Springhill Suites by Marriott Winston-Salem Hanes Mall

3-star hotel Excellent 1015 Marriott Crossing Way, Winston-Salem, NC, 27103
Springhill Suites by Marriott Winston-Salem Hanes Mall

About Springhill Suites by Marriott Winston-Salem Hanes Mall

At SpringHill Suites by Marriott Winston-Salem Hanes Mall, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by SpringHill Suites by Marriott Winston-Salem Hanes Mall simplify the organization of your excursions, tourist activities, and other adventures in Winston Salem (NC).For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as express check-in or check-out and safety deposit boxes.Always look your best in your preferred attire with the laundromat and dry cleaning service provided at SpringHill Suites by Marriott Winston-Salem Hanes Mall.Desire to unwind? Make the most of your visit at SpringHill Suites by Marriott Winston-Salem Hanes Mall with accessible amenities such as daily housekeeping. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber.A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, instant tea is conveniently available for your use. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, select bathrooms are equipped with a hair dryer to enhance your comfort during your stay. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, each day commences with a scrumptious breakfast offered at no additional cost. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, guests can take pleasure in the delightful recreational amenities provided for their entertainment.Conclude your days in complete tranquility by visiting the salon situated precisely at the hotel.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • On-site dining
  • Bar / lounge
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Concierge
  • Dry cleaning
  • Self-service laundry
  • Full kitchen / kitchenette
  • In-room refrigerator
  • In-room microwave
  • Pool
  • Spa / sauna
  • Pet friendly
  • Family friendly
  • Wheelchair accessible
  • Public transit access
  • Smoke-free property
  • Air conditioning
  • Elevator
  • In-room safe

Reviews

4.4 / 5
Excellent 1006 reviews

Guests generally have a positive experience at this hotel, appreciating the cleanliness, comfortable beds, and friendly staff. However, there are recurring issues with room cleaning and maintenance, as well as some complaints about the breakfast and thin walls.

What guests liked
  • Cleanliness
  • Comfortable beds
What could be better
  • Inconsistent room cleaning and maintenance
  • Thin walls
  • Eric Jun 2026 · via expedia
    4/5

    Tasty breakfast is always a convenient plus

  • Meri May 2026 · via expedia
    4/5

    Rooms were clean, beds were comfortable. Not bad at all for few nights of stay. Staff as very polite.

  • Ramona May 2026 · via expedia
    4/5

    The property is clean and front desk staff very nice. One breakfast staff member could have been nicer. My husband asked for a pack of salt and the lady said "No," she had already put everything away. She would not go get him a pack of salt.

  • Lisa May 2026 · via booking
    5/5

    Exceptional

  • Niem May 2026 · via hotels.com
    5/5

    Also it's right next to a mall. Tons of restaurants and shopping options. It's a one stop shop. Id definitely go back.

  • Dana May 2026 · via booking
    2/5

    Disappointing

  • James May 2026 · via booking
    4/5

    Location No hot tub with pool

  • James May 2026 · via priceline
    4/5

    No hot tub with pool

  • Lacy May 2026 · via priceline
    3.5/5

    The bar was closed because of not enough staff so it was BOYB - which turned into people sitting all around the lobby and pool with cases of beer and bottles of liquor. I took my kids to the pool and they had an armed security guard at the entrance saying adults only after 8pm and there was a wild looking party happening. I asked for a restaurant recommendation and was told Popeyes ?

  • Lacy May 2026 · via booking
    3.5/5

    The lobby was nice. The bar was closed because of not enough staff so it was BOYB - which turned into people sitting all around the lobby and pool with cases of beer and bottles of liquor. I took my kids to the pool and they had an armed security guard at the entrance saying adults only after 8pm and there was a wild looking party happening. I asked for a restaurant recommendation and was told Popeyes

  • Yitsonlyme May 2026 · via booking
    4.5/5

    Location was great Nicely maintained Good breakfast offered The operating of the television, poor channel/program information and sluggish.

  • Toby May 2026 · via booking
    3.5/5

    Good

  • yitsonlyme May 2026 · via priceline
    4.5/5

    Nicely maintained Good breakfast offered The operating of the television, poor channel/program information and sluggish.

  • Arnaldi Apr 2026 · via booking
    5/5

    Exceptional

  • Martha Apr 2026 · via booking
    5/5

    Exceptional

  • William Apr 2026 · via booking
    2.5/5

    Passable

  • Ariel Apr 2026 · via priceline
    1/5

    The location was convenient. I traveled from FL to NC to clear my storage and was looking forward to the pool & having breakfast before I hit the road. I wasn't able to enjoy the pool due to a group of screaming kids with no adult. The screaming could be heard at the front desk but they didn't care enough to say anything. So I went to take a shower & the drain didn't work so now the water is above my feet. I show front desk they reach out to someone but no one comes. Lastly breakfast started too late to catch so all in all it was a waste of money. The price i paid was not worth it but I appreciate the experience so I know to never return .

  • Ariel Apr 2026 · via booking
    1/5

    The location was convenient. I traveled from FL to NC to clear my storage and was looking forward to the pool & having breakfast before I hit the road. I wasn't able to enjoy the pool due to a group of screaming kids with no adult. The screaming could be heard at the front desk but they didn't care enough to say anything. So I went to take a shower & the drain didn't work so now the water is above my feet. I show front desk they reach out to someone but no one comes. Lastly breakfast started too late to catch so all in all it was a waste of money. The price i paid was not worth it but I appreciate the experience so I know to never return .

  • Fabiola Apr 2026 · via hotels.com
    4/5

    Friendly staff and clean rooms

  • Scott Apr 2026 · via expedia
    5/5

  • LaDonna Apr 2026 · via expedia
    4/5

    I didn’t get to go

  • Alisha Apr 2026 · via hotels.com
    4/5

    Nice hotel. Clean and friendly staff.

  • Eva Apr 2026 · via expedia
    5/5

    Very convenient hotel within walking distance of a few restaurants. Easy parking, everyone was super nice, breakfast was decent. Good value. Also Costco is really close if you need to get your Costco run in.

  • Evangeline Apr 2026 · via booking
    5/5

    I love everything about the property. There was nothing I didn’t like about the property. I love staying here with my family.

  • Evangeline Apr 2026 · via priceline
    5/5

    I love everything about the property. There was nothing I didn’t like about the property. I love staying here with my family.

  • Keeley Apr 2026 · via hotels.com
    5/5

    Super clean, modern, shower pressure was great! Friendly staff!

  • Shaneka Apr 2026 · via booking
    5/5

    Hey I love the property it’s beautiful And I’m kept coming bac

  • Kenneth Apr 2026 · via booking
    5/5

    Close to everything we needed, clean, quiet, nice areas for pets.

  • Shaneka Apr 2026 · via priceline
    5/5

    Hey I love the property it’s beautiful And I’m kept coming bac

  • KENNETH Apr 2026 · via priceline
    5/5

    Close to everything we needed, clean, quiet, nice areas for pets.

  • Susan Apr 2026 · via expedia
    3/5

    The room was fine, plenty of room. Bathroom drain was completely clogged. Absolutely the noisiest night I’ve ever had in a hotel.

  • Christian Apr 2026 · via booking
    5/5

    Exceptional

  • Karen Apr 2026 · via booking
    5/5

    We love coming here. Beautiful hotel, clean , great value and wonderful customer service Great location too

  • Karen Apr 2026 · via priceline
    5/5

    We love coming here. Beautiful hotel, clean , great value and wonderful customer service Great location too

  • Donna Mar 2026 · via hotels.com
    5/5

    Yes

  • Renea Mar 2026 · via priceline
    2.5/5

    The pool had way to much chlorine. Our eyes and sinuses were burnt and we had blurred vision. (Lasted hours after even getting out,showering and washing our eyes out with eye drops!!!!) Our room smelled so much like chlorine afterwards, it kept us messed up. We had to open our door and keep it open with the air on full blast. Also had to wash our pool clothes, before we had any relief! (Our pool clothes were bleached!!!) The lady at the front desk said they had just replaced the pool filter and it probably hadn't had time to clear up. She also said that it was closed, but ppl kept getting upset about it, so they opened it. (A sign needed to be posted, explaining the situation! That way people could enter at their own risk.) This needs to be corrected!!!! I wasn't told sorry or even offered anything for the issue.

  • Tamara Mar 2026 · via priceline
    5/5

    Convenient location to everything we needed. While being close it was in a nice quite secure location. Everything was very clean in the rooms and around the facility. Staff was friendly Only down side was the ice machines were down but not the end of the world.

  • Connie Mar 2026 · via hotels.com
    3/5

    Our room was nice however the bathroom floor was dirty (hair and dirt) and the sink barely drained.

  • Cynthia Mar 2026 · via hotels.com
    5/5

    The facility, room, food, water pressure and staff were excellent! Our only complaint were the pillows.

  • Michael Mar 2026 · via priceline
    4.5/5

    Very clean and staff was great No issues found.

  • Brunilda Mar 2026 · via priceline
    5/5

    Confortable room, super friendly helpful and honest staff, very clean and welcoming surroundings. Plenty of parking and well located.

  • Frances Mar 2026 · via priceline
    5/5

    N/A

  • Maricela Mar 2026 · via hotels.com
    2/5

    We specifically checked in for the indoor pool was told. It was open. Then, we get up to go to the pool and it is closed for maintenance. Was told it would be 1 to 2 hours. So we went to eat and did a little shopping came back and then was told, it was gonna be closed for the rest of the day. So it was a wasted trip. but i can honestly say everything was clean and most of the staff was very polite and welcoming.

  • Ashaiya Mar 2026 · via expedia
    1/5

    The staff stole $2000 from us and after about 30 minutes of questioning we received our money back so the hotel and police didnt find the employee Maria guilty

  • Doneka Mar 2026 · via hotels.com
    4/5

    The room was excellent very spacious. Breakfast was good. Loved that they had turkey sausage. Pool was very small. However there was no hot tub.

  • Dave Mar 2026 · via expedia
    5/5

    Beautiful property with a large room with a kitchenette and sitting area! Nice!

  • Kamesha Mar 2026 · via hotels.com
    5/5

    No hot tub

  • Joey Mar 2026 · via hotels.com
    3/5

    Could be great with a better front desk staff- just not pleasant people. Was there for the week. Foyer always smelled like sewer gas. Otherwise a basic hotel. Bright spot was friendly Gladys at the breakfast every morning. She was very sweet

  • Stacie Mar 2026 · via expedia
    5/5

    The room was amazing for the price, wonderfully spacious and extremely clean. All the staff I met were very friendly and eager to help. I'll be staying here on all my trips to Winston from now on.

  • Stacie Mar 2026 · via expedia
    5/5

    The room was amazing for the price, wonderfully spacious and extremely clean. All the staff I met were very friendly and eager to help. I'll be staying here on all my trips to Winston from now on.

  • Powell Mar 2026 · via priceline
    4.5/5

    We were greeted the moment we walked in. Staff at the desk were very polite and professional. The place was clean, beds were comfortable. The only complaint was that the ice maker on the second floor was not working right but it was no big deal, I was able to go to another floor for ice. I would definitely stay here again.

  • Heather Feb 2026 · via priceline
    5/5

    The front desk staff were friendly and helpful. N/A

  • Jaquelyn Feb 2026 · via hotels.com
    5/5

    Staff was friendly and the room was very clean.

  • Jaquelyn Feb 2026 · via hotels.com
    5/5

    Staff was friendly and the room was very clean.

  • Kirsten Feb 2026 · via priceline
    5/5

    Staff was nice and it was clean& easy to check in and out / I left early due to snow- and I had checked out through booking (no refund policy on booking) but the hotel gave me a refund - it was a process but I was thankful. Also the indoor heated pool was a plus during this winter storm!! N/a

  • Michelle Feb 2026 · via priceline
    5/5

    The woman that checked me in was very friendly and welcoming.

  • George Feb 2026 · via expedia
    3/5

    I had to change rooms because the TV in my room went out 20 minutes after I turned it on and the picture was scrambled. My new room was a handicap room. The tub was awful with all of the handicap accessories. The breakfast was not very appealing. When I came back to the hotel there was no water available and the clerk said there was no more water available. Now I know that could not be true because water had to be put out the next day. She could have at least given me one bottle of water.

  • George Feb 2026 · via expedia
    3/5

    I had to change rooms because the TV in my room went out 20 minutes after I turned it on and the picture was scrambled. My new room was a handicap room. The tub was awful with all of the handicap accessories. The breakfast was not very appealing. When I came back to the hotel there was no water available and the clerk said there was no more water available. Now I know that could not be true because water had to be put out the next day. She could have at least given me one bottle of water.

  • Lance Feb 2026 · via hotels.com
    4/5

    Yes

  • Lance Feb 2026 · via hotels.com
    4/5

    Yes

  • Stephanie Feb 2026 · via priceline
    5/5

    This was an emergency stay and the staff was extremely caring, empathetic and supportive to me and my children.

  • Dan Feb 2026 · via hotels.com
    5/5

    Everything was excellent. From check to check out everything was top notch. Big spacious clean rooms, nice bed, nice fitness center with a very nice morning breakfast. Hot and cold options.

  • Dan Feb 2026 · via hotels.com
    5/5

    Everything was excellent. From check to check out everything was top notch. Big spacious clean rooms, nice bed, nice fitness center with a very nice morning breakfast. Hot and cold options.

  • Michael Feb 2026 · via expedia
    2/5

    Rooms were old and kinda nasty. There was a cigarette burn in the toilet seat and a horrible smell in the lobby they attempted to cover with air freshener. Also was told to wait by the woman behind the desk so she could finish her personal conversation on her cell before I could check in.

  • Michael Feb 2026 · via expedia
    2/5

    Rooms were old and kinda nasty. There was a cigarette burn in the toilet seat and a horrible smell in the lobby they attempted to cover with air freshener. Also was told to wait by the woman behind the desk so she could finish her personal conversation on her cell before I could check in.

  • Tremain Feb 2026 · via expedia
    4/5

    The room was clean and tidy. Front desk personnel was helpful with getting change for using the laundry machine.

  • Tremain Feb 2026 · via expedia
    4/5

    The room was clean and tidy. Front desk personnel was helpful with getting change for using the laundry machine.

  • Abigail Feb 2026 · via priceline
    5/5

    Hotel employee was great, he was kind and personable, the breakfast was much better than most hotels. The pool was small but very clean. The room was super clean.

  • Wojciech Feb 2026 · via expedia
    2/5

    Staff was good. Room was falling apart. Bathroom molding and bracket falling off. Corner bit taped together. Dirty sheets had to use my own! Really piss poor for the price.

  • Wojciech Feb 2026 · via expedia
    2/5

    Staff was good. Room was falling apart. Bathroom molding and bracket falling off. Corner bit taped together. Dirty sheets had to use my own! Really piss poor for the price.

  • David Jan 2026 · via expedia
    5/5

    Clean hotel, good parking, great location.

  • David Jan 2026 · via expedia
    5/5

    Clean hotel, good parking, great location.

  • Leanna Jan 2026 · via priceline
    4/5

    Construction and hallways smell like smoke

  • McKenzie Jan 2026 · via expedia
    5/5

    This was a great hotel! Heated pool clean room very nice! Only thing missing was a hair dryer other than that it was great!

  • McKenzie Jan 2026 · via expedia
    5/5

    This was a great hotel! Heated pool clean room very nice! Only thing missing was a hair dryer other than that it was great!

  • James Jan 2026 · via priceline
    5/5

    The room was very spacious and so comfortable!! The beds were super comfortable!! Loved the view of the woods from outside our window!! Excellent Service and the breakfast and staff were on point!! Highly Recommend!!!! Would definitely stay again!!

  • Kikia Dec 2025 · via expedia
    5/5

    We enjoyed our 3 nights at this property. It's convenient to shopping and dining!

  • Kikia Dec 2025 · via expedia
    5/5

    We enjoyed our 3 nights at this property. It's convenient to shopping and dining!

  • Veronica Dec 2025 · via expedia
    5/5

    Nice clean and spacious

  • Veronica Dec 2025 · via expedia
    5/5

    Nice clean and spacious

  • Roxanne Dec 2025 · via expedia
    5/5

    Check in was quick and easy and the staff was friendly.

  • Roxanne Dec 2025 · via expedia
    5/5

    Check in was quick and easy and the staff was friendly.

  • Sean Dec 2025 · via priceline
    4.5/5

    Comfortable and clean, great staff

  • Sherwanda Dec 2025 · via priceline
    5/5

    The exception customer service at check-in staff. They were so polite and friendly. Talk to everyone throughout our stay. The closet was broke in room 208

  • Ashley Dec 2025 · via hotels.com
    1/5

    Check in lady was rude, breakfast was crowded- no high chairs, no food, refused to make anymore. Our room lock was broke so the door wouldn’t close unless we held in the deadbolt. Surprising for a Marriot. Won’t be back.

  • Ashley Dec 2025 · via hotels.com
    1/5

    Check in lady was rude, breakfast was crowded- no high chairs, no food, refused to make anymore. Our room lock was broke so the door wouldn’t close unless we held in the deadbolt. Surprising for a Marriot. Won’t be back.

  • Alvin Nov 2025 · via hotels.com
    5/5

    Awesomeness manager at front desk, clean rooms, exterior is clean!

  • Alvin Nov 2025 · via hotels.com
    5/5

    Awesomeness manager at front desk, clean rooms, exterior is clean!

  • Colleen Nov 2025 · via hotels.com
    5/5

    Great location near many restaurants, all of the staff were very friendly and attentive

  • Colleen Nov 2025 · via hotels.com
    5/5

    Great location near many restaurants, all of the staff were very friendly and attentive

  • Kevin Nov 2025 · via expedia
    5/5

    The breakfast was delicious and there were a big variety of choices.

  • Kevin Nov 2025 · via expedia
    5/5

    The breakfast was delicious and there were a big variety of choices.

  • Tara Nov 2025 · via expedia
    5/5

    Nice clean quiet stay!

  • Tara Nov 2025 · via expedia
    5/5

    Nice clean quiet stay!

  • Lisa Nov 2025 · via expedia
    5/5

    Everything was great. Your staff was very, very nice.

  • Lisa Nov 2025 · via expedia
    5/5

    Everything was great. Your staff was very, very nice.

  • Melissa Nov 2025 · via expedia
    4/5

    Room very clean and comfortable beds. Great shower pressure! Great variety for breakfast buffet

  • Melissa Nov 2025 · via expedia
    4/5

    Room very clean and comfortable beds. Great shower pressure! Great variety for breakfast buffet

  • Patrick Oct 2025 · via expedia
    3/5

    Hotel was listed as pet friendly. There is no true green space for an animal. There were only 2 working elevators so the wait time to get on elevator was 10 mins and more.

  • Patrick Oct 2025 · via expedia
    3/5

    Hotel was listed as pet friendly. There is no true green space for an animal. There were only 2 working elevators so the wait time to get on elevator was 10 mins and more.

  • John Oct 2025 · via expedia
    5/5

    Niceceasy stsy. Thank you.

  • John Oct 2025 · via expedia
    5/5

    Niceceasy stsy. Thank you.

  • Jason Oct 2025 · via expedia
    4/5

    The room was very clean and huge. It was more than comfortable for me and my kids!

  • Jason Oct 2025 · via expedia
    4/5

    The room was very clean and huge. It was more than comfortable for me and my kids!

  • Katrina Oct 2025 · via expedia
    5/5

    Very nice room!

  • Katrina Oct 2025 · via expedia
    5/5

    Very nice room!

  • Jeffrey Oct 2025 · via expedia
    3/5

    Our room was good, but our neighbors were so very loud past midnight. It appeared was a bunch of golf buddies that were so very loud partying late.

  • Jeffrey Oct 2025 · via expedia
    3/5

    Our room was good, but our neighbors were so very loud past midnight. It appeared was a bunch of golf buddies that were so very loud partying late.

  • Stephanie Sep 2025 · via expedia
    4/5

    Near Hanes mall, across from Target and near many stores. Staff friendly. We stayed their last minute due to unforeseen circumstances and check in was easy despite last minute nature. Breakfast is pretty decent looking- nice options, though we didn’t use this due to other plans already made. Public spaces are nice and lovely pine trees outside of room window. Hotel quiet even though the room doors are quite heavy and kind of slam shut. We stayed in room 321. It smelled moldy and the smell was from the AC. Due to last minute nature of stay, and full hotel, we didn’t even bother trying to get it solved but let management know afterward. They need to clean this room’s AC unit. Also, I think the hotel may have the thermostats set to not run in the night? Or maybe just our room really was having issues. Bed was a bit soft but room was easily darkened and we were tired, so slept well.

  • Stephanie Sep 2025 · via expedia
    4/5

    Near Hanes mall, across from Target and near many stores. Staff friendly. We stayed their last minute due to unforeseen circumstances and check in was easy despite last minute nature. Breakfast is pretty decent looking- nice options, though we didn’t use this due to other plans already made. Public spaces are nice and lovely pine trees outside of room window. Hotel quiet even though the room doors are quite heavy and kind of slam shut. We stayed in room 321. It smelled moldy and the smell was from the AC. Due to last minute nature of stay, and full hotel, we didn’t even bother trying to get it solved but let management know afterward. They need to clean this room’s AC unit. Also, I think the hotel may have the thermostats set to not run in the night? Or maybe just our room really was having issues. Bed was a bit soft but room was easily darkened and we were tired, so slept well.

  • Krista Sep 2025 · via expedia
    5/5

    Overall it was great.

  • Krista Sep 2025 · via expedia
    5/5

    Overall it was great.

  • Jessica Sep 2025 · via hotels.com
    5/5

  • Jessica Sep 2025 · via hotels.com
    5/5

  • Annie Sep 2025 · via expedia
    5/5

    Nice area and mostly quiet. The mall is nearby with lots of dining around. Room was clean with no signs of bed bugs. Kind and helpful service from staff.

  • Annie Sep 2025 · via expedia
    5/5

    Nice area and mostly quiet. The mall is nearby with lots of dining around. Room was clean with no signs of bed bugs. Kind and helpful service from staff.

  • Anne Sep 2025 · via expedia
    5/5

    Like every Springhill suites I’ve stayed at, this one was wonderful. Clean, open design, excellent breakfast.

  • Anne Sep 2025 · via expedia
    5/5

    Like every Springhill suites I’ve stayed at, this one was wonderful. Clean, open design, excellent breakfast.

  • David Sep 2025 · via expedia
    5/5

    The facility has under gone a recent renovation. The lobby is still being finished but the staff continued to be very efficient. The property appeared to be safe and well cared for on the exterior and interior of the facility. I enjoyed the indoor pool and exercise room. Morning breakfast was a typical offering of motels but was very fresh and well protected from contamination. Rooms were clean, quiet, spacious and very comfortable. A wonderful two night stay.

  • David Sep 2025 · via expedia
    5/5

    The facility has under gone a recent renovation. The lobby is still being finished but the staff continued to be very efficient. The property appeared to be safe and well cared for on the exterior and interior of the facility. I enjoyed the indoor pool and exercise room. Morning breakfast was a typical offering of motels but was very fresh and well protected from contamination. Rooms were clean, quiet, spacious and very comfortable. A wonderful two night stay.

  • Latonia Sep 2025 · via expedia
    3/5

    Very clean. Newly renovated.

  • Latonia Sep 2025 · via expedia
    3/5

    Very clean. Newly renovated.

  • Judy Sep 2025 · via hotels.com
    5/5

    GM Phillip was very attentive.

  • Judy Sep 2025 · via hotels.com
    5/5

    GM Phillip was very attentive.

  • Valeria Aug 2025 · via expedia
    5/5

    Place was under construction but even still they had great staff and customer service. Rooms were clean and spacious. My family felt comfortable especially with traveling with a pet. Would definitely stay here again.

  • Valeria Aug 2025 · via expedia
    5/5

    Place was under construction but even still they had great staff and customer service. Rooms were clean and spacious. My family felt comfortable especially with traveling with a pet. Would definitely stay here again.

  • Leo Aug 2025 · via expedia
    4/5

    A good experience overall. However, the blackout curtain control went out twice and the phone in the room didn't work.

  • Leo Aug 2025 · via expedia
    4/5

    A good experience overall. However, the blackout curtain control went out twice and the phone in the room didn't work.

  • Bedford Aug 2025 · via expedia
    2/5

    The front desk issued a key to our room while we were in room. Someone opened our door. Luckily we had the security latch on. Front desk was not vey concerned. Hotel is being remodeled. Wish we knew. We have stayed once before but never again

  • Bedford Aug 2025 · via expedia
    2/5

    The front desk issued a key to our room while we were in room. Someone opened our door. Luckily we had the security latch on. Front desk was not vey concerned. Hotel is being remodeled. Wish we knew. We have stayed once before but never again

  • Samuel Jul 2025 · via expedia
    5/5

    Affordable. Multiple dining options within walking. King bed was comfortable. Will be back soon.

  • Samuel Jul 2025 · via expedia
    5/5

    Affordable. Multiple dining options within walking. King bed was comfortable. Will be back soon.

  • Sandra Jul 2025 · via expedia
    3/5

    The room was clean. And staff was friendly

  • Sandra Jul 2025 · via expedia
    3/5

    The room was clean. And staff was friendly

  • Tammy Jul 2025 · via expedia
    5/5

    Although undergoing renovations, this was very nice. The staff was very friendly and helpful.

  • Tammy Jul 2025 · via expedia
    5/5

    Although undergoing renovations, this was very nice. The staff was very friendly and helpful.

  • Natasha Jul 2025 · via expedia
    3/5

    The property is going through renovations so it was not a quiet stay. The entrance was a mess often with no one at the front generally. The main issue was multiple sightings of bugs, dirty flooring and showers within the rooms experienced.

  • Natasha Jul 2025 · via expedia
    3/5

    The property is going through renovations so it was not a quiet stay. The entrance was a mess often with no one at the front generally. The main issue was multiple sightings of bugs, dirty flooring and showers within the rooms experienced.

  • Garelyn Jul 2025 · via hotels.com
    4/5

    Stop on our way home to Louisiana from New York! Nice and comfortable.

  • Garelyn Jul 2025 · via hotels.com
    4/5

    Stop on our way home to Louisiana from New York! Nice and comfortable.

  • Tamara Jun 2025 · via expedia
    5/5

    Clean

  • Tamara Jun 2025 · via expedia
    5/5

    Clean

  • Kevin Jun 2025 · via expedia
    4/5

    Bed was comfy. Staff was very friendly!

  • Kevin Jun 2025 · via expedia
    4/5

    Bed was comfy. Staff was very friendly!

  • Leslie Jun 2025 · via expedia
    5/5

    This hotel is a great stop for families. It has the best indoor amenities and healthy breakfast options.

  • Leslie Jun 2025 · via expedia
    5/5

    This hotel is a great stop for families. It has the best indoor amenities and healthy breakfast options.

  • teresa Jun 2025 · via hotels.com
    5/5

    Very nice staff and great accommodations

  • teresa Jun 2025 · via hotels.com
    5/5

    Very nice staff and great accommodations

  • sophia May 2025 · via expedia
    5/5

    This location is under construction but still provided quality service. The suite was clean, plenty of room.

  • sophia May 2025 · via expedia
    5/5

    This location is under construction but still provided quality service. The suite was clean, plenty of room.

  • Kellie May 2025 · via expedia
    5/5

    Property was very clean and staff was very helpful and accommodating

  • Kellie May 2025 · via expedia
    5/5

    Property was very clean and staff was very helpful and accommodating

  • Michael May 2025 · via expedia
    1/5

    Property under renovations. Mattress very uncomfortable.

  • Michael May 2025 · via expedia
    1/5

    Property under renovations. Mattress very uncomfortable.

  • Sada May 2025 · via expedia
    5/5

    Really Nice!

  • Sada May 2025 · via expedia
    5/5

    Really Nice!

  • Sasha-gay May 2025 · via expedia
    5/5

    I wasn't warned about ongoing renovation that's happening

  • Sasha-gay May 2025 · via expedia
    5/5

    I wasn't warned about ongoing renovation that's happening

  • Edward May 2025 · via hotels.com
    2/5

    The lady that checked us in was rude, the breakfast sucked, there was hairs on our pillowcases, the beds are super out dated. However they are in the middle of remodeling. (Which we feel that should have been known to us at time of booking online)

  • Edward May 2025 · via hotels.com
    2/5

    The lady that checked us in was rude, the breakfast sucked, there was hairs on our pillowcases, the beds are super out dated. However they are in the middle of remodeling. (Which we feel that should have been known to us at time of booking online)

  • James May 2025 · via expedia
    3/5

    If I was aware of the constitution in the lobby I would not have booked this hotel.

  • James May 2025 · via expedia
    3/5

    If I was aware of the constitution in the lobby I would not have booked this hotel.

  • Kizzy Apr 2025 · via expedia
    5/5

    Smells wonderful

  • Kizzy Apr 2025 · via expedia
    5/5

    Smells wonderful

  • Christopher Apr 2025 · via expedia
    5/5

    Fantastic stay. Friendly staff.

  • Christopher Apr 2025 · via expedia
    5/5

    Fantastic stay. Friendly staff.

  • Jensen Apr 2025 · via expedia
    3/5

    Strong cigarette stink in our room.

  • Jensen Apr 2025 · via expedia
    3/5

    Strong cigarette stink in our room.

  • Lisa Apr 2025 · via hotels.com
    4/5

    The walls are thin so you will hear the guests above you and around you so be prepared for that. Good parking and close to the mall, restaurants and several shopping centers. Not a bad place to stay for the money.

  • Lisa Apr 2025 · via hotels.com
    4/5

    The walls are thin so you will hear the guests above you and around you so be prepared for that. Good parking and close to the mall, restaurants and several shopping centers. Not a bad place to stay for the money.

  • Angela Apr 2025 · via expedia
    5/5

    Nice staff… clean rooms

  • Angela Apr 2025 · via expedia
    5/5

    Nice staff… clean rooms

  • Debra Apr 2025 · via expedia
    4/5

    I loved it was very quiet. It was clean. The carpets needed cleaning. We had a problem with flying stink bugs calledthem) stink

  • Debra Apr 2025 · via expedia
    4/5

    I loved it was very quiet. It was clean. The carpets needed cleaning. We had a problem with flying stink bugs calledthem) stink

  • Sarah Apr 2025 · via expedia
    1/5

    The drain on the sink in the mini bar was clogged. Walking into the lobby has an overwhelming awful smell of strong perfume, cleaner, strong odor all the same time. It was an instant headache. Breakfast buffet was terrible too. Not happy.

  • Sarah Apr 2025 · via expedia
    1/5

    The drain on the sink in the mini bar was clogged. Walking into the lobby has an overwhelming awful smell of strong perfume, cleaner, strong odor all the same time. It was an instant headache. Breakfast buffet was terrible too. Not happy.

  • Lionel Apr 2025 · via expedia
    4/5

    The property was conveniently located to restaurants and shopping.

  • Lionel Apr 2025 · via expedia
    4/5

    The property was conveniently located to restaurants and shopping.

  • Tempess Mar 2025 · via hotels.com
    5/5

    Convenient to shopping, clean and friendly staff

  • Tempess Mar 2025 · via hotels.com
    5/5

    Convenient to shopping, clean and friendly staff

  • jose Mar 2025 · via expedia
    4/5

    I was only there for one night everything was great no complaints will return soon

  • jose Mar 2025 · via expedia
    4/5

    I was only there for one night everything was great no complaints will return soon

  • James Mar 2025 · via expedia
    5/5

    Good size room and comfortable bed.

  • James Mar 2025 · via expedia
    5/5

    Good size room and comfortable bed.

  • LIZA Mar 2025 · via expedia
    5/5

    Spacious and comfortable room. Very professional and courteous front desk staff.

  • LIZA Mar 2025 · via expedia
    5/5

    Spacious and comfortable room. Very professional and courteous front desk staff.

  • Angel Mar 2025 · via expedia
    5/5

    I really liked everything, i would like to comeback

  • Angel Mar 2025 · via expedia
    5/5

    I really liked everything, i would like to comeback

  • Laura Mar 2025 · via expedia
    5/5

    Front desk check In was very friendly and easy. Nice spacious room, bed comfortable, clean!

  • Laura Mar 2025 · via expedia
    5/5

    Front desk check In was very friendly and easy. Nice spacious room, bed comfortable, clean!

  • Kenneth Mar 2025 · via expedia
    5/5

    Disliked phone didn’t work & thin walls. Heard neighbors conversation through walls.

  • Kenneth Mar 2025 · via expedia
    5/5

    Disliked phone didn’t work & thin walls. Heard neighbors conversation through walls.

  • Miranda Feb 2025 · via expedia
    4/5

    Check-in was slow. I had to find someone after 5 minutes of waiting. Everything else was fine. Loved the hotel. will stay here every time I'm in W-S.

  • Miranda Feb 2025 · via expedia
    4/5

    Check-in was slow. I had to find someone after 5 minutes of waiting. Everything else was fine. Loved the hotel. will stay here every time I'm in W-S.

  • Tiffany Feb 2025 · via expedia
    5/5

    Felt safe and comfortable. Only thing i had to ask for more towels as our room slept 4 but only had towels for 3

  • Tiffany Feb 2025 · via expedia
    5/5

    Felt safe and comfortable. Only thing i had to ask for more towels as our room slept 4 but only had towels for 3

  • samet Feb 2025 · via expedia
    5/5

    all was perfect.

  • samet Feb 2025 · via expedia
    5/5

    all was perfect.

  • Dan Feb 2025 · via hotels.com
    5/5

    Hotel was excellent from check in to check out.

  • Dan Feb 2025 · via hotels.com
    5/5

    Hotel was excellent from check in to check out.

  • Frank Feb 2025 · via hotels.com
    3/5

    Overall, it was ok. Quiet, rooms were spacious. However, breakfast and amenities just not what I would expect from Marriott. I will not waste my money on Spring Hill Suites in the future. The breakfast was anemic and lacking. These criticisms aren’t specific for this location. We stayed in one in Chattanooga and, unfortunately, had very similar experience

  • Frank Feb 2025 · via hotels.com
    3/5

    Overall, it was ok. Quiet, rooms were spacious. However, breakfast and amenities just not what I would expect from Marriott. I will not waste my money on Spring Hill Suites in the future. The breakfast was anemic and lacking. These criticisms aren’t specific for this location. We stayed in one in Chattanooga and, unfortunately, had very similar experience

  • Julie Feb 2025 · via expedia
    3/5

    A bit run down

  • Julie Feb 2025 · via expedia
    3/5

    A bit run down

  • Nancee Feb 2025 · via expedia
    5/5

    The hotel and room are very clean. The beds and pillows were wonderful. We were not able to enjoy the continental breakfast because we had to leave by 5am. It would have been nice to grab a coffee on the way out but it was not prepared yet.

  • Nancee Feb 2025 · via expedia
    5/5

    The hotel and room are very clean. The beds and pillows were wonderful. We were not able to enjoy the continental breakfast because we had to leave by 5am. It would have been nice to grab a coffee on the way out but it was not prepared yet.

  • LaKisha Feb 2025 · via expedia
    5/5

    Very clean, very helpful and courteous staff, and very convenient to food and shopping. Will definitely stay again.

  • LaKisha Feb 2025 · via expedia
    5/5

    Very clean, very helpful and courteous staff, and very convenient to food and shopping. Will definitely stay again.

  • Ginger Feb 2025 · via expedia
    5/5

    Great staff

  • Ginger Feb 2025 · via expedia
    5/5

    Great staff

  • Gwen Feb 2025 · via expedia
    5/5

    This is where I like to stay when visiting Winston Salem. It's close to everything and the hospital when visiting a family friend.

  • Gwen Feb 2025 · via expedia
    5/5

    This is where I like to stay when visiting Winston Salem. It's close to everything and the hospital when visiting a family friend.

  • Amanda Feb 2025 · via hotels.com
    2/5

    Room was ok but there was no hot water in the morning or night so ended up having to deal with a cold shower.

  • Amanda Feb 2025 · via hotels.com
    2/5

    Room was ok but there was no hot water in the morning or night so ended up having to deal with a cold shower.

  • Michelle Jan 2025 · via hotels.com
    5/5

    It was great. Service was friendly and efficient. I will stay here again should I return to this area.

  • Michelle Jan 2025 · via hotels.com
    5/5

    It was great. Service was friendly and efficient. I will stay here again should I return to this area.

  • Kathleen Jan 2025 · via expedia
    5/5

    Had room on 4th floor that overlooked wooded area. No parking lot or lower roof view. Very quiet. Stayed in room 423.

  • Kathleen Jan 2025 · via expedia
    5/5

    Had room on 4th floor that overlooked wooded area. No parking lot or lower roof view. Very quiet. Stayed in room 423.

  • Verified Jan 2025 · via hotels.com
    5/5

    Such an amazing experience

  • Verified Jan 2025 · via hotels.com
    5/5

    Such an amazing experience

  • Malena Jan 2025 · via hotels.com
    5/5

    Stagf was very accommodating with our last minute request. Friendly and professional. Breakfast was top tier. The hotel and areas around were clean.

  • Malena Jan 2025 · via hotels.com
    5/5

    Stagf was very accommodating with our last minute request. Friendly and professional. Breakfast was top tier. The hotel and areas around were clean.

  • Michael Dec 2024 · via expedia
    5/5

    Very nice room, good wifi service, helpful staff, excellent breakfast.

  • Michael Dec 2024 · via expedia
    5/5

    Very nice room, good wifi service, helpful staff, excellent breakfast.

  • Robin Dec 2024 · via hotels.com
    5/5

    The hotel and our room was very clean and pet friendly. The staff were extremely courteous and helped us by putting us on the first floor since we had just adopted a puppy. We would definitely go back again and also recommend to others.

  • Bernhard Dec 2024 · via expedia
    5/5

    Nice staff.

  • Eliza Dec 2024 · via expedia
    5/5

    The manager was excellent. She was so kind and helpful. 10 stars!

  • Awilda Dec 2024 · via expedia
    5/5

    Everything Was Fine. Pretty, Safe, Very good.

  • Yamileth Dec 2024 · via hotels.com
    5/5

    Was a good experience starting with the room super clean and neat

  • Ramona Dec 2024 · via expedia
    4/5

    Great staff!

  • Aleck Nov 2024 · via expedia
    4/5

    N/A

  • toni Nov 2024 · via hotels.com
    3/5

    The place is old and dated.

  • Edward Oct 2024 · via expedia
    5/5

    Allowed pets with no hassle

  • TaNeka Oct 2024 · via expedia
    5/5

    Wonderful place and service

  • Jennifer Oct 2024 · via expedia
    4/5

    Front Desk employee who worked 3 til 11pm on saunday oct. 13th went above and beyond witch customer service and accommodations.

  • Samuel Oct 2024 · via expedia
    5/5

    Was a very efficient staff which met the needs we had.

  • Stephfan Oct 2024 · via expedia
    5/5

    The indoor pool water was too cold but the breakfast and room was clean

  • Elizabeth Oct 2024 · via expedia
    5/5

    The staff was very responsive to all our requests there was a minor problem with a sink draining and it was fixed promptly. Everyone was very friendly and welcoming.

  • Renee Sep 2024 · via hotels.com
    4/5

    The hotel lobby is very clean and smells wonderful. The staff was very nice and when I had an issue with a light it was fixed immediately. The room smelled musty and the air conditioning made it smell even worse. There was some mold-like stuff in the corners of the shower. The breakfast was more than enough for anyone and the area was kept super clean. A lot of choices from fruit to yogurt to cereal, oatmeal, eggs, sausage, breakfast sandwiches, waffles. Would I stay again? Maybe.

  • Evelyn Sep 2024 · via hotels.com
    4/5

    Room was very nice. We unfortunately had a child running around above our room, constantly. Called the front desk and it seemed to take a long time to stop, if in fact it did, as we had to go out.

  • Elizabeth Aug 2024 · via expedia
    4/5

    Everything was very nice. The only thing - the refrigerator wasn't very cold.

  • Verified Aug 2024 · via hotels.com
    2/5

    Room # 117: Lights did not work, large red stain on carpet, worn through furniture. Ground floor did not feel safe as there was a screw in the window track that was not fastened all the way. When requested alternative room on higher floor for safety front desk staff said “no,” that the cleaning staff was really slow, and we would have at least a two hour wait.

  • Charlotte Aug 2024 · via hotels.com
    5/5

    We came for one night. The room was clean and the staff was very helpful.

  • Troy Aug 2024 · via expedia
    4/5

    Very clean

  • Hans Aug 2024 · via expedia
    5/5

    Enjoyed my stay

  • Verified Aug 2024 · via hotels.com
    4/5

    It was a very nice and clean place our families only complaint would be that the pool was smaller than expected for a Marriott and there was a no hot tub but great place!

  • Maria Aug 2024 · via expedia
    5/5

    Breakfast area was small and crowded

  • Truth Jul 2024 · via expedia
    2/5

    I always request high floor so I do not have to deal with a lot of noise. Well, I was unable to stay on a high floor during my stay because my I arrived in my room (initially on the 3rd floor), I could tell the bedding had not been changed on one of the beds. I definitely was not going to have myself nor my child sleep on USED bedding. Vanessa, at the front tried to accommodate me by then sending me to a room on the first floor (which had an awful..funny smell) and the second floor. This room was better and the bedding and towels were clean. I really appreciate SpringHill having quiet hours from 10-6. Unfortunately, at 6:03, I fist stomping. How and why someone is continuously walking in a room for over an hour and a half IDK. I tried to rest especially since I had to work that afternoon but it was not happening. I know hotel staff can’t control the noise level however, this is exactly why I request rooms on the high floor. Maybe I would’ve been able to get some rest. I ended up checking out before 8:00, not being able to enjoy my full time and I don’t appreciate that AT ALL.

  • Michael Jul 2024 · via expedia
    5/5

    Enjoyed our stay.

  • STEVE Jul 2024 · via expedia
    5/5

    Great condition

  • Robert Jul 2024 · via expedia
    5/5

    No issues with our stay, would stay here again.

  • Nilsa Jul 2024 · via expedia
    5/5

    Close to everything, easy check in and check out. Room was very spacious and clean.

  • Jenee Jul 2024 · via expedia
    4/5

    Great staff very clean great value bed lumpy and very uncomfortable

  • Allyson Jul 2024 · via expedia
    4/5

    It was very nice and the area was quiet.

  • Martha Jul 2024 · via hotels.com
    5/5

    Check-in was quick and easy. They were very polite, and rooms were very clean and comfy.

  • Mami Jul 2024 · via expedia
    4/5

    room was super clean. It was disappointing to know that the hotel that I expect to be great was not.

  • Eugene Jul 2024 · via expedia
    5/5

    Great place, would stay again for sure

  • Andres Jun 2024 · via expedia
    4/5

    This is a good place to stay if you are in and out in a few days. The area does have many shopping and restaurant options. It is one of the places I like to stay at when traveling for work

  • Daniel Jun 2024 · via expedia
    4/5

    Lovely area, shopping easy access to highway

  • Angelique Jun 2024 · via expedia
    5/5

    The facility was neat and tidy. The rooms were spacious and clean. There was a relatively large free breakfast as well, which remained well stocked. I will absolutely be booking here again!

  • Joshua Jun 2024 · via expedia
    5/5

    -

  • Dotti Jun 2024 · via hotels.com
    5/5

    Room was great. Very clean and spacious.

Frequently asked questions about Springhill Suites by Marriott Winston-Salem Hanes Mall

Does Springhill Suites by Marriott Winston-Salem Hanes Mall have free Wi-Fi?
Yes, Springhill Suites by Marriott Winston-Salem Hanes Mall offers free Wi-Fi for all guests. Free wired internet is also available in select rooms.
Does Springhill Suites by Marriott Winston-Salem Hanes Mall offer parking?
Yes, Springhill Suites by Marriott Winston-Salem Hanes Mall offers free parking on-site.
Does Springhill Suites by Marriott Winston-Salem Hanes Mall have meeting spaces, conference centers, or conference rooms?
Yes. Springhill Suites by Marriott Winston-Salem Hanes Mall offers meeting spaces for business and group use.
Does Springhill Suites by Marriott Winston-Salem Hanes Mall have a fitness center?
Yes, Springhill Suites by Marriott Winston-Salem Hanes Mall features an on-site fitness center for guests. Additional wellness amenities include spa, sauna, pool.
Where is Springhill Suites by Marriott Winston-Salem Hanes Mall located, and how walkable is the area?
Springhill Suites by Marriott Winston-Salem Hanes Mall is located at 1015 Marriott Crossing Way, Winston-Salem, NC 27103. With a Walk Score of 36, the area is rated Car-Dependent. A car or rideshare is recommended for most trips in this area.

House rules

Check in 3:00 PM
Check out 12:00 PM
Cancellation Not available
Children Not available