W San Francisco

Staff are very friendly and helpful. Room was very clean and modern, I will go back there again.

Love this hotel! Awesome views and lots of convenient perks like cafes and a spa on property for people who might like to stay on campus to decompress. Like me haha.

Great experience at the W in San Francisco. The remodeling made it hard to fully enjoy the hotel and lobby area as it used to be very fun and lively. I am sure the new remodel will be just as lovely. But the room we had was amazing. We were upgraded since they knew it was our 20th wedding anniversary. We are thankful to the great staff who made our stay lovely.

After seeing all of that, I did not feel comfortable in the room and honestly felt like I was sleeping in a space that had not been properly cleaned. On top of that, the room was very noisy and we did not get good sleep. We called the front desk to ask about the noise, but they were not really able to do anything. Overall, this was a really disappointing stay, especially for a suite. I would consider other properties for future stays in San Francisco.

One of my favorite parts of the trip was how easy it was to explore the city on foot. Start your morning with breakfast at The Grove, enjoy happy hour with bay views at Waterbar, and finish the evening with excellent sushi and Japanese cuisine at Ozumo. If you’d rather stay in, the hotel itself offers a great atmosphere for drinks, dinner, and relaxing after a day of sightseeing. The W combines a stylish, modern vibe with a prime downtown location, making it an excellent choice for anyone visiting San Francisco. I would definitely stay here again

I booked room with Expedia with 3 friends and they canceled my room we took the train out there then road the ferry to have a good time and they had no consideration very rude all because they would not except 300 cash deposit I had to walk to the bank 5 minutes away and that was there excuse to cancel room for no reason left us stuck in SF worst place ever racism at its finest! 700$ room and they treated me and my family so horribly wrong I never recommend this hotel ever !

I loved the location, the staff were very helpful. It was close to public transport and it's right next to the MoMA.

Cons: Short Front Desk Staff, Very Small Lobby and Bar Area (Made it worst during renovation) Overall: Enjoyed Our Stay

Great location great place.

Food MEGA EXPENSIVE $69.00 for waffles, chicken and OJ. Wagyu beef burger was spoiled- disgarded. That was $49.00. Order UBEREATS when in SF.

Phone did not work. Ice machine did not work. Fridge had no room for storage. Food MEGA EXPENSIVE $69.00 for waffles, chicken and OJ. Wagyu beef burger was spoiled- disgarded. That was $49.00. Order UBEREATS when in SF.

Exceptional

Luxe accommodations for a great price. The staff were absolutely, marvelously, friendly, helpful, and attentive. Place was impeccably clean. Nice contemporary decor. Lovely smell everywhere you went.

Great stay- If you are going to Moscone Center, it’s the best choice by far. Enjoyed the food and large room. staff was friendly,y and efficient —Gerardo was especially helpful

Exceptional

Very good

Great room with a great view. Lupe the hotel manager and William at the Bar made our stay extra special. We were there to celebrate our 17th year wedding anniversary and had nothing but great service. I just wish I had realized my stay included SF MOMA tickets so I could have planned accordingly and possibly visited. Oh well just another excuse to come again.

Awesome staff. Loved my stay

Very good

Very nice

.

We were on the 30th floor and noise from elevator was loud.

Great hotel and great location right across the street for the convention. Love this hotel.

Amazing staff, very personable and kind.

Such a bad smell everywhere. The lines are terrible. The rooms are so so

Breakfast even though it’s very expensive Such a bad smell everywhere. The lines are terrible. The rooms are so so

Great room great staff There was a very loud party in the lobby one afternoon that filled the whole lobby was a bit weird since it was uncomfortable to come and go small space

Great room great staff There was a very loud party in the lobby one afternoon that filled the whole lobby was a bit weird since it was uncomfortable to come and go small space

Lovely stay, easy valet parking they bring up your car with a text message. Room was spotless cleaned the staff was super nice and helpful. They even recommended a beautiful restaurant.

Amazing room and view, clean, great location, and great gym

Great hotel, very clean, good location! Special thanks to the restaurant staff. Definitely, would recommend this hotel.

W Hotel delivered the luxurious and unique environment. Definitely had a good stay but I felt something simple as the ice maker not working wouldn’t be something that they would lack.

Exceptional

Walls in the room are pretty thin, can hear toilets flush above you and doors closing in hallways are pretty loud

1. The hotel location is next to SF MoMa , easy for me to go see the exhibits. 2. The receptionist is very friendly, I forgot his name exactly( Jason ?) , he is very kind and helpful. 3. The room is comfortable and clean. The view to the city and sea is very nice. 4. The restaurant on the ground floor is very nice.

1. The hotel location is next to SF MoMa , easy for me to go see the exhibits. 2. The receptionist is very friendly, I forgot his name exactly( Jason ?) , he is very kind and helpful. 3. The room is comfortable and clean. The view to the city and sea is very nice. 4. The restaurant on the ground floor is very nice.

Hated it

Exceptional

Superb

Clean room, and great customer service! I would stay again.

Superb

Very comfortable and quiet, great staff and food

Nice hotel that's well located, pretty expensive for what it was, but leaving that aside, all good. Just the expense and the line at reception

Well appointed rooms with very, very comfortable bedding. Easy access to all public transport. Wasn’t really anything to dislike!

Good location to what we needed.

Clean, great location, staff was awesome. I may make this a yearly mini vacation spot.🤗❤️

The staff was absolutely amazing!

It was just what I needed

It was just what I needed

It’s well-located and in a nice area but it’s not for everyone’s budget. However, it’s definitely worth it.

Very good

Everyone was very nice

This is always my go-to hotel when I am in San Francisco. The area is clean and safe, the staff is very attentive, and the room is always clean, comfortable, and stylish. This last visit, they were able to accommodate my early check-in time so I could handle a conference call. They have a fun and lively lobby/bar area. I highly recommend staying here.

Everything was perfect

Superb

Dirty disgusting carpet’s especially in room

Room was smaller than expected for a suite. But staff was terrific and the location and free SFMOMA tix were excellent

Room was smaller than expected for a suite. But staff was terrific and the location and free SFMOMA tix were excellent

I love how modern this hotel is ! It has a high end artsy feel ! Everything is so clean and the restaurant was perfect for our breakfast plans. It was hard to find parking.

The staff was amazingly friendly and helpful throughout my stay. Accommodations were excellent - a corner room/suite was very comfortable Room service meals were excellent and delivered quickly Excellent location via the Moscone Center I have nothing to complain about with this hotel

Staff was amazing!

Staff was amazing!

The room was well taken care of and the staff was extremely friendly and accomodating.

The room was well taken care of and the staff was extremely friendly and accomodating.

Had an amazing time staying in an amazing hotel. Second time staying there and have never been disappointed

Had an amazing time staying in an amazing hotel. Second time staying there and have never been disappointed

Hello ya room were not to the stand for high end hotel n parking fees were insane room lights were not working right also for the price n we paid just need the services would being better thats all

Hello ya room were not to the stand for high end hotel n parking fees were insane room lights were not working right also for the price n we paid just need the services would being better thats all

The Front desk check in team was not very nice kinda like what ever. I won’t be back the valet and room service was really nice. I appreciate them for charging my car.

The Front desk check in team was not very nice kinda like what ever. I won’t be back the valet and room service was really nice. I appreciate them for charging my car.

Alredy been here few times and never had issue. The room were super clean and we had great time

Alredy been here few times and never had issue. The room were super clean and we had great time

Its been my second time in here and never disappointed, prof stuff abd friendly front desk

Its been my second time in here and never disappointed, prof stuff abd friendly front desk

This hotel exceeded all expectations in every way. The accommodations, service, and atmosphere were exceptional. I truly enjoyed my stay and would not hesitate to return.

This hotel exceeded all expectations in every way. The accommodations, service, and atmosphere were exceptional. I truly enjoyed my stay and would not hesitate to return.

Enjoys every moment

Enjoys every moment

Great hotel

Great hotel

best breakfast in san francisco!

best breakfast in san francisco!

Amazing hotel . Amazing staff . The room is super modern , updated , and cute . VERY clean . Hotel lobby had a DJ and it was a VIBE. 10/10. Best hotel I’ve stayed in California .

Amazing hotel . Amazing staff . The room is super modern , updated , and cute . VERY clean . Hotel lobby had a DJ and it was a VIBE. 10/10. Best hotel I’ve stayed in California .

I loved the way it was decorated and the vibe you felt walking through at any time of the day. Very fun, clean, and great staff. I felt very welcomed by everyone and will definitely be back. A little pricey! but hey, you know it is going to deliver with comfort and cleanliness.

The check-in staff and location and were excellent! Great Wi-Fi reception and the location and ambience was the best.

The check-in staff and location and were excellent! Great Wi-Fi reception and the location and ambience was the best.

Excellent in all aspects. Perfect for my conference at Moscone Center

Excellent in all aspects. Perfect for my conference at Moscone Center

10/10 we had so much fun! came during the SF blackout and felt comletely relaxed and in good hands as we arrived. TYSM

10/10 we had so much fun! came during the SF blackout and felt comletely relaxed and in good hands as we arrived. TYSM

Location, super clean!

Location, super clean!

Nice place to spend the night .

Super friendly staff

Super friendly staff

Helpful and Friendly staff and clean room

Helpful and Friendly staff and clean room

great location and really comfortable beds

Like living in art!

Like living in art!

Great staff. Clean rooms. Overall great experience

Great staff. Clean rooms. Overall great experience

to find

to find

parking price

Best stay for Fisher concert!! The bartender, waitstaff, food and drinks were amazing! Great for our big group.

Best stay for Fisher concert!! The bartender, waitstaff, food and drinks were amazing! Great for our big group.

The room

The room

Clean area and beautiful hotel. I loved the gym and our room was great. Staff was kind. Only issue I had was with valet parking. it was very very annoying because they recommended to order your car 20mins in advance. I waited 1 hour and 20 mins for my car. I consistently checked with the valet parking managers and they lost the keys and couldn’t update me. I elevated the issue to managers, and they comped the $92 overnight parking. Other than this, I really enjoyed my stay, but maybe order your car 30mins to 40mins in advance rather than 20. Valet parking is also very hard to find, think the website needs more information on this. Just fyi, valet parking is super super tight fit since the entrance is also the exit.

Clean area and beautiful hotel. I loved the gym and our room was great. Staff was kind. Only issue I had was with valet parking. it was very very annoying because they recommended to order your car 20mins in advance. I waited 1 hour and 20 mins for my car. I consistently checked with the valet parking managers and they lost the keys and couldn’t update me. I elevated the issue to managers, and they comped the $92 overnight parking. Other than this, I really enjoyed my stay, but maybe order your car 30mins to 40mins in advance rather than 20. Valet parking is also very hard to find, think the website needs more information on this. Just fyi, valet parking is super super tight fit since the entrance is also the exit.

Everything was wonderful.

Everything was wonderful.

All I have to say is, it was awesome!! Great rooms and great atmosphere I will definitely be going back

All I have to say is, it was awesome!! Great rooms and great atmosphere I will definitely be going back

Friendly staff, clean rooms, hotel near various venues.

Friendly staff, clean rooms, hotel near various venues.

Great view and I enjoyed my stay.

Great view and I enjoyed my stay.

Clean room but very small for a deluxe king room option

Clean room but very small for a deluxe king room option

Also, it's within walking distance of a lot of cafés, restaurants, bookstores, shops, museums, etc. We're definitely staying here again!

Also, it's within walking distance of a lot of cafés, restaurants, bookstores, shops, museums, etc. We're definitely staying here again!

The king bed does have a wooden frame that I have bumped and scratched my leg a few times already, and I wish the upgraded room had a couch to rest on aside from the balcony seating view space. Everything else has been extremely welcoming, and the staff have made it an enjoyable stay!!

The king bed does have a wooden frame that I have bumped and scratched my leg a few times already, and I wish the upgraded room had a couch to rest on aside from the balcony seating view space. Everything else has been extremely welcoming, and the staff have made it an enjoyable stay!!

A wonderful experience at a beautiful hotel. Loved the attention to detail from reception to the room service attendant. Very happy with our stay. We will be back.

A wonderful experience at a beautiful hotel. Loved the attention to detail from reception to the room service attendant. Very happy with our stay. We will be back.

Everything was great but rooms are hot. You need better ac unit where the customers can control the ac and heater. It’s so hot and stuffy in the room. Couldn’t sleep at all.

Everything was great but rooms are hot. You need better ac unit where the customers can control the ac and heater. It’s so hot and stuffy in the room. Couldn’t sleep at all.

The rooms are very modern and were nice and clean. Customer service was excellent from the valet to the front desk.

The rooms are very modern and were nice and clean. Customer service was excellent from the valet to the front desk.

Staff is always wonderful, rooms are always spotless, and the beds are luxurious. My favorite spot in SF.

Staff is always wonderful, rooms are always spotless, and the beds are luxurious. My favorite spot in SF.

The bell hop & checkin were a plus for sure. They were very friendly. The Halloween event not worth the trouble. They had 5 different genre music rooms. The EDM room was more of a top 40's. Just dissopointed overall

The bell hop & checkin were a plus for sure. They were very friendly. The Halloween event not worth the trouble. They had 5 different genre music rooms. The EDM room was more of a top 40's. Just dissopointed overall

Great staff great Halloween event they put on and it just looks nice overall stayed here twice already and would definitely stay again

Great staff great Halloween event they put on and it just looks nice overall stayed here twice already and would definitely stay again

Everything was easy and great!

Everything was easy and great!

friendly staff, clean room,

friendly staff, clean room,

Great location

Great location

The room was beautiful, very modern looking and comfortable. The staff was friendly and helpful. I downgraded one star because the bar and menu items were quite pricey. The location is perfect for Moscone Center and the SFMOMA.

The room was beautiful, very modern looking and comfortable. The staff was friendly and helpful. I downgraded one star because the bar and menu items were quite pricey. The location is perfect for Moscone Center and the SFMOMA.

Great Hotel!

Great Hotel!

IT LOOKS BETTER IN PICTURES

IT LOOKS BETTER IN PICTURES

There was strains of hair on the bed seating had stains

There was strains of hair on the bed seating had stains

Room are great

Room are great

Will be staying at the W again when I’m in San Francisco.

Will be staying at the W again when I’m in San Francisco.

Clean room

Clean room

Eventually, they charged me for a new room and told me I would have get hotels.com to issue a refund. I had no idea what rate they were charging, but after a half hour getting no where, I took the room. The manager was very rude and told me he only uses the hotel website (of course, he works there!) and that it was Hotel.com's fault that the W did not have my reservation. Very frustrating, while music was blasting so conversation was almost impossible. I won't be returning to the W anytime soon.

Eventually, they charged me for a new room and told me I would have get hotels.com to issue a refund. I had no idea what rate they were charging, but after a half hour getting no where, I took the room. The manager was very rude and told me he only uses the hotel website (of course, he works there!) and that it was Hotel.com's fault that the W did not have my reservation. Very frustrating, while music was blasting so conversation was almost impossible. I won't be returning to the W anytime soon.

Wish the room had better seating options.

Beautiful city views and a good sized room with a very comfortable bed. Conveniently located next door to the MOMA and Moscone Center. The on site restaurant serves an excellent breakfast.

Beautiful city views and a good sized room with a very comfortable bed. Conveniently located next door to the MOMA and Moscone Center. The on site restaurant serves an excellent breakfast.

Clean. Super friendly staff. Close to oracle park which was the purpose of our stay Parking was expensive

Room was very clean

Room was very clean

Some people at reception were not so welcoming.

N/A

Conveniently located and in a nice neighborhood. Walking distance to China town. Reasonably priced. Nice coffee maker in room. My only complaint would be that the shower floor became slippery when wet and soapy

Conveniently located and in a nice neighborhood. Walking distance to China town. Reasonably priced. Nice coffee maker in room. My only complaint would be that the shower floor became slippery when wet and soapy

Very clean and comfortable. The staff was impeccable and courteous. Very informed.

Very clean and comfortable. The staff was impeccable and courteous. Very informed.

Had to wait for second room at time of check in

Beautiful and modern hotel. My go to hotel in San Francisco. Solid 5 star hotel

Beautiful and modern hotel. My go to hotel in San Francisco. Solid 5 star hotel

2. tried to use the destination fee and order a salad to the room (salad = $23). got charged 25% room service fee, and THEN a service fee! total $37. this fee fee situation needs to die.

2. tried to use the destination fee and order a salad to the room (salad = $23). got charged 25% room service fee, and THEN a service fee! total $37. this fee fee situation needs to die.

This day has been nothing short of excellent. The only bad thing I have to mention is I almost missed turning into the valet parking. That’s more of a San Francisco thing. It has nothing to do with the hotel. But seriously, this has been such an amazing trip out here I’m not a tourist at all. I’m very familiar with coming out to this city but when you stay at such an amazing hotel that treats you like royalty, it’s nothing less than perfect. From the moment I pulled into the valet, the attendant was super nice, very helpful, super attentive. When I walked into the reception area, I was greeted by the attendant who open the door for me and as well as Joshua, who is at the front desk. He was extremely professional and friendly, and it felt real personal in a great way. He acknowledged my familiarity with staying at the W and also acknowledged the fact that I knew my way around San Francisco. It’s been some time since I’ve been at this hotel, and I’ll definitely make sure I have another stay in the near future..

This day has been nothing short of excellent. The only bad thing I have to mention is I almost missed turning into the valet parking. That’s more of a San Francisco thing. It has nothing to do with the hotel. But seriously, this has been such an amazing trip out here I’m not a tourist at all. I’m very familiar with coming out to this city but when you stay at such an amazing hotel that treats you like royalty, it’s nothing less than perfect. From the moment I pulled into the valet, the attendant was super nice, very helpful, super attentive. When I walked into the reception area, I was greeted by the attendant who open the door for me and as well as Joshua, who is at the front desk. He was extremely professional and friendly, and it felt real personal in a great way. He acknowledged my familiarity with staying at the W and also acknowledged the fact that I knew my way around San Francisco. It’s been some time since I’ve been at this hotel, and I’ll definitely make sure I have another stay in the near future..

The property is situated in a safe area, the staff was incredibly welcoming and warm (particularly Josh at the front desk) which made our trip very special. The beds and pillows were very comfortable, and the view we had from the 28 floor was fantastic!

The property is situated in a safe area, the staff was incredibly welcoming and warm (particularly Josh at the front desk) which made our trip very special. The beds and pillows were very comfortable, and the view we had from the 28 floor was fantastic!

Great energy

Great energy

I had a great stay. Very quiet and friendly staff. Will definitely stay again.

I had a great stay. Very quiet and friendly staff. Will definitely stay again.

Great and friendly staff

Great and friendly staff

Everything was great! The only down fall were the downstairs restrooms, it smelled like college bar restroom.

Everything was great! The only down fall were the downstairs restrooms, it smelled like college bar restroom.

Staff went beyond for some of our family needs. Thanks.

Staff went beyond for some of our family needs. Thanks.

Clean, easy to locate a lot to do within walking distance great and friendly staff! Was provided general admissions to the museum that came with the room!

Clean, easy to locate a lot to do within walking distance great and friendly staff! Was provided general admissions to the museum that came with the room!

Great

Great

Great

The room had amazing views of the city, and the bed was very comfortable. The bathroom was great, especially the wonderful walk-in shower. Valet parking was easy and convenient. The only drawback was the noise from the elevator—it was so loud that it woke me several times throughout the night.

The room had amazing views of the city, and the bed was very comfortable. The bathroom was great, especially the wonderful walk-in shower. Valet parking was easy and convenient. The only drawback was the noise from the elevator—it was so loud that it woke me several times throughout the night.

This particular W seems to have lost its way. No vibe / environment. Small and dated rooms. Average service. Other than bar, no dining options.

This particular W seems to have lost its way. No vibe / environment. Small and dated rooms. Average service. Other than bar, no dining options.

The San Francisco W hotel was pleasant. My wife and I stayed there for one night and it was convenient to restaurants, transportation and Oracle park. The staff was very accommodating and the room was clean and comfortable. The hotel offered valet parking and, if needed, there is one EV charger available.

The San Francisco W hotel was pleasant. My wife and I stayed there for one night and it was convenient to restaurants, transportation and Oracle park. The staff was very accommodating and the room was clean and comfortable. The hotel offered valet parking and, if needed, there is one EV charger available.

Good

Good

Great location!. W hotels are always great. The only thing I wished this one to have is a swimming pool or at least a hot tub

Great location!. W hotels are always great. The only thing I wished this one to have is a swimming pool or at least a hot tub

Excellent staff and comfy beds!!

Excellent staff and comfy beds!!

They add a $50 fee that you can use in the restaurant but have no choice about

They add a $50 fee that you can use in the restaurant but have no choice about

Location, cleanness Breakfast not included

Clean, friendly staff and easy to get around the city from this location

Clean, friendly staff and easy to get around the city from this location

Dining options within walking distance.

Dining options within walking distance.

Amazing staff!

Amazing staff!

Great property, comfy beds, nice showers, and great service

Great property, comfy beds, nice showers, and great service

The most comfortable beds I’ve slept in! All staff were very helpful. Great stay!

The most comfortable beds I’ve slept in! All staff were very helpful. Great stay!

Overall the stay was great. Staff was amazing. Super helpful, and kind. The downfall was the room service.

Overall the stay was great. Staff was amazing. Super helpful, and kind. The downfall was the room service.

Location and walkable to different locations!

Location and walkable to different locations!

Fantastic stay! Will return!

Julian, the bellhop was amazing. He helped us from start to finish with our stay there very friendly and the guy deserves a raise. We went on our honeymoon and they made sure that we had anything we needed and some extras which was great. Check-in was great everything was I will be staying there again.

Checked out 20 mins later, no car. Valet said that he received no text. I checked my phone and a message was returned to me saying that the claim # was invalid / not recognized. That was info populated by the qr code. A better solution for parking would be welcomed to lower my anxiety level around the current system

N/A

Great location.

Staff on site were fantastic. Keep up the good work.

Great property

There were dirty hairs in the bathroom Splenda open packages on the floor. I would not stay here again.

Great job

Top-tier all the way around - wish we were in town for a longer stay! Even stored bags and car for a matinee Giants game the next day. The friendliest, most accommodating staff! Missed the restaurant open hours, but the Living Room bar had great after hours food and service. Loved all the luxurious amenities and had just a fantastic experience!

Great hotel and the staff was so nice and friendly! It’s super close to the ballpark. We loved our stay!

they went above and beyond, so amazing.

Its a beautiful hotel with a wonderful view.

Very convenient to Moscone conference centre!

Friendly staff, great location, amazing facilities

Unique and stylish

Amazing

Staff was very welcoming and helpful. Stay was over grate but could be a little more cleaner. I would give my stay a 4/5.

M

Stayed for a conference at Moscone

Good location.

Great team who you can tell has worked there for a long time

The

The rooms are nice and staff is friendly.

The hotel wery clean, modern, and the staff was very friendly & helpful. The room was large and had a very comfortable bed!

Smelled amazing, in the center of everything.

Nice hotel. All was great. The only issue I have with our stay was we reserved a corner room and one side had a complete view of a building that was about 8 ft from the hotel.

Wonderful property, centrally located with super helpful staff.

Good value for money. Next door to SFMOMA. Staff very helpful and room was excellent.

Hotel was excellent. Staff very friendly and helpful with local information. We loved the modern decor. Breakfast was great. More than enough. Valet assistance was excellent. Finally the fitness center was a level up. Great equipment and spacious.

loved it as usual

I liked the place, being next to SF MOMA, and I would stay there again. The frost desk people and all staff were great. However, I was taken aback by the $40 per day fee. I applied the fee to room service (it does not apply to the minibar), to avoid a waste of the money, but that is very pricy and was not optimal.

Loved it

Nice lobby

Overall very nice. Great location for our needs. Very attentive and pleasant staff. Glad the "resort fee" was included in the quoted price this time. It's annoyingly restricted, but at least now they are being mostly honest about it. Wish they'd use fitted sheets. Normally I don't require daily room cleaning, but the sheets came loose every night and I was glad for them to come remake the bed each day. Place was very clean, but some of the upolstery was showing a bit of wear.

Great hotel, clean and good food at the restaurant

Nice place!

Great service

I was forced to pay $40 extra per day. Something it should have been disclosed to me before I booked the hotel. Parking was $90 per might which is outrageous as well!

Really enjoyed our stay at thus hotel. It’s conveniently located and has nice friendly staff. Trace Restaurant inside the hotel has really good food, especially the breakfast!

Good attention! Excellent job.

Hotel was nice but parking was pricey.

Very nice place , Would definitely recommend

Had a suite on the 31st floor view was beautiful had a great holiday at the W San Francisco and will book again next year

Highly recommend, great service and very comfortable room

Everything was fine

Great location. Clean and modern.

The seating and TV in the room needed to be replaced/repaired.

Very nice stay

Nice modern room, great patio, nice workout room, cute bar.

Great trip!

good ambience in the lobby

All in all might stay there again if the environment is on the up.

Love the w

Great!

Excellent customer service

Front desk staffs were super nice, willing to listen and accomodate our requests. Dining and breakfast were obviously understaffed, waited long time to even make a takeout order. Gym is well equipped, only disappointment was no swimming pool/spa, considering this is a 4.5 star hotel.

Check-in on the Bonvoy app was suboptimal as it did not give a virtual key requested. However, that was the only hiccup for our whole stay. Everything else was great!

Nice property.

Excellent place in a phenomenal location

Good city hotel

Excellent service from the moment I stepped out of my car. Would absolutely stay again.

Room was for two people and had only 1 barstool or floor cubes to use as a chair. For in room dining had to sit on bed for us to eat. Seating in room was a window seat that you used another cube to step on to climb into the window seat. Weird. At $400 a night I guess expecting 2 chairs was too much for Marriott.

Trifling how the W presents its property to hard working paying customers. A lot of bigotry energy from staff as well.

The staff, except for the Valet and bartender, were not very friendly. I booked the room a month in advance, paid for, but upon arrival they tell me there is a "destination fee" of 40$ a day nonrefundable. Plus they put a $300 hold on my card. I was like whatever. Then they said we'll have a bottle of wine as a gift for our anniversary. They never fulfilled that promise and acted like it was never told to us upon checking in. It was an overpriced room. Wallpaper pealing. Toilet would not flush until you tried numerous times. Bed rock hard. Pillows horrible. The location to the bay was great but above that, I would never recommend the W to anyone. They took advantage of us and my bill was not reflective of the service or stay. Way too much for way too little. I'll stay elsewhere next time.

It’s a nice hotel, the registration was quick and easy. The rooms were nice and clean.

Good

We always enjoy our stays at the W

The front desk staff and valets were wonderful. They checked us in early and gave us tips about a parade blocking streets the next day. We had bad service in the bar area but the manager of the bar came along eventually and made it all right.

Very nice

friendly staff, short walk to Oracle Park

It was ok the room was great. My room was next to the elevator and you can heard it all the time and it seems to be close to the service room because they were making noise all day. also I had a no disturb sign and the house- keeping knoc at my door them left saying sorry.

Location

Loved our room

The hotel was clean, and the staff was very friendly. The area around the hotel was very walkable and clean, and very easy to catch an uber/lyft outside to anywhere you'd like to go. I would definitely stay here again the next time I decide to visit.

Lovely hotel located so conveniently close to Moscone center and Metreon and SF MoMa. You are also within walking distance of good eateries. The corner room had a breathtaking view of the surrounding area and it was so cute and clean. Bed was comfortable as well. We had two complementary drinks at the bar as well. Overall I enjoyed our stay at W and will stay here again for sure.