Extended Stay America Select Suites - Wilmington - West

The hotel smelled and the rooms were disgusting . Dirty blankets and pillows full of stains . Walls and floors were dirty . Didn’t even stay . Walked in and seen it and immediately left. Looks nothing like the pictures online . And was not able to get refund

Was unable to have a key/ card for my room due to some technical difficulties. The guy working the front desk name Patrick was very kind. The room was ok but defiantly not fully clean. The toilet and outside of the refrigerator was very dirty. Weird noises near my door at night. Was unable to check out due to no staff around 7am.

Would like a refund for half my stay. There was mold in the room. Which is the franchisee fault. Not the employees. I wouldn't of asked them to clean up mold.as sick as I got and as kind as they were Upper management, dm, cfo. Needs chemical bio hazard clears. Despite the conditions the staff stays positive

Wouldn’t come back the sheets were not clean the proper small straight like cigarettes

Nothing did not stay got refund because it had bed bugs. Bed bugs

Nothing did not stay got refund because it had bed bugs. Bed bugs

The staff They had crackheads in the parking lot , roaches in the room . I tried to get in the door and the lock fell off , people sitting in the cars looking sketchy

No breakfast no pool alot of drugs prostitution not one thing was good in this hotel would love to have refund Everything

Absolutely nothing It was very disgusting. There was like mud on the side of the fridge and on the microwave it said there was a $250 cleaning fee if it was used mind you this refrigerator beside of it looked like it had been in the Warzone. There was some bugs in the room. I did not feel safe and it felt nasty so I ended up leaving as soon as I pretty much checked in and went and got another room at another location and lost my money on this place so I never again will I be there

The staff They had crackheads in the parking lot , roaches in the room . I tried to get in the door and the lock fell off , people sitting in the cars looking sketchy

It was very disgusting. There was like mud on the side of the fridge and on the microwave it said there was a $250 cleaning fee if it was used mind you this refrigerator beside of it looked like it had been in the Warzone. There was some bugs in the room. I did not feel safe and it felt nasty so I ended up leaving as soon as I pretty much checked in and went and got another room at another location and lost my money on this place so I never again will I be there

No breakfast at all and was stated on the site, very disappointing Outside doors did not work, bugs in the room, NO BREAKFAST AVAILABLE

No breakfast at all and was stated on the site, very disappointing Outside doors did not work, bugs in the room, NO BREAKFAST AVAILABLE

No breakfast no pool alot of drugs prostitution not one thing was good in this hotel would love to have refund Everything

We were suppose to get a queen bed, got a full size bed. I tried to call the 500# to check out. It was after 10:00 before someone was at the front desk. The smell of pot was strong.

Cleanliness and great staff N/A

Cleanliness and great staff N/A

Exceptional

Good

Passable

Once I got there I asked about towels and to have my trash taken out, bed made, and my towels replenished they said they don’t do that but every 2 weeks that I have to pay for my towels or do them myself if I would have know that I never would have booked there the room was not very clean and there was puke on the floor in the hallway it sat there for two days. I did not like that I felt unsafe because there were drug deals going on in the parking lot. The bed was so uncomfortable that my hips started hurting and I went to the manager and asked him if there was something he could do and he pretty much laughed at me. There were homeless people staying there and hookers where walking in and out all the time not to happy about staying at this hotel. I don’t have any photos of what I mentioned sorry.

Have roaches bad They had roaches

Have roaches bad They had roaches

Bad

They don’t stay Nothing

They don’t stay Nothing

I was not allowed in as we are locals and the person at the lobby refused to let us stay even though we needed to be on that side of town.

I was not able to even check in no staff answered phone or arrived at front desk as I was told on lobby phone to wait for a staff member. we waited and finally left due to felt unsafe i. libby area with men standing around. felt very vulnerable to possible robbery

staff was helpful trying to get me into room. put me in two rooms that already had occupants

The overall cleanliness was appalling The staff was very controlling and confrontational. They used eviction for reason such as footsteps thru out the day and minor disagreements to an extent that it felt weaponised. Very very unhappy Would not ever consider another extended stay . We are leaving 3 days early and without a doubt we will be robbed for the prorate amount for early checkout.. I can tell this property is being mismanaged and no one cares Everything It was horrible

Nothing. I'm a world traveler and I felt like I was on an episode of law and order and they found a dead junkie in my room. Lightning bad. No table lamps. Bed was a worn out hospital cot. Hallways. Bad. Dark and smelled stale cigarettes. No amenities. Room door and building locks didn't work. I cut my stay short and stayed at a motel 6 which was a definite upgrade in comparison and they're known for being cheap and seedy. In more Ithan 20 years of business travel can't remember when I have stayed at a hotel this bad.

Yes to start with I rented a room for my daughter she was robbed Abt 2 hrs before that and he money and wallet was stolen. This motel refused to let her in the room I rented with my debit card and my car dentals and put her out in the cold back out where she was robbed before. God says forgive but I can't and on top of everything else they want refund my money and no one ever got to see the room or stay there or anything this place should be held responsible for her getting really sick and trmatized I can't say what I really want to

I guess maybe it's a city ordinance but motels here won't rent a room to locals but it's not noted anywhere in the hotel policies. The hotel staff must deal with this situation often during holidays and emergencies. Good thing that I'm a Platinum member and was able to get a real person on the phone for a refund. Couldn't use Orbitz to find a room that night though. Lame

I guess maybe it's a city ordinance but motels here won't rent a room to locals but it's not noted anywhere in the hotel policies. The hotel staff must deal with this situation often during holidays and emergencies. Good thing that I'm a Platinum member and was able to get a real person on the phone for a refund. Couldn't use Orbitz to find a room that night though. Lame

Staff was nice. Room was clean. People in the area, sketchy. Was pretty quiet other than someone having a dog barking. Would I stay again? Yes I probably would.

Staff was nice. Room was clean. People in the area, sketchy. Was pretty quiet other than someone having a dog barking. Would I stay again? Yes I probably would.

Regular stay hotel. Central access, great staff.

Regular stay hotel. Central access, great staff.

Great stay!

Great stay!

Staff was fine. Thats about it I knew this place had roaches as soon as walked into the room. The smell of roach and roach traps hits you right in the face. Tried lightning a candle and that did not help. Smell was just awful. The hallway smelled better than my room

All good.

All good.

Very bad I don't recommend this hotel ever again to begin with the accesses to the doors don't work I was an hour to be able to enter the room there is no TV signal

Very bad I don't recommend this hotel ever again to begin with the accesses to the doors don't work I was an hour to be able to enter the room there is no TV signal

Took my money and would ‘not give it back

While I was in bed falling asleep, someone opened my door with an active room key. Only the flip lock kept them from entering. Either someone has stolen keys, or someone at the hotel is giving out active cards. UNSAFE PLACE TO STAY!!!

While I was in bed falling asleep, someone opened my door with an active room key. Only the flip lock kept them from entering. Either someone has stolen keys, or someone at the hotel is giving out active cards. UNSAFE PLACE TO STAY!!!

Good place to stay

Good place to stay

Nothing The whole place smelled like cigarettes and weed. It was dirty and nasty. The bed for 2 people was extremely small. Me andThe whole place smelled like cigarettes and weed. It was dirty and nasty. The bed for 2 people was extremely small. Me my wife couldn't even finish the night and left at 2am. Between the loud guests above,beside and below. The pathetic excuse of a bed. The cleanliness of the whole facility. Do not waste your money. Unless you like these conditions. It made me sick due to yhr cigarette smoke. my wife couldn't even finish the night and left at 2am. Between the loud guests above,beside and below. The pathetic excuse of a bed. The cleanliness of the whole facility. Do not waste your money. Unless you like these conditions. It made me sick due to yhr cigarette smoke. my wife couldn't even finish the night and left at 2am. Between the loud guests above,beside and below. The pathetic excuse of a bed. The cleanliness of the whole facility. Do not waste your money. Unless you like these conditions. It made me sick due to yhr cigarette smoke.

Had a large black hair in the bed sheets and a few bugs

Had a large black hair in the bed sheets and a few bugs

The staff was courteous and helpful. The room was clean; however, the floor was gritty. Other than that, everything was fine.

The staff was courteous and helpful. The room was clean; however, the floor was gritty. Other than that, everything was fine.

Clean room, polite clerk. Decent check in process. Kind of a rough location though. Doubt I would return to this location again.

Clean room, polite clerk. Decent check in process. Kind of a rough location though. Doubt I would return to this location again.

It was filthy, it smelled bad, the sheets were dirty

The guy that checked me in was very friendly and very helpful. The room is pretty clean but there isn't even a lamp on the table to turn on and off next to the bed. There was kind of a bad smell in the room when I got here.

The guy that checked me in was very friendly and very helpful. The room is pretty clean but there isn't even a lamp on the table to turn on and off next to the bed. There was kind of a bad smell in the room when I got here.

It was a horrible place we didn't stay I booked and when I got there there was people doing drug deals and hookers in the parking lot and by the front do a guy was letting his dog use the bathroom and just left it and the hotel smells very bad people walking around half naked would not suggest you stay there not a safe place

It was a horrible place we didn't stay I booked and when I got there there was people doing drug deals and hookers in the parking lot and by the front do a guy was letting his dog use the bathroom and just left it and the hotel smells very bad people walking around half naked would not suggest you stay there not a safe place

Took two showers. Both never got hot. Front desk closed down at 10 pm.

The staff was very rude

The staff was very rude

Smells in hallway

The facility was dirty, smelled of smoke and weed. Bad cleaning practices.

The facility was dirty, smelled of smoke and weed. Bad cleaning practices.

The person working that’s IT FULL OF ROACHES people high barefoot walking around broken elevators raggedy and foul

Our TV and remote didnt work at all. I feel like I should be refunded something.

The girl working the counter was very friendly and sweet. The hallways and elevator were extremely dirty. It smelled like a weed factory in the entire hotel. Only giving 2 stars because the desk clerk was awesome.

I was charged twice. I paid on line with booking.com but when I got there I was charged again. I did not receive the refund for 4 days which impacted me financially on this trip. There were roaches in the room.. I was asleep and a knock at door for pest control and they sprayed but I still had to go and purchase roach traps and spray because still live roaches in the room.

nothing pillows not clean room smelled I didn't stay in room decided go rent other hotel

Not impressed. When I got to the front desk they said that they couldn’t check me in because they purposefully overbooked and they don’t have a room for me even though I have a reservation. After getting pretty frustrated all over a sudden a room just magically appears. Over the conditions of the facility are pretty dirty and very bad smells throughout.

Not impressed. When I got to the front desk they said that they couldn’t check me in because they purposefully overbooked and they don’t have a room for me even though I have a reservation. After getting pretty frustrated all over a sudden a room just magically appears. Over the conditions of the facility are pretty dirty and very bad smells throughout.

The check in attendant was very inattentive and having a conversation with another person who walked in. The room was filthy, sheets were stained, countertop in bathroom had peeling laminate held on with masking tape, no kitchenware AT ALL, deadbolt was broken, elevator was broken, no one was available on the after hours line to report a disturbance! Need I say more??? Worst place I ever stayed!

The check in attendant was very inattentive and having a conversation with another person who walked in. The room was filthy, sheets were stained, countertop in bathroom had peeling laminate held on with masking tape, no kitchenware AT ALL, deadbolt was broken, elevator was broken, no one was available on the after hours line to report a disturbance! Need I say more??? Worst place I ever stayed!

There no coffee in room and drink mechanic not work and no ice machine get ice

There no coffee in room and drink mechanic not work and no ice machine get ice

This was an average hotel. Nothing fancy - bed, bathroom, TV, kitchenette. Make sure to bring your own shampoo, hair dryer, coffee maker, etc as these are not provided. Check in was chaotic, since only one person was on duty.

This was an average hotel. Nothing fancy - bed, bathroom, TV, kitchenette. Make sure to bring your own shampoo, hair dryer, coffee maker, etc as these are not provided. Check in was chaotic, since only one person was on duty.

Propert matched the pictures. We had no issues during our stay.

Propert matched the pictures. We had no issues during our stay.

Really ran down. On check in the receptionist mostly just tells you about all of the broken doors and how to use them. It’s next to a rehab and the people in the parking lot look like escapees.

Really ran down. On check in the receptionist mostly just tells you about all of the broken doors and how to use them. It’s next to a rehab and the people in the parking lot look like escapees.

I've just learned that people can't check in a hotel of a certain city or town if the person is living in the same certain city or town of the same hotel.

I've just learned that people can't check in a hotel of a certain city or town if the person is living in the same certain city or town of the same hotel.

Not at all what we expected

Not at all what we expected

This place is AWFUL. I saw a roach on the wall, hair left in the shower, filth on the floor next to the fridge. I didn’t even end up staying the night I was so disgusted and shocked that this place is allowed to operate under such poor conditions.

This place is AWFUL. I saw a roach on the wall, hair left in the shower, filth on the floor next to the fridge. I didn’t even end up staying the night I was so disgusted and shocked that this place is allowed to operate under such poor conditions.

The staff was excellent and helpful. But place was not it. The rooms would smell mildew after cleaning. Also had employee sold out room we was moving out. The keys don't work like supposed to..

The staff was excellent and helpful. But place was not it. The rooms would smell mildew after cleaning. Also had employee sold out room we was moving out. The keys don't work like supposed to..

Close to multiple local and chain restaurants, shopping, Regional Medical Center Hospital Facility and Physician Offices with access to bus lines directly to Historic Downtown or via connections to other areas highlights, amenities and attractions including open-air performance spaces, concert arena and Riverwalk.

Close to multiple local and chain restaurants, shopping, Regional Medical Center Hospital Facility and Physician Offices with access to bus lines directly to Historic Downtown or via connections to other areas highlights, amenities and attractions including open-air performance spaces, concert arena and Riverwalk.

Walkable distances to established local restaurants within 1-mile like Frontier Food to Go, Sub Stop, Ming Wok Chinese and Los Portales Mexican Taqueria, Savour Southern Kitchen, Taqueria Food Truck & Shaved Ice Stand, Merritt's Burger House, 1504 Resto-Bar and Breakfast House along Carolina Beach Road as well as Fast Food Chains like Little Caesar's Pizza, KFC, McDonald's, Waffle House and BoJangle's Frid Chicken. Well within walking distance or $5-10 Uber Trip to all Novant Health and Wilmington Health Medical Center Facilities in nearby New Hanover County Regional Hospital Medical Center Park and adjacent Medical Facilities for anyone visiting for Doctor's Visits or Surgical Procedures from outside the local area.

Walkable distances to established local restaurants within 1-mile like Frontier Food to Go, Sub Stop, Ming Wok Chinese and Los Portales Mexican Taqueria, Savour Southern Kitchen, Taqueria Food Truck & Shaved Ice Stand, Merritt's Burger House, 1504 Resto-Bar and Breakfast House along Carolina Beach Road as well as Fast Food Chains like Little Caesar's Pizza, KFC, McDonald's, Waffle House and BoJangle's Frid Chicken. Well within walking distance or $5-10 Uber Trip to all Novant Health and Wilmington Health Medical Center Facilities in nearby New Hanover County Regional Hospital Medical Center Park and adjacent Medical Facilities for anyone visiting for Doctor's Visits or Surgical Procedures from outside the local area.

Sketchy area, lots of break inss apparently

Sketchy area, lots of break inss apparently

The doors couldn't stay working to get in. They room had awful smell. They had employee work that was stealing and took out belonging very disappointed of hotel

The doors couldn't stay working to get in. They room had awful smell. They had employee work that was stealing and took out belonging very disappointed of hotel

Peacefully and staff friendly and helpful

Peacefully and staff friendly and helpful

The bed is hard as a brick so I woke up sore because of his hardness other than that not bad my dog love the bed

The bed is hard as a brick so I woke up sore because of his hardness other than that not bad my dog love the bed

James and his staff is the best in Wilmington

James and his staff is the best in Wilmington

James and his staff are amazing

James and his staff are amazing

Great staff

Great staff

Reese 203

Reese 203

Staff was friendly and very helpful

Staff was friendly and very helpful

Not clean, moldy

Not clean, moldy

This place is sad and run down. Flimsy mattresses, bare minimum is an understatement. It would be ok for a night or 2 if the hotel policies were not so dehumanizing. I’m not sure what is going on, but the way these people scrutinize you as though you are doing something wrong or will be soon is really off putting. I’m assume everyone who stays here is a human who deserves kindness and a service for the money they are spending on a room. What a bizarre experience. It’s like a half way house atmosphere. It’s sad and depressing.

This place is sad and run down. Flimsy mattresses, bare minimum is an understatement. It would be ok for a night or 2 if the hotel policies were not so dehumanizing. I’m not sure what is going on, but the way these people scrutinize you as though you are doing something wrong or will be soon is really off putting. I’m assume everyone who stays here is a human who deserves kindness and a service for the money they are spending on a room. What a bizarre experience. It’s like a half way house atmosphere. It’s sad and depressing.

Terrible. More like a one room apartment building.

Terrible. More like a one room apartment building.

Nice

Nice

Fast and easy check in

Fast and easy check in

No cable. Speakers blown in tv. Never stay there again!!

No cable. Speakers blown in tv. Never stay there again!!

The hotel said that I didn't have a reservation even after I showed them the email so I was going to just pay on the spot more money but needed sleep an they wouldn't rent me a room said it was to late so my trip was horrible

The hotel said that I didn't have a reservation even after I showed them the email so I was going to just pay on the spot more money but needed sleep an they wouldn't rent me a room said it was to late so my trip was horrible

The property was sold out and refused to refund this stay.

The property was sold out and refused to refund this stay.

Not bad of stay. Staff was helpful and nice. overall not bad. Won’t mind returning back.

Not bad of stay. Staff was helpful and nice. overall not bad. Won’t mind returning back.

Tile/laminate floors were perfect in our pet-friendly room. Great variety of breakfast, including alternate milks. Nice staff. Very clean rooms!

Tile/laminate floors were perfect in our pet-friendly room. Great variety of breakfast, including alternate milks. Nice staff. Very clean rooms!

They wouldn't let me check in! I need a refund!

They wouldn't let me check in! I need a refund!

No one at the counter. Had to call and wait 10-15 minutes. Then my key card didnt work , so i had to call again and wait.walls dirty headboards falling off the wall

No one at the counter. Had to call and wait 10-15 minutes. Then my key card didnt work , so i had to call again and wait.walls dirty headboards falling off the wall

I have stayed at some clean, decent Extensed Stay places in Colorado, so I expected a very basic place, but not a place that hasn't been cleaned in months and whose residents aren't paying customers.

I have stayed at some clean, decent Extensed Stay places in Colorado, so I expected a very basic place, but not a place that hasn't been cleaned in months and whose residents aren't paying customers.

Room wasn't cleaned, had trash on nightstand from previous customer, sheets and towels had been removed but that's it. Hair in bathroom. Lady at the front put sheets on bed and gave us towels but we did have to stay in a dirty room. I get that it's budget but or $160 stay I'd expect better and wish I could get money back for staying in a dirty room. Ridiculous. Will not stay again. Gave 2 stars instead of 1 because we at least had AC and it was quiet, and employee was nice.

Room wasn't cleaned, had trash on nightstand from previous customer, sheets and towels had been removed but that's it. Hair in bathroom. Lady at the front put sheets on bed and gave us towels but we did have to stay in a dirty room. I get that it's budget but or $160 stay I'd expect better and wish I could get money back for staying in a dirty room. Ridiculous. Will not stay again. Gave 2 stars instead of 1 because we at least had AC and it was quiet, and employee was nice.

Loved being able to afford to bring my pet.

Loved being able to afford to bring my pet.

The front desk clerk was amazing and helped me with multiple issues. Thanks for being so kind and hiring the correct people for this job

The front desk clerk was amazing and helped me with multiple issues. Thanks for being so kind and hiring the correct people for this job

Good location , close to work

Good location , close to work

The hotel staff is amazing and very helpful

The hotel staff is amazing and very helpful

I booked this hotel cause I have always had good experience with Extended Stays. Not this one! Where do I begin it was all so bad! We killed 2 roaches in the room, the shower was dirty and water pressure and hot water non existent, no tissues and only 1 small bar of soap provided. The beds were like sleeping on a pull out sofa with a thin mattress on springs. No lamps in room and overall it was not very clean. We had asked to change rooms and this was second one we got so first one was similar description. The lady at front desk was not very apologetic or friendly and rather had a gruff demeanor which is not good customer service. DO NOT BOOK A ROOM AND STAY HERE!

I booked this hotel cause I have always had good experience with Extended Stays. Not this one! Where do I begin it was all so bad! We killed 2 roaches in the room, the shower was dirty and water pressure and hot water non existent, no tissues and only 1 small bar of soap provided. The beds were like sleeping on a pull out sofa with a thin mattress on springs. No lamps in room and overall it was not very clean. We had asked to change rooms and this was second one we got so first one was similar description. The lady at front desk was not very apologetic or friendly and rather had a gruff demeanor which is not good customer service. DO NOT BOOK A ROOM AND STAY HERE!

The staff is amazing

The staff is amazing

Amazing Staff

Amazing Staff

Was not what I expected the bed was to small for me and there seems to be one soap other than that it was ok

Was not what I expected the bed was to small for me and there seems to be one soap other than that it was ok

Rooms are dirty! Homeless/ People kicked out of the Rehab hanging all over the property

Rooms are dirty! Homeless/ People kicked out of the Rehab hanging all over the property

There was an altercation between a patron and the staff as i was checking in. Staff member was scared. Room was clean but had a bad smell that wouldnt go away. Would not recommend.

There was an altercation between a patron and the staff as i was checking in. Staff member was scared. Room was clean but had a bad smell that wouldnt go away. Would not recommend.

Xxxxxxccxxc

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Blood stains on the sheets and bed bugs

Blood stains on the sheets and bed bugs

No towels or shower curtain when I got to my room. Sticky floors and surfaces. Elevator was very dirty and smelled like fresh cigarettes. Dogs barking all night. Crack heads by the front door were entertaining. Will not book again

No towels or shower curtain when I got to my room. Sticky floors and surfaces. Elevator was very dirty and smelled like fresh cigarettes. Dogs barking all night. Crack heads by the front door were entertaining. Will not book again

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Well lets start from the beginning. When we arrived there was no body at front desk to check us in. We waited approximately 15 mins before the lady showed up. Got checked in and once we got inside the actual hotel hallway the place smelled like a bag of sweaty asscrack. The beds are almost like sleeping on a military cot. Very sketchy people up and down the hallways. Rooms supposed to be clean but obviously they are blind. Dirt and whatnot around the baseboards , sink drain had either facial hair or pubic hair trapped in drain. When we went to checkout the front desk was closed and locked up. Elevator was hot and sweaty, and located next to a drug rehab facility

Well lets start from the beginning. When we arrived there was no body at front desk to check us in. We waited approximately 15 mins before the lady showed up. Got checked in and once we got inside the actual hotel hallway the place smelled like a bag of sweaty asscrack. The beds are almost like sleeping on a military cot. Very sketchy people up and down the hallways. Rooms supposed to be clean but obviously they are blind. Dirt and whatnot around the baseboards , sink drain had either facial hair or pubic hair trapped in drain. When we went to checkout the front desk was closed and locked up. Elevator was hot and sweaty, and located next to a drug rehab facility

Rude doesn't begin to describe the front desk attendant. Half way through check in I told her to cancel my stay and left. Will never book here again.

Rude doesn't begin to describe the front desk attendant. Half way through check in I told her to cancel my stay and left. Will never book here again.

I didn't even sit on the bed. Its actually a cot. Not gonna happen. I didn't even ask for a refund. I left!

I didn't even sit on the bed. Its actually a cot. Not gonna happen. I didn't even ask for a refund. I left!

Last minute reservation and the place is a dump. Not recommended

Last minute reservation and the place is a dump. Not recommended

If you can't afford any better, at least it seemed safe. No tv remote, no hand towels, bed was more like a large cot, bathroom not cleaned well. Front desk closed during the night, so if you need anything u r out of luck. No bucket to get ice. Wasn't told the WiFi password and desk was closed so don't know if it works or not

If you can't afford any better, at least it seemed safe. No tv remote, no hand towels, bed was more like a large cot, bathroom not cleaned well. Front desk closed during the night, so if you need anything u r out of luck. No bucket to get ice. Wasn't told the WiFi password and desk was closed so don't know if it works or not

I would never go back or recommend it to anyone! It was nasty akd felt a little sketchy.

I would never go back or recommend it to anyone! It was nasty akd felt a little sketchy.

What a dump. I had stayed in an Extended Stay many years ago during a reno. It was nice - everything included, a home away from home. This one - not so much. This was for a short stay but it included less than sleeping in my car. I think the maintenance crew was given the rest of their off because there were half-stared projects everywhere. Hot water, when you could get it, was about as hot as an hour old cup of coffee sitting out. This facility is less about the old model of long-term housing for a professionals/executives moving to the area and the needs of folks either with housing issues, health issues who have state support. Now, I don't have a problem with that at all. What I have a problem with is this being advertised as a general hotel for the public. It is not that at all. There are better places to go if you need a clean, cheap place to crash for a night or two.

What a dump. I had stayed in an Extended Stay many years ago during a reno. It was nice - everything included, a home away from home. This one - not so much. This was for a short stay but it included less than sleeping in my car. I think the maintenance crew was given the rest of their off because there were half-stared projects everywhere. Hot water, when you could get it, was about as hot as an hour old cup of coffee sitting out. This facility is less about the old model of long-term housing for a professionals/executives moving to the area and the needs of folks either with housing issues, health issues who have state support. Now, I don't have a problem with that at all. What I have a problem with is this being advertised as a general hotel for the public. It is not that at all. There are better places to go if you need a clean, cheap place to crash for a night or two.

Had gotten locked out of room for hours with no help from front desk, had to contact police for assistance Would never stay here again

Had gotten locked out of room for hours with no help from front desk, had to contact police for assistance Would never stay here again

Other than that everything was fine.

Other than that everything was fine.

The manager was nice at check in. I did not know that a license would need to be photographed for checking in, and mine being old and having wear was apparently a problem. Any time any other place (pharmacy, hotel, etc.) has had an issue they've just been able to type in the information. I don't know why Extended Stay is focused on this kind of security instead of making sure the building feels safe.

The manager was nice at check in. I did not know that a license would need to be photographed for checking in, and mine being old and having wear was apparently a problem. Any time any other place (pharmacy, hotel, etc.) has had an issue they've just been able to type in the information. I don't know why Extended Stay is focused on this kind of security instead of making sure the building feels safe.

Room was pretty dirty. Would rather sleep in my car.

Room was pretty dirty. Would rather sleep in my car.

I was charged twice, the hotel had to charge me again for the booking because they said it was canceled before I arrived

I was charged twice, the hotel had to charge me again for the booking because they said it was canceled before I arrived

Great

Great

No blankets. No soap. No coffee. Place was filthy. Never stay there!!!!

No blankets. No soap. No coffee. Place was filthy. Never stay there!!!!

Booked, and paid for hotel in advance, for my girlfriend to stay at while construction being done on kitchen. When she arrived, the desk clerk refused to give her a room. I am white, they had no problem taking my money; my girlfriend is not white and they had a problem giving her a room. The reason they gave was that they do not permit locals to book rooms at their facilities. When she was turned away, and walked back to her car, she was followed and picked up on in the parking lot. She said there were several of men hanging around the parking lot. She did not feel safe. The only motels I know of that don’t book to locals are ones with prostitution problems. Don’t know if that was the problem here, but considering the hotel is near the docks, there were men hanging around outside, and they turned away a local girl from an already booked room, if it wasn’t a racist thing, then I can’t fathom what else was their problem. Kudos to Hotels.com for making it right by re-booking my girlfriend at Embassy Suites downtown as a replacement for the Extended Stay Hotel that turned her away

Booked, and paid for hotel in advance, for my girlfriend to stay at while construction being done on kitchen. When she arrived, the desk clerk refused to give her a room. I am white, they had no problem taking my money; my girlfriend is not white and they had a problem giving her a room. The reason they gave was that they do not permit locals to book rooms at their facilities. When she was turned away, and walked back to her car, she was followed and picked up on in the parking lot. She said there were several of men hanging around the parking lot. She did not feel safe. The only motels I know of that don’t book to locals are ones with prostitution problems. Don’t know if that was the problem here, but considering the hotel is near the docks, there were men hanging around outside, and they turned away a local girl from an already booked room, if it wasn’t a racist thing, then I can’t fathom what else was their problem. Kudos to Hotels.com for making it right by re-booking my girlfriend at Embassy Suites downtown as a replacement for the Extended Stay Hotel that turned her away

As soon as I stepped on the elevator all the way down the hall and my ROOM REEKED OF WEED! Total disappointment! When I went back to check out immediately the lady at the front desk wasn’t even shocked! And said my refund will take 3-5 business days! So had to beg family to pay for another room at another hotel as I was there for clinicals for college

As soon as I stepped on the elevator all the way down the hall and my ROOM REEKED OF WEED! Total disappointment! When I went back to check out immediately the lady at the front desk wasn’t even shocked! And said my refund will take 3-5 business days! So had to beg family to pay for another room at another hotel as I was there for clinicals for college

It was okay!

It was okay!

No one came down to check us in for at least a half hour. She was very nice, when she showed up, but it was late & I was waiting w a tired 3 year old

No one came down to check us in for at least a half hour. She was very nice, when she showed up, but it was late & I was waiting w a tired 3 year old

They wouldn’t let me stay because my drivers license was from that city. But my biggest problem was with Hotels.com

They wouldn’t let me stay because my drivers license was from that city. But my biggest problem was with Hotels.com

I stayed at this property and it was the worst hotel I’ve been in out of 32 countries. It took 30 minutes for an attendant to show up. The lobby smelled horrible but not as bad as the room and elevator. The second night I reserved was worse. I couldn’t check in after calling ahead. I arrived at the property to no attendant. One could not be located. Several other guests were waiting and ended up leaving because the attendant could not be found. I need all my money plus some but I’ll never stay at another extended stay america nor will I allow my family or employees to stay here.

I stayed at this property and it was the worst hotel I’ve been in out of 32 countries. It took 30 minutes for an attendant to show up. The lobby smelled horrible but not as bad as the room and elevator. The second night I reserved was worse. I couldn’t check in after calling ahead. I arrived at the property to no attendant. One could not be located. Several other guests were waiting and ended up leaving because the attendant could not be found. I need all my money plus some but I’ll never stay at another extended stay america nor will I allow my family or employees to stay here.

Roaches dirtysoap no ac tv eemote not working very rude staff ect

Roaches dirtysoap no ac tv eemote not working very rude staff ect

Worn down and old. Needs major upgrades

Worn down and old. Needs major upgrades

When I arrived to check in I was told that they wouldn’t be allowed to stay because I was local to the area. They were rude and when I asked if they had any other options she just walked away. They did not refund my payment either

When I arrived to check in I was told that they wouldn’t be allowed to stay because I was local to the area. They were rude and when I asked if they had any other options she just walked away. They did not refund my payment either

A lot of parking spaces. Place reeks of cigarette smoke. I had a non-smoke room, but the stench of the smoke was in the room. Husband and I checked in and then checked right out. Also, we felt uncomfortable and the place just felt sketchy to us.

A lot of parking spaces. Place reeks of cigarette smoke. I had a non-smoke room, but the stench of the smoke was in the room. Husband and I checked in and then checked right out. Also, we felt uncomfortable and the place just felt sketchy to us.

There was no one on site when we check in we had to go to another hotel

There was no one on site when we check in we had to go to another hotel

I check in and immediately checked out. The room reeked of mold smell.

I check in and immediately checked out. The room reeked of mold smell.

As for the quality of the hotel, it’s by far the worst I’ve seen. Some of the absolute worst smells I’ve ever smelt in my life were in that hotel. In the lobby. The stairways. The room itself. I will never in my life be going back to this hotel. And I highly recommend staying somewhere else.

As for the quality of the hotel, it’s by far the worst I’ve seen. Some of the absolute worst smells I’ve ever smelt in my life were in that hotel. In the lobby. The stairways. The room itself. I will never in my life be going back to this hotel. And I highly recommend staying somewhere else.

We booked a last minute trip here

We booked a last minute trip here

The staff was nice and seemed like they were trying their best but the building is not taken care of. The first room I got the lights didn't work and had mold/leak spots on the ceiling. I asked for a different room and it was slightly better than the last but still overall dirty, the floor was practically coated in dirt and dust, I wore shoes the whole time I was in there. There room was just kind of bare, no lamp next to the bed, no shampoo/conditioner just one small bar, two very small pillows for the bed, old cheap mattress that felt like it was from another decade. It looks really nice on the outside and has the potential to be great but I'm guessing the owners are cheap and don't want to invest to make it nice.

The staff was nice and seemed like they were trying their best but the building is not taken care of. The first room I got the lights didn't work and had mold/leak spots on the ceiling. I asked for a different room and it was slightly better than the last but still overall dirty, the floor was practically coated in dirt and dust, I wore shoes the whole time I was in there. There room was just kind of bare, no lamp next to the bed, no shampoo/conditioner just one small bar, two very small pillows for the bed, old cheap mattress that felt like it was from another decade. It looks really nice on the outside and has the potential to be great but I'm guessing the owners are cheap and don't want to invest to make it nice.

HOTEL IS OLD AND DIRTY, I CHANGED ROOMS 5 TIMES,RUSTED FRIDGE, TV VERY OLD , STAINS ON SHEET, INSIDE FRIDGE DIRTY, HAIR IN BATH AND SINK

HOTEL IS OLD AND DIRTY, I CHANGED ROOMS 5 TIMES,RUSTED FRIDGE, TV VERY OLD , STAINS ON SHEET, INSIDE FRIDGE DIRTY, HAIR IN BATH AND SINK

This place is absolutely horrible. Constant drug deals going on outside and around the vicinity. Numerous drug addicts live in this place. The General Manager Byron Hicks is extremely rude and unhelpful. The rooms are disgusting, ac units falling out of wall, mold in the bathrooms, broken shower heads, uncleaned shower tubs, moldy shower curtains, disgusting bathroom sinks, broken kitchen sinks, drug residue on refrigerator, broken cook tops, terrible internet service, broken microwaves, dirty floors. The list goes on. I know this is a budget hotel to stay in but if you can afford anywhere else please do so. My experience here has been absolutely horrible. This place is absolute garbage.

This place is absolutely horrible. Constant drug deals going on outside and around the vicinity. Numerous drug addicts live in this place. The General Manager Byron Hicks is extremely rude and unhelpful. The rooms are disgusting, ac units falling out of wall, mold in the bathrooms, broken shower heads, uncleaned shower tubs, moldy shower curtains, disgusting bathroom sinks, broken kitchen sinks, drug residue on refrigerator, broken cook tops, terrible internet service, broken microwaves, dirty floors. The list goes on. I know this is a budget hotel to stay in but if you can afford anywhere else please do so. My experience here has been absolutely horrible. This place is absolute garbage.

Cancelled reservation so I can’t say how the rooms looked. Hotel had double doors to get buzzed in. We didn’t feel safe. We spoke to a local Sheriff and he said they go there all the time to do drug busts Glad we didn’t stay

Cancelled reservation so I can’t say how the rooms looked. Hotel had double doors to get buzzed in. We didn’t feel safe. We spoke to a local Sheriff and he said they go there all the time to do drug busts Glad we didn’t stay

Someone, a child likely running or banging constantly directly above. Killed several cockroaches within short time of being there. Had to ask to leave and went somewhere else.

Someone, a child likely running or banging constantly directly above. Killed several cockroaches within short time of being there. Had to ask to leave and went somewhere else.

It was so dirty and easily the worst hotel I have ever stayed at. The table was uneven so they had a napkin shoved under the leg to make it even. The bed was super loud and squeaky and very uncomfortable, it did not even have a comforter or a headboard. Did not come with any toiletries or even dishes. You have to rent them. Overall HUGE waste of money. DO NOT STAY HERE

The employee so rude I have staid 12 days and I asked for two hours late checkout and I told them I can pay for it the front desk lady she was so rude with me first she said she can give me one hour I asked to speak with the manager she said okay now you have to checkout now I went there for a business trip but I will never never go there anymore. Beside the condition of the hotel it’s trash not clean bugs everywhere and they don’t have room service I asked for the gym they said they don’t have and when booked they said they have gym It’s one time experience will never be 2nd.

There at 3 pm and the lady’s dog tried to attack me. After we get inside we had to call because there was no attendant. We call and after speaking to a really rude lady with an attitude, the same lady comes out to help us. She stated because we booked through a third party she doesn’t have to accommodate us. She was very rude. To my understanding I had a reservations. Her name is Holly. And she needs new customer service training.

It was low rent housing for the area

The room was nasty with roaches, a film on the floor, stains on the bedding and blood splatter stains on the floor and walls in the bathroom. Would never have stayed over night if it had not been 2:30am when we checked in and we just needed a little sleep before going to our next location.

Lady wasn’t in office to check us out for 30 minutes and kept calling phone no answer. Not good customer service.

Although it’s an extended stay hotel, it would definitely have been nice to have, at least, a small bar of soap in the bathroom upon arrival. I also noticed garbage in the elevator and in the entrance area. The bed covers also did not seem the cleanest they could have been. The bed was comfortable, the shower worked, as did the AC. Overall, for $110.00/night, I definitely expected more in the way of cleanliness.

Cockroaches in the room. Beds look like and feel like cots. No hand towels, only provided a small bottle of shampoo, no tissues

My wife and I are very disappointed with our stay. The elevator smells like urine, the floors are dirty, hotel room 205 bathroom light was out, floor was dirty, and the pillows and sheets awful. We wanted to exchange our towels and there was a fee to do that. What? If we needed help the office was closed. Parking lot not safe. People living out of there cars. Terrible. Could not wait to leave.

The rooms were not properly cleaned. Very dusty and not swept well. I wore my sandals any time I was in the room. The lady at the front desk was nice for the check in process but I did not like that fact that the desk isn't manned at night.

In need of total renovation

What can I say, anywhere that animals are allowed can’t be that clean and I found that out firsthand. The bed had clean linen but the floors were awful dog hair piled up behind the door and everywhere on the floor. And the hallways were dirty too.

This hotel was not a good experience. When we checked in, the staff member was polite. There is no foyer, just a small hallway then an entry door to the rooms. The hallway floors were dirty. The rooms were very sparse - no amenities like soap, tissues, or desk lamps that you generally expect to find. The furnishings, bathroom fixtures, and general appearance was dated and somewhat dingy. Our room was right next to the elevator, and we heard loud elevator rumblings and people making noise in the hallways until 4 am. I would definitely not stay here again.