Extended Stay America Suites Tampa Airport N Westshore Blvd

The area was close to airport. Last mon bookings got room great rate Arrived got our key. Didn't work for the room... had go back to desk and lady put is on completely different room. Found cockroach crawling on the floor Lots dust or seemed to be dead skin on floor underneath bed and on the bed frame

It’s was near the event I went There was no light, the front desk never attended us or call us

Staff Old and outdated

Everything was great Nothing

Superb

Very good

Very good

Lost power 2 times, front desk lady rude, from check in till she left at 430. Needs to learn patience. No power for 2 hrs, asking for backup plan, she again rude, I was there with my 7 yr old grandson. Then asking for coffee pot for my room, whewww, for 180$ night, it sucked. Front desk lady

Lost power 2 times, front desk lady rude, from check in till she left at 430. Needs to learn patience. No power for 2 hrs, asking for backup plan, she again rude, I was there with my 7 yr old grandson. Then asking for coffee pot for my room, whewww, for 180$ night, it sucked. Front desk lady

Location

Location

Nothing

Space, appliances in good working conditions. Pets welcomed. Nothing

Pleasant

There was no breakfast. Nothing was put out other than coffee/ tea/ some muffins.

Manager was rude

Close to my job Manager was rude

Nothing No staff waited at the check in counter for a half hour before we were greeted. Locked our one and only key in the room and waited another 25 minutes at the front desk before finding a house keeper to let us into our room.

Nothing No staff waited at the check in counter for a half hour before we were greeted. Locked our one and only key in the room and waited another 25 minutes at the front desk before finding a house keeper to let us into our room.

Exceptional

Proximity to Tampa airport

Bathroom needs updating badly.

Exceptional

Average stay

Bad

Everything about this place was great. It’s clean, friendly staff super accommodating. I highly recommend it.

Well, I likes it when I booked it thinking it had a vacancy. Oh and the lady at the desk. They, the hotel, took my money unfairly. I get there, deak receptionist asks for ID and I habd her my license, she hands it back and tells me that there are no vacancies. WHY WAS I CHARGED FOR A ROOM I DID NOT OCCUPY?????? Only to have contacted customer service to be told the hotel does not WANT to return the funds....

the room not clean,dark and if you need the towels you need to bring the old one and wait for almost a day to get them back. The man work in front desk his name is Quincy have a very bad attitude not very helpful at all.

the room not clean,dark and if you need the towels you need to bring the old one and wait for almost a day to get them back. The man work in front desk his name is Quincy have a very bad attitude not very helpful at all.

We waited 30 minutes to be checked in; the bathroom was dirty; the sink water was nasty.

Very good

We waited 30 minutes to be checked in; the bathroom was dirty; the sink water was nasty.

The location it was very close to where we needed to be and the staff was very pleasant and honest ?

The location it was very close to where we needed to be and the staff was very pleasant and honest

The staff is lazy, rude, disrespectful and unhelpful! The room is disgusting, dirty, nasty, smells, holes in the walls- floors-showers-sheets(what sheets were actually given to us cause we had to ask for them)! Homeless people in and out living in the hallways! The ONE chair in the room stained, nasty DISGUSTING!!!! A burn hole on the counter covered with a face cloth! Microwave BROKE! Shower YELLOW water brown, rug was moist and moldy! Had to wake someone up in order to get pillows because the room didn’t have any. The list can go on and the pictures to prove it all! The room was beyond over priced because of the BTS concert same wknd so I ended up paying over $600 for ONE NIGHT IN THIS DUMP OF A PLACE! Price gauging to the fullest advantage! Embarrassing beyond words for this company to even think it was ok to charge this fee! When we “checked out” couldn’t even speak with anyone like I requested I was approached by someone “checking out put the key on the desk” I stood there few mins to request to speak to someone but was informed there was no one there that wants to speak with me anyway! In the rudest tone ever that included an eye roll! Never would I recommend this to a dying animal or my worst enemy!

Parking was ok, staff was professional and friendly. Nothing in kitchen continental breakfast was cokd cerial and muffins. Property in need of updates.

Pros: the room was clean, the bed was comfy, and the best thing is that there were NO BUGS!! Cons: the phone didn't work when we tried to call the front desk since the lady was never there, they said they would send up bedding for the sofa bed but never did (had to chase down housekeeping just for sheets), one eye on the stove didn't work, the Chromecast didn't work on the TV. The worst part, though, was that the AC unit started beeping and switching can speeds at 2 am and kept beeping every few seconds throughout the day. They never fixed it, though we mentioned it twice. My husband ended up unplugging it. Had there not been a second unit in the room, it would have been hot in there. Rosa, there front manager, never wants to help anyone. She's never at the desk, even if she's in the office chatting. My husband leaned over the desk and rang the bell (height is his strength). She came out, shot him a look, then put the bell where no one could reach it. She then made promises of sending help with the AC and bedding for the sofa bed but never did anything. Oh. And I had to go back down after checking in to get the parking pass that she said I had to have then promptly forgot to provide. Yeah. Don't stay there.

The staff was very welcoming. The room was in need of a revamp. We found three live cockroaches. Never used the amenities so I wouldn’t know if they were good or not.

Close to airport. Only one plastic cup (it was a two bed room). No silverware or plates (it's an extended stay hotel). Water pressure is poor. Instant oatmeal for breakfast? Food desert.

Rosa

Nothing Smells like melting cheese and cleaning supplies. The pillows are hard as rocks. The room is either frozen or hot temperature doesn’t adjust. No wifi. Tv was turned away from the beds and we were not able to watch it. I booked the room with folded couch it was impossible to use , easier to sleep on the floor. We upgraded the room and were quoted extra 227$ on top of 550$ already paid. I would recommend this to all of my enemies ?‍♀️

overall it not what you think. It’s a ruff crown staying here and the building needs a total Reno Location

Area sketchy

The price. Aside from the bed being made, the room was dirty. Floor had long hairs on it. Couch had grease smears on it. Cigarette smoke and marajuana smoke wafted through the space. Disgusting.

Sticky and dirty floor, bathtub need a paint job and more…

I recently stayed at the Extended Stay America Suites Tampa - Airport - N. Westshore Blvd. (1805 N. Westshore Blvd., Tampa, FL) for [insert number of nights, e.g., several nights/a week], and it far exceeded every expectation I had for a comfortable, convenient extended stay. From the moment I arrived, I felt welcomed and truly at home. This property is a hidden gem right in the heart of the Westshore area, and I can’t recommend it highly enough! Location is Perfect Just minutes from Tampa International Airport (TIA), making arrivals and departures a breeze—no stressful long drives or early morning rushes. It’s also super convenient to major highways (easy access to I-275), shopping at International Plaza and Bay Street, Raymond James Stadium, downtown Tampa, and plenty of restaurants and attractions. Whether you’re here for business, a layover, or a longer visit, the location couldn’t be better. Free parking was a huge plus too! Newly Renovated Suites – Spacious and Modern The suites have been beautifully updated with new flooring, fresh modern paint colors, crisp and cozy bedding, and large 50” flat-screen TVs. My suite felt bright, airy, and incredibly spacious—plenty of room to spread out, work, relax, or even entertain. The fully equipped kitchen (full-size refrigerator, microwave, stovetop, and dishes/utensils) was a game-changer. I cooked several meals and saved so much on dining out.

The room was clean and the woman who checked us in was very helpful. That’s where the positives end. The hotel smells like stale smoke and the room smell was worse with something they tried to cover up the smell with. You can hear every noise from neighbors and outside. We opened the windows (no screens) and had to prop them up to keep them open and let air in. The room was a decent size for 2 people and had a full size fridge, microwave, and stovetop that we didn’t use. Breakfast was tea (one kind), coffee, and pre-packaged muffins and instant oatmeal—no juice or fruit, not that they advertised that, but it is nice to have. The pool had one old chair and if there were pool towels, we didn’t get any. Every time we went to the front desk (the phone in the room didn’t work to call them), nobody was out at the desk or the one employee was slowly helping other guests. Would not recommend and will never stay there again.

Great location, very clean, and helpful staff. The breakfast items were very limited though.

Roaches and pieces of roaches in linen. If I didn't already bring my own linen (towels, bedding, etc.) I would have left on the spot.

Changed the sheets, okay. Go to turn on the tv and it wouldn’t connect to anything. Woke up this morning with a giant rash on my arm, from heavens knows what. After a travel day from heck, this was the last thing I wanted to deal with. Their customer service didn’t offer any assistance or compensation. I understand that things happen, but to not make anything right.: come on now..

The hotel is dirty. I saw a cockroach, the floors inside the rooms and the hallways are filthy. It smelled BAD in the lobby. The pool was dirty and had a rusty large staple in it. The hallways smell of food and weed.

The hotel is in a shady 'adult entertainment' area. The pull out couch looked like a crime scene. The actual beds seemed to be in good condition. The hotel is okay for maybe one quick night airport or cruise transfer. Anything beyond that, plan on getting a different hotel.

The place can has a funny smell. We found a child's dirty sock in the room and jelly was smeared on the back of the tv.

Staff was very helpful. But property need work. Bed need change. Too hard

Minor nits like a noisy fridge, but maintenance fixed it same day.

It’s not that much option for breakfast. The Grab and go only muffin and coffee. That’s basically it . The hotel pretty clean the staff are nice, but some of these guesses are super loud but for most part, it is at a great location and I’m looking forward to staying there again.

Service was slow to check in lobby had people hanging around asking for sheets to dress their rooms I assume they were homeless and staying in available rooms . Counter personnel seemed overwhelmed and disorganized . They didn’t have any more key cards available he had to leave the desk for long periods to open rooms for guest waiting . Finally got to the room and it was not cleaned and still a mess hotel halls and elevator smelled strongly of marijuana . Ended up staying elsewhere.

Check in started at 3pm. And rooms weren’t ready until almost an hour later

Great hotel, very clean and comfortable. Would recommend.

Front desk was not helpful when ask about the laundry process everything was wait on manager. Key card door for laundry room was giving trouble. Breakfast was horrible coffee and cupcakes only and if you reach late its all gone. Outside the building was in good condition well kept same for pool area. pool had one chair to sit but water was clean. We stayed in other extended stay in different states already this was by far the worst.

Yes

Place was very peaceful and clean staff made us feel like family I have no dislikes

Location The room design was terrible

Good

It was very dirty. I was scared to seat anywhere. The couches looked disgusting

I booked a room with 2 queen beds ans was given a bed with 1 queen and a pull out couch that was disgusting enough that the kids opted to sleep on the floor. HOTEL NOT WORTH THE MONEY. I will never stay at an extended stay again. Booked one a few years ago, terrible experience. Wanted to give them another run. Equally terrible room. Put your money towards a room that will actually accommodate your family.

Bed covers were stained. There were dead roaches in the bathrooms. No utensils/cooking supplies in the kitchen. AC units were on their last legs. NO BREAKFAST any of the 3 nights we stayed there. There were random guys walking around the halls drunk out of their mind & one tried to enter my room. Property has very little grass but staff was friendly & helpful.

I would not stay here ever! I was delayed on a flight, messaged the property that I would be delayed. Got to the hotel around 130 am and my room was given away. The front desk clerk Jenneh offered no help and wouldn’t even attempt to help me. Turned her back on me and went into the office. I was traveling solo as a women so had to find another hotel in the city at 2 am driving alone in public transport. Hotels. Com would not help me either and offered ZERO HELP OR EVEN A REFUND! So I was left with 2 hotels and 2 Uber rides after traveling all evening and into the night. If I could give them both a -10 I would!!!!

AC was junk

Shower was very hot It was infested with roaches, there was a strong weed smell on the hallway, the room smelled like dog, other rooms where loud, it seemed like people are living there permanently and they are trashing the place.

the first room we were sent to was dirty. Sheets on the floor and trash on the table. There were no breakfast items including the coffee was empty (second morning) The kitchen was completely bare. Got a tub with dirty dishes from the front desk, only one fork. fire extinguisher was missing on the second floor.

First room not cleaned . Had to go get another room. Second room run down , shower and tub needed replaced falling apart ! Bed clean and ok ! Overall place needed some TLC .

Not friendly or clean. Needs updating

Room was mediocre at best. Can tell it was minimally cleaned. The bathroom had hairs in the tub. The appliances barely worked, they were very loud.

Good for a one nighter. Overall kinda run down and right behind a strip joint soooo.

Dirty, poorly maintained

Close to the airport Room size

Large rooms. very clean. only continental style breakfast

The bed sheets were dirty with someone else's hair and dirt. The air unit didn't cool at all there were two in the suite and only one of them worked. There were two desk chairs and they were disgusting and I had to put a towel down so my kids could sit on it. The pull out mattress had what looked like blood stains. Over all very dirty and the staff was like oh well. I also witnessed several other visitors complaining as well. 2/10 would NOT recommend. 👎

Location was close to the airport

The property was filthy. The toilet did not work and no one came to fix it, even though we called in and asked for assistance. There was also a very bad smell in the room when we walked in.

Second- The room was very clean just the fact the sofa bed was "disgusting" mattress was ripped the spring was in very very bad conditions stained all over this mattress this make me feel that this mattress is for more than 10 yrs. No custion or support in this mattress at all , my back the next day was source! Amenities like; bath soap and shampoo was very poor and tiny not for 4 people's. People's was running and taking louder on the hallway and areas. Last , the hallway and areas smelled like weed (marijuana). Very uncomfortable situation specially for minors around. Value of one night was not justified due the price of $257.00 for just one night!

Great location near both airport and cruise port, clean room, staff very accommodative, not a big breakfast person so what they offered was fine for me, it was pastry, granola bar, hot, tea, or go chocolate which I preferred

Good hotel near to Tampa Airport, near restaurant, plaza, good, expesive rates in springbreak , but is a good room, good bed

I booked the property 3 days in advance, got there before the 12:00pm and my room was sold to another person. I had 3 kids with me and I did not had a place to stay. The receptionist was as rude as a rude person can be. She said it was not her problem to call and request a refund. Said the hotel was sold out. One of my kids asked to use the bathroom, and she said it was close. The worst experience ever… don’t book this place.

Older property. Not well maintained. Not properly staffed.

Room was spacious Everything was good.

Everything was good but could have used some lounge chairs by the pool.

Room was clean. Staff was friendly and professional. Biggest disappointment was the facility advertised an included breakfast. All they offered was coffee and a muffin. The first batch of packaged muffins had mold on them. We ended up purchasing a breakfast elsewhere.

Places looks like a crackhead hotel

Parking lot unkept and felt unsafe. We stayed there due to proximity to airport. Would not recommend and would not return!

I did not do laundry .

Super humid inside that it is smelly. Mattresses slide so easily off the frame. Couch was overly ripped, when trying to open the sofa bed I could see how dirty it was so decided to not use it. At 9 AM got woken up by housekeeping to ask if we were ready to leave.. checkout is at 11 AM. Never booking here again.

Staff was friendly. But that’s about the only thing that went well. First of all the room I had was very outdated and not very clean. The exhaust fan in the shower room was falling out of the ceiling. The tub had a low spot in the middle of it where water collected and had created a stain. Then there were the bugs….thankfully I am ok with killing them but I had a total of 7 medium sized cockroaches in the room. Not to mention even more baby ones. I guess you do get what you pay for.

Bedbugs. That’s all I have to say about the room. Obvious evidence of bedbugs existing in the room. When brought up to corporate, they forwarded me to the front desk assistant manager who gave me nasty attitude regarding my choice to go to corporate as if I was intentionally trying to undermine her or get her in trouble. She wouldn’t even switch my room or give me a refund and told me “if you’re unhappy with your service you can check out early”. Their “breakfast” is a few granola bars and muffins that you can get from Amazon Bulk AND they were basically gone within an hour and not refilled. Staff was kind and quick to tend to my needs and even the site manager eventually called to make things right with the room, switching my family to a different room. This room was much cleaner than the other and had no evidence of bed bugs, however, half the appliances didn’t work and even the phone had no cord to even plug into the wall. WOULD NOT RECOMMEND! This place makes Extended Stay America look bad. I’ve gone to many in my time and none of them were ever this bad. Which is weird considering they are minutes away from the airport. Do better.

The room was very dated. Out of all outlets in the room, only one worked. The lining cover on mattress was not clean & bugs in shower. There were no plug ins for your cell phone cords either.

Registration desk staff was nice but usually had to wait as they had a sign saying they'd be back in a few.

Great people, excellent customer service and rooms in great shape.

Great people, excellent customer service and rooms in great shape.

Felt like homeless shelter. Rooms are neglected. Will not stay again.

Felt like homeless shelter. Rooms are neglected. Will not stay again.

The tv did not work and the previous guest left something yellow in the tub that i guess the housekeepers didnt check. Payed double for the room when i could have signed up and got for half the price so instead of 90 plus tax i paid 180 plus tax for 1 night and a dirty room.

The tv did not work and the previous guest left something yellow in the tub that i guess the housekeepers didnt check. Payed double for the room when i could have signed up and got for half the price so instead of 90 plus tax i paid 180 plus tax for 1 night and a dirty room.

Don't believe in this kitchen because only the microwave works, it doesn't have a mug, cup, plate, fork, pot, it doesn't even have a glass for water.

Don't believe in this kitchen because only the microwave works, it doesn't have a mug, cup, plate, fork, pot, it doesn't even have a glass for water.

Very noisey hotel, and no breakfast supplied

Very noisey hotel, and no breakfast supplied

Great people

Great people

Not clean

Not clean

The room was really, really dirty. Everywhere you look I usually don’t write a review, but this hotel was the worst I’ve ever been in.

The room was really, really dirty. Everywhere you look I usually don’t write a review, but this hotel was the worst I’ve ever been in.

Bad odor in the whole building and room. Roaches in the room. Mold in the cabinets. Mold in the walls and paint sticking out. The bathroom faucet peeling off, same as the bathtub. Towel hanger corroded and falling from top two screws. Room sofa with dirt marks. Grab and go breakfast not available because someone left the key one of the days.

Bad odor in the whole building and room. Roaches in the room. Mold in the cabinets. Mold in the walls and paint sticking out. The bathroom faucet peeling off, same as the bathtub. Towel hanger corroded and falling from top two screws. Room sofa with dirt marks. Grab and go breakfast not available because someone left the key one of the days.

Terrible sewage smell throughout the whole hotel Room was fairly dirty and no clean and very run down. Staff didn’t wana talk to me about these issues. The heat never was fixed Room key didn’t work Please call me 519 312 9909

Terrible sewage smell throughout the whole hotel Room was fairly dirty and no clean and very run down. Staff didn’t wana talk to me about these issues. The heat never was fixed Room key didn’t work Please call me 519 312 9909

Needs to be updated. Halls and elevator did not smell very clean. Tub had a gallon of water in the to constant drip. I drained that 1st thing. Webisite pictures are betterbetter than in person.

Needs to be updated. Halls and elevator did not smell very clean. Tub had a gallon of water in the to constant drip. I drained that 1st thing. Webisite pictures are betterbetter than in person.

Bathroom tub and shower curtain was dirty - tile need to be cleaned and new grout

Bathroom tub and shower curtain was dirty - tile need to be cleaned and new grout

Yes

Yes

Yes

Yes

The 3 other front desk employees that helped me were excellent! I felt important and listened to!! And extra thanks to the lady with the matching pink earrings, makeup and wardrobe! High standards! And it shows!

The 3 other front desk employees that helped me were excellent! I felt important and listened to!! And extra thanks to the lady with the matching pink earrings, makeup and wardrobe! High standards! And it shows!

Rooms were awful! Old and dirty.

Rooms were awful! Old and dirty.

The noise was loud all hours of the day and night.

The noise was loud all hours of the day and night.

Room was very clean nice stuff would recommend

Room was very clean nice stuff would recommend

Large rooms, friendly staff! Close to everything!

Large rooms, friendly staff! Close to everything!

Yes, all the staff were wonderful, but Mr Qunicy stood out as very helpful

Yes, all the staff were wonderful, but Mr Qunicy stood out as very helpful

Yes, Mr Qunicy was the best. He was very helpful and accommodating.

Yes, Mr Qunicy was the best. He was very helpful and accommodating.

Yes

Yes

Yes

Yes

The floor in the room was covered with dirt

The floor in the room was covered with dirt

Yes the room is clean. The staff are very nice.

Yes the room is clean. The staff are very nice.

Room, toilet, bathroom

Room, toilet, bathroom

Need to work in cleaning and sofa couldn’t be used because it was terrible, dirty and not in good condition.

Need to work in cleaning and sofa couldn’t be used because it was terrible, dirty and not in good condition.

Starting with the receptionist, she wasn’t very customer friendly. I was traveling with family, including a baby, and we kindly asked to leave our luggage prior to check in and only 2 luggage were allowed. We reserved for 2 adults and 1 child and were given a room with a full size bed for 3 person. The elevator always smelled either cigarette or ganja smell. Honestly, to be my first time I didn’t quite get a great experience. Also, on the shower we found a cockroach.

Starting with the receptionist, she wasn’t very customer friendly. I was traveling with family, including a baby, and we kindly asked to leave our luggage prior to check in and only 2 luggage were allowed. We reserved for 2 adults and 1 child and were given a room with a full size bed for 3 person. The elevator always smelled either cigarette or ganja smell. Honestly, to be my first time I didn’t quite get a great experience. Also, on the shower we found a cockroach.

Great studio room

Great studio room

Check-in was smooth. No issues with the room. Comfortable bed and a hot shower.

Check-in was smooth. No issues with the room. Comfortable bed and a hot shower.

VERY NICE. NO ISSUES. ROOM WAS CLEAN AND THE FRONT DESK FOLKS WERE FRIENDLY AND PROFESSIONAL!

VERY NICE. NO ISSUES. ROOM WAS CLEAN AND THE FRONT DESK FOLKS WERE FRIENDLY AND PROFESSIONAL!

It had roaches and broken outlets in some of the rooms

It had roaches and broken outlets in some of the rooms

Bathroom not clean. Cleaned tub. There was hair in tub.(A lot) Hallway had a trash smell, dark and gloomy rug look dirty. Someone walked hard above floor for 2 hours early morning. Not a good place for stay.

Bathroom not clean. Cleaned tub. There was hair in tub.(A lot) Hallway had a trash smell, dark and gloomy rug look dirty. Someone walked hard above floor for 2 hours early morning. Not a good place for stay.

Arrived at 2:45am for a prepaid room only to be told that we had to wait 30 to 35 minutes while the night time audit was being conducted. It was suggested that we go to our car and wait.. we ended up driving back to Sarasota. I know this was not refundable, but it should be. Ridiculous

Arrived at 2:45am for a prepaid room only to be told that we had to wait 30 to 35 minutes while the night time audit was being conducted. It was suggested that we go to our car and wait.. we ended up driving back to Sarasota. I know this was not refundable, but it should be. Ridiculous

The toiletries provided were very basic, and the “continental breakfast” advertised was misleading. What was offered amounted to coffee, hot cocoa, tea bags, pre-packaged muffins, and packets of oatmeal—no fruit, no cereal, no breads, and no pastries beyond the small packaged muffins. This does not meet the standard of a true continental breakfast. Noise was a constant issue. The guests above us were loud and disruptive at all hours, and despite reporting it to the front desk multiple times, the disturbances continued throughout our stay. The most unacceptable part of the visit was discovering urine and feces stains—and a strong odor—on the sleeper sofa mattress when we attempted to use it. This is completely unsanitary and inexcusable. We did not use the sleeper at all after seeing its condition. Because of these issues—the misleading breakfast, unresolved noise problems, and the extremely unsanitary sleeper mattress—I will not be staying at this location again. Extended Stay will not receive my business in the future. I hope management takes these concerns serious.

The toiletries provided were very basic, and the “continental breakfast” advertised was misleading. What was offered amounted to coffee, hot cocoa, tea bags, pre-packaged muffins, and packets of oatmeal—no fruit, no cereal, no breads, and no pastries beyond the small packaged muffins. This does not meet the standard of a true continental breakfast. Noise was a constant issue. The guests above us were loud and disruptive at all hours, and despite reporting it to the front desk multiple times, the disturbances continued throughout our stay. The most unacceptable part of the visit was discovering urine and feces stains—and a strong odor—on the sleeper sofa mattress when we attempted to use it. This is completely unsanitary and inexcusable. We did not use the sleeper at all after seeing its condition. Because of these issues—the misleading breakfast, unresolved noise problems, and the extremely unsanitary sleeper mattress—I will not be staying at this location again. Extended Stay will not receive my business in the future. I hope management takes these concerns serious.

No breakfast just coffee that had alot of grounds in it. Staff was great at out 1230am check in. Room was not that nice. Kinda dated and dirty.

No breakfast just coffee that had alot of grounds in it. Staff was great at out 1230am check in. Room was not that nice. Kinda dated and dirty.

Location was decent. Rooms were OK. Bed was horrible.

Location was decent. Rooms were OK. Bed was horrible.

The check in was delayed due to a night audit. The room was dirty bed wasn’t made towels were dirty and crumbs on other bed. Switch me to different room was a little better but still bad.

The check in was delayed due to a night audit. The room was dirty bed wasn’t made towels were dirty and crumbs on other bed. Switch me to different room was a little better but still bad.

Room was clean, staff were very nice. If I were to go again, I would stay there again.

Room was clean, staff were very nice. If I were to go again, I would stay there again.

Comfortable, Convenient, Great Breakfast!

Comfortable, Convenient, Great Breakfast!

Courteous staff.

Courteous staff.

Cheap and easy to airport. Walls thin- I could hear everything, seemed a bit ran-down. Staff super nice an dhelpful

Cheap and easy to airport. Walls thin- I could hear everything, seemed a bit ran-down. Staff super nice an dhelpful

The parking was good and the breakfast was not. Who wants to eat premade muffins or a breakfast bar.? Not me. I have stayed at alot of hotels that has actual food.

The parking was good and the breakfast was not. Who wants to eat premade muffins or a breakfast bar.? Not me. I have stayed at alot of hotels that has actual food.

Thank u for a room changed room and being so kind and professional.

Thank u for a room changed room and being so kind and professional.

Hotel wasn’t the cleanest, stains on bed, roaches, has full kitchen but absolutely no dishes or utensils, or even cups, needles in the pool. Staff was nice for the most part at least speaking towards the gentleman that works night shift

Hotel wasn’t the cleanest, stains on bed, roaches, has full kitchen but absolutely no dishes or utensils, or even cups, needles in the pool. Staff was nice for the most part at least speaking towards the gentleman that works night shift

Clean room, Excellent front desk staff, Amenities.

Clean room, Excellent front desk staff, Amenities.

very good value! Nicole at the front desk was very helpful and friendly!

very good value! Nicole at the front desk was very helpful and friendly!

the room was disgusting with cockroaches. bedding was not washed, and bad smell everywhere

the room was disgusting with cockroaches. bedding was not washed, and bad smell everywhere

Nice clean room, courteous staff , the lighting was very dim though. The grab and go breakfast was okay except they didn't have any oatmeal like they said they would. Generally a very nice stay though.

Nice clean room, courteous staff , the lighting was very dim though. The grab and go breakfast was okay except they didn't have any oatmeal like they said they would. Generally a very nice stay though.

Lots of parking on site.

Lots of parking on site.

First room I checked into still had dirty towels laying in the bathroom and realized it was not cleaned yet. I was given another room that was dirty. Floor was filthy, couch had something sticky dried all over it, bathroom sink faucet was dirty. No hair drier. The hotel was quiet. That was the one thing I liked about the hotel.

First room I checked into still had dirty towels laying in the bathroom and realized it was not cleaned yet. I was given another room that was dirty. Floor was filthy, couch had something sticky dried all over it, bathroom sink faucet was dirty. No hair drier. The hotel was quiet. That was the one thing I liked about the hotel.

.

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Lack of support from staff and 3rd party booking

Lack of support from staff and 3rd party booking

Everythin was fine

Everythin was fine

My room had no hot water during my stay and i took two very cold showers. Less important but the outlet near the bathroom sink was scorched and non-functional so I could not stand in front of the mirror to use my hair appliance. Most hotels provide hair conditioner and hair dryers so I didn't bring my own and that was a problem. The coffee terrible.

Parking was not secure

The room was not available and ended charging me more

The staff where rude and the room was unkept and flooded when I turned the shower on when I spoke to front desk they said it's nothing they will be able to do because they where all booked they had no more rooms

The bed game me a rash.. It looks like the blankets were not washed.

Be careful- internet costs extra; for short stsy it was ok.

Room was not terribly clean. Staff was super friendly and responsive. A good value if your expectations are reasonable.

Not a nice Hotel at all

Terrible service, at check in Quincy was complaining about being there past his time, very rude and short tempered. When we had questions he pointed to sign and told us to read. Room was very dirty and entire place smelled horrible. Bath tub had a rubber mat and dirty I could not shower as it was disgusting. Horrible accommodation if you have pets; at this point just say no pets allowed. Key stopped working several times and every time I went to front desk someone was cursing them out. Do better, and train employees to have respect and customer service. Stay away not worth a fee stay. This needs to be refunded at this point.

AT CHECKING THE GENTLEMAN WAS GREAT WHO DID THE CHECKING, BUT THE LATINO LADY WHO I SUSPECT IS THE MANAGER OR SUPERVISOR FOR THE FRONT DESK, SHE DON'T KNOW HOW TO TALK TO PEOPLE, SHE DOESN'T DESERVES TO BE REPRESENTING A HOTEL IN A FRONT DESK, WITH THE TYPE OF ATTITUDE SHE GOT ESPECIALLY TO PEOPLE WHO SPENDING THEIR MONEY, I MANAGED A HOTEL FRONT DESK, AND ALL I CAN SAY SHE WOULD NOT EVEN GET 1 STAR FROM ME...ALL OTHER STAFF WAS EXCEPTIONAL, ESPECIALLY THE GENTLEMAN AT FRONT DESK WITH THE NOSE PIERCING THE AFRICAN AMERICAN GUY.

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Aparentemente no querian reterme, ya que no habianla habitación que habia separado, le daba igual yo irme o quedarme. El staff no fue frendly

The room that we get at that "hotel" was really terrible, do not recommend at all!

Room had a little smell when i checked in but other than that it was fine.

customer service was excalent but i request handicap did not recieve. Could not take a shower and the walk to the room was long and painful. The TV in the bedroom did not work and we are both tv eatchers at night. Made the beginning of the trip awful.

Make sure this property gives you a parking permit or your car will be towed

Dirty not well kept hotel

The breakfast was sub par, at best with only coffee, muffins and nutrigrain bars only. No milk for the coffee just a crusty pump bottle of coffee-mate looked like it was there for 6 months. Everything is an up charge, the dishes in the suite, WIFi and phone calls. Area is a little sketchy with the strip club in the joining parking lot. You always get what you paid for. Met the need for a place to stay, but I’ve been at better places for a similar price point.

Roaches in multliple rooms, bathrooms disgusting, front desk person was very rude and didnt seem concerned about bugs

Close to shopping and restaurants. Bed could be updated with some other parts.

Great for the price

I wasn’t expecting perfection but at least good condition but bathroom was horrible. Literally want to spend my night and leave. The “breakfast” is a joke.

Front desk staff was extreme

The most crappiest hotel and your rooms suck. You took $100 for a crappy dirty broken room and bathroom was full of roaches and rust. Horrible is nicer word than this room we got. Luckily we stayed for four hours and not more. We could not even enter the bloody tub to shower. Maybe you guys should go and stay there only then you will know.

The greeter was very helpful and very nice. She needs to work on her bedside manner. Other than that we’re good.

Very good for long term!

Breakfast was a joke the coffee bar not only didn’t have any cups but did not have milk. The breakfast included 1 muffin per person.

No chairs to sit at the counter in room 229

I enjoyed my stay. Will visit again

The property was clean but we had to go to the front desk for towels because the cleaning crew come twice a week i didn't understand that but that what i was told

Was only an overnight for family for cruise the following day.

Great place

Elevator being down is inco

It was a place to rest my head and the night attendant gentleman was great but it was an emergency hotel i wouldn’t return

Have a big room with everything that you need, microwave, fridge, small kitchen, was very convenience. My only concern was cleaning, but everything else was very good.

Staff was nice but the carpets through out was dirty and seating in the lobby was dirty. The grab and go breakfast was muffins. No drink included. You have to buy a 3.00 water from the machine. Also, had roaches in our suite room.

Says renovated in January… the carpets in the hall way were torn up. I know it’s an extended stay but it sure seemed like most of the people there lived there long term. No amenities in the room. No plates, silverware, etc. Our room smelled terrible- like curry had been cooked in there every day for months. The smell was permanent in the room.

Honestly it may have been the single worst hotel experience I have ever had. Rusted shower head, no outlets by the bed, close proximity to multiple strip clubs. Genuinely awful

They say they offer breakfast but it is just snack bars and coffee.

This property has convenient parking for the airport. It’s easy to use their park and pay without any hassles. Would stay again.

P.S get umbrellas by the pool, its like being on the freaking sun

The Property overall was pretty good, it was my family’s and my first time booking at a hotel/motel. It was relaxing no problems occurred in our stay but I will say this, the only thing that was really popped out was the unpleasant smell from within the hotel/motel . As I said in the very beginning, overall it was really good.

The hotel room i was originally given was disgusting. When they tried to give me bother room the two other rooms were also uncleaned. Had to book another hotel altogether because I was not staying there. First room gave “some shady stuff went in on here” only saving grace was the front desk guy who was very understanding

Great, only issue was the pull out sofa bed.

It’s outdated, dirty, smelly. Breakfast is NOT breakfast. It’s some Walmart snack specials. Coffey was cold. Too much to even write. Nothing was positive.

We booked this hotel due to it having two full beds and a sleeper sofa. We had 5 adults and 1 child to accommodate. The check in receptionist was extremely rude and seemed bothered that we were checking in. She stated several times that she had been playing “musical chairs” with rooms because they had several rooms that couldn’t be booked because they hadn’t been cleaned. When we got to our room it was missing the sleeper sofa. I went back to the desk to request another room explaining that we needed another bed. Again, the front desk clerk was rude and said they were completely booked and she could give me blankets to sleep in the hardwood floor or she could give me a refund and we could go somewhere else. At this point it was past 1:30 in the morning and we had drove 12 hrs to get there and we only needed the one night. I asked if we could get a sofa or a mattress from one of the sofas in a room that hadn’t been cleaned and she refused. We got a partial refund from Expedia for the inconvenience, but the hotel refused to accommodate us in any way. We ended up pushing the two beds together and sleeping that way for 4 hrs. We then got up to get the “breakfast” that was included, and all that was available was instant oatmeal packets, hot water, and cold coffee. It was still early when my husband went down and so he asked if there was more getting put out. The morning shift front desk clerk told him no, that this is what a continental breakfast consists of.

We stayed for 8 days it was nice and quite only issue was the second day there my one year old found used lingerie behind a chair in our room so I would double check your room before settling in

Bedding was not changed, had to ask for clean sheets.

Convienet location. Would have liked more choices for breakfast

It was clean enough and fit my needs for the stay, however, the staff were pretty rude with the exception of one gentleman working the desk. Staff attempted to charge us for another night claiming they “only receive payment 7 days at a time” despite us paying in full. Made us call expedia support before finally letting it go. The lobby also had a stanky fish smell for about 3 days. “Breakfast” is just coffee and cheap muffins, but overall this place isn’t awful. Just not great either.

Place is getting old & is in need of remodeling badly. Toilet worked but didn't flush well, bathroom sink stopper disconnected so it could not hold water, dishwasher did not work, coffee machine was extremely small & we were constantly going to front desk for coffee, furniture, counter tops all beat up. If you are looking to save money though & not staying at the property except to sleep, this is your place for sure. Very close to 2 malls & many stores & restaurants.

Not good. Breakfast was poor and not enough food. We waited long for towels and comforter and was told that we have to pick them up on our own.

Not happy

Good hotel. Breakfast selection was pitiful

Staying at this hotel was great!!! The customer service was on the next level, hotel employees were friendly and Helpful.

Bad Front desk and service

Hotel needs upgrades. There’s a wet basement smell.

The room was large and comfortable. Very clean. Affordable.

There’s drugs use on the rooms and also in the hallways plus the rooms are dirty and not ready

Nothing specific. Very skimpy breakfast!!! Worst I’ve ever seen.

Was a good place . Had a full kitchen. Was a spacious room qnd very cool and clean. Staff was very nice.

New floors new beds cold a/c. I enjoyed my stay…staff very helpful

This property was dirty! The did not have any towel or clean linen. I was told to get clean towels I had to give them the dirty ones and wait until the staff arrived to to laundry. There was no eating utensils available I was told they do not have anyone to do the dishes. The pool was fitly and carpet throughout the hallways smelled like a dog kennel. The beds had no lines and was soiled with stains I was appauled.

When i checked in room had bugs. And i did not like the fact when i left out to return and room was not cleaned trash was still in room

Great

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All in all good place to stay

We got two rooms, and they put us on separate floors. These rooms were disgusting. My daughter’s feet were black from the floor. It smelled like mold, ripped furniture, holes in the walls. I mean it was definitely not worth $105! Absolutely do not stay here! And breakfast was a joke!

There was barf in the bathtub. Microwave was full of exploded food

The front desk clerk upon my arrival was very professional and friendly. She knew what she was doing making the experience fast. Job well done thank you.

Friendly staff ! Very helpful

The woman who checked us in was very welcoming and friendly. She suggested dining options in the area. Our room needed a deep clean, there was mold on the edges of the refrigerator. Only stayed one night and didn't use the refrigerator. The hotel was very convenient to the airport for a very early flight.

The guy working the front desk was great! Room was big and fit my family great. Tub was dirty, no bedding for the pullout bed and a live roach was on the pullout bed (I have a video of it) took about 30-45mins for us to get another room and they actually sent someone up to check that we wasn’t lying.

Expedia advertised your hotel as having breakfast in the morning. Small little muffins and a container of coffee is NOT breakfast. Please stop advertising as such!! I was deeply disappointed that there wasn't anything else available. False advertising for sure..And whoever proof-reads these....I did NOT break any of the 3 rules that were mentioned. There isn't any profanity and there isn't any personal information. Please post this or I will get on social media and blast Expedia and stop using it and switch to another app.

Smells like a bad

The room is equipment with a complete kitchen

Very noisy at night Bed was a little hard

Convenient location close enough to both the airport and the cruise terminal, was very nice and a good value for what my friends and I needed. Breakfast was nice and the rooms are big.

Not good, we got to the hotel and it was disgusting, the desk chair had a bunch of stains on it, the pull-out mattress had a bunch of stains. Overall, very bad. I gave the staff 5 stars because they were nice and gave me a refund for the stay, so that was nice.

Escogimos este hotel solo para pasar solo la noche y en la mañana hacer check out a las 8am, nos parecio conveniente ya que supuestamente incluiría desayuno ( grab and go) lo cual nunca hubo desayuno en la mañana ni siquiera un cafe. Y ni hablar de la limpieza, estaba muy sucio. Encotramos hormigas en la bañera, y la cama no tenia sabanas puestas estuvimos que bajar a podirlas

It was solid, no coffee in morning and breakfast was less than desireable

Bugs in rooms. They need a better breakfast and have the coffee ready. Looked like desk attendant was sleeping two days.

There where holes in the sheets for the beds there was roaches too

As soon as you open the door, there was a terrible smell like sewage....as per the receptionist, it happened whenever she turns on the washer. Carpet in the hallways were so dirty. Inside the room, the light on the night stand has no power outlets. Terrible!

Front desk very nice and accomodating

Our deposit was charged twice and we have to wait 7-10 business days to get this fixed. No extra towels when requested and no hair dryer in the room. The continental breakfast was muffins, oatmeal and coffee.

Quincy was amazing

The property’s location to the airport is perfect if you have a super early flight. The room was very clean but the property itself is extremely dated. Looks like they started renovations but didn’t do the kitchens and bathrooms yet. Needs updating instead of being stuck with 1987 fixtures and appliances and 2020 decor. It was a little pricey for what I experienced but convenient and good only for a few hours.

I was surprised with the stay felt like I am at such a messy place I took a wrong decision. From start to end my stay was a nightmare with two kids who were an infant and toddler. Forget about the bathroom everything including room kitchen and sofa were so old felt like I am living in 90s. I wish to get my refund back as my start was nothing more that a pathetic.

The property didn’t even had a daily cleaning service we have to ask for cleaning towels and new bedding sheets. Over priced for what it was worth. I won’t suggest anybody stay there.

Everything is perfect

Overnight stay to catch our cruise. Price was RIGHT! Friendly stay. Pretty clean. Comfy beds. Continental breakfast needs a little help.

While the staff was very friendly and helpful. The hotel was def showing its age. We stayed in a room that was an extended stay room, even though we were only there for a few hours. There was no coffee maker in the room and when it came to the "free breakfast" the choices were either a chocolate muffin or plain instant oatmeal. Knowing we were going to be getting up and heading out, we picked here because of the breakfast, only to be disappointed when the 2 options weren't anything my kids would eat, Also when my husband went down the first time there was no coffee and only one muffin, he went down while we were getting dressed and they had refilled the coffee and put out a couple more muffins, but ,ind you this was with a couple hours left of the free breakfast

Broken dish washer, chairs extremely dirty, roaches by the nightstands, broken soap holder, broken ac remote cover. Lady at front asked to bring trash to front desk. Towel rack broken, microwave dirty, vent extremely dirty and moldy. Not phone in the room, keys kept getting deactivated over and over Pictures were share with front desk.

This hotel was very clean & tidy. The pool was clean & the room was tight, For the cheap rate....i was overly impressed. I will definitely stay here again in the future.

Says that there’s a free breakfast a grab and go breakfast but they only offer coffee and hot chocolate no cereal no fruit just coffee and hot chocolate

Okay place for a night

Walls were super thin because you can hear everything from rooms next door.

Nothing

Was Much better - the room was not the cleanest. Hair on the floor from someone’s hair brush, the ice machine had dirt in the ice. It was very disappointing

Staff was over nice and very accommodating. I recommend this hotel.

The smell was horrible and there was still popcorn on floor from whoever was there before me. Quincy at the front desk was great but that was the positive

They advertise a continental breakfast, which is a total joke. Coffee (if you get there early enough), instant oatmeal packets and maybe a tiny muffin or Nutri grain bar if you're lucky. The property is next to a strip club and the area isn't the best, but not the worst. Some of the front desk staff were friendly, but most were not. I had to get a new key almost every time I left the room because they didn't work. The air conditioner broke, and the hallway smelled like a locker room and along with a strong odor of marijuana. The washing machine I used didn't drain and my clothes were stained as a result. The only thing that was semi-nice was that the sheets on my bed were clean, and the bed wasn't awful. There are several hotels close to the area that were similar in price and much nicer. I would avoid this hotel if possible.

Clean .. good AC .. Big TV .. easy to park

I wish I had done more research before booking this property. I felt very unsafe and the room was not great. The staff were good and friendly though

Great location, perfect for an overnight but…. The room smelled heavily of dog. I have been in pet friendly hotels and they usually have so many rooms used for pets. My niece and nephew were with me and are allergic to animals and sneezed all night! The room was clean just lingering smell made it not so good. Just an idea if someone isn’t traveling with pets keep so many pet free rooms!

There was bugs everywhere

It was cheap but the TV was way too big for the space almost knocked it over. Quite a bit of black mold on the window sills. Convenient for getting to the airport

I booked this as a last minute stay. We were cruising out the next day. We got in our room, the pull out bed had mold on it and stains all over. The shower had rust and patching work that was not completed.

Convenient for the airport.

To the assistant manager: when your job is hospitality, be hospitable. Put yourself in the shoes of your guests and treat them how you would like to be treated.