Sonesta Suites Scottsdale Gainey Ranch
About Sonesta Suites Scottsdale Gainey Ranch
Located in the luxurious Scottsdale Ranch neighborhood, this elegant hotel offers luxury guest rooms and a state-of-the-art fitness center. Full kitchens are provided in all rooms at Sonesta Suites Hotel, as well as a flat-screen cable TV and a private bathroom. Guests at the Sonesta Suites Hotel, can enjoy many activities only steps from the hotel's front doors. Gourmet restaurants, relaxing spa services, top-rate golf courses and upscale shops are all located within walking distance. The area is popular for golfing. OdySea Aquarium is 3.1 mi from Sonesta Suites, while Desert Botanical Gardens is 7.5 mi from the property. The nearest airport is Scottsdale Airport, 4.3 mi from Sonesta Suites Scottsdale Gainey Ranch.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel generally receives positive reviews for its beautiful property, friendly and helpful staff, and great breakfast. However, there are consistent complaints about the cleanliness and condition of the rooms, particularly the carpets.
- Beautiful property
- Friendly and helpful staff
- Dirty and stained carpets
- Rooms in need of updating
- 5/5
The hotel and room were clean and comfortable.
- 5/5
We had an amazing day again. We love it. We plan to be senesta, family members traveling and using your facilities wherever we go. We're extremely happy with everything that you guys did for us, from the staff to check-in, to check out to snacks to breakfast to bartenders, all of the more fantastic everybody, the the house cleaners were amazing. I just can't get Uber. How kind and sweet and how giving? And the best of what you got. Thank you so much.We'll be back
- 5/5
Its been amazing since we walked in the doors as guest. From the front desk to bartender and staff just awesome. We will not book anywhere else now we love it. We even purchased another night. Thanks again!
- 5/5
We have stayed here for five years. Always a great experience. Enjoy
- 5/5
Potatoes were cold, bacon half cooked and rubbery, and the eggs were like powdered eggs.
- 5/5
Great location! Breakfast and happy hour were excellent. Our room was clean, comfy, and had everything we needed. We enjoyed the pool and outdoor lounge areas.
- 4.5/5
Superb
- 5/5
The only issue we had was the air conditioning was noisy but manageable.
- 5/5
Nice place to stay
- 1/5
One of the places we really enjoyed staying until this visit. Rude staff whobi believe is the bartender. Worst experience ive ever encountered. Won't be staying here anymore.
- 5/5
Everything was great
- 5/5
Love that breakfast is included and it is actually a very filling breakfast. Weekends you get bacon as your meat and the rest of the week it’s turkey sausage or chorizo sometimes both. You have a variety of breads and juices to choose from. Happy hour is 5-6 pm everyday, chips, salsa and dip are provided. You get free drinks which include an alcoholic beverage. The staff are all very friendly and helpful!
- 4/5
The breakfast was tasty, the happy hour adequate, and the pool was a delight with music that was not too loud.
- 5/5
Everything Not having free pop during the happy hour for my kids
- 5/5
Breakfast and amenities. Elevator was being worked on.
- 5/5
This was such a nice stay! I’m local to Scottsdale, and wanted a little staycation after a lot of work travel, so I landed on the Sonesta Gainey Ranch. I stayed 5 nights. I’m so glad I did! This place exceeded my expectations. I work in UNHW travel and this place is on par with hotels that are much more expensive. The room was so nice, and it really was like a little apartment. Very clean and spacious. I was upgraded from a studio to a 1 bedroom, which was very cool. I had a view of the pool and loved it. It did get a little loud on Friday and Saturday night because of the onsite bar, but nothing too crazy. Just people having fun! The breakfast was a huge highlight, amazing hot food and lots of variety. They don’t serve the same breakfast twice in a row, so it was fun to have all sorts of food. They have healthy food options as well. The bed and the couch in the room were extremely comfortable, I was very impressed. I have a bad back injury and the furniture was such a relief after a long day of work travel. The pool area and Terrace Bar were lovely! Very resort-y vibes without the price tag. Happy hour was so fun! They have local wines and beer and yummy food from 5-6pm. Overall, a true 5/5 experience. I can’t wait to come back! Thank you Sonesta Gainey Ranch!
- 4/5
All in all the property was very good. The fact that I couldn't add the stay to our account was annoying. All our other accounts allow adding no matter how it was booked.
- 4.5/5
Superb
- 5/5
Love love everything about this hotel
- 4/5
Very good
- 4/5
Breakfast and location couldn't be beat! Lovely property, will stay there again! It's not a dislike, just more of a comment. A few more dishes and cutlery in the suite. There's a dishwasher, but only two of each item - mug, glass, wine glass, plate, etc, so you need to wash each item if you want to use it the next day.
- 5/5
Friendly and attentive staff. Beautiful pool. Complimentary breakfast. Comfy and clean room. Plenty of parking. N/A
- 4/5
Location, pool area, and room size were great!
- 5/5
We really enjoyed our stay. The pool area was well maintained and relaxing. The happy hour spread and complimentary beverages was a nice surprise. The bed was comfortable. Would stay here again.
- 5/5
Excellent
- 5/5
Front desk staff very nice and helpful. Cookies at the front desk are amazing ☺️☺️. Rooms are clean as well.
- 5/5
Great hotel at a nice location. Plenty of shops and restaurants nearby. Super nice room and hot breakfast is a good one.
- 5/5
Nice rooms, comfortable bed. Love the nightly happy hour-friendly host. Morning continental breakfast was one of the best I’ve had. Walking distance to Gainy Ranch, restaurants and shopping. Would definitely choose this property if we visit the area again.
- 3/5
The staff was nice and rooms were dated. Everything was clean. The food and happy hour was overrated. It was the same happy hour during my stay, nothing different. The breakfast was ok and the same. It would’ve been nice to factor in allergies and food most don’t eat. I would’ve been happy with regular sausage or bacon. My epi pen didn’t see the chorizo spices coming. The extra hidden fees were interesting. I stay various places 4-6 annually. I wouldn’t stay again knowing better places exist even without food. Orange Tree is nearby go there instead.
- 4.5/5
The pool area is nice, and the bar has a nice variety. The staff was very nice. The whole last day by the pool, the staff was working on the grounds. Obviously, there needs to be a gardening day, but the blowers were sending leaves and dirt all over the people who were trying to enjoy the pool for the majority of the morning.
- 5/5
The location was great. You have everything near by
- 3.5/5
Good
- 5/5
The rooms were very comfortable and clean! You could get lost if you didn't have your map with you, but luckily when you check in they provide you one that shows where the elevators are located.
- 4/5
The breakfast was good. Kept running low on coffee and water. Overall a very nice place to stay.
- 4.5/5
That the bar closed too early
- 5/5
Exceptional
- 4/5
Very good
- 5/5
This hotel really gave resort vibes. They have free breakfast daily plus happy hour 5-6pm that includes small bites (The spinach artichoke dip was🔥). Pool and hot tub were awesome! I loved my room it came with a whole kitchen and the tv was so clutch you can google cast right from your phone and stream whatever you want. This place exceeded my expectations and I will definitely be back again :)
- 4.5/5
beautiful property that we booked at an extraordinarily low off season rate - tremendousvalue! This was our first stay at a Sonesta and members of our party that continued onward booked Sonesta at the next stop on their cross country road trip. welcoming service-oriented staff (shout out to Kassidy at front desk!), quality breakfast with diverse and healthy choices, attractive property inside & out. We especially enjoyed the outdoor courtyard - nice plantings, comfortable seating, small details like fruit water in lobby, etc. We usually stay at marriott Residence inn and would choose Sonesta in the future for the right price. pol wsas a bit cool,. outdoor repairs & noisy gardening detracted from a relaxing morning in the courtyard
- 3.5/5
The room had air conditioning and refrigerator issues, where they were so loud it was difficult to sleep. The bed was not at all comfortable.
- 3.5/5
Friendly staff The room had air conditioning and refrigerator issues, where they were so loud it was difficult to sleep. The bed was not at all comfortable.
- 4.5/5
pol wsas a bit cool,. outdoor repairs & noisy gardening detracted from a relaxing morning in the courtyard
- 5/5
My husband and I stayed here for a couple nights for our baby moon and it was such a great stay. We will definitely be back next time we’re in Scottsdale! The breakfast in the morning was so convenient and tasty considering that it is free! Hotel staff were super nice and helpful. The pool was relaxing and clean. Loved having a suite with a fridge and stove for leftovers after touring the town. Book this place you won’t regret it!
- 5/5
I travel a lot for work and play so I know what I’m talking about. Every single thing is thought out. Every single thing is in pristine working order. Every staff member is warm and happy. It’s beautiful and the breakfasts are top notch.
- 5/5
This was or second time staying at this property. Property is outstanding!! Great customer service. Spacious rooms well maintain. Love the happy hour! Will definitely be back..
- 5/5
Great place
- 4/5
There was a hidden fee charged by property for towels by pool. Also our cabana are was full of debris from tress ect.
- 5/5
Exceptional
- 4/5
Cold pool. Heat had apparently broken a week or so before and it was clearly still having issues. Breakfast and happy hour were great... staff was attentive. Room was great...pool was a big disappoint for the entire trip though.
- 5/5
The best hotel experience we’ve had in along time. Room and staff were exceptional. Would highly recommend to anyone travelling to Scottsdale.
- 4/5
We upgraded to the two bedroom two bathroom suite and that was a great move. We had a balcony overlooking the courtyard/pool and there was plenty of space for three of us. The beds were comfortable, good amenities, walkable to a grocery store and several shops and restaurants, and not far from Old Town Scottsdale. We had a kitchenette, though the dishwasher appeared to leak a little. We also found a few food trash items in the room when we arrived (chips on the floor), so we decided to wipe down all the surfaces. It appears a child (or several) stayed in the room previous to us. Great staff and the happy hour and breakfast were a nice touch.
- 5/5
Exceptional
- 5/5
Nice courtyard
- 5/5
Beautiful space over all! Lovely time staying here.
- 5/5
OurFourth trip, there and everything is on point
- 5/5
Great location, room was nice and clean and the water pressure in the shower was wonderful N/A
- 5/5
Great location, room was nice and clean and the water pressure in the shower was wonderful N/A
- 3.5/5
Good
- 4.5/5
Superb
- 5/5
Excellent stay and the breakfast was extremely nice. This was the best value of our entire trip.
- 5/5
There's a bit off work being done in the parking area but everything was excellent.
- 3.5/5
Love the look, style and vibe of the hotel. Rooms were a great size and really good for a family with kids. The breakfast was quite limited but quite tasty nonetheless! Reception were lovely and the theme was really cool, along with the little astrological sheets and wellness tips and activities around! Nice and clean, pretty decent bathrooms compared to others and well priced for the room It didn’t feel very family friendly in that there was little to no consideration for the kids. The pool area is really not geared towards kids at all, no shallow spot or anything like that with signs saying no jumping (I understand this is standard but for kids with no where to play in the pool it’s easier said than done), no toys, we also got stared at as if we were interrupting even though our children were very quiet. At breakfast, we also got glared at the second the kids weren’t dead silent. It made it a bit uncomfortable and although that’s a problem with the guests and not the hotel specifically, I do feel as though the hotel is really geared towards golfers and the elderly (a lot whom have their dogs), so it made it a little hard to enjoy when we felt like we needed to keep our children quiet the enjoy time we were at the hotel.
- 4.5/5
This is a really nice property with lots of amenities in an upscale area in Scottsdale. The rooms are spacious and clean, the pool & hot tub area is beautiful and well maintained and the breakfast has a lot of options and patio seating. We had a great night’s sleep and would recommend it to others. It is about a 10-15 min drive from Old Town so something to be aware of if that is important to you. N/A
- 5/5
Loved the pool and courtyard
- 5/5
The suite was a nice size, the kitchen was a lot larger than I anticipated, the shower was also nice, and I appreciated the gym on site. No complaints!
- 4/5
The king bed suite was spacious however the rooms could use an upgrade.
- 5/5
We loved our stay here! Beautiful pool area! Full hot breakfast buffet with lots of options. Staff was friendly and welcoming. Our room was older but bed was good and everything well maintained. Highly recommend!
- 5/5
2 bedroom suit was great
- 5/5
Extremely nice front desk staff!
- 1/5
Property is beautiful, Rooms are old and outdated. Breakfast was cold and we paid extra for courtyard view. That was a joke! we got a view of a roof to the outside bar and if you squint you could see the pool at a far distance. We did complain about it. Front staff didn't seem to care. Very unhappy.
- 3.5/5
The rooms were good and comfortable, the beds were very nice, and the breakfast was enjoyable. The staff was friendly during our stay, and overall the hotel itself was comfortable and pleasant. The most frustrating part was getting an invoice for the stay. We booked through Booking.com and repeatedly requested an invoice from the hotel. The hotel kept telling us that Booking.com had to provide it, while Booking.com clearly stated that the hotel was responsible for issuing the invoice. We contacted the hotel multiple times through different channels and had to follow up repeatedly for more than a month before finally receiving a document. The whole process was unnecessarily complicated and time-consuming, and this could have been handled much more professionally.
- 3.5/5
The rooms were good and comfortable, the beds were very nice, and the breakfast was enjoyable. The staff was friendly during our stay, and overall the hotel itself was comfortable and pleasant. The most frustrating part was getting an invoice for the stay. We booked through Booking.com and repeatedly requested an invoice from the hotel. The hotel kept telling us that Booking.com had to provide it, while Booking.com clearly stated that the hotel was responsible for issuing the invoice. We contacted the hotel multiple times through different channels and had to follow up repeatedly for more than a month before finally receiving a document. The whole process was unnecessarily complicated and time-consuming, and this could have been handled much more professionally.
- 4.5/5
Superb
- 5/5
Beautiful site for relaxing vacation! Our room was spacious & clean. The bed was VERY comfortable! Delicious breakfast offered. We especially enjoyed the pool & hot tub! It would've been great to have our bed made up daily, but not a big deal. The policy is that housekeeping is provided every 3 days & it was stated upfront (but if towels were needed we could've let them know...we were fine). Elevator keypad appeared to need new buttons...yet truly a minor issue!
- 5/5
Beautiful site for relaxing vacation! Our room was spacious & clean. The bed was VERY comfortable! Delicious breakfast offered. We especially enjoyed the pool & hot tub! It would've been great to have our bed made up daily, but not a big deal. The policy is that housekeeping is provided every 3 days & it was stated upfront (but if towels were needed we could've let them know...we were fine). Elevator keypad appeared to need new buttons...yet truly a minor issue!
- 5/5
Clean and friendly team Very little not to like
- 5/5
Sonesta Suites Scottsdale Gainey Ranch is a beautiful, clean, and well-kept property. Overall, we had a very nice stay. The only thing to note is that we visited during spring break, so the hotel was quite busy with many kids around. If you’re looking for a quieter, more relaxing stay, this may not be the best choice during that time of year. Other than that, it’s a lovely hotel.
- 5/5
Even though they were busy, my friend and I BOTH were able to get early check in. The breakfast was great. The pool was wonderful. We were very happy there. There was nothing I didn't like. I did have a view of the parking lot unfortunately, but a building is a building and the other amenities made it all worth it.
- 5/5
Even though they were busy, my friend and I BOTH were able to get early check in. The breakfast was great. The pool was wonderful. We were very happy there. There was nothing I didn't like. I did have a view of the parking lot unfortunately, but a building is a building and the other amenities made it all worth it.
- 4/5
Great location. Friendly staff. Lovely pool area. The free breakfast not great if you are looking for protein. Rooms need a refresh.
- 4/5
The room size is larger than most hotels and was clean. The kitchenette had a full size refrigerator, single cup Keurig, 2 plates, 2 forks, knives and spoons. The dishwasher and the garbage disposal did not work. The free breakfast was similar to most free breakfasts in other hotels. The pool area is very nice and the hotel is located next to a shopping complex with a Sprouts grocery store and the Village Tavern restaurant which had a nice happy hour and good food.
- 5/5
Free breakfast and happy hour,perfect!
- 5/5
Yes
- 5/5
All was good! It was just a little more costly than I like, but willing to pay more for comfort cleanliness, and great staff.
- 5/5
Enjoyed the entire stay at Sonesta! All was good! It was just a little more costly than I like, but willing to pay more for comfort cleanliness, and great staff.
- 5/5
Loved our stay!
- 4/5
Very good
- 3/5
It was a quick trip. I didn’t use most of the facilities. The property was clean and the staff I interacted with was great.
- 4/5
But the hot tub did not look clean enough to go in
- 4.5/5
room and pool area N/A
- 4.5/5
room and pool area N/A
- 5/5
Breakfast was fresh and good.. the happy hour was nice with fresh veggies chips and dips and very good
- 4.5/5
Superb
- 4.5/5
The breakfast was one of the best complimentary breakfasts we have had at a hotel... fresh and with plenty of healthy options. The pool was fantastic, it had a real resort kind of feel with lots of sunshine and beautiful palm trees surrounding the area. Nothing!
- 4.5/5
Nothing!
- 4/5
Pool, breakfast, staff and location The air conditioning can be a bit loud. The fan in the bathroom made loud noises and unusable
- 4/5
Pool, breakfast, staff and location The air conditioning can be a bit loud. The fan in the bathroom made loud noises and unusable
- 2/5
Arrived to find that their system had been down for an hour. They were telling customers they could cancel their reservation and go somewhere else. wWe had to wait about an hour for the system to come up. They couldn’t accommodate us and just give us an empty room and figure it out later. We were there for a show on the next night. It’s a good thing we didn’t arrive the same day as the show. Everything else about the place was nice and convenient location.
- 4/5
Very good
- 5/5
Clean room and pleasant staff and breakfast.
- 5/5
Great clean place to stay. Wonderful service and amenities.
- 4/5
The room and bed were very comfortable. The plumbing had an odd noise that would start up but not from our use of the water. The staff was okay but every time I stepped up to the customer service counter I did not feel like I was the priority.
- 3/5
The toilet in our room was a wobblier- It needed to be tightened up. Staff was GREAT!! Very accommodating to my difficult wife. lol
- 4/5
Bed was too soft for me and had a very sore back in the mornings. Really my only complaint
- 5/5
Excellent breakfast , happy hour, awesome staff
- 5/5
We had an excellent experience at Sonesta. It was our get away weekend and
- 5/5
Everything. The rooms are big and very comfortable. The outside setting is perfect for sitting around the pool or enjoying great free breakfast and happy hour. The staff couldn’t be nicer
- 5/5
Great breakfast. Our families second stay. We will be back.
- 5/5
Exceptional
- 5/5
N/A
- 5/5
Beautiful courtyard, room was clean and spacious, complimentary happy hour and hot breakfast N/A
- 4.5/5
Comfortable, easy parking, nice pool No retailing or shops around, kind of boring architecture, busy w 100 rooms
- 2/5
Breakfast was good but staff were abrupt with closing. Literally removed coffee pot while I was in line. Management was kind and gave kids bears, but cleanliness was an issue esp rooms/bathrooms.
- 5/5
Getting older but nice
- 5/5
Beautiful property in great location. Good breakfast (although I wish it were open past (9:00 am) and happy hour.
- 5/5
Clean facility, happy hour and the staff were awesome Nothing
- 1/5
we had room booked from the 8-12th. however after arriving, and going to the room, i couldn’t stay any longer. The couch in the common area was disgusting and unfortunately after i sat on it, the entire night was spent in the shower. i was getting bit by something. i don’t want to know, we wound up booking somewhere else, and working on getting the refund. biggest issue with expedia. i cannot recommend this place at all
- 5/5
Great resort like feel... terrific and friendly staff, delish breakfasts, and awesome pool-hot tub! Perfect getaway. 😊
- 3/5
Pros: pool was nice and free breakfast and happy hour were good
- 4.5/5
Had a really nice time, enjoyed the restaurants and shopping area
- 4/5
- 5/5
Place was awesome!!! Nice pool nice bar area and free happy hour and free breakfast!!! This place is a resort not a hotel!! Had everything plus more!!! Highly recommend!!! Even let us check in early!!! 10/10
- 4/5
Property is well maintained, and the room was very nice
- 5/5
Also always had to ask for another set of towels as there were 4 of us and 3 sets of towels. The rooms ate also very short in outlets for charging devices. With 4 people we had a lot of devices that needed plugging in. Had to have them in the kitchen. We loved the breakfast and that there was a menu change every day but thechours are too short. We had to jump out of bed and get our food and bring it back to the room. I think that area is prone to more people on vacation not business people. We like to sleep in and relax!
- 5/5
Clean room, nice grounds, great location to enjoy Scottsdale. Some kitchen features in the room seemed a bit dated, but it did not detract from stay.
- 5/5
The swimming pool was great and well maintained. The staff was very friendly and helpful. The lobby/pool bar had great service. Shad and Richard made our stay great with good bar service. The breakfast options were endless and the pancake bar was great with all the topping options.
- 4.5/5
We really like the space in the suites. The breakfast was excellent, and the pool in the workout room were great. The customer service was very prompt and responsive, and that helped to enjoy our stay even more.
- 5/5
We had a great stay! The staff was very friendly and we were given a wonderful room upgrade without even asking! Happy hour and breakfast were both nice to have. The pool was a very nice size, although it was a bit chilly. The location can’t be beat and I would definitely return here!
- 4/5
Asked for extra duvet at reception for sofa bed and was told cleaning staff had gone home. Could have been friendlier Breakfast was good for complimentary Sunbeds by pool in short supply and ran out Useful that the pool opened early
- 4/5
Breakfast was okay Pool was cold Elevator was broken Shower drained pretty slow Beds were comfy and the kitchen was nice
- 4/5
It's pet friendly
- 4.5/5
The welcome and the super attention Mr. Fausto did for my family and my dogs ? . I love how nice they were with my dogs really welcome and friendly hotel ? the pool was very clean and the patio too ❤️ everyone that works there are so amazing in what they do and friendly . Definitely I will choose this hotel again ❤️
- 5/5
Fantastic boutique hotel. Great pool awesome breakfast and attentive helpful staff. Definitely would return ?
- 5/5
Yes
- 3/5
The breakfast was good. The kitchen was not well stocked…2 plates, 2 forks… the staff was great.
- 4/5
Breakfast and happy hour were awesome
- 5/5
The staff was really friendly and helpful. The rooms were nice and the outdoor courtyard was beautiful. Location was great too.
- 5/5
I stayed for three nights with my 16 yo daughter. Great place for a mother/daughter trip! The breakfast had variety and was very well attended to, the pool area was clean and well-maintained, and the rooms were comfortable. Staff were very friendly. I would definitely stay here again!
- 4.5/5
The grounds, landscaping, and pool area are very nice. Staff are very friendly and helpful. Bed was very comfortable with a lots of space in the room. We were pleasantly surprised and will definitely be going back!
- 5/5
Great layout and amenities. Hallways are a bit long and dark, could use some refreshing Breakfast buffet good
- 5/5
Good
- 4/5
Great overall value and the happy hour is a cute touch. Kids loved that part of the early evening.
- 4/5
Didn’t come to clean my room til almost 4 pm. Originally left 1 washcloth in the room for three of us. Had to call room keeping and of course didn’t speak English. Then no communication between that housekeeper and the lady that came to clean the room as she also gave me new towels.
- 5/5
Great breakfast and happy hour.
- 3/5
Room was out dated, staff wasn't friendly. We told them it was our anniversary, and nothing special was done. We paid for an upgrade, it was not very upgraded. Noisy room.
- 4/5
Better food for happy hour not snacks
- 5/5
Very clean, friendly staff, nice amenities and close to everything. Could use a refresh, but overall very happy with our experience.
- 5/5
The staff was friendly and very accommodating. The rooms were great and the grounds were beautiful.
- 5/5
Breakfast could have gone until 10 am. It closed at 9 am sharp. Complementary water in the rooms would be really nice.
- 5/5
Very quiet, clean, beautiful, and relaxing! This will be our go to property whenever we are in Arizona! The price was a little high, but it was a treat for us!
- 5/5
Loved the hot cookie, the breakfast and cocktail hour.
- 4.5/5
Great breakfast and wonderful room! very spacious and comfortable beds crowded (short) breakfast and happy hour but nice offerings!
- 5/5
Great property, pool area was lovely, 2 bedrooms with 2 bathrooms was perfect for our family of four. Enjoyed the free breakfast and happy hour, staff was great.
- 4/5
Everything was clean and all staff friendly It was very hot during our stay so I believe they filled very cold water in the pool Other than kids hard for adults to take that much cold water But overall a great experience
- 4/5
It was very nice and comfy pool was a little cold but I'm sure it won't be soon
- 3/5
The pool was freezing - very uncomfortable. But the pool area was nice and the hot tub was fine. The rooms are quite outdated and could use a refresh. Staff was adequate, but not overly friendly or anxious to make your stay the best it could be. Wonderful location - central to all things Scottsdale. Sprouts Grocery walking distance was amazing.
- 4/5
great stay, pool should be heated, great surroundings
- 3/5
Pool was not heated, contrary to what they advertised. The bar/restaurant was closed for dinner, also contrary to what was advertised.
- 3/5
Property is nice just out dated. I requested and paid for a courtyard view suit with a balcony however I had a small room with a view of the roof. Could t see the courtyard or pool as requested. Staff was friendly but cost of everything high.
- 3/5
My only real disappointment was the bar being closed except during Happy Hour. I was told this was due to staffing issues, but it still impacted my experience. When I choose a hotel, two things matter most to me: location and whether it has a bar. After a long day, I really look forward to unwinding with a cocktail on‑site, so having the bar unavailable for most of the day was a letdown. Overall, it’s a great property with excellent staff, but the limited bar hours kept it from being the perfect stay.
- 3/5
Poolside bar was not open, pool not heated and no towels in the room. Towels finally arrived for 1 person and had to call again for 2 more sets.
- 4/5
No coffee in room.
- 4/5
Late check in do to delayed flight and we had been shut out. We had to wait over 30 min for commuter to finish its closing. We were then charged for that night again.
- 5/5
Clean and beautiful grounds.
- 4/5
Beautiful grounds, convenient parking, nice location next to a shopping/dining area you can walk to. Rooms could definitely use some updating.
- 3/5
Pool area very nice. Breakfast was good. Happy hour was fine. Room was very small and needs updating as well as window cleaning.
- 4/5
Breakfast buffet and happy hour. Non service Of rooms not so much. Stayed 4 days and Requested service on 5th, now 3:10 PM and Nothing as yet. Think there should be regularly scheduled room service as in most hotels.
- 4/5
Breakfast buffet and happy hour. Non service Of rooms not so much. Stayed 4 days and Requested service on 5th, now 3:10 PM and Nothing as yet. Think there should be regularly scheduled room service as in most hotels.
- 5/5
Pool was amazing and never any issues finding a seat and you can’t beat happy hour!
- 5/5
Pool was amazing and never any issues finding a seat and you can’t beat happy hour!
- 3/5
Plenty of poolside seating. Onsite laundry was recently upgraded.
- 3/5
Plenty of poolside seating. Onsite laundry was recently upgraded.
- 3/5
The pool is shaded, the hot tub is small, the rooms are dated in dark browns and early 2000’s finishes. Overall overpriced.
- 3/5
The pool is shaded, the hot tub is small, the rooms are dated in dark browns and early 2000’s finishes. Overall overpriced.
- 4/5
Nice and clean facility. The morning breakfast and evening happy hour are a nice touch. Great staff. Also within walking distance to a shopping center and restaurants.
- 4/5
Nice and clean facility. The morning breakfast and evening happy hour are a nice touch. Great staff. Also within walking distance to a shopping center and restaurants.
- 2/5
Tow things were good, beds and costumer service of the front desk. Charged for parking in desert although we have free parking (disability parking); been charged for breakfast although we had it one day and it was very poor breakfast not even compatible with European hotel breakfast, located in far village at the border. Charged for 3 days room cleaning, and resort policy for room service and cleaning is every other day, and we had the service the night before checkout (one time), we talked with front desk and we got refund for one day only. not going back to this place.
- 2/5
Tow things were good, beds and costumer service of the front desk. Charged for parking in desert although we have free parking (disability parking); been charged for breakfast although we had it one day and it was very poor breakfast not even compatible with European hotel breakfast, located in far village at the border. Charged for 3 days room cleaning, and resort policy for room service and cleaning is every other day, and we had the service the night before checkout (one time), we talked with front desk and we got refund for one day only. not going back to this place.
- 4/5
Wonderful staff. Very friendly and helpful.
- 4/5
Wonderful staff. Very friendly and helpful.
- 5/5
The staff was amazing
- 5/5
The staff was amazing
- 4/5
Room is nicely updated except for the bathroom. The kitchen has full size fridge, stove top and eating and prep space. We enjoyed the breakfast and the happy hour.
- 4/5
Room is nicely updated except for the bathroom. The kitchen has full size fridge, stove top and eating and prep space. We enjoyed the breakfast and the happy hour.
- 4/5
Staff has been excellent along with the Happy Hour and breakfasts - delicious!
- 4/5
Staff has been excellent along with the Happy Hour and breakfasts - delicious!
- 5/5
Everything was great, Nice property, loved that we could walk to nice bars and restaurants in 5 min.
- 5/5
Everything was great, Nice property, loved that we could walk to nice bars and restaurants in 5 min.
- 5/5
Everything was great! Front desk was so nice. Hotel smelled amazing. Room was very clean. Pool area was beautiful and relaxing. Breakfast was very good. Definitely would stay here again.
- 5/5
Everything was great! Front desk was so nice. Hotel smelled amazing. Room was very clean. Pool area was beautiful and relaxing. Breakfast was very good. Definitely would stay here again.
- 5/5
Spotless room, very friendly and professional staff. Extremely helpful. Would recommend to friends and family. Overall perfect experience!
- 5/5
Spotless room, very friendly and professional staff. Extremely helpful. Would recommend to friends and family. Overall perfect experience!
- 2/5
The pool, the staff and the happy hour are great. But this place is way overpriced. The quality of the furnishings, carpet, etc are the cheapest possible.
- 2/5
The pool, the staff and the happy hour are great. But this place is way overpriced. The quality of the furnishings, carpet, etc are the cheapest possible.
- 5/5
Very clean and good location
- 5/5
Very clean and good location
- 5/5
Staff was most courteous. Received a message each day of our stay asking whether we needed any anything. Breakfast was excellent. Rooms were very clean.
- 5/5
Staff was most courteous. Received a message each day of our stay asking whether we needed any anything. Breakfast was excellent. Rooms were very clean.
- 4/5
Hotel was nice, quiet, and clean. Breakfast buffet was great as well as bartender and the pool area. The hotel itself was very clean and nice, but could defenitley use a lot of updating cosmetically.
- 4/5
Hotel was nice, quiet, and clean. Breakfast buffet was great as well as bartender and the pool area. The hotel itself was very clean and nice, but could defenitley use a lot of updating cosmetically.
- 4/5
Very nice - staff was smiling. Appreciate the breakfast and happy hour
- 4/5
Very nice - staff was smiling. Appreciate the breakfast and happy hour
- 5/5
Yes
- 5/5
Yes
- 1/5
The hotel is beautiful! Unfortunately, we checked in but never used the room because my husband was admitted to the hospital due to a medical emergency. When I called the hotel, asking for help regarding our belongings in the room, explaining that we are from Texas and my husband is in the hospital, the rep showed absolutely no compassion and made no attempt to help me find a solution to storing our items until the emergency was resolved. Instead, she offered to charge me for another night at twice the price. I was forced to leave my husband’s side at the hospital to gather our things. Upon arrival, I realized I had misplaced my room key. I went to the front desk asking for a replacement, explaining to the man at the front desk what I had experienced when I called. He said absolutely nothing to me- just handed me a new room key. This hotel looks nice, but the staff are arrogant, unkind, and unhelpful. Look elsewhere if you don’t like to give your hard-earned money to people like this.
- 1/5
The hotel is beautiful! Unfortunately, we checked in but never used the room because my husband was admitted to the hospital due to a medical emergency. When I called the hotel, asking for help regarding our belongings in the room, explaining that we are from Texas and my husband is in the hospital, the rep showed absolutely no compassion and made no attempt to help me find a solution to storing our items until the emergency was resolved. Instead, she offered to charge me for another night at twice the price. I was forced to leave my husband’s side at the hospital to gather our things. Upon arrival, I realized I had misplaced my room key. I went to the front desk asking for a replacement, explaining to the man at the front desk what I had experienced when I called. He said absolutely nothing to me- just handed me a new room key. This hotel looks nice, but the staff are arrogant, unkind, and unhelpful. Look elsewhere if you don’t like to give your hard-earned money to people like this.
- 3/5
The the shower and toilet didnt appear very clean there were long strands of hair on shower wall and mold on sides of the stall and the bottom of thw shower stall door
- 3/5
The the shower and toilet didnt appear very clean there were long strands of hair on shower wall and mold on sides of the stall and the bottom of thw shower stall door
- 3/5
Maintenance cleaning at 730pm not exactly relaxing.
- 3/5
Maintenance cleaning at 730pm not exactly relaxing.
- 3/5
The room was average and the hotel needs some updating. The outside ground were very nice but the inside was very dated. My biggest issue was that I had to ask multiple times for new towels (which were supposed to be refreshed every day) and I had a problem with the plug in the bathroom and had to ask twice for someone to come and look at it.
- 3/5
The room was average and the hotel needs some updating. The outside ground were very nice but the inside was very dated. My biggest issue was that I had to ask multiple times for new towels (which were supposed to be refreshed every day) and I had a problem with the plug in the bathroom and had to ask twice for someone to come and look at it.
- 5/5
ALL THE ABOVE VERY FRIENDLY STAFF LOOK FORWARD TO MY NEXT STAY THANK YOU
- 5/5
ALL THE ABOVE VERY FRIENDLY STAFF LOOK FORWARD TO MY NEXT STAY THANK YOU
- 4/5
Rooms are big and nice size kitchen area. The only negative is the rooms seemed a little outdated other than that the stay was good.
- 4/5
Rooms are big and nice size kitchen area. The only negative is the rooms seemed a little outdated other than that the stay was good.
- 4/5
Hotel was dated but nice. The room was clean and the facility was tidy. My biggest complaint was the walk-in shower did not have proper drainage and damming so there was water everywhere.
- 4/5
Hotel was dated but nice. The room was clean and the facility was tidy. My biggest complaint was the walk-in shower did not have proper drainage and damming so there was water everywhere.
- 5/5
Clean rooms and friendly staff
- 5/5
Clean rooms and friendly staff
- 2/5
Our short stay was good, complimentary breakfast was good too. Our room was nice and big and all but they didn’t clean it the next morning, not even taking out the trash, nothing. So that wasn’t what we were expecting.
- 2/5
Our short stay was good, complimentary breakfast was good too. Our room was nice and big and all but they didn’t clean it the next morning, not even taking out the trash, nothing. So that wasn’t what we were expecting.
- 5/5
Clean rooms, grounds and the staff was wonderful. Generous selection at the breakfast buffet and the complimentary snacks in the evening were a great bonus! If ever back in Scottsdale this is where I would stay!
- 5/5
Clean rooms, grounds and the staff was wonderful. Generous selection at the breakfast buffet and the complimentary snacks in the evening were a great bonus! If ever back in Scottsdale this is where I would stay!
- 5/5
YES
- 5/5
YES
- 5/5
Great stay
- 4/5
The hotel is in a great location for easy access to shopping and restaurants. The rooms were large, fully equipped kitchen and Sprouts market was located in the shopping center next door. I would highly recommend this hotel.
- 3/5
Room was OK, although a bit dated and there were a few small issues including that the shower drained very slowly. The whole place was very noisy and we had to change rooms on the first night in order to obtain a less noisy room.The maid service was annoyingly inconsistent and really inadequate
- 3/5
The heater in the restroom was not working & making a loud noise.
- 5/5
Very nice room, great breakfast and close to a shopping center with restaurants.
- 5/5
We really enjoy this hotel. It’s a nice facility with great rooms, you have a nice kitchenette, full size refrigerator, and our 2 bedroom, 2 bath had 3 brand new tvs. My wife and I really enjoyed our stay. I am being treated at Mayo Clinic, and this is a perfect location. Really nice restaurant next door too.
- 5/5
The staff were particularly helpful and friendly.
- 4/5
The pillows were pretty bad, looked fluffy but your head fell straight through, led to an uncomfortable nights sleep for my wife and I. The staff was very friendly but oddly didn’t know basic things about the hotel. For example, I was staying on the 2nd floor and couldn’t find the ice machine. Called down to the front desk and they said it was only on the first floor. The next day, I found an ice machine on the opposite side of the 2nd floor. Just strange they didn’t know.
- 4/5
Very nice
- 3/5
sheets had some stains
- 5/5
Good spot in Scottsdale for a football weekend…
- 5/5
The entire experience.
- 5/5
The staff was excellent, the room was clean and comfortable and the location is outstanding.
- 5/5
Good start to the day
- 5/5
Clean room, breakfast, happy hour,
- 4/5
Honest Review- the hotel was outdated but the hotel and rooms were clean. The breakfast was great some days and okay other days. The pool and hot tub were warm and clean. Love the onsite laundry. There was plenty self parking. The free happy hour was nice. There was a ton of staff walking around if you need something. Easy access to hwy. For the cost, I thought it was worth it especially compared to other hotels.
- 3/5
We found cockroaches in our room on the last day.
- 5/5
Nice hotel with good amenities.
- 5/5
Great service and overall experience
- 5/5
The outdoor patio with the heaters was a lovely place to hang out. The hotel was perfectly located.
- 4/5
Steps away from a great mall of shops & restaurants. The staff is terrific. Friendly & responsive. But their technology is terrible. To stay connected you need to sign in each time you leave the property. Lastly, the stall shower was TERRIBLE. The design of the shower door does not allow you to turn on & adjust the temperature before stepping in. I bring my own shampoo and conditioner & there is NO place to put them except the floor.
- 5/5
Good breakfast!
- 4/5
The room was clean, staff was nice, breakfast was very good: Everything was great, but I had to take one star away because I was never told about the $30 daily resort fee, which added $150 to my 5 night stay and I believe it was too high, we didn’t use any amenities since we came to a soccer fest and we were out all day, It just feel that we were charged for the “free breakfast”
- 4/5
We loved rhe kitchen in the room and separate living room area. Breakfast was great on the weekend, and pretty awful on weekdays. I'm not sure if it was different people making the food or what the difference was, but food was soggy and ubder cooked on weekdays. The 6am-10pm pool and hot tub hours were nice.
- 5/5
Perfect
- 5/5
What a fantastic hotel in a great location. Our room is fantastic. It’s a big studio-sized room with a full kitchen and just very expansive. It’s really well done and comfortable. It will be our new place when coming to Scottsdale.
- 4/5
Great breakfast!
- 3/5
Well, our check in with Nicholas the manger was great! Everything after that was average for example the walls are so thin in your room you can hear next door there full convo all windows and doors shut you can still hear people by the pool.The morning breakfast was a joke all the items they had were bland. Upon check out the girl at the front desk no season greeting as it's Christmas! Christmas breakfast was a biscuit and a sausage. We would not be staying here again even though Nicholas was great. Lighting in the rooms are very dull as well. Sofa needs to be replaced too soft.
- 5/5
Great place! Confortable and clean suites. Nice breakfast and the complementary happy hour is a plus! And the staff is amazingly attentive. Also the area around is beautiful.
- 3/5
Never cleaned room or made beds even though they said they would. Had to bribe maid just to make the bed 1 time. And this was for a 5 day stay. Free Happy hour & Breakfast nothing special. Nice grounds and spacious rooms and staff nice. Will skip returning as there are so many great choices in Scottsdale .
- 5/5
We have stayed at Sonesta multi days twice in last month. Really impressed both times, very clean, good breakfast, nice happy hour, and the location is perfect for me as a patient at Mayo Clinic. I’m sure we will be back.
- 5/5
It was a very pleasant experience
- 5/5
The room was great and the staff was friendly and prompt.
- 5/5
We absolute this location! The staff to a person are extremely friendly and welcoming. Suites are very comfortable and the property is beautiful!
- 5/5
Nice clean and great value.
- 5/5
Large room. Good amenities. Very accommodating staff
- 5/5
nice hotel
- 4/5
Breakfast fantastic. Staff friendly & professional.
- 5/5
Very nice room Great breakfast and happy hour
- 4/5
Nice food and shopping right next door
- 5/5
The staff were incredible. Very accommodating. The rooms were spacious.
- 3/5
The hotel look and lobby is nice. Bkfast good and happy hour and snacks are nice. The rooms do not have as much upkeep put into them. Very outdated, for charging devices (30 pin iPod holder on the alarm clock) 2 stand alone usb hubs. Also the room was fairly dirty. Unknown splatters on drapes and bathroom casing. Some hairs on the towels. Received a blanket for the pull out with a huge spill on it and had to call to get another, which has several smalls holes in it. Found wrappers under the end table by the bed which means cleaning was not thorough before our check in. Overall, it was ok. Not sure I would choose this location again.
- 5/5
Room was spacious. Clean room and quiet area.
- 5/5
Fun happy hour. TV was the only negative. Impossible to figure out!
- 4/5
Shower leaks all over the bathroom. Good breakfast.
- 3/5
View of laundry bins and service door under our room was always open.
- 4/5
Rooms were clean and quiet
- 5/5
Room was excellent and lots of nice amenities like breakfast and 5 pm appetizers.
- 5/5
Great
- 5/5
Beautiful clean facility! Attentive and knowledgable staff, hot breakfast with so many options including gluten free and vegetarian. Lovely evening wine reception with snacks. Especially enjoyed the private outside patio on the courtyard near the pool! Comfy bed, clean room, well appointed kitchen! Will be back again!
- 5/5
Friendly staff, nice rooms, nice breakfast, do wish they would have had yogurt, is definitely somewhere i would stay again
- 5/5
Everything about this location was beautiful
- 5/5
Courteous staff, clean room, great location.
- 4/5
good people
- 4/5
Large room with kitchenette
- 5/5
Yes
- 4/5
Staff , donors personnel were very accommodating!
- 4/5
Didn’t pay for Evian bottles— they should have been a courtesy.
- 5/5
The room was clean and nice. Plenty of amenities and the ability to cast our favorite shows from our phones. We will stay here again. Thank you Klodya!!
- 4/5
Breakfast and courtyard
- 5/5
Hotel went out of the way to help us when our car battery dief
- 5/5
Beautiful hotel with a great pool. Loved the happy hour.
- 5/5
Very convenient, close to everything
- 5/5
Friendly staff. Great place to relax
- 5/5
Nick was amazing! Kind, friendly and so helpful!
- 5/5
great stay! clean, great pool and breakfast
- 5/5
Staff at the property where excellant and rooms very nice and clean. Would definitely stay there again.
- 4/5
The staff was fantastic and the breakfast and cocktail hours are good and well attended. Hats off to the team for doing all they can here.
- 5/5
Had a variety for everyone from oatmeal to cereal to hot danishes of bagels excellent eggs, bacon, sausages, coffee, and different juices
- 5/5
We
- 5/5
Absolutely wonderful stay! We will be back
- 4/5
Great staff. Peaceful property. Beautiful courtyard.
- 5/5
Breakfast was excellent. The pool area was beautiful.
- 5/5
Staff was friendly and hotel room was clean and comfy.
- 5/5
Nice breakfast selection
- 5/5
Beautiful property and friendly staff. And of course the breakfast is deluxe.
- 4/5
Rooms are dated, but location and breakfast are good. Staff are very courteous.
- 4/5
Amazing breakfast buffet, the resort was under renovation with painting but, still nice. Happy hour was great! The staff was very knowledgable on places to go for dinner and things to do.
- 5/5
Great place to stay.
- 5/5
I love staying at this Sonesta Suites- the staff are wonderful, it is a beautiful property and I love the pool area. Always a wonderful breakfast and happy hour!
- 4/5
Nice pool area
- 5/5
Love this hotel
- 5/5
The breakfast menu was great the food tasted amazing and I like how they had the social time with the chips and salsa but the biggest thing was the staff was amazing they were all very helpful specially a lady name Liz she was so sweet and caring and very helpful.
- 5/5
I highly recommend this hotel for your stay. Great staff, beautiful facility, relaxing environment and in a great location!
- 5/5
Staff was amazing we really enjoyed Michael the night auditor he was very knowledgeable and professional
- 3/5
Inconsistent breakfast
- 5/5
Muy buen servicio , atención , volvería a hospedarme gracias
- 4/5
The room was wonderful. I didn't like having to pay additional $30 for services not used. Light breakfast, evening wine and snacks. Nice but I had to pay for it even though I didn't use it. For that reason alone, I will NOT use Sonesta Suites again.
- 5/5
Beautiful landscape.
- 5/5
Love the vegetation, plants, etc. well maintained
- 5/5
Loved the breakfast, pool and hot tub
- 5/5
Great Stay!
- 3/5
They dont have daily house keeping and asking for ectra towels was an issue
- 4/5
The carpet smells
- 5/5
Beautiful get-away and a very kind and helpful staff. We've stayed here twice and the second time was with our children and they loved it too. We felt so relaxed and welcomed!
- 5/5
Property was very well maintained, clean and service was very friendly. Continental breakfast was absolutely a plus! Great stay, would definitely recommend.
- 4/5
I loved our stay here and plan to go back often! The only reason the review isn't all 5 stars is because they are doing construction. Their were painters working near the pool area. They were clean and did their best not be disruptive, however it was less relaxing and peaceful having paint being sprayed and construction noise out by the pool.
- 4/5
It is undergoing some external renovation but is in need of work on some of the in room facilities especially the stove top No kettles available though there is a coffee machine The evening free supper has been downgraded to a happy hour drinking session
- 5/5
Clean and upscale property. Pool was warm and clean as well.
- 5/5
The food was really good and affordable.. staffing was amazing they were very kind . The hotel it self was very clean
- 5/5
Great comfortable beds
- 5/5
This hotel is so wonderful in so many ways. The room was comfortable, nice bed, shower and sitting area. The breakfast buffet has many options, eggs, sausage, oatmeal, danish juice and coffee.we stayed twice and both times was very nice. The second time we were in a newly renovated room with new carpet. There is a great restaurant in the immediate area “Village Tavern” and the food was delicious and the staff was very courteous. My husband ordered the Fish & Chips and said they were very good. I had the Sea Bass and it was delicious as well.The warm butter cake was to die for it was topped with French vanilla ice cream, raspberry sauce and fresh strawberries and blueberries. . We will definitely be going back to this hotel soon!
- 3/5
Carpets and pool area were unkept and needed attention.
- 2/5
The property is looking outdated… color & decor.
- 5/5
Very well desired area. Friendly staff. Great oook area.
- 4/5
Breakfast was great and culinary staff were extremely pleasant.
- 5/5
The King and Queen size beds were just divine. Very comfy and nice pillow assortment with luxury bedding. Nice bedroom setup with nightstand and good lighting options.
- 5/5
I love the view from the living room to the outside patio to the pool .. having breakfast with the best view ..
- 5/5
The room was very comfortable, quiet, great a/c. Spacious also. We loved the new carpet. The breakfast buffet was also tasty. I had oatmeal and it was nice to have almond milk.
- 5/5
I was completely impressed with their professionalism and customer service, breakfast provided daily, which was good, room as advertised very spacious and clean, comfortable beds, nice pool area, and Internet access. I will definitely book another stay. Very friendly !!!
- 5/5
Very nice family or business hotel. Nice pool
- 5/5
Good place
- 2/5
Unfortunately, within 15 minutes of checking into my room, an old fashioned/ outdated charger block blew up my brand new Apple iPhone! I was left without a device for the duration of my stay. The property promised to support an insurance claim for my device & the cost of purchasing a replacement device. On return to the UK, they then sent an email refusing to accept liability for what happened to my phone! I am taking this further!
- 3/5
Despite booking a non smoking room, the hallway reeked of smoke I called to ask what was going on
- 3/5
- 4/5
Good location
- 5/5
There’s was shops and restaurants near the hotel.
- 1/5
When I arrived, the front desk attendant was on her cell phone for 15 minutes without acknowledging me. I stood where she could see me and she just continued on her phone call like I wasn’t even there. Breakfast wasn’t as good as I remembered from being there some years back. The fruit was gross and the eggs and sausage was cold.
- 3/5
Rooms were kind of old, not very specious. Needs some renovation in hallway’s areas. But pool was really nice and also we appreciate complementary breakfast.
- 5/5
Great place to stay
- 5/5
Even though we were given a map we and others got turned around and lost inside. The signage with east west Lobby, needs big improvement.
- 5/5
Amazing pool, great breakfast and happy hour. Comfortable beds and easy, free parking
- 3/5
I like the courtyard, pool area, the free breakfast and happy hour.
- 5/5
Very comfortable, clean, family friendly, great service, amazing pool and pool bar. Breakfast area furniture needs a bit of maintenance but did love the variety of seating options. Definitely returning for little getaway.
- 5/5
The room had a full size fridge with an ice/water dispenser...so no need to buy bottled water...bedding was high thread count..great quality...included breakfast had all the basics covered ...eggs,fresh fruit,etc,etc. Good value gor money,especially if u have little kids. Nice sized swimming pool
- 3/5
The staff are great however the room was not clean and the floors were very stained
- 3/5
The room carpet is old
- 5/5
Pool was wonderful and cool
- 5/5
Nice
- 5/5
Amazing experience from check-in to check -out
- 5/5
The beds are comfortable & the rooms have everything you need. The location is great too. Can’t wait to stay again.
- 5/5
Great property. Staff was friendly and really enjoyed the early evening free nibblies/drinks.
- 5/5
Property is well run and staff is great. Loved the complimentary breakfast and manager’s reception.
- 5/5
Will stay again
- 2/5
The room we got was not the one we ordered. The cleaning service deserves minus 2 stars. The hotel area is very nice. The breakfast is excellent. But the rooms are very old and dirty.
- 5/5
Very friendly staff, clean, and great service at the hotel.
- 5/5
Been staying at this property for work for 25 years. It’s always been clean, comfortable and friendly. Not every Sonesta is a home run so was concerned when this hotel became part of this chain. So far so good. They’ve done a nice job of keeping this place updated including a newly renovated pool and some of the niceties like happy hour and complimentary hot breakfast. The location is great with Gainey Village next door and all of north Scottsdale in nearby driving distance.
- 5/5
Was really nice place to relax with kids
- 5/5
Great place with super friendly staff
- 5/5
Overall, great
- 5/5
The hotel was in a great location, was clean, and all the staff I interacted with were delightful.
- 5/5
This was my third time staying here. It is great. Nothing too fancy yet checks all the boxes. The staff is super friendly and the property is beautiful. The breakfast is amazing and the location is perfect for Nirth Scottsdale. I look forward to staying here when I return for business!
- 4/5
Property is beautiful and
- 4/5
The staff at this property were great. The pool was nice could have been a little cleaner. The room was ok not very clean and around the perimeter of the carpet in the room very heavy dust along with the hallways. Property needs a face lift! The staff at the free breakfast and happy hour were wonderful. Enjoyed the breakfast and happy hour! I would stay here again just wish things could get spruced up a bit.
- 5/5
The staff were great . Facility clean. Very accommodating I would def stay here again !!!!!
- 5/5
Had a great time just a weekend staycation getaway
- 5/5
We were only there for a short time. One night. Enjoyed the pool and hot tub in the evening but only had enough time for breakfast and then off to the airport. The room and the pool/hottub were all great. Only negative was having to ask several times for the milk to be refilled only to find after going to the kitchen door, that there was no milk available. Our time was short. Had I known earlier I would have used the oat milk or almond milk right away and not waited around. Otherwise everything was great.
- 5/5
Staff was very friendly and accommodating. Property was clean and well maintained. Room was spacious and had everything we needed. Plenty of space to relax by the pool and a great little breakfast buffet :)
- 4/5
The courtyard view was beautiful and peaceful
- 4/5
Good property, central location, has everything needed for a vacation. Rooms are in need for some upgrade, especially carpets, but nothing major. Will stay there again.
- 5/5
This is our go to for a get away. SONESTA did not disappoint. Staff very courteous. Only thing that disappoints are the carpets are nasty in the rooms. Last 2 times we have had the same issue. Otherwise clean.
- 5/5
Amazing. Hands down a great property. Amazing breakfast! Great complimentary drink hour and snacks. The bed was so comfortable, the kitchens are outstanding, the staff was so trustable and amazing. I wont stay anywhere else after this! Thank you for making my stay outstanding and remarkable. Because of happy hour and snacks I am a forever guest when I come to stay! Pool is also very relaxing. Beautiful landscapcap and thank you for providing great lounge chairs and beach towels. Thank you
- 5/5
Enjoyed our stay very much!
- 5/5
Rooms were very clean. Beds were very comfy. Free breakfast daily, happy hour 5-6 with free drinks and apps!!
- 3/5
Good = friendly & professional staff Good = breakfast included Good = convenient having kitchens in rooms & full size fridge with freezer Need improvement = carpets are filthy in suites, maybe replace with either luxury vinyl planks or tile (much more sanitary). Need improvement = no room keys were issued at time of check in due to a technical issue, so staff had to physically let guests in, which isn’t convenient & takes time waiting….staff did their best though. Staff promised to deliver keys & slide them under the door once the problem was fixed, but that never happened. The next morning after breakfast we had to inquire about getting room keys issued which we did finally get. Need improvement = water pressure in shower very low Need improvement = clearing drain in bath tub and shower after each guest checks out, so next guest doesn’t stand in a puddle of filthy water when they shower.
- 4/5
I really liked the location, walking distance to many great restaurants and a Sprouts grocery store. The room was upgraded to a mini suite, and it was very spacious. The breakfast buffet is really good, with many choices. The pool is small, and it was very crowded. The hotel looks a bit outdated, but overall it's nice.
- 4/5
I like the beautiful pool area and great service.
- 1/5
Disappointed with the honesty of the staff. I left a bag behind, reported it immediately, but it was never found. Would not trust lost items to be returned
- 4/5
Very nice hotel for a two night stay and good location. Parking easy. Carpet needs to be replaced in halls and room, but otherwise king suite room was great and had everything we needed. Pool area, although not overly large, was well kept along with the property grounds. Can see they take great pride in the property. Breakfast was better than expected and plenty of hot options. Overall a great value and will likely stay here again.
- 4/5
We enjoyed our stay at this beautiful, quiet and nicely situated private hotel. The pool is the star of the show with its many loungers, flowers, trees, umbrellas and convenient towels. It had a nice vibe with plenty of sun and shade areas. The complimentary breakfast has more options than a usual motel/hotel free breakfast and the 5-6pm complimentary happy hour including a couple of hot appetizers was a pleasant surprise. The rooms are quite spacious and it was convenient to have a large fridge and freezer in the room. The beds are very comfortable and the rooms are clean. At first we were disappointed that the rooms were dark, making it a little dreary, but after being in the hotel desert sun all day, it was nice to be in a darker room. The furniture and style is a tad dated and looks better in the photos but it's still very nice. Right next door to the hotel is a new strip mall with a natural supermarket and a nice variety of restaurants that take 2 minutes to walk to. The location is a 12-minute drive south to Old Town Scottsdale and a 12-minute drive north to a fancy shopping/entertainment area. The one thing that could use improvement was the hotel front staff. Most of them weren't very friendly and didn't seem to want to go out of there way to help you. They also charge you an early check in fee when checking in 30-min before check-in time. Whenever I've stayed at hotel and they had a room ready when we arrived, they let us check in with out charging us more.
- 4/5
I loved the size of the room. However, it was very dated and my sheets had a big hole or tear in them. Also, the carpets are in need of updating. They are dirty and old. Location was nice and the breakfast was good, too.
- 2/5
Front desk attendant was busy flirting with a regular for 20 while we waited to check in, only to charge me 70 dollars more than quoted. When we got to our room the carpet looked disgusting, the blankets were cheap, the water bottles they left out for us were tagged at 5 dollars each and the tv wasn’t facing the couch or the bed??? It faced the kitchen. When we went to the bar, the bartender confused us 2 times for wanting something complimentary when we were just trying to order. The only thing that was decent was breakfast.
- 3/5
The hotel was decent but quite dated. We booked a courtyard view room but basically had mostly a view of the roof of the lobby. Overall a nice stay, the breakfast and pool were good but the room seemed shabby. Safe and convenient to everything in Scottsdale but we’ll stay elsewhere in the future.
- 5/5
Lovely pool and sitting area
- 5/5
Beautiful courtyard and pool.
- 4/5
Amazing trip and hotel was in a great location.
- 4/5
The breakfast buffet should be elevated like serving omelletes or more choices.
- 4/5
No pool.
- 4/5
Pool was closed due to resurfacing. Did not get notified until 2 days before.
- 5/5
Our only complaint was we were planning to spend parts of two days at the pool lounging but were not informed the pool was closed for repair. The extra $30/nt resort fee seemed unnecessary due to the pool closure.
- 5/5
Beautiful setting. Nice quiet stay for one night. I would stay again.
- 2/5
I don’t mind paying good money for a hotel…….but this place is way overpriced for what they offer.
- 4/5
Older, but nice!
- 5/5
Loved it
- 5/5
I staid here after a hip replacement surgery and it was so comfortable and accommodating