San Francisco Proper Hotel

The entire staff was very friendly and helpful.

The hotel is just two blocks from the Orpheum Theater and about 4 blocks from the Powell street cable car terminal. We will definitely stay at the SF Proper Hotel again. In this area of San Francisco you will see numerous unsheltered people. You will also see many members of the Union Square Alliance who keep their assigned areas clean and act as the eyes and ears of the district and can offer information to visitors. We were often greeted by smiles and “hellos” from them. We also saw a significant police presence on foot and in their cars. At no time did we feel uncomfortable or unsafe in this area.

We had a wonderful experience. Beautiful hotel! Our room was perfect and the staff was fun and helpful!

Love the people, love the room, love the rooftop bar. Lots of homeless around, but they don’t really bother people. The thing I really didn’t like, was even though we were staying one night, for valet, it’s $110.

This was my second time staying at the proper and my wife and I highly enjoyed it. The location is very nice and we grabbed drinks at the rooftop bar. The area where the hotel is located is gritty, but otherwise a solid experience.

Great rooftop bar with great views of SF!

The location is in an area that used to be nicer, but has degraded in the last few years after some large companies moved out. However, the hotel is located literally right next to a Muni and BART stop that can get you to other areas in the city easily. The public transit system is easy to use, clean, and efficient. My only complaint is the valet company used by the hotel. On check in they drove our car to the garage and were involved in an accident. We heard about it through a call from the SFPD. It was not the valet driver’s fault, but we felt as if the valet company, ParkingMgt, did not take sufficient responsibility to ensure that the matter was handled. Rather, they referred us to the other party’s insurance company, making it our problem. In addition, the valets took forever (20-30mins+) to retrieve our vehicle when we left the hotel a couple of times, even when we were the only people waiting. In summary, I would gladly return to the hotel, but I will think twice about using their valet service. I would recommend that the hotel find another provider.

On our first day the valet was involved in an accident with our car on the way to park it. . We got a call, not from the valet and not from the hotel, but from the SFPD! The hotel and the valet promised to take care of damages through their insurance but at the end of our trip 5 days later they still had not reached out to us and when we finally spoke to them they told us just to report it through our insurance. They did absolutely nothing to make the situation right. So far the hotel has been sympathetic but keeps referring us back to the valet company. The valet company, parkingmgt.com said our parking would be comped but they automatically charged my credit card when we checked out. I’d return to the hotel but I’d think twice before I parked there again.

Great location and staff, room quality beautiful and very clean. The hot water was just tolerably warm, though pressure was adequate. This never improved.

The hot water was just tolerably warm, though pressure was adequate. This never improved.

Exceptional

Beautiful hotel, friendly staff, comfortable rooms. We didn’t have time on this trip to try out the restaurants or bars but looking forward to doing that next time.

The terrace was typically only open after 5 PM. The first night we were there it was closed for a private party, and another evening it did not open until 7 PM, which felt a little limiting for guests wanting to use the space during the day. The surrounding neighborhood is definitely a bit gritty. While I personally felt safe, there was a noticeable amount of drug activity and homelessness nearby.

Beautiful interior design and rooftop! Loved the Aesop products in the room and the staff were professional and helpful. The surrounding area is very central but roughl. Rooms are lovely but the old building does mean sound carries a lot more than you’d hope in a hotel - you can hear hallway and street activity. That said, would definitely stay here again.

The hotel itself was PERFECT! Location is a bit off but did walk from there to the Hayes neighborhood at night from there and was a very nice walk to and from. Short drive to many locations. Would stay there again on a return visit. Staff was exceptional and the roof top bar was a perfect way to start or end your evening.

My breakfast egg white omelette was pretty bad-had very little taste except old grease. My coffee was incredibly weak. My husband enjoyed his yogurt, berry and granola bowl.

Wonderful artworks!

Bla

Exceptional

Nothing special for the price. Not a very pretty or walkable area, fair amount of open drug use in the streets around the property. Pleasant doormen but not very attentive front desk staff. The cleaning staff seemed to care a lot about their work and seemed to be working very hard and with a lot of attention to detail in the common spaces. Delicious granola for breakfast by the way!

The staff is always very nice and they maintain the property pretty well. One thing that detracts from the experience here is the noise. In the past I’ve stayed on lower floors and got the street noise from homeless, sirens, etc. This time I stayed on the top floor and it was loud music from the rooftop, which kept me up until pretty late.

The only con is the surrounding area is not great (a lot of police activity, a lbut that can be said for a lot of SF.

The decor throughout the hotel was amazing. The room was beautiful, loved the extra seating area in the Queen room. It was great having a restaurant for breakfast and lunch on site. There was a woman working the front desk during the day who was not very helpful. A little rude.

The decor throughout the hotel was amazing. The room was beautiful, loved the extra seating area in the Queen room. It was great having a restaurant for breakfast and lunch on site. There was a woman working the front desk during the day who was not very helpful. A little rude.

Modern, elegant and eclectic vibe throughout. Rooms well-appointed, though bathroom could use a little more counter space. Easy room service app and food was reasonable and surprisingly good. Rooftop bar is beautiful. Not the best area of town, but super close to the theaters and felt safe walking to and from the show. Definitely will be a repeat visitor here.

Area not great, hotel and staff are amazing.

No hot water

Good

Great staff and service!

Great staff and service!

Aubrey was the most welcoming and professional host. Thanks a lot

Aubrey was the most welcoming and professional host. Thanks a lot

The front desk people were rude. Ruined the experience. Outside the hotel, there were a lot of homeless people and druggies, unfortunately.

The front desk people were rude. Ruined the experience. Outside the hotel, there were a lot of homeless people and druggies, unfortunately.

I had a $35 food and beverage credit and the front desk verbally confirmed this and suggested when I order breakfast, to charge it to the room and my credit would get applied. Sure enough, when I received my bill, they charged me the full amount and refused to credit me back without proof of the credit after I had checked out. The credit doesn’t show up on hotels.com booking reservation after your stay, so I recommend taking screen shots as “proof” if you don’t want to be taken advantage of as I have been. That is poor service in my opinion. Disappointed.

I had a $35 food and beverage credit and the front desk verbally confirmed this and suggested when I order breakfast, to charge it to the room and my credit would get applied. Sure enough, when I received my bill, they charged me the full amount and refused to credit me back without proof of the credit after I had checked out. The credit doesn’t show up on hotels.com booking reservation after your stay, so I recommend taking screen shots as “proof” if you don’t want to be taken advantage of as I have been. That is poor service in my opinion. Disappointed.

Very quaint, excellent service, good location

Very quaint, excellent service, good location

Room was clean and comfortable. The staff was friendly and helpful.

Room was clean and comfortable. The staff was friendly and helpful.

Superb

Staff was very friendly, professional, and helpful. King room was a bit cramped, particularly the bathroom. When we went for drinks one night at the rooftop, where guests are allegedly have priority, we were sat at a really uncomfortable high table by an open door letting in the 46 degree wind.. not to the best experience.

Staff was very friendly, professional, and helpful. King room was a bit cramped, particularly the bathroom. When we went for drinks one night at the rooftop, where guests are allegedly have priority, we were sat at a really uncomfortable high table by an open door letting in the 46 degree wind.. not to the best experience.

Very nice hotel and the staff were great

Very nice hotel and the staff were great

Incredible as always!

Incredible as always!

Great hotel, fun vibe, not the best neighborhood. Rooftop dining amazing!

Great hotel, fun vibe, not the best neighborhood. Rooftop dining amazing!

Great hotel!

Great hotel!

The hotel was stylish. The hotel is in an area where you don’t feel safe walking out the front door. To the point where we decided not to spend the night and leave. I used the Valet parking lot, vastly too expensive. For the price I expected a room bigger than a shoe box. No heating on the bathroom. Terrible pillows.

The hotel was stylish. The hotel is in an area where you don’t feel safe walking out the front door. To the point where we decided not to spend the night and leave. I used the Valet parking lot, vastly too expensive. For the price I expected a room bigger than a shoe box. No heating on the bathroom. Terrible pillows.

Excellent hotel. Inside is very nice with a mixture of modern and historical elements. Loved the rooms, very spacious with great views. The room windows inside and outside were slightly dirty (trying to not nitpick) and would be nice if they were cleaned on the regular to improve views. The hotel needs more bellman carts, as for when I arrived (when it was not crowded) they didn't have one available to me. The food at roof top restuarant was good, but the menu is limited and the portion sizes are small. The neighborhood around the hotel is not the cleanest or safest, so plan to take an Uber or Lyft instead of walking by foot. Plan to valet your car, and beware of about $100 overnight charge for that. Overall, great stay and great hotel. Pleasantly surprised and will be back.

Excellent hotel. Inside is very nice with a mixture of modern and historical elements. Loved the rooms, very spacious with great views. The room windows inside and outside were slightly dirty (trying to not nitpick) and would be nice if they were cleaned on the regular to improve views. The hotel needs more bellman carts, as for when I arrived (when it was not crowded) they didn't have one available to me. The food at roof top restuarant was good, but the menu is limited and the portion sizes are small. The neighborhood around the hotel is not the cleanest or safest, so plan to take an Uber or Lyft instead of walking by foot. Plan to valet your car, and beware of about $100 overnight charge for that. Overall, great stay and great hotel. Pleasantly surprised and will be back.

Everything and everyone was amazing. The food and drinks and hospitality on the rooftop restaurant/bar were exceptional. I would stay at the hotel again.

Everything and everyone was amazing. The food and drinks and hospitality on the rooftop restaurant/bar were exceptional. I would stay at the hotel again.

Nice rooms. Great decor. Parking very expensive.

Nice rooms. Great decor. Parking very expensive.

Just ok

Just ok

Got an uprade and a glass of champagne

Got an uprade and a glass of champagne

Despite the surround area, the hotel itself is very welcoming and everyone very friendly and above and beyond to make you feel welcome. Rooms were clean and good amenities. I didn’t have a reservation for the rooftop but the team squeezed me in - great views and cocktails!

Despite the surround area, the hotel itself is very welcoming and everyone very friendly and above and beyond to make you feel welcome. Rooms were clean and good amenities. I didn’t have a reservation for the rooftop but the team squeezed me in - great views and cocktails!

Staff barely seemed interested in guest experience. Room phone did not work, zero assistance with bags on the stairs in, no explanation of any features or services available, room service was lacking, response from front desk was lackadaisical. GM sort of followed up, but never responded to questions. Cute property, but no substance. Would not stay again.

Staff barely seemed interested in guest experience. Room phone did not work, zero assistance with bags on the stairs in, no explanation of any features or services available, room service was lacking, response from front desk was lackadaisical. GM sort of followed up, but never responded to questions. Cute property, but no substance. Would not stay again.

Staff was great. Rooms were clean and decor was beautiful.

Staff was great. Rooms were clean and decor was beautiful.

I stayed at Proper Hotwl last night and couldn’t be happier. The hotel is very stylish, artistic, and spotless. I really liked the Aesop brand amenities, the shampoo, creams, and hand wash were a nice touch. The rooftop bar Charmaine’s is one of my favorite spots in San Francisco, with great vibes and charm. The staff were friendly and welcoming, and overall, it was a fun and pleasant stay.

I stayed at Proper Hotwl last night and couldn’t be happier. The hotel is very stylish, artistic, and spotless. I really liked the Aesop brand amenities, the shampoo, creams, and hand wash were a nice touch. The rooftop bar Charmaine’s is one of my favorite spots in San Francisco, with great vibes and charm. The staff were friendly and welcoming, and overall, it was a fun and pleasant stay.

Nice hotel and staff, but almost double the price of surrounding hotels. Not quite worth it.

Nice hotel and staff, but almost double the price of surrounding hotels. Not quite worth it.

Literally a unsafe area - dont stay here.

Literally a unsafe area - dont stay here.

The AC was broken and

The AC was broken and

Clean room/efficient checking process!

Clean room/efficient checking process!

Really smelled bad, awful facilities, and overpriced for what you get (bed bugs) The smell, it’s awful. I’m not sure what is happening around or within the property but it smelled like a dead animal in my room. Asked to change rooms and they wouldn’t accommodate. Wild experience.

Really smelled bad, awful facilities, and overpriced for what you get (bed bugs) The smell, it’s awful. I’m not sure what is happening around or within the property but it smelled like a dead animal in my room. Asked to change rooms and they wouldn’t accommodate. Wild experience.

Friendly staff, wonderful roof top bar, close to city hall, symphony

Friendly staff, wonderful roof top bar, close to city hall, symphony

Great rooftop, service was excellent, decor super fun and eclectic

Great rooftop, service was excellent, decor super fun and eclectic

Gorgeous hotel. Wonderful staff. Beautiful clean comfortable room. Surrounding area not good. Uber and Lyft make it easy to get around.

Gorgeous hotel. Wonderful staff. Beautiful clean comfortable room. Surrounding area not good. Uber and Lyft make it easy to get around.

Everything about this hotel was nice. From the staff to the room to the service. Great gym as well. Good location

Everything about this hotel was nice. From the staff to the room to the service. Great gym as well. Good location

The room was very comfortable, the staff was friendly and went above whenever possible, the rooftop bar is beautiful and the gym has one of the nicest I have ever been in.

The room was very comfortable, the staff was friendly and went above whenever possible, the rooftop bar is beautiful and the gym has one of the nicest I have ever been in.

Good

Design and staff were great. Comfortable beds. Clean. But area around it is full of homeless. Not a great place to walk around.

Design and staff were great. Comfortable beds. Clean. But area around it is full of homeless. Not a great place to walk around.

Really beautiful hotel! Staff was really great. Even had Aesop products- shampoo, conditioner, lotion, etc. Definitely the nicest hotel in the area.

Really beautiful hotel! Staff was really great. Even had Aesop products- shampoo, conditioner, lotion, etc. Definitely the nicest hotel in the area.

Just the rooftop view and breakfast The locatiin is not safe is very unplasant With family don' t go there i am very sorry cause the hotel is lively even people and team

Just the rooftop view and breakfast The locatiin is not safe is very unplasant With family don' t go there i am very sorry cause the hotel is lively even people and team

The AC did not work as soon as I entered my room, I put in a request for the AC to be addressed. I waited several hours and had no one response to the room. I finally phoned the front desk. They stated, I spoke with artificial intelligence and they did not receive the request. They did not know that I had an issue with the AC in my room. In addition, it was past 5 PM. Therefore, they did not have maintenance personnel to address the HVAC issue. The only positive, was I got my room comped. I ended up staying at the W SF. Anyone looking for a good hotel in San Francisco please consider the W San Francisco.

The AC did not work as soon as I entered my room, I put in a request for the AC to be addressed. I waited several hours and had no one response to the room. I finally phoned the front desk. They stated, I spoke with artificial intelligence and they did not receive the request. They did not know that I had an issue with the AC in my room. In addition, it was past 5 PM. Therefore, they did not have maintenance personnel to address the HVAC issue. The only positive, was I got my room comped. I ended up staying at the W SF. Anyone looking for a good hotel in San Francisco please consider the W San Francisco.

Chose this place because of the roof top bar and dining and it was closed. Would have selected differently next time because of the location.

Chose this place because of the roof top bar and dining and it was closed. Would have selected differently next time because of the location.

Pleasant

N/a

N/a

The bedroom Location to Markstreet and the lot of drug addiction outside the hôtel

The property was beautiful and the service was great, but the area was terrible and really unsafe. One day, we heard a loud noise and then saw someone lying on the ground, and we thought they had been shot, and cops and an ambulance followed it, so I'm pretty sure that's what happened. We could not walk around the area AT ALL because we felt so unsafe. We even waited for the Uber to be outside because of how bad it was, worse at night, but still bad during the day.

The property was beautiful and the service was great, but the area was terrible and really unsafe. One day, we heard a loud noise and then saw someone lying on the ground, and we thought they had been shot, and cops and an ambulance followed it, so I'm pretty sure that's what happened. We could not walk around the area AT ALL because we felt so unsafe. We even waited for the Uber to be outside because of how bad it was, worse at night, but still bad during the day.

Crack heads homeless outside shooting meth drugs!!!!! Stay away!!!!!!!!!!!!

Crack heads homeless outside shooting meth drugs!!!!! Stay away!!!!!!!!!!!!

what a gem of a hotel! located in city centre, ideal for walking around.

what a gem of a hotel! located in city centre, ideal for walking around.

Arrived early and my room wasnt ready but they helped get me checked in and texted me when it was ready. The staff was super friendly and they provided a glass of champagne while i sat around, that was nice. My rooms ac wasnt working but the room never got too hot or cold so i didnt complain, besides that the room was good and the bed was comfortable. I got some room credit but didnt use much of it due to the prices at the minibar, but honestly ive seen higher prices elsewhere. Parking is expensive though, if you’re driving be aware.

Arrived early and my room wasnt ready but they helped get me checked in and texted me when it was ready. The staff was super friendly and they provided a glass of champagne while i sat around, that was nice. My rooms ac wasnt working but the room never got too hot or cold so i didnt complain, besides that the room was good and the bed was comfortable. I got some room credit but didnt use much of it due to the prices at the minibar, but honestly ive seen higher prices elsewhere. Parking is expensive though, if you’re driving be aware.

The air conditioner was not working, we asked multiple times to change rooms. They told us three times. There was no availability due to the hotel being fully booked. At that point I booked another room at another hotel, and then they came to me as we were leaving the hotel, “ we have another room for you”. This was after three hours of pleading for another room and the temperature being 78 and rising. The front desk lied to us about not having another room available.

The air conditioner was not working, we asked multiple times to change rooms. They told us three times. There was no availability due to the hotel being fully booked. At that point I booked another room at another hotel, and then they came to me as we were leaving the hotel, “ we have another room for you”. This was after three hours of pleading for another room and the temperature being 78 and rising. The front desk lied to us about not having another room available.

Inside the property, we really loved it. Great room, lovely food in the restaurant, brilliant gym facilities. Outside, however, it was awful. It is very much surrounded by areas of homelessness and I wouldn’t recommend going anywhere by foot from the hotel, Uber/Lyft only. I felt really unsafe when going through these areas.

Inside the property, we really loved it. Great room, lovely food in the restaurant, brilliant gym facilities. Outside, however, it was awful. It is very much surrounded by areas of homelessness and I wouldn’t recommend going anywhere by foot from the hotel, Uber/Lyft only. I felt really unsafe when going through these areas.

Very unique boutique hotel. Great onsite amenities.

Very unique boutique hotel. Great onsite amenities.

Great

Great

Unfortunately the area around the property did not feel very safe. We saw people shooting up in the street. The room itself had hair on the nightstand and sheets and bathroom counter. The staff was very friendly and helpful. We couldn’t enjoy the rooftop for the one night we were there because it was closed off for a private event and the next day we found out it didn’t open until the evening after we left. We called the front desk for ice because there is no ice machine and it took an hour. Overall for what we paid we would’ve been better off paying way less and getting the same if not a better stay

Unfortunately the area around the property did not feel very safe. We saw people shooting up in the street. The room itself had hair on the nightstand and sheets and bathroom counter. The staff was very friendly and helpful. We couldn’t enjoy the rooftop for the one night we were there because it was closed off for a private event and the next day we found out it didn’t open until the evening after we left. We called the front desk for ice because there is no ice machine and it took an hour. Overall for what we paid we would’ve been better off paying way less and getting the same if not a better stay

Awesome

Awesome

this Hotel is a real jewel 💎. Staff and accommodations are top notch all that to say we checked out earlier than planned and moved to another hotel due to the Hotel being in a very rough area of downtown and we were not comfortable walking anywhere outside the hotel.

this Hotel is a real jewel 💎. Staff and accommodations are top notch all that to say we checked out earlier than planned and moved to another hotel due to the Hotel being in a very rough area of downtown and we were not comfortable walking anywhere outside the hotel.

Lovely stay

Lovely stay

The gentlemen working the front desk, Gabriel, was incredibly accommodating.

The gentlemen working the front desk, Gabriel, was incredibly accommodating.

The only thing I liked about the hotel was that it was a short walking distance to the Orpheum Theater and that we got to check in super early. The main issue we had was the way they ran the hotel. We ordered room service that never arrived and the phone in our room didn’t work. One of the waiters at the restaurant was really rude when we asked a question. I honestly don’t think we will stay here again.

The only thing I liked about the hotel was that it was a short walking distance to the Orpheum Theater and that we got to check in super early. The main issue we had was the way they ran the hotel. We ordered room service that never arrived and the phone in our room didn’t work. One of the waiters at the restaurant was really rude when we asked a question. I honestly don’t think we will stay here again.

Would definitely stay again!!!!

Would definitely stay again!!!!

Property is amazing. Unfortunately SF has become a homeless zombie apocalypse of a city. It's gross. Honestly, someone needs to do something about it (Newsom... where are you???). You'd be insane to walk around alone at night. Hotel though, awesome. 5 star all the way.

Property is amazing. Unfortunately SF has become a homeless zombie apocalypse of a city. It's gross. Honestly, someone needs to do something about it (Newsom... where are you???). You'd be insane to walk around alone at night. Hotel though, awesome. 5 star all the way.

Great rooftop bar!

Great rooftop bar!

The Proper is our favorite hotel in Downtown SF. We visit frequently. It’s whimsically stylish, clean and quiet. The beds, bedding and shower are very nice. It’s close to entertainment venues and Villon is a very good restaurant. If you know SF, Market St is what it is, but the hotel feels safe.

The Proper is our favorite hotel in Downtown SF. We visit frequently. It’s whimsically stylish, clean and quiet. The beds, bedding and shower are very nice. It’s close to entertainment venues and Villon is a very good restaurant. If you know SF, Market St is what it is, but the hotel feels safe.

The hotel itself is super cute. The rooms are modestly sized but have a really cool decor. The rooftop bar / space is wonderful. The staff was helpful and the room was clean upon arrival. My only complaint about the hotel was that they nicked me $110 for valet parking. Ouch! Seems unreasonable for an overnight spot. The area around the hotel is filled with homeless, drug addled zombies who have no respect for the city. Definitely not safe to walk. This is unfortunate because the hotel is in a great location for enjoying Union Square and a couple of great venues for entertainment close by. Not much the hotel can do about this, but SF needs to do a better job of cleaning up the area.

The hotel itself is super cute. The rooms are modestly sized but have a really cool decor. The rooftop bar / space is wonderful. The staff was helpful and the room was clean upon arrival. My only complaint about the hotel was that they nicked me $110 for valet parking. Ouch! Seems unreasonable for an overnight spot. The area around the hotel is filled with homeless, drug addled zombies who have no respect for the city. Definitely not safe to walk. This is unfortunate because the hotel is in a great location for enjoying Union Square and a couple of great venues for entertainment close by. Not much the hotel can do about this, but SF needs to do a better job of cleaning up the area.

Fantastic Design and nice staff Location was Horrible. Homeless everywhere tons of drug addicts. Literally could not leave the hotel at night. Saw ambulance and homeless person getting revived on the sidewalk from my window.

Fantastic Design and nice staff Location was Horrible. Homeless everywhere tons of drug addicts. Literally could not leave the hotel at night. Saw ambulance and homeless person getting revived on the sidewalk from my window.

Rooftop was amazing. Ambiance was incredible view of the city. Hotel room was clean, very funky architecture and design and all the breakfast. Yum Yum Yum we will be back soon.

Rooftop was amazing. Ambiance was incredible view of the city. Hotel room was clean, very funky architecture and design and all the breakfast. Yum Yum Yum we will be back soon.

Very good

Nice room product and rooftop bar The location is DANGEROUS with homeless people around The people at breakfast are not that friendly They charged me 2 times my stay and made my bank account a whole mess. Bad communication between the staff

Hip hotel sketchy neighborhood

Hip hotel sketchy neighborhood

Superb

Bathroom has rain shower and tile. Bed comfortable. Staff courteous and accommodating. 2 issues came up: sink did not drain well and faucet was so close to sink basin that it was awkward to wash hands. And next door guests were loud in the middle of the night and woke me up.

Bathroom has rain shower and tile. Bed comfortable. Staff courteous and accommodating. 2 issues came up: sink did not drain well and faucet was so close to sink basin that it was awkward to wash hands. And next door guests were loud in the middle of the night and woke me up.

Loved the interiors. Great friendly helpful service. Comfy bed. Top notch toiletries. Location was a bit sketchy at night which meant with teenagers we couldn’t really let them go for a wander. On the other hand it was close to the mission area which has the best food and we also found so many other local places to eat. Some really cool street wear shops too. Our kids actually preferred the location to Fisherman’s wharf as they found it more authentic and interesting!! I think a 2-3 day stay there is sufficient.

Very good

Close to what our plans were It is pricey, the south side of the hotel is ok when using the valet. The north side on market street unfortunately has a lot of homeless, not a place I felt comfortable walking with my wife

It’s a beautiful property

It’s a beautiful property

the hotel itself is lovely. Beautiful flat iron building well maintained with a wonderfull staff. Unfortunately the immediate area around the hotel is full of the unhoused. They do not seem to bother you, but it would put off many people.

the hotel itself is lovely. Beautiful flat iron building well maintained with a wonderfull staff. Unfortunately the immediate area around the hotel is full of the unhoused. They do not seem to bother you, but it would put off many people.

This hotel has a lot of style & is clean & comfortable. I appreciated the Aesop products in the bathroom. Housekeeping every day! Almost unheard of now. The staff was friendly & helpful. People love to complain about SF Civic Center, but I walked to the ballet and back alone at night & had no problems. In fact the whole area looked cleaner to me. I’m rooting for San Francisco to make a come back! In any case, I’d stay at Hotel Proper again.

This hotel has a lot of style & is clean & comfortable. I appreciated the Aesop products in the bathroom. Housekeeping every day! Almost unheard of now. The staff was friendly & helpful. People love to complain about SF Civic Center, but I walked to the ballet and back alone at night & had no problems. In fact the whole area looked cleaner to me. I’m rooting for San Francisco to make a come back! In any case, I’d stay at Hotel Proper again.

This is a great hotel in a horrible neighborhood. Beautiful rooms, excellent service, nice breakfast spot, comfortable beds. There are many homeless people surrounding the hotel. The front entrance is dark, and not attended. Walking around the block to the valet entrance at night was uncomfortable. We didn’t feel safe walking places at night added $50 to each excursion.

This is a great hotel in a horrible neighborhood. Beautiful rooms, excellent service, nice breakfast spot, comfortable beds. There are many homeless people surrounding the hotel. The front entrance is dark, and not attended. Walking around the block to the valet entrance at night was uncomfortable. We didn’t feel safe walking places at night added $50 to each excursion.

The hotel itself is great, but it is in a poor area. Lots of homeless, police, sirens, and loud music at night.

The hotel itself is great, but it is in a poor area. Lots of homeless, police, sirens, and loud music at night.

Good

Good

Superb

Cockroaches in the room just a general unclean feeling in the room. The rest of the hotel was lovely but very disappointing to find multiple cockroaches within my room.

Cockroaches in the room just a general unclean feeling in the room. The rest of the hotel was lovely but very disappointing to find multiple cockroaches within my room.

The Kelly Wreastler design as always is impeccable and beautiful and tasteful all around in lobby, the rooms and restaurants. You can’t find a better rooftop view than Proper in SF and on weekends it’s always a cool crowd. The beds are so comfortable the shower just perfect and most of all the staff are so helpful. I had a meeting 5 minutes after I arrived and they helped me with an early check in to get to my room. The location is not great but that’s just SF. You have to uber in and out. Don’t walk around.

The hotel itself is great. Very chic and bed was amazingly comfortable. Restaurant was really good and service was great. The area is not the best but they are working hard to keep it safe. For business travel it’s great just don’t expect to go out walking at night unless your very familiar with the area.

The hotel itself is great. Very chic and bed was amazingly comfortable. Restaurant was really good and service was great. The area is not the best but they are working hard to keep it safe. For business travel it’s great just don’t expect to go out walking at night unless your very familiar with the area.

The valet lost my keys for 45 minutes. Threw off the whole day, missed reservations, and two mental breakdowns later we got our keys and just went home. Terrible experience.

There was a event going on across the street so very loud electronic music was playing until at least 1:00 a.m. on our first night. It would absolutely be wonderful if there was room service. And the only other thing was when I checked my portfolio after I checked out I was charged for a movie. $26.99 which we knew that no movie was watched in our room. I emailed them and they fixed it right away.

There was a event going on across the street so very loud electronic music was playing until at least 1:00 a.m. on our first night. It would absolutely be wonderful if there was room service. And the only other thing was when I checked my portfolio after I checked out I was charged for a movie. $26.99 which we knew that no movie was watched in our room. I emailed them and they fixed it right away.

The hotel, staff and stay were all fabulous. I understand the struggle San Francisco is having; I don't fault the hotel and still felt safe to walk the area around the hotel. It just is what it is. It's hard to see.

The hotel, staff and stay were all fabulous. I understand the struggle San Francisco is having; I don't fault the hotel and still felt safe to walk the area around the hotel. It just is what it is. It's hard to see.

Horrible location!! Tiny rooms dark and dusty . View of homeless . Very sad anniversary was ruined !

Horrible location!! Tiny rooms dark and dusty . View of homeless . Very sad anniversary was ruined !

Beautiful hotel. Terrible neighborhood

Beautiful hotel. Terrible neighborhood

Great hotel!

Great hotel!

Room design and cleanliness were top quality. Service was solid; housekeeping in particular were excellent. The biggest problem the hotel has isn’t really one it can do much about— the Market Street side of the building is inaccessible due to a semipermanent encampment of unhoused people.

Room design and cleanliness were top quality. Service was solid; housekeeping in particular were excellent. The biggest problem the hotel has isn’t really one it can do much about— the Market Street side of the building is inaccessible due to a semipermanent encampment of unhoused people.

Sadly post COVID this part of market st is pretty troubled.

Sadly post COVID this part of market st is pretty troubled.

Room design (form and function) and cleanliness were quality.

Room design (form and function) and cleanliness were quality.

The area around The Proper Hotel is littered with unhoused individuals and randos walking around like zombies. The hotel and staff is excellent. There is security present up and down Market St but you really don’t want to be walking around alone. We stayed there for a show at Bill Graham. We walked there from the hotel which was fine before and after due to the mass of other attendees walking to and from but outside of that, it would be sketchy walking around this hotel.

The area around The Proper Hotel is littered with unhoused individuals and randos walking around like zombies. The hotel and staff is excellent. There is security present up and down Market St but you really don’t want to be walking around alone. We stayed there for a show at Bill Graham. We walked there from the hotel which was fine before and after due to the mass of other attendees walking to and from but outside of that, it would be sketchy walking around this hotel.

We loved our stay. The proper is so well designed and the rooftop is a must visit. The area can be a bit concerning with people on the street but overall great stay. Thank you!

We loved our stay. The proper is so well designed and the rooftop is a must visit. The area can be a bit concerning with people on the street but overall great stay. Thank you!

This is such a gorgeous hotel — every turn of the eye is filled with tasteful, elegant and whimsical details. I had a basic room, but it had a beautiful window, lovely bed/bedding and a divine bathroom. Loved the wet bar items and indulged in many. :) Definitely have at least a drink on the rooftop! Beautiful views and taste sensations. The staff here is fantastic, too. I was well taken care of and looked after, which was so nice as I was traveling solo and a bit taken aback at the surrounding area.

This is such a gorgeous hotel — every turn of the eye is filled with tasteful, elegant and whimsical details. I had a basic room, but it had a beautiful window, lovely bed/bedding and a divine bathroom. Loved the wet bar items and indulged in many. :) Definitely have at least a drink on the rooftop! Beautiful views and taste sensations. The staff here is fantastic, too. I was well taken care of and looked after, which was so nice as I was traveling solo and a bit taken aback at the surrounding area.

That the hotel boast Aesop products but two of the 5 in the room are clearly refills of something else. I know the product brand well and chemical pink for hand soap and chemical green for body soap. Deceiving as is their “amenities charge” they sneak in.

The property itself was nice, but the area around then property was horrible. It was dirty and filled with transient people the whole time I was there. Loud throughout the night which caused for a lack of sleep. Wouldn't recommend.

The property itself was nice, but the area around then property was horrible. It was dirty and filled with transient people the whole time I was there. Loud throughout the night which caused for a lack of sleep. Wouldn't recommend.

Loved the room and the decor, loved the lobby and decor. Loved the other guests - so many from Europe! The sad situation with unhoused people in streets on blocks near the hotel.

Neat, quiet, comfy & welcoming. Good friendly service. Nothing

Very nice property in a very sketchy area—the Tenderloin. Convenient for business in the Civic Center or attending the opera or symphony. The area is not dangerous, just filled with victims of the homeless crisis of which SF is ground zero. Market Street, once the Fifth Avenue of SF, is a shambles. One hopes that news of some solution to this tragedy will be forthcoming shortly.

Very nice property in a very sketchy area—the Tenderloin. Convenient for business in the Civic Center or attending the opera or symphony. The area is not dangerous, just filled with victims of the homeless crisis of which SF is ground zero. Market Street, once the Fifth Avenue of SF, is a shambles. One hopes that news of some solution to this tragedy will be forthcoming shortly.

Very good

This was my first time staying at the Proper. I really didn’t know what to expect. I was extremely surprised at how clean the facility is and how will maintain the rooms are. The staff are extremely friendly and courteous and go out of their way to be helpful. The food is excellent. I definitely recommend this unique hotel for anybody looking for a good value for money accommodation.

This was my first time staying at the Proper. I really didn’t know what to expect. I was extremely surprised at how clean the facility is and how will maintain the rooms are. The staff are extremely friendly and courteous and go out of their way to be helpful. The food is excellent. I definitely recommend this unique hotel for anybody looking for a good value for money accommodation.

Location is terrible. Zombie land outside both doors. Without much security. Location. Didn’t like the rooms either.

Only complaint was bathroom was very dark hard to see getting ready

Only complaint was bathroom was very dark hard to see getting ready

Xx

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Good, except for the vagrancy outside the hotel.

Good, except for the vagrancy outside the hotel.

The design was great. The location is really bad. The hotel is not doing enough to ensure guests can come and go safely.

Gorgeous decor, area is rough

Gorgeous decor, area is rough

Loved the hotel, design, service and food. Rooms aren’t big but well designed. The neighborhood is a little suspect, but they provide complimentary car service within 3 miles of hotel which was great.

Loved the hotel, design, service and food. Rooms aren’t big but well designed. The neighborhood is a little suspect, but they provide complimentary car service within 3 miles of hotel which was great.

The good: - great room service - great shower - complementary bottled still water - a lovely rooftop restaurant - shuttle service to any place within 5 miles The bad: - plenty of homelessness around the hotel - slightly thin noise protection in the rooms 4.3/5 stars

The good: - great room service - great shower - complementary bottled still water - a lovely rooftop restaurant - shuttle service to any place within 5 miles The bad: - plenty of homelessness around the hotel - slightly thin noise protection in the rooms 4.3/5 stars

The location is horrific! When we arrived

The location is horrific! When we arrived

The hotel was excellent. Boutique with lots of amenities, great staff, great location. Rooftop bar, coffee in the AM, and very clean environment.

The hotel was excellent. Boutique with lots of amenities, great staff, great location. Rooftop bar, coffee in the AM, and very clean environment.

Gorgeous

Enjoyed the hotel, especially the staff, but could do without the constant throbbing of music. Service was friendly, professional, and outstanding in every way.

This is a lovely hotel done by a chain of hotels I like. This particular hotel is not of the same standard. The interior is less welcoming, the location is very bad and unsafe, plus 3/4 of the block is surrounded by homeless camps. The hotel offers to drive you away within a 3 mile area, but this hardly makes up for this. Very little in walking distance, and you definitely don’t want to be walking here at night. The bathroom was also a nice design but lacked simple amenities like a makeup mirror, hairdryer, any space to put things. The staff was polite but not helpful or welcoming.

This is a great hotel, beautifully decorated with a great lobby, and restaurant/bar both in the lobby and on the rooftop. The hotel service is friendly. But the one huge flaw is valet parking—it is ridiculously expensive and takes forever to get your car.

The hotel is great, beautifully designed and well maintained; the mail issue is you feel unsafe every time you step foot outside of it. Hundreds of drug addicts and mentally ill people all over the place. It is unfortunate that such a nice hotel is in this abandoned from god location.

Area where hotel is located is a bit hard to get to park and/or parking valet at $100 per night is outrageously expensive especially considering area is a bit dirty and unsafe.

The location of this hotel is across from an open drug market. As a result, they lock all of the doors to the hotel. When I arrived, the doors were locked with no one there and I was standing there with my bags that my friend had basically thrown at me across the sidewalk. It was so scary.

Overall a decent hotel, but probably not my favorite.

The hotel was great, staff was friendly and accomodating, and there was great amenities. The rooftop bar was amazing. Lots of shopping within walking distance. My only concern was the surrounding area around the hotel after dark was unsafe as there was dozens of people loitering & questionable activity outside the building. I was offered drugs and even witnessed a couple fights breakout on 2 different nights as we walked back to hotel. We limited our time walking outside after dark because of this. Daytime was better.

Seemed like limited staff at the hotel.

We enjoyed the rooftop lounge, Charmaine. Even though it was raining out, it was nice to look out over the lights of the City. The special afternoon Nutcracker Tea in Villon was an excellent seasonal treat; breakfast there the next morning was also excellent. It's a very cool place with a neat vibe. Excellent, very helpful staff at every turn.

The hotel itself is lovely, comfortable and clean. However parking at the hotel is $89 each night, which is insane. I would understand $50, but $90 is ridiculous. And for that sum, it took the valet 45 minutes (!!) to bring my car to the hotel. They warn you it will take half an hour, but it was longer. Would not ever stay here again due to the inconvenience and cost of parking.

The area was ok. Lots of people loitering about nearby and didn’t feel safe to walk-about with the family.

The hotel was dirty

Wonderful service and beautiful, stylish property

The surrounding area feels a little overrun w homeless folks but I didn't feel terribly unsafe.

This hotel is adorable! The artwork and the decor are wonderful. The room was very quiet and had a great nights sleep.

The not so good: We had one really horrible night because of loud post-concert patrons in the hallways from midnight to 3:00 am. The second night was much better. The worst part of this hotel is the location, which is something we probably should have investigated before booking. The streets are empty of pedestrians but full of unhoused persons (some of which were exhibiting aggressive behaviors like throwing rocks or fighting), so it was not a location where you felt comfortable walking. In sum, the hotel and its amenities are wonderful but the location is shady, not allowing for direct walking exploration/enjoyment of the immediate neighborhood (which for us is part of the fun of visiting new places).

Wonderful hotel. Make sure to make a reservation for drinks at the rooftop restaurant. The location is in a poor section of town but the security and the free shuttle help you feel safe.

I really loved everything about the hotel but the location of it , unfortunately there are 100's of homeless people on the street right next to the hotel which felt unsafe being around that. Until the homeless situation is fixed in that city I wouldn't recommend to stay in that area.

I’m a big fan of Kelly Wearstler’s designs and love boutique hotels because they have the ability to personalize your stay and make it special. The rooms were tiny which they can’t change, but they can update their mattresses to be more comfortable. Aside from cool decor this hotel lacked personal touches to overcome the fact that their customers are there despite the homeless problem surrounding the building. Spend a few nights in Madison de la luz in New Orleans and you’ll understand that the personal touches matter just as much as cool wallpaper or a nice lobby. We switched hotels after 2 sleepless nights to a hotel that had better mattresses, more room to feel comfortable and fewer homeless people.

While the Tenderloin district is less than favorable in terms of feeling safe, the minute we drove up to the hotel, we felt very safe, even with valet parking our car. The hotel and the staff offer the best service of any hotel I have visited worldwide. The hotel itself is absolutely gorgeous and is an architectural dream. The Sharmine rooftop was chic with a classy vibe. We were just there for one night but we would go back.

Loved the hotel itself but would not stay here again due to the location - it is in the Tenderloin and not safe to walk to and from after dark.

Lovely rooms, food is very expensive. great location. The homeless scene and poverty in SF is terrible.

Everything was great!

beautiful property, great decor, comfortable beds, lovely lobby- very stylish rooftop bar

I love this hotel and stay often!

We loved our stay and the staff was amazing! We also loved the restaurants on-site (best rooftop bar/restaurant)! It was SO nice to have access to the house car that would take us anywhere w/in 3 miles when available.

This phenomenal hotel is an overdue breath of fresh air in a city in desperate need of more rooftop dining, more simple elegance. This was a staycation for us, and I'll be recommending it to everyone coming into town. And going to Charmaine's whenever possible in the interim.

Being greeted with a glass of bubbly is definitely a plus!! Our room was not ready when we checked in, we were told it would be ready in 30 minutes but had to wait close to 1 1/2 hour. Great location close to the BART station and to the Orpheum Theatre where I was seeing a show. The short walk on market street was very “interesting” especially at night time! Strong police presence made me feel safer though. Had a drink at Charmaine’s rooftop bar after the show. You have priority access if you’re staying at the hotel. Great cocktails and beautiful view of San Francisco.

The front desk staff (particularly Peter) was exceptionally welcoming, friendly and knowledgeable. The common areas are very stylish, comfortable and functional. The restaurants both have excellent food and service. Top flight hotel. Fantastic bakery across the street. There are a number of homeless on the streets around the hotel, which is sad and caused us not to walk around the local area at night.

The Proper is beautiful! Restaurant s are great and service was as well. Definitely recommend

This was the most wonderful hotel I've stayed at in a very long time! Greeted with a glass of bubbles and the best staff! Everyone was so friendly!

Beautiful hotel! The rooms were beautiful and every common space was decorated with so much care. It was in a good location & the staff were super helpful & friendly. Highly recommend the rooftop bar as well!

I was very very impressed at tge exceptional friendliness and willingness to meet every need from all the staff. What a gem that is walking distance from the Orpheum Theatre!

It’s in the hood.