Hilton San Jose

Great place, it’s close to everything. You have to pay for parking though which was unexpected.

Lisa at the front desk was super friendly and professional!

Staff was amazingly helpful. Bed was very comfy. Pet freindly!

Exceptional

Very good

Very clean and amazing stay

Superb

The front desk concierge said that due to how I book the room that I couldn’t include my Hilton Honor points! Was not happy regarding that

Great hotel, will come back

The people on the front desk was not to help full

Very good

The gym was the height of our stay. We felt catfish by the pool. N Hot tub not warm and pools were dirty.

We felt catfish by the pool. N Hot tub not warm and pools were dirty.

Room was nice but lunch and dinner was ok. breakfast was nice good breakfast. They need to change menu for dinner ,and lunch. It steady of same same menu.also need better selection in the area that have sodas and other edibles. Room service will be nice .

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The place was nice and clean food was good.but some what expensive bed was comfortable .nice place to park. Everything close by.shopping was in walking distance Shower was a little dirty hair left in shower from previous guess..no room service

The place was nice and clean food was good.but some what expensive bed was comfortable .nice place to park. Everything close by.shopping was in walking distance Shower was a little dirty hair left in shower from previous guess..no room service

Great, quick breakfast.

Great location, easy access, great room size, great view. The air conditioning did not work, it only dispensed very hot air, no cool air. It was a very hot, uncomfortable night. Also, very expensive parking fee.

The super clean room

Great location, easy access, great room size, great view. The air conditioning did not work, it only dispensed very hot air, no cool air. It was a very hot, uncomfortable night. Also, very expensive parking fee.

Parking was difficult to find, and the front desk attendant didn't help. If you stay here, get ready to take out a small loan to pay for your parking spot

Exceptional

It was connected to the convention center which was such a blessing.

Pool cold. Parking far. No room service.

Our waiter this morning was amazing, Location was across the street from where we needed to be. Those are my positives. Lost power early this am which caused this crazy beeping sound waking us up. Front desk didn’t seem to care one bit. And now what I will always mark a hotel down on NO Freaking HOT water in shower. After a freezing concert outside all I wanted was to take a hot bath(I know I’m strange I use bathtubs in hotels) no hot water like barely luke warm. Tried again this am to shower and same thing. So took a cold shower. No one else in our room shower before our long drive home. Very disappointed for 300 dollars a night you would think you would get Hot water

Unfortunately a very bad experience. The shower wasn't cleaned, there was a super dirty shirt stuffed between the bed and side table, the power went out for several hours, and the thermostat didn't work. At check out I tried explaining this to the employee but was mostly brushed off. I've been going to San Jose for years but will likely be using a competitor going forward.

The shower seems to have had a dripping faucet for sometime. There was even rust growing at the bottom demonstrating how long it had been dripping

The food. Just bad, not worth. Especially when there multiple nice restaurants around the corner. Espresso machine was also broken, so they couldn’t even serve a proper espresso in the morning

The room was very clean and comfortable. Just perfect. The food. Just bad, not worth. Especially when there multiple nice restaurants around the corner. Espresso machine was also broken, so they couldn’t even serve a proper espresso in the morning

Great

Bed and pillows soft and wonderful.

Exceptional

This was a very nice hotel. Plenty of food options near by. On site bar and restaurant. Hot tub is clean and working as expected. Room was perfect and bed was comfortable.

Okay hotel. It is convenient because it is next to convention center, Performance Arts Center, and Civic Center. Parking is very expensive. Room was average.

Very dated rooms.

Clean

It was kind of expensive.

The beds and pillows were very comfortable. It was kind of expensive.

The only one that was helpful was the bell man. No one would text us when our room was ready, the bar didn’t open until 3pm and it closed at 10pm. We were there for the game. You guys lost out on revenue. The food did come out quickly so great job to the Chief and team in th kitchen

Good shops nearby and a clean room. The room phone wasn’t really answered, but going downstairs, the staff was helpful and got everything sorted.

Property can definitely be improved.

Location Parking to expensive

Location Parking to expensive

Exceptional

Staff was very nice and accommodating, room was cleaned while we were out, very cozy. The darn convention threw everything off, our fault for being at the convention center hotel but getting to the parking lot was a giant pain and some of the traffic controllers were rude and extremely passive aggressive

Staff was very nice and accommodating, room was cleaned while we were out, very cozy. The darn convention threw everything off, our fault for being at the convention center hotel but getting to the parking lot was a giant pain and some of the traffic controllers were rude and extremely passive aggressive

Property was great access was challenging due to the Nvidia event

Exceptional

Nothing Front desk. Incompetence. Rude!

Nothing Front desk. Incompetence. Rude!

Q

Very good

sk

sk

Courteous staff, parking too pricey $45

Courteous staff, parking too pricey $45

Exceptional

Oddly enough for what seemed to be a higher class place, no Kleenex (empty box) Drain in shower laying off to the side Biggest issues Asked for a late check out due to delayed flight Offers 30 mins... Really? Took a decent stay and crapped on it in the eleventh hour.... Oh well lots of options in this city... Better luck next time

Oddly enough for what seemed to be a higher class place, no Kleenex (empty box) Drain in shower laying off to the side Biggest issues Asked for a late check out due to delayed flight Offers 30 mins... Really? Took a decent stay and crapped on it in the eleventh hour.... Oh well lots of options in this city... Better luck next time

Nice room Nice Hotel

Nice room Nice Hotel

Love everything 10/10 Love it 10/10

Good

Good

Beautiful location, room and great service

Beautiful location, room and great service

Wonderful

Wonderful

Staff were nice, the bed was very comfortable but there were not many options for food. I don’t think I would stay there again.

Staff were nice, the bed was very comfortable but there were not many options for food. I don’t think I would stay there again.

Clean room. Easy check in and parking with the key on the app.

Clean room. Easy check in and parking with the key on the app.

It was convenient to the purpose of the visit.

It was convenient to the purpose of the visit.

Everything is amazing Everything was great i love staying there every time there’s a concert

The environment is amazing That I didn’t get my booked room i got a different one

Location was perfect ! Steps away from the venue we visited . Nothing

Not much The a/c in the room didn't work. We got no maid service and ran out of toilet paper, and when brought to the staff's attention he just said they were to busy to clean the room.

Paul,was amazing!! Very convenient,clean. Will definitely stay again

Paul at the front desk was super nice and helpful! Room was comfortable and spacious with a good view.

Paul at the front desk was super nice and helpful! Room was comfortable and spacious with a good view.

The breakfast was amazing

The breakfast was amazing

The music playing at the bar was not at all relaxing. In fact it was quite irritating.

The music playing at the bar was not at all relaxing. In fact it was quite irritating.

Beautiful place, super simple to order food or ask for assistance I lived it

Beautiful place, super simple to order food or ask for assistance I lived it

it was really great

it was really great

Service staff in the restaurant was amazing! Have never seen better.

Service staff in the restaurant was amazing! Have never seen better.

No valet parking, no bell stand/luggage service & the self park will cost you $45/night. Not what I expect from a Hilton & that price.

No valet parking, no bell stand/luggage service & the self park will cost you $45/night. Not what I expect from a Hilton & that price.

The only reason to stay in this hotel is location. Otherwise, stay at Townhouse Suites. They are about the same level and very different in price

The only reason to stay in this hotel is location. Otherwise, stay at Townhouse Suites. They are about the same level and very different in price

It was great

It was great

The property was very clean. The service at the bar was average. My co-worker got her meal 15 minutes before mine arrived and we ordered at the same time. The bar tender didn't seem to be concerned about that.

The property was very clean. The service at the bar was average. My co-worker got her meal 15 minutes before mine arrived and we ordered at the same time. The bar tender didn't seem to be concerned about that.

The room air is not that fresh

The room air is not that fresh

Staff were very rude I make good money but dress comfortable and they acted like I shouldn’t even be staying there also talked to me as if I was stupid. Any time my wife and I would all we got were stairs from staff no greetings or assistance if they new what was in my bank account they would of treated me differently I will never stay or recommend this hotel

Staff were very rude I make good money but dress comfortable and they acted like I shouldn’t even be staying there also talked to me as if I was stupid. Any time my wife and I would all we got were stairs from staff no greetings or assistance if they new what was in my bank account they would of treated me differently I will never stay or recommend this hotel

Good comfort too

Good comfort too

charge me for in room bottle of water that i didnt take or use. try to contact them many time and was ignor.

charge me for in room bottle of water that i didnt take or use. try to contact them many time and was ignor.

What I didn't like is, I'm being charged extra for the water bottle that I didn't touch.

Staff was great.

Staff was great.

The hotel is somewhat confusing to enter, as there are other additional areas and very little staff to guide you. It feels overpriced

The hotel is somewhat confusing to enter, as there are other additional areas and very little staff to guide you. It feels overpriced

More cleanliness; also I had to call the front desk a few times before I could get a hold of someone.

More cleanliness; also I had to call the front desk a few times before I could get a hold of someone.

Absolutely gorgeous room

Absolutely gorgeous room

Amazing staff and exceptional service throughout our stay.

Amazing staff and exceptional service throughout our stay.

Checking in was fast. Room was clean and big.

When checking in the person needs to tell guests to bring luggage through front door.. have carts in site and available. My daughter and 2 grandkids had to make 3 trips from parking garage to room… very far distance carrying everything.. without carts. Not a fun way to start your stay.

Nice stay

Nice stay

Great

Great

Clean

Clean

Room was clean and comfortable

Room was clean and comfortable

I wasn’t too impressed It was like a a dead office

Amazing

Amazing

Unfortunately the two rooms they put us in this time both had smells. One had a horrible smoke smell and then the second smelled musty and gross. Definitely not the same experience as the first time I stayed on my own and was on the 15th floor. We arrived so late that I didn’t want to move a third time.

Unfortunately the two rooms they put us in this time both had smells. One had a horrible smoke smell and then the second smelled musty and gross. Definitely not the same experience as the first time I stayed on my own and was on the 15th floor. We arrived so late that I didn’t want to move a third time.

The bed was comfortable I am handicapped & have trouble walking. There is a valet stand outside, but no valet in sight. We registered & self parked. The elevator took us up (the only button we could choose)& opened up into convention center space. To the right, and out of sight, is the front desk & another bank of elevators. The property told us they had no luggage carts to move our things to our room. We ran into the head of housekeeping and she apologized for just leaving our room. She said she only had 3 housekeepers to take care of the whole hotel & they were running behind. We checked out and went to the garage to get the car. We discovered we needed the room key card to open the parking gate. After 5 minutes of having no success trying to call the parking attendant from the gate, we re-parked the car, went up to the front desk. They called the attendant and we finally escaped

Very convenient

Very convenient

Parking was good but pricey

Parking was good but pricey

Great stay

Great stay

Great place to stay! Just the pillows need an improvement in

Great place to stay! Just the pillows need an improvement in

Including breakfast in the reservations

Including breakfast in the reservations

Clean room, great location!

Clean room, great location!

Room was very clean and perfect for my solo trip to the area!

Room was very clean and perfect for my solo trip to the area!

Clean room nice staff

Clean room nice staff

Excellent location for the Rock n Roll expo and race!!

Vlean

Vlean

Good location, good service

Good location, good service

Clean room, staff wasn’t very friendly, pool and spa were closed.

Clean room, staff wasn’t very friendly, pool and spa were closed.

Staff was great and the room was perfect.

Staff was great and the room was perfect.

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Room of great size and well decorated. Restaurant very good with excellent service from Lloyd. Overall a good stay at the end of a long road trip Would use this again

Room of great size and well decorated. Restaurant very good with excellent service from Lloyd. Overall a good stay at the end of a long road trip Would use this again

M

M

A bit loud train station

A bit loud train station

Payed for city view and got view to the convention center roof

The only thing I did not love about this hotel is the fact that they do not offer food/beverage service at the pool. Other than that, it’s great!

The only thing I did not love about this hotel is the fact that they do not offer food/beverage service at the pool. Other than that, it’s great!

Nice hotel next to the convention definitely helped for our convenience

Nice hotel next to the convention definitely helped for our convenience

highly recommend

highly recommend

Staff treated me like I didn’t belong at first when checking in really upset me.

Staff treated me like I didn’t belong at first when checking in really upset me.

Was a good stay.

Was a good stay.

Hotel was primarily good. Only negatives were you are in a major flight path for the airport and we both had to take cold showers. There was no hot water at 8am. It was very luke warm water.

Hotel was primarily good. Only negatives were you are in a major flight path for the airport and we both had to take cold showers. There was no hot water at 8am. It was very luke warm water.

It was a pleasure staying there

It was a pleasure staying there

Room was what we needed. Didn’t have time to eat or use any of facility offerings

Room was what we needed. Didn’t have time to eat or use any of facility offerings

Great family trip to see the MJ musical & bday celebration!

Great family trip to see the MJ musical & bday celebration!

Overall great experience

Overall great experience

Comfy bed and soft pillows

Comfy bed and soft pillows

Other than that, nice hotel.

Other than that, nice hotel.

Our check in/out was pretty smooth, parking is self parking and has in and out privileges. A little disappointed in the room considering the room price even though i reserved it ahead of time, bathroom wasn’t super clean. We only needed a room to sleep after the event but the beds weren’t the BEST. Room only has a mini fridge but microwave & ice machines are located on other floors. I’d probably only stay here again if I came to another event at the convention center

Our check in/out was pretty smooth, parking is self parking and has in and out privileges. A little disappointed in the room considering the room price even though i reserved it ahead of time, bathroom wasn’t super clean. We only needed a room to sleep after the event but the beds weren’t the BEST. Room only has a mini fridge but microwave & ice machines are located on other floors. I’d probably only stay here again if I came to another event at the convention center

Contacted the hotel for lost property and no reply. Apart from that, a lovely hotel.

Contacted the hotel for lost property and no reply. Apart from that, a lovely hotel.

Convenient

Convenient

However, I did run into several issues that made for a difficult night. In the evening, my hot water stopped working. The hotel quickly sent a mechanic who was very kind, but unfortunately couldn’t fix the issue, so I was moved to a different room. In that room, the refrigerator was making an extremely loud noise that made it hard to relax. I called the front desk, and they advised me to unplug it—which I did, since I didn’t want to move rooms again. Unfortunately, around midnight I woke up to the sound of water leaking from the fridge. A puddle had formed near the extension cord for the TV, which was a bit alarming. I called again, and staff instructed me to leave it alone and place towels down. Between that and the loud airplane noise from a nearby airport, I didn’t get a restful night’s sleep. I want to emphasize again that the staff was lovely and did their best to help, but I was disappointed that no compensation or gesture was offered for the trouble I experienced. I hope this feedback helps improve future guest experiences.

However, I did run into several issues that made for a difficult night. In the evening, my hot water stopped working. The hotel quickly sent a mechanic who was very kind, but unfortunately couldn’t fix the issue, so I was moved to a different room. In that room, the refrigerator was making an extremely loud noise that made it hard to relax. I called the front desk, and they advised me to unplug it—which I did, since I didn’t want to move rooms again. Unfortunately, around midnight I woke up to the sound of water leaking from the fridge. A puddle had formed near the extension cord for the TV, which was a bit alarming. I called again, and staff instructed me to leave it alone and place towels down. Between that and the loud airplane noise from a nearby airport, I didn’t get a restful night’s sleep. I want to emphasize again that the staff was lovely and did their best to help, but I was disappointed that no compensation or gesture was offered for the trouble I experienced. I hope this feedback helps improve future guest experiences.

Great place

Great place

Room is run down, carpet disgusting

Room is run down, carpet disgusting

Water wasn’t running in my bathroom when I was ready to shower , had to change room.

Water wasn’t running in my bathroom when I was ready to shower , had to change room.

I had a very unpleasant stay at your property, and I feel compelled to share my feedback. First, the light in the washroom fell down while someone was showering—a serious safety hazard that is simply unacceptable. Additionally, despite being an Honors member, I was not given any recognition or benefits, and my request for a late checkout was denied without any reasonable explanation. Given the high rate I paid, the overall service and amenities did not meet even the basic expectations. Frankly, I have received better service at 2-star hotels. This experience was well below the standards I expect from your brand, and I sincerely hope these issues are addressed so no other guest has to go through the same.

I had a very unpleasant stay at your property, and I feel compelled to share my feedback. First, the light in the washroom fell down while someone was showering—a serious safety hazard that is simply unacceptable. Additionally, despite being an Honors member, I was not given any recognition or benefits, and my request for a late checkout was denied without any reasonable explanation. Given the high rate I paid, the overall service and amenities did not meet even the basic expectations. Frankly, I have received better service at 2-star hotels. This experience was well below the standards I expect from your brand, and I sincerely hope these issues are addressed so no other guest has to go through the same.

Nice hotel. Good location. But the pool is tiny and was ice cold (in June). So if you have kids that like to swim you may want to look some other place.

Nice hotel. Good location. But the pool is tiny and was ice cold (in June). So if you have kids that like to swim you may want to look some other place.

Quiet stay, nice gym.

Quiet stay, nice gym.

I am EXTREMELY frustrated with this property. I attempted to check in through the Hilton app but was told I needed to stop by the front desk upon arrival (I had already chosen my room and entered my card information for parking purposes). I arrived soon after check in time at 4pm and tried to explain to the staff member that I had misplaced my ID during my travel day earlier that morning but I had a photo. I was told a photo was not appropriate with no further empathy or compassion. Another woman overheard and came up to the desk to explain that since it was booked and paid for through Expedia I would have to contact them to change the name under the reservation to my partner. Okay, great - I get that name change done and we go back in to check in. Well no, I was then told my payment wasn’t cleared by Expedia (refer back to me mentioning the fact that the staff member explicitly told me since the booking was PAID FOR I couldn’t make any alterations to it). I tell her that’s weird bc I can see it on my authorized transactions through my bank. Again, they stare at me like I’M the problem here so I contact Expedia AGAIN. The Expedia staff have to call the hotel manager and low and behold they find out the payment WAS processed and they were just confused because the hotel was booked same day. So because they failed to look into when the booking was created or actually any details of my booking, I did not get into my room until almost 6. No apology, nothing. Do better Hilton SJ.

I am EXTREMELY frustrated with this property. I attempted to check in through the Hilton app but was told I needed to stop by the front desk upon arrival (I had already chosen my room and entered my card information for parking purposes). I arrived soon after check in time at 4pm and tried to explain to the staff member that I had misplaced my ID during my travel day earlier that morning but I had a photo. I was told a photo was not appropriate with no further empathy or compassion. Another woman overheard and came up to the desk to explain that since it was booked and paid for through Expedia I would have to contact them to change the name under the reservation to my partner. Okay, great - I get that name change done and we go back in to check in. Well no, I was then told my payment wasn’t cleared by Expedia (refer back to me mentioning the fact that the staff member explicitly told me since the booking was PAID FOR I couldn’t make any alterations to it). I tell her that’s weird bc I can see it on my authorized transactions through my bank. Again, they stare at me like I’M the problem here so I contact Expedia AGAIN. The Expedia staff have to call the hotel manager and low and behold they find out the payment WAS processed and they were just confused because the hotel was booked same day. So because they failed to look into when the booking was created or actually any details of my booking, I did not get into my room until almost 6. No apology, nothing. Do better Hilton SJ.

No room service, no amenities

No room service, no amenities

Improvements I would suggest: 1) Updtate Google Maps pin as it lead us to the south end of the hotel and not the front. 2) Set elevator doors to delay closing, and close slower as the doors closed too fast when the elevator was already on the floor and it looked like it would ping my hands if I tried to jump in while the doors were closing. This is too fast for a senior and the tablet system does not give enough delay to know which elevator to walk over to. 3) Have signs out for quiet hours. We had guests being noisy throughout the night on our floor that I did not get any sleep. It was likely they were going to the pool, since we were on the same floor and close to the door leading to the gym and pool area, but then there should be enforcement to ensure other guests are not being disturbed. The doors are not thick enough to keep sound out. 4) Provide hairbrushes and other commonly forgotten bath items in the convenience store. I forgot a hairbrush and did not have time to ask the front desk if they had any. It would be easier if they were in the convenience store or provided in the room bathrooms.

Improvements I would suggest: 1) Updtate Google Maps pin as it lead us to the south end of the hotel and not the front. 2) Set elevator doors to delay closing, and close slower as the doors closed too fast when the elevator was already on the floor and it looked like it would ping my hands if I tried to jump in while the doors were closing. This is too fast for a senior and the tablet system does not give enough delay to know which elevator to walk over to. 3) Have signs out for quiet hours. We had guests being noisy throughout the night on our floor that I did not get any sleep. It was likely they were going to the pool, since we were on the same floor and close to the door leading to the gym and pool area, but then there should be enforcement to ensure other guests are not being disturbed. The doors are not thick enough to keep sound out. 4) Provide hairbrushes and other commonly forgotten bath items in the convenience store. I forgot a hairbrush and did not have time to ask the front desk if they had any. It would be easier if they were in the convenience store or provided in the room bathrooms.

Nice

Nice

Great overall, nothing to complain.

It was perfect for going to the show I was going to. Didn’t have to move the car we just walked.

Good

Stayed unexpectedly because my daughter’s volleyball tournament took a lot longer than we thought. parking garage was not big enough for my truck but it was cheaper to park across the street anyway. Booking a room was only available online which is super inconvenient. Would’ve been a lot easier. Just walk up to the front desk and book a room. Bartender definitely needs help on tournament days and drinks at the bar are super expensive $33 for a vodka and cranberry is ridiculous.

There was no bathroom fan, had to open bathroom door to vent. On site restaurant was ok, food was good. I thought the menu was somewhat small. Unfortunately there was a very large group that were so loud we couldn't hear ourselves so that hampered our meal.

Perfect location to see a show at the performing arts center which is right across the street. Room was clean and comfortable, staff was friendly and helpful, it was just right for us.

The beds here are so comfortable! I sleep so well when I am here.

I really like it; it is very convenient.

The property was clean and nice. The beds were comfortable and the restaurant/ bar in the hotel was nice also.

Everything was good, except, what sucked was we couldn’t mirror our devices on the tv unless we had HDMI cables or just wanted to watch tv on satellite. There was a weird greenish stain on the carpet which made me think about a past stay at a different place which had a lot of pet hair on the floor, in turn made me think about everything that can be on the floor. Getting bathrobes and towels had taken a minute, we only got to enjoy the hot tube for about 15-20 minutes but I don’t blame them because the lady hired for it seemed genuine. The workers were all very kind and honest about everything, there’s nicer places to stay at but this is the most I felt like the workers weren’t just professional but also felt welcoming. My overall through was the place was nice the workers make it more worthwhile, they were not rude or to professional they felt genuine from the low interactions we had with them.

Enjoyed our stay and staff was very helpful. While it was a convenient location for the events we were attending while there, there was not a lot to do or great restaurants (Joe's being an exception) within easy walking distance of the property. That is the only minor quibble.

1) We had a few broken items in our room. 2) The restaurant service was poor, with our waiter forgetting to bring us everything from menus, to taking our small plates when we were served our drinks, forks, ect. They also vastly undercooked our meats to where they were practically raw. 3) The hotel is also understaffed so there is really no one to help us disabled patrons. The location is nice, so they have that going for them. I might choose to stay here again, but before then I hope they can tighten up their service to prevent other huests from having an irritation filled stay.

I like the cleanliness ,I feel safe ,friendly Staff ,close to SAP center ,love the Restaurant .

Friendly staff , convenient to downtown area with a 10 minute Uber drive so not too close to all the noise and action unless that’s your preference lol. Clean and spacious rooma

We enjoyed our stay! Every employee that we spoke to was very helpful and friendly! Our only issue was that we wished that the bar was open later to have a nightcap after the Sharks game.

We loved the elevators! My wife loved the softwater, better then at home. My only recommendation would be souvenirs in the snack shop. We enjoy buying memory pieces from cities we travel to.

My boyfriend and I enjoyed our stay

The property felt very safe, clean and convenient to the Expo center it allowed me to not have to find parking every day and the staff was helpful and friendly.

I liked how the hotel is near everything San Jose has to offer.

I stayed on the third floor. It was convenient to all the amenities but there was a problem. The vibration of the water pipes was strong, especially from the washing machine.

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Me encanta 😻

It was very nice!

The lobby was nice and really convenient to walk to the convention center. However they put us in an ADA room for some reason and it smelled like smoke. There was hair in the tub drain and I had to call 3 times for extra towels. There is also no valet. But the bellman was very helpful.

Attentive and thoughtful staff.

A m amazing

Bathroom was full of bugs and faucet leaked all night

It felt surprisingly empty. I called for some extra pillows but they never arrived. Maybe light staffing? Otherwise clean and near SAP.

There was no heat in our room, otherwise it was fine

San Jose needs better hotel properties.

good

Loved the friendly staff and hotel was clean and decorated beautifully for the holidays

Without question the worst experience I've ever had at a Hilton let alone any other hotel. The garage was filthy w/ food, stains and an awful smell. When we left after our car was only there for about I found out what the smell was. It was a huge pile of wet cardboard on the level where the garbage is and open to the parking structure. The car still smells of the odor and I'm not sure how long it will take to get rid of it. We'll try Pooph. Before the cardboard was wet it was probably a fire hazard below the building. The area is open to homeless visitors. In addition to the the Hotel had NO restaurants, no Continental breakfast until Monday. The room heater kept going off and did not keep up with the auto setting. The in room coffee pot worked for a few minutes and then stopped. The toilet was like the one in my wife's old kindergarten room It was too low to the floor for me to use sitting and so far down standing was a urination challenge to hit the small bowl. The bed was so broken down that it felt like I was sleeping in a fixed feet higher than my head position. It was not comfortable. The room was only slightly batter than what I imagine a motel 6 would be. Your Facilities and/or Operations Execs should be fired for someone who has your customer service needs as their priority.

There was an event and constant yelling of drunk people our room had an awful smell to it was not a good stay this weekend

Amazing staff! Very helpful

Is very good l recommend

Y

very satisfied w everything. parking was a bit confusing to figure out w the hotel key. no microwave n fridge in rooms which is a minus.

Loved my stay

quiet comfortable and convenient for convention

The room wasn’t as clean as I thought it would be and it wasn’t kept up either for a Hilton room. It had a lot of repair work that needed done to it. Shower head had low pressure and had a lot of build up. The toilet paper roll holder wouldn’t hold up the toilet paper. There were lots of scuffs and build up dirt in the room. I was very sad about the room.

Very nice hotel with very good restaurant and bar. Room was very clean and extremely comfortable. Close to performing arts theaters and other restaurants and coffee shops.

I picked this hotel mainly because of the hot tub, and it was out of service with no explanation the whole weekend I was there

Met my expectations

10/10 experience at the Hilton San Jose. The room was clean and beautiful with a great view, and every single staff member was welcoming and went above and beyond with their service.

Great location.

It just wasn’t as clean as I like.

Location

Great restaurant comfortable beds

The front desk was very nice upon check in and offered me an upgrade, almost insistent to the point where I thought they may have given up my previous room, but I take accountability for accepting a room that went from a king to two queens and an AC that didn’t work. The bar and bar staff were fantastic. The market was nice for access but well overpriced. Great location for the rock n roll race that we came to San Jose for.

Everything was great, except that the fridge was not cleaned out and there was food and drinks from previous guest.

It was nice and all but rooms are small and there is no AC only a fan and it gets really stuffy.

great stay

Convenient

What a great location with friendly staff and very well kept rooms. Definitely will return

Great place to stay if you’re seeing a show at the center for performing arts. Secco restaurant was good and had nice outdoor seating. Beds were very comfortable. Bathtub was a little run down and old because the finish on the interior sides of was peeling. Also the nightstand lamp was unplugged but it took us a while to figure that out. Overall, it was a nice comfortable stay for one night.

Water pressure is limited

The water from the sink faucet smelled like sewer. The hair dryer was pretty old. The bed was super comfortable.

Great location, close to museums, near by restaurants, quiet and safe. Very friendly and helpful staff.

great place for relaxing.

An overall wonderful experience!