Marin Hilltop Hotel

Very attractive property and very nice staff but definitely recommend you stay elsewhere. 1. One working elevator. 2. 1 ice machine for whole property. 3. Very loud rooms: either roaring air conditioner or roaring traffic, you decide. 4. Shower is a trickle. 5. Rooms are small. 6. $50 a day pet fee and no pet facilities at all. 7. Breakfast is far from free: buffet is $25 a head before tax and gratuity. 8. No coffee in room: plan on schlepping to lobby if you want any. In little cups. In short, long on looks and smiles and weak on everything else.

room was good. Breakfast

great remodel happening .looksgreat

They advertised a breakfast buffet, but was only available on the weekend. The staff was great

The staff was very friendly and helpful. Room was clean and comfortable.

My check-in process took over an hour because the front desk agent repeatedly insisted that either Hotels.com or I had cancelled my reservation. He stated there was nothing he could do unless I made a new last-minute booking directly through the hotel. During this time, I spent over an hour with Hotels.com support, and their agent confirmed multiple times that my reservation was active and valid. She even attempted to contact the property directly to resolve the issue. When a second staff member arrived, he quickly determined that the hotel itself had mistakenly cancelled my reservation internally. In other words, the issue was entirely on the hotel’s side. What was most disappointing was the lack of professionalism and accountability from the original front desk agent. After causing a lengthy delay and significant stress late in the check-in process, there was little acknowledgment of the mistake and no meaningful apology, I was simply checked in as though nothing had happened. This situation reflects poorly on both staff training and guest service standards. A hotel at this level should be able to properly verify reservations, resolve internal errors efficiently, and handle guest concerns with professionalism and empathy. Given the unnecessary inconvenience, lost time, and poor handling of the situation, I believe some form of compensation would have been appropriate.

This property is under construction. The room that I paid for on Expedia was not the room that was provided to me. They had no rooms available with a patio, which is what I paid for. The hotel is under construction. The rooms smell like cigarettes, and the staff was rude. I would not recommend this property and Expedia needs to update their website in accordance with the hotel.

All of the Hilltop staff were great and very accommodating! Due to the renovation being done on hotel the type of room we requested was not available, but we were given a pool view room and free breakfast for 4 days to compensate by the front desk person ( hate I didn’t get his name he was great)! The waitress, hostess… she did everything, that was at the restaurant in the mornings was amazing! She accommodated everyone with what they needed! We stay at least 3 times a year here to be near my daughters house and this was one of our best stays! Thank you

Room was very clean. It was very quiet

Great staff, easy check in. Room road noise was noticeable, but affordable and close to all amenities. I would stay again but request a room on other side of freeway.

We’ve stayed here before. Nice location and nice hotel. Rooms are getting older, so it is exciting to see the remodeling going on. Rooms definitely show wear and tear. Staff is nice, especially the breakfast host. We remember her from our last stay.

Close to where I needed to go in San Rafael Under construction. Staff didn’t acknowledge me. Room was very sterile. Bathroom didn’t have a counter. Shower wasn’t always hot.

Close to where I needed to go in San Rafael Under construction. Staff didn’t acknowledge me. Room was very sterile. Bathroom didn’t have a counter. Shower wasn’t always hot.

Location is good, and the staff is friendly. Wi-Fi: The connection was consistently unstable, with very slow speeds and frequent disconnections, which significantly impacted my office work. Breakfast: I stayed at this property three months ago, and the breakfast buffet was much better. This time, there was no buffet, and only a single option could be selected from the à la carte menu. Bathroom: The shower gel in my room was empty.

Location: Good Staff: Friendly. Wif-fi: Very bad

Location: Good Staff: Friendly. Wif-fi: Very bad

Location is good, and the staff is friendly. Wi-Fi: The connection was consistently unstable, with very slow speeds and frequent disconnections, which significantly impacted my office work. Breakfast: I stayed at this property three months ago, and the breakfast buffet was much better. This time, there was no buffet, and only a single option could be selected from the à la carte menu. Bathroom: The shower gel in my room was empty.

The place was clean and nice, and the staff were friendly and accessible to stores and restaurants.

Breakfast Room was a mismatch of odd pieces of wooden furniture, not made for the room. Security charge was $378.58 for a room charge of $526.22 which is outrageous; I don't care if it is returned.

Breakfast Room was a mismatch of odd pieces of wooden furniture, not made for the room. Security charge was $378.58 for a room charge of $526.22 which is outrageous; I don't care if it is returned.

We checked in and immediately got to our room and noticed two what appeared to blood stains on the floor. I went down and asked for another room which they obliged, however, did not seem surprised at all. The reassigned room was run down and worn out. The wall thermostat didn't work which left us freezing our first night, we ended up using the controls directly on the wall unit to get some type of climate control. The shower water was lukewarm and the tub did not drain well so you were left standing in 3 inches of water during your shower. Not impressed and this is the furthest thing from a "4 star" hotel. For what we paid we left extremely disappointed and feel completely deceived and ripped off.

excellent staff, very friendly. I loved the outdoor area, the gym was nice, the room was clean

The air fresher in lobby and hotel is very strong.

Everything went good. The air fresher in lobby and hotel is very strong.

Marriott has redone the public areas nicely, but the rooms are yet to be done. The furnature in our room as old and worn. In a year or so this will be a very nice hotel once the rooms have been upgraded.

Location is great Bathroom was very small

Location is great Bathroom was very small

The main areas are nice, but the room was in poor repair. Needs to be totally replaced. The bed was clean, everything was clean, but the furniture was worn. I understand the hotel recently changed hands and major repairs are being done, but it is a work in progress. Staff were nice.

Wonderful staff, nice location and nice rooms..

The property is a bit dated, but it's centrally located. The room can be noisy because it's close to the freeway. The staff are super friendly. Parking is free. There are a bar and a restaurant onsite for convenience.

This place is a great location with a comfy bed and nice staff, but it needs an update. (In process - we saw construction crews.). Our room was noisy with the window open, and with window closed, the AC unit was even noisier. Bathrooms not yet updated to most modern Marriott hotels, and not enough charging. We were spoiled having stayed at Sheraton Palo Alto the previous two nights, which is very updated.

😎

Convenient for what we were attending throughout the weekend. Breakfast tasted great. Stayed here several years ago and felt a noticeable decline. Bed was VERY UNCOMFORTABLE - you can feel the springs and it’s like you would sink to the center of the bed. WI-FI didn’t work at all. The bathroom was not stocked for our arrival - no bath soap and they took several trips to remedy this. The hotel and room felt run down. They only gave us three bath towels and the fan in the bathroom didn’t work. So the towels stayed damp. I asked for three more, and they brought two.

Convenient for what we were attending throughout the weekend. Breakfast tasted great. Stayed here several years ago and felt a noticeable decline. Bed was VERY UNCOMFORTABLE - you can feel the springs and it’s like you would sink to the center of the bed. WI-FI didn’t work at all. The bathroom was not stocked for our arrival - no bath soap and they took several trips to remedy this. The hotel and room felt run down. They only gave us three bath towels and the fan in the bathroom didn’t work. So the towels stayed damp. I asked for three more, and they brought two.

departed before breakfast, did not swim

My cousin stayed here and said it was out of date and needed a refresh. It was loud off the freeway so they moved his room, but I’d love a nice spot in the neighborhood and I think others would come if it was renovated.

The room and bed and TV were roomy, comfortable and easy to use for streaming, The exterior of the building, the parking lot surface and especially the pool and spa and decking are rundown and need of renovation. The spa only has one decently working jet.

The room and bed and TV were roomy, comfortable and easy to use for streaming, The exterior of the building, the parking lot surface and especially the pool and spa and decking are rundown and need of renovation. The spa only has one decently working jet.

Easy and friendly check-in, clean room, lovely grounds, close to hiking trails, overall a great overnight stay.

My favorite place to stay when I come up from So Cal. Staff is very friendly the property is immaculate and very spacious.

Under construction. Not worth $200 a night!

Very lovely Hotel, with a fine Hot Tub!

The hotel is being renovated which is good.

Everything was very nice: great room, bed, shower - all very nice. The one thing that could have been better was the inroom coffee. The little pack of grounds that you set in the tray there - it does not make a good cup of coffee, not even close.

Very good

Everything was phenomenal

Everything The restaurant was not good

Everything The restaurant was not good

Great

Nice location with lots of free parking. Very friendly and accommodating staff. The bed was very comfortable and I had a great night sleep. I also felt very safe as a solo traveler.

Nice location with lots of free parking. Very friendly and accommodating staff. The bed was very comfortable and I had a great night sleep. I also felt very safe as a solo traveler.

Exceptional

Staff was highly receptive to reimbursing me for spoiled food because of malfunctioning refrigerator.

My wife and her three girls had an awesome stay such friendly staff and super clean place super comfy bits. We will definitely be back.

This is my fourth visit, and I keep returning because I am pleased with the experience.

Exceptional

Exceptional

Room was clean staff courteous

Room was clean staff courteous

Room was very clean. Loved that they offered a microwave in the room and their fridge was good-sized. The AC unit was a little loud, however.

Room was very clean. Loved that they offered a microwave in the room and their fridge was good-sized. The AC unit was a little loud, however.

The take away breakfast was expensive and not worth it. Restaurant food was average but Service great.

They’re trying. I’d suggest a refresh. I also didn’t get the breakfast because it requires a ticket that I wasn’t furnished. It was just me but I had to pay for two meals that I didn’t receive because of their error (I ran out of time waiting for the situation to be corrected). It’s a shame because I make regular business trips here and I wanted it to be a good place for future stays but it just didn’t pass the test. Lemme see 220$ x2 x4x12.. so that’s about 12k Marin hilltop has just forfeited over a slip of paper

They’re trying. I’d suggest a refresh. I also didn’t get the breakfast because it requires a ticket that I wasn’t furnished. It was just me but I had to pay for two meals that I didn’t receive because of their error (I ran out of time waiting for the situation to be corrected). It’s a shame because I make regular business trips here and I wanted it to be a good place for future stays but it just didn’t pass the test. Lemme see 220$ x2 x4x12.. so that’s about 12k Marin hilltop has just forfeited over a slip of paper

Room is nice but screaming people in room next door at 3 am was not nice. Had to call security.

Room is nice but screaming people in room next door at 3 am was not nice. Had to call security.

Room

Room

The room was spotless. All the staff members were very friendly. There is a restaurant on site with good food and reasonable prices. They have a big parking lot with free parking. The location is great, very close to major parkways.

The room was spotless. All the staff members were very friendly. There is a restaurant on site with good food and reasonable prices. They have a big parking lot with free parking. The location is great, very close to major parkways.

Great room

Great room

very clean and comfortable

very clean and comfortable

Excellent Room to stay

Excellent Room to stay

Even though there was construction work, they comped me breakfast.Big smiles.

Even though there was construction work, they comped me breakfast.Big smiles.

Very nice

Very nice

Friendly staff, nice and clean rooms, breakfast was very good and reasonably priced compared with hotel brands I’ve been to before (similar to Hilton Garden Inn). Hotel was a Four Points but is experiencing a rebranding. My group also loved the hot tub and pool, and they said the burger from the Tavern was a hit! Very great place to stay if visiting San Rafael or just passing through on 101. I’d definitely book again in the future.

Friendly staff, nice and clean rooms, breakfast was very good and reasonably priced compared with hotel brands I’ve been to before (similar to Hilton Garden Inn). Hotel was a Four Points but is experiencing a rebranding. My group also loved the hot tub and pool, and they said the burger from the Tavern was a hit! Very great place to stay if visiting San Rafael or just passing through on 101. I’d definitely book again in the future.

Heating/cooling unit was very loud when fan was running. Bath towel had long hair on it. Pillow case torn. Facility is renovating. Our room was below a unit being renovated. EARLY Saturday morning there was a crew banging away.

Heating/cooling unit was very loud when fan was running. Bath towel had long hair on it. Pillow case torn. Facility is renovating. Our room was below a unit being renovated. EARLY Saturday morning there was a crew banging away.

Clean, convenient location

Clean, convenient location

Disgusting rooms and hotel is so musty. Outdated everything EXCEPT their lobby. Makes you feel like you are at a nice hotel but it is so nasty. Parking is like a motel. Have construction cars everywhere. Roads filled with potholes.

Disgusting rooms and hotel is so musty. Outdated everything EXCEPT their lobby. Makes you feel like you are at a nice hotel but it is so nasty. Parking is like a motel. Have construction cars everywhere. Roads filled with potholes.

I think there was bedbugs because the first night that we stayed in room 311 we got bites all over a red mark. It was really noisy because we got the room by the freeway. I did call ahead of time to make sure not to get a room by the freeway but overall this will be the last time we stay there and I’ve stayed there so many times and not had any problems.

I think there was bedbugs because the first night that we stayed in room 311 we got bites all over a red mark. It was really noisy because we got the room by the freeway. I did call ahead of time to make sure not to get a room by the freeway but overall this will be the last time we stay there and I’ve stayed there so many times and not had any problems.

I like the location for my trip’s purpose It needs updating. The furniture was old and marked up. The last time I stayed it was pristine and modern….now very worn out.

noisy heating system

noisy heating system

noisy heating system, everything else acceptable

noisy heating system, everything else acceptable

Staff was good. Room was dated with paper thin walls. I could hear everything. Lots of construction and noise pretty much all day and into the night. Water temperature was sporadic often running out of hot water. Housekeeping was every other day and they forgot my room. Found wet towels on the floor and things left unclean even with the full service. Parking was difficult as they blocked all the spaces in walking distance to my building. Made parking at night for a woman alone a bit sketchy. I was disappointed in this experience.

Staff was good. Room was dated with paper thin walls. I could hear everything. Lots of construction and noise pretty much all day and into the night. Water temperature was sporadic often running out of hot water. Housekeeping was every other day and they forgot my room. Found wet towels on the floor and things left unclean even with the full service. Parking was difficult as they blocked all the spaces in walking distance to my building. Made parking at night for a woman alone a bit sketchy. I was disappointed in this experience.

Staff was extremely helpful and friendly. Great service all around

Staff was extremely helpful and friendly. Great service all around

Location was great. Bed was very comfortable. The sink did not drain. The food was very pricey in the bar.

Good value and location. Faced road a little noisy

best breakfast at any hotel. .

Easy to find this place. There’s nothing much around like breakfast place or restaurants as much as expected. The bathroom is very small than other hotels for 4 stars. Harder to get around inside bathroom. Provided only one bottle of water inside the room.

Great location, but the rooms are very dated with no amenities. Good value, however.

Great location, but the rooms are very dated with no amenities. Good value, however.

The property and facilities was above average by far. The price was high and the free breakfast was false advertising since they charged $28 per person for the breakfast buffet

Not much When I went to check in, the first room I was sent to was occupied with a person in it, but my room key worked to open the door. The second room was beat up and old, elevators didn't seem to work. Ran out of propane for the fire pit. Just not a very good stay.

We had a room above the pool area nice view . Hotel is located conveniently next to shopping and the freeway The restaurant was dismal and hardly open for meals . We expected to get lunch , breakfast or dinner as advertised We had to leave the hotel to get anything other than coffee or limited breakfast

Clean, great front desk staff, perfect location

For the price it was not worth it at all. Everything is old and kind of dirty Especially for almost $200 a night. Got a bogus cleaning fee for and extra $150 I will never stay here again

Loved this place!

Loved this place!

The location is ideal for avoiding Bay Area chaos prior to any appointments. Very quiet considering its proximity to the freeway. The property is pretty and well kept. Rooms are basic and could use some detail cleaning and paint touch ups but overall a very good and reasonably priced stay.

The location is ideal for avoiding Bay Area chaos prior to any appointments. Very quiet considering its proximity to the freeway. The property is pretty and well kept. Rooms are basic and could use some detail cleaning and paint touch ups but overall a very good and reasonably priced stay.

Noise complaint… someone made noise from 6am til 1am it was ridiculous and bought down the comfortability of my stay

Noise complaint… someone made noise from 6am til 1am it was ridiculous and bought down the comfortability of my stay

Room was clean, check-in was easy.

Room was clean, check-in was easy.

Wonderful stay and convenient location for our family during the Holidays. The Breakfast package was an added benefit. The waitresses were wonderful and always greeted us each morning. Thanks and see you all next time.

Wonderful stay and convenient location for our family during the Holidays. The Breakfast package was an added benefit. The waitresses were wonderful and always greeted us each morning. Thanks and see you all next time.

Friendly Staff As Soon As You Walk In Or Out Of The Hotel , and Decent Size Rooms. Parking Super Close and Very Clean.

My room hvac was noisy and would not shut off during my entire 7 day stay. The clerk at check-in put me on the lowest floor and the fartherest room on my floor even though the hotel was fairly vacant most of the time. At night, there were construction activities above my room. One morning a homeless person was on my floor wandering the hall.

My room hvac was noisy and would not shut off during my entire 7 day stay. The clerk at check-in put me on the lowest floor and the fartherest room on my floor even though the hotel was fairly vacant most of the time. At night, there were construction activities above my room. One morning a homeless person was on my floor wandering the hall.

Very clean room. Helpful, friendly staff.

Very clean room. Helpful, friendly staff.

Facility was very clean, bed was very comfortable and they included a soft pillow along with a firm pillow. For being close to the freeway, I found the room reasonably quiet. The heating unit was VERY noisy. It had to be turned completely off to allow me to sleep. Also, the pet fee of $150 was out of the question. I made other arrangements for our pet.

Ok

Ok

Friendly and helpful staff!

Friendly and helpful staff!

Clean room and property. Veey nice staff for the most part. I'll stay here again. Thx!

Clean room and property. Veey nice staff for the most part. I'll stay here again. Thx!

I liked the hotel for its location and the general layout of the hotel. Unfortunately, despite double windows, the freeway noise made it difficult to sleep. We realized that the sound was coming through the air conditioner/heater. So with the system turned off completely, I put two pillows up against the air conditioner, and then I could sleep. In the future, I will be sure to ask for a room with an even room number in order to avoid exposure to the freeway noise.

I liked the hotel for its location and the general layout of the hotel. Unfortunately, despite double windows, the freeway noise made it difficult to sleep. We realized that the sound was coming through the air conditioner/heater. So with the system turned off completely, I put two pillows up against the air conditioner, and then I could sleep. In the future, I will be sure to ask for a room with an even room number in order to avoid exposure to the freeway noise.

The bartender was nice It’s more like a motel than a hotel and for sure it’s not a boutique hotel.

Poor quality sheets. Uncomfortable bed

Poor quality sheets. Uncomfortable bed

Friendly staff

Friendly staff

I stayed for 18 days because my home in marin was in construction. At first it was beautiful, staff were sweet. After a week I complained that the WiFi wasn’t working. They moved me to another room where the WiFi also wasn’t functioning. Finally, 24 hours before I left, I realized the WiFi worked in the hallway lounge area near my room. I sat in a comfortable chair and used the WiFi. However, some bugs bit me on my arm that rested on the chair and on my backside. The clothes I was wearing were infested. When I complained and asked for compensation, they gave me 10,000 Bonvoy points. No offer to replace my clothes or wash them, no offer for intervention of any kind.

I stayed for 18 days because my home in marin was in construction. At first it was beautiful, staff were sweet. After a week I complained that the WiFi wasn’t working. They moved me to another room where the WiFi also wasn’t functioning. Finally, 24 hours before I left, I realized the WiFi worked in the hallway lounge area near my room. I sat in a comfortable chair and used the WiFi. However, some bugs bit me on my arm that rested on the chair and on my backside. The clothes I was wearing were infested. When I complained and asked for compensation, they gave me 10,000 Bonvoy points. No offer to replace my clothes or wash them, no offer for intervention of any kind.

I've stayed here multiple times now, and the staff at the San Rafael Four Points Hotel made all the difference for very positive experiences. I made several errors in managing my reservations and yet the staff members were always willing to sort things out quickly and cordially. I will not hesitate to stay here again and I highly recommend this hotel to everyone. Thank you!

I've stayed here multiple times now, and the staff at the San Rafael Four Points Hotel made all the difference for very positive experiences. I made several errors in managing my reservations and yet the staff members were always willing to sort things out quickly and cordially. I will not hesitate to stay here again and I highly recommend this hotel to everyone. Thank you!

Everything was great!

Everything was great!

Dont ever pre book or stay here they will not attempt to help or refund if you have emergency sicknesses or try and cancel more than 24 hours in advance

Dont ever pre book or stay here they will not attempt to help or refund if you have emergency sicknesses or try and cancel more than 24 hours in advance

Excellent, the staff as always are so nice and the hotel smells so nice when you walk through the front doors. I travel alone and I feel very safe at this hotel.

Excellent, the staff as always are so nice and the hotel smells so nice when you walk through the front doors. I travel alone and I feel very safe at this hotel.

Everything works. Very clean hotel, marvelous front desk, phenomenal house keeping. Lovely amenities including pool, spa & gym. Easy plentiful parking. Fresh coffee service every morning. There’s a pub and restaurant with limited operating hours. Would like a cable-stay machine and replacement of dumbbells stolen from the rack, and a working tv. Would like stronger tasting coffee for the coffee service.

Everything works. Very clean hotel, marvelous front desk, phenomenal house keeping. Lovely amenities including pool, spa & gym. Easy plentiful parking. Fresh coffee service every morning. There’s a pub and restaurant with limited operating hours. Would like a cable-stay machine and replacement of dumbbells stolen from the rack, and a working tv. Would like stronger tasting coffee for the coffee service.

Hot water any time of day, beautiful architecture and view from my room

Hot water any time of day, beautiful architecture and view from my room

The staff was very friendly rooms are clean. The surrounding area was quiet.

The staff was very friendly rooms are clean. The surrounding area was quiet.

Comfortable

Comfortable

There was a smell in the hallways that were stale and cigarettes. Rooms were average, curtains were dirty and the outlets could be upgraded to include usb sockets.

There was a smell in the hallways that were stale and cigarettes. Rooms were average, curtains were dirty and the outlets could be upgraded to include usb sockets.

Great amenities

Great amenities

Check in and restaurant staff were professional and friendly. I would recommend this property and stay here again.

Check in and restaurant staff were professional and friendly. I would recommend this property and stay here again.

Respectfully, Alex

Respectfully, Alex

Front desk staff could give better directions to rooms. Their casual and cavalier directions - "just over to the left" - had me wandering around three different floors of the hotel trying to find my room.

Front desk staff could give better directions to rooms. Their casual and cavalier directions - "just over to the left" - had me wandering around three different floors of the hotel trying to find my room.

All excellent

All excellent

The photos look better than the actual rooms- old and dated, and very loud hearing cooling unit

The photos look better than the actual rooms- old and dated, and very loud hearing cooling unit

Pleasant stay. Somewhat worn furniture in rooms. Heater fan is loud.

Pleasant stay. Somewhat worn furniture in rooms. Heater fan is loud.

Our entire stay was excellent. Our room was clean, the staff was friendly, and the service was great. One of the staff members even jumped our car for us when it didn't start because the battery needed to be charged!

Our entire stay was excellent. Our room was clean, the staff was friendly, and the service was great. One of the staff members even jumped our car for us when it didn't start because the battery needed to be charged!

Spotless room, everything in the room works, wonderful front desk, sweet and efficient housekeeping. Laundry great. Has gym that I use. That could use a cable machine and replacement of some stolen dumbbells. Easy plentiful parking, loading and unloading. Free morning coffee service. Haven’t tried the restaurant or bar yet. Sparkling pool and hot tub, but it’s fall cold weather so haven’t used. Easy access to 101 north or south. ⭐️⭐️⭐️⭐️⭐️

Spotless room, everything in the room works, wonderful front desk, sweet and efficient housekeeping. Laundry great. Has gym that I use. That could use a cable machine and replacement of some stolen dumbbells. Easy plentiful parking, loading and unloading. Free morning coffee service. Haven’t tried the restaurant or bar yet. Sparkling pool and hot tub, but it’s fall cold weather so haven’t used. Easy access to 101 north or south. ⭐️⭐️⭐️⭐️⭐️

This is my “go to” place to stay when in the area. Affordable, very friendly staff, easy to access and park, comfortable and large rooms. Stay here multiple times a year on business.

This is my “go to” place to stay when in the area. Affordable, very friendly staff, easy to access and park, comfortable and large rooms. Stay here multiple times a year on business.

Nice

Nice

This establishment was awesome, clean, spacious and Jose in the bar was exceptional. We have travelled around the world many times, we found Jose to be an exemplary example of how people working in the hospitality industry should be.

This establishment was awesome, clean, spacious and Jose in the bar was exceptional. We have travelled around the world many times, we found Jose to be an exemplary example of how people working in the hospitality industry should be.

This hotel will be my go to anytime I go to Marin. Safety is the most important. The room was spacious, the lighting good. The property clean. Lots of parking! Well lit for all hours of the night. Central to everything, off and on the freeway quick, shopping for any necessities easy.

This hotel will be my go to anytime I go to Marin. Safety is the most important. The room was spacious, the lighting good. The property clean. Lots of parking! Well lit for all hours of the night. Central to everything, off and on the freeway quick, shopping for any necessities easy.

Nice staff

Nice staff

kind staff

kind staff

Clean and fun. Great staff.

Clean and fun. Great staff.

yes - great stay

yes - great stay

The staff was great. The room a bit run down.

The staff was great. The room a bit run down.

Very good moderately priced hotel. Clean with nice-sized rooms and the staff was consistently kind and helpful.

Very good moderately priced hotel. Clean with nice-sized rooms and the staff was consistently kind and helpful.

Daily cleaning would be helpful or at least a delivery of fresh towels and water bottles!

Daily cleaning would be helpful or at least a delivery of fresh towels and water bottles!

Great place and helpful, frendly staff

Great place and helpful, frendly staff

I was impressed that we were able to check in early, since we didn't plan to return until after 9:00 pm that night.

I was impressed that we were able to check in early, since we didn't plan to return until after 9:00 pm that night.

Clean and comfortable room.

Clean and comfortable room.

Staff was great. Very friendly and helpful. Hotel was very nice. Pool area was great. I will be back.

Staff was great. Very friendly and helpful. Hotel was very nice. Pool area was great. I will be back.

Comfortable hotel with nice area near the pool that had a fireplace

Comfortable hotel with nice area near the pool that had a fireplace

We are so gratful we booked with them it was clean and felt safe we got stuff quickly like extra towels ect. When asked the only thing js they didnt have the crib set up or even in our room when I called to make sure they would but they brought it and set it up fast. Travelinf with 2 kids 2 and under was hard we enjoyed our hotel and were glad we stayed here.

We are so gratful we booked with them it was clean and felt safe we got stuff quickly like extra towels ect. When asked the only thing js they didnt have the crib set up or even in our room when I called to make sure they would but they brought it and set it up fast. Travelinf with 2 kids 2 and under was hard we enjoyed our hotel and were glad we stayed here.

Nice, I like it

Nice, I like it

Very clean, friendly staff, good location

Very clean, friendly staff, good location

Overall great place. WiFi was not great. The connection would drop often which isn’t great if you are staying there for work or need to work online. Definitely something they should remedy as it was often over the 6 days we were there.

Overall great place. WiFi was not great. The connection would drop often which isn’t great if you are staying there for work or need to work online. Definitely something they should remedy as it was often over the 6 days we were there.

Clean room and the staff were friendly. I stay here again

Clean room and the staff were friendly. I stay here again

the person checking me in was new and didn't really know what he was doing, and I had to wait extra time for a working employee who has not been fully trained. My room was not cleaned the first night and when I asked why, I was told they cleaned the rooms every other day. The Sheraton Mission Valley in San Diego cleaned my room every single day.

the person checking me in was new and didn't really know what he was doing, and I had to wait extra time for a working employee who has not been fully trained. My room was not cleaned the first night and when I asked why, I was told they cleaned the rooms every other day. The Sheraton Mission Valley in San Diego cleaned my room every single day.

Beds were cozy and clean.

It was nice

The service was great as was the food. Happy people stay there, so it was friendly w/the guests, too.

The rooms were clean. I had easy check in.

Did not use either of these facilities on this trip

Clean, Kind breakfast staff, Professional and helpful front desk.

Was charged

Great staff. Give Humberto a raise!

.

Everything was great.

Room was near the highway, noisy, no so clear. Dated room, the cleaning workers were nice and friendly. The elevator broke down two times while I was there also on the dungeon floor I stayed at there’s no way to take a stairway exit up to it from ground level overall it’s a old dated hotel with limited customer service unless you wanna pay for mediocre breakfast or mediocre dinner don’t recommend

Was very pleased staff selected a room for me in advance based on preferences I requested in my reservation. Was exactly where I’d hoped.

As usual for a sheraton it was great!

I liked how the staff was very friendly, the breakfast was great and everything was clean. A few downsides include - our room and some of the common areas needed a refresh - stains and scratches on furniture, chipped paint and the doorstop and elevator up/down button needed fixing. Our bed was creaky. The person at the front desk was friendly but didn't give us breakfast coupons or other information and didn't tell us about the wifi. Our room was very close to the freeway and the windows didn't sufficiently mask the noise.

The shower had this moldy grime in the corner, gross. The towels look and feel like they are 20 years of hard use. The only redeeming thing was the price. Will try to not stay here again

We will stay here again!

We will stay here again!

The hotel was a wonderful stay for the price. Clean, friendly staff, bar and restaurant on site.

Great for what we needed. Clean and convenient.

I stay here 1 night a week for work/business. Cleanliness of bathroom, room overall is 5 stars. The sheets are clean, no stains, towels also clean, no stains. The AC vents I have noticed lately are also clean where previously they've been dusty and I have had to wipe these down myself. This has been my most recent experience in the rooms I have been given. The rooms are carpeted, and also stain free. I have noticed that the carpets in the hallways have been shampooed and vacuumed. My overall rating is 4 stars as there is some wear and tear noted on the furnishings in the rooms, the doors, and desk chairs, but everything is still functional. Sometimes there's self-serve coffee in the room and sometimes not. Sometimes there is a desk lamp, and sometimes not. The Wifi works, but signal strength is weak at times, so I find it is helpful to bring a portable wireless router (especially needed for work). It is generally safe. It is close to freeway 101 and it is helpful to bring disposable earplugs in case your room faces the freeway. The pool and hot tub is well maintained, even though I don't use these amenities. There is a gym on the first floor, and I have used the treadmill there only once as it is not well lit or aesthetic. There is no view, and it is set away from the main thoroughfare. The equipment is functional.

Our stay was perfect

Non-intrusive smoking areas located for convenience without negative impact for nonsmokers. Pool area also has substantial outside seating with both tables and chairs as well as cushioned comfort seating, outdoor fireplace and lots of ambience. Breakfast looked great with lots of variety but way out of our budget at $25 a person. Friendly, efficient service. Christina at the front desk checked us in on less than 10 minutes, very hospitable and professional. Welcome cookies a very nice touch. No problem with our service dog. That said, we always bring sheets from home to protect the hotel bed linens. Huge TV.

The view

Check-in was quick, easy, and all rhe staff I interacted with were incredibly polite. Great hotel if yoy are staying for business or need to work while on vacation. Loved having a larger refrigerator and a microwave in the room.

Room was clean, staff was friendly. However, I was surprised how poor the sound-proofing was - heard doors in hallway opening & closing, noises from room next door, etc.

Excellent customer service from Vicent the registration and extended his assistance with helping my husband who is a U.S. Airforce Veteran and currently fighting cancer with making sure we were set in our room and explaining the associated amenities at the site! He should be recognized for is warmth, genuine compassionate personable service! We will be sharing this with other veterans' organizations, veterans, family and friends as our absolute first hotel and spa accommodations. We were celebrating our 40th Wedding Anniversary and he will always be a warm part of our memories. Dr. Franklin Hall and Mrs. Maxine Hall

I was pleased with the facility, staff service and the value.

Room was very clean and all staffs are very friendly and nice

Great property and convenient location!

clean and safe, pool and super nice staff

Did not get a good sleep due to noisy neighbors late into the night and loud workers outside our window in the morning.

Bit out of town but facilities were good

Place was very clean, spacious and comfortable.

Them and counters by the bed were sticky .

Comfortable with a lovely pool area

Overall, amazing! Nice pool area. Bartender was absolutely amazing! Very happy and smiley. Downside: the sheer curtain on the second floor had a huge rip in it. The wallpaper in the elevators is peeling off pretty badly. The fan in our bathroom did not work at all. Some front desk staff did not speak English at all, which is weird. But we would definitely be back to that property again!

Easy access to the freeway. Staff was wonderful.

Not clean room

I like this hotel and stay frequently. Clean, spacious, quiet, great beds!

Little cleaning 4 nights. Toilet blocked 2 nights. Poor wifi. Over-priced for Motel 6

Need to update USB ports

Good for pets, hotel was quiet and room was clean. Great location with access to wine country, coast and San Fransisco.

No coffee maker. Cup and water for one, towels for two but we were three people.

Extremely quiet. Bed was very comfortable and shower was easy to use with plenty of hot water.

I didn’t even put my bag down

A nice pet friendly facility with clean rooms.

Amazing staff, breakfast was fantastic, pool and hot tub were in tip top shape. I only wish the hot tub was open later than 10. Other Marriott hotels tend to turn a blind eye as long as you’re quiet. It’s always appreciated, too.

This hotel was great for a quick In-N-Out. The staff was extremely friendly, it was clean, easy location, plenty of walkable places to eat. Outdoor pool and hot tub were nice additions. Breakfast was not included but can pay for a decent meal.

The location, the onsite restaurant/bar & available breakfast are all very convenient & served the purpose of our visit. The areas of improvement recommended: quality of food specifically because there is a limited menu. Example: the chicken tenders should be real breast meat w/the option of grilled strips or fried breaded chicken strips. The mac & cheese needs seasoning. The pool area was nice & had space, pool was a lil on the cooler side & the hot tub was occupied so we were unable to access it. We stayed in a double queen room that was decent size, room was clean, beds were comfortable, however the first room we were given smelled like smoke. The best part of the stay was the customer service from Kristina. She was professional w/a personable approach by apologizing for the state of the room & quickly changing our room, which was much better. As a recruiter, I would absolutely recruit Kristina as a supervisor or manager as she was also dealing w/another couple who was dissatisfied about something in their room while finding us another room.

All was great!

I have stayed numerous times for a week or more and have enjoyed my stay very much. This time, however, I found that other guests were very noisy late at night and very early in the morning. Not sure if stronger messages about conduct while staying at the hotel can help? I want to note that the ladies that work in the restaurant are super polite, eager to please and very personable. See you again soon!

But the view was really nice and it's great there is a pool and outdoor fireplace.

I reserved a room with 2 queen beds, but when I arrived they said they only had a room with 1 king bed. I reserved and paid for something already it should’ve not been given away. They did bring a roll out bed but it was very small. Also, we were on the second floor and it felt older. The floor where the restaurant, lobby, and pool felt like a whole different place since it was newer. I feel I should be accommodated for paying for something we didn’t receive.

Thank you so much for taking care of us during and even after our stay! Beautiful property, very accommodating and friendly stuff, easy check-in process. We will definitely come back to spend more time in the area.

Rapid check in. Close to grocery stores, mall. Easy access to freeway.

It's nice, clean, staff is good

Only one elevator was working and it was terrible. The drawers in our room kept sliding out for no reason. Not enough towels.

Asked for top floor (there were 4) and booked given room on second floor. Noticed others at 4th floor. Some furniture scratched and in need of repair. Overall, very nice but could use thise few improvements Thank you!

Always stay hete

Nice place to take the grandkids.

This was a first stay at this hotel. Room was comfortable, pool area lovely, dinner service excellent and the buffet breakfast was particularly good.

We love the pool at this hotel, unfortunately there was never any towels at the pool in the middle of summer multiple times. When you would go to the front desk soaking wet, they still wouldn’t give you a towel?! This was frustrating! We also asked to come back to use the pool for part of the day we checked out & we’re told it was for current guests only!! And basically they had no facilities or anything for us (all we would need is a bathroom). I have stayed at many hotels and have never been told no to stay longer, another reason to be disappointed. We will be coming here for years bc my daughter goes to college here, but not certain it will be at this hotel again. The front desk was NOT helpful or friendly with all of our interactions. Bummed…

It was really a nice comfortable mattress and pillows!!! I slept really great!!!

There is a good size pool. Shower pressure was great.

Property was clean, air conditioning was okay, left behind something in my room and called hours after checking out and was told housekeeping was gone and call tomorrow. Called the next day and was told staff would check with housekeeping and call me back. Never received a return call. Item tracking shows it was left in the room of the hotel.

A wonderful place to stay. Great pool.

The bed was comfortable and the pillows were great. Front desk staff was very friendly and they has cookies and brownies for free in the afternoons!

It was nice but kind of expensive for the property

Really awesome experience always love my stay

Unfortunately, Expecting an a lot peasant stay, the ladies at the check in were not as friendly as I thought. We got to the rooms and noticed the top sheet were dirty and let it go because didn’t want to make it a big deal since we still had the bottom sheets available but we decided to use the hot tub which was very cold did mention it to someone in the front and said maintenance guy will be out to fix the problem and did nothing. It was very unfortunate and to top it off. I got COVID from staying here.

The room was so clean

Service at the restaurant was great! However, the hot tub out of commission.

The property was beautiful. The room we stayed in, #204, was dated and in serious need of a refresh. It smelled of cigarettes, there was actual blood stains on the rug. Not kidding, small spots, biggest was 2 inches, but it was blood, not wine or ketchup. The bathroom had a tub/shower. Similar to what you might see in the nineties. Beds were comfortable, food was good.

Management did nothing to curtail an infestation of 60+ kids screaming at the pool all day and into the evening. One of the worst experiences ever at a hotel resort.

Nice stay

Staff was great! Clean room!!

Super comfortable beds, quiet rooms, nice pool, friendly staff, clean and comfortable

You’re hotels is unsafe.Some one break in my van when parked in your hotel parking lots and took lots of my expensive stuff (Credit cards Terminal,Cash register machine and other items (Clothing)

No coffee maker in room. No fan in bathroom. Breakfast too expensive. Otherwise, fine.

We had a party of 4 but breakfast was only included for 2. This was not clear. Breakfast tickets were also not given during check in. Room only had 2 bath towels and bathroom walls had stains. Pillows were nice.

The room was clean and quiet except for freeway noise. The hotel seemed outdated and could be really nice if remodeled. It was a bit cumbersome to get to the lication of our room. Only two towels for 3 people. Very basic. No frills. Kids loved the pool.

the service was great. the cooling system sucked. the maintenance man said 81 was normal for the room with the AC up. no it is not. 81 degrees should not be normal for a alleged 3 star hotel. the AC did not work.

Had a great experience here. Great courtyard with pool and hot tub.

I also really liked that they only serviced the room every other day, which is a great way to save water, electricity and cuts down on staff expenses. The breakfast was very nice, hot and fresh. They even had plain Greek yogurt with great fruit selection-YEAH!!

Nice amenities. Pool was a hit but it wasn’t warm enough for us to use. The room was a bit dark on the ground floor. They did not clean it very well.

Didn’t clean the room

The pool area was well-organized and well-stocked with towels. That said, additional seating would be beneficial, especially during the busy summer season, as the current number of chairs does not accommodate the volume of guests. The bar and breakfast staff were exceptionally friendly and attentive, providing excellent service throughout our stay. Overall, we had a great experience and highly recommend staying here.

Nice hotel, clean and a good size pool

It was what a good basic hotel should be. Ask for a room away from the highway.

Clean and has all the basics for a quick trip to the bay area.

I'm sorry I paid extra for "gourmet" breakfast, which was terrible. Stale bagels, fake eggs, awful bacon and sausages. I ended up eating fruit only. The guy at check- in failed to give breakfast info and the breakfast tickets I had pre-paid. We had to handle all this the next morning! Wished I had breakfast elsewhere. Also, no invoice for my stay. Have to contact them for it now. Nice looking bar & pool area; OK room; nice TV; good fridge & microwave. Slightly above average.

The A C went on and off every 3 or 4 minutes all night long. Even then it did not cool the room.

Beds were the only problem. The mattresses were terribly uncomfortable. It will prevent me from re-booking. Everything else was fine.

Always nice!

Perfect place

N/a

Great staff, easy access, decent rooms. Would stay here again. Our room seemed to be kind of on the older end in the very back but was very convenient and great. The staff was so kind, each and everyone we encountered was amazing!

Love this hotel! Never disappoints and family loves coming to the patio and pool!!

It was great!

Our room was in the basement. Felt like a dungeon.

Overall, all staff were VERY courteous‼️

An older hotel and reasonably priced.

The property is at the top of a hill, unique location and several shops and restaurants in the vicinity along with gas stations; Safeway, Round Table Pizza, Bagel spot, Jamba Juice, Chevron...the pool area is well manicured and has inviting seating areas. My only gripe is that my AC unit was stuck "On" so I had to unplug it at night. I could have advised staff but just wanted to go to bed. I would definitely return.

Great place

Hotel was clean. Nice. Dated room interior, but still nice. Bathroom was nice. Entrance was very nice. Didn’t have time to use the pool or hot tub but looked decent.

The staff was great. Our room was dated, not the cleanest—long black hairs in bathtub, drawers that wouldn’t stay closed. Wondering if we got the oldest rooms because we made reservations through a third site—Hotels.com???

Enjoy the pool

Our hotel stay was decent, good for our 2-night stay in San Rafael.

Great staff nice pool great restaurant

Great property.

We've been visiting for few years. This time seems front entrance was dirty and worn looking. Reception not that welcoming. No coffee maker in room.

This hotel has clearly been recently renovated - I was nervous about the condition of the rooms when reading reviews, but our room was lovely overlooking the pool. The bathroom was a bit small, but otherwise the room was in great condition. The staff are friendly, especially the bartender. Overall a great stay.

We had a great time. The rim was confidante and the staff very nice and helpful

Room was smelly bad. And carpets area was wer near the bed. And smelled a like drain. Noisy wad really bad. In and outside.

Nice property. Easy access to freeway

Lovely hotel but the bed was as hard as the floor, it was miserable.

The room provided was garden level near the patio for smokers - no natural light and smelly. Room itself beat up and run down, bed clean but rest pretty sad - not as shown in photos on website. Made due since were here for one night but would not recommend or return.

Need to change dates

Needs to be updated...coffee in the room like every other hotel.

Is a good place!