Candlewood Suites Houston (The Woodlands) by IHG

The Ac was leaking watwr and was very humid inside

Its very quiet Selling milk that's off and refusing to apologise

Disappointing

The value was excellent for the price. The room had a musty odor. The AC took some time to activate. The staff was outstanding.

Pool not being clean

Closeness to activites Pool not being clean

Room 2 was ok - hair all over the place Bathroom goodies offered weren't sealed and had already been half used Certian outlets didn't work Certain doors didn't work even with room to enter the building Overall needed the room because my brothers baby was in the NICU Only took a couple pics but will upload what I have now

People in the penitentiary have softer beds than the one we stayed in last time and because of that we will not be back at this hotel it was absolutely horrible didn't sleep at all told the staff at check out and she just smiled and said sorry

Room was really spacious. Kitchenette portion was really handy and convenient.

Good

Well the first day there room 114 was infested with roaches they had to bomb the room, then we were moved to room 209 and the toilet didn’t flush and tv didn’t work so they moved us to a third room on the 3rd floor room 303 I think but it was right by the elevator that room had roaches as well and I have a video of it. The whole stay was an inconvenience especially with a sick husband having to move back to back like that.

Well the first day there room 114 was infested with roaches they had to bomb the room, then we were moved to room 209 and the toilet didn’t flush and tv didn’t work so they moved us to a third room on the 3rd floor room 303 I think but it was right by the elevator that room had roaches as well and I have a video of it. The whole stay was an inconvenience especially with a sick husband having to move back to back like that.

Unique room. Quiet. Quiet. Quiet. Tucked away from traffic. Very affordable.

Staff explained that door locks are in process of being changed, but mine was not. Still I had to return to desk 3 different times to have my card reloaded so I could unlock the door. Then the card to the back entrance worked fine first time, but a couple of hours later, it failed & had to walk around the hotel to have the card reprogrammed as well. I never saw them change one lock. Maybe when they get the locks changed, then the cards will work properly, but it was a major inconvenience during this stay. They also have a "pantry" set up with all kinds of snacks, candy, and cold drinks, right off the lobby. There is no information on the pantry. Is everything for free? I doubt it. No signs and nobody anywhere around to tell you what to do. Very confusing, so I just went hungry. And the TV: Each time you turn it off, when you turn it back on, it takes a good 5 minutes to "reload" the channels available. There is a guide is a joke -doesn't work. The price was great, the staff friendly, and the room clean, but these other problems made me drop the rating to a "3". There is no breakfast served, but coffee packs and maker are in each room.

The room was OK at a bare minimum. The bedside had no electrical outlets at all on one side of the bed so if two people are in the bed that gives you no ability to utilize anything electronic on one side of the bed. There were no shelves in the shower at all to put any toiletries on. The deadbolt on the door did not work and was an extreme security issue. None of the locks on the exterior doors appeared to work so that if you walked out, you were not able to get back in even with your card key. One of the doors was even propped open with a rock.

The hotel is ok and in a pretty good location. The halls were dirty, but the room appeared to be clean. It was alright for one night.

It was comfortable & clean with a fair price N/A

It was comfortable & clean with a fair price N/A

great location to St Lukes

We reserved a room with a King bed. The hotel elevator, carpet, & interior was all very dirty & worn. We entered the room to find 2 Queen beds & the room smelled like smoke. We immediately checked out & requested a refund as the property was inadequate.

They need to replace the A/C unit

Good

The hotel was nice. The first

The room had many roaches which is so unsanitary

The room had many roaches which is so unsanitary

Safe area clean room

Clean, huge

Hotel is good location. Many restaurants in the area.

No ice machine, bathroom door would not close, no blackout shade, and microwave did not work. Bed and pillows were nice.

Good

Always a nice place to go to. Clean respectful staff convenient.

There were roaches in the room. The keys were not working because the batteries were dead in the door lock. I was lock out of my room for 2 hours because there was maintenance on site. The ladies at the front desk had to pry open the door with a crowbar. Was going to change rooms but the maid service was not there to clean another room. Finally got frustrated and checked out.

Superb

Everything was beautiful and clean and welcoming. I would stay here every time I come to Texas. The front desk gentleman was very kind to me after I had been driving most of the night and needed rest.

Awesome stay

The bed was fairly comfortable, and the pillows were nice. The evening and weekend staff were very friendly. The hotel isn’t close enough to anything to walk to. (not their fault, just providing information.). Needless to say, we won’t go back. We will spend the extra money on a nicer place, and one within walking distance to a convenience store.

It’s okay for just a few days

Room was tiny. Floor under recliner was dirty. No room service. Had to get towels and t-paper from front desk.

No do not disturb signs so of course housekeeping knocking at the door alittle after 9am and I had late check out too

Make sure you ask about checking in early fees. I checked in early and without notice I was charged from my deposit an early check in fee.

Sheets were stained and room was musty. The ghetto party above me at 1am was a bit disturbing.

Sheets were stained and room was musty. The ghetto party above me at 1am was a bit disturbing.

The hotel was beyond my expectations. The staff were remarkable their attitudes were great and very pleasant to talk to. The rooms were bigger then I expected and have to give house keeping credit as well! Will stay again!

The hotel was beyond my expectations. The staff were remarkable their attitudes were great and very pleasant to talk to. The rooms were bigger then I expected and have to give house keeping credit as well! Will stay again!

The staff were nice. It was clean. The hotel was not worth what we paid, especially with no complimentary breakfast. Also, the price of a cheeseburger and fries in the restaurant was ridiculously high. There was nothing special about this hotel to make it so high. Parking is an issue. The rodeo was in town so all the hotels had raised their prices. We were not there for the rodeo. We were there for an appointment with MD Anderson. The hotel did not have MDA rates. If we have to go back to MDA in Houston, we will find a different hotel. We had to make this reservation at the last minute. We didn't have enough towels and had to call twice to get extra towels. We were there for 2 nights and only had 2 towels and 2 rags. Our key cards didn't work when we got to our room.

Horrible experience, roaches in the room. They came out from under the microwave and in the bathroom and on the beds. Do NOT stay here

Everything!

Dirty kitchen broken window very muggy and humid and when asked for a spoon for the milk and cereal we bought in lobby they said they were out. People leave the door to get in the hotel open with a rock the whole time we were there. Do not recommend. The pictures were nothing like the room we opted for.

Very good

Staff was kind and professional. Lonby snelld

Check in staff was nice, room was not very clean. Had stains on the head board, fridge was dirty with a dead roach on the top of it. The place needs some love.

The lady at the front desk was very nice and personable.

The lady at the front desk was very nice and personable.

Room

Room

Passable

The entire hotel needs manger maintenance and upgrades. Picture are deceiving

The entire hotel needs manger maintenance and upgrades. Picture are deceiving

Clean foom

Clean foom

None

We had roaches in our room and the hotel didn’t want to accommodate at all

We had roaches in our room and the hotel didn’t want to accommodate at all

Room was cozy and clean. Staff was very friendly

Room was cozy and clean. Staff was very friendly

I had mentioned that there was a leaking ceiling from the room above. Why I was taking a shower? Water was coming through the ceiling of the fifth floor. It was terrible and the room just felt so damp from all the water and moisture

I had mentioned that there was a leaking ceiling from the room above. Why I was taking a shower? Water was coming through the ceiling of the fifth floor. It was terrible and the room just felt so damp from all the water and moisture

No hot water in the shower, had to run to my car at 2 am and my key card would not work, had to wait 30 min for the front desk lady to wake up from her nap to fix my card

No hot water in the shower, had to run to my car at 2 am and my key card would not work, had to wait 30 min for the front desk lady to wake up from her nap to fix my card

Clean room and friendly staff. It would help to have a sign to point to the front desk. Wasn’t too thrilled to see ceiling panels removed from our hallway. Also the faucet in our room was loose along with the toilet seat. Otherwise it was ok nothing really strode out.to make up want to come back.

Clean room and friendly staff. It would help to have a sign to point to the front desk. Wasn’t too thrilled to see ceiling panels removed from our hallway. Also the faucet in our room was loose along with the toilet seat. Otherwise it was ok nothing really strode out.to make up want to come back.

Noisy neighbors stomping around all hours of the night, so lack of sleep due to that. Pillows flatter than paper. Shower was the best feature hands down. Bunch of people hanging around the pool smoking at the entrance, couple wannabe thugs smoking and mean mugging all the customers entering and leaving the hotel. Overall, Super8 can get you the same for alot cheaper, even Motel6.

Noisy neighbors stomping around all hours of the night, so lack of sleep due to that. Pillows flatter than paper. Shower was the best feature hands down. Bunch of people hanging around the pool smoking at the entrance, couple wannabe thugs smoking and mean mugging all the customers entering and leaving the hotel. Overall, Super8 can get you the same for alot cheaper, even Motel6.

Hotel has not been maintained properly.

Hotel has not been maintained properly.

I like the location of the suites. The thin walls, noise, and no morning breakfast.

I like the location of the suites. The thin walls, noise, and no morning breakfast.

It was hard to find, bed was so hard couldn't sleep, wouldn't give me a receipt upon checkout

It was hard to find, bed was so hard couldn't sleep, wouldn't give me a receipt upon checkout

TV Cable was broken and there was a cockroach in our room.

TV Cable was broken and there was a cockroach in our room.

Not a big issue - Ice machine was not available due to renovations.

The highlight of the trip was the front desk and how friendly they were

The highlight of the trip was the front desk and how friendly they were

Friendly staff, clean rooms and full kitchenette made our two night stay pleasant along with a full pantry of food to purchase to cook in room which kept us from going out for dinner as we arrived late.

Friendly staff, clean rooms and full kitchenette made our two night stay pleasant along with a full pantry of food to purchase to cook in room which kept us from going out for dinner as we arrived late.

Clean rooms, great staff

Clean rooms, great staff

Humidifiers all over the hall ways. 90 dollar room and the tv didn't even work.

Humidifiers all over the hall ways. 90 dollar room and the tv didn't even work.

Great hotel

Great hotel

King bed was very comfortable. Kitchen was fully equipped for light cooking. Small desk or dining table was very nice and useful. Room was clean. No bugs. Weak wifi signal. Coffee machine in the lobby was out of order all the time. Exterior door locks did not work. Room lock did not function properly.

I tried contacting this propertY over two months in advance about an early check in, emailed through Expedia and called repeatedly to no answer. On arrival which was Christmas morning they had given our suite away to someone else the night before due to an emergency and they had to have a kind bed,and we were down graded with no compensation or apology even though our room we reserved was more expensive. The room they put us in had a king bed anyway.. They didn’t have cleaners available on Christmas Day so we were supposed to get our suite at 11am the following day. On the 26th at 11am I went to the front desk manager again no apology informs me room isn’t ready says she will call me. I ask for compensation at this point and she says she will see what she can do. I go to my room and our keys have been turned off for the downgraded room because it’s check out time. Go back to manager again nothing silence hands me new keys. At 4pm I go back downstairs since the manager never called me, still nothing apology wise but finally we get to our correct room. It’s fine nothing great. Kinda dirty, definitely run down. Couch smelled of weed very strongly. Bed wasn’t awful but not great either. Cable constantly lost signal air conditioning unit made awful sounds. Neighbors had a crying baby the entire time(not hotels fault.) we also were put in the ADH unit and the shower floods the bathroom and the seat is falling out of the wall.

I tried contacting this propertY over two months in advance about an early check in, emailed through Expedia and called repeatedly to no answer. On arrival which was Christmas morning they had given our suite away to someone else the night before due to an emergency and they had to have a kind bed,and we were down graded with no compensation or apology even though our room we reserved was more expensive. The room they put us in had a king bed anyway.. They didn’t have cleaners available on Christmas Day so we were supposed to get our suite at 11am the following day. On the 26th at 11am I went to the front desk manager again no apology informs me room isn’t ready says she will call me. I ask for compensation at this point and she says she will see what she can do. I go to my room and our keys have been turned off for the downgraded room because it’s check out time. Go back to manager again nothing silence hands me new keys. At 4pm I go back downstairs since the manager never called me, still nothing apology wise but finally we get to our correct room. It’s fine nothing great. Kinda dirty, definitely run down. Couch smelled of weed very strongly. Bed wasn’t awful but not great either. Cable constantly lost signal air conditioning unit made awful sounds. Neighbors had a crying baby the entire time(not hotels fault.) we also were put in the ADH unit and the shower floods the bathroom and the seat is falling out of the wall.

Room couldn’t be serviced. Roaches in kitchen. My wife had to clean the bathroom when we checked in it was filthy. Broken window. Found out after check in pool was closed. Practically had to beg for extra towels. Side entrance door is broken. Worse vacation experience ever.

Room couldn’t be serviced. Roaches in kitchen. My wife had to clean the bathroom when we checked in it was filthy. Broken window. Found out after check in pool was closed. Practically had to beg for extra towels. Side entrance door is broken. Worse vacation experience ever.

Loved it all!

The rooms are roach infested

Yes very nice, clean rooms

Yes very nice, clean rooms

Location to St. Lukes is very close.

Location to St. Luke’s is very close.

Easy access, good parking lot for a large pickup truck, rooms were clean and updated. The kitchen area was well stocked for simple weekend use.

Easy access, good parking lot for a large pickup truck, rooms were clean and updated. The kitchen area was well stocked for simple weekend use.

There was roaches I'm scared to take my suitcases home with little friends attached

There was roaches I'm scared to take my suitcases home with little friends attached

Clean. Huge room. N/A

The first room had roaches so they gave us another room, the second room smelt like wet mold and the light in the bathroom was leaking water. Then it took us over an hour just to get a remote for the tv also

They has roaches in the room it was very unpleasant!

They has roaches in the room it was very unpleasant!

Room was clean. Strange smell from bathroom, had to leave vent running. Bed/Mattress: awesome. Shower water pressure: worth the stay.

Room was clean. Strange smell from bathroom, had to leave vent running. Bed/Mattress: awesome. Shower water pressure: worth the stay.

Awful place I was given a room key when I checked in and I get to my room and there was people already occupying it and I just walked right in on them scaring them and I was shocked! So I went back to the front desk and the lady tells me I have two options after she calls her manager and says either I get a refund or she goes and cleans a dirty room and gets it ready for me. No accommodations were made for the inconvenience. I asked for a refund and drove down the street to townplace suites. I’m still waiting for my refund and the $50 charge for incidentals. I highly recommend not staying at candlewood suites. The elevator button for the first floor does not work either.

Awful place I was given a room key when I checked in and I get to my room and there was people already occupying it and I just walked right in on them scaring them and I was shocked! So I went back to the front desk and the lady tells me I have two options after she calls her manager and says either I get a refund or she goes and cleans a dirty room and gets it ready for me. No accommodations were made for the inconvenience. I asked for a refund and drove down the street to townplace suites. I’m still waiting for my refund and the $50 charge for incidentals. I highly recommend not staying at candlewood suites. The elevator button for the first floor does not work either.

The staff at the front desk very friendly and supportive to any needs

The staff at the front desk very friendly and supportive to any needs

N/a

N/a

Good time

Good time

Nice stay

Nice stay

We found a lot of roaches in our room

We found a lot of roaches in our room

Hard to get to location, in area full of traffic

Hard to get to location, in area full of traffic

It smelled like old food on our hall when we checked in. Overall we would stay here again. For the price and the friendliness of the staff you can’t beat it.

It smelled like old food on our hall when we checked in. Overall we would stay here again. For the price and the friendliness of the staff you can’t beat it.

Everything was good except there’s no lighting outside at all; most of the parking is in back & on the right side but when it’s dark outside you can’t see anything! It’s pitch black. It truly is scary if you’re a woman alone.

Everything was good except there’s no lighting outside at all; most of the parking is in back & on the right side but when it’s dark outside you can’t see anything! It’s pitch black. It truly is scary if you’re a woman alone.

Not at all impressed!! Telephone did not work, recliner was so hard to get out of that it bruised the back of my ankle, and the clean out of the bathroom sink had to be worked from underneath to let water out. Also the dishwasher was not installed correctly. It leaned out from counter. There were no plastic or paper cups.

Not at all impressed!! Telephone did not work, recliner was so hard to get out of that it bruised the back of my ankle, and the clean out of the bathroom sink had to be worked from underneath to let water out. Also the dishwasher was not installed correctly. It leaned out from counter. There were no plastic or paper cups.

I expected a bathtub based on my room selection and only had a shower.

I expected a bathtub based on my room selection and only had a shower.

Thought I was staying in a nice area and unfortunately that wasn’t the case! Woke up to all 4 of my tires and rims being stolen! My car was left on 2 bricks. Front office could careless and there are no cameras!

Thought I was staying in a nice area and unfortunately that wasn’t the case! Woke up to all 4 of my tires and rims being stolen! My car was left on 2 bricks. Front office could careless and there are no cameras!

Not bad . Just needed to sleep a few hours by the hospital

Not bad . Just needed to sleep a few hours by the hospital

We had just driven it was 8pm, we were tired and ready to rest. There was noone at the deak,a sign said they had gone to help a guest. 15 mins later she come in withe her dinner plate. But the rooms are nice and clean.

We had just driven it was 8pm, we were tired and ready to rest. There was noone at the deak,a sign said they had gone to help a guest. 15 mins later she come in withe her dinner plate. But the rooms are nice and clean.

The front desk was of no assistance at all. Sorry; but I wouldn't stay in this place again if it was free. It made me distrustful of Expedia ratings, and I'll never darken the door of a Candlewood Suites again, either.

The front desk was of no assistance at all. Sorry; but I wouldn't stay in this place again if it was free. It made me distrustful of Expedia ratings, and I'll never darken the door of a Candlewood Suites again, either.

The hotel and room were very nice and clean. The front desk employee was very pleasant. The only thing that seemed a little weird was that there was no toilet paper holder anywhere and the toilet paper was just sitting on the bathroom counter.

The hotel and room were very nice and clean. The front desk employee was very pleasant. The only thing that seemed a little weird was that there was no toilet paper holder anywhere and the toilet paper was just sitting on the bathroom counter.

It was nice overall however there were lots of dogs and lots of noise from other guests running down the halls and playing.

It was nice overall however there were lots of dogs and lots of noise from other guests running down the halls and playing.

Very nice

Very nice

The property was okay, the staff was great, when you could fine them. Traffic makes getting in and out of the property difficult, bec its on a major highway. My room was clean, but my electronic keys had to be reprogrammed every couple of days, mine was a long stay. The most aggravating poinit to this trip was that I had a room on the bottom floor right next a side door. I was hoping to be able to enter and exit quickly and easily since mine was a long stay and I had a lot of gear. The lock and the door was broke and would not open with my room keycard. They've known about thijs issue for al ong time and have not done anything to repair it. Also, the "gym" ..lol..its not a gym...I'm not sure if anything there even works. It looks like a storage facility for abandoned equipment. I would not recommend this place nor would I stay there, again.

The property was okay, the staff was great, when you could fine them. Traffic makes getting in and out of the property difficult, bec its on a major highway. My room was clean, but my electronic keys had to be reprogrammed every couple of days, mine was a long stay. The most aggravating poinit to this trip was that I had a room on the bottom floor right next a side door. I was hoping to be able to enter and exit quickly and easily since mine was a long stay and I had a lot of gear. The lock and the door was broke and would not open with my room keycard. They've known about thijs issue for al ong time and have not done anything to repair it. Also, the "gym" ..lol..its not a gym...I'm not sure if anything there even works. It looks like a storage facility for abandoned equipment. I would not recommend this place nor would I stay there, again.

The Desk put us in a room with a known broken shower head that had been tape repaired. During my wife's (75) shower the tape seal failed sending water all over the room (floor to ceiling and outside the room!). Extended negotiations ensued to finally move us

The Desk put us in a room with a known broken shower head that had been tape repaired. During my wife's (75) shower the tape seal failed sending water all over the room (floor to ceiling and outside the room!). Extended negotiations ensued to finally move us

Nuice place, courteous staff. No ice machine in lobby. Have to wait until ice drops in your room's fridge.

Nuice place, courteous staff. No ice machine in lobby. Have to wait until ice drops in your room's fridge.

Credit machine didnt work when we checked in. We were on 2nd floor and the elevator had a a sign out of service most of the time. Leaving I had to use the stairs again and fell with a cooler and bag, landed on my knee. Told the employee at the desk when checked out, he didnt say sorry or anything. His only response was he didnt put the sign on the elevator. I have an appointment with a doctor to see whats wrong with my knee, it's very swollen still after 5 days. This may not be over with. I also showed the front desk employee, he showed no concern.

Credit machine didnt work when we checked in. We were on 2nd floor and the elevator had a a sign out of service most of the time. Leaving I had to use the stairs again and fell with a cooler and bag, landed on my knee. Told the employee at the desk when checked out, he didnt say sorry or anything. His only response was he didnt put the sign on the elevator. I have an appointment with a doctor to see whats wrong with my knee, it's very swollen still after 5 days. This may not be over with. I also showed the front desk employee, he showed no concern.

Staff was friendly and helpful. The hotel is quiet and in a good location. The only thing I can say is that the bed is VERY uncomfortable I had to buy a mattress topper to be able to sleep in it and we did see 2 roaches.

Staff was friendly and helpful. The hotel is quiet and in a good location. The only thing I can say is that the bed is VERY uncomfortable I had to buy a mattress topper to be able to sleep in it and we did see 2 roaches.

Very relaxing atmosphere

Very relaxing atmosphere

good peeps. one of the lady's there is 😂 hysterical. and kind. just mix up on rate but good to go.

good peeps. one of the lady's there is 😂 hysterical. and kind. just mix up on rate but good to go.

Room 218. Everything was great (better than great, really) but the water pressure in the shower was like a car wash!! A bit uncomfortable and not relaxing… I definitely got clean though!! lol. I will be staying here again, but a different room and/or checking the shower pressure or head. :) Each staff member was exceptionally nice and accommodating! Thank you all, so much!!

Room 218. Everything was great (better than great, really) but the water pressure in the shower was like a car wash!! A bit uncomfortable and not relaxing… I definitely got clean though!! lol. I will be staying here again, but a different room and/or checking the shower pressure or head. :) Each staff member was exceptionally nice and accommodating! Thank you all, so much!!

Housekeeping walked into room without knocking first.

Housekeeping walked into room without knocking first.

I booked this room because it was close to MD Anderson and the website said it was newly remodeled. When we walked into the first room that we were assigned there was a big puddle of water on the floor. The dishwasher was leaking so we were moved to a second room. I was unable to access the wifi in the second room so I picked the phone in the room to call the front desk and there was no dial tone. I then used my cellphone to call them and was told that ever since the remodeling was done many of their phones do not work. The television was also not working and there was an outlet that was hanging on by a wire where it had not been installed properly. We were then offered a third room but upon entering the room we immediately noticed several cockroaches around the room. In total we killed six in a matter of minutes. I immediately went to the front desk and requested a full refund. As I explained to the staff, cockroaches are a health hazard for any person but especially a cancer patient (we saw several cancer patients on the premises during the short time that we were there including myself). We will never again rent at this location. I took pictures of all the issues we encountered to show the staff.

I booked this room because it was close to MD Anderson and the website said it was newly remodeled. When we walked into the first room that we were assigned there was a big puddle of water on the floor. The dishwasher was leaking so we were moved to a second room. I was unable to access the wifi in the second room so I picked the phone in the room to call the front desk and there was no dial tone. I then used my cellphone to call them and was told that ever since the remodeling was done many of their phones do not work. The television was also not working and there was an outlet that was hanging on by a wire where it had not been installed properly. We were then offered a third room but upon entering the room we immediately noticed several cockroaches around the room. In total we killed six in a matter of minutes. I immediately went to the front desk and requested a full refund. As I explained to the staff, cockroaches are a health hazard for any person but especially a cancer patient (we saw several cancer patients on the premises during the short time that we were there including myself). We will never again rent at this location. I took pictures of all the issues we encountered to show the staff.

The room had roaches the minute we walked in. They gave us another room but the door wouldn't lock. We got our refund and went somewhere else.

The room had roaches the minute we walked in. They gave us another room but the door wouldn't lock. We got our refund and went somewhere else.

Amazing

Amazing

If it wasn’t for roaches in cabinet it would have been a good stay. When I tried to call the front desk at nite time the phone kept ringing I had to walk downstairs to inform of the roaches. In the am it was the same guy told hey I seen more roaches he said he would tell manager nothing happened.

If it wasn’t for roaches in cabinet it would have been a good stay. When I tried to call the front desk at nite time the phone kept ringing I had to walk downstairs to inform of the roaches. In the am it was the same guy told hey I seen more roaches he said he would tell manager nothing happened.

Nice property

Nice property

Good

Good

I didn’t like that the key access did not work at the outside door late at night. We got one of our cards reset then went out to our vehicle, tried to come back in through the door we left (back of building) but neither key worked. Moments after knocking & no response a couple came by on their way in and we were able to piggy back inside.

I didn’t like that the key access did not work at the outside door late at night. We got one of our cards reset then went out to our vehicle, tried to come back in through the door we left (back of building) but neither key worked. Moments after knocking & no response a couple came by on their way in and we were able to piggy back inside.

Check-in was quick. Staff members very helpful and friendly. Nice room with comfortable bed. Room was nice and clean.

Check-in was quick. Staff members very helpful and friendly. Nice room with comfortable bed. Room was nice and clean.

Near my dr office. Excellent location

Near my dr office. Excellent location

People next door had a crying baby that kept me up all night they also had a large dog that barked quite a bit AND whenever the baby cried.

People next door had a crying baby that kept me up all night they also had a large dog that barked quite a bit AND whenever the baby cried.

Great rooms!

Great rooms!

I booked a room with 2 queens and one was not available. I had to settle for a king. I paid extra for the 2 queens so I could sleep 3 comfortably but got stuck sleeping 3 in a king

I booked a room with 2 queens and one was not available. I had to settle for a king. I paid extra for the 2 queens so I could sleep 3 comfortably but got stuck sleeping 3 in a king

Trash

Trash

Cons: hard to find with no street signs, extremely slow elevators, 1st room - toilet wouldn't flush so had to change room, 2nd room - bathroom door wasn't hung right so door was super hard to open and close, no holder for toilet paper, no shelf in shower for toiletries, no dining table/chairs for eating, only seating was one desk chair at a desk, a small recliner chair and an ottoman, no luggage rack so used the ottoman to hold suitcase, only one side of bed had one plug w/one usb jack for charging phones, no ice machine on property but no ice trays in freezer, coffeepot (with coffee) provided but it didn't work. Most of the cons are just inconviences and really don't outweigh the pros. Breakfast not provided since in-room kitchen has 2 burner cooktop, microwave, and toaster in addition to fridge and coffeepot. No plastic bathroom cups or paper cups with lids and stirrers since kitchen stocked with enough items to cook, eat, and drink with as well as dishwasher w/detergent for cleanup. I plan to stay here again and definitely would recommend to family and friends.

Cons: hard to find with no street signs, extremely slow elevators, 1st room - toilet wouldn't flush so had to change room, 2nd room - bathroom door wasn't hung right so door was super hard to open and close, no holder for toilet paper, no shelf in shower for toiletries, no dining table/chairs for eating, only seating was one desk chair at a desk, a small recliner chair and an ottoman, no luggage rack so used the ottoman to hold suitcase, only one side of bed had one plug w/one usb jack for charging phones, no ice machine on property but no ice trays in freezer, coffeepot (with coffee) provided but it didn't work. Most of the cons are just inconviences and really don't outweigh the pros. Breakfast not provided since in-room kitchen has 2 burner cooktop, microwave, and toaster in addition to fridge and coffeepot. No plastic bathroom cups or paper cups with lids and stirrers since kitchen stocked with enough items to cook, eat, and drink with as well as dishwasher w/detergent for cleanup. I plan to stay here again and definitely would recommend to family and friends.

Tucked away next to TX Children’s. Good access to highway. Close to dining and shopping

Tucked away next to TX Children’s. Good access to highway. Close to dining and shopping

The only slight concern was the low staffing during nighttime hours. The front desk receptionist wasn’t always available when needed, which could be improved for better guest support after hours. Overall, it was a pleasant experience, and I would definitely consider staying here again.

The only slight concern was the low staffing during nighttime hours. The front desk receptionist wasn’t always available when needed, which could be improved for better guest support after hours. Overall, it was a pleasant experience, and I would definitely consider staying here again.

We spent I think 2 nights here, it was very comfortable and clean, no complaints, house keepers did a wonderful job and didn’t bother us often at all. Although on our LAST night (thankfully lol) I saw two small cockroaches within an hour.. but were fine! Wonderful people!

We spent I think 2 nights here, it was very comfortable and clean, no complaints, house keepers did a wonderful job and didn’t bother us often at all. Although on our LAST night (thankfully lol) I saw two small cockroaches within an hour.. but were fine! Wonderful people!

The hotel and room were clean and taken care of. Overall good experience. The only issue was the side door by the room was hard to enter. A lot of times people had to let us in.

The hotel and room were clean and taken care of. Overall good experience. The only issue was the side door by the room was hard to enter. A lot of times people had to let us in.

Very comfortable ,clean and quiet.

Very comfortable ,clean and quiet.

The rooms are a great size! Staff was super friendly.

The rooms are a great size! Staff was super friendly.

The bathroom door was hard to close. The sheets looked like they needed to be changed. The AC looked to have blood or some other kind of substance on it. Waited 10 minutes at the front desk for someone to even check us in.

The bathroom door was hard to close. The sheets looked like they needed to be changed. The AC looked to have blood or some other kind of substance on it. Waited 10 minutes at the front desk for someone to even check us in.

They were renovating and they only clean the rooms once a week. Or when you check out. The ladies at the desk in the day was not that friendly but the night ladies was great. They didn’t have regular coffee in the room because they ran out. They said that we can come downstairs and get but I drink it before I get dress and didn’t want to go to the lobby to get it.

They were renovating and they only clean the rooms once a week. Or when you check out. The ladies at the desk in the day was not that friendly but the night ladies was great. They didn’t have regular coffee in the room because they ran out. They said that we can come downstairs and get but I drink it before I get dress and didn’t want to go to the lobby to get it.

Good

Good

Good location for Ironman. The property was under construction while there… painting, gym was closed, Property was being pain

Good location for Ironman. The property was under construction while there… painting, gym was closed, Property was being pain

This property is under construction and is a mess. The gym was a big reason I booked this place - under construction, covered in paint supplies and all equipment piled in the center of the room. The cable tv - not working, sorry have you ever traveled with a toddler? Oh boy. The room was actually pretty decent, but they still had painters tape all on the smoke detectors and sprinklers throughout the rooms and all the hallways of the floor we stayed on. Not exactly safe. There was sheetrock dust all on the hallway, the elevators, etc. I went to do a quick load of laundry and the smell in there was unreal. One of the washers must have malfunctioned and was completely full of dirty laundry water. Anyway, so I asked the front desk worker for a partial refund due to the gym and the cable issues alone and I was told a manager would reach out to me. I didn’t want to rag her too much because she was very sweet and seemed nervous. So I thought ok great, I’ll tell the manager when he calls me. I was off to a medical appt next morning so I couldn’t go looking for them. No phone call. What a joke. They could care less apparently? I asked Expedia to deal with it and by this point I was upset enough that I wanted a full refund, but this was denied. So that gives them not only an unsafe environment, unclean environment, and also poor customer service all around. Zero hospitality. Also, I never write bad reviews, so that should say something.

This property is under construction and is a mess. The gym was a big reason I booked this place - under construction, covered in paint supplies and all equipment piled in the center of the room. The cable tv - not working, sorry have you ever traveled with a toddler? Oh boy. The room was actually pretty decent, but they still had painters tape all on the smoke detectors and sprinklers throughout the rooms and all the hallways of the floor we stayed on. Not exactly safe. There was sheetrock dust all on the hallway, the elevators, etc. I went to do a quick load of laundry and the smell in there was unreal. One of the washers must have malfunctioned and was completely full of dirty laundry water. Anyway, so I asked the front desk worker for a partial refund due to the gym and the cable issues alone and I was told a manager would reach out to me. I didn’t want to rag her too much because she was very sweet and seemed nervous. So I thought ok great, I’ll tell the manager when he calls me. I was off to a medical appt next morning so I couldn’t go looking for them. No phone call. What a joke. They could care less apparently? I asked Expedia to deal with it and by this point I was upset enough that I wanted a full refund, but this was denied. So that gives them not only an unsafe environment, unclean environment, and also poor customer service all around. Zero hospitality. Also, I never write bad reviews, so that should say something.

I was shocked when I arrived, that my “check in” was done in the hallway of the rooms. The clerk had a fold up table in the doorway of one of the rooms due to all the construction that was happening. Then walking down the hallway on an upper floor, to my room, the floors were VERY soft and I don’t mean in a good way. You could feel the floors were rotting away and it felt unsafe. Walking to our room all you could hear was screaming kids and TV’s blaring. I travel to this area multiple times a month and for the rate paid, it was by far the worst hotel in price and amenities comparison. I do hope the construction brings this outdated hotel into a better safety situation.

I was shocked when I arrived, that my “check in” was done in the hallway of the rooms. The clerk had a fold up table in the doorway of one of the rooms due to all the construction that was happening. Then walking down the hallway on an upper floor, to my room, the floors were VERY soft and I don’t mean in a good way. You could feel the floors were rotting away and it felt unsafe. Walking to our room all you could hear was screaming kids and TV’s blaring. I travel to this area multiple times a month and for the rate paid, it was by far the worst hotel in price and amenities comparison. I do hope the construction brings this outdated hotel into a better safety situation.

I enjoyed the room, but disappointed that Fitness Center was closed for repair, the hallway floors were dusty and torn up for carpet replacements, the clocks in my room were not adjusted for Daylight Savings Time and hand sanitizer dispensers in halls were empty. Also the location was tricky to find in the dark.

Booked it because we had a family member in the hospital and it was close, then when we got there, there was no visible signs for entry, all doors were locked, under construction very dirty, there were people doing drugs in the patio area…. Had to go find somewhere else to stay a waste of our money…. Definitely would not recommend staying here…. Really not even worth a star at all but had to submit something……

Nice enough just didn't like seeing coach roaches in the bathroom.

Since this is called a "suites" hotel, I thought that there would be more than one room. It is a large and spacious room, with different sections for eating sleeping and working. The bathroom and the closet are the only separate rooms. Everything else is open. It's very nice, but the term "suites" is a bit misleading.

Staff was extremely friendly! The room was nice with some minor flaws. It looks like they are currently remodeling, which is good. The carpet in the hallways was pretty gross.

Lots of work being done around the building and inside hotel, noise, extra strong smell of marijuana in the hallways

Amber and Cassidy were great. Very friendly and accommodating. Rooms were nice. Will definitely stay there again.

Our room was clearly updated but there were still areas that had not been cleaned. Every time we went to the parking lot there were people smoking pot. I did not feel safe outside of my room and there was nothing on Expedia to tell us that this hotel was a long-term hotel for lower income.

Doing construction at night…very noisy. Very little rest. Bummed

No blow dryer, broken lip on coffee pot.

The property wasn't clean. Limited parking. I felt unsafe

This property will do in a pinch, and definitely caters to extended stay visitors but if you’re looking for a “nice” stay under $250, keep looking. Unfortunately in the room, the TV had no cable, the AC didn’t cool very well, and the AC compressor sounded like a door shutting all night long.

Our stay was overall good. The place is clean. Close by the hospitals! Very convenient

In the middle of renovations and drywall mud was all over the carpets in the elevator on the call buttons. Roach in room. Toilet seat loose.

Was ok

The lobby had a cabinet of games and appliances to borrow. Room was clean, shower hot, it was quiet.

Will be requesting a refund since hotel cancelled the reservation.

I’m looking forward to coming back to see completion.

Please refund. We tried cancelling due to roaches in the room and they said we had to take it up with hotels.com to get a refund.

The room itself had a used rag still hanging on the shower curtain from the previous guest, the hallway going to the room and elevator needed to be vacuumed, the elevator needed to be vacuumed as well. There are several soft spots on the floor of the fourth floor that need to be looked at.

Had to wait for desk clerk for 10 min to show up. She was kinda rude and really didn’t know her job.

when i checked in they gave me wrong room , someone already sitting in the room , we came out and told them someone already occupied in that room. the girl did not apologize for her mistake ,she said i will give you another room, the room was giving very bad smell because of the construction and paint . next day room key stopped working because she assigned me for 1 day then again i bring my keys to get access . Very bad experience

There were roaches in the kitchen cabinet, dishwasher didn't operate correctly, ice maker was not working, and the elevator had horrible toilet smell.

Upon check in, I was informed the elevator was not working BUT I was assigned to the second floor and was told the elevator would be working in the morning. Front desk very kind and courteous. My room was for the most part clean and there was no carpet on the floor. It was all flooring and tile. It looks like there is ongoing renovations, lots of dust on the floor. There is small kitchen space and there is coffee, regular size fridge, two burner stove, dishes and silverware which I thought was great. Bed was comfortable and I did not see any bugs. Bathroom also was fine. I tried to take the elevator down in the morning and it was still not working. I wish I had been told about the elevator not working. I was by myself and I’ve had back surgery. It was hard even just to the second floor. I would call and ask if the elevator is working if you are considering this hotel.

Tv didn’t work, so we had to switch rooms. Elevator wasn’t always working, smoke alarm went off for no reason in the middle of the night, not very comfortable.

Clean the elevator.

Bring earplugs: highway noise.

The hotel is in the process of renovation. My room was clean however the deadbolt on the door didn't work. It is an extended stay hotel, however it doesn't advertise itself as one. I only stayed one night, but for those planning on a longer stay should be aware that because it is an extended stay there isn't daily housekeeping. The staff is very nice and helpful.

Place is going through renovations but the staff is friendly, helpful and the rooms are cozy, clean, and more like a studio apartment. We enjoyed it here, plus they offer board games for free to use and return, and a mini store of drinks and snacks. Worth it for a decent stay away. Plus they offer desks in the room so if you need a quiet place to work this is it.

Very thing was great the ac was not very cold room was warm the whole stay

Front desk Staff is really bad.

Had a room with adjoins door and the TV was on all night door. Room was tired. Ok for one night stay

Stayed two nights in this property. Got woken up at 2 AM by random kids screaming playing in the hallway. Roaches came out of the sink when I tried to make food in room. The whole motel smelled musky and dirty. Will not be staying here again.

Very convenient location

Rude staff, dirty, bedside lights not working, loud partying

Staff were amazing and very helpful.. always with a smile

Carpet was very old and dusty.

They were out of coffee for the rooms. Refrigerator did not work. AC was poor quality, didn’t cool room off.

We couldn't get our room keys to work...We even got a 2nd set. That appeared to be a common problem from chatting with other guests. Room was either freezing or we had to turn off the AC...There was no in between, Facility needs updated, but appears they are working on it now

Tucked behind a medical building,hard to find entrance. Two cars broke into while we were there. Upgrades happining but kinda shotty work.

Right from my initial booking process, through checking in, to my room, the condition of the facilities and the helpfulness of the staff this is an excellent hotel. Thank you for making my Houston visit exactly as I had planned and hoped.

Location

They excel over hotels in this area for cleanliness, hospitality and care for their guests.

i had to walk down to the front desk three times and the staff was not very pleasant about it all. They ended up giving me a different room further away and that key finally worked. I am a senior so all that walking to get a key to work was not good. The room was ok, the bed was not comfortable and the tv in the new room was not working well So we gave up trying to watch it as i was too tired. We stayed at this property as it was close to the hospital. My husband was having a heart procedure early in the morning. We arrived an hour before 3pm check in but was told she would have to charge me a 25.00 early check in fee. She did state she had rooms ready but i decided to wait out the hour. The two ladies working the front desk were not pleasant at all. The man that helped us with the final key that worked was pleasant. This property does not offer breakfast and they do not have a ice machine. You have to turn on the icemaker in the freezer and wsit till it makes ice cubes. Not planning on staying here again.

Comfortable clean room what else can you ask for!

The hotel have excellent customer service at the front desk the lady’s so nice and help me whit everything I need to know the room is clean , quiet place , I’m happy and comfortable with this hotel !

I thought it was ok since they do not offer breakfast, but they do offer complimentary washer/dryer; however only 1 washing machine worked and 1 dryer actaully dried your clothing. So, I have to say I was not happy.