The Ritz-Carlton, Washington, D.C.

Exceptional

EVERYTHING WAS PERFECT

beautiful plave, excelent service! love it

An overnight stay to celebrate an anniversary. Lovely location.

Amazing experience

Exceptional

Access to paid per day Equinox was good. Great central location in the city. Staff mostly amazing. Room cleaning attention to detail not as good as it should be.

The Ritz Carlton DC is a wonderful hotel where they pay attention to detail. Being greeted with champagne and personal service had me charmed. I loved the evening turn down service.

Excellent hotel, staff and location.

Great location great property

This was the best stay i have had in DC!

This was the best stay i have had in DC!

Delicious and nice variety. Great room service.

Delicious and nice variety. Great room service.

Outstanding service and amenities.

Outstanding service and amenities.

I have stayed and/or dined in Ritz-Carlton properties in the US, Northern Africa, and Europe and have always had an exemplary experience. The Washington D.C. Ritz was horrible. The lobby is nice but the rooms are dingy and dated. I requested an accessible room as I was traveling with my grandmother who was in her 80s and their take on accessibility is interesting. There was no place for us to hang our coats or dresses where they didn't touch the dingy carpet--the bar in the closet was positioned way lower than even someone in a wheelchair would need; there was no mirror in the room for her to do her hair and makeup and obviously she can't stand in the bathroom to do it, and the mirror/sink was too high for her to sit in a chair in the bathroom. We ordered room service and paid way too much for a subpar steak that was cooked completely incorrectly temperature-wise. I kept receiving emails about making it right but nothing was made right. I regret spending so much money thinking it would be special. This may as well have been a Residence Inn that they slapped the Ritz brand on. There was nothing special about this experience except for the valet who went above and beyond.

I have stayed and/or dined in Ritz-Carlton properties in the US, Northern Africa, and Europe and have always had an exemplary experience. The Washington D.C. Ritz was horrible. The lobby is nice but the rooms are dingy and dated. I requested an accessible room as I was traveling with my grandmother who was in her 80s and their take on accessibility is interesting. There was no place for us to hang our coats or dresses where they didn't touch the dingy carpet--the bar in the closet was positioned way lower than even someone in a wheelchair would need; there was no mirror in the room for her to do her hair and makeup and obviously she can't stand in the bathroom to do it, and the mirror/sink was too high for her to sit in a chair in the bathroom. We ordered room service and paid way too much for a subpar steak that was cooked completely incorrectly temperature-wise. I kept receiving emails about making it right but nothing was made right. I regret spending so much money thinking it would be special. This may as well have been a Residence Inn that they slapped the Ritz brand on. There was nothing special about this experience except for the valet who went above and beyond.

When we mentioned it, to the reception and the manager they said it was outsourced to another caterer and they did not take responsibility or address this issue. But on the Ritz Carlton website, they mislead you as if its a Ritz Carlton restaurant. Also the room cleaning is below par for a 5 star Ritz Carlton.

When we mentioned it, to the reception and the manager they said it was outsourced to another caterer and they did not take responsibility or address this issue. But on the Ritz Carlton website, they mislead you as if its a Ritz Carlton restaurant. Also the room cleaning is below par for a 5 star Ritz Carlton.

Exceptional

The room was immaculate and the bed was was comfortable. My partner and I enjoyed our stay. The staff was very helpful and welcoming.

The room was immaculate and the bed was was comfortable. My partner and I enjoyed our stay. The staff was very helpful and welcoming.

Exceptional

The staff was absolutely fantastic

The staff was absolutely fantastic

Bad

Every aspect was absolutely amazing. Staff were phenomenal.

Every aspect was absolutely amazing. Staff were phenomenal.

Excellent customer service!

Excellent customer service!

Exceptional

Superb staff, service, food. Staff went above and beyond their duty to fulfill my needs.

Superb

Beautiful property

Beautiful property

Great location, ritz beds are one of the best hotel beds ever - we all sleep so well there! Staff was super well trained and courteous - Our room safe was broken and inoperable during our stay -

Great location, ritz beds are one of the best hotel beds ever - we all sleep so well there! Staff was super well trained and courteous - Our room safe was broken and inoperable during our stay -

The service was superb.

Very good

The pillows

The pillows

Excellent Staff. Amazing location.

Excellent Staff. Amazing location.

This property was already amazing but the new West Wing is amazing.

This property was already amazing but the new West Wing is amazing.

The neighborhood is so great.

The neighborhood is so great.

Absolutely the worse Ritz Carlton I’ve ever stayed at. I wonder how the keep the Ritz name!!

Absolutely the worse Ritz Carlton I’ve ever stayed at. I wonder how the keep the Ritz name!!

Really nice hotel with professional staff and excellent customer service.

Really nice hotel with professional staff and excellent customer service.

staff

Ritz Carlton staff were courteous and professional

Ritz Carlton staff were courteous and professional

I loved my recent stay at Ritz-Carlton at Washington DC . The staff, from front desk to room service, friendly, polite and nice !! Special thanks to Zelli that helped me a lot understanding how metro works ! My only issue is the gym (equinox) I was never told I would be charged only for visiting the installation. I think it should be informed that the gym even a visit is not free ! .

I loved my recent stay at Ritz-Carlton at Washington DC . The staff, from front desk to room service, friendly, polite and nice !! Special thanks to Zelli that helped me a lot understanding how metro works ! My only issue is the gym (equinox) I was never told I would be charged only for visiting the installation. I think it should be informed that the gym even a visit is not free ! .

Great’ can you please send me a receipt

Great’ can you please send me a receipt

Clean and great customer service

Clean and great customer service

Everything was great

Everything was great

Concierge was amazing.

Concierge was amazing.

Exceptional

Fantastic as expected

Fantastic as expected

Service

Service

Wish the rooms were two queens instead of two doubles.

Exceptional customer service on all fronts! Highly recommend this property!! The gentlemen that are assigned to the Valet area are top notch!!

Exceptional customer service on all fronts! Highly recommend this property!! The gentlemen that are assigned to the Valet area are top notch!!

Exceptional

Wonderful experience!

Wonderful experience!

Excellent service, very polite staff.

Excellent service, very polite staff.

Very good

Staff was extremely helpful and polite. The room was spotless. The only issue was the hypoallergenic pillows were weird.

Staff was extremely helpful and polite. The room was spotless. The only issue was the hypoallergenic pillows were weird.

Exceptional

Comfortable, clean room. Friendly service. Thank you!

Comfortable, clean room. Friendly service. Thank you!

We get the subtle elegance .. but maybe a little something extra is needed…plants ? seating? Lights ?. I am sure their experts can figure it out. The front entrance has to live up to the hype of “ The Ritz”.

We get the subtle elegance .. but maybe a little something extra is needed…plants ? seating? Lights ?. I am sure their experts can figure it out. The front entrance has to live up to the hype of “ The Ritz”.

Cards not working on lifts and rooms. Another girl up front imsisted my son Must have latch on door. I checked, it wasn’t and she refused to look into further i.e. log into PC. Weird and rude but all else great.

Cards not working on lifts and rooms. Another girl up front imsisted my son Must have latch on door. I checked, it wasn’t and she refused to look into further i.e. log into PC. Weird and rude but all else great.

So fr detail, compassionate, listen carefully and care about everydetail. They are the best.

So fr detail, compassionate, listen carefully and care about everydetail. They are the best.

One of our favorite hotels in DC. Staff is amazing and the rooms are comfortable and quiet.

One of our favorite hotels in DC. Staff is amazing and the rooms are comfortable and quiet.

From the moment we arrived, we were greeted and treated as if we had arrived at home, if our home was a haven of indulgence and pampering. Can’t say enough good things about the Club Level perks-HOW do they remember our names? Staying at the Ritz for our first trip to DC made the experience AMAZING. Learned a lot of insider curated tips to navigate the district from concierge :)

From the moment we arrived, we were greeted and treated as if we had arrived at home, if our home was a haven of indulgence and pampering. Can’t say enough good things about the Club Level perks-HOW do they remember our names? Staying at the Ritz for our first trip to DC made the experience AMAZING. Learned a lot of insider curated tips to navigate the district from concierge :)

Spirit of love and kindness

Spirit of love and kindness

Took my teenagers for a DC trip for spring break. Hotel was convenient and nice. Not as nice as other hotels in this brand but still a good location and safe. Rooms are small but so is everything in the area.

Took my teenagers for a DC trip for spring break. Hotel was convenient and nice. Not as nice as other hotels in this brand but still a good location and safe. Rooms are small but so is everything in the area.

Staff was great, very accomodating and respectful.

Staff was great, very accomodating and respectful.

Good hotel

Good hotel

Thank you for making my stay so memorable.

Thank you for making my stay so memorable.

The overall service was incredible, from the check in through checking out the moments were injouable

The overall service was incredible, from the check in through checking out the moments were injouable

Not all promised service outcomes actually come to pass.

Not all promised service outcomes actually come to pass.

The Ritz Carlton is fantastic! Wonderful front desk staff (David is number 1). Room service was timely and the food was excellent. Make sure you stay here when in DC!

The Ritz Carlton is fantastic! Wonderful front desk staff (David is number 1). Room service was timely and the food was excellent. Make sure you stay here when in DC!

Just great

Just great

Ritz Carlton always does a great job with cleanliness, service, and dining!

Ritz Carlton always does a great job with cleanliness, service, and dining!

Excellent

Excellent

My host Kenneth, and Zele were very welcoming, pleasant and courteous. Whenever an issue arose, they apologized and offered solutions which I encountered my first night. I went out with my friends to do some pre-birthday celebration and came back with leftovers worth 200.00. When I came back to my room the fridge that was in there was the honor bar already stocked with wine beverages which if I removed would be charged to me. I needed the space for my food and even if I temporarily removed the items, my stuff still wouldn’t fit. I was too drunk to go back downstairs so it was just wasted food. I brought this to Zele, and Kenneth attention and they apologized and advised I can bring any leftovers to the front desk for them to

My host Kenneth, and Zele were very welcoming, pleasant and courteous. Whenever an issue arose, they apologized and offered solutions which I encountered my first night. I went out with my friends to do some pre-birthday celebration and came back with leftovers worth 200.00. When I came back to my room the fridge that was in there was the honor bar already stocked with wine beverages which if I removed would be charged to me. I needed the space for my food and even if I temporarily removed the items, my stuff still wouldn’t fit. I was too drunk to go back downstairs so it was just wasted food. I brought this to Zele, and Kenneth attention and they apologized and advised I can bring any leftovers to the front desk for them to

Great service and property!

Great service and property!

All good

All good

Great room and amenities

Great room and amenities

The room I reserved for my Mom wasn't ready when we checked in. She had to wait over 20 minutes and when her room was finally ready the heat in her room broke down. She had to spend the night in a different room. Eventually, My Mom was placed in a nice room with working heat. Once Mom was settled we had a wonderful and relaxing New Year's weekend.

The room I reserved for my Mom wasn't ready when we checked in. She had to wait over 20 minutes and when her room was finally ready the heat in her room broke down. She had to spend the night in a different room. Eventually, My Mom was placed in a nice room with working heat. Once Mom was settled we had a wonderful and relaxing New Year's weekend.

I’d like very much the comfort and the location of the hotel

I’d like very much the comfort and the location of the hotel

It was a good stay. The staff was attentive to our needs.

It was a good stay. The staff was attentive to our needs.

A bit old, room's furniture needs upgrading

A bit old, room's furniture needs upgrading

I stay at this property at least once a year for a conference and I’ve always been more than happy with my stay.

I stay at this property at least once a year for a conference and I’ve always been more than happy with my stay.

This was our first time staying at this property and it was a wonderful experience. The staff was extremely attentive and friendly. The physical property was elegant and refined. We will absolutely stay here again.

This was our first time staying at this property and it was a wonderful experience. The staff was extremely attentive and friendly. The physical property was elegant and refined. We will absolutely stay here again.

Nice place. Could do better!. Not rhe best ritz i have been. This ritz will rate 3 stars out of all the ritz i have been. Not grand enough

Nice place. Could do better!. Not rhe best ritz i have been. This ritz will rate 3 stars out of all the ritz i have been. Not grand enough

The customer services was off the charts!

The customer services was off the charts!

The hotel was clean and I loved the 5:30pm cookies that was available for the guest in the lobby. They were delicious. The restaurant food was decent, I paid $11.00 for 2 chocolate chip cookies that weren’tthat great and hard. Otherwise, it was okay. My only negative would be that they charge $75 to use the microwave. I went to dinner in town and brought back food and sis not feel like paying more than the cost of my dinner just to heat it up. I think they should have an available microwave for guest to use especially with how much you pay per night for the rooms. Other than that I’d stay there again as it is close to everything and only 16 minutes from Ronald Reagan International airport:)

The hotel was clean and I loved the 5:30pm cookies that was available for the guest in the lobby. They were delicious. The restaurant food was decent, I paid $11.00 for 2 chocolate chip cookies that weren’tthat great and hard. Otherwise, it was okay. My only negative would be that they charge $75 to use the microwave. I went to dinner in town and brought back food and sis not feel like paying more than the cost of my dinner just to heat it up. I think they should have an available microwave for guest to use especially with how much you pay per night for the rooms. Other than that I’d stay there again as it is close to everything and only 16 minutes from Ronald Reagan International airport:)

However, my room wasn't ready at normal check-in time. I have stayed in many hotels and this was the first time the room wasn't ready upon arrival. My wife and I had to wait almost an hour for the room to be ready. Although Nick was super polite and offered us $60 breakfast credit, it still left a very unpleasant experience with us. The other thing is, I called the hotel a day before arrival to confirm EV charging, I was told that there were two charging stations in the hotel. After I arrived, valet parking said no charging station for hotel guests (charging station only for residence, but I clearly said I would stay in the hotel to Front Desk). As a result, I had to drive 2km to George Town for fast charging. Not sure why the front desk and valet are not on the same page with this. In terms of the gym, not sure why hotel customers have to pay $15/per person per day, first time this happened to me after many hotel stays. Taking my stay at St Regis Manhattan for example, the EV charging is available even not within their own garage, hotel room is ready even we arrived 2 hour earlier. Overall, the hotel itself is very nice, but there are just too many details that need to be improved for a reputable brand.

However, my room wasn't ready at normal check-in time. I have stayed in many hotels and this was the first time the room wasn't ready upon arrival. My wife and I had to wait almost an hour for the room to be ready. Although Nick was super polite and offered us $60 breakfast credit, it still left a very unpleasant experience with us. The other thing is, I called the hotel a day before arrival to confirm EV charging, I was told that there were two charging stations in the hotel. After I arrived, valet parking said no charging station for hotel guests (charging station only for residence, but I clearly said I would stay in the hotel to Front Desk). As a result, I had to drive 2km to George Town for fast charging. Not sure why the front desk and valet are not on the same page with this. In terms of the gym, not sure why hotel customers have to pay $15/per person per day, first time this happened to me after many hotel stays. Taking my stay at St Regis Manhattan for example, the EV charging is available even not within their own garage, hotel room is ready even we arrived 2 hour earlier. Overall, the hotel itself is very nice, but there are just too many details that need to be improved for a reputable brand.

Polite concierge, good check in, bottle of water in room.

Polite concierge, good check in, bottle of water in room.

The room was small. The young lady who checked me in didn’t share the procedure of the bellman - when my luggage would be brought up to my room. I was late arriving at my engagement because I was told that I needed to let the front desk know when I returned.

The room was small. The young lady who checked me in didn’t share the procedure of the bellman - when my luggage would be brought up to my room. I was late arriving at my engagement because I was told that I needed to let the front desk know when I returned.

Food options were lacking to say the least. I was given a less than ideal room-- I think Expedia rooms are not the best rooms.

Food options were lacking to say the least. I was given a less than ideal room-- I think Expedia rooms are not the best rooms.

Nothing to rave about. Seems below average for Ritz Carlton standards. Rooms are a little musty and dated. Tiny shower. No coffee in the room. Better options in DC.

Nothing to rave about. Seems below average for Ritz Carlton standards. Rooms are a little musty and dated. Tiny shower. No coffee in the room. Better options in DC.

The staff are attentive to everyone and rooms and hotel very clean! Thanks again on a great stay Tim M

The staff are attentive to everyone and rooms and hotel very clean! Thanks again on a great stay Tim M

Always glad to stay at this Ritz-everyone a delight

Always glad to stay at this Ritz-everyone a delight

What a delight for the excellent service at the valet parking, reception, quadrant staff, and house keeping!

What a delight for the excellent service at the valet parking, reception, quadrant staff, and house keeping!

What I liked best about this hotel was the spectacular gym. It had everything and more. This hotel provided exceptional services in all areas. High quality, high performance, friendly and enjoyable. This is definitely the hotel to select if you want to pamper yourself and your family.

What I liked best about this hotel was the spectacular gym. It had everything and more. This hotel provided exceptional services in all areas. High quality, high performance, friendly and enjoyable. This is definitely the hotel to select if you want to pamper yourself and your family.

The location. The hotel. The staff. The room size. They are all perfect! Oh and the room service selections!

The location. The hotel. The staff. The room size. They are all perfect! Oh and the room service selections!

Great stay. Wonderful & helpful staff, wonderful services. Top marks all around.

Great stay. Wonderful & helpful staff, wonderful services. Top marks all around.

Emplayees

Emplayees

Excellent staff !!

Excellent staff !!

Great Staff at all levels

Great Staff at all levels

Great hotel. Lovely service.

Great hotel. Lovely service.

Everything was great, BUT I was appalled when my bill showed a charge for internet service. I was able to get the charge removed because I am a Bonvoy member, however it left a pall on my experience. I have never been charged for internet service in hotels both more and less luxurious than The Ritz. It was a disappointing ending to what had been a pleasant stay.

Everything was great, BUT I was appalled when my bill showed a charge for internet service. I was able to get the charge removed because I am a Bonvoy member, however it left a pall on my experience. I have never been charged for internet service in hotels both more and less luxurious than The Ritz. It was a disappointing ending to what had been a pleasant stay.

I didn't like that you had to wear a mask. No in room snacks or drinks available. Other than those two things we enjoyed your hotel.

I didn't like that you had to wear a mask. No in room snacks or drinks available. Other than those two things we enjoyed your hotel.

The best part of my stay at the Ritz Carlton what is the service provided in the dining area and bar. I was disappointed with the limited availability of stock within the room with Frigidaire. The staff was very friendly and helpful. The spa service was excellent.

The best part of my stay at the Ritz Carlton what is the service provided in the dining area and bar. I was disappointed with the limited availability of stock within the room with Frigidaire. The staff was very friendly and helpful. The spa service was excellent.

Had a great stay. Very nice. Just didn’t like that valet and regular parking cost over $60 a day

Had a great stay. Very nice. Just didn’t like that valet and regular parking cost over $60 a day

Obviously there was no barista training. I ordered a double espresso macchiato. Should have 2 ounces of espresso and a teaspoon of milk mousse and served in an espresso cup. Well I got a huge cup of 10 ounces of liquid….looked like a soup bowl … Other than that… excellent stay

Obviously there was no barista training. I ordered a double espresso macchiato. Should have 2 ounces of espresso and a teaspoon of milk mousse and served in an espresso cup. Well I got a huge cup of 10 ounces of liquid….looked like a soup bowl … Other than that… excellent stay

Staff was excellent

Staff was excellent

Overall a good experience!

Overall a good experience!

Property was nice. Very clean. People were good. Front desk could be warmer like John who works the bar. He has a great personality for working with people. Outstanding service!!!

Property was nice. Very clean. People were good. Front desk could be warmer like John who works the bar. He has a great personality for working with people. Outstanding service!!!

Restaurant is closed

Restaurant is closed

Breakfast was wonderful, large delicious selection, and great service too! Great room with great amenities, including being able to loging to your own Netflix account. Only bummer was the restaurant not being open and then in room dining menu not being too enticing. We ended up getting Uber Eats one evening.

Breakfast was wonderful, large delicious selection, and great service too! Great room with great amenities, including being able to loging to your own Netflix account. Only bummer was the restaurant not being open and then in room dining menu not being too enticing. We ended up getting Uber Eats one evening.

First time staying here. It was fine. Newer places in area for more WOW than Ritz. You’re paying for the name Ritz.

First time staying here. It was fine. Newer places in area for more WOW than Ritz. You’re paying for the name Ritz.

This was a great stay. Staff is well trained to Ritz level. Hotel while good, is not what I would say a true Ritz experience. Otherwise a great stay.

This was a great stay. Staff is well trained to Ritz level. Hotel while good, is not what I would say a true Ritz experience. Otherwise a great stay.

X

X

Don’t leave anything in your car at the valet, you may not see it again. Staff was very cordial.

Don’t leave anything in your car at the valet, you may not see it again. Staff was very cordial.

Granted there are a number of places outside the hotel, it would be nice to have the convenience of food choices at the hotel.

Granted there are a number of places outside the hotel, it would be nice to have the convenience of food choices at the hotel.

had to ask to even have a coffee machine in the room. no amenities other than a bar in the lobby..I would never stay there again paying at least 100 dollars more per night than many other better hotels in the area...not up to what i would have expected for a Ritz Carlton...

had to ask to even have a coffee machine in the room. no amenities other than a bar in the lobby..I would never stay there again paying at least 100 dollars more per night than many other better hotels in the area...not up to what i would have expected for a Ritz Carlton...

It was great the only issue was the room was cold

It was great the only issue was the room was cold

Loved hotel and the service was amazing. Kudos to all of the employees that uphold the level of service the Ritz Carlton stands for

Loved hotel and the service was amazing. Kudos to all of the employees that uphold the level of service the Ritz Carlton stands for

The only thing I didn't like was the breakfast. To me for a 5 star Hotel the breakfast was just blah. My Hot Coco was room temp, I could have made a better omelet, and to be honest I could have gotten a better meal at IHOP. I do not feel the breakfast was worth the price.

The only thing I didn't like was the breakfast. To me for a 5 star Hotel the breakfast was just blah. My Hot Coco was room temp, I could have made a better omelet, and to be honest I could have gotten a better meal at IHOP. I do not feel the breakfast was worth the price.

Valet was extremely courteous and attentive (kids kept going back to get something from the car). They always came back with water bottles. Very nice. The parking costs ~ $50 p/night. You can come and go as you please. Exxon is right across the street for snacks or gas. Nice lobby, tv for sports. Not happy about WiFi being extra. It charges you per device, but if you tell the front desk at checkout they’ll only charge you for one. If you have an Xbox, connect it first. No complimentary breakfast No laundry machines for personal use (only full-service laundry) Location is very close to Georgetown, national mall, federal square, k street, white house, etc., but not within comfortable walking distance. perfect distance if you rent an electric scooter. It can go 10mph, up to 15mph downhill (costs $1 for the first minute and $.39 p/min after that. I highly recommend downloading the ‘Byrd’ app for electric scooter rentals. Use it to go all around DC and park it right in front of the hotel when you are done (it’s allowed). The app tells you how much charge the scooter has when you scan it. As long as the battery has a 10 mile charge you should be fine sightseeing.

Valet was extremely courteous and attentive (kids kept going back to get something from the car). They always came back with water bottles. Very nice. The parking costs ~ $50 p/night. You can come and go as you please. Exxon is right across the street for snacks or gas. Nice lobby, tv for sports. Not happy about WiFi being extra. It charges you per device, but if you tell the front desk at checkout they’ll only charge you for one. If you have an Xbox, connect it first. No complimentary breakfast No laundry machines for personal use (only full-service laundry) Location is very close to Georgetown, national mall, federal square, k street, white house, etc., but not within comfortable walking distance. perfect distance if you rent an electric scooter. It can go 10mph, up to 15mph downhill (costs $1 for the first minute and $.39 p/min after that. I highly recommend downloading the ‘Byrd’ app for electric scooter rentals. Use it to go all around DC and park it right in front of the hotel when you are done (it’s allowed). The app tells you how much charge the scooter has when you scan it. As long as the battery has a 10 mile charge you should be fine sightseeing.

I have stayed in 3 star hotels that are better Terrible breakfast Dirty cups dirty rooms

I have stayed in 3 star hotels that are better Terrible breakfast Dirty cups dirty rooms

All in all, that minor issue did not spoil the stay one bit.

All in all, that minor issue did not spoil the stay one bit.

Y

Y

Love the place, clean, supper friendly staff, great location.

If you like being pampered this is the hotel for you. I would recommend this property highly and the club lounge options enhances the experience. The service is phenomenal from the entire staff.

My husband stayed here over the holiday while our son vacationed with my mom. We had a wonderful time. The accommodations were superb.

I loved EVERYTHING!!! The lobby is amazing. Luxurious suites.

A very nice hotel with great service. Breakfast has good selections and is so delicious.

Great hotel. Nice location. Big room. Good value.

I neglected to place my breakfast order the night before, but when I called it in the following morning, room service promptly delivered. I was so grateful. This was my first stay at this location and it was absolutely delightful in every respect. I would definitely stay here again.

It was a staycation for our anniversary. Although I never connected with staff prior, the message that this was our anniversary definitely found its way to the staff, who greeted us kindly at the check in and provided chocolate strawberries and a nice note in our room. A+

Liked club lounge . Beautiful property . Room smelled a little musty