Hilton Tampa Airport Westshore

The only complaint I may have there was a humming noise from the bathroom vent other than that it was a great stay.

Helpful staff. Clean facilities

The worker at night was so Rude our blanket was dirty and she basically said she didn’t care until My Wife came an talked to her she accommodated us to the 12th floor We also had 5 rooms on the floor everyone room was good but ours but other then that everything was good

Me dijo que no, comprendí por la hora. Pero me dice tienes que entrar al QR para pagar el estacionamiento. 1- si estás ospedado en el hotel y la persona llega sola y es de tercera edad que difícil es salir con todas las maletas para poder tpagat el estacionamiento del carro. Trate de hablar con la persona estaba en el counter y el están atendiéndome y en el teléfono me parece de mal gusto eso que uno no pueda hacer una pregunta.

Excelente ubicación, excelente servicio. Empleados super amables. Me Volvería quedar

It was worst hotel. AC went down at 7 pm and no one came to fix it till I checked out.

Close to the airport, easy check in and friendly staff

Air conditioning in room didn’t work till about 1am pool was not clean everything was ran down. Not good

Ac broken and they charge money aniways really bad experience

The hotel is generally ok, what you would expect from a Hilton. But there are several problems that should be considering that will be detailed below. First of all, it does not make any sense for the property to charge to park your car within the property itself, especially in Florida where all real estate has huge parking lots. For foreigners like me, it is extremely difficult to access and register to the parking system and complete the payment, which is somehow confusing. Besides that, a hotel of this level should have at least a couple water bottles in the room, but there was only water available at the lobby on small plastic cups. The hotel crew is also not helpful or supportive with problems faced during the stay. We forgot a plastic bag in the room and even though I made several calls, i could not really get any support from the hotel besides instructing me to file a complain on a third party website and that was it. I never even got an answer about my lost stuff. I would not stay there again.

Location wasn’t to too far from the places I visited. Loved that anytime I needed something the staff was accessible and helpful. Great stay!

Location

Close to the airport and the Raymond James Stadium. Room was fine and staff hospitable.

Shopping mall and bars close by Modern well maintained room

Other than that, the staff was great and the environment was nice.

N/A

Exceptional

The location and the staff 1. We could not log onto the WiFi because our names had been entered wrongly 2. We could not contact reception to report the WiFi problem because the phone in the room didn’t work so I had to call off my cell 3. There was a hole in the bathroom door which had, had some sort of attempted repair which had then been painted over by it looks like a four year old. 4. There was no plug in the bathroom sink. 5. The flush on the toilet was hanging off 6. The bath tap was loose and coming away from the wall

Very good

Exceptional

The room with the balcony and the main areas were great. The location was perfect. The restaurant needs a MAJOR overhaul. ALL the seats were worn out and the laminate table tops were worn. The fabric under the plastic on the seats were showing and the buffet area needed cleaning and painting. The restaurant was warm. The buffet was DEFINITELY not worth the $25 each for powdered eggs. No taste even with salt, pepper and hot sauce.

Nothing Unfortunately, because I paid through a third party, I was not able to be compensated for my stay. However, I spoke with Honors Corporate and they will provide me with points because my stay there was horrible.

Exceptional

I had a wonderful stay at this hotel. The location was excellent, making it easy to get around and explore the area. The shuttle service was convenient, reliable, and a great added benefit. Most importantly, the staff provided exceptional service—everyone was friendly, professional, and always willing to help. Their hospitality made my stay even more enjoyable. I would definitely stay here again and highly recommend this hotel.

Long in the tooth. Bathroom toilet jury rigged to work

Loved having a shuttle service since we did not have a car on our trip. They were even willing to drop us at the mall while we waited for our room to be ready. Great customer service!

.

Beautiful room and hotel enjoyed my stay

There was no mention or warning of paid parking ($25/day) at booking which offset my savings.

Needs update. broken mirror. front staff very kind and helpful was the only plus.

Well maintained. Little inconveniences like no eating utensils in the pantry store. Our toilet backed up. Limited menu for dining in the bar area. No towels for the pool.

Well maintained. Little inconveniences like no eating utensils in the pantry store. Our toilet backed up. Limited menu for dining in the bar area. No towels for the pool.

Did not like to pay for parking and that was not the room that I paid for

Extra fee for parking

Someone entered my room on Sunday morning 5/24/2026. When they were not supposed to. They didn’t apologize or say anything. We told to staff and we were dismissed

Location Paying for parking my sheets were stained I Asked for queen size bed and received full size

Location Paying for parking my sheets were stained I Asked for queen size bed and received full size

The use of the hotel shuttle for shopping and restaurants was a very nice surprise.

Still waiting to hear from propertyon missing jewelry in room

I arrived very late cause were several accident on the road, I walked in and the front desk guy, he was acting weird and care less , example : asked me for ID and debit card, I told him , I have a services pet , he never said nothing , when he finished wherever was doing in his computer, he never told me my room number , or welcome , he just pointed to the elevators I guess and I asked him , and how is supposed to open the room , he make the key and give us one ,( my son and I) and again saying nothing, hopefully a Manager read it and check in to his employees, HORRIBLE. Jose

Please please instruct the housekeeping to DEEP CLEAN THE UNITS! HAIR ALL OVER THE BATHROOM. WALLS IN BATHROOM FILTHY! LINEN LOOKED DINGY.

Kevin and Radika are awesome.Excellent services and super friendly. Thank you so much for your kindness.

There wasn’t easy access to fill my water bottle. We were on the 9th floor and didn’t see any water filling opportunities except downstairs in the lobby.

Excelente 👌

Very nice and affordable worth the money

Superb

There was no conditioner when I had my shower. The bottle was empty room 812

There was no conditioner when I had my shower. The bottle was empty room 812

Friendly and helpful staff. Room was clean and quiet.

Everything was clean ..staff was very friendly... Definitely would go back !

The properties absolutely beautiful and the location is great NA

The properties absolutely beautiful and the location is great NA

Great experience

Nice place to stay

Exceptional

It was a very nice hotel to stay at, especially for a night or two if you’re looking to have a quick getaway the only thing that I would complain about is paying to park, but other than that, it’s a nice hotel and the staff for great as well as the room in which you stay in

Todo excelente

No breakfast

Room had chipped walls, hole in the wall, ac covering in the bathroom was missing pieces. Front desk was unpleasant. Seemed annoyed at all times

the staff was very helpful and friendly. the room was clean!! i loved it!

We had daily same breakfast so probably they need to make more verities ...

Good service

No complimentary breakfast, and you have pay for parking by the day which is an inconvenience because they dont tell you that until you have checked in..... Never coming back

Pay for parking, pay for internet, pay for breakfast. Room was dirty, no one made the beds the entire stay or changed out the towels, pool was nasty, covered area was falling apart, almost face planted on the steps because they were broken. No towels for pool, no water in lobby, always empty. The lobby was the only thing that was nice (minus the water) as an honors member and former employee, I am shocked at the last couple of days I’ve had at Hilton’s at how bad they have been. Kind of embarrassed.

We came for an event the staff was amazing

It’s amazing especially the staff there!!

The location was very convenient, close to the airport and restaurants and shops. The room was very old and worn out. A few things were broken. The staff wasn't very friendly and didn't give us many information, even when asked. The carpet floor of the hotel wasn't very clean. The parking is very expensive, more than 25$ per night but you don't have an alternative to park. Parking should be included in the cost of the hotel.

The room was very old and worn out. A few things were broken. The staff wasn't very friendly and didn't give us many information, even when asked. The carpet floor of the hotel wasn't very clean. The parking is very expensive, more than 25$ per night but you don't have an alternative to park. Parking should be included in the cost of the hotel.

It was good overall could do much as it was rainy with a power outage so check in was complicated because we didn’t have a room key so we couldn’t leave the room once checked in but I don’t blame them they tried to be accommodating

Room was clean. Hotel was close to the airport and plethora of places to grab a bite to eat. It served its purpose.

Property was nice but the room we stayed at had a terrible smell and the bathroom needed a lot of maintenance for broken faucets, backed-up sink drains, and shower head. Water would back up and the shower head would soak the whole bathroom. Parking added up to $30 a night, overpriced!

Breakfast was not included but an affordable price

Loud noise of the AC unit in the room.

The entire stay was phenomenal. The staff, complementary transportation was top notch.

I’ll be honest, I was a little worried about staying here after reading some of the bad reviews, but honestly this hotel was great. The room was super clean, the staff was friendly, and the pool area was really nice. I especially loved the gazebo area. For the price, this hotel is amazing and I would definitely stay here again.

Good

The hotel check in was quick and efficient and the staff were very friendly. The room was clean, large and quiet, even though the hotel was so close to the airport and full of a travelling teenage football team! Upon checkout I was able to use the pool area (small but efficient) and they held my luggage for me. The hotel exterior could do with an upgrade but for a convenient night near TPA this is an excellent choice

Good

Easy access to airport, very clean, shuttle took a little long for pickup, but otherwise an excellent place to stay when leaving/entering Tampa

Check in was delayed for hours, claiming no WiFi due to weather but it was neither raining or windy. There was no effort made to make up for issues except being provided with liquor but I don’t drink. Also the room was full of dust, disgustingly so much that it irritated my allergies. Another indication of the filth in the room was items left by previous guests including a used toothbrush.

Good

This is not a 4 star hotel...No AC in the halls. broken ac in the room, I was able to switch to second room with an AC unit making loud noises... barely slept.. not a pleasant experience for sure.

Left early

Worst check-in of my life. The weekend manager was completely incompetent

The hotel was perfect I will return. The location was great!!!

There was no power so I couldn’t check inside

shuttle to concert was appreciated.

I chose a deluxe room with 2 queen beds. The room was specious and nice. Long sleeve and long pants recommended when you sleep in the bed.

Absolutely loved this hotel, staff was amazing and always very sweet.

Staff was very attentive and accommodating. I requested extra blankets for my daughter and within minutes they were knocking at our door with them! I liked everything.

Staff was very attentive and accommodating. I requested extra blankets for my daughter and within minutes they were knocking at our door with them! I liked everything.

There was rust inside the toilet that made it appear like feces. Could easily be solved with the right abrasive cleaning solution.

Room 504 . Terrible septic smell. Unfriendly staff.

Close the airport. Five min from downtown and cruise port. Would stay again.

Unfortunately, the odor was so bad that I had to cut my evening short and stay in for the night. This is not the level of comfort or cleanliness I expect when staying at a Hilton property. I hope this issue is addressed promptly for future guests, especially in room 505.

Exceptional

Bad experience

Front desk and lobby staff were extremely polite and helpful. Housekeeping staff varied from extremely loud and rude to quite helpful and patient.

Clean room, excellent shuttle drivers( Mike) love my Hiltons

When we got there, we were told there were no non-pet friendly realms with a king size bag you would have to downgrade to two double beds, but they assured us that after everyone checks out with pets, they do extra cleaning and sanitizing.. This was not the case as my husband had allergic reaction reactions to the lingering pet dander and odors. Not a good experience.

Lampshade turned backwards because other side coffee or something threw on it.tiolet paper holder broken each time you reach fell on floor. No luggage holder available went to each floor looking for one told by staff they have 7 but none looked twice. Rated a 8.6 not even a. 5 very disappointed in Hilton. plus pay to park not good. the aircondition was terrible loud.

Good airport shittle

Exceptional

Too bad there's no in room wifi connection.

This is the first time I stayed in this hotel because of BTS and by far the best. We arrived at the hotel around 12 noon, even though the check-in was 3 pm, they accommodated us with no questions asked. They also have a BTS banner and photo booth to welcome guests attending the concert which was amazing and sweet. They provided a shuttle from the airport to the hotel and vice versa or you will just request and they will bring you anywhere you want to go. They also gave us a ride to the concert venue and picked us up after the concert as well. Lyss and Mike (shuttle drivers) were so nice and helpful. The place was clean and smells good. Provided a lot of pillows and the firmness and softness were right (which is very important to me). Not too soft that you feel you are drowning and sinking into the pillows. The shower was the best as well. And most especially the staff from the receptionist to the cleaning crew. Special mention to Diane, Steve, Pablo, Radeka, Kevin and Rosa. Keep up the good work.

Super clean and very warm welcoming

I WAS THERE FOR ONLY A FEW HOURS CHECKED IN AT 2:00PM AND LEFT AT 5 AM TO SHORT I WILL DEFINITELY BE BACK ( Steve is the MVP)

The room was very comfortable and clean. They provided extra towels when requested. Nice cold AC in the room, especially needed when it was almost 90°F in April. The pool needed major cleaning, but the hotel itself was very clean and neat. Every single staff member was cheerful, efficient and friendly. They were so welcoming. Especially appreciated the free shuttle to the BTS concert at Raymond James Stadium. Would definitely come back!

The staff were very friendly and helpful! I absolutely loved how they decorated and welcomed ARMYs fur the BTS concerts! The shuttle service was also very convenient.

We came in monday for the BTS concert and the staff were all so welcoming! Comfortable room with a wonderful breakfast. Had a great time and will be back 💜

I loved that the staff took the time welcome us as bts army headed

The breakfast menu was not the best for the cost. Very few options. Also my room was smelly. The AC can be lower. I was hot in the room

Breakfast was to order or a buffet and yes it was fresh and tasty

Yes

Requesting the airport shuttle was seamless, and they arrived promptly for pickup. The property was exceptionally clean and well maintained, creating a comfortable and welcoming environment. The staff were friendly, professional, and attentive, always willing and eager to answer any questions I had and ensure a pleasant stay.

tout a été bien durant notre séjour

Great breakfast. Lobby A-1 and staff are great. Rooms need to be looked at, old carpet ans old style. Pool area needs updates as well

TERRIBLE EXPERIENCE

Everything/everyone was amazing

Closer to airport, overall it looked nice The parking pricing was shady. While I understand people try to get around paying for parking at the airport, I find 30 for 8 hours of parking ridiculous.

The parking pricing was shady. While I understand people try to get around paying for parking at the airport, I find 30 for 8 hours of parking ridiculous.

Left before it started

Awesome experience

Ok

Breakfast was great, staff was helpful

Did not use any amenities since I only stayed 1 night Would definitely stay there again

The rooms were cleaned, staff was friendly, respectful, and helpful, the airport shuttle was very good and convenient, breakfast was good but it will be nice if it’s included in the stay.

Great hotel for one night airport stop

Very good

The location, quiet area, and the view. The paid parking, the horrible pillows, mildew and dust collection mainly in the restroom.

The location, quiet area, and the view. The paid parking, the horrible pillows, mildew and dust collection mainly in the restroom.

Location We tried 3 different rooms before finding one that we could deal with for the night after checking in at 11:30 PM. The first room smelled like sewage, the second room had no air conditioning working and the room was 76*. In the 3rd room, as we were getting in bed, I noticed a print on the sheets that had letters. After investigating, I found that the sheets were so thin that it was the mattress print!! No mattress pad!!!! The only difference between the “healthy rooms” and standard rooms is a walk in shower and an air cleaner!! The rooms are also located on the top floors. Our compensation for the chaos was a “healthy room “ and $40! Do better Hilton!!!

Location We tried 3 different rooms before finding one that we could deal with for the night after checking in at 11:30 PM. The first room smelled like sewage, the second room had no air conditioning working and the room was 76*. In the 3rd room, as we were getting in bed, I noticed a print on the sheets that had letters. After investigating, I found that the sheets were so thin that it was the mattress print!! No mattress pad!!!! The only difference between the “healthy rooms” and standard rooms is a walk in shower and an air cleaner!! The rooms are also located on the top floors. Our compensation for the chaos was a “healthy room “ and $40! Do better Hilton!!!

Fast and friendly and convenient

The airport shuttle was excellent. Staff was incredible. No kitchen in room to rate.

I would not stay there again.

I didn’t do breakfast

Clean and amazing Everything was close by

Exceptional

Clean and amazing Everything was close by

Not the nicest Hilton I’ve ever stayed in. Needed some upgrades…. Repairs were poorly done, specifically the shower ceiling repair!

Did not use.

I thought breakfast was included with the room. However the breakfast we purchased was good.

The Hampton inn was wonderful I would stay there the next time I visit Tampa

Airport shuttle made it easy on us from the plane.

Be aware! There is an additional $25+ for parking and a lack of a complimentary breakfast in a very expensive hotel. We travel often and Hilton Honors rewards has certain amenities that are afforded to its reward members. The hotel nickel and dimes you. The front desk stated that the hotel "sold" its parking lot to another company and now you have to pay an additional fee on top of the room rates through a separate app. They used to provide bottled water to the Hilton members, now it is $3. a bottle in the room and no longer given at the desk. The room was clean, and the bed was decent, but I could have gotten that at a less expensive hotel. I think I will look for other accommodations next time.

Room was spacious & clean.

The first room smelled of sewer so they swapped it for us… the advertising of a restaurant breakfast lunch dinner was misleading and the convenient store was out of sunscreen in Florida! Basically all the reasons I paid more to stay there were the things that didn’t work out! It sucked and we will never stay there again

Excellent location for our paintball tournament.

Great shuttle service

Pool was nice, chaise lounge chair pads were disgustingly dirty, but probably old. Staff were amazing! Airport shuttle was also top notch.

Room was a mess, ac unit was vibration entire room and can not shut off , maintenance came and reset but no good, hotel declined to switch room stated they were sold out. I will dispute the charges. At the end for shuttle to the airport was not available at the last moment stated it was broke. This hotel is most pathetic globally as I am Hiltonhonor member and never had any Hilton property such a out of order.

I’m 86 years old and the suite was not at all senior friendly. No grab bars in the tub and the toilet bowl was too low

Paying for parking and breakfast no included is no convenient! Free shuttle was great choice to have!

All very good. Been there before too!!

The customer service was excelent but I had been bitten during the night with a bug or spider.

We got in to late so shuttle wasn’t running. Had breakfast in the morning and it was delicious

Staff was wonderful, the room was cleaned every night

Clean room and friendly service.

This property was excellent the staff was friendly. The on site restaurant food was good.

The bedding is bad and doesn't breath. We couldn't sleep and you're just sweating all night even with AC turned down.

Everything was clean. Staff were amazing!

The breakfast is amazing and it is a very clean and nice design hotel

Yes

Airport shuttle service was excellent and very convenient for our stay!!

Staff was very friendly and helpful

To start with the positives, the location for our purposes was ideal. It’s close to the mall and near Raymond James Stadium, which made getting around very convenient. Unfortunately the room had several issues. The AC barely worked and the room stayed hot most of the stay, especially before sundown. The bigger problem though was the sewer smell. Both the hallway and the room had a very strong sewer odor that made it hard to stay inside. We actually went to the mall and bought concentrated room spray from Bath & Body Works just to make the room bearable. Parking is also a nightmare. The spaces are extremely tight and if you leave in the evening, forget trying to find a spot after about 8 pm. There was also no coffee maker in the room, which was surprising for a Hilton property. The bed and bedding were comfortable, but even service was disappointing. We asked housekeeping for an extra towel for an early morning shower and were told they could not assist.

Shower didn’t have hot water - could tell it was worked on before. Bathroom wallpaper needs updating.

Amazing Hotel!

Excellent location excellent service shuttle bus

Not very friendly

Not very friendly

Room was spotless- very good air conditioner. Shuttle from airport was prompt and efficient. Breakfast was very good with a delightful server. Reception was amazing. I have rarely seen so many agents and so efficient. The only problem was the cable TV. Very poor selection of channels and somewhat erratic. Location is great for a visit to the amazing mall and an Outback Steak House is just across the street.

Room was spotless- very good air conditioner. Shuttle from airport was prompt and efficient. Breakfast was very good with a delightful server. Reception was amazing. I have rarely seen so many agents and so efficient. The only problem was the cable TV. Very poor selection of channels and somewhat erratic. Location is great for a visit to the amazing mall and an Outback Steak House is just across the street.

Nice room friendly staff

Nice room friendly staff

Super friendly staff

Clean good location

I love Hilton

For the price. It was not worth it. The ceiling had damage. The bathroom had orange colored condensation on the top near the ceiling dripping off after shower. The trash can had trash when we got there and there were still soap suds in the bath tub. Made me wonder if the bedding was changed. It was in the ghetto. I didn't feel safe. For the price that I paid it was not worth it. Highly disappointed.

Absolutely amazing

The location was super close to the airport, the had luggage storage and a shuttle to and from the airport. The food was good. There was plenty to do in the area everything was in a 10- 20min walk.

Room was large. Bed was comfortable. Hotel is well appointed. Don’t charge me $350+ for an airport hotel and make me pay for parking. That’s absurd. Make your parking money off people not staying at the hotel. Parking wasn’t that expensive. It’s just the principal. It’s just unnecessary and disingenuous.

Loud continuous beeping outside hotel that starts very early in the morning.

Clean

Great location and very convenient to shopping, restaurants and airport. The hotel itself was an older airport hotel in need of a facelift. Experienced loud noises during certain periods of the day/night that sounded similar to a large motor starting and increasing to speed. Overall experience was ok.

The check in was ok but they tried to tell me I had to pay two days of parking for a 24 hour stay. I also walked into the lobby around 9:00 pm to ask a question to either one of the attendants at the desk and while I was waiting for one of them to say something, I was pretty much given the death stare by both, like that I was inconveniencing them by even being there. This was a vacation trip for me and I felt very unwelcome.

Things were pretty beat up, out-dated and dirty. Not only that but they regulated our heat from the desk while we were still checked in for our stay! And charged 25 per person for a breakfast that 95% of hotels offer complimentary. Happy to provide pics amd explain in further detail

Staff was not hospitable. Room had this weird stale smell to it. Also asked for a room with a walk in shower and could not be accommodated.

Nice hotel, close to the airport. Fast n easy check in

Very clean, friendly staff

Clean and nice staffs

Great staff, very clean hotel, walkable and great food.

Friendly staff and very clean

.

The staff were very nice and helpful. Shuttle to and from airport was very handy for not renting a vehicle. Downside... The shower had peeling paint falling from the ceiling. Breakfast buffet was pricey, and during the cold spell in Florida it was very chilly in the building. I would stay here again.

Needs updating (Nicks in walls, trim)

Perfect for the night!

The room was spotless, and both the front desk and housekeeping staff were courteous, professional, and highly accommodating. The food was very good, and both check-in and check-out were timely and seamless. Shopping at the on-site store was quick and convenient. While there were a few minor items in Room 116 that could benefit from adjustment, the overall stay was very satisfactory. Rating: 4 out of 5.

Great!!!!!!!!!

Nice!

Just over night, loved the Gym, I had it all to myself on Sunday morning.

The pool area is huge with a cabana and pool lounge. They have airport shuttle. This is a great place to stay.

Shuttle was on time

Tv in the whole hotel is out for days. Room service super expensive and get served in styrofoam boxes Will never stay here again

Staff was great, room & hotel nice. Peace & quiet. Location is great with access to many restaurants, nearby mall and stores.

They cancelled our reservation before we arrived! Even we told them in advance that we wouldnt arrive until after midnight. I want my refund.

The room was fabulous! Steve was awesome at the front desk. Kevin was an amazing waiter at breakfast each morning! Van driver to the airport was super sweet!

Breakfast was fair , the staff at the restaurant was super nice . The cleaning in the rooms was not good at all , they will make the bed and change the towels, but no dusting or wiping the dust off the furniture. I had some drinks in the room, and the glasses were never removed from the room up until the day a left.

Breakfast was nice

Convenient Expensive

I was placed in what seemed to be the party end of the hotel with loud neighbors in the connecting room that got violent with each other upon my departure. I had an early flight and didn’t sleep well as a result of the noise.

Very clean and comfortable, friendly and cheerful staff

My stay was soured by a terrible experience and over an hour wait for the airport shuttle

Great staff very clean

Needs some updating /. I am a member ask for my water at desk as always they offer to members. Said I was not platinum and then said waters are in your room. Which they were not. Never ever have I experienced that being a member. Disappointed

Great service and amenities. Walkable to the international plaza (20 minutes) and their shuttle will take you anywhere in a 3 mile radius.

Excellent stay. Beautiful property Freindly staff..loved our room.

Such a dirty hotel. It was disgusting. I booked 2 nights and I couldn’t even stay the second night. Disappointing for a Hilton. There are better ones outside the country and that’s crazy to say. Currently trying to even get my money back. Wish me luck.

room ok I liked the flexibility in check in and check out time

It was a cooler time of year and the lounge was freezing; limited food on menu and high prices; loved the balcony view

Sink was clogged. Room was very dated.

Refrigerator in room did not work. A soda in lobby was $5

Great

Stay was nice

Loaction

Although very clean, rooms are showing their age. Bathroom doors rotted out, bathroom ceiling boards warped and twisted, doors and drawers on room furniture loose and no longer open or close well.

Check in staff was very friendly!! Room was clean.

Put on hold for an extended period of time when trying to call for a shuttle. Had to end up getting a taxi because it was past the closing time for the shuttle because of holding for so long. Took a taxi and got to the hotel only to find no one t the front desk and waiting for over 20 min for a desk attendant to show up after they were called by another staff person multiple times.. Finally got checked into the room around 1230am. Morning breakfast there was a lot of the food out and so it was limited on what you could get. The hotel it’s self was clean and nice and that’s why I gave it three starts

The room was clean but had a very strong, musty smell. The toilet mechanism in the tank doesn’t work and needs to be replaced.

Clean room and great breakfast

We didn't eat breakfast

Comfortable bedrooms

Great service. Had some maintenance issues when we were there but they were very fast to get them fixed!

The water in the tub could not be turned off all the way. Housekeeping left the drain plug in so there was water in the tub when we checked in. AC is very loud.

Didnt have breakfastc

Great

Very clean room. The included breakfast was great and the staff at the front desk and restaurant were extremely friendly and accommodating.

Loud hotel. Long wait to check in.

Clean room

Room was clean. Loved the shower pressure, just wish there would have been a bath tub. Excellent shuttle service for nearby locations. Rob was great.

Check in was efficient. My reserved was not serviced. I was placed in a handicap room. I was allowed to move the next day.

Very comfortable

The check in process was very quick. The rooms were very clean. The staff were very nice and when we needed something from housekeeping they did not take long either. A good experience!

The hotel was fine. The lobby was a bit unusual but okay. The restaurant was the only disappointment. It appeared to just be a bar with a few tables - it opened right out to the lobby with zero atmosphere. We chose to walk to a restaurant nearby. The breakfast was included and excellent.

The airport shuttle was convenient and quick. I appreciated the front desk staff who made check-in easy and also provided tips for restaurants and activities.

Was a good experience I would stay there again

DID NOT USE

Definitely disappointing.

Had early check-in available for an extra fee

Waited over an hour for towel/drying towel. Unrealistic

Staff was very friendly, clean room

Great service. Thanks to Pablo at the front desk when checking in. His service was exceptional

I didn't know about the breakfast

Clean rooms good stay

Clean room and hotel

Very nice!

Na

Great staff and close proximity to many restaurants, attractions, and Raymond James Stadium.

didn't have breakfast so can't rate that asked for wake up call at 4:30 a.m. didn't receive it and television service was out. Front desk was hard to get a hold of.

Nice, comfortable and clean room

Very clean . Super nice staff .

The refrigerator in our room did not work.We requested assistance three separate times and nobody came. There is no free breakfast at this hotel. And I found trash sitting on top of the couch, which led me to believe their cleanliness, is not top priority.

Not the most accommodating

Room was excellent.

Sink was slightly slow to drain so I let them know

old.

Need more free water

It's a nice hotel in a good safe area but the elevator was broken the entire time i was a guest (3 days) and we often had to take service elevator. I like the free coffee that is available all day but there is no free breakfast and parking is also not free.

The man at the front desk let me check in at 11:00 AM . I think check in time was 3:00. We went to the Bucs game and it started at 1:00. They had a Van that took us close to the stadium. It’s a great place to stay for a game at Ramond James

Great stay great location

Not bad

Restroom are horrible the ceiling paint are peeling a part and the paint get into my head

Was very good

Hotel restaurant appeared to be closed when I looked for an early dinner Staff was friendly and efficient.

There was debris… bottle caps, dental floss, candy wrappers lining the hall. It honestly looked like it had been days since the hall had been vacuumed. The lobby smelled like weed. I would expect MUCH more from a Hilton.

Very nice staff

I didnt like the fact that a check in they didnt mention that I was paying for parking. They just told me to scan the QR code and enter my vehicle info and name. Upon check out they informed of my parking fees. I thought that was a terrible way to do business. As a Hilton member why am I even paying for parking for its costing me to stay in the room.

At the 11th floor I was, above me very noisy, smoking weed. Couldn't sleep at 1.00 am.......Not sure I'll be back there.

They charge extra for a balcony and there are no chairs on the balcony and it looks out upon a major construction area. The view is just a mess.

Staff on Reception were really helpful & friendly on the night of check in. Room was

Very comfortable room. Nice and modern and clean. Check in was easy.

good

Room was extremely clean, loved the very large tv. Check in staff was very accommodating

..they came right away with new bedding and towels Put it all together for me. Every one was amazing. Had a wonderful stsy!

They only need to fix the new air-conditioning units that are very noisy at night. Other than that it’s a wonderful place.

Very nice staff and rooms

Great, only thing was only 1 out 3 elevators operational

Yes the room was clean staff wasvery nice. But only 1 elevator was working so wait time was very long waited 20 min 1 time. But nice hotel.

Yes I

Good

DON'T STAY HERE! Wish I could give zero stars. I knew it wouldn't be a good stay upon arrival. The front desk staff was not welcoming and seemed frustrated. There was dust and mildew in the shower. When turning on the air conditioner, it smelled like sewage and gas, which gave me a headache. There was also a giant spider crawling on the ceiling. When I called the front desk regarding the spider and the air, the response was that I could arrange for someone to take care of it the next day. I was only staying for one night thank goodness because that was no help to me. I was not able to sleep at all.

The room was clean and the staff was very gracious. Parking was good as well.

Great place

We showed up to the hotel and there was a notice that all water would be shut off. We needed to get a new hotel and the manager was very rude when we tried to deal with him regarding proof of us not staying there so that we could get a refund. VERY poor customer service skills.

The room smell like sewer when you turn the air conditioner on

They were very polite

The room was clean and a very professional and friendly staff.

Only downside no chairs on patio.

Clean room

Great place

Friendly staff greeted us as we walked in. Room was clean and quiet.

We had a great time!

Yes

Clean and great location

Quick & easy check in. Clean room airport shuttle on time. Great staff

The room was not good and when you call the staff nothing was done

Room was very clean, bed and pillows very comfortable. Easy walk to lunch in the area and appreciate the shuttle to the airport.

Poor condition, uncomfortable bed, very noisy air conditioner.

Very clean

Room

The location is great — there are restaurants nearby, a nail salon, and even a mall right across the street, which makes it perfect for a weekend trip. The staff was friendly, and breakfast was available for an additional charge. I also enjoyed having dinner at the hotel after a long day out. The atmosphere was nice, and my room was on a higher floor, which made it pretty quiet for most of my stay. The only exception was Halloween night, which was a bit louder than I’d have liked, and a guest across the hall was smoking, which made that night less enjoyable. I booked a room with a balcony — it was nice to have, but I wish it had chairs so I could actually sit outside and enjoy it. Without that, the balcony didn’t really add much value. Overall, it’s a clean, convenient, and comfortable hotel in a great location with excellent shuttle service. I’d definitely recommend it for a weekend stay.

Great quality

everything was great !

Clean room. Shuttle to airport convenient

Spotless comfy room, very friendly staff, good airport access and free shuttle

Unfortunately the power went out before we arrived, earlier in the day. And our room, on the 11th floor, did not really cool down much all that night. Room itself was nice, good bed. Slim choices for breakfast options. No courtesy coffee unless you asked an employee.

the air conditioning in my room did not work for 2 days I was there and I couldn't sleep

Excellent

I used to rely on their recommendations with confidence, but lately the service and hotel quality have been disappointing. Disappointing experiences like this make it hard to believe in Expedia again. Don’t book with Expedia — it’s no longer reliable. It used to be a trusted platform, but now the service and recommendations have lost quality and credibility.

Great facility

There could have been a little more attention to the cleanliness of the room e.g., we noticed where the coffee maker was stored had an accumulation of dust as well as the shelf that stored the drinking glasses and ice bucket. Our AC unit was extremely noisy which interrupted our sleep the first night. The facilities engineer was able to rectify that issue for us. As far as the staff, overall they were pleasant however we were getting conflicting information as to how to go about requesting the shuttle service requiring us to have to use ride share in order to get to a location that otherwise the shuttle could have taken us.

Everything service

Hilton used to be a nice place to stay, but the king deluxe room with a balcony that I was so excited to stay in had visibility dirty carpets, walls, glass in bathroom, peeling wall paper throughout the bathroom and room, warped floor boards in the bathroom, and was just overall in poor shape. The price was still around $200/night, but it was comparable to a Days Inn or Motel 6. Not good. The sliding glass to the balcony needs maintenanced and greased; I had to pull and jerk to get it opened just enough to step outside, and couldn't get it opened more than about 12 inches. The bed felt thin and old... It was a bad experience for the brand. I think this hotel is in desperate need for a renovation. I do not recommend it. The next night I went to a Marriott property, which made me sad, because I used to prefer Hilton properties.

Great room

Very good

Diana and Carla at the front desk were very nice and helpful. Excellent customer service

Everything was settle for our visit except the sheets weren’t clean and the windows were clean also. The staff was nice and the area was beautiful.

Hate that you have to pay for parking. Ridiculous but everything else good

Grest

There was complimentary airport pickup. Hotel room was very clean and tidy. The decor and ambiance was amazing. Staffing was so very kind. Loved my experience.

Shuttle was perfect!!

Clean place to stay

Good place to stay.near the airport.

Hotel was clean and had nice amenities.

Nice room and location didn’t like that you are being charged to stay there then charged 25$ to park you car every day that you are there smh. Close to football stadium which was why I stayed there. There was no microwave in the room and the refrigerator only got slightly cold

Yes

Best sleep I've had in months!!

In addition, the AC was sooo loud that when it went off in the middle of the night, it woke me up.

Bar and restaurant in lobby was very good

Good

The only issue was a really loud noise from pipes periodically

Great place to stay for an event at the stadium.

Clean room. Excellent staff. Air shuttle and air conditioning is good. But my room had a running toilet and the shower has a leak.

Great overall.

Excellent service

What made things worse was the next morning, the WiFi was still out, but when I went down to the front desk to ask if they were going to fix the WiFi, they said they had no reports of the WiFi being out, and another woman at the front desk (some rude Latin woman with glasses) told me that I should be happy that the WiFi was free, which it is not, because the Hilton website notes that it is a $9.95 charge for a faster version of the internet. The only reason I am not giving it 1 or 2 stars is that they guy who checked me in was able to get me into the room early (my flight arrived very early) and they seemed to have removed the internet charge on my bill. Honestly, those two women I talked to were the rudest people I have ever encountered at a hotel in recent memory.

Room was sparkling clean; hotel staff was excellent. They even allowed early check-in.

AC was great and kept the room cool. Pillows were on point. So hard to find a hotel with good pillows. Had a clean bathroom with bath tub. Was a little disappointed with the charcuterie board at the bar as the meats were subpar and cheese selection was meh with blue cheese crumbles. I would have been happier with boring cheddar cheese. They did have my current favorite Savi B on the menu though. Overall more pros than cons. I travel to Tampa a lot for work and it’s very close to the locations I have to visit. Will likely make this my go to hotel from now on.

The room was clean. Everything was as expected. Had a lower floor room and struggled with room temp and inconsistent hot water.

I am highly upset. You still have my money on hold for $117.20 since sept 20th and it’s currently oct 11th 2024. when I called 8004972175 the rep told me I have to provide proof in which I submitted and that I wasn’t allowed to talk to her manager. She also told me I need to call my bank to have them release the hold and I told her that my bank clearly stated I needed to call you guys because you are the ones that applied the hold and there is nothing they can do about it. I want this situation resolved and my 100 credited back to my account. This is insane that it’s alomst a month and you still have the hold on my account

This was the perfect pair for me. The hotel is fabulous with excellent customer service. No complaints.

Good room

Parking was free, staff were great

Staff Excellent, every helpful & kind. Meal and service was very favorful & Excellent wait staff. I did not use the Gym Shuttle service person was Excellent ! Thank you All

Quiet, comfortable, nice gym

Excellent!

Yvette was amazing at checkin! So friendly and accommodating! Made me feel welcome from the start!

Great stay

Our TV was not working, we reported to the front desk. The worker from maintenance, Mr. Earl responded right away and fixed the issue.

Staff are very friendly and helpful. They have a shuttle to and from the airport and within 3 miles from the hotel for dining and shopping.

My room was tidy and clean. Mike, the transportation guy, was fantastic.

Room was better than expected. Great view from the 12th floor balcony room

Everything was great...

Clean room that was recently updated. Staff was helpful with check in.

Pictures of rooms didn't match what the room actually looked like.

No complaints at all very satisfied with the service

I would have rated it a little higher if the pool area was kept a little nicer. No towels, needs new loungers, etc so couldn't write it five star. staff was excellent except for restaurant stuff which forgot items was not in the area when I needed things. I would definitely stay there again.

Stephen and Paul resolved our stay. We did not get the room we booked the first night we had a double bed with no balcony. The next day we did end up with a balcony but still had a double bed. The sheets were dirty in the bed. But the staff was nice. Get there early for breakfast.

My room was giving away, king suite with balcony and was put in a very small room and charge me for the price of the king suite and the price of the small room, so i was charged double and not accommodating for the inconvenience.

Shops nearby

Airport shuttle was not very timely. Supposed to be half hour it didn’t show so I took Lyft.

Very clean safe property in close proximity to several restaurants and bars

D

Breakfast was grest

Good location. Clean room. Friendly staff

One of my favorite places to stay.

Clean

The room was clean. There was a loud vibration in the ceiling vent. The supply of soap in the shower was empty. The bed was amazing and I enjoyed the hospitality of the breakfast staff

Very nice hotel

Welcoming staff and great location

Great location for the games. Walking distance to restaurants! I do wish the bar opened before 4pm.

There was nothing notable about this hotel. While the blackout curtain was fine, the other curtains had rips in them. There appeared to be a smoke detector that beeped all night. I guess in the midst of our searching, we missed the fact that we had to pay for parking and there was no breakfast included. We will not stay here again.

Good value for a quality room. Location is convenient for the airport and if you’re going to the football or baseball stadium (Steinbrenner Field, not Tropicana), but not much else.

Beautiful hotel and very conveniently located.

Overall we enjoyed our stay. It's a great location, comfortable room & bed, nice pool area, but it wasn't quite what I've come to expect from a Hilton. Our bathroom, the bottom of the door was rotten and breaking off, the bottom couple inces of the metal door jam had just rusted away, the shower flange around the shower head and the knob wasn't attached to the wall. I thought maybe it was just our room, but I noticed the room across the hall from us, the bottom of the door was rotten to where you could see into the room! The pool area is nice and big, but there are only 10 old lounge chairs that need new cushions. I usually love staying at Hiltons, but next time I may try one of the newer hotels nearby.

Excellent

One of the cleanest hotels I've stayed in, also the coffee was AMAZING!

Cleanness and friendly staff

Wish I stayed longer. I loved the hotel and being able to check-in/check-out from my phone.

Great property

The restaurant / bar had really good pizza and friendly service.

It was a hotel close by everything

Lobby area is deceiving. This area is shiny and well kept. If you’re planning to stay here, it would behove one to tour the rooms or request photos. Photos were taken, but don’t see how to download.

Great staff, cleanliness of room and convenience

The staff was friendly and the place was very clean. The amazing shower was a 9 out of 10. My issues were the a/c was extremely loud in the room and my curtain would not close all the way. My real complaint is I paid extra for a top floor balcony room I want my balcony door to open please. When I informed them they just said "yea some work some don't" and left it at that. A little irritating but go and make your own opinion.

Room was only cleaned once, staff wasn’t too friendly.

This process was beyond frustrating. This was the only reason I selected this property, for the shuttle. The next morning, I had an early flight which was outside of the shuttle hours. I booked a uber to the airport. When I checked in I asked what time the shuttle comes in the morning and confirmed it was outside of the hours I needed to be at the airport. While waiting for my uber, the shuttle driver escorted a family to the airport. Don’t book them!

This was a clean, convenient property to the airport and sports venues. Staff were kind and helpful. Appreciated the airport shuttle. Would stay here again.

Balcony was a plus. Room was clean and spacious.

Great hotel

We chose this hotel due to the high number of 10/10 ratings. All we could think was that these ratings were rigged because there is not one aspect of this hotel to deserve a 10. The only exception was a kind staff. The hotel is old and dirty with stained well worn carpet. The exterior is not welcoming. The hallway was filled with pizza boxes/litter. Our room did not get vacuumed and smelled musty. The lobby area was dirty. The elevator was extremely slow. As our uber approached the hotel, I was immediately disappointed as all the surrounding hotels looked newer and better kept. The hotel is in desperate need of an update. I would not recommend this hotel to anyone.

Air conditioning when entering the room.

Excellent

Absolutely great place to stay! I only heard sirens once and then nothing the rest of my stay.

Loved the business center! Best Ive ever seen!

It’s was ok

Haven’t been here since 2011. Needs renovations has the old feel to it. Food very expensive. Disappointed.

The airport shuttle system took too long. We waited 30 mins for a shuttle and the hotel is only 11 mins away. It was a Sunday morning so no rush hour traffic was a factor.

noisy

Staff in Restaurant was the best, the room was really confortable, air conditioner was really good.

Three stars because of the daily parking fee of $25.

Awesome

Great location by the Airport with excellent service and food.

Nice hotel but I felt nickel and dimed for parking and anything else, like bottles of water. There is nothing else around yet they charge $25 a night for parking? Just because venues in the city do it doesn't mean your should do it too for no reason. There is nothing around you that would justify this.

I booked this hotel for a weekend getaway with my wife for our anniversary. Over all is nice other than the balcony door was broken. I notified the check in clerk and was told maintenance would be up to look at it and they never showed. Also upon arrival looked up at the air filter for the a/c and saw it was filthy. It is a nice hotel, but I expected better from a Hilton.

Good

Good

Property was clean staff polite and available restaurant great.

Pay to.park $27??? Angering

A very nice and clean interior design with lots around the area

Love it very clean and comfortable

Everything was amazing and the shuttle drive Briana is the best!

Far from the claims of a 4 star hotel, 3 at best.  $25 for the breakfast buffet of powdered eggs that is probably free at the Fairfield next door. Do yourself a favor and find the closest First Watch for breakfast. $25/day to park and now have to dispute a parking ticket.  I have all of the receipts for parking, but the fact that I have to spend time disputing parking a week after my stay is a frustrating inconvenience.

Overall good experience

Great place to stay near the airport!

Fantastic bar tender and solid food had a smash burger and it was delightful.

They charged my card $400 for incidentals. Typically it's $50. The hotel is in dire need of upgrading. Does not look anything like the photos shown. Very disappointed in this particular property.

That I was given toilet did not flush

Waitstaff at breakfast were super. Property was tired and badly needs updating.

Nicely designed and seemed more like a resort. Pleased

Great free coffee available in lobby! Espresso, latte, French vanilla, definitely an added bonus.

It was a really comfortable bed

Overall, it was a very pleasant stay. A couple of things to let you know about: 1. buying things in the store takes way longer than it should. Suggest maybe a self-check out. 2. Room 803 - toilet flush needs adjustment. 3. Bathroom exhaust fan did not work so mirrors foggy. 4. Room booked for 4 adults, only 2 towels in the bathroom. Later in the even, we had to wait longer than necessary at the front desk for extras.

Nice rooms

Great area, many shops and restaurants.

Spectacular property and rooms were stellar. Close to everything yet very quiet. Restaurants everywhere and Raymond James stadium is right around the corner. Staff was all world class. Parking fee is a little meh they should waive it for multiple night stays but other than that great time. Will definitely be back.

The check in and check out process was very easy and smooth. I have to make a special mention of the front desk Steve for being so helpful and accommodating our needs and requests. Would definitely stay again if I find myself back in Tampa.

No breakfast included. Or offering one. The parking lot design was horrible.

Great service and very clean. Great location- close to airport.

Great location just need more restaurants

I like the location of the property.

Very close to airport with great shopping and dining near by. Parking was $25 for 24 hrs. I did request an extra pillow that was not ever granted and the person I spoke to seemed frustrated and overwhelmed with my request.

Only stayed a short while but every thing was good and on point in the evening we stayed there.friendly staff and clean rooms. Would be 5 stars but wasn’t able to experience the hotel in daylight hours…

Close to Tampa Airport with fast shuttle service to the airport.

Close to the airport, very friendly receptionists and hotel staff.

Staff at check in (Juan and Steve) were both excellent, very friendly, knowledgeable and professional.

Decent hotel when staying by the airport. Airport shuttle begins at 5am so if you have early flight, you may need to get Uber/Lyft.

First hotel room the air conditioning was not working at all. I called the front desk receptionist he quickly changed me to a new hotel room. The new hotel room the air conditioner was working. However, the shower was stopped up. It was so late upon arrival I was exhausted and did not have time to then call the staff up again to have my room changed again. The shower backed all the way up to my ankles. It was disgusting the furniture and the establishment itself is outdated and needs to be updated. The only positive was the actual staff was very kind and friendly

Shout out to Steve he made our day from miserable to wonderful

Staff was very helpful. They held our luggage while we went exploring because our room wasn’t ready. I was on a walker and they gave me a room that accommodated my needs. We left our wallet in room at check out and the hotel driver was nice about returning to pick it up before heading to airport. The cold water in lobby was amazing. Staff very friendly.