Marriott San Francisco Fisherman's Wharf

Clean room. Expensive parking, daily amenities fee and not sure what they offered for the $35 per day.

Very good

Exceptional

Everything was great!

Walkable to the Wharf & Ghirardelli square The staff was unpleasant and unhelpful No where to sit outside. Anytime we have stayed at Marriott they have complimentary self serve coffee. We went down to lobby at 6:25 am for coffee to go. Made us wait until exactly 6:30 am to pour us 2 cups of coffee to go for $12.00.The food was overpriced and subpar. 20.00 for 2 scrambled eggs & hash browns.Paid for a balcony room, usually has a couple chairs to sit outside. Barely big enough for 2 people and no where to sit. We did pull a small ottoman out of the room to sit. No makeup mirror. Charge 5.00 to use washer & 5.00 for dryer- clothes were completely dry at $3.00. The vending machine for soda/ water was $3.25 each, but did not give change nor would take it all in quarters. Hollywood breakfast & lunch was right around the corner. For 20.00 the plated breakfast was amazing and plenty of food. Coffee was 3.00 with refills. Maybe if the staff was not so rude and unhelpful the other petty things listed above probably would not have been a big deal.

Walkable to the Wharf & Ghirardelli square The staff was unpleasant and unhelpful No where to sit outside. Anytime we have stayed at Marriott they have complimentary self serve coffee. We went down to lobby at 6:25 am for coffee to go. Made us wait until exactly 6:30 am to pour us 2 cups of coffee to go for $12.00.The food was overpriced and subpar. 20.00 for 2 scrambled eggs & hash browns.Paid for a balcony room, usually has a couple chairs to sit outside. Barely big enough for 2 people and no where to sit. We did pull a small ottoman out of the room to sit. No makeup mirror. Charge 5.00 to use washer & 5.00 for dryer- clothes were completely dry at $3.00. The vending machine for soda/ water was $3.25 each, but did not give change nor would take it all in quarters. Hollywood breakfast & lunch was right around the corner. For 20.00 the plated breakfast was amazing and plenty of food. Coffee was 3.00 with refills. Maybe if the staff was not so rude and unhelpful the other petty things listed above probably would not have been a big deal.

Great hotel at a Great location. For breakfast I would recommend Hollywood Cafe at the corner.

Perfect place to stay in the perfect location for a weekend. Our border collie was welcomed with smiles, too. Thank you!

The property was clean and well cared for. The staff was helpful and courteous. I would highly recommend this property.

Lots of construction around the streets on arrival.

Lots of construction around the streets on arrival.

No room service, no full-time restaurant. Other than that, lovely place!

Everything was great, we really enjoyed our stay.

No bfast but it's fine a lot of breakfast around the Area

It was a good location near Fisherman’s Wharf which is a central tourist location. They provided a restaurant which was reasonably priced and good food. I had to check out before leaving the area and the luggage lockers were outsourced and a bit pricey.

Great customer service. Clean room. Wonderful bar and restaurant.

Poor

Good

Clean Old school, very long corridor to get to the room, bar is depressing, noisy a/c in the room

Safe neighborhood and nice hotel. We’d go back again!

Location, in-house coin laundry, water dispenser. Front desk manager Welly, he is thoughtful and helpful. Noisy environments. The second floor is street level, window towards footpath and road. Got told lies by two front desk ladies, one old lady wears mask lied in my face and the other indian lady on the phone just kept on interrupting me till I told her I need to talk to her manager.

Taking out $800 for deposit is sickening as it was more than the actual hotel stay $97 a day to park plus $45 destination fee is outrageous . When I called to resolve the issue the hotel tells me we have other guest standing in front of them then hangs up .the gentleman’s parking the cars were amazing to my family and I but the rest of the staff is very condescending and brush u off like you don’t matter. I will never stay in a Marriott hotel ever again especially when they nonchalantly double charged my card and told me they can’t do Anything about it i just have to wait to see what happens

No complimentary coffee or water paid$20 for 2 cups of coffee… nickle and diming travlers!

The room was pretty good, and the housekeeping staff were consistently excellent and accommodating. The location is extremely good if you're visiting San Francisco regarding things to see/do and how easy it is to get transport. I had a fairly long stay, but the fire alarm went off twice in a week. That was quite annoying, there was no fire thankfully but while leaving the hotel and waiting at the muster point, there was no notable guidance from staff. If it was a real fire, that's less than ideal. The most annoying thing was that I paid for my reservation on booking.com. However, the hotel did not register my payment and charged me again for my stay. I got no help from the staff at the front desk while trying to explain my situation, and it took a long while after contacting support to get my money back. I had to send my receipt of payment multiple times. Honestly the hotel offers good value for money but the lack of help from the front desk and lack of transparency about how they're charging me makes it hard to recommend.

The room was pretty good, and the housekeeping staff were consistently excellent and accommodating. The location is extremely good if you're visiting San Francisco regarding things to see/do and how easy it is to get transport. I had a fairly long stay, but the fire alarm went off twice in a week. That was quite annoying, there was no fire thankfully but while leaving the hotel and waiting at the muster point, there was no notable guidance from staff. If it was a real fire, that's less than ideal. The most annoying thing was that I paid for my reservation on booking.com. However, the hotel did not register my payment and charged me again for my stay. I got no help from the staff at the front desk while trying to explain my situation, and it took a long while after contacting support to get my money back. I had to send my receipt of payment multiple times. Honestly the hotel offers good value for money but the lack of help from the front desk and lack of transparency about how they're charging me makes it hard to recommend.

The bathroom vent didn’t work and the bathroom is extremely small! The door hits the toilet. Not much room to move around in. The breakfast was “okay”.

Exceptional

Location was good and room ok Breakfast was horrible with a monsterous price tag

Staff was amazing easy check in and check out was smooth was able to obtain a complementary water bottle gifted to me by the front desk staff member

and tip. My room didn’t have any in-room tea/coffee. No free Wi-Fi - I have unlimited data on my phone but it was annoying to use it as hotspot for my other devices. Also no bag hold services - I’ve

Staff was really nice. We arrived 2 1/2 hrs b4 check in time but we got early check in. Vallet staff very friendly and prompt also.

Close to just about everything and a reasonable price. Beds and room were clean and comfortable.

Everything was great!

Not bad

Restaurant had ridiculous prices even for San Francisco

Room was clean. Staff was very helpful in answering questions and very nice.

Great location, updated hotel, friendly staff but pricey breakfast at restaurant. Walking distance to cruise ship(20 minutes), great restaurants, drug store & Trader Joe’s. Would stay here again. Ask for a high floor to avoid street noise.

Lovely. Great location.,

clean room

clean room

Staff was excellent

Staff was excellent

Exceptional

Too many hidden fees!!!!! They will nickel and dime you at every turn The buffet was not worth the price They even taxed the parking fee in a separate line item on the bill $10.50 tax per day on $75 parking fee!!!! That's not right!!!

Good

Good

Location, cleanliness, size of room Small bathroom

good location. quiet.

good location. quiet.

Location No Bellman service, no bottled water, need to pay for the storage of the luggage.

Location No Bellman service, no bottled water, need to pay for the storage of the luggage.

The location was great. The staff was good. The pet fee was expensive as well as the parking. I would not recommend parking at the hotel and rather walk for a much cheaper rate nearby.

The location was great. The staff was good. The pet fee was expensive as well as the parking. I would not recommend parking at the hotel and rather walk for a much cheaper rate nearby.

The staff was so nice, hotel was super clean and location was perfect for our stay

The staff was so nice, hotel was super clean and location was perfect for our stay

Pillows on the bed were completely flat - very uncomfortable Ordered a single egg and sausage for breakfast and was given an “American Breakfast “ at $33 which I didn’t want or eat all of.

Very good

Superb

Superb

Good location clean and comfortable Too many hidden fees!!!!! They will nickel and dime you at every turn The buffet was not worth the price They even taxed the parking fee in a separate line item on the bill $10.50 tax per day on $75 parking fee!!!! That's not right!!!

Wonderful. Clean. Close to everything!

Wonderful. Clean. Close to everything!

But the eggs Benedict was very good and the fresh oj was very good.

But the eggs Benedict was very good and the fresh oj was very good.

The staff was excellent and it was a very walkable area

The staff was excellent and it was a very walkable area

The service and attention was great, we slept well and the valet guys were so helpful. My whole family enjoyed their stay and look forward to staying there again.

The service and attention was great, we slept well and the valet guys were so helpful. My whole family enjoyed their stay and look forward to staying there again.

I have to pay for expensive parking, not included.

I have to pay for expensive parking, not included.

The room was spotless! The staff are very friendly.

The room was spotless! The staff are very friendly.

Clean room, friendly staff, close to fisherman’s wharf, easy to walk

Clean room, friendly staff, close to fisherman’s wharf, easy to walk

Food: Super expensive, two breakfast buffets will cost $60+ tip. Unfortunately there is no continental breakfast or even complimentary coffee. So if you need a cup of coffee, its $6. We had $20/day in credits which helped some. Parking: $75/day in a city where you really don't need a car at all. Wished we didn't have to park there. Valet only. Location: Pretty good, its a short walk to the bus stop, from there you can go almost anywhere.

Food: Super expensive, two breakfast buffets will cost $60+ tip. Unfortunately there is no continental breakfast or even complimentary coffee. So if you need a cup of coffee, its $6. We had $20/day in credits which helped some. Parking: $75/day in a city where you really don't need a car at all. Wished we didn't have to park there. Valet only. Location: Pretty good, its a short walk to the bus stop, from there you can go almost anywhere.

great

great

nothing

Nearby restaurants and stores. N/a

Great location if you’re in San Francisco. Convenient access to the wharf and pier

Great location if you’re in San Francisco. Convenient access to the wharf and pier

No onsite Coffee shop. Coffee stops at 11am with breakfast.

Comfy bed. $20 credit at the bar.

The rooms were clean and the cleaning staff was very friendly. Its been over 2 weeks since I was there though and the coldness of the counter staff still stands out to me. I was very shocked by it as it it is clearly a destination hotel for Marriott. I have honestly met better trained hospitality at a Hampton in. The valets were also never at there stand when you needed them and came across rude as well when I had asked for a liggage cart. I dont want to be too hard on everyone there I just had much higher expectations. Im flying back this week and I will give it another shot hoping that fleet week was just an off weekend for them.

The rooms were clean and the cleaning staff was very friendly. Its been over 2 weeks since I was there though and the coldness of the counter staff still stands out to me. I was very shocked by it as it it is clearly a destination hotel for Marriott. I have honestly met better trained hospitality at a Hampton in. The valets were also never at there stand when you needed them and came across rude as well when I had asked for a liggage cart. I dont want to be too hard on everyone there I just had much higher expectations. Im flying back this week and I will give it another shot hoping that fleet week was just an off weekend for them.

From the moment you pull up the hotel starts with overpricing. $75 a day +tax. And then check in and find out they charge you $35 a day for travelers fee. They say if you purchase something from the restaurant or bar each day they will deduct $20. Restaurant/bar closes at 9:00 and we got in late so we went to the bar for a drink. $19 for a glass of house wine and I think @$12-14 for a beer.Next morning went to breakfast and we find out the buffet is $38 per person. Asked if you wanted juice or coffee before seeing a menu and find out $9 for a glass of orange juice. I ordered the buffet but I don’t drink coffee and my wife had an omelet and coffee. Check came to $100 for 2 people and charged us $6.50 for coffee for my wife that came with my meal. At check out there was a $42 dollar charge at the restaurant from our last day and we didn’t use the restaurant or bar that day.when I asked about it they said they mistakenly charged us for someone else’s meal. There also didn’t appear to be any free coffee in the lobby which there always seems to be at every other hotel we stayed at. This hotel is just price gouging. We had meals out the rest of our trip and found the hotel prices were about 40% higher than anything in the area. Felt like we have been taking advantage of. Don’t stay here

From the moment you pull up the hotel starts with overpricing. $75 a day +tax. And then check in and find out they charge you $35 a day for travelers fee. They say if you purchase something from the restaurant or bar each day they will deduct $20. Restaurant/bar closes at 9:00 and we got in late so we went to the bar for a drink. $19 for a glass of house wine and I think @$12-14 for a beer.Next morning went to breakfast and we find out the buffet is $38 per person. Asked if you wanted juice or coffee before seeing a menu and find out $9 for a glass of orange juice. I ordered the buffet but I don’t drink coffee and my wife had an omelet and coffee. Check came to $100 for 2 people and charged us $6.50 for coffee for my wife that came with my meal. At check out there was a $42 dollar charge at the restaurant from our last day and we didn’t use the restaurant or bar that day.when I asked about it they said they mistakenly charged us for someone else’s meal. There also didn’t appear to be any free coffee in the lobby which there always seems to be at every other hotel we stayed at. This hotel is just price gouging. We had meals out the rest of our trip and found the hotel prices were about 40% higher than anything in the area. Felt like we have been taking advantage of. Don’t stay here

Great location with friendly staff. Beds were very hard otherwise great.

Great location with friendly staff. Beds were very hard otherwise great.

Great staff

Great staff

Excellent location, great staff and safe area.

Excellent location, great staff and safe area.

Nice hotel! Great staff! Great location for walking to shops and reasturants on fishermans warf and pier 39!!

Nice hotel! Great staff! Great location for walking to shops and reasturants on fishermans warf and pier 39!!

Close to everthing The price was way over the average range on a daily basis!!! Next added another $75.00 just to park our car not including all the taxes !! I would expect the appearance to be on point from the Marriot !!!

You have to pay $35 a day and has to consume it. Very pricey breakfast. It’s a rip off

Me and my family stayed here on vacation and I have nothing but positive things to say about it. Great location about a ten minute walk away from fisherman’s wharf, and about a 15 minute walk from little Italy. Clean room and they give you 25$ a day in food/ drink credit in their restaurant. Definitely recommend

Me and my family stayed here on vacation and I have nothing but positive things to say about it. Great location about a ten minute walk away from fisherman’s wharf, and about a 15 minute walk from little Italy. Clean room and they give you 25$ a day in food/ drink credit in their restaurant. Definitely recommend

Hotel was nice, food offerings were extremely expensive given the quality...especially breakfast. But, the bar staff did make a great latte whenever I asked. Hotel is very convenient to everything we wanted to see. Parking was expensive so we opted not to bring a car.

Hotel was nice, food offerings were extremely expensive given the quality...especially breakfast. But, the bar staff did make a great latte whenever I asked. Hotel is very convenient to everything we wanted to see. Parking was expensive so we opted not to bring a car.

It was in a safe area not that far from Fisherman's Wharf

It was in a safe area not that far from Fisherman's Wharf

They charged US dollars 35 for nothing

They charged US dollars 35 for nothing

Great location. Clean rooms, free WiFi, helpful staff. Coffee maker in room was not good. Bottles were provided but getting water from gym on 2nd floor or from lobby was not convenient. Perhaps a dispenser near the lift on every floor would be helpful. Shower caps could be provided.

below average

below average

You need to put two comfortable chairs for sitting in your rooms in addition to the desk chair.

Did not like the resort fees!

Did not like the resort fees!

Dated facility. Old popcorn sound dampening ceiling. No info on the hotel given out or in the room.$35 Destination property charge is ridiculous.

clean and spacious comfortable beds quiet pretty good fitness room staff was very accommodating, friendly and professional whether valet, desk staff or restaurant staff Windows don't open, bathrooms lack good ventilation

Convenient location to fisherman’s wharf. Great staff!

Convenient location to fisherman’s wharf. Great staff!

Great location for walking and exploring along the Wharf area. The gym and bar/restaurant are clean and functional. However, the front desk does not hold luggage after checkout, although the hotel across the street will. And the service in the restaurant for breakfast was incredibly slow and the food was subpar. There are great places to eat and drink all around, so don't use the hotel for anything but sleeping. The windows do open for fresh air, which was nice. Overall, I would recommend for convenience, cleanliness, and price.

Great location for walking and exploring along the Wharf area. The gym and bar/restaurant are clean and functional. However, the front desk does not hold luggage after checkout, although the hotel across the street will. And the service in the restaurant for breakfast was incredibly slow and the food was subpar. There are great places to eat and drink all around, so don't use the hotel for anything but sleeping. The windows do open for fresh air, which was nice. Overall, I would recommend for convenience, cleanliness, and price.

Good stay

Good stay

Bed comfort was great. Localization of the hotel is perfect

Bed comfort was great. Localization of the hotel is perfect

Great location, very clean and kind, helpful staff!

Great location, very clean and kind, helpful staff!

The lobby area was very spacious and connected to open seating which we used for games, visiting, and memory making.

The lobby area was very spacious and connected to open seating which we used for games, visiting, and memory making.

Property itself was good. Clean rooms and a gym. Down falls, our room had a weird odor that never went away and one HUGE downfall was there was no bell service so we were unable to leave bags until our flight left

Property itself was good. Clean rooms and a gym. Down falls, our room had a weird odor that never went away and one HUGE downfall was there was no bell service so we were unable to leave bags until our flight left

The toilet was broken at 1am, they told us to use the lobby restroom, they never came to fix it! Staff

Great hotel. Food a little on expensive side

Great hotel. Food a little on expensive side

This hotel charge $40 amenity fee per night which I am not aware and Expedia I believe didn't disclose. Because of that, I went over my budget as I stayed for 6 nights.

This hotel charge $40 amenity fee per night which I am not aware and Expedia I believe didn't disclose. Because of that, I went over my budget as I stayed for 6 nights.

We like everything about the Marriott. We were allowed to check in early( even though we reserved a double, the one king was wonderful!!! The staff was superb!!!!! We will stay here again.

We like everything about the Marriott. We were allowed to check in early( even though we reserved a double, the one king was wonderful!!! The staff was superb!!!!! We will stay here again.

Parking is expensive and only valet is available but no concierge service was a huge issue. We had to pay and go to the hotel across the street to hold our bags when we arrived because rooms weren’t available and when we left because our flight was in the evening

Parking is expensive and only valet is available but no concierge service was a huge issue. We had to pay and go to the hotel across the street to hold our bags when we arrived because rooms weren’t available and when we left because our flight was in the evening

Our room was not ready at check-in time. The fee for valet parking was a bit much with all the taxes applied.

Great property, close to everything and friendly staff

Great property, close to everything and friendly staff

Would have liked a cheaper parking option. $85/day for valet 😬

Would have liked a cheaper parking option. $85/day for valet 😬

I liked that is was walkable to Fisherman’s Wharf. That room was nice and comfortable.

I liked that is was walkable to Fisherman’s Wharf. That room was nice and comfortable.

Walking distance to all the tourist areas which was nice.

Walking distance to all the tourist areas which was nice.

Everything except for the mandatory resort fee($35 which wasn't disclosed or I didn't notice).

There is no luggage service. So bad

There is no luggage service. So bad

Breakfast was not included.

Breakfast was not included.

Able to walk to many places from hotel. Clean, friendly.

Able to walk to many places from hotel. Clean, friendly.

The hotel was clean and very well kept. The beds were comfortable and the rooms were very quiet at night. For the most part, everyone was extremely pleasant and helpful. If you are driving in and are unfamiliar with the area, pull right in on the east side of the hotel and valet park. It's costly,($75 per night), but well worth it. The only thing I can say that is negative is that they have a night time "security" guard who really needs to brush up on his people skills. If you aren't in the lobby very late, or very early, (I'm an early riser), you won't see him. Other than him, everyone is wonderful. I would definitely stay again.

The hotel was clean and very well kept. The beds were comfortable and the rooms were very quiet at night. For the most part, everyone was extremely pleasant and helpful. If you are driving in and are unfamiliar with the area, pull right in on the east side of the hotel and valet park. It's costly,($75 per night), but well worth it. The only thing I can say that is negative is that they have a night time "security" guard who really needs to brush up on his people skills. If you aren't in the lobby very late, or very early, (I'm an early riser), you won't see him. Other than him, everyone is wonderful. I would definitely stay again.

Great location near the Warf.

Great location near the Warf.

Clean and close to Pier 39. I prefer if they have safe

Really nice and comfy bed I can't think of any :)

Overall our stay was good but on out last night all the vending machines on floors not working. It was not convenient to walk and go to Walgreens just to buy bottled water. I have been to several Marriott but breakfast was included.

Overall our stay was good but on out last night all the vending machines on floors not working. It was not convenient to walk and go to Walgreens just to buy bottled water. I have been to several Marriott but breakfast was included.

Very close to all tourist attractions

Very close to all tourist attractions

This hotel was lovely

This hotel was lovely

The hotel is very clean and best of all, we had a great experience with each staff member we met. I would definitely recommend this place and we will book this place if we ever come back to San Francisco!

The hotel is very clean and best of all, we had a great experience with each staff member we met. I would definitely recommend this place and we will book this place if we ever come back to San Francisco!

Terrible

Terrible

Nice location and clean room

Nice location and clean room

The hotel was extremely clean and the room service was done daily. The hallway scent was so fresh and I like how the hotel gave me water bottles so I could fill them up whenever I needed to. The location was super convenient and I was able to navigate around easily.

The hotel was extremely clean and the room service was done daily. The hallway scent was so fresh and I like how the hotel gave me water bottles so I could fill them up whenever I needed to. The location was super convenient and I was able to navigate around easily.

It was great, very accessible and near everything and everywhere

It was great, very accessible and near everything and everywhere

Only one mirror in room - in bathroom. Restaurant had inconvenient hours. Front desk staff not friendly.

Only one mirror in room - in bathroom. Restaurant had inconvenient hours. Front desk staff not friendly.

The Marriott was an excellent selection for our vacation stay. Exactly location to walk to the Fisherman’s Wharf. Staff was nice and friendly.

The Marriott was an excellent selection for our vacation stay. Exactly location to walk to the Fisherman’s Wharf. Staff was nice and friendly.

The common areas in the guest area were not well maintained. The vending machines were empty, in both the lobby and guest floor. Booking through a 3rd party site does not give you access to the wi-fi, that amenity costs an additional 18 dollars per day.

The common areas in the guest area were not well maintained. The vending machines were empty, in both the lobby and guest floor. Booking through a 3rd party site does not give you access to the wi-fi, that amenity costs an additional 18 dollars per day.

Can was so helpful .

Can was so helpful .

Great location wonderful staff

Great location wonderful staff

There were a lot of extras in this reservation. Parking is valet only at $75/day, not included. In Expedia this place is listed as a Breakfast included hotel. But it is only AVAILABLE at $30/person, not included. It's not a bad hotel, but it would be nice if they didn't engage in these gimmicks and just told the truth upfront.

There were a lot of extras in this reservation. Parking is valet only at $75/day, not included. In Expedia this place is listed as a Breakfast included hotel. But it is only AVAILABLE at $30/person, not included. It's not a bad hotel, but it would be nice if they didn't engage in these gimmicks and just told the truth upfront.

TY

TY

Beautiful

Beautiful

King Room was surprising large with lots of storage (drawers) to put clothes in. Had a mini fridge but no Microwave. Bathroom was nice with a large shower. Everything looked recently remodeled. Bed was comfy, pillows not so but everyone has a favorite pillow type. Lobby non-descript but most desk clerks were friendly. Restaurant open for breakfast and dinner only. Very Expensive. You can find better and cheaper options outside the hotel. I would book this hotel again.

King Room was surprising large with lots of storage (drawers) to put clothes in. Had a mini fridge but no Microwave. Bathroom was nice with a large shower. Everything looked recently remodeled. Bed was comfy, pillows not so but everyone has a favorite pillow type. Lobby non-descript but most desk clerks were friendly. Restaurant open for breakfast and dinner only. Very Expensive. You can find better and cheaper options outside the hotel. I would book this hotel again.

Assigned front desk (asian) lady on thr night of May 25th has an attitude, not willing to help answer our question and gave me this look. She needs more training. Hotel is very nice and clean

Assigned front desk (asian) lady on thr night of May 25th has an attitude, not willing to help answer our question and gave me this look. She needs more training. Hotel is very nice and clean

Staff was great and the room was clean

Staff was great and the room was clean

Great location and the property was clean and very nice.

Great location and the property was clean and very nice.

This was the first time I’ve ever stayed at a hotel where Wi-Fi required an additional daily fee — quite surprising in this day and age. On top of that, if you need to store your luggage after checkout, the hotel offers no storage space at all; you have to pay extra to store it at a nearby hotel. Another thing to note is that the ground floor is actually considered the basement, and the second floor is the main floor. If you’re staying on the second floor, be prepared for potentially unbearable noise. Overall, not a great experience given to it’s cost.

This was the first time I’ve ever stayed at a hotel where Wi-Fi required an additional daily fee — quite surprising in this day and age. On top of that, if you need to store your luggage after checkout, the hotel offers no storage space at all; you have to pay extra to store it at a nearby hotel. Another thing to note is that the ground floor is actually considered the basement, and the second floor is the main floor. If you’re staying on the second floor, be prepared for potentially unbearable noise. Overall, not a great experience given to it’s cost.

Nice hotel but what is going on with the destination fee? Like an obscure way to rip people of on nonsensical fees. It should be put directly into the price and not doing dodgy business like this.

Nice hotel but what is going on with the destination fee? Like an obscure way to rip people of on nonsensical fees. It should be put directly into the price and not doing dodgy business like this.

Very Cleaned

Very Cleaned

Breakfast was way too expensive. $9 for a Plain bagel and $6.50 for a cup of coffee!

Breakfast was way too expensive. $9 for a Plain bagel and $6.50 for a cup of coffee!

This restaurant prices were very high. We’ll have to eat elsewhere next time.

This restaurant prices were very high. We’ll have to eat elsewhere next time.

very poor form from Expedia as it was listed and not available. Though at a price, 70.00 american dollars. Not happy. People at venue very helpful.

very poor form from Expedia as it was listed and not available. Though at a price, 70.00 american dollars. Not happy. People at venue very helpful.

The buffet and parking are outrageously priced. There is no pool and no Shuttle to the airport.

The buffet and parking are outrageously priced. There is no pool and no Shuttle to the airport.

Lunch and dinner options are okay, the breakfast buffet is average, but there is a la carte option. Owerall I would recommend the hotel.

Lunch and dinner options are okay, the breakfast buffet is average, but there is a la carte option. Owerall I would recommend the hotel.

Super clean and very close to the pier was very nice. No parking but valet.

Super clean and very close to the pier was very nice. No parking but valet.

Great service and friendly atmosphere

Great service and friendly atmosphere

Great location and great food. The parking however, lacks severely. Despite that, it’s still a great place to stay if you want to enjoy the city.

Great location and great food. The parking however, lacks severely. Despite that, it’s still a great place to stay if you want to enjoy the city.

The staff at this property far exceeded our expectations. The two girls who initially greeted us at the front desk were very friendly. We absolutely adored Darlene at the bar. She went out of her way to make us feel welcome and worked so incredibly hard bartending alone for a large number of patrons. I have to give MAJOR kudos to Grace B for going way above and beyond for accommodating us and allowing us a late check out. It helped tremendously and we appreciated her wonderful service so much. Lovely stay - will definitely return!!

The staff at this property far exceeded our expectations. The two girls who initially greeted us at the front desk were very friendly. We absolutely adored Darlene at the bar. She went out of her way to make us feel welcome and worked so incredibly hard bartending alone for a large number of patrons. I have to give MAJOR kudos to Grace B for going way above and beyond for accommodating us and allowing us a late check out. It helped tremendously and we appreciated her wonderful service so much. Lovely stay - will definitely return!!

Everything was an extra charge. The WiFi, microwave etc.

Everything was an extra charge. The WiFi, microwave etc.

Great location

Great location

Nice

The employee checking me in was terribly rude and tried to make me feel like I am committing a crime for booking through Expedia which is one of my most favorite sites. If I wanted to spend a few hundred dollars just to gain some extra points on my bonvoy membership, wouldn’t I? She also said she cannot accept tips? I have never heard of this as the rest of the employees were happily accepting of the tips that I gave. It seemed she was unhappy to help me from the beginning which was rarely something that happened to me and my family. Would never return to this hotel

Very clean property. Plenty of space in the room. Nice bar. Close to Pier 39.

Gteat!

expensive daily parking plus tax on parking. Bogus destination fees that would offset when using the restaurants, which never happened. Poor food quality.

The bed are very comfortable

Couldn’t really use the $30 on anything. I don’t eat breakfast or drink alcohol. That part was a bummer.

The staff were all very helpful

This property is a walking distance to the Fisherman's wharf and Ghirardelli square. It is so convenient and safe

The whole 3rd floor smelled like baby poop

They nickel and dime you for everything…

The staff and room were superb. Be aware that the breakfast is buffet style only. This aside, the hotel was well kept, clean, and well managed.

This location is close to Bimbos and it was very easy to walk to the New Years Eve event. In the morning our group walked to Buena Vista for Irish coffee and breakfast. Amazing experience.

It's not about the money. It's the way they say, "I misunderstood." Why would someone misunderstand three times? But I like the stay.

Ok

Convenient location for Fishermans wharf

In town for work. Wonderful staff, clean and safe

When we ask for something from the room service they don’t provide us anything till the next day

Easy access

Excellent horel

Great location

Enjoyed our stay in SF. Hotel is walkable to the wharf

Perfect location, very helpful and pleasant staff, luxury feel lobby.

I loved my stay! My beds were made up every day, my kids LOVED that their blankets and plushies were reset in the bed for them. Great and super friendly staff! The valet guys were awesome and very friendly! I'll definitely be back.

Overall it was a great stay. The only disadvantage was that there was no baggage storage availability on site. Major convenience was early check in and late checkout. Hotel dining was very good. Definitely would stay there again.

It was beautifully kept

Great place

Location

Great property and location

Very nice clean and comfortable rooms. Food was great in the restaurant. The location certainly can’t be beat in Fishermans wharf.

We had bedbugs crawling on the pillow

Proximity to a lot of places to see in San Francisco. The vallet parking attendants were very nice and friendly.

It is a nice stay. Parking fee is a bit high at $ 75/day $10ish parking tax.

The hotel location is fantastic. Fishermans wharf is just a couple of minutes walking distance. What did come to a suprise is the $30 per day which the hotel charge you per day with the information that "you use it or loose it". This kinda force you to attach yourself to the hotel restaurant. This extra charge did come to a suprise. We were not aware of tnis extra cost during the expedia reaervation. I think Expedia should inform us better.

The room was very clean and felt very comfortable. The area is very convenient, very close to the shore. The staff was very nice and welcoming. There's a nice gym with a washer and dryer too, which is unusual, but appreciated. The only minor issue is that there's no view of the beautiful surroundings, just for those wondering, but this is not a problem.