Hampton Inn Richmond Airport

Breakfast was great - desk staff was wonderful- technician who came to help with the cable was very personable and wouldn’t stop until our issue was resolved . The only item I was weary of was the shuttle driver who flew past us in the opposite lane of traffic. as we waited to pull into our parking spot. Then squeezed past us as we were backing up into the spot. There was barely enough room for him to fit by. But we have stayed here before due to positive past experiences. We will likely stay again in the future.

Good facility, convenient to airport and surprisingly quiet, given it is in the flight pattern for the airport and backs up to the expressway. Didn't experience any noise while inside the property. Breakfast was adequate but the service staff was EXCEPTIONAL. Professional, friendly and extremely competent. Would recommend if you are traveling with pets as they seem to be the only hotel in the area that allows pets (with an additional deposit/fee). Only surprise we had was the $10 for parking but otherwise, a pleasant stay.

The breakfast menu was fresh with a good selection to chose from. The parking was a 1.00 to my surprise and this is called incidentals and was charged to my credit card!

Staff and dees

The staff was amazing, however, when it came to my room the counters weren’t completely wiped down and the I needed the maintenance person to come to fix the refrigerator/ freezer as it was blowing warm air. Other than that my stay was really nice.

your charge of 10 dollars to pak isa total ripoff see above

They only had one type of coffee (light) and hot water. The trash in the laundry room was not empty keep pilling up.

I didn't eat breakfast, don't normally eat breakfast. I wasn't informed that I had to pay a$100.00 incidental fee and asked if I was parking on site. Afterwards I was informed that I would be refunded $90.00 of the incidental fee because they were charging me $10.00 for parking. Hotel Policies indicated "Free public parking on site, reservation is not needed."

It is a bit dated The rooms are dark looking and breakfast could be a bit more robust.

It is a bit dated The rooms are dark looking and breakfast could be a bit more robust.

I did not have a car, but there was a convenience store within walking distance. Free airport shuttle was a plus. Room was large and clean. Staff could have been a little more gracious, rather than providing monosyllabic answers and offering no suggestions about using the amenities provided, such as how to get on wifi, that the pool was not operational, that check out could not happen until after 3:00am on the day of departure, etc.

I did not have a car, but there was a convenience store within walking distance. Free airport shuttle was a plus. Room was large and clean. Staff could have been a little more gracious, rather than providing monosyllabic answers and offering no suggestions about using the amenities provided, such as how to get on wifi, that the pool was not operational, that check out could not happen until after 3:00am on the day of departure, etc.

Nothing The gym was closed by the employees because they didn’t want to clean it this weekend with all the guests. They were discussing it in front of us. Also, an employee declared the lobby closed at 10:30 for “quiet hours”. I wouldn’t stay here again if you paid me.

Nothing The gym was closed by the employees because they didn’t want to clean it this weekend with all the guests. They were discussing it in front of us. Also, an employee declared the lobby closed at 10:30 for “quiet hours”. I wouldn’t stay here again if you paid me.

The comfort of the bed, sheets, and choice of 6 or 8 pillows. Pure luxury!

Everything was great. The location was the Best. The doors, people slammed doors. You need to have soft close doors.

The doors, people slammed doors. You need to have soft close doors.

Right near the airport, so easy to access. Nice people and nice stay...

No safe in room to keep valuables

Bedding was comfortable. Close to airport. Convenient shuttle. No safe in room to keep valuables

Clean room, breakfast was good, vanity light did not work and 2nd bed had a spring that popped when you sat down. Would stay again.

Breakfast was great, rooms were clean.Great staff

Everything was very clean

Proximity to airport Room a little dated and worn Shocked that you charge for parking when the hotel next door that shares the same open lot does not.

Proximity to airport Room a little dated and worn Shocked that you charge for parking when the hotel next door that shares the same open lot does not.

Breakfast was fresh and many options

It was clean and quiet NA

It was clean and quiet NA

This was the worst Hampton Inn I have ever stayed in. No room housekeeping. 1 day out of 7. Had to go down to get clean towels because no one ever brought them to me. Breakfast was so-so. Not the normal at other Hampton Inns. I DID NOT GET HILTON POINTS FOR THIS STAY FROM HILTON. I WILL NEVER STAY THERE AGAIN AND I WOULD SUGGEST ANYONE INTERESTED GO TO THE HILTON GARDEN INN NEXT DOOR!

Very good

Very good

Clean room

Exceptional

Superb

Reception desk was unmanned when we arrived. Took 15 min for someone to show up, and then she had an ‘attitude’. Towel hook in bathroom was broken.

Reception desk was unmanned when we arrived. Took 15 min for someone to show up, and then she had an ‘attitude’. Towel hook in bathroom was broken.

Breakfast was decent. Coffee good. Rooms are clean. Has a refrigerator and microwave in the rooms… But $75.00 fee for one dog and $10.00 for parking. Tv remote didn’t work, needed to be charged.

Room was clean and love the AC.

The room was nice just a big dated. The curtains would not shut all the way so light kept coming in from the street light outside. Bed was comfy and the staff was all very nice.

Never got a chance to like anything,we never got into a room, there was a mix up with the dates BUT it was corrected before we got there according to the emails but when we got there the desk clerk was in the back room eating and when he came to the desk and looked up the reservation he said we we still on for the March check in,even though we showed him all the emails we gotten. We had even gotten the lady on the phone with booking .com and she was talking to the clerk at the Hampton and he hung up on her, she refunded our money ( we will see) in 7-10 days and we went to the hotel next door and got a room for like $60 more, the whole experience was awful, it should have been an easy fix but it was made very difficult? The whole experience sucked??

Great Breakfast

Exceptional

I have nothing negative to say about this hotel. The staff were the best, from check-in, to check-out. A very enjoyable experience. Thank you.

Our room was really clean.

Exceptional

There was a Wawa near by. Didn't use airport shuttle.

I told the person at the front desk that the refrigerator was not working and a bottle exploded from it getting frozen. Just wanted to tell her so that other guests would not have any issue. She must have taken that as a complaint as she said as much.

The airport shuttle is a joke. The hotel does not have a shuttle. Rather, there is a driver serving multiple hotels who, depending on how busy he/she is, will pick you up. I had two guests arriving at different times. One waited at the airport over an hour for the shuttle driver to arrive because, according to the driver, he had multiple pickups for multiple hotels. The other guest had a 7AM flight and was told the ride to the airport (5 minutes away) would pick her up at 4AM, that no later shuttle was available. Totally ridiculous. In both cases my business associates took Uber/Lyft to get to/from the hotel.

Never got a chance to like anything,we never got into a room, there was a mix up with the dates BUT it was corrected before we got there according to the emails but when we got there the desk clerk was in the back room eating and when he came to the desk and looked up the reservation he said we we still on for the March check in,even though we showed him all the emails we gotten. We had even gotten the lady on the phone with booking .com and she was talking to the clerk at the Hampton and he hung up on her, she refunded our money ( we will see) in 7-10 days and we went to the hotel next door and got a room for like $60 more, the whole experience was awful, it should have been an easy fix but it was made very difficult The whole experience sucked

AC unit was not working in our room and staff moved us to another room.

AC unit was not working in our room and staff moved us to another room.

Everything was great just so close to the airport so the planes kept waking us up. Just the noise of the planes.

Everything was great just so close to the airport so the planes kept waking us up. Just the noise of the planes.

Everyone was great and the room was great also.

Everyone was great and the room was great also.

Yes

Yes

Property well kept. Staff very helpful, room clean and ready for guest.

Property well kept. Staff very helpful, room clean and ready for guest.

Amazing staff and service and very clean

Amazing staff and service and very clean

Exceptional

Nothing

The cleanliness, everyone was very welcoming.

The cleanliness, everyone was very welcoming.

Very high priced for this time of year horrible value will never stay there again

Very high priced for this time of year horrible value will never stay there again

Very rude customer service from the person who checked us in. Talked very low volume. Acted like it was a major inconvenience for me to check in. I will never stay there again one of the worst Hampton Inn I have ever encountered. It might be worth it if the rooms were only $40 a night.

Very rude customer service from the person who checked us in. Talked very low volume. Acted like it was a major inconvenience for me to check in. I will never stay there again one of the worst Hampton Inn I have ever encountered. It might be worth it if the rooms were only $40 a night.

Great location to the airport. Comfy beds and pillows. Walls were a little dirty, but it wasn’t a deal breaker.

Great location to the airport. Comfy beds and pillows. Walls were a little dirty, but it wasn’t a deal breaker.

Clean and modern facility

Clean and modern facility

Nice

Nice

We.didn’t like the fact that they charged us $10 a day for parking.We had already paid our bill & were given a bill for parking when we checked out.

Loved the location and the fact that there was a free shuttle to the airport, a breakfast included. My tv wasn't working, there was an issue with the payment I was charged, and I was disappointed that I had to keep going back downstairs to the front desk to get issues resolved because there was not enough staff available. Also, I had expected the hotel to be a bit cleaner than it was.

Left at 430. Did not eat.

C lean and professional staff

Great stay. Very clean. Comfortable beds! Great breakfast

Great stay. Very clean. Comfortable beds! Great breakfast

The swimming pool was not heated and that is why we booked this location for the kids.

The airport shuttle service

Nice stay, however the bathroom could use some work.

Nice stay, however the bathroom could use some work.

Breakfast and location were fine. Had a major problem with my check in. I made a reservation through booking.com which I had to change. Booking.com made the change but the hotel did not receive the information, therefore the hotel said I did not have a reservation for the day I arrived. I had to pay for a new reservation even though I already had a reservation. Very disheartening and time consuming!!!!

Clean hotel and room. Easy to check in and out. Good location

Clean hotel and room. Easy to check in and out. Good location

I am a HILTON HONORS customer. Thank you.

I am a HILTON HONORS customer. Thank you.

was not able to take advantage of breakfast but shuttle went wonderfully!

was not able to take advantage of breakfast but shuttle went wonderfully!

Great breakfast and very friendly staff.

Great breakfast and very friendly staff.

Staff very helpful and courteous. Rooms clean and beds very comfortable.

Staff very helpful and courteous. Rooms clean and beds very comfortable.

The room heater was loud and blasted air directly at the bed. We ended up being charged 75$ for a pet fee when the website stated it was supposed to $50. Will be calling the manager to get this corrected but hotel/expedia misrepresented the fee.

The room heater was loud and blasted air directly at the bed. We ended up being charged 75$ for a pet fee when the website stated it was supposed to $50. Will be calling the manager to get this corrected but hotel/expedia misrepresented the fee.

Same decor and rooms when we stay there 3 years ago

Same decor and rooms when we stay there 3 years ago

Clean.

Clean.

The staff were pleasant and the room was clean. The shuttle from the airport was really helpful.

The staff were pleasant and the room was clean. The shuttle from the airport was really helpful.

Room was okay, staff was nice, breakfast staff was great They charged for internet. They charged for parking the night we stayed, as well as for the nights we left our car there while out of town. No exhaust fan in bathroom.

Shower head just dribbles out water. Heater did not work and room stayed at 63 no matter what I did. Hotel is very outdated. Carpet, wall coverings and finishes are beat up. In every aspect of the hotel it needs attention. Just not a clean fresh Hilton property. Second worse Hampton Inn property I have stayed in. I’m a Hilton. Honor member and stay in Hilton hotels weekly for work. Very sad franchisee.

Shower head just dribbles out water. Heater did not work and room stayed at 63 no matter what I did. Hotel is very outdated. Carpet, wall coverings and finishes are beat up. In every aspect of the hotel it needs attention. Just not a clean fresh Hilton property. Second worse Hampton Inn property I have stayed in. I’m a Hilton. Honor member and stay in Hilton hotels weekly for work. Very sad franchisee.

Everything was great.

Everything was great.

Clean room, friendly staff.

Clean room, friendly staff.

Yes

Yes

Quick check in and out, clean room to get ready for early flight next morning.

Quick check in and out, clean room to get ready for early flight next morning.

Yes

Yes

Hotel was very clean, staff was welcoming and helpful. Transportation to and from the airport was prompt

Hotel was very clean, staff was welcoming and helpful. Transportation to and from the airport was prompt

And coffee was not hot this morning at breakfast... Im usually very pleased with Hampton Inn, but won't choose this one again. There are plenty of others here by this airport. We have family within a mile of here and are here several times a year. We will choose another hotel next time and will not recommend this one to family!

And coffee was not hot this morning at breakfast... Im usually very pleased with Hampton Inn, but won't choose this one again. There are plenty of others here by this airport. We have family within a mile of here and are here several times a year. We will choose another hotel next time and will not recommend this one to family!

Yes

Yes

Clean room

Clean room

Cleanliness

Cleanliness

Thank you

Thank you

Room was very clean and stsff was very friendly.

Room was very clean and stsff was very friendly.

Yes

Yes

The people in front desk could really use some training. One of the worst front desk staff.

The people in front desk could really use some training. One of the worst front desk staff.

Hotel fully booked. Turned me away.

Hotel fully booked. Turned me away.

As is often the case, the staff are fine, but the design of the bathroom is a joke. Hand -held shower should always be required, but the valve to switch from shower head to hand -held is close to 7 feet. I was in a handicap room. Someone shorter than my 5'11" could never see it much less reach it. And impossible for someone in a wheelchair. There is no hook or peg outside the shower to hang a towel. The shower curtain ends 3 or 4 inches from the shower ledge, consequently the floor will always be wet. And all the soap and shampoo dispensers need another half inch on the spout.

As is often the case, the staff are fine, but the design of the bathroom is a joke. Hand -held shower should always be required, but the valve to switch from shower head to hand -held is close to 7 feet. I was in a handicap room. Someone shorter than my 5'11" could never see it much less reach it. And impossible for someone in a wheelchair. There is no hook or peg outside the shower to hang a towel. The shower curtain ends 3 or 4 inches from the shower ledge, consequently the floor will always be wet. And all the soap and shampoo dispensers need another half inch on the spout.

Can't get any better than this for a airport hotel

Can't get any better than this for a airport hotel

Airport shuttle was on time. However we were not given a number to call on return flight as we were told we would be given 1. Another thing to be concerned about when we were told something entirely different.

Airport shuttle was on time. However we were not given a number to call on return flight as we were told we would be given 1. Another thing to be concerned about when we were told something entirely different.

The young lady that checked us in was not pleasant at all she was not welcoming she mad it seems like we were bothering her if you have cameras there at check please review we checked around 3 o'clock on the 13th of September this young lad is heavy set with braids in her hair there was another lady standing beside her that actually looked at me and gesture her head to speak. That gesture was more than the check in lady did the whole few minutes we stood there A first impression is usually made within 7-10 seconds of entering a building and this young lady did

It was nice overall.

It was nice overall.

Good choice

Good choice

All good

All good

We really enjoyed our stay.

We really enjoyed our stay.

Everything

It was great

It was great

Shower door handle missing … mildew around bottom of shower … check-in staff seemed like it was a bother to get us checked in. Other staff was great.

Shower door handle missing … mildew around bottom of shower … check-in staff seemed like it was a bother to get us checked in. Other staff was great.

No comment

No comment

The hotel was very nice, clean and friendly staff. The issue was that I purchase the stay through Hotels.com for $173.25, then when I arrived, they charged me $121.57 for my stay and then $100 for incidentals that I will get back. I talked to the lady at the counter and she told me that the charges were correct. I do not understand why I was charged on Hotels.com and at the hotel. I travel a lot and never had this happen. I paid $300 for the room!

The hotel was very nice, clean and friendly staff. The issue was that I purchase the stay through Hotels.com for $173.25, then when I arrived, they charged me $121.57 for my stay and then $100 for incidentals that I will get back. I talked to the lady at the counter and she told me that the charges were correct. I do not understand why I was charged on Hotels.com and at the hotel. I travel a lot and never had this happen. I paid $300 for the room!

Quiet area, ample parking.

Quiet area, ample parking.

Even though i only staged one night, this hotel was very convenient to the Richmond airport as i was leaving on a very early flight. Very affordable as well.

Even though i only staged one night, this hotel was very convenient to the Richmond airport as i was leaving on a very early flight. Very affordable as well.

Mattress was too soft or needs to be replace. Staff could have been friendlier. On checkout I requested checkout receipt and was told that Booking .com would be responsible for this. In the past month we have made reservations through Booking.com and each location provided a receipt upon request.

The shuttle service was earlier than we expected it 3:45.am. The airport is so close.

The shuttle service was earlier than we expected it 3:45.am. The airport is so close.

Clean and comfortable A littte expensive compared to others in the area

I arrived quite late in the evening, was checked in very quickly, and the room was very nice-- clean, quiet, cool,welcoming.

I arrived quite late in the evening, was checked in very quickly, and the room was very nice-- clean, quiet, cool,welcoming.

Great stay

Great stay

N/A

Very nice

Very nice

Late night free shuttle to Richmond Airport and very friendly staff.

Late night free shuttle to Richmond Airport and very friendly staff.

One of the hotels that doesn’t automatically supply any housekeeping service for a stay-over unless you ask for it, so the first afternoon we got back the TV was on, not left that way by us, but the room was unmade. The shower door was broken so we reported that and I suppose the maintenance person came in and turned on the tele, but apparently did not have the needed supplies to fix the shower door. We were also surprised by a nightly parking fee but I suppose that was listed somewhere. Breakfast was fine. Most all the staff was pleasant.

One of the hotels that doesn’t automatically supply any housekeeping service for a stay-over unless you ask for it, so the first afternoon we got back the TV was on, not left that way by us, but the room was unmade. The shower door was broken so we reported that and I suppose the maintenance person came in and turned on the tele, but apparently did not have the needed supplies to fix the shower door. We were also surprised by a nightly parking fee but I suppose that was listed somewhere. Breakfast was fine. Most all the staff was pleasant.

Very close to RIC.

Very close to RIC.

Good location

Good location

Todo vien

Todo vien

Close to the airport and you didn’t hear the planes.

Close to the airport and you didn’t hear the planes.

We booked this hotel for the location to the airport and the free shuttle service. Turned out perfect as expected but what really surprised us was the breakfast. All the hotels now have a buffet breakfast but this one was over the top. Cheese omelets instead of scrambled eggs, hash browns made from scratch, fruit, cereal, waffles and hard boiled eggs. Well done…well done

We booked this hotel for the location to the airport and the free shuttle service. Turned out perfect as expected but what really surprised us was the breakfast. All the hotels now have a buffet breakfast but this one was over the top. Cheese omelets instead of scrambled eggs, hash browns made from scratch, fruit, cereal, waffles and hard boiled eggs. Well done…well done

Great stay!

Great stay!

The hotel charges for parking - $10.

I had a 5 night stay. On the 3rd night when we got back to the hotel our A/C was not working and the room was extremely hot. The front desk said they didn’t have a technician to come fix it, they didn’t have another room because they were fully booked. We had to go to a different hotel which is not the problem. The problem is they would not refund my money for the 2 nights that we did not stay there. I have no issue paying for the days we used, but not refunding a customers money on your hotels inadequacies is unacceptable. Would not go there ever again and will make sure I tell my colleagues that have to travel to Richmond frequently for work not to stay there.

I had a 5 night stay. On the 3rd night when we got back to the hotel our A/C was not working and the room was extremely hot. The front desk said they didn’t have a technician to come fix it, they didn’t have another room because they were fully booked. We had to go to a different hotel which is not the problem. The problem is they would not refund my money for the 2 nights that we did not stay there. I have no issue paying for the days we used, but not refunding a customers money on your hotels inadequacies is unacceptable. Would not go there ever again and will make sure I tell my colleagues that have to travel to Richmond frequently for work not to stay there.

didn't even provided water bottle, as i booked through third-party. wasn't considered Hampton guest.

didn't even provided water bottle, as i booked through third-party. wasn't considered Hampton guest.

Very good location and nice area. We were not provided a bed for our 3-year old even though it was specified in the booking that we have 5 people in our party - 3 kids and 2 adults. When we asked the front desk person, she was a bit short and borderline rude in her response. needless to say, our 4 year old had to sleep on a makeshift airbed we fortunately brought with us.

Very good location and nice area. We were not provided a bed for our 3-year old even though it was specified in the booking that we have 5 people in our party - 3 kids and 2 adults. When we asked the front desk person, she was a bit short and borderline rude in her response. needless to say, our 4 year old had to sleep on a makeshift airbed we fortunately brought with us.

Comfortable, up to date location near the airport. Stayed the night. The parking lot for the hotel was packed, with only one spot available. Outside of that, I thought the hotel itself and the room was nice.

Comfortable, up to date location near the airport. Stayed the night. The parking lot for the hotel was packed, with only one spot available. Outside of that, I thought the hotel itself and the room was nice.

Clean property

Clean property

You advertised free parking but the hotel charges you for it

You advertised free parking but the hotel charges you for it

Pool wasn't clean and smelled funny according to my daughter. A/C was arctic blast or tropical and very noisy when the condenser kicked in. Breakfast sucked, limited and the only egg offering had green pepper in it. We stayed one night out of five and still don't have a credit for the 4 nights we didn't stay. And being close to the airport we got to count the number of flights.

Pool wasn't clean and smelled funny according to my daughter. A/C was arctic blast or tropical and very noisy when the condenser kicked in. Breakfast sucked, limited and the only egg offering had green pepper in it. We stayed one night out of five and still don't have a credit for the 4 nights we didn't stay. And being close to the airport we got to count the number of flights.

The problem for us was the shuttle service- 40 minutes from the airport to the hotel and after waiting an hour to try to get back to the airport we called uber. Not reliable if you need to catch a flight!

The problem for us was the shuttle service- 40 minutes from the airport to the hotel and after waiting an hour to try to get back to the airport we called uber. Not reliable if you need to catch a flight!

Literally was never anyone at the desk at any point and time. The staff seems practically brain dead.

Literally was never anyone at the desk at any point and time. The staff seems practically brain dead.

Very nice property. Seems new. The area feels safe. I would give this a solid 4 except for the staff, the lady at the desk was not friendly or welcoming at all. We had to wait at least 5-minutes before she showed up to greet us. She got the job done but definitely needs some work on her people skills.

Very nice property. Seems new. The area feels safe. I would give this a solid 4 except for the staff, the lady at the desk was not friendly or welcoming at all. We had to wait at least 5-minutes before she showed up to greet us. She got the job done but definitely needs some work on her people skills.

We picked this hotel for the 24 hr airport shuttle service. We called ahead to give them a heads up and they told us to call when we arrived and they would send a shuttle… this was NOT false. No shuttle between 12-4am then they told us 24 hr service is not true… needs to be updated on website!!

We picked this hotel for the 24 hr airport shuttle service. We called ahead to give them a heads up and they told us to call when we arrived and they would send a shuttle… this was NOT false. No shuttle between 12-4am then they told us 24 hr service is not true… needs to be updated on website!!

I loved the location of the property. I had a view of the lake. The room was very clean and spacious. Staff was knowledgeable and I have no complaints. Definitely would recommend.

I loved the location of the property. I had a view of the lake. The room was very clean and spacious. Staff was knowledgeable and I have no complaints. Definitely would recommend.

For being close to the airport and interstate, our room was quiet. The air conditioning seemed to be dated, and we needed to keep it on the lowest setting to be comfortable.

For being close to the airport and interstate, our room was quiet. The air conditioning seemed to be dated, and we needed to keep it on the lowest setting to be comfortable.

Location to the airport Old, staff unfriendly and breakfast disappointing

The building is nice and rooms are clean. However, customer service from the front desk is the worst from any Hilton property i have ever stayed at. They were rude, not helpful and acted as if you were in inconvenience. This is enough for me to never stay at this location.

The building is nice and rooms are clean. However, customer service from the front desk is the worst from any Hilton property i have ever stayed at. They were rude, not helpful and acted as if you were in inconvenience. This is enough for me to never stay at this location.

My stay was not a satisfying experience. If I had not checked in at nearly midnight and the weather was better , I would have left immediately. I try my best not to complain so I made the best of it. The room was not clean . There was hair on my pillow when I came in the door. The wall in the bathroom had something brown smeared on it, and it was not cleaned properly at all. The tv only played one channel. Then the cherry on top is they overcharged my card $285 for who knows what without me having any incidentals. I’m not ever recommending this property in Sandston to anyone!

My stay was not a satisfying experience. If I had not checked in at nearly midnight and the weather was better , I would have left immediately. I try my best not to complain so I made the best of it. The room was not clean . There was hair on my pillow when I came in the door. The wall in the bathroom had something brown smeared on it, and it was not cleaned properly at all. The tv only played one channel. Then the cherry on top is they overcharged my card $285 for who knows what without me having any incidentals. I’m not ever recommending this property in Sandston to anyone!

I would give this a 8.5 out of 10. The only missing 1.5 is only pork option for breakfast meat.

I would give this a 8.5 out of 10. The only missing 1.5 is only pork option for breakfast meat.

Quick and comfy stay for a morning flight out of RIC. I appreciated the breakfast spread and airport shuttle.

Quick and comfy stay for a morning flight out of RIC. I appreciated the breakfast spread and airport shuttle.

The property was clean, quiet and very conducive to a peaceful night’s rest. The breakfast was delicious, boasting a very nice selection to choose from for any appetite. We had a small issue with the bathroom but we were given another room quickly. We were well pleased. I would stay again and recommend to others as well.

The property was clean, quiet and very conducive to a peaceful night’s rest. The breakfast was delicious, boasting a very nice selection to choose from for any appetite. We had a small issue with the bathroom but we were given another room quickly. We were well pleased. I would stay again and recommend to others as well.

Location was decent. Breakfast was good. Usually Hampton Inns are comfortable. This one needs some help. Especially the bathroom.

Close to where we wanted to rest for the night and food/gas options.

Excellent service. Shuttle to airport was prompt.

Needed a place to stay so I could get an early morning flight. Shuttle service was as expected, front desk was helpful, hotel was nice.

Great!

It was nice and clean and friendly service breakfast was better than most hotels ! We enjoyed our over night stay.

There were many ants in our room. The front desk moved us immediately but it was annoying and inconvenient bc I arrived with an exhausted kid and we had already changed into PJs and were sitting down to eat some dinner. The rooms were otherwise very clean, beds comfortable and noise level was very low despite the proximity to the airport. The hotel was clearly recently renovated, although somewhat shoddily as there was paint from the furniture on the walls etc.

Very Quiet

Customer service was great!

Big empty space. TV did not work. Ok for an overnighter

The property was clean and staff was top tier everyone was so friendly. The hallway on the 2nd floor was very hot not sure if A/C had a problem or what but once in the room A/C was good. Also the bathroom door lock didn't work. Overall I would stay here again!!

The hotel was convenient to the airport and clean and comfortable. I found it ridiculous that I had to pay for parking and they didn't even valet park my car. You are basically paying tiuse one of the parking spaces. I did not know this when I booked through Hotels.com.

Everything was sufficient

Girl's weekend. We will be back!

Nice clean quiet

There was vomit on the pool deck. When I reported it, the counter said they "would let the next shift deal with it." Equipment in the fitness center was poorly maintained and inaccurate. Televisions wouldn't change channels in room or fitness center. A sad example of poor maintenance and lack of attention to details.

All good.

Very clean.

Staff was professional, and it was quiet.

Heat in room didn’t work

Comfortable

We always like Hampton Inn but one small beef this time the tissue box in the bathroom had only 4 tissues in it.

Close and easy access to the airport. Great stay.

Overall, not up to the standard I have experienced at other Hampton Inns. We will try another hotel near RIC next time.

Had a problem with my reservation going thru Expedia and they took care of it.

Nice friendly hotel with good breakfast

Nice, clean property with basic amenities and breakfast. The staff were friendly and polite. However, there’s only 1 person at the front desk. If one particular customer has an issue, and you’re waiting to check in, it’s going to be a long wait. Also, the hotel is right next to the airport so be mindful that you will hear the airplanes taking off and landing depending on the flight path.

Airport shuttle made it very convenient.

Great stay

We liked everything but in room 318 you couldn't plug in the refrigerator and the microwave at the same time.

Thank you for changing our reservation it is much appreciated

Staff is very rude.

Nice comfortable stay here at the Hampton Inn. Pillows are my thing and they were soft and cushy. Thanks, will be back.

very disappointed with this Hampton Inn.

The breakfast was awful. Food was cold and dry. Coffee was lukewarm.

Really nice spot for overnight stay

There was no tv service and front desk just said it was out and nothing they could do. Electic outlets didn’t work. Total tech failure and inconvenient

Check in and out was easy. Hotel staff were friendly.

Thermostat would not work. Smelled terrible

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Stayed here for National Championships. Was conveniently located Room was clean, staff super nice, breakfast good. Only slight drawback was the early (6ish) sound of jets taking off from the airport right down the road. Would recommend a stay here.

Night staff was very helpful!!

The hotel was clean & well kept and the breakfast was good.

Very convenient to airport

Great stay,would recommend

Everything was excellent

My stay was nice. Comfortable and pretty clean.

Room looked to be still under construction. Holes in the wall for wiring and dirty walls.

Needing lodging for a short stay near the airport for late incoming flight and a very early morning flight 3 days later, and this was a great choice. While it’s a middle-of-the -road kind of hotel it suited me fine. It was clean and quiet, and offered a shuttle to the airport and a simple yet respectable breakfast. I was very happy to see full size bottles of shampoo/conditioner/body wash and lotion mounted to the wall in the bathroom instead of those miserable little wasteful plastic bottles. I got a good price through Expedia so I was happy!

The front staff could have been more hospitable. Room was clean and comfortable.

Very close to the airport and you can hear the planes starting to come in one after another around 6am. Breakfast was average and the area wasn’t kept clean.

The hotel was nice, close location to interstate and shopping. The bed pillows were made for small children. Never seen such small bed pillows!!!!! Made sleeping difficult.

Very nice. Breakfast wasn’t great. Heat was not on yet in hotel, room was alittle cold at night.

Nice, comfortable and quiet

We had a quick overnight at the Hampton Inn. The hotel was very clean, comfortable and reasonably priced. Perfect for what we needed. They accept pets and the breakfast was really good! We would stay again.

While I gave the property a 5 star review, there is one “heads up” to those in wheelchairs. The room we had was said to have a roll-in shower. Though it had the grab bars, it was not a roll-in. There’s about a 3” edge to get over. That being said, everything else was fantastic.

We were very tired after returning from Europe . The bed just enveloped me for a good nights sleep

Could use some on site vending machines for water and snacks, I had a look around but couldn't find anything.

FRONT DESK STAFF WERE VERY NICE . THE ROOM WAS VERY CLEAN AND COMFORTABLE.

Arrived late in the evening with no dining options still open at airport and nothing at hotel. Would be helpfull for the hotel to have a few microwaveaable meals that could be purchased. Also did not know shuttle service had to be scheduled or call for since it does not run continually either during the day of evening.