Hampton Inn by Hilton Tijuana

The staff were great and the location was close to the airport and the Consulate The floors seemed a little dirty

Exceptional

Very good

Exceptional

Clean and good service Close to places

Superb

Very good

Pool is great

Pool is great

Exceptional

Exceptional

Great location, close to the airport, shuttle to the airport included

Great location, close to the airport, shuttle to the airport included

The property is clean, good location. Customer service was great and also the breakfast. Nothing

The property is clean, good location. Customer service was great and also the breakfast. Nothing

Small rooms compared to USA counterparts. Also is a USA 2.5-3 not a 3.5 star. I have a higher expectation of Hampton the room felt more like a la Quinta. Also the fact that there was no 2 queen rooms. Full beds are small for 2 people.

Exceptional

Everything

Everything

staff was still friendly and polite bfast was really tasty and attended was super attentive we were only in the room for about 7 hours but it was clean and comfortable. perfect for our early AM flight out of TJ i wish they would allow to leave car a couple nights . i would pay extra for this!

arrived 10 pm staff was still friendly and polite bfast was really tasty and attended was super attentive we were only in the room for about 7 hours but it was clean and comfortable. perfect for our early AM flight out of TJ i wish they would allow to leave car a couple nights . i would pay extra for this!

Exceptional

Staff were helpful!

Staff were helpful!

Pleasant

The staff were exceptionally helpful!

The staff were exceptionally helpful!

Washer and dryer

Hospitality was not good, it was not clean we found a play toy and the staff did not even bother to apologize

Hospitality was not good, it was not clean we found a play toy and the staff did not even bother to apologize

Very nice staff Washer and dryer

Exceptional

The installation, the room has a lot of natural lighting, friendly staff, and delicious breakfast options.

The installation, the room has a lot of natural lighting, friendly staff, and delicious breakfast options.

Exceptional

Every thing

The property was an excellent location walking distance to a nice mall which had everything, but be sure to visit both sides of it very close to the US Embassy I would definitely stay there again There was nothing I didn’t like about the property because it was close to everything

Friendly and helpful staff; warm pool; extensive breakfast buffet and a nice dining area in which to enjoy it. Can't think of anything in particular.

Clean Old, people were not very nice

Good. Great staff No bacon or sausage

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Staff for breakfast were amazing gentlemen! Front desk lacked customer service.

it was totally fine.

The staff is great, very friendly and the food delicious.. I do feel they should have better pillows and more than one washer and dryer. That was the only 2 things I didn’t like. Other than that, I think the Hampton doesn’t disappoint.

We paid for a king bed an we got a queen, they just said that’s the one we got assigned to stay at, later in the night they call us to transfer us to another king bed room

Location is great for our needs, our room was clean and stuff was friendly and helpful during our stay… Breakfast was not good at all, compared to other times we’ve been there, 3 of our beds were pretty hard and only 1 was comfortable (got two rooms) during the stay everything was fine but couple days later we realized we forgot some jackets in one of the closets, we tried to reach the hotel many times without success, when we finally did the guy who took the call was rude and had no interest whatsoever to help us locate our stuff, he didn’t wanted to take any information to reach us back in case they have found them, we kept calling a few more times during the day until afternoon when he said the jackets were have been found, he said they had to be picked up that exact day no later than the next one or they would have to dispose of them!! Don’t know if he was in a bad mood or if that’s the actual policy, we live in California and we told him that but he kept saying the same thing! Like I said since the beginning he had no interest at all to make this a little bit easier and less stressful for us since one of those jackets had a high sentimental value to the owner!

Very good customer service

Clean

Location, Shuttle and the staff was excellent. AC didn’t work, shower didn’t drain well, wimpy pillows.

Room wasn't ready till after 5 pm. Then the wrong room and bed type was given to us. We changed and the next room had a very bad mold smell, no working ac, and a clogged sink drain. We finally got our room, still wrong bed type, at about 9pm. Total mess, very inconvenient, had to push staff to fix the issues.

Fríendly staff , cleaness, close to everything walking , easy parking access

The room it was OK the breakfast it was nothing left. They don’t fill up right away and I have an issue with the one of the service the coffee guy he wants to make me the coffee, but I don’t like nobody to make my coffee the way I want it so we have a little argument about the coffee. I’ve been to a lot of hotels. I make my own coffee in United States. This is the first time it happened to me in Mexico thank you so much.

Not worth what i spent

Wonderful staff

Very good place the Hotel employees very profecional good services

Nice and clean

Clean rooms

Very nice place, appreciated their pet friendly policies.

What I like the most was the hospitality. Everyone was extremely polite, pleasant and friendly. I disliked the humidity in the room, I felt very uncomfortable during the night even with the ac on.

Staff was awesome.

The room was nice and clean.

Really good customer service really helpful and really enjoyed staying the night

Location was very convenient. We had an event at the university and luckily it was a staight drive over there. Breakfast was ok but the restaurant and the coffee shop right outside of the hotel were great. The hotel lunch/dinner was very bad and the service wasn't great either. I ordered a hamburger for my daughter who is a very picky eater, i specifically requested that it be a PLAIN burger many times I asked the gemtleman to please have it with only the meat and the bun no vegetables, no cheese and no dressing. He confirmed with me and brought it back with mayo, ham, bacon, and cheese. He said that he told the cook but she misunderstoon and only made it with no veggies but if I'd like I can just remove the extra meat. I opened the burger and let him know that it had cheese and Mayo and if we can please get the burger remade. he didn't seem too happy about it but said okay. I asked to please take the burger back and he did, he returned a couple of minutes later and said that the cook removed the ham for me. He asked if I still wanted it to be remade and I said yes, please because we just want meat and bread and handed it back. He asked if wanted to just keep that one as well because they were just going to toss it. My husband said okay. The burger did not taste good at all. In the bill they charged us for both burgers, when we asked why he said because we ordered two burgers and kept both. We said thats not what happened but okay, we didnt want to argue.

Very clean, parking was easy and convenient.

AC in the room didnt work properly. Charged slightly more in the name of currency conversion

Fernanda and Omar at the reception, great customer service

Great

1. Lack of Air Conditioning: The entire property was without A/C during our stay, leaving both guests and staff uncomfortable in extreme heat. 2. Power Outage: There was a full power outage at the hotel, causing multiple inconveniences. 3. Elevator Malfunctions: Only one elevator was operational for two days, and on two separate occasions, I personally became stuck inside due to mechanical issues. 4. Accessibility Issues: Because of the outages and malfunctioning elevators, my family and I were repeatedly forced to use the stairs. This was extremely difficult and unsafe, especially while carrying a stroller and an infant.

Very nice helpful staff and my check in was very fast I really enjoyed staying at the Hampton inn Tijuana hotel and definitely I will back sonn

clean and staff had good manners and very understandable check in was too late asked at 2:30 still on waiting list to get a room wait time was 2 hours breakfast not good at all close pool too early elevator broken only one working at the end pull out bed had no blankets

Breakfast was ok but can be better and a little too pricey for the type of hotel pool is small

Great pool for kids,breakfast was great

Everything was wonderful, staff was very friendly and most were bilingual which was very helpful. The breakfast was served hot amd kept fresh. The rooms were clean, cozy and quite with wonderful views. Hotel is service pet friendly. I will be returning.

Safe and Quiet

They keep me waiting an hour to check in… supervisor name Sonia was very very inefficient… Great inaptitud… No courtesy, very rude, to log waiting to check in… 😡

Power went off for more than 3 hours and we had to use the stairs from fourth floor to the lobby with my 81 years old mom. No reasoning was provided

We like everything, very clean and quiet definitely we’ll be back.

He breakfast was amazing and the service as well.

Very convenient if you have an early flight to the airport

Nice clean and very friendly staff safe

Great Location

We had issues with room 601 (HVAC not working) but they helped us immediately and moved us to a room on the 1st floor. When we asked for the sofabed linen they came quickly. Overall we were satisfied with our stay. Breakfast was good too.

The room os very outdated does not reflect the photos shown also the bed is very uncomfortable

The only thing about the hotel, are the sofas, couches, chairs in the lobby These need to be replace they look heavely used

Clean, quiet, kids friendly, excellent restaurant employees, very safe

The property is very good. But it's hard to navigate the city streets. There's a cellular dead zone around the property. Which made it virtually impossible to use our GPS. That's probably more of a city infrastructure issue than the hotel itself. However, there are hotels near downtown TJ that are more accessible for the same price. Overall the place was nice.

In the room, there were many things to repair. The bathroom doors and the carpet were dirty.

Safe environment and close to the airport

Shuttle to airport accommodated our needs and took us to the airport at 4:15am

I

Close enough to TIJ with shuttle.

The staff where nice

Ok

Convenient

Everyone was so accommodating, The manager was amazing with an issue I had with my credit card. My room was spotless and smelled amazing.

Everything was great until I checked out and asked for a fiscal invoice (for expense claiming). Neither Expedia or the hotel were willing to give one (sounds like tax evasion…) shame on you both

Breakfast: I arrived to bfast area 30mins before closing and food warmers had been turned off so food was cold. There are some male workers assisting guest with bfast. I dont see the need as it is buffet style. It is uncomfortable as you cant help but feel rushed. The second day I arrived earlier and food was warm yet still felt rushed. After bfast we accidentally went to wrong floor and my key opened an another room. We let the front desk know and she stated that the key was indeed assigned to my room( that wasn’t the concern) even though it opened a room assigned to someone else. Housekeeping was polite and did accommodate late clean up but left crumbs on desk and did not exchange used towels for cleans ones. Parking is underground, clean area but without security. Elevators available from parking. Added FYI When ordering from UberEats as the address shown leads driver a couple blocks down (you would have to go pick up or you wont receive foodand still be charged) you're better off using address of a business that shares above ground parking and select meeting place/pin point to be hotel entrance.

It was a great hotel however we had to reactive our key card for the hotel multiple times during our stay for the elevator. The elevator broke for about 24 hours and we had to carry our kids and stroller down and up a couple flight of stairs.

English speaking staff, very helpful

I really enjoyed my stay at Hampton Inn. the property was clean and the staff was very nice.

Parking was convenient and rooms clean easy check-in in the same parking lot in the front entrance is a really delicious taco place would recommend very close to the airport

The pillowcase has pilled.

I make reservation for double bed and when I arrive at hotel they mentioned they dont have double bed available

The facility is outstanding. Breakfast is plenty. Transportation to Airport efficient and on time. Room sink is a bit small. Sink's mirror lights need service.

Very clean and nice area pool was so good and big nice location

Staff is friendly

Safe, clean and quiet. breakfast was good with some variety. not too far from Otay Mesa border crossing. ideal for business traveler

Everyone was so welcoming and nice.

Ok

Everything

Food was excellent!

Been going here since last year and just kept coming back! Stay includes buffet breakfast which is convenient when we have to travel through Otay border. Just grab breakfast and go. The waiters and bell boys go above and beyond to assist you. Which is why I will always keep them as my #1. Also one of the few pet friendly hotels which is a plus.

Nice and clean

Great

Nice an clean

A reliably good, safe hotel near the airport with a shuttle, which is to say did a good job of meeting our needs in this trip.

Great stay

Check-in & check-out were a breeze, the staff was so very helpful, pool was nice (as was the gym), and rooms were comfy and clean. I definitely wouldn't mind staying here again.

Really safe place and great facilities!!

Breakfast was excellent

Really quite

Excellent Service

Good location and very quiet

We always stay here at least once a month excellent service

This places was great good service breakfast was good

Decent stay although its 20 minutes away from downtown. The hotel is pretty outdated. The mini fridge didn’t work and there was issues with the hot water.

Especially Alvaro the one that helps out with the breakfast wonderful service great attitude

Good customer service. Room and bathroom was clean. Breakfast was good except for coffee. Water and candies at the front desk was very expensive. The front desk and maintenance staff could not fix the heating the room was very cold all night.

Employees above & beyond service

Excelente servicio

Excellent hotel, very safe, we will be back again.

Clean nice

El sr Patricio nos atendió en el desayuno y excelente persona. Todo excelente

It was close to airport.

Sewer gas smell in the room so we had to move to another room. Not much for a restaurant or bar, however there was a nice restaurant next door. Breakfast was okay. The 24 hour shuttle service to the airport is a joke, it only runs every 2 hours.

Great staff very helpful and hotel very clean.

Service and attention is great, staff very professional.

Hampton staff is always welcoming. Rooms are clean, never disappoint. Very reasonable price. Walking distance to stores, restaurants and coffee spots.

Small rooms but nice enough!

Hotel was very nice and flexible with our check in

Hotel was clean

It is a beautiful place, close to the airport.

This Hitel is exelect cleain very good conditions

Everything good

It was a nice hotel and location was convenient. Probably not my top 5 picks on hotel stays in Tijuana.

Clean and comfortable

I like it

Property was clean, nicely kept and staff especially breakfast staff were super awesome... now the bad.. the pillows were horrible and only 2 per bed, and beds were so so, maybe 4 pillows per bed wouldve been ALOT better. Side note indoor pool was great. Highly recommend

breakfast was very good

A great experience at this hotel. Staff was friendly and was super clean all around

Everything ok

The property has a very good restaurant right next to the hotel.

Our stay was great, definitely would stay yhere again

No respetan las pertenencias olvidadas..

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We stayed on a Friday and were on the first floor away from the elevator and the room was quiet.

Friendly staff,good breakfast

Turned around 2 times Called Hampton.to inform them .we would not be making our room It was already 8 And Mexican border said we would have to come back n morning.Hampton said pretty much..Too bad We've stayed there many times Won't again

Always clean and staff is very courteous.

A nice place to stay

Thank you

I was surprised how nice this hotel was, the outside doesn't match the inside. Beautiful inside!!