Worldmark Scottsdale

Never used the kitchen. Verysmall

This timeshare is a joke by timeshare standards, which are very low. Then forced to pat $10 a day for slow internet, and no parking within 100 yards of my room!!! Terrible!

Room was well equipped They charge for internet. They downgraded my room 24 hours before my arrival and refunded a paltry amount to compensate me. The room had NO natural light ever.

Room was well equipped They charge for internet. They downgraded my room 24 hours before my arrival and refunded a paltry amount to compensate me. The room had NO natural light ever.

A comfortable, clean and quiet room. Convenient location to shopping, etc. Pool area looked nice. Lobby was very basic, and not attractive, similar to a motel.. No coffee shop.No elevator to 2nd floor. I was on first.. No one to help with luggage.

A comfortable, clean and quiet room. Convenient location to shopping, etc. Pool area looked nice. Lobby was very basic, and not attractive, similar to a motel.. No coffee shop.No elevator to 2nd floor. I was on first.. No one to help with luggage.

The rooms were clean and the staff were friendly. We would stay again.

The rooms were clean and the staff were friendly. We would stay again.

Nice area to be in. Na

Nice area to be in. Na

I didn't like the fact that I drove all the way to Scottsdale for a very important vacation my first vacation in 3 years, only to be told that they were overbooked and I had no place to stay I expect full reimbursement with damages.

Good

Good

Nothing I didn't like the fact that I drove all the way to Scottsdale for a very important vacation my first vacation in 3 years, only to be told that they were overbooked and I had no place to stay I expect full reimbursement with damages.

Excellent room. I had the one bedroom apartment. Brand new, King bed, new furniture, full kitchen with full sized fridge, living room, dining table, fireplace, large balcony with ourdoor table and chairs.. Very quite and safe. Right on a golf course and walking distance (6 min walk) to grocery store and restaurants. I read other reviews of no phone or front desk staff, but there was a phone and 24 hour friendly front desk staff. Only about a 8 min drive to Talking Stick. I will be staying here again.

Excellent room. I had the one bedroom apartment. Brand new, King bed, new furniture, full kitchen with full sized fridge, living room, dining table, fireplace, large balcony with ourdoor table and chairs.. Very quite and safe. Right on a golf course and walking distance (6 min walk) to grocery store and restaurants. I read other reviews of no phone or front desk staff, but there was a phone and 24 hour friendly front desk staff. Only about a 8 min drive to Talking Stick. I will be staying here again.

Exceptional

Loved it will definitely go back.

Loved it will definitely go back.

Nice location Na

Nice location Na

You could clearly hear next door neighbors talking - luckily they weren’t there that much. Price was pretty high

Location You could clearly hear next door neighbors talking - luckily they weren’t there that much. Price was pretty high

Family friendly Stayed five nights no clean towels or bedding. Our unit was old and needs updated.

Family friendly Stayed five nights no clean towels or bedding. Our unit was old and needs updated.

Good

It was a beautiful property. The room was nice. Our initial interaction with staff was great. Rod, front desk manager, told us to let them know if we needed anything. The internet was awful! I paid for 2 devices, and couldn’t get my husband’s device connected. The next day my internet wouldn’t work. I asked for assistance from the front desk. I was told to call the third party help desk. They stated that it was another company. This was very frustrating to me. I have never had this situation at any other property. I do not wish to spend my vacation on the phone with a help desk. The “let us know if you need anything” vanished immediately. Rod was not interested in assisting at all. This definitely affected my opinion of this vacation.

It was a beautiful property. The room was nice. Our initial interaction with staff was great. Rod, front desk manager, told us to let them know if we needed anything. The internet was awful! I paid for 2 devices, and couldn’t get my husband’s device connected. The next day my internet wouldn’t work. I asked for assistance from the front desk. I was told to call the third party help desk. They stated that it was another company. This was very frustrating to me. I have never had this situation at any other property. I do not wish to spend my vacation on the phone with a help desk. The “let us know if you need anything” vanished immediately. Rod was not interested in assisting at all. This definitely affected my opinion of this vacation.

Exceptional

I liked the location (close to golf, baseball fields and restaurants), and the bed was comfortable. Pool was also nice, and the kept up the maintenance well. The shower was dirty and the property was old. Orange peeled walls and ceiling, and exercise room was just larger than a closet. Also, I books a full kitchen room, only to be swindled into a half kitchen. Lastly, this is an RCI time share property, so they sell that hard.

close to where we needed to be

close to where we needed to be

Location No free wifi. Not worth price.

Location, staff, roomsize My room wasn't cleaned once in 6 days

The location was perfect for us.

The location was perfect for us.

Amazing room friendly staff very outgoing

Amazing room friendly staff very outgoing

Internet not included.

wonderful staff and facility

Exceptional

Great amenities. Entire property is very clean. The main lobby is very joyful and smells good too. everything you need is in that lobby.! Great grab and go food and drink choices. collectively, every single staff member made my stay at this property complete enjoyment. They are the best! Nothing!

Resort staff at lobby are exceptional. Everything I have had concerns about were addressed and resolved. N/A

2. Room photos show a stove top in on-line photos. (Day before Thanksgiving we needed this feature). 3. No elevator, I am over 64 this should have been stated as an option somewhere prior to purchase. (Not in "Our section" of the facility). 4. Very noisy till 2am, with no working line to the front desk, or number on which to request security. (Welcome packet had no number, to call if you have an issue with other guests). I'll call 911 from here on out, let the police sort this out with the so called management. Room was clean, bedding above average, management was under staffed and second rate.

2. Room photos show a stove top in on-line photos. (Day before Thanksgiving we needed this feature). 3. No elevator, I am over 64 this should have been stated as an option somewhere prior to purchase. (Not in "Our section" of the facility). 4. Very noisy till 2am, with no working line to the front desk, or number on which to request security. (Welcome packet had no number, to call if you have an issue with other guests). I'll call 911 from here on out, let the police sort this out with the so called management. Room was clean, bedding above average, management was under staffed and second rate.

No breakfast was offered, but there were in room kitchenettes. Location was near conference and it was nice to not be along the 101. Had fun with the family using the pool and game room. Was also near Silverado where juniors can play 9 holes for $10. Also a nearby TopGolf. Noise levels at night, 11-12, by other guests(?) in the parking lot.

Apartment was roomy, comfortable and well equipped. Staff were friendly and helpful. There were ample sunbeds around the pool, but it would have been nice to have more space.

Was charged 100% of prepaid booking as¿deposit¿ on check in. Requested and was assured of return of deposit twice in person but have yet to receive it.

Clean. Stop with the sales pitch on check in. Really annoying to check in after a long day of work and travel only to get cornered into a sales pitch. And then to be told it's not a sales pitch , it's just a quick 90 minute informational meeting and you get a free vacation. Really? I didn't check into a hotel so try to be sold a timeshare in hell. I mean Scottsdale. Paper thin walls and inconsiderate guests made a few nights hard to get to sleep. And smoke free would have been nice. It was awful to have to smell the cigarettes from next door. I would have been nice to be told we were next to a smoking room. I have allergies.

Great place to stay. Beautiful pool. Excellent service and cleanliness

Great place to stay. Beautiful pool. Excellent service and cleanliness

I clicked to pay at Hotel and they already took my money online. Room wasn’t ready till late, and had work meetings I couldn’t change for. Construction going on early morning

I clicked to pay at Hotel and they already took my money online. Room wasn’t ready till late, and had work meetings I couldn’t change for. Construction going on early morning

Close to stores and restaurants with a beautiful view of Camelback Mountain.

Close to stores and restaurants with a beautiful view of Camelback Mountain.

Worldmark Scottsdale has great rooms with large bathrooms that have lots of counter space. Grounds and pool were well maintained. The staff were very friendly and helpful.

Worldmark Scottsdale has great rooms with large bathrooms that have lots of counter space. Grounds and pool were well maintained. The staff were very friendly and helpful.

Wonderful staff, location, and facility! Beautiful facility and friendly staff.

Wonderful staff, location, and facility! Beautiful facility and friendly staff.

I went there with my father for the Phoenix open we love the accommodations the staff was wonderful the only issues were the limited service of fresh towels so if you went to the pool and needed to get a shower in the same day you had ever use your towel and the Jacuzzi was in operable

I went there with my father for the Phoenix open we love the accommodations the staff was wonderful the only issues were the limited service of fresh towels so if you went to the pool and needed to get a shower in the same day you had ever use your towel and the Jacuzzi was in operable

Currently property undergoing renovations. Only 1 building is being used. No amenities at this time. Rooms are spacious, well designed, and comfortable. Set up for long term stay with fully stocked kitchen (except food), fireplace, separate bathtub and shower.

Currently property undergoing renovations. Only 1 building is being used. No amenities at this time. Rooms are spacious, well designed, and comfortable. Set up for long term stay with fully stocked kitchen (except food), fireplace, separate bathtub and shower.

Cozy

Cozy

Loved the staff! Suite was awesome! Definitely will be coming back and often!

Loved the staff! Suite was awesome! Definitely will be coming back and often!

Our trip was wonderful. Upon arrival we were upgraded to a suite which made our stay much more enjoyable. We found the location to be ideal for us and the pool very nice and relaxing.

Our trip was wonderful. Upon arrival we were upgraded to a suite which made our stay much more enjoyable. We found the location to be ideal for us and the pool very nice and relaxing.

It was great

It was great

The grounds we're in bad shape. The water temperature was bad. The iron didn't work.

The grounds we're in bad shape. The water temperature was bad. The iron didn't work.

On the positive side, loved the size of the suite and the bed was relatively comfortable. Nick and Janice were very nice. Sad to say we won't be staying there again.

On the positive side, loved the size of the suite and the bed was relatively comfortable. Nick and Janice were very nice. Sad to say we won't be staying there again.

Room had an odor that would not leave even after running the air. No black out curtains and the outside hall lights lit up the room all night. The pool is desperately in need of renovation. Bed uncomfortable.

Room had an odor that would not leave even after running the air. No black out curtains and the outside hall lights lit up the room all night. The pool is desperately in need of renovation. Bed uncomfortable.

The outside area should be updated. When you drive in to the complex, it doesn't seem friendly and welcoming. But everything else, especially the rooms are awesome!!

The outside area should be updated. When you drive in to the complex, it doesn't seem friendly and welcoming. But everything else, especially the rooms are awesome!!

Adequate conditions for the price. Air conditioning blew on you when in bed. People talking and smoking outside of our room. Talking took place early in the morning and late at night. No shuttle service. Pool was nice.

Adequate conditions for the price. Air conditioning blew on you when in bed. People talking and smoking outside of our room. Talking took place early in the morning and late at night. No shuttle service. Pool was nice.

We arrived to a very dated hotel that did not have the amenities their website said they had. Our room was old and in the back although the entire place was practically vacant. When we addressed the issues with the front desk, we were told they didn't know what was in their website so we showed them. They said it was false advertising, no restaurant, no bar, old rooms with no microwaves or DVD players unless we asked for them. Weeds growing by the pool, so we cancelled our last 2 nights & moved immediately to a Hyatt. Luckily the manager refunded our 2 nights probably to shut us up since she said she "couldn't build us a place to eat". In short, don't waste your money because you will leave feeling cheated & blamed for trusting the Scottsdale Resort & Athletic Clubs website. Bait & switch at its best!

We arrived to a very dated hotel that did not have the amenities their website said they had. Our room was old and in the back although the entire place was practically vacant. When we addressed the issues with the front desk, we were told they didn't know what was in their website so we showed them. They said it was false advertising, no restaurant, no bar, old rooms with no microwaves or DVD players unless we asked for them. Weeds growing by the pool, so we cancelled our last 2 nights & moved immediately to a Hyatt. Luckily the manager refunded our 2 nights probably to shut us up since she said she "couldn't build us a place to eat". In short, don't waste your money because you will leave feeling cheated & blamed for trusting the Scottsdale Resort & Athletic Clubs website. Bait & switch at its best!

It was the worst experience I have had. The couple next door got into a rousing fight at 3am and police were called. The next day they burned grease in their room and my room smelled like brunt oil when I got there at 930 pm. I did not feel safe.

It was the worst experience I have had. The couple next door got into a rousing fight at 3am and police were called. The next day they burned grease in their room and my room smelled like brunt oil when I got there at 930 pm. I did not feel safe.

But, I relaxed by the pool for a few hours, they have tennis courts and a gym and my room was fine. The bed was comfortable and room was quiet.

But, I relaxed by the pool for a few hours, they have tennis courts and a gym and my room was fine. The bed was comfortable and room was quiet.

The bed in our room was comfortable and the bathroom spacious and clean. However, the room was very dark, as the only window looked onto a storage room in the corridor, there was one desk chair and no other options for seating and the carpeting was buckled, allowing for a tripping hazard.

The bed in our room was comfortable and the bathroom spacious and clean. However, the room was very dark, as the only window looked onto a storage room in the corridor, there was one desk chair and no other options for seating and the carpeting was buckled, allowing for a tripping hazard.

Excellent hotel for short business trip in Scottsdale area.

Excellent hotel for short business trip in Scottsdale area.

Staff was very helpful

Staff was very helpful

This is my favorite place to stay in Scottsdale. It is almost a secluded little get away in a great part of town. The staff is awesome! They are always so friendly and they make you feel right at home. I recommend this resort highly to anyone who is vacationing in Scottsdale, AZ!

This is my favorite place to stay in Scottsdale. It is almost a secluded little get away in a great part of town. The staff is awesome! They are always so friendly and they make you feel right at home. I recommend this resort highly to anyone who is vacationing in Scottsdale, AZ!

Nasty, rooms smell like cat urine. Can't stand it.

Nasty, rooms smell like cat urine. Can't stand it.

I stayed here for 3 nights while attending a conference in the area. The rooms and grounds were very nice and well maintained with lots of amenities. The staff were very nice and friendly. They provided great customer service. This is more of a family business than a chain and the atmosphere is very laid back. I felt very much at home while staying here and recommend this hotel!

I stayed here for 3 nights while attending a conference in the area. The rooms and grounds were very nice and well maintained with lots of amenities. The staff were very nice and friendly. They provided great customer service. This is more of a family business than a chain and the atmosphere is very laid back. I felt very much at home while staying here and recommend this hotel!

Linens and bathroom need refurbishing.

Linens and bathroom need refurbishing.

The front desk clerk was rude. After using my drivers license to fly and rent a car he asked if I had a real ID. When I said it was a new license issued that day he huffed and rolled his eyes.

The front desk clerk was rude. After using my drivers license to fly and rent a car he asked if I had a real ID. When I said it was a new license issued that day he huffed and rolled his eyes.

This place is near nice restaurants, a casino, and the freeway. The room is large. Full Kitchen, dinning area, living room, and separate bedroom. It even has washing machine and dryer. Great place if you're travelling with family, or even for a weekend getaway. Only issue was lack of on site dining. It did also seem a little lonely there. Water pressure was weak. The bathrooms were really nice otherwise- had a big whirpool tub and shower. All things considered, 3.5-4 stars. I'd go back- especially since the price is nice there.

This place is near nice restaurants, a casino, and the freeway. The room is large. Full Kitchen, dinning area, living room, and separate bedroom. It even has washing machine and dryer. Great place if you're travelling with family, or even for a weekend getaway. Only issue was lack of on site dining. It did also seem a little lonely there. Water pressure was weak. The bathrooms were really nice otherwise- had a big whirpool tub and shower. All things considered, 3.5-4 stars. I'd go back- especially since the price is nice there.

The only complaint I have is that the shampoo and lotion bottles looked like they had been used because there was shampoo and lotion coming out the sides of the caps and they didn't feel full so luckily I had my own. Overall a nice place, it would be a great place to spend the weekend with the kids with the large rooms and the grounds looked nice.

The only complaint I have is that the shampoo and lotion bottles looked like they had been used because there was shampoo and lotion coming out the sides of the caps and they didn't feel full so luckily I had my own. Overall a nice place, it would be a great place to spend the weekend with the kids with the large rooms and the grounds looked nice.

Stayed here one night on NYE in a one bedroom villa. It was like a small one bedroom apartment so it was very spacious. The furniture is a little outdated and they need to get rid of the scratchy comforter on the bed. Spacious bathroom with deep soaking tub and the fireplace is a great benefit. The place was rather deserted (about 5 cars in the parking lot) so it was quiet. Overall I was happy but would prob stay elsewhere in Scottsdale if I go back, just to be around a more lively area.

Stayed here one night on NYE in a one bedroom villa. It was like a small one bedroom apartment so it was very spacious. The furniture is a little outdated and they need to get rid of the scratchy comforter on the bed. Spacious bathroom with deep soaking tub and the fireplace is a great benefit. The place was rather deserted (about 5 cars in the parking lot) so it was quiet. Overall I was happy but would prob stay elsewhere in Scottsdale if I go back, just to be around a more lively area.

The resort was lovely, very comfortable and pleasant to stay at. Scottsdale turned out to be a much more enjoyable stop than we imagined.

The resort was lovely, very comfortable and pleasant to stay at. Scottsdale turned out to be a much more enjoyable stop than we imagined.

It was a great place for a quick business trip

It was a great place for a quick business trip

My husband and I stayed here for a few nights and our stay was fabulous. Very welcoming and rooms are clean.

My husband and I stayed here for a few nights and our stay was fabulous. Very welcoming and rooms are clean.

Slightly better than a motel 6, bad location and weird layout, NOT worth the daily rate go elsewhere.

Slightly better than a motel 6, bad location and weird layout, NOT worth the daily rate go elsewhere.

The stay was ok somewhat comfortable but definitely doesn't look like the pics on web site

The stay was ok somewhat comfortable but definitely doesn't look like the pics on web site

The pool needed to be heated to a more comfortable temperature. The spa was closed down.

The pool needed to be heated to a more comfortable temperature. The spa was closed down.

I chose this hotel because it was in north Scottsdale, affordable, had a king size bed, restaurant & bar. Unfortunately, the restaurant/bar had not reopened from summer closure (we were there in October). The pool and other amenities looked nice; we were there for family healthcare, so we didn't get to take advantage. The room was comfortable; it is an older hotel, but it suited our needs perfectly.

I chose this hotel because it was in north Scottsdale, affordable, had a king size bed, restaurant & bar. Unfortunately, the restaurant/bar had not reopened from summer closure (we were there in October). The pool and other amenities looked nice; we were there for family healthcare, so we didn't get to take advantage. The room was comfortable; it is an older hotel, but it suited our needs perfectly.

I would definitely stay at this hotel again when I'm in Scottsdale. The fitness center was awesome and the rooms are so nice and clean.

I would definitely stay at this hotel again when I'm in Scottsdale. The fitness center was awesome and the rooms are so nice and clean.

Wonderful

Wonderful

Had a great stay, felt very homely.. Will definitely stay here again when I'm back in town

Had a great stay, felt very homely.. Will definitely stay here again when I'm back in town

wonderfle

wonderfle

1 night stay. Great location, room was comfortable. The hotel was empty and was unable to check in early. The pool needed cleaning as there was a lot of debris.

1 night stay. Great location, room was comfortable. The hotel was empty and was unable to check in early. The pool needed cleaning as there was a lot of debris.

We needed a place quickly, and they had room. We enjoyed our stay and the room was clean. Loved the pool and the stay! Thank you!

We needed a place quickly, and they had room. We enjoyed our stay and the room was clean. Loved the pool and the stay! Thank you!

This hotel appeared to be very nice. It was quiet with not very many guests. The problems started after my daughter had visited the pool and decided to shower before going to dinner. When we turned on the shower the smell was so awful that we rinsed off quickly and got out. We bought bottled water because we were afraid to drink the water. Each time the water was turned on the room was filled with a foul rotten egg smell. Later, at about 2 or 3 in the morning we had the pleasure of listening to the night manager have a full blown argument with one of the other guests. The commotion was so loud that it woke both my daughter and I out of a sound sleep. We were tempted to call the police but then realized the argument involved hotel management. The next morning when we checked out and reported all these issues we were told the management would contact us to reimburse us in some way. Guess what, it's been more than 2 weeks and no contact. So much for this 5 star hotel.

This hotel appeared to be very nice. It was quiet with not very many guests. The problems started after my daughter had visited the pool and decided to shower before going to dinner. When we turned on the shower the smell was so awful that we rinsed off quickly and got out. We bought bottled water because we were afraid to drink the water. Each time the water was turned on the room was filled with a foul rotten egg smell. Later, at about 2 or 3 in the morning we had the pleasure of listening to the night manager have a full blown argument with one of the other guests. The commotion was so loud that it woke both my daughter and I out of a sound sleep. We were tempted to call the police but then realized the argument involved hotel management. The next morning when we checked out and reported all these issues we were told the management would contact us to reimburse us in some way. Guess what, it's been more than 2 weeks and no contact. So much for this 5 star hotel.

took about 4 times going to the room before they finally got keys to work.

took about 4 times going to the room before they finally got keys to work.

Wonderful stay here. The staff members were friendly and professional. It's in close proximity with a lot of good restaurants, bars, and casino. The pool and jacuzzi were where and I spent most of my time relaxing - they are well maintained.

Wonderful stay here. The staff members were friendly and professional. It's in close proximity with a lot of good restaurants, bars, and casino. The pool and jacuzzi were where and I spent most of my time relaxing - they are well maintained.

Two night stay for business purpose. Hotel is clean, comfortable and safe. My only issue is the location - not great.

Two night stay for business purpose. Hotel is clean, comfortable and safe. My only issue is the location - not great.

Not a very active property. Quiet and dark. I went to the pool a couple of times. No one was there. I was there Sunday thru Thursday though. So it may have just been an off time of week. They are currently renovating there restaurant? So the convenience of food or better coffee was not an option. I traveled to get better coffee every morning and of course food when it was mealtime. So probably don't stay here if you do not have transportation. At least while the restaurant is being renovated. The pool and the pool furniture was older and covered in tree debree. Hardly something they could help of course. The second time I went to the pool there were not any towels. I called the lobby and they right away brought towels to the pool. The room was comfortable. and my overall stay was good. I would probably seek out a more active, resort type place for next time.

Not a very active property. Quiet and dark. I went to the pool a couple of times. No one was there. I was there Sunday thru Thursday though. So it may have just been an off time of week. They are currently renovating there restaurant? So the convenience of food or better coffee was not an option. I traveled to get better coffee every morning and of course food when it was mealtime. So probably don't stay here if you do not have transportation. At least while the restaurant is being renovated. The pool and the pool furniture was older and covered in tree debree. Hardly something they could help of course. The second time I went to the pool there were not any towels. I called the lobby and they right away brought towels to the pool. The room was comfortable. and my overall stay was good. I would probably seek out a more active, resort type place for next time.

Empty parking lot was the first sign that this was not a popular place. Front desk employee was rude, cocky and unfriendly. When I asked question about the amenitities, he got defensive & condescending. He said, "the online sites lie about this place in order to get people to book it". The manger was in the office & she never corrected or made the situation better. The worst part was the hotel room - It is small, smelly, dirty, outdated with a creepy atmosphere. This place is not a resort status environment. My total stay time here was 2 minutes. I immediately called Hotels.com cancelled my reservations, asked for a refund & walked out.

Empty parking lot was the first sign that this was not a popular place. Front desk employee was rude, cocky and unfriendly. When I asked question about the amenitities, he got defensive & condescending. He said, "the online sites lie about this place in order to get people to book it". The manger was in the office & she never corrected or made the situation better. The worst part was the hotel room - It is small, smelly, dirty, outdated with a creepy atmosphere. This place is not a resort status environment. My total stay time here was 2 minutes. I immediately called Hotels.com cancelled my reservations, asked for a refund & walked out.

It was only an overnight stay. With that being the case though, it was very quiet and clean. The bed was very comfortable and clean, nice size room.

It was only an overnight stay. With that being the case though, it was very quiet and clean. The bed was very comfortable and clean, nice size room.

Looking for a nice place to stay in Phoenix for three nights. Read mixed reviews on this place, but decided to take a chance. Sorry we did. Apparently they do a great business in the winter, but not so much in the summer. Last week, right before Memorial Day, we spent 3 nights there. There may have been a dozen cars total at the place. It appeared that our room had not been cleaned after the last occupants, as there was a used makeup sponge on the floor, hair in the sink, dust everywhere, and even what appeared to be dried blood on the edge of the bedspread. Paid in advance, or we would have immediately gone elsewhere. On check-in, we were surprised to learn that the restaurant was "closed for the summer" and other facilities were limited.

Looking for a nice place to stay in Phoenix for three nights. Read mixed reviews on this place, but decided to take a chance. Sorry we did. Apparently they do a great business in the winter, but not so much in the summer. Last week, right before Memorial Day, we spent 3 nights there. There may have been a dozen cars total at the place. It appeared that our room had not been cleaned after the last occupants, as there was a used makeup sponge on the floor, hair in the sink, dust everywhere, and even what appeared to be dried blood on the edge of the bedspread. Paid in advance, or we would have immediately gone elsewhere. On check-in, we were surprised to learn that the restaurant was "closed for the summer" and other facilities were limited.

Restaurant was closed. Pool is mediocre.

Restaurant was closed. Pool is mediocre.

Very impressed by the Scottsdale resort, the staff were so friendly from the moment we went to check in, the rooms are a very decent size and the pool area is perfect. Everything was clean and the parking is right outside your room. Will defiantly stay here again when I visit Scottsdale, and recommend this hotel to anyone visiting Phoenix.

Very impressed by the Scottsdale resort, the staff were so friendly from the moment we went to check in, the rooms are a very decent size and the pool area is perfect. Everything was clean and the parking is right outside your room. Will defiantly stay here again when I visit Scottsdale, and recommend this hotel to anyone visiting Phoenix.

The resort has great staff- it was a very quiet resort- relaxing with comfortable bed.

The resort has great staff- it was a very quiet resort- relaxing with comfortable bed.

Other than that everything was great! The employees were friendly and helpful!

Other than that everything was great! The employees were friendly and helpful!

very poor. not as nice as a Days Inn or Motel 6. room small, dark and dingy. Bathroom did have shiny faucets but nowhere near shiny enough to justify the price and most definitely not 'posh' as described. I would most definitely not stay here again.

very poor. not as nice as a Days Inn or Motel 6. room small, dark and dingy. Bathroom did have shiny faucets but nowhere near shiny enough to justify the price and most definitely not 'posh' as described. I would most definitely not stay here again.

I booked a bigger room that was pictured with dining room table. I didn't get that but the rooms are still large and clean. Friendly service, no noise factor, adequately priced.

I booked a bigger room that was pictured with dining room table. I didn't get that but the rooms are still large and clean. Friendly service, no noise factor, adequately priced.

Hotel and staff was nice

Hotel and staff was nice

I was a little apprehensive when I first entered the hotel lobby. It was very spartan and somewhat reminiscent of the 1980s Holiday Inn. However, the front desk staff member was a true delight. Once I got to the room I was thrilled. It was very spacious, nicely appointed, clean and quiet. I will definitely stay there again.

I was a little apprehensive when I first entered the hotel lobby. It was very spartan and somewhat reminiscent of the 1980s Holiday Inn. However, the front desk staff member was a true delight. Once I got to the room I was thrilled. It was very spacious, nicely appointed, clean and quiet. I will definitely stay there again.

An ok place to stay and worth the price. Nothing special, but the bed was comfortable and liked that there was a refrigerator and microwave.

An ok place to stay and worth the price. Nothing special, but the bed was comfortable and liked that there was a refrigerator and microwave.

Our villa was beautiful and very comfortable. Pool was lovely but no poolside service, the cocktail tiki hut was empty, no music. No people! The dining room had a $10 minimum per person; not sure about the bar. The dining room was located in a different building. Very inconvenient. Couldn't even get a cup of coffee in the morning unless you made it yourself in the room. I don't think they offered room service.

Our villa was beautiful and very comfortable. Pool was lovely but no poolside service, the cocktail tiki hut was empty, no music. No people! The dining room had a $10 minimum per person; not sure about the bar. The dining room was located in a different building. Very inconvenient. Couldn't even get a cup of coffee in the morning unless you made it yourself in the room. I don't think they offered room service.

The room was clean and the location was convenient, but there were only like 10 rooms sold while I was there and it was still very noisy. The rooms have exterior doors, which I would prefer, but the walls and doors are so thin you can hear everything. I could even hear the road noise and this hotel does not sit right on the road. The athletic club was nice, but a lot of people were playing tennis early in the morning and my room was right by the tennis court. You could hear everything. Other than the noise it was a decent hotel.

The room was clean and the location was convenient, but there were only like 10 rooms sold while I was there and it was still very noisy. The rooms have exterior doors, which I would prefer, but the walls and doors are so thin you can hear everything. I could even hear the road noise and this hotel does not sit right on the road. The athletic club was nice, but a lot of people were playing tennis early in the morning and my room was right by the tennis court. You could hear everything. Other than the noise it was a decent hotel.

Bed Bugs!!! Very little sleep, got eaten up by bed bugs

Bed Bugs!!! Very little sleep, got eaten up by bed bugs

To be fair, I was only there for 7hours (8pm to 3am) So I cannot tell you about the facilities, only the room. I'm from LA, so I am kind of a hotel snob. I expect a little bit more when a business puts "resort" in their name. The tub was sub par, the room felt like it was from 1980. My door faced parking and all night someone was talking outside and the sound carried very well into the room. (I have no idea if there was security) I had asked for a cab at 4:15am, but when I called about it they didn't have the info. It all worked out though. The staff was very friendly & helpful, rooms were very clean. But I won't be back.

To be fair, I was only there for 7hours (8pm to 3am) So I cannot tell you about the facilities, only the room. I'm from LA, so I am kind of a hotel snob. I expect a little bit more when a business puts "resort" in their name. The tub was sub par, the room felt like it was from 1980. My door faced parking and all night someone was talking outside and the sound carried very well into the room. (I have no idea if there was security) I had asked for a cab at 4:15am, but when I called about it they didn't have the info. It all worked out though. The staff was very friendly & helpful, rooms were very clean. But I won't be back.

This resort is more like a motel. Pictures do not tell the truth. The hotel was short on staff. The overall condition of the site was terrible. The pool was dirty, the hot tub had to be emptied and refilled. The conditions around the pool such as lounge/chairs in poor faded condition. They only have 10 lounge chairs, two of them with broken arms. They did not clean around the pool first thing in the morning. Towels and chairs were in disarray around the pool. One morning one of the lounge chairs was in the middle of the pool. Dishes were left on a table for three days before being picked up. Every guess I spoke to said the same thing, they would not return. So bad had to call for toilet paper twice, like they did not have supplies to restock room. Have pictures to back up what I said.

This resort is more like a motel. Pictures do not tell the truth. The hotel was short on staff. The overall condition of the site was terrible. The pool was dirty, the hot tub had to be emptied and refilled. The conditions around the pool such as lounge/chairs in poor faded condition. They only have 10 lounge chairs, two of them with broken arms. They did not clean around the pool first thing in the morning. Towels and chairs were in disarray around the pool. One morning one of the lounge chairs was in the middle of the pool. Dishes were left on a table for three days before being picked up. Every guess I spoke to said the same thing, they would not return. So bad had to call for toilet paper twice, like they did not have supplies to restock room. Have pictures to back up what I said.

Other than that this is a hotel I will visit again.

Other than that this is a hotel I will visit again.

I would not suggest staying here. The staff are very rude and less than friendly. No night time room service. You have to drive from the front office to your room.

I would not suggest staying here. The staff are very rude and less than friendly. No night time room service. You have to drive from the front office to your room.

When my executive checked into the hotel and went to room he found women's under ware hanging from the ceiling fan and additional unsavory things about the room. He was shocked since it was highly recommended from another resort we do business with and needed overflow. I was embarrassed to have booked this resort property and will never use this hotel again.

When my executive checked into the hotel and went to room he found women's under ware hanging from the ceiling fan and additional unsavory things about the room. He was shocked since it was highly recommended from another resort we do business with and needed overflow. I was embarrassed to have booked this resort property and will never use this hotel again.

got off plane couldn't even check in for 3 hours and restaurant not even open till after 11 . service very slow took over hour to get food and I was only one there. no organization room very unattractive creepy area. only thing good was pool area was beautiful. this place was not worth so much money. spa wasn't great either 80 dollars for woman to roll a hot stone on my feet for 30 minute I would never stay here again this is no resort the description online is not correct at all this is no condominium resort

got off plane couldn't even check in for 3 hours and restaurant not even open till after 11 . service very slow took over hour to get food and I was only one there. no organization room very unattractive creepy area. only thing good was pool area was beautiful. this place was not worth so much money. spa wasn't great either 80 dollars for woman to roll a hot stone on my feet for 30 minute I would never stay here again this is no resort the description online is not correct at all this is no condominium resort

The hotel was not very impressive for the cost (even with the Expedia discount)

The hotel was not very impressive for the cost (even with the Expedia discount)

Hotel was pretty nice, pool was great. Only issue was that they advertised breakfast every morning but the restaurant never opened during our whole stay. We have up on asking after the second day as we always had to rush out somewhere to grab breakfast before work.

Hotel was pretty nice, pool was great. Only issue was that they advertised breakfast every morning but the restaurant never opened during our whole stay. We have up on asking after the second day as we always had to rush out somewhere to grab breakfast before work.

The room was very small with barely enough room to get around the king sized bed. I'mThere were no pictures on the walls, no trash can in the room, no clock, the bedside table lamps did not work, and the linens were of very poor quality. Although there was a coffee maker, there was only decaf. The bathroom was dirty and smelled of urine, the light over the bath tub did not work, there was no kleenex. The restaurant was so understaffed that the piano player from the combo seated us. After 15 minutes we did not have menus or water so we left.

The room was very small with barely enough room to get around the king sized bed. I'mThere were no pictures on the walls, no trash can in the room, no clock, the bedside table lamps did not work, and the linens were of very poor quality. Although there was a coffee maker, there was only decaf. The bathroom was dirty and smelled of urine, the light over the bath tub did not work, there was no kleenex. The restaurant was so understaffed that the piano player from the combo seated us. After 15 minutes we did not have menus or water so we left.

Bottom line: Stay someplace else for a little more money. This place is not worth the hassle or inconvenience.

Bottom line: Stay someplace else for a little more money. This place is not worth the hassle or inconvenience.

Nice area and central to a lot of Phoenix attractions.

Nice area and central to a lot of Phoenix attractions.

Nice size for price. Very clean and close to parking.

Nice size for price. Very clean and close to parking.

Major hassle. Staff didn't have reservation and made me wait forever while they figured out the 00problem. I gave them my resercation number and their 1960's computer system didn't work. Not a good hotel for work. Might be OK if you need space for family trip with kids. Assuming u can deal with incompetent staff

Major hassle. Staff didn't have reservation and made me wait forever while they figured out the 00problem. I gave them my resercation number and their 1960's computer system didn't work. Not a good hotel for work. Might be OK if you need space for family trip with kids. Assuming u can deal with incompetent staff

We were not expecting our room to be facing the parking lot. We could hear conversations from the room next door.

We were not expecting our room to be facing the parking lot. We could hear conversations from the room next door.

The room was dirty the bedspread was dirty it had a musty odor and there were not enough linens in the room

The room was dirty the bedspread was dirty it had a musty odor and there were not enough linens in the room

Really disappointing. This is a glorified motel not a spa resort. Drive up rooms, thin walls. Nothing fancy or compelling about it. Grounds and facilities lack modern comforts and not close to anything. Big mistake on my part. Would be ok for 129 a night 200+ is crazy.

Really disappointing. This is a glorified motel not a spa resort. Drive up rooms, thin walls. Nothing fancy or compelling about it. Grounds and facilities lack modern comforts and not close to anything. Big mistake on my part. Would be ok for 129 a night 200+ is crazy.

Nice staff, just didnt dress like staff. Good room, except thin walls so heard next door room and smelled everything they ate. Nice bathroom except tub wouldn't drain appropriately

Nice staff, just didnt dress like staff. Good room, except thin walls so heard next door room and smelled everything they ate. Nice bathroom except tub wouldn't drain appropriately

However, the restaurant and spa is amazing, and John's food is a delight. A real chef with a great menu. He went out of his way to accommodate my strict dietary needs, with a fabulous meal that I will always have fond memories of! If security is not an issue for you, it's worth it to stay there and eat at the OC SEVEN restaurant.

However, the restaurant and spa is amazing, and John's food is a delight. A real chef with a great menu. He went out of his way to accommodate my strict dietary needs, with a fabulous meal that I will always have fond memories of! If security is not an issue for you, it's worth it to stay there and eat at the OC SEVEN restaurant.

Expecting a resort stay is misleading. room small and only one chair, blinds let bright security light into room, only one pillow on king bed, shower head ancient; awoken every morning by extremely loud housekeeping who yelled and banged on doors. I asked them to wait to clean- they literally waited outside my door. I thought there was a flock of geese but it was squeaky wheels on their cart. NO joke. athletic center was only decent part of stay.

Expecting a resort stay is misleading. room small and only one chair, blinds let bright security light into room, only one pillow on king bed, shower head ancient; awoken every morning by extremely loud housekeeping who yelled and banged on doors. I asked them to wait to clean- they literally waited outside my door. I thought there was a flock of geese but it was squeaky wheels on their cart. NO joke. athletic center was only decent part of stay.

Only the carpets in the rooms need to be replaced

Only the carpets in the rooms need to be replaced

It was advertised as completely renovated, I would hate to see it before the work was done. Its just your standard old holiday inn. Room was old and dirty. Staff was great and helpful. For the money stay somewhere else.

It was advertised as completely renovated, I would hate to see it before the work was done. Its just your standard old holiday inn. Room was old and dirty. Staff was great and helpful. For the money stay somewhere else.

Was not happy with the shower. I had NO HOT WATER. Showered COLD water. Food at OC7 service SUCKS! food terrible and services VERY terrible.

Was not happy with the shower. I had NO HOT WATER. Showered COLD water. Food at OC7 service SUCKS! food terrible and services VERY terrible.

No coffee machine and so close to the tennis courts I got to listen to kids yell at each other on the courts until 10 pm. Small rooms. I did not use the spa facilities so maybe that is why the price was high for the area.

No coffee machine and so close to the tennis courts I got to listen to kids yell at each other on the courts until 10 pm. Small rooms. I did not use the spa facilities so maybe that is why the price was high for the area.

Overall, it was nice. They only had me down for one night (instead of the three I had signed up for), but they fixed that right away. My biggest issue was the thermostat. I'd set the a/c to 68 degrees, and it would begin cooling the room but then arbitrarily start blowing lukewarm air after a couple hours. SO every two hours, I had to wake up in the 80-degree room to go mess with the thermostat.

Overall, it was nice. They only had me down for one night (instead of the three I had signed up for), but they fixed that right away. My biggest issue was the thermostat. I'd set the a/c to 68 degrees, and it would begin cooling the room but then arbitrarily start blowing lukewarm air after a couple hours. SO every two hours, I had to wake up in the 80-degree room to go mess with the thermostat.

Our overall experience was fine. Hotel was practically empty so we asked for an upgrade (hoping it would be free) but we were informed we could pay for a larger room. Standard room is very small, although the bathroom was larger than expected. The room was stocked with only 2 bath towels and 1 hand towel. Good location, but not really within walking distance to any nicer restaurants.

Our overall experience was fine. Hotel was practically empty so we asked for an upgrade (hoping it would be free) but we were informed we could pay for a larger room. Standard room is very small, although the bathroom was larger than expected. The room was stocked with only 2 bath towels and 1 hand towel. Good location, but not really within walking distance to any nicer restaurants.

The standard king size room we booked was not available so they upgraded us to a villa. It was beautiful, spacious, and quiet. The facilities are very very nice.

The standard king size room we booked was not available so they upgraded us to a villa. It was beautiful, spacious, and quiet. The facilities are very very nice.

Staff quite helpful. Room was basic - getting a but dated but clean and comfortable. Pool area beautiful but disappointed that pool was not heated. Only other criticism was extremely slow intenet connections. Otherwise, great value for the price.

Staff quite helpful. Room was basic - getting a but dated but clean and comfortable. Pool area beautiful but disappointed that pool was not heated. Only other criticism was extremely slow intenet connections. Otherwise, great value for the price.

The room was small and outdated. Not worth the $ and I don't know how it's a resort

Although this resort was okay and the location was good\, I would not come back to this hotel for several reasons. Primarily, I found the standard room too dark. The lighting in the room was dim and since there was only one window that was setback, the room always appeared dark. I even bought brighter lightbulbs for the night table lamp.so I could read at night. Also, the Expedia site had indicated that a continental breakfast would be included in our package but when we checked in, the agent told us that they haven't done that in a while\ so we ended up complaining to Expedia and we had to buy all our breakfasts out. The agent was not informative at all when we checked in about any of the resort services so it turned out we had to pay extra for everything we wanted to do, like playing tennis even though the resort is connected to the Athletic Club which had about 8 tennis courts which were available all the time due to low season. Overall, the resort was a disappointing 3.5 star resort for me.

THe location is great - close to an amazing running path, scottsdale and shops; not too far from downtown and old town scottsdale. Overall really good experience!

we were very happy and comfortable to get away from the house and still stay in town and have a short spring break stay cation.

free fitness classes advertised were charged for fitness club had 4 treadmills and limited equipment. (maybe twice the size of a typical hotel fitness room) had to go to the front desk to ask for some pool towels housekeeping didn't check on the room each day even though it was no longer the high season and resort was maybe half full. Hotel restaurant closed one day as well as the Eurasian spa during my stay Can't say enough disappointing things about this hotel. I thought a family owned resort would take more pride but I was mistaken.