Hampton Inn San Francisco Airport

Breakfast was good

Had to wait 30 minutes in the lobby to check in. There was a sign saying they would “be back at 6:45pm”. Apparently the front desk lady was taking her lunch break. But all Hampton inns are supposed to have 24/7 front desk service, and no warning was given that we would have to wait! The email just said check in available starting at 4pm. We couldn’t use the Hilton app to check in cause we had no service and no wifi password in lobby. Also had to pay $20 just to park overnight. And our TV wouldn’t turn on. Asked many times, no compensation/refund was given for any of our troubles.

It was clean. The pillows were very small, like the size of a throw pillow! I had never seen that before, even in this type/level of a hotel. There were only 2 towels. There was no airport shuttle.

All is good. Comfort bed. Only issue that I have is the head board of the bed smells. It smells like a person stayed under the sun woth all the sweat dried up. That keeps me awake.

Everything else was wonderful.

Great stay! Parking very convenient so many parking available and affordable only $18 per night unlike other hotel parking starts at $25 a nighy. Good buffet breakfast they serve different breakfast on a Saturday morning & Sunday morning. Highly recommended. Will come back.

Rooms were clean and functional Breakfast was really poor

It was the perfect place to rest, SUPER CLEAN and wonderful staff and good breakfast.

The hotel is nice, the dumb $19 to park is ridiculous. Our room had an unusual odor, like mold or damp musky mess. Breakfast was pretty good.

We went back and forth to the front desk multiple times, and nothing was really done to resolve the situation. I also requested a refund due to all the inconvenience, but was told there was nothing they could do. Overall, this was a very frustrating experience, and because of how poorly everything was handled, we will not be staying at this hotel again.

Breakfast so so No complimentary water in room

Young lady who checked me in was very nice and helpful. I believe her name was Jhuliana. I have zero complaints

Young lady who checked me in was very nice and helpful. I believe her name was Jhuliana. I have zero complaints

Superb

Nice place and comfortable bedding. Staff are very friendly and helpful. Will come back for sure.

Clean rooms and spacious too! Staff was all very friendly. The breakfast was perfect there was a little bit of everything available. We will definitely stay here again!

yes

clean room bed was comfortable

Very nice and clean

Yes

Was here for 2 night. This one is just ok. First night, room was facing embassy suite parking. Heard loud conversation noisy at night, like a bunch of people talking& laughing. Walls and ceilings are thin. I can hear the footsteps on top of us. Walking back and forth. Gym was tight! Our stay was just ok. I don’t recommend it. Will be staying at a different hotel next time we visit San Francisco. The only thing good was the complimentary breakfast.

Un hotel excelente para el precio. Desayuno riquisimo. Volveria una y otra vez mas.

Great view!

Excellent Stay. Great reception. Great HOT breakfast. Clean room. But it’s unfortunate that we couldn’t accumulate Hilton reward points because we booked from Expedia.

Note! This hotel, which has 'airport' in it's title does not have a shuttle. The taxi was close ove $35 for 4 miles to get to it. The hotel does not have a shuttle listed as available but i missed seeing that on the site. I assumed that an 'airport' hotal would surely have one.

Clean room

Exceptional

The staff was simply amazing. They went well above and beyond. We were a group of 10 spending the night after completing the retirement flight of an airline captain after 32 years of flying. We threw an impromptu party in the lobby area where breakfast is normally served and the front desk staff couldn't have been more helpful and accommodating. They were outstanding and their efforts were really appreciated. Excellent job.

All good

Clean, good lighting, great location All good

Good breakfast

Clean room great staff

The hotel is fairly close to SFO, but not near any stores or services. It’s in a light industrial park.

The hotel is fairly close to SFO, but not near any stores or services. It’s in a light industrial park.

Exceptional

2.) beds were hard and the pillows were garbage. Not sure what happened to Hilton Hotels, but this is the third Hilton hotel I stayed at on this trip and they all had the same type of issues.

Clean, comfortable, quiet

Clean, comfortable, quiet

Very good

Very good

Exceptional

Skip

Everything was excellent however, the food in the morning was low grade. The eggs, the milk and the scones, were definitely out of touch. Something needs to change there.

Clean room and accommodating staff

Great staff. Room was clean

Great staff. Room was clean

Exceptional

No complaints. Everything was just wonderful. Breakfast, and all. Quiet, enjoyed watching the rain from my room window, while reading and napping in peace. I cannot think of anything that wasn't pleasing. Except the parking fee. This should be included in your hotel stay.

No complaints. Everything was just wonderful. Breakfast, and all. Quiet, enjoyed watching the rain from my room window, while reading and napping in peace. I cannot think of anything that wasn't pleasing. Except the parking fee. This should be included in your hotel stay.

Very good

Great choice with parking and breakfast for affordable price

Close to SFO airport

The breakfast , rooms, stay, & employees, exceeded my expectations. Everything was amazing. The parking should be included in my perspective, other than that everything was great.

The breakfast , rooms, stay, & employees, exceeded my expectations. Everything was amazing. The parking should be included in my perspective, other than that everything was great.

Room was clean and spacious enough. I only saw one staff person at check-in, and she was very nice and helpful. When checking out, the staff at the front desk was also very friendly. Breakfast had a good selection and was tasty.

Amazing staff and great stay

Breakfast was as expected. Rooms were clean quite and comfortable.

Very good

Room was clean and very nice, breakfast was good, staff was great.

Clean and comfortable. Staff was friendly and had good breakfast. Close to attractions and appointment.

Paid Parking

The bathroom is very smelly.

We stayed only 1 night so we were close to the airport. Hannah at the front desk was very helpful and courteous. She provided a list of restaurants nearby. We didn't have time for breakfast, but it was the standard Hampton Inn array, which is always plentiful and contains a good variety. I didn't like that we had to pay to park. We wanted the convenience of being close to the airport. We picked the Hampton Inn because we had spent the prior 6 days at the one in Turlock. I asked if they could just transfer our reservation to San Francisco and they couldn't. That was a bit of a pain. The parking lot was very big and in the area of other hotels. Overall, it was a great place to stay. Very clean.

Perfect stay near SFO!

Would start again

No dressers drawers, to put your garments in. No hotel shuttles. Paying for parking on premises. No variety in breakfast juices. Only O.J. everyone cannot drink Orange Juice.

It was great! Food was great, room was perfect and clean. Customer service at desk was great.

It was great! Food was great, room was perfect and clean. Customer service at desk was great.

Breakfast is starting to change alot. No variety of juices for breakfast. No variety of eggs. The sink toppers are still not working. Overall it is a nice place to stay.

No dressers draws to place your clothes in. No variety of breakfast juices. Sink toppers are always broken. Paying for parking. It should be enclosed with your charges of the rooms.

We enjoyed our stay, the person at the front desk during morning shift was really nice, the breakfast was very good, the room was clean and the beds were comfy!

We enjoyed our stay, the person at the front desk during morning shift was really nice, the breakfast was very good, the room was clean and the beds were comfy!

N/a

Good location, friendly staff, fast check-in.

Good location, friendly staff, fast check-in.

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Everything is great, except slow water draining during shower.

Everything is great, except slow water draining during shower.

I have no complaints

The breakfast and the pool The pressed wood furniture

I was staying in Hotel Room Watching Japanese Video Games

Laundry for guests per floor! Fitness facilities and overall room Room was a bit cold, breakfast was closed early

Parking was paid. Not enough parking spaces available.

View of a cement wall was not appealing even with a mural. Would not plan to stay again.

View of a cement wall was not appealing even with a mural. Would not plan to stay again.

Room was clean and spacious. Decor was a bit dated, The carpets were especially jarring in color and pattern. However, the room was comfortable and very reasonably priced—also seemed like a very safe area, unlike some airport hotels. I would stay there again.

Room was clean and spacious. Decor was a bit dated, The carpets were especially jarring in color and pattern. However, the room was comfortable and very reasonably priced—also seemed like a very safe area, unlike some airport hotels. I would stay there again.

Exvellent Hotel, "5(

Exvellent Hotel, "5(

Amazing place, 100% recommend

Amazing place, 100% recommend

Ease of check and ability for auto check in

Ease of check and ability for auto check in

Breakfast was not good. I didn't really like much of anything Air conditioning was stuck on heater didn't work. I was sick and this was a major inconvenience... Loose tile in the bathroom. I had to change rooms. Heater worked in the new room but there was stained carpet and when my husband got back to the room late at night the shower was luearned Then after we checked out my card was billed three times. They caught it and fixed it but still. Will not go back.

Room was very clean and the staff was great. Only problem...water for shower was lukewarm.

Room was very clean and the staff was great. Only problem...water for shower was lukewarm.

My only draw back is the Sick stopper is still not fixed since I reported it a month ago in Room 205.

The room is clean and the staff is nice.

The room is clean and the staff is nice.

We have stated in this hotel 3 times and will state there again, it's a better value for the price. The hotel is in a quite area with many biotech buildings around and has plenty of well-lighted parking spaces for an over night parking fee that is less then the other hotels around it.

We have stated in this hotel 3 times and will state there again, it's a better value for the price. The hotel is in a quite area with many biotech buildings around and has plenty of well-lighted parking spaces for an over night parking fee that is less then the other hotels around it.

hotel is older and room is older - mattress, bathroom, etc. Needs updating

hotel is older and room is older - mattress, bathroom, etc. Needs updating

From start to finish, everything about my visit was excellent. The moment I walked in, I was greeted with a genuine smile and immediately felt welcomed. The staff were attentive without being overbearing, always checking in at the perfect times and making sure I had everything I needed. The place itself was spotless, with a clean and inviting atmosphere that made it easy to relax and enjoy the experience.

From start to finish, everything about my visit was excellent. The moment I walked in, I was greeted with a genuine smile and immediately felt welcomed. The staff were attentive without being overbearing, always checking in at the perfect times and making sure I had everything I needed. The place itself was spotless, with a clean and inviting atmosphere that made it easy to relax and enjoy the experience.

Bathroom shower is clogged.

Bathroom shower is clogged.

Great job guys

Great job guys

Walls were paper thin, a light walk sounded like you were stomping. We could hear the upstairs neighbors walking and it was loud. My 3 year old was playing and we got a noise complaint. I was overcharged! We will not be staying here again. We are looking to plan our next trip back

Walls were paper thin, a light walk sounded like you were stomping. We could hear the upstairs neighbors walking and it was loud. My 3 year old was playing and we got a noise complaint. I was overcharged! We will not be staying here again. We are looking to plan our next trip back

The breakfast was fantastic! The staff was great.

The breakfast was fantastic! The staff was great.

Nice place to stay for families. Good breakfast selections.

Nice place to stay for families. Good breakfast selections.

The Staff were very helpful.The cleanliness of the entire property starting from the parking lot extending into the room was amazing.The breakfast was top notch with lots of options both hot and cold.I highly recommend this Hotel.

The Staff were very helpful.The cleanliness of the entire property starting from the parking lot extending into the room was amazing.The breakfast was top notch with lots of options both hot and cold.I highly recommend this Hotel.

Loved the daily breakfast options. Parking was convenient. Staff always friendly and helpful.

Loved the daily breakfast options. Parking was convenient. Staff always friendly and helpful.

Family oriented hotel. Descent breakfast everyday for our 5 days stay. Thank you to all the staff❤️

Family oriented hotel. Descent breakfast everyday for our 5 days stay. Thank you to all the staff❤️

Also, we were out all day and our room didn’t get clean or get new towels they said we had to tell housekeeping about it and we were not aware about it.

Also, we were out all day and our room didn’t get clean or get new towels they said we had to tell housekeeping about it and we were not aware about it.

Front desk very helpful

Front desk very helpful

Fine

Fine

The receptionist Hannah was very nice and accommodating. The hot breakfast was really good and area kept clean. Loved the 24/7 coffee and tea availability. Paying for parking is a little ridiculous given that the hotel has plenty of spots. Our room smelled like a hospital or a nursing home, not a very pleasant smell. They only put 3 bath towels in a room for 4 people, so we had to go ask for bath towels each time. I would stay at this hotel again though. It was very convenient for us and super close to the airport.

The receptionist Hannah was very nice and accommodating. The hot breakfast was really good and area kept clean. Loved the 24/7 coffee and tea availability. Paying for parking is a little ridiculous given that the hotel has plenty of spots. Our room smelled like a hospital or a nursing home, not a very pleasant smell. They only put 3 bath towels in a room for 4 people, so we had to go ask for bath towels each time. I would stay at this hotel again though. It was very convenient for us and super close to the airport.

The buffet breakfast

The buffet breakfast

Arrived to pillows that smelled like sweat and sheets stained. Front desk has the cleaning lady( Carmen) go up to swap out the pillows and bedding. She proceeds to have an attitude and making snide remarks. There isn’t a need for that. They wanted her to clean everything and all I wanted was to get the bedding and pillows swapped out. Once completed resorts to saying. Please check them. Because if not I’ll stay here all day swapping them for you. No need for that tone nor attitude. Mumbling obscenities under her breath not knowing I know the language. One of the worst stays I’ve had in 8 years of traveling.

Arrived to pillows that smelled like sweat and sheets stained. Front desk has the cleaning lady( Carmen) go up to swap out the pillows and bedding. She proceeds to have an attitude and making snide remarks. There isn’t a need for that. They wanted her to clean everything and all I wanted was to get the bedding and pillows swapped out. Once completed resorts to saying. Please check them. Because if not I’ll stay here all day swapping them for you. No need for that tone nor attitude. Mumbling obscenities under her breath not knowing I know the language. One of the worst stays I’ve had in 8 years of traveling.

The rooms are clean, comfortable, and thoughtfully equipped, including a microwave and mini fridge — amenities that many newer hotels no longer offer. Guests can enjoy a full hot breakfast daily from 6:00 AM to 10:00 AM, and the 12:00 PM check-out time is perfect for those with late flights or relaxed travel plans. The complimentary shuttle service to SFO Airport is an added convenience that makes this hotel ideal for travelers. We thoroughly enjoyed our stay and will definitely return!

The rooms are clean, comfortable, and thoughtfully equipped, including a microwave and mini fridge — amenities that many newer hotels no longer offer. Guests can enjoy a full hot breakfast daily from 6:00 AM to 10:00 AM, and the 12:00 PM check-out time is perfect for those with late flights or relaxed travel plans. The complimentary shuttle service to SFO Airport is an added convenience that makes this hotel ideal for travelers. We thoroughly enjoyed our stay and will definitely return!

Comfortable place to stay

Comfortable place to stay

Good price for the SF airport hotel. Hampton Inn's quality is quite stable in every city in north america.

Good price for the SF airport hotel. Hampton Inn's quality is quite stable in every city in north america.

Good breakfast

Good breakfast

The hotel us in a business park. Near airport. Room is clean. Breakfast us great.

The hotel us in a business park. Near airport. Room is clean. Breakfast us great.

Super friendly staff, great breakfast selections! No grassy area for my pet but he didnt mind using the bushes and plants around the property. This place will be my #1 pick if I'm ever around this area again.

Super friendly staff, great breakfast selections! No grassy area for my pet but he didnt mind using the bushes and plants around the property. This place will be my #1 pick if I'm ever around this area again.

Dislike: smelly bathroom

Dislike: smelly bathroom

Customer service was amazing!

Customer service was amazing!

It was a pleasant stay, the hotel is clean, has a good breakfast, it's close to the airport and not far from restaurants in the San Bruno area.

It was a pleasant stay, the hotel is clean, has a good breakfast, it's close to the airport and not far from restaurants in the San Bruno area.

All in all we had a good stay and would stay there again.

All in all we had a good stay and would stay there again.

Stay was very good. Only thing that could be improved is a shuttle service to the airport which isn’t available currently.

Stay was very good. Only thing that could be improved is a shuttle service to the airport which isn’t available currently.

Even after asking to verify we had a tub since we had small kids we were told it was unavailable even though we booked a month ahead. No pillows for the fold out couch. Only 1 towel and no extra TP.

Even after asking to verify we had a tub since we had small kids we were told it was unavailable even though we booked a month ahead. No pillows for the fold out couch. Only 1 towel and no extra TP.

Awesome hotel

Awesome hotel

Nice hotel and nice location! Definitely will be back.

Nice hotel and nice location! Definitely will be back.

Very close to the venue of wedding we attended and lots of parking.

Very close to the venue of wedding we attended and lots of parking.

Friendly and accommodating staff. Very good breakfast

Friendly and accommodating staff. Very good breakfast

Very good

Very good

Great stay we will back here again!

Great stay we will back here again!

A really good and quiet stay. Super comfortable bed!!! . Easy to get to cal train. Only 15 minutes to a block from oracle park .. only 1 elevator was working at the hotel this past weekend... $20 to park... be sure to put the parking pass on your dash..... A pretty good free breakfast if you do breakfast!

A really good and quiet stay. Super comfortable bed!!! . Easy to get to cal train. Only 15 minutes to a block from oracle park .. only 1 elevator was working at the hotel this past weekend... $20 to park... be sure to put the parking pass on your dash..... A pretty good free breakfast if you do breakfast!

Clean room absolutely wonderful Staff extremely helpful. Would definitely stay here again. My kids were actually disappointed that we were leaving.

Clean room absolutely wonderful Staff extremely helpful. Would definitely stay here again. My kids were actually disappointed that we were leaving.

Quick stay. Everything was easy. Included breakfast was a bonus - it was substantial. Service was excellent, room was clean and comfortable.

Quick stay. Everything was easy. Included breakfast was a bonus - it was substantial. Service was excellent, room was clean and comfortable.

Very nice, clean, and quiet. Staff was amazing.

Very nice, clean, and quiet. Staff was amazing.

Great

Great

Luggage holding was very nice

Luggage holding was very nice

Rooms were clean and the front desk people were nice.

Rooms were clean and the front desk people were nice.

Breakfast was a nice treat. Staff was very helpful. We didn't find much within walking distance. Short Uber ride from the airport.

Breakfast was a nice treat. Staff was very helpful. We didn't find much within walking distance. Short Uber ride from the airport.

I’d have liked that the small gym was equipped with sanitizing wipes to clean the equipment . There was a dispenser,empty, on the wall, but all along my stay no one cared to replenish it

I’d have liked that the small gym was equipped with sanitizing wipes to clean the equipment . There was a dispenser,empty, on the wall, but all along my stay no one cared to replenish it

Great!

Great!

We had a short stay - the hotel is good and recommended for its location close to SFO. Overall service is good and rooms are comfortable. Thank you

We had a short stay - the hotel is good and recommended for its location close to SFO. Overall service is good and rooms are comfortable. Thank you

The bed was very comfortable

The bed was very comfortable

I enjoy coming to the Hampton when I visit family and friends in San Francisco. They have a quiet setting and it’s alway clean inside and out.

I enjoy coming to the Hampton when I visit family and friends in San Francisco. They have a quiet setting and it’s alway clean inside and out.

A big room . A big king size bed. Very quiet with a dark room! Good breakfast too!!!

A big room . A big king size bed. Very quiet with a dark room! Good breakfast too!!!

Nice

Nice

Front staff was friendly and check in was quick. Good brrakfast

Front staff was friendly and check in was quick. Good brrakfast

Arrived after a long haul flight delayed by 7 hours to a foyer full of young people in a school trip. Took a while to check in but receptionist was polite and helpful. Room large and clean. As comfortable as we would expect from a Hampton hotel. Toiletries and towels were good quality. Shower could have been a bit more powerful but ok. Breakfast was included and lots of choice. Hotel arranged a taxi for us, only had to wait 5 minutes. Driver was chatty and polite. Reasonable fare.

Arrived after a long haul flight delayed by 7 hours to a foyer full of young people in a school trip. Took a while to check in but receptionist was polite and helpful. Room large and clean. As comfortable as we would expect from a Hampton hotel. Toiletries and towels were good quality. Shower could have been a bit more powerful but ok. Breakfast was included and lots of choice. Hotel arranged a taxi for us, only had to wait 5 minutes. Driver was chatty and polite. Reasonable fare.

I liked that it was quiet, clean and felt safe. Staff was nice however when I checked in, the front desk person didn’t tell me how to get to my room (what floor), didn’t explain the Wifi or that parking over night had a charge. I had to ask what the charge was when I checked out. When I got to the room, the TV channels didn’t work which isn’t a big deal for me but could be for some.

I liked that it was quiet, clean and felt safe. Staff was nice however when I checked in, the front desk person didn’t tell me how to get to my room (what floor), didn’t explain the Wifi or that parking over night had a charge. I had to ask what the charge was when I checked out. When I got to the room, the TV channels didn’t work which isn’t a big deal for me but could be for some.

Loved this stay. Breakfast was really good and the fact it was free was a plus.

Loved this stay. Breakfast was really good and the fact it was free was a plus.

It was easy to check-in and check out. Rooms were clean and the only outside noise came from the airplanes but it was very minimal.

It was easy to check-in and check out. Rooms were clean and the only outside noise came from the airplanes but it was very minimal.

The one night we stayed here, there was a group of around 10 teenagers just hanging out here and also staying at the property for the night. Most of them looked underage and they were noisy

The one night we stayed here, there was a group of around 10 teenagers just hanging out here and also staying at the property for the night. Most of them looked underage and they were noisy

Cleanliness and friendly service.

Cleanliness and friendly service.

Breakfast offerings were a little slim unless you like waffles which I don't. Fitness room was a great experience.

Breakfast offerings were a little slim unless you like waffles which I don't. Fitness room was a great experience.

Quaint hotel with a cute colorful vibe. Friendly staff. Perfect after our flight into San Fran. Safe area

Quaint hotel with a cute colorful vibe. Friendly staff. Perfect after our flight into San Fran. Safe area

I stay at Hampton when I visit San Francisco, but on this given day my experience wasn’t so pleasant with 3 hours of noise from the drilling and hammering with the elevator that was next to my room. I couldn’t get a nap before my evening plans. Overall it’s normally pleasant.

I stay at Hampton when I visit San Francisco, but on this given day my experience wasn’t so pleasant with 3 hours of noise from the drilling and hammering with the elevator that was next to my room. I couldn’t get a nap before my evening plans. Overall it’s normally pleasant.

House keeping staff and kitchen staff was great but front end customer service is horrible aside of that I was charged double for my room and I’m still waiting on a refund.

Room was clean, bed was comfortable, desk host friendly. We stayed on 2nd floor, at one point of stay, noisy people above us, could hear all footsteps back & forth and moving things around. Good coffee at breakfast

After our flight was delayed, we arrived at 2:00 AM, the staff offered us a late check out without us asking. It was greatly appreciated.

electric cars are parked facing the lobby , while regular cars are on the sides. Thou. back door is another option just make sure u have a room to enter property . Highly Recommend

Customer service was excellent.

Nice property. Clean. Great parking

Very convenient location, well maintained, friendly and helpful staff. Very clean, only about 20 minutes to San Fran; safe area.

Good

Very friendly staff, good breakfast and clean room

Excellent. We had a noisy neighbor.

Excelent place to stay I love everything. The breakfast was delicious. The staff was really kind , Wi-Fi was working excellent the only thing I didn’t like I have to pay for parking $20 per night that’s too much.

Good

I have stayed here twice in the last two months. I like it very much. Staff are friendly, breakfast is good, hotel is clean and located not too far from SFO. Only thing I'm not crazy about is the water pressure in the showers and the shower heads are fixed, no handheld, rain shower or body sprayers.

Spent the night prior to flying out of SFO. No airport shuttle but Marie at the desk called and scheduled a cab pick up for us in the AM

We were there for two nights since it is close to where we wanted to visit. It's a good hotel though nothing upscale.

Yes

Staff was extremely friendly and helpful. Property is clean and well maintained.

We appreciated this hotel reservation after a late arrival into SFO. Very convenient. Clean and felt safe. Breakfast was good except the eggs looked awful. Would be nice to have fruit other than tough apples and oranges. But oatmeal, waffles, potatoes, yogurt, hard-boiled eggs... convenient and filling.

Staff was very helpful and nice

Conveniently located near highway and SFO airport. Staff was friendly, complimentary breakfast was well stocked and was great to start the day.

Priced well, unfortunately dining options not available except for breakfast. Did not feel safe walking the area trying to find somewhere to eat. Rooms, large, bright and clean.

The front desk and breakfast bar were outstanding. The shower/toilet seemed cramped but efficient. Great price but wish there was free parking. Very convenient to the SFO airport and located in an amazing office park.

It was a good stay. Clean and friendly

The property was clean and staff was great. Great location to the airport and convenient to downtown San Francisco.

Bed was squeeky. Woke me up all the time.

I could have rated the hotel excellent but there were ants in bed.

Excellent costumer service

I checked in on Friday around 9PM. When I went to my assigned room the room smelled horrible and noticed it hadn’t been cleaned. Went down stairs and let staff know. Then I was told no room was available at the time and had to wait about 30 minutes for house keeping to clean a different room for me. Ended up staying in lobby for about 30 minutes with all my luggage. Check in is supposed to be at 3PM. My room was not ready at 10PM. Horrible experience

Great customer service

Easy to find, very clean, safe neighborhood, very pleasant staff.

Front desk Filipino lady was rude when we checked in. Didn't even greet us with a " Good Morning" or a "Welcome". She made the checkin process really painful. Infact, when called customer service to complain, i got connected to another female located overseas, which was also rude, and sarcastic. We've been coming to stay at this hotel for many years, and i will never come back because of the treatment my family and i received.

Everything was great but staying 4 nights in the bed really hurt my back and my husbands so not the greatest mattresses but everything else was great

Highly recommended

The property did not have running hot water. They didn’t even notify me upon checking in on Friday. I had to find it right before trying to take a shower on Saturday morning. They finally started notifying guest sometime in the day on Saturday. This was not a pleasant stay.

Easy check in and exceptional service.

10/10 . Only place I stay when in south SF! Been coming for years and will continue.

Great place. I will stay again.

Staff was friendly and professional. Breakfast was nice.

Good place to stay

The cleanliness was ok. The couch had previous stains and there was finger nail clippings on the carpet floor.

Great staff service

The room was fun and so was the breakfast. Desk staff were friendly but not helpful.

Everything good