Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Appreciate the staff there! Thanks for accommodating my kids and I!

Hot tub was out of commission, pool was a bit dirty. But breakfast was good and room was spacious and clean. Gym was perfect.

Quiet and clean

Quiet and clean

When this discrepancy was queried with ES Sonesta, they provided a nightly rate breakdown with room rates that differed significantly to the individual nightly rate that Expedia also provides. Despite providing evidence of the amount from the saved Trip details available in Expedia and attaching my bank statement showing the amount ES Sonesta have charged, I am yet to hear from ES Sonesta have no faith or confidence that they will respond. To add further insult, ES Sonesta have charged on top of the overpaid amount which they have withdrawn from my account an additional amount for parking. Reading the reviews by customers on other review sites provides very similar feedback to the unprofessional and below standard experience I have encountered myself. The generic or ChatGPT responses provided by ES Sonesta are of an apologetic nature, yet nil action will eventuate from customers that have had a poor experience. My warning to all who may be considering ES Sonesta San Fran Airport Oyster Bay, is to steer clear and look elsewhere. Romeo

Great for families

Passable

Day time staff friendly, helpful. Guy at night, not so much. *Easy access from airport and to main highways *Spacious room in good condition. *Property set next to nice water front w/ nice walking path. *A few business park restaurants and a Starbucks a short drive away. Cons: *Had ants near kitchen sink and still had them after maintenance team intervened. *Breakfast was poor w/ fake scrambled eggs and few good options: coffee was good. *cleaning only once a week, so constantly having to ask front desk for things - garbage can liners, towels, better pillows (which they don’t have). *Just under $17 a day for parking. Ridiculous.

Training.

Clean Rooms were not stocked.i had to ask for towels then toilet paper.had to ask for towel’s for the swimming pool.At 6:30 in the morning came to breakfast no coffee ready cream empty had to ask for that.i constantly had to go to front desk

Close to airport Nothing nearby, the breakfast is very basic, room is not properly cleaned, the microwaveable bowl was so dirty and store back to the cabinet. Hair on the bedsheet (when I checked in but yet used any facilities

房間非常乾淨，早餐還可以，浴室很乾淨但蓮蓬頭不是很好用。

We had to book last minute and this was a great option for our family.

El personal atento, el desayuno está ok, pero no limpian las habitaciones si estás varios días, tienes que pedir si es que quieres que te la limpien y también por las toallas, no te las reponen a diario si no las pides. El parking estaba muy lleno y tuve que estacionarme en el espacio de la basura, quizá porque era feriado largo

Very good place to stay. I will definitely stay again.

Do not expect quality service or room service at all. Been there for 8 days straight.

What I liked most about the property was the beautiful waterfront view. We booked a Bay Queen View room, and the view was definitely the highlight of our stay. I also appreciated that breakfast was included and that the breakfast hours extended until 10:00 a.m., which was much more convenient than many hotels that end breakfast earlier. Another feature I enjoyed was the bayfront walking path just steps from the hotel, making it easy to take a relaxing walk and enjoy the scenery. What I didn’t like about the property was that the room had a noticeable odor upon arrival. It wasn’t overwhelming, but it had a somewhat musty or funky smell that affected the overall comfort of the room. The beds were also not very comfortable. We were able to make it work for our stay, but the mattress and bedding could be improved. Overall, these issues did not ruin the trip, but they did impact our experience.

Exceptional

This was my first time staying at the hotel. Overall I was pleased. I would definitely stay again

Everything was great

Not bad for a cheaper place. Kids in the pool were hella rude and it was bunch of kids. We love family places and kids and are very go with the flow but the kids there that day were super rude and making rude comments at us. While the adult with them just sat glued to their phone. We complained to the desk but they didn’t do anything about it just said sorry. I’m assuming family with one of the staff members.

No restaurants close. No restaurants close

No restaurants close

Clean property

Went there for my birthday and I have tattoos. I’m actually a personal trainer. My best friend took me there for my birthday South San Francisco and they treated us like crap. After reading the reviews. I thought it was gonna be such an awesome place but the people at the front desk treated me like garbage. We wanted to leave the first day, but we couldn’t find anything in the area and spent all of our money for a room there worst experience ever with the front desk, older guy. We kept calling to see if we could get some towels we were there for a week a lady tried to charge us. It was nuts so we were only allowed to have towels one time. They wouldn’t refill our toilet paper. The lady at the front desk kept trying to charge us for everything. We thought you get clean towels and extra rolls of toilet paper when you stay that long it was awful. I’ve never been treated so bad in my life at a Motel/hotel. I’d rather go to a Motel six and ever step foot in that place again if you have tattoos turn around and walk off, they will treat you like garbage. We almost wanted to find out who the boss was so we could leave early and get reimbursed. I wish I had camera footage of how they treated us. I felt like I was a homeless person just trying to get a free room and trust me. I’m far from homeless have a great job. I’m a great human being and never again will I ever go there . Super sad embarrassing and we both just could not believe it . You want treated like crap go there

Very clean and comfortable The attitude of the front desk girl

Exceptional

Good

location was very nice. 4 of the 6 staff members we encountered were really nice and cordial. 1 front desk receptionist was AWESOME and the other borderline rude and dismissive. detailed cleanliness of the room. I must say that I arrived early and they rushed to get me in early. With that said in terms of detailed cleanliness. things like the lamps, TV’s very dusty. Also sink and tub drains were rusty and the corners of the floors were not very clean and the dishes still had lipstick stains. I didn’t realize (my fault for not reading) that on a six day stay there is no housekeeping. With that understanding, Inwould recommend that they put brooms and dustpans in the closet for guests to tidy up small spills.

location was very nice. 4 of the 6 staff members we encountered were really nice and cordial. 1 front desk receptionist was AWESOME and the other borderline rude and dismissive. detailed cleanliness of the room. I must say that I arrived early and they rushed to get me in early. With that said in terms of detailed cleanliness. things like the lamps, TV’s very dusty. Also sink and tub drains were rusty and the corners of the floors were not very clean and the dishes still had lipstick stains. I didn’t realize (my fault for not reading) that on a six day stay there is no housekeeping. With that understanding, Inwould recommend that they put brooms and dustpans in the closet for guests to tidy up small spills.

The attitude of the front desk girl

Nice beach front hotel you can relax with the whole family.the room is very clean and comfy bed and quiet place

What I like about this place are the spacious rooms and the view of the water. I have been coming to this place for about 4 years. It had always been a good place to stay. My last visit was not pleasant. The staff was rude and I felt I couldn't approach them. They are usually nice and pleasant but not this time around. Its a shame that my last stay was not a good experience. I was there a little early for my check in but was told to wait until check in time due to my room not being ready, which was fine but once I got into my room we found hair in the sofa and clothes in the drawer. We were not expecting that. Since we had already been waiting for 2 hours for check in we decided to just deal with it and not approach the front desk.

What I like about this place are the spacious rooms and the view of the water. I have been coming to this place for about 4 years. It had always been a good place to stay. My last visit was not pleasant. The staff was rude and I felt I couldn't approach them. They are usually nice and pleasant but not this time around. Its a shame that my last stay was not a good experience. I was there a little early for my check in but was told to wait until check in time due to my room not being ready, which was fine but once I got into my room we found hair in the sofa and clothes in the drawer. We were not expecting that. Since we had already been waiting for 2 hours for check in we decided to just deal with it and not approach the front desk.

For being the 3rd time we’ve stayed at this property in the past few years, all booked through Expedia, it is sad to see the neglect and poor management of the public facing hotel areas as well as a front desk staff that is unprofessional and not very well trained, to handle a busy check in/out scenery. There were exit and hall lights dangling from the hallway ceilings (poor facilities management) and there was a ladder blocking the 4th floor staircase to access the roof for at least 48 hours…again, signage of poor facilities management. Not sure I will return to this property again in the future. Definitely seeing a first hand decrease in value when these types of issues arise. Also, overall housekeeping inside the suite was below average. We were informed at check in that there was no daily housekeeping service…never mentioned or shown on Expedia when I booked the room. Not cool….not a good experience for 4 days, 3 nights stay. Overall, not a good Expedia experience that I have become used to experiencing.

Hotel was easy to get to via the hotel shuttle from sfo. Hotel was clean, our room had a lovely view of the bay. Lots of nice walking trails around the hotel. Breakfast was had good options. Would come back.

The breakfast was fine, however not as broad a choice as other extended stay hotels that offer breakfast. More cooking equipment, i.e. toaster, blender, etc..

The breakfast was fine, however not as broad a choice as other extended stay hotels that offer breakfast. More cooking equipment, i.e. toaster, blender, etc..

The property had dog poop everywhere. The pull out sofa sleeper was terrible, the property did not have a roll away bed. The location was good.

Very friendly and helpful staff. Room smelled like soup, construction was being done while we stayed so power shut off last hour of our stay. Breakfast was meh and ice cream bars from freezer in lobby were hard as rocks.

Clean room, and friendly staff.

Exceptional

There is a beautiful walking path located behind the hotel, offering a pleasant and relaxing area for a walk.

Passable

Clean room. Over looked the bay. Friendly staff

Breakfast was standard. Eggs, sausage, pancakes and cold options. Close to airport with free shuttle.

Superb

The room was very cozy

The room was very cozy

I absolutely love their pancake maker. Continental breakfast is perfect.

The audio was at its worst synchronization when I watched Netflix on the room tv. Almost 10 secs of delay between the video and audio. Great stay otherwise.

Close to the airport, spacious and clean rooms, quiet area, free parking, very good breakfast. New and very well-kept property.

Dirty, smelled awful, very messy. It seeems like everything is upon request. Worst stay of my life. And I've stayed at motels before. And overcharged for parking.

Really impressed with this hotel. It’s way nicer than other options close to the airport. We had a two bedroom suite for our family and it was amazing to have the full kitchen/living room in addition to two full bathrooms. The rooms were clean (no lingering bleach/cleaning product/detergent fragrance anywhere). Not too much airport noise. We stayed just the night before our early morning flight and the shuttle service was so convenient — driver was SO kind and helpful as well.

Exceptional

The breakfast was also a major letdown. The food quality was very poor, and the eggs did not seem real or freshly prepared, they were clearly from a bag which made the experience even more disappointing. Asked for maintenance to come to the room due to television not working properly. I was told they would come at a certain time no one ever showed. Have to pay for daily parking. Overall, I expected much better for the price and was dissatisfied with both the cleanliness and the quality of amenities. I would not choose to stay here again.

clen room

Very good

Room was clean, check-in efficient, and breakfast delicious.

Good service

very clean rooms, breakfast was nice. Super helpful staff. I was there for a work trip but I would definitely stay here any time.

Wonderful breakfast! Hot and fresh

Overal is nice hotel to stay in

Our room was dirty. Dog hair, dog flee, dog toy. Obviously it wasnt cleaned. I told the front desk they sent someone to vaccum like what. They couldve given us a better room. I have allergy and that triggered until now im asick. My husband had surgery and we booked the mobility access room but the chair for the showering is keep falling while he showers. I told the lady in the front the next day that i messaged them but she said message the third party so you can get a compensation until now no fair resolution

Everything was wonderful

Staff was really helpful

Breakfast was standard. Coffee was empty a couple times I tried to get some. Some areas modernized more than others.

Exceptional

Exceptional

The breakfast is particularly noteworthy: 1. A great pancake machine that automatically makes pancakes 2. Fresh sausages and fresh eggs 3. A tortilla bar with all the fixings 4. Wonderful muffins 5. Great coffee Need I say more?

Comp breakfast

Great staff and very clean rooms.

Wonderful hotel the staff was absolutely wonderful and friendly. The room was very clean and comfortable. I would definitely stay again. Highly recommended. It’s a little more pricey, but the views the grounds everything is beautiful. The only thing I had any complaint about was the air-conditioning or the heater was a little loud in my room and it was close to the bed. I just turned it off at night.

Exceptional

Wonderful hotel the staff was absolutely wonderful and friendly. The room was very clean and comfortable. I would definitely stay again. Highly recommended. It’s a little more pricey, but the views the grounds everything is beautiful. The only thing I had any complaint about was the air-conditioning or the heater was a little loud in my room and it was close to the bed. I just turned it off at night.

The layout The couch wasn't too comfortable

The couch wasn't too comfortable

Clean rooms Park behind the pool!

Breakfast was from 6-9am and they ran out of most food by 8am. Front staff was not helpful, overcharged me by $109. Pushed the button to confirm total on card machine w/out letting me read it. Charged $16 per day for parking and saw only 1 other car w/a parking tag. Asked several other guests and they did not pay to park. Jacuzzi was filthy. Water was discolored and thick scum all around sides. Would not step foot in there unless I wanted to get sick. Pool was supposedly heated but freezing. Only saw 1 teen boy get in the entire stay. Big party place for teens/early 20’s. Loud music and lots of smoking of many things. This was not at all the quality I expected for the price I paid.

Ray, Lydia, and Julio were especially helpful and engaging.

The staff are friendly and professional, enhancing the overall comfort –Relaxing, quiet, and welcoming.

The staff are friendly and professional, enhancing the overall comfort –Relaxing, quiet, and welcoming.

I would like to have better reciept system. I cannot find the reciept when

The staff person that was in charge of the breakfast buffet made a lot of people feel uncomfortable as soon as you walked up to the juice machine, she comes running out standing next to you as soon as you go over there with the eggs and sausage she runs over there and stands next to you with her arms folded, staring at you and watching you that is very uncomfortable other than the staff lady the buffet staff lady everything else was perfect all the rest of the staff was very kind front desk. Staff very kind the staff throughout the building very kind just one person that was not kind and made us feel very uncomfortable and that again was the lady that was in charge of the buffet.

Exceptional

My daughter was abruptly woken up at 3 am by a water leak in the restroom. There were no apologies or any acknowledgment of the inconvenience caused. She frequently uses this hotel, but we are strongly considering booking elsewhere due to this incident.

Great hotel loved the staff and amenities thank you

Hot tub needed to be better maintained.

Absolutely horrible staff and management

Nothing

Exceptional

Property was well maintained and the staff was very nice. Breakfast was very good.

Exceptional

Good view and room Fire alarm went off kids running in and out all night keeping us up.

Good view and room Fire alarm went off kids running in and out all night keeping us up.

Shuttle to airport was exactly on time. Rooms have kitchenette so bring your own food or order it delivered. Staff very pleasant.

Great location, lovely and quiet right on the bay. Room had a lovely view and very spacious. Shuttle bus has really helpful drivers and very friendly. Close to airport and near train station to get to main city Really impressed with this accommodation. Small thing but would have liked a better welcome pack not very useful as a tea drinker.

Great staff.heloful.friendly.went out of there way to help

Lydia and Ray are both amazing. The staff is always very attentive and very helpful. The maintenance people are very responsive. The fire pits great the location to the water it's right there. All good things.

Breakfast was subpar. Someone pulled the fire alarm at 5am. And the people across the hall had their music turned up. They had them turn it off but they turned it back on.

Was overcharged by hundreds of dollars and had to argue to get the bill adjusted. Breakfast ran out of food after 1.5 hrs. Not even creamer for coffee!

Everything was great Thank you

Get the job done for a low budget quick trip.

I noted several health violations at this property. Asked to see management several times with no luck.

Breakfast could hav

Overall nice place to stay with family and kids . Breakfast was good and fresh . Staff is friendly and helpful , rooms were clean

This is a great place.

All good

Ray and Raul are great the other front desk staff ok

Very nice place, especially for families looking for multiple bedrooms.

Horrible stay had allergic reaction to sheets and management refused to refund half my stay. I was also checked out early without my authorization.

Love the views and great staff. Very friendly.

Wont stay here again. Staff was abrupt & short. Made me feel like I was bothering them when I asked questions. I phoned the front desk twice from my room but no answer. Shuttle driver was rude & difficult going back to the airport. He asked where to drop us off. We said international to Canada, terminal 2 for Air Canada airlines. He said he didn't know Air Canada. Isn't this part of his job? He dropped us off at the wrong terminal. He also refused to help me lift my bag onto the bus. I am a senior! No tip for him.

Some staff needs trianing

Loved our stay here.awesome room, staff was very nice and responsive when we needed anything. Breakfast was great lots to choose from and was actually good. Thanks for making our vacation memorable id definitely stay there again.

One complaint about the property: the laundry machines are coin operated, but there is no way to get quarters except at the front desk BUT there is no ATM on the property and you are not allowed to use a.card at the front desk to buy quarters. What that means is you have to walk next door to get cash out of the ATM at the next hotel then come back in by quarters from the front desk. It is absurd. There's no atm, there's no quarter machine, there's no nothing in the laundry room. But you're required to use quarters. Hopefully they get this fixed

Room 134 has a bedbug problem. When we complained, the receptionist said all they could do was waive our parking fee. We were allowed a room change for our last night after we continued noticing bites. We contacted management several times for a more complete resolution, but never received a response. The lack of any apology or acknowledgement was disappointing.

We enjoyed our stay. The room was clean and well decorated the bed was very comfortable, the only drawback were the ac unit in the room was loud and rooms next door were loud when using their restroom, could use a sound barrier.

Front desk people slow.need training

The Jacuzzi was green and I did not want to risk getting in there I booked a room with a view and it was the parking lot so they had to switch rooms and I got a view with the parking lot I was very unsatisfied because the night we came in it smelled highly of smoke and the fire department was there and it scared me because they relocated us all the way to the top floor I did not want to stay another night so we checked out early. And had to pay for it anyway.

Staff over worked and slow

The 2 bedroom was plenty room for a family of 5. Sufficient space in both bedrooms and bathrooms. The kitchenette was well stocked with utensils, dish wear and cooking tools. The dishwasher was easy to use, clean and in good condition. The sofa bed could be more comfortable, either with a better mattress or by adding some type of topper. The ac worked great. The staff was amazing and extremely helpful, especially the housekeeping staff.

The trail and water. The room was good and gym. I was hopping for a little better breakfast like their other Sonesta. Better coffee needed and snacks at your area. I missed having coffee and hot cocoa and tea like your other Sonesta ES.

Good hotel near sfo

Notably they don't even offer free water... They bill for it.

Above my room was an out of control party. It lasted 3 hours late into the night past midnight on evening of Thursday April 2. The hotel staff took hours to shut it down eventually calling the police. This slow response from Hotel staff to close it down cost me hours of sleep and the children who were staying with me. Absolutely a disgrace to take hours to stop an out of control party. I won’t be coming back here.

Raul was great.new person is slow and had to book another night down the street

Only. One elevator

Amazing property!

I would say the stay 8/10 , only because if you get a room facing the train station it is pretty noisy throughout day and night trains passing from 6 am- 10pm I would say try to book bay view to avoid train noise . Otherwise pretty clean and convenient location 10-15 minutes of retail stores. Also very spacious. Main desk staff top tier customer service . Large park with water view great for jogging or walks.

The room was very clean

Trash cans on site full o up.neep to check more often.and cans inside property need to be check ongoing also

I wish parking was free. I see a lot of cars in the parking lot and a lot of them dont have the permit slips yhat the hotel charge if you have a car.

I love this sonesta because it’s always equipped with all the kitchen essentials plus tv offers Netflix and YouTube so that’s a plus

Nice views. Near freeways.

Flea infested room. Terrible customer service.

Very clean , kitchenette was very convinient... nice location by lake.... comfortable for our dogs ...cute design and decor...

Love the cleanliness no bugs or anything! Love that they have a pool! Extend the the pool time

Spacious rooms, comfortable bed and sheets. I had a full kitchen. Easy access to freeway, restaurants and shops.

It was very clwcn

Clean, comfortable. Great view of the bay.

Not clean, no gel,p from staff, fire alarms go off all the time. 2 star hotel

Breakfast was good lots of choices Grab bars in the bathtub area would be nice

This was a perfect stay here at this hotel we relaxed and then have beautiful time

The elevator was not working during my stay.

However, the room layout was perfect for us- living/kitchen with a bedroom on either side (with private bathroom). I didn’t like not having daily housekeeping, but towels, trash bags were given to us at the front desk upon request. A hot breakfast- eggs, meats, pancakes, etc, was included in price. Very convenient because the location didn’t have nearby restaurants, only large office buildings all around. So overall, nice quite area with a lovely walking trail behind the hotel that overlooks the bay.

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Loved the room and all of the amenities. It felt like a small apartment. Did not get to use the room to its fullest. Will be rebooking again in 2 months.

Great

Big rooms

Fully equipped kitchen.

Room was clean. Really appreciate the fully equipped kitchen. The view was magnificent.

Please, save yourself a trip, do not book here! It was my worst hotel stay so far. First of all there are 2 sonestas next to each other and it is very confusing to know which one it which, unless you know the area. Booked it with the pool being one of the desired amenities. It turned out it is seasonal and it is not toted anywhere on Expedia site. It was supposed to open March 1st, on our last day and they actually never opened it. But it is the least of all the issues here. They claim that property is recently renovated and it is absolutely not true. It is dirty, run down and smelly. There is no desire to accommodate any needs of their guests. Hotel is very understaffed. In our 4 night stay I saw only one housekeeper going around. Beware, they service the rooms only once in SEVEN days!!! Not even Trash pick up! We ended up setting the trash bag by the door to get it picked up, but that there are no spare trash bag to use instead!!!! I asked twice to get towel exchanged and they never did on both days I asked for it. Both sinks in our 2 bedroom suite are not draining, so if you wash your face it will fill up half way and you would have to wait 15-20 min to drain. Same goes for the bathtubs. the toilets barely drain and one of them at the end of the stay would not drain and nearly got overflowing. At the end of the stay they could not even produce any kind of receipt since it was prepaid though Expedia. I hope I don’t see any charges later on on my card. Very dirty, rundown

Please, save yourself a trip, do not book here! It was my worst hotel stay so far. First of all there are 2 sonestas next to each other and it is very confusing to know which one it which, unless you know the area. Booked it with the pool being one of the desired amenities. It turned out it is seasonal and it is not toted anywhere on Expedia site. It was supposed to open March 1st, on our last day and they actually never opened it. But it is the least of all the issues here. They claim that property is recently renovated and it is absolutely not true. It is dirty, run down and smelly. There is no desire to accommodate any needs of their guests. Hotel is very understaffed. In our 4 night stay I saw only one housekeeper going around. Beware, they service the rooms only once in SEVEN days!!! Not even Trash pick up! We ended up setting the trash bag by the door to get it picked up, but that there are no spare trash bag to use instead!!!! I asked twice to get towel exchanged and they never did on both days I asked for it. Both sinks in our 2 bedroom suite are not draining, so if you wash your face it will fill up half way and you would have to wait 15-20 min to drain. Same goes for the bathtubs. the toilets barely drain and one of them at the end of the stay would not drain and nearly got overflowing. At the end of the stay they could not even produce any kind of receipt since it was prepaid though Expedia. I hope I don’t see any charges later on on my card. Very dirty, rundown

Breakfast was good, different options. Room was clean and nice, shower was not great but did the job.

Breakfast was good, different options. Room was clean and nice, shower was not great but did the job.

Additionally, the room was unacceptable in terms of cleanliness. There appeared to be garbage left behind from a previous guest, which immediately raised concerns about the thoroughness of housekeeping and overall standards. To further complicate matters, the front desk informed me that one of the elevators was inoperable. This required navigating numerous long hallways to reach my room, making an already frustrating stay even more inconvenient. Overall, the combination of these issues made for an unpleasant experience, and I left feeling disappointed.

Additionally, the room was unacceptable in terms of cleanliness. There appeared to be garbage left behind from a previous guest, which immediately raised concerns about the thoroughness of housekeeping and overall standards. To further complicate matters, the front desk informed me that one of the elevators was inoperable. This required navigating numerous long hallways to reach my room, making an already frustrating stay even more inconvenient. Overall, the combination of these issues made for an unpleasant experience, and I left feeling disappointed.

Charged 259 for deposit and the staff never checked on us once it was hot inside room mysty

Charged 259 for deposit and the staff never checked on us once it was hot inside room mysty

Ro

Ro

Great location for SFO travelers. Beautiful landscaping and directly located on the Oyster Point area of the San Francisco bay. Located in the middle of the South San Francisco biotech/pharma cluster office park with beautiful architecture and landscaping throut and a great bayside trail.

Great location for SFO travelers. Beautiful landscaping and directly located on the Oyster Point area of the San Francisco bay. Located in the middle of the South San Francisco biotech/pharma cluster office park with beautiful architecture and landscaping throut and a great bayside trail.

The room that they gave me was really dark barely any sunlight I stayed for a week I just felt like they couldve tried harder to accommodate me better

The room that they gave me was really dark barely any sunlight I stayed for a week I just felt like they couldve tried harder to accommodate me better

Breakfast was delicious Just all around great warm staff Just lingering smell of smoke on hallway, not terrible

Cons: the room smelled like cigarettes (but would disappear after getting used to it a couple hours). Also, as a frequent traveler for work, checking and out took so much longer than any other place I’ve ever stayed.

Cons: the room smelled like cigarettes (but would disappear after getting used to it a couple hours). Also, as a frequent traveler for work, checking and out took so much longer than any other place I’ve ever stayed.

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Best for family

Best for family

We stayed for 6 nights. We had a great room with a view facing the water, everything was great except that they only clean the room once a week. Which meant they'd not cleaned the room the whole time we were there. Staff was doing their job and not very courteous.

We stayed for 6 nights. We had a great room with a view facing the water, everything was great except that they only clean the room once a week. Which meant they'd not cleaned the room the whole time we were there. Staff was doing their job and not very courteous.

Room clean, large. Location excellent

Room clean, large. Location excellent

It was quiet and away from traffic. I did not get the room I paid for. I didn't enjoy the so called breakfast. And I didn't enjoy the elevators being far away from the room assigned. And I didn't enjoy being surprised that my credit card was being charged a$200 00 hold, as well as being charged for my one day stay which was paid up front. Now, I'm having a hard time trying to called them to ask them to please return my money back to my credit card. I will never ever stay with this company again. It has changed dramatically in five yrs.

Yes very clean

Yes very clean

Spacious rooms and good location Bed is kind of uncomfortable

I like the location of the property I like the seclusion, peace, and the fact that it is right on the water of the Bay.

The only thing I didn’t like is they play games with your deposit

prefer a firmer mattress No bath mat or grab bars in the shower, once the soapy water hit the floor it was slip and slide time. not much water pressure in the shower Breakfast was scrambled eggs and sausage every day some ham or bacon would have been nice

prefer a firmer mattress No bath mat or grab bars in the shower, once the soapy water hit the floor it was slip and slide time. not much water pressure in the shower Breakfast was scrambled eggs and sausage every day some ham or bacon would have been nice

Amenities very convenient

Amenities very convenient

Everything was great

Nothing.

Clean room

Clean room

Great room, great amenities, great staff!

Great room, great amenities, great staff!

clean room ,staff was excellent

clean room ,staff was excellent

The room was very clean and neat and very comfortable. I was very impressed with my accommodations and will definitely stay here again!

The room was very clean and neat and very comfortable. I was very impressed with my accommodations and will definitely stay here again!

The room did not have a fireplace, the shower backed up and pooled and there were holes in bedding.

Spacious suite, comfortable beds. Left over trash and stained blankets could be improved.

poor quality in general -

Lack of housekeeping

Staff was amazing and the view of the bay was incredible from our room. My only complaints would be that the burners within the kitchen were not working properly and would need to be played with just to find a temperature that would remain active. Lastly, the range hood had a knob missing for its light. Overall we had an amazing stay!

clean room, staff, good breakfast.

Clean room, polite staff

Staff was great! My only issue is I was not told I would be hearing the train every 30 minutes. I had a very hard time sleeping.

Everything was very clean and spotless. The staff at front desk were friendly. FYI there are 2 Sonesta Hotels next to each other at this location. We stayed in Sonesta Suites. Suites, of course, means you get a kitchen and more space. We only stayed 2 nights, but the extra space was welcome. This place is perfect for longer stays. It is convenient to SFO, South San Francisco, Colma, Daly City and has convenient access to both 101 and 280.

Thought we were petting ocean view but it was a parking lot and the bed was crooked and weird otherwise it was very nice hotel being super close to the highway was hard with the noise but all in all it was ok

Bed bugs!!! Not ever going back!!!

Ended up putting 350$ on hold not good for our trip!!!!

The room was clean and the bed was very, very comfortable. The staff were friendly and helpful. I also appreciate the little food shop. The breakfast had great options and was good.

Friendly staff, nice room

Nice location

Room is spotless and looks like just renovated yesterday, staff is friendly

It was a great stay, clean, comfortable wirh everything you need!

Room Dirty!!! Didn’t get the bay view! Charged two deposits for one room!! And staff was not helpful or friendly! Horrible customer service

Bedsheet smells bad like sweat. Not properly washed. Breakfast was good and fresh. Area around was safe for families but have homeless outside the property.

Nice room

I prepaid for the room two days before my arrival. When I arrive, they told me that the room was gonna be ready at 3 o’clock when I arrive. They told me that I had to wait until 4 o’clock because the room was not ready. 4 o’clock came around and they told me that the room would not be ready till 5 o’clock. Very frustrating.

The ceiling on top of the toilet was collapsing due to water damage

Too many paper works to complete

The only thing that was a negative was that I was awakened in the middle of the night by someone’s dog. (This is a pet friendly place.) I didn’t think about hearing someone’s dog screaming and whining.

Maybe tell the staff to not pass judgement based off of peoples appearance.

Staff was amazing

Very clean rooms, we had two, both very nice. Staff were great, took hotel van to the airport, very nice driver. Hotel is in a great spot, right on the water, the bay trail runs in back.

Great view of the bay!

Breakfast is good. The room is a little old.

Although interiors are renovated, the building itself is old. There is not much noiseproofing, you can hear everything (footsteps, tv, talking) going on upstairs. Also there is a loud train passing right behind the hotel every 5 minutes. Make sure you book the bayview rooms to avoid the train noise

Clean and comfortable.

Room is good, clean and comfortable for our family. Staff in the front desk was not very welcomed, and I requested more pillow and quilts but didn’t get them.

Very clean and big room also staff very nice

Staff was courteous, room had several issues, slightly unclean, minor food stains on the wall, juice foil pouch under refrigerator, 1 USB terminal by side of bed Inop, Only 1 TV remote worked and required TV to be On in bedroom in order to access live USB to charge phones.

The only complaint with this hotel is that I was unable to lay in the bed and watch TV. The TV was mounted on a side wall and only tilted so far, making it unviewable. The breakfast was good, standard eggs, bacon, eggs, various breads, pancakes, cereals, juices and coffee. I will definitely stay here again

The room was ok

Room 236 was the Worst room I have ever stayed in...it was SO stink...there was evidence of water damage in one of the bathrooms (water stains and moldy looking ceiling) and I don't know if it leaked to the carpets but the room smelt like a STINK WET DOG.... no amount of Fabreez helped... the pots needs changing as they were warped and everything stuck to them - who doesn't use non stick these days, the dishwasher was NOT WASHING THE DISHES CLEAN!!.it's clearly an old and outdated machine.. I had to wash everything by hand after running the dishwasher 2 times...the duvet between the sheets was so dirty looking I really think they need to retire it and the pillows were so FLAT they were almost non existent....the carpet were frayed and smelt so bad...I pointed all these issues out to the staff as we checked out so I pray they rectify these issues. I am sorry but this is surly the last time I will ever stay at a Sonesta.

Clean facility, polite staff and pet friendly

Awesome

Staff was amazing

Please consider getting rid of paper and plastic at the breakfast bar.

The suite was beautiful. 2 bed / 2 bath with a kitchen and livingroom. Plenty of room for the whole family. There was a real fireplace too. A tv in each room ensured entertainment for all. The breakfast was decent, typical self serve - eggs, sausage, potatoes, oatmeal, yogurt, bagels, and pancakes. Coffee, juice, milk. The grounds were clean, beautiful scenic trails along the water. This location is slightly out of the way of shopping, gas, groceries - about 5-15 min commute. I enjoyed the shower gel and shampoo, light fragrance and not drying to the skin. I wouldn’t mind using those products in my home. Overall, we would stay here again and recommend others to give them a try.

The room was very large with a kitchenette. The hotel was modern and the location con

Loved the hotel but breakfast was not appetizing nor good

All was great

Breakfast lack variety Cordial and supportive staff Excellent location

TV and bed not facing same way, shower cold, USB plug not working, employee wanted me to bring luggage cart back to front desk ( like I work there) checked out day early no ty

Great! Stayed here for an event at the Cow Palace which is a 10 minute Uber ride away. Rooms are spacious with full kitchens. Continental breakfast has plenty of options. Will definitely stay here again for future events.

Clean, nice breakfast

Overall I will stay there once more if I ever go San Francisco again!

Room was great but there was some spiders that were very welcoming. Other than the spiders everything was great!

Won’t stay there again

The man at the front desk was fabulous! The room was disappointing. In the bathroom, the bath mat was moldy and the towels were too small and worn thin from too much use. There was a black stain on the bedroom curtains. It was too expensive to have those problems

The room was clean on arrival but during our 3 night stay we never had anyone straighten or refresh the room. The staff was slow and not very friendly. We had reserved two room and the other room was never cleaned or freshened up.

smooth

overall ambience reflects the efficiency of how well managed this branch of sonesta is

The room was very large with excellent kitchenette facilities. Overall the room was modern and clean. The bed was very comfortable and big. The staff were reasonably friendly. hotel breakfast was very basic and the quality was low. Th

We made our reservation for three people and the sofa bed was very dirty with a lot of crumbs and debris in it when we opened it up and there was no pillow for the sofa bed. Also, there was water on the carpet. The young lady who checked us in and helped us was extremely friendly and helpful and pleasant.

Great place , near a lot of things to do in the city

The hotel smelled like mold, the rooms had bugs, shower was not clean. I didn’t stay the second night from how bad it was. I went to just check out. Would NEVER stay there again nor recommend it to anyone.

The staff was reluctant to give any answers, they also charged the wrong card despite multiple times them stating they didn’t. Staff had minimal understanding of most hotel questions. They closed the area where we can buy water and snacks. Without any explanation or alternative to accommodate. When asked for additional towels, we were given extremely small towels. We will not be back. I still never recieved a receipt nor was I given a receipt for my parking

I would have liked to have received deep cleaning in my room. I was told it was only for those staying 7 days. I however stood 5 days which I normally have has my room cleaned daily if needed at other high rating hotels. Paying for parking was not of my liking.

Room was great as was the hotel but behind it and as you approach the entrance it needed a good cleaning. Trash behind it.

got to the hotel a bit early and needed to check in to be able to work and attend business meetings. However, their booking system was down and they were not willing to provide any type of alternative. This is terrible service to not know any type of work around for your computer not working to serve clients in the best way possible. I needed to rebook at another hotel.

Excellent

Shuttle service a little slow at 11 pm, to be expected. Property is worn/threadbare but was clean. Solid breakfast. Quiet area. Would stay again.

Nice place could use a little more maintenance in some areas of properties.

Clean , quiet and love the waterfront view from my room.

News to be remodeled. Halls smell of smoke. Dogs barking. Window very very dirty

Nice room, convenient location, worked well for our visit to friends and family.

The room had been refurbished at some point pretty recently. I wouldn't say it was to a high standard but you could see work had been done. The kitchen was ok for what I needed. It could have done with some more pots or a non stick frying pan. The bed was so comfy. It was what I needed for the three nights I was there. The staff were out of this world. They were helpful and understanding and I could even get a kettle (for British people this is considered essential). They were all lovely. There is very little right beside the hotel. A ten minute walk takes you to a Starbucks and a couple of small restaurants which close at 8pm. No supermarket nearby so I would consider a car essential for here.

stairway was littered and dirty

Staff was friendly and the room was clean & comfortable. Plenty of space for us to spread out. Breakfast was decent.

The staff was great and very helpfull, always accommodating. Property was nice, great location. Will stay again if I come back to SF

The swimming altho small’ish was available all days we were there. Also the trail that runs close by was nice (spacious and close to the water) and enjoyable for walking tho dark at night.

Excellent

Excellent

One of my favorite hotels in sf

I highly suggest this hotel! The rooms were spacious and clean.

Love the hot tub

Clean room, family friendly

Clean plenty of parking nice staff

Great place to stay

Family friendly

Pool was out of order which was one of the reasons we did choose this one. Nice rooms, friendly staff. Great breakfast.

Very nice place, super nice staff

Had a hard time checking in, the gentleman at the front desk had to run my card three times for the hold fee. In the room there were other peoples hair all over especially in the bathroom, shower, I was disappointed that it wasn’t clean.

Hotel is right on the Oyster Bay waterfront and has a really nice walking path that is safe and enjoyable. Rooms are big suites and comfortable. Pretty noisy with trains and highway noise much of the night. The pool and hot tub were out of order. Airport Transport - be aware! it's not 24/7 so if you have an early flight you're out of luck. They don't start until 5 a.m. So add the $30 + cost of an Uber to your visit :(. Breakfast is free, but not till after 6. It would be nice if they had 'to go' breakfast bags for early flights.

The staff was great, overall hotel was very clean and kept. Our room was a little dirty specifically the restroom walls and base board, but I would definitely stay again

The staff was great! I would definitely stay again.

My first time being in one of these, but loved that it was a mini apartment. Will stay here again.

Disappointed pool was out of order. But staff was very kind and helpful

Excellent

Excellent

Excellent

Excellent

Excellent

The suite was very dirty, it had old toothpicks from prior guests. The stove looked like it had never been cleaned, and one of the pillow sheets had blood on it. I tried calling customer service but both phones in the room meant to call to the office, we out of service and did not work to call the front desk. Only stayed because we had no where else to go but will definitely not be coming back.

Breakfast Family friendly

Location is far from public transport and eateries especially during the weekend. Room is spacious ans clean.

Nice property in a convenient location to SFO and San Francisco.

Breakfast is good

One of the rooms smelled like fried fish. Furnace very loud when running.

Excellent

Room is very spacious, clean and nice bay view. Breakfast is average. Location is vlose to science park and therefore there is no supermarket or restaurant nearby.

Staff could be more pleasant and welcoming. Some were very nice and others not so much. Overall, this place had a good breakfast, reasonable price and nice surroundings near the bay.

For an additional $9 i was upgraded to one bedroom bayview and it was great i will return soon

Had everything we needed.

One of the few hotels in the San Francisco area that has a pool as well as a hot tub. Being very close to the airport but hardly hearing the air planes. The view was stunning ( overlooking Oyster Bay). Very peaceful and quiet

Big, spacious suite. Pool looked clean but have not use it. Breakfast was good and enough varieties to choose from. Trail around the bay was nice.

I had a great stay at Sonesta suites. Oyster point is beautiful and a nice peaceful place to come back to after spending time in downtime San Francisco. The Ubers from sonesta suites to San Francisco are around $35-$40- really my only complaint but that has nothing to do with the hotel. Overall a great place to stay.

It was nice and clean and quiet

Within driving distance to San Francisco and the airport but without the complexity of the city.

Waiting on my refund i was 19 not 21 so they didnt let me in

Very cozy; I would state here again.

Great checkin service! Raul was incredibly helpful and courteous. The rooms were clean and comfortable. Nothing glamorous but clean, safe and I would stay again.

The dogs in the next room barked from 9pm to 11pm, and I couldn’t sleep. It was very distressing. I called the front, but the staff didn’t do anything.

I've and hoping that I will get some kind of conversation. For the mishaps

Loved the pool and ability to cook. Breakfast was good too!

I chose this hotel mainly for the advertised free airport shuttle, but it turns out it must be booked in advance by calling the property. As an international traveler with only a data plan, calling wasn’t possible. I sent two messages but never received a reply, so we ended up paying $35 for a taxi. We booked for three (two adults and one child), but when we checked in after midnight, the sofa bed wasn’t made, and we had to do it ourselves. The air conditioning was extremely loud (very old system), so we had to turn it off and spent the night uncomfortably hot. Overall, a disappointing stay — I would not recommend this property.

Bed was not comfortable out of the five days. I was there two of the nights I was woken up by ants, crawling on me.

the staff very help full. it was a great stay

Bed was not comfortable out of the five days. I was there two of the nights I was woken up by ants, crawling on me.

Great place to stay

I have stayed at this hotel in the past, but this time it seemed like everything was broken or in need of maintenance. Our fridge was leaking, the toilet running everytime we flushed, the bathroom fan was ridiculously loud and the kitchen was poorly furnished with only two forks no pans and two pots. We did call to have the garbage disposal fixed during our stay and they did take care of it in a timely manner, but overall, the room felt like it needed some serious care. The room I was in this time 424 was very noisy with the train outside and the elevator next to it, I was definitely awakened by the noise. I do like the Oyster Point area though, its nice to walk on the path around the inlet.

Clean and comfortable

Nice outdoor space.

Easy to get to downtown SF! Great location! Nice and quiet hotel. Big spacious rooms. Nice pool/hot tub area.

Great stay away from the noise

We had a good stay. The hotel was located next to the bay with a great walking path. Our suite was nice and clean and looked recently renovated. Our room was directly next to the light rail tracks but it didn’t really bother us much. We arrived on a cold day so the outdoor heated pool was a plus. Pool and hot tub hours are from 10am-9pm. There is an outdoor fire pit as well as games such as cornhole, shuffleboard (but missing the disc) and a tic-tac-toe table. My son enjoyed the pool as well as the games. This is a very kid friendly hotel. Breakfast was good. The hot options on this day was scrambled eggs, crumbled sausage and potatoes. We enjoyed the pancake maker. Downfall is the parking fee of $16. FYI, there is a $250 holding fee. Overall, we had a great stay and will likely stay here again in the future.

Nice and spacious for the two bedroom suite. But for all the money they charged they did not provide any housekeeping.

Enjoy

Couldn't of picked a better place to stay and the view was awesome

Loved the big room with three beds. Breakfast was good with a nice variety. Outdoor pool was nice but no towels. Also, asked for a toothbrush at the desk but they were out and none for sale in their little store. Being charged for parking is annoying.

Bay view. Great for staying before catching a long flight.

The room we stayed lacked a deep clean… stained walls, dusty baseboards and the appliances in the room didn’t look clean especially the microwave. Upon entering the room it smelled musty and the windows in the room didn’t seem to shut fully.

It was fine

I enjoyed my stay. The bed was very comfortable, the tv was huge, there was a full kitchen. The room was a bit dirty. I found stuff on the floor and hair in tub and on sink.

Room needed some attention. Hair on towels, kitchen supplies lacking. No housekeeping service for one week. Loud dog in adjoining room barking nonstop for over an hour.

.

Clean, well maintained property with convenient SFO airport shuttle service

I loved the room I reserved. It was on a quiet corner of the building with an amazing view. I did not like that there aren’t any close convenient stores.

I visited this hotel in July 20 25 and it felt very clean and safe

Beautiful!! We had the luxuries of waterfront property without the touristy environment. Nice paths around the property, great breakfast every morning, and very accommodating staff. Thank you!!

Nice unit with 2 bathrooms. Great for teenagers. Safe area and close to airport. Cons smell of weed was really bad by our room. For a no smoking hotel we didn’t enjoy the smell.

Our stay was comfortable, very clean room and smells good. Staffs are nice.

They upgraded the rooms but they're smaller. The staff was nice.

Nice spacious clean room

Walked into a room and saw chip stains on the doors and walls. Sand in the tub. And Takis crumbs on the carpet…other trash too.

Other than the fact that they charge for parking, the hotel is very nice. Choose bay view, since otherwise you will have Caltrain running by your window every 10 minutes.

I would definitely stay here again.

There was a substantial amount of pet hair on the floor and furniture in the room, and the floor that our room was located on had a very bad odor.

I paid extra for the room with a view which was a good thing because I didn't get to sleep in my room! All night people were stomping on the floor above me. It sounded like i was staying under a service area. I called the front desk and asked them to please stop working its been going on all night! It didnt stop! I called back and told them it had to stop! This is unacceptable! Its now 630 am and I hadnt been to sleep. After the 2nd call things were quiet so im sure they either stopped working or what they were doing! I never went to sleep! It was not worth the money and I will never stay there again! Upon check out I advised the clerk of the issue I had and she offered to put a note in the system so that they can respond quicker the next time I stay! It seems like they really werent concerned about my complaint! I would really like a refund for my stay!

New, updated, clean and in a very quiet and safe place. The dining are is spacious.

a hidden gem

It wasnt bad or anything but feel like the bed had bed bugs jept waking up with bumps and they never came in to clean ihr room

Our bathtub was clogged and couldnt take a shower, they didnt fix it. They refused to clean the room. Checkin was a terrible experience. They were kind of blaming me for making the reservation theu 3rd party which is you guys. I want a refund!!!

The room with the water view was beautiful! Loved seeing the sunshine on the water and warm light come into our room! Enjoyed the view very much!

The location was gr

Excelente opción, muy acogedor, excelente ubicación cerca del SFO y autopistas principales. Suites amplias, limpias y muy bien equipadas.

The property is so nice and homey. The room is so big nd the kitchen is a huge plus because we can cook and cool our food. the room and property is so clean.the water area is very relaxing, and we walked on the area. very quiet and safe.

Had a two bedroom suite with a kitchen and sitting area between. Was great and felt like home. Was very quiet and clean. Close to everything.

I don't recommend someone who stays for the business trip.

appreciate being able to stay with my dog

The hotel was perfect for our stay. We were able to be upgraded to a 2 bedroom suite. The room was nice and clean. Ed's were comfortable. The breakfast on Saturday was tasty and filling. The check in and check out process was very easy

Staff were welcoming and helpful. The suites were clean, bed comfortable, the refrigerator and microwave were nice amenities. Our grandson enjoyed the pool and the pancake machine at breakfast. We enjoyed the nice walking path around the bay. Definitely would stay again.

This was my first time at this hotel and it was short and sweet but they were very accommodating