The Westin Savannah Harbor Golf Resort & Spa

Great place for families, lots of activities to choose from.

Beautiful hotel. Very friendly staff and very clean. Smells awesome when you walk in!

Exceptional

The carpet in our room was not clean. It had a beer cap on the floor. There were small bits of paper at the door and beside the bed, the bathroom floor did not appear to be clean. We kept our socks on and walked on a mat. However, the biggest disappointment was your restaurant on the second floor, where we had lunch. The staff were unfriendly. The service was slow and no one enjoyed their meal. My wife's meal was cold, myself and one other person had the same dish and it was greasy and barely hot. The hostess was unfriendly and un accommodating. There were only two tables in the restaurant that had anyone sitting at them. We requested the table in front of the window. There was four of us, and she refused, saying that it was not set up after we were seated at another table, less than 10 minutes later, a couple came in and they seated them at the very table that we had requested. I think it's very poor service not to accommodate your customers when it is within reason.

Good Na

Exceptional

A GREAT EXPERIENCE!!!THANS FOR A GREAT WEEKEND.

Very nice, quite location and beautiful view

So relaxing and fun.

The cleanness of the room Lack of communication of front desk staff when checking in

Exceptional

But the staff was very nice and responsive.

Location, the view, the staff Lack of restaurants/ food options on site. Had to ferry over to Savannah.

Great Hotel and very convenient if you have any tournament at the convention center.

Can’t wait to go back!

The convenience of being on the edge of downtown Savannah. The views of the river. The convention center in walking distance. Low quality rooms. Cheap paint. Old style furniture. Short toilet. Uncomfortable pillows. The windows are not tinted, so the person next to you can see through your room.

Exceptional

Convenient location to where we needed to be. The food choices at the hotel restaurant were limited and the hours for the small store to buy drinks, etc closes earlier than expected

Superb

First with everything going on this past weekend we had trouble finding a place to park. They charge $45 a day to park. Drinks are expensive. When we went online to book a dinner reservation at their restaurant it said nothing was available. We decided to go up and see if they could squeeze us in. There were only 2 tables occupied. For 2 of us to have dinner cost $191 dollars not including tip. I would have rather stayed in town.

Great view of river and savanna. Lots of amenities. First class hotel!

The bed is very comfortable, and the view is very nice.

Superb

Great stay at Westin

Had a wonderful time!

We ate at the Resteraunt and the waiter was rude and even when the manager came over and spoke she acted like she didn’t want to. For their prices you would expect friendlier staff.

We ate at the Resteraunt and the waiter was rude and even when the manager came over and spoke she acted like she didn’t want to. For their prices you would expect friendlier staff.

Great Stay

Unfortunately, not the four star experience I was anticipating. Service, staffing, and food options were not satisfactory. Highlights of the experience were valet staff and poolside servers who were attentive and pleasant. I would not choose to stay here again.

Bad

Superb

Location Asked for a handicapped accessible room. Husband is paralyzed. Fit into the recliner I’m okay but the hoyer lift we brought doesn’t fit under the bed due to the base. Also out accessible shower did not have a roll in shower. My husband had to sleep in his wheelchair! Our service dog was constantly being barked at by uncontrollable pet dogs. All this for $500 for one night. Would never go again!

Location Asked for a handicapped accessible room. Husband is paralyzed. Fit into the recliner I’m okay but the hoyer lift we brought doesn’t fit under the bed due to the base. Also out accessible shower did not have a roll in shower. My husband had to sleep in his wheelchair! Our service dog was constantly being barked at by uncontrollable pet dogs. All this for $500 for one night. Would never go again!

This is a beautiful hotel. The room was so comfortable and the bedding was plush. The staff was very friendly and helpful. It’s in a great location and we were able to use the ferry to cross the river into downtown Savannah.

Great pool and hot tub, loved the view across the river. The complimentary ferry service to downtown Savannah was so convenient!

Great pool and hot tub, loved the view across the river. The complimentary ferry service to downtown Savannah was so convenient!

Waking up to the shipping boats was pretty cool. The beds were terrible. Also the staff did not have it together. They gave us the wrong key to the room. It was late we had two kids it took about an hour and half just to check in. Then when we finally got to the room the key would not open the door.

Waking up to the shipping boats was pretty cool. The beds were terrible. Also the staff did not have it together. They gave us the wrong key to the room. It was late we had two kids it took about an hour and half just to check in. Then when we finally got to the room the key would not open the door.

A great place to stay. Very convenient to the convention destination.

Nice area. Right on the river. Great bar area.

Great place to stay.

We were looking forward to golfing and hanging out at the pool…something you can’t get at any other Savannah hotel, so we booked a flight home and are hoping that Expedia now does the honorable thing and reimburse us for the change fees on the flight, the Uber to the hotel, and of course the night at the Westin. So note to other Expedia users, you may want to independently verify a hotels average occupancy rate on any given stay you make with Expedia and their booking rate for the period of your stay. Expedia can’t provide any protection, and they certainly were not proactive at making the situation better. Hopefully, they will come through on the back side to preserve our relationship. We have been Gold members for years…

First, I would like to acknowledge that several members of your staff—particularly the front desk, bell staff, and restaurant team—provided exceptional service throughout our stay. Their professionalism and hospitality did not go unnoticed and were greatly appreciated. However, despite these positive interactions, an incident involving a member of your loss prevention team significantly overshadowed our experience. My family and I traveled from Virginia to Savannah to celebrate my cousin’s senior prom. We reserved accommodations, including a hospitality suite for prom preparations, and spent a substantial amount of money at your property. Given the nature of our stay, we were taking photos in the lobby area near the staircase to the left of the front desk—similar to what we had observed other guests doing throughout the day, including wedding parties and individuals taking photos with luxury vehicles outside the main entrance. While my cousin was taking her prom photos, a man who did not initially identify himself abruptly stepped in front of her and demanded that we stop taking photos and leave the area. His tone was rude, dismissive, and confrontational. When we attempted to understand the reasoning behind his request, he failed to provide any clear explanation or identify himself, and he physically positioned himself in a way that blocked our movement until we dispersed. This interaction was not only unprofessional, but also deeply degrading and upsetting.

First, I would like to acknowledge that several members of your staff—particularly the front desk, bell staff, and restaurant team—provided exceptional service throughout our stay. Their professionalism and hospitality did not go unnoticed and were greatly appreciated. However, despite these positive interactions, an incident involving a member of your loss prevention team significantly overshadowed our experience. My family and I traveled from Virginia to Savannah to celebrate my cousin’s senior prom. We reserved accommodations, including a hospitality suite for prom preparations, and spent a substantial amount of money at your property. Given the nature of our stay, we were taking photos in the lobby area near the staircase to the left of the front desk—similar to what we had observed other guests doing throughout the day, including wedding parties and individuals taking photos with luxury vehicles outside the main entrance. While my cousin was taking her prom photos, a man who did not initially identify himself abruptly stepped in front of her and demanded that we stop taking photos and leave the area. His tone was rude, dismissive, and confrontational. When we attempted to understand the reasoning behind his request, he failed to provide any clear explanation or identify himself, and he physically positioned himself in a way that blocked our movement until we dispersed. This interaction was not only unprofessional, but also deeply degrading and upsetting.

Exceptional

All was beautiful and nice. Staff was very friendly!

Did not eat breakfast

Wonderful stay but v crowded Booking.com offered me a balcony room if i paid more but the Westin could not see this upgrade so we did not get a balcony room. Booking.com is very hard to reach so lost money but the hotel was great for us.

Wonderful stay but v crowded Booking.com offered me a balcony room if i paid more but the Westin could not see this upgrade so we did not get a balcony room. Booking.com is very hard to reach so lost money but the hotel was great for us.

Pleasant

We have been coming to The Westin for 4 years during the same week and every year the service seems to get worse. There was a cheer competition ( I was a part of ) and two weddings. I can’t understand why the hotel wasn’t fully staffed for the amount of people that were staying and visiting the hotel. The food and elevator wait time were unbelievable! You all HAVE TO DO BETTER.

Was first given a room without a view but they quickly changed when asked. Lobby area smelled great but room smelled moldy/mildewy. $200 in extra fees were ridiculous. Overall it was fine but not sure I’ll be back

Exceptional

Honestly, some good features, but our overall reflection is that it was not worth the money spent. We traveled with two little kids, so here were a few considerations: the two full beds room does not allow for a roll away. We immediately upgraded to a king and got a rollaway and had one kid sleep on couch. The room we upgraded to had fresh dark stains in the carpet and food that was ground in carpet. For dining, you should know before you go: limited breakfast options for grab/go or healthy grab/go options. Fitness facility is off-site. The pool dining option was not open in early April when we traveled. Our kids enjoyed the smores, staff was friendly.

The room was amazing and the staff was so incredible! I will definitely be back.

Nice pool and friendly staff

Exceptional

Food is restaurant is

Avoid room 336. Worst view. Staff was so happy to accommodate.

Beautiful hotel, very clean

We had a lovely and relaxing time during our stay in Savannah. Staff were great and helpful with information and guidance of places to see and eat during our stay.

For a hotel of this level, cleanliness should be a basic standard, and this room clearly had not been properly cleaned or inspected. I am very dissatisfied and would not recommend this property to anyone.

The property and the staff are both wonderful! I liked the firepit and the hot tub along the river - great way to end the day. It was nice to be able to retreat to the property after an evening in Savannah. I felt it was much quieter and more relaxing. Overall would go there again.

The spa was very relaxing and the massage was wonderful from LeShawn (spelling?) The balcony room with river view was wonderful for my relaxing and refresh getaway.

Too expensive for breakfast, should be free because we ppl stay at your hotel

Management of this hotel is awful. The management treated their customers with zero respect

Exceptional

Management of this hotel is awful. The management treated their customers with zero respect

Love staying here.. Its always a great experience

Beautiful property in the Westin.

Superb

Superb

Enjoyed staying at this hotel. The ferry takes you across to the other side where a lot of the activity is going on. It runs every 15 minutes and takes about 5 to get across. You also have 2 restaurants to eat at if you decide to stay around the hotel. The pool is also lovely and has a guy playing music/singing. I would stay again.

Exceptional

Friendly staff

I liked that we had a river view. The water shuttle was nice and convenient. It is starting to really show its age. The cover on the bed was worn thin. There were many broken things in the room and the building. Dogs barking at night.

I liked that we had a river view. The water shuttle was nice and convenient. It is starting to really show its age. The cover on the bed was worn thin. There were many broken things in the room and the building. Dogs barking at night.

The Westin breakfast was not very good. Most of the cooked foods were either cold or overcooked.

Exceptional

Yes

ferry across the river wasn’t working and the shuttle was never on time or didn’t show up at all

Beautiful location, excellent staff. Ideal conditions for a business conference. Everything worked out flawlessly.

Room war clan but old . Gym was,in another building which was drive away

Room war clan but old . Gym was,in another building which was drive away

Location Towels you would expect to find in a Turkish prison.

Clean room. Fantastic staffs and Great River View!

Clean room. Fantastic staffs and Great River View!

everything about the stay was top notch

everything about the stay was top notch

The bed and pillows were very comfortable. Staff was friendly and helpful.

The bed and pillows were very comfortable. Staff was friendly and helpful.

Bed was comfortable. Jacuzzi was nice. Staff wasn’t friendly. Front desk never advised of activities and shuttle information. Room wasn’t stocked with coffee cups and only had one bag of tea. Floor was dirty. Found trash by couch and a one inch piece of metal near bed. Offered points for stay in email if signed up, but never given them. Parking was listed as $22 per night, but ended up being $30. Booking listed total as $538.70 and Westin sent a receipt for $608.60. Checked my credit card and there is a pending transaction of $797.00. No incidents were purchased. I sent an email to Booking.com and Westin regarding the price discrepancies. Haven’t been contacted by either company yet.

We had to have the TV replaced as there was a defect in the display. For what I paid per night they should have noticed.

The staff was excellent, the rooms were clean and comfortable. We had a good nights sleep and the view was awesome!!! Overall, everything was great! No complaints!

The staff was excellent, the rooms were clean and comfortable. We had a good nights sleep and the view was awesome!!! Overall, everything was great! No complaints!

Everything Nothing

Requested view of river not canal.

Plus, we had a delicious dinner at the Legends Bar and Grill, which had live music by a world-class singer/guitar player. Finally, a truly Heavenly Bed. We truly appreciated the good night's sleep.

Plus, we had a delicious dinner at the Legends Bar and Grill, which had live music by a world-class singer/guitar player. Finally, a truly Heavenly Bed. We truly appreciated the good night's sleep.

The hotel provided everything I needed for an efficient and comfortable stay.

The hotel provided everything I needed for an efficient and comfortable stay.

I love the proximity to the convention center. I loved the food I love how upscale this hotel is I love the smell of all Westins The food service was the worst I've ever experienced. 3 hour lunch and dinner because at every meal they constantly forgot everything including one of our friends family's meals, drinks, they accidentally dropped a cooked meal that we waited over an hour for then to be told they couldn't remake it or anything requiring the kitchen bc they closed it down. We had to ask MULTIPLE times for a water, Shirley Temple, coffee, where's the meal? Always forgot something. It was horrible! Food was good tho but not worth the incredible delay & hassle

Michelle at the front desk was lovely

Michelle at the front desk was lovely

The bathtub was not able to drain. The bathroom located in the room with the couch put off a foul odor and was unusable… outside of the room itself, the hotel restaurants and amenities were great!

The bathtub was not able to drain. The bathroom located in the room with the couch put off a foul odor and was unusable… outside of the room itself, the hotel restaurants and amenities were great!

Staff was great rooms cleans

Staff was great rooms cleans

The room and views were amazing. Only downfall was no microwave in the rooms.

The view of Savannah and the river was spectacular. The beds were, OMG comfy. It's expensive, but that's the cost of having such an amazing room.

Nice location and like cleanliness. Staff was rude to us and didn’t respond well , may be due to my color and nationality.

Excelent resort, great golf course! The service was wonderful.

Excelent resort, great golf course! The service was wonderful.

Very nice hotel

Very nice hotel

The room i had, did have some flaws (the soap rack had rust and the doors dragged/stuck along the carpet) but nothing that hindered my experience. Planning to go back.

Overall, a great experience. The other side of the river is accessible yet the property is enough removed to feel peaceful and safe for down time. Clean, comfortable and amazing views.

Overall, a great experience. The other side of the river is accessible yet the property is enough removed to feel peaceful and safe for down time. Clean, comfortable and amazing views.

Great hotel and great location! Will be back

Great hotel and great location! Will be back

Nice location for everything

Nice location for everything

we will diff stay here again for sure, thank you for great Hospitality.

we will diff stay here again for sure, thank you for great Hospitality.

Everything Nothing

Loved the view of the river and City of Savannah Georgia and the ferry ride Didn't like the bed it's very uncomfortable one side of the mattress was sunk in and unlevel and the shower didn't have enough water pressure

Yes, Staff was great only thing is for the money the room should be updated a little more

Yes, Staff was great only thing is for the money the room should be updated a little more

My stay here at Westin during Christmas was really wonderful. The staff were very accommodating from front desk to the restaurant. Thank you to the lady at the front desk for giving me a very, very good room! The big windows with the view of the golf course and the river, so wonderful. I could see the beautiful sunrise every morning. The steak & eggs at breakfast is so good and the hot choco at the lobby. I also tried the sauna and steam room at the Club, so relaxing. I’ll be back on summer.

My stay here at Westin during Christmas was really wonderful. The staff were very accommodating from front desk to the restaurant. Thank you to the lady at the front desk for giving me a very, very good room! The big windows with the view of the golf course and the river, so wonderful. I could see the beautiful sunrise every morning. The steak & eggs at breakfast is so good and the hot choco at the lobby. I also tried the sauna and steam room at the Club, so relaxing. I’ll be back on summer.

Everything Excellent!!!

Everything Excellent!!!

Excellent hôtel, great view and service. Extra activities really appreciate like s’smores kit, trail mix granola to go. The only concern, the pool and hot tub are not heated, as before.

Excellent hôtel, great view and service. Extra activities really appreciate like s’smores kit, trail mix granola to go. The only concern, the pool and hot tub are not heated, as before.

Clean rooms, comfortable beds, amazing staff!

Clean rooms, comfortable beds, amazing staff!

ok

ok

We had to wait for over a half hour to get into our room. We had traveled all day and we didn’t anticipate having to wait that long.

We had to wait for over a half hour to get into our room. We had traveled all day and we didn’t anticipate having to wait that long.

Both lovely!

Both lovely!

The rooms and the hotel was cleansed very well. The staff was excited and welcoming.

The rooms and the hotel was cleansed very well. The staff was excited and welcoming.

Our stay was amazing

Our stay was amazing

Very nice hotel, clean, friendly staff, great food and beautiful atmosphere!

Very nice hotel, clean, friendly staff, great food and beautiful atmosphere!

The staff was super friendly!

The staff was super friendly!

Hotel was fine. The lobby & others areas were packed with children & parents for events such as Beta Club event & cheer. Could not access lobby without stepping over children sitting on the floor & practicing cheer in the walkways.

Hotel was fine. The lobby & others areas were packed with children & parents for events such as Beta Club event & cheer. Could not access lobby without stepping over children sitting on the floor & practicing cheer in the walkways.

Staff was very friendly and kind

Staff was very friendly and kind

Super nice. Can't wait to return.

Super nice. Can't wait to return.

Way overpriced! The bathroom was outdated. The coffee pot in the room was not clean. The coffee shop open late. The bed was very uncomfortable. No lotion was provided. I would not recommend it.

Way overpriced! The bathroom was outdated. The coffee pot in the room was not clean. The coffee shop open late. The bed was very uncomfortable. No lotion was provided. I would not recommend it.

great facility

great facility

Clean nice quiet

Clean nice quiet

The bar was well stocked and both bartenders were great!! Rachel and Stephanie provided excellent service

The bar was well stocked and both bartenders were great!! Rachel and Stephanie provided excellent service

I didn’t take advantage of the various amenities at the hotel. The room was wonderful. The bed, pillow and bedding were sumptuous to sleep on!

I didn’t take advantage of the various amenities at the hotel. The room was wonderful. The bed, pillow and bedding were sumptuous to sleep on!

Awful hotel- If you’re considering this venue for your wedding, please think twice. Our experience at this hotel was completely ruined by the staff—specifically Gwen and Jeremy. They were extremely unprofessional and humiliated the bride during what should have been one of the happiest weekends of her life. Their behavior was not only inappropriate but downright disrespectful. It was shocking to see such a lack of care and professionalism from employees representing a hotel of this level.

Awful hotel- If you’re considering this venue for your wedding, please think twice. Our experience at this hotel was completely ruined by the staff—specifically Gwen and Jeremy. They were extremely unprofessional and humiliated the bride during what should have been one of the happiest weekends of her life. Their behavior was not only inappropriate but downright disrespectful. It was shocking to see such a lack of care and professionalism from employees representing a hotel of this level.

Reception and restaurant staff are helpful, but not the best trained

Reception and restaurant staff are helpful, but not the best trained

Staff from the valet, check in, bar and restaurant were very cordial and helpful. The dinner at the restaurant was excellent.

Staff from the valet, check in, bar and restaurant were very cordial and helpful. The dinner at the restaurant was excellent.

The staff were helpful and the room was clean.

The staff were helpful and the room was clean.

My allergies and diet concerns were taken very well care of! I was quite impressed.

My allergies and diet concerns were taken very well care of! I was quite impressed.

hotel was great but the

hotel was great but the

The spa was relaxing, I had one of the best massages to date and I regularly receive them. The room itself was left to be desired. The furniture, wall hangings and bath fixtures are outdated. The front desk team was very welcoming and friendly.

The spa was relaxing, I had one of the best massages to date and I regularly receive them. The room itself was left to be desired. The furniture, wall hangings and bath fixtures are outdated. The front desk team was very welcoming and friendly.

Very nice stay staff was exceptional !

Very nice stay staff was exceptional !

This hotel was very high end. Our room was spacious and clean. The pool was probably my most favorite one ever. Our stay was quiet at the beginning, but keep in mind the convention center is next door. It got a little rowdy when people checked in. There is also a bit of loud industrial noise. This did not bother us, but for some it may. Loved the convenience of the free ferry minutes away. We used it often. Parking is a small walk, but we didn’t mind that either. They do offer valet if needed. Complimentary treats like cookies in the afternoon and s’mores at night were fun. Lastly, the staff here was so welcoming! We had a wonderful time.

This hotel was very high end. Our room was spacious and clean. The pool was probably my most favorite one ever. Our stay was quiet at the beginning, but keep in mind the convention center is next door. It got a little rowdy when people checked in. There is also a bit of loud industrial noise. This did not bother us, but for some it may. Loved the convenience of the free ferry minutes away. We used it often. Parking is a small walk, but we didn’t mind that either. They do offer valet if needed. Complimentary treats like cookies in the afternoon and s’mores at night were fun. Lastly, the staff here was so welcoming! We had a wonderful time.

The property has everything-restaurants, bar, golf, pool, fitness center and a free ferry back and forth across the river. They offer fresh baked cookies in the afternoon and ice cream in the evening in the lobby. There are places to sit outside by the river with a fire pit and games. The staff are friendly and go above and beyond. Our room was spacious, clean and comfortable. Will definitely go back.

The property has everything-restaurants, bar, golf, pool, fitness center and a free ferry back and forth across the river. They offer fresh baked cookies in the afternoon and ice cream in the evening in the lobby. There are places to sit outside by the river with a fire pit and games. The staff are friendly and go above and beyond. Our room was spacious, clean and comfortable. Will definitely go back.

I would not call this hotel a resort. There was no fine dining. I would compare the dining and room service to grab and go. The menus needs work. If it is going to be a resort add the amenities to go with it. I should not have to leave to enjoy it.

I would not call this hotel a resort. There was no fine dining. I would compare the dining and room service to grab and go. The menus needs work. If it is going to be a resort add the amenities to go with it. I should not have to leave to enjoy it.

Loved the convenience to the golf club for a GSGA tournament.

Loved the convenience to the golf club for a GSGA tournament.

very nice

very nice

If you go to Savannah you have to stay in this hotel no matter what. It’s definitely one of the best hotels in Savannah

If you go to Savannah you have to stay in this hotel no matter what. It’s definitely one of the best hotels in Savannah

It was advertised on expedia as having a smoking room but it is a no smoking property which was an issue for us. The room was not ready, but staff accomodated well. They moved us to a better room w a king bed. Ordered room service coffee from coffee pot not keurig and it took 2 calls and 1 hour and 10 min to get it. Staff again accomodated and took off resort fee and parking fee from the bill. Otherwise, it was a good experience. At least staff knew how to rectify mistakes. They were very nice.

It was advertised on expedia as having a smoking room but it is a no smoking property which was an issue for us. The room was not ready, but staff accomodated well. They moved us to a better room w a king bed. Ordered room service coffee from coffee pot not keurig and it took 2 calls and 1 hour and 10 min to get it. Staff again accomodated and took off resort fee and parking fee from the bill. Otherwise, it was a good experience. At least staff knew how to rectify mistakes. They were very nice.

It was nice .. just a hour delay on our room when we check in ! But, we ask and got a credit for food . Otherwise it was wonderful! I’d stay again !!

It was nice .. just a hour delay on our room when we check in ! But, we ask and got a credit for food . Otherwise it was wonderful! I’d stay again !!

Staff are very professional and courteous

Staff are very professional and courteous

It was ok but for the price it was not worth what was paid. Your thought is the convenience of being near the convention center is worth it, however, it is not. Everything else is across the river. The one restaurant at the hotel is average at best. It is very disappointing.

It was ok but for the price it was not worth what was paid. Your thought is the convenience of being near the convention center is worth it, however, it is not. Everything else is across the river. The one restaurant at the hotel is average at best. It is very disappointing.

The stay was amazing and the staff was above amazing. We arrived super early and they accommodated us without hesitation. We enjoyed our stay and looking forward to our next stay at this WONDERFUL RESORT !!!!!

The stay was amazing and the staff was above amazing. We arrived super early and they accommodated us without hesitation. We enjoyed our stay and looking forward to our next stay at this WONDERFUL RESORT !!!!!

Super old hotel, non existent staff service. Stay somewhere else

Super old hotel, non existent staff service. Stay somewhere else

Ok, we can deal. However, woke up int h middle of the night to a real bad leak in the bathroom ceiling. The water was running into the other room and getting the rugs wet. So… that morning we had to pack up again and move to another room. No balcony but we did get riverside view. Nice room but the hotel offered no apology or anything at all. Not even a breakfast voucher for our inconvenience, not even a sorry. Left a very bad taste in my mouth. Moving rooms when your already settled in is a big inconvenience.

Ok, we can deal. However, woke up int h middle of the night to a real bad leak in the bathroom ceiling. The water was running into the other room and getting the rugs wet. So… that morning we had to pack up again and move to another room. No balcony but we did get riverside view. Nice room but the hotel offered no apology or anything at all. Not even a breakfast voucher for our inconvenience, not even a sorry. Left a very bad taste in my mouth. Moving rooms when your already settled in is a big inconvenience.

Like being close to the water. The crane work for new air unit i guess was very very inconvenient because we had a handicap tag and should have be able to park close.

Like being close to the water. The crane work for new air unit i guess was very very inconvenient because we had a handicap tag and should have be able to park close.

I loved how friendly everyone was. The rooms were always kept cleaned and restocked

I loved how friendly everyone was. The rooms were always kept cleaned and restocked

We enjoyed our stay despite an issue with our room's AC. Hotel Management moved us to another room quickly.

We enjoyed our stay despite an issue with our room's AC. Hotel Management moved us to another room quickly.

Great views

Great views

I enjoyed my stay on the property. However I had to pay an additional $135.00 at the property for parking and resorts fees. The “resort” only offer a normal pool and hot tub. Parking was 35.00 SELF PARK or 45.00 for valet. Its the only hotel on that side of the river. Definitely a rip off. Outside of that my stay was excellent.

I enjoyed my stay on the property. However I had to pay an additional $135.00 at the property for parking and resorts fees. The “resort” only offer a normal pool and hot tub. Parking was 35.00 SELF PARK or 45.00 for valet. Its the only hotel on that side of the river. Definitely a rip off. Outside of that my stay was excellent.

As

As

Loved the stay here

Loved the stay here

The resort was clean and grounds were very nice. Had a great spa treatment. Access to the ferry was great. Did not need the car to try and find parking in Savannah.

The resort was clean and grounds were very nice. Had a great spa treatment. Access to the ferry was great. Did not need the car to try and find parking in Savannah.

We got a room here because we knew we could take the ferry across the river to do a lot of things. When you walk in the lobby it’s beautiful but as soon as you get off the elevator ( we were on the 6th floor) I noticed black mold all around on the wall paper. I’m 6’1 and my significant other is 6’7 so we notice things others don’t see. When we got in the room we were both disappointed because it was so small and we expected a great view of the golf course but all we really got was a small section of it along with a parking lot. There was also mold around that room too. I am highly allergic and I had a really hard time breathing in the room so we stayed away as much as possible. Just very disappointed in Westin. Wow!

We got a room here because we knew we could take the ferry across the river to do a lot of things. When you walk in the lobby it’s beautiful but as soon as you get off the elevator ( we were on the 6th floor) I noticed black mold all around on the wall paper. I’m 6’1 and my significant other is 6’7 so we notice things others don’t see. When we got in the room we were both disappointed because it was so small and we expected a great view of the golf course but all we really got was a small section of it along with a parking lot. There was also mold around that room too. I am highly allergic and I had a really hard time breathing in the room so we stayed away as much as possible. Just very disappointed in Westin. Wow!

Great vibe and very clean

Great vibe and very clean

nice weekend my family stay in the hotel

nice weekend my family stay in the hotel

Delightful experience

Delightful experience

We were asked 4 times by pool staff if we were hotel residents, even after verification of our room, some lady name Jenn was extremely rude and kept asking us multiple times. The onsite Restaurant closes at 3pm, and they refused to feed us when we came in at 2:59, technically they are still open. I was charged an extra $25 for extra adult, there was no extra adult in the room beside my, my wife and kid, I called the hotel for a resolution but haven’t heard yet, so I’ll be calling Amex next. I did complain and got 10,000 points, but I’m still bitter and in love Westin, now, my wife hates it. Won’t be at the Westin for a while.

We were asked 4 times by pool staff if we were hotel residents, even after verification of our room, some lady name Jenn was extremely rude and kept asking us multiple times. The onsite Restaurant closes at 3pm, and they refused to feed us when we came in at 2:59, technically they are still open. I was charged an extra $25 for extra adult, there was no extra adult in the room beside my, my wife and kid, I called the hotel for a resolution but haven’t heard yet, so I’ll be calling Amex next. I did complain and got 10,000 points, but I’m still bitter and in love Westin, now, my wife hates it. Won’t be at the Westin for a while.

It was very nice, as expected. Nice resort, great pool. Needs more chairs at the pool

It was very nice, as expected. Nice resort, great pool. Needs more chairs at the pool

We booked one night at the Westin to enjoy a nice pool because our original flight was delayed, but the pool was closed due to lightning and then was closed indefinitely because of poop in the pool. The food we ordered took a long time to come and spa services were not available last minute.

Always a pleasant stay- this is out 4th visit.

Great place to stay. Best views of the city at night.

Wonderful views of Savannah riverfront across the river. The bed was clean, but the carpet needed vacuuming. I found crumbs under the bed. I also found dust clinging to the walls. I was not a fan of the salt water pool.

Always enjoy staying here

Hotel has a great location, but is in serious need of a complete over haul. The furniture/carpeting in our room was seriously worn and outdated. We booked a suite, but the room only had a couch in it, guess that qualifies as a suite these days?

Poor. Bad customer service. Love the one on Hilton Head

We has a great time. The pool was beautiful and the poolside bar was even better. Rooms were cleaned and very easily located for easy access to the convention center. The kids loved riding the ferry over to River St. service was excellent upon checking in. The only complaint I have is the restaurant on the 2nd floor. Poor service there and super slow. We were usually in a hurry due to dance.

The staff really great.

Hotel was elegant and peaceful. It was a busy weekend full of families, conferences and weddings but it never felt crowded. Go to the Midnight Sun bar. Bobby will hook you up when you're not sure what you're in the mood for. The pool faces the river sonyou always have a view. They have plenty of chairs and cabanas depeniding on your needs. The hotel is steps away from the water taxi that takes you to River St where you can shop, eat and drink to your hearts content. Highly recommend.

Food was way to pricey

Our room was gorgeous and our view was top tier. The room was very spacious. The mattress was tooooo soft for my comfort. Woke up with back spasms. The tub had a weird hump in it. Felt like I was standing on a truck bed near the tire.

Great resort, enjoyed the golf and pool. Many great staff, who were very helpful. Convenient ferry over to historic Savannah. Took advantage of a late check out .

Na

The Hot-tub had a grate sticking from underwater that my wife tripped on not to mention rocks were falling out from the stone work lining the area into the water very dangerous. There were also no trash liners in the rubbish cans in the room.

Skip the restaurant.

Excellent, no complaints. Clean and staff very friendly.

The property was well kept..and I loved the harbor view..My wife and I will be back very soon..thank you for a wonderful stay

Fun

Hotel is still undergoing maintenance and room service is offered but when we tried to order all vegetarian options were not available! We had to Uber back to downtown Savannah to eat at extra cost :((

We were upgraded to a massive suite.

Great stay

This property was beautiful and very convenient. The water taxi came every 30 min to take you to River st. Pool was also nice

Our stay was amazing. The staff was great, engaging, friendly and genuinely felt like they cared. The fairy meant that we never had to use a car. One of the best resort experiences that I have had.

Very clean and staff was very helpful. Rooms were comfortable and big

All costs/fees were shared to me before arriving. The oatmeal cookies were so good. And they had scheduled events each nite I was there. I would go back and recommend this property to others. Excellent stay! Thank You!

Patrice was our waitress for breakfast, she was extremely friendly and provided top notch service. She went out of her way to make conversation with other guests around us. We need more Patrice’s in this world. Thank you Patrice for making our morning with your kind words and beautiful smile.

I felt like it was just overpriced for the amenities received. It’s an older hotel and the rooms need renovating. I’m almost certain there may have even been mold in my air ducts. I would wake up with my sinuses congested, and it seemed to get worse through my stay. The hotel staff were nice but overall the hotel just needs to be updated and cleaned, including the roads into the property, which had overgrown weeds, loose gravel and broken concrete throughout.

Unfortunately I never made it to the actual property. After getting stranded with car issues I ended up running late. By the time I was able to contact them (the front desk number is not easy to find) they told me not only could I no longer check in (I had already paid in full for four nights) but that they also would not give me a refund for the future nights. So essentially charging two guests for the same room. Fortunately after a lot of calls expedia was able to negotiate a refund on 3 out of 4 nights. Definitely read the fine print if booking with this property, I would never have tbought a hotel could legally charge two guests for the same room.

Love the property - nice relaxing / clean / lot to do / easy ferry access to the river street but at same time away from the hustle and nice calmness

Wonderful staff.

Outrageous charges. Only have double beds. Not worth the price at all.

Superb Property

The ferry availability was very convenient

We asked for a room change which was honored immediately. Our original room was located next to the elevator shaft. Every time the elevator was used, it made a loud swooshing noise. It too an hour and a half to get served our dinner at the hotel restaurant; we were comped our dinner because of this. Other than these 2 problems, we loved our room, staff and service, the ferry and grounds.

Refused refund of accidental trip booked. Called within 5 minutes of booking. Blamed it on 3rd party. We have booked this property many times and were completely caught off guard by their refusal to issue $1000 refund for 2 nights.

We had a fantastic experience with luxurious amenities, impeccable services, and excellent room views.

Very average hotel that is way overpriced. Service is spotty. Room like in a 3 star hotel, noisy elevator which heard all. Igby, poor soundproofing, cheap furniture and beds/bedding, cheap everything. Bathroom has a 80’s look and feel, . I guess the main attraction is the golf course.

Loved the water taxi taking you to River Street. We never had to move our car. It runs every 20 minutes. All of the people working in the hotel were so helpful and so pleasant. Starbucks in the hotel was definitely a plus. Highly recommend!

This was a really nice property. The ferry was convenient to get to the River Walk and downtown. I will be staying here again when I come back to Savannah

C

Very nice.

We thoroughly enjoyed our stay!

Very nice

The river view from the top floor overlooking the city too, was absolutely stunning.

Everything was amazing

Very nice and accommodating staff

Front desk stuff not really good service very poor next time don’t stying ther everything ask for charge money

I had a great view of the golf resort! The room was exceptionally clean and stocked with common necessities including lavender essential oil (nice bonus). The staff from the front desk to the room service and valet parking were all extremely professional and pleasant! The bed and bedding were plush, the bathroom had a makeup mirror another bonus I loved. My stay here was nothing short of great and I plan to book here again in the near future

I stayed here because of hot tub , went to hot tub at 6;30am with wife , very disappointed the water was cold. Ask front desk to look into it and let us know when fixed , she said I would have to check back with them she would like notify me. I found the pool tech he fixed the issue and apologized said he did not check tub overnight and heater turned off . I love your location but staff needs huge customer service training.

this was a nicely done trip. It was not crowded and place smelled fresh and clean in the rooms.

Awesome

Excellent stay. Everyone es super accommodating and friendly. It was New Year’s Eve so it was busy but they made it work and still kept a smile on their face.

Liked the property a lot and would definitely stay again when we return to Savannah.

Everything

Need more food options

It needed renovation, sticky bathroom door, bathtub had a stain,

ILA LOCAL 1414

Customer service seemed lackluster. No room service, very few restaurants open and plenty of renovations going on. Not impressed.

Our room would have been better, however upon arrival to our room we noticed very little toiletries, such as hand soap and lotion. There was also a small amount of what looked like mold on the bottom of the ice can lid. Finally my youngest daughter noticed that there was a very inappropriate stain on one of the chairs in front of the window. We expected better quality for the type of hotel this was.

Got charge fee for amenities that were occupied by wedding guest. 1am wedding guest loud in hall , unable to sleep

one of the more comfortable and clean hotels, friendly service

Awesome place

Beautiful and friendly staff

The hotel is isolated but has most of what you need in restaurant and lounge. Taxi service is awkward. Shuttle to the golf course is great.

The $33.75 per day Resort Fee was an unexpected charge that we were unaware of and makes the quoted price deceptive and in this state would be illegal. This sours the whole experience but is typical of Marriott's arrogance and disrespect of it's customers.

No gym in the hotel building

At check out, we were charged $120 in fees that were not explained to us. Apparently, front desk was supposed to advise us of the amenities on the property, which did not occur. Our stay could have been better if we knew 1) in advance of the fees 2) the amenities that we could have enjoyed onsite. I did try calling the hotel and explaining this but they had zero accountability for their failed check in process.

THE most beautiful view of River Street. Hotel and pool/ fire pit....all gorgeous

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Loved the golf course and spa - it would be nice to see other dining options and a shop for water, necessities, and snacks. Bathrooms are a little small and could use some updating. Location is outstanding and will definitely go back.