La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

It was the worst experience

Restroom way too small… water pressure was bad!

Staff was amazing! We arrived earlier than expected and they let us check in early. Dog fee is only $15/night and we traveled with a big 65 pound malamute. Room was spacious, refrigerator worked (almost too well). Breakfast was standard (waffles, eggs, sausage, fruit, yogurt, oatmeal, bagels, coffee, juice, etc.). Checkout was a breeze, heated pool, quiet, convenient location. Will return again for future trips to Tempe 😊

Many thanks Love you

No issues, as expected, will visit again

Amazing

Breakfast - Almost nothing to choose from. No dining nearby Good for a quick layover only

Great many thanks

Property was sketchy and very rundown. Staff felt very off and the door to my room didn’t even want to close all the way. The shower head was about chest high. Said we wanted a 6 am shuttle and they left early without us then said he wouldn’t do another run u til 6:30 but the driver came back grabbed a plate of the continental breakfast (which was terrible) and sat around until 6:35. Felt super unsafe and staff was ok at best. Breakfast was not good and under stocked.

Good

Tub was in need of a repair but for a quick stay and trip to the airport it’s not too bad. Not a place I’d bring my family but for what I needed it was good

Worked for the night

The young lady who picked me up in the Shuttle at 11p was sweet and helpful. When I called at 10:45p the gentleman who answered the phone sighed after I asked to be picked up by the shuttle. I felt like a bother. It’s old and needs to be updated for sure. Breakfast didn’t start until 7a and I had to leave by 6:30a to catch a plane.

Nothing We arrived at 9:30 PM with two exhausted children, only to be told our room had been cancelled without any prior notification. Despite having a confirmed booking, the front desk offered no solutions or courtesy. To make matters worse, the staff member called the owner and spoke in their local language, openly mocking us while we were standing right there. As a fellow Indian, it was deeply disappointing to see such a complete lack of humanity and professional ethics from Indian management. Avoid this place if you value basic respect and reliability. Warning to families: This hotel cancelled our reservation without telling us and left us stranded late at night with sleepy kids. The staff and owner were incredibly rude, even mocking our situation in their local language instead of helping. This is the worst "hospitality" I have ever experienced. Unreliable, disrespectful, and completely unprofessional.

It’s old and needs to be updated for sure. Breakfast didn’t start until 7a and I had to leave by 6:30a to catch a plane.

Ll

It was rundown, and the water was shut off

It was rundown, and the water was shut off

Perfect

Excellent Perfect

Clean room

Passable

Great place, love that it's a motel, super convenient location and great price. It's basic, clean and everything you need.

Clean, comfortable room. Good breakfast buffet and staff was friendly. Only issue was that the boiler blew and we had no hot water for the last 2 days of stay

Very good

Very safe and quiet place, like their building, needs a little improvement in furniture

There was nothing I liked about this property. It was rundown, bathroom was awful with black mold around the bottom edge of the tub. There wasn’t a comfortable chair to sit in to relax just two dining room type chairs. The window was filthy.

There was nothing I liked about this property. It was rundown, bathroom was awful with black mold around the bottom edge of the tub. There wasn’t a comfortable chair to sit in to relax just two dining room type chairs. The window was filthy.

We were using this hotel as a park and ride. We stayed on our travel out and back days. Worked out great.

.

No breakfast was available.

No breakfast was available.

No room refrigerator. No hot water for two days

Don't expect fancy. It's a temporary place to stay for one night and close to the airport. I think its overpriced but everyone's gotta make a living. Nice staff at front desk.

The first room they put us in smelled like the inside of a musty wash machine. They did put us in a different room though. I went to take a shower and the water never got hot. I called the front desk to ask why and then they told us that the boiler was down. The vending machines were all out of water and the temp out side was 107. I went to the front desk to let them know and the said that there was a convivence store just up the street. Is this "customer service"?? I walked a little ways and returned to the hotel. They went to the exercise room and did get me a bottle of water. In the exercise room was a water dispenser with cold water. They didn't even offer that to us. We will not be staying at this hotel again.

Alot of loud construction workers. Floor was newer...but creeked & was Buckle. Very dangerous.

Exceptional

Good

The room was not cleaned, there was hair everywhere. The sheets appeared cleaned but unsure if it was. The bathroom was the problem area. The other guests were loud, had loud music until midnight, was very disappointed had to be up at 5am for work and left around 6 to be on time was very tired

Parking was good The room was not cleaned, there was hair everywhere. The sheets appeared cleaned but unsure if it was. The bathroom was the problem area. The other guests were loud, had loud music until midnight, was very disappointed had to be up at 5am for work and left around 6 to be on time was very tired

Save the frustration. Don't stay here. No hot water - not even warm. Everything is dirty. The faucets are crooked. The bathroom door didn't close because it was coming off the hinge. It's noisy because there are nonstop planes flying overhead. The toilet kept running as though flushing every 20 seconds. The only thing good here is the nice gal at the front desk.

Yes

Breakfast was fine.

GREAT VALUE FOR THE PROPERTY

The breakfast is lovely and fresh, the airport shuttle is fast and the staff is very helpful and friendly. Parking is plentiful.

Yes.. the load air conditioner and only scolding HOT water is the shower.. No towels at the pool

There was roach in the bathroom. It was okay

continental breakfast was really good with a wide variety of choices

Floor was dirty/grimey; chipped paint/veneers

Floor was dirty/grimey; chipped paint/veneers

Everything including location

Everything including location

Staff was unable to fix broken TV.

Clean room, nice staff, convenient shuttle

Good

Poor

Exceptional

Breakfast offerings were a little skimpy

Room was clean but maintanance of the building is poor...

Room was clean and amenities good. Bed comfortable. Parking decent. Close to food and attractions

Convenient for airport shuttle. Earlier breakfast would be nice. Weekends start at 7.

Staff was friendly . Good pick up drop off service

The shortage of towels, and the cleanliness of same, was an issue.

Need more supplies.

Ok Need more supplies.

The grounds were very nice, the rooms need updating. It was an okay stay. It was uncomfortable in the lobby as it felt like we were being watched at what we were eating at breakfast.

Unit is old and need upgrades

.

We just needed a good place to stay for the night and this place turned out to be a great find. The price was good, hot waffles at continental breakfast, and the staff were so nice. We had to go tell them our lock didn’t work and they had us in another room right away. I will be staying here again.

Exceptional

Pool was comfortable and clean. Staff was very knowledgeable and friendly. Breakfast was very good, wide selection. Parking was abundant. Room was comfortable, clean, but bathroom baseboard gad pieces missing with cracks and mesh type wire over it.

There was two lamps that were not working because the outlets were not working.

Close enough to the venue that the uber was cheap. Didn’t honor early check in prices ( we had email confirmation for a $30 early check in. The manager DID NOT honor this, even with a confirmation email from the chain. She tried to charge us $55 instead or wait an additional hour and a half to check in with no fee. We where late to our event as a result.) Shower was slow to drain, and the toilet seat shifted to the side when we sat down. The breakfast buffet was also a joke. Sausages in water and one waffle iron.

Shuttle to airport

It is very run down.

Pool not open until 10am when check out is at 11am. No time to enjoy the pool before check out.

The location to the airport It is very run down.

Close enough to the venue that the uber was cheap. Didn’t honor early check in prices ( we had email confirmation for a $30 early check in. The manager DID NOT honor this, even with a confirmation email from the chain. She tried to charge us $55 instead or wait an additional hour and a half to check in with no fee. We where late to our event as a result.) Shower was slow to drain, and the toilet seat shifted to the side when we sat down. The breakfast buffet was also a joke. Sausages in water and one waffle iron.

Staff, breakfast, location, shuttle Pool not open until 10am when check out is at 11am. No time to enjoy the pool before check out.

Our room was clean, the staff was helpful and very nice. Breakfast was what you expect for a free continental breakfast. The airport shuttle was timely. Over all a great overnight experience.

Shuttle to airport

Very clean, great staff, lots of breakfast options, and only 10 minutes from airport!

Internet service was a bit spotty and not all the plug in worked in the room. Breakfast was included which was nice and it felt safe and clean.

appreciated the breakfast menu

Pleasant

Y

Ac was not working.

Great property

Great location and good value

The staff was attentive. The room was clean. Parking was plentiful. The breakfast was a simple continental breakfast; nothing fancy but does the job.

Fair Variety

Nothing. It was very disappointing. The front desk person was neither helpful or kind. When I first arrived she did not even inform me about the wifi information or continental breakfast. Later on I asked for assistance with calling a taxi and she would not help me.

desk manager was well informed, but overwhelmed. he needed help to handle the volume of check-ins. Bfast staffer worked her ass off to satisfy all those who wanted b'fast. She was also overwhelmed. this is an old la quinta apparently purchased by wyndham. they are charging wyndham prices for la quinta properties. I got stuck over-paying due to my circumstances, but will never do it again.

This place has seen better days. The best overall word for it is "tired:" worn furniture, peeling paint on the bathroom ceiling, do-it-yourself fixes of shower plumbing and soap-holder. Also, I had to head out to my plane at 6:15 AM and thought I'd grab some food on the way because I was told that breakfast started at 6AM. Nope! Nada. Last: the first room I got reeked of a perfume de-odorizer that clung to my clothes when I left the room after 5 minutes there. I had to leave immediately and ask for another room. Which they did give me. It smelled less awful, but I was told that they used the same product in all the rooms. For that reason alone I would never return.

It is very friendly there. The location is also very near to the airport!

I arrived at airport and ready for the shuttle. Shuttle guy was gone at that point. Alex front desk was very comforting as he had to listen to me rant about having to get a 40$ cab for 2 miles since the shuttle wasn’t on. I got this hotel due to shuttle.

Very Clean… EXCELLENT!!!!!

It was ok over all

The beds were uncomfortable. The shower head didn’t spray very well. The pool didn’t open until 10 am. Breakfast didn’t have a huge selection. Disappointed in this hotel and will not be returning unless those accommodations are fixed.

Facilities are very old. Need more electrical receptacles.

The breakfast was not fresh. Bagels were dry and cereal stale. Very outdated rooms

Close to Phoenix Airport. Shuttle to terminal. Property was clean but tired looking. Breakfast was just ok, most options were available. Average breakfast offerings.

Location Old in outdated, the worse thing in a hotel is finding hair in tub from the last guess that stayed. Hair all over!!

did not feel clean. It’s near the airport. The Room have potential. I really liked it but it needs maintenance couple things here in there. Couple of rips on the floor. The covers/sheets were different sizes. And one of them felt not too good.the material. Thank you

The room itself was beyond unacceptable—dirty, stained bedding with what looked like blood, feces or worse, and visible bed bugs crawling on the mattress. We didn’t even unpack. We immediately went back to the front desk, who seemed completely unfazed, and demanded a cancellation and refund. Do not stay here. Do not even step inside unless you’re looking to leave with trauma and a rash. This place is a full-blown health hazard.

Fine

I had a room with a "King" size bed and my feet hung off the end of the mattress. That is no King size mattress. My kids stayed in another room, and I have seen coffee tables that were larger than these supposed "double" beds.

Needs cleaning

There was fresh fruit at the breakfast and it was perhaps better than the overall vibe would have predicted, but crowded, the hotel is quite huge although it doesn't look it; it's not very up to date, but the outside balcony walkways are kind of cool and upstairs you get a good view of sunrise. It took a very long time to get hot water in the bath and you stepped in to the tub but UP, so when you stepped out, it was down further than the floor of the tub, yikes. The shuttle had to call several times as the airport is so crazy we couldn't see each other and I couldn't hear my phone, but they were timely and nice and didn't give up on finding us.

the experience was like motel 6 junk and paid for laquinta in

It is what you’d expect for a low cost hotel near the airport. It was as clean as it could be but overall in need of a major facelift (peeling paint - not enough ventilation in the bathroom), and massive chemical cleaner smell. It did the trick for a quick nap after a late arriving flight. Note: airport shuttle stops at 11.

Clean room, quiet, definitely in need of a remodel but overall a good place for a good night sleep

Beds and pillows are very comfortable, room was quiet. Airport shuttle was great.

It was hard to understand the the attendant at late night checkin, I had a trailer so parking was difficult which was not there fault. The bathroom door would not close and the paint was coming off. The bathroom fan was extremily noisy and the was a gross amount of caulking around the tub/shower. Common of poor maintenance or owner performed maintenance.

I am extremely disappointed and frustrated with our recent stay at this La Quinta.e returning.

The staff was very friendly, though, the breakfast server didn’t speak English. The bath towels had old stains. The property seemed run down.

Nothing particularly wrong with this hotel. just pretty bare bones. no refrigerator in the room.

Everything was ok, but the cleaning staff just changes the towels on the bathroom, nothing else

Rooms have a stale scent, furniture had rodent damage, drawers had clear signs of existing cockroaches, bathtub had permanent staining and peeled paint. Wood flooring was very chipped and sqeaky, also very dusty. Walls were paper thin, i cam hear my neighbor snoring and blow drying hair, even water running during the shower. Breakfast was good and fresh, staff was friendly. Parking was way too packed and sometimes far from my room.

No refrigerator in my room. Everything else was average.

Door was very hard to close, so sorry to anyone by our room. Our flight got in late and we had to slam the door to get it to close. Also the window wouldn’t close which allowed warm air and noise in. Property is a bit run down and in need of a refresh.

Lesson learned, I’ll lookout for “24 Hour Shuttle Service” instead, should I need that in the future. Room and location was clean. I didn’t get to experience much more of this location since I had to leave early.

There was no refrigerator or ice machine. Room eas dated but good value.

The hotel is tired and worn. On the upside, the front desk clerk was nice.

The room we stayed was okay, the bath-tub needs ALOT of attention, it needs to be replaced and shower head was old, and needs to be replaced as well!

Everything was adequate.

It was a solid ok. Property was looking a little tired - due for a refresh. Nothing walkable in the area for dinning.

Nothing

The room was the worst hotel room I've ever stayed in. The bathroom door had large patches of caulking/ primer paint over what looked like bullet holes. Rusty pipes in bathroom, messed up front door around the lock...

Room was clean and tidy. However, the infrastructure outside was not tidy and needed renovation.

Property is totally outdated , shower is terrible and the location couldn't be worse , staff was friendly but not very helpful .

Floor was Dirty, Restroom had water damage, rooms need upgrades. When I called and ask about the bed size, was told they were queen beds. When we got to the room they were full size. When down to complain and instead of giving us options or try to make it right they only over if we wanted to check out. So we did we were not going to stay there another night there.

This property was a good value for a decent hotel. Staff were very nice and accommodating. The room was small but clean and comfortable. The breakfast was good with lots of options. The lobby was clean and the courtyard sitting area was nice with some shady areas to sit. The pool looked clean and was used by patrons.

e to airport. Very clean large room with comfortable bed, courteous shuttle driver, friendly staff, and filling breakfast.

Close to airport. Acceptable condition overall. Clogged shower drain. Decent breakfast.

Room was not the cleanest. Stains in the carpet, etc.

Good continental breakfast.

El menú del desayuno era muy pobre o básico. La limpieza de la habitación no era la mejor, había cabellos en el baño, la regadera. Polvo en algunos muebles.

I overheard that they are pet-friendly with a small charge for pets, but you need to inform the front staff ahead of time. The room was clean and comfortable, which was all I needed for a good night's sleep for my travels.

Wow. This place has aged out. Needs a total renovation from top to bottom.

This la Quinta inn was the worst la Quinta I have ever stayed in. If I was Wyndham I would drop this place until they clean up their facility

Yeah, we stood in room 242 sleeping quarters are OK the restroom the shower are very subpar very small. I am 5’5” and it’s hard to be to get in that bathroom between the door and the toilet and the repairs that we’re done in the bathroom look like they were done by grade school child very poor if I was able to send you pictures, I would doesn’t look like it could sell them.

good shuttle service, front desk and breakfast staff!

Airport shuttle was helpful. Room was clean and appropriate for the stay.

This hotel was run down. The room reeked of cigarettes. Paint and wallpaper were peeling off the wall. The bed seemed 50 years old and the pillows were unusable.

The service was excellent the gim equipment's was broken

This room had poop on the wall in the bathroom, had blood on one of the sheets and it wasnt noticed until morning because we got in at 1am and only one light worked. My son slept in that bed and he didn't realize it was there until he woke up. There was also a pretty large burn on the comforter. When brought to the staffs attention, they told us to deal with it, they would let housekeeping know and there was nothing they could do for it now. Also every single outlet was loose in the room and we had to plug phones in where the one working lamp was plugged in.

Staff was friendly. Room was quite

very few breakfast items. The property is in poor condition overall. Do not recommend.

Responsive airport shuttle. Unsecured wifi.

The hotel is in very poor condition. The hot water valve in the shower didn't work, toilet leaked with subsequent buckling of the bathroom floor. Chipped paint, dirty caulking, torn chair seat, and so on.

Dirty room, tv didn’t work and pool area was run down and dirty as well. Seemed like it was understaffed and front desk staff lacked hospitality.

The hotel was really run down & shabby

Yes. Room clean.

The rooms were very clean and the staff were very friendly and accommodating. The rooms were clean, but needs a lot of updating.

It’s looking pretty tired but the room was clean.

Airport shuttle was awesome driver from airport was amazing! Room was clean but old shower had mold in the drain.

The back outside door to the office was supposed to be accessible by key card only was always open, in the afternoon and after 9 pm. The breakfast buffet on Thursday morning, 3/5 was poor. The coffee from the machine was lukewarm. The eggs and patty sausages were also lukewarm. The staff knew about the temperature problem of the food, coffee but seemed incapable of fixing the problem. The place in general is in need of makover in all areas. I would not stay here again until major problems are fixed, very disappointing.

Check in was painfully slow. Bathroom was disgusting. Grime in the corners, grime in the toilet seat, around the shower drain and elsewhere. Bathroom was atrociously loud. Only think louder were people right outside our door yelling at 12:30. Breakfast doesn't start till 7. But it's an airport hotel, so the reason you stay there is if you have an early flight. We left at 6:30 (without breakfast and about half the patrons had already left to get to the airport. The owners know what they are doing advertising free breakfast and then not opening it till 7am. Never again. This place will be a hard pass for me. I thought La Quinta had a little better standards.

The lady at breakfast was wonderfull. The food was terrible. The entire property is run down and filthy. Our room was filthy. the electical sockets were falling out of the wall. the bath tub had a crack. The bathroom door had to be slammed shut. The room microwave did not work. When I told a front desk woman that the ploace was dirty, why did then not even wash the front door windows? She said, "They why do you stay here?"

Found drugs under the coffee table. Or should I say my 18 month old granddaughter did. Really worn out hotel. Very disappointed

Clean rooms, but no refrigerator or other amenities. Pleasant staff

Clean rooms, but no refrigerator or other amenities. Pleasant staff

Easy, free parking. Breakfast was pretty good (waffles, eggs, sausage and cold items). Bed itself wasn’t the most comfortable and the bathroom looked like it hadn’t been cleaned behind the door. Pool was clean though and the staff was friendly.

Easy, free parking. Breakfast was pretty good (waffles, eggs, sausage and cold items). Bed itself wasn’t the most comfortable and the bathroom looked like it hadn’t been cleaned behind the door. Pool was clean though and the staff was friendly.

The staff was very friendly and helpful.

The staff was very friendly and helpful.

Room wasn’t clean.

Room wasn’t clean.

During check in, the receptionist never spoke to me. She was on her cell phone in the back room. I could hear her, i rang the service bell, waited for 10 minutes before she came out, still talking on her cell phone. I handed her my driver's license. She checked me in, handed me a contract to sign, then a room key all while on her phone.

Our room this time has been redone. It was very nice and clean. However, the TV didn't work. It world power on but when you tried to select anything it world just go back to the home screen. Other than that it was a nice stay. They breakfast was also nice with a number of hot meal copies.

The room was dirty. There was filth in the corners of the bathroom, like caked up dirt. Bathtub/ shower had rust stains. It was a two room suiten the a/c didn't work at all in the sitting room. Thankfully, the bedroom a/c worked. The bed was comfortable, this was the only good thing about our one night stay. Staff wasn't helpful and didn't seem interested.

It is clear that old/stock photos are being used, because they do not accurately portray the state the hotel is in. The room was dark and dingy, with a strange smell. There was hair in the bathtub with water stains on the ceiling and lifting floorboards. The door did not close entirely, with a noticeable gap between the door and the frame. Most concerningly, anyone could walk off the street into the courtyard to access the rooms- there was no keycard needed.

My room was fine but too far from the lobby for my sciatic pain.

The room smelled moldy, had water damage and was not very clean, the shower didn't function well.

It needs to be updated and clean

Everything was great

Staff

Staff awesome!

The hotel is not well maintained. It was dirty, there were stains on my bedding. It's also setup more like a motel with outside doors, which is not clear in the description. The would not honor my tax exempt status for work, as this was a work trip and I am a public employee.

Staff was friendly, but the hotel is dirty and poorly maintained. Definitely the worst La Quinta Inn I've stayed out and definitely not worth $175 a night. VERY disappointed.

Clean room, newly renovated.

Run down property, not good value for the cost.

Friendly staff

The shower and bathroom

Breakfast was ok

The hotel is a little dated, however clean and the staff was very helpful and polite. Location was great as we had an early flight home, the airport is close by.

Continental Breakfast was excellant.

The carpet was dirty. Employees were helpful!

Rooms are dirty

Mold in the bathroom, tiny burn holes on the very thin comforter. Back of bathroom door has so many patches it looks like a quilt. For 250.00 I really expected a ton more.

There was cockroach’s all over the room and when we told the front office staff, they weren’t even surprised. The rooms were also not clean.

Never received the room I paid for. Management is blaming Hotels.com for listing rooms for a low price.

Broken drawers in dresser. Floorboards coming up in the bathroom. Rusted drain and broken tub. Dirty mirror and areas on the walls. Call to speak to Management when I returned home, with no return call so much for La Quinta and Wyndham maintaining a good reputation with me.

The room was clean and the beds were. comfortable. BUT it was in very poor repair. The curtain over the window was torn, the shower and plumbing was very old - "60s looking and rust stains on tub, and doors of the elevator and in the lobby bathroom looked dirty (I was using my elbow to punch floor buttons). The tap water tastes awful (as is common in Phoenix) but the vending machines were out of bottled water when I tried to purchase some. I am so disappointed since I trusted Wyndham.

We were not satisfied with the condition of the bathroom. The door and shower head were damaged and it was way to small and crammed. The bedsheets also had some staining.

The room was clean and in good shape. And the up keep looks like someone cares.

Mediocre food Loud noise in rooms

TV did not work. Microwave kept overloading the power strip. Desk light not working. Got charged extra for "early check-in" and they put me in a defective room.

Not clean. Staff were fine but everything else was not

Estuvo muy bien

The hotel is run down the furniture in your room is broken table leg is broken off. That nightstand is wobbling paint peeling off the ceiling in the bathroom was just dingy with stains and stuff. Then there were some confusion about my checkout date and they took all my belongings while I was at a convention and stuffed them in my suitcase with a full box of baking soda, which got all over my clothes and moved me out of the room instead of waiting until I came back. The staff was very rude. I would never stay at that hotel again and I wouldn’t recommend anybody else stay there either places in such disrepair.

Not enough pillows

Resurface the bathroom tub and clean the mold on the bathroom ceiling over the tub.

No shuttle late at night, though website.said there was. Shuttle starts at five am. Very busy for delayed and canceled flights. Room was rough. Beds were clean.

No response at front office when I called from my room. No information on WiFi service at check in.

Room a bit worn out but beds very comfortable

Staff was attentive but the room was not as clean as i expected to be.

Check in was fast with the expedited check in. The hotel is old and run down. Inside the room is old and dingy. There is pain chipped off the wall and dents in table. The room needs a lot of updating. Definitely not rated as a 3-star hotel, more like a 1-2 star.

We left after one night even if we had paid for longer stay. No refund. Management doesn’t seem anything wrong.

The Wyndham name should not be on this hotel. The room is marginally clean and the cold showers were awful. We got stuck from a canceled flight and expected better from this chain‘s namesake.

The front desk staff had to be prodded to look for another room close to the original one - we arrived at 2:00 AM and the lighting didn’t work and we asked for another room that was close and she said she would have to look. So I snapped and told her to “look”. I had to go back down to get different keys and she asked me if we touched anything?! Really?! The 2nd room had switches that didn’t work as well the entire property is not well maintained - elevator floor was dirty, ice cream spill outside the elevator's. The water did not really get hot just warm.

The staff was friendly and efficient

Room was cleaner

Nice stay

Cockroaches in room, no charging outlets, no clock.

Friendly staff.Clean room. Limited gym. Pool is small for swimming. Decent breakfast with hard boiled eggs, Quaker oats, milk,citrus fruits.

This place is nice

It was a little outdated and didn’t feel clean. needs.

Even though the website says shuttle service from airport is available, it only runs up to 11pm. We had to Uber in as we landed a little after 11pm. Rooms were dated by La Quinta standards, AC was running very cold even though temperature was set to 69 ...breakfast was ok.

Awesome service really worth the shuttle service to the airport

Arriving to the hotel was easy. Once checked in room was clean and in order. I was able to schedule a shuttle to the airport with no problems. I will pass on the great service to others

The television didn’t work there was no signal. The water in the shower would either be hot or cold, nothing in between and my daughter didn’t feel safe. The room smelled terribly musty.

I would like to report some issues with the room. The place was not clean, the shower did not have enough water and was leaking, and the bedroom door was very difficult to close and did not have an additional lock. Additionally, there was no microwave, no refrigerator, and no hair dryer.

The lock on my door didn’t work, there was hair on the towels in the bathroom. One of the beds wasn’t made and didn’t have pillow covers. Staff was rude and unaccommodating. I’ve tried to reach out to corporate to get a response, but nobody has responded!! DO NOT STAY HERE! The hotel wasn’t great, but not having any response or way to try to get a refund is even worse!!

Ok

Room showed signs of neglect, holes in curtains, banging from pipes could be heard, bathroom overhead light had bugs in it. this is the worst la quinta i have stayed in. Breakfast was horrible, no taste and prepared.

Very clean and a quiet sleep! Courteous staff!

I needed to get 9 key cards to the door . 9 they would work and then they didn't

A lot older than pictured

Terrible bed

So good services

Not very clean

Friendly staff. Clean room. Best thing.. NO incidentals..

Room could use a paint job, found trash under 1 of the beds bath tub could use an upgrade. Staff were pleasant and welcoming.

All that said, the staff were courteous and professional. The rooms had been cleaned as much as they could be. If there were different classifications for the different levels of hotels, I may have been able to rate this property higher. But in comparison to other properties, this is as much as I can.

This is basically a 1 star motel. It's clean enough, but old. Check in process was fine, and it did have everything you need, i.e. bed, shower desk, lamp, but definately not luxury accommodation. Even compared to other la quinta locations, this seemed run down. Personally I would not stay here again but it was good enough for a night.

bathroom had paint peeling, mold painted over, bathtub painted, shower didn’t spray well. Outside door didn’t open well and we had to push hard to get it closed. Beds were fine, linens were clean. Floors were nice

Staff was great, lobby was nice and clean with some basic supplies. 5 am airport shuttle was too small for the 10 or so people but van did a 15 minute turnaround so we were fine for our 7 am flight leaving hotel at 5:17 on second shuttle. But again, staff was nice and professional.

Stayed multiple days and had to have room key fixed every day. Breakfast was mehh; bare minimum.

Good service quiet got a good night's sleep

Friendly staff, clean room.

room was fine. staff was friendly and helpful. facility a little bit aged. room comfortable. clean and secure. easy shuttle to PHX.

The heat didn’t get hot so that sucked but room was spacious, no parking fee, had continental breakfast, convent to food, shopping and highway. I felt safe staying here as a female solo traveler. Bed was comfy. I would stay here again.

Room was neglected locks were loose bathroom door hard to close

Water was cold TV didnt work Heater didn't even work well

When free shuttle service is advertised make sure there are shuttle drivers. I had to Uber to the airport.

Extend the time availability for breakfast

sure was

La Quinta was a great place to stay close to airport with a shuttle included, no aircraft noise, and no people begging outside hotel, plenty of parking!

The person at the front desk was not good. We arrived at 2:30am. She was helping someone. She never acknowledged us and disappeared in a back room for 3-4 minutes. Came out and opened a cabinet to pull out a box of key cards. She finally helped us. We went to the room, keys wouldn’t work. Back downstairs to get them redone. Still don’t work and we notice the door handle looks broken. Take everything back downstairs ask for another room. It was 3:00am by the time we got into our room.

Very happy with our stay. Great price and location, the staff was very friendly and helpful, the beds were comfortable, and bathroom linens were brand new. My only negative (and it's very small) is that the bathroom is tiny and a bit outdated. But everything was in excellent condition, clean, and it felt like a very safe location.

First room had a hole in the tub next to the drain so they moved us to another room that was clean and felt a little nicer. But did not have a fridge inbthe room.

Quick pick up from the airport Need more plugs for charger thats the only downpart

Too lousy, very noisy until the middle of the night and beyond

The staff were courteous and helped every chance they could.. Good room Good price

The rooms have been renovated and are clean even though the hotel seems old. I had some trouble with the shower, and was moved me to a different room no problem. The breakfast was good. It was a little hard getting through to the front desk to request the shuttle from the airport as there is only one person in charge of everything at night.

The room smelled like cigarette smoke, which in turn made it so I couldn’t sleep. The shuttle was late in the morning.

I asked the front desk staff to remove a needle from in front of my room at the beginning of my stay and it was there by the time I left after four days. People using all around the property. Unsafe for kids or women.

Desk clerk very unfriendly Property was not especially clean

It was ok but could use a paint job

The room was good. Breakfast was good. Location is inconvenient. You have to use DoorDash or Uber Eats.

Cleanliness

Dirty and bad smell and The person in charge never showed up when we filet the complaint

Yes

Shuttle was great. Got us right to the airport. The hotel it self needs a bit of a upgrade.

Absolutely abhorrent rooms and even worse customer service by General Manager, Ronak Patel. When I called and communicated to her my concerns, she said she couldn't do anything about it and hung up the call. I would NEVER recommend ANYONE to stay here.

Sucio y olía mal. Pusimos. Una queja en la oficina y el mánager nunca dio la cara.

Friendly reception staff, bed was very nicelt made

Check In-N-Out within 30 minutes

The hotel is a bit old. But confortable beds.

Rubbish bathroom with peeling paint and moldy ceiling. They wouldn’t even provide drinking water except by vending machine. Tap water tastes bad.

The room was not clean. We refused to use the shower due to this. Place did not feel like it was safe. We will not stay there again

The hotel & room were neglected & run down.

Room is not up to usual LaQuinta. The other one by university is very nice

Room was clean. Bed was comfortable. Breakfast was not great, scrambled eggs and sausage. No extra blanket available. Key card stopped working on day 2.

Unfortunately, this property is in dire need of maintenanc,e and the airport shuttle wasn't running when we needed it.

-

No cold water in the shower. Rooms need maintenance. No fridges in room. This is a La Quinta in Phoenix, not a mom & pop motel on the side of the road in a dying town.

Good can get a little better but overall the staff is nice n the room is ok

Definitely you need to fix and improve cleaning.

While hotel needs a good upgrade and remodel. Pretty dumpy. Shower didn’t work right. However, room was quiet and we needed sleep

Airport shuttle was convenient and efficient, there is a lack of walkable food or shopping options from this location.

Terrible place. Cockroaches. Shower doesn't drain. Definitely won't be back.

Washroom is not good.

Coffee did not have a good flavor, my husband drinks black tea in the 5 days we only found one bag... Room floor was dirty even though they sent a cleaning lady . 3 days the cleaning ladies left the room unlocked after cleaning . Room key did not 3 times.we have to get it reprogram... We saw small roaches in the room... Horror experience.

Very clean and friendly staff.

Old room and front desk lady was absent for quite a while with a line waiting for her.

Broken things in shower. Filthy carpet in room. Property is horrible overall.

While the desk attendant was nice and efficient, and the room as expected—the manager talks to guests like they’re five year olds, scolding them despite not having signage warning a scolding might be coming. If there’s no smoking in the courtyard there should be signs saying so.

The bathroom was very dirty tub and shower not clean there was hair . The sheets where clean that's about it. Screws and beer bottle caps where found in the room

Our room was small and in need of updating. Continental breakfast was good and staff was nice.

Room felt neglected

The room was filthy and really didn’t feel safe

No shuttle, tiny filthy room, no clock, no usb ports, old out dated, toilet seat broken, shower was filthy and tried to move the shower head and the pipe came out of the wall, room smelled terrible. Wish I would’ve taken pictures. After the first night tried to get a refund for the next 3 nights but was charged anyways even though we left that dump. Not fair at all

Clean rooms, the staff very friendly. Parking was sufficient.

There was a lot of mold in the bathroom!

The rooms were good, nice breakfast

It’s a good spot but in an area where I wouldn’t walk around by myself.

The smell of room was bad, no circulation and not clean

Really nice.

It was terrible.

creepy vibes

It rained mlike crazy, only wy to get to my car was literally walking through a massive pond of water. There aren't anyt Good drains. ALso, it wasn't very clen under the beds. HTe htoel staff was great and your service techncian who speedily came up to help us with our TV

OMG this was a disaster !!!!

Older hotel needs updating. Bathtub was old and stained.

Close to Sky Harbor airport, very safe and convenient location.

TV didn't work and tub was dirty, and someone was honking their car horn outside the room all night. The staff was great though.

Bathroom sink wasn't cleaned. Hair in shower. Cigarette butt on the door mat. Sticky film on desk. Night stand was eschew and out from wall.

Need new mattresses

Not worth the money

Just good

This property should be torn down or a major remodeling.

Parking was great. Rooms were not clean (surfaces in bathroom) and rooms needed a deep clean (especially carpet).

I love it here 😍

Bed small

I arrived around 10:00pm. The room key they gave me did not work. I came down to the desk, and they told me that I needed to keep it separate from phones or magnets. Brought it upstairs again after confirming it was set for the correct room, still didn’t work. They then changed me to a new room. This time the key worked, but the room was in terrible condition. The deadbolt on the door did not lock. I informed staff of this, and they said maintenance would be there that night or the next morning to fix it, neither of which happened. The room smelled faintly of smoke. The door had multiple dents in it, which were patched with duct tape. The carpet was covered in stains, some of which were sticky. The carpet did not appear to have been recently vacuumed. The air vent above the desk constantly leaked water. The TV guide did not indicate the correct programs. The breakfast offerings were bleak at best, with a few bland scrambled egg pucks or pieces of sausage available, plus dry cereal and a waffle maker. The food did not taste fresh or have any flavor. The staff was friendly when I interacted with them, but they didn’t seem overly interested in solving any of my concerns (room key, deadbolt). The only silver lining to this place was its proximity to the airport. If I would have read the property’s reviews prior to my trip, I definitely would not have stayed here.

Over all didn't like service.

We were placed in room 114 which was roach infested. I was told that by the exterminator. The tub was spray painted. There wasn’t any water pressure. Phone charger was stolen. Phone cord was visibly cut was out of order. We kept having someone bang on our door. It was a very traumatizing experience. I would Not recommend anyone stay here.

The room was supposed to be "non-smoking" but definetely had smokers in the room; air freshers did not work everytime you walked in the room smelled like mildew; the "airport shuttle" was an employee driving their personal vehicle and making an illegal u-turn to go in the direction of the airport. The morning front desk person is rude so do not ask her for anything.

Quiet yes,

The Room was clean, the only complaint was the bed has seen better days. Friendly and accommodating staff.

It's an old property but it does the job. Staff was friendly and helpful.

Evening front desk appeared lazy and unwilling to help. Parking needs security, i was worried for my car. The TV was hatd to manage.

Bathtub was gross with chunks of hair in the drain and rusty. Burn marks from cigarettes on the tub.

Goss. Dangerous. Odd smell.

No shuttle service from the airport despite claiming there was so I had to take a Lyft and the next morning they wouldn't drop me off at the car rental hub even though I was the only one in the car and was just a personal SUV

The room was ok fairly clean comfortable bed but the bathroom was a mess. The sink leaked onto the floor and tub clogged. The tub was old so instead of replacing it, they sloppily painted it. So they had to move us to a different room. That rm was better but bthrm door hinges were loose and wouldn't close properly. The complimentary breakfast had nice options but closed early at 9am but when I saw the roach on the countertop, I just decided on coffee.

Wasn’t that good

Large,comfortable,clean room..

Parking always available and the location provides good access to the freeways. We will stay again in the future.

The worst hotel ever been to. Filthy parking area. Water pressure to weak for a shower!! Breakfast was only on Saturday n Sunday.They tried to charge me extra on the last day. Won’t recommend to my enemy

My room was dirty. The rug looked like its never been cleaned, shampooed, etc. Shower was not clean. The floor in the bathroom was not mopped. Had probably either the last guest or housekeeping hair on the floor.

Dirty, ice machines not working

Do not stay here! I checked out early due to the condition of the room, was promised a refund for the days I didn’t stay and have gotten the run around since.

Shuttle driver super, and pet friendly

Good quick stop hotel not fancy, period

No working tv, they gave us the wrong room. Staff was really rude

We had 5 cochroaches in our room, the bathroom is so small you must step into the shower in order to open the door and I'm 120lbs! Needles and garbage are easily spotted throughout the property. I'm one who isn't bothered by old outdated properties but this is down right dangerous and filthy. Spend the extra $25 and go somewhere else. Honestly this place should be shut down and La Quinta should remove their name.

Staff was friendly. Limited amenities and room bathe tub looked dirty and painted over. Netflix wasn’t working and floor looked dirty

Goid

Bedsheets were dirty, bathtub disgusting water would not turn off, dead bugs in the room. When reported to office they said nothing could be done for the water running constantly. Gym has broken equipment and no AC Refuse to refund my three night stay said it was their policy for no refunds. So I left early and still paid for the room..

Room was clean, bed was comfortable

I liked that it was in a good area close to the gas station and restaurants.

No next day maid service. The toilet water was too high and really disgusting. Bed was hard and lumpy.

Hotel condition has seen better days. Staff was very friendly. Location was near airport but nothing else close by.

The hotel itself is very dirty. I would not recommend. The shower/tub was filthy and had to stand in ankle deep water when showering. I wore socks because I didn’t trust the cleanliness of the floor and I was right. They were black-very black on the bottom when I took them off. Door jams were splintered and all around nasty stay. Very disappointing 😥

Safe, quiet, easy parking

The rooms are dated and need to be updated. The bath tub was old and outdated.

Didn't like anything about this hotel. No daily cleaning room's, keys didn't work . 1st day tv didn't work, was not happy at all.

I booked a room for a friend from Japan and despite that my friend wasn't able to call on her phone, I had to do the calling for the shuttle service and for booking confirmation.

Good

It was filthy. My feet were black after two minutes. Roaches EVERYWHERE. Product left all over the bathroom. The meter breaker had sour milk. rotten apples, and more roaches. The bathroom in the lobby never worked our five day stay. Maids just walked in. The pool was filthy. WiFi was non existent. TV just glitched. And the guide was completely wrong. The few plugs (3) each had a malfunctioning outlet. The air conditioning didn’t work in the first room. We had to move. It was by FAR the worst hotel I’ve ever stayed in and strongly recommend you not book here. Run, as fast as possible. The roaches are right behind you.

The air conditioner wasn’t working properly.

Terrible, bedbug infested sheets dirty and airport shuttle will not drop at greyhound location

Parts of the carpet were stained with sticky residue and/or missing pieces of it. But the AC was cold and the king size bed was comfortable

not friendly staffs

We only stayed about 30 minutes and was unsafe. Drug people banging on door scaring my kids. They did not refund me. Dirty room and bad service at desk. They didn't refund my money as well. Was worst place I have ever stayed. Never again.

The staff were extremely rude and there was hardly ever a hot breakfast. Only waffles. Will not start again

The carpets were disgusting and the restroom have mold

Always enjoy myself when I stay here. friendly and helpful staff rooms are remolded and nice

Last minute booking for an unexpected stay, booking was easy. The price was great and the room was what i needed

Good breakfast!

The front desk was extremely helpful n respectful

CLOSE TO DOWNTOWN

close to highways

Location to the highways made it easier to travel.

Great

The property was great, but the abandoned building next door had several vagrants that panhandled me on my way out

Nice place

Prefer not to say

it served my needs upgraded to suite after realizing double beds were a little too small for me and wife. good upgrade we paid for glad with the bed, arrived late went to bed, got up early and went out did not use pool etc but did use laundry which was nice - wish the laundry was Air Conditioned tho it was hot/sweTyy after a 110 degree day

Room was flooded when we arrived late at night (underneath floorboards). Didn’t fully notice til next morning. Wanted to switch rooms and got accused by hotel staff of flooding room ourselves. We were on a family trip. Why would anyone do that? They eventually switched our room and the rest of the stay was ok.

Excellent

This hotel has the basics you will need for a short stay. My room did not have a fridge or microwave, so that was inconvenient. Laundry room was available for $3 wash and $3 dry. Breakfast options were very limited, but always had fresh waffles and juice. Only a few ice machines were working. The pool was kept nice and clean. The staff were very friendly, especially the young lady at the front desk with red hair. She was so helpful and nice! I would stay here again.

Staff is friendly and helpful. It was a fantastic little place, especially for the price! Wasn’t expecting it to be that great. 😅

The rooms are old and a bit run down. I had an ok experience, but I will differently be finding a better hotel next time.

My husband and I chose this property while visiting family and wound up not even staying at the property after the first night. The room was extremely dirty with blood stains on the carpet and a loaded firearm was inside the drawer next to the bed. We let the front desk know and were moved to another room, but after providing the police with the photos and statement of discovering the firearm in the room, we were unsettled. I asked to speak with management and they nothing was done during or after the stay period.

TV didn’t work. Phone was broken. It’s been a week and deposit still not refunded. Was given a new room but should not have had to come to that.

Very nice. Wonderful staff and friendly

I was happy with everything from start to finish

Rooms very dirty and very noticeable stains in bedding and in bathroom

The service and room was fine. But I thought the toil

Very clean, great stay…..my granddaughters love making waffles on the waffle machine.

Convenient location at a low price but definitely a dated property. Dont expecttoo much.

Friendly staff Good breakfast

Thank you for the affordable price

Room was smelly in the rug, I had to go to another room. They only had two bed instead of what I asked for. Very bad

Just ok, we were just there to sleep and it was adequate for that. Breakfast was pretty basic with no o.j.

The front desk were very nice and very helpful. Angelica in the morning was so very nice and really helped me out. The outside of the hotel looks a little sketchy , but I felt safe. No loud people or people hanging out. Suggest they update their locks, as they worked, but needing some jiggling some time.

Very close to airport and the price was wonderful.

Room was clean, exterior hallways, stairs and elevator were not. Staff friendly.

This isn’t my first time staying here. The guy I believe his name is Dan. He is very welcoming. He is one of the reasons I will return!

Close to airport. Quiet.

Very disappointed with the rooms. The first room had a horrible stench and stained bed spread. The bathroom had wet paper or some kind of debris in the tub along with dead bugs. The 2nd room had stains on the tile floor another dirty bathtub and no bath towels. No bath towels no problem as we wouldn't step in that bath.

Nice front desk and arranged for shuttle to airport

The staff at the front desk was very helpful and kind.

👍

I need my refund.

Ive stayed here 3 times so far.. hadda pay a 25 dollar early check in fee. But overall.. the first stay was absolutely worth the tine energy and money. Second stay had no fridge or microwave. But the breakfast is okay. The staff is friendly.. and this hotel was affordable.. overall ill stay here again in the future without a doubt.. get room 106!! Best spot!

The area is a bit strange; it's very quiet, but you don't feel unsafe. It's in an abandoned area where only the hotel is surrounded by abandoned buildings.

I really like la Quinta where I came from South Dakota, they are clean. This particular la Quinta was not clean or comfortable. I couldn't sleep at night, i was bit and wasn't sure what bit me. I had all the lights on and just as i set back in the bed a bedbug ran across the pillow. I killed it and took a picture of it on my phone.

The location was convenient to a retreat I was attending.

Is not an option anymore

They refused to allow me to check in due to they not accepting my card after staying at this location for the past 2 nights.

Online check-in was useless because I had to check in as usual at the desk. Worse thing: the electrical and USB ports in the room were all dead. Maintenance was unable to replace or repair. Offered a different room but did not want to spend time testing more circuits.

The hotel is rundown and dirty. The staff is not helpful or friendly. Overall a bad experience, ai would stay away from this hotel.