Inn By The SFO

The pictures and descriptions on Expedia for the room I reserved was for a King delux room. When we arrived at 3 PM, check in time, they gave us a room that was "ready". It was a full size bed with one secretary chair much too small compared to the reserved room. Complained to the "desk" (a window) . He said no other roooms were ready. I asked for either a refund or credit for that poor excuse of a room. and he looked for a different room. Surprise, found one. It had two double beds, a rollaway bed, a desk and two secretary chairs. Better. However, there was a lamp on the desk had the socket dangeling from it. The TV was not hooked up to any service and was sloppily "wiped down" and dusty. The lamps by the nightstands were also dusty, the carpet had stains...and so much more wrong with the room. Thank god we were only staying the night. On top of everything, you could tell they were in the process of either deep cleaning (?) and remodeling (?) as tapping went on into the night. Fortunately we were tired enough to fall asleep. A total dump.

Other than that . The shower was nice with good pressure. Internet was good. Just a little run down.

All in all a decent place

When I checked in and entered the room I noticed the carpets and couch were stained, the microwave did not work, there was 2 big spiders in the bathroom, insufficient bath towels, no ice bucket and desk chair was broken. There was no tv remote so I had to go to the office to get one but it wasn’t working so went to retrieve a second in which also didn’t work. The staff said they’d come check on the problem shortly. An hour later I had to go back down stairs to ask for assistance with tv as I was tired and wanted to rest. They finally got that fixed. I was unpleased with the room. I wouldn’t recommend to anyone

A very good price for a VERY convenient location close to SFO. Onsite parking was appreciated.

This is a very good place to stay even if you want to tour the city. ao e thing i learned it’s better to stay in places outside of the city than to walk alongside with homeless pips in sfo. This place is very good, clean and well maintained. They have parking which is a plus.You will save $50 because if you are in a hotel inside the city the parking another $50 but with this hotel it’s free.the location is also good as it is near the airport and many places to eat is just a few mins drive!

awesome

Avoid the lower level parking because it's really difficult to get out.

I like the room setup they just don't clean the room as often as I would have like I was there for 4 days and never clean the room one time The TV didn't work but to set up it's okay Staff real terrible me No receipts no nothing

Poor

Arrived at 10:30 pm. The woman who was working seemed bothered that i woke her up and she took forever to answer the bell. The vending machine dont take credit so was unable to get a drink or something to eat. Room was clean. Air worked well. Shower had no water pressure and blow dryer was broken. Called front desk several times with no answer. Never found out the wifi password because she wouldn't answer the phone!

Not really

TV and phone were not working in the room. Room was clean and this is a good location near the airport with free parking. But if you need more than a bed to sleep I’d go somewhere else.

Didnt explore nearby area

Firstly, ai booked a room with King bed and I was give Room with Twin/Queen bed. Toilet not working and dirty

Perfect for quick stays! Clean, safe and affordable!

Excellent experience for business travel.

I've been to this hotel many times over the years, and this is the worst I've seen in the condition of the room. Both shower and sink faucet leaked. There also sounded like there was some kind of leak from above the ceiling near the sink. These rooms have been neglected and are in serious need of maintenance and appliance upgrade. Staff was courteous and accommodating when I requested a different room. Room was otherwise perfect for my needs, which was to sleep and do some work using the desk table.

Good

Location and car was safe. Lots of room and tub was low so easy for me to get in and out of Bed was very lumpy and hurt my hips. Couldn’t get ahold of anyone in the office when we needed help. Toilet runs a lot and noisy but it’s ok.

Location and car was safe. Lots of room and tub was low so easy for me to get in and out of Bed was very lumpy and hurt my hips. Couldn’t get ahold of anyone in the office when we needed help. Toilet runs a lot and noisy but it’s ok.

The pictures are deceiving. The carpet was stained so I used my shoes as slippers the entire time. We didn’t see housekeeping not one day, our garbage was piled by the time we left. I also had to go to the office for coffee and clean towels. The mattress was ok but the box sorting was noisy. Not up to par, but it was SB weekend and all other hotels were booked. Definitely not ok for small children, ok for single or couple travelers.

The pictures are deceiving. The carpet was stained so I used my shoes as slippers the entire time. We didn’t see housekeeping not one day, our garbage was piled by the time we left. I also had to go to the office for coffee and clean towels. The mattress was ok but the box sorting was noisy. Not up to par, but it was SB weekend and all other hotels were booked. Definitely not ok for small children, ok for single or couple travelers.

It was a good price but kinda sketchy. I came back one night and written in chalk was “possible assault in room 203” on the wall next to the parking

It was a good price but kinda sketchy. I came back one night and written in chalk was “possible assault in room 203” on the wall next to the parking

Bedbugs/ dirty

Bedbugs/ dirty

We did not even stay at the hotel and left.

We did not even stay at the hotel and left.

Everything great. Good location close to airport and walking distance to coffee, market, and restaurants. Try shabu shack!

Everything great. Good location close to airport and walking distance to coffee, market, and restaurants. Try shabu shack!

Cabinetry was outdated. Some needed replacement and renovation. A mattress topper would have improved the bed comfort. It was clean and adequately equipped.

Cabinetry was outdated. Some needed replacement and renovation. A mattress topper would have improved the bed comfort. It was clean and adequately equipped.

This place wasn’t clean. I don’t want to put the details.

This place wasn’t clean. I don’t want to put the details.

Easy check in, clean place. Updated rooms. Access to freeway and close to the airport and the city .

Easy check in, clean place. Updated rooms. Access to freeway and close to the airport and the city .

Doors had air leaks meant airplane noise entered bedroom . Basic hotel was cheap and affordable .

Doors had air leaks meant airplane noise entered bedroom . Basic hotel was cheap and affordable .

It was fairly dirty: the walls, couch, etc. The bathroom had no mirror.

It was fairly dirty: the walls, couch, etc. The bathroom had no mirror.

The room was clean and spacious. The beds were so comfortable. The staff are outstanding in their service. So friendly and helpful. We were really late arriving and checking in, and the staff were so friendly and welcoming. 10/10 would stay here again, and recommend to anyone.

The room was clean and spacious. The beds were so comfortable. The staff are outstanding in their service. So friendly and helpful. We were really late arriving and checking in, and the staff were so friendly and welcoming. 10/10 would stay here again, and recommend to anyone.

Room was clean

Room was clean

The hotel overbooked and cancelled my reservation less than 24 hours before a flight.

The hotel overbooked and cancelled my reservation less than 24 hours before a flight.

Room is spacious

Room is spacious

we booked a room when we get there they said no room available even we paid in advance. their reason overbooked.

we booked a room when we get there they said no room available even we paid in advance. their reason overbooked.

Arrived at 4:45 PM note at the front desk said be back in 15 minutes. Went back 20 minutes later and still nobody there. I called the number on the window and the hotel manager said he would be back for another half hour and he left the card to my room on a planter in front of the office. It was in an obvious place where anyone could’ve taken the key and checked all the rooms for entrance. The place was disgustingly dirty, holes in the sheets, cobwebs, dust, and mold all around the entire room. Pictures will be enclosed. I would give this place a zero stars if I could. I would highly recommend someone to go elsewhere because this place was so disgusting I woke up stuffed up could not breathe through my nose because all of the dust and everything in the room I couldn’t even use the air conditioner because it was caked with dust so I was afraid to turn it on. I definitely will not return to this place.

Arrived at 4:45 PM note at the front desk said be back in 15 minutes. Went back 20 minutes later and still nobody there. I called the number on the window and the hotel manager said he would be back for another half hour and he left the card to my room on a planter in front of the office. It was in an obvious place where anyone could’ve taken the key and checked all the rooms for entrance. The place was disgustingly dirty, holes in the sheets, cobwebs, dust, and mold all around the entire room. Pictures will be enclosed. I would give this place a zero stars if I could. I would highly recommend someone to go elsewhere because this place was so disgusting I woke up stuffed up could not breathe through my nose because all of the dust and everything in the room I couldn’t even use the air conditioner because it was caked with dust so I was afraid to turn it on. I definitely will not return to this place.

Bathroom had some black insects all around the edge of the borders and bath tub. They were dead but had to clean off first before showering otherwise I loved the room and cute courtyard outside the room!

Bathroom had some black insects all around the edge of the borders and bath tub. They were dead but had to clean off first before showering otherwise I loved the room and cute courtyard outside the room!

There were ants in our bathroom and the room was super dusty and musky.

There were ants in our bathroom and the room was super dusty and musky.

I arrived at 2AM and the bells to alert staff that I had arrived didn't work. I had to knock on the glass to get anyone's attention, and then the attendant acted very irritated. When we got into the room, there were bugs on the pillows and the toilet was difficult to flush. The toilet handle broke off the toilet the next night, so we had to move rooms, but they moved us from a room with two queens to a room with one king. Best thing about it is the free parking.

I arrived at 2AM and the bells to alert staff that I had arrived didn't work. I had to knock on the glass to get anyone's attention, and then the attendant acted very irritated. When we got into the room, there were bugs on the pillows and the toilet was difficult to flush. The toilet handle broke off the toilet the next night, so we had to move rooms, but they moved us from a room with two queens to a room with one king. Best thing about it is the free parking.

I don't like the coutyard. It needs sweeping. Also, the sink clogs, there's leak on the bathroom floor of Rm 109. We were moved to another room but the toilet doesn't flush and when push down hard, the lever came off. We have to keep the tank open and just pulled the string to make the toilet flush. It was like that the whole time we were there. Oh, the sink and bath tub don't have covering on the hole so the drainage smells and particles easily flows down the pipes. Wish they have a maintenance that go around to check, work and clean their facilities. Lastly, the check in/out window glass is shady and filled with scratches. You can hardly see the inside..

I don't like the coutyard. It needs sweeping. Also, the sink clogs, there's leak on the bathroom floor of Rm 109. We were moved to another room but the toilet doesn't flush and when push down hard, the lever came off. We have to keep the tank open and just pulled the string to make the toilet flush. It was like that the whole time we were there. Oh, the sink and bath tub don't have covering on the hole so the drainage smells and particles easily flows down the pipes. Wish they have a maintenance that go around to check, work and clean their facilities. Lastly, the check in/out window glass is shady and filled with scratches. You can hardly see the inside..

Excellent property!!! I would definitely recommend!!! Terrific stay!!!

Excellent property!!! I would definitely recommend!!! Terrific stay!!!

Excellent property!!! I would definitely recommend!!! Great stay!!!

Excellent property!!! I would definitely recommend!!! Great stay!!!

The room was good for our purpose (close to SFO and reasonably priced). However, it was noisy and seemed to be in a dangerous area.

The room was good for our purpose (close to SFO and reasonably priced). However, it was noisy and seemed to be in a dangerous area.

Room smelled like mold

Room smelled like mold

There was no breakfast. There were a few restaurants about a 10 minute walk with good food and drink. We were allowed an additional hour after checkout without charge. The woman who checked us in was rude. The lobby was locked and I had to interact with the woman through a shielded plastic window where we had difficulty talking. My suitcase was damaged when collected at the airport. Only three wheels remained, causing difficulty moving it. The following morning we were to meet my brother who was flying into San Francisco. I asked the woman if we could store our luggage while we had lunch. She said there was no place to store the luggage. We had to drag the damaged luggage along with another large luggage to the restaurant and wait for my brother. The photos do not represent the motel. Taking the bus from the airport was difficult. For some reason I thought there was an airport shuttle. That might be my misunderstanding.

Ck in guy was nice but the 1st room no towels and tv didn't work. Moved me to 2nd room no hand towels no klinex large rip in carpet. Bed comfy mostly pretty clean. Parking and wifi good.

Ck in guy was nice but the 1st room no towels and tv didn't work. Moved me to 2nd room no hand towels no klinex large rip in carpet. Bed comfy mostly pretty clean. Parking and wifi good.

However, the lobby/entrance was locked when we checked in and out and had to use the side window to talk to someone. There was no greetings. The lobby entrance door was so dirty, it was full of dust, dried leaves and cob web. Seems like no one has ever used that door ever. The room smelled bad when we first opened the door. The second night it was okay. The floor carpet looked very dirty and very old, with dark stains all over. The sink was missing a sink drain strainer. The bathtub drainer was not in but put on the tub. The desk drawer was missing a door knob. For 2 nights, we did not meet or see any other guest or travelers. The place looked very deserted and empty. The courtyard was very dirty with dried leaves and trash. The ice machine did not work. I did not even feel like a motel! It felt like a low income apartment. The picture of the lobby on the website did not look like anything what I saw and visited---way the opposite of what I experienced. The people who checked me in and out, looked like they were awaken from a nap. Will not come back!!!

However, the lobby/entrance was locked when we checked in and out and had to use the side window to talk to someone. There was no greetings. The lobby entrance door was so dirty, it was full of dust, dried leaves and cob web. Seems like no one has ever used that door ever. The room smelled bad when we first opened the door. The second night it was okay. The floor carpet looked very dirty and very old, with dark stains all over. The sink was missing a sink drain strainer. The bathtub drainer was not in but put on the tub. The desk drawer was missing a door knob. For 2 nights, we did not meet or see any other guest or travelers. The place looked very deserted and empty. The courtyard was very dirty with dried leaves and trash. The ice machine did not work. I did not even feel like a motel! It felt like a low income apartment. The picture of the lobby on the website did not look like anything what I saw and visited---way the opposite of what I experienced. The people who checked me in and out, looked like they were awaken from a nap. Will not come back!!!

Not mad for the money at all

Not mad for the money at all

Perfect for our needs. Near the airport, not chaotic, and a great base of operation for visiting San Fran.

Perfect for our needs. Near the airport, not chaotic, and a great base of operation for visiting San Fran.

Excellent place to stay highly recommended

Excellent place to stay highly recommended

The only positive is the room wasn't that bad but the area is very rough I ordered uber eats and a homeless guy tried taking my food from the delivery guy and when I grabbed the food he followed me back to my room and kept knocking on my door and asking to come in and didn't wanna go away I almost called the cops but he eventually went away. I told the property manager and he didn't seemed to worried about it and acted liked this was pretty normal. This is a very rough area and not recommended for single women or children.Im a pretty big guy I'm not worried about my self but as stated above I would be worried if it was just my wife or if I had my kid with me

The only positive is the room wasn't that bad but the area is very rough I ordered uber eats and a homeless guy tried taking my food from the delivery guy and when I grabbed the food he followed me back to my room and kept knocking on my door and asking to come in and didn't wanna go away I almost called the cops but he eventually went away. I told the property manager and he didn't seemed to worried about it and acted liked this was pretty normal. This is a very rough area and not recommended for single women or children.Im a pretty big guy I'm not worried about my self but as stated above I would be worried if it was just my wife or if I had my kid with me

What I didn"t like is that the front desk staff checked you in through a old time movie window booth and barley spoke English.

What I didn"t like is that the front desk staff checked you in through a old time movie window booth and barley spoke English.

Was a great and affordable place to get near sfo

Was a great and affordable place to get near sfo

I’ve stayed here 4 times and on 2 of the occasions, it was very clear the room hadn’t been fully cleaned (hand basin, trash not emptied). Makes you wonder what else hadn’t been cleaned.. Front desk staff always very helpful, but they need to get new cleaners or coach them to do a complete job

I’ve stayed here 4 times and on 2 of the occasions, it was very clear the room hadn’t been fully cleaned (hand basin, trash not emptied). Makes you wonder what else hadn’t been cleaned.. Front desk staff always very helpful, but they need to get new cleaners or coach them to do a complete job

Place was full of tweakers and we had duct tape on the door jam preventing the door from locking. I removed it of course.

Place was full of tweakers and we had duct tape on the door jam preventing the door from locking. I removed it of course.

Pleasant property, clean, in a residential area and relatively quiet. Bed was comfortable. On the other hand, in our room phone was broken, smoke detector had been destroyed and TV didnt work even after notifying staff.

Pleasant property, clean, in a residential area and relatively quiet. Bed was comfortable. On the other hand, in our room phone was broken, smoke detector had been destroyed and TV didnt work even after notifying staff.

Comfy bed, clean room, AC works extremely well!!!

Comfy bed, clean room, AC works extremely well!!!

Dirty

Dirty

Excellent place to stay. Very clean, free parking and lots of street parking too. They let me in early. Very accomodating. Highly recommended, great price too.

Excellent place to stay. Very clean, free parking and lots of street parking too. They let me in early. Very accomodating. Highly recommended, great price too.

Upon checking in I noticed a package of roach poison on the counter by the cash register. U

Upon checking in I noticed a package of roach poison on the counter by the cash register. U

Great property, easy to wrk it’s quiet and nice big Jacuzzi

Great property, easy to wrk it’s quiet and nice big Jacuzzi

Amazing

Amazing

Love it accessible to freeways

Love it accessible to freeways

My go too for business meeting or work

My go too for business meeting or work

Amazing

Amazing

Amazing staff / Kozy and home like

Amazing staff / Kozy and home like

👍

👍

A very close property to the airport. Staff friendly and welcoming. Will use this property again

A very close property to the airport. Staff friendly and welcoming. Will use this property again

i loved everything

i loved everything

Would stay again on a budget.

Would stay again on a budget.

Passable

Passable

I was traveling alone and this was not a safe clean hotel. Won’t go back.

I was traveling alone and this was not a safe clean hotel. Won’t go back.

Blood stains on the wall, stains on the bedding, the electric doesn’t work and the hair dryer sparks and smokes. The tv did not work the room was overall very dirty

Blood stains on the wall, stains on the bedding, the electric doesn’t work and the hair dryer sparks and smokes. The tv did not work the room was overall very dirty

Its okr

Its okr

The lady helping at the lobby is very rude i originally payed for my stay through booking and i got here the lady said it was not payed for that i needed to pay for the room, i showed her proof of my payement she was still being very rude and kept saying oh well on my end it says it is not payed wanted to charge me again giving me attitude. When i pulled the receipt and i was showing her the receipt and how it was already deducted from my bank she just left me talking and went back in to her little office. I called booking to have them contact them, after they contacted them and told them i had payed there was a guy in the lobby i explained how rude the lady had been and all he did was laugh and say oh shes my wife she does not know! This is the worse hotel ever i will NEVER COME BACK EVER AGAIN the rooms smell, i got a jacuzzi room and the jacuzzi is so nasty couldnt even enjoy that. DONT STAY HERE.

The lady helping at the lobby is very rude i originally payed for my stay through booking and i got here the lady said it was not payed for that i needed to pay for the room, i showed her proof of my payement she was still being very rude and kept saying oh well on my end it says it is not payed wanted to charge me again giving me attitude. When i pulled the receipt and i was showing her the receipt and how it was already deducted from my bank she just left me talking and went back in to her little office. I called booking to have them contact them, after they contacted them and told them i had payed there was a guy in the lobby i explained how rude the lady had been and all he did was laugh and say oh shes my wife she does not know! This is the worse hotel ever i will NEVER COME BACK EVER AGAIN the rooms smell, i got a jacuzzi room and the jacuzzi is so nasty couldnt even enjoy that. DONT STAY HERE.

The you cant have more than 2 guest rule sucks

I just like to stay there The you cant have more than 2 guest rule sucks

nothing they gave away my room

nothing they gave away my room

Good

Overall, everything seemed fine, but there was noticeable dust on the air conditioner vent, lampshade, iron, and other surfaces. Also, there was mold on the bathroom tiles, reflecting a lack of attention to detail in cleaning.

Overall, everything seemed fine, but there was noticeable dust on the air conditioner vent, lampshade, iron, and other surfaces. Also, there was mold on the bathroom tiles, reflecting a lack of attention to detail in cleaning.

Decent stay for a night if you want to catch a flight next morning.

Decent stay for a night if you want to catch a flight next morning.

Very good value for the price

Very good value for the price

Went to check in super late and was told when I arrived there was no rooms even though I had made a reservation hours before. Staff was rude and unhelpful and we were left stranded early in the morning. Do not recommended this hotel!

Went to check in super late and was told when I arrived there was no rooms even though I had made a reservation hours before. Staff was rude and unhelpful and we were left stranded early in the morning. Do not recommended this hotel!

Bad

Room was very clean it was easily accessible with the luggage.

Room was very clean it was easily accessible with the luggage.

Close to airport. think the property was recently bought by new owners. They discontinued breakfast without changing the discription on booking.com. I got reimbursed for my BF at McDonalds. Lobby is always closed and bell is disabled. I had to call by telephone to get a hold of someone. The sofa in my room has never seen a vacuum cleaner. Seeing a bug spray through the window on the lobby desk tells you a lot about this property.

Close to airport. think the property was recently bought by new owners. They discontinued breakfast without changing the discription on booking.com. I got reimbursed for my BF at McDonalds. Lobby is always closed and bell is disabled. I had to call by telephone to get a hold of someone. The sofa in my room has never seen a vacuum cleaner. Seeing a bug spray through the window on the lobby desk tells you a lot about this property.

The level of dust and dirt in this room was gross

The level of dust and dirt in this room was gross

Breakfast was advertised but not served. There were ants all over, they crawled through vents into the car. We woke up with ants crawling in our bed and all over our baby.

Breakfast was advertised but not served. There were ants all over, they crawled through vents into the car. We woke up with ants crawling in our bed and all over our baby.

I got the room at 11:30 am..

I got the room at 11:30 am..

Multiple items were broken including the hair dryer, the phone, mold under the sink due to leak in pipe, missing plate in microwave, and not extremely clean.

Multiple items were broken including the hair dryer, the phone, mold under the sink due to leak in pipe, missing plate in microwave, and not extremely clean.

Very dirty. Spider webs all over with so much dust on virtually every surface visible to the eye. Poor quality of hotel room and did not feel safe. Stains on walls and carpet. Had to leave to another hotel after given a second room which was the same situation as first room. Thankfully the receptionist guy was nice and able to process my full refund back.

Very dirty. Spider webs all over with so much dust on virtually every surface visible to the eye. Poor quality of hotel room and did not feel safe. Stains on walls and carpet. Had to leave to another hotel after given a second room which was the same situation as first room. Thankfully the receptionist guy was nice and able to process my full refund back.

There wasn’t anyone there to help. First the toilet wouldn’t flush, they gave me another room. I tried calling the front desk a few times, no one ever answered. When I tried to check out I stood at the window ringing the bell for at least ten minutes. He had told me the night before I could change credit cards in the morning but nobody ever came. Had to shove both keys under the glass. Terrible service

Check-in was easy and simple through the little window. There was free parking and there was always parking available during our stay. The room was clean and everything worked great from the microwave and fridge to the AC. For the price, I found it completely worth it. The location isn’t bad at all either, we were able to walk to coffee shops. I’d stay here again!

Check-in was easy and simple through the little window. There was free parking and there was always parking available during our stay. The room was clean and everything worked great from the microwave and fridge to the AC. For the price, I found it completely worth it. The location isn’t bad at all either, we were able to walk to coffee shops. I’d stay here again!

Love it

Love it

Loved the quiet neighborhood. The rooms were older, but very clean. The bathroom fan/light switch needed a new battery. But other than that, great value for the cost. Would highly recommend. Great bread store, market, and Mexican restaurant within walking distance.

Loved the quiet neighborhood. The rooms were older, but very clean. The bathroom fan/light switch needed a new battery. But other than that, great value for the cost. Would highly recommend. Great bread store, market, and Mexican restaurant within walking distance.

The room was clean but the sink was clogged and didn't drain. We didn't use the sink when we checked in but later that night the office was locked and no one answered the bell. The next morning we went to the included breakfast the but the office was still locked and no one answered the bell nor the phone after repeated tries. So the bad rating was for the dishonesty of the booking the the non-response of 'staff'. Provide what was paid for in the booking - a functioning room and a breakfast and a reachable staff.

Great

Great

Nice people

Nice people

Check in was not the best experience; staff person was no where to be for over 30 minutes even after ringing the bell and calling the property phone number. Then when he finally appeared didn't want to talk and lacked the language skills to do so, so we were left guessing what he wanted from us to check in. Same for check out, no where to be found at the front desk and had to ring the bell again to get reach him. Just not the friendliest. But room was fairly clean, did have some stains all over the bathroom door, bed was good so was the couch. Fridge kept our stuff cold.

Check in was not the best experience; staff person was no where to be for over 30 minutes even after ringing the bell and calling the property phone number. Then when he finally appeared didn't want to talk and lacked the language skills to do so, so we were left guessing what he wanted from us to check in. Same for check out, no where to be found at the front desk and had to ring the bell again to get reach him. Just not the friendliest. But room was fairly clean, did have some stains all over the bathroom door, bed was good so was the couch. Fridge kept our stuff cold.

The room was dirty, it was like they only made the bed when someone left. I stayed in room 107 and there was no light in the bathroom, the light bulb kept turning on and off, and in addition to that there were spiders in that bathroom.

The room was dirty, it was like they only made the bed when someone left. I stayed in room 107 and there was no light in the bathroom, the light bulb kept turning on and off, and in addition to that there were spiders in that bathroom.

Nice place

Nice place

No thanks, i won't go there again

No thanks, i won't go there again

Could be a nice place to stay if the innkeeper provided better customer service. Just open the lobby, treat your guests properly by dealing with them face to face and provide the breakfast your website says is provided.

Could be a nice place to stay if the innkeeper provided better customer service. Just open the lobby, treat your guests properly by dealing with them face to face and provide the breakfast your website says is provided.

Arrived at the hotel 18.00 to find office door locked and had to communicate through the night check in which was a little bit difficult Room spacious bed clean and comfortable room very dusty bathroom was clean

Arrived at the hotel 18.00 to find office door locked and had to communicate through the night check in which was a little bit difficult Room spacious bed clean and comfortable room very dusty bathroom was clean

Room was good but did not provide breakfast though said it did in listing

Room was good but did not provide breakfast though said it did in listing

Room was dark, furniture very outdated and the room had a musty smell. Bathroom had black spots along the floor.

had to check in from behind a window,could not hear.no lugage cart,kwy to front door dose not work,rude staff

had to check in from behind a window,could not hear.no lugage cart,kwy to front door dose not work,rude staff

The dust was so bad in the room I had to wipe down every table Countertop the two chairs were gross. I wiped them off with a white cloth and it turned brown. The microwave wasn’t cleaned either! I guess the maid doesn’t think stuff needs to be wiped down after guest stay there I don’t know. There wasn’t even complementary coffee next to the coffee pot that’s in the room. The bed is comfortable though. And the place is quiet. It’s also affordable

The dust was so bad in the room I had to wipe down every table Countertop the two chairs were gross. I wiped them off with a white cloth and it turned brown. The microwave wasn’t cleaned either! I guess the maid doesn’t think stuff needs to be wiped down after guest stay there I don’t know. There wasn’t even complementary coffee next to the coffee pot that’s in the room. The bed is comfortable though. And the place is quiet. It’s also affordable

The carpet was smelly, the bathroom have black spots around the walls, the towels are not white but grey and there is a hole on the wall behind the tv, that was room 203, not a place to go back

The carpet was smelly, the bathroom have black spots around the walls, the towels are not white but grey and there is a hole on the wall behind the tv, that was room 203, not a place to go back

Not recommended. Manager got into my room around midnight without notice.

Not recommended. Manager got into my room around midnight without notice.

Great quite place to stay

Great quite place to stay

Will stay here again

Will stay here again

Convenient

Convenient

It's quaint, quiet and clean on the outside. Parking is awesome has two floors! The manager is really cool. THE CLEANING STAFF IS MAKING THIS HOTEL LOOK BAD!! Stayed 6-nights, lady did NOT change the pillowcases, restore toilet tissue, cups for ice water, soaps, clean hand towels. I would ask her but I dont want to have a problem. She is extremely rude. If they hired cleaning staff that did quality work, it would be a perfect hotel for the price you pay.

You get what you pay for.

You get what you pay for.

good

good

The picture online is very generous with the cleanliness. The alarm clock, phone and TV volume were all inop - not that I needed any of these things. I noticed that it was a 2 star hotel after rechecking the Expedia page - I missed that when I made reservations, but that would be accurate.

The picture online is very generous with the cleanliness. The alarm clock, phone and TV volume were all inop - not that I needed any of these things. I noticed that it was a 2 star hotel after rechecking the Expedia page - I missed that when I made reservations, but that would be accurate.

Extremely dirty and the toilet took an hour to fill up the tank and kept us up at night with the dripping. Finally didn’t fill up or flush at 5 in the morning. We had to leave early so we couldn’t wait to have them fix it, but rather went to a Starbucks to use the bathroom. They would not compensate our bill, but rather pretended they didn’t understand. The lobby was closed at all hours and we had to go up to the night window regardless of the time of day. The window was plastic with holes in it to talk and listen, but we couldn’t hear the person at the desk and had to guess what they were saying. There was no breakfast even though the ad said it was included. Desk chair and couch in room was severely stained The internet did not work and the parking garage had garbage all over the place.

Extremely dirty and the toilet took an hour to fill up the tank and kept us up at night with the dripping. Finally didn’t fill up or flush at 5 in the morning. We had to leave early so we couldn’t wait to have them fix it, but rather went to a Starbucks to use the bathroom. They would not compensate our bill, but rather pretended they didn’t understand. The lobby was closed at all hours and we had to go up to the night window regardless of the time of day. The window was plastic with holes in it to talk and listen, but we couldn’t hear the person at the desk and had to guess what they were saying. There was no breakfast even though the ad said it was included. Desk chair and couch in room was severely stained The internet did not work and the parking garage had garbage all over the place.

I was given a dirty room in which I have several videos I woke up stuffy because of dust that look like it had been accumulated from 2 yrs. When I went to turn key in and speak to someone no answer which should have been red flag. Same thing happened when I arrived no one was there had to wait 30 min for staff to arrive. I have been trying to get refund before I show an attorney these photos and videos of room and hotel.

I was given a dirty room in which I have several videos I woke up stuffy because of dust that look like it had been accumulated from 2 yrs. When I went to turn key in and speak to someone no answer which should have been red flag. Same thing happened when I arrived no one was there had to wait 30 min for staff to arrive. I have been trying to get refund before I show an attorney these photos and videos of room and hotel.

Very reasonable. It's not the newest, but comfortable, nonetheless.

Very reasonable. It's not the newest, but comfortable, nonetheless.

Clean, heater was loud. But no outside noise.

Clean, heater was loud. But no outside noise.

And the room has damages all around

And the room has damages all around

No one was there when I arrived at 1am on March 18th to check me in.

Smelled.

My stay here was excellent. The room was quiet, relaxing, and clean. Parking was available and convenient. Vending machine malfunctioned once and I was refunded my money at the front desk. Staff is courteous, respectful, kind, and accommodating. The only problem was that the lobby to the front desk was locked and I had to speak to staff through an outside window. Nearly impossible to hear because of traffic. This was a bit frustrating and complicated communication.

Visible dirt on carpets and surfaces. Gross and dirty. Not suitable for a stay with my child. Not suitable if you would like a clean hotel room.

Awesome

They post there hours on the door they should be open but there door is locked

Also, the smell of oniony home cooking is everywhere in the small courtyard. It's very unappealing.

no breakfast provided, was not provided any room service or even changing of waste containers/trash. room was covered in dust and someone definitely entered the room while I was out but didn't do anything. very weird. would not recommend to anyone.

Great location

Amazing hotel for value.

Given a room where super bright ceiling light would not turnoff. Only other option was to move downstairs at 11pm. No elevator and we are handicapped. Very disappointing.

there’s no breakfast at the property, they should remove from their website “free breakfast” because for example i booked there just for the breakfast in the morning and didn’t have

Was fine for work

Rooms need major remodeling, carpet was filthy. Not cleaned, dirty tub and floors. Positive note bed was comfortable and parking.

The room was not clean at all. The property did not provide breakfast as promised on Expedia . Terrible experience…

Needs to have a better continental breakfast (very limited selection)

The remodeled rooms are very nice, providing a microwave, a small refrigerator and a coffee maker.

Dirty. Almost everything (headboard, tables, desk, lamps, TV, walls) had a smear of something. Maybe it was mud, food, bodily fluids, I don't know. There was also a decent layer of dust behind the tables/desk. Phone in the room did not work. The shower would not stop dripping even with the handle turned fully off. The toilet would make some kind of noise occasionally. Something like after you flush and the sound it makes when the tank is just about done filling back up. Front staff at check in was nice though. Bed was okay. Microwave was convenient. Ample free parking in a Tuesday. If you don't mind the level of cleanliness, this place is fine.

There was a massive hole in the wall that they blocked with a furniture to hide. Fauset was leaking. Advertised free breakfast but only offered granola bar, breakfast claws, apple and orange. The vending machine had different items than advertised. Thick old Dust everywhere in my room. Front desk lady was not helpful told me call back at later time to talk to a manager about checking in. In room phone did not connect to front desk

Somewhat neglected, nice room. With a little effort, it could be a really cute place. Water was hot. Great, quiet location. Had to get batteries replaced in t.v. remote to get it to work. Fixings for in-room coffee were not there, only a huge pile of sugars. Shower curtain needs to be replaced to prevent water from spilling out during shower.(and hitting adjacent wall). Again, could be a really cute first-class place if it was kept up better.

Good part is at least first floor rooms didn't have much road or airport noise. Bit of mildew, we had to tighten loose toilet seat, carpet clean but dust on furniture. There was some apples/oranges as well as packaged pastry for breakfast. Don't know when those hours are because they have to leave the door locked when no one is there and didn't want to ring the bell just to get that. However, there is a good Mexican bakery Hijas del Gallo a few blocks away. No extra charge for parking.

The owners were very accommodating of my need to keep the room beyond the vacate hour. The property needs updating but is good value for San Francisco. The room was clean.

There was parking on the second floor. The breakfast was a joak. The room smelled like a smoker. There were ants. Dust in odd places. Overall the room seemed clean. Was acceptable for the price, however I would not stay there agin unless nessesary.

parking was very tight, especially since someone parked right in the middle of two spaces. the only other open space was unmaneuverable. luckily there was one spot on the street I was able to get into. the tv never worked; every day "someone will be here tomorrow." we didn't bother to ask about it the 4th night. we used a roll away bed for two nights; it was like two layers of fabric over the springs. it definitely needs a new mattress.

Excelent place for a short stay.

It was fine. I did not need anything fancy. Low key. Found a spot to eat downtown. Overall good.

It would have been nice to be able to enter the lobby to get out of the traffic noise & to hear the person behind the dividers. I couldn't ask questions or hear them at all. Their only concern was that I wasn't sneaking any additional people into my room! I travel to SFO for medical care & am typically in a lot of pain. So the extra standing & inability to ask questions compounded my discomfort. I couldn't even ask for a copy of my final receipt.

The property isn't in the best of areas, there is not a lot of choice in the way of restaurants close, most things are less than appetizing looking and a decent walk away. i Found myself ordering doordash which is ok I guess. The room was not cleaned once while I was there. No one changed the sheets or asked if I needed additional linens or anything. I didn't feel secure, the lone door into the room area was open more often than it was closed, and it really wouldn't matter since the parking lot in the back was wide open anyway. On my First day, the police spent a significant amount of time questioning my next door room neighbor. Again none of this made me feel safe. Speaking of safes, the safes in none of the rooms work. I ended up carrying around all of my valuables for all three days of the conference I was attending. All in all I would not recommend this hotel, I understand why they are so adamant about not refunding people who prepaid for this hotel. DO NOT stay here.

Overall the price is what would have me coming back, cheapest with nice amenities for someone that is going to stay one night tops.

Bed was hard Stains on the walls, mildew in the shower, microwave was ancient and dirty on the inside. No elevator. Toilet tank was leaky and kept making noise. I'm amazed this has 8/10 stars, are NPCs making these reviews? DO NOT STAY HERE.

Overall, property was fine, especially for the price. It is in a mixed industrial / residential area, just off the freeway and near the airport, so it’s a few blocks to restaurants or services, but there are good food options if you don’t mind walking a few blocks. Would consider again considering the price advantage over nearby properties.

Very easy to check-in and check-out, the owner seems very personal.

Comfortable bed, hot tub in room, nice staff, close to the airport

Room was dirty black mold in bathroom toilet sit was falling off electrical socket by bed was loose interior of box showing soap hloder for shower wassitting on sink counter over all pretty bad

Not good

The manager was kind to check us in late. However, the room was the worst. There was a broken desk, broken sink fixtures, and the lamp above the sink blew out in the morning. The only positive was a comfortable bed, but it was a sleigh bed that took up half the room. When I went to check out, the lobby still wasn't open so I had to disturb the manager again. Overall I won't stay here again.

Cons: breakfast was poor... sweet cookies.

The registar agent was kind and professional. Rooms were kind of small but nicely done.The advertisment was a bit unclear as the room "last ròom", was quiet different from what I found upon arrival but the agent was willing to show us the room I thought we were getting. He then stated the price difference. We did get it but only because it was my birthday and my friend was kind enough to spring for the substantial increase. Tip: Request additional towels in advance. Best part was it was quite and parking was included~♡

Bathroom needs holes fuxed

Comfortable stay but,First day nobody clean the room,1 lightbulb not working,refrigerator dividers are made of thin glass like thin jalousie we r afraid to put some things in the fridge.For breakfast need to change the time as early as 6am,need to upgrade breakfast choices.

The stay was wonderful!!! The location is super convenient and the area was quiet and quaint. The only thing I'd like to point out is the restroom had cobwebs and we had a slight spider issue. Nothing too crazy just a little unsettling as we had to kill about 6 spiders in the shower!

It’s nice and clean room. Staff was nice and friendly

All good. No large towels in bathroom. Just two small towels and two medium towels. I told worker in am he said. Waiting till 9 am. So. We left to SF city We comeback they put two large towels. In room. Too late. They sucks

Nice place to stay for a short petiod

The room was very clean and the man we checked in with was very nice. Also the beds were comfy.

They didn’t have a daily cleaning person for the room each day I spent there. I had to sleep in the same sheets and use the same towels. if they want return customers, they need to address those issues.

The location was very near the airport and one of the cheapest hotels nearby with an okay rating. The room was dirty and the only coffee we had was decaf. The towels in the bathroom were used. When I asked for regular coffee from the manager, they said they would get back to me but never did. There was also loud banging on a door right outside our room late at night.

Just great. Smaller and clean place.

Passable

DO NOT GO HERE. About the inn by the sfo, we arrived during the night and had notified the hotel of the time of our arrival. Upon arriving, no staff is to be seen. We had to bang on the reception window enough times (about 40 minutes) to get the attention of the employee. Who then said he could not hear us, and pointed to a post-it note saying the hotel was fully booked. We then had to try to argue with him to get the last available room in the hotel, provided of course we pay a lot more for it. So now, it’s almost 3 in the morning and we’re 20 minutes into a phone call with the booking help line. The employee than cut our phone call short, and we had to try again. At 3:40, finally in touch with the booking helpline, they allowed us to go into the room without having to pay a surcharge, but without having apologized once. The room smelled like something hadn’t quite dried, and the « breakfast » was a couple of packaged cookies. We definitely do not recommend going there, especially as the hotel next to this one said it was not the first time something like this had happened. And by the way, we were not compensated or reimbursed.