Quality Inn & Suites Thomasville-High Point

The worst hotel experience that I've ever had. The beds were hard, the covers were dirty/stained up. The hotel smelled of marijuana. The rooms adjacent and next to mine, fought all night long and I mean fought. Loud screaming and pounding on the walls and doors. They were asked to leave but refused. The worker didn't follow through. Breakfast offerings included four pieces of bread for toast and coffee. The waffle dispenser was empty. When we asked about it, we were told that's what they had. We did complain to the front desk and was told they would look into it. I would not recommend this hotel.

Very noisy at night and poor breakfast selection

Superb

Overall, the location was good and clean. I did not like breakfast. They put out very little breakfast and it was all carbs except for 3 small yogurts at a time. There were 2 mini sausage biscuits (only 3 packs at a time). Very sparse and all food was gone at 8:30 am. Staff told me they were not a buffet but they should have enough food for guests. I paid for breakfast in my room charge and it was very limited for a diabetic.

Overall, the location was good and clean. I did not like breakfast. They put out very little breakfast and it was all carbs except for 3 small yogurts at a time. There were 2 mini sausage biscuits (only 3 packs at a time). Very sparse and all food was gone at 8:30 am. Staff told me they were not a buffet but they should have enough food for guests. I paid for breakfast in my room charge and it was very limited for a diabetic.

Very good

Booked a king suite, no sofabed, just coffee table, no washcloths, no shower curtain, bathroom door wouldn't close. Wouldn't recommend

Room was not clean and blood spots was on beds clover

Lady at front desk really helpful Room was not clean and blood spots was on beds clover

Friendly staff, clean room, good breakfast at a fair price, What more can you ask for? I highly recommend.

Friendly staff, clean room, good breakfast at a fair price, What more can you ask for? I highly recommend.

There was only two muffins on the bar a they were stale. No waffle mix no orange juice. It was a waste of time to try to get breakfast there

Exceptional

Very great location. Close to everything, 2 floors. Only no elevator but the staff was great. From the time we checked in until the time we checked out. If I'm ever back I'll stay again... Can use a lil update. Other than that can say anything bad checked in Friday checked out Monday April 24th ti the 27th 2026

The hall smelled like cigarettes and marijuana. It looked like the dirt from the rooms had just been swept into the hall.

Exceptional

Dirty room, burn holes in sheets, bathroom door doesn’t fit so won’t close

clean and functinal for 1 night Way over priced for the quality

clean and functinal for 1 night Way over priced for the quality

Very good

The stay wasn’t the best the rooms weren’t clean . The hotel as bed bugs I got bit by one. Cigarette burns in the sheets . Over all the place should be shut down .

Room was clean and staff was very helpful and extremely nice

Nice

Price was affordable Needs to be updated cigarette marks on sink blow dryer not able to use bad cord and very old the curtain rod was broke

Price was affordable Needs to be updated cigarette marks on sink blow dryer not able to use bad cord and very old the curtain rod was broke

Bad

Exceptional

No smoking

It was quiet and free breakfast No smoking

No quality at this Inn! Breakfast is a joke! Rooms are decent but need some repairs. Staff has alot to be desired. Save yourself time and money.....stay at the quality inn in Lexington....its like night and day.

Very good

Exceptional

Bad

Close to the main road

It was a high price for one adult 115 a night the rooms where dinge and old not updated and kids crying all night next to me and people above dropping stuff alll night. Will not go back See above

Receptionist was sweet and helpful Smell, run down condition of the place over ally clientele coming in and out;(. Did not feel safe. I got there at 1030 PM because I was too tired to keep driving. Left next morning.

You can not consider the room accessible. No chair or love seat to sit in. Bed to high for someone with mobility issues. Shower not even a walk in just because you have safety bars in it

Rooms were dirty and items left in them beds were very uncomfortable,staff was listening to loud music in lobby,window shades were broke,TV didn't work at all in one of my rooms,very loud during night no one did anything about noise in hallway after a 10 drive we wanted quietness never got were up 3 or 4 , times during.i would never stay at this hotel again I'm very disappointed and request a full refund

Rooms were dirty and items left in them beds were very uncomfortable,staff was listening to loud music in lobby,window shades were broke,TV didn't work at all in one of my rooms,very loud during night no one did anything about noise in hallway after a 10 drive we wanted quietness never got were up 3 or 4 , times during.i would never stay at this hotel again I'm very disappointed and request a full refund

clean very clean

clean very clean

Room was terrible.

Room was terrible.

THEY CHRAGED ME TWICE SAID THEY DIDNT RECEIVE A PAYMENT FROM EXPEDIA THEN CHARGED ME FOR THE ROOM AGAIN AND NOW CANT GET AHOLD OF MANAGER

THEY CHRAGED ME TWICE SAID THEY DIDNT RECEIVE A PAYMENT FROM EXPEDIA THEN CHARGED ME FOR THE ROOM AGAIN AND NOW CANT GET AHOLD OF MANAGER

The night shift staff was unprofessional

The beds were uncomfortable. Our room had an odor.

This business is fraudulent and disgusting. If you book here they will refuse your check in and attempt to steal your money. Also the building looks run down and is dirty with roaches and litter. The air around the building smells like black and mild smoke. This business is fraudulent and disgusting. If you book here they will refuse your check in and attempt to steal your money. Also the building looks run down and is dirty with roaches and litter. The air around the building smells like black and mild smoke.

It was okay Number of towles

Everything

Convenience Beds were low quality

Diane at the front desk was amazing

Staff Was extremely helpful. First room we checked into had terrible pungent odor that set off my wife's allergies. We had to change and move to another room.

No enough breakfast put out

Nasty rooms room service wasn't available

I kept having to have my key card reset every day

I like to stay there the rooms are pretty good and clean and most of the staff are nice specially the manager d he is a great person and helps out alot

I like to stay there the rooms are pretty good and clean and most of the staff are nice specially the manager d he is a great person and helps out alot

Quiet

Clean rooms and friendly staff

Clean rooms and friendly staff

Good

Good

Clean room and very nice staff.

Clean room and very nice staff.

Clean and froostaff

Clean and froostaff

I would give this place a 4 overall if the room was just simply clean. I started my experience off nice checking in with the lady at the front desk. Super easy and simple! I went to my room and this is where the reason for my 2 star comes in to play. I walk in and you can tell the rooms have recently been updated which was good. My problem started when there was a giant dust web hanging on the ceiling… after that I put my stuff down and as I do at any place I stay, I inspected the bed. The sheets did not fit the bed at all. I had 4 pillows 3 of them were unusable due to the fact that they were 3 years old and sweat through with stains. The pillows were yellow from how disgusting they were. One of my pillow cases was not clean at all. Had dirt and black marks on it. So I had one usable pillow that was up to date and clean. I still wrapped one of my clean shirts around it and slept in regular clothes to feel at least safe to sleep there. Next which is not a huge deal, the toilet was clogged when ai first used the bathroom, so they never checked it to see. And the biggest reason for leaving this review is because there was a USED giant red band-aid on the floor right next to the bed. This is absolutely disgusting. I do have pictures…

I would give this place a 4 overall if the room was just simply clean. I started my experience off nice checking in with the lady at the front desk. Super easy and simple! I went to my room and this is where the reason for my 2 star comes in to play. I walk in and you can tell the rooms have recently been updated which was good. My problem started when there was a giant dust web hanging on the ceiling… after that I put my stuff down and as I do at any place I stay, I inspected the bed. The sheets did not fit the bed at all. I had 4 pillows 3 of them were unusable due to the fact that they were 3 years old and sweat through with stains. The pillows were yellow from how disgusting they were. One of my pillow cases was not clean at all. Had dirt and black marks on it. So I had one usable pillow that was up to date and clean. I still wrapped one of my clean shirts around it and slept in regular clothes to feel at least safe to sleep there. Next which is not a huge deal, the toilet was clogged when ai first used the bathroom, so they never checked it to see. And the biggest reason for leaving this review is because there was a USED giant red band-aid on the floor right next to the bed. This is absolutely disgusting. I do have pictures…

This place is run down. It’s ok if you need a place to crash but don’t recommend for families

This place is run down. It’s ok if you need a place to crash but don’t recommend for families

I thought the channel guide was terrible unless I didn’t know how to use it. The breakfast bar on Saturday morning at 7:15 left a lot to be desired. There was one piece of bread and one muffin. I guess there was waffle mix,didn’t try it . We went to Hardees

I thought the channel guide was terrible unless I didn’t know how to use it. The breakfast bar on Saturday morning at 7:15 left a lot to be desired. There was one piece of bread and one muffin. I guess there was waffle mix,didn’t try it . We went to Hardees

The staff is friendly

The staff is friendly

Clean. Quiet. Several dining options within walking distance. Friendly staff. Looked to be recently remodeled.

Clean. Quiet. Several dining options within walking distance. Friendly staff. Looked to be recently remodeled.

The upside as I said before was the friendly staff, and also good location. We weren’t upset because we got what we paid for.

The upside as I said before was the friendly staff, and also good location. We weren’t upset because we got what we paid for.

staff is friendly

staff is friendly

Staff very friendly wish they had a variety of food for breakfast

Staff very friendly wish they had a variety of food for breakfast

The staff is friendly

The staff is friendly

Staff was friendly

Staff was friendly

Staff were nice and friendly. Bed was uncomfortable. Room was way too hot and AC was set at 67. It never cooled down. Hotel was noisy. Lots of weed smell for a nonsmoking hotel.

Staff were nice and friendly. Bed was uncomfortable. Room was way too hot and AC was set at 67. It never cooled down. Hotel was noisy. Lots of weed smell for a nonsmoking hotel.

The night check-in lady was always pleasant, and the new management is working to update the property. Those were all the positives. The towels provided had small hair embedded all over both sides, the microwave didn't turn because the wheel was missing, there was a newer iron but no board to iron on, the a/c couldn't keep up with the outside heat, we were missing a pillow, there was hair painted into the wall, the walls and doors were extremely dirty, there were small curly and long strands of red hair in the tub, on the ice container tray, and surrounding the floor outside the tub. Inside the tub and on the desk pubic hair was found. We had an issue we are still waiting to resolve with getting double charged. The absolute worst was my child picked up a dirty, used tattoo needle that was on the floor near the bed. I wrapped it in tissue and plastic to bring down to the woman at the desk and the ink bled a bit, so it was fresh. The woman didn't even take it, told me to come back later to talk to the manager. The manager was nice, but tried to blame previous management. I stand by my statement that dirty towels, hair all around the bathroom, and a dirty needle is a current issue. I hope it was taken seriously and that steps are taken to improve the service as much as they are attempting to improve the building itself. There has still been no concern for my child to see if she was injured - this includes from the hotel, the manager, and from Choice Hotels who I also contacted.

The night check-in lady was always pleasant, and the new management is working to update the property. Those were all the positives. The towels provided had small hair embedded all over both sides, the microwave didn't turn because the wheel was missing, there was a newer iron but no board to iron on, the a/c couldn't keep up with the outside heat, we were missing a pillow, there was hair painted into the wall, the walls and doors were extremely dirty, there were small curly and long strands of red hair in the tub, on the ice container tray, and surrounding the floor outside the tub. Inside the tub and on the desk pubic hair was found. We had an issue we are still waiting to resolve with getting double charged. The absolute worst was my child picked up a dirty, used tattoo needle that was on the floor near the bed. I wrapped it in tissue and plastic to bring down to the woman at the desk and the ink bled a bit, so it was fresh. The woman didn't even take it, told me to come back later to talk to the manager. The manager was nice, but tried to blame previous management. I stand by my statement that dirty towels, hair all around the bathroom, and a dirty needle is a current issue. I hope it was taken seriously and that steps are taken to improve the service as much as they are attempting to improve the building itself. There has still been no concern for my child to see if she was injured - this includes from the hotel, the manager, and from Choice Hotels who I also contacted.

Staff was very friendly. rooms were OK. Beds were comfortable. Needs some updating but they are working on that!

Staff was very friendly. rooms were OK. Beds were comfortable. Needs some updating but they are working on that!

Dirty old shoes left in the closet, bathroom door was covered in what I am going to assume was BBQ sauce splatter for the sake of my own sanity. It was pretty gross. Staff was nice though.

Dirty old shoes left in the closet, bathroom door was covered in what I am going to assume was BBQ sauce splatter for the sake of my own sanity. It was pretty gross. Staff was nice though.

Behind all the fog of truth is that this hotel is a step above the truck stop experience, and appears to be what it offers...a lowest cost alternative. Found a few cob webs in the room, some debris around the base of the bed, but it slept - The towels and sheets were all clean, but dingy. The non-smoking room was clearly smoky. The breakfast quality was entry level - diluted juices, apple/orange, "waffles". It's great for a man stay, but not a family stop in my opinion.

Behind all the fog of truth is that this hotel is a step above the truck stop experience, and appears to be what it offers...a lowest cost alternative. Found a few cob webs in the room, some debris around the base of the bed, but it slept - The towels and sheets were all clean, but dingy. The non-smoking room was clearly smoky. The breakfast quality was entry level - diluted juices, apple/orange, "waffles". It's great for a man stay, but not a family stop in my opinion.

As I said, a bad apple...hopefully won't spoil the entire chain. This place is in dire need of a deep cleaning ,especially the room we were in...sticky dusty abounded, light fixtures needing repair and of course the refrigerator. Also, a lack of concern from the staff! Stay elsewhere.

As I said, a bad apple...hopefully won't spoil the entire chain. This place is in dire need of a deep cleaning ,especially the room we were in...sticky dusty abounded, light fixtures needing repair and of course the refrigerator. Also, a lack of concern from the staff! Stay elsewhere.

Stayed for two nights. After the first night I had to move to a different room. The toilet ran all night long. The shower was luck warm and never got hot even after switching rooms.

Stayed for two nights. After the first night I had to move to a different room. The toilet ran all night long. The shower was luck warm and never got hot even after switching rooms.

This was almost the worst stay at a hotel that I have ever had. The request I made for adjoining rooms, was ignored. And when I asked again the next day for adjoining rooms, I was told that the room was already registered for someone else who will be arriving. Then on Sunday, upon checking out, I was told that they didn't know who to adjoin my room to. But I reserved two rooms together with my name and my niece name, so those are the two rooms that I wanted to adjoin. Then every time we left our room and came back, Our cards were deactivated. We had to keep going to the front desk to activate it and the manager was standoffish and kept saying we must have deactivate it with our phones, which I kept telling him we didn't. I did not have a shower curtain in my room and my room smelled of stale smoke. We had to go through the hotel to track down the luggage cart to move our luggage to the room. There was a small smell of marijuana in the hallways. I would never stay here again.

This was almost the worst stay at a hotel that I have ever had. The request I made for adjoining rooms, was ignored. And when I asked again the next day for adjoining rooms, I was told that the room was already registered for someone else who will be arriving. Then on Sunday, upon checking out, I was told that they didn't know who to adjoin my room to. But I reserved two rooms together with my name and my niece name, so those are the two rooms that I wanted to adjoin. Then every time we left our room and came back, Our cards were deactivated. We had to keep going to the front desk to activate it and the manager was standoffish and kept saying we must have deactivate it with our phones, which I kept telling him we didn't. I did not have a shower curtain in my room and my room smelled of stale smoke. We had to go through the hotel to track down the luggage cart to move our luggage to the room. There was a small smell of marijuana in the hallways. I would never stay here again.

Very good hotel in Thomasville, NC. Minor mildew in bathtub area (room 102). Everything worked great except WiFi. Signal was not strong enough to stay connected or allow any work to be done online. I reported this at checkout, and the clerk acknowledged she had received multiple complaints.

Very good hotel in Thomasville, NC. Minor mildew in bathtub area (room 102). Everything worked great except WiFi. Signal was not strong enough to stay connected or allow any work to be done online. I reported this at checkout, and the clerk acknowledged she had received multiple complaints.

The check in was odd with an unknown language being spoken by two employees. Room had only 3 towels for a reservation for 4 people. The parking lot needs some cleaning. Bed not to comfortable. Staff was nice. Breakfast was ok but not the greatest. You get the value you pay for.

The check in was odd with an unknown language being spoken by two employees. Room had only 3 towels for a reservation for 4 people. The parking lot needs some cleaning. Bed not to comfortable. Staff was nice. Breakfast was ok but not the greatest. You get the value you pay for.

The room could have been cleaner. There was dust & trash between the bed & night stand. Key card stopped working between 2pm & 10pm. Bathroom was VERY clean. It was only for 1 night so it was tolerable.

The room could have been cleaner. There was dust & trash between the bed & night stand. Key card stopped working between 2pm & 10pm. Bathroom was VERY clean. It was only for 1 night so it was tolerable.

The staff was very friendly which made up for the shabbiness of the hotel carpet and furniture. The breakfast was very good and the 9 yr. old I had with me liked the pool.

The staff was very friendly which made up for the shabbiness of the hotel carpet and furniture. The breakfast was very good and the 9 yr. old I had with me liked the pool.

Bed and pillows are great and comfortable but the furnitures are outdated and breakfast was poor.

Bed and pillows are great and comfortable but the furnitures are outdated and breakfast was poor.

Parking lot had lot of trash. Mini-fridge needed defrosted.

Parking lot had lot of trash. Mini-fridge needed defrosted.

Hotel was on a dead end street and far enough from I-85 that it was very quiet for sleeping. Front desk staff was super friendly and helpful. I met all three women covering the desk on 8 hour shifts. All were pleasant and easily available. Rooms have a small microwave and refrigerator as well. Hotel rooms were repainted and carpeted in summer 2015 and lobby was refurbished as well. Breakfast included and was adequate with coffee, juice, waffles, toasters, pre made biscuit's etc. Room was clean, bathroom needed to be caulked around the sink. Large gaps in counter tops seen. Shower was good. King bed was very hard and thin. Off season rate was great in my opinion.

Hotel was on a dead end street and far enough from I-85 that it was very quiet for sleeping. Front desk staff was super friendly and helpful. I met all three women covering the desk on 8 hour shifts. All were pleasant and easily available. Rooms have a small microwave and refrigerator as well. Hotel rooms were repainted and carpeted in summer 2015 and lobby was refurbished as well. Breakfast included and was adequate with coffee, juice, waffles, toasters, pre made biscuit's etc. Room was clean, bathroom needed to be caulked around the sink. Large gaps in counter tops seen. Shower was good. King bed was very hard and thin. Off season rate was great in my opinion.

Price for the hotel was ridiculous considering its condition.

Price for the hotel was ridiculous considering its condition.

The renovation was understandable but no effort to make our stay a little more comfortable...

The renovation was understandable but no effort to make our stay a little more comfortable...

This was the worst experience I have had ! First the door was open to our room, then the door won't lock. The room smelt so bad we had to turn the air conditioner up all the way to get the smell out! The hair dryer didnt work and the vent side was full of lint! The toilet overfilled! And the ad said breakfast buffet- they had two pieces of sausage and one egg! We had to eat separate because the door won't lock! The general manager said he couldn't help us because we booked and paid on hotel. Com!!

This was the worst experience I have had ! First the door was open to our room, then the door won't lock. The room smelt so bad we had to turn the air conditioner up all the way to get the smell out! The hair dryer didnt work and the vent side was full of lint! The toilet overfilled! And the ad said breakfast buffet- they had two pieces of sausage and one egg! We had to eat separate because the door won't lock! The general manager said he couldn't help us because we booked and paid on hotel. Com!!

no lights at beds. no battery in clock. hallway had not been vacumed at check in. would not stay there again.

no lights at beds. no battery in clock. hallway had not been vacumed at check in. would not stay there again.

Only one thing that could have been better. While we were at breakfast, the cleaning staff entered our room and removed the sheets and dirty towels. Our things were still in the room and I think it would have been much better if they waited until we were checked out to enter and start the cleaning process. We were pretty organized, but if we had left things on the bed, we might have forgotten to get them when they were moved because they took off the sheets and spread. Other than that incident, all was good.

Only one thing that could have been better. While we were at breakfast, the cleaning staff entered our room and removed the sheets and dirty towels. Our things were still in the room and I think it would have been much better if they waited until we were checked out to enter and start the cleaning process. We were pretty organized, but if we had left things on the bed, we might have forgotten to get them when they were moved because they took off the sheets and spread. Other than that incident, all was good.

Just passing through on the way somewhere else, so this was great value for a quick overnight. Easy location off the highway, decent breakfast including fruit and yogurt, and very pleasant and helpful staff. Would definitely stay here again.

Just passing through on the way somewhere else, so this was great value for a quick overnight. Easy location off the highway, decent breakfast including fruit and yogurt, and very pleasant and helpful staff. Would definitely stay here again.

Terrible rooms, Paint in the wash basin,requested a non smoking room but end up in Smokers room for two nights, got sick. paid for through Expedia. Wish for a refund.

Terrible rooms, Paint in the wash basin,requested a non smoking room but end up in Smokers room for two nights, got sick. paid for through Expedia. Wish for a refund.

Shabby hotel sorely in need of updating. Obvious water stains on the ceilings in the lobby as well as the room. It took me 30 minutes to check in. The handicapped bathroom was not what I expected: merely grab bars. (I was expecting for a walk in shower). The toilet leaked constantly and by the end of my stay it wasn't flushing at all. The toilet was stained as well. The bathroom door would not latch, which was OK since I wasn't sharing the room. The bedroom: Wallpaper falling down due to water stains and old age, including rips in the paper. Fritos from a previous guest kept appearing on the carpet. Turns out, housekeeping didn't vacuum under the bed. Did not get a newspaper one day; could have been the result of the snow hindering delivery. If I had not been snowbound, I would never have stayed the full 3 days. At least the bed was comfortable, and I brought enough food so I could stay on the cheap.

What's to like? It took the clerk one half hour to get me checked in. She was nice, but obviously new to the job. I elected to stay in the 3rd room shown. The bathroom door could not latch, which was OK for me since this was a single booking. Fritos crumbs mysteriously appeared each day on the carpet; the source was under the bed I slept in, beyond a vacuum's reach. The toilet was stained and kept running 24/7. By day 3, it wasn't flushing at all. The "handicapped" status was not, to my mind, adequate. To them, it meant lots of grab bars. One still had to manage the hurdle of getting into a high-rimmed tub. Handicapped, to me, means wheelchair accessible (I walk with a cane; cannot lift one leg easily). Obvious water stains on the ceilings in the lobby as well as my room. Wallpaper was patched in the bathroom and coming off in the bedroom. The only good things were: the bed was comfortable, the TV worked, the breakfast was OK (but I wonder how old the eggs were?), I had a free newspaper 2 out of the 3 mornings (snow storm = delivery issues?). I would not stay in this hotel again if they paid me!

The people at the Quality Inn were very professional and very nice would recommend it to all my friends.

Nice size room, clean, comfortable bed. Good location.

We had ants in our room, we sprayed them few times.

I think the hotel should throw out that computer and replace it with a new one.

Room was very clean and staff were freindly and helpful. The continental breakfast was a little skimpy and the carpets were starting to show their age. All and all it was a very good experience and I would definately stay there again.

This hotel could use better outdoor lighting and some updates (burned carpet, tired mattresses) plus an elevator. Staff was nice though, by overall it was pricey for the value.

Good for sleep only.

Room was dirty bathrooms were not very clean and breakfast area was filthy. Pool had a layer of film on top with cups floating in water. Would not stay there ever again.

The Quality Inn and Suites was right off the interstate, and I was super pleased when I pulled off and it was in, what seemed to be, a great neighborhood!

Only complaint is that there is no elevator to second floor. Have to carry heavy suitcases up stairs in center of lobby.

Would be back if in the aerea to take time to enjoy it. Very friendly Staff. Nice , Quiet , peaceful. Unfortunately my boyfriend had a stomache virus and the staff was very helpful! Don't worry...We lysol down the whole place!

Would I stay there again- absolutely.

Quiet place. Nice outdoor pool during the summer.

It was great except for vending had no diet drinks and my fiancee is a diabetic. Other than that it was great.

Friendly staff and excellent value for price paid. We travel often and recommend this property to travelers seeking a quiet and clean room.