Hilton Garden Inn Silver Spring White Oak

Clean rooms, nice shower, front desk staff were very friendly. Would stay again.

Superb

Superb

good job

Nice staff, clean property.

Location was great- room was mostly clean. There were some nuts or something on the floor that hadn’t been vacuumed. Bed was comfy and clean. Staff was friendly

Room was clean but furniture is shabby. Furniture up is scratched and worn, and the grating on the AC/heating unit was cracked and some pieces were missing, ice machine on my floor was inoperable for 2 days. The housekeeping is sketchy. I’ve stayed here at least 5-6 times over the past year and housekeeping is inconsistent. One day my room wasn’t even serviced; then they wanted to do it at 6:30pm; I declined. One day you get all your towels replaced, and the next day you don’t. Bed is ok, but the pillows are so soft, you might as well sleep directly on the mattress. The towels have gotten MUCH better. They are no longer like sandpaper. Front desk is always receptive and helpful and professional. Plenty of free parking and close to all types of shopping and dining.

Convenience to shopping and Restaurant. Housekeeping was substandard with beds 1/2 made and one day not at all. Inconsistent housekeeping with unmade beds and towels not being replaced evenly. Reported poor sink draining, toilet not flushing without hold down handle and noisy A/C, only sink was taken care of. Pool, although indoor, was cold. Breakfast for $14 consisted of oatmeal and canned fruit.

All of it. What you got for the cost of the breakfast? It was basically the same as the free breakfast as you get at other places, except it was much less. The good thing about it was I was able to order the eggs the way I wanted them. The thing I didn’t care for was the price of the breakfast that didn’t give you very much of a variety for the cost. You would get more at hotels who offer free breakfast and the one you serve cost.

Everything was so clean, fresh, and pleasant Nothing

Everything was so clean, fresh, and pleasant Nothing

good job

During my 8-night stay, the gym's air conditioning never worked. I was also confused by the room-cleaning policy. My room was not cleaned daily or even every other day, and when I asked the front desk, I received different explanations from different staff members. One person said rooms were cleaned every day, another said every other day, and another told me I needed to remove the "Do Not Disturb" sign before 2 PM. Even when my room was cleaned, the service was subpar. The bed was not made, and a piece of trash was left on the floor. I had expected the public laundry facilities to be useful for such a long stay, but the machines are coin-operated. Since I did not have enough quarters, I asked the front desk for change, but they said they do not offer coin exchanges. Overall, the inconsistent communication, lack of cleanliness, and limited guest support made for a disappointing experience.

We were on a 7 week road trip & I messed up the reservation dates. The woman at the front desk was very helpful in correcting my res.

One of your staff had very poor customer service on evening shift, her name was Natalie. I had an issue with one of the rooms I booked. It's just the way she responded and her demeanor was nothing but close to kind.

I’ve stayed in this hotel before, and I have to say that the woman who is in charge of the breakfast bar is one of the most unpleasant and rudest people I’ve encountered in any hotel. Rather than starting the day with a smile, she is just plain nasty!!

We were on a 7 week road trip & I messed up the reservation dates. The woman at the front desk was very helpful in correcting my res.

Its a decent facility. There was a large stain on my sheets, which the promptly changed when I reported it. The gym is a little small, but not too busy when I used it around 7 am.

One night stay in a good location. Place was fine.

Passable

The breakfast must be free!!!

The breakfast must be free!!!

The room

The service was good, , just more formal and business like.

Close to many places to est

The bedsheets in the room were soiled. We then switched rooms. In the second room, the water pressure in the shower was good, but the water didn't get very hot. There was also a moldy smell in the rooms. Looks like it's time to get rid of the carpet.

Exceptional

Everything was very clean, staff was friendly and location was convenient. The only odd thing I felt was that the public hotel restroom in the lobby is closed on Sunday.

Clean room, friendly service.

The problem is that some guests parked over the line actually in 2 spots. Preventing other guests from parking. Just selfish people who don’t think about others.

Cleanliness Ice machine didn't work for 2 days.

Ice machine didn't work for 2 days.

Excellent hotel. Clean, attractive, helpful staff, comfy beds. Really convenient to getting on I-95! And they welcome dogs. Hilton Garden Inns are doing it right!

Also, a huge worldwide corporation like Hilton should be able to afford better toilet paper than 1-ply!! Do better! On a positive side, the staff was very professional and helpful!

Peace and quiet No ice in ice machine. Asked concierge in the morning about ice but by next day, there was no ice in the machine Also, not enough bath towels, only 2. Urine smell in toilet, should have toilet bowl cleaner to continuously keep clean after each flush.

Peace and quiet No ice in ice machine. Asked concierge in the morning about ice but by next day, there was no ice in the machine Also, not enough bath towels, only 2. Urine smell in toilet, should have toilet bowl cleaner to continuously keep clean after each flush.

The dust in the room and no hot water. The broken AC unit. As time goes by the Hotel is going down.

Tjhe switch on one of the lamps was loose and the lamp wouldn't stay lit. I reported this to the front desk on the day I arrived, but it wasn't replaced or fixed. I was disappointed that the Keurig cups weren't renewed the second day of my stay, though the bathroom was cleaned.

There was no hot water to take a shower.

Incredible stay! The staff were super accommodating and professional. When we got to our room the fridge was warm and not working. They immediately switched it out and checked on us later to make sure everything was still good. Only thing I’d change is there was no included breakfast. The room, the hotel itself, and the pool area were especially clean!

Exceptional

Exceptional

Loved it was right next to a lot of places to eat. Staff were friendly

Excellent

Everything was great

Friendly staff

Friendly staff

nothing because the hotel cancelled the reservation before my executive's reservation as she was traveling to the hotel. On the same day as check in EVERYTHING! You cancelled the reservation on the same day as check in because you were overbooked

Exceptional

Had breakfast once. Very nice staff. Free coffee bar.

Clean N/a

Clean N/a

We came down for breakfast 45 minutes before it closed. The buffet was stripped down to the muffin shelves only and the breakfast we ordered was brought to our table in plastic takeout containers with tiny plastic utensils. Some sort of glitch prevented us from connecting to wifi on our tablet. We told the manager on duty Thursday morning and she went ABOVE & BEYOND to correct the problem. We truly appreciated her professionalism and friendliness.

This hotel was so clean and quiet. The location is perfect as there are many places to dine in the area. Parking is a breeze and check in and check is less than 3 minutes. I loved it!!

Good

The pool being open Bed Kitchen staff wouldn’t give my son a muffin we only missed breakfast by 5 mins . No WiFi Hotel leaking water smelled in hallway. Elevator sounded scary made some type of jerking motion Should keep bar area open till 12 Toilet in room was janky Battery in clock didn’t work.

Didn't use

Terrible

Passable

Free parking. Safe. Near dining options. Room is clean but furnishings are worn as is the carpeting…hotel needs a renovation. Bed is comfy but the pillows are terrible…too soft and mushy. Value for the money though.

Courteous staff, especially the lady at breakfast.The room was spacious The guest that was before us left garbage in the cupboard ( Popeye’s)

Courteous staff, especially the lady at breakfast.The room was spacious The guest that was before us left garbage in the cupboard ( Popeye’s)

We had a wonderful stay. We used this as the halfway point of our trip. Very clean. Great people working there.

Very poor

nothing because the hotel cancelled the reservation before my executive's reservation as she was traveling to the hotel. On the same day as check in EVERYTHING! You cancelled the reservation on the same day as check in because you were overbooked

Definitely recommend.

Personal very bad attitude

Exceptional

Lack of light on the desk.

Very clean, and the staff was very pleasant.

The room was clean and comfortable, but the first morning, we didn't have any hot water. It was warm, but it wasn't hot. The next morning, the water was hot though. The room was pretty quiet, and the parking was fine. It was a little busy but there were plenty of spots. I would stay again.The staff was really friendly and offered a late xheck out which really helped.

The room was clean and comfortable, but the first morning, we didn't have any hot water. It was warm, but it wasn't hot. The next morning, the water was hot though. The room was pretty quiet, and the parking was fine. It was a little busy but there were plenty of spots. I would stay again.The staff was really friendly and offered a late xheck out which really helped.

Conveinant location My room was aged, NO black out curtains (apparently they were “gone” and NO soap in shower. Asked staff to refill for second day of stay and they did not. Simple things like lampshades…everyone was crooked (room and as you got off elevator)…vacuuming was horrible. These should be corrected by cleaning staff or at least their management should be monitoring j

It’s was ok and the staff were good!

It’s was ok and the staff were good!

Nice

Nice

I wish the pool was a little bit bigger and it was so busy.I didn't have a chance to go because it was always full but we had a great time

Clean

Clean

Room was clean n very spacious. Heat wasn’t working I like my temp to be 85 or better. No hot water when I took my shower.

Staff

Staff

Not clean! Limited & unsafe parking.

We called and write to the manager multiple times about the error but did not get the courtesy of a response

Everything was clean and efficient

Everything was clean and efficient

Staff was very helpful. Hotel and room were very clean. Parking was convenient.

Staff was very helpful. Hotel and room were very clean. Parking was convenient.

very good nothing

Very accommodating staff

Very accommodating staff

N/A

The room was very nice and comfortable! The shower pressure was amazing! The pool water was way too cold to enjoy!

The staff. The waitress at breakfast to be exact. I was told by the receptionist that breakfast was complimentary when checking in. At breakfast, I was greeted and asked would I like to have the buffet breakfast as her arm pointed towards the hot food station. She left me with the expression that cold food was free and the hot food at $13. I told her no thanks, grab a muffins and fruits. She later placed a bill on the table. I told her that receptionist told me that breakfast was free and I didn’t grab any hot food from the buffet station. She explain that the $13 buffet was for everything, and if denied, I have to pay for the individual food I have in a combative tone. As if she expected me have an unpleasant attitude to her explanation. I wish she would have explained it in detail when she first greeted me. I probably would have walked to IHOP. I added my name, signature, and room number to the bill and left. I heard the waitress yelling asking the receptionist to have me go back to the breakfast area. She assumed that I walked off without paying for the food. As soon as the receptionist asked me to go back, we both her the cashier say “nevermind”. Why would she assume I left without paying my $6 or $8bill? She could have open the bill to see if I signed it before jumping to conclusions. What a way to treat the guest. At arrival, the receptionist tried to charge me for a room I already paid for. He said that it’s not paid for and guest paid at arrival. I went into my emails to find the receipt, then he said that the room is paid for and stated to put my card on file for a $50 hold. The whole exchange is awkward. The staff was not welcoming and I would never stay there again and probably wouldn’t stay at Hilton as a whole. The waitress was of African descent, elderly, 5ft 3in ish, with short hair and wears glasses. She was so unkind to me.

Enjoyed my stay for the most part.

Enjoyed my stay for the most part.

Very clean and organized facility. Staff very friendly, inviting and helpful. I would definitely recommend and stay here again.

Very clean and organized facility. Staff very friendly, inviting and helpful. I would definitely recommend and stay here again.

I love that we could park with out any problems and the housekeeper was very pleasant

I love that we could park with out any problems and the housekeeper was very pleasant

Room was in terrible condition

Room was in terrible condition

Good

Good

However Rosemary (overnight shift) at the desk is fabulous! Overall, as a Hilton Honors member, I’m disappointed.

However Rosemary (overnight shift) at the desk is fabulous! Overall, as a Hilton Honors member, I’m disappointed.

Staff is very pleasant and helpful. rooms are well kept.

Staff is very pleasant and helpful. rooms are well kept.

Room was great, front desk staff very helpful

Room was great, front desk staff very helpful

We had to stay nearby the hospital for several days to support my sister. We had my 20 year old daughter who has special needs and my 3 year old niece who was out of sorts while her mom spent her days in the hospital. The staff was so kind and supportive it helped us make the best of a tough situation. The pool was well- heated so our little niece could really enjoy it - clean and plenty of towels. The room was large and we all slept well as it was quiet all three nights we were there. While they don’t have complimentary breakfast we found what they have for sale was very reasonable and good. And free coffee/tea in the lobby every morning really helped. Great place during a tough time - thank you.

We had to stay nearby the hospital for several days to support my sister. We had my 20 year old daughter who has special needs and my 3 year old niece who was out of sorts while her mom spent her days in the hospital. The staff was so kind and supportive it helped us make the best of a tough situation. The pool was well- heated so our little niece could really enjoy it - clean and plenty of towels. The room was large and we all slept well as it was quiet all three nights we were there. While they don’t have complimentary breakfast we found what they have for sale was very reasonable and good. And free coffee/tea in the lobby every morning really helped. Great place during a tough time - thank you.

Room was decent until my butterfly earrings went MISSING on Saturday. I went out of the hotel room to a funeral from 8am till afternoon and I forgot to take all of my jewelry. Check cameras because a STAFF worker must of entered even though I put the do not disturb on the door. I know this because my earrings was there and now gone; someone went through my personal belongings and stole my earrings!! Really disappointing!!!!

Room was decent until my butterfly earrings went MISSING on Saturday. I went out of the hotel room to a funeral from 8am till afternoon and I forgot to take all of my jewelry. Check cameras because a STAFF worker must of entered even though I put the do not disturb on the door. I know this because my earrings was there and now gone; someone went through my personal belongings and stole my earrings!! Really disappointing!!!!

Room was comfortable. Service was good.

Room was comfortable. Service was good.

Front desk staff, maids, and the room were excellent. The room was comfy and spotless. The breakfast was subpar. First of all they charged us, it was not free. Secondly the food was terrible. Greasy omelette on a paper plate. Waited FOREVER for food. No coffee in urn. Filled 20 minutes after we arrived. Woman taking orders and serving acted like we were inconveniencing her. Very few people there so it's not like they were overwhelmed.

Front desk staff, maids, and the room were excellent. The room was comfy and spotless. The breakfast was subpar. First of all they charged us, it was not free. Secondly the food was terrible. Greasy omelette on a paper plate. Waited FOREVER for food. No coffee in urn. Filled 20 minutes after we arrived. Woman taking orders and serving acted like we were inconveniencing her. Very few people there so it's not like they were overwhelmed.

Yes the room was spotless.

Yes the room was spotless.

Nice, quite and clean place

Nice, quite and clean place

First time staying here great location and staff service was excellent

First time staying here great location and staff service was excellent

I just room was more spacious and housekeeping was more accommodating

I just room was more spacious and housekeeping was more accommodating

Clean and comfortable in a convenient location.

Clean and comfortable in a convenient location.

Clean room, friendly staff

Clean room, friendly staff

Good but no breakfast

Good but no breakfast

It was okay and would consider staying there again. It is a 20 minute drive to the metro station if you are taking the metro.

It was okay and would consider staying there again. It is a 20 minute drive to the metro station if you are taking the metro.

Good room and nice bar for cocktails plus a good breakfast buffet for $14

Good room and nice bar for cocktails plus a good breakfast buffet for $14

Number one for me, anytime I stay at a hotel, is cleanliness I have always enjoyed a clean and comfortable room when I have stayed at a Hilton property.

Number one for me, anytime I stay at a hotel, is cleanliness I have always enjoyed a clean and comfortable room when I have stayed at a Hilton property.

noisy, curtains woudnt close, no body wash soap

noisy, curtains woudnt close, no body wash soap

Everything was perfect

Everything was perfect

It was good

It was good

Nice to be here

Nice to be here

Great place

Great place

I wish hotels would post if their amenities are out of service. Booked this hotel specifically because of the indoor pool .. walk down to it and it’s out of order. Big time bummer.

I wish hotels would post if their amenities are out of service. Booked this hotel specifically because of the indoor pool .. walk down to it and it’s out of order. Big time bummer.

The room was fine but some of the front desk staff was less than friendly, coffee & supplies were not maintained and I was locked out of my room because the person who registered me was unclear about the hotel's process when a guest extensions their reservation.

The room was fine but some of the front desk staff was less than friendly, coffee & supplies were not maintained and I was locked out of my room because the person who registered me was unclear about the hotel's process when a guest extensions their reservation.

Hotel was very nice. The room was large and clean, great shower. Staff were friendly and helpful. The free wifi was garbage for trying to do work.

Hotel was very nice. The room was large and clean, great shower. Staff were friendly and helpful. The free wifi was garbage for trying to do work.

Great Location, Friendly Staff

Great Location, Friendly Staff

Staff was accommodating. Great place to stay. In a convenient location.

Staff was accommodating. Great place to stay. In a convenient location.

Everything was fine.

Everything was fine.

Average

Average

The property was clean, the bed was very comfortable, and the AC kept my room perfectly cool. I also appreciated that the grounds felt relaxed and easy to walk around, offering quiet spots to unwind without bothering anyone. If I had to mention one thing, the bathroom could have been a little fresher, but it didn’t take away from the overall comfort of the room. Overall, this was a great stay with excellent service, and I’d happily come back next time I’m in the area.

The property was clean, the bed was very comfortable, and the AC kept my room perfectly cool. I also appreciated that the grounds felt relaxed and easy to walk around, offering quiet spots to unwind without bothering anyone. If I had to mention one thing, the bathroom could have been a little fresher, but it didn’t take away from the overall comfort of the room. Overall, this was a great stay with excellent service, and I’d happily come back next time I’m in the area.

na

na

See above.

See above.

Was a pleasant stay

Was a pleasant stay

I like that the staff was friendly and nice. I liked that the room and areas of the hotel was well-kept and clean. I did not like that there was no room service available as advertised, which is the reason I chose this hotel due to a recent surgery and did not want to have to move much. Otherwise, it was a nice stay.

I like that the staff was friendly and nice. I liked that the room and areas of the hotel was well-kept and clean. I did not like that there was no room service available as advertised, which is the reason I chose this hotel due to a recent surgery and did not want to have to move much. Otherwise, it was a nice stay.

Overall the hotel was clean and the service was top notch.

Overall the hotel was clean and the service was top notch.

The room seemed quite clean and tidy. The bathroom towels were clean but crumpled up on the rack. The vertical face of the vanity should be touched up w black paint. There was no iron so we requested one Friday evening upon arrival. We had to request one again Saturday morning as we were leaving for a funeral. It arrived during the day while we were out. Unfortunate that, while offering a “cooked to order” breakfast, it is served on paper plates with plastic utensils in plastic wrap. The breakfast patio had cigarette butts (a handful) about, and a brick wall lightbulb missing it lamp (eye level when sitting at the table next to it). Nothing is mind blowing but it added up to an impression it could use a bit of attention and TLC everywhere. After all: it is in the Hilton Hotel family.

The room seemed quite clean and tidy. The bathroom towels were clean but crumpled up on the rack. The vertical face of the vanity should be touched up w black paint. There was no iron so we requested one Friday evening upon arrival. We had to request one again Saturday morning as we were leaving for a funeral. It arrived during the day while we were out. Unfortunate that, while offering a “cooked to order” breakfast, it is served on paper plates with plastic utensils in plastic wrap. The breakfast patio had cigarette butts (a handful) about, and a brick wall lightbulb missing it lamp (eye level when sitting at the table next to it). Nothing is mind blowing but it added up to an impression it could use a bit of attention and TLC everywhere. After all: it is in the Hilton Hotel family.

Love the service.

Love the service.

No cooked food, only pre-manufactured

No cooked food, only pre-manufactured

It was a nice vacation

It was a nice vacation

it was nice but too loud

it was nice but too loud

Convenient and clean

Convenient and clean

It is nice and convinient.

It is nice and convinient.

Great location and friendly staff. Rooms can use an upgrade in the bathrooms. We had two rooms and one room the bathroom tub is peeling.

Great location and friendly staff. Rooms can use an upgrade in the bathrooms. We had two rooms and one room the bathroom tub is peeling.

My room was not clean. We found hair in the bathroom and on the beds. The beds were not comfortable and the room ran warm.

My room was not clean. We found hair in the bathroom and on the beds. The beds were not comfortable and the room ran warm.

I like the location except the security issues

I like the location except the security issues

The bathroom smells pee

The bathroom smells pee

Rosemarie on the front desk was amazing. Expedias site changed the dates after I’d scrolled down on my phone to enter info so system had us checking in the next day vs that night! They tried really hard to work with Expedia’s people on credit for the wrong night. Still waiting for resolution.

Rosemarie on the front desk was amazing. Expedias site changed the dates after I’d scrolled down on my phone to enter info so system had us checking in the next day vs that night! They tried really hard to work with Expedia’s people on credit for the wrong night. Still waiting for resolution.

My husband and I spent one night. We were able to check in a bit before the official time. The clerk and the desk expedited getting the room ready. The room decor was current. There was even a framed picture of Martin Luther King on one wall. In these politically contentious times we thought that was a nice touch.

My husband and I spent one night. We were able to check in a bit before the official time. The clerk and the desk expedited getting the room ready. The room decor was current. There was even a framed picture of Martin Luther King on one wall. In these politically contentious times we thought that was a nice touch.

I would not stay again.I would not recommend to those looking for something if they want a comfortable stay. I couldn't stand the smoke smell, ice machine didn't work, given a key to someone elses room, paid extra for the breakfast on hotels.com and they had no idea. Luckily, we had a 7-11 near by

I would not stay again.I would not recommend to those looking for something if they want a comfortable stay. I couldn't stand the smoke smell, ice machine didn't work, given a key to someone elses room, paid extra for the breakfast on hotels.com and they had no idea. Luckily, we had a 7-11 near by

We stayed in room 331 and the bathroom sink had a large crack across the entire sink and the glaze on the tub is peeling real bad and looks terrible besides these two issues my stay was nice

We stayed in room 331 and the bathroom sink had a large crack across the entire sink and the glaze on the tub is peeling real bad and looks terrible besides these two issues my stay was nice

Friendly staff for the most part. Elevators, carpet, and rooms all altogether could be more clean. Would recommend because location is great.

Friendly staff for the most part. Elevators, carpet, and rooms all altogether could be more clean. Would recommend because location is great.

Awesome place to stay!

Awesome place to stay!

The front desk staff could be more helpful.

The front desk staff could be more helpful.

None

None

Overall it was a good stay. Room was clean and comfortable.

Overall it was a good stay. Room was clean and comfortable.

We stayed 3 days while visiting Washington DC. It's about a 30 minute commute to the subway and traffic is heavy. Just be an alert driver! Subway is about a 20 minute ride. Boys loved the pool. For a small add-in fee we purchased the Breakfast Bufet and it was satisfying. Overall a very nice place to stay.

We stayed 3 days while visiting Washington DC. It's about a 30 minute commute to the subway and traffic is heavy. Just be an alert driver! Subway is about a 20 minute ride. Boys loved the pool. For a small add-in fee we purchased the Breakfast Bufet and it was satisfying. Overall a very nice place to stay.

I tried to check in on June 22, or at least get a hotel after a long trip but no one was there to help me, I waited more than 15 minutes to check in and no one shows up, I walked the lobby asking for help, and nothing so I had to make another reservation at another hotel, losing the money I spent at this hotel. I called the front desk and this rude person named Kidy was extremely unprofessional, paying no attention to what I was saying, I had to repeat 5 times what I was saying and she continued asking What is your question. I asked to speak with someone else because she could not acknowledge what I was saying, I requested to talk with someone else and she raised her voice saying she was the only one. 😔 unacceptable

I tried to check in on June 22, or at least get a hotel after a long trip but no one was there to help me, I waited more than 15 minutes to check in and no one shows up, I walked the lobby asking for help, and nothing so I had to make another reservation at another hotel, losing the money I spent at this hotel. I called the front desk and this rude person named Kidy was extremely unprofessional, paying no attention to what I was saying, I had to repeat 5 times what I was saying and she continued asking What is your question. I asked to speak with someone else because she could not acknowledge what I was saying, I requested to talk with someone else and she raised her voice saying she was the only one. 😔 unacceptable

Been staying here a couple of times per year since the 2010's. It's definitely showing its age -- peeling paint, slow drains -- the blackout shade actually fell off its roller! Also, the desk clerk gave us no info about how to access wifi. But the facility is clean, staff is friendly and the reasonably priced breakfast buffet is excellent.

Been staying here a couple of times per year since the 2010's. It's definitely showing its age -- peeling paint, slow drains -- the blackout shade actually fell off its roller! Also, the desk clerk gave us no info about how to access wifi. But the facility is clean, staff is friendly and the reasonably priced breakfast buffet is excellent.

Housekeeping was lacking during this stay. My bath towels were shortchanged on at least 3 days. Some of the towels were like sandpaper. Sometimes both paper cups were replaced, and sometimes not. The bathroom counter was not wiped down. Sometimes both hand towels were replenished, other days not. It took 2 days to get the shampoo in the shower replaced. No glasses, just paper cups?? I don’t drink coffee or tea, so I would have preferred glasses like hotels used to provide.

Housekeeping was lacking during this stay. My bath towels were shortchanged on at least 3 days. Some of the towels were like sandpaper. Sometimes both paper cups were replaced, and sometimes not. The bathroom counter was not wiped down. Sometimes both hand towels were replenished, other days not. It took 2 days to get the shampoo in the shower replaced. No glasses, just paper cups?? I don’t drink coffee or tea, so I would have preferred glasses like hotels used to provide.

We were given a room adjoining another room that was occupied. This other group was so loud all night. A party was had and they left trash at the elevators. This isn’t the hotels fault, but I felt they should have stepped in. Because they did not, my stay was not nearly as enjoyable as it could have been.

We were given a room adjoining another room that was occupied. This other group was so loud all night. A party was had and they left trash at the elevators. This isn’t the hotels fault, but I felt they should have stepped in. Because they did not, my stay was not nearly as enjoyable as it could have been.

We were 1st given a room that looked at a raised roof. Could not see anything but the roof. Gave us

We were 1st given a room that looked at a raised roof. Could not see anything but the roof. Gave us

It was good being here. Staff is super ++++

It was good being here. Staff is super ++++

The lighting was poor in the main area. One blackout shade couldn’t be pulled down and one fell completely the third morning we left. Also, the bathtub was slippery an had no bath mat. There were handles to grab.

I think the entrance and elevators need to be updated, as well as better maintenance of the surrounding window glass in the lobby

The meeting room, reception and cleaning service staff were very friendly and helpful. Great that the hotel pay attention in every area that included event and guest stay.

A bulb was out in the room I had. The electrical outlets including USB charging should be near the table.

Great location for visiting family member in Riderwood.

Staff was very helpful and assisted with our group's needs. Thanks

Dirty bathroom, uncomfortable bed, not friendly staff

Room was very nice. Bed was comfortable but the pillows were terrible. They were so soft they felt like you sleeping on nothing. Not a fan. Staff was friendly and professional. Unfortunately, there was a group of boys on the third floor who were constantly making noise after 10pm and before 7am every day! Good location that is close to shopping and good. I would stay here again.

Couldn’t make and none available to help me get a refund.

Cleanliness of room, charge's that we're not mine an unable to extend my stay

It was ok. There was something missing over the desk area, either artwork or a mirror. In the bathroom the paint on the vanity was chipped & the caulking around the tub appeared to have mold on it. The bedding appeared clean & neat.

It's an average hotel. Great location!

The beds were average and the room had a very unpleasant smell

The hotel was convenient & location was great. Parking was always available. The beds were ok we made it work for our two night stay.

It was a quick overnight but the proximity to restaurants within walking distance was terrific.

.

The pool was out of service during our stay . The in house restaurant and bar were also closed on Saturday night . These were some of the reasons we chose this hotel. Thus we were a little disappointed . The breakfast was a limited " continental breakfast " which was extra and not included with the room . Recommend going to the IHOP in the same plaza instead.

My stay was ok but the food was horrible.

Clean and amazing staff

Hotel needs some updating/maintenance: window screen torn, mattress starting to bow. Mildew on caulking in shower. Coffee inconsistently re-supplied, & when requested at front desk, was told they were out of decaf coffee 🙁

Nice place to stay in Silver Spring. Close to places to eat.

Nice hotel. Great rooms. Good staff.

Nice staff.

Nicely run, spotlessly clean hotel, except (minor point) it was late to get its breakfast service up and running one morning.

Safe, quiet and easy parking.

I had a wonderful stay at the hotel. The lady at the front desk was very professional, courteous, and down right friendly.

Blankets were dirty, even when I asked for them to be changed. Smell in the towels and blankets not very pleasant.

Thanks

Great stay

It was great! Quiet & very clean.

Great front desk service!

The front desk guy is pretty amazing and helpful

The staff were nice and the room was clean. The only thing I would recommend is a stronger wifi signal to reach all the rooms.

Came for a birthday celebration nearby so did not spend much time at the hotel. It was fine

Had a very nice stay.

Staff wasn’t very friendly

Excelente personal

Very helpful staff

they charged $150 for two good dogs, let people know how much you charge, and not bill them after you leave

The heat barely worked. I had to turn the heat all the way to 80 for it to get warm and even then it blew out cold air most of the time. Heat blew for about 2 mins then it would blow out cold air. The firestick couldn't connect to the tv because of the wifi but we were able to connect it to our hotspot. Ended up not staying because I couldn't get comfortable in a cold dirty room. I don't know if they forgot to clean the room or what but I was disgusted and cold.

Clean rooms, friendly staff, convenient area.

Staff was helpful and friendly!

Trying to get through to someone from Expedia was ridiculous. Not a very happy person regarding my experience.

Not alot of parking

It was a very welcoming environment.

Cleaning

We stayed at Hilton Garden Inn Silver Spring White Oak between November 26 through December 1, 2024. While we were there, many cars were broken into on the property, with windows smashed in all of the cars parked in front of the hotel, it was discovered on Thanksgiving morning. Apparently 9 cars were broken into, we learned from affected guests. The following day, more guests had their windows broken into (or chipped with an attempt of a break-in) with contents of their car stolen. We were surprised by the lack of notification from the hotel, their denial to guests that this had just occurred the day prior (and seemed to be a common occurrence based on our subsequent online research), lack of cleanup of glass on the parking lot grounds. The strip of cars being targeted on Thanksgiving day, are in front of the hotel, although they are blocked by planted bushes. It seems irresponsible of the hotel, due to the repeat crime, to not install cameras around the property and cut down the bushes for visibility, and/or hire a security office to cover the premise. Our car was not affected, although we parked at our family's residence and took an uber to and from the hotel to avoid the hassle of a break-in. We typically stay at Hilton Garden Inn during our family visits; and although the apathy of staff is off-putting, it has been convenient as a HH member. We will not be staying at this Silver Spring White Oak Hilton Garden Inn unless an effort is made to increase their security.

Multiple cars broken into. Glass throughout parking lot, even at front door.

The property was a great location for access to anything needed right on site and then it was easy enough to also get into DC which was the purpose of our trip.

Property was average at best, beds and pillows are horrible however the hotel is clean and staff are very friendly

Good place

Everything was good...the only thing I would change is having phone charging outlet ports other than just electrical outlets.

Service was amazing! Enjoyed my stay and was a great room with amazing space

Rooms we're okay but it is a bit small, also the rooms are overpriced for the value proposition. Dining was next to non-existant and to eat real food you must leave the premises. Yes, they have food but it's very limited.

I've stayed here a few times prior and its great, without complaint. That's main reason why I keep selecting this hotel when i travel to this area. Plent of restaurants within the complex, great parking and very accommodating staff. Not to mention the indoor heated pool.

Space,quite, easy access, close to freeway and food etc.

This is poor management!!!!

It was clean

Great job

I do believe you need another trash can in your rooms. One in the bathroom is not sufficient. Also The water I noticed this time was nasty. It smelled bad and tasted horrible.. You should check it.

Walkable and easy access to stores and food.

Hotel was located close to interstate.

moved us to another. We missed phone chargers in our room. Was very unhappy that there was a charge for breakfast, As seniors we do not eat a lot and a small continental breakfast would have been welcome.