Fairmont Scottsdale Princess

Everything was top-notch. I did not use any amenities other than the Princess Pool.

Beautiful property The most courtesy staff I have ever experienced.

1. Shower hot water was difficult to use. 2. Staff relatively unhelpful with early checkin. 3. Housecleaning poor with leaving door to adjacent room unlocked, trying to enter room to clean with little or no notice before 8am. 4. Difficult non-existent parking for checkin and guests. 5. Poor maps and directions for room and restaurant locations. 6. Poor locations for restaurant and bar resources. 7. Generally front desk staff not up to standard of a five star hotel.

Amazing resort with friendly staff.!

Restful and relaxing. The staff were amazing and food was good. Some vegan choices but need more options

Very nice resort!

The staff was amazing, facilities were clean. So much to do on the property. Food and beverage on the property was great. Especially Bourbon Steakhouse. Only mark i would give it is the water pressure in the shower was lacking. Would not stop me from going back again.

We love this place!

The property is wonderful with many pool areas to lounge in. Our view was meh. Can't win them all.

Overall very overpriced. Gym was a joke compared to comparable hotels (I have seen better at airport hiltons). Food was OK but extremely overpriced. I ordered a chicken sandwich and fries from room service and it was $60 with tip. I had to call and request my folio be sent to me 2 days after my check out because it never came to me. I could list my other items as well. Beautiful scenery but definitely not worth the price per night.

Very nice resort, very good food, exceptional staff

Beautiful property great location

Not worth the money for rude staff, barely any amenities for the resort fee, and basic rooms with not properly functioning plumbing which was gross to listen to gurgle all night. Nice to go to the pool but even then nothing special.

Great property and enjoyed the various swimming pools, restaurants, and bars!

great resort

This hotel is a dream. The staff is very attentive and helpful! It’s very family friendly and we enjoyed all the amenities it had to offer. Food is pricey but that’s expected for a 5 star resort.

Exceptional staff!

Not enough staff to handle the check in and cleaning the rooms.wait time before I got my room was 4 hr wait

Rooms are outdated BUT pretty. The le labo in the rooms is a plus! I’ll be purchasing the lotion it smells lux!! WiFi barely works, pool service is SUPER slow… they asked if we were hungry at 11 am, we say yes! Nobody came back for our order til 1 pm when I finally asked for a server again. Ordered a fruit plate, never got it, was charged for it, had to get it removed but no apology. I will say one of the waitresses at the adults only pool did help by grabbing us a few seats when they were all taken. I am a firm believer that hotel guests should have priority over resort passers etc. Check in took foreverrrrrr…. for a 5 star resort the check in process should feel maybe a bit more luxurious? There was like 20+ people in line. Thanks for the free water tho… Maybe I went on the wrong weekend for it to feel lux… the place seemed big and too much happening with not enough staff. Granted it was a holiday weekend… The restaurants on the resort were great but room service and pool service food was below average. Pizza tasted awful! For the price point, I would probably stay at the Biltmore or Phoenician instead. Wouldn’t stay here again unless it was less than $250 a night

Exceptional

I was there for a few days attending a conference. The wait times at the restaurants once our sessions were over, was a bit long.I think they should have employed more wait and/or cooking staff during those periods.

The facilities were topnotch. The food was very good.ALL of the staff was frie day and helpful. The regular room rate would have been a major hit to our pockets. Thanks to you, Bookings, we thoroughly enjoyed our stay at a more reasonable rate. I was there for a few days attending a conference. The wait times at the restaurants once our sessions were over, was a bit long.I think they should have employed more wait and/or cooking staff during those periods.

Five minutes later I received a text from the wanting me to confirm my email for my room charges....(the room I still did not have) I waited in line again about 30 minutes later and was told it was ready. I asked why they didn't let me know, I was told they would text me...he apologized....now I was over the empty apologies and no real care seemingly coming from them so I explained nicely how my anniversary plans of staying at this amazing property and going out to an exclusive reservation only dinner was not going so well and in fact now my dinner reservations would be void as we would not be ready in time because of the 2 hour room delay, and would get charged anyway. He apologized again....I stated that was not going to be good enough at this point and I asked if there is anything else could be done. He said he would put a $100 food and beverage credit attached to my room and whatever we ordered would come off of that first. I was happy with that, although it didnt help he situation...at least it was something I could order a romantic dessert and breakfast with the next day. After check out I received my email invoice and no credit was put on.

Was a great experience with great food and easy access to local shopping annd restaurants and easy drive to Frank Lloyd Wright space.

Amazing! Staff, food, the whole place is luxurious and I can’t wait to come back. Great job!!!

Great

Beautiful place to stay!

Overall amazing.

Beautiful space, luxurious without being pretentious. We found our room and the main areas to be well-maintained and clean. The pools are immaculate and well-attended. Food was awesome. Dinner at Bourbon Steak was unreal. It's a high-end steakhouse with more depth to the menu than a steakhouse normally has. And who doesn't love amazing cocktails??? Our meal was made even better by some of the best service I've enjoyed in any restaurant. Our man Milan was amazing, friendly and could teach a masterclass in sales and customer service. I also wanted to mention Gabriela who handled our check-in with all of the warmth and professionalism that you want when you arrive for your vacation. Highly recommended for families, couples or a getaway with friends.

Beautiful resort !

We had a wonderful time! We ate at both the Bourbon Steak House and Toro and the staff went above and beyond to make our evening such an event. Especially the Bourbon Steak House. We had fantastic service and the food was great! Such a fun night. The room was clean and comfortable and we loved sitting having our coffee on the balcony. The furniture in the room did seem worn for the price of the stay but everything else was great.

Poolside service was incredibly slow. There were multiple times where they forgot our order so we just ended up ordering from the bar, but I don’t know if we were charged double. Room was great. Staff was friendly. Would possibly rebook again.

Beautiful resort. Amazing staff.

I was left a little disappointed with the cleanliness of the resort considering it was a 5-Star Fairmont property. There was frequently trash that wasn’t picked up around the pool areas. Empty cups and plates were strewn throughout the property. Just left me asking for more considering how much we paid for our stay. Don’t get me wrong, it’s a nice resort but I’ve stayed at other 5-Star resorts that were cleaner and more attention to the little details.

Stayed Gold level and it was an awesome experience. Room was huge. Amenities were impressive and the staff was superb. Would definitely stay again

Love this resort and we will go back again.

Gorgeous property with tons to do for the kiddos! We will be back!

The hotel is nice but rooms are outdated for the price

We’ve traveled and stayed in fantastic places all over the world. This was a great property/resort for our family enjoyment. Attention to every detail made it so special! 6⭐️

The staff were genuinely excellent — warm, attentive, and knowledgeable. Our Fairmont Gold room overlooking the TPC Stadium Course 6th hole was a great touch. The Gold lounge, though, was perpetually overcrowded with one coffee maker to serve everyone. At $1,000+/night, our expectations were high — and a few things fell short. On arrival, the resort was hosting a 600-person conference. Guests whose rooms weren't ready were sent to the pool — right where we were. Service collapsed; our server walked by for hours saying "I'll be right there" without ever stopping. When my wife complained, security suggested we leave. Both sides could have done better, but the resort created the situation by overbooking itself. The patio door to our room wouldn't lock on arrival, and by day two it wouldn't close at all. Two hours and multiple calls later, someone finally came — got it to close, but never to lock. We were told parts needed to be ordered. That's a real problem for a door with direct outside access to your room. The location and most of the staff were genuinely great, and a cheaper stay would've softened our reaction. But at this price, these weren't minor inconveniences — they were failures. We won't be back.

Ok

The staff was so helpful. The pools were great and the restraints were wonderful too. We had an amazing server for breakfast each day at Ironwood and had a wonderful time at Bourbon Steak with Devin as our server. The only disappointing part was the spa and fitness area- you have to book a service to be able to sign up for a fitness class and it has to be that day. But all-in-all a very relaxing resort.

There is no question that this property is amazing in many ways. The staff is always available and on point. The restaurants offer options for most palates. There are family and adult only pools. I think the best part is the attention to customer service. I do feel that the extra costs are a bit much, considering the cost of room. These include the daily valet charge and the daily Resort Experience Fee...I don't know what that covers. Just know you are staying at a premier resort and do get that experience. It's is beautiful!

Superb

Clean! Great staff!

Room service was fast and the food was delicious with enough in each order to share. The room was clean and spacious with a beautiful patio and view. It was easy to make dinner reservations and we enjoyed every restaurant on site. It was easy to find our way around the property. We enjoyed our stay and already started making plans to return as we were checking out.

The grounds were beautiful, pools were never too crowded. Staff and food service was exceptional ! Highly recommend for a family:) We didn’t even want to leave the property. The Privado Villas had their own private pool and lobby which we utilized regularly.

Great property. Awesome dining choices. Different pools for the kids and adults. Little kids club as well.

Love everything about the Fairmont! The staff, the multiple pools, the spa, the breakfast, the rooms. You can’t go wrong here!

Very clean and updated. Food and pool were great

Excellent staff and clean room

Great Hotel; Huge property

Excellent resort

always great

The spa was exceptional! The deep tissue massage was relaxing!

The breakfast was good, and the dinner there was also very good. The staff was very courteous and helpful, and our Cleaning Service for our room was outstanding. We have stayed in Fairmont Hotels in other places, i.e. San Franciso, and we have always had an excellent experience. I felt this property seemed a "little tired" and could use some sprucing up. Considering the expensive nightly cost of the hotel, and the expensive cost of every dinner and also the spa - where I paid $300.00 for a Facial - I would expect everything to be excellent. As an example, we had a first floor room in I Building, and the sliding wooden door would not open all the way. We called the second day of our 4-day stay there to have it fixed, yet it was not fixed and we did not get another contact from your Facilities Team. It wasn't a major thing because we didn't stay in the room that much, but I would expect more from a 5-star Fairmont Hotel. Overall, we had a good time, but again for the price, we expected a little more. I would have to think about staying in this hotel again, and would first try some other 5-star hotels in the area.

The breakfast was good, and the dinner there was also very good. The staff was very courteous and helpful, and our Cleaning Service for our room was outstanding. We have stayed in Fairmont Hotels in other places, i.e. San Franciso, and we have always had an excellent experience. I felt this property seemed a "little tired" and could use some sprucing up. Considering the expensive nightly cost of the hotel, and the expensive cost of every dinner and also the spa - where I paid $300.00 for a Facial - I would expect everything to be excellent. As an example, we had a first floor room in I Building, and the sliding wooden door would not open all the way. We called the second day of our 4-day stay there to have it fixed, yet it was not fixed and we did not get another contact from your Facilities Team. It wasn't a major thing because we didn't stay in the room that much, but I would expect more from a 5-star Fairmont Hotel. Overall, we had a good time, but again for the price, we expected a little more. I would have to think about staying in this hotel again, and would first try some other 5-star hotels in the area.

Clean friend great food

room was well kept and clean.

room was well kept and clean.

All of the staff are very friendly and highly trained. We had a wonderful time, enjoying the pool and the many options for food and drink throughout the property. Our only complaint would be that the bar at the pool closed at 4 PM. After a day of golf and shopping, we were looking forward to cocktails by the pool. There were many people still at the pool and they closed it. It was unfortunate.

All of the staff are very friendly and highly trained. We had a wonderful time, enjoying the pool and the many options for food and drink throughout the property. Our only complaint would be that the bar at the pool closed at 4 PM. After a day of golf and shopping, we were looking forward to cocktails by the pool. There were many people still at the pool and they closed it. It was unfortunate.

It is a beautiful property. The landscaping, the pools. The restaurants are top-notch. We stayed in one of the Casitas and they were really very nice. There was nothing I did not like about the property.

It is a beautiful property. The landscaping, the pools. The restaurants are top-notch. We stayed in one of the Casitas and they were really very nice. There was nothing I did not like about the property.

a little underwhelming for a 5 star resort, the cleanliness, staff, etc could be improved.

a little underwhelming for a 5 star resort, the cleanliness, staff, etc could be improved.

Excellent property, loved our stay!

It was all perfect!

It was all perfect!

Gorgeous property, meticulously clean, top notch service at every turn.

Gorgeous property, meticulously clean, top notch service at every turn.

Superb

Everything was wonderful.

Everything was wonderful.

This was our first time at the property but it will not be our last. See you again next year!

This was our first time at the property but it will not be our last. See you again next year!

Beautiful resort! Everything was spectacular!

Beautiful resort! Everything was spectacular!

Amazing property

Amazing property

Fantastic rooms, amenities, location, and selection of onsite restaurants.

Fantastic rooms, amenities, location, and selection of onsite restaurants.

Gardens , pool , grounds are impeccable . They have tons oh gaz heaters to enjoy the outside even in winter .

Gardens , pool , grounds are impeccable . They have tons oh gaz heaters to enjoy the outside even in winter .

Also some of the doors into the rooms look very worn out and very dated, for as much as they charge, I’ve seen better doors at budget motels The property is still very nice and the outdoor bar is really great

Also some of the doors into the rooms look very worn out and very dated, for as much as they charge, I’ve seen better doors at budget motels The property is still very nice and the outdoor bar is really great

Excellent staff

Excellent staff

Clean room, amenities

Clean room, amenities

Staff was very attentive. Took care of my TV issues immediately.

Staff was very attentive. Took care of my TV issues immediately.

Kid’s pool was closed down the whole time we were there. Long lines, overpriced breakfast for a very mid food.

Kid’s pool was closed down the whole time we were there. Long lines, overpriced breakfast for a very mid food.

Service was uneven. It ranged from outstanding (Bourbon's Restaurant) to indifferent.

Service was uneven. It ranged from outstanding (Bourbon's Restaurant) to indifferent.

impeccable service. awesome Hotel!!!

impeccable service. awesome Hotel!!!

6 night stay. Smelled totally foul the entire stay. Like a broken sewer pipe. The bar stinks. The food was brutal. The hallways and rooms are beat up. The “fairmont” waters in the room smell like it was filled from a swamp. I have no idea how this place passes for a Fairmont. The olden days of high standards are gone. The Chinese own this place now and are there to juice every dime possible from this run down place. Beware.

6 night stay. Smelled totally foul the entire stay. Like a broken sewer pipe. The bar stinks. The food was brutal. The hallways and rooms are beat up. The “fairmont” waters in the room smell like it was filled from a swamp. I have no idea how this place passes for a Fairmont. The olden days of high standards are gone. The Chinese own this place now and are there to juice every dime possible from this run down place. Beware.

The hotel is great! Clean, upscale, and very comfortable. However, we had not so good breakfast experience at the Ironwood American Kitchen on Christmas day. The host lady told us to wait for 15-20 minutes. After 20-25 minutes waiting, we finally got a text message about our table is ready. However, it took them another 20 minutes to take us to our table. Because the host lady kept letting the waitress to take other groups of guests ( who came behind us) to their tables. By the way, the groups didn't reserve ahead of time, as I observed and overheard their conversation. We had to came up to her to complain about this and remind her about us. We finally got seated. We can't believe it's another 20 miniutes' waiting after the table is ready. Fortunately, our waiter is great! He's tentative and did an amazing job serving us and other guests during the busy time.

The hotel is great! Clean, upscale, and very comfortable. However, we had not so good breakfast experience at the Ironwood American Kitchen on Christmas day. The host lady told us to wait for 15-20 minutes. After 20-25 minutes waiting, we finally got a text message about our table is ready. However, it took them another 20 minutes to take us to our table. Because the host lady kept letting the waitress to take other groups of guests ( who came behind us) to their tables. By the way, the groups didn't reserve ahead of time, as I observed and overheard their conversation. We had to came up to her to complain about this and remind her about us. We finally got seated. We can't believe it's another 20 miniutes' waiting after the table is ready. Fortunately, our waiter is great! He's tentative and did an amazing job serving us and other guests during the busy time.

Beautiful holiday displays. Too big, not good value for the cost. Too crowded.

Beautiful holiday displays. Too big, not good value for the cost. Too crowded.

Pretty holiday lights Staff - general manager made it really difficult for us to check out.

The Christmas festivities were amazing. It was my daughter’s birthday and she said that she had the best day of her life! It was too big. It was hard to get from pool to pool, but that was also what we loved. There was a lot of variety because it was so BIG.

The Christmas festivities were amazing. It was my daughter’s birthday and she said that she had the best day of her life! It was too big. It was hard to get from pool to pool, but that was also what we loved. There was a lot of variety because it was so BIG.

Exceptional

We loved all the Christmas lights. Our dinner at La Hacienda was very good. Our room was cramped and outdated. The television didn't face the bed, and no lightning in the coffee area. Very disappointed.

We loved all the Christmas lights. Our dinner at La Hacienda was very good. Our room was cramped and outdated. The television didn't face the bed, and no lightning in the coffee area. Very disappointed.

Excellent all around.

Excellent all around.

Amazing, very festive. Amazing for Christmas

Amazing, very festive. Amazing for Christmas

The stay was marked by procedural inefficiencies that made the experience a bit of a drag - there was a line to valet the car, then there was a line to check in, then the room was kinda far away. They forgot to put down my credit card for the room so when we ordered room service the fella had to come back again to get the card scanned. On checkout there was once again a long line for valet. I wasted probably 1.5-2 hours of a 14 hour stay on just dealing with staff and procedural stuff (they were all very friendly, but what a waste). Red roof inn is more efficient than this and 1/10th of the price

The stay was marked by procedural inefficiencies that made the experience a bit of a drag - there was a line to valet the car, then there was a line to check in, then the room was kinda far away. They forgot to put down my credit card for the room so when we ordered room service the fella had to come back again to get the card scanned. On checkout there was once again a long line for valet. I wasted probably 1.5-2 hours of a 14 hour stay on just dealing with staff and procedural stuff (they were all very friendly, but what a waste). Red roof inn is more efficient than this and 1/10th of the price

It was good stay and superb service, not sure if it’s worth the price. Apparently you cannot access the spa on the weekend unless you have a special room number.

It was good stay and superb service, not sure if it’s worth the price. Apparently you cannot access the spa on the weekend unless you have a special room number.

It is a huge property not apt for business, I would recommend it if you are a golfer and you just want to stay at the resort.

It is a huge property not apt for business, I would recommend it if you are a golfer and you just want to stay at the resort.

I stay here frequently with family. Property has very nice pools, dining options, great spa, kids play area. Over all, it is my favorite place everytime I go to Scottsdale.

I stay here frequently with family. Property has very nice pools, dining options, great spa, kids play area. Over all, it is my favorite place everytime I go to Scottsdale.

Not recommended for a business trip, for pleasure if you like golf is great.

Not recommended for a business trip, for pleasure if you like golf is great.

Amazing stay

Amazing stay

Very clean beautiful property, Excellent Service.

Very clean beautiful property, Excellent Service.

Beautiful property!

Beautiful property!

Exceptional

Clean room, friendly staff, lots to do with kids including movie nights and pool activities

Clean room, friendly staff, lots to do with kids including movie nights and pool activities

Beautiful property that is very well maintained and pristine! Staff is very helpful and super friendly. Would stay here again!

Beautiful property that is very well maintained and pristine! Staff is very helpful and super friendly. Would stay here again!

Honestly, the only thing that was pretty was the view of the golf course. I was very bummed to see there was nothing special about this hotel property. Almost everything, I passed up the entrance to the hotel because it was so basic, it’s nothing but rocks. It’s very disappointing to pay that much money to stay at a hotel that literally has no view, nothing really special at all as far as the grounds go, the only pretty thing to look at was the golf course.

Honestly, the only thing that was pretty was the view of the golf course. I was very bummed to see there was nothing special about this hotel property. Almost everything, I passed up the entrance to the hotel because it was so basic, it’s nothing but rocks. It’s very disappointing to pay that much money to stay at a hotel that literally has no view, nothing really special at all as far as the grounds go, the only pretty thing to look at was the golf course.

The property is beautiful. The staff is friendly. Parking is not convenient. Poor lighting in the evening and really difficult to find your building when walking. They all look alike and are not marked. There’s no drawer space. My room didn’t have a dresser to put away clothes. The safe is too small and the door opens backwards making it really difficult to use. The door to the closet opens backwards and would bang into the bathroom door. The thermostat had one setting. It was freezing and wouldn’t allow me to turn up the temperature. I just shut it completely off. Hotel came highly recommended. Beautiful but lacking.

The property is beautiful. The staff is friendly. Parking is not convenient. Poor lighting in the evening and really difficult to find your building when walking. They all look alike and are not marked. There’s no drawer space. My room didn’t have a dresser to put away clothes. The safe is too small and the door opens backwards making it really difficult to use. The door to the closet opens backwards and would bang into the bathroom door. The thermostat had one setting. It was freezing and wouldn’t allow me to turn up the temperature. I just shut it completely off. Hotel came highly recommended. Beautiful but lacking.

We did not like the bourbon steak restaurant it was not good and it cost $---and we were very disappointed

Austin and Dorian at the front desk were great in helping with check in. I can’t remember her name but the pool staff manager was great too

Austin and Dorian at the front desk were great in helping with check in. I can’t remember her name but the pool staff manager was great too

It doesn't get better than this. The property is stunning. The customer service is exceptional. Had dinner at Bourbon Steak and La Hacienda and both were excellent. We also attended Pumpkin Fest which was fun. Loved this hotel and everything it had to offer.

It doesn't get better than this. The property is stunning. The customer service is exceptional. Had dinner at Bourbon Steak and La Hacienda and both were excellent. We also attended Pumpkin Fest which was fun. Loved this hotel and everything it had to offer.

Lovely property. Great pools. Friendly staff.

Lovely property. Great pools. Friendly staff.

Staff was absolutely excellent

Staff was absolutely excellent

I stay here 4 times a year with my grandchildren...I am local...I can always get an upgrade at reasonable price --this time +600.00 - I had a sick child and had to have meds delivered to the bell desk they charges me 20$ plus tip to do that. Chap stick 6$ breakfast I had to track server down entire meal..room service was partially delivers after an hour$$$ tip on a tip is on the bill....gratuity included. Must be new manger...

I stay here 4 times a year with my grandchildren...I am local...I can always get an upgrade at reasonable price --this time +600.00 - I had a sick child and had to have meds delivered to the bell desk they charges me 20$ plus tip to do that. Chap stick 6$ breakfast I had to track server down entire meal..room service was partially delivers after an hour$$$ tip on a tip is on the bill....gratuity included. Must be new manger...

Exceptional

Everything about our stay was amazing. Concierge was there any time we needed them, the food was awesome, property was beautiful and everything exceeded our expectations. If you stay, stay GOLD! It’s worth it.

Everything about our stay was amazing. Concierge was there any time we needed them, the food was awesome, property was beautiful and everything exceeded our expectations. If you stay, stay GOLD! It’s worth it.

Many pool options, golf cart from Privado/lobby there overlooking golf course, Toro was excellent, staff was excellent. We would return in a heartbeat.

Many pool options, golf cart from Privado/lobby there overlooking golf course, Toro was excellent, staff was excellent. We would return in a heartbeat.

We were so impressed with the experience we had at the Fairmont. Everything from the customer service starting with the valet all the way to the restaurant staff was great! The grounds were very well maintained and the rooms were very clean and great quality. The dining options were delicious ( however a bit pricey). We will definitely be back !

We were so impressed with the experience we had at the Fairmont. Everything from the customer service starting with the valet all the way to the restaurant staff was great! The grounds were very well maintained and the rooms were very clean and great quality. The dining options were delicious ( however a bit pricey). We will definitely be back !

Thank you for an amazing stay

Great resort with a great staff.

Great resort with a great staff.

Everyone was so helpful and so kind, the best I have ever stayed.

My family loved staying here. We had a great time.

My family loved staying here. We had a great time.

Lots of great pool options for adults and families. Wonderful, friendly, helpful staff. Clean and spacious room and great options for valet or self parking.

Lots of great pool options for adults and families. Wonderful, friendly, helpful staff. Clean and spacious room and great options for valet or self parking.

It was just an amazing experience!

It was just an amazing experience!

Parking and Resort fees are expensive.

Parking and Resort fees are expensive.

We had a lovely time. Everyone was welcoming and helpful. Would definitely recommend this hotel . Looking forward to our next trip to Scottsdale and staying at the Fairmont.

We had a lovely time. Everyone was welcoming and helpful. Would definitely recommend this hotel . Looking forward to our next trip to Scottsdale and staying at the Fairmont.

Fabulous getaway, amazing service, food, staff

Fabulous getaway, amazing service, food, staff

It was truly an amazing experience. I booked a 5 day solo retreat for myself to recharge. I loved the various pools, dining options, spa facility, and how close the resort is to SQ and Kierland Commons for shopping and dining. My room was spacious and comfortable and overlooked the lagoon and TPC golf course. Stunning views. It was very quiet this time of year but staff were readily available to help and support as needed. I enjoyed the nespresso complimentary coffee in the morning's and on-site Starbucks so I could enjoy my shaken espresso at the pool! Room service was awesome, speedy, and delicious. I can’t wait to come back with my husband and sons who I known will equally love this place!

It was truly an amazing experience. I booked a 5 day solo retreat for myself to recharge. I loved the various pools, dining options, spa facility, and how close the resort is to SQ and Kierland Commons for shopping and dining. My room was spacious and comfortable and overlooked the lagoon and TPC golf course. Stunning views. It was very quiet this time of year but staff were readily available to help and support as needed. I enjoyed the nespresso complimentary coffee in the morning's and on-site Starbucks so I could enjoy my shaken espresso at the pool! Room service was awesome, speedy, and delicious. I can’t wait to come back with my husband and sons who I known will equally love this place!

Excellent customer service on room service and valet parking.

Excellent customer service on room service and valet parking.

Amazing family staycation! Lots of amenities and things to do, service was great and grounds were beautiful. Will be back!

Amazing family staycation! Lots of amenities and things to do, service was great and grounds were beautiful. Will be back!

Since pools were empty service was a little slow.

Everything was great except that housekeeping started trying to enter the room at 8am on the day of checkout. They tried to come in 6 times after we told them we weren’t ready to leave yet. Checkout wasn’t until 11:00 so this was absolutely ridiculous.

Everything was great except that housekeeping started trying to enter the room at 8am on the day of checkout. They tried to come in 6 times after we told them we weren’t ready to leave yet. Checkout wasn’t until 11:00 so this was absolutely ridiculous.

I think you come here for the pool and chill time.

I think you come here for the pool and chill time.

Trying to extend my stay was not helpful front desk or calling.

Trying to extend my stay was not helpful front desk or calling.

Always a great place to come.

Always a great place to come.

The room smelled like a stink bomb and we needed to be moved.

The room smelled like a stink bomb and we needed to be moved.

Nice attention to details

Nice attention to details

My wife and I stepped off the sidewalks quite a bit on to the grass to make way for the porters to get by on their golf carts, most of the time empty of passengers. I found it odd that there was no motivation for any of them to offer rides along the paths in the 110 degree heat. Don’t get me wrong, they were there to transport guests as long as the guests arranged the transport and met the porters at the proper locations. Watching empty carts traveling the paths and guests stepping off to make way for them is unique to this property. The pools were nice, but aging. They are completely renovating the main pool which was both disappointing and nice to see. I would have liked to enjoy the pool, but based on the condition of the other pools it is necessary. I’m sure it will be beautiful when the renovation is complete.

My wife and I stepped off the sidewalks quite a bit on to the grass to make way for the porters to get by on their golf carts, most of the time empty of passengers. I found it odd that there was no motivation for any of them to offer rides along the paths in the 110 degree heat. Don’t get me wrong, they were there to transport guests as long as the guests arranged the transport and met the porters at the proper locations. Watching empty carts traveling the paths and guests stepping off to make way for them is unique to this property. The pools were nice, but aging. They are completely renovating the main pool which was both disappointing and nice to see. I would have liked to enjoy the pool, but based on the condition of the other pools it is necessary. I’m sure it will be beautiful when the renovation is complete.

We love this Resort…it’s perfect for my family. We chill at the sand beach pool, go to the spa and dine at either Toro or Bourbon. Absolutely love the vibe! Staff is great and friendly.

A wonderful property for a stay-cation! Never have to leave the property (unless you choose to). Family and adult only pools. Staff is very accommodating! Spa is also worthy!

A wonderful property for a stay-cation! Never have to leave the property (unless you choose to). Family and adult only pools. Staff is very accommodating! Spa is also worthy!

I had a wonderful check in at this beautiful hotel. From the moment I arrived, the staff went above and beyond to ensure I had the best experience possible. They even surprised me with a room upgrade, which was such a thoughtful touch. I walked into a spotless, beautifully arranged room that exceeded my expectations. The service, cleanliness, and attention to detail truly stood out. I would absolutely come back again—highly recommend

I had a wonderful check in at this beautiful hotel. From the moment I arrived, the staff went above and beyond to ensure I had the best experience possible. They even surprised me with a room upgrade, which was such a thoughtful touch. I walked into a spotless, beautifully arranged room that exceeded my expectations. The service, cleanliness, and attention to detail truly stood out. I would absolutely come back again—highly recommend

Very nice and relaxing.

Very nice and relaxing.

We had a great stay. It’s probably the nicest standard hotel king size room I’ve ever stayed in.

We had a great stay. It’s probably the nicest standard hotel king size room I’ve ever stayed in.

There’s no place I will ever stay in Arizona except the princess

There’s no place I will ever stay in Arizona except the princess

All the staff were nice and helpful. The grounds were immaculate. Our room was prepared twice - in the morning and evening. Highly recommend La Hacienda- the Mexican restaurant in the resort. We loved every moment of our stay. Only con was perhaps few activities. It could use a sports court or sports pool.

All the staff were nice and helpful. The grounds were immaculate. Our room was prepared twice - in the morning and evening. Highly recommend La Hacienda- the Mexican restaurant in the resort. We loved every moment of our stay. Only con was perhaps few activities. It could use a sports court or sports pool.

NEVER FELT ANY ANIMOSITY RESTAURANT PERFECT ALL OF THEM POOL PERFECT CLEANING PERFECT WAITERS CONCIERGE RECEPTION EVERYONE CONTRIBUE TO THIS AMAZING EXPERIENCE THANKS TO YOU ALL

There was something for all ages and abilities. First time I have ever stayed at a facility that had fishing as an activity.

There was something for all ages and abilities. First time I have ever stayed at a facility that had fishing as an activity.

Great friendly staff Thank you for a great first time experience!

Great friendly staff Thank you for a great first time experience!

It was great!

Wonderful family resort!

Beautiful place to stay for a getaway. It is so so freaking hot out there. I could not of imagined surviving without the amazing pools and air conditioning. This place is the only reason I would ever go back to Scottsdale. 113 degrees is to much for this Colorado girl.

Everything was very nice and comfortable. So big with many activities going on

Easy to navigate and convenient. The room had some older aspects.

The property is exceptional and the staff provided outstanding service throughout our stay. Our stay here definitely exceeded our expectations. The rooms could use some modern updates, but they were very comfortable. Overall we enjoyed our visit and had a truly memorable time.

Grounds are beautiful and staff is great.

Excellent stay as always! Top tier service, amenities and comfort.

Incredible staff and incredible food incredible vibes.

Exceptional place to stay!!

Amazing property with amazing staff!

Wonderful, the cleanliness, staff, food and experience was all fantastic! We will be back!

The water slides were great for the kids. A ton of food choices at the resort.

I would stay again anytime.

Our stay at the Fairmont was exceptional. Their customer service is amazing. Every staff member I encountered, from the valet to the front desk, exuded warmth, professionalism, and a genuine commitment to hospitality. They didn’t just meet expectations—they anticipated needs before I even voiced them.

Staff was friendly, helpful and made the stay great!

Got this for my wife and mother in-law for Mother's Day. They loved it. I think I just started a new tradition.

Always a good time!

Great vibe, great staff… great experience.

the staff were all courteous and helpful

There was a pretty bad sewage smell in the area by the main pool area hall behind the bar near kids club. Don't think I'd bring my grandkids

Amazing food options to walk to or even for room service

Great property with amazing staff and pools

Overall good property to stay at. They do charge for small things that aren’t at other properties such as cutlery/plate requests to room. Would think the resort fee would cover that. Food was mixed, sometimes fresh sometimes not so much (wilted salad) staff was friendly. Pools are fine, nothing too exciting but seemed well maintained. Room on sunset beach area was spacious and we actually liked our view of the rooftops and got some nice sunsets in the evenings.

A first class resort. Excellent service. Beautiful grounds.

We happened to go during the Christmas festival which was a bonus to our stay!

This was an amazing property I am very happy my husband and I were able to stay here for a few days. We enjoyed the many amenities including the Fairmont Gold rooms their breakfast was so nice to have close by and we really enjoyed having a drinking and snacks while we decided where to have dinner. We loved to walk the shops we even bought some fancy sunglasses for ourselves. The spas rooftop pool was incredible we enjoyed the intimate atmosphere and location. The staff everywhere we were treated us well and were very helpful guiding us to our destination next and helping with a nice golf cart ride. Thanks for everything we hope to be back

Spa and gym was amazing plus the property was so well maintained

Very nice hotel but to many functions (business meetings, etc) which closed off dining options, and created to much activity in and around the property. Staff was outstanding.

Hotel could use a little remodeling now it was clean but dated

The staff at this Fairmount demonstrated above average service. It was incredible. The spa was beautiful and did not disappoint far superior to the other spa we went to that won an award. The grounds were beautiful and so many options for pools and the grounds were incredible

Best family vacation we've ever had! We stayed in the Privado suites with our five and 3 year old and they loved all of the pools and walking paths and places to explore. The food and drinks were amazing and the massage at the spa was wonderful. My only minor complaint was that I wish the suite had a kitchenette with an actual sink but we made it work. We requested a microwave and an additional mini fridge no problem. If you have young kids, you can buy sand toys and rafts at the pool bar which was really nice. Also highly recommend a cabana if you have young ones that want to rest in the shade!

The staff always makes the experience at the Princess EXCEPTIONALLY AWESOME!!

Great resort for vacation.

Staff were great! Lots of nice shops but no restaurants were open at 2:00 pm for a lite lunch, that’s ridiculous! Self parking was too far away! One elevator working while the other one being repaired.

Property is beautiful with lots of activities (pools, nice bar, restaurants, spa, golf). Good location too.

Wonderful place for our family. Didn’t feel too busy even though it was spring break, and the service was wonderful. We especially loved Austin at the breakfast restaurant.

Very family friendly. They even provided a step stool in our room so our toddler could wash his hands! Dedicated kid space for young kids to teens.

This property is beautiful! I came here on a girl’s trip before Covid and really liked it, so decided to return with my family. It was everything I could ask for. Great restaurants, clean, wonderful service, beautiful pools and views. Worth every penny

We loved our stay at the Fairmont. The pools were great, the area was great, and we would stay again. Our only critiques would be the rooms were nice but probably not on par with other similarly rated properties, food was soso besides La hacienda was great, and the down service was quite late (close to 9 or after).

Just beautiful property and grounds!!!

The property is beautiful. The grounds are incredibly maintained and the staff is amazing. Wonderful stay.

The rooms and the grounds are beautiful. The Hacienda Restaurant was very good and reasonably priced. There was a huge convention there when we were there. There were 900 participants. This made everything crowded and very busy. It would have been much better with a smaller group.

We loved everything about our stay! The resort is absolutely beautiful and the service is great. I want to go back!

very well organized especially considering the size!

A bit of trouble relocating rooms

Beautiful property service was fantastic. Will be back.

We loved everything about that hotel

Three great restaurants and we loved it!!

Beautiful property!! There is so much to explore, very quiet and peaceful with birds chirping. One of the best rooms I’ve ever stayed in. Can’t wait to come back!!

The Gold side of Fairmont was a great experience for us. Quiet area, very nice private lounge for any of our needs.

Great potential, service needs improving.

Nice property, great potential, staff attitude very poor for a supposed high end resort. From the doorman to the "Royal" service before and during the stay, you realize that service is low on the offering.

Relaxing stay

Had a great time

True 5 star facility

Exceptional

5-Star

Always enjoyable to stay. Rooms are nice and always clean. Plaza bar and restaurants are nice too

Great property

Expansive Different pools No tennis court s Resort fees include biking but there are only 4 bikes here Pools are not properly heated No access to spa fitness classes unless room had spa access but resort fees advertise that.

Loved the location and the pools. Everything was kept super clean and immaculate. It was a beautiful property with a lot of amenities. The staff was super friendly as well. We also enjoyed the spa and rooftop pool. We had a late flight and requested late checkout but they said they could not grant our request since someone else was checking in. The resort honestly didn’t seem full at all, so I was surprised they couldn’t honor our request.

Love it

The property is beautiful and they treat you very well! It’s a 5 star hotel for sure! Our room in the Sunset building was beautiful and looked onto the Sunset Pool, very, very nice! The only negative is the parking for the Sunset building is across an empty field, and in the night it’s pitch dark! Not convenient at all! When I called on our last night to see if for that one night we could park in the Privado lot, ( that is right by our building), as we had an early flight and it would’ve made it easier for our luggage, I was told it wasn’t for us and a manager would have to make the decision! The lot was not full at all! The manager said they’d allow it but there would be a $40 charge! This is not a 5 star response at all! If a customer requests it and you can accommodate, you should! Other than the parking, very nice stay!

Beautfiful resort, with excellent service. I've come before with my family and enjoyed the amentities like pools and fishing pond, but this visit, I was in town for an appointment and wanted a relaxing, quiet stay. The Princess did not dissapoint. My room was clean, quiet and comfortable. The bed is luxuriously made up with premium bedding and pillows. Had a fantastic sleep and visit. Would definitely stay again.

Nothing

We had so much fun enjoying Christmas at the Princess as a family! Can’t wait to do it again!

Amazing

Amazing property!

We had a great stay during their Christmas celebration. I wish there was more communication on things happening. We missed the fireworks celebration on New Years Eve. For being a “kid friendly” hotel I was surprised there was no New Years celebration for them (even at noon). I wish the kids club was open later in the evening for adults to eat together or for families to play at the club. Housekeeping always came at 5pm which is when we were getting back from swimming and showering. The main restaurant for kids was randomly closed one evening (even though online said it was open). With notice, we would have planned better.

Excellent hog end place. Motor on ac unit was loud. Sounded like an exhaust fan. Hot water did not last very long in shower.