Comfort Inn & Suites at Stone Mountain
About Comfort Inn & Suites at Stone Mountain
Comfort Inn & Suites at Stone Mountain is located in Stone Mountain, within 3.4 mi of Stone Mountain Carving and 9.3 mi of MARTA-Indian Creek Station. With free WiFi, this 3-star hotel offers a shared lounge and a 24-hour front desk. The hotel features an indoor pool and a concierge service. All units are equipped with air conditioning, a flat-screen TV with satellite channels, a fridge, a coffee machine, a bath, a hairdryer and a desk. The hotel provides certain units that include garden views, and every room comes with a private bathroom and a wardrobe. All guest rooms will provide guests with a microwave. Guests at Comfort Inn & Suites at Stone Mountain can enjoy a continental breakfast. Bradley Observatory is 14 mi from the accommodations, while Atlanta Botanical Garden is 17 mi away. The nearest airport is DeKalb-Peachtree Airport, 15 mi from Comfort Inn & Suites at Stone Mountain.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel received mixed reviews with guests praising the friendly staff and convenient location, but expressing disappointment with the cleanliness and condition of the rooms. Many guests reported issues with the pool, breakfast, and air conditioning.
- Friendly staff
- Convenient location
- Poor cleanliness and condition of rooms
- Issues with pool, breakfast, and air conditioning
- 2/5
Disappointing
- 3/5
The room was very clean but the breakfast was not much
- 0.5/5
The breakfast was worse than prison food...water down mlik, cheap apple juice .worst experince ai ever had in the atl area... The pool was close full of green water.the widows was dirty, when I enter I felt like I was in a trap house...
- 0.5/5
The breakfast was worse than prison food...water down mlik, cheap apple juice .worst experince ai ever had in the atl area... The pool was close full of green water.the widows was dirty, when I enter I felt like I was in a trap house...
- 5/5
Amazing place and great staff and great location
- 3/5
Everything was well until the power went out. I'm glad it came back quickly. It messed up the mood I had with my boyfriend.
- 3/5
Everything was well until the power went out. I'm glad it came back quickly. It messed up the mood I had with my boyfriend.
- 0.5/5
Yes the room for starters had these mini size pillows not even a full standard pillow and then we asked her for more she said they don't have more the who was inoperative the staff was unfriendly the business center was not available to be used.
- 3/5
Good
- 1/5
We end up canceling the stay because the rooms we booked apparently had some leaks from above from a few days ago. The carpet were still wet, they were running a small dehumidifier to help with the problem but, it was awful. Smells owful and moldy. It was so bad you can't even put a second step in to the room. The receptionist who showed us the room was very helpful and acknowledged that there is no way we were going to stay in those rooms. We immediately called Hotels.com notified them the situation so that they will not charge the hotel any fees. The respone from Hotels.com was also great. We booked another through Hotels.com and stayed there.
- 1/5
We are being gracious with the one star. When we arrived, the original room wasn't even cleaned. I went back downstairs and asked for a different room. If it wasn't so late in the evening, I would have canceled the entire reservation and found another place to lodge. Also the indoor pool wasn't working. I will never rent here again!
- 1/5
The room door did not close and opened without a key. The shower water was running and the pool is out of order! Has been for over a year
- 2.5/5
I like one of the employees and the bed was comfortable. Everything was out of order. The ladies bathroom downstairs, the pool, the ATM machine, the ice machine. Everything you wanted was not working. Then the manager lady wanted to be a bitch the whole time.
- 2.5/5
Beds False advertisement. Pool was closed witch was the reason we stayed so grand children could swim. Breakfast was slim
- 0.5/5
Absolutely nothing Everything. Hair in the towels, clogged up tub, no clean toilet paper in room, smelled like musky mildew and old cigarettes, and don't even get me started on the breakfast.
- 0.5/5
Absolutely nothing Everything. Hair in the towels, clogged up tub, no clean toilet paper in room, smelled like musky mildew and old cigarettes, and don't even get me started on the breakfast.
- 3/5
Good location
- 4/5
Very good
- 3/5
The carpet in the room was dirty and had a big stain on it. One of the walls had black crayon all over it. The ATM was out of service.
- 0.5/5
The hotel looks elegant on the advert but has mechanical issues, bathroom leakage, toilet not flowing and dampness in the room including other health hazards. An elderly night staff member was approached for a change of room, he , suggested giving me a plunger to plunge the toilet myself. Had to change room four times before requesting for a refund .
- 2.5/5
I like one of the employees and the bed was comfortable. Everything was out of order. The ladies bathroom downstairs, the pool, the ATM machine, the ice machine. Everything you wanted was not working. Then the manager lady wanted to be a bitch the whole time.
- 0.5/5
Location and proximity to amenities was okay The hotel looks elegant on the advert but has mechanical issues, bathroom leakage, toilet not flowing and dampness in the room including other health hazards. An elderly night staff member was approached for a change of room, he , suggested giving me a plunger to plunge the toilet myself. Had to change room four times before requesting for a refund .
- 3/5
Pleasant
- 3/5
The bathroom, in room 120, was in need of repair and the shower had a leak that couldn't be turned off. Place could also use a refresh. Wasn't terrible, but could use some work.
- 1.5/5
The smell was bad and the shower looked like it had mold shower head sucked
- 1.5/5
The smell was bad and the shower looked like it had mold shower head sucked
- 1/5
Very poor
- 5/5
Exceptional
- 2/5
The hotel needs to be updated and remodeled. The carpet is dirty and hassan odor. The walls are dirty and the elevator as well.
- 2/5
Only the obvious places were clean, dust and dirt everywhere if you look. A/C in the room was extremely loud when it kicked on, and the staff was rude and completely uninterested in discussing anything. Will never stay here again.
- 2/5
The bed was comfy The room was a outdated. The whole place needs a face-lift. Also The guy thats works there or the owner. He got used cups out the trash and took them back in the kitchen to wash and reuse them. He went in the trash right In front of me while shutting down breakfast at 10:30am on my checkout day. I was disgusted when I seen him do it
- 2/5
The room was a outdated. The whole place needs a face-lift. Also The guy thats works there or the owner. He got used cups out the trash and took them back in the kitchen to wash and reuse them. He went in the trash right In front of me while shutting down breakfast at 10:30am on my checkout day. I was disgusted when I seen him do it
- 3/5
The tub was not clean as it should be, some of the staff were not friendly. Breakfast was not the greatest. You had to ask for things repeatedly. The location was great that’s all.
- 0.5/5
Nothing was budget dated hotel Dirty walls only one mirror in the bathroom no hooks in bathroom stained bathtub and 2 light bulbs didnt work
- 0.5/5
Nothing was budget dated hotel Dirty walls only one mirror in the bathroom no hooks in bathroom stained bathtub and 2 light bulbs didnt work
- 5/5
The people who own &/or run the place are very warm and eager to be helpful..and they're filled with well wishes and good energies! I feel they are wonderful.
- 5/5
The people who own &/or run the place are very warm and eager to be helpful..and they're filled with well wishes and good energies! I feel they are wonderful.
- 4/5
Very good
- 4/5
Very good
- 2/5
Never again and do not recommend to anybody.
- 4/5
In general is Good , could be better
- 2.5/5
Had to change rooms because of ants. Bed skirts dirty. 2nd room exhaust fan in bathroom very noisy. Motel very hard to get into and out of. Breakfast was very few choices and poor at best.
- 2.5/5
Had to change rooms because of ants. Bed skirts dirty. 2nd room exhaust fan in bathroom very noisy. Motel very hard to get into and out of. Breakfast was very few choices and poor at best.
- 4/5
I didn’t get the ladys name at the front desk when i checked in but she was very friendly and attentive! The bathrooms could use a good deep cleaning
- 4/5
I didn’t get the ladys name at the front desk when i checked in but she was very friendly and attentive! The bathrooms could use a good deep cleaning
- 0.5/5
Not a thing
- 0.5/5
Not a thing
- 4/5
Location is perfect, very comfy beds, excellent shower pressure, pool out of order and appears to have been out for a long time, breakfast was not fresh and very disappointing.
- 1/5
Facilities were unclean, there were stains on the pillows, the bedsheets and the curtains. although the comments on the Booking.com website said the pool was in working condition we got there and it was disgusting and out of order. There were issues with the television and the lady working the night shift had an attitude and gave us issues when trying to get towels and wash clothes. The breakfast was terrible. Both mornings they were out of most of the food they said they would have available. The elevator has not been re-certified since 2023.
- 1/5
Facilities were unclean, there were stains on the pillows, the bedsheets and the curtains. although the comments on the Booking.com website said the pool was in working condition we got there and it was disgusting and out of order. There were issues with the television and the lady working the night shift had an attitude and gave us issues when trying to get towels and wash clothes. The breakfast was terrible. Both mornings they were out of most of the food they said they would have available. The elevator has not been re-certified since 2023.
- 1.5/5
It was close to where we had the tournament we were in town for. The indoor pool was closed, one of the reasons we picked this place which was more expensive than others around the area. The fridge leaked and the floor was wet. The water didn’t get hot and the pressure sucked. The ad on booking stated the pool was closed in 2021.
- 1.5/5
It was close to where we had the tournament we were in town for. The indoor pool was closed, one of the reasons we picked this place which was more expensive than others around the area. The fridge leaked and the floor was wet. The water didn’t get hot and the pressure sucked. The ad on booking stated the pool was closed in 2021.
- 1.5/5
Everything
- 4/5
Good hotel to relax at .
- 3/5
Pleasant
- 3/5
Clean and very nice people
- 4/5
Really clean room.
- 1/5
Very poor
- 0.5/5
The staff was nice. The pool didn't work, the room had a horrible smell, plus the room was not clean. I told me wife not to even sit on the bed. Horrible experience but the lady at the front desk was nice.
- 0.5/5
The staff was nice. The pool didn't work, the room had a horrible smell, plus the room was not clean. I told me wife not to even sit on the bed. Horrible experience but the lady at the front desk was nice.
- 2.5/5
Passable
- 0.5/5
I liked nothing about this property! No pool , air conditioner barely works, had a smell, toilet stopped up , shower stopped up. It was horrible, I would not recommend to any one ! I have plenty more photos! But that’s just a few
- 2/5
Parking is convenient. Very minimal staff (only 2 people that I saw during my 1 night stay), but they seem nice. Beds are very comfortable and the linens are clean, but rooms are run down and smell like wet dog. Carpets could use a good shampooing to get out the lingering pet smells and the whole place needs new paint and general maintenance. The pool was out of service, as was the ice machine and the alarm clock was broken in our room. The toilet in the bathroom almosts rocks off the floor when you sit on it and the bathroom door handle is coming off. Unfortunately I woke up to a mess of ants crawling all over my luggage and I spent the morning shaking them out and removing them from my luggage. The staff seemed less than concerned about the ants, but I imagine if it's understaffed there's too many other things that need their attention.
- 5/5
It was clean, beds soft Everything was good
- 2/5
Yes
- 2/5
Elevator felt like it would get stuck. Room smelled weird, the bathroom sink was not glued to the countertop, the tub looked dirty or stained, closet door was broken. I'm not sure if because I was there 1 night why I got a crappy room.
- 0.5/5
Nothing It smelled awful and looked horrible
- 3/5
Room had ants. Walls were dirty. Refrigerator worked but freezer part didn’t work that great. Emergency light was hanging by a wire. Pool was closed because they didn’t want to clean it. Room had an odor to it.
- 3/5
Toilet was uneven and the tub water wouldn’t shut all the way. Dirty but slept great staff super nice
- 5/5
Yes
- 4.5/5
It's not that I didn't like it, but the building could use some fresh paint. Suggestion would be the colors of the logo.
- 2/5
Hotel
- 5/5
Excellent
- 4/5
Seems a bit old needs some updating.
- 2/5
The room service was a second issue. There is no cleaning service on the weekends. We checked in Friday and didn’t have a room cleaned until we returned to the room Monday night. Clean towels are the main issue where we needed to ask for them on Saturday and Sunday. The actual cleanliness of the room and hotel were not an issue.
- 3/5
Parking was easy for us. The room was resonably clean, but could use a deep clean. While our phone and remote were clean enough, our friends had what appeared to be barbeque sauce or worse. Their remote was filty. Their experience was terrible, they had ants in their bed. Our sheets were clean and plenty of towels. Barebones comforts in room. Bed made a horrible noise like crushing cardboard boxes when you sat or rolled over. The freezer was icebound, but the refrigerator was fairly clean. Unlike our friends who has brown smears in theirs. They gave us their extra food to us to put in our refrigerator. We were on 1st floor they were on 2nd. The young woman at the desk checked us in and out quickly. Very pleasant. We chose this location from recommendation from Stone Mountain group online telling us not to stay near the park go at least to 78. The price was within our budget, but we expect the pool to be open by now. Evidently, its been closed a long time, yet still boast indoor pool. Misrepresented that, tgey did. Carpet was older and had a faint smell. Cutting air on heloed. Very disapoointed. One night stay and we were tired. We did no shopping and ordered food in. The lotion, shampoo, and conditioner was multiuse. I disliked that. I might stay again in a pinch, but not if I had other options.
- 1/5
This place is trash! The odor throughout the entire place is horrendous. The room was so disgusting with such a foul scent. It had stains on the walls and furniture. The shower head hardly worked. The hair dryer, phone (to try to call the front desk), closet doors, and fridge were all broken. I had requested a room on the top level away from the elevator. I was placed RIGHT NEXT TO THE ELEVATOR. Rotten bananas at breakfast. My key card would not work when I went back to my room after breakfast. I had to go back downstairs (since the phone was broken) to get a new key card with the front desk staff saying "well it resets at a certain time." There were no standard bed pillows, just square throw pillows. The pool was "under maintenance". It was so filthy, so you know the people who really own this place don't want to pay for the routine upkeep. When I attempted to use the hair dryer and could not simply call the front desk to come bring me a new one (since the crappy one was secured to the wall), I decided to towel-dry as best I could with those sandpaper towels. When I went downstairs, I mentioned it to the front desk staff for future guests. When I returned a couple of hours later, the woman at the front said they didn't have any extra ones. But when I returned to my room, a new one had been installed WHEN THE DO NOT DISTURB SIGN WAS ON MY DOOR. Someone entered the room without my consent. I will NEVER stay here again.
- 0.5/5
I didn’t like anything about the property When I arrived, I went into my first room and it smells like mildew and the toilet did not work. They gave me another room in that room smelled the same, but the air conditioning didn’t work the room that I finally ended up staying in with mediocre at Best it’s honestly not even worth how cheap it is.
- 3/5
Needs major upgrades Would not recommend
- 1/5
Place wasn’t clean it smelled like nothing but smoking and not cigarettes! They said they had sound proof walls of which they didn’t. They said they would accommodate us to be in side by side rooms of which they didn’t as well it was a crappy experience especially for the price paid!
- 1/5
I didn't get the comfort needed for the money I paid. I SHOULD BE REFUND! Poor service: The same lady at the reception is the same trying to supply for breakfast. In Summary, this hotel does "False Advertising", The quality is poor and Rooms need renovations. PLEASE REFUND ME!!!
- 2/5
The location plenty of shopping n food nearby There was no cribs available for my baby...there was mold on my shower curtain..I asked for a bathtub which was gave to me but I couldn't take a bath due to no drain stopper ..tv kept losing signal..just wasnt all that hyped up to be especially for the price definitely will not come back
- 2/5
Window curtains not working properly, no iron box in the room I have to go and get from reception.
- 0.5/5
Very bad hotel, we had to change the rooms multiple times because things in the rooms were broken like the ac or the bathroom doors and the fridge was missing out of the last room me settled for
- 5/5
I liked the room the breakfast ,the service. The people were very nice.I would stay there again .the price to stay there was the best. I that I couldn't stay longer.
- 2/5
The rooms were in terrible condition phones did not work missing or broken. Half the plug outlets did not work the rooms wer not properly cleaned. Heater was.not operating correctly either to hotnor to cold. When i asked for.am extra blanket the staff would not accommodate me. The breakfast ran out by 7:30 and was not heated well. I had to request for.more food breakfast started at 7 and not many were in the dining room. I feel that i should be refunded for misrepresented rooms and bad service at least partially.
- 2/5
The rooms were in terrible condition phones did not work missing or broken. Half the plug outlets did not work the rooms wer not properly cleaned. Heater was.not operating correctly either to hotnor to cold. When i asked for.am extra blanket the staff would not accommodate me. The breakfast ran out by 7:30 and was not heated well. I had to request for.more food breakfast started at 7 and not many were in the dining room. I feel that i should be refunded for misrepresented rooms and bad service at least partially.
- 1/5
Carpet is really dirty, bathroom has a leaking faucet, there is no coffee during breakfast, very depressing breakfast, I have to ask for towels cause there’s only one, while there are four of us. Fridge has leak, microwave is dirty
- 1/5
Carpet is really dirty, bathroom has a leaking faucet, there is no coffee during breakfast, very depressing breakfast, I have to ask for towels cause there’s only one, while there are four of us. Fridge has leak, microwave is dirty
- 1/5
I stayed her with my 4 month baby and my family they started putting us in a room that was decent tub was so dirty and brown they they mad us move are room to the 3rd floor walls yellows tub fell slimy and brown ants everywhere in the bed we asks to get a new room they refuse to move us or they said we had to leave and can’t come back on the property there breakfast not no good
- 1/5
I stayed her with my 4 month baby and my family they started putting us in a room that was decent tub was so dirty and brown they they mad us move are room to the 3rd floor walls yellows tub fell slimy and brown ants everywhere in the bed we asks to get a new room they refuse to move us or they said we had to leave and can’t come back on the property there breakfast not no good
- 1/5
The following day, breakfast (which was not refreshed) eggs were old… I sat at breakfast with my family. There were two front desk attendance. Neither of them stood up to greet one guest. Just talked to each other. There were boxes from Costco muffins that no one felt like throwing away so we moved them to sit at a table because the conversation must been important… We ask for a toothbrush, still sitting in the chair they said they Didn’t have toothbrushes (which was ok, some hotels don’t have them). What made me check out: two beds had one blanket with a yellow stain, the other had NO BLANKET. The front desk manager then requested to inspect my room. When I asked why, she said “to complain to the housekeeper” I said no. They are the lowest paid and working in hospitality it’s the managers fault, not the housekeeper. I’m a guest and she made it about them not me being warm. What a shame! Instead of giving us a blanket, they gave us mattress pads that were so worn (pictures attached). That action spoke louder than words… (I don’t want you here). I think Expedia should honestly not support the poor treatment of this hotel. I was unsure why it came up on my search and had a good rating.
- 1/5
The following day, breakfast (which was not refreshed) eggs were old… I sat at breakfast with my family. There were two front desk attendance. Neither of them stood up to greet one guest. Just talked to each other. There were boxes from Costco muffins that no one felt like throwing away so we moved them to sit at a table because the conversation must been important… We ask for a toothbrush, still sitting in the chair they said they Didn’t have toothbrushes (which was ok, some hotels don’t have them). What made me check out: two beds had one blanket with a yellow stain, the other had NO BLANKET. The front desk manager then requested to inspect my room. When I asked why, she said “to complain to the housekeeper” I said no. They are the lowest paid and working in hospitality it’s the managers fault, not the housekeeper. I’m a guest and she made it about them not me being warm. What a shame! Instead of giving us a blanket, they gave us mattress pads that were so worn (pictures attached). That action spoke louder than words… (I don’t want you here). I think Expedia should honestly not support the poor treatment of this hotel. I was unsure why it came up on my search and had a good rating.
- 2/5
Room bathroom sink was clogged the entire time and the room did not smell good
- 2/5
Room bathroom sink was clogged the entire time and the room did not smell good
- 1/5
Didnt get to check in. Facility was a mess. Their poil was closed, elevator wadnt working , womens bathroom was closed off lobby, fire alarms werr goimg off in hallway ot seemed (lights and beeping) rooms werent cleaned orteady at checkin. ready at checkin.
- 1/5
Didnt get to check in. Facility was a mess. Their poil was closed, elevator wadnt working , womens bathroom was closed off lobby, fire alarms werr goimg off in hallway ot seemed (lights and beeping) rooms werent cleaned orteady at checkin. ready at checkin.
- 5/5
Good
- 5/5
Good
- 2/5
When we checked in, we were told that the only room available was on the 3rd floor and the elevator was not working. We also in dog, but nothing was said about a charge for the dog.
- 2/5
When we checked in, we were told that the only room available was on the 3rd floor and the elevator was not working. We also in dog, but nothing was said about a charge for the dog.
- 5/5
The room was nice and staff was nice as well.
- 5/5
The room was nice and staff was nice as well.
- 1/5
Gross room. Gum on walls. Yellow sheets and pillows. Doors broken. Weed smell bad. Hairdryer ripped off wall. Things dirty and torn
- 1/5
Gross room. Gum on walls. Yellow sheets and pillows. Doors broken. Weed smell bad. Hairdryer ripped off wall. Things dirty and torn
- 2/5
Support was good but the floors need lots of cleaning.
- 2/5
Support was good but the floors need lots of cleaning.
- 3/5
The room smiles like old carpet
- 3/5
The room smiles like old carpet
- 1/5
When we arrived, there was a memo written that stated “The pool was not open.” The indoor pool was what attracted us to the hotel. Once I opened the door to the room I was given, the smell of smoke hit me in the nose. I immediately went back to the front desk and shared with the front desk staff I could not stay in that room with my son. They did give me another room that was okay. When we got up to take a shower the next morning, we could not because the water was cold as ice. The hotel staff changed our room once again. Due to the change with the room, we missed breakfast. There was no accommodation. Also, the elevator inspection was expired and had been expired since 2023. After seeing certain things, I decided not to stay another night and checked out at 3pm. The hotel offered to refund me $50 but with all the inconvenience and inconsistencies, I feel more should have been done. I explained to them I had a sick son and all hotels in the area had no availability.
- 1/5
When we arrived, there was a memo written that stated “The pool was not open.” The indoor pool was what attracted us to the hotel. Once I opened the door to the room I was given, the smell of smoke hit me in the nose. I immediately went back to the front desk and shared with the front desk staff I could not stay in that room with my son. They did give me another room that was okay. When we got up to take a shower the next morning, we could not because the water was cold as ice. The hotel staff changed our room once again. Due to the change with the room, we missed breakfast. There was no accommodation. Also, the elevator inspection was expired and had been expired since 2023. After seeing certain things, I decided not to stay another night and checked out at 3pm. The hotel offered to refund me $50 but with all the inconvenience and inconsistencies, I feel more should have been done. I explained to them I had a sick son and all hotels in the area had no availability.
- 1/5
Room neglected, needs new bathroom, we were given a wheel chair accessible bathroom with a shower bench which was torn, window drapes falling down, only three hangers to hang clothes, Staff were in attentive. Checked out after 1 night. The manager was nice to refund us two nights.
- 1/5
Room neglected, needs new bathroom, we were given a wheel chair accessible bathroom with a shower bench which was torn, window drapes falling down, only three hangers to hang clothes, Staff were in attentive. Checked out after 1 night. The manager was nice to refund us two nights.
- 1/5
The room I reserved was not ready nor was the pool working. The refrigerator and microwave were unkeeped and should be trashed. The shower curtains were stain.No fire detectors nor phone in the room. Room had an odor. Had to beg for towels as there were none in the roo..Had to wait for condiments and food ended up cold. The manger at night showed no accountability and was not helpful. Would not refund room nor was kind when concerns were brought to her. Will never stay here again. The elevator have not been inspected in over 2 years.
- 1/5
The room I reserved was not ready nor was the pool working. The refrigerator and microwave were unkeeped and should be trashed. The shower curtains were stain.No fire detectors nor phone in the room. Room had an odor. Had to beg for towels as there were none in the roo..Had to wait for condiments and food ended up cold. The manger at night showed no accountability and was not helpful. Would not refund room nor was kind when concerns were brought to her. Will never stay here again. The elevator have not been inspected in over 2 years.
- 2/5
Old hotel and found multiple spider
- 2/5
Old hotel and found multiple spider
- 5/5
Great place
- 5/5
Great place
- 1/5
Restroom had mode. Bed had bed bugs. Hotel smelled old a bugbugsHotHotelsmelled old mowed area was very
- 1/5
Restroom had mode. Bed had bed bugs. Hotel smelled old a bugbugsHotHotelsmelled old mowed area was very
- 3/5
aesthetics of hotel needs work, room can use paint and overall upgrades around the hotel like take out tub, replace carpet etc. staff was friendly and helpful.
- 3/5
aesthetics of hotel needs work, room can use paint and overall upgrades around the hotel like take out tub, replace carpet etc. staff was friendly and helpful.
- 2/5
We arrived at the hotel on Friday, check in was good, the bed was hard not comfortable. So on Saturday morning we asked for a room service but never got it. Then Sunday we went down to speak with the receptional, he asked if we were checking out, we said no but we had a complaint because the neighbors next door were very noisy about to fight. When we return to the back to the hotel we asked for clean towels and he said okay he will have someone to bring it up, got on the elevator going to the room it popped. so once we arrived at the room the door was locked couldn't use the key so I had to go back down to the receptionist and he had to reactivate the key asked again when we checking out, I responded Monday, but we never did receive the towels and I stayed earlier the elevator pop every time we got on and off. We wouldn't recommend this hotel to anyone and we won't never stay there again
- 2/5
We arrived at the hotel on Friday, check in was good, the bed was hard not comfortable. So on Saturday morning we asked for a room service but never got it. Then Sunday we went down to speak with the receptional, he asked if we were checking out, we said no but we had a complaint because the neighbors next door were very noisy about to fight. When we return to the back to the hotel we asked for clean towels and he said okay he will have someone to bring it up, got on the elevator going to the room it popped. so once we arrived at the room the door was locked couldn't use the key so I had to go back down to the receptionist and he had to reactivate the key asked again when we checking out, I responded Monday, but we never did receive the towels and I stayed earlier the elevator pop every time we got on and off. We wouldn't recommend this hotel to anyone and we won't never stay there again
- 1/5
room smelt like dirty feet, The floors were nasty in the bathroom was nasty, lack of toilet paper lack of customer friendly, The breakfast made us have food poisoning bmadeuhavoisoning
- 1/5
room smelt like dirty feet, The floors were nasty in the bathroom was nasty, lack of toilet paper lack of customer friendly, The breakfast made us have food poisoning bmadeuhavoisoning
- 5/5
The staff was amazing. We neeeded some things and they gave us what we needed and then some. Will definitely stay there again
- 5/5
The staff was amazing. We neeeded some things and they gave us what we needed and then some. Will definitely stay there again
- 5/5
I have stayed here a few times. room is always clean; the staff are friendly and helpful; and the atmosphere is quiet and restful.
- 5/5
I have stayed here a few times. room is always clean; the staff are friendly and helpful; and the atmosphere is quiet and restful.
- 3/5
Room conditions and smells could be improved. I got two rooms: one smelled to some sort of food or spices and the other was in bad shape and needs lots of upkeep
- 3/5
Room conditions and smells could be improved. I got two rooms: one smelled to some sort of food or spices and the other was in bad shape and needs lots of upkeep
- 1/5
Chose hotel with indoor pool, it was closed. Elevator not working. AC unit not working properly. Would not cool the room. Room is more rundown than in pictures.
- 1/5
Chose hotel with indoor pool, it was closed. Elevator not working. AC unit not working properly. Would not cool the room. Room is more rundown than in pictures.
- 1/5
Toilet was broken hsd to call several times to be fixed tool them an hour to fix. Then by middle of night broke again.We had to use the bathroom dowm stairs upon check out.
- 1/5
Toilet was broken hsd to call several times to be fixed tool them an hour to fix. Then by middle of night broke again.We had to use the bathroom dowm stairs upon check out.
- 2/5
Icky vibes. Bathroom is not clean, bed had pieces of hair. Sheets had stains on them. Although the bed was comfy . EVERYTHING else was dirty or dingy. The pillows are half the size of normal pillows. In addition The place gives haunted vibes. I felt dirty takin a shower notthere.
- 2/5
Icky vibes. Bathroom is not clean, bed had pieces of hair. Sheets had stains on them. Although the bed was comfy . EVERYTHING else was dirty or dingy. The pillows are half the size of normal pillows. In addition The place gives haunted vibes. I felt dirty takin a shower notthere.
- 5/5
However, There was a man that was sitting out in chairs for a very long time that night. I work a lot during nights and I was off these few days so I was up at night because it’s my schedule, but he was sitting out in the chairs across from my room for a while and I did not like that. I go outside to smoke often.
- 5/5
However, There was a man that was sitting out in chairs for a very long time that night. I work a lot during nights and I was off these few days so I was up at night because it’s my schedule, but he was sitting out in the chairs across from my room for a while and I did not like that. I go outside to smoke often.
- 5/5
Good
- 5/5
Good
- 3/5
Pool closed for renovation. Service extremely slow checking in. Breakfast slow for restock.
- 3/5
Pool closed for renovation. Service extremely slow checking in. Breakfast slow for restock.
- 1/5
MOLD IN THE ROOM AND BATHROOM, SMELL AWFUL. BREAKFAST NO JUICE MACHINE, IN GALLON BOTTLES. INDOOR POOL NOT WORKING, BATHROOM WAS OUT OF ORDER.MY FAMILY WILL NOT BE GOING BACK.
- 1/5
MOLD IN THE ROOM AND BATHROOM, SMELL AWFUL. BREAKFAST NO JUICE MACHINE, IN GALLON BOTTLES. INDOOR POOL NOT WORKING, BATHROOM WAS OUT OF ORDER.MY FAMILY WILL NOT BE GOING BACK.
- 1/5
The pool was not available the staff wasn't on the same page a couple of other staff members said that we could swim and one of them said that it was up on the maintenance but I wish I was told that before I ran it the hotel I would have stayed somewhere else because my granddaughter and her cousins wanted to swim for her birthday and the carpet in the room had her socks nasty need to be clean it just went worth 390 for two nights as my daughter told me next time I will do my research
- 1/5
The pool was not available the staff wasn't on the same page a couple of other staff members said that we could swim and one of them said that it was up on the maintenance but I wish I was told that before I ran it the hotel I would have stayed somewhere else because my granddaughter and her cousins wanted to swim for her birthday and the carpet in the room had her socks nasty need to be clean it just went worth 390 for two nights as my daughter told me next time I will do my research
- 1/5
both rooms doors had white paste over where door locks had been replaced, closet door did not work.
- 1/5
both rooms doors had white paste over where door locks had been replaced, closet door did not work.
- 2/5
This is a very old property and needs to be completely redone to include replacing the mattresses that were lopsided. I do not recommend staying at this location until it has been redone
- 2/5
This is a very old property and needs to be completely redone to include replacing the mattresses that were lopsided. I do not recommend staying at this location until it has been redone
- 3/5
Bed covers were nasty smelled sour
- 3/5
Bed covers were nasty smelled sour
- 2/5
AC didn’t work properly pillows are horrible
- 2/5
AC didn’t work properly pillows are horrible
- 1/5
Everything looked like it was poorly maintained. Water spots all over the walls from leaks and visible mold on the A/C vent in hallway. Very dissatisfied.
- 1/5
Everything looked like it was poorly maintained. Water spots all over the walls from leaks and visible mold on the A/C vent in hallway. Very dissatisfied.
- 3/5
Hotel smelled weird
- 3/5
Hotel smelled weird
- 3/5
Breakfast was good. Room was only surface clean. Towels were not replenished. Facility in need of updating and paint. Torn furniture in room, drapery rod coming off wall. Woodwork worn. Pool out of service
- 3/5
Breakfast was good. Room was only surface clean. Towels were not replenished. Facility in need of updating and paint. Torn furniture in room, drapery rod coming off wall. Woodwork worn. Pool out of service
- 1/5
Hotel room was dingy had a smell torn up carpet bathtub was not clean and had hair on the shower curtain and at check out NO ONE was at the counter to check me out after ringing the bell several times
- 1/5
Hotel room was dingy had a smell torn up carpet bathtub was not clean and had hair on the shower curtain and at check out NO ONE was at the counter to check me out after ringing the bell several times
- 3/5
No cleaning service the entire stay
- 3/5
No cleaning service the entire stay
- 2/5
We had to change rooms 3 times bk of filthy condition, air not working. Staff did accommodate us though.
- 2/5
We had to change rooms 3 times bk of filthy condition, air not working. Staff did accommodate us though.
- 3/5
When I arrived there was no one at the desk I pushed the call button and waited no one came so I called the fron desk and someone answered. She was busy elsewhere but she came and checked me in. We got to iur room and opened the door and there was a towel on the fklor on a wet bath mat, as we walked in the bed looked like somone just git out if it., we took oics and went nack to the front deak, were yold House keeping nust have akippwd that room and never went nack to it. So she was quick and nice to give us another room. The sink faucet was loose and c l iaet doors were ogf the tracks. it smelled of bleach but was clean smoke defe tor had a bag over it..we went to check our the indoornpool which was what made me choose that hotel and it had a sigh it was under maintenence. The woman there seemes ti have her hands full and was trying to please people. The next morning at breakfast we met 3 other people downstairs when we told them about our experience all 3 different parties told us they had the same thing happen the room wasn't cleansd and one said it looked like a crime scene but she did give us all a differnt room, however one said their Ac didbt work and others said things were broken or in disrepair. The Main desk staff was kind and nuce, as for the housekeeping staff and maintence they were the worst ive seen evidence of.. everytging looked old newde drepaierd and wasnt really clean excelt the beds they were fine.
- 3/5
When I arrived there was no one at the desk I pushed the call button and waited no one came so I called the fron desk and someone answered. She was busy elsewhere but she came and checked me in. We got to iur room and opened the door and there was a towel on the fklor on a wet bath mat, as we walked in the bed looked like somone just git out if it., we took oics and went nack to the front deak, were yold House keeping nust have akippwd that room and never went nack to it. So she was quick and nice to give us another room. The sink faucet was loose and c l iaet doors were ogf the tracks. it smelled of bleach but was clean smoke defe tor had a bag over it..we went to check our the indoornpool which was what made me choose that hotel and it had a sigh it was under maintenence. The woman there seemes ti have her hands full and was trying to please people. The next morning at breakfast we met 3 other people downstairs when we told them about our experience all 3 different parties told us they had the same thing happen the room wasn't cleansd and one said it looked like a crime scene but she did give us all a differnt room, however one said their Ac didbt work and others said things were broken or in disrepair. The Main desk staff was kind and nuce, as for the housekeeping staff and maintence they were the worst ive seen evidence of.. everytging looked old newde drepaierd and wasnt really clean excelt the beds they were fine.
- 3/5
MAJOR concerns which is safety is the elevator. The permit says 9/2023 last inspection. Ugh, I sent email to John King State of Georgia Fire Safety Commissioner. This falls under his office. Lastly, we are all people , why or this oversight laps happen? What if fire broke out ? I know to take the stairs, would others ? What if the elevator falls or entrapments. This would be huge pay day for lawyers and person filing.
- 3/5
MAJOR concerns which is safety is the elevator. The permit says 9/2023 last inspection. Ugh, I sent email to John King State of Georgia Fire Safety Commissioner. This falls under his office. Lastly, we are all people , why or this oversight laps happen? What if fire broke out ? I know to take the stairs, would others ? What if the elevator falls or entrapments. This would be huge pay day for lawyers and person filing.
- 2/5
John F. King Commission red flag. In the event of fire I would know the take the stairs, would other? The elevator opens and closes on it own. Weird.... The owners of the building placard in the lobby JK Stone Mountain LLC wondered if that's actually true? If so how could they allow their building permit on elevator to expire and risk lives? Look before you leap !
- 2/5
John F. King Commission red flag. In the event of fire I would know the take the stairs, would other? The elevator opens and closes on it own. Weird.... The owners of the building placard in the lobby JK Stone Mountain LLC wondered if that's actually true? If so how could they allow their building permit on elevator to expire and risk lives? Look before you leap !
- 1/5
I would not recommend this place as i ended up getting sick from mold being in the room and not realizing till the next morning for check out.
- 1/5
I would not recommend this place as i ended up getting sick from mold being in the room and not realizing till the next morning for check out.
- 5/5
The staff were helpful and pleasant. The facilities were clean and tidy.
- 5/5
The staff were helpful and pleasant. The facilities were clean and tidy.
- 5/5
Just pool water was cold
- 5/5
Just pool water was cold
- 1/5
My room was never serviced the entire time that I was there. Mold on the shower curtain, the tub was dirty and our linen was never changed and they never once cleaned the room. Also they never gave us clean towels. And never made the beds. A total mess.
- 1/5
My room was never serviced the entire time that I was there. Mold on the shower curtain, the tub was dirty and our linen was never changed and they never once cleaned the room. Also they never gave us clean towels. And never made the beds. A total mess.
- 2/5
Poor AC - had to set on 68 to get cool, feet stuck to bathroom floor, no trash can in the bathroom, poor lighting - no light on one of the nightstands, rickety and filthy elevator with sticky floor, out of order signs on ice machines, atm machines; no creamer for the coffee on Monday
- 2/5
Poor AC - had to set on 68 to get cool, feet stuck to bathroom floor, no trash can in the bathroom, poor lighting - no light on one of the nightstands, rickety and filthy elevator with sticky floor, out of order signs on ice machines, atm machines; no creamer for the coffee on Monday
- 3/5
Did not like bathroom towels and toilet
- 3/5
Did not like bathroom towels and toilet
- 3/5
Very difficult to get to
- 3/5
Very difficult to get to
- 3/5
Close to Stone Mountain
- 3/5
Close to Stone Mountain
- 3/5
My room didnt smell good the refrigerator was dirty.
- 3/5
My room didnt smell good the refrigerator was dirty.
- 3/5
- 3/5
- 1/5
The entire hotel NEEDS work. The elevator had not been inspected since 2023, there was also mold along the bottom trim. The room we stayed in had a terrible odor. The staircase in the lobby had several missing railings.
- 1/5
The entire hotel NEEDS work. The elevator had not been inspected since 2023, there was also mold along the bottom trim. The room we stayed in had a terrible odor. The staircase in the lobby had several missing railings.
- 3/5
Overall it's a pretty decent hotel however it has past its prime unfortunately. The pool was cold and a little sketchy looking. There was also a lot of partially repaired walls and ceilings. Be careful on checkout day as they cancled our key before checking out. Luckily one of us was still in the room. Overall I'd stay again however not my first choice. Reality doesn't match the pictures listed.
- 3/5
Overall it's a pretty decent hotel however it has past its prime unfortunately. The pool was cold and a little sketchy looking. There was also a lot of partially repaired walls and ceilings. Be careful on checkout day as they cancled our key before checking out. Luckily one of us was still in the room. Overall I'd stay again however not my first choice. Reality doesn't match the pictures listed.
- 3/5
I liked the friendliness of staff, but the pool needed some cleaning, there were no pool towels, no ice in ice machine, and no fresh towels or beds made.
- 3/5
I liked the friendliness of staff, but the pool needed some cleaning, there were no pool towels, no ice in ice machine, and no fresh towels or beds made.
- 1/5
Do not stay here unless you want to stay in a smoke smelling, dirty room. Shower curtain was full of mold and the tub was so slimy. There was stains all over the towels. Stab holes all over the walls. Carpet was so nasty with big stains everywhere. As soon saw and smelled the room I went back to the clerk and was told it wasn't their problem. Wouldn't even try to change room. Was told it was nothing he was going to do about it. It was so horrible. DO NOT STAY HERE!!!!!!!
- 1/5
Do not stay here unless you want to stay in a smoke smelling, dirty room. Shower curtain was full of mold and the tub was so slimy. There was stains all over the towels. Stab holes all over the walls. Carpet was so nasty with big stains everywhere. As soon saw and smelled the room I went back to the clerk and was told it wasn't their problem. Wouldn't even try to change room. Was told it was nothing he was going to do about it. It was so horrible. DO NOT STAY HERE!!!!!!!
- 4/5
The staff was very friendly. The lobby was beautiful. I did not ever get up early enough to go to the continental breakfast so I have no review on that. The room was very clean. I was very satisfied. But the elevator was absolutely disgusting like it had never been cleaned.
- 4/5
The staff was very friendly. The lobby was beautiful. I did not ever get up early enough to go to the continental breakfast so I have no review on that. The room was very clean. I was very satisfied. But the elevator was absolutely disgusting like it had never been cleaned.
- 1/5
The hotel is nasty
- 1/5
The hotel is nasty
- 2/5
Pool was too cold; smelt like Pakistan food; breakfast food not hot
- 2/5
Pool was too cold; smelt like Pakistan food; breakfast food not hot
- 5/5
Decent for the price, the staff was super nice and accommodating
- 5/5
Decent for the price, the staff was super nice and accommodating
- 1/5
The best thing about it was that we didn’t have to stay. The man at the desk agreed to let me out of the reservation since: 1) they had no rooms clean 2) it was going to be at least a 2 hour wait (we got there at 5:30pm for a 3:00pm checkin), 3) we weren’t going to be able to get the 2 adjoining rooms with 2 queen beds 4) we were going to “at best” (their words) going to get 1 king room with a pull out sofa (for 4 grown adults)… I could go on and on but the most atrocious part was the attitude of the owner who was planning the desk - he had the audacity to tell me they were giving the rooms away as they become available & that it was unrealistic to expect them to honor an online reservation on a holiday weekend (I’m sorry but isn’t that the POINT of an online reservation???). After several minutes I asked if I could just walk away from this reservation without being charged - to which he replied “yep”… so I did. Don’t stay here. Ever.
- 1/5
The best thing about it was that we didn’t have to stay. The man at the desk agreed to let me out of the reservation since: 1) they had no rooms clean 2) it was going to be at least a 2 hour wait (we got there at 5:30pm for a 3:00pm checkin), 3) we weren’t going to be able to get the 2 adjoining rooms with 2 queen beds 4) we were going to “at best” (their words) going to get 1 king room with a pull out sofa (for 4 grown adults)… I could go on and on but the most atrocious part was the attitude of the owner who was planning the desk - he had the audacity to tell me they were giving the rooms away as they become available & that it was unrealistic to expect them to honor an online reservation on a holiday weekend (I’m sorry but isn’t that the POINT of an online reservation???). After several minutes I asked if I could just walk away from this reservation without being charged - to which he replied “yep”… so I did. Don’t stay here. Ever.
- 2/5
This property was not like the pictures. The rooms was filthy. The first room we was given smell so bad we couldn’t stay in the room I asked to be switched. The other room we went to was much better but you could tell the cleaning was not good. The beds were comfortable and there wasn’t much noise . Around the property was trash on the grounds. The rooms are outdated so don’t expect anything appealing. The staff was nice and friendly. I would not stay here again.
- 2/5
This property was not like the pictures. The rooms was filthy. The first room we was given smell so bad we couldn’t stay in the room I asked to be switched. The other room we went to was much better but you could tell the cleaning was not good. The beds were comfortable and there wasn’t much noise . Around the property was trash on the grounds. The rooms are outdated so don’t expect anything appealing. The staff was nice and friendly. I would not stay here again.
- 4/5
The stay at the Inn was great, no one bothered you. I must say that the fire alarm was missing and the bathroom exhaust wasn't working....besides that everything was great.
- 4/5
The stay at the Inn was great, no one bothered you. I must say that the fire alarm was missing and the bathroom exhaust wasn't working....besides that everything was great.
- 3/5
It’s the little things for me. The bathtub looked old and dirty. The curtains were raggedy. The pillows were interesting. The TV was outdated, meaning it would have been nice to have Netflix as an option. The breakfast situation was terrible. The stairs in the lobby needs a good cleaning.
- 3/5
It’s the little things for me. The bathtub looked old and dirty. The curtains were raggedy. The pillows were interesting. The TV was outdated, meaning it would have been nice to have Netflix as an option. The breakfast situation was terrible. The stairs in the lobby needs a good cleaning.
- 4/5
Clean, quiet but could use a little more variety for breakfast. Would stay there again.
- 4/5
Clean, quiet but could use a little more variety for breakfast. Would stay there again.
- 4/5
Was able to check in early, the only complaint I have is it’s time to update the rooms, fresh paint and new carpet other then that no iuues
- 4/5
Was able to check in early, the only complaint I have is it’s time to update the rooms, fresh paint and new carpet other then that no iuues
- 3/5
Noisy traffic
- 3/5
Noisy traffic
- 5/5
It was a good stay the breakfast was good but the hotel needs a massive upgrade
- 5/5
It was a good stay the breakfast was good but the hotel needs a massive upgrade
- 4/5
Continental breakfast is dissent, includes waffles, scrambled eggs any over salted koftas.
- 4/5
Continental breakfast is dissent, includes waffles, scrambled eggs any over salted koftas.
- 4/5
It was clean quiet and staff was very accommodating.
- 4/5
It was clean quiet and staff was very accommodating.
- 2/5
Property is very outdated and dirty. Pool not available for use.
- 2/5
Property is very outdated and dirty. Pool not available for use.
- 3/5
Check in time is 3pm. We arrived at 4 and was told we would have to wait 30 minutes for the room to be ready. The wait was almost an hour. This was a huge inconvenience to our trip
- 3/5
Check in time is 3pm. We arrived at 4 and was told we would have to wait 30 minutes for the room to be ready. The wait was almost an hour. This was a huge inconvenience to our trip
- 5/5
We visit with family for Memorial Day weekend and we stayed at the Comfort Inn last year. The beds are very comfortable, rooms are cozy and the hotel overall is very quiet and reasonably priced compared to others in the area. We will be back next year.
- 5/5
We visit with family for Memorial Day weekend and we stayed at the Comfort Inn last year. The beds are very comfortable, rooms are cozy and the hotel overall is very quiet and reasonably priced compared to others in the area. We will be back next year.
- 2/5
There were fruit flies in my room. The security lock on my room door was missing a screw and hanging. The pool was out of service. With jo online notice.
- 2/5
There were fruit flies in my room. The security lock on my room door was missing a screw and hanging. The pool was out of service. With jo online notice.
- 3/5
It was fine for a one night stay near Stone Mountain. Things were run down, but nothing that truly impacted the stay.
- 3/5
It was fine for a one night stay near Stone Mountain. Things were run down, but nothing that truly impacted the stay.
- 1/5
Shopping
- 4/5
The property needs some maintenance done, but it was clean.
- 2/5
I was in a non smoking room but there was a stagnant smoke smell all along. There was dust on the furniture and carpet was not cleaned. I had a severe episode of asthma and am fortunate that i did not land up in the ER.
- 2/5
Breakfast area was not clean bathrooms were very dirty. Nothing cleaned but the beds.
- 3/5
It’s just ok
- 3/5
Need better selections for continental breakfast. Room needs better cleaning like dusting. Shower curtain had hair on it. The toilet seat needed to be tightened.
- 4/5
Clean hotel
- 3/5
Very quiet
- 5/5
Love the staff
- 4/5
I enjoyed my stay. The room was clean and it was quite on the floor. Check in was easy and the employees were nice. I would recommend to family and friends. Hotel was good for the price and location.
- 4/5
Was ok not sparking clean like i expected but it it a good get away
- 2/5
I reserved the room for my wife for a 2 night stay. I specifically requested a non-smoking room. However, when she checked in to the room it reeked of cigarette smoke. She used a damp wash cloth to block the smell, but unfortunately she still did not sleep well. The staff did change her room, but she didn't stay the second night because she would be again getting to the hotel very late. She had roughly 5 hour drive ahead of her and didn't want to chance getting a different room that still smelled of cigarettes. She also stated the hotel was very dirty and smelled bad, like an old bldg that has a musty odor to it. Overall it was not a good experience.
- 2/5
The property is outdated, but decent. The bathroom was disgusting. The tub had a ring of dirt around it, and the shower curtains are so dirty that theyre discolored.
- 1/5
Trust me when i say the pictures look better than a rooms. If you looking to stay somewhere that look like crackheads stay there then this is your place. Bathroom dirty carpet dirty the cleaning guy came by and there was roach on the broom cant make this up.
- 2/5
It’s not to my standards! The pool was closed,look like it will never be open again due to laziness it was lit like the comforts I stayed in before! We didn’t shower unless we used shower shoes the tub was stained with a big dirty ring! I felt misled and I was in town for a funeral and barely wanted to sleep because I have stayed in rooms with similar type of owners not being funny and they all are the same! Thumbs down and the ratings made be bought
- 2/5
Facility is not well maintained nor clean. Breakfast offered was minimum effort and usually out of coffee by 7 am. Pool was out of service and just trash everywhere.
- 1/5
Their website said they have a pool, but it did not say that it was not heated and was freezing cold so you can't swim or that they do not have a filter working on it, so the water was gross. Our first room smelled so bad, we had to ask for a new room. They have not vacuumed the carpet on the stairs in a while. The breakfast was lousy. Not worth the money we spent for two rooms for one night.
- 2/5
La piscina no estaba en función. La habitación estaba “limpia” pero las paredes se ven muy manchadas el desayuno no es de gran variedad, el que recibe no es cortés pero creo que en Stone Mountain area nadie lo es.
- 1/5
Pool was out of service
- 5/5
Clean, continental breakfast. Accommodating front desk staff and attentive house keeping.
- 5/5
We enjoy the stay it was nice we got up at 7and they was no more breakfast the people's that was at the hotel ate up everything and it was not enough for other to eat. Other then that it was nice.
- 1/5
Okay stay for a quick getaway. Great location for shopping, eating, gassing up, and getting on the highway. Breakfast served daily; as long as you don’t mind pouring syrup from a juice container. The pool was filthy as if it hasn’t been cleaned over a year; no pool solution, no clean towels, film standing on top of the water, and dirt build up. The elevators; use at your own risk!!
- 4/5
The room was clean and pretty comfortable. I didn’t appreciate the staff member knocking on my door at 8:30am asking if we were checking out today (check out time is 11am.)
- 5/5
Not bad for the price
- 5/5
Convenient for shopping and eateries
- 5/5
They upgraded my stay to a suite and they had a decent breakfast.
- 2/5
This specific hotel is in need of a drastic upgrade, dirty bed sheets, carpet is so dirty in rooms, curtains barely hanging on, bathtub flilthy…. Please do the necessary repairs.
- 2/5
I decided to get this room just for a night online w/o knowing the area. Not too good of a location..looks ok from the outside but is older and feels older inside the hotel…the card for elevator inspection said Sept 2023 ..just don’t stay here
- 2/5
The pictures oversell the hotel. They only served waffles, cereal, coffee, and juice and nothing else. Their “hot” breakfast is a joke! The pics show a warmer (to make people think additional hot food) but it was not present. The refrigerator held only milk and butter, no yogurt. There were no muffins, bagels, or fruit either. The room was dingy with burn marks on the sink mirror, several scuffs and splash marks on the walls, the bathroom door veneer peeling, and oil stains on the bedspreads. The floor was sticky. While the room looked tidy (as in someone straightened it) it did not look well maintained or taken care of. I have stayed at this brand of hotel many times and this was not on par with the brand. It did not even meet expectation much less impress!
- 5/5
Pretty good little stay. The staff were very friendly and helpful. Everything was clean. The only "bad" thing i have to say, was one of the beds in my room was kinda broken. Not very comfortable. Other than that, it was a great stay. Good little breakfast and the staff were very accommodating and helpful.
- 3/5
It was convenient to stores
- 5/5
Nice staff
- 2/5
Dirty, Elevator down. Staff not real helpful
- 1/5
They had great pillows for the bed but that was about it. The older gentleman at the front desk in the early morning was super nice and would see him cleaning but the rest of the staff was unhelpful or lazy.
- 5/5
Liked everything
- 3/5
The check cost was too high, I felt I was being penalized for coming early. The morning staff person was very helpful and friendly.
- 4/5
Staff was friendly, property and rooms were clean, internet was slow at best.
- 5/5
…
- 5/5
Good place
- 4/5
Staff was very kind and helpful. The room was not cleaned throughout the stay, but that wasn’t a major issue for us.
- 1/5
There was not much to like about this property. Not very clean, musty smell, both ice machines broken, soft mattress and not comfortable, breakfast was just ok due to not much variety. Will not stay or recommend
- 2/5
I specifically booked this hotel because my kids wanted to swim. It had an indoor pool. We get here and the pool is under maintenance and closed. Thats false advertising, and very disappointing.
- 2/5
We specifically picked this hotel for the pool, which was non functioning. Room was tidy, but no hot water for shower, entire hotel grubby, no functioning ice machine. Elevator was not safe. Continental breakfast was just fine.
- 2/5
Staying couple nights and not getting enough towels is crazy, using the pool pictures to attract customers and it dont work is crazy, definitely not going back.
- 3/5
Was put on the second floor despite asking for a ground floor during booking. Floor cleaning equipment left out in hallways
- 5/5
The property was clean and staff were great!
- 5/5
Very affordable and the bed was sooo comfortable. Breakfast was far more than expected, which is a nice perk when you're already on a tight budget. Really nice young woman working at the front desk who was always friendly and accommodating.
- 5/5
The staff are hospitable and the hotel are near the Stone Natl Park where we are having our vacation.
- 1/5
The carpets were terrible! Riddled with mold and smelly. The bathroom had visible black mold on the doorframes. The walls were old and cracking. The breakfast was wired. A whole gallon on milk and carton of orange juice in the mini fridge in the common area is what we get for our cereal. The refrigerators in the rooms never got cold. We stayed in rooms 102 and 104.
- 1/5
The hote was fine but I am really upset with hotels.com!! I called to make sure they had a heated indoor pool bc we had kids going and they said they did! We got there and it was NOT heated! We had no choice to but to stay bc it was already booked
- 2/5
The inside of the hotel is old and run down. The TV in our room did not work. I called the front desk and they came to look at it and could not get it to come on either. I was told that I would have to wait until someone came in the following day to do anything about it. We had just picked up food and were planning on spending the evening watching a football game, so I was pretty ticked. The pool area had a busted out window that they didn't even bother to board up and the pool looked pretty nasty. The kicker though was toilets not flushing correctly. I was given a plunger from the front desk to keep in our room and it had to be used numerous times. This was clearly a known issue, as there were toilet plungers on every floor by the elevator, just sitting out. I would never recommend this hotel to anyone!
- 1/5
As soon as we walked into the room, we smelled a strong smell of mildew/mold. The walls and the ceiling were swollen and had water spots. There was garbage around the bottom of the bed. The carpet was filthy. The towels were dirty and seemed to be worn down and used. The overall experience was unbearable and we could not stay there. We checked out immediately after. A refund would not even make me feel any better about this experience.
- 3/5
The service was good friendly staff. I did have an ant problem my first night but the service desk clerk was very helpful and put my children and i in a nice clean and bigger room. So thank you for that.
- 4/5
Pleasant stay overall
- 4/5
I enjoyed my stay everything was nice except the bathroom needs to be cleaned more properly.
- 4/5
The property was clean but a little dated
- 3/5
Huge hole in the pool window from the outside. Our room had mold on the ceiling. Parking was right up to the sidewalk and felt unsafe. Hard to get in and out of the parking lot because of traffic. At check in I was asked to confirm what was on the machine and I told the staff member checking me in that it was not me on the screen and he did not believe me until I turned the screen to him and then he hit a bunch of buttons and said I was good. Was a little unsettling.
- 1/5
Bathroom door did not lock, some screws to the room door were coming out. Room did not smell the best.
- 1/5
The Bathroom was dirty, we stayed over 2 days and there was no room cleaning or change of towels during our stay
- 3/5
Wifi was not secure. Curtains required repair. Toilet backed up. At one point, black water came out of the faucet. I ran the water, and it changed to yellow and gradually cleared. I never complained, but the staff was very friendly.
- 3/5
Checked in with no problem. It is a crazy week with major issues with the storm so no comments or complaints. I was happy just to have a room
- 3/5
Staff was friendly but seemed to be short of staff. Tried several times to get towels. Not enough provided in room. None in the pool room. Pool was very cold. Staff very polite when reachable. Door key had to be repogrammed several times in 2 night stay. Clean room and facility. Would stay again if in the area.