HYATT house Scottsdale/Old Town

Property is older but still seems to be maintained well. The concrete and some things in the room show its age. The lobby and room was clean. Breakfast was something different every day and very good. Staff was friendly and helpful. We would definitely stay there again.

felt like an apartment more than a hotel. Great space

Amazing breakfast! Loved the pool and patio ateas

Very good

Great value. Nice staff. Good cookies.

Great free breakfast in the morning and a good location

Clean room, large room, accommodating staff

Very good

Good

Exceptional

Helpful staff

It was a great experience

Great staff , good breakfast , nice pool and spacious room

Clean

Clean, spacious No elevator which surprised us.

I love how everything was in walking distance and that the rooms felt like a condo. It made me feel more relaxed as opposed to being in a regular hotel. I would stay at hyatts like this when traveling every time. I also loved the pull out bed and simplistic set up. Was perfect for the last night there. Bacon could have been a breakfast option

Great place for family stay.

Bueno en la mayoría de las cosas

Very good

My stay in December was much better. This time the room wasn’t very clean. The maintenance repairs were an eye sore. I found a bugs nest in the bathroom. Room 2511 was not it. Will find a different place to stay during my next visit.

The room was spacious, and the kitchen was well equipped. The bathroom had an open sink area so wasn’t completely private. The door to the shower was very hard to slide. The decor was a bit dated.

Exceptional

The bathroom had an open sink area so wasn’t completely private. The door to the shower was very hard to slide. The decor was a bit dated.

The staff was extremely helpful, especially at check in, offering directions to local activities and restaurants. The pool and deck area was clean and provided fresh towels daily. The breakfast area was clean as well and offered typical breakfast foods.

The sliding door to the bathroom needed oiling or re-tracking. Same with the sliding glass door to the shower stall. The entrance door needed re-sealing - a cockroach made its way into the room through the gap underneath the door. Other than these issues, it was a wonderful stay.

Pleasant

Very good

What a great concept. The room amenities, breakfast, pool and hot tub were perfect

What a great concept for travelers! The staff, room, and facilities were perfect

Breakfast was fine, some empty containers, but refilled. Check in was late at night. Hard to find desk and unattended. When finally received room was unable to get king bed as booked. But got bigger room, with small beds. Worked out ok. But not what was hoping based on reservation. Overall good location. Happy with amenities as advertised.

Great pool. Very good breakfast buffet.

It was quiet, had good service, great location, and the included breakfast was a great plus. The room was large and clean. Note: There were no elevators, so taking your luggage up to the 3rd floor could be a struggle for some. The living room area was a little dated/casual, and our towels the first night were a bit rough. These things didn't greatly affect our stay, but may be noteworthy to some.

It was quiet, had good service, great location, and the included breakfast was a great plus. The room was large and clean. Note: There were no elevators, so taking your luggage up to the 3rd floor could be a struggle for some. The living room area was a little dated/casual, and our towels the first night were a bit rough. These things didn't greatly affect our stay, but may be noteworthy to some.

Great Breakfast

Clean room. A bit of an older development. Great staff. Nice pool

Passable

This particular Check-in staff was poorly trained and not helpful at all. AC noisy with temperature and fan speed hard to regulate. Facility need updating. Had room changed and the AC is only minimally improved. Sleep quality severely impacted and would not stay here again. No complimentary water provided even though I am a Hyatt member. Overall not getting the quality expected from the rates charged for my 4-night stay.

It was best for girls trip

The room was clean. Needed more towels when we got there. Need more garbage cans outside around build. There were at other parts of complex, but none by ours nor by our parking lot. Tub was extremely slippery, I slipped first day, and know have sore shoulder. Needs grab bar outside tub area. Rubber mat on bottom of tub

Breakfast was wonderful!

Good

Overall the stay was comfortable. Pool was well maintained, staff friendly. Just be mindful that it is set up like an apartment complex, so you will need to walk to main building for breakfast or to see staff. Kitchen was great. It is an older complex so no elevator.

Clean room

No complaints. Will stay here again.

Clean room, good brekkie, nice staff

Phone didn’t work in room even after it was fixed.

Superb

Very clean room

Very clean room, lobby, bar area, and general grounds.

Great amenities for families. Definitely a basic hotel and it has an outdated feel to it.

Excellent staff

Blocking the door at night time. I survived. Unfortunately I really needed a bathtub. I have showers at home. Besides that I love that hotel. I would stay again.

Since I am still here

I had a confirmed reservation booked months in advance. Upon arrival, I was told no room was available. They shipped me off to a substandard alternative in a poor location. Totally unacceptable. Hyatt, you’ve permanently lost me as a customer.

Didn’t get the room I asked for. No bathtub.

Good quick spot for a business trip average a most

Hyatt House is located at a very convenient location in downtown Scottsdale. Near Old Town and many restaurants. Staff accommodated us for an early check-in. Complimentary breakfast was better than many other hotels we have stayed. Must realize that this is a three-story hotel without an elevator and room changes are done every other day. We were there three nites and were on first floor. The bar is next to the check-in where we were having a drink, and a number of arrivals were not aware of these limitations and somewhat upset to learn as they arrived

The microwave sucked and front desk didn't give me a receipt. Overall nice hotel tho, big room with a full kitchen.

Convenient for the area

Convenient for the area

It was an apartment and roomy

It was an apartment and roomy

Convenient location in Old Scottsdale; easy access and convenient parking for room location; comfortable rooms (good condition but showing some age), relaxing and roomy hot tub, very good hot buffet breakfast with very good coffee, oatmeal, fruits, bagels, cereals, multiple juices. Staff was laid back but responsive if needs arise.

Our family loved our stay. The staff were attentive and friendly. The breakfast was delicious every day, we used the laundromat and that was convenient. The pool and hot tub were a hit and we used the daily and had no issue getting a lounge chair with umbrella. Towels were available and plentiful. The room was so big and convenient. 10/10 thank you and we will be back!

location long walk to your room if you are on third floor, rooms facing back streets feel disconnected, disco next door, room feels like beach resort room

long walk to your room if you are on third floor, rooms facing back streets feel disconnected, disco next door, room feels like beach resort room

Perfect place to stay. Clean, safe, excellent breakfast, spacious rooms, and friendly staff. Loved it here

We had two days and enjoyed them both. This is close to everything and we walked everywhere. The pool was centrally located and the Gym had a Peloton, which I loved.

Convenient Laundry services. Daily Happy Hour

Exceptional

Property is starting to show its age but it has a nice pool and it’s a twenty minute walk to all the fun stuff.

Staff great , clean rooms an property well maintained

Room and location breakfast and price

Room and location breakfast and price

The 2 bedroom suite was perfect for our one night stay. Easy check in. Would recommend for anyone staying in Scottsdale.

Very good

Superb

Good place to stay when visiting.

Superb

The staff were very pleasant and the location was convenient!

We didn’t know that they only cleaned the room every two days and we were only there for two days. We only had one coffee cup and had requested they bring another one during cleaning the first day and they said they would, but since they didn’t clean, we didn’t get it. Everything else was great. It wasn’t quite soundproof, but it was pretty close - like the blackout shades too. Breakfast stopped at 9 AM during the week so we didn’t get a chance to try it.

This is a perfect property if you're going to any spring training at Scottsdale Stadium. It is literally a nine minute walk straight down Drinkwater. One of the best parts is it offers a full breakfast at no charge which saves you at least $20-$25 a day per person. This is huge in this area because very few hotels are for you for breakfast.

Great pool area, nice full size appliances in the kitchen area, what!? Very kind and helpful staff.

Great

we had a great stay . Very clean and staff friendly and very helpful

Great place to stay , very friendly and cleann

Beds were comfortable.

Superb

Great place, clean and staff very friendly and helpful

Room was adequate, staff friendly, however, their website says the H-Bar offered a small selection of sandwiches and salads, when asked they said they do not serve food there.

Room was adequate, staff friendly, however, their website says the H-Bar offered a small selection of sandwiches and salads, when asked they said they do not serve food there.

Amazing staff, so friendly and helpful.

Amazing staff, so friendly and helpful.

Convenient and roomy. Great breakfast.

Convenient and roomy. Great breakfast.

Hotel was okay….. but just ok. The pool isn’t heated enough and it’s over priced

Hotel was okay….. but just ok. The pool isn’t heated enough and it’s over priced

Rooms need small repairs but were clean.

Rooms need small repairs but were clean.

Was very clean and worked!

Was very clean and worked!

I didn’t like the long wait for the deposit refund; it took over a month. That’s why I’m giving 8 instead of 9.

Great rooms

Great rooms

It’s ok

It’s ok

Was on the street side was a little noisy

Was on the street side was a little noisy

Location and staff was exception. Great customer service.

Location and staff was exception. Great customer service.

This is my 3rd time staying here and I’ll continue staying here when travelling to Scottsdale. Convenient location, good breakfast, friendly staff. Great pool and quiet area.

This is my 3rd time staying here and I’ll continue staying here when travelling to Scottsdale. Convenient location, good breakfast, friendly staff. Great pool and quiet area.

This is the perfect place for us to stay when I am traveling with one or both of our daughters. We can get a room with a full kitchen and two completely separate bedrooms. The price is usually very reasonable but a little higher than normal during this stay. The man at the front desk was not extremely helpful or informative. He might have been having a bad day.

The grounds were well kept. The courtyard was very inviting. We really enjoyed the breakfast with fresh fruit and vanilla yogurt. The rooms were clean and the beds were comfortable. Lots of amenities if you plan to stay several days. There is a grill in the courtyard.

The grounds were well kept. The courtyard was very inviting. We really enjoyed the breakfast with fresh fruit and vanilla yogurt. The rooms were clean and the beds were comfortable. Lots of amenities if you plan to stay several days. There is a grill in the courtyard.

Yes

Yes

Staff was very courteous. Room was spacious and in a good location.

Staff was very courteous. Room was spacious and in a good location.

The room was big and had a good fridge.

The room was big and had a good fridge.

🚘 Breakfast 🍳 very good,eggs sausage,fresh fruit salad,waffles,juice ( apple,lemonade,orange,,,)coffee all day Carlos in the front desk, very helpful ,if you need anything he will help you. He’s doing good job make the guests feel comfortable, welcome them,,,,,,,

🚘 Breakfast 🍳 very good,eggs sausage,fresh fruit salad,waffles,juice ( apple,lemonade,orange,,,)coffee all day Carlos in the front desk, very helpful ,if you need anything he will help you. He’s doing good job make the guests feel comfortable, welcome them,,,,,,,

The location, the staff and the complimentary breakfast was excellent! The return unit in my room was very loud, every time the air started blowing it sounded as if I was in a wind tunnel. The sound wasn’t constant and it didn’t disturb my sleep(it was just noticeable) But there were no other complaints.

Great space for a quick get away. Super professional staff.

Great space for a quick get away. Super professional staff.

Location is great, converted apt buildings were very nice. Pool felt great in July. AC was pretty loud in the room

Good breakfast Shower doors are heavy and a little hard to ope

Room was clean but very old. Not your typical Hyatt House at all. You could tell if has been purchased and rebranded.

Room was clean but very old. Not your typical Hyatt House at all. You could tell if has been purchased and rebranded.

Great location. Great amenities at the hotel and in the room! Super value!

Great location. Great amenities at the hotel and in the room! Super value!

Room was ok at first. Found out they do not have any elevators on property. So climbing stairs is only option. At 10 pm at night found out no hot water in shower. Was told would have to wait until tomorrow. That was unacceptable since I had surgery in the morning. After complaining the finally moved us to another room. Had to move at 10:30pm at night. Not what I was wanting when trying to relax and get ready for back surgery. On the second morning the breakfast shut down early at 9:10am. Thy did not put out any food after that time so wife had to go over to the hospital and find something for breakfast. Would not recommend this place to stay in

Room was ok at first. Found out they do not have any elevators on property. So climbing stairs is only option. At 10 pm at night found out no hot water in shower. Was told would have to wait until tomorrow. That was unacceptable since I had surgery in the morning. After complaining the finally moved us to another room. Had to move at 10:30pm at night. Not what I was wanting when trying to relax and get ready for back surgery. On the second morning the breakfast shut down early at 9:10am. Thy did not put out any food after that time so wife had to go over to the hospital and find something for breakfast. Would not recommend this place to stay in

Nice accommodations

Nice accommodations

Good, nice for what we needed

Good, nice for what we needed

Great location

Great location

Loved the pillows. Comfy bed and reasonable price.

Loved the pillows. Comfy bed and reasonable price.

The staff were friendly and helpful, the breakfast was okay, and the beds were comfortable. However, the master bathroom shower did not work properly—there was very low water pressure and only cold water, so one of my friends was unable to take a shower. We raised this issue at checkout and were told that a manager would call me, but I never received a call. The shower should have been checked and confirmed to be in proper working condition before our stay. I am extremely dissatisfied that the master bathroom shower was not functional.

The only thing is the short walking distance to old town. This hotel is unacceptable. The room was disgustingly filthy—carpet stained with what looked like blood, shower barely drained, no toilet paper provided, and the whole room reeked of drugs. I asked for extra towels multiple times and was ignored. Just to name a few.

Spread out and quiet A little confusing to figure out how to get around

Location Amount of children, parents allowing kids in the hot tub, making it unusable and unenjoyable for adults!

Great stay, clean rooms and in the heart of town.

Great stay, clean rooms and in the heart of town.

I liked everything about the place. It was perfect. Not having an elevator was a bit inconvenient, but got past that quickly.

I liked everything about the place. It was perfect. Not having an elevator was a bit inconvenient, but got past that quickly.

Breakfast was a different story. We had the same menu, scrambled eggs, breakfast potatoes (actually cubed fried potatoes) hard boiled eggs and pork breakfast links for seven days in a row. Yogurt (vanilla only) was served in bulk, and you had to add berry compote to it yourself. Milk was also in bulk. Crowded breakfast area. At times people had to eat standing up. Bar was closed starting Christmas Eve until dec 31st or so.

Breakfast was a different story. We had the same menu, scrambled eggs, breakfast potatoes (actually cubed fried potatoes) hard boiled eggs and pork breakfast links for seven days in a row. Yogurt (vanilla only) was served in bulk, and you had to add berry compote to it yourself. Milk was also in bulk. Crowded breakfast area. At times people had to eat standing up. Bar was closed starting Christmas Eve until dec 31st or so.

Nice room, friendly staff, breakfast was good. I would have liked chicken or turkey sausage options over pork at the breakfast buffet. Coffee in the room was terrible but decent at the buffet. Lots of pedestrian noise throughout the night making it hard to sleep on a Friday night due to inebriated guests. Likely won’t stay here again.

Nice room, friendly staff, breakfast was good. I would have liked chicken or turkey sausage options over pork at the breakfast buffet. Coffee in the room was terrible but decent at the buffet. Lots of pedestrian noise throughout the night making it hard to sleep on a Friday night due to inebriated guests. Likely won’t stay here again.

Room, breakfast, staff (except for the “older man” on duty most mornings. He was grumpy and not very helpful) everyone else was excellent and went above and beyond!

Room, breakfast, staff (except for the “older man” on duty most mornings. He was grumpy and not very helpful) everyone else was excellent and went above and beyond!

Breakfast was decent. Basic scrambled eggs, potatoes and the normal add ons. Coffee was very good, VERY hot. Room was OK, bed was comfy but the pillows are terrible. Location is great. Waymo will pick you up and take you to all the locations near this hotel. lot's to see & do. Well....we had a bathroom sink clog up in the room over night and we couldn't use the bathroom for a solid day with no compensation offered. I didn't ask for it but it should have been offered. They had to call in an actual plumber to fix it. It also smelled pretty bad the morning we woke up to the sink almost overflowing. The head of their maintenance was VERY nice. All their staff is nice but the Company itself is just big corporate it seems.

Great place to stay for multiple nights. The room had a kitchen (utensils supplied), spotless bathroom, spacious living room, TVs in living room and bedroom. Walking distance to Scottsdale Ave, where there are many trendy restaurants and shops, and close to Old Town. Breakfast provided.

Great place to stay for multiple nights. The room had a kitchen (utensils supplied), spotless bathroom, spacious living room, TVs in living room and bedroom. Walking distance to Scottsdale Ave, where there are many trendy restaurants and shops, and close to Old Town. Breakfast provided.

The room service attendant left our door open. It was unlocked and open when we returned that evening. We didn't have service for the rest of the week.

The room service attendant left our door open. It was unlocked and open when we returned that evening. We didn't have service for the rest of the week.

Room was clean and the hotel is very well located, only a few minutes from old town.

Room was clean and the hotel is very well located, only a few minutes from old town.

Clean rooms located in close, walking proximity of downtown

Clean rooms located in close, walking proximity of downtown

Stairwell needs repair, rooms very dark, breakfast was ok. Housekeeping was responsive but only came every couple of days. Pool was not heated & too cold to swim in.

Stairwell needs repair, rooms very dark, breakfast was ok. Housekeeping was responsive but only came every couple of days. Pool was not heated & too cold to swim in.

A block from all the restaurant and bar on the old Scottsdale. Unfortunately Anthony at the front desk was not super friendly especially . Maybe it was not a good time for him who knows . Staff at the front desk looked really bored Just missing a little cordially manner with just a good morning . Nothing major for others but that matter for me . Room and hotel were clean . Let’ say a 8/10 I would return for the location tho ..

A block from all the restaurant and bar on the old Scottsdale. Unfortunately Anthony at the front desk was not super friendly especially . Maybe it was not a good time for him who knows . Staff at the front desk looked really bored Just missing a little cordially manner with just a good morning . Nothing major for others but that matter for me . Room and hotel were clean . Let’ say a 8/10 I would return for the location tho ..

Breakfast was ok, lots of options. Beds were comfortable, rooms were spacious, etc. We needed the dishwasher fixed and they immediately sent someone to take a look. N/a

The room was really big, the bed was comfortable and the kitchen had everything we needed

The room was really big, the bed was comfortable and the kitchen had everything we needed

Space

Space

The staircases were poorly designed.

The property is in a great location and staff is super friendly

Rooms are a bit dated and no elevators!

1. The room air conditioning was not working when we moved in and the service staff couldn’t fix it. We had to move to another room. 2. The 2nd day when we got back to room in the afternoon, the room was not cleaned. Called the front desk to clean the room, but still not cleaned after we got back late night. Then on the 3rd day we checked with front desk again and requested to clean the room, still not cleaned after we got back in the afternoon. Had to check with front desk again and finally got cleaned. 3. Breakfast has very few options and often emptied, had to wait.

1. The room air conditioning was not working when we moved in and the service staff couldn’t fix it. We had to move to another room. 2. The 2nd day when we got back to room in the afternoon, the room was not cleaned. Called the front desk to clean the room, but still not cleaned after we got back late night. Then on the 3rd day we checked with front desk again and requested to clean the room, still not cleaned after we got back in the afternoon. Had to check with front desk again and finally got cleaned. 3. Breakfast has very few options and often emptied, had to wait.

Beautiful grounds

Beautiful grounds

Everything was great

Everything was great

You need clear logo at entrance We could not find location easy

Yes

Yes

Clean room friendly staff good breakfast

Clean room friendly staff good breakfast

The only thing I would like to be different is it wasn’t ideal to carry the luggage up the stairs to our suite. Other than that it was great!

The only thing I would like to be different is it wasn’t ideal to carry the luggage up the stairs to our suite. Other than that it was great!

Clean, great set up, good location. Nice breakfast, cute courtyard with seating and pool. Fitness facilities. Great value.

Clean, great set up, good location. Nice breakfast, cute courtyard with seating and pool. Fitness facilities. Great value.

Very good

Very good

I was extremely disappointed with the cleanliness of this hotel. The room felt unsanitary, particularly the carpets, which were in such bad condition that we avoided spending time in the room without shoes on. The amenities were no better; the pool was dirty, and there was visible black mold in the hot tub. I regret not booking a higher-quality hotel and would not recommend staying here.

I was extremely disappointed with the cleanliness of this hotel. The room felt unsanitary, particularly the carpets, which were in such bad condition that we avoided spending time in the room without shoes on. The amenities were no better; the pool was dirty, and there was visible black mold in the hot tub. I regret not booking a higher-quality hotel and would not recommend staying here.

Yes everything was perfect

Yes everything was perfect

Clean and spacious. Good for family stay.

Clean and spacious. Good for family stay.

Great location, the grounds have a nice resort feel, even being close to town

I rarely ever complain but our room stunk so bad. Horrible musty wet dog smell even after opening all the windows and front door. The room above us was leaking into our shower, they offered to change our room but it was too late at night. We were obviously placed in a section where people paid less like Expedia which was maddening. Person below us was living there. Breakfast area and common areas are clean and inviting but the rooms (at least ours) was DISGUSTING!!!

I rarely ever complain but our room stunk so bad. Horrible musty wet dog smell even after opening all the windows and front door. The room above us was leaking into our shower, they offered to change our room but it was too late at night. We were obviously placed in a section where people paid less like Expedia which was maddening. Person below us was living there. Breakfast area and common areas are clean and inviting but the rooms (at least ours) was DISGUSTING!!!

Very disappointing stay. The sofa was torn, the furniture was beaten up, and the carpet was dirty. I couldn’t wait to check out. Breakfast was good.

Very disappointing stay. The sofa was torn, the furniture was beaten up, and the carpet was dirty. I couldn’t wait to check out. Breakfast was good.

Easy check-in, friendly staff.

Easy check-in, friendly staff.

Great location, clean

Great location, clean

I liked the fire pit, nice touch. The bottom level needs sweeping building 6.

I liked the fire pit, nice touch. The bottom level needs sweeping building 6.

Everything

Everything

Everything about this hotel was great from the staff to the cleanliness and the breakfast.

Everything about this hotel was great from the staff to the cleanliness and the breakfast.

The hot tub was perfect and so was our double rule room

The hot tub was perfect and so was our double rule room

The rooms were nice and clean and the grounds were pleasant to walk around. Shout out to Carlos at the front desk who assisted us into a quieter room off the street into the main lovely courtyard area! He was so nice and accommodating after a long day of traveling.

The rooms were nice and clean and the grounds were pleasant to walk around. Shout out to Carlos at the front desk who assisted us into a quieter room off the street into the main lovely courtyard area! He was so nice and accommodating after a long day of traveling.

Clean room. Nice staff. Great location

Clean room. Nice staff. Great location

Room fine...courteous staff

Room fine...courteous staff

Ridiculous price for a dump. Broken bathroom doors, no bath amenities, furniture was similar to salvation army quality.

Ridiculous price for a dump. Broken bathroom doors, no bath amenities, furniture was similar to salvation army quality.

Good property

Good property

Pool area-new furniture is desperately needed. There were several adults at the pool but not enough loungers.

Recommend

The worst part was the night club directly across the street. Not fun at midnight when you hear it. Try not to get the rooms on the main road if some noise bothers you.

Yes all was great

Loved the breakfast, rooms were amazing, loved the hot tub. Carlos was very hospitible and helpful

Spacious room and great location

Wish you had elevators

Great spacious suite like having our own apartment. Pool and hot tub area was really nice. Included breakfast was one of the nicest I’ve ever had at a hotel. Within walking distance to the old town shopping area. Would definitely stay again!

rooms are nice and spacious

I have stayed at Hyatt House before in other places and have found them newer and modern. This particular property was fine, but not up to the standards I expected. It’s old and feels very dated. It was clean and just fine, but not what I had come to expect from the Hyatt House brand.

The tyy

Loved the full kitchen with everything we needed. Gym had great new cardio options and the staff was awesome. Tons of choices for breakfast including lots of protein and fruit. Loved this hotel!

The room was clean and quiet. Bed was comfortable.

Clean spacious rooms! We loved the 2 rooms option.

There was not much unique about the property except that it was good in every respect.

Great location. Loved the full kitchen and living room space

Big rooms, nice outside area's

Gym and pool were great! Staff was so kind, Carlos especially made my check in process easy even changing my room understanding i was a female by myself and didn't want to stay on the bottom floor. Highly recommend!

Everything was fine until a party started in the room next and we couldn’t sleep all night. The staff blew us off with no apologies.

Ok

Everything was great!! Carlos at front desk very good customer service.

Could use an elevator

This was by far the best run facility with regards to check in process, cleanliness and the staff was very pleasant. The breakfast bar in the morning was amazing. I plan on staying here again and the location is very convient to all areas of Scottsdale.

I would recommend this place to family and friends. Would definitely stay again:

Great

The breakfast options were good, but the pancakes and waffles were not hot and not that good. I recommend having waffle makers and or a pancake maker instead. They are great. Unfortunately, every night of my stay included being woken up, sometimes multiple times, by loud talking guests (I assume) next to me and the guests above were up at 5am. The floors squeaked when they walked. The good aspects were the room size and having a kitchen area with a full sized fridge. The staff were friendly and helpful, including the housekeeping. The area felt safe and the property is close to Old town and Fashion square mall.

Surprisingly affordable with all that came with the room. Wish we stayed longer!

The front desk staff, the grounds crew, the bartender.....everyone I interacted with was beyond friendly and outgoing. It's a great location and a great place...especially for the price point!

Upon checkin we shared with the agent we were there with our son who would be having a procedure on his leg the next day, and we were given a room on the third floor with no elevator. The first night we arrived so late due to flight delays, the room was not complete clean and we were too tired to address it - thinking the trash would be handled the next day by house cleaning. The next day after the procedure we were unable to get our son to the room so we went elsewhere. On the third night we returned to find our keys didn't work after hobbling to the room with our son who later had his hand cut by shards of unseen glass on the booth style seating. We decided to leave the next day checking out early, and due to booking through expedia we were unable to get a refund for the night according to the hotel.

I stayed in a one king bed room. It was clean. I had a kitchen that had all of the necessities. Free breakfast every morning that had a full assortment. It was great

The two bedroom unit was like a roomy apartment. However, it was on the 3rd floor and there was no elevator.

Nice

It was a home away from home 💕.

I like the small kitchen for my special diet.

Good breakfast with healthy choices. Great roomy suite with fully appointed kitchen. Comfy bed and great air conditioning. It was 110 degrees in Scottsdale.

Staff was friendly. Free breakfast included each day along with two bottled waters for your room. It was clean in the pool was nice. Full kitchen. I'd stay there again.

When i opened the room door i was amazed at the size. It could be a 1 bedroom apartment. It was cool, clean, and so comfortable. The bed was soft, supportive, and so comfortable. The lobby staff is amazing, and very friendly. The lobby is bright and clean and offers books, and games for all ages. There are nice selection of snacks and asult beverages and stuff for the kiddies as well. The grounds were clean, the pool was very well kept. Free breakfast that was pretty good for the most part. I will definitely return here my next trip to Arizona.

We were satisfied with our stay.

Appreciated the full kitchen. We stayed for a week and wanted to avoid eating out every meal. Also very much appreciated the free breakfast - great choices hot and cold. Staff were also very accommodating. Two free bottles of water each day.

When i say the receptionist/bartender Nancy was a favorite 😍. She is very sweet, very accommodating to the quest. I Appreciate her and the hard work in making sure everyone is well taken care of. If i have the pleasure to visit Arizona again, I would definitely stay her again.

Close to old town Scottsdale and Fashion Square.

Love this location

Great experience

The size of the room is great. Great staff

This is our 2nd stay here and really enjoyed it. Definitely a bonus having a kitchen. Breakfast was good nice staff close to downtown and walking. Pool was nice. We will be staying again soon

My only complaint is the front desk attendant upon arrival was a bit rude. My room wasn’t ready at 4pm and he was not accommodating at all. He informed me there would be no compensation for my inconvenience and there is no guarantee that rooms will be ready on check in. All other staff were pleasant and made us feel welcomed. The room was nice and clean and was the perfect set up for a family with teenage kids as they had a separate room across the two bedroom apartment style room.

This is our second time staying at this Hyatt House- we love the closeness to Old Town and getting on the 101 isn’t too far to head N/S. Room was a good size and kitchen came in handy. Breakfast had better options than I expected too! We felt safe walking as well and we will definitely stay again!

Carlos was very helpful and went out of the way to get us in and out.

I will visit Scottsdale, and reserve my stay this Hyatt house again...it was a great experience.....

There was alot of noise around my room at all times. Loud Guests

Beautiful place. Large rooms. Comfortable bed. Great breakfast. The staff was so friendly. We will definitely be back!

Loved my stay there, even with no elevators the stay was incredible and very homey.

The place is very nice and located near to Fashion Square Mall ehat is very convenient

The building is looking ran down. However we had a great experience

Was a great pit stop for our family road trip

Rooms were very spacious and clean.

There does not seem to be great communication when messaging via Expedia for accessibility accommodation request. I also called two days ahead to verify that the request was put in. They were able to fix the issue after hesitating to do so, but the staff is very friendly. We did not have enough time to check the rest of the hotel out but it was clean. Some of the furniture had tears, or broken. It is nice to have a small kitchen, but we did not have soap or sponge to clean the dishes, or a dish rack but still very nice.

It was perfect for a weekend getaway

Great location and extremely helpful staff

No garbage receptacles

Very convenient the only thing they wouldn’t put enough towels in the pool area.

Carlos in the front desk very professional,helpful. I am a returning guest for couple years

Awesome service

Loved the layout and location

Everything and everyone was great. Only complaint was a slightly noisy air conditioner. Will be back.

Loved the area, you can walk to the restaurants and bars, shopping areas…… the room was perfect, beds comfortable, great experience…… I will definitely be back

The breakfast was great

Lovely

Front desk staff could be friendly

Very nice staff!

It’s a nice property. I love the apartment feel because there’s space to spread out.

Pool was dirty, felt oily and looked hazy. Lounging chairs poolside were stained. Floors in room were dirty. It just felt dirty there. Won’t be staying there again.

Comfortable

Close to 5th Avenue shops and eatery. Nice rooms with kitchens.

Great place to stay for the night in Scottsdale. Would be perfect for an extended stay any time. Best breakfast I’ve ever had in an accommodation. Very comfortable, great staff, clean.

It was clean an very quiet.

nice hotel

The hotel and grounds were very clean. We stay here often when we’re in the Scottsdale area. The hotel does not have elevators. They do offer breakfast, but since Covid, it hasn’t been as good as it used to be but it’s still a good price for the money spent.

We love the convenience/location the most, the cleanliness and the style of the place as an apartment with kitchen.

Exelent

The property was well maintained and quiet. Great location. The breakfast buffet was great. Each day you had a different meat and featured item like pancakes, french toast , etc. Liked the layout of room. Great shower (no bath tub) the water flow from shower head was a good amount of water to shower with.

The property is in the middle of Scottsdale which was great for shopping and entertainment. The property does not have an elevator, but the front desk was very nice and moved us to a downstairs room. The girls at the front desk were wonderful. We were there for almost a month, so we had breakfast there always and the staff was wonderful.

The staff were so helpful and friendly! The breakfast was convenient. Only wish they had an elevator to make it easier with luggage.

I had an amazing experience. It was very clean and nice. They also had great breakfast options.

Old rooms, pool not very clean. On the plus side - decent breakfast, spacious rooms with a bedroom and easy access to dining and shopping.

The place is really nice but not for feeble with no elevators.

What I liked most was the beds, kitchen appliances and the Breakfast that was included it was a Great Breakfast 😊.

In the area we wanted to visit

Great location, good for big families.

Had a great stay. The breakfast was tasty and had a lot of variety. Parking was a breeze. We enjoyed the pool and the proximity of the hotel to local attractions. The bed was comfortable and the kitchen area was conducive to our needs. The only downsides were an air conditioner that made a dripping noise while running, and carpeting that is due for an upgrade.

Perfect location. Great free breakfast. free coffee and water 24/7

Stayed for 7 nights. Hotel was very clean staff very helpful. Great location for shopping and dining. Would definitely stay there again and would recommend

The only detractor was that the sound of the refrigerator, esp the ice maker, was a bit noisy. Solution, flip the bar on the ice maker up before bed.

It was size convenient, we had 2 rooms and 2 bedrooms and that was very comfortable but the property is very outdated and not very clean, for the price i would expect something better. Location was very good and convenient

Property was clean and spacious. Best breakfast!

help desk guy was super friendly

Pool was great!

it was nice

All the workers were genuinely kind. You just don't find that everywhere. Thank you

Outstanding place to stay in old town. Highly recommend.

Excellent property. Beds were great, breakfast was good, it was quiet and conveniently located.

Great location, very clean and super friendly staff.

Love this pjace

I I didn't like much. Housekeeping never met my wishes,notified front desk, twice. Still no response.Tables and chairs, full by 9AM. or don't get one until after 8PM. Bar not open til 3PM. Something spilled in the refergerator, door compartment, Never Changed Beds, all week.I have pictures the day, I left, of towels still on my floor