Residence Inn by Marriott Virginia Beach Oceanfront

Room was clean. Breakfast delicious. Staff very helpful. I loved the beach view

Had an excellent overall experience here

The front desk staff were amazing. The location is perfect for spending time at the beach and walking the boardwalk. Our room was very comfortable and had a great ocean view. Breakfast was good and having a kitchen and laundry facilities saved us a lot of money and hassle.

Exceptional

Very poor

Very good

The quality of the Oceanfront Hotel

Exceptional

Loved the front desk staff Jessica was so friendly and helpful. One elevator was down but was fixed a day before our departure

Exceptional

Superb

Passable

The staff!! Zero issues. They were all Helpful, safe, sweet and comforting. Very inviting and welcoming environment. Everyone was so Nice!! I will come here again. The 3rd party valet. Switch them if you can.

The staff!! Zero issues. They were all Helpful, safe, sweet and comforting. Very inviting and welcoming environment. Everyone was so Nice!! I will come here again. The 3rd party valet. Switch them if you can.

Location and clean Parking

Parking

Nice size rooms. Very clean. Breakfast is great. I love that I can bring my dog. View is amazing right on the beach.

it was clean for the most part we were told we could do late check out for cheer then told by another staff we can’t last minute . also was out of shampoo and conditioner and called housekeeping and the brought up shampoo and body wash . We had no sheets for the sofa bed or pillows or anything as well as no blankets etc for the extra bed they brought , which we had to call and remind them about .

it was clean for the most part we were told we could do late check out for cheer then told by another staff we can’t last minute . also was out of shampoo and conditioner and called housekeeping and the brought up shampoo and body wash . We had no sheets for the sofa bed or pillows or anything as well as no blankets etc for the extra bed they brought , which we had to call and remind them about .

Stayed a week for my birthday vacation. First two nights, saw small roaches in the kitchen at night and there was a leak from the utility closet. Both issues were resolved in a timely manner; we were moved to a different (cleaner) room and the maintenance person came within 15min to fix the leak. Other than these issues, the stay was 2.5 stars. Side note, housekeeping did not check on us at any point; had to request service via front desk.

Could of been a little cleaner but it off season. Garbages around the hotel were full. 3 day stay and our room was not made up once.

We liked it was dog friendly. It had a kitchenette. Could of been a little cleaner but it off season. Garbages around the hotel were full. 3 day stay and our room was not made up once.

Closeness to beach and the sounds of the ocean. Coffee and tea available throughout the day. Restaurants within walking distance. Friendliness of valet staff…esp. Sam. We should have been told about the replacement of all the deck railings. The noise was terrible from 9:30 to 7pm!?

Closeness to beach and the sounds of the ocean. Coffee and tea available throughout the day. Restaurants within walking distance. Friendliness of valet staff…esp. Sam. We should have been told about the replacement of all the deck railings. The noise was terrible from 9:30 to 7pm!

Close to ocean, stores, and restaurants Very unfriendly staff. No greetings, took 6 hours to get towels and 2 extra pillows. Breakfast was late or not filled…overcooked. The valet were rude and snarky and would be on their phones all day. Would not even look up to greet you. The room was cleaned in a rush and cleaning supplies were left out on the counter. They were doing construction on the balcony railings from 8am-7pm everyday. It was loud and contractors were staying at the hotel and would slam doors well after 10pm. Our balcony extended out further than all the other balconies and debris from the construction was falling all over our towels and clothing. We were never told to not go on our balcony and I had to tell the GM about the falling objects on our balcony that could have killed us. He then said that he would change the 8-1/2 by 11 notice in the desk to tell all occupants on the 2nd floor to not use their balcony. The GM blamed the contractors and the contractors blamed the GM. It was a huge oversight that could have hurt my family. We will never stay there again.

Close to ocean, stores, and restaurants Very unfriendly staff. No greetings, took 6 hours to get towels and 2 extra pillows. Breakfast was late or not filled…overcooked. The valet were rude and snarky and would be on their phones all day. Would not even look up to greet you. The room was cleaned in a rush and cleaning supplies were left out on the counter. They were doing construction on the balcony railings from 8am-7pm everyday. It was loud and contractors were staying at the hotel and would slam doors well after 10pm. Our balcony extended out further than all the other balconies and debris from the construction was falling all over our towels and clothing. We were never told to not go on our balcony and I had to tell the GM about the falling objects on our balcony that could have killed us. He then said that he would change the 8-1/2 by 11 notice in the desk to tell all occupants on the 2nd floor to not use their balcony. The GM blamed the contractors and the contractors blamed the GM. It was a huge oversight that could have hurt my family. We will never stay there again.

Disappointing

It was wonderful Caroline. The assistant manager helped us to make sure our stay was exceptional. We would definitely come back.

Caroline,The assistant manager helped us with all our concerns. She was wonderful. We would love to come back.

We loved the oceanfront room & dog friendly policy. The staff was very nice. Breakfast could have been better…sometimes lacking utensils.

Breakfast could have been better…sometimes lacking utensils.

Room was nice and clean to start, but AC didn’t work and wasn’t fixed properly until after 3rd night. Hot tub didn’t heat (colder than pool). Room was never serviced, in our 5 night stay I had to go to front desk for towels and even toilet paper. Will likely not stay here again.

Staff was extremely friendly. Location and view was great! Everything felt and looked clean throughout the whole facility. Parking was confusing. 3 blocks away for a garage or need to do valet. Food was mediocre.

Staff was extremely friendly. Location and view was great! Everything felt and looked clean throughout the whole facility. Parking was confusing. 3 blocks away for a garage or need to do valet. Food was mediocre.

The breakfast was nice. The staff was very friendly and helpful. Dogs where roaming throughout the eating area, hated that. They were coming from the entrance off the beach entrance and front entrance. I had to have my sheets changed again because I found spots and a water bottle top in the sheets. Very uncomfortable about that.

The breakfast was nice. The staff was very friendly and helpful. Dogs where roaming throughout the eating area, hated that. They were coming from the entrance off the beach entrance and front entrance. I had to have my sheets changed again because I found spots and a water bottle top in the sheets. Very uncomfortable about that.

Exceptional

Bad

The friendliness of the staff, comfortable beds, and close to where we needed to be N/A

The friendliness of the staff, comfortable beds, and close to where we needed to be N/A

The breakfast was fine and the Jacuzzi was great. The dishes were dirty. Glasses were not clean but put into the cabinet anyway. There was no HEAT in our room for the entire stay. Management brought in two space heaters for my husband and I to use for heat. The furnace.that was in the room was so loud that we couldn’t sleep on have a normal conversation. I won my business and work three shifts,so this trip was very important to us. It was also my birthday. I’m 66 & my husband is 73 years old and this has to be one of the worst trips I have ever been on. We left before check out. Now I am sick with a cold because of that room. I will go to Virginia Beach again but I will NEVER stay at another Marriott hotel again.

Clean room, hot breakfast, close to the boardwalk, pet friendly and hotel entrance clean.

Clean room, hot breakfast, close to the boardwalk, pet friendly and hotel entrance clean.

Everything

Everything was great except our room just could not stay cool enough even with us keeping the door and blinds shut.

Ocean, pool, hot tub, location, ability to bring dogs

The shower had no water pressure, the sofa bed matres needs to be renovated it was very uncomfortable they need to replace it,No regular coffee only decaf,

Clean, great staff, beach access, good breakfast, great pool/ hot tub No restaurant inside the hotel only breakfast served

The location and light displayed on the boardwalk. The staff was courteous as well. The bathroom only had 3 sets of towels for 5 people and there wasn't soap at the sink which may have been due to the new law.

Clean room, friendly staff, breakfast was great. Overall we would stay again

Clean room, friendly staff, breakfast was great. Overall we would stay again

Kenen at the front desk was awesome. Her was very polite and made sure I felt welcome and got me everything that I needed Could have had a little more breakfast items

Eggs were awful for breakfast and food was not put out properly 30 minutes before ending time. Need a better quality coffee maker in room. Local channels on television did not come in clear and were unwatchable. However, great location and staff was wonderful. Parking was also a headache even with complimentary valet. Had very limited access to your vehicle due to parking garage being so far away.

Eggs were awful for breakfast and food was not put out properly 30 minutes before ending time. Need a better quality coffee maker in room. Local channels on television did not come in clear and were unwatchable. However, great location and staff was wonderful. Parking was also a headache even with complimentary valet. Had very limited access to your vehicle due to parking garage being so far away.

Everything Nothing

We’re already talking about coming back next year!

We’re already talking about coming back next year!

Room and property condition needs improvement. Staff was friendly and courteous.

Room and property condition needs improvement. Staff was friendly and courteous.

Room was very nice

Room was very nice

Clean rooms. Super friendly staff.

Clean rooms. Super friendly staff.

I like that it was right on the beach and I had a kitchen to cook for my family. My neighbors made a noise complaint because my partner and I was having sexual intercourse. My prejudice neighbors kept making false claims that I was smoking in my room, but at the time they said I was smoking I was not even in my room for over an hour. Mind you they were the same neighbors that were making noise complaints. We have bugs in our room and when we let them know all they said they would investigate, but nobody ever came.

You had no parking. Only valet. Or walk. That's can be a big inconvenience.. Especially if visiting family and you want them to come visit, you.

Our stay was a great get away. We have stayed here before even our little dog enjoyed the attention he got from everybody . Breakfast was always hot. The always hot coffee ready all the time. A good location on the beach.

Breakfast was fresh and large selections. Clean room except tile floors were very sticky. No bath soap in shower. But overall stay was awesome.

Breakfast was fresh and large selections. Clean room except tile floors were very sticky. No bath soap in shower. But overall stay was awesome.

Facilities were very well kept and staff was very nice and helpful.

Facilities were very well kept and staff was very nice and helpful.

Our room had a ozone cleaner running when we checked in with trash in trash can, used sink sponge and smelled like noodles because that was what was in the trash can. Also the pool had what look like chunks of hair floating around in it. The hot tub was cold at one point but they did quickly fix it which was appreciated.

Only 2 towels for our party of 3. No linens for the sleeper. Room had 2 temperatures... 2 hot and 2 cold.

Only 2 towels for our party of 3. No linens for the sleeper. Room had 2 temperatures... 2 hot and 2 cold.

Parking needs a lot of improvement a second lot across the street would be a great choice in place of a parking garage four blocks away.

Parking needs a lot of improvement a second lot across the street would be a great choice in place of a parking garage four blocks away.

Hot water was sometimes lukewarm. Sliding glass door was very hard to slide.

Hot water was sometimes lukewarm. Sliding glass door was very hard to slide.

Wonderful stay! I’ll be back! 🙂

Wonderful stay! I’ll be back! 🙂

Cleanse

Cleanse

Unfortunately, Residence Inn dropped the ball on our stay. They told us they couldn't accommodate our stay, and after we had a room, and unloaded our stuff, we were told we had to give up our room. They tried to tell us they told Expedia to handle the call, but we did not receive a call until we were in Virginia Beach. No one left a voicemail to let us know we no longer had a confirmed, paid in full reservation. I am currently waiting on the manager of that hotel to call me to discuss this situation further. He did reach out last week to apologize, and said he would call me after our vacation in OCMD was over. I never in my life had a vacation ruined by such incompetence. It so sad that we had such a communication breakdown. We were a repeat customer to this hotel, only to be left with nowhere to go once we got to Virginia Beach. This was an awful traumatic experience, and hopefully no one has to go through what we did on September 20th. Hopefully the Residence Inmates good for what they put us through.

Unfortunately, Residence Inn dropped the ball on our stay. They told us they couldn't accommodate our stay, and after we had a room, and unloaded our stuff, we were told we had to give up our room. They tried to tell us they told Expedia to handle the call, but we did not receive a call until we were in Virginia Beach. No one left a voicemail to let us know we no longer had a confirmed, paid in full reservation. I am currently waiting on the manager of that hotel to call me to discuss this situation further. He did reach out last week to apologize, and said he would call me after our vacation in OCMD was over. I never in my life had a vacation ruined by such incompetence. It so sad that we had such a communication breakdown. We were a repeat customer to this hotel, only to be left with nowhere to go once we got to Virginia Beach. This was an awful traumatic experience, and hopefully no one has to go through what we did on September 20th. Hopefully the Residence Inmates good for what they put us through.

There is another residence inn at the end of the boardwalk that is newer and more spacious, but this one was centrally located for easier access to boardwalk and shops. The breakfast was great! The staff was very friendly and helpful. The room was very clean and comfortable. Had ocean view and right next to Neptune statue. Was not noisy. Had a great stay!

There is another residence inn at the end of the boardwalk that is newer and more spacious, but this one was centrally located for easier access to boardwalk and shops. The breakfast was great! The staff was very friendly and helpful. The room was very clean and comfortable. Had ocean view and right next to Neptune statue. Was not noisy. Had a great stay!

Great!!

Great!!

Stayed here for the 2nd time. Awesome! Pet friendly, spacious rooms, comfy beds. Highly recommended!

Stayed here for the 2nd time. Awesome! Pet friendly, spacious rooms, comfy beds. Highly recommended!

Overly priced. We had a small square ocean front balcony. The toilet paper was held on by one side and the pole. Other side was broken off. Small holes all in the leather couch cushions since they are pet friendly location. The pull out couch also had springs showing and sunk in the middle. Two of us slept in the floor. Which is great when you have sciatica and the other has a herniated disc. Also, didn't like not having my ride any place near me. A friend of mine was 4 hotels down from me. Indoor and outdoor pool and a large balcony ocean front as well. Their ride was right across the street and they had access to it the whole time. For half of what I paid and they got 3 nights and 4 days for little more than $400. Mine was 2 nights and 3 days for almost $900.

Overly priced. We had a small square ocean front balcony. The toilet paper was held on by one side and the pole. Other side was broken off. Small holes all in the leather couch cushions since they are pet friendly location. The pull out couch also had springs showing and sunk in the middle. Two of us slept in the floor. Which is great when you have sciatica and the other has a herniated disc. Also, didn't like not having my ride any place near me. A friend of mine was 4 hotels down from me. Indoor and outdoor pool and a large balcony ocean front as well. Their ride was right across the street and they had access to it the whole time. For half of what I paid and they got 3 nights and 4 days for little more than $400. Mine was 2 nights and 3 days for almost $900.

The staff was very pleasant abd the hotel was clean and smelled good.

The staff was very pleasant abd the hotel was clean and smelled good.

Stay was fine until front desk was rude , and eyed with an look coming in & out all weekend during our stay . Told security to come to our room specifically at 1am for smoking marijuana when we didn't have any possession of that . I just did not like my stay due to front desk and management . Wont be back here.

Stay was fine until front desk was rude , and eyed with an look coming in & out all weekend during our stay . Told security to come to our room specifically at 1am for smoking marijuana when we didn't have any possession of that . I just did not like my stay due to front desk and management . Wont be back here.

Sofa beds are not good at all

Sofa beds are not good at all

I love it

I love it

Great views of the beach and very accessible to the beach

Great views of the beach and very accessible to the beach

Always a pleasure.

Always a pleasure.

Great

Great

Elevator,ac unit, sofa bed /it does not worth for $600 a night

Elevator,ac unit, sofa bed /it does not worth for $600 a night

Upon our arrival at 10 PM on June 15, we were met with a strong, unpleasant odor in our initial room. Rooms are not the same. Despite our exhaustion, we tried to overlook it, but soon discovered large flying insects in the room, which greatly distressed our children. We immediately contacted the front desk, who assured us help was on the way. After an hour passed with no one arriving, my husband, despite the damaged elevator, went down to the front desk. He was again assured that someone would be sent with bug spray. Another hour went by, past midnight, with no assistance. We then discovered more bugs in the sink and spiders crawling on the bathroom walls. We requested a room change, but were initially told no other rooms were available. After much frustration, at 1 AM, we were finally offered a room on the 14th floor. We repacked all our belongings and moved, only to find the new room had a severely leaking shower head with no water pressure, a problem that persisted despite our multiple attempts to get it fixed. A plumber was eventually sent, but he was only able to address the water flow, not the leak. For the entirety of our four-night stay, we endured the constant noise of the leaking shower. Additionally, the room curtains were broken. So many issues.

Upon our arrival at 10 PM on June 15, we were met with a strong, unpleasant odor in our initial room. Rooms are not the same. Despite our exhaustion, we tried to overlook it, but soon discovered large flying insects in the room, which greatly distressed our children. We immediately contacted the front desk, who assured us help was on the way. After an hour passed with no one arriving, my husband, despite the damaged elevator, went down to the front desk. He was again assured that someone would be sent with bug spray. Another hour went by, past midnight, with no assistance. We then discovered more bugs in the sink and spiders crawling on the bathroom walls. We requested a room change, but were initially told no other rooms were available. After much frustration, at 1 AM, we were finally offered a room on the 14th floor. We repacked all our belongings and moved, only to find the new room had a severely leaking shower head with no water pressure, a problem that persisted despite our multiple attempts to get it fixed. A plumber was eventually sent, but he was only able to address the water flow, not the leak. For the entirety of our four-night stay, we endured the constant noise of the leaking shower. Additionally, the room curtains were broken. So many issues.

All staff was very knowledgeable and friendly. Very helpful and supportive. The only downside I have to say is our room was only cleaned maybe the first 2 days out of the 7 we stayed. They would come knock in the door, but if we were out the door by 11ish they didn’t seem to have come back after that knock. At least the pile of dirty towels u see the sink never got taken away. But overall I would ABSOLUTELY recommend this location to anyone looking to stay in Virginia Beach

All staff was very knowledgeable and friendly. Very helpful and supportive. The only downside I have to say is our room was only cleaned maybe the first 2 days out of the 7 we stayed. They would come knock in the door, but if we were out the door by 11ish they didn’t seem to have come back after that knock. At least the pile of dirty towels u see the sink never got taken away. But overall I would ABSOLUTELY recommend this location to anyone looking to stay in Virginia Beach

My stay was amazing for clean very friendly staff conviently located. Only issue needs better handicap parking but plan to and will stay at this hotel again. Room was very roomy and fully equipped kitchen

My stay was amazing for clean very friendly staff conviently located. Only issue needs better handicap parking but plan to and will stay at this hotel again. Room was very roomy and fully equipped kitchen

Booked 1 bedroom suite. I’ll mention fantastic staff first. Excellent location, clean rooms, kitchen with 4 burner stove, fridge, microwave, balcony overlooks ocean, tasty and ample breakfast options, nice pool and a small jacuzzi to relax and soak in, food options both right, left and infront of the hotel. Parking is challenging since hotel has very limited and tight spaces. But they offer free valet service which keeps the car at a nearby lot. So make sure to call for your car before coming down. 1 minute walk to the beach so that’s brilliant. I would however request maintenance of air conditioning unit. Atleast in our room it was either too cold or too hot. This is one hotel you don’t want to miss if you are coming to Virginia Beach.

Booked 1 bedroom suite. I’ll mention fantastic staff first. Excellent location, clean rooms, kitchen with 4 burner stove, fridge, microwave, balcony overlooks ocean, tasty and ample breakfast options, nice pool and a small jacuzzi to relax and soak in, food options both right, left and infront of the hotel. Parking is challenging since hotel has very limited and tight spaces. But they offer free valet service which keeps the car at a nearby lot. So make sure to call for your car before coming down. 1 minute walk to the beach so that’s brilliant. I would however request maintenance of air conditioning unit. Atleast in our room it was either too cold or too hot. This is one hotel you don’t want to miss if you are coming to Virginia Beach.

Old bathroom fittings and not in a good condition. congested bath space, broken lift.

Old bathroom fittings and not in a good condition. congested bath space, broken lift.

Great breakfast, staff are wonderful & dog friendly

Great breakfast, staff are wonderful & dog friendly

It was in a great location right on the ocean!

It was in a great location right on the ocean!

Our first night we did not have ac. They moved us to a room that was bigger. Then about 10 mins later told us we had to move again bc someone else needed that room in the morning. They moved us to the top floor. Sounds cool but not when they’re doing construction on the roof? We were woken up to drilling most mornings of our 5 night stay. We didn’t know there was construction, which I understand they need to get there work done but maybe they could have warned us? Idk it made the trip a little less enjoyable bc we weren’t able to sleep in.

Our first night we did not have ac. They moved us to a room that was bigger. Then about 10 mins later told us we had to move again bc someone else needed that room in the morning. They moved us to the top floor. Sounds cool but not when they’re doing construction on the roof? We were woken up to drilling most mornings of our 5 night stay. We didn’t know there was construction, which I understand they need to get there work done but maybe they could have warned us? Idk it made the trip a little less enjoyable bc we weren’t able to sleep in.

The rooms felt like little one-bedroom condos, with plenty of space and everything we needed for a comfortable stay. The pool and hot tub were saltwater, so even after six days of swimming, the kids didn’t get chlorine-damaged hair or irritated skin. A highlight was the free hot breakfast, which far exceeded expectations. Every morning, there were scrambled eggs, sausage or bacon, a waffle station, bagels, hard-boiled eggs, oatmeal with toppings, and more. Even with picky eaters, everyone found something they liked. The staff was friendly and accommodating. We also loved that the lobby had coffee, tea, and fresh water available all day. We felt safe, well taken care of, and truly enjoyed our stay. This hotel exceeded our expectations, and we would absolutely stay here again. Highly recommend!

The rooms felt like little one-bedroom condos, with plenty of space and everything we needed for a comfortable stay. The pool and hot tub were saltwater, so even after six days of swimming, the kids didn’t get chlorine-damaged hair or irritated skin. A highlight was the free hot breakfast, which far exceeded expectations. Every morning, there were scrambled eggs, sausage or bacon, a waffle station, bagels, hard-boiled eggs, oatmeal with toppings, and more. Even with picky eaters, everyone found something they liked. The staff was friendly and accommodating. We also loved that the lobby had coffee, tea, and fresh water available all day. We felt safe, well taken care of, and truly enjoyed our stay. This hotel exceeded our expectations, and we would absolutely stay here again. Highly recommend!

We had a great room on the second floor. Unfortunately one of the elevators was under construction, however it is supposed to be fixed sometime this week. We just used the stairs, so no big deal. The breakfast was excellent, eggs, bacon, sausage, and potatoes along with yougart, cereal, fruit, juice and coffee. One of the better complimentary breakfasts I've had in a while. The parking can be a challenge, very small and limited spaces, however they have attendants that can help you along with valet parking availible for a small fee. All in all I would stay here again.

We had a great room on the second floor. Unfortunately one of the elevators was under construction, however it is supposed to be fixed sometime this week. We just used the stairs, so no big deal. The breakfast was excellent, eggs, bacon, sausage, and potatoes along with yougart, cereal, fruit, juice and coffee. One of the better complimentary breakfasts I've had in a while. The parking can be a challenge, very small and limited spaces, however they have attendants that can help you along with valet parking availible for a small fee. All in all I would stay here again.

Sliding doors in living room area defective, heating/cooling insufficient. Safe did not work.

Sliding doors in living room area defective, heating/cooling insufficient. Safe did not work.

Everything was wonderful!! Will definitely stay again!

Everything was wonderful!! Will definitely stay again!

We loved the big room with full kitchen and ocean view. We were there during the holiday of lights, so they were right outside our window. We would stay again, and it was very very very dog friendly

We loved the big room with full kitchen and ocean view. We were there during the holiday of lights, so they were right outside our window. We would stay again, and it was very very very dog friendly

Breakfast is as great!

Breakfast is as great!

Stunning and convenient oceanfront location, pet friendly.

Stunning and convenient oceanfront location, pet friendly.

Spacious room, large patio/balcony, beautiful view of the ocean, walk right out to boardwalk, good breakfast, nice indoor pool, friendly staff

Spacious room, large patio/balcony, beautiful view of the ocean, walk right out to boardwalk, good breakfast, nice indoor pool, friendly staff

Also water condensation from the window leaked water inside the bedroom when the temperature went down

Also water condensation from the window leaked water inside the bedroom when the temperature went down

Great room and views. We had a suite, and it was very nice. We brought our dog (a 60 lb Belgian) and he had the best time on the beach

Great room and views. We had a suite, and it was very nice. We brought our dog (a 60 lb Belgian) and he had the best time on the beach

Great Stay!

Great Stay!

My only complaint would be air conditioning units need upgrade very noisy. Otherwise hotel is excellent, very dog friendly, quiet, great breakfast and all the staff very nice and helpful.

My only complaint would be air conditioning units need upgrade very noisy. Otherwise hotel is excellent, very dog friendly, quiet, great breakfast and all the staff very nice and helpful.

We love staying at Residence Inn! The staff is always very friendly and helpful. The units are spacious, well equipped, and very clean. The views are AMAZING! The breakfast is by far the best quality and selection of all the properties we've stayed at. Having the living room and full kitchen separate from the bedroom gives it the condo feel. We can't wait to book next year's trip!

We love staying at Residence Inn! The staff is always very friendly and helpful. The units are spacious, well equipped, and very clean. The views are AMAZING! The breakfast is by far the best quality and selection of all the properties we've stayed at. Having the living room and full kitchen separate from the bedroom gives it the condo feel. We can't wait to book next year's trip!

It was just a few blocks from our daughters apartment

It was just a few blocks from our daughters apartment

The hotel was excellent.

The hotel was excellent.

Location

Location

very pet friendly

very pet friendly

We were not informed maid service would be every other day, we had to look for someone to take the trash. There was no hot water in rooms for most of the week. While valet parking sounds great but it sometimes took 20-25 minutes to get your car. The breakfast looked great but food was not hot,I wonder if the temperature was adequate to prevent bacterial growth. The hallway smelled like smoke and marijuana, we reported it to the office but it took 4 days till they placed a filter in the hall. Hallways were never vacuumed. While this was a pet friendly hotel, I was surprised at the large amount of dogs staying here. Don’t plan on sitting outside on the balcony. The air conditioner blasted hot air and loud noise on you, making it impossible to enjoy sitting outside on the balcony.

We were not informed maid service would be every other day, we had to look for someone to take the trash. There was no hot water in rooms for most of the week. While valet parking sounds great but it sometimes took 20-25 minutes to get your car. The breakfast looked great but food was not hot,I wonder if the temperature was adequate to prevent bacterial growth. The hallway smelled like smoke and marijuana, we reported it to the office but it took 4 days till they placed a filter in the hall. Hallways were never vacuumed. While this was a pet friendly hotel, I was surprised at the large amount of dogs staying here. Don’t plan on sitting outside on the balcony. The air conditioner blasted hot air and loud noise on you, making it impossible to enjoy sitting outside on the balcony.

Our room was ready so we checked in @2pm The friendliness was so appreciated. This is the Best Marriott Residence we have ever stayed with our pups. If you have a fur baby this location is a must. We will definitely be back. Thank you Virginia Beach Marriott Residence!!!!!! We had the Best Stay Ever!!!!!!

Our room was ready so we checked in @2pm The friendliness was so appreciated. This is the Best Marriott Residence we have ever stayed with our pups. If you have a fur baby this location is a must. We will definitely be back. Thank you Virginia Beach Marriott Residence!!!!!! We had the Best Stay Ever!!!!!!

Two room suite. Very spacious. Kitchen with full size fridge, two burner flat top. Microwave oven. Ability to cook and avoid expensive restaurants prices was nice. Will stay there again. It is pet friendly, so be prepared for lots of dogs!

Two room suite. Very spacious. Kitchen with full size fridge, two burner flat top. Microwave oven. Ability to cook and avoid expensive restaurants prices was nice. Will stay there again. It is pet friendly, so be prepared for lots of dogs!

Excellent location, staff were very friendly and helpful. Breakfast options were excellent. Room was clean. Excellent stay!

Excellent location, staff were very friendly and helpful. Breakfast options were excellent. Room was clean. Excellent stay!

The shower leaked, the toilet paper holder was broken, the ac duct was on the balcony so it blows hot air in your face and it's really loud. Other than that, we enjoyed our stay.

The shower leaked, the toilet paper holder was broken, the ac duct was on the balcony so it blows hot air in your face and it's really loud. Other than that, we enjoyed our stay.

Everything was great. Alison, front desk, was great and very polite. She is a great representative for the company.

Everything was great. Alison, front desk, was great and very polite. She is a great representative for the company.

This is the second time I review because i can not edit my first evaluation which is incorrec at some point because some confusion. Hotel is clean, service is good. breakfast ok. Ocean view is very good. parking ok and you are sure to have their people to park the car for you. employees be very friendly. One thing I was confused is that the charge at the checkout will include incidental fees, and are returned to you if you do not charge anything to the room. I tried to call the hotel when I got home after one day to ask why such differnce and got transferred to accountant dept. and no one answer and left me kept holding the phone. after serveral days I gave up. Then got email from hotel to explain that. finally i got refunded. anyway, recommended althought a little bit pricey.

This is the second time I review because i can not edit my first evaluation which is incorrec at some point because some confusion. Hotel is clean, service is good. breakfast ok. Ocean view is very good. parking ok and you are sure to have their people to park the car for you. employees be very friendly. One thing I was confused is that the charge at the checkout will include incidental fees, and are returned to you if you do not charge anything to the room. I tried to call the hotel when I got home after one day to ask why such differnce and got transferred to accountant dept. and no one answer and left me kept holding the phone. after serveral days I gave up. Then got email from hotel to explain that. finally i got refunded. anyway, recommended althought a little bit pricey.

Convenient to have my dog with me, good breakfast set up and everyone were very friendly and now not good the hot tub wasn’t hot, so thanks for having us as a family

Convenient to have my dog with me, good breakfast set up and everyone were very friendly and now not good the hot tub wasn’t hot, so thanks for having us as a family

The hotel is an older property and parking is an issue. That being said, front desk, housekeeping, maintenance, were all stellar. We were blessed to not have to use the free valet parking since we always found a parking space in front of the hotel. Room - clean, had plenty of towels, a/c is noisy (older property) but overall the room met our needs. Also, great ocean view. Free Breakfast - lots of options including make your own waffles. Staff here were great too. Location - perfect, right on the boardwalk. Overall, a very good stay.

The hotel is an older property and parking is an issue. That being said, front desk, housekeeping, maintenance, were all stellar. We were blessed to not have to use the free valet parking since we always found a parking space in front of the hotel. Room - clean, had plenty of towels, a/c is noisy (older property) but overall the room met our needs. Also, great ocean view. Free Breakfast - lots of options including make your own waffles. Staff here were great too. Location - perfect, right on the boardwalk. Overall, a very good stay.

Amezing

Amezing

Immediately we had problems with the air conditioner. I reported it in the morning. Someone changed the filter. It got cooler but not cool enough. I received a phone call from Manager Chris. I was told that he was going to call Expedia to give me a discount. I was also supposed to get some towels and some stuff from the market. I never received anything and I had to let Chris know the next morning. He apologized and said that he would contact Expedia and would have engineering come and check the air conditioner. It still was never resolved. I called today after my check out, to leave Chris a message so that he doesn't forget to keep his end of the deal. Other than the air conditioning, the hotel and the location was great!

Immediately we had problems with the air conditioner. I reported it in the morning. Someone changed the filter. It got cooler but not cool enough. I received a phone call from Manager Chris. I was told that he was going to call Expedia to give me a discount. I was also supposed to get some towels and some stuff from the market. I never received anything and I had to let Chris know the next morning. He apologized and said that he would contact Expedia and would have engineering come and check the air conditioner. It still was never resolved. I called today after my check out, to leave Chris a message so that he doesn't forget to keep his end of the deal. Other than the air conditioning, the hotel and the location was great!

The facilities were really good. Friendly staff, clean room and loved the closeness to the beach. My only complaint is there was very limited parking and I did noy like just handing my keys over to just anyone to drive my car and have access to it.

The facilities were really good. Friendly staff, clean room and loved the closeness to the beach. My only complaint is there was very limited parking and I did noy like just handing my keys over to just anyone to drive my car and have access to it.

Hotel was great and had beautiful views. Simply walk out the back door and you’re at the beach. Breakfast was good and had different options to choose from. I was a little nervous about the parking situation, but the valet was quick and easy.

Hotel was great and had beautiful views. Simply walk out the back door and you’re at the beach. Breakfast was good and had different options to choose from. I was a little nervous about the parking situation, but the valet was quick and easy.

The hotel was easy to navigate and the rooms were spacious. The entire hotel staff was so friendly and accommodating. It was in walking distance from many restaurants and souvenir shops.

The hotel was easy to navigate and the rooms were spacious. The entire hotel staff was so friendly and accommodating. It was in walking distance from many restaurants and souvenir shops.

Friendly staff, clean building, great location!

Friendly staff, clean building, great location!

Easy in easy out

Easy in easy out

It was nice that it was pet friendly and our room had a full kitchen.The parking was small so you had to rely on valet to drive your vehicle three blocks away. The breakfast was very bland and they did not have ketchup for any of the days when they could’ve went to the store and just bought some.

It was nice that it was pet friendly and our room had a full kitchen.The parking was small so you had to rely on valet to drive your vehicle three blocks away. The breakfast was very bland and they did not have ketchup for any of the days when they could’ve went to the store and just bought some.

The hotel was pretty good, with easy access to the beach. The room was clean and comfortable. Some things that were not up to Marriott standards though. For example, one light bulb in our room was burnt, our sink was clogged. Breakfast area would run out of things like coffee or ketchup, and refills wouldn’t be ready. While all of these issues in themselves were minor, their cumulative effect created an impression that this property was good but not great.

The hotel was pretty good, with easy access to the beach. The room was clean and comfortable. Some things that were not up to Marriott standards though. For example, one light bulb in our room was burnt, our sink was clogged. Breakfast area would run out of things like coffee or ketchup, and refills wouldn’t be ready. While all of these issues in themselves were minor, their cumulative effect created an impression that this property was good but not great.

Stayed here for a week with my dog. The free breakfast was delicious I could walk right out to the ocean and the staff were friendly and helpful

Stayed here for a week with my dog. The free breakfast was delicious I could walk right out to the ocean and the staff were friendly and helpful

The location is excellent and the 1 room suites make for a nice extended stay. The included breakfast could be better with more fruit and healthier choices. The staff are friendly and the hotel is clean.

The location is excellent and the 1 room suites make for a nice extended stay. The included breakfast could be better with more fruit and healthier choices. The staff are friendly and the hotel is clean.

Everything was nice and the staff was amazing. The view from our belcony was amazing

Everything was nice and the staff was amazing. The view from our belcony was amazing

No parking slot and rooms smell very bad

No parking slot and rooms smell very bad

Room could use a little TLC, the sliding door handle was loose, towel rack coming off the wall, a floor tile was cracked, and a curtain was hanging down. Otherwise very clean. Love the view here. Everyone is friendly. Parking is tight but the valet are pretty quick. My kids are perfectly happy with the free breakfast every day, very clean dining.

Room could use a little TLC, the sliding door handle was loose, towel rack coming off the wall, a floor tile was cracked, and a curtain was hanging down. Otherwise very clean. Love the view here. Everyone is friendly. Parking is tight but the valet are pretty quick. My kids are perfectly happy with the free breakfast every day, very clean dining.

Location was wonderful, breakfast was good but some foods were a little too spicy. The bedroom had a wonderful view with the big window. The property was clean, elevators came quickly not a long wait. Pet friendly was a plus. What I didn't like it was too dark in the kitchen area, hard too see while washing dishes, our sliding door was hard to open and close, the sliding door window was dirty couldn't see out of one side, parking is not good, especially for checking in if you are the only adult.

Location was wonderful, breakfast was good but some foods were a little too spicy. The bedroom had a wonderful view with the big window. The property was clean, elevators came quickly not a long wait. Pet friendly was a plus. What I didn't like it was too dark in the kitchen area, hard too see while washing dishes, our sliding door was hard to open and close, the sliding door window was dirty couldn't see out of one side, parking is not good, especially for checking in if you are the only adult.

Great staff

Great staff

Loved that it was on the boardwalk

Loved that it was on the boardwalk

Staff were fantastic! Professional, friendly, helpful. Will stay again. Rooms clean, bed comfortable.

Staff were fantastic! Professional, friendly, helpful. Will stay again. Rooms clean, bed comfortable.

I stayed off season so I’m sure it’s very different in the summer. The staff

I stayed off season so I’m sure it’s very different in the summer. The staff

Love VA Beach, convenient location, super helpful friendly staff. Hotel not in a great condition, almost everything was broken and not very clean. Sticky floor, sticky carpets with stains, weird oppressive smell in the room took few days to air out, broken balcony door, impossible to open, stained window in the living room could not be cleaned, hard to see anything though, safe was broken, only stove and microwave, no oven, only 1 pot and pan, stained old bath towels, loud rattling AC unit placed right in the bedroom also stained with big rust leaks, at least clean bed sheets and comfortable beds and view from the balcony was amazing!

Love VA Beach, convenient location, super helpful friendly staff. Hotel not in a great condition, almost everything was broken and not very clean. Sticky floor, sticky carpets with stains, weird oppressive smell in the room took few days to air out, broken balcony door, impossible to open, stained window in the living room could not be cleaned, hard to see anything though, safe was broken, only stove and microwave, no oven, only 1 pot and pan, stained old bath towels, loud rattling AC unit placed right in the bedroom also stained with big rust leaks, at least clean bed sheets and comfortable beds and view from the balcony was amazing!

The hotel over-all is old with a few upgrades. Closet doors broken, tiles craked, curtains disfuntional, the heater was extremely nosy and i had to turn it off over the night and I got very cold and sick.

The hotel over-all is old with a few upgrades. Closet doors broken, tiles craked, curtains disfuntional, the heater was extremely nosy and i had to turn it off over the night and I got very cold and sick.

First, we arrived in at midnight due to our late flight and it took me an hour to get checked in due to the lady at the desk (not her fault) could not get logged into a computer to get us checked in because she did not have an employee number yet after starting two weeks previously and had to call her manager to help her out but she was even less help. Second, when we got to our room the carpets were soaking wet from room service doing a "deep clean" on them that took over two days to dry out. Lastly, the pool was only open half of the time (we were there for a week) because of a reason the staff could not provide but was working perfectly fine the morning it "broke." The only thing we liked was the views and the breakfast. Most of the staff were decent and only a couple were rude and spoke absolutely no English.

First, we arrived in at midnight due to our late flight and it took me an hour to get checked in due to the lady at the desk (not her fault) could not get logged into a computer to get us checked in because she did not have an employee number yet after starting two weeks previously and had to call her manager to help her out but she was even less help. Second, when we got to our room the carpets were soaking wet from room service doing a "deep clean" on them that took over two days to dry out. Lastly, the pool was only open half of the time (we were there for a week) because of a reason the staff could not provide but was working perfectly fine the morning it "broke." The only thing we liked was the views and the breakfast. Most of the staff were decent and only a couple were rude and spoke absolutely no English.

The parking situation was the only down fall. They had valet, but it took a long time to get our car even after calling down to ask the valet to go ahead and retrieve the care before we headed down. Everything else was good.

The parking situation was the only down fall. They had valet, but it took a long time to get our car even after calling down to ask the valet to go ahead and retrieve the care before we headed down. Everything else was good.

This is our 3 time at this hotel and we will be back in 6 months . Very comfortable, clean , staff are nice , breakfast included and walk right onto the beach . You can’t beat the view out of our window . The only downside is valet parking takes a long time, they are short staffed so make sure you request your car early if you are pressed on time . There are very few spots available upfront and they are usually busy . Otherwise it’s an amazing place .

This is our 3 time at this hotel and we will be back in 6 months . Very comfortable, clean , staff are nice , breakfast included and walk right onto the beach . You can’t beat the view out of our window . The only downside is valet parking takes a long time, they are short staffed so make sure you request your car early if you are pressed on time . There are very few spots available upfront and they are usually busy . Otherwise it’s an amazing place .

One elevator didn’t work but everything else was good

One elevator didn’t work but everything else was good

I don't think I have ever met a more helpful staff. However, this hotel has serious elevator issues. This hotel is equipped with two elevators. One has been out of service for quite some time. Waiting for parts I am told. The other one breaks down on a daily basis, for more than an hour each time, sometimes twice a day. Not good for guests staying on upper floors, or those with disabilities. For a hotel bearing the Marriott Name, this looks bad.

I don't think I have ever met a more helpful staff. However, this hotel has serious elevator issues. This hotel is equipped with two elevators. One has been out of service for quite some time. Waiting for parts I am told. The other one breaks down on a daily basis, for more than an hour each time, sometimes twice a day. Not good for guests staying on upper floors, or those with disabilities. For a hotel bearing the Marriott Name, this looks bad.

Negatives-room smelled like dogs, only 1 elevator working-long wait times for 14th floor. Many had to walk the stairs prior to my arrival

Negatives-room smelled like dogs, only 1 elevator working-long wait times for 14th floor. Many had to walk the stairs prior to my arrival

Polite staff, clean room and bed slept great! Highly recommend!

Polite staff, clean room and bed slept great! Highly recommend!

The property was immaculate, and looked like it had just been renovated in the most modern style. Everyone was very helpful, from the front desk staff (special shout-out to Alison!) to housekeeping to the valets to the folks taking care of the breakfast buffet.

The property was immaculate, and looked like it had just been renovated in the most modern style. Everyone was very helpful, from the front desk staff (special shout-out to Alison!) to housekeeping to the valets to the folks taking care of the breakfast buffet.

We just loved everything about this hotel. The staff was friendly and helpful, the suite was so nice, we were delighted. We will definitely come back to this hotel!

We just loved everything about this hotel. The staff was friendly and helpful, the suite was so nice, we were delighted. We will definitely come back to this hotel!

We enjoyed our stay! Everyone was helpful and friendly. My main complaints would be to designate rooms /floors that don’t have dogs in them. Our couch was ruined by a dog, the dog next door barked endlessly and it was annoying as hell! And having only one working elevator and everyone else bringing big dogs up and down made it difficult for us disabled to get to our room.

We enjoyed our stay! Everyone was helpful and friendly. My main complaints would be to designate rooms /floors that don’t have dogs in them. Our couch was ruined by a dog, the dog next door barked endlessly and it was annoying as hell! And having only one working elevator and everyone else bringing big dogs up and down made it difficult for us disabled to get to our room.

Parking was a problem

Parking was a problem

Very nice staff 👍

Very nice staff 👍

This hotel was really beautiful and exceed my expectations.

This hotel was really beautiful and exceed my expectations.

Thanks

Hot tub was broken for 2 days, no parking, only one washer and dryer in the whole place, rude employees

Perfect location- breakfast just ok- crowded

Compared to other beach stays in the past this one was the most enjoyable. The property was super clean. The beach also was clean no hard sea shells or seaweed on the beach. The staff always greeted good morning! I wish I could have stayed longer it was a great weekend stay!

Checking in was terrible, front desk staff had an attitude and don’t care. Hotel’s policy say check in at 4:00pm but we were told that room is not ready because they’re short handed and made us wait til more than 4:30pm before we can check in. The elevator was broken ( you can not call the elevator up from floor 5,6,7,8,9 and if you want to go down you have to call front desk staff to send it up to you). The room wasn’t clean properly there were empty bottles and cans left on the windowsill behind the curtain from previous guests. This is the last time we stay at this hotel, will not coming back.

POLINA in the front desk is awesome, so kind and always smilling. She is indeed an asset

Location was great. Very clean beach. Indoor pool was very small. The balcony had a great view but the fan from the air conditioner was loud and blows hot air at you.

The room we stayed in was very dirty. Bed sheets had dirty spots everywhere.

The only really bad thing was the air conditioning. It was so noisy that we had to turn it off at night to be able to sleep. Also when sitting on the tiny balcony, the heat from the conditioner vented straight at you and was very hot, so you couldn’t sit out when it was on. Other than that a very comfortable stay. The lifts had a mind of their own too….

I will never stay at this hotel again and, if you want a pleasant hotel experience, neither should you.

Convenient but our ac didn’t work and it was mediocre accommodations Check in and out was easy and staff was nice. I wouldn’t want to stay more than one night and will look for other options in the future

Excellent Service and we took our family pet. Beautiful Room and view.

Be warned this hotel accepts dogs and we had a yelping dog next to us that was very annoying. Every time we entered or exited our room the dog in the adjacent room would bark for 30 mins. Not the hotel’s fault, but I would consider another hotel upon returning to Va Beach Service was great at check in, but had to go downstairs for additional towels after calling housekeeping.

All was good 👍

The hotel and room were amazing. The only complaint I have was the mattress on the pull out sofa. That was terrible. The breakfast was awesome!

Cleanliness, good location, nice and helpful staffs.

Wonderful all around