SpringHill Suites by Marriott Potomac Mills Woodbridge

I have a handicap husband and the handicap room that I booked was the best handicap room that we have ever been in. I loved the room so much that I have made that my go to room if I ever have to stay at a hotel. This room touched on everything that my husband needs for his condition. I even sent pics to my family.

No free parking, the shower curtain had mildew and the trundle mattress was stained

Good location Rooms weren’t the cleanest. Breakfast was underwhelming.

Pool didn't work and they didn't mention this while I was booking this stay.

Bed was cozy n not to firm. TV picture was low definition, but served a short entertainment period. I didn’t use much amenities except ice machine that is only on 1st floor.

N

Exceptional

Great location Pool was out of order

We had booked the room for four people—two adults and two girls. However, the hotel provided insufficient towels for our shower needs. There were only two towels and two washcloths, which was inadequate for four people. The gym was a cramped space with limited equipment for workouts. The pool was a tiny jacuzzi, hardly suitable for swimming. The lounge area for breakfast was in disarray, with only one person cleaning the space. The hotel’s overall appearance was dated and unappealing. It was disheartening to find that parking was charged at $10 per night, even though we were already paying for our stay. To make matters worse, the hotel’s location was inconvenient. It was situated within a mall or plaza, and every night, we had to endure traffic jams just to get through. I strongly advise against entering through the Chic-fil-A side; it’s a long wait. This is the first time I’ve ever stayed at a Marriott hotel and been charged for parking, which is a significant inconvenience.

Exceptional

Very good

They gave away my reservation to somebody else

1. Noisy air conditioner (like a cheap motel) woke me twice between 11:30 and 2:30, I packed and left at 3:15am 2. I was informed of a $10 parking fee at check, I don’t believe this was in the listing 3. Mattress soft and lumpy 4. The desk surface was oily, probably polish not wiped thoroughly. 5. Intermittent audibke hum from refrigerator

Location was great, breakfast was ok. lighting in bathrooms was terrible, water pressure in shower was poor, blood or food stains on the floor, bedding looked used or had stains that were covered by another sheet, couch appeared dirty and the reading lights over the bed didn't work.

Location was great, breakfast was ok. lighting in bathrooms was terrible, water pressure in shower was poor, blood or food stains on the floor, bedding looked used or had stains that were covered by another sheet, couch appeared dirty and the reading lights over the bed didn't work.

The parking lot was small and areas were blocked off for a bus. The parking lot in the back did not feel safe. And you have to pay a parking fee. For what?The staff was not friendly when we requested our room to be cleaned. She did not even try to help. The fold out couch was disgusting with food crumbs and dirty. The room was extremely outdated. For the amount you pay for the night, i expect better. The breakfast was terrible. The attendant did not want to fill the food. Even though there were a ton of high school students waiting to eat. Save your money abd stay someplace else.

The room was good and comfortable. Was un aware of thr three day rule to clean room, get fresh towels etc. Its on a sticker. I feel a brief reminder of their policy would have been nice. Other than that to get up and have a relaxing breakfast before starting your day is GREAT

Breakfast was great! The rooms were spacious and comfortable. The staff was efficient and helpful.

Professional, but friendly staff. N/A

Professional, but friendly staff. N/A

Room was clean, but restrooms did not have locks. Breakfast was good, but would have preferred a little more items on the breakfast buffet

Booked an accessible room which wasn’t given to us. Pathetic house keeping and overall experience was bad.

Disappointing

Great staying and this hotel has 5 stars staffs

Breakfast was fresh, the room was clean and the parking was safe.

Is clean

It was very clean. The gym was great and the breakfast included protein, which is a perfect start to the day.

The facility was nice, no issues. Clean and pleasant. Room was comfortable. Pillows weren’t comfortable, but the bed was. The continental breakfast should have offered some meat options.

The room above must of had children jumping and running around the room at 10:20-10:40 before i called the front desk. Didnt stop until well afrer 11

It was very clean. The gym was great and the breakfast included protein, which is a perfect start to the day.

weren’t comfortable, but the bed was. The continental breakfast should have offered some meat options.

The room above must of had children jumping and running around the room at 10:20-10:40 before i called the front desk. Didnt stop until well afrer 11

Our rooms were incredibly spacious and way more than we expected! The beds were super comfortable, the showers were nice and warm, and we had a blast! The staff was incredibly nice and it was super easy to check in.

There was no body lotion in the room either

Exceptional

Is clean

Breakfast was one of the worst ive experienced in a 3 star hotel.

Room was spacious Nothing

Room was spacious Nothing

Breakfast was good, but wish parking was included!

Easy stay!!

Parking a bit limited at night. There are a lot of restaurants and stores around the hotel which I did like.

Great stay

Overall good place to stay with family

I was charged a $40 incidental hold and told a $10 parking fee applied for the whole stay; staff didn’t collect vehicle details or provide explanations. My keycards later stopped working; the desk shrugged it off as a “new system” and said it would “probably” happen again. I checked out by 10:56 AM but found over $700 charged to my card by 3:00 PM. No manager was available on Sunday and staff gave vague answers. Unprofessional handling and unexpected fees—avoid if you don’t want surprise charges or untrained employees.

This is a great hotel choice for families, as well as both leisure and business travelers. The hotel is very updated with comfortable beds, spa products, a stylish desk area, and nice fixtures and decor in the rooms. There is ample free parking right in front of the hotel. Staff is friendly and attentive to your needs, and there is a good selection at the complementary breakfast. Finally, it is close to shopping and restaurants. We will certainly stay here again!

Yes, Air was great, room was clean

I had a terrible experience. Check in took forever. My room was double booked, while we were in the room, someone else ( a different guest) walked in my room. Apparently, the front desk gave them our room, while we had just arrived not even 20 minutes after. Later, we left to get dinner, we tried to go in our room and our keys didn’t work. Nice Hotel overall, but i personally had a terrible experience. Oh…and room service knocked at our door way too early asking if we needed service.

The room was clean, and the first impression was positive since it smelled fresh. However, check-in took over 30 minutes. The complimentary breakfast was awful—there was hardly anything available, as they had run out of most items, and no employee was present. The food choices were extremely limited. The laundry services were great and free of charge, and there is a parking garage available. Unfortunately, the front desk service was very poor.

Cloae to I-95. Good breakfast

Cloae to I-95. Good breakfast

The pool was out of order when we first arrived, but it was usable the next day. The room was wonderful, the AC nice and cold. The lady who checked us in was very nice and personable. The only issues we had with our stay was that the body wash in the shower was almost empty. Also breakfast was very lack luster. The waffle station was shut down by the time we came down, about 1.5 hours after breakfast started, and alot of the extras like yogurt and chocolate milk were not restocked. The only items that were restocked during breaakfast hours were the two hot items, eggs and sausage.

Pleasant

Clean and stylish

Good

Exceptional

Friendly clean very nice room good breakfast No issues at all

Friendly clean very nice room good breakfast No issues at all

Rhe booking was a problem. My confirmation no. Didn’t wiork.

Rhe booking was a problem. My confirmation no. Didn’t wiork.

The staff was nice and they had a carafe of half and half. Great water pressure and heat in the shower. Also the shower head was high up for us tall people. The room was so outdated. Outlets were hard to reach. Very tiny fridge. Not as clean as I would like it to be. Some of the surfaces still had smudges or something. Sheets and pillows had some stains on them. I had to pay 10$ a day to park.

The staff was nice and they had a carafe of half and half. Great water pressure and heat in the shower. Also the shower head was high up for us tall people. The room was so outdated. Outlets were hard to reach. Very tiny fridge. Not as clean as I would like it to be. Some of the surfaces still had smudges or something. Sheets and pillows had some stains on them. I had to pay 10$ a day to park.

Room was ok

Room was ok

The room looks ok but the beds were the worst and you can feel the spring in the bed all togethrr we wss gtoup do we had over q10 roomsand the all was the same wsy we sll couldnt sleep

The room looks ok but the beds were the worst and you can feel the spring in the bed all togethrr we wss gtoup do we had over q10 roomsand the all was the same wsy we sll couldnt sleep

This hotel is so dated. The lighting is terrible, fluorescent, and very dim. Two of the lights didn't work in the room, so we called downstairs. Maintenance came up and the lights had been unplugged (based on the interaction, I feel like they unplug the lights regularly). The lobby had a very strong chemical smell, luckily the rooms didn't. I will say the room was clean, but the fridge wasn't very cold. The TV is so old and the picture quality was terrible. The bathroom was split, a toilet and sink in one area, and the shower and another sink in the other area. The sink where the toilet is was so short and seemed like an afterthought. The shower door opens in, but the shower is so small and when you open the door, the outside of gets of the door gets soaked. The washcloths were more like a microfiber cloth. We paid for a room with a king bed and it was definitely a queen bed. Also the $10 parking fee is stupid, it's self parking and they don't even check the permits at night because we asked. We forgot to put it in the window, so we called down and were told they don't' check them. Overall, too many issues to stay here again.

This hotel is so dated. The lighting is terrible, fluorescent, and very dim. Two of the lights didn't work in the room, so we called downstairs. Maintenance came up and the lights had been unplugged (based on the interaction, I feel like they unplug the lights regularly). The lobby had a very strong chemical smell, luckily the rooms didn't. I will say the room was clean, but the fridge wasn't very cold. The TV is so old and the picture quality was terrible. The bathroom was split, a toilet and sink in one area, and the shower and another sink in the other area. The sink where the toilet is was so short and seemed like an afterthought. The shower door opens in, but the shower is so small and when you open the door, the outside of gets of the door gets soaked. The washcloths were more like a microfiber cloth. We paid for a room with a king bed and it was definitely a queen bed. Also the $10 parking fee is stupid, it's self parking and they don't even check the permits at night because we asked. We forgot to put it in the window, so we called down and were told they don't' check them. Overall, too many issues to stay here again.

The staff was incredibly nice!

Wonderful service!! Nick was great a pleasure to stay

Wonderful service!! Nick was great a pleasure to stay

Paying for parking

The experience was ok overall, but requested extra sheets and bedding along with towels at check in since we had 5 people in our party, but they were never delivered to the room. The toilet worked on and off and we were unable to adjust the thermostat. The waffle maker was inoperable at breakfast as well, which was disappointing to our children. The beds in the room were really hard and uncomfortable. Despite these issues, the room and hotel are very clean and the indoor pool is a nice amenity (we did not get a chance to use it though). We were also grateful for the breakfast being included. There is a $10 per night parking fee.

The experience was ok overall, but requested extra sheets and bedding along with towels at check in since we had 5 people in our party, but they were never delivered to the room. The toilet worked on and off and we were unable to adjust the thermostat. The waffle maker was inoperable at breakfast as well, which was disappointing to our children. The beds in the room were really hard and uncomfortable. Despite these issues, the room and hotel are very clean and the indoor pool is a nice amenity (we did not get a chance to use it though). We were also grateful for the breakfast being included. There is a $10 per night parking fee.

Location very convenient The snow and ice in the parking lot was horrible and unsafe. They didn't do a good job at cleaning the icy and unsafe conditions. I was very disappointed especially with the rates and reputation. Don't think I will stay at that property again

The snow and ice in the parking lot was horrible and unsafe. They didn't do a good job at cleaning the icy and unsafe conditions. I was very disappointed especially with the rates and reputation. Don't think I will stay at that property again

it was a great stay

it was a great stay

The room was clean and the hotel attendant was phenomenal and accomadated us in everyway possible from moving rooms to making sure our stay was comfortable

The room was clean and the hotel attendant was phenomenal and accomadated us in everyway possible from moving rooms to making sure our stay was comfortable

I don’t understand how a motel charges for parking!!

I don’t understand how a motel charges for parking!!

Great staff location excellent

Great staff location excellent

The fact that I was charged $10.00 to park on the parking lot.

What surprise cause our room didn’t get cleaned between the days

It was adequate for a free hotel breakfast. I did NOT like that when I got there I was informed that there was now a $10 parking charge. It was not on the booking information. I have stayed at this property many times before. This is a new charge. This property is not in DC, nor is it in Arlington or Fairfax County. I can't believe that a a Prince William County property -- and one at the very end of a private road, at that! -- now has to charge for parking for "security purposes"!

Hotel was great. Hotels.com sucks!! Made a reservation through Hotels.com and paid at the time through the app. Got to the hotel, and no reservation made by Hotels.com for me. Thank Goodness for the woman behind the desk that was able to get me a room for the night. I will never use Hotels.com agajn and neither should you. Use a different app or call the Hotel directly.

Hotel was great. Hotels.com sucks!! Made a reservation through Hotels.com and paid at the time through the app. Got to the hotel, and no reservation made by Hotels.com for me. Thank Goodness for the woman behind the desk that was able to get me a room for the night. I will never use Hotels.com agajn and neither should you. Use a different app or call the Hotel directly.

Very Nice

Very Nice

Nicely maintained Tight car spacing

Staff was rude and they gave me the wrong room number and when i tried to get in the room someone was in the room. They wrote the wrong number on my room key

We were not aware of a parking charge, and room requests were not answered for extra pillows and a restock of soaps. Sheets were not changed after 3 days, bed simply made, and no retock of fresh towels left on the floor. personel waas great greeted us well but follow through was poor foir requests

We were not aware of a parking charge, and room requests were not answered for extra pillows and a restock of soaps. Sheets were not changed after 3 days, bed simply made, and no retock of fresh towels left on the floor. personel waas great greeted us well but follow through was poor foir requests

Yes

Yes

Pool was warm and staff was nice.

Pool was warm and staff was nice.

Location No heat in room. It was cold. Trash under nightstand.

Additionally, breakfast was advertised as opening at 7:00 AM, but it did not open until 7:30 AM. This caused inconvenience, especially for guests with early schedules. When breakfast was finally available, there was no fresh coffee provided. The hot water was also not hot, making it impossible to properly prepare a drink.

Additionally, breakfast was advertised as opening at 7:00 AM, but it did not open until 7:30 AM. This caused inconvenience, especially for guests with early schedules. When breakfast was finally available, there was no fresh coffee provided. The hot water was also not hot, making it impossible to properly prepare a drink.

The room was clean but the toilet broke halfway through our trip. The way the bathroom is set up is not good. There’s a glass pocket door with smoked glass but when you close the door and turn on the light the whole room gets lit up and wakes everyone else up. The breakfast is mediocre at best. They had the mixing for a Mexican tortilla and no tortillas. Besides that the usual cereal and waffles. No danish or variety of fruit. The coffee was lukewarm. It’s convenient to a lot of fast food. They also charged $10 for parking at the hotel that you’re paying for. That’s a new one. When we were leaving the front desk girl was sitting in a chair looking at her phone. Nice hotel but needs much better management and easy improvements plus don’t charge your guests to park.

The room was clean but the toilet broke halfway through our trip. The way the bathroom is set up is not good. There’s a glass pocket door with smoked glass but when you close the door and turn on the light the whole room gets lit up and wakes everyone else up. The breakfast is mediocre at best. They had the mixing for a Mexican tortilla and no tortillas. Besides that the usual cereal and waffles. No danish or variety of fruit. The coffee was lukewarm. It’s convenient to a lot of fast food. They also charged $10 for parking at the hotel that you’re paying for. That’s a new one. When we were leaving the front desk girl was sitting in a chair looking at her phone. Nice hotel but needs much better management and easy improvements plus don’t charge your guests to park.

Don't know about the breakfast after my introduction to the hotel didn't feel comfortable eating there , rooms where horrible nasty ,matress felt like sleeping on a board sheets where nasty hotel took me around to about 8 different rooms before i could fibd something to get me though the night, they asked me for a deposit that wasn't truly posted to get my refund

Don't know about the breakfast after my introduction to the hotel didn't feel comfortable eating there , rooms where horrible nasty ,matress felt like sleeping on a board sheets where nasty hotel took me around to about 8 different rooms before i could fibd something to get me though the night, they asked me for a deposit that wasn't truly posted to get my refund

Mattresses were very bad, cleanliness average, area and location is excellent.

Mattresses were very bad, cleanliness average, area and location is excellent.

Lock didn’t work on our door. Beds old and uncomfortable. Not very clean.

Lock didn’t work on our door. Beds old and uncomfortable. Not very clean.

Na

Na

The only suggestion I would have is the mattresses were uncomfortable. Including the pull out bed from the couch was also very uncomfortable. You could feel the springs in them. The pillows also need upgrading. Everything else was perfect.

Clean And Around A Lot Of Shopping

Stains on sofa, tub not cleaned well. Won't stay here again.

Stains on sofa, tub not cleaned well. Won't stay here again.

Yes very safe

Yes very safe

Courteous staff and clean rooms

Courteous staff and clean rooms

Smelled freshly cleaned when we walked in. Cute room and close to shopping and restaurants.

Smelled freshly cleaned when we walked in. Cute room and close to shopping and restaurants.

Room was very clean smd spacious. Staff was friendly. Only issue was tv stations didn't come in, only had 4 channels.

Room was very clean smd spacious. Staff was friendly. Only issue was tv stations didn't come in, only had 4 channels.

The facility itself was okay.

The facility itself was okay.

No cable for the 2 day stay! Missed the Thanksgiving day parade and the football games. Really sucked.

No cable for the 2 day stay! Missed the Thanksgiving day parade and the football games. Really sucked.

Calls to Expedia team was not answered. Hard to get help from Expedia. Hotel stay experience was subpar. Television was not working

Calls to Expedia team was not answered. Hard to get help from Expedia. Hotel stay experience was subpar. Television was not working

not enough cable channels.

not enough cable channels.

Flexibility! We had an unexpected illness and needed to stay an additional night and the staff made this a smooth transition. Thank you for helping to make a bad situation an easy transition.

Had to pay for parking- there was nothing about it on the booking! Shower did not work, the gym equipment was poor at best.

Had to pay for parking- there was nothing about it on the booking! Shower did not work, the gym equipment was poor at best.

Very clean and comfortable. The manager at the front desk was very supportive.

Very clean and comfortable. The manager at the front desk was very supportive.

When we checked into the room we noticed one of the pillows had a stain so we called to request a room service and the representative that answered said room service was not available and that she was very busy so we should come down stairs. “Sorry”. They would not be available until tomorrow so we should call back. We checked out 9:30am. Not a very welcoming experience

When we checked into the room we noticed one of the pillows had a stain so we called to request a room service and the representative that answered said room service was not available and that she was very busy so we should come down stairs. “Sorry”. They would not be available until tomorrow so we should call back. We checked out 9:30am. Not a very welcoming experience

Everything was amazing. The employee Nick was phenomenal and always showed up for me. Andre every question i had. Would stay there again and again.

Everything was amazing. The employee Nick was phenomenal and always showed up for me. Andre every question i had. Would stay there again and again.

I was disappointed in the breakfast. The oat milk for my coffee separated. The oatmeal was watery and not fully cooked. The condiment for the oatmeal we dried out. Couldn't breakup the brown sugar or raisins. Be aware there is a $10 parking charge for outdoor parking.

I was disappointed in the breakfast. The oat milk for my coffee separated. The oatmeal was watery and not fully cooked. The condiment for the oatmeal we dried out. Couldn't breakup the brown sugar or raisins. Be aware there is a $10 parking charge for outdoor parking.

Good variety, good coffee.

Good variety, good coffee.

,

,

Mattress needs replacing in (2 Queen Room) Handicapped room. Other than that it was fine

Mattress needs replacing in (2 Queen Room) Handicapped room. Other than that it was fine

The parking lot was very safe, Breakfast was great a lot of options, very clean

The parking lot was very safe, Breakfast was great a lot of options, very clean

Great location. Staff did not have all necessary information for my check-in

Hotel was just okay. Rooms are a bit dated. I’ve stayed in quite of few of the neighboring hotels and I’ve never had to pay for parking. I was charged $10 for self parking in an unsecured lot. Probably will not be staying here again.

Hotel was just okay. Rooms are a bit dated. I’ve stayed in quite of few of the neighboring hotels and I’ve never had to pay for parking. I was charged $10 for self parking in an unsecured lot. Probably will not be staying here again.

Perfect

Perfect

PRO: king suite was spacious enough to fit my entire apartment and I got to check in early, and I like the 12 pm check out, staff was polite and friendly.

PRO: king suite was spacious enough to fit my entire apartment and I got to check in early, and I like the 12 pm check out, staff was polite and friendly.

Very clean comfy and quiet

Very clean comfy and quiet

Professional and Friendly staff

Professional and Friendly staff

poor customer service . cold coffee.cold water that’s supposed to be HOT WATER. th tv in rooms r old out dated. rome’s don’t work

poor customer service . cold coffee.cold water that’s supposed to be HOT WATER. th tv in rooms r old out dated. rome’s don’t work

It does appear they have done a refresh on some items however the rooms need more attention. Specifically the beds. The bed in my room literally had a creator in it, about the size of a watermelon. Certainly time for the mattress to be replaced. Also, beside the bed there was gum in the carpet. The hotel also has that old stale hotel smell, not fresh or pleasant. They now charge $10 for parking, which for the area of the hotel is odd. The employee who checked me in was nice and friendly. However the employee at the front desk in the morning, was preoccupied with his cell phone, he did not even look up or acknowledge me. I hope they can get it together.

It does appear they have done a refresh on some items however the rooms need more attention. Specifically the beds. The bed in my room literally had a creator in it, about the size of a watermelon. Certainly time for the mattress to be replaced. Also, beside the bed there was gum in the carpet. The hotel also has that old stale hotel smell, not fresh or pleasant. They now charge $10 for parking, which for the area of the hotel is odd. The employee who checked me in was nice and friendly. However the employee at the front desk in the morning, was preoccupied with his cell phone, he did not even look up or acknowledge me. I hope they can get it together.

Everything was ok- served its purpose.

Everything was ok- served its purpose.

For a family of 5, this hotel probably the cheapest but still offer decent service around Washington DC. Even though there are additional fee for parking and additional person, the value still better than other hotels around DC area. If you are traveling to Washington from here at the morning around 9:00, expect to be 1hr - 1hr30min drive. The room is amazing, not only it can sleep 6 people, but also the toilet is separated from the bathroom which is very helpful for big family. The free breakfast do not offer much. There are no scrambled egg, bacon nor waffle. Also, the guy who check us in was AMAZING!

For a family of 5, this hotel probably the cheapest but still offer decent service around Washington DC. Even though there are additional fee for parking and additional person, the value still better than other hotels around DC area. If you are traveling to Washington from here at the morning around 9:00, expect to be 1hr - 1hr30min drive. The room is amazing, not only it can sleep 6 people, but also the toilet is separated from the bathroom which is very helpful for big family. The free breakfast do not offer much. There are no scrambled egg, bacon nor waffle. Also, the guy who check us in was AMAZING!

convenient for getting around

convenient for getting around

Stay was outstanding!! Management and Staff were outstanding.

Stay was outstanding!! Management and Staff were outstanding.

Good nice and quiet place and the staff was really nice and professional

Good nice and quiet place and the staff was really nice and professional

We were there for 2 nights. There was a large clump of hair in the elevator for the duration of our stay. Additionally, the floors were dirty and sticky. The lobby bathroom floor stayed wet and there was no toilet paper or paper towels stocked from Friday- Sunday despite the front desk politely being made aware.

We were there for 2 nights. There was a large clump of hair in the elevator for the duration of our stay. Additionally, the floors were dirty and sticky. The lobby bathroom floor stayed wet and there was no toilet paper or paper towels stocked from Friday- Sunday despite the front desk politely being made aware.

Clean, near shopping. We stay here everytime we are in town.

Clean, near shopping. We stay here everytime we are in town.

Very clean and quiet.

Very clean and quiet.

Property was nice, but not much light in the room. Clean and good breakfast

Property was nice, but not much light in the room. Clean and good breakfast

The mattresses felt like camp mattresses. I could feel the springs in the bed and so could everyone else in the family. I’m glad we only stayed one day. My boys were going to sleep on the trundle and couch. The mattress had stains all over it and there was tons of crumbs, candy and even a freeze pop that still had liquid in it. The hotel looks classy, the need to clean and get new mattresses.

The mattresses felt like camp mattresses. I could feel the springs in the bed and so could everyone else in the family. I’m glad we only stayed one day. My boys were going to sleep on the trundle and couch. The mattress had stains all over it and there was tons of crumbs, candy and even a freeze pop that still had liquid in it. The hotel looks classy, the need to clean and get new mattresses.

All around good property

All around good property

Nice property.

Nice property.

Easy check in and exit. Good breakfast in the morning.

Easy check in and exit. Good breakfast in the morning.

More waffle machines please. Other than that, pleasant stay

More waffle machines please. Other than that, pleasant stay

Did not have a lot of choices for breakfast. Great place overall, and staff are very friendly.

Did not have a lot of choices for breakfast. Great place overall, and staff are very friendly.

The room was spotlessly clean.

The room was spotlessly clean.

Average

Average

The room was very clean and comfortable. I slept comfortably on the bed. The room needs more channels for the tv. Was unable to watch sports. Overall, I would definitely go back.

The room was very clean and comfortable. I slept comfortably on the bed. The room needs more channels for the tv. Was unable to watch sports. Overall, I would definitely go back.

Nice stay!

Nice stay!

Pool was dissapointing because it was not heated

Pool was dissapointing because it was not heated

Food was great. Area was kept clean. Front desk staff were awesome!

Food was great. Area was kept clean. Front desk staff were awesome!

The staff were very professional and courteous.

The staff were very professional and courteous.

Loved the location convenient to I-95 for a quick overnight stop and break. Shops and restaurants nearby were great! The hotel and staff were wonderful.

Loved the location convenient to I-95 for a quick overnight stop and break. Shops and restaurants nearby were great! The hotel and staff were wonderful.

It was okay. Not enough hooks or towel racks to hang things. Hard to reach outlets without pulling the side tables or mattress away.

It was okay. Not enough hooks or towel racks to hang things. Hard to reach outlets without pulling the side tables or mattress away.

Clean and friendly staff

Clean and friendly staff

Rooms were spacious and clean.

Rooms were spacious and clean.

Everything went smoothly. Room was great and breakfast was amazing so many options !

Everything went smoothly. Room was great and breakfast was amazing so many options !

Me gustó ese lugar, muy precioso

Me gustó ese lugar, muy precioso

Our stay was a bit unpleasant. Room service came once (after 5pm), we stayed 3 nights and there was mold near the outlets. Everything outside of that was ok

Our stay was a bit unpleasant. Room service came once (after 5pm), we stayed 3 nights and there was mold near the outlets. Everything outside of that was ok

Only stayed overnight. Room was clean. I think they need to purchase a new mattress. It was sinking in some places

Only stayed overnight. Room was clean. I think they need to purchase a new mattress. It was sinking in some places

The staff was pleasant and I have a good experience

Nice location and staff

.

Everything was fine until last night, I got up to use the restroom and saw a live cockroach at the sink. I killed it. My room was on the fourth floor, so I believe the whole hotel is infested with cockroaches. I had the complementary breakfast the first two days which thinking I may have eaten cockroaches droppings made me feel ill. I told the front desk person and he said please call the manager later when they get in. I called and was told one of the managers left last week and the other manager was filling in for the GM and may be around Monday. The desk person said they had no way to contact the manager, then told me to contact costumer service. I called and they started a ticket for the incident and told me thank you for the information and have a nice day. It doesn’t seem they care about this at all.

Nice stay for our family of 6. Breakfast had a nice variety.

Noise from other rooms, people running room to room, doors slamming, dogs barking, just awful. Paid $200 for a nice suite for me and my family. We had to call the front desk to complain. First and last time at this place.

Clean wonderful hotel

Lillian was exceptional during breakfast

We really enjoyed our stay during our daughter’s dance competition

Stayed for a few day business trip. Room was very “worn”. Had difficulty with hot water for the shower. Was clean and staff was nice, but rooms need some love.

The hotel didn’t have hot water at night, no hot water in the morning and after 12, they turned off water due to some issue. Also their toilet and bathrooms are separate with a sliding frosted glass door and no lock for the toilet and bathroom. Their shower knobs were a century old. They seriously need a makeover for the hotel.

VERY NICE STAY AND GOOD STAFFS TO ASSIST

Always makes me want to come back. Won’t ever try a different location in the DMV area

Smelled so good, clean and nice.

1. I complete a thorough check of my rooms upon entering them i noticed the toilet in my first room was not flushing and had no water in it I called down to the lobby and was told there was no maintenance on site or on call for a completely booked hotel, this was un heard of so I was offered a new room. 2. The second room was not properly cleaned there were brown stains everywhere the bed was broke on one side and there was an awful smokey smell so I requested a new room and was told the rooms were all booked up and was offered cleaning supplies to clean a room Im not getting paid to clean so unacceptable so I asked for a manager was told yet again on a busy completely booked night that a manager would not be in or on call and that I could send an email and I'll be responded to on Monday when one is in, I've never heard of such the room was already paid for I had already driven 6+ hours from New York it was late and I was not being offered any type of assistance so I asked for my original room back and some tools to fix a toilet I was NOT getting paid to fixThen miraculously I was called that there was an alleged "cancellation" so was moved for a third time extremely frustrated extremely tired getting no real help,

Nice

Was kind of upset to find out there was a notice from the fire marshall that the fire suppression system was inoperable. There also is not enough space between the trundle bed and the area where the gridge is to pull out the trundle all the way. Once it is out you can not access the fridge and you have to pull the mattress out to be able to put the sheets on it. If i would have been able to relocate and would've have lost my money on the booking i would have not stayed. Parking is horrible. We had to park down the hill in the back and walk around the gotel to check in as there was no where to pull in to checknin and at least get key cards to use a different entrance once parked. Breakfast was good. The room in general was okay. Could not use the tv from both queen beds and plugs for medical devices were not available without having to move night stand.

Great place to stay!

Great customer service and nice room

Nice hotel and very friendly staff. Good breakfast. The door of the fridge in our room was broken but everything else was good.

Nice place to stay

Very comfy environmental and friendly staff

Better than My Hiton stay

The room design and cleanliness

Great place to stay

Staff friendly and hotel clean

very clean

I like space

Nice quite

We were disappointed, they told us when we checked in breakfast from 7-10. But we went down at 9.15 for breakfast and they start closing at 9.30. My daughter want some waffle and she couldn't get it, the lady said no more we close at 9.30. It's not about the food, it's the idea.

I stay at the same hotel because it's always very nice The rooms are very large You have separate sitting area You have a refrigerator You have a desk that is away from the beds and also I like the idea of the toilet being in its separate area and not where the bathroom is. The front desk is always pleasant.

Great service during major snow storm!!

There is no shampoo or conditioner either travel size or inside the shower; the coffee maker is not working and red stain all over the carpet plus the corridor is smell cigarettes

Great

They felt pretty worn out

The shower wasn’t working correctly the water was too hot & it couldn’t be controlled. We found out too late & we were too tired to move to a new room. Don’t think we’ll stay here again!

The bed in 420 is lumpy after you lay on it for awhile.

Spacious rooms. Very comfortable.

Rooms are very nice

Everything was fine

Excelent

It was very nice. The room was clean and was very large, which was surprising for the prices we paid. Parking was simple and free since we were staying, and the coffee at the breakfast was surprisingly good as well. We would stay here again.

It was a short stay for us but it was clean and relaxing

Every thing was awesome.

Great

The location was very nice, clean, and quiet. My disappointment came with the room and bedding. The thermostat wouldn't hold the correct temp, the safe didn't lock (we did forget to let the front desk know), and the bed and pillows were horrible. The pillows were flat and hard and the mattress was hard and lumpy. Unfortunately, neither my husband or I were able to sleep comfortably. Overall we had a nice stay for the two nights we were there, but for long term stay, this would not be my first choice. I was also grateful that the hotel had a vacancy after a miss on my part with our first hotel.

Poor mattress quality and subpar breakfast, otherwise loved it!

We enjoyed our time here!

Great room great breakfast convenient location

I thought it was a smoke free property, but the second floor was engulfed in cigarette smoke and the Friday night party didn’t quite down until 1am. I would recommend this property to all the partiers I know, if I knew any. Thank you!

Everyone was very welcoming and Cesar at check in was amazing!!!

The front desk clerk was excellent! You dont see customer service like was provided nearly as often as we should. He was very pleasant and professional. Kudos to him!

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I've stayed at many Springhill Suites up and down the East Coast over the last 5-6 years for my business travels. I like the layouts of the hotels and the modern touches and tech. Unfortunately, this one is in need of some major updating. When I first checked into my room, I placed my items down and went and grabbed something to eat. Having the toilet and shower in separate rooms was a bit odd to me. About two hours later, when I returned, the first thing I noticed was the TV was about 20 years old and that it would not pivot or turn towards the couch/living area of the room. Most of the channels were grainy and not HD. Then I noticed the bed was extremely low to the ground. When I pushed down on to the mattress, I could press all the way to the box spring underneath and feel the springs poking through the mattress. I requested a different room due to the bed issues alone. I was assigned another room on the same floor down the hall. This one had two queen beds, but the same issues existed with those mattresses too. I was told all the beds were the same by the gentleman at the front desk. I'm a big man, and I can honestly say this was the most uncomfortable stay/sleep I've ever had. The network plug in the room did not work, so I was stuck using the wifi, which was not fast enough for me to use my VPN connection to work. Overall, not up to par with other SHS hotels for sure.

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The bed was pathetic, not at all comfortable.

I have been here multiple times and it’s a great place

Customer Service needs work. During my check-in, I was waiting for almost an hour and even called the desk phone multiple times while waiting for someone to come to the front and help.

Excellent stay & good location

N/A

The property was clean and quiet. Many dining options in the area.

This was are third stay at this hotel. In short the hotel is clean, very well kept, nice included breakfast, free parking, rooms are mini-suites, good customer reviews and decent pricing.

Had a good stay . Would come again.