Spark by Hilton Savannah Airport

I had stayed before and requested the same room, which I loved. They made sure I had it. The only issue I had this time was for 2 nights after requesting both on Friday and Saturday for towels, etc to be left in my room, I never got them. We had spent the days at the beach and came back to shower. We went to front desk to let them know and they told me they didn't have any. I told them we had to have something, we have sand on us. The one girl went and got me some pool towels. I had to use the pool towels as a wash cloth and to dry off on. One day, ok..but 2 days after requesting. Same thing the second night, we were not in a great mood that second night coming back and nothing. Got us 2 pool towels. The front desk didn't act like it was a big deal. I thought I was going to have to go buy some. Monday it was different and they came to my door early and ask me what I needed. This was a disappointment for the hotel not to have any clean towels etc for their guests over the weekend. They should always keep some behind the desk for people in case something like this were to happen. Everything else was great. Rooms seemed cleaned. Check in area was clean. Thank you!

Very nice property

Staff was very friendly, especially the General Manager.

very nice, clean room. first time there and will use again

N/A I don’t have any suggestions.

I have stayed at this property many times while traveling. My review is always the same. Well maintained, clean and friendly staff.

Our room was over the lobby (on second floor, room 216) and we heard lobby music all night long. It made for a sleepless night.

Clean room friendly staff. Flight too early for breakfast. Will stay again. Frre parking.

Good size rooms, comfortable beds, mini fridge, but no microwave although there is one in the lobby you can use. Only one person on staff, not enough! Waited 15 minutes for them to come back to check me in. Didn't use it, bbut pool looked nice.

The location was great with a lot nearby restaurants and major outlet

This property was selected based on price, amenities that mattered to us, and proximity to hotel for a 6am flight. Very bright and clean lobby area that flowed into the breakfast dining area. Bagels, muffins, cereal, yogurt, OJ, apple juice. The basics. No hot food. Just a toaster. Not a criticism, just giving realistic facts. But…across the road is Waffle House…need I say more? Room was very clean. Spacious. 1 King Bed and a small sofa. Bathroom had shampoo, conditioner, and body wash. Our style of hotel is “perfect to meet our needs, but clean”. That is what Spark by Hilton provided. Definitely would stay here again!

Good location in relation to airport Cockroaches in room.

Location Walls thin, hear everything from above and beside your room. Bathroom old

Hotel was overbooked when we arrived, so they sent us across the road to a "sister" hotel. Rooms had no comforters on bed, just two sheets. Refrigerator did not work. Early in the morning in the room next door construction crews or maintenance... someone began work very loudly on a day when we could have slept in.

I’ve stayed here multiple times in the last year and the ice machine on the 3rd fort has never been fixed. Breakfast is basic. Rooms are clean though. Convent location.

Amazing from my view, location is great as well

Pool closed. Staff unfriendly. Needs updates.

Carpet tiles were stapled to the floor but not actually attached. Room had mold starting on the exterior wall

It was very convenient- breakfast was slim. Your vehicle can stay while you fly but needed a reservation for the shuttle and we weren’t told that before. Would absolutely stay here again

My husband and I just took a quick getaway and it was perfect!

Nice room. My only complaint is no in-room coffee maker.

The property was clean the rooms very nice. However, I booked that particular hotel specifically because they advertized that the morning shuttle to the airport started at 5:00am. As it turns out three hotels are served by the same shuttle and they couldn't assure me that I'd make my flight so, I had to book an uber.

Parking ok Staff terrible with one exception Room ok

WE LIKED THE PROXIMITY TO THE AIRPORT AND THE SHUTTLE SERVICE AT 4:30 AM. KANITA AT THE FRONT DESK WAS VERY HELPFUL WHEN OUR BOOKING.COM RESERVATION WAS NOT FOUND. EVENTUALLY IT CAME, AND SHE RESOLVED THE SITUATION FOR US. THE BOOKING,COM RESERVATION WAS NOT AVAILABLE WHEN WE ARRIVED. AFTER A MESSAGE TO THEM FROM ME, THEY SENT THROUGH THE RESERVATION.

They must have remodeled recently because everything looks brand new to the point that some blue tape was left where paint needed to be touched up. Mattress was comfortable and the area was nice. Very clean hotel, no complaints.

Staff/ clean room

As a result, I was denied my member benefits and did not accumulate points for the stay. It would be helpful a clarification of the policy regarding hotel frequent customer benefits when booking through Expedia as a third-party reservation platform Thank you

Room was clean and staff was friendly

None of the ice machines on the 3 floors worked, breakfast is a bagel bar and cereal (no hot breakfast).

Good location, clean, and freshly renovated. None of the ice machines on the 3 floors worked, breakfast is a bagel bar and cereal (no hot breakfast).

Middle of the road. The staff make this hotel great! The amenities or lack there of were fine. This was just a barely basic hotel with exceptional staff making the difference in our stay.

Room was very clean. A few repairs needed but no deal-breakers. Staff was very friendly. Unfortunately, i didn't try the complimentary breakfast. Very busy schedule however the smell of bacon in the lobby was wonderful 😋 Plenty of parking. Location was EXCELLENT!

This property did an excellent job with assisting with our reservation. I booked 2 bed room with Expedia and received confirmation for 2 beds however, Expedia booked it with Hilton as a 1King room stating if 2 bed room was available. The property took the reservation as 1 bed. The

Superb

WE LIKED THE PROXIMITY TO THE AIRPORT AND THE SHUTTLE SERVICE AT 4:30 AM. KANITA AT THE FRONT DESK WAS VERY HELPFUL WHEN OUR BOOKING.COM RESERVATION WAS NOT FOUND. EVENTUALLY IT CAME, AND SHE RESOLVED THE SITUATION FOR US. THE BOOKING,COM RESERVATION WAS NOT AVAILABLE WHEN WE ARRIVED. AFTER A MESSAGE TO THEM FROM ME, THEY SENT THROUGH THE RESERVATION.

Didn't have Breakfast

all good.

Very good

left to early for breakfast parking was ok clean room

Very sparse breakfast but adequate. Clean room. Airport shuttle was quick and efficient.

Breakfast options good, parking area felt sake.

Clean rooms, decent breakfast, convenient parking

Breakfast was your average hotel buffet. Lots of hot coffee. Hot water for tea.

Breakfast was lacking. After our 2nd night, we asked for room service and the desk person stated that it was their policy to clean on the 3rd day, yet our room was never cleaned during our 4 day stay. I noted that to the desk person when we checked out and I'm sure it went no where.

Elevator carpet patched, door had graffiti covered up. Carpets in elevator and Hallways were dirty and worn, carpets in room were stained, beds creaked loudly when you sat on them, mould around bathtub seams was disgusting. Will never book another Spark product again, this was an embarrasment to Hilton,I am a Hilton Honors member for years, will return but never to another Spark, it should be called an Ember! A burnt out one!

never had a cold brekfast thy called it a bagle breakfast most motels offer either choice eggs sausage and also bagle stuff very disapointed toilet seat in room 209 was messed up the controls on air consitioner was oen setting fan on all the time contorls on wall didnt work

never had a cold brekfast thy called it a bagle breakfast most motels offer either choice eggs sausage and also bagle stuff very disapointed toilet seat in room 209 was messed up the controls on air consitioner was oen setting fan on all the time contorls on wall didnt work

Clean NA

Clean NA

Bbb

Everything is excellent about this hotel including the cleanliness of the rooms, convenient location and parking but the staff is what makes this hotel. They are friendly, courteous & professional. Kudos to the person in charge of hiring. I have stayed at this location several times while traveling & will continue to do so.

I was put into a dirty or occupied room. The desk agent then rebooked me in another room nearby while going in to check for himself.

Super clean hotel- super friendly staff. Kanita was warm and hospitable - close to a good breakfast spot, convenience stores and the airport.

The staff was incredibly rude and unhelpful. We chose this hotel for the pool as we were traveling with our kids and when we got there the pool was closed - despite being advertised as open on their website. I understand things happen but we requested to cancel 1 of our 2 night stay and get a refund. The staff said they couldn’t help until the manager was in on Monday and to contact then. When contacted on Monday, they said they couldn’t refund because we stayed our entire booking, even though we didn’t. Both front desk staff I spoke to were incredibly rude and unfriendly. Incredibly poorly run hotel.

Had to call 4 times from airport to get picked up by shuttle,as no one picked phone up. Staff was rather indifferent at front desk, nice enough, but didn't give us directions to our room or other amenities. Everything else was fine, but it started out on a bad note. Not the best customer relations.

The room was clean. The staff was very minimal, and nit at the front desk often. Fortunately we didn't need their assistance.

I usually am able to check in early at other sparks hotel but the front desk staff told me that there were no room ready, it was 2:15 and checking is at 3!!! I was pissed because I knew rooms were available around that time, I used to be a housekeeper. The hallway and room smelled like cigarettes and the carpet was soaked due to plumbing issues on floor 3. The toilet had stains around the toilet bowl, the shower had mold, my bedding wasn’t clean, I was limited to two towels only, the pool was closed, the maintenance guy had the elevator stuck so we had to used the stairs..and let’s not talk about the breakfast..yuck!!! I wasn’t able to transfer to another room because it was fully booked and I had to contact corporate office for a refund due to booking with a third party but that would have been on Monday and i travelled from out of town . I will never book at this hotel again even tho it was in a great location, my experience wasn’t SPARKED at all !!

Parking was simple and spacious, pool is green and dirty. Only 1 towels per room. Each room is spacious with cable TV. Breakfast was good. Wide choice of fruit, coffee, and bagels and cereal

Breakfast was very very limited, and needs to improve ASAP! Nothing hot to eat

No airport shuttle after 11pm, original room was not turned over/occupied, switched rooms where heating/cooling unit had something molding in the grates… staff is very kind but I would not recommend staying here

Pool was out of order. Shuttle to airport did not start until 5am which was too late for us.

Passable

We stayed 3 nights only got housekeeping 1 day No full breakfast- continental breakfast which does not accurately describe on the hotel description. Won’t book another spark hotel again. Rooms and bathroom very outdated.

Overall, it was a great stay, especially for short stays. The breakfast was good , and the staff was incredibly friendly. However, we did have a few issues. The air conditioning was leaking, and our card key reader was dead. Fortunately, these problems were quickly fixed. Overall, this is a great place to stay if you’re looking for something simple, budget-friendly, and clean.

No clean, noisy. Unresponsive staff.

The lady who checked me in was Elisha. She was so nice and helpful. Everything was pretty clean. The bed was super comfortable.

Moderately clean in our room but otherwisejust okay. Big time pot smokers on our floor which is gross. Pool is unusable. Staff was nice.

Very comfortable stay

Check in person was on the phone, never acknowledged us. I handed my license to her and said we’re checking in. She said 2 things: $25 amenities charge and nodded towards key pad followed by “one key or two”. No other communication. Check out was worse - girl behind the counter was on the phone and never even looked up. Customer service was nonexistent.

We stayed in room 101, DONT DO IT! We checked in at midnight but I called at 9am to say we’d be arriving later. The room, very big and spacious be the headboard is against the outside door, which people run in and out of all night and it starts back up again at 7am. It’s almost sounds like someone is loudly slamming the door when it closes. It was horrible! We were on vacation but was woke up at 7am EVERY MORNING we wanted to sleep in

I booked 2 rooms, traveling family, called 9am the morning of and spoke with Cece, told her we would be arriving at midnight, asked that our rooms be near each other. Arrived was given rooms on separate floors, whatever, spent 30-40 minutes, running back and forth upstairs to the room where the key wouldn’t let us in. Finally the guy at the desk decided to let us in, when I asked what we should do about a key for the room, he said he didn’t know. Called front desk the next morning 9am, was told by Shia, she would switch the room out at 1pm. Called bk to the front desk at noon for towels and was told by Shia, she could not change the rooms because they were sold out, offered to give us a refund if we checked out the room we CLEARLY NEEDED which was the reason I booked TWO ROOMS! When I said no, we needed the room but I’d like a refund of some sort for my inconvenience, she said she couldn’t do that. We had to wait everytime we left the room for someone to let us bk in. Beware of room 210 and it’s by the elevator and extremely LOUD! It should be discounted for that alone, not to mention the way my entire family was inconvenienced with NO KEY BECAUSE THE LOCK DOESNT WORK

Missing soap in the bathroom and when i called the front desk they said they ran out of soap and don't have it.Toilet didn't flush and called again to front desk and they told me hold it down til it flush and it still didn't work . Very bad experience i had .

Overall, the stay wasn't terrible but the free breakfast was only cereal and bagels, there were no luggage carts when we got there and the staff said they only have two but we later found that one was broken. There were only three towels in the bathroom when we said we were going tk have 4 people and they didn't hace any extra bath towels to give us, so they gave us the small pool towels instead. It was a bit disappointing. The staff was friendly and it was in a prime area. I probably wouldn't stay there again unless it's the only option.

Parking was easy, and no damage or theft was noticed.

Exceptional

The bed was very comfortable

Our sink was terribly clogged, upon arrival no hand soap barely any "extra" towels. Just enough for one person for one night.

Yrs

The room smelled clean and fresh. The bed wqs amazing to sleep in. The shuttle was right on time to pick me up. Fantastic stay and will stay again. Thanks for the hospitality.

They are supposed to have a shuttle to the airport. We set it up for 5 o’clock waited till 545 and finally grabbing an Uber so we do miss our flight if you’re gonna offer a shuttle, you have to make sure it shows up people are on a timeframe. Nobody seemed to care.

Broken treadmill

Very disappointed…

Friendly

Pleasant

Location was great. Near everything. No microwave in my room and fridge was very small. so I wasted about $40 on food I couldn’t heat up or keep cold.

Location was great. Near everything. No microwave in my room and fridge was very small. so I wasted about $40 on food I couldn’t heat up or keep cold.

Great place

Everyone was very friendly and the breakfast buffet was nice with a yoghurt dispenser (a tasty vanilla, not sickly sweet like one usually finds) and good coffee all very tastefully presented. The hotel is super convenient to the airport and has a free shuttle.

Hotel was exactly what we needed for an early flight home. The staff and the text messaging system do not agree on the shuttle start time, however, we worked around that. Also, the pool was not open and I wish that would have been a notice before we booked. Overall it was a nice stay

The shuttle has limited hours, and that isn't advertised. We were stuck at the airport waiting for an Uber, and then we had to eat hotel frozen pizza. We wouldn't have stayed at the hotel had we known the shuttle wasn't always available.

Great stay

Clean room, friendly staff

The front desk were awesome, very nice, clean hotel. I enjoyed my stay

Around 11pm we heard a big noise in bathroom. My husband goes to check and one of the bottles attached to the shower wall fell completely off. We thought that was weird , but nothing bad. About 2am my husband wakes me up and asks me if I see someone at the window. He told me they were whispering and it was a white figure and a dark one. I’m thinking he’s half asleep and I ignore him telling him to go back to sleep. He said someone rubbed the top of his head like giving a massage with one hand real hard. I went back to sleep and I was in and out till around 3:20am and I turned towards him and someone massaged the top of my head real hard- twice real fast. I raised straight up and woke him up. I sit up in bed knowing this was the witching hour and felt something was in the room. I was literally scared to go to the bathroom. I tried to go back to sleep and I heard someone whistling a pirate song. It was like he was repeating it over and over after a few lines. I’m out of characters to write, you can contact me if you want. Ghost lovers, I highly recommend this room. :)

The room was nice and clean and had plenty of space with a king bed. The walls are thin, so be mindful of this fact. The lobby and breakfast area looks really nice and cozy. I unfortunately left too early to enjoy the breakfast.

N/a

Clean room, sparkling shower, shampoo bottle was empty. Bed clean and comfortable. Limited breakfast.

Very helpful 6am. To sirport

Nice enough

Hallway and common areas are not updated when compared to the rooms.

Hallway and common areas are not updated when compared to the rooms.

Exceptional

Clean room, not the elevator. Very gentle staff

Clean room, not the elevator. Very gentle staff

great staff clean room

great staff clean room

Clean, spacious room, and friendly staff. Quiet location, but very close to shopping centers and restaurants. I would stay here again.

Clean, spacious room, and friendly staff. Quiet location, but very close to shopping centers and restaurants. I would stay here again.

Close to highway. Decent breakfast. Helpful front desk. The shower curtain doesn’t stay closed. The water drips on the floor causing it to be slippery. It is also destroying the baseboard in the bathroom

Close to highway. Decent breakfast. Helpful front desk. The shower curtain doesn’t stay closed. The water drips on the floor causing it to be slippery. It is also destroying the baseboard in the bathroom

Room was clean, just what we needed for the night before our 5:30AM flight. The shuttle does not run before 5AM soit would be helpful if they mentioned that on the website. Very basic no frills hotel. Darrell at the front desk was amazingly helpful!

Room was clean, just what we needed for the night before our 5:30AM flight. The shuttle does not run before 5AM soit would be helpful if they mentioned that on the website. Very basic no frills hotel. Darrell at the front desk was amazingly helpful!

No command

No command

Superb

Clean and comfortable room.

Clean and comfortable room.

Location The guest over my room was loud Al ight walking extremely hard, bumping, dropping things…just loud all night and after finally going to sleep woke up extremely early with the same thing. This a horrible 2 nights for me. I came to rest and relax. But was unable to do so.

Location The guest over my room was loud Al ight walking extremely hard, bumping, dropping things…just loud all night and after finally going to sleep woke up extremely early with the same thing. This a horrible 2 nights for me. I came to rest and relax. But was unable to do so.

They checked us into a room that already had a guest staying there, then transferred us to another room with the worst possible view, so it didn’t impress us

They checked us into a room that already had a guest staying there, then transferred us to another room with the worst possible view, so it didn’t impress us

everything was great . clean, quiet, pet friendly, nice staff.

everything was great . clean, quiet, pet friendly, nice staff.

Staff was very friendly. Bed was comfortable.

Staff was very friendly. Bed was comfortable.

Very good

The hotel was very basic. Breakfast offered no hot food.

The hotel was very basic. Breakfast offered no hot food.

The breakfast

The breakfast

The staff was very friendly and there was a greeting on my television screen, welcoming me which was nice. I really couldn’t not find any faults. Everyone and everything was wonderful.

Perfect location close to the airport, makes it easy for an 6 am flight. Love the comfortable bed. I used the app to check-in and out, so by design there is no front desk interaction. Regardless, upon arrival and departure you have to walk straight by the front desk. I did not receive a hello or good bye.

Staff was friendly and helpful. Room could have been cleaner: there was a seemingly used toothpick right in the open on the dresser, a piece of gum on the edge of one of the beds, and surfaces looked generally dingy. Toilet paper dispenser was broken, but I understand that might be something that has to wait until maintenance is on duty.

Staff was friendly and helpful. Room could have been cleaner: there was a seemingly used toothpick right in the open on the dresser, a piece of gum on the edge of one of the beds, and surfaces looked generally dingy. Toilet paper dispenser was broken, but I understand that might be something that has to wait until maintenance is on duty.

Location- not too big-

Location was great for us and very clean for just our one night stay. The ice machine on the 3rd floor that we were on was broken which made life a bit difficult when we were so tired. The shower had an on going high pitch sound while taking a shower.

Location, allowed pets

Great overall experience second time staying at the property

Great overall experience second time staying at the property

The breakfast is very limited on options.

Right next to highway. Friendly staff. A+++.

Right next to highway. Friendly staff. A+++.

Shuttle was not convenient for our early flight which was disappointing

Shuttle was not convenient for our early flight which was disappointing

I booked this room between 2-3pm the day of, and received confirmation of the booking. I then began our long drive from NC to South FL, and stopped here in Savannah to stay the night as planned. When we arrived, the hotel desk informed us there were zero rooms available, despite our reservation. We went back and forth as other people walked in and had the same issue with their reservation. Ultimately, we were forced to scramble at midnight to find a nearby hotel that would give us a room last minute. It should be noted that we, as well as other parties who were turned away, called the hotel directly AFTER receiving confirmation through Expedia and confirmed directly with them that the room would be available upon our arrival.

I booked this room between 2-3pm the day of, and received confirmation of the booking. I then began our long drive from NC to South FL, and stopped here in Savannah to stay the night as planned. When we arrived, the hotel desk informed us there were zero rooms available, despite our reservation. We went back and forth as other people walked in and had the same issue with their reservation. Ultimately, we were forced to scramble at midnight to find a nearby hotel that would give us a room last minute. It should be noted that we, as well as other parties who were turned away, called the hotel directly AFTER receiving confirmation through Expedia and confirmed directly with them that the room would be available upon our arrival.

This hotel served its purpose but it is not for the light sleeper. I heard every door, conversation, pipe, step, and TV all night. Im not sure if there just isnt insulation or it's poorly constructed

This hotel served its purpose but it is not for the light sleeper. I heard every door, conversation, pipe, step, and TV all night. Im not sure if there just isnt insulation or it's poorly constructed

Easy acess to airport and friendly staff

Easy acess to airport and friendly staff

When we arrived to check in we were told that there were no rooms available and they could not honor the reservation we paid for 2 weeks earlier. My husband even called that afternoon to confirm our reservation and to let them know that we'd be checking in after 7:00pm. And Hotels.com sucks just as bad because there is no way to contact them to get our money back. I will never trust any Hilto hotels or Hotels.com.

When we arrived to check in we were told that there were no rooms available and they could not honor the reservation we paid for 2 weeks earlier. My husband even called that afternoon to confirm our reservation and to let them know that we'd be checking in after 7:00pm. And Hotels.com sucks just as bad because there is no way to contact them to get our money back. I will never trust any Hilto hotels or Hotels.com.

Good stay

Good stay

Good stay

Good stay

Good stay

Good stay

Good stay

Good stay

Room was clean staff was great. Pillows sucked. Breakfast kinda sucked. Cofee was great. Shuttle was on time.

Room was clean staff was great. Pillows sucked. Breakfast kinda sucked. Cofee was great. Shuttle was on time.

Staff had poor customer service outside of the breakfast attendants. Although hotel somewhat remodeled it doesn’t represent the Hilton brand well. It’s located near the airport but you hear every plane and pipes inside our room and the other rooms around squeals when running water plus the toilet constantly ran. If your use to a Hilton stay this is definitely not it. Will not recommend this place.

Staff had poor customer service outside of the breakfast attendants. Although hotel somewhat remodeled it doesn’t represent the Hilton brand well. It’s located near the airport but you hear every plane and pipes inside our room and the other rooms around squeals when running water plus the toilet constantly ran. If your use to a Hilton stay this is definitely not it. Will not recommend this place.

Darrell was courteous and speedy. When we had a little problem, he took care of it right away.

Darrell was courteous and speedy. When we had a little problem, he took care of it right away.

No refund made up charges to keep the 25 deposit Better person at front desk kept hung up on. Me every time I called

Recently remodeled and clean No microwave

7 months later already declining, more like a Motel 6 than a Hilton property. OK, but showing decline.

7 months later already declining, more like a Motel 6 than a Hilton property. OK, but showing decline.

The shuttle never showed up to pick us up. After waiting 25 minutes, we had to order an uber. Extremely disappointed and almost missed our flight.

The shuttle never showed up to pick us up. After waiting 25 minutes, we had to order an uber. Extremely disappointed and almost missed our flight.

All of the above.

All of the above.

Great staff, location is very close to restaurants and shopping centers. Very clean and well managed. Nothing

Nothing

Very clean Location, clean room

The breakfast was terrible all bread nothing hot only one toaster working coffee was always cold. No microwave or coffee pot in the room. I have never been to a hotel that didn't serve hot food and never been to one that did not have a microwave or coffee pot in the room. They expected you to use the microwave in the lobby but it was filthy dirty the pool was not clean. The side door that's supposed to be locked at night was never locked so that's a safety flaw. The shower had no liner behind the shower curtain so the whole floor gets wet people could fall very easily. I would never recommend or come back to this hotel again very disappointed. I had to fix the lamp it was broken.

Very nice room, convenient location

Very nice room, convenient location

Run down property. The hallway carpets were filthy! The carpets had rotten stains all over them!! The outside of the bed box frame was was dirty. The handle for the toilet paper roll was broken. The AC unit was full of lint and dust. Elevators had graffiti key scratches. Walls were paper thin and you could hear people’s conversations from down the hall. Very low end!! I would expect this from a motel, but not the Hilton. I do not recommend staying here.

The staff is always so friendly and accommodating.

The staff is always so friendly and accommodating.

It was okay.

It was okay.

The room was very nice & clean. The staff were very helpful with travel to the airport. And it was a good deal to park my car there instead of long term parking at the airport.

The room was very nice & clean. The staff were very helpful with travel to the airport. And it was a good deal to park my car there instead of long term parking at the airport.

All good.

All good.

Carpets in main areas could use deep clean or replacement but bed was typical of what I experienced at other Hilton properties. This was a 2 night stay to visit Mighty 8th on way to Disney. Would stay again. Staff was helpful.

Not much for food in the morning

My room was clean, and the staff were all really friendly!

Quiet rooms, breakfast is extremely limited (especially if your used to having Hilton breakfast). Staff looked stressed and understaffed but extremely polite.

Airport shuttle

Door hinges broke Food cold Everything was dated

The people were very friendly and the breakfast was great

Was in an adjacent joining room with door locked in between but could hear the neighbor & see the light under the door gap. Also alittle perplexed when I hear the neighbor trying to unlock the door at 330am 😳

Clean room super friendly staff easy parking but breakfast was disappointing only cold cereal, bagels and coffee. No hot foods or variety.

Check in was a breeze and the staff was very friendly. Literally our door key was handed to us as we walked in. The room was ok, but when I lay on the bed there was a stain on the picture above the bed. I will just say it was something biological. Our room was located right by the breakfast area, so when all the seniors on the tour bus woke up it got very loud. After a long night of traveling an early wake up wasn’t in the plans.

Close to the airport. Late check out. Very friendly staff.

This hotel is not updated. I booked a handicap room for my mother as advertised and when we got to hotel they stated it was out of commission. They should not advertise and book room not available. No breakfast. Only cereal and orange juice. This is an old hotel you can tell. Needs a makeover. Our biggest let down was a room book for handicap and it wasn’t available and they stated they only had 1 handicap room. We will not be back for the amount of money none of this should have been an issue. No microwave in rooms. Small frig was sitting on the floor.

The rooms were decently clean. Minus no drain plug, mold on ceiling in bathroom. But the hallways need vacuumed terribly and elevator. The pool looks nothing like the pictures. From our room you could see all the dirt and green in it. I shoulda took some pictures. The breakfast was just a simple bagel bar but the gal was cleaning it up in the morning 30 min before it was supposed to close. It had a lot of nats. It wasn’t a terrible hotel but I did the Expedia deal, I would have been better off finding another place cleaner with breakfast, for almost less. There was nobody staying here so the quietness was nice. Definitely more of a two star hotel. With a 5 star looking lobby

My bathroom door knob was broken they offered to change room but i had already unpacked. The next day the air-conditioner stopped working but someone came within the hour to fix. The bathtub floor felt spikey and the hallways smelled like really strong lysol. The rooms did not have microwave but they did offer a community microwave by the main entrance. I was able to hear the people next door. The amount of inconvenience was bothersome.

Convenient hotel located by the airport with a shuttle. However, it’s definitely not as nice as some of the others around it. The walls are very thin and we heard noises all night coming from other rooms and the hallways. Breakfast was decent.

Maintenance was spotty. Missing handle on shower room door, broken exhaust fan in toilet closet.

Clean, reasonable and comfortable hotel for overnight stay while traveling.

Clean

Close to the airport

I had an amazing stay at the hotel, all the staff were attentive and super helpful. Troy and the other lovely lady who drove the shuttles were a great help being able to get around. I really enjoyed my stay and hope to return for an extended stay in Savannah, no question as to where I’ll be staying SPARK is it. The bed was also very comfortable, unfortunately it didn’t fit in my carry-on.

We just got our dachshund and were able to bring her. This was a new experience for all of us. We had a quick way to the grass. Highly recommend this hotel. Conveniently close to outlook mall, gas (way cheaper)

Booking and check in process was so smooth. Room was great

The staff at this hotel are beyond excellent! So nice and helpful. The hotel itself is wonderful with nice bed plenty of room and excellent area! Highly highly recommended to stay here!!

Staff is absolutely amazing. They shared wonderful places to see and eat. We had a wonderful few days and want to return again. The room was clean and quiet.

Very quite and safe

After we lost our home in the fire,it was very reasonable and comfortable to stay in this hotel.

A nice stay overall! I would just say to be mindful of the free breakfast. I was excited to find a spot that offered this but did not realize that it was a continental breakfast, meaning there was no hot food items. If this is something that matters to you, this hotel might not be the one for you.

When we got there, there had been a storm and sopping wet entry rug with filthy towels on floor. No one around for 15-20 min at front desk. Only one guy working doing everything by himself. He was very nice. Stains in hallways on carpet. Room was very nice. Spacious and clean. Breakfast was just breads and cereals and oranges. No hot breakfast. Wasn’t what you’d think for a Hilton. Probably 3 star at best.

The front desk people were awesome. The only drawback was our toilet would not flush. I let the front know, but maintenance never came. By 10pm I asked the front for tools and got it fixed myself.

Excellent

Room 101 by the door super no

I booked a suite for this trip. Upon arrival, I was initially checked in quickly, however the room I was given had not been cleaned. Cups , trash in living room area. The bed hadn't been made. towels on the floor. Tub filthy. I went back downstairs, was switched now to a regular room with no explanations. Once back downstairs, now for the third time, the manager on duty (Jaqueline) states that hotels.com(expedia) sold us an unavailable/ out of order room and there was nothing she could do about it. As matter of fact she stated that we could not receive a refund either. After explaining this was unacceptable she spoke with another manager who was only willing to give us Hilton points( which I didn't receive), towards another night at a Spark hotel.

Great

No tv, something wrong with toilet

Back they said they’d call me back when they were finished with a report, but didn’t. I called them two hours later to ask why they hadn’t called me back. Finally, we had to switch rooms. We had to go downstairs for a new key. The clerk was talking with his mouth full. The following morning continental breakfast was a joke. Even the few fruit that was offered was old. Not coming back

The front desk at check in and check out were very helpful. Bed was very comfortable. New, clean room. On the first floor near the lobby it echoes and could be heard in our room. That was annoying. It was disappointing that the shuttle doesn't start until 6. Overall, a good stay.

Ok not the best hotel ,

The breakfast offered was very limited. Bad coffee and stale bagels. No real hot food.

Upon arrival, I was greeted with pleasantries from the front desk clerk, Dewanda, i believe was her name. She was so polite and informative of the surrounding businesses. The breakfast was continental: cold cereals, oatmeal packets, bagels, packaged muffins, hard boiled eggs, yogurt, fruit, juices, and coffee. The pool was small but clean. The room was clean, wished there was a way to have ac fan continuously blowing. The worst part of our stay was the last morning: Dolores and her twin(sorry didnt get her name, but they looked and acted just alike). They were very rude. My young daughters ages 5 & 6 are being raised with Southern qualities, "Good morning, yes mam, no mam".. These women not only didnt say Good Morning as we approached the breakfast area, when my daughters greeting them, they gave no response. They seemed preoccupied with the conversation they were having together to stop talking and take note. As i was packing up and leaving and coming back and forth because there was no cart..they still said nothing but continued talking. Finally, after we were departing, i layed my keycard right in front of them, and i captured the name of one: Delores; she asked for the room number. This Southern Gal expects and appreciates Southern Hospitality.

Super easy check in, nice rooms

The breakfast bar could use a little more variety and options, especially for diabetics; I heard a guy that was say there were only two options he could eat. The pool could’ve had a little more water in it, our ice maker was broken on our floor. It was overall clean, friendly, and helpful staff.

Overall a great experience, and Front desk were very helpful. Thank you.

Bedding was old and worn( should have been replaced). It was extremely loud and not addressed by on site attendants.

We did not get the room we booked online. The bed was also uncomfortable and the sheets were itchy. The couch was disgustingly dirty.

First room AC was destroyed, second room no remote. Staff was real nice

Amazed that there was no coffee maker in the room. That’s exactly what I’ve always wanted, getting up, brush my teeth get dressed, go to lobby to get two cups of coffee, one for me, one for my wife, then going back to the room and struggling to get my rm key out while holding two cups of coffee while in my mind, cussing out spark by hilton

Perfect place to stay near airport. The night staff who greeted us went above and beyond to accomodate and make us comfortable. Great breakfast. Comfortable beds. Terrific value

The first room we were in the air conditioner stopped working after repeatedly calling the front desk for an hour she finally came and looked at it and determined it wasn’t working we were moved to another room. The next room we were in was out of shampoo and co conditioner

My stay was short and sweet, just a layover on my road trip from FL to NC. Staff was very good from the front desk clerk to the lady that came up to help me with the hair dryer, to the lady that oversees the breakfast area. She was very accommodating and pleasant to speak with.

Staff needs to learn how to communicate better with each other and treat guess with kindness

The bath tub is a joke, it has a really rough surface to lie down on and the plug was letting water out quickly and the overflow was terrible, it came off and showed a full overflow totally open pipe, especially for being a King suite.

Never coming back to this place

I specifically booked this room because as stated on their list of accommodations a shuttle could take us back and forth from the airport. I was so disappointed to learn that even after confirming before booking the shuttle was apparently not running during my stay. The front desk person didn't seem to be bothered by this and just said that the shuttle driver wasn't responsive so she didn't think it was available??? We wound up having to take Ubers to

It was good. Our air went out in our room but the young lady downstairs gave us another room while she was dealing with a big situation downstairs.

It was easy

There are tons of dining options nearby including popular fast food and sit-down restaurants. A Tanger outlet mall is literally minutes away as well as a Walmart (perfect for last minute or forgotten items) and grocery stores. My only complaint is that there was no microwave in the rooms, but one is provided for guests use in the pantry (which also has water, snacks, and OTC medications for purchase.) If I'm ever headed to Savannah again, I would stay again.

There are

Pool was broken and green. Mold growing on walls and doorframe. Asked for extra towels and was give bath mats and told they didn’t have any. Ice machine was broken. Double charged us. Plus charged some fee for $75 that was not listed. Called main hotel to speak about it and they gave us multiple reasons as to why they charged twice and why we didn’t receive refund of $75. Worst hotel we have stayed at.

Trash piled up outside garbage can. Drain in tub was full of hair. Toilet near lobby over flowed. We had to use the side exit. Other than that staff was super nice. Very convenient location. Bar and grill across the street was very good

The property was perfect for my stay since it was close to my work. They had issues with the television in the room and the channels that were advertised to watch.

First time staying at a Spark. Was very pleased with the experience. It was very clean, staff was very nice rooms very comfortable. Will definitely give it a try again when traveling

Amazing! This was a wonderful hotel. It was convenient, comfortable, and very updated.

We stayed 3 days. No house keeping, even asked to do. Not even removed the trashes. Air condition failed 3 times. Pool is dirty and not usable. Break fast is very bad than bottom level motels.

Front desk staff very nice.

Definitely will be coming back in I’m ever back down in Pooler again. The staff were great and checked up on us through the trip.

Hotel was nice. Beds slept a good room was clean would have been nice to have had a microwave in the room

I enjoyed my stay at this hotel great atmosphere customer service was awesome will recommend

Only one community microwave, plastic ice bucket so ice melted quickly, TV kept pausing due to weather, light in entryway did not work. Shower toiletries hadn’t been refilled, ice machine on 3rd floor broken.

Wonderful hotel!

Great Hotel to stay very clean and great customer service

The breakfast had a huge variety and the coffee was great. Didnt get much help when we reported our TV remote was missing. Had noisy people next to us.

Friendly staff and quiet

So safe and quiet❤️

The staff was friendly and helpful. The room was comfortable. The only thing that would have made our stay better was a "real", hot breakfast.we did have bagels and cereal and fruit which was good.

The hotel itself was not bad at all. Room was clean. Toilet was loose and every time you say it moved. We were super disappointed because the pool was disgusting and we were not able to use it. It was murky and it seemed like the water was not moving. We had been at the track all day and we booked purposely to have a pool to jump into at the end of the day so that really kind of ruined it for us.

Need more variety for breakfast

The check in was painless and the front desk personnel was very friendly and helpful. The property looked like it needs a little cleaning. Room was clean. Would stay here again.

The concierge was very kind!

Very simple check in and out

NO EVERYDAY MAID SERVICE

The staff was super friendly the whole time we were there! Definitely the biggest thing that stuck out. The breakfast options could be better but other than that it was great!

TV providers very limited. No Apple TV, NO Paramount TV, NO Prime Video

Had high expectations but was disappointed, Car Chargers were inoperable, Pool was closed, Yogert machine was broken, Cleaning Staff member was rude and didnt do her job properly, Maintanance walked in while wife was in showerr for no apparent reason,Seems like its quality control is slipping and I think they could do a lot better.

When we checked in the person was very friendly. Only had one luggage carrier to take all your luggage to the room. Carpet needs to be replaced. For the same price could have stayed somewhere else that had an actual breakfast! They only served bagels, cereal and muffins. Had no eggs or other breakfast items. We will never stay there again.

We loved everything about our stay.

Great

Good

All around it was a very disappointing stay. The shower was not restocked so there was no shampoo or conditioner left, and the body wash ran out after the first shower. One tissue left in the dispenser. The water was reversed, meaning we had to put the faucet on H for cold water, and C for hot water. The AC unit was also not working properly. Staff were friendly, but the amenities at this hotel were very disappointing.

It was a one night stay on our way home from Florida. The hotel was fine. Breakfast was not much to speak of. A little disappointed since I was expecting more from a Hilton hotel. All in all is was just ok.

Wanted give a shout-out to Terri, Darrel and cleaning crew for there professionalism thanks again

Thank you I look forward to staying there in the future.

Friendly service, no frills hotel. Clean but in need of some minor maintenance (loose fixtures, missing light covers)

Inexpensive and basic services. Closer to the airport with few drills. Good value.

Big issue for many (but we went shopping instead) - the rooms were not ready by check in and it was 1 1/2 hours later but there were only two ladies to the entire floor for cleaning! Super pleasant and clean. Comfy beds! No coffee in room but was in lobby area.

I enjoyed my stay.

Everything was great except those $25 that u all charged that haven’t hit my card yet after checkout

Easy off of I95..Quiet.. easy to SAV

Very nice place

Shuttle only starts at 5 am , so we had to get an Uber from the hotel to the airport for an early flight . Lots of check-in noise overheard in our ground floor room near the lobby. Front desk staff were friendly and efficient.

Great staff, hotel, and rooms! I loved the staff I talked to each one friendly people! Ac got an error code and we was moved no problems, We definitely will be back!

We reserved an accessible room because my wife has mobility issues. The accessible rooms are on the second floor as far away from the elevator as possible. The toilet was very low and not at all accessible for a handicap person.

Customer service was excellent during our stay. Check-in was easy. Hotel is a good value for the cost. Very convenient to shopping, restaurants and around a 22 minute drive to downtown Savannah. Bed was very comfy. Bathrooms really should’ve been updated during your remodel. Walls are very thin so hearing your neighbors talk and hearing their tv is a guarantee.

Our room itself was very clean and the staff that greeted us was nice. The bed was very comfortable and the room was spacious. We were extremely frustrated that there were people on the top floor screaming and singing loudly that could be heard the moment you stepped off the elevator and all the way down to our room at the other end of the hall until 2am and we had a 5 am flight. The entire top floor smelled of marijuana. It hit us as soon as we got off the elevator and was smelled all the way to our room. When we went to leave nobody was at the desk to explain any of this to. It was very upsetting that this experience was Ike this because we never had issues with Hilton.

Slamming doors & loud music all night long.

The place has been remodeled, upgraded, cleaned, brightened! Arranging pickup at the airport was very helpful

The staff was very helpful and friendly. I simply can't say enough great things about them.... The shuttle to airport was very timely. My room was very clean and comfortable.

Expected it to be nicer and advertised park and fly but when I checked in was told had to sign up through an ap to be able to park. Never saw that part of stay in there ad.

The shuttle is convenient, but doesn't operate after 11PM.