SureStay by Best Western Summerville Flowertown

Yes

yes

The property is currently under construction so I was woken up early every morning from the construction.

I do t know what it was but I itched the entire stay!

The staff is what made my one single night stay remotely accommodating. This place needs attention.

Very good

Disappointing Experience: Loud AC and Poor Breakfast Service. I was quite disappointed with my recent stay. The air conditioning unit was incredibly noisy and didn't seem to cool the room properly. Additionally, the breakfast service was highly unsatisfactory. On my first morning, I arrived 15 minutes before closing, and everything was already cleared away. When I brought this to the receptionist's attention, she dismissively pointed out that they were closing soon. Taking her cue, I came down much earlier the next morning, but the selection was still incredibly sparse. The waffle batter was empty, and the hot food trays for eggs and sausage were completely bare. After I asked the front desk for assistance, it took a significant amount of time for her to return with just a few sausages. The lack of preparation and poor customer service made for a very frustrating experience.

Disappointing Experience: Loud AC and Poor Breakfast Service. I was quite disappointed with my recent stay. The air conditioning unit was incredibly noisy and didn't seem to cool the room properly. Additionally, the breakfast service was highly unsatisfactory. On my first morning, I arrived 15 minutes before closing, and everything was already cleared away. When I brought this to the receptionist's attention, she dismissively pointed out that they were closing soon. Taking her cue, I came down much earlier the next morning, but the selection was still incredibly sparse. The waffle batter was empty, and the hot food trays for eggs and sausage were completely bare. After I asked the front desk for assistance, it took a significant amount of time for her to return with just a few sausages. The lack of preparation and poor customer service made for a very frustrating experience.

Check in is always easy. Staff is very nice. The breakfast isn’t all that great (very few options and quality not the best).

Good

Location breakfast was decent Beds were extremely uncomfortable. Bathroom toilet was loose. Ac was awful, wouldn't get cold. Shower curtain had mold on it. TV offered other streaming but was generic remote do didn't work

Location breakfast was decent Beds were extremely uncomfortable. Bathroom toilet was loose. Ac was awful, wouldn't get cold. Shower curtain had mold on it. TV offered other streaming but was generic remote do didn't work

I enjoyed my stay.

The room was dark. The “bathroom” maybe 1’6” wide. The shower was about the size of a phone booth. The walls had very poor Sheetrock repairs.

Breakfast was good. The room was dark. The “bathroom” maybe 1’6” wide. The shower was about the size of a phone booth. The walls had very poor Sheetrock repairs.

The bedding had burn holes , it seems from the dryer, the shower curtain had mold.... Needs some updates and paint.

There were stains on the bedspread, the carpet, and the curtains. The TV was so pixelated and the sound so garbled that it was unwatchable. Large empty cardboard boxes were in some hallways for days. The bathroom door didn’t close all the way or latch. Apparently the place is being remodeled, but that’s no excuse to neglect the rooms that guests are currently staying in.

Parking was ok. Staff was ok. The room was dark, very low lighting. The carpet and bed covers were stained. One bed was concurved, my back ached just looking at it. The metal cover on the water knob fell off during my shower. Won't be back.

Quiet and comfortable . Needed a space in town to focus without distractions and my stay was perfect.

Breakfast was less than appealing. staff was not helpful, my bathroom water faucet was a drip and they were not helpful in resolving the issue. PLace had a horrible musty smell. Would not stat there again, I guess you get what you pay for..

Breakfast was grab and go fruit or a muffin or a bagel

The people, staff. The carpets in the rooms are very musty and should be removed. Maybe put down linoleum or tile?

The people, staff. The carpets in the rooms are very musty and should be removed. Maybe put down linoleum or tile?

Exceptional

Very dirty

Had a Fishing Trip & This Hotel is Close to Capt. Art’s islandBoysOutdoorsAdventures…Had Quick Breakfast on Boat by 7:33am Fish on By 7:53am …We Caught 7Sharks in No Time…Also Filked 2 Coolers of Fresh Trout Sheepshead & Black Drum…Perfect Stop for Resting Up For Big Day in Charleston…

Superb

good waffles

The bedspread had stains on them x 2. How could someone beside us not notice that?

Breakfast good The bedspread had stains on them x 2. How could someone beside us not notice that?

Hotel was adequate and appeared well kept. Renovations made were well thought out. Staff was friendly. We were in down time waiting

Breakfast was not very good but room was clean. Had to have bedspread replaced because it had what looked like oil spots all over. Bathroom was extremely small. Overall needs updated.

Overall a fairly decent hotel. Nothing fancy. Free breakfast was nice to have available. The main thing for lower stars for us is there’s no elevator so lifting heavy luggage wasn’t easy but for anyone with physical disabilities it could be a challenge,

hotel is not ADA accessible. bathroom door handle was broken, and you could lock the bathroom door from the outside. $100 deposit at property not mentioned on Expedia or in emails. overall not very good.

The room needed some updating. Carpeting was stained. Breakfast was good but not well attended so many items were gone or very little left when we arrived long before the end of the breakfast time. Room had an unpleasant odor. Convenient location.

There was nothing stating they were under renovations when I was booking my room. The beds are extremely small. There is no elevator.

The price however I guess you get what you pay for The smell of Marijuana and the uncomfortable spring mattress

Staff was pleasant. There was nothing stating they were under renovations when I was booking my room. The beds are extremely small. There is no elevator.

The smell of Marijuana and the uncomfortable spring mattress

Yes

Very good

Exceptional

The hotel was under renovation and there was dust, paint chips and the smell of new paint. I’m surprised that Best Western has a hotel of this poor of quality. I would not recommend this chain of hotels to anyone.

I did not like the part that flies were still flying through the hotel. But everything else is clean

Good

I did not like the part that flies were still flying through the hotel. But everything else is clean

The hotel was under construction, there was paint chips and dust all over and smelled like fresh paint. I wish that I had been advised of the condition of the hotel.

I didn’t like it I had to leave time I got there it’s super nasty Everything

Everything

Basically, the room was clean. Both beds had stained blankets on them. This hotel is under construction, you can get in by using the front door or a side door near the front of the hotel.

Good

Nice and clean, great location, great price with breakfast included . Although the beds linen were clean and the comforter was clean there was a white topper over the comforter that had stains.

Nice and clean, great location, great price with breakfast included . Although the beds linen were clean and the comforter was clean there was a white topper over the comforter that had stains.

Pleasant

Very good

Nothing

toilet would not fully flush , cover on bed had stains , shower head kept falling down

Nothing The room sheets smell like mildew the walls peeling and nasty. The bathroom shower nasty. The room smells in general . The carpet feels nasty and gritty. The a/c didn’t work. Asked for at least half of my money back only got %25 back. Just be aware on what you’re getting yourself into staying here.

Location 1 Had to recharge my room key daily 2 Limited receptacles in the room 3 Shower water never got hot 4 I could hear everything that the person in person in the adjoining room which included singing, dropping cans on the floor, and even falling asleep with the TV on 5 had to get the linen changed because there were unknown spots on the bedspread The people in the adjoining room was not being out of the way. The door that separated the two rooms meant you could hear everything.

Terrible

They were in the middle of renovations painting etc. There was dust everywhere. We did not tell in advance. All other hotels were book. 100 deposit due in cash.

The place was run down, dirty, stained comforter and run down bathroom.

Just a terrible stay. We left after one day and ate the cost of the second day just to escape. Poor amenities and creepy beds with stained bed covers. Really? When a bed linen is shot, just throw it away. Breakfast was dreadful with nothing there to eat. The attendant guy was there but didn't bother to put more stuff out. There was an hour left of the breakfast and they were obviously closing it down. One of our worst hotel experiences to date. Oh, and also has a ridiculously loud ac unit as well.

Nice location Breakfast area needs dusting (chairs specifically)

I could only find one outlet in the room. Otherwise the room was simple but nice.

No elevator, the hotel had a smell

Notnear enough outlets to charge phone by bed.

Convince to stores Was being remodeled which it needs badly it’s in bad shape

Yes

Staff was great, room was clean but "worn out". They are in the middle of upgrades and renovations so I feel this may be changing soon. One bed was literally crooked because obviously only one side gets slept on, but suprisingly it was still very comfortable. Air and heat worked great. Not spotless clean but clean and neat and like I said, quite worn out and old. The white bedcovers were quite stained but freshly clean and yes, I smelled them. Breakfast was huge and plenty of variety. Staff was very nice. Parking is quite minimal so parking on the side and back didn't feel quite as 'safe' but there wasn't any loitering or anything. We enjoyed our stay!

The TV had good channels. The food was poor. The staff in both evenings I was there was unprofessional. The room did not provide the amenities I needed such as an ice bucket, rather I was given two trash bags to put ice in and the machine did not work properly.

I hated my stay, first night I saw a roach. It was very noisy and room service will wake you up every day even if you have a sign on the door that says do not disturb. The place smelled like cigarettes.

Thr most uncomfortable bed in existence

The noise due to renovation

The air condition and parking was good. Hotel near everything in Summerville. The room was clean no issues for me i stayed for 5 days

The air condition and parking was good. Hotel near everything in Summerville. The room was clean no issues for me i stayed for 5 days

Room,

Room,

Very good variety .Staff very accomadating Door for shower had no lock so water came out.

It was hair on the floor when we arrived and tissue in the trashcan when we arrived in the room

Excellent location, staff , breakfast

Everything was great!

Everything was great!

The only complaint I have was there was no water pressure in the shower or sink.

The only complaint I have was there was no water pressure in the shower or sink.

Good staff members. Night Auditor is very friendly.

Good staff members. Night Auditor is very friendly.

The room was nice. Doing renovations, staff was amazing and area was convenient.

The room was nice. Doing renovations, staff was amazing and area was convenient.

The carpet was torn, bathroom door paint was worn, also bathroom handle wasn’t on completely on, 2 of the 4 screws removed ,towel rack also fell apart when towel removed from it and the inside had a musty smell to it. The outside of hotel looked good, but pictures of inside totally incorrect. Would not recommend this place.

The carpet was torn, bathroom door paint was worn, also bathroom handle wasn’t on completely on, 2 of the 4 screws removed ,towel rack also fell apart when towel removed from it and the inside had a musty smell to it. The outside of hotel looked good, but pictures of inside totally incorrect. Would not recommend this place.

The staff was good, but the light went out in the shower about 4 days into our stay. It was reported to the front desk, but never replaced. The breakfast was not the greatest.

The staff was good, but the light went out in the shower about 4 days into our stay. It was reported to the front desk, but never replaced. The breakfast was not the greatest.

Nice rooms

Nice rooms

Good and most staff are courteous enough and please they should try to make provision for late check out due to unforseen circumstances

Good and most staff are courteous enough and please they should try to make provision for late check out due to unforseen circumstances

Yes

Yes

K

K

Great place great day

Great place great day

Food was good staff super friendly and very helpful

Food was good staff super friendly and very helpful

After a complete nightmare at a different hotel I transferred over to this one they were more than willing to accommodate what I needed done and working with my point system crap that was going on from the other hotel refunding me and no deposit form this place was an absolute God send a true blessing very clean rooms friendly staff quiet very very reasonable wonderful breakfast good scenery located around everything closed within walking distance I can't speak for the staff enough the staff at that front desk that I have had the pleasure of dealing with in the last 3 days have been absolutely wonderful

After a complete nightmare at a different hotel I transferred over to this one they were more than willing to accommodate what I needed done and working with my point system crap that was going on from the other hotel refunding me and no deposit form this place was an absolute God send a true blessing very clean rooms friendly staff quiet very very reasonable wonderful breakfast good scenery located around everything closed within walking distance I can't speak for the staff enough the staff at that front desk that I have had the pleasure of dealing with in the last 3 days have been absolutely wonderful

First toilet had leak and not flushing. Then room was situated cross from nigth club that produced loud music. Then they moved us after second nigth to another room where also the air conditioning was not working properly. Really this hotel needs a lot of work.

First toilet had leak and not flushing. Then room was situated cross from nigth club that produced loud music. Then they moved us after second nigth to another room where also the air conditioning was not working properly. Really this hotel needs a lot of work.

Had a very early morning. Said breakfast was served starting at 6am and when we arrived at that time it was completely set up and ready to go. Very appreciated

Had a very early morning. Said breakfast was served starting at 6am and when we arrived at that time it was completely set up and ready to go. Very appreciated

The breakfast was fresh. I didn’t like the parking. They were working on the outside, so it was impossible to park near your room.

The breakfast was fresh. I didn’t like the parking. They were working on the outside, so it was impossible to park near your room.

Seen a roach after rebooking my stay for another 3 days . Security deposits are a hassle to get back even when u leave the stay with no problems . Oh and if ur black this is not the area of town to be in . Profiling is a hobby in Summerville . The hotel has a lot of potential, but for the wrong area of town .

Seen a roach after rebooking my stay for another 3 days . Security deposits are a hassle to get back even when u leave the stay with no problems . Oh and if ur black this is not the area of town to be in . Profiling is a hobby in Summerville . The hotel has a lot of potential, but for the wrong area of town .

The gentleman at the desk is always pleasant and professional. The rooms are always spotless. It’s super close to shopping and dinning and it’s 20 minutes from the airport.

The gentleman at the desk is always pleasant and professional. The rooms are always spotless. It’s super close to shopping and dinning and it’s 20 minutes from the airport.

There were roaches in this hotel I actually thought it was a fluke initially but I was killing roaches my entire stay. At one point when I spoke to the front desk receptionist she actually said “ I haven’t had any complaints” she also said “I mean it’s a hotel we have roaches”. I have stayed in too many hotels to name and I have NEVER I MEAN NEVER SEEN ROACHES. She proceeded to give me a nice full can of RAID 😳 haven’t had any complaints huh but you have roach spray on deck , Ms Please! Unfortunately because of the time frame there were no hotels available.

There were roaches in this hotel I actually thought it was a fluke initially but I was killing roaches my entire stay. At one point when I spoke to the front desk receptionist she actually said “ I haven’t had any complaints” she also said “I mean it’s a hotel we have roaches”. I have stayed in too many hotels to name and I have NEVER I MEAN NEVER SEEN ROACHES. She proceeded to give me a nice full can of RAID 😳 haven’t had any complaints huh but you have roach spray on deck , Ms Please! Unfortunately because of the time frame there were no hotels available.

I love It

I love It

Spot on sheet. Changed on request. Bedspread was a little dirty in spots. Front desk staff and cleaning crew were outstanding. Breakfast had meager offerings. The stay was pretty good until Friday night when loud music started about 9 pm and didn’t stop until 1:55 am. My impression was that there was a bar nearby.

Spot on sheet. Changed on request. Bedspread was a little dirty in spots. Front desk staff and cleaning crew were outstanding. Breakfast had meager offerings. The stay was pretty good until Friday night when loud music started about 9 pm and didn’t stop until 1:55 am. My impression was that there was a bar nearby.

Room was clean. It was quiet. Didn't smell. Staff was friendly. Location was good l.

Room was clean. It was quiet. Didn't smell. Staff was friendly. Location was good l.

Asked for a late check out, which as a traveling band, we need that flexibility and have never in 18 years of touring run into a hotel which wouldn’t accommodate that request. Were hounded to leave at 11am after arriving at 2:30am. Ultimately not a venue we can stay at I t he future.

Asked for a late check out, which as a traveling band, we need that flexibility and have never in 18 years of touring run into a hotel which wouldn’t accommodate that request. Were hounded to leave at 11am after arriving at 2:30am. Ultimately not a venue we can stay at I t he future.

The hotel is looking pretty shabby. We were arrived around noon, most hotels will let you in the room early if it’s ready. The hotel was empty, very few guests and they said if we wanted to get the room early it would cost an additional 50.00. Check in at 3 and leave at 11:00. The original reason for checking in at 3:00 was to give the maids time to get the rooms ready, it was never intended to turn a guest away when a room is ready. 3:00 is was never meant to be a disservice. I use to be check in at 11 and check out at 11:00. It has become a scam! The breakfast only had 1 yogurt and the milk was half full and we were the first to arrive for breakfast.

The hotel is looking pretty shabby. We were arrived around noon, most hotels will let you in the room early if it’s ready. The hotel was empty, very few guests and they said if we wanted to get the room early it would cost an additional 50.00. Check in at 3 and leave at 11:00. The original reason for checking in at 3:00 was to give the maids time to get the rooms ready, it was never intended to turn a guest away when a room is ready. 3:00 is was never meant to be a disservice. I use to be check in at 11 and check out at 11:00. It has become a scam! The breakfast only had 1 yogurt and the milk was half full and we were the first to arrive for breakfast.

The list is too long to list. For starters eh ked in at 9pm. The the toilet was clogged, went to the front desk and they did not have a plunger and that maintenance would not be in till 8am. I have to go to Home Depot to buy my own plunger. I saw two bed bugs, and a few roaches.. I took photos. Night time front desk was cold, acted like she was forced to say nice things. Didn't seem realistic more an act. I was there because my father's funeral was down the street I was traveling from out of state and funeral expenses had limited my funds to find a better place.. I should have just spent the extra money.. Don't stay here... Play the extra money to stay elsewhere.

The list is too long to list. For starters eh ked in at 9pm. The the toilet was clogged, went to the front desk and they did not have a plunger and that maintenance would not be in till 8am. I have to go to Home Depot to buy my own plunger. I saw two bed bugs, and a few roaches.. I took photos. Night time front desk was cold, acted like she was forced to say nice things. Didn't seem realistic more an act. I was there because my father's funeral was down the street I was traveling from out of state and funeral expenses had limited my funds to find a better place.. I should have just spent the extra money.. Don't stay here... Play the extra money to stay elsewhere.

Clean

Clean

Sunday bed was not made up and no coffee available in room.

Sunday bed was not made up and no coffee available in room.

Good renovations

Good renovations

The room was nice, some stains on carpet. The staff was very polite and helpful.

The room was nice, some stains on carpet. The staff was very polite and helpful.

Staff was super friendly and helpful. Great location to great eateries. Plenty of channels on tv. The hotel itself is worn down. Peeling paint and chipped furniture. Smoke alarm doesnt work. I found a live roach in my room.

Staff was super friendly and helpful. Great location to great eateries. Plenty of channels on tv. The hotel itself is worn down. Peeling paint and chipped furniture. Smoke alarm doesnt work. I found a live roach in my room.

There was a cockroach crawling inside of the closed fridge. Not sure how it got there, but I am glad I did not have anything besides water in there.

There was a cockroach crawling inside of the closed fridge. Not sure how it got there, but I am glad I did not have anything besides water in there.

It was clean, quiet.

It was clean, quiet.

Cleanliness was an issue. Service was good.

Cleanliness was an issue. Service was good.

Yes everything went well

Yes everything went well

Breakfast was great. Staff, as always was friendly, and helpful as usual. The hotel is usually quiet, and very clean. Never had any problems. Knock on wood.

Breakfast was great. Staff, as always was friendly, and helpful as usual. The hotel is usually quiet, and very clean. Never had any problems. Knock on wood.

The staff that checked us in was amazing.

The staff that checked us in was amazing.

The front desk staff was more than helpful and hospitable. She was nothing short of amazing

The front desk staff was more than helpful and hospitable. She was nothing short of amazing

The morning clerk who set out the breakfast during my stay was the best part of my stay she gave amazing customer service

The morning clerk who set out the breakfast during my stay was the best part of my stay she gave amazing customer service

Worse hotel I’ve ever seen. We only stayed a few minutes and checked out to find another hotel. Staff wouldn’t check us out but still sent a payment even though we never stayed. Seems fraudulent to me.

Worse hotel I’ve ever seen. We only stayed a few minutes and checked out to find another hotel. Staff wouldn’t check us out but still sent a payment even though we never stayed. Seems fraudulent to me.

This has to be the worst hotel experience I’ve ever had. First, when we got to our room, the door was wedged open with the top safety lock, then the toilet had not only not been cleaned but someone had destroyed it. They put us in another room, then that bathroom had not been mopped, the bathroom door wouldn’t close, the shower door didn’t close and with all these rooms that dirty I bet the sheets weren’t even washed between guests, but the beds just made. With the price of this room, I am so disgusted. I would have expected this from a $50-60 room. Not over $100.

This has to be the worst hotel experience I’ve ever had. First, when we got to our room, the door was wedged open with the top safety lock, then the toilet had not only not been cleaned but someone had destroyed it. They put us in another room, then that bathroom had not been mopped, the bathroom door wouldn’t close, the shower door didn’t close and with all these rooms that dirty I bet the sheets weren’t even washed between guests, but the beds just made. With the price of this room, I am so disgusted. I would have expected this from a $50-60 room. Not over $100.

Comfort

Comfort

It is a decent hotel.

It is a decent hotel.

The cooperation of staff to make sure you have what you need.

The cooperation of staff to make sure you have what you need.

Several restaurants nearby.

Several restaurants nearby.

Hotel is undergoing renovations, so it’s noisy outside. Overall the place was clean. Only issue was walking downstairs to get ice because machine on 2nd floor was broken.

Hotel is undergoing renovations, so it’s noisy outside. Overall the place was clean. Only issue was walking downstairs to get ice because machine on 2nd floor was broken.

My room had been recently renovated. Was extremely clean, the bed felt like one could melt into it extra fluffy pillows.The entire staff from check in to check out were all amazing and extra kind, helpful and accommodating!

My room had been recently renovated. Was extremely clean, the bed felt like one could melt into it extra fluffy pillows.The entire staff from check in to check out were all amazing and extra kind, helpful and accommodating!

There was a nightclub next door that blaster music until after 2am. The room lighting was poor, shower stall was too small, no elevator and was under renovations.

There was a nightclub next door that blaster music until after 2am. The room lighting was poor, shower stall was too small, no elevator and was under renovations.

Staff was very personable and accommodating. Only reason for having some 4's is property currently undergoing refurbishing.

Staff was very personable and accommodating. Only reason for having some 4's is property currently undergoing refurbishing.

Overall experience was terrible. There was roaches in the refrigerator the bathroom all over the room. I immediately left the hotel.

Overall experience was terrible. There was roaches in the refrigerator the bathroom all over the room. I immediately left the hotel.

Served its purpose. Nothing to overly great

Served its purpose. Nothing to overly great

Light over the sink didnt work. Half of the lights in the main part of the room didnt work. The a/c was barely keeping up and it wasnt even that hot. The mattresses were wore out (you could feel the springswhen you lay on the bed)!

Light over the sink didnt work. Half of the lights in the main part of the room didnt work. The a/c was barely keeping up and it wasnt even that hot. The mattresses were wore out (you could feel the springswhen you lay on the bed)!

I enjoyed the staff Keita was very polite and helpful. I loved her great customer service.

I enjoyed the staff Keita was very polite and helpful. I loved her great customer service.

Wish it had more updated lights and tvs

Wish it had more updated lights and tvs

Always pleasant, quiet, and well maintained.

Always pleasant, quiet, and well maintained.

Nice stay and well maintained.

Nice stay and well maintained.

Entire hotel needs updating!...from the carpeting in hallways, to the rooms themselves...chipped paint..nicked up walls...damaged wall fixtures...non operational ice machines

Entire hotel needs updating!...from the carpeting in hallways, to the rooms themselves...chipped paint..nicked up walls...damaged wall fixtures...non operational ice machines

My first impression, the property was relatively clean. The staff welcoming. I was put on the second floor. And there was no elevator available at the time of my stay. The staff was able to help carry our bags upstairs due to I have medical issues. There was no way I was going to be able to do it. Down the hallways leading to my room, several different light fixtures were in the process of being renovated so there were wires exposed. An unmanned ladder was left all day on Saturday in the walkway. The room was small, but it was clean and comfortable. The door for the bathroom slides open and close. The first time my son went to the bathroom, the handle broke. I did inform the staff but didn’t see it as a reason to change rooms. She was very polite and willing to move us. We left out bag with toiletries at home. The staff was very sweet and gave us extra shampoo and conditioner because the bottles were small. They were very accommodating. At check out, we needed help again to get the bags downstairs. Again, a staff member assisted us quickly and made the inconvenience of the elevator out of service not so bad. Honestly, we would stay again. Hopefully a little further in the renovation stage.

My first impression, the property was relatively clean. The staff welcoming. I was put on the second floor. And there was no elevator available at the time of my stay. The staff was able to help carry our bags upstairs due to I have medical issues. There was no way I was going to be able to do it. Down the hallways leading to my room, several different light fixtures were in the process of being renovated so there were wires exposed. An unmanned ladder was left all day on Saturday in the walkway. The room was small, but it was clean and comfortable. The door for the bathroom slides open and close. The first time my son went to the bathroom, the handle broke. I did inform the staff but didn’t see it as a reason to change rooms. She was very polite and willing to move us. We left out bag with toiletries at home. The staff was very sweet and gave us extra shampoo and conditioner because the bottles were small. They were very accommodating. At check out, we needed help again to get the bags downstairs. Again, a staff member assisted us quickly and made the inconvenience of the elevator out of service not so bad. Honestly, we would stay again. Hopefully a little further in the renovation stage.

Absolutely horrid experience. If I could give zero stars I would. From check in to check out it was the most horrific experience I’ve ever had with a hotel. At check-in we should’ve just turned around and left. They tried to give us a room that smelled like smoke from the moment we opened the door. When we went downstairs to let them know, they told us that they would change us right away no problems gave us the room next-door, which also smelled like smoke. The fact that there was no elevator should’ve tipped us off right away and they put us upstairs all the way in the back. Why do you not have an elevator for a two-story hotel? They then put us downstairs in a room that smelled musty but did not smell like smoke. We opened the door and there are stains on the curtains stains on the wall cracks in the wall stains on the carpet. It was just absolutely abysmal. The door to the bathroom was a pocket door and did not fully shut or lock. There were cracks in the wall, crack in the sink, and the door to the shower did not fully shut or lock. We figured we were just sleeping there for one night so we were just going to bear with it and deal with it. We left for the evening and came back later and the parking lot was absolutely full of cars as was the restaurant parking lot next-door. The restaurant next-door had music absolutely thumping from it that we could hear in our room as well that did not stop until well past 2 AM. We woke up to cockroaches in our bathroom.

Absolutely horrid experience. If I could give zero stars I would. From check in to check out it was the most horrific experience I’ve ever had with a hotel. At check-in we should’ve just turned around and left. They tried to give us a room that smelled like smoke from the moment we opened the door. When we went downstairs to let them know, they told us that they would change us right away no problems gave us the room next-door, which also smelled like smoke. The fact that there was no elevator should’ve tipped us off right away and they put us upstairs all the way in the back. Why do you not have an elevator for a two-story hotel? They then put us downstairs in a room that smelled musty but did not smell like smoke. We opened the door and there are stains on the curtains stains on the wall cracks in the wall stains on the carpet. It was just absolutely abysmal. The door to the bathroom was a pocket door and did not fully shut or lock. There were cracks in the wall, crack in the sink, and the door to the shower did not fully shut or lock. We figured we were just sleeping there for one night so we were just going to bear with it and deal with it. We left for the evening and came back later and the parking lot was absolutely full of cars as was the restaurant parking lot next-door. The restaurant next-door had music absolutely thumping from it that we could hear in our room as well that did not stop until well past 2 AM. We woke up to cockroaches in our bathroom.

Property was clean, staff were helpful and friendly, the room was clean and tidy, however, the shower definitely needed to be replaced. The floor was painted and sill cracked.

Property was clean, staff were helpful and friendly, the room was clean and tidy, however, the shower definitely needed to be replaced. The floor was painted and sill cracked.

Bed and Pillows were comfy.

Bed and Pillows were comfy.

It's not without issues currently. No elevator in a two story property. The room I was in was musty. Big red (nail polish?) stain in the carpet in front of the sink. Bathroom door had issues. Shower door had issues and the hinges are coming out of the wall. Beds weren't all that comfortable. At breakfast, the waffle batter clogged and had ended up in a big mess on the floor. There's not really enough parking for the number of rooms. The staff are really trying though. So I would stay there again before I pass final judgment. It's hard work to turn around and rebrand a property.

It's not without issues currently. No elevator in a two story property. The room I was in was musty. Big red (nail polish?) stain in the carpet in front of the sink. Bathroom door had issues. Shower door had issues and the hinges are coming out of the wall. Beds weren't all that comfortable. At breakfast, the waffle batter clogged and had ended up in a big mess on the floor. There's not really enough parking for the number of rooms. The staff are really trying though. So I would stay there again before I pass final judgment. It's hard work to turn around and rebrand a property.

Room was clean, staff was friendly, and breakfast each day was 10/10 with plenty of options. Did not get time to check out the pool unfortunately. Only a few minor complaints: water pressure was constantly low in the sink and the light above sink mirror was very dim. With all that to say, we will likely stay again if we come back to the area.

Room was clean, staff was friendly, and breakfast each day was 10/10 with plenty of options. Did not get time to check out the pool unfortunately. Only a few minor complaints: water pressure was constantly low in the sink and the light above sink mirror was very dim. With all that to say, we will likely stay again if we come back to the area.

The night I checked in I was placed in one room and received keys for another. Because of this, someone tried to come into my room while I was in bed. It startled me and I was unable to sleep not sure if someone was going to come into my room again. The room was very dated, and furniture and light fixtures were not properly functioning. I also received mystery bug bites my first night.

The night I checked in I was placed in one room and received keys for another. Because of this, someone tried to come into my room while I was in bed. It startled me and I was unable to sleep not sure if someone was going to come into my room again. The room was very dated, and furniture and light fixtures were not properly functioning. I also received mystery bug bites my first night.

Great Staff!

Great Staff!

The room was clean, breakfast was ok, couldnt use the pool either day we were there for various reasons.

The room was clean, breakfast was ok, couldnt use the pool either day we were there for various reasons.

Friendly staff. Though the facility was being remodeled, it was clean and comfortable.

Friendly staff. Though the facility was being remodeled, it was clean and comfortable.

Nice community. Nice staff. Easy check in/out process. Clean. You can tell it’s being renovated so not everything is perfect but it was good for the price and location to where I needed to be. It’s only 40 minutes from downtown Charleston. And an hour to 2 hours to public beaches depending on where you go. My main goal was traveling to the goose creek military base which was 25-30 minutes from the hotel which was perfect since I didn’t mind the drive.

Nice community. Nice staff. Easy check in/out process. Clean. You can tell it’s being renovated so not everything is perfect but it was good for the price and location to where I needed to be. It’s only 40 minutes from downtown Charleston. And an hour to 2 hours to public beaches depending on where you go. My main goal was traveling to the goose creek military base which was 25-30 minutes from the hotel which was perfect since I didn’t mind the drive.

Hot water was minimal. Exterior door entrance was always accessible w/out room key, pool was maintained daily but more chemicals and filters running overnight would help, breakfast choices were always same and minimal, juice machine still out of order. Hotel management seemed more interested in putting new exterior cameras up.

Hot water was minimal. Exterior door entrance was always accessible w/out room key, pool was maintained daily but more chemicals and filters running overnight would help, breakfast choices were always same and minimal, juice machine still out of order. Hotel management seemed more interested in putting new exterior cameras up.

Great stay! Everything was clean and customer service was great!

Great stay! Everything was clean and customer service was great!

C’eaning

C’eaning

Understand it was a holiday weekend but I had an early flight and even after calling the front desk the party at the back of the lot didn't stop until 2am

Great

The staff was absolutely amazing!! Nice, helpful, perfection!! We stayed in 233 and our neighbors all kept their doors open and traveled between rooms all night which was odd, but they didn't disrupt. When we got there, they had a table in the pool but the ladies working went in and removed it. It was very loud at night with the club next door. All in all, will defiantly consider them again. A very special kudos to the front desk clerk. The vending machines were down, and she gave me one of her cokes!! Above and beyond!

This is a good spot to use for a base for exploring the Charleston area. It is easy to hop on I-26 and get to Charleston in 25 minutes depending on the time of day.

There were stains on the curtains, dirty doors and caulking. The refrigerator would not get cold. The extremely loud music from the restaurant next door was overwhelming.The bed slept well but the stains and dark carpets with outdated decor made it a dismal visit.

Nice but still needs some improvements

You would think they would try to get rid of the roaches when they took over the building it at least attempted they would attempted to get rid of them but they haven't.

Front staff was super friendly.

Was not told about the deposit not being added to my total when I paid in advance online. Thank God for family. That needs to be known before you pay online.

Stay was good

New management. Great people good Breakfast. Nice an quiet and always clean when i stay here

Great stay

Wouldn’t stay again. Police sitting in parking lot all day, there is a club/food place next door music is extremely loud. Just seems like a very crime ridden area

No elevator. $100 hold fee. dirty room, under renovation. No ice machine on 2nd floor that works.

I did not stay there. I tried multiple times to cancel my reservation but Expedia would not let me cancel my reservation. This is a scam

I mean you get what you pay for, the room smelled the pool was dirty also the windows were filthy

They really need to work on the check in process. I actually didn't get to stay because of some mixup with their computers. I had the reservation on my phone but couldn't book the room that I wanted. Maybe next time

It’s was a nice hotel just a lil dated and the breakfast was not good at all .The staff was really nice.

Great location. Easy to find from the highway. Our room was very clean and the staff were all friendly and hospitable

For a one night stay only enjoyed the most comfortable mattress and pillows, warm and cold foods available for breakfast, and friendly staff. Room remodel in bathroom was not quite finished-trim needed paint , room was small, not enough parking available.

Overall, the place was fine. The room was clean and not bad for the price. However, when we arrived the door to our room was broken so we were moved for the night only and would have to move again in the morning. In the morning the door to the original room was still broken so we were moved to another room. While out for the day, the staff proceed to move our stuff out of the room without our consent or any notice to another room due to a "system issue". The only way we found this out was when we returned from being out all day, the key to our room did not work and there were people inside our room. The lady at the front desk had no idea to start where our stuff was or the fact that we had been moved to now a third room at all. Eventually, our belongings were found to have been moved to another room, and we were now staying in there. I have never had this happen to me staying at any location before, let alone have this done with no notice to us at all until we came back at night to find people in the room we thought was ours!

No elevator. Under renovation but no problem.

Renovations apparently means painting a wall green. The room was not clean, the bed was horribly uncomfortable, and the construction workers were still loitering in the parking lot (and outside my window) past 9:30pm. There were lots of holes in the window shade, making that so much worse.

Currently under renovation, limited parking, decent breakfast. Fine for a one night stay.

Nice service and room clean

Really Good !

Clean and comfortable. Friendly staff.

My “go to place”. The stay is always nice, clean and comfortable.

Sean R

Friendly, good staff. Clean room. The property is nearing the end of a big renovation

The room was filthy.and shower seem to have black mold

Property is under construction for a remodel. The exterior shows the improvement but the interior still needs a lot of work. No elevator that I saw, just stairs to get to my second floor room. Saw a roach exit the bathroom & I felt dirty the rest of the stay. Left early because I didnt want to stay longer. Restaurants nearby had loud music playing well into the night after midnight.

Great breakfast

Interior was ok, stained walls, the bathroom fan doesn’t work, the towels were very small, my grandson stands 6”3 barely fits around his waist and grand daughter at 6ft same results, we did ask for some more towels but they’re just small .

loud noises

On check in the employee working was like being at the DMV. Very bothered to be there or do anything.

Not much of a breakfast but it was okay

We did not get a chance to check in because they were having computer issues

It was okay.The hotel is being remodeled.The only thing wrong was the bathroom door wouldn’t slide close.

Friendly staff and super clean

Good

Tv was great.

I was locked out my room

Find a tiny worm.

The stay was fine but the rooms are dated and show wear.

They are in the process of doing exterior remodeling. Room was nice but the restroom sink didn't work. Breakfast was good.

Keita at front desk was fun and helpful. Hotel is being renovated, and is needed, but all in all for the price it was a good value and no real issues and would stay again over paying twice as much next door.

Hotel is under renovation. Room was dirty. There was a food container shoved behind the TV. The wall looked like it had food thrown against it. Sink was clogged. Small black hair stuck to the wall

Because I was not inform that hotel is under renovation

Walk in shower was good

There was also a few missed placed things when housekeeping came .

There were to women at the front desk during my stay that were very pleasant & helpful

It took over 30 min to get checked in even though I booked on line and paid in advance . Front desk clerk was bogged down with recollecting security deposits from long term “stays” this seems to be an issue with some hotels that are listed on hotels.com . This should be disclosed to hotels.com so customers are aware of issues that long term stays present to travelers . If this was disclosed I would have chose a different property so I didn’t have to wait why they ran kept running one of these long term stays debit cards to get their 100.00 deposits .

Awesome place for the price

Comfortable, peaceful,clean, privacy

Nice hotel, they are doing remodeling and good breakfast

Front desk clerk was very nice. Room was clean and nice

The people at front desk were very friendly but the rest of the hotel was awful. Night club right outside our window so had thumping music until 2am and then was woken up early by landscape digging outside our window. Bed were lumpy and floors were disgusting. My white socks were brown within 30 mins. Door to room had big gaps, mold in bathroom, places throughout the room that were falling apart. Water coming out of sink smelled of metallic.

I don't think I would stay there again seeing how my last stay was for 2days and both days as I was trying to go to sleep they started power washing and scraping the building and it was so loud there was no sleeping. During check-in no one said anything about them working on the building or I would t of stayed there

After a long day of driving we received fast friendly service from Keita

Well I work night shifts so as I was going to bed around 7:30-8 am ppl started power washing the windows and scraping them so I didn't get to goto sleep at all then after a long night last night they started right back up this morning power washing and scraping so I didn't even extend my stay like I was going to bc I have been up going on 3days and I needed some sleep. I feel like if your going to have ppl doing that kind of work you should tell your guess because as a night shift worker we sleep mornings and midday.... If I would have been told I would of booked a different place to stay bc truly I feel like I wasted my money by not being able to sleep

Check-in was slow--a plodding but nice person. Overall--price is right and I'd stay again (if water issue was fixed).

The property was nice and clean.