Hilton Garden Inn Chesapeake/Suffolk

Staff was super nice and helpful. Bartender was so nice and her drinks WOW. I have family in Suffolk now. I will make THIS my place to stay!

The place was close to where we needed to be, but don't expect to go there again. Our room was clean, but it looked as if it has been used as an animal room with all the dog cratches on the door.

Ants in the room, dog crap all over the place, a boy and a grown man were urinating in the middle of the day at the back door in plain sight. Staff seemed unconcerned. A breakfast that cost was disappointing considering the cost of the room.

I really enjoyed my stay. The room was very clean and so was the whole property I will definitely stay here again.

I really enjoyed my stay on 5/15/26. Clean environment. I plan to stay here again next visit to Norfolk.

The front desk staff and restaurant staff were fabulous.

Very polite staff and clean rooms.

Superb

Very friendly staff!

The staff was very friendly. But had a couple issues. The toilet didnt work. No water in pool.

Hotel was nice, staff was kind.

Hotel was nice, staff was kind.

Exceptional

Amazing hotel, pleasant staff, and great location

Kitchen staff was fabulous.

clean and quite room.

The comfort and location. I couldn't find the ABC Channel on the television. When I asked the desk clerk about it, he told me that he didn't know if the television had an ABC Channel.

The comfort and location. I couldn't find the ABC Channel on the television. When I asked the desk clerk about it, he told me that he didn't know if the television had an ABC Channel.

Good

The staff was friendly, the outside was clean and very appealing to the eye. My bathroom didn’t work we had to move rooms, they said they couldn’t give me anything back unless Booking.com contacted them. The lights were out in my room. They said they were going to reach out but never did so I was charged full price for a very mediocre stay…

The staff was friendly, the outside was clean and very appealing to the eye. My bathroom didn’t work we had to move rooms, they said they couldn’t give me anything back unless Booking.com contacted them. The lights were out in my room. They said they were going to reach out but never did so I was charged full price for a very mediocre stay…

TV channel choice Breakfast and bar

Breakfast was good.

Very clean, lovely location!! Next door to brewery and taphouse! Breakfast was lackluster and costly for what you get, same as most hotels.

Very good

Big room and very clean

Clean room

The location was near several food places Cleanliness of carpet, Provide towels when requested due to the ones had a smell to it

The location was near several food places Cleanliness of carpet, Provide towels when requested due to the ones had a smell to it

Just stayed for the night. Nice room

Poll was down

Good

Exceptional

Everything was great and me and my wife are satisfied with the location and all the surrounding areas and restaurants and shopping centers

Great place

Property was excellent !

The room was spacious and clean the bed was very comfortable and the staff was very friendly. My only complaint is there was no housekeeping, we could not get extra towels or even enough for both of us, for our two day stay, the breakfast & coffee was served later than advertised.

Exceptional

I was charged $30 for checking in 1 hour before check in time. I'd driven 6 hrs and was exhausted.

Exceptional

Super clean and the staff was super nice

Super clean and the staff was super nice

Disappointing

Location Every time I study is dirty, the rooms, the walls, hair bed hair disgusting. Door knob, dirty light that you touch is dirty. Everything is dirty. Don’t they have inspectors to look at the bathrooms to make sure the walls and fixtures as things that we touch are clean the ceilings in the side of showers hair and boogers come on.

Location Every time I study is dirty, the rooms, the walls, hair bed hair disgusting. Door knob, dirty light that you touch is dirty. Everything is dirty. Don’t they have inspectors to look at the bathrooms to make sure the walls and fixtures as things that we touch are clean the ceilings in the side of showers hair and boogers come on.

The staff is simply amazing. The location is perfect.

The staff is simply amazing. The location is perfect.

Room was ok but not as expected. It was clean and quiet( that’s what matters.

Room was ok but not as expected. It was clean and quiet( that’s what matters.

Room was very clean. The decor was lovely

Room was very clean. The decor was lovely

I didn't realize breakfast wasn't included but I usually stay at 4 and 5 star hotels and resorts so that truly was my error.

No pool or room service

Didn't have room serviced during stay. Linens were not replaced. No Safe for valuables in room. A little expensive for the rating of service.

Pet friendly

The location was great, close to restaurants and central to the surrounding cities. The staff was very helpful and pleasant. The jacuzzi was not working while I was there.

Carpet in room was wet from ac, sink in bathroom was clogged and mattress had stains

Location

I love this hotel, perfect location, clean and quiet. Even though I had a short stay, it would be nice if housekeeping would come in and take the used towels make the bed etc...

N/A There was no soap in the the soap dispenser. Only one remote for two TV’s. Also I asked for new set of towels for second guest and the attendant in the hall way ask me for my room number and never got them. It also took a long time for the water to get warm.

Nothing unsanitary and nasty the bed sheet was not change and blood on the sheet Nothing

The staff and new General Mgr however were outstanding! I was extremely impressed with how responsive and kind they were.

The staff and new General Mgr however were outstanding! I was extremely impressed with how responsive and kind they were.

I was so tired ..the linens smell like a nasty person laid on bed and staff just pulled everything str8 didnt properly clean floor. I dodnt sleep good at all paid 196.00 and no compensation smh

I was so tired ..the linens smell like a nasty person laid on bed and staff just pulled everything str8 didnt properly clean floor. I dodnt sleep good at all paid 196.00 and no compensation smh

The lobby was a mess. The pool was not open but was advertised and the reason I selected the hotel. I learned that it was closed. I wanted my last day cancelled and refunded. The lady at the front said I would be refunded but never was.

Location and cleanliness. We were not immediately greeted by staff when we came to the hotel. And the initial staff member appeared to have a disposition. She did her job but it was not with the courteous smile I’m used to at the Hilton. However, every other staff was pleasant and charming.

Nice clean convenient place

Nice clean convenient place

The room was not the cleanest. Looks like plaster or something on the door handles. No soap in the bathroom. Small bits of trash on carpet in corners of room. Close to hospital surgical center.

The room was not the cleanest. Looks like plaster or something on the door handles. No soap in the bathroom. Small bits of trash on carpet in corners of room. Close to hospital surgical center.

Staff. Was very accommodating and supportive

Staff. Was very accommodating and supportive

Stay was great, room was well tended to. Staff all were friendly but shout out to Audrey the breakfast host and Jen the bartender? She was just over the top!!

Stay was great, room was well tended to. Staff all were friendly but shout out to Audrey the breakfast host and Jen the bartender? She was just over the top!!

This property was extremely dirty, stained carpet, mildew in the shower, stained bedding! Stay anywhere but here.

This property was extremely dirty, stained carpet, mildew in the shower, stained bedding! Stay anywhere but here.

Everything was lovely

Very hospitable, great staff. might want to consider replacing the corridor carpet on the third floor.

Very hospitable, great staff. might want to consider replacing the corridor carpet on the third floor.

Location Breakfast not included.

The courteous and welcoming staff No drink and snack machine on hallways

Noisy doors, noisy maids . Overpriced, aging property trying to keep up.

Noisy doors, noisy maids . Overpriced, aging property trying to keep up.

My room was wonderful. Very spacious.

My room was wonderful. Very spacious.

Extremely disappointed. Sticky urine all over toilet; sofa bed had crumpled used sheets with stained paper towels in it. Sticky substance on floor next to bathroom. Vending machines were removed throughout hotel after first night so water bottles couldn’t be purchased. The last night they finally offered water for purchase. Been staying at Hilton properties for many years but probably not anymore.

Extremely disappointed. Sticky urine all over toilet; sofa bed had crumpled used sheets with stained paper towels in it. Sticky substance on floor next to bathroom. Vending machines were removed throughout hotel after first night so water bottles couldn’t be purchased. The last night they finally offered water for purchase. Been staying at Hilton properties for many years but probably not anymore.

Everything went well no issues at all

Everything went well no issues at all

It was wonderful, breakfast my eggs were cooked to hard!

It was wonderful, breakfast my eggs were cooked to hard!

Check in process was quick but staff was not friendly and felt rushed

Check in process was quick but staff was not friendly and felt rushed

The room was very comfortable.

The room was very comfortable.

Large lobby area. Plenty of seating and lounging areas. Nice outdoor space along with separate smoking oasis. I don’t smoke but it’s nice to see they have a separate smoking covered patio area for them to enjoy. Clean room with suite options. I will be back

Large lobby area. Plenty of seating and lounging areas. Nice outdoor space along with separate smoking oasis. I don’t smoke but it’s nice to see they have a separate smoking covered patio area for them to enjoy. Clean room with suite options. I will be back

Checked about maintenance next day and they said they didn’t see the request. They put it in again and it was finally fixed. Asked for housekeeping because I was out of towels from the AC flood and was told no because they only do it every other day and they already went around at 8am.. they said they’d at least drop off towels but no towels when I returned that evening. The gentleman at the desk finally brought up towels himself. The hot tub jets or heating element were not working. They said they were going to get rid of the hot tub. The pool water was so cloudy that you couldn’t see your feet.

Checked about maintenance next day and they said they didn’t see the request. They put it in again and it was finally fixed. Asked for housekeeping because I was out of towels from the AC flood and was told no because they only do it every other day and they already went around at 8am.. they said they’d at least drop off towels but no towels when I returned that evening. The gentleman at the desk finally brought up towels himself. The hot tub jets or heating element were not working. They said they were going to get rid of the hot tub. The pool water was so cloudy that you couldn’t see your feet.

Good location to cruise port!

Good location to cruise port!

I arrived Fri late afternoon and room not ready. I checked out Monday, they never cleaned my room and the soap dispenser was empty. Fortunately I had some in my bag. No regular coffee in room.Then I got an added charge for $1.95 two days after checkout. Not worth a phone call to dispute. It wasn't for water because there wasn't any in the room. Very disappointing.

I arrived Fri late afternoon and room not ready. I checked out Monday, they never cleaned my room and the soap dispenser was empty. Fortunately I had some in my bag. No regular coffee in room.Then I got an added charge for $1.95 two days after checkout. Not worth a phone call to dispute. It wasn't for water because there wasn't any in the room. Very disappointing.

it was clean

it was clean

Outstanding hotel

Outstanding hotel

Hotel was nice and clean and staff was very nice. The room was lacking some amenities. There was only 1 coffee pod (tea and others). There were no extra blankets in the room.

Hotel was nice and clean and staff was very nice. The room was lacking some amenities. There was only 1 coffee pod (tea and others). There were no extra blankets in the room.

Little pricy for its location and condition.

Little pricy for its location and condition.

Nice and clean room great staff

Nice and clean room great staff

Very nice people work there.

Very nice people work there.

The fifth floor hallway was very dirty. First 2 rooms weren’t clean. Not adequately stock for towels, nor could we get more until day 2. Roach crawled across where I was making my coffee in the lobby. I have worked and regularly stay at HGI properties. I’m sure it’s staffing issue but clearly there is an overall cleanliness issue as well.

The fifth floor hallway was very dirty. First 2 rooms weren’t clean. Not adequately stock for towels, nor could we get more until day 2. Roach crawled across where I was making my coffee in the lobby. I have worked and regularly stay at HGI properties. I’m sure it’s staffing issue but clearly there is an overall cleanliness issue as well.

I informed the staff the water in the room didn’t get hot, the sink or shower. This was by far the worse experience I’ve ever had.

I informed the staff the water in the room didn’t get hot, the sink or shower. This was by far the worse experience I’ve ever had.

Beautiful, clean, quiet and comfortable. Excellent kitchen inside and also two wonderful dining choices very close. The staff was spectacular. All in all a great place to stay!

Beautiful, clean, quiet and comfortable. Excellent kitchen inside and also two wonderful dining choices very close. The staff was spectacular. All in all a great place to stay!

Pleasant stay that was convenient to food options. Clean and spacious lobby area with bar and made to order breakfast options. Rooms were clean. Hilton didn’t disappoint. I’ll be back!

Pleasant stay that was convenient to food options. Clean and spacious lobby area with bar and made to order breakfast options. Rooms were clean. Hilton didn’t disappoint. I’ll be back!

Check-in was smooth and hassle free. We left and went exploring and upon returning found an issue with one of our rooms - somehow the bathroom floor was flooded which leaked out into the room. Went down to the main desk to ask for help. Lamar (who checked us in) remembered me on sight and said he was aware of the situation with our room. He quickly got us switched over to a new room with no hassle. The hotel was quite full so I was surprised there was a room available - but he found out while we were away about the issue and held one for us. After this hiccup the rest of the trip was uneventful. We didn't spend much time at the hotel but found it to be what you'd expect from a Hilton Garden Inn - clean and comfortable. The location was nice - a brewery right next door and lots to do in the area. Overall we found the staff to be polite and friendly. We're grateful for Lamar's help and quick action, the trip definitely would have been soured without that. Give that man a raise for excellent customer service.

Check-in was smooth and hassle free. We left and went exploring and upon returning found an issue with one of our rooms - somehow the bathroom floor was flooded which leaked out into the room. Went down to the main desk to ask for help. Lamar (who checked us in) remembered me on sight and said he was aware of the situation with our room. He quickly got us switched over to a new room with no hassle. The hotel was quite full so I was surprised there was a room available - but he found out while we were away about the issue and held one for us. After this hiccup the rest of the trip was uneventful. We didn't spend much time at the hotel but found it to be what you'd expect from a Hilton Garden Inn - clean and comfortable. The location was nice - a brewery right next door and lots to do in the area. Overall we found the staff to be polite and friendly. We're grateful for Lamar's help and quick action, the trip definitely would have been soured without that. Give that man a raise for excellent customer service.

The carpet was soaked bc the air conditioner was leaking everywhere

The carpet was soaked bc the air conditioner was leaking everywhere

The Staff was nice & helpful. My door key wouldn't work 1st nite there. Ice machine was inoperable

The Staff was nice & helpful. My door key wouldn't work 1st nite there. Ice machine was inoperable

Nice hotel, lots of stores close by. Bar& food was good.

Nice hotel, lots of stores close by. Bar& food was good.

The property was nice as well as the staff. My 13 year old grandson who is a swimmer was disappointed at the size of the pool. Our room was nice. I would stay there again.

The property was nice as well as the staff. My 13 year old grandson who is a swimmer was disappointed at the size of the pool. Our room was nice. I would stay there again.

We were in town for a funeral (3 days) and had 6 rooms booked. Group was mostly 70 years of age and up. We congregated in the lobby for hours at a time. (We were not rowdy and stayed out of the way). The staff was very kind and accommodating. Audrey who ran the kitchen was especially helpful. Had a huge group for breakfast, us and some other family who stopped by, and I know it was difficult to deal with us and all her other customers but she did it like a pro with a smile the whole time. Food was good, beds comfortable and we felt very safe.

We were in town for a funeral (3 days) and had 6 rooms booked. Group was mostly 70 years of age and up. We congregated in the lobby for hours at a time. (We were not rowdy and stayed out of the way). The staff was very kind and accommodating. Audrey who ran the kitchen was especially helpful. Had a huge group for breakfast, us and some other family who stopped by, and I know it was difficult to deal with us and all her other customers but she did it like a pro with a smile the whole time. Food was good, beds comfortable and we felt very safe.

Excellent place to stay. Clean and comfortable.

Excellent place to stay. Clean and comfortable.

I reserved a king room. Upon checkin they did not inform me they checked me into a Queen. Also my partner and I woke up stiff, the bed was absolutely terrible.

I reserved a king room. Upon checkin they did not inform me they checked me into a Queen. Also my partner and I woke up stiff, the bed was absolutely terrible.

The property was fine. My stay went smoothly. I was not aware of a $100 incidental fee; that was a surprise.

The property was fine. My stay went smoothly. I was not aware of a $100 incidental fee; that was a surprise.

We really enjoyed the indoor pool experience, among the calming appearance from the lobby to the comfortable rooms.

We really enjoyed the indoor pool experience, among the calming appearance from the lobby to the comfortable rooms.

Mattress was comfortable. Pretty clean. Staff was nice! Check out is at 11am, not 12pm.

Mattress was comfortable. Pretty clean. Staff was nice! Check out is at 11am, not 12pm.

Property was very dirty. Dirty pillow cases, and our room wasn't ready at 3pm. They finally let us in our room around 345 pm. Also, Expedia stated check out was 12 pm but house keeping was trying to kick us out at 11:24. Overall, this was one of the worst experiences I've had with Expedia. I would not stayhere again.

Property was very dirty. Dirty pillow cases, and our room wasn't ready at 3pm. They finally let us in our room around 345 pm. Also, Expedia stated check out was 12 pm but house keeping was trying to kick us out at 11:24. Overall, this was one of the worst experiences I've had with Expedia. I would not stayhere again.

Could benefit from working alarm clock or just remove it from room.

Could benefit from working alarm clock or just remove it from room.

Very helpful staff

Very helpful staff

The property isnt bad. The room we had needed some work. Example: there was a hole in the bathroom door. Also some of the paint was piling in the bathroom, and spots on the carpet in the room. Staff wise, they could use more to clean. I was going to pay extra to get into the room early, but was told they really didn't have to many people to clean the rooms up. My stay qas different from when i went last summer.

The property isnt bad. The room we had needed some work. Example: there was a hole in the bathroom door. Also some of the paint was piling in the bathroom, and spots on the carpet in the room. Staff wise, they could use more to clean. I was going to pay extra to get into the room early, but was told they really didn't have to many people to clean the rooms up. My stay qas different from when i went last summer.

Convenient to 2 restaurants

Convenient to 2 restaurants

Customer service was friendly. Unfortunately the 3rd party site displayed that this hotel offers cribs but it does not. I would like to say despite other reviews they do have a pool.

Customer service was friendly. Unfortunately the 3rd party site displayed that this hotel offers cribs but it does not. I would like to say despite other reviews they do have a pool.

The staff was awesome! Very clean rooms and loved the outdoor seating area!

The staff was awesome! Very clean rooms and loved the outdoor seating area!

Great

Great

This place is ghetto. The hot tub is broke and cuts your feet. No one cleans the pool no pool towels no housekeeping. The first room was broken the second room they put me in had a broken window and my kids were in the room. The breakfast sucks and super expensive

This place is ghetto. The hot tub is broke and cuts your feet. No one cleans the pool no pool towels no housekeeping. The first room was broken the second room they put me in had a broken window and my kids were in the room. The breakfast sucks and super expensive

I made the reservation w/ my credit card. We brought our pet, so I was walking the dog and my husband went in to let the people at the desk know that we had arrived. The first thing Malcolm did was ask my husband for his identification. Bad idea. This irritated my husband because after he pulled it out, Malcolm said oh no, your wife made the reservation, so she has to come inside and show her id. And it went downhill from there. The best part of the trip was Audrey in the breakfast area, she was amazing, friendly, and one day she was the greeter, and the cook. Food was awesome and Audrey could not have done more for us. She deserves a GOLD Star !!! Both elevator floors were in very bad shape and cruddy dirty. When I walked into the room I opened the room to the bathroom and there were no towels. There were no bags at the Dog station outside which was fine for me, I always have mine on hand but that may have explained why the dog area was littered with poop. Pitiful. I liked the soap and gel dispensers in the shower, they were great. Sad that you got rid of a lot of niceties. No longer had plastic bag in closet that you used to have for laundry. Trash can was very very tiny and divided in 1/2 for recycle. You could not fit 6 cans in the entire basket. Hilton takes on new meaning now for me. I guess when you add "Garden Inn" it means "Hilton-not-so-much"

I made the reservation w/ my credit card. We brought our pet, so I was walking the dog and my husband went in to let the people at the desk know that we had arrived. The first thing Malcolm did was ask my husband for his identification. Bad idea. This irritated my husband because after he pulled it out, Malcolm said oh no, your wife made the reservation, so she has to come inside and show her id. And it went downhill from there. The best part of the trip was Audrey in the breakfast area, she was amazing, friendly, and one day she was the greeter, and the cook. Food was awesome and Audrey could not have done more for us. She deserves a GOLD Star !!! Both elevator floors were in very bad shape and cruddy dirty. When I walked into the room I opened the room to the bathroom and there were no towels. There were no bags at the Dog station outside which was fine for me, I always have mine on hand but that may have explained why the dog area was littered with poop. Pitiful. I liked the soap and gel dispensers in the shower, they were great. Sad that you got rid of a lot of niceties. No longer had plastic bag in closet that you used to have for laundry. Trash can was very very tiny and divided in 1/2 for recycle. You could not fit 6 cans in the entire basket. Hilton takes on new meaning now for me. I guess when you add "Garden Inn" it means "Hilton-not-so-much"

Victoria Tyler

Victoria Tyler

Surrounding guests were very loud into the late hours. The bathroom sink required maintenance upon arrival. The host at check-in was short and cold, just enough to get me checked in. The same person was overly pleasant at checkout. The Hilton app did not work at all for this trip.

Surrounding guests were very loud into the late hours. The bathroom sink required maintenance upon arrival. The host at check-in was short and cold, just enough to get me checked in. The same person was overly pleasant at checkout. The Hilton app did not work at all for this trip.

Later, I went to the desk and told Jan that we did not have such a sign. A very polite gentleman behind the desk said this should not have happened and that our room would be serviced by the end of the day. Neither desk clerk said a word so he must be a very senior person, perhaps a regional manager. Unfortunately, we did not get his name. That night, April 25, we arrived to find dirty towels, an unmade bed, and overflowing trash cans. Towels were delivered on Saturday morning but the housekeeper said we were not down for service. As if that wasn't bad enough, our sink had no plug which we reported every day. And we had to run the shower for up to 10 minutes to get hot water. We have stayed in this hotel 13 times. NEVER AGAIN!!! Melva, Kiara, the wonderful lady who makes breakfast, and the evening desk clerks are delightful.

Later, I went to the desk and told Jan that we did not have such a sign. A very polite gentleman behind the desk said this should not have happened and that our room would be serviced by the end of the day. Neither desk clerk said a word so he must be a very senior person, perhaps a regional manager. Unfortunately, we did not get his name. That night, April 25, we arrived to find dirty towels, an unmade bed, and overflowing trash cans. Towels were delivered on Saturday morning but the housekeeper said we were not down for service. As if that wasn't bad enough, our sink had no plug which we reported every day. And we had to run the shower for up to 10 minutes to get hot water. We have stayed in this hotel 13 times. NEVER AGAIN!!! Melva, Kiara, the wonderful lady who makes breakfast, and the evening desk clerks are delightful.

nice hotel in a quiet area

nice hotel in a quiet area

Great Stay . Top Tier staff.

Great Stay . Top Tier staff.

Comfortable room

Comfortable room

Everything was lovely, the staff, the room, nothing to complain about. Only wish breakfast was included, and not extra

Everything was lovely, the staff, the room, nothing to complain about. Only wish breakfast was included, and not extra

Great and peaceful

Great and peaceful

It is close to family and restaurants.

It is close to family and restaurants.

Great location, great room.

Great location, great room.

Guest toilets dirty

Guest toilets dirty

Great property. Well-maintained and excellent customer service.

Great property. Well-maintained and excellent customer service.

Our stay was average, We rented a suite with separate bedroom, & the living room area was weird, huge room with no furniture except for a small pullout couch small TV & small chair with ottoman in the corner of the room, very strange set-up. The bartender Jen was awesome & friendly. The front desk was very unhelpful when we called down & needed extra pillows & blankets. They hung up on us. Overall it was average.

Our stay was average, We rented a suite with separate bedroom, & the living room area was weird, huge room with no furniture except for a small pullout couch small TV & small chair with ottoman in the corner of the room, very strange set-up. The bartender Jen was awesome & friendly. The front desk was very unhelpful when we called down & needed extra pillows & blankets. They hung up on us. Overall it was average.

Property grounds had alot of loose trash/ debris all around the grounds.

Property grounds had alot of loose trash/ debris all around the grounds.

Nice and clean place to stay.

Nice and clean place to stay.

Was not able to check in at 3 as promised. Did not receive digital key until 6 hours later. Checkin clerk was rude. Reserved a room with two queen beds, received a room with two full beds, clerk claimed that it was a mistake on the website and they could not fix it and would do nothing about it. Woke up in the morning to a roach in the floor. Bathroom ventilation did not work leaving a layer of steam on everything in there. Sink was clogged so that tons of someone else's debris came out of the pipes when I turned on the water. The most I was offered as compensation was movement to another identical room where hopefully the bathroom would work. Next day, new room, sink works. Toilet overflows. Call down to front desk for help. Am informed that no one can do anything, but I can come get a plunger they have on hand. Had to clean up the mess myself. Toilet clogged two more times after that. See Google reviews for photoes.

Was not able to check in at 3 as promised. Did not receive digital key until 6 hours later. Checkin clerk was rude. Reserved a room with two queen beds, received a room with two full beds, clerk claimed that it was a mistake on the website and they could not fix it and would do nothing about it. Woke up in the morning to a roach in the floor. Bathroom ventilation did not work leaving a layer of steam on everything in there. Sink was clogged so that tons of someone else's debris came out of the pipes when I turned on the water. The most I was offered as compensation was movement to another identical room where hopefully the bathroom would work. Next day, new room, sink works. Toilet overflows. Call down to front desk for help. Am informed that no one can do anything, but I can come get a plunger they have on hand. Had to clean up the mess myself. Toilet clogged two more times after that. See Google reviews for photoes.

Love this hotel and all the upgrades that was made to it.

Love this hotel and all the upgrades that was made to it.

My stay was excellent. Staff was very friendly and helpful. Food was delicious. Beautiful clean atmosphere and a beautiful location. Most of all I felt safe. I will share my vist with others.

My stay was excellent. Staff was very friendly and helpful. Food was delicious. Beautiful clean atmosphere and a beautiful location. Most of all I felt safe. I will share my vist with others.

I arrived after 5:00 to an unlit parking area and signs that said park at your own risk. I had to park

I arrived after 5:00 to an unlit parking area and signs that said park at your own risk. I had to park

They are in the process of renovating this hotel. Staff was great.

They are in the process of renovating this hotel. Staff was great.

Staff is always professional and courteous. Property is always clean and updated.

Staff is always professional and courteous. Property is always clean and updated.

It was just a mediocre hotel. The rooms need TLC as our bathroom door had a hole. The drapes has stains.

It was just a mediocre hotel. The rooms need TLC as our bathroom door had a hole. The drapes has stains.

Staff was very polite. Excellect food services. All werec polite and friendly.

Staff was very polite. Excellect food services. All werec polite and friendly.

Our stay was excellent. Hotel staff was kind and attentive. Hotel was very clean. Breakfast was amazing and servers were amazing. Will definitely stay here again.

Our stay was excellent. Hotel staff was kind and attentive. Hotel was very clean. Breakfast was amazing and servers were amazing. Will definitely stay here again.

Great

Great

Screw Expedia screw this property

Screw Expedia screw this property

Grest location rooms good size great staff

Grest location rooms good size great staff

The staff was very friendly, & the room was clean and comfortable. We will definitely stay there again.

The staff was very friendly, & the room was clean and comfortable. We will definitely stay there again.

Service was great. But the water pressure was horrible. There was a huge bag of trash in the middle of the hallway.

Service was great. But the water pressure was horrible. There was a huge bag of trash in the middle of the hallway.

My stay at this property was amazing!!! Everyone from the front desk staff to the restaurant staff was amazing! I will stay at this location on every visit!!!!

Would definitely stay here again.

Consistently maintained well

No Housekeeping service for 3 days. Had to ask for clean towels. Eventually checked out 1 day early.

The hotel was under renovation, so I did not expect a great experience. And mostly the hotel was good except for 2 things . A strong sewer smell in the bathrooms and towels that were not clean. I did go get Lysol spray from the front desk and after several minutes of spraying the odor was bearable. The hotel staff was friendly and helpful and the hotel seemed generally clean. Hopefully after the renovation is finished, the hotel will be up to par with other Hilton properties. Hilton hotels are usually great places to stay.

It was a nice hotel, and the staff was great. Only thing was they were doing renovations in the lobby area so it was dusty. I would say, in a few days they should be done. I am looking forward to going back, and staying again.

This property is currently under renovation. The pool and dinning area are closed. Canceled reservations upon arriving and was not able to receive refund because I made reservation with Expedia

Very nice room.

It was very nice. Staff was very friendly. The room was very nice

Wish we knew that the gym and pool were closed for renovations before we booked online. Might have swayed my decision to book elsewhere or at least discounted us the price of the stay for the inconvenience?

Need to be better organized to handle check in. It was a long wait after traveling for hours looking forward to rest. Check in is supposed to be at 3pm. The wait was close to an hour as they stated that the room was not yet ready…

Great

Quiet and clean

Great place to stay.

I actually stayed at this particular Hilton several times when I have came to Suffolk, Va. Staff has always been polite and attentive, however I wish there was a better policy in place for a general cleaning of the room? Unlike the many Hotels I have stayed the Hilton doesn’t provide a daily cleaning service which is an inconvenience when I return to my room, however the Hilton Front Desk employee did offer me new towels but that offer came by request. As a guest I believe a policy of introduction should be put in place that explains to ALL guests what to expect, I feel it’s unfair for a guest to find out that their request has been denied without being informed prior? In addition I have been very generous with my tips to the Hotel Maids but how would a guests know where to leave a tip if there is no information provided concerning Maid Tipping?

They are updating the property

It was good and the staff were anything short of amazing. Soon as I walked in I felt welcomed.

We only stayed one night. Bed was comfortable and everything pretty clean.

This establishment has become my new favorite place to stay when I visit the Hampton Roads area.

The staff should get a raise

Pillows were not comfortable. Other than that; great accommodations

Great hotel. Super nice. Room is huge and cozy.

I liked that the property was in a nice location. I didn't like they did not have free breakfast, pool was disgusting, cobwebs in room, i requested joint rooms but ended up on 2 different floors, and it was a roach in the bathroom.

Always a nice place to stay.

The check in staff was amazing and courteous, as was the manager however the cleaning staff were beyond rude. We didnt ask for housekeeping because we had our dog with us however we received nothing but dirty looks every single time we would go to use the elevator. Half of the outlets in our room were non-functioning which was inconvenient and the outdoor area could use a good clean. Cigarette butts everywhere as well as trash. We ended up leaving a day early, not the hotels fault but we had a group of children running up and down the halls which caused our dog to bark and harass our neighbors. Overall 5/10 experience.

Okay, but room does not look equal to the advertisement display on the internet.

We appreciated the kind staff but highly cannot recommend due to lack of upkeep.

Site had upgrades in progress, I think patrons should be notified. One elevator, pool closed, noise. Staff was friendly.

When I checked in I was given a little card which stated no maid service. If I needed towels to go to the front desk and if I needed my garbage emptied, to let them know a day ahead. Then the television wasn’t working. First they said it was because of the cable, then the maintenance man came up the next day and did something but was still lagging. Glad I was only there for a few days. I like the Hiltons but was very disappointed with this one. And I did call corporate, never heard back from them.

I have no complaints at all.

I wasn’t happy because the rooms were not kept up. Fixtures were loose. Shower heads in both bathrooms were shaking away from wall Sink fixture loose. Stained ceiling and exhaust fan stained badly which were very unsightly. Exhaust fans on fifth floor and second did not work at all. Ottoman on fifth floor was stained terribly I was very disappointed in the Hilton brand

Helpful staff. Convenient location. Good breakfast selection

We got stuck on the elevator with no free night stay or anything for it

Good location