La Quinta Inn & Suites by Wyndham Sunrise

The Hotel itself need a Major Facelift. the furniture in the Rooms was outdated and also the appliances

knowledgeable staff.

Establishment needs to be upkeep.

The rooms are out dated. The elevator needs maintenance, the whole building needs to renovate.

Clean property

The rooms are infested with roaches. They moved us into two different rooms and booth rooms were infested with roaches.

Nothing Hotel looked out dated, looked like a run down motel. AC unit I'm the room was extremely loud with rattling noise within the unit, exterior of refrigerator was rusted all over top section, mildew was all over the windows, outside landscaping was un-kept, we did not stay there the 2nd night(we checked out first thing in the morning after out first night there, would not recommend this hotel to anyone..

Swimming pool The breakfast was not as expected. Plus I paid an extra cost for it.

Exceptional

We found dead roaches in the sheets that is beyond health concerns I’m always booking with this brand and this property had me speechless

The staff was not attentive, only one ice machine and it was broke at the time (but in the process of being fixed, and the room smelt like a burnt hair dryer….stayed as it non refundable through Expedia and it was only a place to stay one night. Sheets were the cleanest things so that was a plus.

Breakfast was simple . The room was pleasant for the price with breakfast .damn fantastic, the coffee was one of the best I had...thanks Maybe a faster elevator..but it works

For the price it was ok but smell moldy

Room overlooking the pond The breakfast

I didn’t like how ran down and old the place looked. The tv did not work and the remote made it seem like u could get Netflix and that wasn’t the case.

Nothing Everything

Excellent

Bad

Staff was really helpful and accommodating

The receptionist wasn't friendly or attentive. The hotel lacks basic maintenance and cleaning. The floors and particularly the carpets were filthy and stained. Repairs to damaged walls and doors were shoddy. The elevator certificate was over a year out of date. The lamp bases in my room were disgustingly dirty. The breakfast was adequate and check out was quick and easy. Stay away from this hotel! It's not worth saving a few bucks.

Poor

Lo único q falla es la señal de wifi

This place needs a MASSIVE renovation.

Very disappointing experience. I checked in Saturday night and found roaches in the room. After reporting it to the front desk, I was moved to another room. Unfortunately, the second room was even worse and had more roaches. I have multiple videos and photos showing several roaches at the same time, including small ones. Definitely not acceptable hotel conditions.

The location Not clean at all, I didn't do anything wrong to the room I even fix the bed before I leave, they don't refund me my $100 deposit.

Pleasant

I would never stay here or advise staying here. The conditions are awful.

I didn't like nothing about this place it was horrible... I didn't like the fact that this hotel is filthy. I checked into my room and checked backed out. The head board where you lay your head was filthy/extremely dirty. I didn't even stay. The landscape was horrible. I wouldn't recommend this place to anyone. I requested a full refund and is now waiting.

I didn't like nothing about this place it was horrible... I didn't like the fact that this hotel is filthy. I checked into my room and checked backed out. The head board where you lay your head was filthy/extremely dirty. I didn't even stay. The landscape was horrible. I wouldn't recommend this place to anyone. I requested a full refund and is now waiting.

Cleanliness Fire alarm ringing at 2am in the morning

Cleanliness Fire alarm ringing at 2am in the morning

Property was clean as was the room. There was a small roach in the bathroom running around but other than that the bathroom was clean. The breakfast left a lot to be desired.

cockroaches

Location Mold and mildew in my room

Bad

Location Mold and mildew in my room

*

Very poor

Exceptional

Very good

c

It’s not bad. It just need modernization

Passable

The room wasn’t clean bed not good Nothing

The 1st hotel that booked was very very dirty

Location It is not updated, the breakfast was limited.

It is not updated, the breakfast was limited.

Gross! Roaches were in the room. We were petrified how the room smelled and looked. Even though it was only one night, I would never stay there again!

The room was very dirty, with the bathroom, carpets and floors not cleaned. The bathroom was a wheelchair access bathroom (which I did not need or request when booking the stay). The ADA bench in the shower was not secured and falling off the wall. The grout was black with mildew or microbial growth and toilet needed to be cleaned before using. The room had suffered water damage at some point because the walls were poorly repaired in various spots and the cabinetry (desk, TV stand and Fridge enclosure) were water damaged and swollen with growth visible on and around the damage. The bed seemed to be clean, but I was unable to determine. The room had a musky damp smell to it as well. I know for a fact that I will not be staying at this location at any time moving forward with my trips to Sunrise Fl On the other hand, Hotels.com was amazing. The ease of using the website was great and the notifications up to check in were great as well. I will use Hotels.com again and refer to my friends and business associates.

Room cleaning and wall cleaning not good

no vuelvo, ni lo recomiendo

The one-day stay was excellent. The room was spotless and well equipped with a refrigerator, microwave, iron, blow dryer, television, and more. Parking and Wi Fi were complimentary. The front desk staff delivered outstanding professionalism, and both check in and check out were smooth and efficient. The only minor issue was the thin blankets; I hope the room was equipped with thicker blankets. Nonetheless, I'd recommend this hotel to anyone. Great stay.

Passable

Pleasant

The people working there aeemed nice but the rooms needs updating and items looked runned down. The property needs a good renovation and cleaning of the rooms. Breakfast was ok and location is good but i would not stay again unless it is renovated.

Great customer service front desk.

Great customer service front desk.

Place desperately needs repairs and remolding, elevator needed repairs, there was no hot water for a decent shower

Room No breakfast

No breakfast

Area it was in Place desperately needs repairs and remolding, elevator needed repairs, there was no hot water for a decent shower

Clean

Hotel is dated. AC was leaking on carpet in the room. You can see where things are patched up instead of completely fixed

No front desk people you had to talk to a little box took everybody 30 minutes to check in. No customer service it's just disgusting?

Easy check in. Breakfast was good. Bed was comfortable Hotel is dated. AC was leaking on carpet in the room. You can see where things are patched up instead of completely fixed

Good

No front desk people you had to talk to a little box took everybody 30 minutes to check in. No customer service it's just disgusting?

Coffee maker, fridge and refrigerator available. The refrigerator wasn’t working but they did replace it on our second day of stay. Basic breakfast but okay. Staff are courteous and helpful

Nothing Bed was broken, sofa bed hasn't been cleaned or changed in years. Roaches seen. King suite was so small, you could hardly move about.

Nothing Bed was broken, sofa bed hasn't been cleaned or changed in years. Roaches seen. King suite was so small, you could hardly move about.

La limpieza del hotel deja mucho que desear estaba simplemente asqueroso los pasillos y las zonas comunes del hotel jamás me había tocado un hotel tan sucio hasta la alfombra del pasillo tenía como una vomitada que asco

It was decent for the price.

The interior of the building was poor. The photos online do not accurately reflect the current state of the hotel. It was very misleading and if I knew what it really looked like, I would've chosen other accommodations. The elevator floor and hallway floors were sticky everyday during my stay, the elevator itself was super slow, and the staff were hard to find when/if needed.

Location Old and outdated

Location Old and outdated

Location was excellent, that is about the only positive thing about this place. I had check in and payed before our arrival, just needed to pick up the keys when I arrive. Well then we were told we needed to leave a $ 100.00 deposit which they will give back when we check out. I handed my credit card and it was declined, which was strange because I had just use it that morning. My husband handed a different card, he had just payed for gas an hour earlier, and it was also declined. Finally they run my card again and it went through, so the problem was their system not our card. We started going to our room and there was an overwhelming smell of cleaning solution, so strong it gave me a headache, I felt bad for the cleaning staff breathing that all day. We arrived to the 3rd floor and started going to our room and noticed the carpets were so dirty it was disgusting, there was mold on the walls and still the same smell as in the first floor. The bathrooms need upgrade, the bathtub looked dirty. Overall it was so dirty I was wondering if the sheets were clean or not. I was not able to rest. The internet was slow. In the morning we went to have breakfast, not a great variety of choices, but OK. My husband started to cut his waffle and the table was so wobbly that the apple juice spilled and got as wet. Looked like it happened before since the floor was so sticky. Definitely we were very disappointed, after traveling all day we were hopping to get some rest and were not be able to do so. I do not mind to pay the $175.00 we paid for 1 night but definitely expect a better place if not upgraded, at least clean. Sorry to say but this has been the worse place we have stayed.

The room was old and it had roaches

Passable

Location was excellent, that is about the only positive thing about this place. I had check in and payed before our arrival, just needed to pick up the keys when I arrive. Well then we were told we needed to leave a $ 100.00 deposit which they will give back when we check out. I handed my credit card and it was declined, which was strange because I had just use it that morning. My husband handed a different card, he had just payed for gas an hour earlier, and it was also declined. Finally they run my card again and it went through, so the problem was their system not our card. We started going to our room and there was an overwhelming smell of cleaning solution, so strong it gave me a headache, I felt bad for the cleaning staff breathing that all day. We arrived to the 3rd floor and started going to our room and noticed the carpets were so dirty it was disgusting, there was mold on the walls and still the same smell as in the first floor. The bathrooms need upgrade, the bathtub looked dirty. Overall it was so dirty I was wondering if the sheets were clean or not. I was not able to rest. The internet was slow. In the morning we went to have breakfast, not a great variety of choices, but OK. My husband started to cut his waffle and the table was so wobbly that the apple juice spilled and got as wet. Looked like it happened before since the floor was so sticky. Definitely we were very disappointed, after traveling all day we were hopping to get some rest and were not be able to do so. I do not mind to pay the $175.00 we paid for 1 night but definitely expect a better place if not upgraded, at least clean. Sorry to say but this has been the worse place we have stayed.

The room was old and it had roaches

Not the place you want to go with your family. Good for only a night…

No había nadie en el counter para quejarse. No lo recomiendo es un asco.

No staff on duty had to check in on virtual computer. Tub stains from old stickers,no toilet paper holder and window had mold on trim.

Good location view of lake Room seemed old and dingy for what I paid

Good location view of lake Room seemed old and dingy for what I paid

Well, at least the air conditioning worked. The room was very dark — no light overhead as you enter. The room was dirty— the chair, the carpet (wet), towels threadbare. Check-in was a person televised through a kiosk. No place to plug in a phone or electronics. Very surprised… have stayed at LaQuintas before but this one needs a total renovation. It’s in a business park and near a major arena — you’d think they would want to renovate. Also left a nice jacket and have been calling for a week, no one answers and it disconnects. No reply to emails either. Hotel.com should check this out before recommending.

The facility has a deposit of $100 that they still have not refunded me ! Promised me that they would refund and have have not, I’m not happy ! It was very outdated!

The facility has a deposit of $100 that they still have not refunded me ! Promised me that they would refund and have have not, I’m not happy ! It was very outdated!

Very nicely

No Lakeview no double beds no regular shower

NA No bugs in my room (211) would have been nice. No cable TV, when I called the desk I was told they were working on it. Never got it. Walking the room in grey socks had my feet filthy in 10 minutes, telling me that the room had not had a good cleaning in awhile

There are NO EMPLOYEES at this hotel. Check in / out is a KIOSK ... no employees to help elderly people. I had to help a older man operate the KIOSK, help him get his luggage and his wife from vehicle .. she was in a wheelchair.... another man had NO TV in the room, lady on the KIOSK said SORRY I can not help you !! in the morning, 8:50 am 2 men were removing the food for breakfast.... I asked why he was in a rush.. he looked at me grabbed the food and toasters and walked away..... the elevator had garbage on the floor, my room... toilet paper holder was laying on the bathtub, took pictures as soon as I walked in. The room next door I videoed the LOUD MUSIC and all the banging around, like they were tearing the place up. Very disappointed... customer service.. NONE

Room was clean and roomy. Breakfast was free and offered enough choices to start your day. The location served our purpose since we were going to a concert that evening. If I was there longer we would have checked out their huge mall Sunrise is known for. I didn't like the check in process due to the impersonal feel. You walk up to a monitor and they talk to you through the screen. Very impersonal.

Filthy and tub have mold everything nasty

Muy limpio

Sufficient parking, remote check in, ac in room was on point. Place needs updating but it was clean and safe. The bed and pillows were comfortable. Would use again for a night sleep.

The property is in terrible condition. We stayed here a year ago, and it was much better then. The bathtub was dirty—full of mold and poorly cleaned—and there was old, caked-on grime everywhere. The walls in the hallways and bathrooms were filthy, and the maintenance staff was shouting in the hallways. The overall quality is very poor.

Room was damp, the bed sheets and blankets were still wet. The carpet in the room was also wet like they just did a carpet cleaning but didn’t let it dry all the way. The toilet paper holder in the bathroom was hanging out the wall with holes in the walls. The only good thing about the hotel room was the ac blowing ice cold.

Absolutely nothing Where do I start from being over charged given a dirty room , with dirty bedding ,roaches running around ripped and unkept furniture from back board being ripped and ripped up uncovered sofa. Dirty hallways smell like cleaning products and mold . Customers service very poor they only happy to collect your money without any accommodation. I have way more pictures to sum up the stay I check out immediately.

I would not go back.

Breakfast was horible, checking in talking to a monitor was just plain stupid!!

The TV didn't work, and they knew that when we checked in. They said it was a cable problem. I told them they were charging a lot of money for a room with no TV. I usually sit up all night to watch TV while my wife sleeps. "Sorry, sir." I will never stay again at La Quinta.

Don't stay here.

Do not stay at this property. It is filthy. No staff to check you in. It is done by a computer and the line was going out the door. Only one check in kiosk.

The hotel is old and not maintained. There was an awful odor, the AC although cold was extremely noisey AND we did not not have a working toilet. Had to go to the lobby.

The sheets , the pillowcases and the comforter had stains, also lamp shade torn stained, dented, wallpaper peeling off the wall, and roaches.. staff not helpful

The room was beyond dirty. The hallway was disgusting. The elevator is on its last leg. How anyone can stay there is beyond me. Stay away. We turned right around and checked out immediately. Stay away. Dirty, dead bugs on window sill, all around horrible.

Refrigerator in room was rusty, pain in the room was peeling. Sofa in the room was stained so bad. The airfreshner was overpowering. I wish i could add the picture to this review. I asked for a change of room and the did do immediatly. That was the only positive thing anout thos experience.

Customer service was horrible..they were very rude on the phone and in person so I canceled my stay.

The entire place was filthy.

Check in was smooth. The property looked well kept. The hallways and the room smelled like bleach and that is a compliment. I’ve been to hotels that smelled like cat litter so I preferably bleach over cat litter. Smell any day. The rooms were clean and neat. The stay was perfect no complaints

Amazing no complaints

The room was nice

No in person check-in. Slowed everything down. I rechecked in on line, but had to do person as well. Hotel was pretty rundown. Breakfast was skimpy. I wouldn’t stay again.

I walked in and walked right out. Unfortunately, was not refunded but I just couldn’t stay there for even one night. I do not recommend.

On

Hotel

Most disgusting room I’ve ever been in. Dry Blood and makeup marks on the blankets and pillows then I’m told I can’t have a different blanket since it’s one per bed and no one works here at night so your talking to a kiosk with someone on a video call. The couch had stains all over it and the pillows were yellowish color. Black mold in the bathroom and the entire room smells like mildew. AC filter had an inch of dust on it and stunk. I only slept for 3 hours, the smell in the pillows is nasty and I woke up itchy with bumps and congested. My buddy even said the same thing he felt like he couldn’t breathe in the morning. The only good about this place is the location, close to the highway and Starbucks next door because after seeing inside you wouldn’t want to eat or drink anything in that building. You couldn’t pay me to stay here again. Expedia and all other travel sites need to take this place down. I never had bedbugs but I wouldn’t expect anything less if that’s why I was itchy the next morning and I slept fully covered up in clothes since every layer of sheet and blanket was disgusting it’s too can see in the pictures

Other newly checked in guests came down requesting new clean sheets as their's was soiled with blood and makeup. Totally grossed out. This hotel needs to be immediately closed down and visited by health inspectors.

Breakfast was terrible.

Worst hotel I’ve ever stayed at in the US. Carpet was sticky & hotel smells of cheap & harsh cleaning products.

Do NOT waste your money. Toilet wouldn't flush, no hot water, shower fixture fell off, sink doesn't turn off, light switch didn't work, very dark, heater smelled like burning, elevator barely worked, not even a live front desk person. A kiosk with person from India, could hardly understand and more. And the smell in hallways, disgusting!!

I do not have the words. Check in process was all virtual, no customer service or attendants to help, roaches, sticky floors, more roaches, elevator has not been serviced in 3 years, it made a horrible noise and was sketchy, we took the stairs which was hard on my 70 year old mother in law, more roaches, dirty towels, dirty room, dirty hallways, fountain out front doesn’t work, room was not as advertised, we expected two queen beds and two TVs, we got two full size beds and one TV. I’ll be filing complaints.

Not good

Cockroach in the bathroom. Dirty mirrors.carpet not vacuumed.

No front desk personnel, did not feel safe. Entrance looked descent, but once you walked the hallways and entered the room you felt you were in a motel. Disappointment with the price we paid, was expecting better service and quality.

Had to change room because the first room smell like mold, staff couldn’t understand much english, no airport shuttle, I had to ask towels on my 6 night stay, breakfast rated 6/10 for not have any type meat kind.

Bad service

This place was filthy and old building. Dirty hall carpet. No staff it was onsite. No security

It’s was dirty room dead bugs on the floor showers hat, stains it smell like mold walls are dirty, tub was very black

Carpet is dirty, Staff was great don’t know his name . Ac was good parking was great. I feel the hotel could have been better

The bed was old and creaky....I found roaches in my room as well...

Could do with an update. Good location for the Panthers game

Smell old and musty yuck

Thr roon was very clean and the sir conditioning was very cool.

Two roaches was in my room crawling over my belongings and the room smelled like a damp wet cloth and the bedding was dirty from I got there.. the sheets was dirty almost as if they did change it from the previous guest

Rhe room was clean. The ac was great

There is chunks of walls taken out in the hallways, rust on door frames and lamps, bathtub is peeling, rip in couch seat. This place is a dump.

When I went into my room, there was a cockroach all on the bed for the staff put a different different role and that one I saw another road in the morning bathtub was disgusting. Had to pee in my clothes with my wife and daughter horrible service.

This property need a real update. The cop was very filthy.

The hotel charged me close to $300 for a night stay, but was so dirty I could not bring my self to take a shower in there. The carpet in the room looked nasty and wet. The room felt moist. The fridge looked like something they picked up on the side of the road. This is no different than a Motel 6.

Hotel room , hall and over all not clean. You can see stains in room carpets, sofa and everywhere.

Stayed in a suite for 5. No bedding or pillows for the one bed. Check in along with concerns can only be done via a screen with an agent off site. Requested bedding at 9:45pm through the digital agent who said that someone would come bring bedding in 10 minutes No bedding came and we had to use the 3 towels that were in our room for 5 ppl as blankets. I wouldn’t recommend this hotel to my worst enemy. Hallway floors were so dirty our sandles stuck as we walked.

saw a cockroach in the room when we turned the lamp on by the tv. What Staff? Air Conditioning and parking were what I would expect.

Room had bugs in it. Air Conditioner was very loud. Matresses were pretty bad.

The lobby was hot. The robot check in is odd...the elevator was lil wonky, parts of the floorboards were falling off on the 4th floor

The building inside doesn’t look the same as outside. Very old. Very outdated.

The rooms are disgusting, I had to change rooms because there was bugs in the first one and the 2nd room was just as bad. The walls are so thin I can hear upstairs and next door conversations

The hotel was such a disappointment. It looked nice online and in person its all ran down. I have pics to prove. The 500 deposit was crazy especially for that place. The experience just was horrible and if we had to stay more then 2 days we definitely would have been getting a new place. DONT STAY HERE.

the rom need to cleaned better yellow stain on the ceilling bed s sagging in the middle ,wall paper comimg off the walls in the hall way.

If your planning a trip dont waste your time staying there you'll be sorry. the place needs a make over. And a strong smell of cleaning agents will hit you. Save your self the headache.

Great Hotel

This was the worst hotel stay of my entire life. DO NOT STAY HERE!!!!!! From roaches crawling on the walls, filthy stained bedding and towels, toenails on the floor, hair everywhere, stained chairs and couches that looked like rejects from an adult film set, to the computerized staff (computer screen that you talk to and interact with to check in and for any other needs) that had no empathy and offered no help at all. Concerns were raised to the hotel staff, and all they said were they were overbooked. Once again DO NOT STAY HERE.!!!!!!

Horrible. Motel 6 is better

Property had no phyical front staff and no security.

If you just need a place to sleep and do not care about cleanliness and comfort this is the place for you. This hotel needs to be renovated

If you need a place to sleep and use a restroom, then this will work. I hate leaving bad reviews, and perhaps they can make some changes. But for now… Dirt on the bedding. Mold. Chewed gum on the bedroom floor. The pool water is very very low. No staff in the lobby. They have lots of posters and recordings, reassuring visitors that staff is always on hand to meet our needs. There was someone available to talk to on a monitor. He was very kind and helpful. When I asked him if we could have a blanket, he had me check a cupboard first. There were no blankets there, so he said it might take a while, but he would have someone bring one to our room. An hour later I went down, and he said, “oh! I talked to my manager. He said since there are already two blankets out, you’ll have to come back in the morning.“

Dirty,bugs. They seemed understaffed and it was not well kept. Big disappointment since I had stayed with them a few months ago.

Room was dirty, there was no front desk some computer with a camera with a man in cubicle in another location.

The property was well maintenance cleaned and the staff was welcoming upon arrival excellent great job guys

The breakfast was ok... The pool was amazing, the kids loved it.. The rooms were nice but never enough towels. When asking for more towels they never gave it to us..they said there was simply no more...for three days my family couldnt get more towels.. It seemed like there was no staff available to tend to anyone...

Yes but not convenient

A man was at the check-in kiosk complaining about bed bugs in his room. We checked the beds and the room and saw nothing. We were travelling in a party of eight in four rooms. One of the couples found a cockroach in their room and took a photo of it and told the person "in" the computer kiosk and they told them there was nothing they can do. Also, I'm sure not having someone at the front desk, EVER and using a kiosk to check in with someone in some far away place is the way hotels are going, but there needs to be a human hotel representative there in person. One woman was complaining to the rep at the computer kiosk that they needed help because they paid for late checkout and they were told they needed to speak with someone at the hotel. THERE'S NOBODY AT THE FRONT DESK, WHO WAS SHE TO SPEAK TO? The place was being cleaned well, so I have to give the room attendants credit, but this hotel needs maintained. Broken overhead lights, cracked lampshades, vomit stains on floor, toilets missing lids. The breakfast was another story, not enough seating for the amount of hotel rooms. Runny waffle mix, making a mess when pouring. The elevator is out of inspection. This property needs to be evaluated for many items that need fixed. The pool was nice, so we literally were hanging out there all day. Came home and had to leave our luggage outside for fear of taking bugs home. La Quintas have always been our #1 choice, but this one does not live up to their standards.

The place was so filthy that we had to get a refund and leave it was absolutely disgusting the toilet did not work the bed was broken it smelled awful there was nobody at the counters to help you and you needed there was mold on the wall it was absolutely unacceptable unsanitary conditions

Room has mold as well as roaches. Hotel has gone down!!!

Very noisy guests. Many times, slamming doors and first night couple loud argument with no front staff available to call.

Just nasty

First, they have check in with someone on camera inside of this kiosk. Then, you don’t see any physical staff on the premises until the next day. When I saw a manager during breakfast, I informed him that my wife had many bed bug bites all over her body. He asked me if I had reported it to the kiosk? Yes he said kiosk. I said that I was waiting until I saw a real person. He asked me if I was Staying another night? I said no, that we were about to check out. He said, that’s too bad, and added that he would comp the next night stay. I said, how about some compensation for the crappy night stay (partial refund would have satisfied me). His response, oh we don’t do that, I said, ok then I’ll go ahead and leave an honest review. Also my wife spotted a roach in the bathroom.

The Hotel was the dirtiest we have ever stayed at. Rusted toilet paper holder, scratched walls, bathtub had broken enamel. Rusted refrigerator door. Ice covered freezer compartment.

There's no bar and the room was dirty and we asked for a new room and did not get one

Roach infested. Do not book here at all. I literally walked in the room, stood there for 2 minutes and walked right back out. The tub looked filthy, sheets nasty, furniture looked like a motel from the 80s.

I don't usually write bad reviews; we can all make mistakes! But at this hotel, I think everything was wrong! The smell of dampness throughout the hotel and the room was awful, the carpets were horribly dirty, as were the walls and bathrooms! I suggest the owners do something urgently because reviews like this will be repeated often!

This hotel needs a makeover bad!!!!! As far as staff I know if there is any you get checked in at Computer, which took a long time an haven’t seen any workers in 3 days

Very convenient and clean. Great price for the location

Steer away from this place. The property is in poor conditions. The front entry way windows are full of fingerprints as if they are never cleaned. You may not have an actual front desk person to answer questions but a person on a monitor. This would not be worth the price you are paying.

Very disappointed with this property. This hotel definitely needs to be renovated or have carpets professionally cleaned. Had roaches in my room and the smell in the air was def not pleasant. Have nothing to really say about staff since reception was remote on a self check in screen.

We stay in about 40 hotels per year, and this has been among the worst we have stayed in and we haven't even made it to breakfast yet. We aren't getting our hopes up, we're already looking for an IHOP.

There was no staff at front desk present besides on a screen. The carpet is stained & the hotel hallways / room smells very moldy. I had small bugs in my room & my telephone was broken. But hey, you get what you pay for.

N/A

This place requires a complete renovation; the furnishings are outdated, damaged, and unclean. The check-in process is conducted remotely and lacks a welcoming atmosphere. There have been frequent verbal disagreements with dissatisfied guests, which can contribute to an unsafe environment.

Everything was good for my stay

The person (Zee) who checked us in charged me twice. She was not very helpful. I used my credit card it got declined, used another card and it was charged, now I have been charged twice, and I hope that one of the charges are dropped. When I tried to explain this to someone else, they said it was the Incidentals that was charged but I said no, I was charged the full $544. The toilet, when flushed, was flowing over from the top, the bottom part of the bed was filled with dust. I don't want to seem like I am complaining but it is just observations.

There was no one at the desk only a kiosk with a person in another country to check us in. The hair dryer didn’t work and the toilet did not have a lid on it only a seat. That’s not hygienic. Would not recommend this place AT ALL!!

Roaches in the rooms. Mold in the rooms. Rooms poorly cleaned.

NexTap Kiosk is not, nor ever what I am looking for in a hotel. Who do I even go to when there are issues (and there were) Broken shower holder, no desk chair, Dead TV Remote, etc. The NextTap Kiosk photocopies (electronically scans) your driver license and facial recognition. Who retains this info? I was forced to stay unexpectedly and even that was a wrestling match--getting locked out, etc. Also, there was always a line. Will never return, and will now avoid every LaQuinta that has this machine--and any other hotels.

Staff was non existent. Its the first hotel that i have ever experienced without staff.

First room had roaches and microwave was nasty refrigerator was rusted they moved us to second room still roaches talking to a tv monitor is not good for me called downstairs a few times no answer I choose this hotel because I read the reviews three nights I paid I brought to the monitor attention not a sorry for your inconvenience or nothing bad business and service thanks

Clean

The smelliest nastiest hotel I’ve ever been. If I could give it a negative 5 star I would. The carpet in the hallway and rooms are so dirty you don’t even want to walk on them. The bath tube shower was disgusting

Terrible service. Filthy furniture. Stained bedding. Poor wifi. Tv wasn’t working. Smells like pot and cigarettes. Plumbing leaking. Better to sleep in your car or on a park bench. No staff working. Completely unsafe.

The staff was very good , it’s just the roaches in the bedroom the problem .

no staff fire alarm went off twice at night no wifi furniture dirty no housekeeping staff must check in with automatic agent

There is no staff, there’s a kiosk where you’re checking in and checking out. Not a big fan. Breakfast was terrible. No fruit, no meat of any sorts, no yoghurt. Whole place has ran down kind of feeling. The pictures on the hotels page have nothing to do with reality. The rooms are overpriced. Not a single good thing to say about this place.

The room was disappointing.

No staff only virtual check-in, but that was fine. The hotel is extremely outdated. It reminded me of a 1980s bad movie. The hallways smelled, the carpet was filthy, and the room was just terrible. There was no bottled water available to purchase in the vending machine, so I opted for a soda. Thank God we were only there for about 10 hours, so we just to slept in our clothes. We showered the next morning and left. Definitely not worth the money. Will never stay here again.

The room was not bad but I killed a roach and my wife did also.

The room was clean, but dated and there was some damage We were very happy to find a hotel chain that was pet friendly. We have stayed at many other LaQuinta locations that were much nicer.

I’m normally not the type to go based off reviews nor do i leave reviews! So if I’m leaving a review it’s definitely an issue. To start off, my room had bed bugs ((i have pics for proof) the beds was sunk in, the carpet was dirty, the shower knob kept coming off, no iron, windows wrere dirty, barely any light in the room, there’s nobody at the front desk, everything is on a virtual agent machine.,This hotel was a disgrace. I had to switch rooms due to my first room being so filthy. Because Unfortunately i couldn’t get a refund . PLEASE DO NOT STAY HERE

The hotel needs to be undated. The room smells and bed needs to be changed

La habitacion estaba sucia

Location in need of a little TLC maybe spruce it up

The staff are really good

The carpet in the room was sticky, and the carpet in the hall was dirty

Very-very-VERY dirty, roaches are everywhere, super stinky, the hot water is brown in the beginning, the breakfast is awful, but the location is nice and close to IKEA and Sawgrass Mills Mall.

I would say that the location was great for our needs. Everything else…..

Nothing

all very good!

Several roaches in the room. No staff to notify or help when needed. Everything was done thru a robot

During my stay, I observed several guests check in and then leave shortly afterward due to the conditions. Unfortunately, the hotel declined to provide refunds to those guests. Based on my experience, I would not recommend this property.

Lights in the room didnt work and the hot water in the shower never got hot.. paid a good price to take cold showers and get dressed in the dark

Room had bugs in it

No staff on site, building in very poor condition and dirty.

Rooms were clean, bed was comfortable. Rate was cheap for the area. Rooms were run down, rust on door jams, bleach stains on the carpet. Breakfast was bagels, toast, cereal, eggs, coffee and juice. All that, for ths price I would deal with this hotel for the price. HOWEVER, we come to the issue of the check in kiosk. You talk to a person who is who knows where. It went fine. Having a kiosk isnt in itself the issue. The lack of seeing a staff person the entire 3 days of our stay felt unsafe. Plus made it impossibls to get assistance with extra towels etc. But the main issue was that it felt unsafe to not have someone, anyone, in the hotel keeping an eye on the area. If that were changed i would stay again.

Todo estuvo muy bien

Roaches in bathroom floor, hair in tub, sticky counters, worn and dirty couch, wallpaper coming off, overall dirty room. Same with the hotel itself, wallpaper coming off and overall dirty

The room was okay,

There is no staff electronic to get in that's horrible The place was filthy there's no one to help you out roaches

There were insects in the bathroom, a used towel near clean towels, the toilet didnt work properly and everything looked worn.

I was thankful there were no bugs, our shower was good and it drained well. Other than that I wouldn’t stay here again.

First thing you changed me twice for the room hallway smell like weed just a dirty place I was afraid to laid in the bed saw roach around the sink area the couch in the room was broken the mini fridge and microwave had rust on it I would love to have a refund on my stay

Staff was terribly and there where bugs and cockroaches in the room.

The room was not as expected. The rooms were outdated and looked nothing like the pictures on the internet. The tub needed to be replaced or resurfaced. Our particular room had a dead roach on the curtains. Didn’t like that you talk to a human through a computer instead of having a personalized experience

There is no front desk staff onsite. The front desk is a kiosk manned by someone in India with a likely fake Anglo name. The onsite staff only responds to other service requests. There is included breakfast, consisting of bread, bagels, frozen cream cheese and butter, jam and the eggs that come from a carton. Also cereal and milk. The coffee is ok, and there is Lipton tea, and juice. The best breakfast item is the waffles you make yourself using one of the two irons. The WiFi was poor, slow and dropped regularly. The TVs in the rooms failed to stream YouTube, didn't bother with anything else. I stayed there four days, housekeeping was supposed to clean the room every three days. Did not see them on the third day. Maybe they don't bother with a four day stay. The carpet was in need of replacing.

No one on the desk. 2 towels in the bath. Breakfast was lacking. The room felt dirty. Never staying at a La Quinta again.

Dirty room with terrible soft beds. Dirty carpets, old baths… Not to mention the “amenities” the only ok thing about this hotel is the outside structure even with its broken water fountain, it at least looks like a decent place to sleep in.

The room was dirty and we saw a roach. We did not sleep at all. Please clean up the place.

I didn’t like the check in process to be dealing with a machine instead of real person

Old and dirty. Not organized. Terrible service. Staff do not know speak English at all.

Small beds not true queens, for family of 4 cramped. Virtual check in attendant and if the internet goes out good luck getting any help. This is the sole reason i won't be back

Personal very cools!

hhave no interest in wasting koney here gaain.

Quiet location with good biking access to Greenway trail. Shopping and dining are all close-by with a short car ride. Totally enjoyed the stay.

I used the heater it was freezing, the parking lot is dark. The room was dingy smelly and there was grass on my bed and stains in the pillow case. No trash emptying no towel service. Just shabby!

We stayed in room 401 and both beds have a broken spring in it. Was uncomfortable to sleep in

Bathroom light not working, dirty walls, dirty shower

Room was clean. However, there was little to nostaff. Had to check in and check out via a kiosk. Couldn’t speak to anyone directly with a question. Elevator was way overdue for an inspection.

Smells horrible, nasty and has roaches.

Dirty, no customer service on site just a machine.Carpets super dirty never again

My stay was good love the location

The property is conveniently located. However, the breakfast is the same every morning (I stayed for 5 days). The Carpet is filthy, the sofa smelled of urine, the stairs was very dirty. I will not stay at this Hotel again.

After wash the clothes Laundry dryer is not working. And

Ótima localização Café da manhã péssimo

Place was disgusting. Decided to leave 45 minutes after checking in when a cockroach walked over my foot. Emailed the manager to ask for a refund… 2 days later, still no response. There was also, damage to the walls, stained sheets, and a strong smell of mold. I ended up going to a different hotel, that was WAY better and not that much more expensive.

The carpet was dirty, when we went in to the room it wreaked of bleach once the bleach scent went away the bathroom smelled awful. Customer service was good but the room was terrible.

Old hotel,filth,smelling mold,check in and check out by machine,nobody at the front desk, no security sistem of any kind, breakfast lame!

Courteous, clean, friendly people. We will be staying here again.

Conveniently located close to shopping and restaurants

If I could rate this 0 stars I would. Absolutely awful.

Everything good

Roaches, rusted, stale

Run, Run, Run. The worst hotel I ever stayed in my life. In 4 days they had to change my room 3 times. The first room was dirty bed linen and bathroom can’t flush. Second room broken sofa covers all peeled back when I finally get a manager to come up and see it he had the sofa removed and sent to trash. Third room was infested with roaches. Roaches everywhere. Run don’t go to this place I wish had read the reviews before I booked.

Dirty and mold smelling rooms- had to change rooms 2x upon arrival

.

No front desk employee, Check in was at a kiosk with outsourced worker and was extremely slow. The room was terribly dirty, had to get back in line for 45 minutes for another room. The second room was almost as dirty as the first. Extremely unpleased with the experience

The condition of the room I stayed at was the the best or even closed to be decent

Room was infested with roaches. Know one came to clean room after 5 days so we had to go get linen to make bed and clean room upon arrival hair was all over bathroom floor I ask to be put to another room after the 5 day it was a beautiful room but tv did not work and remote was busted but that was not the reason for the channels not changing I think the roaches were due to chips under bed had to put towels on floor to walk as after getting out of shower by the time you reached the bed my feet were extremely black so I had to get face cloth and wash feet at the Ben to put on shoes

Yes, it was dirty. The hallway is filthy and the place is unkempt. That hotel needs to be seriously revamped. They don't care about the property. Had i known it was like that i would have NEVER booked it. I want my money back.

Heat unit scared me when i turned it on. Like it wanted to blow up

do not recommend

not look fresh

The rooms are filthy, carpets are staind everywhere, broken door cabinets, check in is with a virtual Indian person on a screen. We had a lizard in the room. Will never return to any La Quintas. This Hotel needs a serious upgrade.

Yes..i love it there 😍

Room and hotel in general was dirty and smelly.

The hotel is old, dirty carpet in halls and room. Lighting was flicking constantly and dim. No soaps or shampoo. TV small. The hotel is in dire need of upgrades and renovations. Check in was impersonal, no real person, just.a kiosks. For the cost it rates poorly.,

Place is dirty there is no front desk personall also i needed a water could even get that ive been at poor hotels that at least gave you water service is online not very professional hotel is very outdated bed was sinking likea a water bed. ac terrible . No one in hotel to help with anything roaches are more then guest please refurbish

Room and elevator was questionable

This was clearly not an isolated issue. I personally witnessed another guest check out immediately after viewing her room due to similar conditions, and there are multiple reviews describing the same problems. When I reported these concerns, I was refused a refund under the claim that I had “been in the room for five hours,” which is factually incorrect. I dropped my belongings off and left, only returning approximately 30 minutes before discovering and reporting the issues. The room was not used. Compounding the problem, there is no human staff available on site—only a kiosk to submit complaints—making it impossible to address urgent health and safety concerns in real time. Because of this, I contacted Expedia immediately. Given the unsanitary conditions, safety hazards, refusal to refund, lack of staff, and pattern of similar complaints, I will be contacting corporate and filing formal complaints with the Florida Department of Business and Professional Regulation (DBPR) and consumer protection agencies. This stay was stressful, unsafe, and unacceptable. I would strongly advise others not to book this property.

No estaba tan limpio.

O

I had to pay for each amazon package I recived while there. Which is crazy.

This hotel needs to be shutdown! Very outdated an nasty. Upon arrival we had undergarments left in our room that were NOT ours. Trash left in bathroom. Roaches crawling. Dirty carpet! Dirty Pillows. 0/10 would NOT recommend at all.

Room was very outdated and dirty. Definitely not staying here anymore

Breakfast was average with limited options but good quality. Staff was friendly, professional and service was overall good. Room was clean, microwave and fridge was clean. Washroom was average with no exhaust, hence very inconvenient.

Convenient Location. Easy parking

Went to check in had paid for king deluxe was sent to queen. Went back down said he could help me sent to 223 door to room open big bag of trash at the door bed not made no one around went back down had to wait on the desk clerk putting a couple thousand cash putting into virtual machine finially got 323 the room had just been cleaned and very strong cleaning smell that was still there whe we returned the second first time ive ever rented a hotel that they didnt come in the afternoon and make up the room there was only one face towel for two people i got home at 1130 pm had to go back to virtual clerk asking for more towels luckily there was two towels the virtually check in makes this no longer La quinta personal service as i know it and spending 150.00 a night this is the worst experience if ever had with a hotal and i stay at laquinta 2 to 4 night a month

Room dirty. Toilet with blood. Nasty

Room is far from the way it looks online, 100% disappointed

Our room was moldy and ver humid. It’s was dirty when we arrived and there were cleaning it still as we checked in. The bathroom fan was hanging down. Wallpaper was peeling off of the walls. The breakfast in the morning was a joke. Rubbery eggs, lack of tables to eat breakfast. I would recommend staying at a different hotel

ACTUAL PEOPLE!

Bedding mattress needs changing seems old

Yes it was great , will stay again

We had to wait while the room was cleaned and were eventually checked in through the kiosk. The property itself feels run-down and dated. The elevator was extremely slow, the slowest I’ve encountered at a hotel. The room was just okay, nothing special. Hot water took a very long time to warm up and never got more than slightly above room temperature. To make matters worse, our key cards were deactivated before our checkout time, which was inconvenient and unnecessary. Overall, the stay felt poorly managed and understaffed. I would not stay here again unless there are significant improvements in staffing, maintenance, and basic guest services.

No front counter agent when checking in, checkedin through a kiosk. Hallways were humid, Worn, outdated. Rooms were outdated. Shower had stains on the tub. Bed was uncomfortable

Courteous staff. Room, just so-so. No place to charge your phone if you don't bring an adapter, that's terrible !! Lamp on counter leans terribly, against the wall.

Good place at the right price

The carpet is very wet

Somewhat dated but clean rooms. Tiny TV. Good location

There was a musty smell, dirt, mold, and rusty lamps and in the early morning, we saw a cockroach in the bathroom, which demonstrated how unsanitary the room was. Definitely don't pay to have that kind of experience after a long trip. The staff, changed us to another room on other floor, same issue of pest.

PROPERTY: Dirty. Debris everywhere. Hotel staff, though "helpful", were ALWAYS MIA. There's a "remote' check in kiosk who'd have to "call" someone. There's no on site front desk so the room phones are useless. The staff? It was like i was in a food store asking a shelf stocker to help, they barely knew anything. This Hotel seems to be running itself. It's dirty ALL AROUND. 1 elevator that takes forever. The complimentary breakfast was trash, just processed food. They take this "going green" thing too serious because there's no way, as a new check in, I'm recognizing all the use from the previous stay. I had to request the bedding be changed. THIS STAY WAS TERRIBLE and because i had booked and paid through expedia, i saw it through. Those photos online surely did fool me. This is a ran down <1 star property. Unless you can risk getting sick, do not book.

Place was clean and well maintained

,

The room smelled really bad as though someone had had a dog inside. Plus there was no hair conditioner. This hotel is actually located in a very nice area and it is a shame that it is in such a deplorable condition.

For years we have been staying at this la Quinta but over the last few times its getting more and more terrible both me and my five year old son got bitten by mites on the bed and the room smells like car air freshener over garage, after the first day i asked for the room to be cleaned and it was the same way after,i asked if i could lysol the room and imagine they told me no,but i didn't care i did it anyway because the place smells and feels dirty, even the carpet in the room and outside walkway had mold and the guy on the little screen outside didn't care to much, one of the cleaners told me that this hotel is under new management and they dont care about anyone so i cant tell you all what to do but both me and my family will never step foot in that hotel again.

The two rooms we received were filthy. Staff was walking around barefoot in the lobby and I checked in with a zoom meeting employee who was not physically there. When I got to my room we had no towels and a housekeeper showed up who spoke no English and took 3 unfolded towels out of a clear trash bag and put them in our room. We asked for washcloths and never received them. Our other room was equally as dirty and had no soap or shampoo. The other room also did not have pillow cases and when the housekeeper showed up she provided them stained linens. When we called down to ask about the gym that their listing said was nearby that could be used for free none of the staff knew anything about it. Horrific experience.

It was a nice room in general, but we did encounter a couple roaches that we had to kill during our first overnight and the next day. The elevator was a little scary (lots of grinding noises) but otherwise it’s a nice hotel for the price.

No staff. Horrible rooms. The bathroom courting didn't reach the floor so taking a bath was a mess. Everything is old ans smelly

It was very bad experience the room not clean smell very bad carpet is so dirty no body can sleep on this room no front desk to talk to them costumer was leaving already so

The room was smelly. We also didn’t feel safe. At one time a man walked in to our locked room while we were in bed. He saw us and left but it was disconcerting.

Everything is nice

There was one lady who worked at the front desk and she had many other job descriptions. She was always super busy but she did her best to accommodate. However if you're trying to reach the property especially about q dispute dont waste your time. I will never respond as I'm still waiting a response from weeks ago

O atendimento do hotel é vi

The room wasnt clean, the common areas are filthy and with coakroaches. The check in process was a nightmare with virtual machine

I wouldn’t know about the staff as they have a virtual check in process… there is no human at the front desk to greet you. I never physically saw anyone who worked there. But the check-in and out process with the virtual agent did go ok for me. There were others in the lobby that were having difficulty. My room, 220, was dirty and obviously has a humidity issue as everything in the room was rusty. In the morning, my jeans felt damp. Because of this, I never even wanted to eat their breakfast. But it was available. I would not stay here again. The elevator was dirty. The tv didn’t have local channels, only internet based shows and app, which kept freezing. The conditions of the hotel do not reflect in their pricing. I expected better for $100+ per night. This hotel should’ve been more in the $50 a night range for the quality…

Room wasn't up to standard. Tv remote wasn't working, ac wasn't working properly, short of towels in the room. Breakfast wasn't all that no fruits.

Good Hotel

Room was clean as expected

Roaches, dirty and smells like chemicals

The hotel is old. Not dirty just old. I couldn't tell which way was the hot water in the shower since it took so long, but eventually it was hot. The cold water faucet handle in the sink just kept rotating, had to find the perfect spot to stop the water. The guide on the TV wasn't matched up with the actual channel. Like channel 23 was channel 42. Not sure how that even happens. Bed was comfy though, and the breakfast was delicious.

The hotel is disgustingly filthy. There are cacaroaches in the rooms and the breakfast is severely lacking in quality. The hardwood floors are sticky. The hotel check-in is a kiosk and the operator demands a credit card charge of $100 for incidencesals but there are none in the hotel. They are just making money off the float of my money. Stay far away from this hotel. There is a Best Western across the street.

Hotel was a pig pen.

Hotel smelled horrible like mold… Rooms were dirty on arrival sticky unknown residue on mirrors, mold spurs on mirrors, legs of night stand rusty all the way down, mattresses stained, roaches found as well. The carpets in the room was DISGUSTINGLY dirty, hallway carpets look like they hardly been vacuumed in months, food on the floors of the elevator… Cleaning staff extremely rude when asked for towels… I had to go buy Lysol, air freshener, damp rid and a blanket to even make my stay bearable- they wouldn’t honor a refund. Do yourself a favor do not stay here!!!! The pictures they have up IS NOT what you will be walking into! The breakfast is gross also.

The room was filthy and had a musty odor. Visible mold on lampshades. Bits of food on the floor. Would not recommend.

There was a lady refilling the breakfast area who was sweet. There was another gentleman who gave us extra towels after I reported there were bugs on the ones we had in the room.

rooms was not clean every three days as said when i check in

The room was damp and smelt very bad. Bad a lot of dust

This property not supposed to be on the market as a hotel was so dirty.Smelly runs and roaches.If you want me, I can attach pictures of the roaches in the bathroom, I bury this appointment and the rooms stink like humidity.

Did not like the kiosk check in hotel over all look is outdated. We had roaches in our bathroom and the carpets smelled in the room & the hallways. Would not return or recommend to anyone else.

When in room for 5 minutes and immediately when to the reception to ask for a refund. Manager wasn’t helpful at all nor did he fixes the problem. He mentioned he was not loosing money and I needed to contact Expedia customer service.

Very outdated room. Hard to find in person staff if you need something.

This hotel is horrible! It need an overall overhaul. Filthy bathroom, horrible linens, noisy a/c, constant interruptions n the wifi, musty & smelly rooms, horrible nd low, lowest quality breakfast options. Staff that cares needs to be hired!!!I am very surprised that expedia would even have them as an option. Very disappointed. Would never recommend

Great

Súper, excelente servicio

Extremely dirty rooms. Cockroaches outnumber you. Stains everywhere. Had to cancel and move to another hotel.

2-no breathing air because they had sprayed chimical against roach, it was very strong for the 3 nights plus we kill two baby roachs 3-just one person to attend to the breakfast refill was not sufficient, the agent was wonderful but was only one, could not deliver a miracle 4-suitcase stand was broken 5-lamp base beside bed is rusted 6-soap of very low quality Sugestion: if you want to save CLOSE THE HOTEL !

it was dirty - the room was ok but the corridors were filthy - i stayed one night arrived at midnight so had no other choice but to stay. the location was its only one good selling point

Everything was dirty, the bathrooms were old, the carpet was ancient, and it smelled awful.

Tv didn’t work room needs update lights in the bathroom goes on n off check in was a machine which takes too long to check in

Clean room, pleasant staff would stay again

Check in takes a bit long with the self check in. The room was ok for the price. Could use some new sheets and fresh carpets but it wasnt horrible. Place probavly ready for remodeling soon.

Amenities are outdated. Room smelled and felt very humid, carpets are very old and stained. Breakfast was not good at all.

Dirty discusting room , internet very very slow , nothing to drink , cockroaches everywhere. Disgusting terrible

overall great service, breakfast seating could be better

Good staff, nice room, floor corridor leading to room was very smelly.

The hotel in general is a little old and neglected, the room smelled very humid, it does not have adequate ventilation, breakfast is the same every day and there is no variety, only waffles, toast and egg without more options, in Expedia they say that it has a gym when it is not, consulting the receptionist and he did not have a clear answer for us, only his answer was we do not have

Room

Room was dark. Bathroom was broken. Room was next to the elevator and loud. Hotel needs updating.

Desayuno insuficiente Un solo ascensor con largas esperas Insuficientes amenities en el baño

El peor hotel al que he llegado en Estados Unidos. Viejo, con pésimo mantenimiento, paredes despintadas, pisos salidos, el ascensor es un vejestorio, sucio en general, las alfombras de la habitación eran puercas y negras. La puerta del baño no cerraba y nunca les dio la gana de cambiarnos o arreglarla. Los colchones terribles, estaban hasta doblados en la mitad. Parece que no los han cambiado desde que abrieron ese hotel. No hay quien atienda, no brindan servicio, todo es a través de un totem virtual a un call center. NUNCA REGRESARE.

The room was okay, but the air conditioner had a funky smell whenever it came on, and the breakfast was repetitive. With a little more effort in cleaning and maintenance, they could get a 5⭐️ rating.

My stay at this hotel was honestly terrible. The room was dirty and felt completely unkept—so bad that I even have photos of the mattress showing how filthy it was. It was a disgusting experience from start to finish. I wouldn’t stay here again, and I definitely wouldn’t recommend it to anyone. Absolutely horrible.

Let's go from there to a LADY in a KIOSK who is checking in a line of 9+ people and each taking 5 - 10 minutes and NO ONE AT THE FRONT DESK. Let's shoot over to the AC in the lobby and elevator not being on. The fountain in the front reflecting the rest of the experience. Not kept up The room covered in duct tape, the walls peeling in the halls, the spigot in the shower falling off the wall, the cracks in the ceiling. NOTHING was worse than the smoke The microwave did not work The refrigerator was stained and barely got cold THE WORSE EXPERIENCE I HAVE EVER HAD TRAVELING EVER zero stars if possible

Conveniently located next to shopping, and dining

Everything was fine except for breakfast, I think it should improve a little.

Clean room

Breakfast was terrible!

The room was very dirty and had a smell like mold there was hair seen on the floor along with pieces of hair rubber band on the floor. I was very disgusted and felt nauseous from the smell in the room, I had to request another room the Agent was very professional and did give us another room

Average hotel. Not too clean..friendly staff. Good breakfast. Near sawgrass mills

Nice service, even though many of the employees worked remotely (e.g., reception desk).

The from desk employee was over worked - her effort was superior!! I hope she is paid for her 18 hrs plus of service.

I had not gotten my room cleaned from i was there and i made sure left the housekeeping sign on my door,the hotel really needs alot of upgrading and that will be the last place me and my kids stay again.WILL NOT RECOMMEND TO ANYONE

Room smells like smoke.. floor wet…carpet smells

The room was not clean. I have pictures roaches walking around as if they paid the bill little tiny bugs crawling on the bed. I did not sleep one second in that room did not sit on, but the corner of the bed cause I was terrified, went and sat in the lobby to eat, cause I was scared to bring anything into the room, dipped all of my things up and make sure I had it covered so nothing can get in the only nice thing about the room was the refrigerator in the microwave and the TV does the only thing that look like somebody took care of the bathtub is just got black spots everywhere It was just gross. I spoke to them front desk agent one finally got there and she said there’s nothing that could be done other than I’m calling the exterminator that’s all they were willing to do just absolutely nasty and I thought it was OK. I think I should get a refund. I had two rooms and both of them were Disgusting And I have pictures. They have the nerve to serve breakfast, so it’s no telling what those people who trust in that breakfast is eating because just roaches everywhere they should be calling the Board of health.

No toilet paper holder. Wall paper pealing off the wall. Outlets not easily accessible and too few making it difficult to charge phones and electronics. No shampoo or conditioner. The price per night was far too excessive for the conditions we encountered. We we’ll not book a room in La Quinta again

The property was great for its value.

The staff (virtual) was very courteous. The room had a strong cigarettes smell.

The place was nasty. Smelled. Wasn’t clean. Nobody at front desk. Wish i could get my money back as that was the worst stay I’ve had in 20 years.

Checked out within 3 hours lost my $$$

2

Really good place for short trip. Really close to everything we came for. Would recommend.

Never again

The carpet was sooooo nasty I had to wear socks and they turned black in moments. Furniture was stained and also a bit gross looking. No bugs or anything like that though. Having a microwave and fridge was nice. The free breakfast was sparse but better than nothing, coffee was decent. Definitely a mold issue throughout the hotel and the room was very humid so everything felt kind of damp. It's a budget hotel so I didn't expect much. Bed was comfy enough

Pool was dirty hotel was dirty and outside smell like dead animal garbage wasn’t change since I got there Wednesday until today , room keys keep locking me out . No gym at the time of booking stated that there a gym also

Refrig not plugged in so when we got there it was not cold. The TV kept cutting out at least once every 2 minutes all night. It was clean.

Rooms needs upgrading, curtains needs replacing, TV to small., need safe in room, carpet dirty and lobby needs vending machine

WE CHECKED IN THE ROOM HAD PAINTED OVER MOLD. WE SAT FOR 30 mins trying to decide what to do and couldn’t breathe. (5 of us) They moved us to a different room one floor up The wall paper was peeling back with mold behind it in the hallway. We walked into this room and walked out Our whole group was light headed and nauseous. It’s been 10 days since our stay and one person from our group has been to ER 3 times From the mold exposure Also just fyi check in is a computer screen with a person sitting in some other country still learning English

Room was mediocre. Nothing fancy, clean but definitely well used. There were no staff at the front desk. Check in and out was done virtually through a kiosk which was convenient but we needed assistance at the desk and couldnt get help. I dont think I would stay again.

Clean room

Room had small roaches, strong smell to weed during nights, carpet was damp when we arrived and housekeeping is only done every third day. Not a hotel to do anything other than sleep

The room was clean but what impressed my my husband and I the most was the staff. Every person at the front desk was friendly and quick to help anyone at any time.

The outsourced “front desk staff” that was a guy located in India on a screen wasn’t a great impression or experience. Hallways smelled, room was dingy. Sink drained extremely slowly. Since it didn’t appear there was any staff in the lobby or building, it was pointless to ask for assistance. I will NEVER stay at this location again unless they clean it up and hire people to physically be present at the front desk.

Breakfast was extremely limited. Did not see any staff except for one housekeeper and another staff member in the breakfast area. Did not like the self-service check-in. Had limited towels in the room. Room was fine. Just not a place that I will return to.

Habían cucarachas en el baño y el olor en todo el hotel es muy feo

The rooms were not well kept at all. The rug was damped and smelled like wet dog my entire 4 days there. The bed was uncomfortable and the blanket was just a singular sheet. And there was barely any hot water. I would have to rush and do 5 minute showers before it became ice cold.

Unfortunately I was not happy with my stay. Upon arrival there was a line of two other parties checking in with a virtual meeting kiosk, no employees in sight (in fact I never once saw an employee). While efficient the check in process was not courteous and many had issues. I advised the agent I had already paid and only approve the deposit being placed on my card, he assured me it would only be 100$ deposit, I’ve been changed again for the night. The deposit fell off, but the room night cleared again, not what I was expecting. The room was terrible. It smelled like a pool locker room; like chlorine, mildew and body odor. There was discolouration on the ceiling and wet patches. The bathroom lights wouldn’t stay on, and the tub so old its enamel had been worn away, it desperately needs to be resurfaced. All the light fixtures were covered in rust and there was grime on the walls and in the corners. The AC unit worked, but pumped out freezing cold wet air, I took that as a pro (we are in Florida), but the blankets were shoved in a drawer (that wasn’t even closed when I arrived) and stained. While the beds looked made, due to the state of the blankets I was wary. All in all, while it was close to the Amerant Bank Arena, I spent one uncomfortable evening and will not be recommending this hotel to anybody. I will be waiting the customary 7-10 days before disputing any charges that don’t fall off with my credit card company.

It was very convenience, close to amerbanc arena,quiet,

Old Carpet, dirty floors, bathroom in the room didn’t lock, snack machine broken, no room services, or water bottles.

Good hotel, it’s just needs some upgrades

very small shampoo bottle. lots of kids running in the hallway and using their phones in the middle of the night. because of that, got very little sleep

Room was musty. A/C in living area did not work. Toilet could flush, but then you would have to an hour for tank to fill up again. Hallways had wallpaper peeling off and carpets in hallway needed cleaned. Wiill never stay here again. Oh, And staff was on a computer screen.

Pretty dirty hotel. In room carpet looked like it hadn't been cleaned in a while. The room next to us was being aired out due to smoke, which made the hallway smell. There were stains in the shower. Breakfast was ok; bagels, waffles, cereal, eggs, coffee, juice. There was rarely someone at the front desk, there was a virtual front desk you could check in/out with people from a different country.

Todo bien, el desayuno es limitado. Pasillos de los cuartos olían a cigarillo

Room was humid and had very strong odor of mildew; visible water damage in room and hallway. Furniture old and worn out, couch broken. Only one elevator that was running very rough. No one restocking breakfast bar; food ran out well before breakfast hours ended.

THERE SHOULD BE ACTUAL HUMANS WORKING HERE! ON TOP OF THAT I COULDNT EVEN GET WATER! THEY DID NOT HAVE WATER FOR THEIR GUESTS!!!!!!

Bed was comfortable and the place was clean

Nothing

This hotel is terrible. Moldy, stained and uncleaned rooms. Stains and dirty marks on the beds and doors and windows and moldy bathroom.

Was very pleased we only needed sausages with the eggs for breakfast we only got eggs Every thing else was excelant …

My short stay could have been better

The location is low quality, the breakfast was not good at all. Unhealthy options only.

It was ok

Room had ROACHES!!

Need to update rooms and all overall

The breakfast was terrible & always the same & cleaning was not good

Their bathtub as to be upgraded, it’s as black stain like they put something in it and ripped it off and the black satin left behind, the other view is they were no iron board in the room. The bed has to change and be upgraded, bedsides that it was a good stay

Pillows need to be replace and bed sheets need to be more quantity or with a better material for cold

Terrible room! Smelly tiny shower. Disgusting. I’d never stay here again. The manager checking me in was terrible. He could care less about your customers. I read reviews saying it was great. It is NOT

We were here for two nights, this hotel should consider closing for an extended period to remodel. It should not populate in the directory for folks to book rooms for any number of nights.

They gave me a room but wasn’t ready so I had to wait for other room. One of the towels was dirty

Loudest hotel, you can hear a weird electrical sound on the room all day/night. Elevator is ancient and incredibly slow.

Good parking and location. Hair was in my bed, on my pillows, and on the floor. Maybe they didn’t clean it well. Doors were slamming throughout the night in the hallway. The big bummer was that the room didn’t have any hot water, so the showers were freezing. There’s also another La Quinta Inn that is across the street which might make checking in slightly confusing.

The elevator needs to be maintenance ASAP the last inspection is out of date and not done legally by state/city inspector. If you don't care about the business and or the people's comforts then you need to be reported to the BBB office for lack of attention to detail of a business, especially a hotel business with many people coming and going through the hotel.

Breakfast could have been better

Simple easy stay for 1 night, nice breakfast, and friendly staff. We stayed here for 1 night and it was a cheap option. I wouldn’t stay for multiple days because the room is average, and older.

Clean rooms easy parking, electronic check in no more in person excellent breakfast and hotel was close to job i was doing the acoustical ceilings, grid magic inc

No esta tan limpio, las sábanas y toda la cama dan alergias

My room was ready on time (2hr past specified time), room was dirty, furniture was damaged, bathroom and furniture needs an upgrade.

I was in room 115 it was a handicap room that I did not request the shower was dirty the light in the bathroom didn't work I had to replace the light from the one in the bedroom it was just an overall mess wouldn't stay here again

The room was nice an cozy. There were two TVs which was great as my kids occupied one, while my husband and I occupied the other. The bathroom was outdated though. Overall, this room was great for the cost.

Disgusting

The room was dirty

Horrible, do not go there. Worn-out furniture, dirty and stained carpet, foul smells and zero costumer service. My room should've been closed down. Dirty toilet, couldn't believe an beautiful area like sawgrass could ever have such place. Terrible. I took pictures but ashame to show them.

AC , friendly staff . Needs more breakfast option

Old property. Room did not look like the updated rooms on the property listing. Funky smells everywhere. Noisy pipes. Weird noises in room all night. Old looking towels and linens. It was ok for a single night just needed something in this location but would not recommend. The check in kiosk was actually nice and convenient.

The hotel is good for the money…. Now the virtual checking it’s “terrible” they should use employees with flat accent…. ….. When I make the reservation I ask for extra pillows .. never received the pillows… the place is run x ONE employee that’s ok if you don’t decrease the service

The room was gross. Dirty carpet; droppings on the window sill; walls dirty. No blanket to cover with; Very dingy.

Yes it a very much well maintained pro

The bed sheets smelled terrible and there was a roach crawling on the wall.

Ive stayed here 2 previous times, always notice high humidity the moment walking thru the doors. Rooms have been alright to stay for a quick night away. This time woke up with breathing issues, wheezing, noticed while stretching that on the desk was exposed/ damaged partical board and mold growing. Almost slipped in the shower due to unseen coating of something, feet got sticky from the carpet.No live person just virtual, they just said they handle it, which it wasnt clear what that ment.

Nobody there at the screen when I checked out and waited for 10 minutes

Check in was decent, its hotel for a stay, not too many options for breakfast. Didn’t get room refreshed, water temp could be hotter for showers, the two bed seems like roll away twin sizes. Just my opinion. A hotel for a stay and sleep that’s all. Thank you.

Good location.

We were in the hotel for less than a half hour and were trying to get a refund so that we could stay at a different property, because mold causes us allergies. They ended up refunding but charged us a fee.

I was there for 1 night never had a chance to walk around

First room we received had dead bugs in the tub. Moved us to a new room. When we arrived the door was wide open with four fans drying the floor. Went back down stairs to find a new room. Next room seemed ok. It was a few room down from the room with the fans and open door. Well I guess there was a water leak on that side cause our carrot was soaked when we were checking out. Seems to have fallen on hard times.

Beds are kinda low but overall it’s comfortable

The room had a musty smell, the bed sheets were stained and the furniture could use a good steam clean. We were very disappointed.

Found roaches in my room

Self check in

This hotel is the more terrible hotel . Very dirty .! No person in the desk ! Carpets super dirty .! One tissue paper per 3 person per day ! I checkout one day early because was a lot insects . Clean the room every 3 days . Very disgusting .

We first got into a room with stained sheets and dirty floors. Next, we were placed into a room with a broken bed and the sink clogged everytime. Never stay here again

No staff. No front desk clerk. Breakfast was poor. Stayed 5 nights and saw a cleaner 1 day.

No hand towels. TV remote don’t work. Bugs in the room Dirty towels were left hanging from show curtain. Hallways were musty. Wallpaper falling off. Breakfast was good.

Everything ok...

First room was a disaster. Even found vomit in the sink. 2nd room was nasty, sheets smelled like sweat, not clean and with red spots (blood or wine?) Worst Hotel that I ever stayed. Can't believe that it is La Quinta 😢

property was to noisy near the 1st floor.

All the walls has mold, bathroom super dirty, bed is broken, nasty carpets in the room

Pest control needed

Affordable but no concierge made the stay difficult

Overall stay I give it a 1 because zero isn’t available

Poor service

property was ok but i did see a roach in my room

The bathroom setup is horrible it just got to be change but it was cool

Good

Los tapetes sucios y los baños y pisos rotos

There was no hot water only mildly warm

It was good

The hotel and room were not particularly clean and are basically tired. My door didn’t seal tight and the light switch didn’t work. The common area corridor had an order.

The rooms are not cleaned and sanitized. They do not regularly check their rooms. Our room faucet was broken and water was all over the counter. The rooms smell horrible moldy. They changed the room because a plumber needed to do some repairs. The other room smelled worst than the first one old moldy and like wet dirty dusty rug in a room that was closed up with the a/c going.

The building had mold the room was hot

Great location, reasonably priced, but the beds were totally worn out. The hotel could use some upgrades and cleaning.

VERY disappointing! No one at front desk when we arrived. Checked in via kiosk that connected us to a human. He was difficult to understand. The process was slow, causing a line of folks behind us waiting to check-in and one couple in front of us who were having a very difficult time. Elevator is VERY slow. Hallway to room is dark & dreary. Room needs an update! Everything is old & tired. Alarm clock not fully functioning. Lampshades rusted & discolored. Curtain serves as "door" to closet; it hangs from a shower rod twice its width. Cold water faucet broken. Sink stopper missing. Sink & toilet dated. Mattress very soft; made noise everytime you sat on it or got into bed. Something missing from wall over bed, as evidenced by remnants of hardware that once held it up & conspicuous pencil markings. Insufficient towels. No kleenex. (Housekeeper rectified upon request.) No "Do Not Disturb" sign. Only one key card to room; we wanted two. No safe in room.

Check-in and front desk staff are primarily remote. The only ice machin is on the ground floor. Only 1 elevator and that run very slowly. In the room, the AC unit was very very loud, as was the bathroom light/fan combo unit. The bed was uncomfortable, the fridge dirty and the room had a musty smell. Free breakfast was mediocre, toast, bagel, waffle and and strange looking egg patties.

Very poor hotel.

Really dirty

Unclean environment. Mold in rooms. Won’t recommend

The first thing I noticed was an unpleasant odor in my room. The carpet looked worn and could have used either a deep cleaning or replacement. During my entire stay, I never once saw housekeeping. My sheets were never changed, the bathroom was never cleaned, and if I wanted fresh towels, I had to go to the front desk to get them myself. The hotel offers a continental breakfast from 6:00 to 9:00 a.m., but by 8:45 a.m., there was hardly anything left. On my last two mornings, I ended up going elsewhere for breakfast because there was simply no food available that late in the time window. For the price I paid, I expected at least basic daily upkeep of the room. Sadly, that never happened. I will not be staying here again. Sometimes it’s worth paying a little more for a place that provides proper service and comfort.

Bed comfort : need blanket

They ran out of breakfast at the last minute room service my bed was not made up on the housekeeping does not speak any English I asked for two towels to make it my bed she never came back I had to call the front desk to make up my bed and give me some towels if they going to hire somebody make sure they speak English

Hallways not clean

Is perfección

This was by far one of the worst hotel stays I’ve ever experienced. The first room I was given was absolutely disgusting, there were roaches, visible mold, and a foul, lingering odor. I reported it to the front desk, and although they switched my room, the staff seemed completely nonchalant about the situation, as if this was normal. The second room wasn’t much better. It was located right next to a utility room, which meant constant noise, another awful smell, dirty carpet, and just an overall filthy feel. The elevator was painfully slow, and there was no sign of room service at all during my stay. To make matters worse, the pictures shown online are completely misleading, the real condition of the hotel is the exact opposite. I’m beyond disappointed that I spent my hard-earned money here. Would I recommend this place? Absolutely not. Never again.

Entrance clean and ok. Carpet on room floors, look old. I had to the housekeeper for a remote and the tv wire was lose had to keep adjusting to watch tv. Bed was comfy. Water was nice and hot. I wish the sink wasnt at the entrance.n Breakfast was not continental. No meat nor fruits. That needs to be revamped.

Great place to stay , very nice and clean

The room was musty, dirty stained sheets, dirty mirrors and blood stained bathroom. Offered us another room with out the amenities that i originally booked like a sofa. Still in the process of trying to get my refund because we did not stay at that hotel. Whole family was disgusted with that place.

I would not stay there again

For a smoke free hotel the hotel reeked of marijuana and my partner is highly allergic. We checked in the put us in one room where the door looked like it was busted open at one point the second room was nicer but the tv remote was missing the power button there was lint all over the fan in the bathroom and looked like the fan could fall out at any second. Trying to get in touch with the front desk to get new towels was impossible and when I finally did after walking over to the check in kiosk I was told towels would be sent up to which I then received a phone call saying there were out of towels and when I did finally receive towels after going to the lobby for a fourth time the front desk employee had beer in his hands and gave me pool towels

Good hotel but had a broken mirror in the room , the receptionist knew when I mentioned it to them . The breakfast was standard nothing too great . But overall a decent stay

Not a fan of this kind of check in

The automated check in took forever. There was a long line. Also, no air conditioning in the lobby when I check in made it miserable. I understand automation but not having a real person behind the desk made it feel less welcoming.

The room I had mold in the ceiling and cockroach. The carpet in the room and hallway was filthy. Had to change room. The second room was much better no carpet but the toilet seat had no lid. The bed was comfortable. I had a 3 nights stay. On the flip side the staff was friendly and helpful.

The room smelled like mold

I had a very uncomfortable experience. The cleanliness was lacking, and the bathtub was in terrible condition. The check-in process through a kiosk felt impersonal and inconvenient. Overall, the hotel is outdated and in serious need of remodeling. I would not stay there again. There was a roach on the wall.

Swimming pool dirty

The kiosk to check in was a nice surprise.

.

People who work there are all some kindness and compassion people who are willing to help others in whatever situation they can

Very nice and clean

Just so so, good price and locational

Nice and clean

A better breakfast option will be welcomed or at least alternate every other day. Staying for 1 week with the same breakfast each day is not it.

Room smelled terrible, carpet was wet and dirty

Demasiado sucios los vamos las Sabanas. Fue realmente asqueroso jamas volveria

The facility was filthy

Staff was wonderful

👍

We Love Everything about the place it was fantastic will visit them again soon.

Overseas. Convenient yet impersonal. I was fine with it as it kept the cost per night low. AC was loud all night. Toilet didn’t flush on first try. Door of bathroom was all peeling - room 411.

Quality of the room and cleanliness needs some work

Dirty.

From I entered the hotel it was a mess. The elevators were filthy

The hitel needs to be updated, the carpet smells. The carpet around the air-conditioner was wet. When we opened the room door we could smell wet rug.

Pillow cases stained with what looked like blood and soiled bedding.

The place was very dirty. Needs some clean up.

Good, clean, everything was ok