BLVD Hotel and Studios Universal-Hollywood, an Ascend Collection Hotel

The room was decent, clean when we arrived, and felt like it was recently updated. I do think everything was spaced too far apart though. I couldn’t even reach the night stand while laying/sitting in bed. Parking could be done better, but I understand they are limited on space and are trying to use as much as possible. You’ll either be parking in a front space, which could possibly get blocked in by someone else. Or you’ll be the car blocking someone in, and if they can’t get you to move for that person you will be charged for “double parking”. Very close to Universal Studios, which was the reason for our stay.

2) the WiFi is garbage and desperately needs to be improved asap. On top of that for some reason our regular cell data did not work well in the building either. 3) we were only given: - decaffeinated coffee in the room - 3 bath towels and 1 wash cloth when we had 4 people registered staying in the room - existing stains on the bed sheets - we pressed the button to alert we wanted our room attended to that day, but nobody came The take away from this is the housekeeping doesn’t pay attention to detail and is a bit lazy 4) the hallway is super hot - why not leave it at a comfortable temperature to walk through? But the AC works well in the room. All in all, it’s a ok place to sleep with a comfy bed and lots of pillows.

Room are under renovation, additional 21$ fee is too much for service amenities

Woman old hair on pillow and bed sheet

The room was clean, but a really bad mold, mildew odor, air conditioner not cold enough, and outlets very loose that we could not charge our cellphones. For the price, not even a continental breakfast. I needed a handicap parking and only 2 available and 1 taken by employee without a placard. I WILL NOT STAY THERE AGAIN.

Very nice cozy hotel close to universal studios

Great stay. Friendly staff and bartender. Quick walk to universal studios. Good close places for dinner or breakfast.

However the room's air conditioning did not work properly. Even when set to 60F, the room never got cold and we were sweating throughout the night. In addition, TV was not working during our stay. If the hotel can address the air conditioning problem, it would be a much better place to stay.

The room itself was average. It appeared somewhat dated and in need of updating, and the lighting throughout the room—particularly in the bathroom—was inadequate. We stayed for three nights, and on the morning of our third day, the elevator was out of service. Since we were on the second floor, using the stairs was not an issue for us personally. However, I was concerned about how guests with mobility limitations or other accessibility needs would have managed. The lobby is relatively small, but the adjacent seating and bar area is inviting and provides a more comfortable space to relax. There is also a small market available for convenience, though the prices were quite high. One thoughtful touch was the complimentary drink vouchers provided for the bar during happy hour. Unfortunately, we were visiting Universal Studios and returned after the 7:00 p.m. cutoff each evening, so we were unable to use them. Nevertheless, it was a nice gesture and appreciated. Overall, while there were some positives, the construction noise, outdated room condition, and elevator outage impacted our experience. I would rate this hotel a 6/10.

I loved the hotel…very nice!! The $37/night for parking was out of control!! No free breakfast or anything but a couple free drinks at the bar would have been great if we drank. Staff was very kind and helpful!!

1st of all I would like to say that paying 175.00 for parking is ridiculous. 2nd of all the pool was filthy and not maintained. The room was not ready when we arrived at around 3:10 pm and we had to be issued another room and still had to wait when we were given the room key to a new room. The room was nice and clean however, the toilet and sink both got clogged around day 2 of our stay. wifi signal was poor. overall I would not go back nor recommend this hotel.

Enjoy my stay!

Other than that, the staff were amazing and friendly, but I won't be back because of the staff alone.

Let’s get the good out the way. Staffs amazing. Beyond friendly. Room was large with the double king set up. Location to universal is great. 5 min walk to the shuttle, then up the hill to universal. Staff said, why pay for parking twice. Price seemed ok, but it will lead Into the bad. The bad. I know they claim to be a work in process but there are a few items that just broke it for me. The king bed mattresses were damaged. I about rolled off the bed every night. It must have been the cheapest mattress available and it outlived its life by months considering the number of people it probably sees. The pillows were just bags of feathers. Extremely uncomfortable. Lastly, the utmost deal breaker was the bathroom. Shower worked fine but the exhaust vents must have been for show. Literally everything in the bathroom was soaked by the time I got out of the shower (under 10 min). You can look at the walls and see water damage that’s been repainted so they knew this was an ongoing issue. The paper thin shower curtain that was 3” too short allowed water to drench the entire bathroom floor. Since 4 people were using it, this because quite an issue resolved by barricading multiple sets of towels. For a few more bucks and possibly a longer walk I could have found somewhere else. Again, extremely polite and maybe this will all be addressed after the remodel but I won’t be back any time soon.

The rooms are huge and the staff was nice. The location is great! The bartender was especially sweet and accommodating. I think his name is Matt.

Room was really good size very spacious

If you're simply looking for a place to sleep and don't care much about amenities, this hotel may be a suitable option. However, the issues with the shower, outlets, and hair dryer made the stay less comfortable than expected.

The room was dirty, there was a bug in the room. There were no shower door between the toliet and shower. The hard wood floor was wet walking in. The extra charge for water and coffee is ridiculous . Parking was $34 and water and coffee was $21, so another $55 a day to the charges I paid already. Chairs and shovels all over the place. Paper and tape all over the lights. The bed was uncomfortable. Air conditioning was on and off. The staff memes weee really rude. Overall, would not ever return. I want to request for a refund.

It was clean and spacious. Really easy to get to Universal Studios Hollywood.

Rooms were larger than expected. No room service for 3 days and the pool was across the parking lot. Pretty close to walk to the Universal Studios Hollywood shuttle

Rooms were ok, nothing spectacular. Rooms or spacious but outdated. We got excited that our room had a screen door to a patio, but the patio looked like it was completely rundown with Chairs completely broken up and it was not useful. It actually made us feel unsafe having that screen door there when you rather just have a wall.

Mi familia y ami nos gustó mucho este hotel todo excelente la limpieza la atención todo apesar de ser un viaje muy rápido sin Dudarlo será una opción elegirlo otra ves para nuestro próximo viaje nos encanto el Drink gratis por adulto que nos proporciono el hotel le doy 5 estrellas 🌟 😉

The hotel seems old, the pool was awful (toe nails everywhere- even in the first room) and apparently they were remodeling which we didn’t know until after booking it. I think hotel.com should warn people of any working being down PRIOR to booking! The staff was nice and they gave us 2 complementary drinks but that wasn’t enough. We were placed on the third floor were the internet didn’t work, the air wasn’t working and the patio door was torn like someone tried to break in. They moved us to another room after we called twice to get an update.

I also struggled with the hotel not responding to two contacts via hotels.com

The hotel was not clean. The sheets had stains on them from the previous guest. The parking garage is very small with a large parking fee. You are required to leave your keys at the desk depending on where you park due to double parking. The hotel price is deceptive as they charge an extra service fee that is buried in the description of the hotel listing. I would avoid this one in the future.

I don’t like that the location as great as it is has a lot of homeless drug addicts hanging around but that’s not the hotels fault it’s just bad for there bussiness

Poor wifi. No working telephone. Staff unable to remedy.

Muy mal cuarto para lo q vale la verdad muy mal el cuarto las almohadas horribles la verdad precio es mucho para la propiedad

Very disappointed with my stay at BLVD Hotel & Studios. There were hairs on the sheets, a spider crawling on the pillows, mold in the bathroom, a roach by the door and the sink would not drain. The old AC left the room humid and uncomfortable, and the pillows were cheap and flat. Overall, the hotel did not feel clean or well maintained, and I would not stay here again.

Very close to Universal Studios, easy walk. Nice staff, no frills. Spacious rooms.

The property itself is undergoing renovations so I’m sure a lot of the improvements I had hoped to see on my stay will be better when I return, the room was clean for the most part except the tv had not worked and had damage inside-dots on screen, check in-was easy but I wish the surprise surcharges were disclosed (housekeeping, amenities and parking) the staff was very respectful, the area itself is great for universal but the food in the area… not so great.

- Location is 10 minutes walking distance from Universal City Walk - Free cocktail upon check-in - The bartender in the lobby is incredibly skilled and fascinating to talk to The Bad: - Everything was cheap (doors, soap/shampoo/conditioner, furniture, ect…) - Only had cable - Half the outlets didn’t work - The door didn’t close fully unless you slammed it shut - Beds were the most uncomfortable beds I’ve been in - You pay an extra $300 at check-in for a 4 night stay for “Parking and fees” - Elevator buttons randomly did not work (kept turning off after being pressed several times) - The pool is in a corner of the parking garage in uncomfortable lighting, and is not heated - The “gym” is 3 cardio machines and nothing else, not even weights

Property was great. The room was very large. Only issue we had was we stayed 3 nights and our room was only cleaned once. Other than that it’s a fantastic place especially if your going to Universal Studios.

Staff was very helpful.

Driving up to property and walking into lobby I had high expectations because both were really nice. But once we went up to the room it was just okay nothing nice looked like the they did the bare minimum to make room look modern and new. But can’t complain it was just okay.

I remember that the first time, the lighting and cleanliness were very good. I don’t know what happened this time. The only thing I should highlight is that the bartender was very kind to us. Excellent service from him.

Room was clean, shower could use some upgrades.

Great Customer service will be back again

Our door’s security latch was broken and the room phone didn’t work so it didn’t exactly feel like the most secure room. Also, the parking kinda sucks with you having to either trap your car behind another car or give the front desk your car key so they can pull your car out to free others. So that didn’t feel super safe either. But besides that, it was a perfect hotel

Parking

The bathroom light flickered, the light by the room door was out, and most outlets were loose. It was struggle to plug in anything; phone chargers, hair dryer, anything!

Hotel is not located at walking distance to Universal Studios

I didn’t like it it’s outdated I very much dislike the carpet

The room wasn’t cleaned after we requested service, the phone stayed broken despite two reports, and there were no drawers for clothes. Wi-Fi was too slow for streaming, and the complimentary water bottles were missing until we asked.

We needed to get over to Universal Studios, so the staff was very helpful in giving us an early check-in for our room.

Roaches in rooms, spider webs in windows & ceilings, dirty balconies, non-working telephone, ceiling damage, broken appliances, poor lighting, clogged shower drains, bathrm sinks pools water, 8x8 hole in ground filled with water is the pool

The bathroom was way to dark I had to bring the desk lamp into the bathroom in order to shave. The shower was also very confusing to turn on, not all all intuitive.

Hair on pillows and in shower, just a over all bad vibes

Staff was very helpful, upbeat and positive. And very responsive to customer questions on local amenities.

Spacious room for a family of four, including two teens, but it seemed like a renovation was started and never finished. Lots of noise from the room above us. Staff was friendly and location was convenient to universal studios.

the room was ok and clean, but rhey do abuse of the clean products wirh heavy smell... after awhile, the smell was gone (or i got use to). I am very disappointed that the parking is not included... it is just silly not to put the total price. the room have one light off, which never was fixed even we report it since our first night. the bar is small and ok for a relax moment. overall, these area is overprice... insuppose universal studios is a hidden price to pay.

Staff and bartender were very helpful and customer service friendly great stay

The area was ok we felt safe and slept well. The beds were comfy but the base of the bed was squeaky. It was very close to universal studios which was great. Over all the hotel was ok if it was clean I would have no complaints. It was affordable and close to universal so it was worth it.

This hotel was very dirty. I walked up and saw a homeless person urinating outside. I went in and saw a man paying a woman, looked to be prostitution. Women dresses scandalously. We walked into our room and it reeked of bleach. The shower did not work and the sheets were stained and absolutely disgusting. I traveled alone with two children. One having extreme asthma and would be inhaling bleach all night. It was so bad I checked out immediately. It was dirty and unsafe. The staff or hotels.com would not give me a refund. I am very upset with this whole situation.

The shower setup was a bit confusing. While there are instructions, it still took some trial and error to figure out the temperature and pressure, and the water seemed to come from both the ceiling and handheld shower at the same time, sometimes at different temperatures. The sink was quite high, which might be uncomfortable for some guests. I also had trouble getting the TV to turn on, even after pressing the power button multiple times. Overall, the hotel has a good foundation, but it could benefit from some updates and improvements. The decor and scent throughout the hotel were also a bit unusual and may not appeal to everyone.

Overall stay was good, except my bed was very squeaky and noisy.

The bar tender is amazing and very easy to talk to the front desk staff very friendly.

Clean room, but need to tone down on cleaning solution. We smelled the chlorox as soon as we entered the room.

There was a bit of mildew smell when we entered which you can right away tell is from zero ventilation in the bathroom. We opened the window/balcony and that cleared out within an hour or so. Our only concerns were for the infrastructure/amenities. The shower has a nice rainshower feature, but unfortunately, it doesnt turn all the way off, so you HAD to get your hair wet if you wanted to rinse off. There was also a desk lamp that kept shorting in the corner, and the water pressure for the toilet was so low you would have to flush 3-4 times. The PTAC air unit on the wall was also definitely from the late 80s/90s. It did function well, but was quite loud and an eyesore. We stayed 2 nights. On our first morning, the elevator broke (no one inside). The front desk person was on the phone with repairmen immediately and it was fixed within 10 minutes. Again, the staff was wonderful. I stayed at this hotel 5 years ago as part of a group for a wedding and had a lovely time. I didnt remember this property being so aged. The amenities have definitely declined since so Im hoping to see them reinvest. The staff and cleanliness were great, but the aged feel of the hotel made it one of my least favorite stays in LA of recent years. Im eager to see this one turn around because I do love the convenient location.

Shower water pressure is very low. Air in room is humid even with air conditioner, blowing all day long. Clean room. Footsteps from upstairs is clearly heard. They gave two free drinks at the bar, which was nice of them. Room key does not work for the pool. They need to guide you in order for them to open the pool. Pool is not heated.

Hotel was very Humid and rooms smelled funny. Watched some very weird activity there as well.

Our room was nice and spacious. We enjoyed how close it was to universal studios.

There was a hotel surcharge, additional taxes, and parking fees that I had to pay on arrival.

Polite and friendly staff. The room was spacious and clean.

The room was clean and the staff was very welcoming plus is near Universal Studios.

Clean room every day. Dont let guests ask for it. Thats poor.

Great location; staffing was great- the reception team and bar staff were courteous and knowledgeable. For my room just needed improved sweeping of the floor as collected some significant dust at the bottom of my socks under desk and a few other areas of room.

We had a great stay at the BLVD. The staff was very friendly and eager to help.

M

The property isn't flashy or fancy but it isn't it does what the price point indicates, gives you and affordable place to stay within walking distance to a tram that takes you to Universal Studios. The area isn't the greatest but I mean so is every other hotel in the area with the exception of the two on the park property. Felt safe, Vehicle is in covered parking for a decent price and the staff was the best part, friendly attentive and responsive. I would definitely stay here again on any future trips to the area. Just don't expect the glitz and glamour.

Good location. Room was comfortable but old. Balcony seemed unsafe and was dirty.

Good location

the shower barely worked. not enough toiletries given. the toilet doesn’t flush as well. i do not recommend it. staff was nice that’s the only good thing

5 min walk to the universal studio shuttle service. Room was ok.

Filthy room and broken suitcase wrack there’s no place to sit except bed. Worse experience. Also, you can hear car sounds from outside all night long.

Toilet and Bed are so dirty

Amazing stay booked last minute and very accommodating.

No the phone wasn’t working bed had a lean and no trash can

We got in after a long day from being out. Came to the hotel and let’s just say when you walk in there’s a smell that you just know something is up. We got to our room and first let me tell you I am not the one to leave a room, but when you find bugs in the room, it was a hell no, and I had my kids with me.

It was not very clean. The walls are paper thin. Staff wasn’t rude but not very welcoming… would not recommend staying here.

No continental breakfast which was disappointing considering how pricey it was, the location was extremely convenient- o ly a blo k from Universal studios theme park.

We entered the room and it was hot, we turned the air on and the room never cooled down. We waited 3 hours and couldn’t sleep, so went to the front desk and they offered to pay for our parking. We went back down again and complained and then they offered us a different room. That room cooled down in about 39 minutes. I’d suggest if the room doesn’t cool down within 30 minutes, go tell them.

Staff was friendly

An amazing location, so close to universal studios! I didn’t know what to expect but this was a great hotel and it was very clean. Highly recommend.

Spacious Clean room, friendly staff, near Universal Studios and Metro Rail

clean and big room.

Great location and staff. Rooms are great size. Easy access for parking. Stayed here multiple times and always good experience.

No hot water for shower. Location is right next to highway and I had the street side. Car alarms and Harley's driving by at 1:45am. Staff can't really do much, they appeared to do their best with what they have. I pick the wrong spot for me.

Nice staff but didn’t get our room cleaned

Yes

The room was very outdated. The shower water pressure was awful. The shower curtain was dirty and stained the swimming pool is out in the garage and not heated. Staff members complain to us as guest about how rundown the place was. We were told that they ran out of wash cloths and we had to use hand towels for two days. I would not recommend staying at this property. And I would never stay here again.

The neighborhood was very sketchy.

The rest was perfect!!!

The rest was perfect!!!

Clean spacious rooms. 5 minutes away from Universal studios transfer station.

Clean spacious rooms. 5 minutes away from Universal studios transfer station.

Spacious room. Great location

Spacious room. Great location

Phone was not working in room, which is a safety concern when staying with children

Phone was not working in room, which is a safety concern when staying with children

The staff was great, check in was great, room was clean. However, the room condition was terrible. The outlets were in inconvenient locations and very loose, charging blocks kept slipping out. The nightstand between the two beds was too small, making it so far away from each bed that neither of us were able to reach it without getting out of bed. As soon as we arrived, after using the toilet one time, it clogged. I called the front desk and they sent up a plunger that we had to use more than once. The shower was confusing. There was a showerhead on the ceiling and a handheld shower head. Switching between the two was very difficult and even if you were using the handheld, the ceiling head still dripped. The shower curtain was one of those cloth ones and the step into the shower was so low that water on the bathroom floor after a shower was inevitable.The wifi was terrible. It kept buffering or just kept disconnecting or the signal was poor. Parking was kind of weird. It is stacked parking. If you parked behind someone you had to leave the keys at the desk or get towed if you blocked someone and don't answer the hotel's call. I could not find an ice machine, and if there was one, I didn't see any signs posted anywhere. Overall I would not stay here again. Maybe if you're in a pinch or maybe for just a night it might be okay, but for the 5 days we were here, it was very uncomfortable for us.

The staff was great, check in was great, room was clean. However, the room condition was terrible. The outlets were in inconvenient locations and very loose, charging blocks kept slipping out. The nightstand between the two beds was too small, making it so far away from each bed that neither of us were able to reach it without getting out of bed. As soon as we arrived, after using the toilet one time, it clogged. I called the front desk and they sent up a plunger that we had to use more than once. The shower was confusing. There was a showerhead on the ceiling and a handheld shower head. Switching between the two was very difficult and even if you were using the handheld, the ceiling head still dripped. The shower curtain was one of those cloth ones and the step into the shower was so low that water on the bathroom floor after a shower was inevitable.The wifi was terrible. It kept buffering or just kept disconnecting or the signal was poor. Parking was kind of weird. It is stacked parking. If you parked behind someone you had to leave the keys at the desk or get towed if you blocked someone and don't answer the hotel's call. I could not find an ice machine, and if there was one, I didn't see any signs posted anywhere. Overall I would not stay here again. Maybe if you're in a pinch or maybe for just a night it might be okay, but for the 5 days we were here, it was very uncomfortable for us.

There was one little bottle of shampoo, no conditioner. One hand towel, one rag, and two bath towels only. Hair dryer smelled like fire. All the doors were coming off their hinges. Pillows were lumpy. Felt safe and definitely not the worst hotel I’ve been at. The rooms were big which is nice but even so there was so much noise from other rooms it was hard to sleep.

There was one little bottle of shampoo, no conditioner. One hand towel, one rag, and two bath towels only. Hair dryer smelled like fire. All the doors were coming off their hinges. Pillows were lumpy. Felt safe and definitely not the worst hotel I’ve been at. The rooms were big which is nice but even so there was so much noise from other rooms it was hard to sleep.

Yes, only 2 towels in room. Poorly maintained and elevator wasn’t working. Office did comp our parking, which did earn this hotel 2 stars over 1.

Yes, only 2 towels in room. Poorly maintained and elevator wasn’t working. Office did comp our parking, which did earn this hotel 2 stars over 1.

The hotel looks like it was recently flipped with new paint and a "modern" look. But they missed the details like a sink that leaks water and looks old, a bathtub and drain that looks really old, and table lamps that have seen better days. I had to hold the handle down on the toilet for a while to get it to flush and the water took a few minutes to heat up. All-in-all this place is adequate to stay in so you can go to Universal Studios the next day. Period.

The hotel looks like it was recently flipped with new paint and a "modern" look. But they missed the details like a sink that leaks water and looks old, a bathtub and drain that looks really old, and table lamps that have seen better days. I had to hold the handle down on the toilet for a while to get it to flush and the water took a few minutes to heat up. All-in-all this place is adequate to stay in so you can go to Universal Studios the next day. Period.

Great service

Great service

This is a great hotel if you are visiting universal! It is clearly an old building that they are updating but the updates seem to be intentional and well done. The bathrooms are clean, updated and spacious! (Like family of four can brush teeth together, spacious). The beds were comfortable. The building is pretty loud but keeping the fan on helped- if you’re traveling with littles bring a sound machine and you’ll be fine. It’s about 10(likely less) to the universal shuttle that takes you to the park entrance.

This is a great hotel if you are visiting universal! It is clearly an old building that they are updating but the updates seem to be intentional and well done. The bathrooms are clean, updated and spacious! (Like family of four can brush teeth together, spacious). The beds were comfortable. The building is pretty loud but keeping the fan on helped- if you’re traveling with littles bring a sound machine and you’ll be fine. It’s about 10(likely less) to the universal shuttle that takes you to the park entrance.

Excellent customer service The room very clean When we go to So Cal again we will definitely stay there

Excellent customer service The room very clean When we go to So Cal again we will definitely stay there

The biggest PO was that their spring garage is set up for cars to park nose to tail and you leave your key in at the sell desk in case someone's out. I dot. Want someone goof into my car thank you... an on top of that they charge $38 for parking in their lot and then they charge you $21 to administer that... so $59 to park in a messed up parking garage. What a sh!t show. The doors don't close without putting a shoulder into them encasi Hurley slapped more paint on them instead of doing it right .the flooring in the room is the cheap industrial plastic laminate ... I would never ever stay there again. Ever

The biggest PO was that their spring garage is set up for cars to park nose to tail and you leave your key in at the sell desk in case someone's out. I dot. Want someone goof into my car thank you... an on top of that they charge $38 for parking in their lot and then they charge you $21 to administer that... so $59 to park in a messed up parking garage. What a sh!t show. The doors don't close without putting a shoulder into them encasi Hurley slapped more paint on them instead of doing it right .the flooring in the room is the cheap industrial plastic laminate ... I would never ever stay there again. Ever

A dump. Very nice staff, but bad facility - common areas were messy, elevator (didn’t work), stair wells were primitive, room had cheap and damaged furniture, lights didn’t work., parking set up was bad. The second worst hotel I have stayed in in the US.

A dump. Very nice staff, but bad facility - common areas were messy, elevator (didn’t work), stair wells were primitive, room had cheap and damaged furniture, lights didn’t work., parking set up was bad. The second worst hotel I have stayed in in the US.

Amenities, clean room staff

Amenities, clean room staff

We liked the location , friendly staff, and room size.

We liked the location , friendly staff, and room size.

The beds were horrible, one wash cloth, had to pay an extra 21.65 for something??? Not a clean room! Won't return!

The beds were horrible, one wash cloth, had to pay an extra 21.65 for something??? Not a clean room! Won't return!

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Overall great location to universal studios and unique experience. The room was nice and spacious. The gym space waa not the greatest but it worked for what was needed at the time. Did have to ask staff a few time for the basic shampoo and conditioner etc for the bath.

Overall great location to universal studios and unique experience. The room was nice and spacious. The gym space waa not the greatest but it worked for what was needed at the time. Did have to ask staff a few time for the basic shampoo and conditioner etc for the bath.

Friendly staff, great bartender, overall very welcoming and great services

Friendly staff, great bartender, overall very welcoming and great services

Staff was courteous. The room temperature was extremely inconsistent no matter how we changed the settings. There was an overpowering deodorizer/air freshener. The pool was in the far corner of the parkade and was not enjoyable at all.

Staff was courteous. The room temperature was extremely inconsistent no matter how we changed the settings. There was an overpowering deodorizer/air freshener. The pool was in the far corner of the parkade and was not enjoyable at all.

The staff was kind and attentive, but our room was way less than what we were expecting.

The staff was kind and attentive, but our room was way less than what we were expecting.

Sheets were definitely NOT replaced with new ones on day 1. The cleaning crew talk and laugh very loud. So we were woken up by 8:30am and we were NOT checking out that day either.

Within walking distance to Universals. Rooms in need of some maintenance however I believe they are in the process of doing this.

Room is clean. Staff are professionals.

Room is clean. Staff are professionals.

They charge 31 for parking and a 23$ service charge when you get there. Hotel is very mid and overpriced

They charge 31 for parking and a 23$ service charge when you get there. Hotel is very mid and overpriced

Clean, Friendly, Accommodating. The beds weren't as comfy as I would have expected from everything else, but I would still stay again happily. Easy walk or Uber to Universal.

Clean, Friendly, Accommodating. The beds weren't as comfy as I would have expected from everything else, but I would still stay again happily. Easy walk or Uber to Universal.

Someone stole my backpack while in hotel staff custody. Several attempts were made to contact staff to view video footage. There were no responses.

Smell

Smell

Staff was great at check in and out. Room was good.

Staff was great at check in and out. Room was good.

Noisy fridge in room, hard to sleep. Rude front desk. Won’t be back.

Noisy fridge in room, hard to sleep. Rude front desk. Won’t be back.

Great quiet location close to freeway and universal

Great quiet location close to freeway and universal

Great stay. The welcome drink was very nice. The hallway smelled fresh and clean. Staff were wonderful. Close less than 10 minute walk to the free tram to Universal Studios. Definitely staying every year.

Great stay. The welcome drink was very nice. The hallway smelled fresh and clean. Staff were wonderful. Close less than 10 minute walk to the free tram to Universal Studios. Definitely staying every year.

Staff are very nice and helpful! Rooms are clean and very close to Universal Studios.

Staff are very nice and helpful! Rooms are clean and very close to Universal Studios.

The staff was courteous

The staff was courteous

My biggest feedback was the elevator not working when we stayed there. They were kind to offer someone to bring my stuff up and remove the service fee but we were still charged for parking. The rooms themselves were nice and spacious. Service was as expected.

My biggest feedback was the elevator not working when we stayed there. They were kind to offer someone to bring my stuff up and remove the service fee but we were still charged for parking. The rooms themselves were nice and spacious. Service was as expected.

Very conveniency hotel. Easy to go to the studio

Very conveniency hotel. Easy to go to the studio

Staff were awesome otherwise this would have been 1 star.

Staff were awesome otherwise this would have been 1 star.

Friendly staff

Friendly staff

Room was big and clean

Room was big and clean

Booked it last minute and everything was as disclosed (parking fee, tight parking, neighborhood was a bit rough). The staff greeted us in an attentive and friendly manner. Rooms were spacious and clean. Location was convenient from Universal Studios. In house barber was a plus. The only thing that freaked me out was that if you don’t check in by 12midnight they will cancel your reservation. Is that a new norm?

Booked it last minute and everything was as disclosed (parking fee, tight parking, neighborhood was a bit rough). The staff greeted us in an attentive and friendly manner. Rooms were spacious and clean. Location was convenient from Universal Studios. In house barber was a plus. The only thing that freaked me out was that if you don’t check in by 12midnight they will cancel your reservation. Is that a new norm?

The staff were welcoming and friendly. The room was spacious and clean. The shower and toilet barely worked when we called to report the issue no one answered after 15 minutes. Overall it was a good stay.

The staff were welcoming and friendly. The room was spacious and clean. The shower and toilet barely worked when we called to report the issue no one answered after 15 minutes. Overall it was a good stay.

Two people I want to say thank you - First the bartender (sorry I forgot the name) He made sure my cocktails taste perfect. Second, the guy at the recpetion on night duty of Dec 20. We already checked out in the morning but left luggage to be collected at night before we head to our amtrack trip. This trip got delayed for 2 hours! It was 12 midnight and we asked if we can stay while we wait for our departure time. He was the kindest, most accommodating person, he let us stay in the lobby and made sure we were comfortable. I hope somehow you read this. Thank you for your help.

Two people I want to say thank you - First the bartender (sorry I forgot the name) He made sure my cocktails taste perfect. Second, the guy at the recpetion on night duty of Dec 20. We already checked out in the morning but left luggage to be collected at night before we head to our amtrack trip. This trip got delayed for 2 hours! It was 12 midnight and we asked if we can stay while we wait for our departure time. He was the kindest, most accommodating person, he let us stay in the lobby and made sure we were comfortable. I hope somehow you read this. Thank you for your help.

Sign on the outside of the hotel said best rates on Hotels.com. I guess there is a reason.

Sign on the outside of the hotel said best rates on Hotels.com. I guess there is a reason.

Humid, sticky sheets, bed bugs

Humid, sticky sheets, bed bugs

The pictures are very deceiving. The pool is in the parking garage corner and was in terrible shape. The room was nice and big but the bathroom was very dirty. The area is very dirty which was shocking because it is right outside of universal studios.

The pictures are very deceiving. The pool is in the parking garage corner and was in terrible shape. The room was nice and big but the bathroom was very dirty. The area is very dirty which was shocking because it is right outside of universal studios.

Exceptional

Hotel is currently under construction

Hotel is currently under construction

Everything is good. Staff are very approachable. Room is neat.

Everything is good. Staff are very approachable. Room is neat.

The room was very nice, and having 2 king beds was very nice for our family. The only issue was the bathroom had no venting and so it got very humid in the room and there was black mold in the bathroom.

The room was very nice, and having 2 king beds was very nice for our family. The only issue was the bathroom had no venting and so it got very humid in the room and there was black mold in the bathroom.

It was good

It was good

Wish bathroom lights were little brighter

Wish bathroom lights were little brighter

Our stay was good, the location was convenient for our trip. The only issue we had was with our room keys. They wouldn’t work and when we would let the front desk know they would say they were re-programmed, but they still didn’t work so we were continually going back and forth. Other than that, they do have a barbershop there which was a plus for anyone in need of the service.

Our stay was good, the location was convenient for our trip. The only issue we had was with our room keys. They wouldn’t work and when we would let the front desk know they would say they were re-programmed, but they still didn’t work so we were continually going back and forth. Other than that, they do have a barbershop there which was a plus for anyone in need of the service.

Furniture was old and dusty. You could hear the people in the next room as if they were I. Your room. Freeway entrance outside our window could hear the traffic ALL night! Expected more for price

Furniture was old and dusty. You could hear the people in the next room as if they were I. Your room. Freeway entrance outside our window could hear the traffic ALL night! Expected more for price

Staff was great

Staff was great

Our stay was okay. I felt like shower/ bathroom could’ve been cleaner

The staff is wonderful. The room was big and comfort, we did have a problem with AC unit but they was quick help us out. Universal Studios a short walk. Thank you front desk member for helping out and making awesome memories. Looking forward to staying here more in future trip.

Very close and convenient location if universal park is your destination. Shuttle available within walking distance. Staff is friendly. Booking included complimentary beverage at the bar located on site. Room was okay, hotel currently undergoing renovation. Parking available at additional price.

The pool is non existent. It was the reason we went... my 10 year old wanted to swim for her birthday. Its not a pool... its a broken hot tub. We would like a refund for that alone, but I know we would never get that. And over $100 in fees is totally unacceptable. We will tell people to avoid this hotel at all costs.

The mattress was so uncomfortable and the pillows flat. The room was under furnished and the tv was small and old. The worst hotel, we honestly couldn’t wait to leave.

Location great for universal studios. Parking prices

Not intuitive how to turn shower on. Annoying. I called down and my business partner had called for the same thing from a different room. Good location near but not on freeway Basic decor.

Clean, comfortable bed and close to Universal Studios. Poor ventilation in the bathroom.

pool is bad and cold

Todo estuvo muy bien

hidden fees

They give two vouchers for a free drink

.

The BLVD is clean and the rooms are very clean. The best part is , you get a welcome drinks! It’s very convenient to get around!

The room was spacious and looked very nice. And the distance to Universal Studios for the budget was great. The downside… we saw 3 roaches. I am hoping and going to chalk it up as this may be due to the current renovation. I understand the area is older. Hopefully some pest control and sealing off the newly installed tile and bare boards can help the issue. I’d absolutely give the hotel another shot if this issue was addressed.

The employees were very courteous. The room however, needed a little love: the table lamp missed the on/off button and the electrical connections were useless (too loose!)

Pool was under construction. Only really good thing was nice bar tender and front desk!

Heat never came on in the room, it was cold. Shower took too long to get hot. Had do not disturb on the door and staff still came in and straightened up room.

The room was great - it was large with 2 king beds and a living area. Beds/pillows were comfortable. Staff was friendly and helpful. Enjoyed the free drink ticket at the bar. It was walking distant to a grocery store. The neighbourhood was ok - we didn't feel as comfortable walking at night. It was close to Universal Studio's.

Rooms out dated

The front desk were friendly from the start. The rooms were clean. The only thing I would say is the parking is different but no big deal. I would definitely stay there again

Rooms were very nice and clean! Will definitely book again

The bar was stocked, the room was clean and the coffee bar was adequate, but when I tried to plug in my phone charger to the lamps or wall outlets it wouldn't fit. It was too loose and my wall plug wouldn't stay in the outlet. I had to use my USB charger instead and this made phone charging very slow and inconvenient. Otherwise our stay was great, the staff was courteous and the car tender was funny and easy to talk to.

A/C well clean

Staff was great. Room was clean and spacious

Clean room. Good location.

Boat as clean when we got there, but it was very close to the Universal which is good

Everything was great. Nancy(the manager) went above and beyond to make this stay wonderful for me, my wife and our daughter. Housekeeping was also wonderful as our room and the hotel was pretty spotless! The shuttle for Universal was within walking distance, a less than ten minute walk. The pool heater wasn’t working, but it was indoor and was almost warm without it. This is our new “go-to” hotel for our Universal trips.

Great staff, great room,best staff

Check in was easy! Great staff. The room was clean, beds were so comfortable! The shower was nice and big. Housekeeping was great, too.

I never found the pool. I found the gym, but not the pool.

And they still warn us that if we want them to clean, we have to say it "well,I said no," they might even charge us for that. The hotel looks like it used to be a Motel 6; it even has orange doors like Motel 6s, and they just disguised the lobby to make it look luxurious. They also have double parking and warn you to leave them the key or they'll call a tow truck. I wouldn't go back, I wouldn't recommend it,

Plus, my key card stopped working many times, I had to keep going down to the desk 5 times. finally she had to bring a key up and let me into my room. Other than that, the room IS comfortable though., I liked the bed.

Yes

Friendly staff! Rooms were very clean but very dark. Needs better lighting and better shower pressure. Very convenient location for universal!

I was double charged at the hotel. And in the middle of the night security was kicking someone out, interrupting our sleep.

Staff was great, loved that it was so close to universal studios

Walking distantes to Universal studios

Room smelled of urine and clorox. Bed and pillows we're uncomfortable. Won't be staying again.

We didnt use the pool so can't rate it. The room was clean, water pressure in the shower was poor. The bar was good. The bartender was friendly and attentive. All the staff was very friendly.

Good

The hotel was clean, including the parking lot, lobby and room. There is tandem parking with a few single spots. Our 2 king bed suite was spacious. The beds were comfortable. Staff were pleasant. We got there early for Universal’s Halloween Horror Nights and were able to check in and get into our room. Quick and easy walk to universal’s tram stop. This was our 3rd year in a row staying here and we’ve always had a good stay. Nothing

Good

The room at first look was nice, but the Ac didn’t feel cool at all so the night time was a struggle. The pillows were tiny, the shower was kind of confusing to use at first, the way the toilet flushes is weird it’s takes awhile and you really have to hold the lever down, also circling back to the Ac the cover for it fell off during the night which added to the frustration but For the most part the staff was nice it’s just those little things that do stand out.

Very clean and nice room ! Two queen beds and a couch was perfect for our family of 5

Staff and location was great. Great spacious room. We arrived early enough to get a good parking spot but parking is a bit of an issue

I got that there is no breakfast served but when we checked in we been told coffee or tea is complementary which no where to be found. Asked the front staffs and staffs said yes wait for a moment but waited for 30 mins … keep looking at us but continue ignore and keep check in other people..(;0(

The room had a portable air conditioner that was loud and not easy to regulate the temperature. If it weren't for the convenience of the location to Universal I would not have stayed there and probably will not again on the future if I were to retun.

A/C did not work in the room. The price point was not good for the quality of the hotel. We have stayed here before and it has become run down and needs upgraded.

Exceptional

Nice rooms cool shower setup - convenient 24 hr market for necessities - nice bar and lounge. Didn’t see po and fitness center is just aerobic. Great vegan cafe and taco place right next door. Super close to universal studios - my son and I just hoofed it! Not sure if above but someone walking was pretty noisy at 6-8am, like really loud. I’d stay again - overall really good experience!

Great location for universal studio

The elevator was broken down for two days and had to carry a lot of luggage down the stairs while still recovering from back surgery

THe property was fine. We just didn't feel too safe walking to the store or restaurants near there

It was okay

Very good

Very worn and not taken care of.

Understaffed and computers down at checkin. Pillows were very old and lumpy and the knob for hot and cold shower was broken so had a cold shower.

Everything washreat including services

Ideal location

The staff were very kind, also so thankful they have 24hr service, because we got locked out while at universal hhn and we were able to get a new key from the front.

Overall great location

The room was disappointing. It was rather large but had no couch were there was clearly a space for one. The fridge kept tilting and was not cold. The faucet head had a dirty ring around the base and was not properly attached to the sink! It kept popping up when you turned the water on. The elevator was broken, fine no problem, but at least offer to help with bags so parents with kids don’t have to make multiple trips up the stairs with their kids. The pools was an absolute joke. It’s actually a cold hot tub in the parking garage that you have to get the front office staff to unlock for you. There is no shuttle to Universal Studios. You have to walk to the park itself….past the smell of urine, dirty poopy toilet paper on the sidewalk, men passed out in the park and heavy street traffic. Then the Universal shuttle on the park property takes you up the hill to the entrance.

Exceptional

Nice staff, 100% clean. Excellent location to the metro.

Pretty Spartan place. More like a motel with fancy marketing than a real hotel. Nice lobby, but very slow check in, a rather indifferent staff, and pretty basic uncarpeted rooms. Everything worked, the shower was good, all was relatively clean (though strong disinfectant smells throughout). But keep price-quality in mind when you book. Don't pay hotel prices.

Unfortunately, this trip was for my daughter's birthday going to Universal Studios so the location was a 15-minute walking distance to the shuttle. No need to pay for parking so that's a plus. However there were a few issues starting with the elevator was out of service on arrival. Having to take up luggage up the stairwell to the 3rd floor with younger children. The room initially looked good however, there was hair behind the sink from either previous guest or cleaning staff. The hotel did mention was going under renovation so some of the areas were to be expected. It then rained and started leaking through the room. Had to place a trash can underneath to catch the rain which left a huge water mess in the kitchen area that spread to most of the floor. Having an electric vehicle and expecting to use the EV charge the hotel provides wasn't operational, the pool was very small in an open area and not well maintained nor heated. Outside of the location in relation to Universal Studios was a fairly disappointing stay.

The staff was very friendly and the rooms were clean. However, there were minor repairs needed in the room, the ac was very loud and the beds would make a loud rattling noise when moving.

The beds were super comfortable & the rooms were huge & clean. The location was also perfect walking distance to Universal Studios Hollywood The check in is in a very noisy entrance making it hard to hear the staff. The lift was out of order from the morning after we checked in & was still inoperable when we checked out 5 nights later which meant carting all our luggage down 2 flights of stairs with no explanation or apology from the staff.

The property is poorly maintained. Upon checking in I was told the elevators were broken and had to use the stairs. No help was offered with our bags. The room was sparse and clean. The mattress and pillows could be replaced. Not enough towels were provided and the staff was polite but hesitant to provide more. The shower faucet seemed previously repaired but worked. The AC fan was so loud it made getting to sleep difficult and woke me when it cycled on. Parking was awkward with most spots requiring blocking in another car. Keys were to be left at the front desk else your car would be towed. The one EV charger present did not work and the other spots had only wires. The hotel charges a daily fee to provide financial support to the staff. Shouldn’t this be the responsibility of the employer? It seems they are too busy chasing profits.

Where to begin? Immediately after booking, I received an email that there were some renovations going on. They would do their best to make sure it didn’t impact us and thanks for our consideration. As we booked this day before, we figured we’d try it and see what it looked like. Here’s what that meant: no working elevator, and there’s no porter so carry your bags. Also, the room did not have working heat or AC. They brought in a portable AC unit which barely kept it at about 76°, so it was better simply to open the door and let the outside air come in at night. Since they had a space heater sitting there as well, it appears they’re not going to have heat anytime soon for the coming winter. The staff was fine, the bar was fine, the website said nothing about parking, which is convenient and covered and on property. It is walking distance to Universal, the Baked Potato, and several restaurants. But, at nearly $400 a night, it was overpriced for the value I received.

The room was super clean and huge! We loved the separate living room area and used it as sleeping quarters for our daughter. The air conditioning was also powerful and so comfortable! The only complaint I have is that the room smelled heavily of bleach when we first arrived. However, that dissipated by the evening!

Easy check in and out progress. The staff was friendly and very helpful. Overall great place to stay and I would stay again

Great spot

The staff was very nice and welcoming also helpful. The room was clean and the beds and pillows were very comfortable. I would definitely stay there again.

We stayed for one night and thought about leaving. The entire hotel on the 3rd floor where we stayed smelled like a urinal cake and bleach. The showers were a mess to use even with the instructions provided…iv never used a shower that had pictures on how to operate it. It’s like a motel 6 that got a fresh coat of paint and then charged 350 for a night because they are nearish to Universal Studios. The staff were very friendly so that’s where the stars come from.

Even under renovation the rooms were nice and clean . Staff was super nice and friendly, they went above and beyond each and everyone of them . Guest service bartender room service . Everyone was very nice and polite

We stayed for one night only. We were surprised at how spacious the room was, with 2 king sized beds, which was perfect for our group! Check in was a breeze, even got coupon for 2 free drinks at the bar. Location is perfect, close to Universal Studios. Staff was friendly. Only hiccup was the phone in the room was not working, could not call the front desk.

Exceptional

It’s about a 20-minute walk to Universal Studios—you go under the highway and then up a hill. You can walk, bike, or scooter there. Our room had a kitchen, but it was completely empty—no dishes, cookware, or tableware. We had to request everything and then wait for it to arrive. We chose this hotel mainly for the location (close to Universal) and the option to cook, but the area itself isn’t great. Still, if you’re going to Universal Studios, you save quite a bit by staying here.

Great room and service

Clean room, easy check in. Great for a visit to Universal.

Dont like the double parking

The staff were pretty friendly ,the beds were very comfortable but the shower floor was nasty and there was cockroaches in the bathroom.

Everything was great.

Exceptional

I want to highlight the very candid and helpful staff the hotel has. They are responsive and supportive on your needs. Definitely will come back.

The check in area smelled so good, however once I got to my floor it had a very strong musty smell. The skirt of my bed was dirty, but other than the staff was great. it is walking distance from US.

Exceptional

Very old hotel rooms....loud, you can hear your neighbors as if they are in the room and also smell their food they cook. Awesome lobby though amd they gave me 2 free drink tickets for the bar when I checked in.

The room was very large, close to Universal, good parking. We had no issues here.

The staff was very nice and friendly. Everything was clean. I like that it had a bar although I didn’t get a chance to have a drink there.

Staff was friendly. Nice walk to Universal Studios. The Lounge was a nice surprise, with a great bartender.

There's a bar in the hotel. It's a hotel that has been renovated. Close to universal studios which makes it very convenient. Traffic is very audible because of how close to the freeway this hotel is. Parking available on site. Good for a night stay.

Shower, drain and sink drain very slow to drain water

Absolutely amazing hotel! Super close to the park. Bed was sooooo soft! Staff was incredible

Right when we walked into the room, it had a terrible mildew smell. When we talked to the front desk, they said that that’s just how the room smell. Luckily we were only there for one night. Would not stay again. At that price point it was ridiculous.

No parking included in room reservation. Extra charge upon check in. On busy street, limited parking.

Found cockroaches in the bathroom, was remedied by switching rooms

There was construction going on and one of the front desk agents was rude

Convenient tonUniversal Studios walking distance

It’s located walking distance from the Universal shuttle and metro station. The Staff were friendly and very accommodating. They checked us in early and were able to hold our luggage on the last day even after check out. Would recommend to friends.

This hotel possibly had a mold issue from a prior pipe burst. The rooms smell horrible. We changed rooms on the same floor at opposite end of the hallway but could still smell the scent just not as strong. The pool is small, not heated.

Check in was easy. Parking is extra and is tandem parking (WILD) so you are expected to leave your keys. Rooms are nothing more than a motel. This place is NOT worth the money.

Room was perfectly clean. Front desk & housekeeping staff all polite Bathroom sink needed maintenance attention - quite slow to drain. It seems that certain finishing people for the renovation were not very skilled; it showed in the bathroom where the shower shelf was installed on a severe angle & door frame trim was cut more than 1cm above floor.

The hotel should be serve free breakfast

Staff is wonderful and the hotel is cute and conveniently located. Rooms are a little uncomfortable with very thin comforters, hard floors and loud ac/fridge units. The shower is also odd and water doesn’t drain efficiently. The pool is small and in the garage but still enjoyable enough.

I can’t believe they charge for parking!!!!!! I paid 60 dollars a day and it didn’t say anything on Expedia and also say free continental breakfast and it’s not true won’t ever stay here again rooms smell excessively like bleach we all got headaches

The room was comfortable, spacious, clean, and there was new construction. However, they charged an addition $58.00 after I had already paid $329.00. 35.00 was for parking and $23.00 was for miscellaneous. I have never experienced this high of a parking fee, and I have never paid extra money for miscellaneous items. There was water in the room but we didn't drink it because there may have been an additional charge added to my room. It seemed like they were trying to get people to buy alcohol from their bar which may count for the extra fees, but I don't drink alcohol.

This hotel location is very convenient. The condition depends on the room you are getting, if it has been partially renovated or not. We had a few issues. Our shower handle did not work so we couldn’t get any hot water, we asked the front desk to have maintenance take a look while we were at the park and came back to a working shower. The coffee machine inside the room was broken. The coffee machine in the little shop downstairs, to purchase coffee, was horrible. It didn’t work and the drinks were not right, save your money there. If you drive, you do have to pay to park and it’s pretty expensive. The hotel room was pretty dang clean and didn’t have any issues there. It’s a great location and a good place to stay if you want a deal where it feels safe, it’s clean and a good place to crash when being at Universal all day.

Very spacious rooms and friendly staff. Conveniently close to Universal studios at a great price! Definitely would stay here again.

…

They never gave me a heads up that their only elevator so we had to use the stairs for our stay kind of annoying

The floor in our to room left the bottom of my feet black. The lack of a comfortable chair in the room, cheep. No stopper in the bathroom sink. Poorly draining shower. Good air-conditioning. Overall, the best part is the great donut shop at the end of the street. On the way to the team to universal studios.

Great location and wonderful customer service

Small hotel near to Universal park

The toilet had issues every night I was there. The mirror light was dim and not lit like it should have been. There was also no bed. Just a bed frame to hold the mattress but no bed.

Great place definitely we will stay there again!!😊

good hotel

Staff were friendly. Rooms were nice and clean but the shower was a little tricky but just follow directions you'll be fine. Close to Universal Studios and the Good Neighbor restaurant. The lounge was nice and the complimentary cocktails were nice.

the water shot off in one morning, and the light shot off for two minutes in one night

I could not in good conscience recommend this place! Not worth the money!

Close distant to food places and universal studios. Good taco place next to it. TV needs to be up to date add subscription channels to it. Nothing on to watch.

Service was great Terrible room doesn’t look like pictures online. Sinks were blocked up shower was dirty. We had to shower with crocs on.

All of the amenities advertised were either not as advertise, unclean and not kept or damaged and out of service. I would like my money back.

We didn’t have the breakfast. The location was great for the things we did. The bed was very comfortable. The two free drinks at the bar were awesome. The ceiling shower head was fantastic. The view was nice. The size of the room was good. It wasn’t noisy so definitely a plus. When we first arrived we were given a room on the 2nd floor that was dark, smelled of smoke, the TV was small and wouldn't connect to the WiFi and the plugs were loose. The window also faced a wall. We were switched to another room on the 3rd floor. The plumbing wasn’t good. The bathroom sink would fill and take an extremely long time to drain so we weren’t able to use it. The toilet pressure was awful so that made for an uncomfortable stay. There was hair found in the bedding and chair. The comforter was ripped and worn. The WiFi wouldn’t stay connected so we had to use our personal hot spot for the stay. The power sockets were loose and wouldn’t properly work with our devices or even the room iron. The bed side clock didn’t work. The room phone didn’t work so I had to use my personal phone to call the front desk.

I understand the hotel was "under construction" but we didn't see any of it. The room had a portable air conditioner, which took hours to cool the room off. The room didn't have any mirrors, and the water pressure was okay. The tv was dated, and the remote control barely worked. If you're just coming here to sleep then it's fine, good price for being close to universal.

Close to universal studios which is what we were looking for. Room was great, spacious, clean and tidy. Service was great.

Pool was enclosed and plenty of towels. Rooms were nice and clean. They are finishing up the remodeling and updating. Hot shower with good pressure. The bed was a little soft for my husband. Walking distance to Ralph's grocery store, Starbucks, Panda Express, and universal studios tram.

It was a great experience

The parking policy.

Went to the first room it smelled like smoke second room was really dirty finally got a third room that was decent!

Always comfortable and convenient.

I think the parking rate was too high. I feel parking should be complimentary.

No hot water the first night and phone did not work.

Really nice and friendly staff

The hotel itself was clean and close to what we came out to do. The room was a great size and seemed updated. Came with a fridge and microwave and places to sit. The only thing that made us not give 5 stars is the beds. They were very hard and not very comfortable at all.

The room was humid and the bathroom door did not close all the way, but friendly staff and otherwise the room was fine.

It was pretty great! I would recommend and I would stay there again. I was there for multiple days and I noticed that house keeping didn’t proactively come in to remake beds, thought that was strange. I left a sweater there a but over all it really was awesome.

Room and bathroom were not properly cleaned.

Arriving there the staff was Not very welcoming, Not very social. I got a two queen bed suit and didn't have the 2 TVs That it said it would have. The water in the indoor pool was very cool, my son couldn't even get in to injoy him self. The Is couch in the room was dirty, Stain, broken and Itchy. The only good thing about my stay there was the bar lounge, the bartender "G" great guy. Very good customer service and friendly. Other than that the BLVD hotel needs a lot of improvement.

It was good just the fact that the parking its not included, and has a strong odor in the hallways I thing comes from the carpet.

Shower was broken, faucet felt like it was to break off everytime we turn it on, door was not properly fitted so we had to push it in to close it, bathroom lock wasnt working, but room was clean

nice place

To make matters worse, the bed was uneven and uncomfortable, and the pillows were lumpy, making it difficult to get a good night’s rest. Overall, this was a very disappointing experience, and I would not stay at this hotel again!

Always a perfect place to stay we love the staff and just vibe here

The location could not be better to go to Universal but that’s really the only thing that was amazing about this hotel. The shower was wonky and I had to have the desk attendant show me how to use it. There is no breakfast which is tricky when going to universal all day. The staff were super friendly though and it worked!

Leak in the hallway, they do not tell you it’s under renovation until after you pay, outlets do not work phone doesn’t work so when I had an issue I had to go downstairs, area is very unsafe. Incredibly overpriced and will never stay here again.

There was a water leak on my floor, staff just put a bucket in the middle of the floor and left it

Good size room.

I was woken up by my eldest child since the rook started leaking. I called FD we were moved rooms at around midnight or so. I asked for hald off due to the inconvenience of moving everything after my youngest and myself were asleep. It was denied no other sort of compensation offered for inconvenience.

Todo muy moderno y limpio que es lo importante para

Great location if your going to be visiting Universal studios.

Place was clean but the neighborhood around it was pretty dirty. Staff were quite loud in the morning when trying to sleep.

The hotel is in the process of updating and the finished product will look great. We got the halfway done look but it was still comfortable. The halllway was loud. Quick drink at the bar was nice and the shop and go worked out for us. Muffins and chocolate milk in the morning

Bad location. Pool is literally in an enclosed utility room. Multiple staff would not look up from their phone long enough to acknowledge guests. Not a kid friendly or safe environment.

Pleasant and comfortable room. Ideally located for Universal.

Loved that it was a short walk to universal.

The outside look nice but the rooms are durty looking and ugly. I was on the second floor and the people that were on the top of us were so noisy early in the morning weren't even able to sleep in. Also having to pay for parking at a hotel that u are paying for is horrible. I payed 2 day parking when i first got there, and they wanted to recharge me for the 2 day parking. Will never stay there again. Messed up my birthday vacay

Coffee machine didn't work, I when and mentioned to front desk. They didn't know what to do. The TV only has5 channels, also I mentioned to the front desk.

Perfect stay, it has been our 4th time at this location and customer service is always so great. A young Mexican gentleman, whose name i didn’t get to catch was beyond helpful and kind. Definitely recommend to everyone who comes to the area

Water took a little bit to get warm

Room smelled very musty like mildew. Half the electrical sockets didn't work properly, Pool was small and closed in, felt claustrophobic; paid $117 for 2 nights parking that was not expected when I purchased ; and most important not the room I purchased.

Very noisy. Could not sleep

My stay was awful! I paid for a hotel for my kids and I to stay for our universal vacation and we had no tv or hot water the entire time. No accommodations or attempts to fix it. Imagine a too. Full of kids and no entertainment it was horrible and I paid for resort fees

It was close to Universal Studios We were placed on the side of the highway it was very noisy and there was a light outside that shone bright into our room. I had to wear ear plugs and a mask to get some sleep, never in my life in a hotel I’ve had to do this.

Close to Universal A safe in the room would have been an added bonus.

The room has 3 ceiling lights broken and the bathroom light was flickering like a strobe for 2 minutes every time we turned it on. Room was clean mostly but we had centipedes run around. Shower water pressure was great.

The condition of this property keeps getting worse and worse every time I stay there. The outlets inside the room frequently don’t work or are shorting out. The showers have very little water pressure and the knobs are falling off. What makes it even more frustrating is the prices of the rooms and the price for parking keeps going up significantly. So we’re paying more money for a worse experience.

The hotel was really loud. Kids running and playing in the hall way till 10pm. You could hear everything in the hotel.

I liked the location close to Universal Studios, about 5 min to the parking lot. The neighborhood is a little sketchy I was afraid to walk around. The room we were in had a horrible moldy-vinegary smell that really didn't go away until we turned the heater on to mask it. I walked around in slippers because the floors were sticky in places. I did like that there was cardio equipment for a quick workout. I liked that there was a bar although I didn't order any drinks. The shower was clean and had good water pressure. Bring your own shampoo and conditioner and soap because the ones they offer were not good. I don't think it was worth the $200/night price tag.

Hotel is honestly in the perfect place for a quick visit to Universal. A short walk to a free shuttle. And tons of walkable eats nearby. Staff was pretty nice as well. Cons are the freezing cold pool located in the garage, most outlets in the rooms don’t work, no housekeeping (even though they ask when you’d like your room cleaned) and very outdated ac units in the rooms.

No enough parking space. You need to leave them your car key if you park inside.

Our room wasn’t made up once during our stay rubbish stayed in room for 3 days had to ask for towels. We had two sets of headphones go missing from our room and when I emailed I never received a response at all. Could hear people walking up and down the hallway all night doors opening and closing, noisy from the highway. We felt quite unsafe in this accomodation. Microwave, coffee machine didn’t work at all.

Paying $35 parking at universal studios plus another $39 for the car to sleep in their garage is a lot for anyone.

The bathroom wasn't clean. The shower floor was dirty. The toilet moved when you sit. The outlet didn't hold anything we plugged in. The hot water took awhile to warm up. Parking cost $34 a night plus a surcharge of $21.

We had an okay stay at The BLVD. They need to update their rooms and have better service. Rooms were okay and way too over-priced.

The room was updated and clean with comfortable beds and we were able to walk to the park shuttle. Thank you for a great stay!

I liked everything. It was convenient but best of all cozy cozy, comfy and clean

No breakfast service.

There were roaches crawling on the wall above the bed and in the bathroom in both rooms they gave us. GROSS! I tried to move hotels but there was not one in the area.

It was a nice, friendly stay. They have no food service. No breakfast. They are renovating so the I expect the upgrades will improve things. The bed was OK but the sheets didn't fit.

It was a comfortable stay. I'm not rushing back to BLVD for a rebooking, but I wouldn't dismiss them either. The building just lacked any new renovations and appeared outdated, but cleanliness was maintained. Staff was very friendly and attentive and assisted with a lost item. If it was not for the lack of renovation that was in my opinion, overdue, this would have been a perfectly affordable and wonderful stay.

Great distance to Universal Studios. Bar only open on Saturdays.

It’s not the worst place ever but definitely not worth what they are charging

The rooms were filthy. Boogers and hair all over the bathroom. Everything was dirty. The lighting was terrible and felt like we were in a dungeon. They say they are renovating rooms so what you see online is not what you are going to get.

It was old and smelled funny.

Staff was friendly, but room wasn't great. Bed wasn't very comfortable. The biggest bummer was that they advertised an indoor pool and the the pool was not usable. It was across the parking lot in a weird location, not maintained and not heated. The water was so cold, you couldn't get in the pool.