Willard InterContinental Washington by IHG

good overall but not perfect

We booked a Junior 2 Queen Bed Suite, which worked perfectly for our family. The separate sitting area with a pull-out couch gave our kids their own space to sleep. This made the room feel much larger and more comfortable than a standard hotel room. Our front-facing room also had a great partial view of the Washington Monument, which was a special bonus. The hotel also went above and beyond for my birthday by surprising us with delicious mini cupcakes and sparkling water, which was a thoughtful touch and greatly appreciated! The staff was outstanding, particularly Luciana at the front desk. We arrived before our room was ready at 3:00 PM, and she provided excellent recommendations for places to visit and ways to spend our time nearby. Her friendly and helpful attitude set the tone for a great stay. Families should know about the children’s program, which includes a mini library where kids can earn “Duck Bucks” and redeem them for treats at the cafe. Our children loved it and it added a fun, unique element to the stay. One tip for future guests: the minibar uses a weighted sensor system. If you pick up an item, even just to look at it, you may be charged.

Excellent!

Amazing! Location, interior, cleanliness, everything was incredible!

Beautiful property, attentive staff, great room service and menu.

the opulent foyers and the beautiful room were a memorable way to see Washington DC . from the parking attendants to the front desk staff - all very helpful x

Good

The entire staff was wonderful. Especially Ali Ozan Tezyurek who went above and beyond to make us feel comfortable. Nothing

Very elegant but also convenient The elevators are old and takes time during rush hour

The entire staff was wonderful. Especially Ali Ozan Tezyurek who went above and beyond to make us feel comfortable. Nothing

Très bel hôtel

Very good

The Willard provided a lovely stay during our Washington DC trip. The hotel was beautiful and convenient for site seeing. The staff was friendly and went out of their way to meet our needs. A real treat.

Beautiful hotel, friendly and compassionate staff.

Superb

Wonderful location, absolutely beautiful hotel, fabulous staff! Breakfast was okay. Service was good but the food was just okay. Otherwise, the entire stay was amazing!

Wonderful location, absolutely beautiful hotel, fabulous staff! Breakfast was okay. Service was good but the food was just okay. Otherwise, the entire stay was amazing!

To me, this is the cleanest, coziest, and nicest hotel in DC. I love it and have always had wonderful stays.

It has age/history without seeming worn

Lovely hotel, room was pretty hated the amenity fee, falsely charged ridiculous amount for mini bar that wasn’t used. Did get refunded but i had to contact them.

Lovely hotel, room was pretty hated the amenity fee, falsely charged ridiculous amount for mini bar that wasn’t used. Did get refunded but i had to contact them.

clean room

Exceptional

Everything was special! The valet parking was quick and easy.

The restaurant is a miss bar a hit

Exceptional

Clean

This historic property is beautifully maintained and centrally located near the mall and museums, Old Ebbit Grill and Joes Crab, among other eateries. Also, the Round Robin grill, named by Walt Whitman, offers good food and great drinks. It is only one of two bars in the US to ask me if I wanted my martini stirred or shaken. The suites are spacious and amentities fine.

We have amazing experience here.

excellent location, clean room with queen size beds, easy parking

Very clean

Hotel centrally located, clean and staff is attentive.

The hotel is beautiful and staff workers were very friendly. We enjoyed the cafe several times as well as the restaurant. It's in an amazing location.

Gorgeous. Perfect location. Amazing staff

Gorgeous. Perfect location. Amazing staff

The stay was lovely and no complaints about the property. We loved it!

Very good

Beautiful historic building

Beautiful historic building

Exceptional

Location N/A

Location N/A

Exceptional

Exceptional

VERY GOOD

Christmas decor and carols were a special touch

Christmas decor and carols were a special touch

Stairs at the front of the location. Hard to get the luggage up. Food was not as good as it should have been. Not a big menu. No store in hotel for snacks.

The location Stairs at the front of the location. Hard to get the luggage up. Food was not as good as it should have been. Not a big menu. No store in hotel for snacks.

Beautiful hotel excellent location and the friendliest staff. Walking distance to all the top sites. Can’t wait to visit again.

Beautiful hotel excellent location and the friendliest staff. Walking distance to all the top sites. Can’t wait to visit again.

Beautiful, historic hotel perfect location. Enjoyed everything about our stay

Beautiful, historic hotel perfect location. Enjoyed everything about our stay

Mild

Mild

Staff and room were great.

Staff and room were great.

Absolutely amazing!

Absolutely amazing!

Staff was excellent. Room large and beautiful. Attended a wedding there. Beautiful hotel.

Staff was excellent. Room large and beautiful. Attended a wedding there. Beautiful hotel.

Very good

The room, the staff, the atmosphere..all perfect.

The room, the staff, the atmosphere..all perfect.

Great staff Pillows are way too soft

Very beautiful and clean

I liked the building’s historical design I didn’t like the “ amenities “ charge of 40 dollars for things I didn’t use . Basically a tax for nothing and I don’t think it’s appropriate given that these things are paid for when booking the room.

Nice

Nice

Hotel was immaculate. The staff charming and helpful. It’s a beautiful hotel.

Hotel was immaculate. The staff charming and helpful. It’s a beautiful hotel.

The property is beautiful, the staff mostly friendly and the rooms nice. However, anything relating to dining makes this place a nightmare. Their desserts are inedible. The maitre are rude, and because of restaurant renovations, they spill the dining room into corridors making it uncomfortable to use the facilities or even cross the hotel.

The property is beautiful, the staff mostly friendly and the rooms nice. However, anything relating to dining makes this place a nightmare. Their desserts are inedible. The maitre are rude, and because of restaurant renovations, they spill the dining room into corridors making it uncomfortable to use the facilities or even cross the hotel.

The room was freezing and they couldn't fix the heating so they moved me to another room and told me I would have a discount which they did not then give me.

The room was freezing and they couldn't fix the heating so they moved me to another room and told me I would have a discount which they did not then give me.

The rooms lack a bit of natural light

One of America’s great hotels.

One of America’s great hotels.

Perfect.

Perfect.

Exceptional.

Staff upgraded my son and daughter in law on their wedding day

Staff upgraded my son and daughter in law on their wedding day

Good ambience

Good ambience

The Willard was impeccable from the moment we arrived to the moment we departed. The room was spacious and beautiful kept. The room service was quick and food always so good. The hotel was located right across from the White House. Conveniently located to many amazing restaurants and sites. We will definitely be back!

The Willard was impeccable from the moment we arrived to the moment we departed. The room was spacious and beautiful kept. The room service was quick and food always so good. The hotel was located right across from the White House. Conveniently located to many amazing restaurants and sites. We will definitely be back!

The location was Washington, DC. The hotel is the loveliest in the area. Our room was beautiful and quiet on the 3rd floor. The restaurant dining experience was not up to our standard. Breakfast was fine, but dinner left a lot to be desired.

Supurb! A perfect birthday treat to myself. Very historic, prestigious, and 10/10 location and service.

Supurb! A perfect birthday treat to myself. Very historic, prestigious, and 10/10 location and service.

Great service, beautiful hotel.

Great service, beautiful hotel.

Beautiful hotel in great location.

Beautiful hotel in great location.

The Willard was pure magic during the holidays, beautifully decorated, warm, and elegant without ever feeling stiff. The service was exceptional, and the atmosphere made our family feel truly welcomed. A perfect blend of history, luxury, and holiday spirit. We created wonderful memories here and would absolutely return.

The Willard was pure magic during the holidays, beautifully decorated, warm, and elegant without ever feeling stiff. The service was exceptional, and the atmosphere made our family feel truly welcomed. A perfect blend of history, luxury, and holiday spirit. We created wonderful memories here and would absolutely return.

Great room, helpful staff.

Great room, helpful staff.

Close to everything

Close to everything

The hotel is five stars, but the service is only one star. When I arrived, I spoke to the reception staff and told them I care a lot about cleanliness. He answered confidently and said all the rooms are clean. When I entered the room, I found food crumbs on the chair and the bed, and the mirrors were not clean. It is acceptable, but it does not deserve the price and does not match a five-star hotel level. They charged me 100 dollars extra, not including the 100-dollar deposit. There is also a daily service tax that is non-refundable. I asked the staff to explain the bill. He said I must pay 32 dollars every day to use in the restaurant or the spa. Whether I use it or not, I still have to pay. They never informed me about this before.

This hotel is so beautiful and the staff were amazing. The food eas second to none. Highly recommend.

This hotel is so beautiful and the staff were amazing. The food eas second to none. Highly recommend.

Amazing location and fantastic rooms Great hotel , poor service

Gorgeous hotel, with beautiful Christmas decorations added a special kind of elegance rich in history.

Gorgeous hotel, with beautiful Christmas decorations added a special kind of elegance rich in history.

Wonderful historic hotel and location!

Wonderful historic hotel and location!

Beautiful Zero

Great historic hotel, remodel is lovely, elegant architecture, terrific location, wonderful staff -- folks who have been there for ages and love the hotel and its history. They were delighted to share information on the hotel. Effective, efficient service. Excellent breakfast. Love the carpets, furniture, mixture of gorgeous old lamps, marble and updated upholstery. Terrific paintings. Elegant guests. Well dressed, well mannered, choir singing Christmas carols in the lobby. Gorgeous Christmas decorations. BRAVO!!!

Great hotel but hotel room walls allow for any dialogue from adjacent rooms to be heard in the other room. Not ideal if someone is on a confidential meeting/call.

Great hotel but hotel room walls allow for any dialogue from adjacent rooms to be heard in the other room. Not ideal if someone is on a confidential meeting/call.

Excellent location to visit Washington DC. Nice, healthy breakfast!!

Excellent location to visit Washington DC. Nice, healthy breakfast!!

Clean room. We had breakfast in the room twice. Very convenient.

Clean room. We had breakfast in the room twice. Very convenient.

Rooms were clean, Staff members were nice. I would definitely stay here again.

Rooms were clean, Staff members were nice. I would definitely stay here again.

We had a great time at the Willard. Perfect location, nice hotel.

We had a great time at the Willard. Perfect location, nice hotel.

Amazing all around

Amazing all around

Great historic hotel with large rooms

Great historic hotel with large rooms

Daily amenity charge is tacky. Either round up the total nightly charge or remove the charge entirely. Its a garbage charge akin to a cell phone company adding hidden fees. Transparency in pricing goes a long way, and the Willard stumbled considerably

Daily amenity charge is tacky. Either round up the total nightly charge or remove the charge entirely. Its a garbage charge akin to a cell phone company adding hidden fees. Transparency in pricing goes a long way, and the Willard stumbled considerably

Ali checked us in and was an absolute gem! We had a great conversation and he offered us a late check out at no extra cost which was so nice The room was beautiful, clean and perfect for our stay-cation! Wish we had booked for 2 nights. We will definitely be back.

Ali checked us in and was an absolute gem! We had a great conversation and he offered us a late check out at no extra cost which was so nice The room was beautiful, clean and perfect for our stay-cation! Wish we had booked for 2 nights. We will definitely be back.

Afternoon Tea was very nice

Afternoon Tea was very nice

Everything in this place is very nice and meets the highest standard. Location, services, the building itself, rooms and cafe. Makes you want to go back. No dislikes.

Clean room, luxury historic hotel, convenient location

Clean room, luxury historic hotel, convenient location

Clean and comfortable

Clean and comfortable

The Williard is a sophisticated property with boundless historical charm not tainted by all the modern conveniences. Everything exudes class and elegance. It is also nicely located in the upscale official district of DC, close to the museums and regal government estates.

The Williard is a sophisticated property with boundless historical charm not tainted by all the modern conveniences. Everything exudes class and elegance. It is also nicely located in the upscale official district of DC, close to the museums and regal government estates.

Yes

Yes

Because room with a great view of the monument.

Because room with a great view of the monument.

Clean room, location, and aesthetics of the hotel property

Clean room, location, and aesthetics of the hotel property

Excellent staff!! Room service was excellent and very helpful!

Excellent staff!! Room service was excellent and very helpful!

Close to everything . Parking very expensive . Building is old but clean .

Excellent

Excellent

The people were wonderful. The service was excellent. My only recommendation would be to make the towels softer and smell fresher.

The people were wonderful. The service was excellent. My only recommendation would be to make the towels softer and smell fresher.

the staff was impeccable and the hotel exudes old world style with grace and modern amenities.

the staff was impeccable and the hotel exudes old world style with grace and modern amenities.

Staff is amazing!

Great staff. Clean room and bathroom

Great staff. Clean room and bathroom

Liked the Round Robin Bar!

Liked the Round Robin Bar!

Friendly, very helpful, clean,

Friendly, very helpful, clean,

Loved the traditional beautiful feel.

Loved the traditional beautiful feel.

Worst hotel experience of my life. We had a room reserved and when we arrived at the property they didn’t honor it and switched us to an another hotel that was less expensive in a bad part of town. They charged us for both and I had to spend an hour trying to rectify it.

Worst hotel experience of my life. We had a room reserved and when we arrived at the property they didn’t honor it and switched us to an another hotel that was less expensive in a bad part of town. They charged us for both and I had to spend an hour trying to rectify it.

Great hotel

Great hotel

The room was clean and beautiful. Everything was in walking distance.

The room was clean and beautiful. Everything was in walking distance.

5 star

5 star

👌

👌

The hotel was exactly what I wanted, old charm, great location and impeccable service. Absolutely a first class experience.

The hotel was exactly what I wanted, old charm, great location and impeccable service. Absolutely a first class experience.

I will definitely stay here again. The service was great!

I will definitely stay here again. The service was great!

Wonderful property and even more wonderful.. the team, reception, bar, concierge and housekeeping team

Wonderful property and even more wonderful.. the team, reception, bar, concierge and housekeeping team

Quick stay for a great dinner and hotel visits with my son, a History major. Couldn’t be happier with the location service and stay.

Quick stay for a great dinner and hotel visits with my son, a History major. Couldn’t be happier with the location service and stay.

Loved the history room.

Loved the history room.

The bed was terrific, and the staff was great and very accommodating. I did not give it five stars because of the cost, which seems exorbitant, especially with the mini bar.

The bed was terrific, and the staff was great and very accommodating. I did not give it five stars because of the cost, which seems exorbitant, especially with the mini bar.

The Willard Hotel is a famous Washington icon and it lives up to its historic reputation.

The Willard Hotel is a famous Washington icon and it lives up to its historic reputation.

Great

Great

Very good

Very good

A

A

Great bar

Great bar

Bar. Great!

Bar. Great!

Walking distance to the White House! Location is perfect! Close to all the main tourist attractions! Stunning does not even begin to describe this hotel! Every single detail has been thought out and execited so brilliantly! I was beyond pleased with everything throughout! Will be back!

Walking distance to the White House! Location is perfect! Close to all the main tourist attractions! Stunning does not even begin to describe this hotel! Every single detail has been thought out and execited so brilliantly! I was beyond pleased with everything throughout! Will be back!

Sad that it is obvious that the property is failing. It seemed empty and lackluster. One restaurant and one tiny bar

Sad that it is obvious that the property is failing. It seemed empty and lackluster. One restaurant and one tiny bar

Awesome location! Staff was super friendly and helpful. Perfect base camp to see all the sites in DC

Awesome location! Staff was super friendly and helpful. Perfect base camp to see all the sites in DC

My family of six unanimously ranks our stay at The Willard as one of the finest hotel experiences we’ve ever had. Having traveled extensively and stayed at numerous hotels, we can confidently say The Willard stands above the rest. Our visit was made truly unforgettable by your Guest Relations Quality Manager, Ali Tuzyurek. Ali went above and beyond to ensure our comfort, securing us adjoining rooms and surprising us with complimentary cakes and treats upon our return from a day of sightseeing. The personalized touch of having our children’s names beautifully written on the dessert plates was a delightful gesture that made our trip extraordinarily special. The hotel itself was impeccable—clean, serene, and perfectly situated in the heart of the city. We couldn’t recommend The Willard more highly and look forward to returning. But Ali truly made the entire experience top notch!

My family of six unanimously ranks our stay at The Willard as one of the finest hotel experiences we’ve ever had. Having traveled extensively and stayed at numerous hotels, we can confidently say The Willard stands above the rest. Our visit was made truly unforgettable by your Guest Relations Quality Manager, Ali Tuzyurek. Ali went above and beyond to ensure our comfort, securing us adjoining rooms and surprising us with complimentary cakes and treats upon our return from a day of sightseeing. The personalized touch of having our children’s names beautifully written on the dessert plates was a delightful gesture that made our trip extraordinarily special. The hotel itself was impeccable—clean, serene, and perfectly situated in the heart of the city. We couldn’t recommend The Willard more highly and look forward to returning. But Ali truly made the entire experience top notch!

Great experience and location

Great experience and location

The hotel public spaces were very nice and well maintained. The rooms were spacious and comfortable. Don’t miss afternoon tea in Peacock Alley, my grandchildren really enjoyed the experience. There is a little museum with the history of the hotel, we found it quite interesting.

The hotel public spaces were very nice and well maintained. The rooms were spacious and comfortable. Don’t miss afternoon tea in Peacock Alley, my grandchildren really enjoyed the experience. There is a little museum with the history of the hotel, we found it quite interesting.

Good staff.

Good staff.

This is our second stay at The Willard. Location is excellent. Staff is very knowledgeable and helpful. Hotel is beautiful. HIGHLY recommend the Tea in the Alley. The room was great with an incredible view.

This is our second stay at The Willard. Location is excellent. Staff is very knowledgeable and helpful. Hotel is beautiful. HIGHLY recommend the Tea in the Alley. The room was great with an incredible view.

Unprecedented luxury a stones throw from the white house and central to all sites

Unprecedented luxury a stones throw from the white house and central to all sites

Fantastic property and first class customer service!!

Fantastic property and first class customer service!!

Just a great venue and experience.

Just a great venue and experience.

I loved everything about the Willard. Clean service location was perfect. Definitely recommend

I loved everything about the Willard. Clean service location was perfect. Definitely recommend

Excellent service from everyone the Willard. Facilities were clean, food in the Cafe was great, zero complaints! Stay here if you are going to DC!

Excellent service from everyone the Willard. Facilities were clean, food in the Cafe was great, zero complaints! Stay here if you are going to DC!

I booked the Willard InterContinental through your platform and encountered: - Mouse(s) under infant’s bed and in room - Missing wedding ring after room change - Double-charged $1,112.68 (not refunded until I contacted them) - Limited response despite promised callbacks from Front Office Manager and Security Director. They never called back Three weeks later: No wedding ring update, no refunds, no compensation beyond points. IHG’s negligent management of this historic property - ignoring health hazards and lost valuables - is unacceptable.

I booked the Willard InterContinental through your platform and encountered: - Mouse(s) under infant’s bed and in room - Missing wedding ring after room change - Double-charged $1,112.68 (not refunded until I contacted them) - Limited response despite promised callbacks from Front Office Manager and Security Director. They never called back Three weeks later: No wedding ring update, no refunds, no compensation beyond points. IHG’s negligent management of this historic property - ignoring health hazards and lost valuables - is unacceptable.

It is so beautiful. I love the color scheme. Well kept and immaculate

It is so beautiful. I love the color scheme. Well kept and immaculate

Iconic place!!

Iconic place!!

beatiful hotel, well maintained, luxury decorations

The Willard Hotel provides an unforgettable experience. The Historic Hotel itself with amazing ambience coupled with first class attentive staff consistently makes an amazing stay in DC. This was my fourth visit at the Willard and I will not consider staying any place else when I visit DC.

Greta service great hotel

We love this hotel. We have stayed here before and it’s still charming and the staff is so friendly and helpful. They are the best. Will be back for sure. Thank you Willard hotel

Great!

Our favorite place to stay in DC.

Everything from the staff, cleanliness and good food are exactly what we needed.

overall good. Cant find hair dryer in the room.

The hotel needs a wheelchair ramp closer to the lobby.

Fantastic all around. Love the history and beautiful architecture. 10/10. Can’t wait to stay again.

Good

Excellent and exceptional. We actually extended our stay. It was fabulous.

Beautiful hotel and nicest room I’ve ever stayed in which was the classic king size. Walkable to most everything.

I like it

Excellent

Staff were responsive to request we made to ensure our kiddos were comfortable during our stay. Dinner from the hotel was great. Will definitely stay again!

One of the best hotels we have ever stayed in. The staff were all delightful and the location was fantastic.

Clean relax comfortable

We love this historic hotel right in the heart of DC. It is gorgeous and convenient. The ballrooms are to-die-for and we secretly hope that one of our children will have a wedding reception here. The afternoon tea is so lovely. We happened on this hotel late at night almost 20 years ago when we decided to pull over after a long day of car travel. The kind staff quickly accommodated us with our four weary children by getting us into our room quickly and setting up two baby cribs. We have been loyal patrons ever since.

Beautiful historic hotel with lovely amenities. Friendly, helpful staff. Enjoyed our time there.

Best hotel in the area. Perfect place to stay!

Excellent hotel, perfect location, great round robin bar, somewhere special.

Such a wonderful stay. The property is very convenient to the national mall; all the monuments and Smithsonian museums are within walking distance. The room was spacious with comfortable beds. The service was impeccable. We look forward to staying again.

Historic hotel, beautifully kept - close to everything. I would recommend and stay there again.

The spa

Great hotel! Great location!

It's like traveling back in time to when the hotel was built. The hotel is beautiful and the staff is amazing.

Our favorite in D.C. I think Cafe du Parc needs to be expanded. The coffee shop area needs to be expanded, including more help. These are minor. The hotel is well worth the price. Restful and old world, without being pretentious.

We loved this stay. It’s elegant and the staff is so kind. The restaurant is very good. The location couldn’t have been better. We will return here for sure!

Historic hotel near the White House and Washington Memorial, very nice!

Top hotel option in Washington, DC.

Amazing. Period.

Never told us that we had a resort fee

GREAT ATTENTION TO CUSTOMER SATISFACTION AND CARE

Fantastic location in DC! If I hadnt booked this hotel I would have wished I did. Will most definitely be back.

Disappointing. We were overcharged for parking after we were told it was waived. Staff was rude. Our sink flooded and we couldn’t use it. Unacceptable for the price we paid for the room. Disappointed.

Very nice

They charge a lot for a room, which I get. But then they have low class habits like charging for snacks in the room, and upcharging $35/nt for "amenities" that the hotel provides, such as internet and gym. You are already paying for that level of quality. Low class, Willard, low class.

The Willard is an iconic DC hotel and it was a blast staying here. The lobby and main floor are elegant and tasteful. Our room was spacious and had a cool view of downtown. We were also walking distance to everything we wanted to see. Definitely recommend.

Great property, great location

Was not informed the restaurant was under renovation when we booked. Also called about mini fridge not cooling and no one ever came to check it out. Plus side they did accommodate both an early check in and late check out.

Loved the hotel. The Christmas tree in the lobby was beautiful.

.It was a beautiful and elegantly decorated room, with a comfortable bed and a lovely chaise lounge.

Always a delight to stay here for the New Years gala. Some small problem with moldy residue in the shower which was not addressed after reporting this to the front desk but otherwise a lovely room.

Great location beautiful hotel.

The holiday decorations were elegant and sophisticated. I was disappointed that there was no evening turndown with treats. At another hotel where we stayed after leaving the Willard we had nightly little brandy glasses with a small bottle of amaretto and chocolates, with a turned down bed and new water bottles.

Property was located close to event we needed to attend.

This property needs upgrade. We picked this hotel to stay for historic significance but it would have been better to visit the hotel as tourist. Lobby area is great but not maintained or cleaned during peak hours. Room is clean but bed is totally not comfortable. Service needs to be improved as well.

Amazing location.

Loved our stay. Only downside was waiting 45 minutes for valet to return our car to leave. Other than that, loved every moment!

The Willard had no record of my reservation. I'd appreciate if someone could contact me to let me know what happened. Thank goodness they weren't sold out otherwise i'm not sure what i would have done. I've been a long time orbitz customer but questioning if i'd use in the future after this experience.

Elegant and luxurious!

The water in our room was cold every morning and the water pressure was terrible.

Nice place.

The gentleman at the front desk at check in on 12/11 at 10:30 pm was fantastic. Great service, great positive approach.

We loved every part of staying here

All around great experience

Beautiful property with a very friendly and helpful staff!

The Willard was ideal! Location was perfect, Concierge was excellent and most helpful. Room was elegant and the bed was dreamy. High Tea with in-person harpist was a particular treat!

!

This is a beautiful, historical hotel. Classy and upscale without being ostentatious. My room was very comfortable, and everyone I interacted with polite and efficient.