DoubleTree by Hilton Atlanta - Northlake

Thanks Cynthia for all your help. She helped us check-in early on my wedding day. We truly appreciate it.

Very good service

It was good stay would recommend

The ppl, where very good and helpful. That is was charged twice.

The breakfast was good. I particularly liked the french toasts. N/A

The staff was so friendly . Great service

I enjoyed the availability and affordability of the breakfast options. The parking and security was outstanding.

Clean room. Nice staff

Needed lager bathrooms and facelift for the building

Erica and Cynthia at the front desk were very friendly and helpful. Overall, the staff was very nice, and housekeeping did an excellent job keeping everything clean.

The floors in the room were sticky, the refrigerator wasn’t as cool as it should have been, and the water didn’t get hot. On a brighter note the staff was very friendly, helpful, and courteous.

Clean hotel, lovely staff, amazing 🍪 😉

Your staff was EXCELLENT!!!!!! Charnice Michelle The young lady at check in Thursday afternoon The entire crew everyday May 28 thru June 1 My key deactivated every day

Clean

Clean rooms and the staff was amazing

My room was very clean and neat. It had what I needed. The staff was helpful and friendly. I had a very pleasant say.

Large rooms. Excellent location to Atlanta attractions. Fabulous food and atmosphere at Marlow’ Tavern. Tasty breakfast buffet that is worth the additional fee.

Peaceful and quiet my kind of staycation

The hotel was nice. It could use an update. The staff is very friendly and goes above and beyond to help. Did not like the pictures show balcony when there is no balcony other than that, OK stay. To add, the hotel is convenient to everything you can think of from Walmart Dollar tree the mall very convenient

Ok

The second floor had mold on the walls and trim .Lights where dimmed so that you couldn’t see it

The second floor had mold on the walls and trim .Lights where dimmed so that you couldn’t see it

It was a pretty decent hotel be careful they don’t have a balcony even though it looks like it and the pool wasn’t even open when it was supposed to be but other than that it was pretty good of a stay

Breakfast over priced for powder eggs! Coffee could be better.

It was perfect

Good all round. Couldn’t complain about anything. My stay was amazing.

Property was clean and easy to find. Spent the night after celebrating my 65th birthday at a nearby venue.

My stay was amazing. The person at the desk wbo greeted me 1st,

The staff was friendly. The room was clean and comfortable. I slept good for one night.

Yes

Thank you

Everything was great. The staff was on point and the food was good.

We chose this hotel specifically because it was advertised as pet friendly. After flying over 22 hours back to the U.S. with our dachshund, we arrived exhausted, only to find that the faucet in our first room was grossly clogged and unusable. We had to switch rooms immediately. While sorting everything out, I realized our dog may not have been properly registered through Expedia. Instead of calmly explaining the policy, the front desk employee looked at me with a very rude attitude and said, “If your dog is loud, we will KICK YOU OUT.” There are many professional ways to communicate hotel policies, and that was not one of them. What made it even more upsetting was that throughout the entire interaction, our dachshund was sitting quietly by my feet, causing absolutely no issues. A little kindness and professionalism go a long way, especially toward travelers who have just completed such a long and stressful journey

Great stay. Staff was very...

The building and decor were worn and depressing

No N/A

The bed. The building and decor were worn and depressing

Great stay. Staff was very friendly. Cookies as always were great!

No N/A

Room was clean nice and spacious

Scored a 5 on most services. I scored poorly because I was unable to use internet due the hosting of an event at the hotel. I checked out one day early and was told to contact Expedia for a refund yet when the Expedia called the hotel, there was no refund given due to the response of the hotel. Although the staff was very helpful, at least some of them were, I didn’t appreciate being told That I can get a refund just for the hotel to turn it down. Definitely not good business practice.

Exceptional

Opted out of breakfast as there were plenty of nearby options. Was a bit annoyed because they did not have updated TVs with app choices. Was planning on watching a sporting event but had no access to prime Netflix or any another apps, just the limited TV cable channels.

Overall very nice. Two things though… the shower head was coming out of the wall a bit and our room key stopped working twice. The staff was very nice though!

Enjoyed our stay here! The

Very good

Fueron muy amables todos los empleados

It was nice, clean and quiet.

I wasn't paying 15.00 for breakfast so have no idea

I wish I would have gotten her name but she had long black hair.

The rooms are clean, the staff are helpful, and the hotel has a nice location with plenty of parking. The rooms are dimmly lit and have a musty smell, but they do a good job of keeping the rooms clean.

It’s a Double Tree Great Price Very Nice Bar/ Restaurant

This was a nice, clean, and safe place to stay.

Great all around

Ms. Erica and Mr Salam were great!!

Margaret was very sweet upon check-in. She also provided great recommendations for late night eats and plethora of activities for the morning. Would stay again.

Exceptional

Didn't eat breakfast, but the coffee on the way out was good and served by welcoming staff.

Excellent customer throughout my stay. Charnice at check in was very polite and informative and continued to follow up with me throughout my stay. All of the front desk personnel were also very polite. My room was clean and housekeeping was great. My only recommendation would be to include the breakfast buffet with the room charge. The quality of the breakfast is a step higher than you would find at other free breakfast hotels but I'm not sure if it's worth the $15. Other than that, no complaints.

Eggs was nasty

My room..There no way to completely turn off the A/C..the system blows directly on you as you sleep..woke up with a sore throat..

Exceptional

Clean room

The hotel could use some renovation but overall the stay was amazing and the breakfast is delicious

I

The exterior could really use an update

The hotel was very friendly and my knowledgeable and was ready to help with questions you had. The stay was very pleasant. The hotel was very clean and organized

Everything about it was horrible Horrible property

Everything about it was horrible Horrible property

Very poor

Didn't eat the breakfast but everything else was excellent

This hotel was VERY clean, quiet, and the beds were super cozy. I will be booking again.

I booked a stay at Doubletree for my birthday because I usually have excellent experiences.Especially the signature chocolate chip cookies.When I requested one when I was coming in for the evening around 9 PM,I was told that they were given out at check in and I’d have to come back to get more in the morning. One of the main reasons why I booked a stay here was for the rooms and of course the signature cookies.Only to be told that the hotel did not have any.I will not be recommending this location to anyone I know and I don’t understand how a place that always advertises its signature cookies not have any for its guests.

The restaurant Nothing

The restaurant Nothing

Disliked the room next to elevator. We heard the elevator going up and down all the time

Exceptional

Breakfast menu was amazing, pool was closed in the middle of April, manager was very nice.

Perfect

It was great

Great bedding!

Breakfast was decent, could update choices. Staff is always attentive. I stay at least once a month. I enjoy the hotel and the proximity to highway and my needs.

Staff is excellent. Restaurant is good. Could use some improvement on breakfast items

didn't have breakfast or visa the bar

Hotel staff was very friendly and accommodating. The night shift front desk clerk was wonderful. The property seemed to be well secure.

Excellent staff

Love everything about this hotel! Will definitely come stay again next time when we visit Atlanta!

Room was big and spacious and clean and bed was comfortable.

N/A

Exceptional

N/A

Staff curious and professional deserving of merit increases The water pressure in particular the toilets are inconsistently low, for some reason I've been consistently placed on the 5th floor whereas a lower floor has proven to function better the limited occasions I've been placed there...

Staff curious and professional deserving of merit increases The water pressure in particular the toilets are inconsistently low, for some reason I've been consistently placed on the 5th floor whereas a lower floor has proven to function better the limited occasions I've been placed there...

The receptionist were friendly. The rooms and facilities were very clean. N/A

Food was great

The room was very clean

The staff really make this place what it is, they were great.

Enjoyed my stay, thought the windows and balcony doors would open but other than that, great stay!

The hotel is adequate. Check in was slightly stressful as there was only one person and he was dealing with an unhappy customer. Beware that they charge $50 PER DAY as incidental fee which is refunded if not used. The room was clean. The overall appearance was tired and well worn. There is no complimentary breakfast so we chose to eat away from the hotel. The location was very convenient to the areas of Atlanta we wanted to explore.

Very clean rooms. Staff was very professional.

Everyone at the front desk particularly the front desk host who checked us in last Friday was very accommodating. She made sure we were aware of all the local places to shop The hostess women in the dinning area went above and beyond Ms.G offered us tea and fresh eggs from the kitchen. The bed & pillows were very cozy. The only sitting chair in our 2 Queen size room was not comfortable at all and the dark brown paint in the small bathrooms were so drab. This hotel just need's a few upgrades. I expected a little more from the Hilton Double Tree. Over all a decent stay but i probably will not return there when in Atlanta.

Yes

Room was clean and staff was great!

Overall ok hotel. The first night was terrible! The people next door to my room had a party in their room that spilled out to the hallway. They partied from about 10pm until 4am. They were loud, yelling cursing bumping so of course we didnt get any sleep the first night. The day of, I called down at 11:10am to get some fresh towels and I had to call back at 11:35am to inquire. I didnt get the towels until 11:50am which now caused me to be rushing to get down by 12pm for checkout.

That the balcony doors do not open at all.

Comfortable beds, hotel was a little outdated but it felt safe and comfortable

Clean rooms,friendly staff.

Friendly staff clean rooms

It was located in a good area for the places we were visiting, staff was polite and helpful, it was clean and had no issues within the room itself N/A

Customer service was very helpful.

We were not at the hotel except to sleep. But it was alright.

The staff was amazing. Very clean and comfortable room. Definitely will stay again if in town

I arrived at the hotel at 8:45pm.. The gates were closed and I had to call the hotel to ask how do I enter the property. It was locked down.

Rooms were clean and comfortable. The staff and guests were very friendly would definitely stay at this location again.

Staff were very polite, rooms were well kept and over the whole environment was amazing!

Pool was closed

General service

Couldn't stay longer

Room was good as usual

Room was good as usual

Great service clean rooms

Great service clean rooms

Very clean Every thing

Room was great, staff was great, stay was great

Room was great, staff was great, stay was great

Room was pretty good. I’d stay again.

Room was pretty good. I’d stay again.

Clean room

Clean room

Staff was wonderful

Staff was wonderful

The hotel smelled amazing

The hotel smelled amazing

Clean room

Clean room

Comfortable stay. Great service from Charnice Paul. She was informative and answered all my quotations.

Room was decent Terrible area I will not stay again

We had a great stay

We had a great stay

Staff was helpful and friendly. The room was very clean.

Staff was helpful and friendly. The room was very clean.

Very nice room that is very clean with comfortable beds. Only thing that would make it nicer is a microwave. Hotel public area are beautiful and very clean.

Very nice room that is very clean with comfortable beds. Only thing that would make it nicer is a microwave. Hotel public area are beautiful and very clean.

The hotel facilities have long needed updates. Walls, doors, carpet, everything looks worn, badly in need of refurbishing. But they do put out free coffee in the morning. It’s OK for a short stay for business though. A pretty basic breakfast that you’d get free at Hampton Inn here you must pay for.

The hotel facilities have long needed updates. Walls, doors, carpet, everything looks worn, badly in need of refurbishing. But they do put out free coffee in the morning. It’s OK for a short stay for business though. A pretty basic breakfast that you’d get free at Hampton Inn here you must pay for.

Nice place with a very courteous staff. Only one elevator was working which caused some wait times.

Nice place with a very courteous staff. Only one elevator was working which caused some wait times.

The room was nice and staff was nice. The location was hard to get in and out.

The room was nice and staff was nice. The location was hard to get in and out.

Staff at the front desk was so nice, rooms were clean and comfortable! Had a problem with a ripped comforter and staff came up asap and gave us a new comforter! Didn’t receive my deposit back, left room exactly the way I found it.

Sorry didn't have any N/a

Nothing Reese the night person refused to help me out with a simple mistake. I will never stay here.

Nice location, easy accessibility to the highway N/A

Friendly staff and clean

Friendly staff and clean

It was fine

It was fine

Very Good

Very Good

Basically everything is fine, just broken microwave and cabinet a bit annoying.

Basically everything is fine, just broken microwave and cabinet a bit annoying.

Clean room exelent hotel

Clean room exelent hotel

It was supposed to be a romantic New Year’s for me and my hubby so we booked a suite with a large jacuzzi tub and shower, but we received a small bathroom with an even smaller tub. The pillows on this King size bed were very outdated and hard, not comfortable at all, but other than that the staff was amazing!

It was supposed to be a romantic New Year’s for me and my hubby so we booked a suite with a large jacuzzi tub and shower, but we received a small bathroom with an even smaller tub. The pillows on this King size bed were very outdated and hard, not comfortable at all, but other than that the staff was amazing!

This was my second stay at this location, I didn't get to dine at the restaurant this time, but if I'm in the area again I will definitely stay here. Pleasant staff, clean rooms and convenient location.

This was my second stay at this location, I didn't get to dine at the restaurant this time, but if I'm in the area again I will definitely stay here. Pleasant staff, clean rooms and convenient location.

The fire alarm went off twice. The next day they said “we’re aware” when complaining about two false alarms over night. No apologies or attempts to rectify it

The fire alarm went off twice. The next day they said “we’re aware” when complaining about two false alarms over night. No apologies or attempts to rectify it

It was clean smelled fresh and the staff we very hospital. The bed slept very comfortably.

It was clean smelled fresh and the staff we very hospital. The bed slept very comfortably.

No breakfast provided. Advised not included.

No breakfast provided. Advised not included.

Good

Good

Location close ronejaybmy needs were. Staff was great 🎄

Location close ronejaybmy needs were. Staff was great 🎄

Yes all above

Yes all above

Room was clean and service was good for the most part

Room was clean and service was good for the most part

The staff was amazing! However, the hotel could use a few updates. I like that the location is close to the highway and that security was in the parking lot.

The staff was amazing! However, the hotel could use a few updates. I like that the location is close to the highway and that security was in the parking lot.

Great place to stay. Clean, safe, friendly stuff.

Great place to stay. Clean, safe, friendly stuff.

Nice stay

Nice stay

It is good

It is good

Stay was good only issues the water in the shower hot water did not stay Hot Room 307

Stay was good only issues the water in the shower hot water did not stay Hot Room 307

Lovely room but NOT mobility accessible as advertised. Bed too high by 6" to allow for safe transfers from walker or wheelchair. BATHROOM TINY...can fit neither wheelchair nor walker into tiny space; cannot fit either under sink; cannot transfer from chair/walker to toilet. Nightmare! Door blocks access to tub. Stayed 1 night instead of orIginal reservation for 20 days. Scary experience trying to get to toilet or in/out of bed (my feet dangled sitting on bed, Did not touch floor.) if one has no or limited use of legsbed& toilet are nearly impossible to navigate independently. Mobility/ADA acccessibility is MORE than a GRAB BAR in a tub. Disappointing experience in a nice hotel. 2nd unfortunate experience in a Hilton brand. I blog and review products for a disability website. Though not specifc to hotel brands, I am considering developing a blog on hotel accessibility needs & red flags. Www.dayundefined.com

Lovely room but NOT mobility accessible as advertised. Bed too high by 6" to allow for safe transfers from walker or wheelchair. BATHROOM TINY...can fit neither wheelchair nor walker into tiny space; cannot fit either under sink; cannot transfer from chair/walker to toilet. Nightmare! Door blocks access to tub. Stayed 1 night instead of orIginal reservation for 20 days. Scary experience trying to get to toilet or in/out of bed (my feet dangled sitting on bed, Did not touch floor.) if one has no or limited use of legsbed& toilet are nearly impossible to navigate independently. Mobility/ADA acccessibility is MORE than a GRAB BAR in a tub. Disappointing experience in a nice hotel. 2nd unfortunate experience in a Hilton brand. I blog and review products for a disability website. Though not specifc to hotel brands, I am considering developing a blog on hotel accessibility needs & red flags. Www.dayundefined.com

Very bad service. Noisy

Very bad service. Noisy

Yes

Yes

Clean

Clean

Clean room, staff, everything was really nice

Clean room, staff, everything was really nice

Hotel is a bit dated and the bathroom small the open door blocks the shiwer

Hotel is a bit dated and the bathroom small the open door blocks the shiwer

Really enjoyed my stay the room was vlean and very comfortable.

Really enjoyed my stay the room was vlean and very comfortable.

Friendly and helpful staff!

Friendly and helpful staff!

My stay was sort and good very friendly staff and my room was excellent

Great place , excellent service and staff

Erica at the front desk was exceptional- kind, helpful, accommodating and always smiling. Close to Emory which is why we stayed there. Would stay again.

Could not get keys to get in room. Manager had to walk us up. Bug in the shower.

Graet

Clean room hot shower. Great restaurant. Good customer service

1) The property was run down and dirty. The facilities were in need of repainting and refinishing. It felt a bit dirty no matter where you were on the property. 2) The parking lot is oddly shaped. The back gates close/lock in the evening and you are forced to drive the wrong way down a one way (towards the front) to get out of the property parking lot. It always caused problems trying to get out when people were trying to enter. 3) One of the mornings we abruptly found out that the water was shut off -- and without any warning. The property didn't communicate this was going to happen and we had to go to a local gym to shower and make it to a meeting on time. The hotels.com phone representative who investigated my claim also noted she didn't see any advanced written warning from the property to guests. 4) The late night front desk clerk was unpleasant. He could not be bothered for anything. 5) As we checked out and began walking to our car to leave, we watched a patron (whom we saw earlier) walk out the side door and put a comforter in his trunk and leave. Do yourself a favor and check out another hotel in a different area. This was really disappointing for a Hilton property.

Staff was awesome especially the daytime manager. Will definitely visit again

The staff was very kind.

The room was spotless and well stocked. The staff (especially Erica) was friendly and gave advice on what to do/see during my stay. The only negative was the TV. They need to upgrade to allow streaming. Basic cable is, BASIC.

Very nice stay, Would definitely stay again! The Marlow Tavern was nice as well.

.

Very clean, quiet. 1 night stay

Room comfortable.

Did not do breakfast nor the bar

Room was clean, staff were very nice, was able to ship me items I left behind.

Margaret was very helpful and patient.

Room was not very quiet to outside noise.

room was clean

Hotel as confusing to find with the restaurant out front. Our room had a slight sewage smell. The handle to the bathroom came off. Hotel was clean and quiet.

No moz up to standard

Smoking area out front had benches and covered . You never find that at hotels, anymore . The stay was very comfortable and a very pleasant experience.

Not a good experience,

Restaurant attached

We have stayed here three times. The people are great!

The breakfast food could use some work. $14.95. A lot of money for average food. McDonald’s would have been better.

Nice stay and clean rooms.

Great helpful staff

Clean and spacious rooms. Friendly staff.

The rooms are a bit dated but the majority of the staff was very kind.

Shops are nearby and it was convenient to my destination. The staff was very attentive and made sure I was a satisfied guest. My only complaint was the size of the bathroom!

One of the beds in our room had bed bugs. Two of my team members were bitten. We didnt know what it was until they realized they took the bed bed bugs home. Now they have a whole problem.

Clean room, comfy bed, and friendly staff. The warm cookies were a nice touch! I only had one issue, which was a clogged sink, and one annoyance, which was only 1 elevator that was working. Other than that, it was great!

Great hotel amazing breakfast but ifnyoure lookinfnfor that amazing free continontal breakfast, thks is not the place

Great service

Overall a comfortable hotel. Attached restaurant was really good. It’s an obvious older hotel, they are doing a decent job keeping it up to date, but you can tell it’s been around a while.

Waitress in Marlowe Tween was impolite as well as bad service

The Hotel is nice although a little dated, I did like that they have a great Restaurant Bar attached in Marlow's. Also the breakfast was good. My only issue was since booking through Hotels.com they gave me issues about booking through a 3rd party and did not honor the room I had reserved a month before and gave me 2 queen beds then after complaining I was moved to a king but accessible with extremely low counters

Wonderful place to stay. Will definitely be back.

The carpets and decor could use an update. There were unpleasant smells throughout the 4th floor hallway and inside the room.

Ok

Close the lots of restaurants, the mall, supermarkets, highways. Very convenient. Staff was very kind. Rooms were clean. Parking was fine, however entering the property from the highway was tricky off you miss the turn especially if the rear entrance gate was closed at night.

It is connected to a great restaurant though, which was super convenient after a long drive. Overall, not bad, but room for improvement.

Friendly customer service and clean rooms

I was there for a family reunion. There was another family reunion and I believe a third group. Only one elevator worked the entire time, so it felt like I spent most time waiting. The rooms were carpeted. I find it absolutely disgusting generally and think all hotels should do away with it. The young lady who checked us in had a poor attitude. Breakfast was decent and all other staff were very accommodating and pleasant.

Stay every time I can when I’m ATL

Good

Don’t go here

Room was ok, but very basic amenities in the bathroom. Room was not cleaned on the second day. The room lock was not functioning reliably, had to get keys updated all 3 days of my stay which was very inconvenient. Coffee machine at the breakfast area was broken. The tavern was not serving dinner on Sunday evening due to an issue, which disrupted our plans.

The carpet is a little bit old.

The property was well maintained

Convenient, pool, gym, and a great restaurant attached.

i

Reese was great!!

atmoshere-hotel service. one way in or out after 7pm

The staff is always great here and the restaurant on site is top notch.

Wish there was an elevator

Nice property

Great stay

Came to this lovely spot on business and stayed for pleasure. The staff was friendly and so accommodating. Charnice in guest services was a delight and assisted me when I needed a little extra help. The pool is nice and clean. In addition, Marlows is just a hop n skip away. Thank ya'll

I would come back

Needs renovation, lobby smelled of sewage

Thank you to beautiful black woman who work there luv you guys

I enjoyed the staffs quick and efficient check in process. The welcome cookie didn't hurt either

There is Marlow’s Grill restaurant attached to the property for lunch and dinner. There is a breakfast buffet offered but that is an additional $14.99 per person.

It was good.

Front desk always professional and polite.

Good service

This was a good place to stay. Very clean, very safe. No complaints here

The furniture Sofa, chairs etc were stained with what looked like bodily fluids on the seats and arms of the furniture. It was gross and disgusting. I didnt even use the lounge side of the hotel room of my Suite. I borught it to the hotels attention but they could only como my breakfast charges. I eould not rec9mmend staying here due to the dirty rooms.. It alsonnerded to be updated and not worth the price.

Enjoyed my stay and love the cookies.

As I travel from state to state,I always stay at Double Tree. I’m very pleased with my stays. I look forward to another stay at Double Tree next month during my travel.

This was amazing!

It was okay

The front desk people were wonderful. We had a broken toilet and they immediately put us in another room and gave me points.

Clean, friendly staff, good location

I liked that there was free parking, a bar and restaurant

The breakfast buffet staff was very attentive.

The stay was alright. The staff were very sweet and helpful. Unfortunately there were some issues with cleanliness in our room and that were upsetting. We have a stain on the ceiling and was pretty evident and had dirty bath towels in the bathroom. We enjoyed the pool but felt off in the days that followed our swim. Overall I’d give it a 3/5. Unsure if I would stay again as the cleanliness was concerning.

I didn't stay with y'all

The house keeper woke me up at 8 when check out was at 11. The overall hotel was very noisy with people running the halls at 2 in the morning banging on peoples doors.

The rooms were sold out. They offered me a king and a pull out. There wasn’t enough room in the suite to have a pull out. Everything seemed old and dingy and dirty.

Very friendly staffand clean rooms.

Horrible….After staying at this Double Tree near on LaVista it had really turned me off from Hilton hotels. I am currently working with Expedia and the hotel about my experience. 1. The hotel smelled like something died. It was all throughout the 1st floor. I would’ve gotten a new hotel off of that alone but there was a concert going on and rooms were hard to come by. 2. The room smelled like smoke. This is a non-smoking hotel and the room smelled like SMOKE! I had my 9 year old with me and we had no where else to go!!!! 3. The people above us were LOUD!!!!! And when I say LOUD I mean it. With all of these smells going on I had to call the front desk and ask for medicine for my daughters runny because it was making her nauseous. 4. Employee creeping around the corner while me and my daughter were at the pool. It was soooo weird. He was just sitting there watching us from the inside around the corner. If he was looking for something or needed to search the pool for something he should’ve came out, looked and then left. So we were no longer comfortable getting in the pool. 5. To top it all of, leaving day…..after I told the hotel we are leaving and both times they said OKAY, this lady with a bad wig and green or gray eyes came to the door and said I tried to call you all but now I’ve charged your card $50 since you’re still here. She came at me so rudely. I was told it’s fine when I said I need a little more time. And because I missed her call trying to grab my things and leave

Its great location, very clean , friendly stuff

Good for the price -area not the best. Manager handled issue quickly and followed up

The hotel is rundown and not sure why its listed as a 4 star hotel. The whole hotel smells stale and moldy. The rooms are much smaller, no microwave or chair. The pool area is not kept up. The whole building itself needs removations truly disappointed we stayed here, please do not let the pictures fool you. Hoewever, the team members are friendly and dontje best they can with the conditions of the hotel.

He was very accommodating and provided me with the best customer service experience while exuding the highest level of professionalism!

All of the staff were very friendly.

Very clean and comfortable

Some of the common areas were unkept/unclean. The staff at check in was not very welcoming.

This was a great hotel, great staff,great location, right off exit 37. The pool temperature was perfect and the room was just like the pictures on the website.

It’s okay. It’s not great. It was very clean and smelled fresh throughout, so the housekeeping staff does a good job, but the bed was uncomfortable and the room was extremely loud. Front desk staff literally ignored us for a solid five minutes while we stood barely three feet away. Not even so much as a “hi there, give me just a minute to finish this” - it was like we were invisible.

The noise early in the morning (or at night) woke me up. The room doesn’t seem to have good sound insulation.

I especially appreciated the quietness of the rooms and the general energy of the space—it felt grounding, safe, and conducive to clarity and reflection. However, upon check-in, I called in advance and there was a concerning issue: the front desk could not initially locate my reservation, which created unnecessary stress. As someone who values alignment and preparedness, this was concerning, especially given everything had been booked in advance and I have verified documentation. Fortunately, the matter was eventually resolved, however it did create a noticeable imbalance in the otherwise peaceful experience. Yet, I stayed positive and had a positive experience! I would encourage the management team to strengthen their front-desk systems and communication protocols to ensure smoother check-in experiences for all guests. All in all, I would return—especially knowing the space itself holds a certain grounding frequency—however I do hope my next visit begins with a more seamless welcome. — Empress Nikesha Gipson, MBA The Business Goddess | @TheThoughtCapital

The staff were very energetic and welcoming and highly understanding. The breakfast and the hostesses were very hospitable. I had a great experience coming from a different state.

Otherwise, the pool and workout room was nice, great location with food options close by.

Nice

Great bed, and friendly desk clerk

Great!

Says 4 star, but more like 2.5. Not sure who sets the star level of the hotel, but this one needs to be re-evaluated. The staff was nice, but the condition of the property was a little worn. The photographer should be commended, because they found the most flattering angles. Noisy HVAC unit, weird parking lot, with lots of warnings to secure your vehicle and call the Cobb County Sheriff if you have a break in. If you’re thinking hey, this is a 4 star hotel deal, think again. It’s an expensive 2.5 star.

Nice property. Accommodating, friendly staff.

Awesome stay

Only negative thing was during our stay we were told the pool would be open and ready to use but it was closed

Clean nice place to relax

Nice place

Always a pleasure staying here .

The staff was great! The room was what I expected. Love it! Breakfast was great!

perfect

I enjoyed my stay. The crew was very friendly. And it was great tonjave the restaurant on site. Food there is delicious and great price.

Great time enjoyed my stay

The room was very clean and the service was excellent. We had two concerns. First the breakfast buffet was good but unexceptional, but it cost $14.99 per person. We expected better for that price. Second, there was only a desk chair in the room (no armchair), so two of us had to sit in bed. An armchair would have been nice.

There were no issue with checking in, our stay, nor checking out. The parking is a bit limited but not too bad honestly. We really enjoyed our stay and I will stay there again in the future.

Excellent stay. Staff is friendly and very helpful.

Easier to say what I liked. Nothing. Lifetime Atlanta , 60 plus years. Moved to mountains of NC a year ago. When did North lake become the hoos? I lived in stone mountain for 35 years so I'm qualified to recognize the hood and hood rats. Absolutely no refund if you have to cancel. Period. Expedia, you suck. I got this room because it was supposedly a Doubletree by Hilton, a name that should carry some weight. This place is "tired", drab, dark,. Furniture in room was ancient, covered with water stains the soap dish in shower did not match the rest of the shower. Small issue, but different ",marble which the were too cheap to match up. I spent a lot of time looking out the drapes watching my car because there were several people out there walking around parking lot with backpacks that were not guests IMHO. I worked 40 years in Fulton county and DeKalb county courthouse ss a court reporter and I know what to look for and who to look for after all the criminal matters I handled. When I was leaving several tatted up chicks were leaving followed closely by a dude wearing easily 100g of gold and a huge medallion. If it was fake that's even more ghetto, but it wasn't I'm guessing prostitution or human trafficking, again based on my 40 plus years handling criminal matters in two of the biggest metro Atlanta counties that are eaten up w crime and handling numerous human trafficking cases. This place is a disgrace to the Hilton brand. Look at the pics I attached

The staff at the Doubletree is always friendly and helpful. Our stay was good but the hotel is falling into some disrepair. The air conditioning unit was falling apart although it did work properly. There was paint peeling in the hallway. The cleanliness and maid service was excellent and the bed was very comfortable.

It was good. We had a oribel

good place to stay for a few days

good place to stay for a few days

Really bad service

Great give a 10/10 always stay here when visiting GA

Staff was friendly upon arrival but hotel was it in great condition. This is in no way a 4 star location. We saw roaches in a room and were awoken at 4am by the police as someone had smashed the window of our vehicle. Once outside there were multiple victims that had been broken into. We were all parked right out front by the front lobby doors under lights… During our conversation with the police we were told this was not a rare occurrence. At no time before, during, or after were we reached out to by the staff to check on us, apologize, or see if we needed anything. Stay away. Only positive was the check in process was quick and easy enough. As stated at the beginning the is NOT a 3-4 star property nor should it be user rated 8+..

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Overall excellent! We enjoy during our stay!

Bad odour..in lobby...parking back of property is unsafe...got room...with window view of dumpster... breakfast options are decent...but not refilled promptly

Felt safe