Hampton Inn & Suites Winston-Salem/University Area, NC

Exceptional

The room was good but it seemed like the hotel needed a little overall updating. Makayla, at the front desk, was fantastic! Very professional and kind, and helpful.

Breakfast was generous and varied.

Stayed here overnight on our way to the beach. It was the perfect overnight stop. Front desk was very friendly, the hotel was clean, and the pool was a nice bonus! This location is in a convenient spot as well. Close to stores, gas stations, and restaurants.

Was clean and comfortable. Would be nice to have pet fees added in with original booking

Tanya at the front desk was absolutely wonderful! The only small issue is that the woman working in the breakfast area was rude. Everything else was amazing.

Great experience!!

Exceptional

Very good stay on business trip

Clean and nice staff

Great location. Very friendly staff. Clean rooms and the breakfast was great N/A

Great location. Very friendly staff. Clean rooms and the breakfast was great N/A

We arrived late in the evening on Saturday and the front entrance was locked and no one was behind the front desk to let us in. We had to wait more than 10 minutes for someone to let us in. In our bathroom, the tub drain was clogged so the bathtub kept filling with water when we showered. When we reported it to the front desk, they said they didn’t have any maintenance people available to look into it until Monday. They did give us a plunger but we had to plunge it after each person showered to get the water to drain. The person behind the desk said she would try to get me some extra Hilton points for my trouble, but that hasn’t happed. Overall it could have been a far better experience.

The hotel and grounds were well maintained.

The staff was wonderful very friendly. The breakfast were wonderful. Also sausage biscuits and gravy. What can you say?

Good

I stayed there two nights with my husband and two adult children and a dog for my daughter’s graduation. As four of us need to stay in one room with a dog, I worried if it would be too crowded but the room was spacious and clean. The staff were so nice and friendly. We enjoyed a lot and strongly recommend anyone who wants to stay near Wake Forest University!

Nicest people working at this hotel!

Overall excellent service!

Na

Every thing was good

Excellent!

Breakfast was not I used

Staff Breakfast was not I used

Close to food and stores.

My mother transition(April 24 ,2026and I had to return home. When I contacted Booking .Com because I didn't remember my PIN number there was nothing they could do for me. I repeated told them that I had my confirmation number 6285307449.

Room was a bit beat up and the door was louder than usual when closing and didn’t latch. No decaf coffee ( that’s a really nice feature of Hampton inn I count on) and I asked for it. But it required making it and after 45 minutes it still wasn’t made.

Rooms are very nice. Could use a couple of towel racks and soap dish at the sink. Some Hampton Inns have these.

Everything was nice

Front office staff was great! Asked a maid for extra towels on our first day and never received room service after that. The only other time we saw a maid was at 9:30 AM when she knocked on our door and told us it was time to checkout. Check-out time was supposed to be at 10! Breakfast was mid. Only one juice worked and the hot foot stayed empty both days. We were in a king suite and the air conditioner doesn’t reach the side of the room that has a bed so it was hot!

Clean and convenient.

Nothing

Good Nothing

The stay was very nice, but multiple times the staff seemed to be complaining about being short staffed. Also our air conditioning unit never got below 78, we did report this to the front desk.

The breakfast was great. The people was very professional and nice. The place was so clean. I will always go there when I come to Winston Salem, North Carolina. For me, everything was great

The QR code on the tv table pulls up a page that says Netflix & showtime are available but they are not & the tv is not a smart tv so there was no way for us to watch a movie

It was pretty clean & beds were comfortable The QR code on the tv table pulls up a page that says Netflix & showtime are available but they are not & the tv is not a smart tv so there was no way for us to watch a movie

The breakfast was great. The people was very professional and nice. The place was so clean. I will always go there when I come to Winston Salem, North Carolina. For me, everything was great

Superb

Okay

Clean and quiet My receipt says $149.00 and my debit card was charged $171.90. Don't know why.

Clean and quiet My receipt says $149.00 and my debit card was charged $171.90. Don't know why.

Room was spacious, super clean, very well decorated and beds were comfortable

Clean rooms friendly staff

The location. The breakfast and staff were very good. The coffee station was the best. Love the cookies at check-in. The air conditioner was a bit noisy. Parking was tight. We got the last space.

The location. The breakfast and staff were very good. The coffee station was the best. Love the cookies at check-in. The air conditioner was a bit noisy. Parking was tight. We got the last space.

The room was ok for our very short stay. The blind was stuck down, but there was another building next to it, so the view was a brick wall.

I had absolutely no problems with the location, but the breakfast was horrible and please stop serving turkey sausage and if you’re going to offer a pork alternative for those who do not like to eat turkey sausage, or poultry at all for that matter. There was mold and mildew in my bathroom all over the shower. The chair by the desk in the room was covered in stains and disgusting. It had not been dusted or cleaned behind the furniture in a very long time. I ended up with a sinus infection after sleeping there the staff like to park their vehicles right in front of the doors on multiple occasions and it would appear. They were running a daycare center there during the day not what I would expect from a Hilton/Hampton at all. Read above

Hamilton Inn was good My mother transition(April 24 ,2026and I had to return home. When I contacted Booking .Com because I didn't remember my PIN number there was nothing they could do for me. I repeated told them that I had my confirmation number 6285307449.

I had absolutely no problems with the location, but the breakfast was horrible and please stop serving turkey sausage and if you’re going to offer a pork alternative for those who do not like to eat turkey sausage, or poultry at all for that matter. There was mold and mildew in my bathroom all over the shower. The chair by the desk in the room was covered in stains and disgusting. It had not been dusted or cleaned behind the furniture in a very long time. I ended up with a sinus infection after sleeping there the staff like to park their vehicles right in front of the doors on multiple occasions and it would appear. They were running a daycare center there during the day not what I would expect from a Hilton/Hampton at all. Read above

Good breakfast and parking. Staff were pleasant.

The one problem we imconter was that my daughter and family had to wait for their room almost an hour after the checking time! Hotherwise, the room are spacious and clean.

Very good

Good

Not sure

We have stayed here twice now and have no complaints! Close to food, shopping, gas and their breakfast was delicious! Price-wise it is a little on the high side but it is a Hilton hotel!

Very good

Exceptional

Our room was perfect. The only issue we had was with the shower door. I’m surprised Hampton hasn’t replaced it.

The staff was friendly and attentive. The breakfast buffet was delicious- - so many fresh choices.

Clean, comfortable room, and friendly staff. Stayed due to fumes associated with refinishing the hardwood floors at our nearby home. Thought the price was somewhat high for the room, but overall pleased with the facility. As mentioned above, I felt the price was a bit high for this room. A rate of 10-15% less would have felt more reasonable to me. Still, not a bad value for a short notice stay. Would stay here again if the need arose.

My room was booked around 10am on 2/09/26 and when I arrived at 9pm that evening the room was occupied.

My room was booked around 10am on 2/09/26 and when I arrived at 9pm that evening the room was occupied.

Staff, amenities

Staff, amenities

The staff was ok. The hotel appears old and is not clean. The beddings were not comfortable. You could hear the people in the next room using the bathroom as if they were in your room. They allowed a group of people to stand out front making noise until 2am. We had a very important meeting the next day and we were completely sleep deprived.

The room was immaculate and the staff was very friendly.

The room was immaculate and the staff was very friendly.

Everything at this location is great. There not anything that we didn’t like.

Very clean Everything was great

The staff was wonderful. I love the fact that you have coffee all night in the lobby. I came in from an ice storm from work.

The staff was wonderful. I love the fact that you have coffee all night in the lobby. I came in from an ice storm from work.

Extremely clean rooms, staff accommodating and friendly.

Extremely clean rooms, staff accommodating and friendly.

Everything was exceptional.

Everything was exceptional.

We had an overall great experience! NA

Good just had to wait on items and long lined Food restock faster

A great stay

A great stay

The employees were phenomenal. The room was clean, but it reeked of cigarette smoke. The room reeked of cigarette smoke.

I didn't mind the overall breakfast menu, but Hampton Inn needs to do something about those chicken sausages. I'm a sausage lover, but those are NOT great. The potatoes were an interesting texture as well. Frozen, I'm assuming, and not cooked well. Would definitely stay again.

I didn't mind the overall breakfast menu, but Hampton Inn needs to do something about those chicken sausages. I'm a sausage lover, but those are NOT great. The potatoes were an interesting texture as well. Frozen, I'm assuming, and not cooked well. Would definitely stay again.

Clean, but very noisy all night, people yelling outside the building, people gunning car engines, etc.

Clean, but very noisy all night, people yelling outside the building, people gunning car engines, etc.

Great

Great

The lady who worked the front desk was Amazing!

I can't think of anything.

Up to date. Great breakfast even on Christmas morning

I stayed at Hampton Inns all the time. This one is up to expectation: clean room, friendly staff, convenient location. Will definitely stay here again.

I stayed at Hampton Inns all the time. This one is up to expectation: clean room, friendly staff, convenient location. Will definitely stay here again.

Staff

Staff

Checkin was flawless and staff were very courteous! Room was as expected and spotless!

Checkin was flawless and staff were very courteous! Room was as expected and spotless!

An excellent stay. Easy to find, welcoming accommodating staff, very quiet. many restaurants nearly

An excellent stay. Easy to find, welcoming accommodating staff, very quiet. many restaurants nearly

Breakfast was good, service was great, property is clean, bed was comfortable.

Breakfast was good, service was great, property is clean, bed was comfortable.

Very friendly staff. Nice location and amenities.

Very friendly staff. Nice location and amenities.

the staff was friendly the facility was "tired" look like they tried to update it , but missed the mark-- our king size mattress was on the bed frame when it was clearly suppose to have a box spring on it-- we left a day early

Staff was friendly and courteous, amenities were nice. Location was good, close to many stores and restaurants. Only issue was my door would stick, you had to make sure you pulled or pushed it completely to close. Overall great stay!

Staff was friendly and courteous, amenities were nice. Location was good, close to many stores and restaurants. Only issue was my door would stick, you had to make sure you pulled or pushed it completely to close. Overall great stay!

the receptionist was nice tired — even though they tried a refresh— the mattress was on the frame without a box spring — like sleeping on the floor

Jennifer was very hospitable & professional as she greet & checked us in and followed up to make all was ok with the room if there was anything we needed, very nice touch. Room was clean & met expectations. Thank you.

Jennifer was very hospitable & professional as she greet & checked us in and followed up to make all was ok with the room if there was anything we needed, very nice touch. Room was clean & met expectations. Thank you.

All good. Friendly staff, clean rooms and the breakfast was good to have on Thanksgiving.

All good. Friendly staff, clean rooms and the breakfast was good to have on Thanksgiving.

Neither the shower or the sink

The parking lot was clean and well lit. The employees were friendly and helpful. The beds were comfortable and everything in the room was very clean. I would definitely stay here again!

The parking lot was clean and well lit. The employees were friendly and helpful. The beds were comfortable and everything in the room was very clean. I would definitely stay here again!

No hot water in the shower! It was tepid at best:(

No hot water in the shower! It was tepid at best:(

I had a great stay at this property. The room was spotless and the location could not have been more perfect, just minutes from the city center with plenty of shopping and dining options nearby. The staff was truly wonderful and went above and beyond, even helping me secure a designated parking spot during a busy sports tournament weekend when parking was extremely challenging. Breakfast was solid and a nice way to start the day. Despite the packed weekend, the overall experience was smooth and enjoyable. I would absolutely stay here again.

I had a great stay at this property. The room was spotless and the location could not have been more perfect, just minutes from the city center with plenty of shopping and dining options nearby. The staff was truly wonderful and went above and beyond, even helping me secure a designated parking spot during a busy sports tournament weekend when parking was extremely challenging. Breakfast was solid and a nice way to start the day. Despite the packed weekend, the overall experience was smooth and enjoyable. I would absolutely stay here again.

Everything was great. Quiet ni

Everything was great. Quiet ni

one of the lamps in my room did not work

one of the lamps in my room did not work

This place was beautiful! Very nice and clean! Friendly service! Would stay there again if I’m in the area!

This place was beautiful! Very nice and clean! Friendly service! Would stay there again if I’m in the area!

Room very clean. Bed was very comfortable. Staff very helpful and courteous. Best hotel room allowing pets I’ve stayed in - they are usually smelly, have the worst beds and flooring is in need of repair. Not here - everything was top notch! This is my new go to place when I’m in town!

Room very clean. Bed was very comfortable. Staff very helpful and courteous. Best hotel room allowing pets I’ve stayed in - they are usually smelly, have the worst beds and flooring is in need of repair. Not here - everything was top notch! This is my new go to place when I’m in town!

The staff stood out along with cleaning of the room. Really pleased.

The staff stood out along with cleaning of the room. Really pleased.

Great experience

Great experience

Overall, our stay was pleasant and the front office staff, maintenance, and restaurant staff were great. However, while attempting to open the closet, the entire door fell on my five-year-old grand child! She was able to hold up the door for a second while I rushed to grab it. But she could have been seriously injured. We let the staff know but have not heard a word back from management, even after calling to follow up.

Overall, our stay was pleasant and the front office staff, maintenance, and restaurant staff were great. However, while attempting to open the closet, the entire door fell on my five-year-old grand child! She was able to hold up the door for a second while I rushed to grab it. But she could have been seriously injured. We let the staff know but have not heard a word back from management, even after calling to follow up.

We had a lovely stay. The facility was clean and peaceful. I didn't eat breakfast but it smelled good. Beds were comfortable and the location is perfect for shopping. The only complaint would be that the refrigerator didn't get cold enough. Other than that, excellent.

We had a lovely stay. The facility was clean and peaceful. I didn't eat breakfast but it smelled good. Beds were comfortable and the location is perfect for shopping. The only complaint would be that the refrigerator didn't get cold enough. Other than that, excellent.

Very clean but in desperate need of updating hallway carpet. It would be a walking hazard for anyone with an impairment

Very clean but in desperate need of updating hallway carpet. It would be a walking hazard for anyone with an impairment

Great place only one problem when you have a room on the 4th floor it takes 10 minutes to get warm not hot water

Great place only one problem when you have a room on the 4th floor it takes 10 minutes to get warm not hot water

Excellent service

Excellent service

It was smooth

It was smooth

This was a great stay

This was a great stay

Overall good experience. The breakfast was average. Staff was very helpful and had an awesome recommendation for dinner.

Overall good experience. The breakfast was average. Staff was very helpful and had an awesome recommendation for dinner.

No problems. Comfortable bed (firm but comfy). Nice touch to have a movable night light in the bathroom. Good wi-fi service.

No problems. Comfortable bed (firm but comfy). Nice touch to have a movable night light in the bathroom. Good wi-fi service.

No hot water. Did not adjust the bill

No hot water. Did not adjust the bill

First off the carpet on the way to the room was bulging up so try not to trip. The shower either was cold or took 10-15 minutes to get hot. The breakfast looked like leftovers. The area around has some of the worst possible restaurants.

First off the carpet on the way to the room was bulging up so try not to trip. The shower either was cold or took 10-15 minutes to get hot. The breakfast looked like leftovers. The area around has some of the worst possible restaurants.

Clean room, no hot water and no offer to fix the problem

Clean room, no hot water and no offer to fix the problem

We haven't been there yet.

We haven't been there yet.

I LOVED everything about my stay at Hampton Inn.

I LOVED everything about my stay at Hampton Inn.

We had a wonderful stay. The breakfast was really nice and the hotel is within walking distance of several restaurants.

We had a wonderful stay. The breakfast was really nice and the hotel is within walking distance of several restaurants.

A shower wand would of been a great added item in the bathtub. At checkin clerk was attempting to charge the 25.00 security deposit twice as on her end didnt show it as going thru on my end it did & I pulled up our bank acct to prove it had went thru. Needs charging station at bedside tables as no way to charge phones or watches. Overall need more outlets!

A shower wand would of been a great added item in the bathtub. At checkin clerk was attempting to charge the 25.00 security deposit twice as on her end didnt show it as going thru on my end it did & I pulled up our bank acct to prove it had went thru. Needs charging station at bedside tables as no way to charge phones or watches. Overall need more outlets!

Loved the room and how it was set up. Professional, helpful staff. The bed could have been a little harder.

Loved the room and how it was set up. Professional, helpful staff. The bed could have been a little harder.

All was as good as expected

All was as good as expected

Enjoyed the Hotel.

Enjoyed the Hotel.

Clean, spacious room. Decent breakfast. Quick WiFi. Convenient area for Winston-Salem.

Clean, spacious room. Decent breakfast. Quick WiFi. Convenient area for Winston-Salem.

Great stay, best value for money!

Great stay, best value for money!

Service from the service desk with excellent was very clean. Food was good. Location was excellent close to shopping easy to get to the university very comfortable.

Service from the service desk with excellent was very clean. Food was good. Location was excellent close to shopping easy to get to the university very comfortable.

Comfortable stay with good breakfast options. Some carpet areas need cleaning -especially hallways - and one chair in our room was broken, the back was broken off. Also, the floor of the breakfast area was sticky. Bathroom in our hotel room was clean and in good working order. Great restaurants in walking distance.

Comfortable stay with good breakfast options. Some carpet areas need cleaning -especially hallways - and one chair in our room was broken, the back was broken off. Also, the floor of the breakfast area was sticky. Bathroom in our hotel room was clean and in good working order. Great restaurants in walking distance.

Everything was clean. Breakfast food & eating clean & food was good. Bed were very comfortable.

Everything was clean. Breakfast food & eating clean & food was good. Bed were very comfortable.

Front desk receptionist was excellent but the property had computer server issues so we couldn’t get a room key which was very inconvenient for leaving and returning to our room

Front desk receptionist was excellent but the property had computer server issues so we couldn’t get a room key which was very inconvenient for leaving and returning to our room

The hotel was ok needs an update. The amount of panhandling outside hotel was disturbing.

The hotel was ok needs an update. The amount of panhandling outside hotel was disturbing.

Jackie, at the front desk, was amazing! So kind and courteous! She was so helpful with my reservation. I appreciate her kindness so much!

Jackie, at the front desk, was amazing! So kind and courteous! She was so helpful with my reservation. I appreciate her kindness so much!

My sister showed up and was told that she could not check in after midnight and was turned away.

My sister showed up and was told that she could not check in after midnight and was turned away.

Convenient, clean, comfortable beds, friendly staff, good breakfast.

Convenient, clean, comfortable beds, friendly staff, good breakfast.

It was in the middle of every thing

It was in the middle of every thing

Flooring needs updating many uneven floors that are dangerous I almost fell several times.

Flooring needs updating many uneven floors that are dangerous I almost fell several times.

Nice hotel with friendly staff in a super convenient location full of dining and shopping options. It’s exactly what you’d expect from a Hampton Inn, which is a perfectly predictable “very good” across the board.

Nice hotel with friendly staff in a super convenient location full of dining and shopping options. It’s exactly what you’d expect from a Hampton Inn, which is a perfectly predictable “very good” across the board.

Great value !! Highly recommend

Great value !! Highly recommend

Very pleasant. Staff was super nice

Very pleasant. Staff was super nice

The staff was friendly and property was clean but exterior security seemed to be a problem.

The staff was friendly and property was clean but exterior security seemed to be a problem.

Front desk was great

Front desk was great

Quite while with many shopping and restaurants close to the hotel.

Quite while with many shopping and restaurants close to the hotel.

Front door to our suite was broken. Hinges in frame were damaged. Had to have someone come tighten the hinges up so we can get in multiple devices electric in the room like USB chargers did not work. The phone to contact the front desk did not work. Had to ask him to come replace the showerhead because it was so badly plugged up with calcium. It wouldn’t work. Contacted the front desk to reset the circuit breaker for one of the electrical devices. It was never done. So what was good about this?

Front door to our suite was broken. Hinges in frame were damaged. Had to have someone come tighten the hinges up so we can get in multiple devices electric in the room like USB chargers did not work. The phone to contact the front desk did not work. Had to ask him to come replace the showerhead because it was so badly plugged up with calcium. It wouldn’t work. Contacted the front desk to reset the circuit breaker for one of the electrical devices. It was never done. So what was good about this?

I liked the fitness center which I used around 7am, free breakfast was great. My family liked the bed and pillows but I didn’t care for the pillows. I like a flatter pillow. Overall I was very happy. I have stayed at this Hampton Inn at least four prior times.

I liked the fitness center which I used around 7am, free breakfast was great. My family liked the bed and pillows but I didn’t care for the pillows. I like a flatter pillow. Overall I was very happy. I have stayed at this Hampton Inn at least four prior times.

Polite and courteous staff. Everything we needed was there. Quiet and enjoyable

Polite and courteous staff. Everything we needed was there. Quiet and enjoyable

I canceled my reservation and was told that I would not be charged.

I canceled my reservation and was told that I would not be charged.

The staff was friendly and polite. Breakfast was good. Location was great.

The staff was friendly and polite. Breakfast was good. Location was great.

The bathroom had not been cleaned prior to check-in. The staff continued to allow other hotel guess to run around in the hallways banging on doors and throwing ice at other patrons, even after being notified several times. There was no quiet time hours, allowing multiple other guess to run the hallways until after 3am

The bathroom had not been cleaned prior to check-in. The staff continued to allow other hotel guess to run around in the hallways banging on doors and throwing ice at other patrons, even after being notified several times. There was no quiet time hours, allowing multiple other guess to run the hallways until after 3am

I really enjoyed my stay here. Jennifer, at the front desk, was fantastic and really attentive! I highly recommend this location if you need to stay somewhere safe and convenient.

I really enjoyed my stay here. Jennifer, at the front desk, was fantastic and really attentive! I highly recommend this location if you need to stay somewhere safe and convenient.

Good place

Good place

Clean room. Friendly staff.

Clean room. Friendly staff.

The hotel stay was great. The staff was very friendly and the rooms were very clean

The hotel stay was great. The staff was very friendly and the rooms were very clean

My husband and I always stay at Hampton and this has been our lease favorite. At check-in they told us breakfast wasn’t till 6:30 so we planned according to that. Find out next morning it was actually 6 which we are early risers so would have been to no. Breakfast was just ok, but coffee was nasty. We booked this hotel on the way to beach and booked it for the pool for our two year old. The water was very cold and had worms all through it so we didn’t use it. Room was just ok. It was clean but it was a bit dirty under the bed. I only noticed because my daughter had thrown a toy under and I bent down to get it. Bathroom was clean and shower was good. I thought the bed and pillows were very uncomfortable but my husband said he slept well. So that’s all about preference. The fridge smelled when I opened it but we just needed to put cans from our cooler in there so didn’t bother me. Location was very convenient.

My husband and I always stay at Hampton and this has been our lease favorite. At check-in they told us breakfast wasn’t till 6:30 so we planned according to that. Find out next morning it was actually 6 which we are early risers so would have been to no. Breakfast was just ok, but coffee was nasty. We booked this hotel on the way to beach and booked it for the pool for our two year old. The water was very cold and had worms all through it so we didn’t use it. Room was just ok. It was clean but it was a bit dirty under the bed. I only noticed because my daughter had thrown a toy under and I bent down to get it. Bathroom was clean and shower was good. I thought the bed and pillows were very uncomfortable but my husband said he slept well. So that’s all about preference. The fridge smelled when I opened it but we just needed to put cans from our cooler in there so didn’t bother me. Location was very convenient.

The bed was very comfortable

The bed was very comfortable

Was very nice, clean, parking lot security, breakfast was great. Only problem was when young punks were running around between 9 to 11 pm banging on the doors and running off to another floor. Tried to call front office many times no answer?

Was very nice, clean, parking lot security, breakfast was great. Only problem was when young punks were running around between 9 to 11 pm banging on the doors and running off to another floor. Tried to call front office many times no answer?

Large room, pleasant staff.

Everything else was nice iv stayed in many hiltons this one must have just been a one off experience

Clean rooms and Staff are friendly and accommodating and there are lots of food options close by.

Everyone were very friendly and helpful throughout our stay.

My stay was amazing & the staff were awesome. There was a problem with the keys not cutting but the front desk team did everything to resolve the issue. Also they were able to get my aunts a room close to my parents & I. My only issue was my door not shutting all the way, but other than that, my stay was amazing & I'd definitely stay there again!!!

The smell in my room was almost like a strong old school stetson type cologne. It was really strong for about 3 hours until the air cycled with the AC

We loved all the amenities. We used the pool and the gym! Great free breakfast. The hotel staff was very accommodating. The rooms were very clean and spacious. Thanks for a great weekend!

Didn't like that the doors slam very loud and could hearvother guest using the bathroom. 👎 I wasnt asked upon check-in if I would like to be a rewards customer, but I was asked at checkout. Not offered water because I wasn't a rewards customer until checkout.

Great property and location!

Check in was easy with friendly staff

Overall, the property was nice. They do need to upgrade the hallway carpets as a number of us kept tripping on the carpet wrinkles. Also, who decided that small, square pillows were good for sleeping? Please get some standard pillows on your beds! Thanks

Clean and convenient

I enjoy my staying at this hotel no complaints at all.

It was very comfortable.

Beds were small and low to the ground.

Breakfast wasn't too great but that wouldn't prevent us from returning.

When we arrived after putting deposit on our room over a month ago , they told us that it had been overbooked and that didn’t have a room. I want a fair discount for the inconvenience and terrible customer service of the hampton

Fair hotel in a decent area with many restaurants around. Nice breakfast.

Coool

The room was nice and the breakfast was great. The service was also great. The pool was cold and dirty, and the carpet in the hallway had bumps in it. Otherwise it was a great stay.

Great stay! Near tons of restaurants, great breakfast, quiet.

Entire stay was great! No complaints. Great staff!

Very clean. Our room smelled very clean and fresh.

Everyone was amazing and the hotel room was great!

The hotel was poorly maintained and the room did not feel clean or up to date. The bathroom had visible mildew and floors were not clean from previous guest. Sheets had stains. Chair upholstery was stained. There was noise throughout the night. The breakfast was acceptable. Service was okay, but not overly hospitable or welcoming. Would not recommend.

When we checked in we were told no water after 8:00 am in the morning!

Clean room great service

I had a good stay

was in town for business. Everything was clean and the staff was super friendly. I will stay there again for sure.

Good location, close to highway as shopping!

Great and clean hotel to stay at

All staff were very friendly and helpful. Breakfast was hot and great options. Coffee and hot water was available all day in the lobby. Resturants were very close and a small mall was across the street. We enjoyed everything and would stay here again.

Very clean and nice front desk staff

All the staff here are so extremely pleasant. Everyone seemed as if they had always known us. It was a great experience!

Watched the KC Chiefs game in the lobby. Desk clerk very helpful and kept an eye out for me when I walked across the parking lot to Zaxby's during halftime.

No hot water. Coat hangers falling off the wall. Vintage TV. Had to wait 45 minutes at check in (even though prepaid) because the front desk had internet problems. Electronic keys didn't work (two trips to front desk). Never again!!

Cons: NO HOT WATER!!! We were switched to another room and the water was still not hot. It was barely lukewarm. Moreso cool. We couldnt take a shower!!! Other guests complained about the water too. The room had HEAVY visible dust on the lamp switches, lamp base, tv stand. The phone to call the front desk was NASTY and it didnt work so I had to go downstairs. If there was no hot water that was definitely a sanitation issue.

Everything was good with my hotel stay

Friendly staff, super-clean room, & free breakfast was great! Will stay again.

Clean nice hotel

I came down to Winston Salem for a couple of days to escape the Virginia icy and snowy weather

Great experiences, clean, and great customer service

My compliant was that on the first morning of showering the water was ice cold, finally after a few minutes it became warm, then cold after 3 minutes. The breakast could have been much better. There was no cheese for the eggs and no alternative to pork sausages.

Would have been better if I had hot water in my room

Actually it started off very bad. We had to change both rooms. Our room had never been clean and the other we had No Hot water. The phone did not work and the towels had not been replaced. Also there was dog cocky outside in the front that my husband stepped in. However I think his name was Bryant saved the day by upgrading our room and profusely apologizing and being kind helped. However those were things that should never happen. We have stayed there before with no problems.

I enjoyed the hot breakfast. The rooms are spacious and in nice condition.

Only thing that I didn't like was the pool was not open.

Great stay for the holidays. Staff was extremely friendly and welcoming.

I booked this property by mistake, but it is a great place. I thought I was booking on Hanes Mall. Nevertheless, this is a great hotel. It seemed new although it’s been around for a while. The hotel is really nice. The staff was very friendly. I would definitely recommend it.

Clean, friendly staff.

The hot water took 20 minutes to get to our room. We thought there wasn’t any left. We didn’t realize it was just taking a while so we gave our toddler a sponge bath by warming some water in the microwave.

Room was booked because kids wanted an pool, the indoor pool was closed and kids very unhappy , after taking hours to shop for swim wear paying over $100 including eye care, very disappointing

Off University Parkway in Winston-Salem, quite convenient to shops and easy to get to downtown Winston-Salem. Very clean, very comfortable beds, very quiet, updated finishes and furnishings.

Great ambiance and decor!

Very clean safe and perfectly located with lots of shops and restaurants nearby. The lady in charge of the breakfast buffet was amazing even when there was no hot food due to an oven malfunction she made sure we had everything we needed to start our day with breakfast!

The staff was very helpful and courteous.

Comfy room, pleasant staff, nice, dog-friendly stay.