La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike

Well on arrival discovered it was no a hotel that was open ! Not a soul there pretty rubbish experience Not being told it was shut for a start! And also being offered an upgrade the day before!

We booked through Expedia months in advance and received an early hotel check in THE DAY BEFORE to help our check in go faster and smoothly, but that was not the case… when we showed up in a cab, the place was completely shut down. The doors were all locked. There was not a car in the parking lot. We called both hotel numbers given on the website and one of them was UNAVAILABLE and the other, no one picked up. We were forced to pay for ANOTHER cab ride, and pay for ANOTHER hotel. Being from a different country and it being later in the evening in an area that seemed abandoned felt very unsafe. I’ve been trying to get a refund for 2 months now and have not received a dime yet. I keep getting told to “wait 48hours” or that “they need to investigate further”. Expedia called me and no one spoke, they hung up and pretended that there was a disconnect. This place is a scam. Do yourself a favour and dont book here. Stay at the Hilton, it’s a similar price, the staff are great, helpful and answer promptly. They have a free shuttle to downtown or the airport. And to top that, they’re actually open.

We booked through Expedia months in advance and received an early hotel check in THE DAY BEFORE to help our check in go faster and smoothly, but that was not the case… when we showed up in a cab, the place was completely shut down. The doors were all locked. There was not a car in the parking lot. We called both hotel numbers given on the website and one of them was UNAVAILABLE and the other, no one picked up. We were forced to pay for ANOTHER cab ride, and pay for ANOTHER hotel. Being from a different country and it being later in the evening in an area that seemed abandoned felt very unsafe. I’ve been trying to get a refund for 2 months now and have not received a dime yet. I keep getting told to “wait 48hours” or that “they need to investigate further”. Expedia called me and no one spoke, they hung up and pretended that there was a disconnect. This place is a scam. Do yourself a favour and dont book here. Stay at the Hilton, it’s a similar price, the staff are great, helpful and answer promptly. They have a free shuttle to downtown or the airport. And to top that, they’re actually open.

Location was close to the airport Place was closed and abandon and I was not notified.

Exceptional

Great Place

Great Place

The property appear abandon. No staff and lobby was locked. Had to get another hotel. No one communicated that the property had closed The lack of notification that the property was closed

Exceptional

Great hotel for a quick layover night stay Stay was great

Definitely good a experience N/a

Pleasant

Bad

Bed was comfortable and the room was spacious!

Bed was comfortable and the room was spacious!

Exceptional

Exceptional

Too old Everything

Exceptional

Good

Exceptional

Pleasant

Clean Rooms AC wasn't working in 1st room

Clean Rooms No Key

Very good

The staff was great . Someone most likely had animals in this room and I could feel the animal hsir all night n was super allergic itchy to the room . It was crazy !!! Animal hair & I’m highly allergic to.

Staff The dirty pool

Great Breakfast also great amenities!!!! Close to everything Nothing

Very close to the turnpike. Rooms were good.

Contemporary design. Clean. The television screen said welcome Carlene on it when I came in. It was a very friendly welcome.

Contemporary design. Clean. The television screen said welcome Carlene on it when I came in. It was a very friendly welcome.

Clean and good for the value.

Clean and good for the value.

Didn't like my stay. Needs to have dehumidifiers in the rooms. Everything felt damp and pools of water on floor and tables. I checked out a day early.

Everything it was clean, dog friendly, a wonderful breakfast also great laundry and pool Nothing

The breakfast was excellent the room was clean and comfortable Price was a little high

Not ideal place to stay, not worth saving money.

Not ideal place to stay, not worth saving money.

Disappointed on the unit: low water pressure, broken bathroom door, broken sink plug & tv didnt work. Repairs were made w/in a day.. I was Disappointed that they didnt offer to discount my week stay!

Disappointed on the unit: low water pressure, broken bathroom door, broken sink plug & tv didnt work. Repairs were made w/in a day.. I was Disappointed that they didnt offer to discount my week stay!

No

Elevator was broke and roaches in the room.

Bathrooms small unpractical need more vending machines

Location It was filthy . I had to go to storage to get my vacuum and swiffer . I went to the store for paper towels , windex , bleach , sponges , room deodorizer etc. So disappointing. The room had an awful mold smell . I found the worst of the mold . Seriously, on the box springs of the beds your patrons sleep on ? Pools of A/C water all over the floors outside our front door . Awful condensation on the flooring inside the room every morning. Sofa bed disgustingly dirty and mattress was stained and uncomfortable. I could go on but I think this is quite enough .

Good

Good

Elevators were not working. We had to take 3 flights of stairs with children and luggage! I do not recommend this hotel.

I slept threw it Na

Staff was unhelpful and unfriendly, we had to ask for the room to be cleaned multiple times and for towels, horrible service

Staff was unhelpful and unfriendly, we had to ask for the room to be cleaned multiple times and for towels, horrible service

None

The front desk clerk The bathroom looked like it hasn’t been cleaned in a while, and the bathtub drained very slowly. Unfortunately, based on this experience, I would not recommend this location.

staff is great and helpful. location is great and price is great wish my room had a chair like it said it would. my husband cant lay down flat alot so having a seat in the room would be good. picture of room showed it our room it was missing. pool closes to early for it to be summer time

None

Not bad.

Not bad.

Good location next to the turnpike

Good location next to the turnpike

Nothing

Place was clean but the water pressure was ridiculous low on the shower and worse on the sink

Place was clean but the water pressure was ridiculous low on the shower and worse on the sink

Very well kept The big tree in the front that blocks the name or sign from the road

It’s great mostly everyone was so nice great breakfast. Also very clean and quiet. A very nice pool it’s a great value. Nothing

Thanks for the stay

Thanks for the stay

The bathroom floor had urine stains around the toilet and overall the property is in disrepair. The elevator's service license expired 3 years ago in 2022 and the pool closed at 8pm (we were kicked out) even though it was still very light out, as this is the summer in Florida. I would recommend closing the pool at 9pm during the summer as people want to spend extra time at the pool while on vacation in Florida. The pool also needed to be cleaned.

The bathroom floor had urine stains around the toilet and overall the property is in disrepair. The elevator's service license expired 3 years ago in 2022 and the pool closed at 8pm (we were kicked out) even though it was still very light out, as this is the summer in Florida. I would recommend closing the pool at 9pm during the summer as people want to spend extra time at the pool while on vacation in Florida. The pool also needed to be cleaned.

The elevator wasn't working, after I let them use my credit card for essentials there was a charge on it that Ididn't make!!!!!! Beware letting them put your card number in manually!!!!

The elevator wasn't working, after I let them use my credit card for essentials there was a charge on it that Ididn't make!!!!!! Beware letting them put your card number in manually!!!!

Location is close to all restaurants, gas stations and freeway. Room was clean and front desk staff very nice.

Location is close to all restaurants, gas stations and freeway. Room was clean and front desk staff very nice.

Conveniently located near airport and near port of palm beach Not clean, dusty

Clean. Good location. Good breakfast.

Clean. Good location. Good breakfast.

Everything was good

Everything was good

Everything was awesome!

Everything was awesome!

Tv had a line in it phone didn’t work and the water in the sink trickled out , the shower wasn’t much better

Tv had a line in it phone didn’t work and the water in the sink trickled out , the shower wasn’t much better

Clean

Clean

Everything

Everything

I love everything about it I will definitely be booking again

I love everything about it I will definitely be booking again

Excellent

Excellent

They gave me a room by the elevator and I was hearing noises all night long and they have bed bugs

They gave me a room by the elevator and I was hearing noises all night long and they have bed bugs

Very clean comfortable stay.

Very clean comfortable stay.

Roma clean, friendly staff good breakfast buffet

Roma clean, friendly staff good breakfast buffet

The young lady at the front desk was extremely professional and proficient multitasking and courteous

The young lady at the front desk was extremely professional and proficient multitasking and courteous

They have a security guard who actually does his job all night no smoking but in the back in smoking area awesome for kids great pool great breakfast highly recommended and even got my deposit back the day of check out!

They have a security guard who actually does his job all night no smoking but in the back in smoking area awesome for kids great pool great breakfast highly recommended and even got my deposit back the day of check out!

It was great there just sucked the elevator was broken and I was on the 3rd floor. The staff was great very helpful.

It was great there just sucked the elevator was broken and I was on the 3rd floor. The staff was great very helpful.

Time to upgrade very old place

Time to upgrade very old place

This was a wonderful experience, the Hotel has everything, close to Turnpike, close to Amazing restaurants and the staff are very friendly and professional, highly recommended 5 stars

This was a wonderful experience, the Hotel has everything, close to Turnpike, close to Amazing restaurants and the staff are very friendly and professional, highly recommended 5 stars

The bed is too extra firm to sleep in it

The bed is too extra firm to sleep in it

Slow

Slow

Just ok. I won’t stay here agajn

Just ok. I won’t stay here agajn

Unfortunately the two full size beds looked very inviting and comfortable, they absolutely were neither of those things. Both beds had a very high area right in the middle that was rock hard as if it were resting atop a bolder of granite. If I didn’t have a bad back before, I do now. The pool was filthy. 🤔 As I write this I’m wondering what will be written in the police report about what took place literally just outside of our door between 3:45 and 5:15 a.m. There was a verbal and physical altercation during a “Party” between two females.

Unfortunately the two full size beds looked very inviting and comfortable, they absolutely were neither of those things. Both beds had a very high area right in the middle that was rock hard as if it were resting atop a bolder of granite. If I didn’t have a bad back before, I do now. The pool was filthy. 🤔 As I write this I’m wondering what will be written in the police report about what took place literally just outside of our door between 3:45 and 5:15 a.m. There was a verbal and physical altercation during a “Party” between two females.

Simplemente agradable.

Simplemente agradable.

They gave us Chios & salsa to our rooms ! What a surprise! All was clean & friendly staff -excellent Connections made. Will go back !

They gave us Chios & salsa to our rooms ! What a surprise! All was clean & friendly staff -excellent Connections made. Will go back !

Nice, clean and has camera surveillance. Rooms are a little overpriced but not too bad. I will stay again if opportunity arise.

Nice, clean and has camera surveillance. Rooms are a little overpriced but not too bad. I will stay again if opportunity arise.

Too high for the quality of the bed

Too high for the quality of the bed

Our room had roaches. Completely unacceptable. Feel there should be some compensation.

Our room had roaches. Completely unacceptable. Feel there should be some compensation.

Definitely a ghetto area. Pool was decent. Breakfast was decent. Just an avg hotel. Older but slightly kept up. One thing that was beyond annoying and rude. They put these out of order signs on the elevators in the morning to keep people off them for the staff to use for cleaning rooms. I didn't know that til my handicapped mom had to hobble down 3 flights of stairs. Absolutely awful.

Definitely a ghetto area. Pool was decent. Breakfast was decent. Just an avg hotel. Older but slightly kept up. One thing that was beyond annoying and rude. They put these out of order signs on the elevators in the morning to keep people off them for the staff to use for cleaning rooms. I didn't know that til my handicapped mom had to hobble down 3 flights of stairs. Absolutely awful.

Freindly and approachable staff, from the front desk to auxillary staff. Property is clean and perfectly situated, as such, it's close to a lot of necessary amenities. Rooms are pretty sound proof from adjoining rooms and vehicles passing by. Continental breakfast was included with eggs, pancakes, self made waffles, yogurts, cereals, fruits, apple and orange juices and chocolate or coffee tea all from a dispenser. Tea bags are available as well if others prefer. The pool is nicely maintained and in good condition. No gym and the elevator was under maintenance during my 5 night stay otherwise, I would recommend this property to others.

Freindly and approachable staff, from the front desk to auxillary staff. Property is clean and perfectly situated, as such, it's close to a lot of necessary amenities. Rooms are pretty sound proof from adjoining rooms and vehicles passing by. Continental breakfast was included with eggs, pancakes, self made waffles, yogurts, cereals, fruits, apple and orange juices and chocolate or coffee tea all from a dispenser. Tea bags are available as well if others prefer. The pool is nicely maintained and in good condition. No gym and the elevator was under maintenance during my 5 night stay otherwise, I would recommend this property to others.

The rooms were not that clean. Broken tiles in the shower and the tub did not drain well. The remote for the tv did not work. The room was hot and humid and did not feel like 60 degrees it was set to. We got a bottle of water from the front and they charged my card $75.

The rooms were not that clean. Broken tiles in the shower and the tub did not drain well. The remote for the tv did not work. The room was hot and humid and did not feel like 60 degrees it was set to. We got a bottle of water from the front and they charged my card $75.

Building is old. Bathrooms were outdated.

Building is old. Bathrooms were outdated.

Other guests in the facility weren’t buying by the rules out on the parking lot

Other guests in the facility weren’t buying by the rules out on the parking lot

The staff was friendly and the room was good for the price we paid. The floors could of used an extra moping but the bedding was clean and the breakfast was hot and good.

The staff was friendly and the room was good for the price we paid. The floors could of used an extra moping but the bedding was clean and the breakfast was hot and good.

La ubicación perfecta, fácil acceso y cerca de todo lo que buscaba. Me sorprendió para bien, todo limpio y muy buena atención

La ubicación perfecta, fácil acceso y cerca de todo lo que buscaba. Me sorprendió para bien, todo limpio y muy buena atención

The interaction with the workers was very good and the breakfast was varied and delicious. My children enjoyed the pool so much.

The interaction with the workers was very good and the breakfast was varied and delicious. My children enjoyed the pool so much.

Elevator is not working first time coming in

Elevator is not working first time coming in

Quiet and easy parking was ona. Work trip

Quiet and easy parking was ona. Work trip

Well recommended will be coming here again!!

Well recommended will be coming here again!!

It’s nice but they don’t hold up to what they say

It’s nice but they don’t hold up to what they say

Elevator was down and gave us a second floor room we are 78 years old stair with luggage is difficult.

Elevator was down and gave us a second floor room we are 78 years old stair with luggage is difficult.

The room was very old. Mold in shower and the handle in shower showed how old it was. The area is filled with pawn shops and the like. Not safe. It was so bad I chose to skip free breakfast than to risk going into the office area. Don't stay here!

The room was very old. Mold in shower and the handle in shower showed how old it was. The area is filled with pawn shops and the like. Not safe. It was so bad I chose to skip free breakfast than to risk going into the office area. Don't stay here!

I like the price. I don't like the area and the bathroom. It didn't look Renovated. Looks badly Renovated

I like the price. I don't like the area and the bathroom. It didn't look Renovated. Looks badly Renovated

The breakfast was amazing.

The breakfast was amazing.

Noise woke us up at night by banging next door from maintenance room…2 nights

Noise woke us up at night by banging next door from maintenance room…2 nights

The elevator was broken and I have a bad knee and

The elevator was broken and I have a bad knee and

When we checked in, we were expecting a ADA compliant room and was told that we did have such room booked on the third floor however the elevator is out. To put a tremendous strain on my knees going up and downstairs was horrible. No one provided any assistance with luggage in this situation so having to carry luggage up and down three flights of stairs Was extremely painful.

When we checked in, we were expecting a ADA compliant room and was told that we did have such room booked on the third floor however the elevator is out. To put a tremendous strain on my knees going up and downstairs was horrible. No one provided any assistance with luggage in this situation so having to carry luggage up and down three flights of stairs Was extremely painful.

I would not stay in this hotel again.

I would not stay in this hotel again.

This is the friendliest staff I’ve ever experienced at a hotel! And I travel a lot. The hotel has been renovated and was very clean. The lighting in the parking lot is very bright which made me feel comfortable when I walked my dogs in the back. I will be booking again.

This is the friendliest staff I’ve ever experienced at a hotel! And I travel a lot. The hotel has been renovated and was very clean. The lighting in the parking lot is very bright which made me feel comfortable when I walked my dogs in the back. I will be booking again.

This is the third submission about why I was dissatisfied. I'm shocked nobody has called me instead. I keep getting more requests for a review of my stay. It's ridiculous

This is the third submission about why I was dissatisfied. I'm shocked nobody has called me instead. I keep getting more requests for a review of my stay. It's ridiculous

Nice stay. Slightly awkward location as far as approach but no issues.

Nice stay. Slightly awkward location as far as approach but no issues.

Not a good value for an old renovated property. No safety bars in tub

Not a good value for an old renovated property. No safety bars in tub

Horrible property. Broken elevator. Ended up canceling getting refund and leaving.

Horrible property. Broken elevator. Ended up canceling getting refund and leaving.

Great service

Great service

La habitación tenía cucarachas y las toallas tenían pelos, la ducha estaba toda pelada con la pintura levantada

La habitación tenía cucarachas y las toallas tenían pelos, la ducha estaba toda pelada con la pintura levantada

Street noise

Street noise

We had to book this hotel last min because our flight was cancelled so we we're expecting a glamorous stay as it was booked at 11pm. So we got there late and didn't feel the safest with the sounds coming from the other hotel rooms/general exposure with the rooms being outside with just your hotel door as a barrier to the outdoors. Again, did't expect the Ritz but for nearly $400 a night, expected a little better.

We had to book this hotel last min because our flight was cancelled so we we're expecting a glamorous stay as it was booked at 11pm. So we got there late and didn't feel the safest with the sounds coming from the other hotel rooms/general exposure with the rooms being outside with just your hotel door as a barrier to the outdoors. Again, did't expect the Ritz but for nearly $400 a night, expected a little better.

Meets the standard for La Quinta, bed was too firm for me, but my husband liked it. Excellent breakfast! Friendly service, great value, would stay there again

Meets the standard for La Quinta, bed was too firm for me, but my husband liked it. Excellent breakfast! Friendly service, great value, would stay there again

Satisfactory.

Satisfactory.

Great staff

Great staff

DO NOT STAY AT THIS HOTEL! To put it mildly, it’s a glorified motel that calls themselves a hotel. Wyndham should dump this property. I’d give this -5 stars if I could. The nonsense started right from day 1 when I first arrived. I can't add my full review due to character limits. The day I checked in I noticed the WiFi wasn’t working in my room, hence mentioning switching rooms. When I went to the front desk to inform them & she said, “oh yes, that’s a problem.” I asked why that was & she said the WiFi isn’t working on that whole side. I then asked what any normal person would ask, “you rent out a room knowing there is a WiFi issue?” Crickets. Now we get into the mention of switching rooms. I asked to be switched because of the WIFI issues, I need to be able to have sessions. She tells me that because I booked through a third party (Expedia) & that Expedia put restrictions on my room (she said she didn’t know what restrictions) & I must call them to switch rooms. I’ve been through this before, Expedia will put it back on them because it’s their issue. I reminded her that I am on vacation & I am not calling Expedia for a problem at the hotel. She said she would talk to her manager and get back to me. Sure, fine. I had to keep following up. Holes in the window curtains, no chair to sit in, no shower curtain, right next to the maintenance room, you hear that all day and night.

DO NOT STAY AT THIS HOTEL! To put it mildly, it’s a glorified motel that calls themselves a hotel. Wyndham should dump this property. I’d give this -5 stars if I could. The nonsense started right from day 1 when I first arrived. I can't add my full review due to character limits. The day I checked in I noticed the WiFi wasn’t working in my room, hence mentioning switching rooms. When I went to the front desk to inform them & she said, “oh yes, that’s a problem.” I asked why that was & she said the WiFi isn’t working on that whole side. I then asked what any normal person would ask, “you rent out a room knowing there is a WiFi issue?” Crickets. Now we get into the mention of switching rooms. I asked to be switched because of the WIFI issues, I need to be able to have sessions. She tells me that because I booked through a third party (Expedia) & that Expedia put restrictions on my room (she said she didn’t know what restrictions) & I must call them to switch rooms. I’ve been through this before, Expedia will put it back on them because it’s their issue. I reminded her that I am on vacation & I am not calling Expedia for a problem at the hotel. She said she would talk to her manager and get back to me. Sure, fine. I had to keep following up. Holes in the window curtains, no chair to sit in, no shower curtain, right next to the maintenance room, you hear that all day and night.

They did not have cribs or pack n play for twins that are 2 years old even though I called ahead and asked.

They did not have cribs or pack n play for twins that are 2 years old even though I called ahead and asked.

The elevator wasn't working, I had to climb 4 flights with my luggage. The man at the front desk was very welcoming, helpful and apologetic.

The elevator wasn't working, I had to climb 4 flights with my luggage. The man at the front desk was very welcoming, helpful and apologetic.

Very friendly checking in…breawas awesome!! Just some minor cleaning issues it not too bad

Very friendly checking in…breawas awesome!! Just some minor cleaning issues it not too bad

Over priced for what it is. Cheesy. Beds not the same.

Over priced for what it is. Cheesy. Beds not the same.

Shower has cold water only. The rooms are outdated and accessible to anyone wandering the grounds. Biggest issue is street noise, the hotel is right on a main road and the walls are paper thin.

Shower has cold water only. The rooms are outdated and accessible to anyone wandering the grounds. Biggest issue is street noise, the hotel is right on a main road and the walls are paper thin.

Very old. Mattress worn out.

Very old. Mattress worn out.

There’s no manager in duty to talk.

There’s no manager in duty to talk.

It was very expensive for such an average stay.

It was very expensive for such an average stay.

Elevator didn't work had to go up 3 flights of stairs after a long flight with 2 bags and 2 luggage... there were people outside my door talking loud and drinking I had to open the door as a threat after they kept hitting the window .. my spouse found pubs in the shower. Staff were great but for 270 it didn't look like the pictures plus it's a motel not a hotel over priced

Elevator didn't work had to go up 3 flights of stairs after a long flight with 2 bags and 2 luggage... there were people outside my door talking loud and drinking I had to open the door as a threat after they kept hitting the window .. my spouse found pubs in the shower. Staff were great but for 270 it didn't look like the pictures plus it's a motel not a hotel over priced

We use LaQuinta for some of our business clients. The last reservation was for 5 rooms. Corporate should be embarassed on how we were treated. My clients were little people and were told they could not check in because the reservations were held in our company name, not individually. We've never had a problem with this before. You simply change the name to the person staying in the room. It's already 100% pd for. Nope, your staff told them that if we didn't change the names thru hotels.com to the correct person, they were going to cxl the rooms. I was not about to cxl and re-reserve at a different rate and possibly lose the rooms so, I had to personally drive there since my name was on the reservation. In the meantime, i was on the phone w/staff to try and fix over the phone and they hung up on me. They said the GM said i needed to email a copy of my license. i did. then they said, he decided that wasn't good enough and if I didn't show up, they were going to cancel 5 rooms When i got there, my clients informed me that they were told to stand outside til this was resolved. When i got there, I asked why there is such an issue, who hung up on me, where is the GM that changed his mind and if they had an issue with Little People being in their hotel. Discrimination is not cool. All of a sudden, 4 clerks were stumbling over themselves to appease us. Your staff obviously did not want my clients there and made it known to all who were in lobby. Absolutely shameful!

We use LaQuinta for some of our business clients. The last reservation was for 5 rooms. Corporate should be embarassed on how we were treated. My clients were little people and were told they could not check in because the reservations were held in our company name, not individually. We've never had a problem with this before. You simply change the name to the person staying in the room. It's already 100% pd for. Nope, your staff told them that if we didn't change the names thru hotels.com to the correct person, they were going to cxl the rooms. I was not about to cxl and re-reserve at a different rate and possibly lose the rooms so, I had to personally drive there since my name was on the reservation. In the meantime, i was on the phone w/staff to try and fix over the phone and they hung up on me. They said the GM said i needed to email a copy of my license. i did. then they said, he decided that wasn't good enough and if I didn't show up, they were going to cancel 5 rooms When i got there, my clients informed me that they were told to stand outside til this was resolved. When i got there, I asked why there is such an issue, who hung up on me, where is the GM that changed his mind and if they had an issue with Little People being in their hotel. Discrimination is not cool. All of a sudden, 4 clerks were stumbling over themselves to appease us. Your staff obviously did not want my clients there and made it known to all who were in lobby. Absolutely shameful!

We made a mistake and booked the wrong La Quinta, location. It was a five day reservation. With help of Expedia working with the manager at the hotel, we were promised a refund (by the hotel) if we checked out by noon after the first day. We did. No refund yet!!

We made a mistake and booked the wrong La Quinta, location. It was a five day reservation. With help of Expedia working with the manager at the hotel, we were promised a refund (by the hotel) if we checked out by noon after the first day. We did. No refund yet!!

Pool was dirty had to clean ourself elevator was out of order was told all day it would be fixed in an hour was never fixed. Got woken up at 11pm by a guy banging on my door who didnt identify himself saying i wasnt supposed to b in the property then i asked who he was he said security i had to ask for identification then he showed a badge i then went to call front desk from room phone only to find out room phone doesnt work so five min later front desk calls my cell saying sorry security went to wrong room. Minimal hot water

Pool was dirty had to clean ourself elevator was out of order was told all day it would be fixed in an hour was never fixed. Got woken up at 11pm by a guy banging on my door who didnt identify himself saying i wasnt supposed to b in the property then i asked who he was he said security i had to ask for identification then he showed a badge i then went to call front desk from room phone only to find out room phone doesnt work so five min later front desk calls my cell saying sorry security went to wrong room. Minimal hot water

Only problem was elevator not working

Only problem was elevator not working

The room did not have 2 chairs to sit on. Only a desk chair. Clearly there was an area for an additional sitting chair as the table lamp was still there. Also the elevator was not functioning to get to the third level.

The room did not have 2 chairs to sit on. Only a desk chair. Clearly there was an area for an additional sitting chair as the table lamp was still there. Also the elevator was not functioning to get to the third level.

I had a late reservation and arrived even later after numerous flight delays; the guy at the front desk did a great job taking care of me and quickly changed me into a clean room after the first room was not ready. It's not the Ritz, but it's good for its price.

I had a late reservation and arrived even later after numerous flight delays; the guy at the front desk did a great job taking care of me and quickly changed me into a clean room after the first room was not ready. It's not the Ritz, but it's good for its price.

Overall though- a very nice hotel and I’d stay again!

Overall though- a very nice hotel and I’d stay again!

N/a

N/a

The cleanest

The cleanest

The property looks runed down and the rooms have a smell.

The property looks runed down and the rooms have a smell.

Dirty

Dirty

And on top of that a solicitation on the lobby.

And on top of that a solicitation on the lobby.

The hotel was filthy. When we arrived to our first room the bathroom had a leak,water was all over the floor. The second room was filthy, with no Internet service, the third and last room was also filthy, had German cockroaches in the room, which I have tried to upload the photo but this app won't allow it. That was the last incident, luckily we didn't have our belongings in the room yet. Not only was the place filthy, they had a lot of drug traffic present on premises, very unsafe.

The hotel was filthy. When we arrived to our first room the bathroom had a leak,water was all over the floor. The second room was filthy, with no Internet service, the third and last room was also filthy, had German cockroaches in the room, which I have tried to upload the photo but this app won't allow it. That was the last incident, luckily we didn't have our belongings in the room yet. Not only was the place filthy, they had a lot of drug traffic present on premises, very unsafe.

The only bright spot was the nice girl working at the front desk.

The only bright spot was the nice girl working at the front desk.

Super nice

Super nice

The staff were all really friendly. And the complimentary breakfast was good. As for the room, it was so humid that everything was damp and the floor was slick and we had to wear socks because the floor was dirty. It was nice to have a microwave and mini fridge. The pool needed cleaning as well. I know we were there the beginning of February but it was 83 degrees and it would have been nice to take a dip. Everything else was good.