InTown Suites Extended Stay West Palm Beach FL

At check-in, we were informed that because we had a service dog, we were required to stay in a specific room designated for guests with dogs. This practice raises serious concerns regarding compliance with the Americans with Disabilities Act. Service animals are not classified as pets, and restricting guests to certain rooms on this basis is inappropriate and potentially discriminatory. Additionally, the room presented ongoing sanitation issues. We encountered well over a dozen roaches during our stay, despite maintaining a clean environment with no food debris. This indicates a larger pest control issue that was not properly addressed and made the room unsuitable for occupancy. Furthermore, the condition of the property does not align with the images and representations provided online. The advertising is misleading and does not accurately reflect the actual state of the accommodations.Given the length of our stay and the conditions we were required to endure, this experience fell significantly below any reasonable standard of hospitality.

Know when you check in that there is no luggage rack to transport your items to an extended stay property. The sign right outside of the property says " fully furnished". There is a stove, microwave and refrigerator. There are no coffee pot, dishes, cups, glasses, pots, pans, utensils or hangers. There are 2 towels and one roll of toilet paper that will not be replaced for your stay. There is only one small bar of soap for the bathroom sink. Bring everything. That being said, this is clearly not meant to be a vacation rental. It is residential. There are many families living there full time. The school bus stops in the parking lot to bring and return the children residents to school. For this, I believe, they are supplying a great service to the community. After speaking with the friendly folks that live there, I learned that the property used to be inhabited by some of the most unsavory folks of our population. Positive changes have been made to make it a safe affordable living situation. I applaud that. I will choose a different property next year but wish them success in the service they are providing to the residents that live there.

The front desk clerk ashton refused to refund deposit and refund money after early check out! I am furious and will never recommend staying there to my worst enemy.

The biggest problem was the presence of roaches in the room. Seeing multiple insects crawling around made it impossible to feel comfortable or safe, and it raised serious concerns about hygiene standards. This alone made the stay extremely unpleasant. The “General Manager” Charles was extremely rude! We booked a stay for a week coming in from out of town and were concerned about arriving close to closing office hours so we contacted the office with concerns to weigh our options. Charles dismissed us as if we were nothing, then when asked his name he became snappy. Additionally, there were groups of people hanging around outside the property at all hours, which made the environment feel unsafe and unwelcoming. Overall, I would not recommend staying here. Between the cleanliness issues, poor customer service, and uncomfortable atmosphere, this was easily one of the worst hotel experiences I’ve had! Pictures are falsely advertised for the property.

My booking started on March 13, 2026. I got to the hotel a little after 8PM, front desk was locked at 7PM. I called the number on the door as directed and the man who answered said he couldn't help, I had to return for check-in 11 AM on March 14, 2026. That instruction wasn't given when I made the booking. Conveniently when I pointed it out to the General Manager, the information changed on Expedia to say check-in ends at 7PM. Imagine being left stranded as an international traveller because the hotel you booked didn't leave clear instructions on their check -in policy. Thank God, I had alternative options for the night. When I checked in on March 14, 2026, I was told I was a no show, not true! So, my original reservation was cancelled and my 10days stay, changed to 7 days.....I stayed until the Monday, when I was told by Charles to check out because they didn't have a room to replace the defective one I was placed in...I was only refunded 3days. This Hotel not recommended, it is not suitable for guests. Zero Star!

Not really, but housekeeping and the manager moved quickly to fix the problem The property is much improved from what it used to be and the staff was friendly.

Not really, but housekeeping and the manager moved quickly to fix the problem The property is much improved from what it used to be and the staff was friendly.

The place is not bad they tried upgrading the rooms which was OK however, there is no cart to be able to bring up your belongings so you have to carry them all the way through the hotel to your room.

The place is not bad they tried upgrading the rooms which was OK however, there is no cart to be able to bring up your belongings so you have to carry them all the way through the hotel to your room.

You can tell it is an old building. Everything worked fine. Could use a closet, no where to hang clothes.

You can tell it is an old building. Everything worked fine. Could use a closet, no where to hang clothes.

My reservation was not honored.

My reservation was not honored.

The credit is bad because they didn't provide necessary amenities for every day hotel stay,so as a poor guest with low budget I gotta buy few staff stuff that they didn't provide like soaps, clean towels, toilet paper, coffee, etc so it was terrible, also restroom broken and they don't have customers service front desk 24/7

The credit is bad because they didn't provide necessary amenities for every day hotel stay,so as a poor guest with low budget I gotta buy few staff stuff that they didn't provide like soaps, clean towels, toilet paper, coffee, etc so it was terrible, also restroom broken and they don't have customers service front desk 24/7

Not recommended

Not recommended

Overall decent experience. Bathroom light switch worked half the time and my food spoiled in the fridge, even with it turned to the coldest setting.

Overall decent experience. Bathroom light switch worked half the time and my food spoiled in the fridge, even with it turned to the coldest setting.

No one at the property office to check us in. We had to find another hotel and deposit was not refunded.

No one at the property office to check us in. We had to find another hotel and deposit was not refunded.

Nothing

Nothing

Should have offered a refund given the terrible condition of the room. Filthy and unsafe.

Should have offered a refund given the terrible condition of the room. Filthy and unsafe.

The employee Mr.Smith is so nice and does his job very well I truely recommend him a raise

The employee Mr.Smith is so nice and does his job very well I truely recommend him a raise

The manager put me out on my second day from paying 625$ for a week because someone that was coming to my room was drunk and called him out his name.. he called the police on him and put me out for trespassing like I did not have a room there and wouldn't talk to me locked the office and would not refund me my money . Then he only refunded me 298 and I paid 625

The manager put me out on my second day from paying 625$ for a week because someone that was coming to my room was drunk and called him out his name.. he called the police on him and put me out for trespassing like I did not have a room there and wouldn't talk to me locked the office and would not refund me my money . Then he only refunded me 298 and I paid 625

N

N

The entire night was miserable. The marijuana smoke smell was so strong it was literally as if someone was in my room smoking marijuana. There was loud music and arguing with frequently bottles being broken until 3:30am. I left as early as I felt safe enough to leave my room. The office was closed when I left so I called the number on the door later in the day in order to speak to the front desk person for a refund. I received $50 back. Called back for the remaining $585.84 and was told by front desk, refunds are up to corporate. Corporate says its their policy they do not give refunds. This place is unsafe, unsanitary and criminal and should be condemned.

The entire night was miserable. The marijuana smoke smell was so strong it was literally as if someone was in my room smoking marijuana. There was loud music and arguing with frequently bottles being broken until 3:30am. I left as early as I felt safe enough to leave my room. The office was closed when I left so I called the number on the door later in the day in order to speak to the front desk person for a refund. I received $50 back. Called back for the remaining $585.84 and was told by front desk, refunds are up to corporate. Corporate says its their policy they do not give refunds. This place is unsafe, unsanitary and criminal and should be condemned.

I found the property exactly what I was in need of. Great laundry and staff was helpful to meet my needs.

I found the property exactly what I was in need of. Great laundry and staff was helpful to meet my needs.

This place was so noisy the people upstairs were up all night long doing I’m not sure what but pounding on the floor it was almost impossible to sleep and when you finally did they were up jumping up and down again.

This place was so noisy the people upstairs were up all night long doing I’m not sure what but pounding on the floor it was almost impossible to sleep and when you finally did they were up jumping up and down again.

It was not like the pictures i saw on line. Also it had roaches. I booked for a ten days but had to leave because of the condition of the room and they still charged me for all the ten days. Refuse to refund me anything back worse place to stay at

It was not like the pictures i saw on line. Also it had roaches. I booked for a ten days but had to leave because of the condition of the room and they still charged me for all the ten days. Refuse to refund me anything back worse place to stay at

😀

😀

poor cleaning and maintenance room's

poor cleaning and maintenance room's

Keep scrolling!!

Keep scrolling!!

I never got into the property to check in. They close at 7 pm and would not check me in 2 min after.

I never got into the property to check in. They close at 7 pm and would not check me in 2 min after.

Police activity. Wasn't comfortable.

Police activity. Wasn't comfortable.

I like the location.

I like the location.

Great place until I get my apartment!

Great place until I get my apartment!

I really enjoyed my stay at the In town suites. The room was very nice and clean. The staff was very helpful and nice. I will stay there again.

I really enjoyed my stay at the In town suites. The room was very nice and clean. The staff was very helpful and nice. I will stay there again.

Clean and comfortable no issues at all

Clean and comfortable no issues at all

Beyond expectations, they’re recent renovation was perfect, bedding comfortable, rooms have everything necessary. Surprisingly clean.

Beyond expectations, they’re recent renovation was perfect, bedding comfortable, rooms have everything necessary. Surprisingly clean.

GM Norman excellent at all aspects of job. He treated all guests & staff kindly, fairly, equitably. Location of building proximity to freeways, stores, gas is optimal. Clean, safe, secure faculity. I highly recommend.

GM Norman excellent at all aspects of job. He treated all guests & staff kindly, fairly, equitably. Location of building proximity to freeways, stores, gas is optimal. Clean, safe, secure faculity. I highly recommend.

No tiene las mejor condiciones, tu te encargas de la limpieza y lavada de toallas, y debes llevar todo lo que vayas a necesitar, ellos no suplen nada (papel higiénico, jabón, utensilios de cocina...)

No tiene las mejor condiciones, tu te encargas de la limpieza y lavada de toallas, y debes llevar todo lo que vayas a necesitar, ellos no suplen nada (papel higiénico, jabón, utensilios de cocina...)

Poor customer service; my key didn't work numerous times and there was no one around to help; bad area, too with crazy things going on

Poor customer service; my key didn't work numerous times and there was no one around to help; bad area, too with crazy things going on

This was the worst hotel experience of my life, Please don’t stay here no security at night, strange people walking around property, don’t get full by the price this is a dump!!!!

This was the worst hotel experience of my life, Please don’t stay here no security at night, strange people walking around property, don’t get full by the price this is a dump!!!!

Trash

Trash

The whole experience was crap. From checking in and the desk clerk informing me how much he cannot stand the guest there and how he has the power to kick people out when he wants to. When I got to my room the room had not been cleaned thoroughly and I did inform the front desk clerk he told me it would be taken care of Tuesday. We checked in on a Saturday. By Tuesday the room still was not clean. I went down to the front desk he told me it should have been cleaned and that he would leave a note for housekeeping. On Wednesday the room still was not clean he informed me he forgot the room number. On Thursday I went down angry because the room was still not cleaned he started screaming at me and slamming his hand on the desk telling me to get out of the lobby. The on-site property manager advised me that he would leave a note for housekeeping and that my room would be cleaned guaranteed the next day. The next day my room was not clean and I could tell that housekeeping and the front desk clerk had a conversation about me. I was then told that my room would not be clean because I checked in on Sunday and I had to stay there for an entire week before my room would be cleaned. When I asked for management's number they told me they did not have it and the front desk clerk advised me in front of everyone that they would not be renewing me for another week and that I needed to get my stuff and get out. There were roaches in this hotel and the floors are gross nothing is clean!

The whole experience was crap. From checking in and the desk clerk informing me how much he cannot stand the guest there and how he has the power to kick people out when he wants to. When I got to my room the room had not been cleaned thoroughly and I did inform the front desk clerk he told me it would be taken care of Tuesday. We checked in on a Saturday. By Tuesday the room still was not clean. I went down to the front desk he told me it should have been cleaned and that he would leave a note for housekeeping. On Wednesday the room still was not clean he informed me he forgot the room number. On Thursday I went down angry because the room was still not cleaned he started screaming at me and slamming his hand on the desk telling me to get out of the lobby. The on-site property manager advised me that he would leave a note for housekeeping and that my room would be cleaned guaranteed the next day. The next day my room was not clean and I could tell that housekeeping and the front desk clerk had a conversation about me. I was then told that my room would not be clean because I checked in on Sunday and I had to stay there for an entire week before my room would be cleaned. When I asked for management's number they told me they did not have it and the front desk clerk advised me in front of everyone that they would not be renewing me for another week and that I needed to get my stuff and get out. There were roaches in this hotel and the floors are gross nothing is clean!

I had to leave the last day early and check into new hotel The Power went all day it was Hot and the hallways were Black NO LIGHTS there is no one around to ask questions because the office is closed I think this place is more for Section 8 People living in this place full time and there were drugs being done in the parking lots in cars

I had to leave the last day early and check into new hotel The Power went all day it was Hot and the hallways were Black NO LIGHTS there is no one around to ask questions because the office is closed I think this place is more for Section 8 People living in this place full time and there were drugs being done in the parking lots in cars

We rented a kitchenette with the intent of being able to cook. No dishes or utensils provided. Hotel was extremely noisy with kids jumping all hours of the day and night.

We rented a kitchenette with the intent of being able to cook. No dishes or utensils provided. Hotel was extremely noisy with kids jumping all hours of the day and night.

My stay here at Intown suites was quite pleasant stay. Very clean, staff was very courteous and friendly

My stay here at Intown suites was quite pleasant stay. Very clean, staff was very courteous and friendly

It was not what I expected the cleaning people walk in your whenever they want takes them hours to clean one room. I left some items in my room and they where taken

It was not what I expected the cleaning people walk in your whenever they want takes them hours to clean one room. I left some items in my room and they where taken

Property was ok for the price; I didn’t like the fact that the day of room service they didn’t change sheets or do the bed; they did not change towels or clean the bathroom!

Property was ok for the price; I didn’t like the fact that the day of room service they didn’t change sheets or do the bed; they did not change towels or clean the bathroom!

I did not ever check in to the room and I need my money back for this hotel

I did not ever check in to the room and I need my money back for this hotel

My stay was comfortable. It was close to my work, and I enjoyed the little kitchen area. I wish I stayed longer

My stay was comfortable. It was close to my work, and I enjoyed the little kitchen area. I wish I stayed longer

Managment hotel is really clean and every one is really respectfull

Managment hotel is really clean and every one is really respectfull

i stayed here for 10 days after switching among a few hotels while on an extended business trip. i wish i had found this place earlier because of the kitchen area alone.

i stayed here for 10 days after switching among a few hotels while on an extended business trip. i wish i had found this place earlier because of the kitchen area alone.

Great staff. Very friendly. Clean room.

Great staff. Very friendly. Clean room.