Hyatt Centric Fisherman's Wharf San Francisco

Staff were excellent and went above and beyond helping me with everything.

Hotel was a great location

Staff was extremely friendly and helpful. Rooms were clean. We appreciated the motion sensored lighting.

Also is well located, close to Pier 39 and one of the electric Trolley 🚎 stop

Highly recommend . Room was very clean and staff was very professionals

Nice staff

Superb

Location was ideal for walking and taking in all the action.

Loved that it was walking distance to many places and accessible to all public transport (bus, cable car, etc). But the one thing my husband and I enjoyed the most and we laughed that this was something we loved was the shower! We have stayed in many hotels and for some reason this was the best shower we have ever taken! Whatever filter or type of water they use it just seemed to be great and relaxing.

Very good

Excellent Hyatt experience and fantastic...

Exceptional

The escalator and one elevator were not working. It was hard to get luggage up from the one elevator to the lobby area. Needed help carrying luggage up the stairs.

Room was clean and the property was walking distance to Pier 39. The AC wasn’t as cold as we wanted it to be.

Despite the escalator and freight elevator being out of order. We enjoyed our stay. It’s walkable to Pier 39, the Ferris wheel on the boardwalk and Lombard St

Convenient location close to Fisherman's Wharf. Room and bed were clean and comfy. Maybe give it a miss until renovations are complete. Or wait for a great deal.

The property is very close to all the major tourist attractions. It’s just 5 minutes walk to pier 39 It’s family friendly hotel with clean room

Room was a good size and staff was very accommodating.

it is a reasonable place. i had difficulty getting hot water. They do have a good restuarant onsite, but no desk in the room makes it difficult for business travelers

Great staff clean room great place to stay

A lot of the facilities were not available. Lift for luggage to the ground floor was being renovated, the escalator was out of order for 3 of the 4 days we stayed., Foyer bathrooms were being renovated and the gym was being renovated.

The location close to Fisherman's Wharf A lot of the facilities were not available. Lift for luggage to the ground floor was being renovated, the escalator was out of order for 3 of the 4 days we stayed., Foyer bathrooms were being renovated and the gym was being renovated.

Great hotel for an excellent price. One of the best hotels in the Bay Area

They were renovating all of the rooms. Rooms are dated probably to the 80s or 90s. Great location, but rooms really need to be completely renovated. When we were there, they were in the process of replacing carpeting, beds, and furniture. But the bathrooms need a complete overhaul. The lighting in the rooms is awful. Best part is the location, and the restaurant food is incredible. The breakfasts are amazing.

Very nice.

Bed was very comfortable,, clean shower Resort fee 40$/day. Onsite parking 65$ a day, no breakfast

The location to Fisherman’s Wharf. The hotel was loud late into the night past midnight. No enforcement of quiet hours.

Bed was very comfortable,, clean shower Resort fee 40$/day. Onsite parking 65$ a day, no breakfast

The location to Fisherman’s Wharf. The hotel was loud late into the night past midnight. No enforcement of quiet hours.

Good location for my purposes. Clean room. Very good bar/restaurant.

Room was quiet, spacious and the most comfortable bed I’ve stayed in any hotel - breakfast was good but portions were far too big - typical of the US tbh - even when we asked for smaller portions they didn’t do so - a waste of time and resources - again typical of the US

Location Staff Room Extra Daily charges, (even if we did use benefits

Location Staff Room Extra Daily charges, (even if we did use benefits

Exceptional

Hot tub was warm at best...It should be set a couple degrees warmer...Also...Breakfast should be included in the price being it's relatively expensive to stay here

Perfect location! Staff was knowledgeable and very helpful

No continental breakfast as advertised.

Great location. Bed was so comfortable and great size. Room was a nice size where you didn’t feel cramped in. The elevators need to be fixed. Wait times would be up to five minutes for five floors.

Great location. Bed was so comfortable and great size. Room was a nice size where you didn’t feel cramped in. The elevators need to be fixed. Wait times would be up to five minutes for five floors.

Clean room and bathroom, great beds, great food quality in the restaurant. Unacceptable full maintenance for the price: Gym, two elevators over three (queue to go up and down all week and no access to staircase, unacceptable), restrooms in the lobby. Room service also wasn't high level (beds were poorly made).

Property was under renovation and only one elevator was available and some amenities not available at all. Should have been made aware of this when reservation was made.

Good location for sightseeing. Property was under renovation and only one elevator was available and some amenities not available at all. Should have been made aware of this when reservation was made.

Hotel was nice. Was under renovations. Overall would highly recommend 🙂

It would have been great! But during our stay it was not an accessible hotel. Had to do stairs to go to the elevators to the rooms. Hard to do with luggage and a stroller

Exceptional

Good location, staff was friendly. I wouldn’t say that the hotel was the most accessible option during our stay. Elevator on check in level was inoperable during our stay so we had to use stairs or an escalator that changed direction multiple times a day. Normally this would not be an issue for us but we were traveling with a one year old so navigating stairs with bags, a stroller and a child was definitely inconvenient. The room was decent, cleanliness could be improved but nothing that would stop me from going back.

Location was great, bathroom was not very clean…. No housekeeping services wasn’t good.

The rooms were modern, a generous size, and new. The location was good too. The elevator was very old and slow, but it looks like they are being upgraded. Also, the air conditioner was so loud it would wake me up at night and had to be shut off.

Noisy from corridors and had room with connecting door - do noisy from next door Destination fee discrepancy

Location and tidyness Unfriendly behaviour of a receptionist. We had booked a room through booking.com. During check-in, hotel receptionist djd not provide the room that we booked and blamed booking.com for advertising using wrong room pictures. They had to upgrade to another room with extra cost but did not agree on cost-free. After escalating to Booking.com, the cost was partially compensated.

I liked the overall location & proximity of the hotel to the main Fisherman's Wharf area along with a gorgeous restaurant serving 3 meals along with happy hours items was an added bonus. There was no option of self-parking facilities, so I had to rely on the Valet parking which could be very expensive for the overall stay at the property.

Amazing property, clean, our room wasn’t ready and we got upgraded to the new renovated part. Everything seemed perfect in brand spanking new from the carpet to the floor to the bathroom tile spectacular and they gave us a bottle of wine and we love the restaurant attached to it called the Brick and Beam.

Exceptional

Escalator was broken and one elevator also. Rooms were clean but had a slight smell ( probably cleaning product). Excellent location and staff was very friendly and helpful. Would stay there again.

The rooms are like new very stylish Great position near Fishermans Wharf The dining area has vintage brick walls and don't forget to check out the ceiling We only had breakfast 10 out of 10 And the bed was really comfortable The location of the toilet roll I know that might sound strange but for someone with a bad back it was a pain

Staff was welcoming. It was a quiet stay with a comfortable bed which is what we wanted. The Front desk and Valet were very helpful. The restaurant was very good for breakfast and dinner options however a bit pricey.

All around great for families.

Good location,friendly staff,clean room,bed good,plus food in the restaurant was good. The lights under the bed,going off on every movement, plus one side kept going on and off constantly (had to put pillow over it to stop the light going constantly),then finding out that they had taken out of my bank account a further £513.84 which is $700.57 which is pending at the moment but l can not now pay my bills on Monday,which means l will be in trouble. I was told that it has been a mistake and will be paid back. But not happy that it was done in the first place.

Very clean, modern, and staff was very friendly!

Wonderful hotel...staff extremely helpful! Clean, newly remodeled...bottle of wine when we arrived. Great location to tour city by trolly, bus or cab.

Great location, short walk to Pier 39

Unfortunately, the escalator wasn’t working, so knees had to endure some stairs. Otherwise, nice hotel, great staff, great location!

Superb

Location Its under construction/ renew

Its under construction/ renew

Clean rooms. Close to the wharf.

Good experience

It is clean and quiet It should provide coffee and water in front desk when coming to building

It is clean and quiet It should provide coffee and water in front desk when coming to building

Missing top sheet on bed only had the comforter but everything else was good

Location None

Superb

The location and cleanliness were great! Rooms a bit small, and can hear your neighbors

Location None

Convenient location!

Passable

The location and cleanliness were great! Rooms a bit small, and can hear your neighbors

Convenient location!

Hot tub was not working. My wife and I specifically booked this hotel because it had a hot tub. Definitely dissapointed, other than that it was fine . Location was good and staff was helpful .

Great hotel, great price

It is under remodeling process, but I was in the new part and the rooms are nice and good size

The decor and cleanliness was great. Beds were comfy and room was nice and clean/tidy. We booked the stay specifically for a hotel with a pool and hot tub for my kids. That was the reason we chose the hotel over other hotels. Once we got there we went searching for it and after not finding it we asked an employee and they shared the pool was not available, the area was under construction. Although this is understandable that should have been mentioned in the booking process, it was a night of crying from our children as that was the whole excitement of going there.

The decor and cleanliness was great. Beds were comfy and room was nice and clean/tidy. We booked the stay specifically for a hotel with a pool and hot tub for my kids. That was the reason we chose the hotel over other hotels. Once we got there we went searching for it and after not finding it we asked an employee and they shared the pool was not available, the area was under construction. Although this is understandable that should have been mentioned in the booking process, it was a night of crying from our children as that was the whole excitement of going there.

Location The restaurant was closed on Sunday

Just a good overall experience. Nothing fancy or exceptional. Worth the money.

Breakfast was ok. I ordered the croissant breakfast sandwich with no tomato or sauce and they put both on. Tried to get the waiters attention, but never came back by our table. I ended up taking a couple bites and left since I’m allergic to tomatoes and could not eat it. Wasted $24

Great customer service, everyone were so amazing

Front desk staff was unfriendly and unhelpful when I was picking up my key.

Room was updated and clean. Dark hallways. Outside looked like a boarded up hotel.

Room very clean. But hotel was in construction the hallway was dirty and my room had a plywood covering a hole in the shower ceiling. Outdated. A lot of construction noise on top of my room. My room was on the second floor. They should information the clients that is in construction before they book the rooms.

Decent hotel but my they hotel charges you $65 a night per parking , with fees etc it goes up to $115. I found it

Super location and food was excellent! Staff was friendly and efficient

Clean room and house keeper was friendly. Pool was not heated and not well kept with leaves in the hot tub. . We had construction noise in the mornings. Pipes were also noisy. Breakfast was amazing and the restaurant staff were so nice!

I called the day before to request early check-in. I was told that we could check in at 2 pm. When we got there, we were told there is never an early check-in. It was pouring rain, miserable. We would have stayed at our previous event if we knew our room would not be ready until after 4.

Staff was great. Went out of their way to help me facilitate an option for handicap when they were full for the evening. Huge thank you!

Yes

This place was under construction when we went, and the staff was not very good at accommodating guests during the construction.

Close to Fisherman’s Wharf, Big Bus tours, cable cars, pier 29 restaurants,and our cruise port with Princess Ruby to Hawaiian islands plus enjoyed bar and Brick & Beam restaurant daily at location was enjoyable too. Na

Excellent location and fantastic hotel.

Stayed in refurbished twin queen room. Very nice indeed, superb shower, super comfy beds, nice and quiet. Fantastic breakfast, brilliant location. Nothing

Wonderful location!

Fresh breakfast and clean room.

Nice staff

The location The bathroom was dirty, we paid extra for a city view which was a view of the parking lot.

Burger & other food left in the refrigerator from previous guest. Had to replace a lightbulb right when we arrived. Shower never got above lukewarm. Refrigerator wouldn’t stay cold. Half of the TV stations didn’t receive a signal. (One good note: They did send a kind engineer who offered to replace the refrigerator and attempt to work on the shower water temp, but it was already 9pm at night and we were leaving the next day.)

The room was clean and modern, the restaurant was excellent and s great location. The parking and driveway was congested and hard to navigate.

Good location. Parking was full so we had to park off site. Very inconvenient for unloading with children. One adult had to park the car down the street while the other adult had to carry all the children and the luggage up to the room. The staff did not offer any assistance with luggage. Not even the use of a luggage cart. The door to our room did not latch, which we discovered when we were trying to leave to get dinner at 7:30 at night. They sent maintenance up to try to fix it. They couldn’t fix it. Since the door could not be secured, we had to wait inside the room and couldn’t leave until the whole matter was resolved. It delayed our dinner significantly with hungry children. It was around 8:30pm by the time it was resolved. They ended up putting us in a new room. So we had the inconvenience of packing up our stuff and moving, which they only offered to do because the maintenance staff member insisted to the office staff that he couldn’t fix the door easily (the maintenance man was very nice). There was no offer of a discount/food voucher/or upgrade of any kind, not even an apology, which was frustrating because it was a major inconvenience to entertain tired and hungry children at 8:30 at night. We specifically paid for breakfast to be included. When we went down to breakfast the next day. There was a long line of people waiting to be seated. They only had three people serving tables. The restaurant did not have all available tables being utilized despite the long line. We ended up leaving after waiting for 15 minutes without moving in the line. So we did not get to use the breakfast voucher that we paid for. They should have staffed it appropriately and opened up more tables. Overall, it was a decent location but the service was not great. I would not stay there again.

Our room was lovely and recently renovated on the 5th floor. The staff and manager were so welcoming and we enjoyed the hot tub many times. Security and valet were also great. The room we were in was definitely not sound proof and we could hear guest in the room next to us and in the hall. Everything smelled very new and there was construction going on in other parts of the hotel but we were mostly unbothered. Would definitely stay here again.

All was great

There’s no notice of ongoing renovations in the hotel on booking.com or the hotel website. There was drilling and hammering from 9 am to 5 pm everyday. We would go with another hotel if we knew there was construction going on here. The water machine was not available due to construction in that room. Resort felt like extra because wifi wasn’t working and water wasn’t replaced in the room - which is explicitly mentioned why resort fee is charged. Some staff was very unpleasant and rude when we mentioned some of these things

Pool equipment was broken and construction was going on Saturday at 8am

Staff was very accommodating. I would stay again.

Great location! Friendly staff!

Locations was perfect, 5-10 mins walk to restaurants, tours the Wharf. We booked 2 rooms both were good.

I think they are remodeling or updating, which is great but during the normal hours if you are working in your room or trying to rest from travel it was incredibly loud and I could feel the vibrations from the work being done.

Very nice and clean hotel

We received an updated room, bed was comfortable. Breakfast was delicious. Big outdoor pool was not heated and all the kids were in a tiny Hot tub! . It wasn’t as pleasant, unable to relax!

Location was good for walking . Great hair dryer! The hotel is a bit run down. The rooms are in need of a renovation and so are the carpets. No coffee machine in room. No rooms with a view.

Not keen on the room. We were looking out at the roof and other romms. No view! Higher floor

When we arrived at the hotel, I was told that they had overbooked, gave me a letter promising me that the Holiday Inn across the street would give me the same wonderful experience. Not. I understand that hotels want to fill their rooms, but I do feel that we should have been given a call or an email as a heads up. IF I wanted to stay at the Holiday Inn, I would have reserved room. The front desk clerk acted like he really didn't give a damn and that is not acceptable. Before I sound like a Karen, I booked this room as a little pick me up from our regular life. We were in San Francisco on some business and our business has been very tough lately. Normally I'd book a less expensive place, but I wanted this to be just a little special.

Clean

Great location! Walking to main attractions & restaurants. Rooms kept clean and fresh.

The hotel was nice and clean. The room was a good size. Staff was friendly.

Everyone was very nice but the hotel needs a major remodel. Not sure if it was just our room but very old. Did not want to use the shower.

Nice clean hotel, full service, at Fisherman’s Wharf, close to attractions. Great pool and health club.

property undergoing a lot of building work. Whilst they are working hard to minimise noise and disruption a 7am wake up to banging followed by power tools at 8.15am. Made it difficult to conduct Zoom meetings in the room

We paid almost $300 per night for a supposed four-star hotel, but the experience felt closer to a motel. The hotel is under renovation, yet this was not clearly disclosed. The property is dusty, noisy, and filled with a strong chemical smell. Our “renovated” room was dark, the bathroom outdated, and the windows and carpets dirty. The restaurant also felt unclean. Another issue was the misleading “breakfast included” option during booking — in reality, breakfast was extra. Because the reservation was final sale, we were stuck. Otherwise we would have left immediately. The two stars are only for the hardworking cleaning lady and the helpful bellboy who assisted us with renting bikes. There are much better options in the area. I would not recommend this hotel.

Good

Very well located walking distance. Very clean and nice staff.

Plenty of restaurants, shops and things to do nearby, this is a great central location.

Our TV didn’t work for our entire three day stay. Staff came to our room and said we could get the news channel and that’s all. Very disappointing. The store in the hotel had several alcohol beverages but not any Diet Coke or sparkling water.

Our TV didn’t work for our entire three day stay. Staff came to our room and said we could get the news channel and that’s all. Very disappointing. The store in the hotel had several alcohol beverages but not any Diet Coke or sparkling water.

So spotless, wonderful and amazing hotel! Very friendly staffs

So spotless, wonderful and amazing hotel! Very friendly staffs

Staff was very helpful. Great location.

Staff was very helpful. Great location.

There was construction goingbon and was not informed of thisbprior to or at check in. When i called the front desk about it theybwere really rude. At check in they were really rudeand didnt seem to care about thier guests. I was told by the manager adell that if i didnt like the noise at 8am that o could go somewhere else. So rude. I will jwvwr stay here again.

There was construction goingbon and was not informed of thisbprior to or at check in. When i called the front desk about it theybwere really rude. At check in they were really rudeand didnt seem to care about thier guests. I was told by the manager adell that if i didnt like the noise at 8am that o could go somewhere else. So rude. I will jwvwr stay here again.

It was clean and convenient. 3.5 stars

It was clean and convenient. 3.5 stars

Cute hotel, services were limited and shower wasn’t the greatest; would stats again for a night given location and you get what you pay for.

Cute hotel, services were limited and shower wasn’t the greatest; would stats again for a night given location and you get what you pay for.

Friendly staff, room clean and very close to najor attractions.

Friendly staff, room clean and very close to najor attractions.

Amazing staff.

Amazing staff.

Easy check in but needs more valet service personnel. Hot water came and went. Location to Wharf is excellent and an easy quick walk.

Easy check in but needs more valet service personnel. Hot water came and went. Location to Wharf is excellent and an easy quick walk.

Needs updates

Needs updates

Staff was very nice. Rooms/amenities pretty basic so fine for business travel I supppse. Locations is great for exploring wharf area

Staff was very nice. Rooms/amenities pretty basic so fine for business travel I supppse. Locations is great for exploring wharf area

Staff were amazing and room very comfortable.

Staff were amazing and room very comfortable.

Malisimo

Malisimo

Staff was excellent and super friendly. Rooms were clean and very nice. Amazing location too!

Staff was excellent and super friendly. Rooms were clean and very nice. Amazing location too!

Nice hotel with an upscale branding.

Nice hotel with an upscale branding.

The room was so comfortable and clean! The beds are very soft and cozy. The front desk staff is super friendly. Location is amazing to walk to pier 39 and access lots of all that is San Francisco!

The room was so comfortable and clean! The beds are very soft and cozy. The front desk staff is super friendly. Location is amazing to walk to pier 39 and access lots of all that is San Francisco!

Good restaurant.

Good restaurant.

customer service, location, lobby/lounge

customer service, location, lobby/lounge

Staff was great and friendly

Staff was great and friendly

Down rated a bit because no robes were supplied and the hotel is somewhat basic

Down rated a bit because no robes were supplied and the hotel is somewhat basic

Spotless room. Great staff. Friendliest and attentive. Great location at Fisherman's Wharf. We look forward to a return visit.

Spotless room. Great staff. Friendliest and attentive. Great location at Fisherman's Wharf. We look forward to a return visit.

Great stay

Great stay

The amenities listed stated there was continental breakfast, but that was not available. My kids love continental breakfast which was one of the reasons why I picked it. Regarding parking, we paid $65 (listed at $55) per day. Charging was available. We parked valet, which was the only option, and asked for the car to be charged. One valet did this, but another valet did not charge it on 2 separate occasions despite us asking for it to be. Very disappointing.

The amenities listed stated there was continental breakfast, but that was not available. My kids love continental breakfast which was one of the reasons why I picked it. Regarding parking, we paid $65 (listed at $55) per day. Charging was available. We parked valet, which was the only option, and asked for the car to be charged. One valet did this, but another valet did not charge it on 2 separate occasions despite us asking for it to be. Very disappointing.

Great location!! Close to everything, within walking distance! The people were great. Valet service was excellent! Definitely recommend it.

Great location!! Close to everything, within walking distance! The people were great. Valet service was excellent! Definitely recommend it.

We love staying here, always clean and all staff are super friendly and helpful. The beds are comfy and I always sleep well. Many places to visit that are walkable. Also it’s a plus having the valet parking. 🙂

We love staying here, always clean and all staff are super friendly and helpful. The beds are comfy and I always sleep well. Many places to visit that are walkable. Also it’s a plus having the valet parking. 🙂

Charging the same resort fee as the Hyatt Regency Waikiki, but Hyatt Centric San Francisco has no on-site restaurants nor bars on Sundays nor Mondays.

Charging the same resort fee as the Hyatt Regency Waikiki, but Hyatt Centric San Francisco has no on-site restaurants nor bars on Sundays nor Mondays.

Friendly service all throughout the hotel, good breakfast, safe and walkable location.

Friendly service all throughout the hotel, good breakfast, safe and walkable location.

Staff was extremely helpful and catered to our needs. Very comfortable in our room.

Staff was extremely helpful and catered to our needs. Very comfortable in our room.

If the waiter asked for a tip, he should behave with dignity, not as if he was asked for something for free. Such service in a cafe costs nothing. The hotel is good, but the service in the cafe needs to be changed.

If the waiter asked for a tip, he should behave with dignity, not as if he was asked for something for free. Such service in a cafe costs nothing. The hotel is good, but the service in the cafe needs to be changed.

Good location, clean room

Good location, clean room

This Hyatt is located in a very popular tourist area, which we enjoyed. The location was convenient and the hotel was very clean. The staff were also very friendly and helpful.

This Hyatt is located in a very popular tourist area, which we enjoyed. The location was convenient and the hotel was very clean. The staff were also very friendly and helpful.

Perfect location within walking distance for the pier

Perfect location within walking distance for the pier

clean room Staff was fantastic

clean room Staff was fantastic

On arrival, parking situation felt rushed. They were fully booked but still able to get me a spot in their garage. Pricey at $55, but convenient and less then others in the area. Lobby small but cute/cozy. Staff friendly and quick. Restaurant in lobby always full. Only stopped by for drinks but food looked yummy. Room basic but clean. Pool and jacuzzi were small, but only the kids used it and it was empty the couple times we went.

On arrival, parking situation felt rushed. They were fully booked but still able to get me a spot in their garage. Pricey at $55, but convenient and less then others in the area. Lobby small but cute/cozy. Staff friendly and quick. Restaurant in lobby always full. Only stopped by for drinks but food looked yummy. Room basic but clean. Pool and jacuzzi were small, but only the kids used it and it was empty the couple times we went.

Great stay cozy room , friendly staff

Great stay cozy room , friendly staff

The room is dated, the carpet is really gross. I am excited to hear they are being renovated. That should match price point more. The lobby and restaurant are beautiful.

The room is dated, the carpet is really gross. I am excited to hear they are being renovated. That should match price point more. The lobby and restaurant are beautiful.

The staff was nice enough to give us an early check-in. We got there at like 930 AM and a room was ready for us. Perfect for the weary traveler! Perfect location. Stay here. Don’t stay downtown.

The staff was nice enough to give us an early check-in. We got there at like 930 AM and a room was ready for us. Perfect for the weary traveler! Perfect location. Stay here. Don’t stay downtown.

Friendly staff. I also arrived much earlier than check in time. They were able to get me right into a room.

Friendly staff. I also arrived much earlier than check in time. They were able to get me right into a room.

Staff was wonderful!

Staff was wonderful!

As

As

Front desk staff was OK. The cleaning crew was amazing. Very quick and efficient and accommodating. The hotel itself needs some attention. The elevators were borderline scary to be in. There was zero USB ports in the room. I had to go hang out in the lobby several times in order to charge my insulin pump. Very inconvenient.

Front desk staff was OK. The cleaning crew was amazing. Very quick and efficient and accommodating. The hotel itself needs some attention. The elevators were borderline scary to be in. There was zero USB ports in the room. I had to go hang out in the lobby several times in order to charge my insulin pump. Very inconvenient.

Clean, very pleasant staff, great location

Clean, very pleasant staff, great location

Spencer Potter

Spencer Potter

Easy to access the tourist attractions around fisherman’s wharf. Parking fee is pricey.

Easy to access the tourist attractions around fisherman’s wharf. Parking fee is pricey.

**Bathroom floor needed mopped and shower needs cleaned or shower caulking replaced **Bed, very uncomfortable **Amenities, What Amenities, no coffee maker or quick access to coffee in the building, no mini refrigerator.

**Bathroom floor needed mopped and shower needs cleaned or shower caulking replaced **Bed, very uncomfortable **Amenities, What Amenities, no coffee maker or quick access to coffee in the building, no mini refrigerator.

Wonderful Stay

Wonderful Stay

Very nice and clearn

Very nice and clearn

Good location

Good location

The TV didn't work. Couldn't maintain a signal so the screen blanked out every 3 seconds. Just left it off.

The TV didn't work. Couldn't maintain a signal so the screen blanked out every 3 seconds. Just left it off.

The experience would have been good overall but due to a clinical error, other people were given our hotel key and walked in as my husband was in the shower and I was getting ready. It was very embarrassing and I called the desk immediately. They did apologize and give a bottle of wine for the issue.

The experience would have been good overall but due to a clinical error, other people were given our hotel key and walked in as my husband was in the shower and I was getting ready. It was very embarrassing and I called the desk immediately. They did apologize and give a bottle of wine for the issue.

Not so special but nice place to stay

Not so special but nice place to stay

Parking little price but easy access

Parking little price but easy access

Room was very clean. Staff very helpful, friendly. Vaket parking only at $55 a was great for me may be high for some.

Room was very clean. Staff very helpful, friendly. Vaket parking only at $55 a was great for me may be high for some.

Overbooked

Overbooked

While the amenities were satisfactory, the room suffered from a poor view, and the bathroom fixtures, specifically the faucets, were loose.

Wonderful

The room is spotless with cleaning every day and the staff were all very helpful and friendly.

When I booked it mentioned a free bottle of wine. We never received it. Breakfast is soooo expensive. The food wasn’t bad but you can walk to a much cheaper place to eat. We also were out of towners so we had to pay $50 a day to park. You can find that much cheaper a block away. We did love the location but this was not worth the cost. There was much cheaper in that same area. I gave it a 4 because the rooms were clean and comfortable but nothing spectacular. The location was amazing. We walked everywhere. Which is how we figured out there were much cheaper places near by.

great room, spacious and clean, good area. recommend

Great location for touring, safe and accommodating hotel.

It all wonderful. The staff was very helpful allowing for two separate reservations for two different days and a late checkout. Thank you for everything.

I had room 543, that had an adjoining door to the next room. 2 of the 3 nights the noise level was extreme. Mostly started after 2AM. Horrible paper thin wall.

Clean and great location

Very fast check in service and great valet! Everyone was nice and accommodating.

Nothing

Excellent location and very helpful staff.

The room was dirty, the charging port were not working.

Only nice things are staff and location!

The manager, Mitchell went above & beyond for our stay! Great food, great location and great amenities.

Our stay was wonderful. Hotel staff and check in process was smooth. Room was excellent and very clean. Hotel location is superb. Walking distance to Fisherman’s Wharf. Would definitely recommend & stay again on our next visit.

They accommodated extended check out for a few hours as well as extended valet parking with no additional charge. That was really nice. The whole property is clean & the surrounding areas. It’s quiet & you can walk to the wharf. Accessible to all the restaurants & shops.

Early check in, sparkly clean room with city view. We will def stay @ Hyatt Centric in the future👍

Everything was perfect!

All is well

Very bad !

Super location easy walking to all the tourist locations Great food and hospitality services

Elevators are a far walk. But otherwise it was great! The valet guys were absolutely the best! Helped us with directions. I give them 5 stars!

The staff is amazing!! Very helpful and kind. The Hotel needs updated. The interior is so outdated and not very welcoming. No microwave in the rooms or anywhere to set your suitcase. You have to pay 55.00 each night to park in their garage. Be prepared with cash to tip the nice valet guys. The pool is clean. You have to pay extra to eat breakfast Buffett. I guess for a Hyatt, I thought it would be more modern. It was a nice stay overall. Enjoy.

Rooms are runned down and badly need improvements. Staff at the restaurant were great!

We had friends that came out from the east coast and the location of the hotel fit our needs perfectly.

Everything ok

Very satisfied

How large the hotel actually was compared to how it looks from the outside. Clean spacious rooms with comfortable beds.

Second time staying here with my family. Clean rooms, comfy beds, walking distance to many restaurants and tourists spots, quick valet, friendly staff.

C

We enjoyed our stay very much. The room was nice, beds were comfortable, the pool was heated as stated and the hot tub was perfect. Pool has towels which we were happy to see!

Room was disgusting. Shower was super dirty. Was expensive for the quality of a less than average hotel.

Staff was very welcome and the rooms was clean.

Shower was just ok, breakfast was ok, and customer service was great checking in

I liked that we could walk to many places. The staff was friendly. Loved the bar atmosphere. Was nice pool area and glad it was heated! Beds were comfortable.

very nice staff

very nice hotel and staff.

Our stay was nice. Staff was friendly. Location is close to wharf and other attractions.

It was okay

I came to San Francisco with my adult son to explore the city on foot. The location was ideal for walking to the Pier, Lombard Street, Ghiradelli Square, and more. The room was clean and all the workers were pleasant. We were happy with our stay.

Nice hotel, smart area, super clean room, great breakfast.

3 night stay, lovely hotel, great location, spacious room and no complaints.

Very basic hotel. Old amenities

Great room

Excellent

Hotel is dated

Asked where to park and they said they didn't know. No parking options offered.

Room was very clean, staff was very helpful, didn’t use hot tub or go to breakfast , but dinner was great and the gym was clean and relevant

Rooms were clean. Staff was extremely helpful.

A lot of homeless near by

Great staff. Could get a king size bed and a dbl for a shared family room. Very convenient location Cheaper parking than some of the others in the area and a better feel.

Place was located perfectly,

Room was clean. Staff persons were nice. It is located in a very convenient area for tourist attractions.

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The hotel Hyatt Centric was walking distance to the different piers, cable cars and lots of restaurants to choose from! Our first time in San Francisco and we had a great time!

We have stayed here before & loved the location such a walkable hotel to all the sights to see. We feel very safe walking around

Easy walk to shops

Very satisfied. Will be back soon. Thank you

Clean room and helpful people

No hot water warm shower at best super loud at

Furniture was worn, dark inside, toilet wouldn’t flush properly.

The “heated pool” was why we booked this hotel. It was not heated, coldest pool I’ve ever been in. Did not return to it. The hot tub is small and fit only about 4 people and it was blocked off.

Staff courteous

Great property and staff, excellent location. Highly recommend this property!!!

I would definitely stay at the Hyatt Centric Fisherman’s Wharf.

I had to phone Expedia to get the check in person to grant me the King bed that Expedia advertised and that I paid for! The Expedia team did a great job going to bat for me. I ended up with the nice room as advertised.

Clean hotel, dated interior, free bottled water and great service

Location

The Hotel is in a great location and we had courtyard views which were quiet. Everything is walkable from there and clean. My room was fine, nothing special but in my moms room first the toilet didn't work, and i then it was dripping and kept her awake, despite asking for it to be fixed three times it wasn't. They did not give the option of changing rooms, and the staff were friendly but did not fix the problem. Very dissapointing for the price point.

Great place to stay.

This hotel had a good location and the room had most amenities you would expect. The shower, however, was pretty grimy, with lots of black mould and the pressure was pretty bad too. Our room was on the same level as the pool, which meant we had to keep our cutains closed at all times, as anyone at the pool would've had a full view inside our room. The pool didnt look particilatly inviting, not at all like the official pictures, so we didn't use it. Overall this hotel served its purpose, but I feel it was overpriced for the quality and wouldn't choose it again.

Great location and great rooms. Very clean with lovely helpful staff

convenient location

The hotel is in a great location! Our bed was made without a sheet…asked three times for a sheet. We eventually got it but they expected me to make the bed! The customer service was just okay from the time we arrived.

The only negative was the distance from the elevator to our room, on opposite side of the building. But the property is old, that’s why.

Be aware of rooms with a twin door as you will be able to listen to every conversation the people in the room next to you have. Overall hotel seems pretty dated but staff was friendly.

A short walk from Fisherman’s Wharf, Ghirardelli Square and the waterfront. Close to the action but down a nice quiet street. The rooms were clean and well maintained. The hotel offers a delicious breakfast both buffet and menu and the lounge also offers a good variety menu.

BEDS and pillows were the best…. Really really comfortable. Staff were super friendly.

Outside of the hotel looks dirty & run down. The lobby looks nice. The rooms are just average. The water pressure in the shower was terrible. I think the rooms are over priced at $271 a night. Also, I didn’t realize until our last night that there was no flat sheet on the bed. That grossed me out. Will not stay here again.

perfect , close to everything.

Paid extra for a city room view and

Excellent hotel and amazing room. Extremely clean and absolutely zero concerns or issues. Excellent location for any activities near the wharf. Highly recommend!

Clean updated rooms. Staff was very courteous and helpful. Bed and pillows were great. Great location for tourists.

Hotel was overrun Weird elevators Noisy

The front desk give another room to us way from our underage kid.while when we booking we mentioned we need it next to our room because it’s under age kid it self.we are 3 rd floor and he is on 5th floor.and the front desk didn’t even try to fix it or accommodate what we ask for.horrible service

Bien todo bien

We have an oversized truck and they have a few spots out front for oversized parking. Which was a relief! Walkable to the Fisherman’s Wharf- just like the name. Enjoyed our stay. Fast and friendly check in and out.

Everything was great

Great location; steps from fisherman’s wharf, cable cars, walking distance to Ghirardelli Square. Rooms were spacious, and front desk check in was friendly.

Great location to explore fisherman's wharf.

Very clean and close to pier 39

Nice hotel in a nice location. The beds were kind of small and sagged and there was one elevator that sounded like it was on its last days, none of the lights worked and really seemed to struggle.

We like that it was from walking distance of Pier 39

Staff at the front counter are rude, unwelcoming and not friendly at all. When we checked in they were not happy or welcoming of paying guests. They never explained the hotels amenities or services or where we could go for breaks/dinner. There is no room service and I even had to go and get my own breakfast bowl and spoon in the morning as no one would bring it to my room. Poor service for such an expensive room per night.

very clean it was a great stay

Quiet and nice hotel!

Very disappointed in my stay room had huge stains in the carpet. Very outdated, not even usb chargers.

Prime location, friendly and professional staff

Overall I felt that hotel was average due to the cleanliness of the property. Immediately walking into my room an odor reminiscent of cat urine hit me in the face which instantly downgraded my entire experience. I will say that the staff were very friendly and the "Marketplace" where you could buy food/drinks was adequate however there were not many food options beyond candy and chips.

A good place to base yourself to explore San Francisco, bonus that the hotel hire out bikes free of charge, had a great time cycling over the Golden Gate on them.

Other than that, its a decent stay for a night.

I usually do not like to leave reviews but given the outrageous price we paid for this so called 5* hotel, the room was well below expectations. A few things that did

The beds were super comfy!

Good

Some of the hotel is starting to show its age, and our room had a bit of a musty smell although appeared to be well cleaned. The pool wasn’t heated nearly enough to combat the windy days we were there, which was a shame. Given it’s billed as a family friendly place, it would’ve been nice to be provided with access to pool toys etc. I was disappointed by their use of disposable cups and water bottles instead of providing glassware and refillable bottles.

Enjoyed being near the pier. Walking distance

Location, Location, Location

Very nice!

When checking out, I asked for a valet receipt and saw a $255 charge—far too high for two days of parking. The staff said they “assumed” I had two cars. No apology was offered, though they did credit my card. Between the lack of communication, delayed check-in, and billing error, I would not trust staying here again.

The location of this hotel is walkable to fisherman’s wharf. The staff was nice and attentive. We stayed here for one night before heading to Napa. We were given a queen bed but had reserved a king. We wanted to check in at 2pm instead of their regular check in time so we agreed. The room was an ADA room and had a pool view from the window. The shower was very difficult to figure out how to work the faucet, seems like an installation issue. The room had a lot of visible signs of wear and tear. For the price of the room we paid I expected a better maintained room.

Location couldn’t be better.

Didn’t have a great experience our room was dirty and had I don’t even know what was on the bed. We got checked into another room and it was fine but the toilet ran all night and a maintenance man took an hour and a half to fix it. Makes me think the cleanness of the hotel wasn’t ideal.

Cuarto muy chico y camas demasiado chicas , siento que las habitaciones dobles deberían tener camas King .

We stayed here for the San Francisco marathon. We were very close to all the activity. The hotel was clean and safe.

On-site parking is a plus for a San Francisco hotel, if a bit pricey here.

Great staff

Convenient, clean and comfy beds

Hotel was close to Fishermans Wharf, easy check in, quiet, friendly staff.

The woman who helped us check in early was extremely kind and helpful. The room was clean, quiet, and comfortable. Good and convenient Internet with Chromecast availability on the TV. The kids enjoyed the pool, which was 3 feet throughout. Fitness room was fine, though missing towels and the garbage was filled up with wipes (I presume we caught them between service). We didn't eat at the restaurant because of prices, but for breakfast, a Starbucks around the corner made for convenient early morning option. Nearby Trader Joe's was also helpful. Great location near Fisherman's Wharf with easy access to various public transportation options. Would definitely stay again!

Good

This hotel was a disappointment when it came to amenities and parking. Very stingy with in room amenities. The biggest issue was the lack of transparency on the cost of overnight parking in the garage connected to the hotel. First, the hotel should offer free parking for guests, with an option to pay for valet parking. They only offer valet which was inconvenient because the nearby pay pots did not offer overnight parking. The sign for valet shows $75.00 + tax per night. What the sign didn't show, and nor did the staff advise, there is a $35.00 destination fee added along with other taxes. One night of parking was $126.00 which is outrageous. I would not recommend this hotel to anyone visiting San Francisco.

Service

Pool closes too early and bar opens too late

Excellent room quality and owner was very friendly and offered great dining suggestions nearby! Great service, I would definitely stay here again!

We enjoyed our stay. Everyone very friendly and helpful. Very nice place.

Super convenient and newly renovated. Best value in the area

It was comfortable and fun.

Great location, polite staff, clean, great restaurant

Excellent place to stay. Location, cleanliness, and helpful courteous staff and service. The Brick and Beam, restaurant on site has outstanding breakfast and dinner. Especially in the morning the servers were wonderful. I would definitely stay again.

Great location!

Great location...arrived early in the morning and they had our room ready to check-in right away.

Cleaning staff was amazing. Even tucked in my daughter’s stuffed animals! Made her smile. Everyone was super nice. The valet staff was amazing as well!

The required valet is so lame. $75 plus tax! They know they can corner us and they do. At checkout, I was told I had privilege to use the lot until 2 PM but then another employee stepped in and said I did not, that I had to leave immediately. When I picked up my car, the attendant told the customer in front of me that HE had access until 2 PM. I questioned this, saying that I was told I did not have access until 2 PM, and he shrugged and said “it must be something about the Fourth of July“ OK. What!? this doesn’t make sense, I had paid for 24 hour valet starting from 4 PM the day prior - that Math don’t Math! Rip off!

No microwave, and the fridge is so small you can barely fit anything in it. I also did not like how they only provided 3 towels for my family of 4, but when I called and asked for a fourth towel they sent it up immediately. The staff was very friendly and helpful and the room was clean. They charge way too much for parking though. Overall it was a good experience and I would stay again.

Overall it was ok, but had difficulty with WiFi so had to go to a library for 2 important meetings. Also I didn’t like that the sheet covers were changed every other day.

Parking is expensive

The property was nice and clean. Rooms were spacious. The only downside was parking. Valet was the only parking option and it was $75.

Room is very clean.

Staff was very friendly and helpful

This was in a great walkable location to most places. Felt very safe there. Pool was great although it was a big wind tunnel in the pool area and the hot tub could be much bigger. Rooms were spacious and beds were super comfortable.

They didn’t honor the valet parking that hotel.com said was covered or any of the gold member perks. The front desk was not very friendly

Over rated mattress was terrible for the rate, will never book here

Love staying

Great location.

Walking distance to lots of places. But, the restaurant/bar was only open for breakfast and dinner.

The host was very knowledgeable and helpful. We were able to walk everywhere we wanted to go. He told us what was close by how to get on the trains. It was lovely. The lobby was wonderful clean. We enjoyed wine and food at the connected restaurant and the room was very relaxing and clean. Great location close to everything. Very nice

Overall, my stay at the Hyatt Centric was wonderful. Check-in was smooth, the staff was welcoming, the food was amazing—especially the dry rub wings—and the room was clean and refreshing. Unfortunately, check-out was a letdown. I was ignored for several minutes, and when I was finally assisted, the service felt rushed and dismissive. It was disappointing to end an otherwise great stay on that note, but aside from that one experience, everything else was excellent.