Suburban Studios Winston-Salem near Hanes Mall

It happened as I was leaving to check out. The door handle wouldn't move, despite no lock or latch engaged. I placed 2 calls to the main desk, and with the 2nd, a maintenance man was sent to remedy the situation. He badged into the room with no trouble at all. Then he let the door shut. Suddenly we were both locked in. Ultimately, he had to bust through a screen window to badge us both out. I asked for a refund for this 2nd of my 2 night stay through the office directly and Hotels. Suburban Studios flatly refused twice. I also gave Choice Hotels a description of the incident. My primary grievance is with the nature of this incident. Every room in this property has a stove; so, every room is at a higher chance than your typical hotel room of being a site of a fire. Imagine being a small child, or someone with a mobility issue, who has a fire break out in their room only to find that their door is somehow locked on the inside. Do you expect this guest to bust through a screen and jump out a window? I deeply hope that Choice took my mention of the fire risk seriously. My lesser, secondary issue is the refund, solely because this appears to be part of a pattern of the hotel refusing to give back money over legitimate causes. See a different April '26 review on Choice for support; this behavior isn't a fluke.

They stole my money and refused me a room The front desk

The front desk

Needle caps behind the dresser. Outlets were loose and not working.

VERY unamused and a waste of money!

Exceptional

Affordable and moderately clean. The area is very sketchy. People were almost always sitting on the stairs and wouldn't move when you needed to get by. Each time I came and went, there were the same people with two incredibly aggressive and reactive dogs outside. Id go in my room for hours and come out to leave and they would still be sitting outside near the stairs. A lot of long term residence/people living there. There was a school bus parked adjacent to the parking lot and there appeared to be people living in there and coming and going as well. If you are traveling with animals or kids- I do not recommend staying here due to the safety concerns regarding aggressive/reactive dogs. I also observed individuals using substances in the breezeways and being rough with their children.

Very good

Affordable and moderately clean. The area is very sketchy. People were almost always sitting on the stairs and wouldn't move when you needed to get by. Each time I came and went, there were the same people with two incredibly aggressive and reactive dogs outside. Id go in my room for hours and come out to leave and they would still be sitting outside near the stairs. A lot of long term residence/people living there. There was a school bus parked adjacent to the parking lot and there appeared to be people living in there and coming and going as well. If you are traveling with animals or kids- I do not recommend staying here due to the safety concerns regarding aggressive/reactive dogs. I also observed individuals using substances in the breezeways and being rough with their children.

Location. Delivery from Walmart and Olive garden are exceptionally fast. Close to numerous restaurants and the mall. No pots,pans or utensils. So purchase some before you arrive. If you plan on cooking.

No pots,pans or utensils. So purchase some before you arrive. If you plan on cooking.

Clean room. Helpful front desk person.

Poor

The location to our job The room was nasty

The room was nasty ? smelled like weed and cigarettes... brown substance running down the wall in the bathroom. The entire room needs a thorough cleaning!!!

Fire alarm going off several times

Fire alarm going off several times

Exceptional

Exceptional

Exceptional

Exceptional

No amenities. Bed uncomfortable.

Location was great. People fighting ...kept me up all night.

Location was great. People fighting ...kept me up all night.

Man oh man… there was not much I liked at all! DISAPPOINTING AT ITS BEST! Very unsanitary! I don’t like how they don’t clean! I had Lysol but I don’t know if it could even get past all previous germs! ? wiped the bathroom counter and it looked like I cleaned the floor!

One of the staff knocked on the door but didn't even wait for us to answer before just opening the door. Luckily we had the safety lock on but it was very invasive.

It was clean and convenient One of the staff knocked on the door but didn't even wait for us to answer before just opening the door. Luckily we had the safety lock on but it was very invasive.

Man oh man… there was not much I liked at all! DISAPPOINTING AT ITS BEST! Very unsanitary! I don’t like how they don’t clean! I had Lysol but I don’t know if it could even get past all previous germs!

The room i stayed in was ok not the cleanest do to the shower ceilings had mold and the room smelled like wet dog

Exceptional

Minor issues, there was a gap under the door, that if there had been any rain or if this would've been a fall trip, would have caused water or debris to come in under the door. Very limited channels on the television in the room. Toilet paper holder was broken, as well as the towels being extremely old, to the point of in need of replacement. Overall, a good place to sleep and rest.

Very good

I was very impressed with the presentation of the room

I liked the location Roaches

Location. Filthy, mold in the bathroom, only give you two towels and both were disgusting. Got this hotel due to my fiance being in the hospital nearby and needed a room with a stove and fridge. Only the small burner worked on the stove and that being generous with saying it worked. Barely any parking and had to park at the hotel next door. The room keys worked when they wanted to.

I liked the location Roaches

Filthy, mold in the bathroom, only give you two towels and both were disgusting. Got this hotel due to my fiance being in the hospital nearby and needed a room with a stove and fridge. Only the small burner worked on the stove and that being generous with saying it worked. Barely any parking and had to park at the hotel next door. The room keys worked when they wanted to.

Passable

Passable

They cleaned just the toilet, not the tub and changed the sheets every other weekend and would skip altogether when crowded. My floor was mopped with cold water out of a cup and a dirty swiffer pad--no hot water, soap or cleaning solution. The floors were dirty.

The room was dirty. Stains all over comforter. Dirty bathroom

Yes was good

Everything was fine until the fire alarm sounded at about 5 in the morning.

Rooms

It's the most ghetto hotel I've stayed in. The front of building looks good but go around to the back and it's all druggies hanging out. Not safe feeling at all!

Yes

To my dismay, when I went to check out I was told by the morning clerk that it could be 3 to 5 days before it would appear back in my account. The reality is I was initially only actually charged $1.00 - but when I checked out the clerk charged my card the entire $60 which included a $10 deposit for a skillet and spoon, and the $50 damage/incidental deposit. All of this was done at check out - and it really put me in a horrible financial situation because I was depending on that money to get me back home to Virginia. While I enjoyed the hotel and was pleased to get a handicap room - I am very disappointed for the encounter I had at check-out,and to this day I STILL DON'T HAVE MY DEPOSIT OF $60 BACK IN MY ACCOUNT. * I highly recommend this hotel because it is convenient, clean, and pretty - but just be careful to know there is a deposit that you may or may not get back. Also know that if you need dishes to cook it will require a deposit as well. The evening staff is very helpful & friendly. My only horrific exception is with the guy who checked me out the next morning, that caused me unnecessary stress getting back to Virginia - which I could have avoided if I had just surrendered a cash deposit instead of tying up my debit card which i needed to use for gas to get home.

No cooking utensils were included or available. No coffee pot or cups are adequate for warming a cup of water in the microwave. The bathroom was dated, and the towels provided were minimal in both comfort and size. The television had only a few stations and no streaming options. The trash cans on the ground were not emptied and were overflowing. They were not emptied during our 3-day stay. There is a bus adjacent to the property that appears to have people living in it, and garbage and junk thrown in the tree line. The property appears to be home to long-term residents, and there are no security measures or enforced quiet hours.

False advertisement! Rooms that’s advertised on the website, does not exist. Cancelled my stay NEVER CHECKED IN. and still getting charge for it

Absolutely nothing. Waited three hours to get checked in to a prepaid room in 40 degree weather. The window didn’t shut and the floor was nasty. Waited three hours to get checked in to a prepaid room in 40 degree weather. The window didn’t shut and the floor was nasty.

Convenient to coliseum Smelled like weed as soon as we opened the room door. Terrible odor. Flat pillows

Beds were uncomfortable.

Beds were uncomfortable.

Everything the place didn’t really match the pictures and for you guys to be a extended stay not much was giving to you to make you feel like you was, also the area it was in wasn’t all that safe either.

Everything the place didn’t really match the pictures and for you guys to be a extended stay not much was giving to you to make you feel like you was, also the area it was in wasn’t all that safe either.

Very outdated rooms, dog feces everywhere, and the Motel could use a Great clean-up!

Very outdated rooms, dog feces everywhere, and the Motel could use a Great clean-up!

I was on the 3rd floor

Terrible Everything

The only positive I have to say is that the location was convenient for my work. The stove advertised was not even hooked up to the wall when we arrived, the room itself had mold in the bathroom and the floors/tables had random stains. After spending 3 hours in my vehicle while the property got an electrician to hook up the stove, I had to go in and deep clean the room. Around midnight on the first night I realized the heat was not working in the room, when I approached the staff in regards to the heat the next morning I was told, excluding the profanities that were expressed by staff “you complain to much, and if you don’t like it you can leave.” I then packed up my stuff and checked out of the room and received no form of refund for only staying 1 of the 3 nights.

Bed was way too hard

Very minimal tv selections also pulled covers back and on sheets was black spots and took pictures and found bed bugs. Got out super quickly manager at desk showed him pictures and he said those weren't thwre sheets. Basically telling me I was lying. Would never stay at this place again.

To serve Breakfast

There's one employee who doesn't smile or even say you're welcome or have a good day. How I'm treated by staff is highly important to me but I've overlooked it with this place.

There was no breakfast. Minimal amenities. Did not have enough towels for the 4 people of us in each room. Everything could have been better. Rooms were dirty, floors were dusty. Found items alongside beds. Sink didn’t drain.

There was a broken chair in my room , spilled liquid all over the side of the bed that was hardened . And the location felt a little unsafe

There was a broken chair in my room , spilled liquid all over the side of the bed that was hardened . And the location felt a little unsafe

clean room, staff, allowed me to check is early.

clean room, staff, allowed me to check is early.

They placed me in a room with a broken heat unit; therefore it was exposed to the outside and temps were freezing. Very poor selection. I pad over 500$ to conduct remote research for the week.

They placed me in a room with a broken heat unit; therefore it was exposed to the outside and temps were freezing. Very poor selection. I pad over 500$ to conduct remote research for the week.

Hdjdjdjdjejs

Hdjdjdjdjejs

great room and staff

great room and staff

The room was dirty and seemed like it had not been thoroughly cleaned in weeks. Dirt and grime on all surfaces.

The room was dirty and seemed like it had not been thoroughly cleaned in weeks. Dirt and grime on all surfaces.

Room was not the cleanest, and smelled like an ash tray.

Room was not the cleanest, and smelled like an ash tray.

Everything is fine.

Everything is fine.

Friendly staff, nice rooms for the price. Would definitely stay again.

Friendly staff, nice rooms for the price. Would definitely stay again.

Yea but told them bout the bug in my room what I woke up .told front desk bout it showed them a picture.was told I will hear from the manager and almost a week still haven't heard from them and when I call the put me on hold and hang up

Yea but told them bout the bug in my room what I woke up .told front desk bout it showed them a picture.was told I will hear from the manager and almost a week still haven't heard from them and when I call the put me on hold and hang up

Don’t Expect Above and Beyond Services this is a DIY motel

Don’t Expect Above and Beyond Services this is a DIY motel

My stay was good

My stay was good

This property is not safe, the room had stink bugs, it smelled like smoke and the linen looked like they where used for cleaning rags

This property is not safe, the room had stink bugs, it smelled like smoke and the linen looked like they where used for cleaning rags

TV didn't work. Group of teenagers loud running up an down in front of room between 12am and 3am Loud refrigerator. Loud highway noise

TV didn't work. Group of teenagers loud running up an down in front of room between 12am and 3am Loud refrigerator. Loud highway noise

Great place to lodge

Great place to lodge

The beds were like sleeping on rocks!

The beds were like sleeping on rocks!

I was staying alone, say 7 stars thought it would be safe. As soon as I get there a man tells me he’s gonna come to my room later then about midnight I hear loud knocking on the door.

I was staying alone, say 7 stars thought it would be safe. As soon as I get there a man tells me he’s gonna come to my room later then about midnight I hear loud knocking on the door.

The only problem I had with the room was the hardwood floor was very dirty. I could see dirt & dust on the floor and the soles of my clean white socks were very dirty like it hadn't been mopped in a long time. I never go barefoot in a hotel room anyway. Other than that, the rest of the room seemed to be clean. The bathroom sink & tub were clean.

The only problem I had with the room was the hardwood floor was very dirty. I could see dirt & dust on the floor and the soles of my clean white socks were very dirty like it hadn't been mopped in a long time. I never go barefoot in a hotel room anyway. Other than that, the rest of the room seemed to be clean. The bathroom sink & tub were clean.

I liked it all

I liked it all

The rooms are good for the price. Family stayed due to appointments at Baptist. Will definitely stay here again. Staff is friendly and helpful.

The rooms are good for the price. Family stayed due to appointments at Baptist. Will definitely stay here again. Staff is friendly and helpful.

I like the location

I like the location

It was supposed to be non-smoking and smelled a lot like cigarettes in the room

It was supposed to be non-smoking and smelled a lot like cigarettes in the room

THE REFRIGERATOR WAS STUCK CLOSED BECAUSE IT WAS NOT CLEAN AND WE HAD TO FORCE IT OPEN. THE FREEZER MADE LOUD NOISES. GNATS WERE FLYING AROUND IN THE REFRIGERATOR, AND IT NEVER CAME TO THE CORRECT TEMPERATURE. WE WERE GIVEN BLUE TOWELS AND WASHCLOTHS THAT RAN THE BLUE DYE OUT OF THEM WHEN WET OR USED, SO WE WENT TO BUY OUR OWN WHITE WASHCLOTHS AND TOWELS. THERE WAS NO WAY TO WALK UP TO THE SIDEWALK. WE HAD TO WALK THROUGH A GRAVEL TRAIL CAREFULLY TO ACCESS THE SIDEWALK FROM THE PARKING LOT. THERE WERE NO RAMP OR STAIRS FROM THE PARKING LOT TO GET TO YOUR ROOM. THE PLACE SHOULD NOT BE IN OPERATION. IT WAS THE MOST DISGUSTING PLACE THAT WE EVER STAYED. OBVIOUSLY, YOU GET WHAT YOU PAY FOR.

THE REFRIGERATOR WAS STUCK CLOSED BECAUSE IT WAS NOT CLEAN AND WE HAD TO FORCE IT OPEN. THE FREEZER MADE LOUD NOISES. GNATS WERE FLYING AROUND IN THE REFRIGERATOR, AND IT NEVER CAME TO THE CORRECT TEMPERATURE. WE WERE GIVEN BLUE TOWELS AND WASHCLOTHS THAT RAN THE BLUE DYE OUT OF THEM WHEN WET OR USED, SO WE WENT TO BUY OUR OWN WHITE WASHCLOTHS AND TOWELS. THERE WAS NO WAY TO WALK UP TO THE SIDEWALK. WE HAD TO WALK THROUGH A GRAVEL TRAIL CAREFULLY TO ACCESS THE SIDEWALK FROM THE PARKING LOT. THERE WERE NO RAMP OR STAIRS FROM THE PARKING LOT TO GET TO YOUR ROOM. THE PLACE SHOULD NOT BE IN OPERATION. IT WAS THE MOST DISGUSTING PLACE THAT WE EVER STAYED. OBVIOUSLY, YOU GET WHAT YOU PAY FOR.

The property is great spacious and clean. Also wide parking spaces.

The property is great spacious and clean. Also wide parking spaces.

Wonderful treasure. Management and Team Members are friendly and supportive!

Wonderful treasure. Management and Team Members are friendly and supportive!

Convenient location, all of Hanes Mall immediately available. Laundry room accessible 24 hours is a convenient amenity. Ironing board and iron in the room completes the laundry self-service.

Convenient location, all of Hanes Mall immediately available. Laundry room accessible 24 hours is a convenient amenity. Ironing board and iron in the room completes the laundry self-service.

Loud, people running around the outside halls all day & night. I was almost knocked down by a teenager. Dirty.

Loud, people running around the outside halls all day & night. I was almost knocked down by a teenager. Dirty.

Great

Great

Great

Great

Check in went smoothly and our room ended up having a broken AC but the immediately fixed the problem.

Check in went smoothly and our room ended up having a broken AC but the immediately fixed the problem.

Plenty of stairs to walk up and plenty of uncleandd rooms you have to just let them know by holding their hands and showing this is not clean. Then you have to try to find a cleaner to get to your room to clean it. No you cant clean it on your own

Plenty of stairs to walk up and plenty of uncleandd rooms you have to just let them know by holding their hands and showing this is not clean. Then you have to try to find a cleaner to get to your room to clean it. No you cant clean it on your own

Enjoyed my night at Suburban Studios, needed a night to myself and was very pleased. Loved the layout of the room and the beds are comfy.

Enjoyed my night at Suburban Studios, needed a night to myself and was very pleased. Loved the layout of the room and the beds are comfy.

Homeless in area and drugs.

Homeless in area and drugs.

I love this hotel they are trying to fix it up. The tub was dirty and I woke up to a roach in the bathroom and the people next to me yelled all night and kept slamming doors

I love this hotel they are trying to fix it up. The tub was dirty and I woke up to a roach in the bathroom and the people next to me yelled all night and kept slamming doors

Why is this property even listed on Expoedia? DO NOT STAY HERE! We pulled up and there was a third world armed desperado in front of the lobby with enough ammunition top start a small war. That was the firdt sign this was not a safe place. All doors open to the exterior. There was a homeless encampment adjacent. We pulled down the covers to dind semen and pubic hairs on the sheets. We left - forfeited our night's charges and went to the Hampton. Just awful.

Why is this property even listed on Expoedia? DO NOT STAY HERE! We pulled up and there was a third world armed desperado in front of the lobby with enough ammunition top start a small war. That was the firdt sign this was not a safe place. All doors open to the exterior. There was a homeless encampment adjacent. We pulled down the covers to dind semen and pubic hairs on the sheets. We left - forfeited our night's charges and went to the Hampton. Just awful.

This hotel is deceiving. It is quite comfortable with comfortable clean beds, clean shower and small but fine working TV. A refrigerator and small stove.Inwould rate this2.5- 3 star. Exactly what we needed most the time was spent outside the room.great price for overnight or short stay.

This hotel is deceiving. It is quite comfortable with comfortable clean beds, clean shower and small but fine working TV. A refrigerator and small stove.Inwould rate this2.5- 3 star. Exactly what we needed most the time was spent outside the room.great price for overnight or short stay.

If Expedia rates a place good I don’t expect to see people living in the parking lot. People were working on cars. It is a nonsmoking room but people were standing outside our room smoking. I would never stay here again.

If Expedia rates a place good I don’t expect to see people living in the parking lot. People were working on cars. It is a nonsmoking room but people were standing outside our room smoking. I would never stay here again.

it was ok

it was ok

Overall great service great

Overall great service great

Been staying there most of the time I come to Winston and it’s getting better each time

Been staying there most of the time I come to Winston and it’s getting better each time

Room was dirty. Toilet didn’t flush. Bed was broken. Mold in the bathroom. Fire alarm was going off in the middle of the night.

Room was dirty. Toilet didn’t flush. Bed was broken. Mold in the bathroom. Fire alarm was going off in the middle of the night.

The people above stayed up until 4am we saw drug deals going on in parking lot. Will not stay again.

The people above stayed up until 4am we saw drug deals going on in parking lot. Will not stay again.

Okay for price. Nothing to write home about

Okay for price. Nothing to write home about

A1

A1

All okay but not the cleanest time I have stayed here.

All okay but not the cleanest time I have stayed here.

Nice

Nice

Liked it

Liked it

Do not stay there if you have children

Do not stay there if you have children

It was ok. But; if I had known it was an extended stay, I would have stayed else where. For a woman alone, I was very uncomfortable with the surroundings.

It was ok. But; if I had known it was an extended stay, I would have stayed else where. For a woman alone, I was very uncomfortable with the surroundings.

To have my own door to walk out to the car and how clean the laundry room is

To have my own door to walk out to the car and how clean the laundry room is

Everything was good enjoyed myself very well. Not bothered by staff or anything

Everything was good enjoyed myself very well. Not bothered by staff or anything

Unfortunately, we found the bathroom floor very dirty, and when we tried to check out Sunday morning, there was no one at the front desk. With several others, we pushed our key cards through the mail slot in the door and left.

Unfortunately, we found the bathroom floor very dirty, and when we tried to check out Sunday morning, there was no one at the front desk. With several others, we pushed our key cards through the mail slot in the door and left.

On checking out, no one was in the office for some time. We finally wrapped our parking tag around the room keys and pushed them through the door's mail drop. Otherwise, the beds and pillows are comfy. My friend asked for another blanket and received one immediately. The shower is great with quick hot water and a nice strong stream. Plenty of towels.

On checking out, no one was in the office for some time. We finally wrapped our parking tag around the room keys and pushed them through the door's mail drop. Otherwise, the beds and pillows are comfy. My friend asked for another blanket and received one immediately. The shower is great with quick hot water and a nice strong stream. Plenty of towels.

The beds were hard as a rock did not get a good night rest only good part about the room was the stove and shower

The beds were hard as a rock did not get a good night rest only good part about the room was the stove and shower

Great place

Great place

Everything

Everything

Good roomz

Good roomz

So far so good

So far so good

They worked with me on getting a ground floor room, I have a bad leg and stairs are hard for me

They worked with me on getting a ground floor room, I have a bad leg and stairs are hard for me

The bathroom sink leaked in the floor and the fridge was broken and had a horrible odor coming from it

The bathroom sink leaked in the floor and the fridge was broken and had a horrible odor coming from it

The property is very nice, but there was trash bags everywhere full of trash. Bedding looked like there was smoke put out on it. Seems like whoever cleaned the room didn’t change out some of the bath towel which was damp and dirty before i touched it.

The property is very nice, but there was trash bags everywhere full of trash. Bedding looked like there was smoke put out on it. Seems like whoever cleaned the room didn’t change out some of the bath towel which was damp and dirty before i touched it.

Disgusting. Leaking air conditioner water all over the room. That place was garbage.

Great stay

Understandably now there are individuals living at the property, these are tough times. Individuals are coming knocking on doors when you try to relax and sleep also smoking Marijuana outside. The front desk staff were cordial but I would not recommend the hotel.

The price is high for the area it has people wkakkkg all night all around the hotel the police and the K-9 unit where there people in staircases made me nervous tole a my belongings in my room was overall uncomfortable waste of money I shoulda gone to the quality

The bed was clean the floor was not swept or mopped and the bathroom was not cleaned at all sink had hair in it and dry toothpaste and the shower walls were very dirty and toilet and seat were filthy

Love Mrs B

.

Clean room, helpful staff, but beverage machine not working.

Love Mrs B

Worst hotel ever, rude staff, smoke coming in through vents. The manager pretended to not be the manager to avoid rectifying anything. Never again.

Very friendly office staff but the housekeepers don’t mop

Very unsafe property. We felt so uncomfortable with all the drug activity we left immediately.

Rude

Good

Cozy atmosphere, attentive service, and convenient amenities, ensuring a pleasant stay.

The studio was spacious, clean, and equipped with everything I needed for a comfortable stay. The atmosphere was peaceful, and I appreciated the attention to detail in the room's design. The staff was attentive and made me feel right at home. If you're looking for a cozy and affordable accommodation, This is the perfect choice!

Great

Great service.....