Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

The property was old and in need of updating. The room size and large. Oceanfront view was beautiful.

The ocean front room. The staff at the check in was not knowledgeable or customer service friendly. The first room they gave us had disability and honestly was not very nice for the $700 we paid. The sign outside was missing the T. Elevator was broken.

The grassy courtyard area was lovely! We enjoyed spending time chatting and enjoying the scenery. The rooms were lovely as well! My bed was very comfortable but there needs to a few thinner profile pillows for people who have neck issues. The bathroom was clean, but the sulfur smell from the well water was very severe in the morning. It would lessen when we ran the water for a little time. My big complaints is that we had to pay for 2 chairs and an umbrella, which I think is unacceptable when we are paying such high prices to stay at the hotel. Unfortunately, this nickel and diming lessened my love of the Trailborn.

Very pleasant. The staff was...

Loved the in room tent for the kiddos! Beautiful property! Staff was excellent!

Let me start out by saying this place is very nice, beautiful landscape, love the pool bar, and the views of ocean and intercoastal waterway is Amazing!!! We have been coming here since it was Blockade Runner and have always had a great experience. The only complaint I have is that the past three visits in the prime vacation time we get a text as soon as we get there stating the pool is closed for maintenance!! To me that is unexcusable for the prices they charge and that is one of the things they advertise, for us my family we are all adults so we went to the ocean but for families that have very small kids and several kids, what a disappointment that is when you are looking forward to enjoying that and it was still closed when we left each time, I don't know what the issue is but they need to spend the money to get it fixed instead of just doing a quick fix.

You can’t be the property grounds, tons of places to explore and comfortably hang out or lets the kids run around and play.

Lovely!

Very good

Great stay.

Excellent beach view

Staff is great. Place is fun. You guys make it home. We come every year, sometimes twice a year No free water, no accessible ice machine

Staff is great. Place is fun. You guys make it home. We come every year, sometimes twice a year No free water, no accessible ice machine

Very nice. Local staycation

The decor of the rooms and the lobby have a great beach outdoor vibe. They offer a lot of activities like kayaking, boat rides, and boogie boards/paddle boards at the resort. The Hotel is a short walk from great coffee shops and restaurants and there are a host of other great restaurants within a 5 to 10 minute drive. The room was very clean and the beach view was excellent. We really enjoyed our stay and plan to come back again!

Nice hotel

The beach and beach amenities were very pleasant and the staff was friendly and helpful. On site restaurant is good.

Great beach location!

Beautiful lobby, nice room decor, comfortable bed and good food/service. Not a great value, I have been coming for years when it was still Blockade Runner. The facilities are looking tired under the new renovation. The hot tub was out of service and sauna/gym just looked dirty and run down. The gardens are not maintained like they used to be. Not what I was expecting at nearly $500/night.

Beautiful lobby, nice room decor, comfortable bed and good food/service. Not a great value, I have been coming for years when it was still Blockade Runner. The facilities are looking tired under the new renovation. The hot tub was out of service and sauna/gym just looked dirty and run down. The gardens are not maintained like they used to be. Not what I was expecting at nearly $500/night.

Overlooking the beach. Room was great was disappointed that he hot tub wasn't working due to me asking at booking was it working

Exceptional

Not worth the price. I stayed here plenty of times when it was Blockade Runner. Trailborn has doubled the price and I don’t really see the “upgrades” in the actual room. Shower is a regular tub combo and water pressure is non existent. Thought I’d give it a shot since you can’t beat walking out of your room straight to the beach. I’ve stayed in much nicer places for nowhere near the cost. At least give me a balcony. Nope. It’s clean and the beds are comfy. As soon as I pulled up, the concierge reversed into someone’s vehicle. Won’t be back and I really used to love this place.

Restaurant on site was great!! Convenient location!

Very disappointed. HVAC in room extremely noisy. Food mediocre at best. Waiters very nice but have no idea how to serve in a restaurant. Bathroom sink not very clean. Bundle of hair on the floor in the hallway across from room 335. Hot tub doesn’t work. And all this for 500.-/ night!!!!! Seriously???

HVAC in room extremely noisy. Food, at best, average. Not recommendable. Certainly not for 500.-/night

Friendly staff, great amenities and very a clean and beautiful property. I’m looking forward to my next stay.

Had my 1st wedding anniversary there and it was gorgeous.

Beautiful property right on the beach.

Rooms have amazing views of the ocean shore. Lots of smiling staff that aren’t really that helpful. My breakfast and dinner at the restaurant exceeded expectations. The food was expertly plated and delicious.

Room overlooking the beach, could hear the waves crash, feel the breeze. It was wonderful!! Beach access, clean, great atmosphere.

Exceptional

No breakfast included The hotel has tried to charge us in excess of 20 times for varying amounts on our card - while more than our contracted amount has been taken from our account at check-in. We have spoken with the staff at the hotel who assured us this would be resolved and yet the card has been attempted a further 5 times. Our room was also not cleaned twice in a 4 night stay, and a further third day required us to follow up to get it cleaned. At which point we had to follow up again to get the bed made. There were also several charges to the minibar that we did not use. However the fridge in the room had leftover to-go boxes from what we presume was the previous guests from start to finish. The staff were extremely lax - on waking up at 6:30 to go for a sunrise walk on the beach (amazing) there were empty drinks glasses left out all over the property.

Location is perfect. Room was comfortable. Instant coffee in the room was delicious. Unfortunately, there were some issues. Pool was closed. Pool bar had no power so no blender drinks. Food at the restaurants was meh. Hallways are so loud. Walls are paper thin. Patrons were loud. Heavy doors slamming all night. Phone didn’t work and never got fixed in a week. They did credit us about $600 at check out and we still had a great trip. Not a big fan of this hotel.

A very nice property, well thought through.

A very nice property, well thought through.

Exceptional

I finally didn't understand the $20 charge for breakfast when it was included in the reservation.

Large comfortable room, beautiful view. Liked the decor and the water kettle in the room. Bedding was great.

Large comfortable room, beautiful view. Liked the decor and the water kettle in the room. Bedding was great.

The staff were very helpful, nice and friendly.

The property was very nice and the staff very helpful. I do think the photos are a bit misleading. I booked a bay view room from the photos and all the rooms look over a parking lot...then the bay. The rooms are renovated in a bohemian beachy vibe but lack overhead lighting so can be pretty tough to see. Also lack of counter space in the bathroom and storage.

Beautiful stay. The location is great. The hotel is simple but very enjoyable.

The staff was amazing and very helpful. The resort was cozy and clean.

The room was so clean and smelled so nice. There was a radio in the room that was playing and the temperature was perfect in the room. It was instant relaxation. n/a

The room was so clean and smelled so nice. There was a radio in the room that was playing and the temperature was perfect in the room. It was instant relaxation. n/a

Our room overlooked the pool. The beach was beautiful. Loved the staff.

Everything was fine.

Its in a great location, comfortable, and great views Well the water was out for a longtime ( they moved us to another room which was good) and the hot tub was closed. But we made due and everything was fine

Well the water was out for a longtime ( they moved us to another room which was good) and the hot tub was closed. But we made due and everything was fine

Love this gem in WB! Clean room, great views, great food in restaurant

Loved staying here!

Everything was just great - we will definitely be back!

Great location and right on the ocean. Lots of places to hang out - by the pool, on the lawn, and around the pool area. The bed was extremely comfortable. They had a separate soaking tub which was lovely - just wish they had some things in that room to give it some ambiance. Felt like it was in a large closet. We were upgraded to a suite which was a surprise.

Great location and right on the ocean. Lots of places to hang out - by the pool, on the lawn, and around the pool area. The bed was extremely comfortable. They had a separate soaking tub which was lovely - just wish they had some things in that room to give it some ambiance. Felt like it was in a large closet. We were upgraded to a suite which was a surprise.

Clean room, staff is polite and very informative, the pool is not available

Staff was so friendly. Loved the property and room

The rooms were clean and well appointed. The staff, top to bottom was amazing.

The rooms were clean and well appointed. The staff, top to bottom was amazing.

The staff was so welcoming and polite! We were greeted at check in with wine and popcorn. All of the renovations were nice and we really liked the new vibe.

The staff was so welcoming and polite! We were greeted at check in with wine and popcorn. All of the renovations were nice and we really liked the new vibe.

I had paid for an oceanfront view with you guys, but when I got to the other hotel, they did not want to honor it I got in touch with somebody at Charles’s front desk and they help make the arrangements so it all kind of worked out at the end but I never actually stayed with you guys

I had paid for an oceanfront view with you guys, but when I got to the other hotel, they did not want to honor it I got in touch with somebody at Charles’s front desk and they help make the arrangements so it all kind of worked out at the end but I never actually stayed with you guys

Very good

Alex checked us in early and the room was outstanding! Excellent customer service, clean, cozy and nice view The wind and the cold made being outside short term once the winds shifted out of the north.

The wind and the cold made being outside short term once the winds shifted out of the north.

Location View Value Can’t think of anything

Great stay - staff and facilities were spot on.

Great stay - staff and facilities were spot on.

Nothing that great for $50 bucks No ice makers....just lines of people waiting at the bar to get ice from the bartender who was totally put out. Not enough parking so spent a while trying to find a space. Asked the guy parking cars about what to do and he was very much put out to speak to us. Waited to get in a room with a lobby full of other people waiting on rooms. Went to the pool and there were no towels but hundreds waiting to be washed all over the ground. AC in room was set on 70 and never got to that temp until 7 in the morning. All that would have been ok but then after all that you get the bill and the 299 room turned into 436 after taxes fees and all the wonderful property charges that are added to the room. Kind of a joke!

Did not like the resort fee of about $43/day which is not included in the room booking price

Great staff clean hotel

Great staff clean hotel

Everything was clean and comfortable There was one employee that was rude

Great vibe, location & staff.

Great vibe, location & staff.

As always Trailborn was a wonderful stay! Enjoyed the comfort of the room, the views and the staff is always so accommodating! Robert & Alexa at check-in were AMAZING!!! 10 stars!

As always Trailborn was a wonderful stay! Enjoyed the comfort of the room, the views and the staff is always so accommodating! Robert & Alexa at check-in were AMAZING!!! 10 stars!

Thanks!

Thanks!

In the hotel Had to send one thing back Bagel was very greasy Otherwise good Was promised 25$ credit on the second day But didn’t receive it

Room very nice and clean

Room very nice and clean

Went to Floatilla and the service was excellent, and the view was perfect. The room was great.

Went to Floatilla and the service was excellent, and the view was perfect. The room was great.

Excellent stay and place to see the flotilla and Alex was great and all the staff

Excellent stay and place to see the flotilla and Alex was great and all the staff

It was a beautiful and comfortable place The decoration was beautiful , the attention and service amazing!

Decor, cleanliness, great staff

Decor, cleanliness, great staff

Nice location and restaurant. Intermittent hot water in the room.

Nice location and restaurant. Intermittent hot water in the room.

Short stay but great views and beautiful hotel! We will be back!

Short stay but great views and beautiful hotel! We will be back!

A modern, clean, friendly, and relaxing family stay. Being on the water, with a beachfront view, was such a treat. The nightly welcome hour was a big hit with our kids, as was the in room camping experience. We will absolutely stay here again.

A modern, clean, friendly, and relaxing family stay. Being on the water, with a beachfront view, was such a treat. The nightly welcome hour was a big hit with our kids, as was the in room camping experience. We will absolutely stay here again.

Beachfront location with a balcony overlooking the surf was fantastic. 10/10. The room had character (in a good way), and the bed was very comfortable. Staff were nice. The pool, hot tub, and frozen margarita machine were all out because of electrical issues. Despite this, we had to request to have our "resort" fee dropped. In general, it feels like you get nickel and dime with little extra charges. We ordered breakfast delivered to the room and the pancakes on the menu in the room didn't match the pancakes that arrived, the coffee was missing, and the cutlery was plastic. Is this stuff the end of the world? Of course not, but for an almost $500/night hotel, it wasn't what I expected.

Beautiful views and great accommodations.

Beautiful views and great accommodations.

Pool was closed half the time we were there. They didnt explain the daily $25 credit we had, so much more. Staff didnt seem to be trained.

Pool was closed half the time we were there. They didnt explain the daily $25 credit we had, so much more. Staff didnt seem to be trained.

We stayed at Trailborne for a wedding. We found the everything was very nice. My only complaint would be, all rooms with stated Juliette balcony was only only an open patio door with a gate, you really do not have a balcony per say.

We stayed at Trailborne for a wedding. We found the everything was very nice. My only complaint would be, all rooms with stated Juliette balcony was only only an open patio door with a gate, you really do not have a balcony per say.

Room A/C was very loud. Walls are paper thin. Had to tell the guest next door 2 nights in a row turn down their TV. Towels were gray & some stained. Paint chipping on a corner. Grout in bathroom around floor was dirty. Sliding glass door barely worked & had to have maintenance close it. Sorry but $9.00 for a bag of snacks is ridiculous.

Room A/C was very loud. Walls are paper thin. Had to tell the guest next door 2 nights in a row turn down their TV. Towels were gray & some stained. Paint chipping on a corner. Grout in bathroom around floor was dirty. Sliding glass door barely worked & had to have maintenance close it. Sorry but $9.00 for a bag of snacks is ridiculous.

The customer service really needs work at the restaurant and also the last two times we have visited the pool area was closed, for the price, you really need to get that fixed when that is a main attraction!! Being kind goes a long way!! That needs to be taught! Otherwise place is beautiful, clean, beautiful views, great location, great food, friendly staff at front desk but restaurants needs improvement with service had to wait 30 mins before they took our drink order

The customer service really needs work at the restaurant and also the last two times we have visited the pool area was closed, for the price, you really need to get that fixed when that is a main attraction!! Being kind goes a long way!! That needs to be taught! Otherwise place is beautiful, clean, beautiful views, great location, great food, friendly staff at front desk but restaurants needs improvement with service had to wait 30 mins before they took our drink order

A surprise for wife’s birthday! Was very happy with the experience.Location was great! Staff Great Service Great Met with drinks on arrival

A surprise for wife’s birthday! Was very happy with the experience.Location was great! Staff Great Service Great Met with drinks on arrival

Courtney Paugh the manager at the restaurant was super friendly and professional. As restaurateurs for 20 years, we appreciated her hospitality and kindness!

Courtney Paugh the manager at the restaurant was super friendly and professional. As restaurateurs for 20 years, we appreciated her hospitality and kindness!

Housekeeping was hit or miss (and they did completely miss us one day) but did send someone up with fresh towels and to empty the trash. They were lax in re stocking and we had no shampoo- but the front seat was more than accommodating- and made sure we received a fresh bottle. The food at the outside bar was very good- enjoyed salads, burgers and hummus. The portions are large- kid size was adequate for our party. Overall, a nice hotel- desk staff (Ella, Jeff and Reese) were exceptional. Lots of great suggestions for activities, dining and shopping. A few hiccups to be ironed out and maintenance done- might try it again.

Housekeeping was hit or miss (and they did completely miss us one day) but did send someone up with fresh towels and to empty the trash. They were lax in re stocking and we had no shampoo- but the front seat was more than accommodating- and made sure we received a fresh bottle. The food at the outside bar was very good- enjoyed salads, burgers and hummus. The portions are large- kid size was adequate for our party. Overall, a nice hotel- desk staff (Ella, Jeff and Reese) were exceptional. Lots of great suggestions for activities, dining and shopping. A few hiccups to be ironed out and maintenance done- might try it again.

Great location, sound and surface. Nice outdoor spaces, good bar and beach bar & food service.

Great location, sound and surface. Nice outdoor spaces, good bar and beach bar & food service.

Pool was underwhelming. Other than that, it was great for families with young kids.

Pool was underwhelming. Other than that, it was great for families with young kids.

Beautiful grounds and updated lobby and restaurant

Beautiful grounds and updated lobby and restaurant

I didn't receive a VIP benefit. Generally, Expedia VIP hotels offer room upgrades, and a hotel amenity. None of which I received. The front desk staff needs serious improvement especially the manager on staff when I stayed. He has zero customer service for the amount of money we spent at this hotel.

I didn't receive a VIP benefit. Generally, Expedia VIP hotels offer room upgrades, and a hotel amenity. None of which I received. The front desk staff needs serious improvement especially the manager on staff when I stayed. He has zero customer service for the amount of money we spent at this hotel.

The walls must be as thin as a single sheet of drywall- you can hear absolutely every work either of your neighbors are saying. I’ve been in a lot of hotel rooms, this by far was the worst, most awkward and uncomfortable.

The walls must be as thin as a single sheet of drywall- you can hear absolutely every work either of your neighbors are saying. I’ve been in a lot of hotel rooms, this by far was the worst, most awkward and uncomfortable.

How amazing the staff is and the accommodation were amazing

Really nice rooms!

Really nice rooms!

Just a beautifully located resort and the pool area and bar and gas fire pit at night are fantastic

Just a beautifully located resort and the pool area and bar and gas fire pit at night are fantastic

The beach was beautiful. The hotel room was cleaned, and the staff was pleasant.

The beach was beautiful. The hotel room was cleaned, and the staff was pleasant.

Best hotel I’ve stayed at in a long time!!! Gorgeously curated and decorated!

Best hotel I’ve stayed at in a long time!!! Gorgeously curated and decorated!

When I arrived I was upgraded for free to an ocean front room, but the elevators were broken, so I chose a lower level so I didn’t have to climb the stairs. I moreso had a view of the back seating area than I did the ocean. The first morning, my bathroom suddenly began to smell awful, like something had died in the wall and was decaying. I requested maintenance come check it out and then didn’t hear anything for hours until I called down and asked to switch rooms. I was then moved to an even lower floor. But, the hotel itself is beautiful, smells nice, great decor, extremely comfy beds. The coffee was good but seemed to upset my stomach. The outside was gorgeous. The great lawn was peaceful and serene and wonderful for families. The sitting area was filled with comfy outdoor couches and umbrellas, pool was nice, outdoor bar was nice with great drinks. The restaurant and bar were beautiful and the drinks delicious, but food was mediocre at best. I’m glad I experienced this hotel and I did enjoy my stay for the most part but I’m not sure I’d stay there again just due to the bathroom stench I experienced and the food just didn’t sit will with my stomach. Oh, service was wonderful aside from not hearing back about the smell in the bathroom. Someone was almost always available downstairs to answer question or ask how they can help. Staff was amazing!

When I arrived I was upgraded for free to an ocean front room, but the elevators were broken, so I chose a lower level so I didn’t have to climb the stairs. I moreso had a view of the back seating area than I did the ocean. The first morning, my bathroom suddenly began to smell awful, like something had died in the wall and was decaying. I requested maintenance come check it out and then didn’t hear anything for hours until I called down and asked to switch rooms. I was then moved to an even lower floor. But, the hotel itself is beautiful, smells nice, great decor, extremely comfy beds. The coffee was good but seemed to upset my stomach. The outside was gorgeous. The great lawn was peaceful and serene and wonderful for families. The sitting area was filled with comfy outdoor couches and umbrellas, pool was nice, outdoor bar was nice with great drinks. The restaurant and bar were beautiful and the drinks delicious, but food was mediocre at best. I’m glad I experienced this hotel and I did enjoy my stay for the most part but I’m not sure I’d stay there again just due to the bathroom stench I experienced and the food just didn’t sit will with my stomach. Oh, service was wonderful aside from not hearing back about the smell in the bathroom. Someone was almost always available downstairs to answer question or ask how they can help. Staff was amazing!

Elevators were not working properly and the sheets were dirty upon arrival. Soap missing from bathroom. Staff was pleasant and location was good. Parking was also good.

Elevators were not working properly and the sheets were dirty upon arrival. Soap missing from bathroom. Staff was pleasant and location was good. Parking was also good.

This was the second time we stayed at Trailborn Wrightsville Beach this summer. I love the access to beach and the staff setting up an umbrella and chairs for the guests. All staff were thrilled to work at the resort and their enthusiasm made our stay more enjoyable.

This was the second time we stayed at Trailborn Wrightsville Beach this summer. I love the access to beach and the staff setting up an umbrella and chairs for the guests. All staff were thrilled to work at the resort and their enthusiasm made our stay more enjoyable.

The beach view was amazing! Everything about this resort was phenomenal! The staff especially was super nice and accommodating! My stay there was the best and I would highly recommend!

The beach view was amazing! Everything about this resort was phenomenal! The staff especially was super nice and accommodating! My stay there was the best and I would highly recommend!

Of customer service I expect to receive. If someone confirms the room with me I should be able to stay in the room. I have fell ill on my trip and had to extend for another day and switching rooms was a very big inconvenience for me. The staff needs serious training in customer service. This is already a pricey hotel and you expect to have a better experience. Especially since this is an Expedia VIP property and I’m also a Marriott reward member

Of customer service I expect to receive. If someone confirms the room with me I should be able to stay in the room. I have fell ill on my trip and had to extend for another day and switching rooms was a very big inconvenience for me. The staff needs serious training in customer service. This is already a pricey hotel and you expect to have a better experience. Especially since this is an Expedia VIP property and I’m also a Marriott reward member

The staff was excellent, the dining areas, bars and grounds were very nice and the beach area was great. The room however and the hall leading to the room smelled like a musty old motel.

The staff was excellent, the dining areas, bars and grounds were very nice and the beach area was great. The room however and the hall leading to the room smelled like a musty old motel.

There were a few issues that made the experience not as enjoyable at that higher price point. Our room with an ocean view had a building in front of it. We paid more for the surf side and there was a building in front of our window. Yes we had partial view of the beach, yet all the other rooms did not have this issue. Also for a beach hotel there were no hooks in room for wet swimsuits, floaties for toddlers, etc. Only two hooks for a towel. We had to resort to hanging on the bathroom shower glass which had the toilet paper immediately underneath which got dripped on. While these and some mechanical issues with the elevator did not make a terrible experience. It did leave us wondering why we paid more for a nice hotel and felt underwhelmed at simple things. Like having to pay $5 for a drip cup of coffee when there is better down the street for $2.

There were a few issues that made the experience not as enjoyable at that higher price point. Our room with an ocean view had a building in front of it. We paid more for the surf side and there was a building in front of our window. Yes we had partial view of the beach, yet all the other rooms did not have this issue. Also for a beach hotel there were no hooks in room for wet swimsuits, floaties for toddlers, etc. Only two hooks for a towel. We had to resort to hanging on the bathroom shower glass which had the toilet paper immediately underneath which got dripped on. While these and some mechanical issues with the elevator did not make a terrible experience. It did leave us wondering why we paid more for a nice hotel and felt underwhelmed at simple things. Like having to pay $5 for a drip cup of coffee when there is better down the street for $2.

Had a nice stay at the Trailborn for a short last minute beach trip, but be aware this is a redecorated hotel not a remodeled one. The decor is lovely and the staff was great, but there were some aspects I wish they would have addressed. While most of the hotel was beautifully redone there were some areas you could tell were missed or not addressed in the update, which brought down the overall experience. You may have parachute robes in your room, but the AC unit is old and loud enough to block the TV when it kicks on. The elevators were broken while I was there, requiring a call to the front desk if you needed a ride down from your room. I did appreciated the free parking and beach chairs/umbrellas. The restaurant and beach bar food was good and I was able to use $25 credits with no problems. Overall, this hotel was good, but not as great as I was expecting for the price.

Had a nice stay at the Trailborn for a short last minute beach trip, but be aware this is a redecorated hotel not a remodeled one. The decor is lovely and the staff was great, but there were some aspects I wish they would have addressed. While most of the hotel was beautifully redone there were some areas you could tell were missed or not addressed in the update, which brought down the overall experience. You may have parachute robes in your room, but the AC unit is old and loud enough to block the TV when it kicks on. The elevators were broken while I was there, requiring a call to the front desk if you needed a ride down from your room. I did appreciated the free parking and beach chairs/umbrellas. The restaurant and beach bar food was good and I was able to use $25 credits with no problems. Overall, this hotel was good, but not as great as I was expecting for the price.

Staff were amazing! They were having to run manual operation of the elevators and handle a leak in lobby roof, but they did it all with a smile. If they can handle the smell of the hard water that gives an unpleasant odor to the room and if they can get the pool bar drinks a little colder, I’d give it a perfect 10. They’ve definitely mastered the mid century aesthetic, though. That deserves a perfect score.

Staff were amazing! They were having to run manual operation of the elevators and handle a leak in lobby roof, but they did it all with a smile. If they can handle the smell of the hard water that gives an unpleasant odor to the room and if they can get the pool bar drinks a little colder, I’d give it a perfect 10. They’ve definitely mastered the mid century aesthetic, though. That deserves a perfect score.

My husband and I decided on this property for our baby moon and were really excited based on the website. When we checked in at 4PM, we were told the room would be ready in 5-10 minutes. Well, 5-10 minutes turned into an hour which was very frustrating and cut into our evening plans. Our room had a great view over looking the beach & pool. To get down to the lobby from our floor, we had to call the front desk - it turned out that the elevators were broken. This went on for entire 5 days we stayed there which was inconvenient. The last day, the elevator was completely broken and we needed to carry our luggages from the 7th floor to the lobby without assistance. Parking at this hotel was fine during the day but rather a nightmare at night as there was not enough parking spots available. The staff at the hotel was nice but I will say everyone is either in college or just out of college. It was evident that they all were fulfilling the duties of their job, no one really went out of their way to make the experience outstanding. Lastly, I did note that we were celebrating our babymoon and there was nothing put in our room or done to celebrate that which was disappointing.

My husband and I decided on this property for our baby moon and were really excited based on the website. When we checked in at 4PM, we were told the room would be ready in 5-10 minutes. Well, 5-10 minutes turned into an hour which was very frustrating and cut into our evening plans. Our room had a great view over looking the beach & pool. To get down to the lobby from our floor, we had to call the front desk - it turned out that the elevators were broken. This went on for entire 5 days we stayed there which was inconvenient. The last day, the elevator was completely broken and we needed to carry our luggages from the 7th floor to the lobby without assistance. Parking at this hotel was fine during the day but rather a nightmare at night as there was not enough parking spots available. The staff at the hotel was nice but I will say everyone is either in college or just out of college. It was evident that they all were fulfilling the duties of their job, no one really went out of their way to make the experience outstanding. Lastly, I did note that we were celebrating our babymoon and there was nothing put in our room or done to celebrate that which was disappointing.

Gem resort on pristine beach Exactly what wrightsville beach needed.

Gem resort on pristine beach Exactly what wrightsville beach needed.

Gorgeous resort!

Gorgeous resort!

We love every stay at Surf & Sound! Perfectly walkable location!

We love every stay at Surf & Sound! Perfectly walkable location!

Fantastic Property. Fantastic Staff. I will be back. And Thank you Robert for retrieving my forgotten article from my room.

Fantastic Property. Fantastic Staff. I will be back. And Thank you Robert for retrieving my forgotten article from my room.

Had a great stay at the Trailborn. Beautiful location on Wrightsville Beach, the property provided everything we needed. All the staff were incredibly helpful and courteous.

Had a great stay at the Trailborn. Beautiful location on Wrightsville Beach, the property provided everything we needed. All the staff were incredibly helpful and courteous.

This could be a really nice hotel, but some things need attention..first the pros-the location is great, the staff were friendly and professional..always a smile and a greeting. The rooms are fine, though the bathrooms are tiny. The lobby is nice as well as the landscape outside, there’s lots of room to relax with a drink..Cons-the elevator was out of order the whole time we were there..there were no fans in the bathroom or our wasn’t working and so there was a musty smell. Since we had to walk up to our room on the 4th floor I got too see the stairwell which was dingy. The thing that was most annoying was getting to the tiki bar and finding a load of half eaten food covered with flies on a table there..we stayed for a drink and no one bothered to clean it up..pretty disgusting for a 4 star hotel. You gotta update the tiki bar guys, get some new furniture and make it inviting..the same is needed for the pool area...I thought the upgrade from the Blockade Runner to the Trailborn would be much better than it is and that’s too bad because the place could be really nice..but here’s a shout out to Pip the gardener and Nate the bartender..nice people.

This could be a really nice hotel, but some things need attention..first the pros-the location is great, the staff were friendly and professional..always a smile and a greeting. The rooms are fine, though the bathrooms are tiny. The lobby is nice as well as the landscape outside, there’s lots of room to relax with a drink..Cons-the elevator was out of order the whole time we were there..there were no fans in the bathroom or our wasn’t working and so there was a musty smell. Since we had to walk up to our room on the 4th floor I got too see the stairwell which was dingy. The thing that was most annoying was getting to the tiki bar and finding a load of half eaten food covered with flies on a table there..we stayed for a drink and no one bothered to clean it up..pretty disgusting for a 4 star hotel. You gotta update the tiki bar guys, get some new furniture and make it inviting..the same is needed for the pool area...I thought the upgrade from the Blockade Runner to the Trailborn would be much better than it is and that’s too bad because the place could be really nice..but here’s a shout out to Pip the gardener and Nate the bartender..nice people.

Good location and great staff

Good location and great staff

The location was amazing and the beach was fantastic. The elevator was not working for the entire 3 days that we were there and going up and down the stairs got old pretty quickly especially since we were on the 5th floor. We should have

The location was amazing and the beach was fantastic. The elevator was not working for the entire 3 days that we were there and going up and down the stairs got old pretty quickly especially since we were on the 5th floor. We should have

Good location. Not enough parking. Not enough beach chairs and staff weren’t too worried about accommodating you. Elevators didn’t fully work. Breakfast at hotel restaurant was good.

Good location. Not enough parking. Not enough beach chairs and staff weren’t too worried about accommodating you. Elevators didn’t fully work. Breakfast at hotel restaurant was good.

awesome

awesome

The flipside/ reality: This is an old, 60s-era hotel building that has had a decorating make-over. It appears the systems/ mechanics were overlooked. For starters, the elevators were down for our entire 3-day stay. They texted us this FYI about 2-3 hours before check in. (I'm wondering if the elevators had been down for days prior to our visit--and they were/ are just letting guests know about it when it's too late to cancel.) While the elevators being down wouldn't be a big deal for guests staying on the second floor, we were on the 4th and were told "This is the lowest floor we can get you on." (Is this part of the $47 daily resort fee?) We're in our 60s (osteo-arthritis), so 8 sets of stairs quickly became a challenge. We noticed a couple of young moms with toddlers trying to navigate this (while carrying all the beach gear one needs for little ones.) When the room A/C comes on, it sounds like a 747 taking off (making sleeping difficult). Other things: The bathroom door didn't close, there are no ice machines + the pool was VERY cloudy/murky. Prepare to be nickled-and-dimed for every little thing. In short, if you are a young rich + fit hiking / surf dude who travels w/ all your stuff in a lightweight backpack, loves to scale steps and spend money--this is probably a good fit for you.

The flipside/ reality: This is an old, 60s-era hotel building that has had a decorating make-over. It appears the systems/ mechanics were overlooked. For starters, the elevators were down for our entire 3-day stay. They texted us this FYI about 2-3 hours before check in. (I'm wondering if the elevators had been down for days prior to our visit--and they were/ are just letting guests know about it when it's too late to cancel.) While the elevators being down wouldn't be a big deal for guests staying on the second floor, we were on the 4th and were told "This is the lowest floor we can get you on." (Is this part of the $47 daily resort fee?) We're in our 60s (osteo-arthritis), so 8 sets of stairs quickly became a challenge. We noticed a couple of young moms with toddlers trying to navigate this (while carrying all the beach gear one needs for little ones.) When the room A/C comes on, it sounds like a 747 taking off (making sleeping difficult). Other things: The bathroom door didn't close, there are no ice machines + the pool was VERY cloudy/murky. Prepare to be nickled-and-dimed for every little thing. In short, if you are a young rich + fit hiking / surf dude who travels w/ all your stuff in a lightweight backpack, loves to scale steps and spend money--this is probably a good fit for you.

So gorgeous! Love the remodel! Had a fantastic stay.

So gorgeous! Love the remodel! Had a fantastic stay.

The staff was friendly and welcoming!

The staff was friendly and welcoming!

my daughter and I spent a few days there. It was amazing. karen Bivins

my daughter and I spent a few days there. It was amazing. karen Bivins

Would stay again

Would stay again

Great stay!

Great stay!

Great

Great

It has an old island feel, laid back without the hustle and bustle but with plenty of activites on site

It has an old island feel, laid back without the hustle and bustle but with plenty of activites on site

Overall the property is nice. I wasn’t impressed at all how the pool and hot tub etc was maintained! The hot tub always had a lot of sand in it. The water condition in both the pool and hot tub was bad the whole time I was there.

Overall the property is nice. I wasn’t impressed at all how the pool and hot tub etc was maintained! The hot tub always had a lot of sand in it. The water condition in both the pool and hot tub was bad the whole time I was there.

We had a great visit - the grounds are really expansive, so there are many little pockets to relax, from the pool to beach, pool bar and corn hole/Adirondack chairs. The room was clean with good coffee. The daily destination fee covers towels, beach chairs and umbrella. The location is really great too.

We had a great visit - the grounds are really expansive, so there are many little pockets to relax, from the pool to beach, pool bar and corn hole/Adirondack chairs. The room was clean with good coffee. The daily destination fee covers towels, beach chairs and umbrella. The location is really great too.

We stayed at Trailborn Surf & Sound July 22-25th. Whilst our stay was very pleasant and no complaints, the property fell down in their billing and overcharging. The front desk were unable to provide the billing statement on departure, and then made 4 charges to our credit card - which did not add up to the amount on the statement once available. Trailborn did adjust three of the incorrect charges and debited the intended amount, but left one incorrect charge. The billing staff were initially responsive and said this 4th erroneous charge (smallest of all charges) would be refunded in 5-10 business days. This time elapsed and Trailborn became unresponsive - I had to go to my credit card to dispute the charge, which was refunded. Disappointing result.

We stayed at Trailborn Surf & Sound July 22-25th. Whilst our stay was very pleasant and no complaints, the property fell down in their billing and overcharging. The front desk were unable to provide the billing statement on departure, and then made 4 charges to our credit card - which did not add up to the amount on the statement once available. Trailborn did adjust three of the incorrect charges and debited the intended amount, but left one incorrect charge. The billing staff were initially responsive and said this 4th erroneous charge (smallest of all charges) would be refunded in 5-10 business days. This time elapsed and Trailborn became unresponsive - I had to go to my credit card to dispute the charge, which was refunded. Disappointing result.

Awful experience. We left early. Couldn’t check in to the hotel until 530pm. Didn’t have pack and play that I called twice to be sure they had. Phone in rooms don’t work

Awful experience. We left early. Couldn’t check in to the hotel until 530pm. Didn’t have pack and play that I called twice to be sure they had. Phone in rooms don’t work

Staff stated I would receive a $25 day food credit and didn’t see it on my bill.

Staff stated I would receive a $25 day food credit and didn’t see it on my bill.

Great beach location, great pasta and seafood restaurant.

Great beach location, great pasta and seafood restaurant.

Love it!

Love it!

We’ve stayed in many places, and this hotel was definitely overpriced for the experience we had. The bathroom sink was clogged with hair that wasn’t ours, making it almost unusable. The outdoor area was poorly maintained, and the food was inedible because of the overwhelming number of flies and garbage nearby. Drinks took 15–20 minutes to arrive, even though the bar wasn’t busy. The pool area was dirty, with leftover food and bugs everywhere. Overall, very disappointing.

We’ve stayed in many places, and this hotel was definitely overpriced for the experience we had. The bathroom sink was clogged with hair that wasn’t ours, making it almost unusable. The outdoor area was poorly maintained, and the food was inedible because of the overwhelming number of flies and garbage nearby. Drinks took 15–20 minutes to arrive, even though the bar wasn’t busy. The pool area was dirty, with leftover food and bugs everywhere. Overall, very disappointing.

Very nice staff. Nice room upgrades

Very nice staff. Nice room upgrades

Love this hotel! Beach chic renovations to a classic older property with the BEST beachfront access. Second time staying here and we booked again for Sept. Staff helpful and friendly, coffee and poolside cocktails delish and valets super helpful in a somewhat hectic parking lot. Can’t wait to come back.

Love this hotel! Beach chic renovations to a classic older property with the BEST beachfront access. Second time staying here and we booked again for Sept. Staff helpful and friendly, coffee and poolside cocktails delish and valets super helpful in a somewhat hectic parking lot. Can’t wait to come back.

Always LOVE our stays at Trailborn surf and sound in Wrightsville Beach. Until next time!

Always LOVE our stays at Trailborn surf and sound in Wrightsville Beach. Until next time!

The facility was clean & well kept. The staff was amazing. A special shout out to front desk employees Reece & Robert, bartenders Savannah & Wyatt, and lead building engineer Matt. You all made our visit extra special!

The facility was clean & well kept. The staff was amazing. A special shout out to front desk employees Reece & Robert, bartenders Savannah & Wyatt, and lead building engineer Matt. You all made our visit extra special!

Everything was wonderful. I really thought it was nice that they don’t charge for chairs, umbrellas, and even boogie boards for the kids down at the beach. We had a great stay.

Everything was wonderful. I really thought it was nice that they don’t charge for chairs, umbrellas, and even boogie boards for the kids down at the beach. We had a great stay.

Location Disappointed – Not the Same as Before I had high hopes for Trailborn Surf and Sound after its renovations, especially given how much I enjoyed this location back when it was the Blockade Runner. Unfortunately, it missed the mark in many ways. When it was the Blockade Runner, the atmosphere, staff, and overall experience felt warm, welcoming, and in line with what you’d expect from a true vacation resort. This time around, the vibe felt very different—less personal, less polished, and lacking the charm that made past visits so memorable. While I appreciate the effort put into updating the property, the changes didn’t enhance my experience. Instead, they left me missing the character, service, and overall hospitality I once loved here. Very disappointed, and honestly, not sure I’ll be returning.

It took over 2 hours for us to check in. Rooms were not ready and it was well past check in time. Great location and good restaurant.

It took over 2 hours for us to check in. Rooms were not ready and it was well past check in time. Great location and good restaurant.

Daily room cleaning and new towel service was not provided, we had to go get new towels every day ourselves. Even when we requested it, we were told they would see what they could do. Beach was good, and beach personnel were good. Enjoyed the area restaurants. Enjoyed the Sunset boat cruise associated with the resort.

Daily room cleaning and new towel service was not provided, we had to go get new towels every day ourselves. Even when we requested it, we were told they would see what they could do. Beach was good, and beach personnel were good. Enjoyed the area restaurants. Enjoyed the Sunset boat cruise associated with the resort.

Customer service is awful. The pool was dirty and pool bar was an hour late opening up. They don’t sell water in their lobby. Also, we made a reservation while we were there to come another time and they messed it up three times. They were also using my email address for other clients and they aren’t sure how it happened. I was getting notifications for different clients all under my email. They still can’t explain how it happened.

Customer service is awful. The pool was dirty and pool bar was an hour late opening up. They don’t sell water in their lobby. Also, we made a reservation while we were there to come another time and they messed it up three times. They were also using my email address for other clients and they aren’t sure how it happened. I was getting notifications for different clients all under my email. They still can’t explain how it happened.

Family gathering returning to Wrightsville beach. We stayed at Blockade Runner a few years ago. We heard through friends that it had been renovated. We had enjoyed the outdoor area and tee beach previously but the inside was old. Nicely refurbished hotel. They need to publish how they take payment. ( upfront everything, partial payment for rooms or at desk on arrival but not soculent one thing and do another)

From the moment we arrived, the staff made us feel welcomed. The check in was quick and easy. Our room was also very clean and well maintained. We really enjoyed our stay and can’t wait to come back to Trailborn Surf & Sound!

Loved the new updates. Had a cool 60s meets modern Acapulco. Staff was absolutely outstanding. Everyone was working hard to make sure everyone was taken care of. Great location of this historic place and just a great time. Might need to expand/enhance parking a bit but that's a good problem to have.

Overall a well

It was wonderful in so many ways. We love the location, the lawn, we had a sound view room which was stunning. The food was great and the staff was really kind. Something seemed to be going on with housekeeping. One day our room was never cleaned. They never refilled things when they were used for our entire stay. Also We didn’t get to use the s’mores kit we bought because the staff didn’t light the fire pit but they didn’t offer refunds. Lastly I was with my husband so I didn’t feel weird this time but we were regularly asked to tell our last name and room number to staff which I would have been very uncomfortable with if I were traveling alone. It’s better to have people write them down for safety.

Really I don’t recommend

Customer service, front desk was awesome. manager, was exceptionally helpful during my short stay.

Awesome resort feel !

Amazing location and beautiful property!

Very nice hotel and location, personal was very friendly, only I was disappointed is the bathrooms in the pool area they need a good renovation.

Had to wait at check in for room to be cleaned …..45 min wait

We have been coming to Wrightsville for generations in my family dating back 80 years. Blockade runner was our home away from home. The new hotel Trailborn, is nice but much more expensive for not much more. The AC hardly worked in our room and we heard didn’t work at all on the 6th floor. Everytime it rained the vent in the ceiling would leak buckets of water. The mattress was so soft it felt like we were on a V shaped bed. We will come back because this is the only place we have ever vacationed but for the price increase I definitely don’t think we got our moneys worth.

The only good thing about this property is the proximity to the beach. The hotel has been sold and changed from Blockade Runner. The bathrooms are INCREDIBLY tiny. I’m 5’0 and my arm span covers the entire width of the bathroom. There are NO hooks except 2 tiny cork hooks to hang wet bathing suits and towels. We are a family of 3. And they want you to reuse your towels… HOW?! There’s no where to hang them to dry. There is absolutely NO parking. And when you can actually find a space… it’s so tight you can’t get out of your car. And I now have a ding on my door panel of my car from someone probably trying to get out of theirs. We had lunch by the pool one day and wasn’t given cutlery despite asking twice. Also, the almost $40 resort fee per day only gets you towels and ONE. Just ONE rinse station. So be prepared to wait when you come off of the beach for a long time. Also, the bathrooms at the pools were closed all week for repairs. So no bathrooms unless you want to walk wet through the hotel lobby. Oh and room service skipped our room. So we were out of soap and towels and had to call down for both. For what we paid, we were hugely disappointed.

Location on the beach is exceptional. Added fees

Beautiful property! All the staff were very friendly and welcoming each time I interacted with them!

I like the new bar area, both outside by the pool and inside near the restaurant. The pool was not as clean as i would prefer, and there was a toddler in the pool with only a diaper. Most facilities require rubber pants on little people so there are no accidents. I saw no one monitoring the pool for things like that. There was no iced tea made the 2 days we asked for it, although it was so hot outside. No chips and salsa after having waited fot them for a long time. I was not a fan of the instant coffee in the room. Packaging was difficult to open, and I've just had better coffee. There were certainly no where near enough chairs and umbrellas on the beach...disappointing. Overall, a good stay, our second to this place. I will come back in hopes they continue to grow. The staff is wonderful!

The property was in a great location with access to both ocean and Bay. I did not like that housekeeping did not come and we had to search for towels and toilet paper.

The food was not good. Grilled cheese was premade that morning. Room service breakfast arrived cold. Everything else about the property was on point.

We really enjoyed the resort feel of this property and the amenities included!

Just two comments: the AC doesnt go below 70° so in the heat of summer its a little warm and no real fridge. But otherwise it was very enjoyable.

Great experience. Staff was constantly over and above.

Our bathroom sink was clogged and the food at room service was awful! Our breakfast room service was cold, no butter no syrup, no plates, the coffee was awful.

Wish we could have stayed longer! Such a beautiful property. Highly recommend getting a balcony. You can’t beat the view. We watched the sunrise every morning from there and hung out there before we went to bed at night.