Crowne Plaza SHENANDOAH - WOODLANDS AREA by IHG

They nailed the 1st impression with a clean facility inside and out. The lobby and other common areas did not have working air conditioning. The room was as expected. Unfortunately, the Television had no signal. The bar had a generous happy hour special. Room service was prompt and polite. I ordered prime rib for dinner. The quality of the meat was not on par with cuts had at Happy Hour. The kitchen was not a total loss as other items had at Happy Hour were fresh and delightful. I would stay here again.

It was a nice hotel and seemed clean. The only thing is that we were celebrating our 23rd anniversary and wanted a hotel with a hot tub which is one of the reasons why we chose this one and the hot tub was cold, a bit cloudy, and seemed to not be working. Also, the halls and foyer area were fairly warm, so a little more air conditioning would help. Overall, I would still recommend

Breakfast was good. Location of hotel was a little weird but was kind of nice to be away from traffic Hot tub was off colored. Kinda greenish

Very clean room. Very comfortable bed. Nice sized shower.

Awesome Clean. Thank for the stay

Exceptional

The facility was clean the staff was helpful the location was perfect

Quick overnight trip for a graduation event. Along with the staff’s great service, the hotel was perfect. Thank you for a wonderful experience.

Very good location. Nothing that I saw

Location, comfort of the room, delicious food from Johnny's and the outstanding staff. Always an awesome stay! Booking.com. I use booking all the time, this time I was booked for two rooms, not by me. Was charged twice for my stay. Evidently Booking booked a room with my member number and one without. When I inquired about it with the Crown front desk, they very eagerly refunded my money. Not sure if I will be using Booking.com for future arrangements.

Clean rooms , Johnny’s Italian Steakhouse Check in and eat! They also brought back the shuttle! Perfect for concerts at the Cynthia Woods Pavilion.

Comfortable bed, convenient location, helpful staff, excellent food

Let me check in early Bartender in bar, bad mood

Very nice staff and nice hotel

Staff was friendly and helpful. I would definitely stay there again.

Exceptional

Clean area Your team lied about situations that occur and I had to contact cooperation about refunds and how I was getting charged over 1000 for two nights

Clean area Your team lied about situations that occur and I had to contact cooperation about refunds and how I was getting charged over 1000 for two nights

restaurant and bar area was great

We didn't take breakfast

Pleasant

service nothing

They had two problems. First, the fire alarm went off for no reason, and then the elevators stopped working for several days. I was going to the Iron Man competition, and it was quite inconvenient. I would have appreciated some kind of consideration or compensation for the inconvenience.

Beautiful, elegant and clean The hot tub was a little dirty

Beautiful, elegant and clean The hot tub was a little dirty

It was in a great location and very comfortable They had two problems. First, the fire alarm went off for no reason, and then the elevators stopped working for several days. I was going to the Iron Man competition, and it was quite inconvenient. I would have appreciated some kind of consideration or compensation for the inconvenience.

Would stay here again…

Ac was excellent. Toilet ran all night and headboard was damaged and tacky looking. Otherwise a great comfortable stay.

Good

Superb

Clean, convenient. Great coffee bar and fitness center. No complaints.

Clean, convenient. Great coffee bar and fitness center. No complaints.

Clean and spacious with coffee in the morning They tested the smoke alarms and said it would take about 30 minutes. It was extremely loud and obnoxious and testing went on about 2 hours. They should have compensated us in some way

Clean and spacious with coffee in the morning They tested the smoke alarms and said it would take about 30 minutes. It was extremely loud and obnoxious and testing went on about 2 hours. They should have compensated us in some way

Pleasant

The rooms were clean the staff was very friendly. We had a fire alarm experience that was off. But honestly the place and location were great.

Room was clean only issue was it was a conjoined room and neighbors open the other door and tried to open the door connecting to my room. But other than that it was an amazing time

Fire alarms went off 10 to 3 am d continues until 6am fire department and police were at location guest evacuated the bldg left outside with no updates . Staff or fire department were not communicative . No announcements were made we personally had to go to the counter and ask when that should’ve been the clerks duty to inform us what was taking place and the status. People were leaving checking out . Which I can understand especially if you just arrived and are tired from your flight. They were uncommunicative also I was not compensated for the inconvenience of having to wake from my sleep and stand outside without any updates for more then 2 hrs.

Fire alarms went off 10 to 3 am d continues until 6am fire department and police were at location guest evacuated the bldg left outside with no updates . Staff or fire department were not communicative . No announcements were made we personally had to go to the counter and ask when that should’ve been the clerks duty to inform us what was taking place and the status. People were leaving checking out . Which I can understand especially if you just arrived and are tired from your flight. They were uncommunicative also I was not compensated for the inconvenience of having to wake from my sleep and stand outside without any updates for more then 2 hrs.

The app says breakfast included it is 12$ I also had marks claw marks all over my headboards and there was black mold growing by the AC vent and I had a baby in my room . I won’t be staying here again

Convenient and clean Would’ve loved everything and he absolutely loved the restaurant that we ate at

Convenient and clean Would’ve loved everything and he absolutely loved the restaurant that we ate at

Exceptional

Bad

Tried calling the front desk for extra towels and toilet paper, no answer. Went down to the front desk and there was a sign on it that said something about how they were away from the desk and would be back soon. The same thing happened the next morning when I went downstairs to check out. Stood with a group of people waiting to check out for a while.

But Fire Alarm went off two nights in a row and elevators were broken

Exceptional

Exceptional

Exceptional

Exceptional

The restaurant was good. The staff was wonderful. Air conditioning was loud l

Broken elevators, doors propped open on exterior of building

Superb

Room was very comfortable and it was very close to what I needed to attend. Price was well worth the value.

Great hotel, had good amenities for corporate stay. Breakfast buffet was affordable and decent. Room was little old. Disappointed that there was no recycling bin anywhere

Room was clean, room was very comfortable, lots of good breakfast choices.

Normally when I come into town my wife and I stay at this hotel, we’ve tried one other location but we loved this place. We planned on going into the restaurant from now on BUT after this stay we have decided to find a different hotel to stay at from now on. First, the room they originally put me in had the shower head hanging out of the wall…. Then the elevators broke, I get out things happen and I don’t mind walking down 4…flights…of stairs…. Multiple times a day, but the last time we did so there was a gentleman who had a bad leg, walking down…4 flights of stairs. Anyway, thx. Normally when I come into town my wife and I stay at this hotel, we’ve tried one other location but we loved this place. We planned on going into the restaurant from now on BUT after this stay we have decided to find a different hotel to stay at from now on. First, the room they originally put me in had the shower head hanging out of the wall…. Then the elevators broke, I get out things happen and I don’t mind walking down 4…flights…of stairs…. Multiple times a day, but the last time we did so there was a gentleman who had a bad leg, walking down…4 flights of stairs. Anyway, thx.

Normally when I come into town my wife and I stay at this hotel, we’ve tried one other location but we loved this place. We planned on going into the restaurant from now on BUT after this stay we have decided to find a different hotel to stay at from now on. First, the room they originally put me in had the shower head hanging out of the wall…. Then the elevators broke, I get out things happen and I don’t mind walking down 4…flights…of stairs…. Multiple times a day, but the last time we did so there was a gentleman who had a bad leg, walking down…4 flights of stairs. Anyway, thx. Normally when I come into town my wife and I stay at this hotel, we’ve tried one other location but we loved this place. We planned on going into the restaurant from now on BUT after this stay we have decided to find a different hotel to stay at from now on. First, the room they originally put me in had the shower head hanging out of the wall…. Then the elevators broke, I get out things happen and I don’t mind walking down 4…flights…of stairs…. Multiple times a day, but the last time we did so there was a gentleman who had a bad leg, walking down…4 flights of stairs. Anyway, thx.

The condition of the building is quite poor. Faulty fire alarm systems, broken elevator, leaks, etc. The staff are great though but unfortunately the lack of care for the building made it quite uncomfortable for my family.

Nice property

I like the property as a whole, the restaurant is good, the pool is nice and the rooms are generally well kept. This time my room was worn and tired. The headboard needed to be replaced, it was gross. The layout of this room was different from the time before and did not flow well in my opinion. After climbing into bed for the evening a bug crawled out, and I spent a restless evening wondering if there were more.

That said, the rooms themselves are a bit dated and could definitely use some updating. There were a few maintenance issues—paint on the headboards was rubbing off, and the fridge actually came out of the cabinet when I tried to open it—which took away from the overall experience. Overall, it’s a solid option thanks to the friendly staff and convenient amenities, but some room improvements would make a big difference.

The property was in a very convenient location to a highway. The pool area is very nice. The beds were some of the best hotel beds. The restaurant was nice. The staff were nice too.

The staff was very nice. We had a quick check in, the hotel was quiet and room felt very clean.

Clean room

Need to have coffee refilled as there was no coffee both mornings, first day staff got us coffee super sweet.

👌

was pleasantly surprised, loved everything about this place.

The cleaning was good not great. There was a dirty sock left in the room from a previous guest. The towels were odd, didnt seem like they were freshly placed. Like the number was off, only one hand towel on the rack where there was room for 2??

Good breakfast. Room AC worked great. Very clean hotel. Great staff.

Every thing was good

Breakfast needs a high graded.

We loved our stay. Rooms were like a small suite.

Beautiful

We enjoyed our rooms beds was soft and comfortable. The pool was nice.

Convenient location for restaurants and activities. The room was OK. Furniture pieces were broken and the TV only connects to certain cable channels like sports and news. We didn’t get to enjoy the pool because of the weather but the hot tub was very nice very hot. The restaurant is OK. I think the prices don’t really match the food, but it wasn’t bad.

For me to have booked a King Suite I expected it to look a lot better and not see peeling wallpaper in the bathroom. Highly disappointed

Great

Great overall

Very clean and spacious Some staff were GREAT! Others were delayed and very pre occupied

Everyone was respectful from the housekeeping on down to the front desk. Room was clean. Sheets was clean towels was clean. I had a great experience.

The room was nice. Lobby had a lot of places to read. Breakfast was excellent

Clean, quiet, very comfortable and roomy. The beds were so comfortable! I slept the whole night which never happens the first night away. The Speakman shower was a welcome surprise as I jumped in for a quick shower and got the best massage! I will definitely stay here again!

I didn't eat the breakfast because it was 12.99 so I brought my own. I just wish it was included but I'm not taking off my rating for it.

Bad

Nice facility

Slightly tired rooms. Otherwise ok

Overall very clean and nice

Overall very clean and nice

Beautiful hotel with fantastic amenities and great customer service! Rooms are very clean. Looking forward to stay here again on our next trip to the Woodlands.

Beautiful hotel with fantastic amenities and great customer service! Rooms are very clean. Looking forward to stay here again on our next trip to the Woodlands.

Staff was great, room was very clean. Good experience overall. Lots of space for parking (free parking). The room was very plain, and missing pen and paper for the desk. It was too closer to the highway, and a little difficult to get out in the morning due to traffic and lights to cross.

Clean, friendly Staff, quiet

Clean, friendly Staff, quiet

Staff and cleanliness

Staff and cleanliness

Great comfort and amenities

Great comfort and amenities

the room was great, the staff of very helpful!!

the room was great, the staff of very helpful!!

Great

Great

The Interior design and the staff and how clean it was and the restaurant downstairs had really good deals We like everything about it

Very nice hotel

Very nice hotel

The lobby looks great! The room could be better.

The lobby looks great! The room could be better.

Clean, quiet and easy to find. Nothing.

Staff was very helpful and friendly. Has a restaurant on site that has a great service and friendly staff. Definitely enjoyed my stay

Staff was very helpful and friendly. Has a restaurant on site that has a great service and friendly staff. Definitely enjoyed my stay

Clean

Clean

Very Nice!

Very Nice!

Nothing The personnel is rude, there’s no room service as advertised and we found a live cockroach in the nightstand drawer. We left and went to the Marriott.

The check-in was amazing, super friendly desk! Location is great for Woodlands activities

The check-in was amazing, super friendly desk! Location is great for Woodlands activities

Did not eat breakfast. We stop overnight from Sherman, Texas on the way to Galveston and the Cruise Ship. Great location off of I45 ....Easy off and On and the beds are more comfortable than my own at home! Love to stop here. Nothing needs to be better! Always a great stop!

Refused to give us a recent due to their 3rd party policy.

Room was gross, there were multiple giant stains on the couch, when i let the daytime front desk person know - she told me “well we haven’t heard any complaints like that about that room before” - and that was it. No follow up, my request to change rooms was met with “we will call you if something comes available” and zero follow up.

Loved the stayed and the restaurant down stairs is the best the foood super good and the employees are super nice and friendly

Loved the stayed and the restaurant down stairs is the best the foood super good and the employees are super nice and friendly

The shower area The look of the hotel The plugs for the phones did work properly Controlling the lights was a hassle

Location, clean and friendly staff Hard mattress no hot water from sink facet

The property as well as the room were very well cleaned and cared for.

The property as well as the room were very well cleaned and cared for.

Overall good experience

Overall good experience

Staff was outstanding! Cleaning service was great. Enjoyed our stay.

Staff was outstanding! Cleaning service was great. Enjoyed our stay.

The stay was good but Hotels.com needs to update the amenities. EV charging was not available here and Google Maps was also outdated. The hotel said EV charging was removed a few years ago.

The stay was good but Hotels.com needs to update the amenities. EV charging was not available here and Google Maps was also outdated. The hotel said EV charging was removed a few years ago.

Cool

Cool

Wish the Hotel Company updated their TV's within the room. Felt extremely outdated

Wish the Hotel Company updated their TV's within the room. Felt extremely outdated

It was decent

It was decent

Wonderful place

Wonderful place

I actually had a good time. Everything was nice besides not having a smart tv.

I actually had a good time. Everything was nice besides not having a smart tv.

Overall great stay. Would stay again

Overall great stay. Would stay again

Leather headboard needs to be replaced--very scratched up. Other than that, a very nice room and a very a nice hotel!

Leather headboard needs to be replaced--very scratched up. Other than that, a very nice room and a very a nice hotel!

That Big and that Nice to o ly have 2 luggage racks to transport is RIDICULOUS

That Big and that Nice to o ly have 2 luggage racks to transport is RIDICULOUS

Fantastic breakfast if you order from the menu. The room was super clean and comfy! Great staff as well! Would definitely stay here again!

Fantastic breakfast if you order from the menu. The room was super clean and comfy! Great staff as well! Would definitely stay here again!

Very Nice will return, do need extra carts for bring up luggage - Two carts are not enough for guest

Very Nice will return, do need extra carts for bring up luggage - Two carts are not enough for guest

This hotel does not have a breakfast room as other hotels do, but hey have a restaurant/bar on the first floor.

This hotel does not have a breakfast room as other hotels do, but hey have a restaurant/bar on the first floor.

Damages to the entry door (looks like it was previously kicked in), damaged bed, blinds that don’t fully close, no bathroom fan.

Damages to the entry door (looks like it was previously kicked in), damaged bed, blinds that don’t fully close, no bathroom fan.

It was okay the waiting staff didn't wait on my self nor wife we seen another order something completely different from the menu when we inquired about it the Hispanic waiter said it was nothing he could do we would have or what was on the menu

It was okay the waiting staff didn't wait on my self nor wife we seen another order something completely different from the menu when we inquired about it the Hispanic waiter said it was nothing he could do we would have or what was on the menu

Love this place and the restaurant

Love this place and the restaurant

Staff were so kind and helpful.

Staff were so kind and helpful.

My number one complaint was that it was very noisy with doors opening and closing all night long, people talking and running up and down the hall it as though every guest was booked on the fourth floor. Not at all a restful evening. No interaction with staff other than a gentlemen taking my credit card for incidentals, which were not used and is still pending on my card. Very disappointing for such a once well established hotel brand. Will not be using this facility again.

My number one complaint was that it was very noisy with doors opening and closing all night long, people talking and running up and down the hall it as though every guest was booked on the fourth floor. Not at all a restful evening. No interaction with staff other than a gentlemen taking my credit card for incidentals, which were not used and is still pending on my card. Very disappointing for such a once well established hotel brand. Will not be using this facility again.

Service was exceptional.

Service was exceptional.

The room and hotel was very clean. The staff professional and the breakfast was great. The one best thing was the extreme quietness. No outside noise waking me up.

The room and hotel was very clean. The staff professional and the breakfast was great. The one best thing was the extreme quietness. No outside noise waking me up.

Our stay was truly unforgettable thanks to the excellent staff and Ms. Avis. I loved the peaceful, secluded setting away from the busy freeway, and the on-site restaurant offered exceptional dining options for both dinner and breakfast.

Our stay was truly unforgettable thanks to the excellent staff and Ms. Avis. I loved the peaceful, secluded setting away from the busy freeway, and the on-site restaurant offered exceptional dining options for both dinner and breakfast.

Clean room, excellent service

Clean room, excellent service

The front desk and restaurant staff were very friendly and kind. The breakfast menu was very good. Only noticeable downer was the padded vinyl headboard was worn in one large spot.

The front desk and restaurant staff were very friendly and kind. The breakfast menu was very good. Only noticeable downer was the padded vinyl headboard was worn in one large spot.

Spotless room; nice staff; easy check-in; just as advertised

Spotless room; nice staff; easy check-in; just as advertised

I would have said excellent however

I would have said excellent however

Clean room

Clean room

The room was very nice and clean and the bed was comfortable. We would deninately stay there again.

The room was very nice and clean and the bed was comfortable. We would deninately stay there again.

Clean rooms, friendly staff

Clean rooms, friendly staff

Room was, restroom was clean. Staff friendly. So nice we booked a extra night.

Room was, restroom was clean. Staff friendly. So nice we booked a extra night.

Perfect all nice

Perfect all nice

The staff was very friendly and attentive to everyone.

The staff was very friendly and attentive to everyone.

Amazing stay we needed a very room after wedding and I accidentally booked wrong date but tell me why this wonderful young lady assistant manager Shivonne she helped me cancel and everything she is so sweet made us feel so welcomed! Staff was great! No complaints at all will be coming again and again!

Amazing stay we needed a very room after wedding and I accidentally booked wrong date but tell me why this wonderful young lady assistant manager Shivonne she helped me cancel and everything she is so sweet made us feel so welcomed! Staff was great! No complaints at all will be coming again and again!

Grest sraff

Grest sraff

Nice hotel

Nice hotel

nice hote l near shopping

nice hote l near shopping

Great experience with everything.

Great experience with everything.

The only hiccup was the shuttle was out of service ~ and that was one of the reason we booked our .5 nite stay there. Upside? I learned how to Uber!!

The only hiccup was the shuttle was out of service ~ and that was one of the reason we booked our .5 nite stay there. Upside? I learned how to Uber!!

No hospitality whatsoever!

No hospitality whatsoever!

Beautiful hotel. Clean amenities and nice staff

Beautiful hotel. Clean amenities and nice staff

The staff at check in was horrible. She Repeatedly said check in was at 3, but then we watched them check in other guests early immediately after we inquired about 20 minutes early. The blinds in the room did not close all the way. The lights were extremely dim. The remote stopped working.

The staff at check in was horrible. She Repeatedly said check in was at 3, but then we watched them check in other guests early immediately after we inquired about 20 minutes early. The blinds in the room did not close all the way. The lights were extremely dim. The remote stopped working.

Rooms were average. Was disappointed it was a sit down breakfast (& wasn’t included). Will pay the extra $10 to stay at embassy suites next time

Rooms were average. Was disappointed it was a sit down breakfast (& wasn’t included). Will pay the extra $10 to stay at embassy suites next time

Big clean room, friendly staff, all my travel mates and I were on the same floor. Just doors apart - it was perfect!

Big clean room, friendly staff, all my travel mates and I were on the same floor. Just doors apart - it was perfect!

Nice rooms and vibes

Nice rooms and vibes

The breakfast was very good! I called the front desk about something I needed assistance with and they were super helpful and friendly!

The breakfast was very good! I called the front desk about something I needed assistance with and they were super helpful and friendly!

I have fallen in love with this home away from experience. The staff is kind and courteous, the rooms are nicely decorated and the beds are extremely comfortable. I discovered this gem a few months ago and I’m already planning my fourth stay.

I have fallen in love with this home away from experience. The staff is kind and courteous, the rooms are nicely decorated and the beds are extremely comfortable. I discovered this gem a few months ago and I’m already planning my fourth stay.

Nice staff. Clean hotel. Lot of things to do around

Nice staff. Clean hotel. Lot of things to do around

Staff was nice and attentive. Room was clean and bed was comfortable.

Staff was nice and attentive. Room was clean and bed was comfortable.

The hotel was awesome. We enjoyed everything about it. The staff was great, the pool area was great and relaxing as well. We will definitely stay here again.

The hotel was awesome. We enjoyed everything about it. The staff was great, the pool area was great and relaxing as well. We will definitely stay here again.

Very nice hotel

Room clean and Staff were accommodating

Very clean, comfortable and great service

Monno breakfast and no tea other than that ok

The front desk person was very kind

The room was musty like a mold smell so that aggravated my allergies. Not sure if it was just our room/ac unit or if it’s a hotel as a whole issue

Nice clean hotel

Cold ac. Comfy beds. Great shower/tub combo excellent staff

Mold in closet Thermostat falling off wall No water in room Shower head clogged so it only trickled

Great room. Nice pool. Breakfast great.

Great room, fast check in and friendly service.

Clean room, nice staff.

Very nice and clean

Great!

So the problem wasn't with the hotel but with hotels.com the room that I thought I was booking off of pictures wasn't the room so I went into panic mood because there wouldn't be enough places for my family to sleep lucky for me the hotel helped with that. The other thing that we had issues with was a couple doors down was a couple that were screaming at each other alot and made my kids very nervous and uncomfrotable.

The woman at the front desk, I think her name was Jennifer. She was awesome ! I got to town early and went to the hotel to see when I could check in and she said, " go to lunch and come back around one o'clock." I went back right around one and she checked me in early. The room was very nice, great location, the restaurant had a great deal going on the appetizers. Everything was clean.

Great hotel! Staff was super friendly and the hotel was clean and beautiful. Great breakfast!

Good

My husband and I have recently started traveling to the Woodlands for business purposes. We stayed the first two times at a different hotel having an pleasant experience. My husband liked the pictures online of this hotel and suggested trying it out. I reluctantly agreed. This was a great idea. The hotel looks tastefully updated. The rooms are comfortable, clean, and the bedding is really comfortable. The hot tub that the staff warms up for you really elevated the experience. But what really stands out is the excellent service we are provided with. Jennifer at the front desk has gone above and beyond to take great care of us the two times we have stayed there. We truly appreciate her and look forward to continuing to stay at this hotel.

Really nice place, and great staff

This was our second time staying here and we’ll definitely be back! Wonderful service, staff, location, and cleanliness! Our bed was so comfortable it was hard to get out of it! Definitely recommend!

Great service and decent facilities and restaurant (at least, the complementary breakfast was pretty good). The towel rack in my bathroom was broken and almost falling off the wall. I was out in a handicapped room because that’s all that was left. The shower head was like a garden hose sprayer set on “jet” mode and there was a puddle extending about 1.5 ft from the tub after my shower. Overall, everything was great except the shower (and the broken towel rack). Typical collapsing/flat hotel pillows - pretty standard expectation, so I’m not docking any points for that.

Breakfast

Nice

Okay

The room was scrupulously clean in every respect. We especially appreciated having the top sheet & comforter SEPARATE from one another, so we could cover up with the lighter sheet and/or comforter as we wanted. Hygiene products were high-end and very welcome. The TV and A/C operated flawlessly. My sister said her room was equally well prepared and very comfortable. The breakfast was perhaps the best one we've ever had in a hotel. We just LOVED the fat sausage links and wondered where they came from -- simply delicious. My sister & I try to eat a keto diet, and there were plenty of selections at breakfast that worked for us. The Crowne Plaza Shenandoah is very near our family that we were visiting, making access easy & quick. For any future stays in the Conroe area, we will definitely choose the Crowne Plaza again. We would recommend it without hesitation to anyone looking for an excellent stay in the area.

Amazing, as always!

It was beautiful! I will stay there from now on. Love Johnnys!

First time in Texas. Great place to stay and close to the concert grounds.

.

Trent made check in super easy. The bathroom needs some TLC.

Our biggest compliment goes to Johnnys restaurant on site. The food is wonderful and the service top notch! I have to mention Miss Avis, the hostess, as well as Stephen, our waiter. Both went above and beyond to ensure we enjoyed our visits (we dined both evenings of or stay). We also had breakfast both days and the young lady attending to us was exceptional as well. Highly recommend all of them and the restaurant

The overall stay was great. The beds are super comfy!! The issue I didn’t like was the water pressure for the shower and the tub was slippery.

This hotel was wonderful. We had 3 families and rented 3 rooms. The kids enjoyed the pool, the nearby restaurants were great, but best of all the room were large and beds comfortable.

Beautiful hotel, service was great. Room as amazing and clean.

Nice quiet place

Noisy and asked for a quiet room during check in and the reception assured the room was quiet but it’s not I can’t sleep because of the noise.

Love everything about this hotel!!! Nice pool will definitely be back

The food at the restaurant was excellent. Ms. Avis was so sweet and made you feel like family.

Our stay there was great! I would definitely recommend it.

Thank you.

Hot tub was great, pool was dirty - had lots of bugs and flowers (large roach was crawling on the wall where the fresh towels were stored). In room fridge doesn't have freezer so ended up tossing a few food items. Overall, good stay - great price for the hotel room, felt safe, it was quiet, and food was decent.

Definitely recommend

The breakfast buffet was phenomenal. The only issue we had was that our television did not work, which was quickly resolved by giving us another room. The stay was a great and comfortable stay and I would highly recommend.

My room wasn’t cleaned once during the stay. Was informed that house keeping management has left for the day at 4pm. I had left cleaning sign much earlier. Was charged $25, have no idea for what? I cleared my bills at checkout in. cash.

Spacious rooms with AC. Range of meals and drinks in the dining area. Great breakfast options. Close to all amenities on foot or by car. Beautiful pool onsite.

Friendly convenient safe clean

We really didn’t like the headboards being scratched and tacky.

My stay went well. The only concern is the phone in the room was not working and i was told by staff that the phones have been down for over a year. That a long time for a hotel named crown plaza.

Would highly recommend this hotel.

Fifth time I have stayed here. It is consistently clean and a nice place to stay. Staff is always friendly. The restaurant is top notch!

Fair for a night stay. The room decor and furniture is getting tired.

This hotel is very dated. It has a musty smell and the room felt dirty. I had a two night stay and I was not told at check in that the internet was down. So I would be without wifi or even tv my whole stay, I decided to check out that same day. I was out of pocket for those 3 nights but trust me I did not want to stay there .

Plan on staying here every time I come to Houston!

Had a beautiful time and stay at the Crowne Plaza

Great place to stay. My only disappointment was I chose this place for a nice gym. I have diabetes and counted on using the gym. It was out of service the entire 5-day stay. Other than that, I enjoyed the stay.

Great location in Woodlands, TX. Lots of shopping and restaurants near hotel.

Consistantly a good place to stay.

Pool and restaurante are very good

Due to back issues sleeping was a challenge, & the corner seating setup was not comfortable. We just have to figure out our own "accommodations" for future stays.

Excellent

This hotel came thru for us while in Houston!! Jennifer was very helpful and was able to accommodate us with same day service!! Would definitely book again! Great hotel, great location, clean and accommodating!!

Love the location!!!

All good!

This is the second summer we have stayed here and will continue to choose this hotel for future stays ! Our stay was great and would highly recommend!!

Breakfast and Parking!

The pool was green and you couldn't see through it. The landscaping was weeds and dead plants. Other than that the inside was nice and clean

Later on in the middle of the night around 3am, the fire alarm went off. The whole hotel was evacuated. It turned out to be a problem in their system as other guests confirmed that the same issue happened the night before also. The staff was uncooperative and never gave any good answers. Not recommended for a pleasant stay.

We stay here every time we do a weekend getaway to The Woodlands. Location is convenient and LOVE the restaurant in the Hotel, Johnny's Italian Steakhouse.

Safe! Clean! Quiet!

Great location. Quick check in. Clean. Quiet. Zero complaints!

On our short stay, the fire alarm went off at about 3:30 am on Sunday morning. Thankfully it was a false alarm. However, we found out the same thing happened the night before and earlier in the week as well. There's supposedly a glitch in the system that the hotel knows about but they do not warn customers who are checking in.

Hotel was great but the pool needed to be cleaned.

Great property. Easy check in. Enjoyed our stay!

Good hotel for quick work trip, outdated but clean and good bed. Staff was friendly. Location a bit slow but fine for biz trip.

It was nice rounds, but there were a few things broken in the rooms but all in all it was a great day

Green dirty pool. 3am false fire alarms that stayed on long enough to evacuate 2 consecutive nights. Staff chose not to improve the situations for any one.

Fire alarm went off and a few hours later room service was waking us up

The fire alarms went off at 3am two mornings in a row. Evidently, this is a recurrent problem. The firemen informed us that this was an ongoing problem that upper management refuses to fix. The GM was difficult for staff to reach about the alarms as well. DO NOT stay here unless you don’t mind fire alarms in the middle of the night!

We had a great stay at the Crowne Plaza Shenandoah. The rooms are a good size and very comfortable, and have everything you need - although it would have been nice to have had a safe. The staff were friendly and welcoming. There is plenty of parking and the hotel overall was very clean and looked after. A good hotel if you are visiting the area.

Great location

Great staff. Housekeeping needs a little work.

Awesome friendly and knowledgeable staff!! Will most definitely return and visit Again!!

Staff friendly, restaurant is very good

Nice hotel. A bit dated but fully functional.

I appreciate their flexibility on my schedule changes.

I travel to the area a lot for business. I always stay here when I can. The hotel seems to be relatively new and well maintained. The beds and pillows are the most comfortable of any hotel I've stayed in. Great dining options are literally a block away.

It was too far frim mid town. Overall a lovely hotel

I really liked how well kept this property was. The outside was also very eye pleasing.

Ice machines not working. Waited over an hour for dinner, and had to send it back. Restaurant and bar are disasters.

It was

Room was overall really nice for the price. Bed was firm but super comfortable and the pillows were phenomenal. Didn't get to swim but the hot tub is large and the pool is a nice size too.

Always a pleasure staying here. Clean, well kept and friendly helpful staff from start to finish!

Hotel had no hot water. Paid almost 200 for a room and we all had to take cold showers.

Traffic is a mess with all of construction

Super friendly staff. The restaurant was great and the wait staff there were amazing. Property is well maintained. There was a nice Texas blackout for a couple of hours but it wasn’t a terrible experience, I also travel with a flashlight. The only complaint I can think of is the hot water kind of has a mind of its own. It can get super hot or not hot at all. That didn’t ruin the overall experience.

Nice place, traffic a mesd

No hot water during our stay. We had to shower our kids in cold water.

I love that the hot tub was actually HOT!

Very quiet, clean hotel with easy access to the Woodlands.

Overpriced. Breakfast not included.

great location, great staff

Everything was so simple and easy

Convenient/fast check in-clean rooms

The area has plenty of restaurants and nearby shopping too. The hotel was nice, a nice pool and the rooms were clean and decent. The staff are not super friendly or anything but I would say service is just ok

The happy hour at Johnny's Italian steakhouse was well worth the money and the appetizers were spot on 5 star's.

Very clean and convenient location near restaurants ,shopping and highway.

Good area

It is my second time staying here room very comfortable different front desk clerk did not offer the breakfast voucher and when I acquired about it she kind of had how dare you attitude for me asking for it but besides that everything was okay

Everything was great! Really enjoyed the staff at the restaurant, everyone was pleasant and friendly.

Will definitely book again. Very nice environment and atmosphere. Clean and elegant.

Great place to stay

Clean hotel, clean room, parking lot. Safe area with lots of food options close by. Beds were very comfortable and rooms were