Embassy Suites by Hilton The Woodlands at Hughes Landing

The front desk staff were friendly and efficient, and we even got a free cocktail during happy hour, which was a nice bonus. The location is great, and I would definitely stay here again in the future. The only downside was that the room felt a little stuffy at times—I wish there had been some kind of fresh scent or better airflow. Other than that, it was a great stay.

They had an amazing breakfast that was included in our hotel stay.

It was very clean. Breakfast was really nice!

Great location, comfortable room, nice pool.

It was cool and I Liked thr location

Excellent! Will be back again!

Beautiful pool. Wonderful breakfast. Beautiful hotel

It’s was absolutely incredible

Clean room, comfortable bed, and good breakfast.

Exceptional

The property itself was OK but the "cook to order breakfast" was basically eggs any style. The worst part was the $35 per night parking fee. That is ridiculous on top of the rather heavy nightly rate and it was a complete surprise. My bill ended up $100 more than I originally expected. I probably won't go back.

Breakfast was very good. Love the cook to order omelette bar. Huge variety and fresh fruit.

Breakfast and view of pool Couldn’t manage ac in room

Front desk was very friendly and helpful.

Exceptional

I love having a separated living room as my husband goes to bed much earlier than I. It’s also a joy to have great coffee in our room and at breakfast. Such a pleasure to stay here. Thank you.

We enjoyed staying at the Hilton in the woodlands. I highly recommend it if you are around the houston area

Location, free drinks

Great oroperty

Exceptional

Everything was excellent. Will stay again.

It took a while for hot water coming out.

Food and service was excellent. However the room has a bad odor. I complained and was given another room. It had a bad odor too. It smelled like feet/animal/body odor. I am glad I only stayed 1 night. I am not complaining to obtain points or free services.

Food and service was excellent. However the room has a bad odor. I complained and was given another room. It had a bad odor too. It smelled like feet/animal/body odor. I am glad I only stayed 1 night. I am not complaining to obtain points or free services.

Exceptional

Such a great hotel in a great location! The breakfast is also top tier and they offer a complementary happy hour 5-7pm with light snacks and 2 free drinks. Honestly doesn’t get much better

All Good

Great all around

Lobby needed cleaning. Bartender during kick back was a younger taller girl was so rude. Questioned us every time we went to get a drink. Didn't want to serve us. Breakfast was very lacking. No creamer for coffee, no cream cheese. There were 3 ladies only that we saw working breakfast. They were amazing and doing the best they could. I've been coming to this hotel for a lot of years at least twice a year for girls trip and this trip was so disappointing.

We like staying at the embassy, particularly the corner rooms. Breakfast is delicious. Location is great. I notice the chairs in the room were a bit dirty and the fabric looked worn. Otherwise, everything was fine.

Bathroom sink faucet was loose on check in and after several time telling the stall it was minor fixed but still loose during tue entire stay. Lack of basic condiments (Ketchup) and lids for coffee and juice on multiple days.

Clean rooms and lobby. Breakfast was much more than I expected. Location is fantastic. A runners dream.

Spent the weekend here for a concert at the Cynthia wood’s pavilion! 10/10 stay

Exceptional

The accommodations were clean. The linens and bedding were clean. The staff was helpful. The only complaint that I have was they were a little bit chintzy on the coffee and the cups left in the room. Other than that our stay was excellent and great. The continental breakfast was fantastic. This location is beautiful. A lot around the area within walking distance.

Clean place, great staff and an awesome bartender. Definitely going to be my "go-to" hotel in the Houston area

The room was decent and was clean, however, for the price of the room per night, I would have expected it to have been easier to obtain extra amenities. Just asking for two extra coffee cups seemed like a huge inconvenience for the staff. Other than that the stay was great.

Free breakfast was amazing; good food and coffee. Very convenient parking for the Hughes Landing area.

The location was great! It was ok, very crowded, the set up of the dining was not good. Very congested for breakfast.

The location was great! It was ok, very crowded, the set up of the dining was not good. Very congested for breakfast.

Great hotel! Spacious rooms, free breakfast with lots of quality options and coffee.

Location,breakfast, friendly staff and restaurant near by. N/A

Location,breakfast, friendly staff and restaurant near by. N/A

My husband and I had a balcony room facing the water. I love the fact that there were separate living areas. The staff was helpful and friendly

Bb)n

Person in the front desk used a sarcastic tone. We showed up early because we had a 5 am flight. Went to drop off luggage at 10 and was told to check back at noon. Came back at 1:30 and the same person told me that check in was at 3. She had just told me to keep checking. Was not helpful, told me they could not guarantee a 3 o’clock check. My hotels.com app said check out wat at 12. Staff was calling me to leave at 11:20am. I mentioned the info I had on my phone and she told me that the information was incorrect and I had to leave. It was embarrassing. Just found out I got charge for parking 140 dollars even though I went and told them I would not park my car at the garage. Got charged anyway after I was told I wouldn’t. Housekeeping never cleaned our room in the 4 days we where there. Went into our room once and only made the bed badly. Did not take out trash once and replaced water bottles. I travel 150 nights a year and it was one of the worse experiences of my traveling career.

Hotel is in a nice and convenient area but there is evidence of deferred maintenance at the property. Understaffed bar and kitchen. We were provided with 2 free drinks but had to wait in a 20 minute line and then they just poured a weak double and took both tickets. The breakfast in the morning was subpar. The omelette station had a 25 minute backlog and the buffet food was cold and poorly prepared. Will not be staying here for anymore events at the Pavilion.

Good breakfast. Enough parking available. Property is beautiful and in the middle of a great shopping area with view of lake.

We loved the breakfast, pool and location.

Exceptional

The location was great and the hotel was immaculate. I enjoyed my entire experience.

The location was great and the hotel was immaculate. I enjoyed my entire experience.

Fruit was tasteless. Everything else was great

This location is in a great location and is an updated version of Embassy Suites. The rooms were spacious and the included breakfast was a nice bonus. We would definitely recommend this location and would stay there again.

Always great super clean and inviting pool could be cleaner

We love this hotel. It is Very comfortable and has beautiful surroundings. Did not care for the room this time - it was very small and cramped. Front desk staff are never very friendly but restaurant and bar are always nice. Self-parking is too expensive but convenient. We will continue to stay here when we visit The Woodlands.

Equipped room and breakfast

Superb

Exceptional

Very good

Great Location and infrastructure. Poor house keeping . Pillows are at the worst . Bathroom lack cleaning.

Exceptional

Breakfast was excellent Wide variety of options Beds were uncomfortable Unfolded sofa blocked from shelf on opposing wall required going into bedroom to access bathroom or exit door

Breakfast was excellent Wide variety of options Beds were uncomfortable Unfolded sofa blocked from shelf on opposing wall required going into bedroom to access bathroom or exit door

Couldn’t eat anything because it wasn’t anything left and they were taking too long to fill it back up I didn’t like that it didn’t say parking was $35 and no one advised me that I would be charge was told come and go as we please no charge

Couldn’t eat anything because it wasn’t anything left and they were taking too long to fill it back up I didn’t like that it didn’t say parking was $35 and no one advised me that I would be charge was told come and go as we please no charge

Happy Hour at the bar is always a good time.

The size of the room and location. Lack of water delivered to the room, I had to strip the bed to get the sheets changed, they really need window cleaners. And the breakfast is to be honest just minimal

Very poor

Everyone was very friendly and exceeded expectations! Highly recommend this property for your next vacation

Looked clean. Service was poor. Wait time to get service was longer than anticipated. Wasn’t very accommodating and willing to come up with a quick solutions that would not be an inconvenience for the guest traveling out of state. For example one of the staff didn’t assist with helping me locating the manager. She only mentioned he’s somewhere walking around here.

Looked clean. Service was poor. Wait time to get service was longer than anticipated. Wasn’t very accommodating and willing to come up with a quick solutions that would not be an inconvenience for the guest traveling out of state. For example one of the staff didn’t assist with helping me locating the manager. She only mentioned he’s somewhere walking around here.

Enjoyed the drinks for happy hour

They took for ever when we had to leave. The parking gate would not let us out. But the real problem was the staffs attitude

Could not exit their $35 parking garage. Took them 30 min to help while I sat in my car. When finally got front desk on the phone & said I needed help - they put me on hold! Manager type person who finally came to help copped an attitude and never said how sorry they were - All of this for nearly $300/night. Could have stayed at a lesser rate hotel and been treated like a guest.

Clean room quite and breakfasts was good! Only thing was the internet wasnt working for the bedroom tv so couldn't link with netflix or YouTube.

Superb

Everything was perfect! The cleanliness, the friendly staff, and the food was great.

What was equally concerning was how the situation was handled afterward. I was told Kenyon (The Manager) would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with Kenyon, the interaction was rude, and extremely dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. OR better yet.. Just stay elsewhere, not worth the BED BUGS and rude manager.

Yes

I was surprised to be charged for parking

Great location, views, walking distance to restaurants and grocery

The rooms were very clean. Maid service was sporadic. Our room was not ready at check in time so the front desk reassigned us to another room The breakfast buffet was great. So many options. The managers nightly cocktail event was great. The appetizers could use an upgrade. Tortilla chips and queso was all that was served. We would definitely stay here again.

This is the best hotel in The Woodlands. We love the staff, the location, the pool and the beautiful room and view. We love it all!

Great location and great staff

NOT HELPFUL AND TERRIBLE ATTITUDE OF LOBBY STAFF. She cancelled my reservation for a no show and didnt help me get a room.

Very clean

Great location

The sheets had blood stains on them and found trash under the bed like the room was only half cleaned

Friendly staff! Great amenaties!

Everything

Excellent.

Very nice

The woman running your hotel bar in the evenings is a treasure. She knows how to handle guests and locals alike with grace and humor. Shes a keeper!

.

Wonderful stay

free parking, free breakfast. spacious rooms

Pool was great Psrking

Very clean and comfortable

Great hotel, for American standards a great breakfast with some additional make to order. Great location right in the Woodlands. everything was allright

Room was perfect. Very spacious and clean. Staff members were very friendly and helpful. We will always stay here when in The Woodlands.

Great location

Great location and friendly staff.

Great location and friendly staff.

The rooms were clean and the staff were very friendly. I did receive a text message within 30 minutes of checking in to ask if there was anything that we needed. I loved the complimentary drinks and snacks in the evening. It was in a great location and within walking distance to several restaurants and entertaining spots. I did not give them five stars because I feel that the beds were not very comfortable and the pillows were way too small. The bed had six smaller pillows instead of four larger ones on the king size bed.

The rooms were clean and the staff were very friendly. I did receive a text message within 30 minutes of checking in to ask if there was anything that we needed. I loved the complimentary drinks and snacks in the evening. It was in a great location and within walking distance to several restaurants and entertaining spots. I did not give them five stars because I feel that the beds were not very comfortable and the pillows were way too small. The bed had six smaller pillows instead of four larger ones on the king size bed.

Location is great! Clean room, great staff

Location is great! Clean room, great staff

Staff, everything

Staff, everything

Great hotel! Very clean and staff was very friendly. Definitely one of my favorite Embassy Suites to stay at! Breakfast was also awesome!

Great hotel! Very clean and staff was very friendly. Definitely one of my favorite Embassy Suites to stay at! Breakfast was also awesome!

The parking situation was not good… $40 for valet. $15 for self parking on the sign… but then you go to the garage and it costs $35.99. And also $5.99 to leave for dinner the evening we stayed. A scam and a rip off.

How GENEROUS of you! PLEASEEE!

How GENEROUS of you! PLEASEEE!

Excellent staff!Ideal location for our needs.The property is a top tier Hotel.

There was one towel on the rack that looks as if a hand might have been dried on it and not replaced. Other than that the staff has always been kind and helpful upon checking in. We enjoyed our stay.

There was one towel on the rack that looks as if a hand might have been dried on it and not replaced. Other than that the staff has always been kind and helpful upon checking in. We enjoyed our stay.

The breakfast was awesome!

Room was clean and comfortable and hotel is in a good location. However the $35 a day parking fee was unexpected. Additional the room thermostat could not be adjusted so the night time temperature was a bit cold.

Room was clean and comfortable and hotel is in a good location. However the $35 a day parking fee was unexpected. Additional the room thermostat could not be adjusted so the night time temperature was a bit cold.

Room was spotless and staff was fantastic! Location was phenomenal.

Room was spotless and staff was fantastic! Location was phenomenal.

For breakfast we need grits

A good quality place, loved the breakfast and enjoyed the bar. But the room was extremely hot not matter what temperature we set the room to, definitely couldn’t have stayed another night in the room.

A good quality place, loved the breakfast and enjoyed the bar. But the room was extremely hot not matter what temperature we set the room to, definitely couldn’t have stayed another night in the room.

Great breakfast and room. Loved omelette station at breakfast. Parking was expensive and not the rate advertised on booking. Ended up being almost $40 for one night of parking.

I was supposed to have a lake view room and my view was obstructed

I was supposed to have a lake view room and my view was obstructed

Good customer service Bed not as comfortable

Friendly staff, beautiful room. Super clean! The fridge didn’t work

Great location, free parking, great breakfast...and clean property. Pleasant stay

Great location, free parking, great breakfast...and clean property. Pleasant stay

Room was clean and staff was friendly

Room was clean and staff was friendly

A clean room and a great pool

A clean room and a great pool

Excellent experience

Excellent experience

Amazing service, very clean/newer rooms, great food and drinks!

Amazing service, very clean/newer rooms, great food and drinks!

Parking had to pay

Great Hotel. Loved the breakfast.

Great Hotel. Loved the breakfast.

Clean, and friendly staff

Clean, and friendly staff

Beautiful, clean room. The hotel is in such a nice area. Loved all of the walking trails.

Beautiful, clean room. The hotel is in such a nice area. Loved all of the walking trails.

I decided last minute to go on a staycation and picked this hotel randomly but it did not disappoint! I loved the environment, the cleanliness and the amenities. I will definitely be visiting again!

I decided last minute to go on a staycation and picked this hotel randomly but it did not disappoint! I loved the environment, the cleanliness and the amenities. I will definitely be visiting again!

Loved our stay! Beautiful and clean. Also, the breakfast was fantastic including the omelette and waffle stations. Thank you!

Loved our stay! Beautiful and clean. Also, the breakfast was fantastic including the omelette and waffle stations. Thank you!

Wonderful hotel, beautiful area, lovely staff and great breakfast.

Wonderful hotel, beautiful area, lovely staff and great breakfast.

Great family rooms!

Great family rooms!

Berry crowded for breakfast, coffee tastes terrible. Had to go off property for better coffee. Parking was very irritating on the first day, couldn’t get out of the garage. Had to call customer service. Front desk didn’t give any directions on checkin even after asking questions, felt like he was annoyed with them. Beds not comfortable in room, but had a nice view. Checkout front desk was extremely nice!

Berry crowded for breakfast, coffee tastes terrible. Had to go off property for better coffee. Parking was very irritating on the first day, couldn’t get out of the garage. Had to call customer service. Front desk didn’t give any directions on checkin even after asking questions, felt like he was annoyed with them. Beds not comfortable in room, but had a nice view. Checkout front desk was extremely nice!

Everything was great

Everything was great

Great location

Great location

The check-in person at the front desk was unprofessional and , in a word, absurd. Not sure of her name- my husband checked in to a room I booked and paid for in full for the night of December 29, 2025. We had booked a room to attend a holiday family gathering and I didn’t end up going because I was sick. My husband, after witnessing this front desk person make a big, complicated deal out of a couple trying to check in their very elderly parents into a room that they had booked for them, called me when it was his turn to check in. He put the front desk person on the phone who just couldn’t fathom that he was trying to check in to a room I had booked for 2 in my name- in spite of the fact that his credentials ( same last name , same address as me) clearly indicated that he was my husband. It wasn’t so much that she was trying to verify him- it was her unnecessarily unprofessional, condescending and suspicious attitude that was the problem. She spoke to both of us like we were children trying to get away with something! Surely this is not an uncommon situation? In any case, I come into the Woodlands several times a year to visit family and usually stay at Marriott Waterway, because their customer service has been flawless- friendly, professional and efficient. They always go the extra mile to make their guests feel welcome and special. You might want to take a page out of their playbook!

The check-in person at the front desk was unprofessional and , in a word, absurd. Not sure of her name- my husband checked in to a room I booked and paid for in full for the night of December 29, 2025. We had booked a room to attend a holiday family gathering and I didn’t end up going because I was sick. My husband, after witnessing this front desk person make a big, complicated deal out of a couple trying to check in their very elderly parents into a room that they had booked for them, called me when it was his turn to check in. He put the front desk person on the phone who just couldn’t fathom that he was trying to check in to a room I had booked for 2 in my name- in spite of the fact that his credentials ( same last name , same address as me) clearly indicated that he was my husband. It wasn’t so much that she was trying to verify him- it was her unnecessarily unprofessional, condescending and suspicious attitude that was the problem. She spoke to both of us like we were children trying to get away with something! Surely this is not an uncommon situation? In any case, I come into the Woodlands several times a year to visit family and usually stay at Marriott Waterway, because their customer service has been flawless- friendly, professional and efficient. They always go the extra mile to make their guests feel welcome and special. You might want to take a page out of their playbook!

,,,yes

,,,yes

Clean room, wonderful amenities

Clean room, wonderful amenities

Good

Good

The room had a great view and everything was so walkable.

The room had a great view and everything was so walkable.

Great hotel

Great hotel

Always a great stay! Nice area, clean rooms and great breakfast.

Always a great stay! Nice area, clean rooms and great breakfast.

Awesome staff, great room, great breakfast, great location

Awesome staff, great room, great breakfast, great location

Room was clean, breakfast was good, and staff was great

Room was clean, breakfast was good, and staff was great

The Embassy Suites far exceeded our expectations. The view of the water was incredible as well as the staff. If you want your stay to go better than the expected reach out to Ann, she was a rockstar and really made our stay one to remember. The breakfast had what seemed like endless options the reception drinks are a nice touch, however the appetizers left something to be desired. The hotel itself was clean and spacious as well as the rooms. Dining and entertainment is within walking distance however you're still close to other options being a short distance away. Will highly recommend this hotel to anyone in the area.

The Embassy Suites far exceeded our expectations. The view of the water was incredible as well as the staff. If you want your stay to go better than the expected reach out to Ann, she was a rockstar and really made our stay one to remember. The breakfast had what seemed like endless options the reception drinks are a nice touch, however the appetizers left something to be desired. The hotel itself was clean and spacious as well as the rooms. Dining and entertainment is within walking distance however you're still close to other options being a short distance away. Will highly recommend this hotel to anyone in the area.

Room was spotless everything was great and clean

Room was spotless everything was great and clean

Wonderful view was beautiful. No complaints ❤️

Wonderful view was beautiful. No complaints ❤️

The front reception was not the friendliest nor accommodating. Check in was at 3pm and we received our room at 3:30 only because we expressed our concerns and were very much irritated. The room was not the cleanest, sink cloged and noise could be heard clearly from room upstairs and nextdoor. Breakfast buffet was the best part and the staff at the buffet was professional and courteous.

The front reception was not the friendliest nor accommodating. Check in was at 3pm and we received our room at 3:30 only because we expressed our concerns and were very much irritated. The room was not the cleanest, sink cloged and noise could be heard clearly from room upstairs and nextdoor. Breakfast buffet was the best part and the staff at the buffet was professional and courteous.

Everything was outstanding!!!

Everything was outstanding!!!

Check in was excellent due to the attitude and overall service of "Dez". The breakfast was average at best, the hostess/service during breakfast was terrible. She spoke poorly of her teammates, couldn't answer questions about allergens and wouldn't get the answers over a 3 day period. The main TV in my suite wouldn't work and it took two days to get someone to come and look at it then they couldn't fix it. Excellent location but I will be seeking alternate properties for future travel. Not what I expect from a Hilton.

Check in was excellent due to the attitude and overall service of "Dez". The breakfast was average at best, the hostess/service during breakfast was terrible. She spoke poorly of her teammates, couldn't answer questions about allergens and wouldn't get the answers over a 3 day period. The main TV in my suite wouldn't work and it took two days to get someone to come and look at it then they couldn't fix it. Excellent location but I will be seeking alternate properties for future travel. Not what I expect from a Hilton.

easy check in and accommodating staff

easy check in and accommodating staff

The best hotel my wife and I have stayed at in years. We will be staying there again this next weekend.

The best hotel my wife and I have stayed at in years. We will be staying there again this next weekend.

Everything was great

Everything was great

Great room size

Great room size

Maintenance & housekeeper personnels came to the room and almost entered without request from us. Apart from that, everything was to perfection.

Maintenance & housekeeper personnels came to the room and almost entered without request from us. Apart from that, everything was to perfection.

Absolutely the best location on the Waterway !

Absolutely the best location on the Waterway !

Perfect location, bed was comfy, staff were very friendly. Walking distance to lots of restaurants! Free appetizers and two free drinks 5p-7p was a plus! We will definitely be back when we visit The Woodlands again!

Perfect location, bed was comfy, staff were very friendly. Walking distance to lots of restaurants! Free appetizers and two free drinks 5p-7p was a plus! We will definitely be back when we visit The Woodlands again!

Breakfast was amazing. The staff was very nice. We ordered omelets, 2 over easy eggs. They ere perfect.

Breakfast was amazing. The staff was very nice. We ordered omelets, 2 over easy eggs. They ere perfect.

Really clean, spacious and nice. Great for work travel, I will be back!!

Really clean, spacious and nice. Great for work travel, I will be back!!

Our room was clean and cozy. The evening reception staff were great.

Our room was clean and cozy. The evening reception staff were great.

Yes

Yes

The hotel was awesome, staff was very friendly, and the breakfast was great. The only issue I have was that I called the front desk well in advance and was told that I'd be able to check in early, only to be denied once I arrived at 12. Another staff member informed me that "They don't know why I'd be granted early check-in" - as a Hilton Honors member, I was extremely disappointed. Please work on communication between staff

The hotel was awesome, staff was very friendly, and the breakfast was great. The only issue I have was that I called the front desk well in advance and was told that I'd be able to check in early, only to be denied once I arrived at 12. Another staff member informed me that "They don't know why I'd be granted early check-in" - as a Hilton Honors member, I was extremely disappointed. Please work on communication between staff

Great stay.

Great stay.

Were lying down on that mattress cover.

Were lying down on that mattress cover.

Embassy Suites was amazing! Customer service was amazing all the way around. Definitely recommend and we’ll be back!

Embassy Suites was amazing! Customer service was amazing all the way around. Definitely recommend and we’ll be back!

Beautiful space! Rooms are small, but well maintained. Delicious and bountiful breakfast buffet. Highly recommend.

Beautiful space! Rooms are small, but well maintained. Delicious and bountiful breakfast buffet. Highly recommend.

Good

Good

We splurged on this hotel for the pool. Pool temp chilly. We called the night before arrival and before booking to ensure it was heated. The heater was already broken. Was told by two front desk staff that the manager would contact us but hey did not.

We splurged on this hotel for the pool. Pool temp chilly. We called the night before arrival and before booking to ensure it was heated. The heater was already broken. Was told by two front desk staff that the manager would contact us but hey did not.

Everything was fantastic! From checking in to check out!

Everything was fantastic! From checking in to check out!

Excellent

Excellent

Front desk staff was lacking (one person at the desk and wait time was extended. No luggage assistance at all. There was a delay in getting the room at the 3 o’clock check in. Just a little pricey for the services.

Bad service, over charged, didn't get a receipt for my stay. I had to call 4 times to fix the issues.

Great hotel in The Woodlands. Plenty of things to do.

Beautiful rooms and great location and staff. Only recommendation is don’t pay for their parking. Go park at the Whole Foods parking deck for free and walk the block.

Everything was wonderful

Great stay

We”ll be back great location, comfortable…

The breakfast was above standard and very good. Great location for concert night at the Pavilion! Parking was a bit pricey but accessible. Good stay overall.

good.

Debra was amazing. Hospitality was 10/10 and we appreciated the views. Cleanliness etc

Great area

Everything was so amazing, from the service of the front desk, to the cleaniness of the room. We didn't want to leave.

Nuce ckean rooms,trolly service .

The room is great! The breakfast and breakfast staff were amazing . The afternoon snacks and drinks were awful. The bartender was so slow, she had the guests line up to get the complimentary drinks to just get ignored . We waited 10 minutes and she didnt make one drink. Came down to the bar later and waited 15 minutes for 2 drinks with only 5 or 6 people sitting at the bar . Just ridiculous honestly . Would be 5 stars if not for the bar . Disappointed

The lady in the front desk was super nice and she gave me a great costumer service.

Front desk, manager's reception, and breakfast all had moments where you are looking for whoever is supposed to be working and couldn't find anyone mixed with unbelievably slow service once found. The grounds were immaculate and the rooms and beds were very comfortable, which saved the experience, for sure.

Beautiful location and facility. Friendly service.

The service at the front desk was excellent.

Great hotel and staff!

Hotel was a perfect location for the concert that we were attending. The reason for 4 stars, we had an issue with the iron, tried to call the front desk but the phone in the room did not work. We were on a tight schedule, but we went down to the front desk and were told that someone was coming right up with a new iron, and someone would come to check the phone. Neither happened.

Nice staff! Nice hotel! Great location! Only thing was the restaurant wasn’t open during the day for lunch.

Bathroom was falling apart.. tube spicket was broken and gad tried to be caulked back together and water faucet would just spin.. nice property except needs some maintenance issues

Beautiful property and amazing room.

Great location

Excellent breakfast, on the trolly line, close to nice restaurants. Pro tip, park in the Hughes Landing Garage for free and save on parking cost. Would stay here again for sure.

Nice pool, friendly staff. Clean, quiet area. All wonderfuly

Happy hour snd b

Parking is very easy! !

Always clean & courteous

It was amazing

My favorite

Comfortable, safe and happy trip!! Staff very friendly. Local free trolly was a great activity and useful way to get around.

Great location, quiet, clean and a great value. Would recommend.

Perfect stay! The location is everything:)

Very nice area. Beautiful Hotel! Such amazing staff, will go above and beyond to help! Will definitely come back to stay!

Great location and friendly staff!

Nice View, Nice Pool, Good services, But some furnitures were old and out-of-date.

the room had a bad smell of humidity

Room was comfy, pretty and a great view. Easy walking to restaurants, boardwalk area and shopping as well. Beautiful area surrounded by nature!

Great location and friendly staff!

Everything about this hotel was great. The cleanliness and breakfast buffet was in point.

We had a great time and will stay again the next time we are in Houston. The location right next to the lake was perfect for enjoying the sunset by the pool. Breakfast was amazing everyday and we enjoyed the gym.

Loved the free two drink happy hour time

Staff were professional and welcoming.

The room was perfect. It had an area for my husbands late night reading and the bedroom was quiet.

Easy check in and the shopping being so close by. Breakfast was delicious and great coffee. The room was clean.

They could have changed it out with an unoccupied room but did not do that.

Best place we stay at in this area! So many places to eat and the staff was great! Love the breakfast here! My kids loved the pool!

Will definitely stay here again !

.

Great stay

Love it, wills definitely rebook!

The parking was an inconvenience. We had to walk a quarter of a mile to park for free; otherwise, the hotel charged guests $22 per night to park in the hotel parking garage.

Excellent sushi nearby

Great location! Friendly front desk and clean hotel.

Location

Great location and friendly staff

Excellent location…close to restaurants, shopping and concert venue! Staff was great! Breakfast was fantastic!

Very nice Hotel and location.

Very nice area, excellent hotel.

Really like how close everything is to the hotel. The room was nice. Would have been nice to have a hot tub with the pool. The breakfast was awesome too.

It was clean and smells nice but they need to put an effort at the pool. The glass rail at the pool is dirty and the lack of towels when you needed it. Over all the hotel is good.

Great location. Friendly staff. Plenty of options for food and shopping close by. Very safe.

It was adequate in all areas for cleanliness and service. The only thing I’d say is that when we ran out of shower gel, we called to have a new bottle delivered to us but it never got delivered after 1.5 hours so we had to call again to have it delivered. I understand people are busy but I also think 1.5 hours is too long of a wait- I stayed up until 1:30am waiting for it to come so that I could shower and then head to bed. Other than that everything was good- especially the bed. I usually have a difficult time sleeping due to uncomfortable beds but this was a great, comfortable bed. Breakfast was great and so was the complimentary drinks and snacks.

I liked that the property was close to places for shopping and restaurants were near by. I also loved that the area is quiet. Although I was visiting for the 4th of July like many others, those who came to the lake for the festivities and fireworks didn’t seem to be a huge issue. The crowd was not out of control. It is a family friendly environment. Therefore, I felt same at all times. I also loved that there is an H‑E‑B and Whole Foods close by as well.

Parking is $22 a night. In case you don’t notice it like I didn’t. Nice hotel, problem was the ac is soooooooooooo loud you cannot sleep. It’s constant. Like one of those bathroom vent fans but louder. Everything else was as expected for an Embassy.

We have stayed here twice and both times were fantastic

We experienced not so flexible customer service from the front desk. One the second day, we discovered a family with at least 3 children and a barking dog was standing next to us. We called the front desk to make them aware of the noise. He was told we could not move to another room. They would come up and speak with our next door neighbors. Several hours passed and the dog was still barking. We made a video from our room with sounds of the dog barking. We went down to the front desk and played the video for the front desk person. After listening, she checked her system and changed our room. In addition, the bar was short of staff. Happy hour is from 5:00-7:00 pm. During happy hour, we waited in line for an hour for our drinks. The snacks were gone @ 5:30. While waiting in line for our drinks, the bartender had to stop and refill the snacks. One person attending the bar is unacceptable!

Spacious and clean. Area around hotel very safe with walkable restaurants and shops

Wonderful stay!

We love staying here! Great location and our suite had the best view!

Great

10/10

It was great

Everything was Beautiful

Everything started off great as we were celebrating our 5th year wedding anniversary and attending the Beyonce show. HOWEVER, during happy hour the valet guy targeted us and rudely tried to accuse us of parking too long at the front entrance. He abruptly approached my wife and got in her face. The vehicle he mentioned was not even ours. He skipped other people and targeted us. We were the only people of color near the bar at the time. The manager quickly approached us and apologized for his actions. We appreciate the manager for being so attentive and trying to fix things. The valet guy should have apologized. He needs to have more extensive training on how to speak to customers. I've vacationed and stayed at the Embassy since a kid and never had rude situations like that before.

The perfect place to stay if you’re wanting a quiet getaway with good food options! The pool was great and the fitness room, top notch! We loved being so close to restaurant row and getting to walk around the lake afterwards and during the morning. We will definitely be back!

The facilities are convenient.

Excellent place to stay with great breakfast

Excellent

If you have kids that like to play any game system or want to stream using wifi, do not book this hotel. It does not support the gaming systems any longer. They do not tell you in advance. Big disappointment.

Pleasant staff, clean and close to so many amenities!

Great place well kept

Everyone was so nice!

we used to live in the area so we know this to be a fantastic location. we will stay here again.

Beautiful environment, spacious rooms, luxurious service...Oh, and the salmon salad was fantastic.

I’ve always liked staying at Embassy Suites because of the breakfast and the free happy hour, but the bar tender gave us a hard time because our passes said 3 free drinks per guest, and she said it was only 2 even though it was clearly printed and we had just been handed them at check in. She honored it but with unnecessary attitude. I would not have paid extra for a balcony room if I knew it was literally one foot wide with no possible way to sit out there along with the sliding door being a major tripping hazard. The hotel itself was nice and the room was clean and everything was up to standard

Great hotel. We enjoyed our one night stay

Great stay!

Rooms bigger than some apartments. Super clean and a great pool and happy hour

Embassy Suites is my go to when in this area. Great amenities and family friendly.

Loved it. Great complimentary breakfast

Excellent property , beautiful views and excellent customer service. Definitely my favorite place to stay .

Your hotel was amazing. From the ice cold rooms to the perfect shower pressure everything exceeded our expectations. Love your central location as well.

Great hotel to stay at in the Woodlands. The area is beautiful and convenient for shopping and dining needs.

Awesome place you can’t ask for a better place!!!

Room was very clean, happy hour was nice and breakfast was very good. Staff was also friendly.

The property was very well maintained and area was walkable to many restaurants and free trolley

AC was not always sufficient for the rooms with balconies facing Southwest and their willingness to address the situation, although sympathetic in tone, was inadequate (and this was May). Otherwise great value, great staff, and great breakfast.

This hotel was beautiful and perfect location! Complimentary drinks at the bar with snacks, awesome birthday weekend

The view was amazing. The breakfast is the BEST. Staff very kind and friendly. We will be coming again!

This one night stay has made me a Hilton fan literally overnight. I have had good Hilton experiences before but this time they went above and beyond. We were celebrating our 20th anniversary with a stay cation and a nice dinner and the hotel was the best part. Shout out to Ann who upgraded our room and left a nice card and special surprise in the bedroom. It was old school customer service and it felt like they understood the importance of making it to 20 years. Book it you wont regret it.

Excellent - all the way around!

In town for sporting event close by the hotel. Very convenient.

Booking via hotels.com was adjusted wrong by Ahmad. Caused confusion with front desk. Victoria on front desk helped. Overall good hotel.

Front desk staff were the best.

Woke me up at 7:50 to clean my room when I had a door sign, DO NOT DISTURB! It happened 3x and the one day I was checking out, never knocked. Incredible!

Went to Houston to watch an event at the Cynthia Woods Pavilion. This hotel was less than a mile from the Pavilion. It was conveniently located and very beautiful, clean and friendly environment. Super nice staff. Free breakfast was excellent and great variety. Room was wonderful and spacious, quiet and super clean. I highly recommend this hotel when traveling near the Pavilion or Woodlands area or North Houston. We thoroughly enjoyed our stay.