InTown Suites Extended Stay Select Atlanta GA - Smyrna

I didn't stay there

The shower drain was so slow, by the end of your shower, you were ip your shins with standing water

The worst hotel that I ever stayed in I rate them as a zero terrible staff and nothing is good about this location. I am sorry.

They are in the hospitality industry and dont even provide toilet paper. You have to go buy your own toilet paper. The rooms have a lingering stench of cigarette smoke. And they advertise they have a Full kitchen and dont even have ovens in the room. And for it to be a full kitchen, you still have to buy all your own utensils and kitchen supplies. Its not a hotel it is a motel. Even motels provide toilet paper. Over all 2/5 stars

Room was in okay condition, floor was broken and the counter was not cleaned properly prior to my stay.

Room was in okay condition, floor was broken and the counter was not cleaned properly prior to my stay.

Upon checking in, the front desk agent was curt and borderline rude. Unfriendly, unprofessional and unhelpful. Our refrigerator and microwave were dirty upon arrival! No housekeeping services. One set of towels per person, they only wash your sheets once a week they don’t wash towels, there are no pots or pans, silverware, toilet paper or any other amenities. We were there about six weeks and a housekeeper never even stopped by! The pictures online are up to date minus what you see. You get terrible beds with linen, two terribly flat pillows and that’s it. I had to buy towels, cleaning supplies, including a mop and broom, pillows, pots and pans, plates and silverware for an extended stay. We are moving waiting on our place and all of our stuff is in storage. This was not helpful for an extended stay experience. There is no place for children to be, the property attendant is not very personable and then found out the front desk attendant at check-in was the manager! You get what you pay for 4 walls and beds but this is not a good option for your extended stay needs.

Upon checking in, the front desk agent was curt and borderline rude. Unfriendly, unprofessional and unhelpful. Our refrigerator and microwave were dirty upon arrival! No housekeeping services. One set of towels per person, they only wash your sheets once a week they don’t wash towels, there are no pots or pans, silverware, toilet paper or any other amenities. We were there about six weeks and a housekeeper never even stopped by! The pictures online are up to date minus what you see. You get terrible beds with linen, two terribly flat pillows and that’s it. I had to buy towels, cleaning supplies, including a mop and broom, pillows, pots and pans, plates and silverware for an extended stay. We are moving waiting on our place and all of our stuff is in storage. This was not helpful for an extended stay experience. There is no place for children to be, the property attendant is not very personable and then found out the front desk attendant at check-in was the manager! You get what you pay for 4 walls and beds but this is not a good option for your extended stay needs.

The receptionist was very helpful. I didn’t get the email code to join their Wi-Fi but she suggested checking my spam folder and there it was. So thanks to her I saved a fortune not having to use my data. She definitely deserves a pay rise

The receptionist was very helpful. I didn’t get the email code to join their Wi-Fi but she suggested checking my spam folder and there it was. So thanks to her I saved a fortune not having to use my data. She definitely deserves a pay rise

The Tub in the bathroom is not clean at all

The Tub in the bathroom is not clean at all

There r plenty of places for fast food. There was internet n TV. Location close to East/West connecter to get around easily. bath n kitchenette NEED UPDATING. I did get a visit from a few roaches. No toilet paper!! Thank goodness I had tissues. Bed was very hard for my back.

There r plenty of places for fast food. There was internet n TV. Location close to East/West connecter to get around easily. bath n kitchenette NEED UPDATING. I did get a visit from a few roaches. No toilet paper!! Thank goodness I had tissues. Bed was very hard for my back.

The hotel check in stops at 7 pm although the hotel does not fully indicate that there is no lobby or staff at the hotel after 6:30 per the homeless men hanging around. Attempted to call and rectify was met with a rude receptionist that was clearly working from home. I will never book this hotel or recommend to anyone my whole 10 day reservation was cancelled. And I was charged before my check in date just disgusting

The hotel check in stops at 7 pm although the hotel does not fully indicate that there is no lobby or staff at the hotel after 6:30 per the homeless men hanging around. Attempted to call and rectify was met with a rude receptionist that was clearly working from home. I will never book this hotel or recommend to anyone my whole 10 day reservation was cancelled. And I was charged before my check in date just disgusting

Their professionalism and overall hospitality, attitude very pleasant!💎👸☝💚🌹

Their professionalism and overall hospitality, attitude very pleasant!💎👸☝💚🌹

It was the worst experience I ever had. I will never ever go there again terrible staff terrible management.

It was the worst experience I ever had. I will never ever go there again terrible staff terrible management.

No pleasent. Service is minimal and typically unpleasant no matter the condition or circumstances there will be no refund for your deposits. They also do not take gift cards from sights they allow you to book on. Shower, water pressure and drainage are very low quality. Elevator is a death trap when it does kind of work.

No pleasent. Service is minimal and typically unpleasant no matter the condition or circumstances there will be no refund for your deposits. They also do not take gift cards from sights they allow you to book on. Shower, water pressure and drainage are very low quality. Elevator is a death trap when it does kind of work.

The property tries to use your card once you are not staying with them .

The property tries to use your card once you are not staying with them .

WOULD STAY AGAIN IF NEEDED FOR EXTENDED STAY.

WOULD STAY AGAIN IF NEEDED FOR EXTENDED STAY.

The front desk help was not avaibe when needws. I coupd not get any clean towles. They never cleanws my room in 5 days i styed

The front desk help was not avaibe when needws. I coupd not get any clean towles. They never cleanws my room in 5 days i styed

Check in time ends at 7:00 pm. So I went to check in when I arrived and I couldn’t stay because it was after 7:00. I had no room. We had to sleep in our car!

Check in time ends at 7:00 pm. So I went to check in when I arrived and I couldn’t stay because it was after 7:00. I had no room. We had to sleep in our car!

The experience is not like the picture. I was there two weeks. Killed 5 - 8 roaches/day the first week. Got bait after a few days and it kicked in after a week. People wait a long time to empty the dryers. A woman cussed me out for moving her clothes to a table after I waited 7 min. I asked for a policy posted on the laundry room wall and the mgnt said it was in the receipt. I said it has to be in the room to settle arguments.

The experience is not like the picture. I was there two weeks. Killed 5 - 8 roaches/day the first week. Got bait after a few days and it kicked in after a week. People wait a long time to empty the dryers. A woman cussed me out for moving her clothes to a table after I waited 7 min. I asked for a policy posted on the laundry room wall and the mgnt said it was in the receipt. I said it has to be in the room to settle arguments.

Roaches nothing was updated or clean interruption in morning while sleep maintenance cleaning ACs ugh a waste 😟

Roaches nothing was updated or clean interruption in morning while sleep maintenance cleaning ACs ugh a waste 😟

Thank you for the place to stay it was great . I will return again

Thank you for the place to stay it was great . I will return again

The peace of mind was great! People was friendly, the lady in the office was very sweet and genuinely nice. But as far as the room goes........someone needs a lesson in cleanness, because it was a half eating cookie under the bed, cockroaches everywhere ( small to medium sizes), tub dirty, counter was dirty, some of the wall plugs did not work and some of the lights did not work either. But the overall stay was Ight! Thanks for the experience!

The peace of mind was great! People was friendly, the lady in the office was very sweet and genuinely nice. But as far as the room goes........someone needs a lesson in cleanness, because it was a half eating cookie under the bed, cockroaches everywhere ( small to medium sizes), tub dirty, counter was dirty, some of the wall plugs did not work and some of the lights did not work either. But the overall stay was Ight! Thanks for the experience!

This is our second time staying at this hotel and the first time was good but the second time was awful. The roaches are ridiculous. We had to change rooms and the second room still had roaches even after it was sprayed. My fiancé even brought something for the roaches and it didn’t help at all. It made it worse actually. I love the area. There are so many restaurants and shopping centers nearby. Even one of the maintenance guys said the hotel was roach infested. We will NEVER stay here again.

This is our second time staying at this hotel and the first time was good but the second time was awful. The roaches are ridiculous. We had to change rooms and the second room still had roaches even after it was sprayed. My fiancé even brought something for the roaches and it didn’t help at all. It made it worse actually. I love the area. There are so many restaurants and shopping centers nearby. Even one of the maintenance guys said the hotel was roach infested. We will NEVER stay here again.

Good hotel for the price

Good hotel for the price

Men walking around with big guns on their waist, it smelled of pee and marijuana in the hallways. The key to my room didn’t work, they tried to give me a second key & that still didn’t work. Regardless if the key worked or not I was not going to stay in these conditions. I wouldn’t recommend my worst enemy stay here!

Men walking around with big guns on their waist, it smelled of pee and marijuana in the hallways. The key to my room didn’t work, they tried to give me a second key & that still didn’t work. Regardless if the key worked or not I was not going to stay in these conditions. I wouldn’t recommend my worst enemy stay here!

Roaches, broken amenities, absolutely no service, smoking allowed even though no smoking, and, worst of all, cancellation policy posted in Expedia were not honored when we saw what we were to stay in. It’s a halfway type house in unclean, unsafe condition.

Roaches, broken amenities, absolutely no service, smoking allowed even though no smoking, and, worst of all, cancellation policy posted in Expedia were not honored when we saw what we were to stay in. It’s a halfway type house in unclean, unsafe condition.

Terrible experience. Room was bug-infested. Mattress was collapsed. Someone tried to kick open the door, bending the bottom of it into the room. No water on Saturday afternoon, no one came around to notify me and no one was in the office to help. Dumpster emptied at 4 o'clock in the morning with no small amount of noise. Office not open on Sunday for check-out, so I just left my key stuck in the door. Place looks nice from the street but is a house of horrors within. Don't let the good rates fool you; at $20 a night this place would be overpriced.

Terrible experience. Room was bug-infested. Mattress was collapsed. Someone tried to kick open the door, bending the bottom of it into the room. No water on Saturday afternoon, no one came around to notify me and no one was in the office to help. Dumpster emptied at 4 o'clock in the morning with no small amount of noise. Office not open on Sunday for check-out, so I just left my key stuck in the door. Place looks nice from the street but is a house of horrors within. Don't let the good rates fool you; at $20 a night this place would be overpriced.

I must say I'm pretty disappointed at this hotel. The pictures online looked nothing like the real place. First of all our room was very dirty. When we approached the office, they simply brought us a broom and mop to clean ourselves. The room stunk of cigarette smoke (although we were in a non-smoking room). We checked out a day early because of the condition, but I guess you get what you pay for. I could go on, but I won't be staying here again.

I must say I'm pretty disappointed at this hotel. The pictures online looked nothing like the real place. First of all our room was very dirty. When we approached the office, they simply brought us a broom and mop to clean ourselves. The room stunk of cigarette smoke (although we were in a non-smoking room). We checked out a day early because of the condition, but I guess you get what you pay for. I could go on, but I won't be staying here again.

The bed wasn’t a standard queen mattress, looked more like a full size bed. There was a hole in the bed spread. The bathroom wasn’t cleaned at all. It has someone’s hair left in the tub and sink areas.

The bed wasn’t a standard queen mattress, looked more like a full size bed. There was a hole in the bed spread. The bathroom wasn’t cleaned at all. It has someone’s hair left in the tub and sink areas.

Was only there one night and we got in late. Experience was good and staff friendly and helpful

Was only there one night and we got in late. Experience was good and staff friendly and helpful

To start, when I got to my room, the beds didn't have any pillows or blankets, the bathroom didn't have any toilet paper or a place to put the toilet paper. The kitchen area looked like a wrecking crew had been there, the handle for the microwave had been broken off, some of the cabinet drawers were missing and the others were broken. So once seeing this, I asked them to move me to a different room, and they did do that, it was in better shape than the previous room, but still not very clean looking. While they were moving me to a new room, the night manager had his manager on the phone and she wanted to talk to me, she apologized and said she would make sure to take care of me in the morning, well I meet with her and she didn't offer me anything or try to discount the room, so hence the bad review and I definitely will not stay with them again.

To start, when I got to my room, the beds didn't have any pillows or blankets, the bathroom didn't have any toilet paper or a place to put the toilet paper. The kitchen area looked like a wrecking crew had been there, the handle for the microwave had been broken off, some of the cabinet drawers were missing and the others were broken. So once seeing this, I asked them to move me to a different room, and they did do that, it was in better shape than the previous room, but still not very clean looking. While they were moving me to a new room, the night manager had his manager on the phone and she wanted to talk to me, she apologized and said she would make sure to take care of me in the morning, well I meet with her and she didn't offer me anything or try to discount the room, so hence the bad review and I definitely will not stay with them again.

They had more than one couple fighting in the middle of the night keeping everyone up and they did not remove them from the property

They had more than one couple fighting in the middle of the night keeping everyone up and they did not remove them from the property

This is a place to stay when the bare necessities are all you need. And honestly, it is priced accordingly. That is why I chose to stay here. Staff was very courteous but they don't have much to work with.

This is a place to stay when the bare necessities are all you need. And honestly, it is priced accordingly. That is why I chose to stay here. Staff was very courteous but they don't have much to work with.

It was very clean. The furnishings were meager. Close to the highway; close to eateries.

It was very clean. The furnishings were meager. Close to the highway; close to eateries.

You get what you pay for.

You get what you pay for.

I paid for 2 beds, I was given one and to go buy an air mattress if I had to.

I paid for 2 beds, I was given one and to go buy an air mattress if I had to.

The room wasn't clean there was no toilet paper there was no towels the heater did not work and I want my money back I felt bugs in the bed I want my money back

The room wasn't clean there was no toilet paper there was no towels the heater did not work and I want my money back I felt bugs in the bed I want my money back

roaches forever! Roaches on the beds on the walls the floors the ceilings the refrigerator and the cabinets and the counters in the toilet in the sink and the tub‘s !!! Even in the pillow case!!!!! Every 5 seconds We killing roaches can’t even Sleep !!! I bought Raid only a little help it was a hundred behind refrigerator!

roaches forever! Roaches on the beds on the walls the floors the ceilings the refrigerator and the cabinets and the counters in the toilet in the sink and the tub‘s !!! Even in the pillow case!!!!! Every 5 seconds We killing roaches can’t even Sleep !!! I bought Raid only a little help it was a hundred behind refrigerator!

I reserved a room at Intown Suites and was not expecting much because of the price of the room. I was at least expecting the basics, a clean room and a decent place to stay the night. When I arrived, there is an office that you visit to get your room key and it was closed I guess after a certain hour. You have to call a number and wait for someone to respond. At the time when I arrived there was no management there and only a guy, maybe security, that would give you a key for your room. When I got to the room, it was a non smoking room but smelled heavily of smoke and even had an ash tray sitting on the table. The shower was filthy. There was some sort of gunk with hair stuck to the tower bar inside the tub and the tub floor was definitely shower shoes necessary but probably even worth the wait until you got home. There were roaches crawling on the walls. That was it for me. Another room was not an option. I immediately called Expedia to have my room cancelled and asked for a refund. Expedia tried to contact Intown but there was no manager available like I previously stated. Expedia said that they would follow up with me the next day after they had got in touch with a manager. I went ahead and booked another hotel. The next day Expedia calls the hotel and due to their policy, they would not refund my money. Expedia wouldn't even go to bat for me even though I booked this horrible hotel through them. Terrible service and a terrible room. I will never visit this hotel again.

I reserved a room at Intown Suites and was not expecting much because of the price of the room. I was at least expecting the basics, a clean room and a decent place to stay the night. When I arrived, there is an office that you visit to get your room key and it was closed I guess after a certain hour. You have to call a number and wait for someone to respond. At the time when I arrived there was no management there and only a guy, maybe security, that would give you a key for your room. When I got to the room, it was a non smoking room but smelled heavily of smoke and even had an ash tray sitting on the table. The shower was filthy. There was some sort of gunk with hair stuck to the tower bar inside the tub and the tub floor was definitely shower shoes necessary but probably even worth the wait until you got home. There were roaches crawling on the walls. That was it for me. Another room was not an option. I immediately called Expedia to have my room cancelled and asked for a refund. Expedia tried to contact Intown but there was no manager available like I previously stated. Expedia said that they would follow up with me the next day after they had got in touch with a manager. I went ahead and booked another hotel. The next day Expedia calls the hotel and due to their policy, they would not refund my money. Expedia wouldn't even go to bat for me even though I booked this horrible hotel through them. Terrible service and a terrible room. I will never visit this hotel again.

The moment we walked in the room there was cockroaches all over the room. We left immediately after being in their for a full 5 minutes. I didn’t even get a full refund of my money back from the hotel. Totally unacceptable.

The moment we walked in the room there was cockroaches all over the room. We left immediately after being in their for a full 5 minutes. I didn’t even get a full refund of my money back from the hotel. Totally unacceptable.

The staff was very friendly when they were there, but on Sunday were gone completely. It was for the most part clean, though the bed was unmade when we arrived, the microwave had a broken handle and we had to unplug the refrigorator at night because of the noises coming from it.

The staff was very friendly when they were there, but on Sunday were gone completely. It was for the most part clean, though the bed was unmade when we arrived, the microwave had a broken handle and we had to unplug the refrigorator at night because of the noises coming from it.

Very run down business, Dirty, Rude, Inconvenient

Very run down business, Dirty, Rude, Inconvenient

Not what I was expecting from the pictures shown online. Things are in rough condition over there. This hotel is more for someone who does not need daily room service and planning on settling in for a long term stay rather than two to three days.

Not what I was expecting from the pictures shown online. Things are in rough condition over there. This hotel is more for someone who does not need daily room service and planning on settling in for a long term stay rather than two to three days.

The room is absolute pure filth. No way will you be able to sleep because there are permanent residence there that stay up all night. This hotel needs a complete overhaul. DO NOT STAY HERE. IT'S NOT WORTH THE MONEY..

The room is absolute pure filth. No way will you be able to sleep because there are permanent residence there that stay up all night. This hotel needs a complete overhaul. DO NOT STAY HERE. IT'S NOT WORTH THE MONEY..

Won’t being staying there ever again. Roaches and I swear it was a shelter.

Won’t being staying there ever again. Roaches and I swear it was a shelter.

Just an avg hotel

Just an avg hotel

Basic needs met. No glam. Close to Food, HWY and Shopping.

Basic needs met. No glam. Close to Food, HWY and Shopping.

My unit was on the backside. I arrived way late, part of the parking lot was awfully dark and shadowy. The room was comfortable, but there was a film left by the cleaners over everything. The floor needed to be mopped better.

My unit was on the backside. I arrived way late, part of the parking lot was awfully dark and shadowy. The room was comfortable, but there was a film left by the cleaners over everything. The floor needed to be mopped better.

the room smelled of cigarettes with a combination of carpet fresh. I checked out within an hour, and checked into the Comfort Inn right next door. InTown Suites is NO place for anyone visiting Smyrna GA. The manager Melissa, lied and said i checked out due to the cost. Not! it was Health and safety issues. Travelocity should be ashamed of having this abomination listed on their website as a place to stay!

the room smelled of cigarettes with a combination of carpet fresh. I checked out within an hour, and checked into the Comfort Inn right next door. InTown Suites is NO place for anyone visiting Smyrna GA. The manager Melissa, lied and said i checked out due to the cost. Not! it was Health and safety issues. Travelocity should be ashamed of having this abomination listed on their website as a place to stay!

I would have checked out the first day yet my work schedule made me available after business hours. The first thing I noticed when I walked in the room was the heave stench of sitting water on a dirty carpet. The water was from the constantly frequent leaking of the AC unit. Moments later it followed with me tossing a dying water bug that was sitting out in the open on my way to sit my belongings down. Upon noticing it, I went to flush it down the toilet. While in the bathroom I noticed the bathroom not having a shower curtain. I had to walk to pickup one from the front desk shortly after arriving. During the short stay where I never laid in or even pulled back the blanket, I couldn’t get a good nights rest due to the blankets and pillows smelling of heavy soil of usage. Needless to say I would have rather slept in my car and showered at a gym than ever staying at this location.

I would have checked out the first day yet my work schedule made me available after business hours. The first thing I noticed when I walked in the room was the heave stench of sitting water on a dirty carpet. The water was from the constantly frequent leaking of the AC unit. Moments later it followed with me tossing a dying water bug that was sitting out in the open on my way to sit my belongings down. Upon noticing it, I went to flush it down the toilet. While in the bathroom I noticed the bathroom not having a shower curtain. I had to walk to pickup one from the front desk shortly after arriving. During the short stay where I never laid in or even pulled back the blanket, I couldn’t get a good nights rest due to the blankets and pillows smelling of heavy soil of usage. Needless to say I would have rather slept in my car and showered at a gym than ever staying at this location.

It was terrible

It was terrible

Room too smoked out...bathroom needs MAJOR repairs and bugs.

Room too smoked out...bathroom needs MAJOR repairs and bugs.

Costmer service didn't come...charged me for room...wouldn't honor trasaction

Costmer service didn't come...charged me for room...wouldn't honor trasaction

Manager was very rude and after paying on here she tried to make us pay $50 more a night. We left and did not stay. Room was horrible and it was a run down place.

Manager was very rude and after paying on here she tried to make us pay $50 more a night. We left and did not stay. Room was horrible and it was a run down place.

The folks were nice enough, but didn't get the TV fixed until the 3rd day (missing remote, the newly provided remotes wouldn't change channels, CNN all day, every day). The shower sprayer was broken. Holes in the shower stall wall. Holes in the sheetrock. Overall maintenance was not done professionally, or even close. Smelled bad.

The folks were nice enough, but didn't get the TV fixed until the 3rd day (missing remote, the newly provided remotes wouldn't change channels, CNN all day, every day). The shower sprayer was broken. Holes in the shower stall wall. Holes in the sheetrock. Overall maintenance was not done professionally, or even close. Smelled bad.

Room was smelly, shower was crazy and had burn Mark's and said was non-smoking room. Need a lot of improvements.

Room was smelly, shower was crazy and had burn Mark's and said was non-smoking room. Need a lot of improvements.

Massive disrepair. Tv on one channel only. Will not changee even with remote. Called housekeeping and front desk for help.didnt help. Housekeeping only one day which is thursdays. This hotell is listed as a hotel with kitcken. Unuseable! No utensils at all. Bring your own toilet paper. None given after the first given. Mold on floor. Endless issues. Needs massive renovation inside. Bare bones hotel. Aggrevating staff who treats you the guest as an annoyance. Absolutely Will not go back. There are others place there like comfort hotel baymont inn also smyrna inn and one other. Close to mcdonalds wendys ihop and waffle house. Superrmarket not close but there is something across street at gas station. Also they have no irons in room. Had to purchase one at walmart which was miles and miles away

Massive disrepair. Tv on one channel only. Will not changee even with remote. Called housekeeping and front desk for help.didnt help. Housekeeping only one day which is thursdays. This hotell is listed as a hotel with kitcken. Unuseable! No utensils at all. Bring your own toilet paper. None given after the first given. Mold on floor. Endless issues. Needs massive renovation inside. Bare bones hotel. Aggrevating staff who treats you the guest as an annoyance. Absolutely Will not go back. There are others place there like comfort hotel baymont inn also smyrna inn and one other. Close to mcdonalds wendys ihop and waffle house. Superrmarket not close but there is something across street at gas station. Also they have no irons in room. Had to purchase one at walmart which was miles and miles away

Suppose to be queen bed but was barely a full. Very old and run down. Not clean; refrigerator did not work. Kitchen area very dirty. No coffee pot or blow dryer. Carpet needs replaced. More of a temporary weekly rental instead of a hotel. Front desk staff was very friendly.

Suppose to be queen bed but was barely a full. Very old and run down. Not clean; refrigerator did not work. Kitchen area very dirty. No coffee pot or blow dryer. Carpet needs replaced. More of a temporary weekly rental instead of a hotel. Front desk staff was very friendly.

Not fun trying to shower dashing in & out of too hot water; and FORGET washing your hair! I hope instructions can be left for guests in how to move the knob dial thing.

Not fun trying to shower dashing in & out of too hot water; and FORGET washing your hair! I hope instructions can be left for guests in how to move the knob dial thing.

Booked because it was a 3.3/5 on Travelocity...Non smoking room smelled like an ashtray...From shower to bed to get dressed bottom of feet jet black and sticky...sheet on on bed..no soap or shampoo...no clean towels..Police activity every night in parking lot..filthy walls..mold...holes in ceiling...the worst hotel EVER

Booked because it was a 3.3/5 on Travelocity...Non smoking room smelled like an ashtray...From shower to bed to get dressed bottom of feet jet black and sticky...sheet on on bed..no soap or shampoo...no clean towels..Police activity every night in parking lot..filthy walls..mold...holes in ceiling...the worst hotel EVER

Nice staff clean rooms

Nice staff clean rooms

Good

Good

Breanna is awesome. She is an excellent manager.

Breanna is awesome. She is an excellent manager.

The rooms were so old that it would be hard to make them spotless. The garbage wasn’t empty and we were afraid to shower with protecting our feet. They need to remodel desperately!

The rooms were so old that it would be hard to make them spotless. The garbage wasn’t empty and we were afraid to shower with protecting our feet. They need to remodel desperately!

Clean room needs to be updated. The water pressure in the shower was terrible. No frills but there is free WiFi and satellite tv

Clean room needs to be updated. The water pressure in the shower was terrible. No frills but there is free WiFi and satellite tv

The room was clean when I got here. It look like it hasn’t been swept. I cut the heater on it smelt like something was burning. WiFi goes in and out.

The room was clean when I got here. It look like it hasn’t been swept. I cut the heater on it smelt like something was burning. WiFi goes in and out.

The staff was ok, but the elevator was broken and my room was on the 3rd floor. There were families living in one room and kids throwing footballs in the parking lot. After dragging suitcase up 3 flights of stairs, there was a large load of trash that needed to be dumped near the broken elevator.

The staff was ok, but the elevator was broken and my room was on the 3rd floor. There were families living in one room and kids throwing footballs in the parking lot. After dragging suitcase up 3 flights of stairs, there was a large load of trash that needed to be dumped near the broken elevator.

Check in was slow and the room was filthy/small debree and carpet burn spot, dead cockroaches under the bath room sink and one huge one crawling on the wall, the tub was rusted or blemished with human hair in it, the TV had only one Channel, and when I returned from being out of state my room was filled with weed smoke like someone used it while I was gone, my asthma and breathing is still messed up!

Check in was slow and the room was filthy/small debree and carpet burn spot, dead cockroaches under the bath room sink and one huge one crawling on the wall, the tub was rusted or blemished with human hair in it, the TV had only one Channel, and when I returned from being out of state my room was filled with weed smoke like someone used it while I was gone, my asthma and breathing is still messed up!

Only reason we were forced to stay here was because of the hotel shortage escaping hurricane Irma. In hindsight I would've preferred to have stayed through the hurricane. Driving into the hotel, was ok, we thought it would just be a cheap but safe hotel for the night but we were dead wrong. Firstly, the hotel "front desk" opens at 11 and closes at 7?! But there's a night security guard who was able to help us. He was nice to us and quite honestly the only good thing about this place. After receiving our keys, we were eager to get to our room and sleep, but we drove our car to the front of our room and we're greeted with a half naked man outside his car throwing up. We get up to our room and discover we're right next door to a room with drug dealers and prostitution all night. The walls are paper thin so we were forced to listen to everything. We feared for our lives. My husband stayed up all night on guard. The room stank like cigarettes. The bed was like lying on a bed of springs... and only springs. They don't supply towels. If you can afford to stay somewhere else - DO IT! Otherwise, sleep in your car.

Only reason we were forced to stay here was because of the hotel shortage escaping hurricane Irma. In hindsight I would've preferred to have stayed through the hurricane. Driving into the hotel, was ok, we thought it would just be a cheap but safe hotel for the night but we were dead wrong. Firstly, the hotel "front desk" opens at 11 and closes at 7?! But there's a night security guard who was able to help us. He was nice to us and quite honestly the only good thing about this place. After receiving our keys, we were eager to get to our room and sleep, but we drove our car to the front of our room and we're greeted with a half naked man outside his car throwing up. We get up to our room and discover we're right next door to a room with drug dealers and prostitution all night. The walls are paper thin so we were forced to listen to everything. We feared for our lives. My husband stayed up all night on guard. The room stank like cigarettes. The bed was like lying on a bed of springs... and only springs. They don't supply towels. If you can afford to stay somewhere else - DO IT! Otherwise, sleep in your car.

I learnt me lesson, not to book any last minute hotel based on Orbitz review rating ( which is decent like 3.3) The check in experience was bad, as we were asked to wait almost till 6 PM to get our room. during check in I was told, my reservation was booked through Expedia ( I booked through Orbitz, but not sure how it actually works) and they no longer take reservations through expedia but still she wants to give us a room so we have to wait. I dont understand how overall it works, make me think twice before using Orbitz again.

I learnt me lesson, not to book any last minute hotel based on Orbitz review rating ( which is decent like 3.3) The check in experience was bad, as we were asked to wait almost till 6 PM to get our room. during check in I was told, my reservation was booked through Expedia ( I booked through Orbitz, but not sure how it actually works) and they no longer take reservations through expedia but still she wants to give us a room so we have to wait. I dont understand how overall it works, make me think twice before using Orbitz again.

Won't be staying at this hotel again. you definitely get what you pay for. Needs major upgrades and is more of a long term hotel. They provide you with one roll of toilet paper and two sets of towels, after that you must supply them. Something they should warn customers about. Love the area and staff tho

Won't be staying at this hotel again. you definitely get what you pay for. Needs major upgrades and is more of a long term hotel. They provide you with one roll of toilet paper and two sets of towels, after that you must supply them. Something they should warn customers about. Love the area and staff tho

We saw 2 Roaches, one was on the ceiling and then flew. My Husband had to kill them, they were big and disgusting. As soon as we walked in the room it smelled like cigarettes and old fried fish. We had to go out and buy a bottle of disinfectant and we used the whole thing. The room should be $20 a night at the most. It's old and dirty, but the outside looks decent. The bathroom is small and dirty. We had to leave a night early because after those Roaches I was out!

We saw 2 Roaches, one was on the ceiling and then flew. My Husband had to kill them, they were big and disgusting. As soon as we walked in the room it smelled like cigarettes and old fried fish. We had to go out and buy a bottle of disinfectant and we used the whole thing. The room should be $20 a night at the most. It's old and dirty, but the outside looks decent. The bathroom is small and dirty. We had to leave a night early because after those Roaches I was out!

Horrible! Room was nasty it smelt like cigarettes! They're in a bad area save your money and go somewhere else !! Don't go here !!

Horrible! Room was nasty it smelt like cigarettes! They're in a bad area save your money and go somewhere else !! Don't go here !!

The bed was like sleeping on the ground!! The bed was like sleeping on the ground!!

The bed was like sleeping on the ground!! The bed was like sleeping on the ground!!

From the outside it looks OK but its very deceiving the place is a dump. Noisy drunks all night making noise. No soap no shampoo use your towel over and over.. The sink in the bathroom had burn marks all over it and its a non smoking room. No floor mat outside the tub.....gross..... The only plus was the night attendant was very nice and helpful.But there is no front desk person after hours and on Sunday.

From the outside it looks OK but its very deceiving the place is a dump. Noisy drunks all night making noise. No soap no shampoo use your towel over and over.. The sink in the bathroom had burn marks all over it and its a non smoking room. No floor mat outside the tub.....gross..... The only plus was the night attendant was very nice and helpful.But there is no front desk person after hours and on Sunday.

Good stay.

Good stay.

Not bad but for the price. Parking was great. The front desk person was very helpful.

Not bad but for the price. Parking was great. The front desk person was very helpful.

Decent location; close proximity to food spots; however does not make up for everything else. The rooms are in terrible condition and need to be renovated expeditiously. Furniture is worn; missing cabinet shelving and doors, beds are extremely squeaky and unforgiving. Very uncomfortable. Thin linings, cigarette burns in comforter and carpet. The rooms all smell like nicotine smoke, even the units clearly marked non-smoking. No amenities. I understand its a short/extended stay unit, but no iron and ironing board?

Decent location; close proximity to food spots; however does not make up for everything else. The rooms are in terrible condition and need to be renovated expeditiously. Furniture is worn; missing cabinet shelving and doors, beds are extremely squeaky and unforgiving. Very uncomfortable. Thin linings, cigarette burns in comforter and carpet. The rooms all smell like nicotine smoke, even the units clearly marked non-smoking. No amenities. I understand its a short/extended stay unit, but no iron and ironing board?

My husband and I stayed here for a week and plan to go back again. It was quiet nobody bothered us. The rooms were clean no bugs no people hanging out being loud. Great place friendly staff and we will stay there again.

My husband and I stayed here for a week and plan to go back again. It was quiet nobody bothered us. The rooms were clean no bugs no people hanging out being loud. Great place friendly staff and we will stay there again.

no blanket, no tower and bed sheet daily change

no blanket, no tower and bed sheet daily change

The bed could've been softer and the bed sheet could've been longer!

The bed could've been softer and the bed sheet could've been longer!

I have yet to receive on and it has been over a week.

I have yet to receive on and it has been over a week.

Not bad for the area. I only stayed one night. I have stayed at other In Town Suites before and this one isn't as updated as some others but it's not horribly old either. It was pretty peaceful. The management was cordial and check in went fine. The water was off when I first got there but then got turned on about an hour later. The location is great...near 285 and if you want to go to the airport it's a straight shot.

Not bad for the area. I only stayed one night. I have stayed at other In Town Suites before and this one isn't as updated as some others but it's not horribly old either. It was pretty peaceful. The management was cordial and check in went fine. The water was off when I first got there but then got turned on about an hour later. The location is great...near 285 and if you want to go to the airport it's a straight shot.

Arrive at 7:05? They just keep your money. Unfortunately, I booked on Expedia around 10 PM for the same night and missed the note that check in ends at 7 (I've never encountered this at a hotel). Expedia sent the booking confirmation and I drove out to the hotel. Of course, the office was closed, and no one answered the phone. Though the policy seems strict, one would think it could be waived for people who arrive within minutes of the booking being *confirmed*. The very act of booking after 7PM for the same day means you've thrown away your money with no recourse. Any "normal" business in this day and age would offer a refund for the mishap, especially considering they're providing you literally no service or product in return for your money. Though I'd normally not leave a negative review against the hotel in this case, they've haven't returned any calls, Expedia confirmed the booking, and of course they weren't willing to refund the money. The booking should never have been confirmed if it could not be honored! I would certainly never try to stay there again, nor would advise any one else.

Arrive at 7:05? They just keep your money. Unfortunately, I booked on Expedia around 10 PM for the same night and missed the note that check in ends at 7 (I've never encountered this at a hotel). Expedia sent the booking confirmation and I drove out to the hotel. Of course, the office was closed, and no one answered the phone. Though the policy seems strict, one would think it could be waived for people who arrive within minutes of the booking being *confirmed*. The very act of booking after 7PM for the same day means you've thrown away your money with no recourse. Any "normal" business in this day and age would offer a refund for the mishap, especially considering they're providing you literally no service or product in return for your money. Though I'd normally not leave a negative review against the hotel in this case, they've haven't returned any calls, Expedia confirmed the booking, and of course they weren't willing to refund the money. The booking should never have been confirmed if it could not be honored! I would certainly never try to stay there again, nor would advise any one else.

I would stay there again but all rooms are smoking rooms. I am allergic to smoke so that was my only issue. I could not cancel my reservation because I had booked through this site.

I would stay there again but all rooms are smoking rooms. I am allergic to smoke so that was my only issue. I could not cancel my reservation because I had booked through this site.

Room 238 heater broke, one burner was functional, water went from hot to cold, bathroom needs maintenance and esthetic repair. Suitable for single, homeless, no where else to go seekers...not worth the price to me. No staff after 7..good luck finding maintenance

Room 238 heater broke, one burner was functional, water went from hot to cold, bathroom needs maintenance and esthetic repair. Suitable for single, homeless, no where else to go seekers...not worth the price to me. No staff after 7..good luck finding maintenance

Not bad for the price. Office personnel is only available from 11am to 7pm Monday thru Saturday tho so that kind of sucked but otherwise was ok for the price. There are tenants who live there so there are kids running around late at night and jumping around that kept me up half the night 2 nights in a row but stayed there a week and didn't have much other trouble or nuisance.

Not bad for the price. Office personnel is only available from 11am to 7pm Monday thru Saturday tho so that kind of sucked but otherwise was ok for the price. There are tenants who live there so there are kids running around late at night and jumping around that kept me up half the night 2 nights in a row but stayed there a week and didn't have much other trouble or nuisance.

Good for transition

Good for transition

The good things about it are the location is great, the tub drained well, the elevator still works and Breanna at the front desk was very nice.

The good things about it are the location is great, the tub drained well, the elevator still works and Breanna at the front desk was very nice.

Stayed at the Sun Suites and thought that it served it purpose being that I was passing through town and got a room at the last minute. I only needed a room for the night. It could use some remodeling.

Stayed at the Sun Suites and thought that it served it purpose being that I was passing through town and got a room at the last minute. I only needed a room for the night. It could use some remodeling.

I regret booking this hotel through Expedia. My flight had a delay and I got into Atlanta by 9pm. Got to the hotel n couldn't check in. I was outside for over an hour and tried to call Expedia for cancellation. The customer service representative put me on call for over 1hr n hung up. Till date I haven't received any calls from her and I lost my money. I just need to delete my Expedia account cos this is the 3rd time they are being unprofessional about things. Regret using them

I regret booking this hotel through Expedia. My flight had a delay and I got into Atlanta by 9pm. Got to the hotel n couldn't check in. I was outside for over an hour and tried to call Expedia for cancellation. The customer service representative put me on call for over 1hr n hung up. Till date I haven't received any calls from her and I lost my money. I just need to delete my Expedia account cos this is the 3rd time they are being unprofessional about things. Regret using them

As soon as I arrived I noticed young men hanging around the balcony. I felt a little uncomfortable because it was just my son & I traveling plus the rooms faced the outside. The night was a bust when we got to the door to the lobby and it was closed. At first I thought perhaps the attendant stepped away but when I looked at the sign on the side of the door, the hours of operation are 11-7. By this time it's a little before 10 pm because my flight came in at 8:30 pm. I'm like, WTH!!! Who runs a hotel with those hours? Hotels.com made it right by getting me a room some where else at no charge.

As soon as I arrived I noticed young men hanging around the balcony. I felt a little uncomfortable because it was just my son & I traveling plus the rooms faced the outside. The night was a bust when we got to the door to the lobby and it was closed. At first I thought perhaps the attendant stepped away but when I looked at the sign on the side of the door, the hours of operation are 11-7. By this time it's a little before 10 pm because my flight came in at 8:30 pm. I'm like, WTH!!! Who runs a hotel with those hours? Hotels.com made it right by getting me a room some where else at no charge.

They had someone standing nearby while I checked the new room's bed to make sure it was to my satisfaction. The front desk called to check and make sure everything was okay. That was good customer service. Overall, my stay was okay and for the great deal I had gotten I couldn't complain too much. The room was clean. The shower was working fine and everything I used was functioning well. The only other concern were the bath cloths and towels. I feel the housekeeping staff could improve on the cleanliness of them. Half of them didn't appear very clean. I recommend bringing your own bed linen & wash cloths / towels just in case. Despite that. I would still recommend Sun Suites of Smyrna-Vinings. It's in a good area and appeared to be in an extremely low-crime ridden part of town; therefore I never felt my safety was in jeopardy or felt ill at ease about parking my car out overnight.

They had someone standing nearby while I checked the new room's bed to make sure it was to my satisfaction. The front desk called to check and make sure everything was okay. That was good customer service. Overall, my stay was okay and for the great deal I had gotten I couldn't complain too much. The room was clean. The shower was working fine and everything I used was functioning well. The only other concern were the bath cloths and towels. I feel the housekeeping staff could improve on the cleanliness of them. Half of them didn't appear very clean. I recommend bringing your own bed linen & wash cloths / towels just in case. Despite that. I would still recommend Sun Suites of Smyrna-Vinings. It's in a good area and appeared to be in an extremely low-crime ridden part of town; therefore I never felt my safety was in jeopardy or felt ill at ease about parking my car out overnight.

Spent more $ on things like toilet paper and a plunger due to nobody ever being at the front desk.

Spent more $ on things like toilet paper and a plunger due to nobody ever being at the front desk.

The staff was helpful when I asked for an extra set of towels and drinking glasses. No drinking glasses were in the room when I checked in. The room was clean. I did find a crawling bug in the bath room.

The staff was helpful when I asked for an extra set of towels and drinking glasses. No drinking glasses were in the room when I checked in. The room was clean. I did find a crawling bug in the bath room.

They claim they are an extended stay oriented hotel but they have no utensils in the kitchenette, not even glass to drink water. The front desk is open only from 11am to 7pm so if you need to check in after 7pm you are out of luck or if you have any problems there is no one to take your call. The carpet in the room was very dirty and worn out. The room smelled and the bed sheets were dirty. The hotel has no facilities. Housekeeping comes maybe once a week. No shampoo is provided.

They claim they are an extended stay oriented hotel but they have no utensils in the kitchenette, not even glass to drink water. The front desk is open only from 11am to 7pm so if you need to check in after 7pm you are out of luck or if you have any problems there is no one to take your call. The carpet in the room was very dirty and worn out. The room smelled and the bed sheets were dirty. The hotel has no facilities. Housekeeping comes maybe once a week. No shampoo is provided.

Very quiet, clean, great hotel for price read reviews before my visit nobody could really complain so tried upon arrival was very happy to see the condition of the hotel and the comfort of the area if someone speaks bad they maybe uppity could have dusted is only flaw I saw! Thanks Expedia / Sun Suites will visit again!

Very quiet, clean, great hotel for price read reviews before my visit nobody could really complain so tried upon arrival was very happy to see the condition of the hotel and the comfort of the area if someone speaks bad they maybe uppity could have dusted is only flaw I saw! Thanks Expedia / Sun Suites will visit again!

Only thing is they need to.vome in more to clean once a week not good oh and the tub took all night to drain

Only thing is they need to.vome in more to clean once a week not good oh and the tub took all night to drain

Terrific Value! Nice safe neighborhood Full size refrig, stove & microwave No maid service Very close to restaurants and grocery Just off I285

Terrific Value! Nice safe neighborhood Full size refrig, stove & microwave No maid service Very close to restaurants and grocery Just off I285

Not much to complain about. The accomodations were acceptable. Linens were clean. The decor could stand some updating, but overall a good value for the money. Location is exceptional - great location for eating, shopping and easy access to the interstate. The grounds were pretty quiet day and night. Staff was very helpful - only one hiccup - a few hours after checking in, another guest was assigned to my room ( a little unsettling). The front desk apollogized for the mix-up and took care of things immediately.

Not much to complain about. The accomodations were acceptable. Linens were clean. The decor could stand some updating, but overall a good value for the money. Location is exceptional - great location for eating, shopping and easy access to the interstate. The grounds were pretty quiet day and night. Staff was very helpful - only one hiccup - a few hours after checking in, another guest was assigned to my room ( a little unsettling). The front desk apollogized for the mix-up and took care of things immediately.

We had 2 double bed rooms. There were NO FITTED sheets on any beds & the beds were old, nasty, & ran down. I called to get fitted sheets so we did not sleep on the bare mattress. Was told the hotel does NOT carry fitted sheets & offered a bed cover that was supposed to be fitted, but they did not fit & was ripped & tore. Was very upset & disgusted by the hotel, especially for the price paid. I will NEVER stay there again! I still can't believe the hotel doesn't carry fitted mattress sheets... What kind of hotel does not carry fitted mattress sheets?? This one, obviously! Nasty & gross!!! I DO NOT recommend this hotel for ANY reason! I think it's cleaner & more comfortable to sleep in the car instead of this place!!

We had 2 double bed rooms. There were NO FITTED sheets on any beds & the beds were old, nasty, & ran down. I called to get fitted sheets so we did not sleep on the bare mattress. Was told the hotel does NOT carry fitted sheets & offered a bed cover that was supposed to be fitted, but they did not fit & was ripped & tore. Was very upset & disgusted by the hotel, especially for the price paid. I will NEVER stay there again! I still can't believe the hotel doesn't carry fitted mattress sheets... What kind of hotel does not carry fitted mattress sheets?? This one, obviously! Nasty & gross!!! I DO NOT recommend this hotel for ANY reason! I think it's cleaner & more comfortable to sleep in the car instead of this place!!

This facility is a basically no-frills older hotel which appears to have been well maintained over the years. There is Internet in the rooms for convenience and our room also contained a little kitchen complete with stove top, full size refrigerator/freezer, microwave, sink, dishes, silverware, cups, glasses and electric coffee pot. The TV was the old school type, but included good programming.

This facility is a basically no-frills older hotel which appears to have been well maintained over the years. There is Internet in the rooms for convenience and our room also contained a little kitchen complete with stove top, full size refrigerator/freezer, microwave, sink, dishes, silverware, cups, glasses and electric coffee pot. The TV was the old school type, but included good programming.

everything was great except their policy that they only give u housekeeping once a week...which ends up your room quite dirty before they come to clean...

Everyone was very nice and very helpful. I had to extend on a daily basis after the initial stay and was given the same Hotels.com rate since I had been there for several days.

The first room they gave me was super nasty with no linen at all. I talked to management and got a better room. The better room, my Internet couldn't connect on my laptop and the room looked as if it had been flooded before. Water marks and swollen wooden panels everywhere.

The outside of the hotel is nice but the inside definitely needs some upgrades! Need more channels in cable lineup.The staff is very friendly! The location is great, making it easy to get right on the freeway and very close to downtown Atlanta. The price point was good so I guess I shouldn't complain. Overall it was a good experience.

The only thing that I was disappointed with was the poor ac in my room. Overall, I would go back and stay there again.

Disapointed never will i ever stay there again