Hilton San Francisco Financial District

Air conditioning

Great stay with clean rooms and great views!

Nice staff. Great location. Always try to stay here when I get the opportunity.

Had a noise complaint that wasn’t necessary

Very clean and friendly

Got charged over $100 for another individual's bar bill which they were so persistent was not a mistake. Never received an apology for the insane lack of customer service.

Smell like weed, expensive, rooms are super small

Peaceful and clean, perfect location

It was clean and quiet

Every thing was very good and next time will come again at this hotel

Room was super small, and mediocre. Not what you would expect at a Hilton AT ALL definitely not what was advertised. Staff was rude and extremely nasty. The manager was called over but unfortunately we weren’t able to cancel reservation.

Clean room, friendly staff, and I had a good view to the city

For a property in the middle of the city in an older part of the city and right in the heart of Chinatown, this property is awesome. But it’s missing a lot of the amenities that Hilton’s are known for. The finishes are not as high end, the ac is not updated (found out they are just window boxes like found in cheap hotels that leak air), no room service, and smaller bathrooms. Being in the heart of a busy city and having the open air conditioner means you can hear the cars and people and planes flying by. It’s a very noisy hotel. It’s not all bad, it’s safe and secure and the staff are very friendly. The parking is safe and secure but $74 per night. Will I stay there again, probably not if I’m looking for a quite high end experience, but for quick access to city sure!

The bathroom was not properly cleaned when we checked in. There was pee on the toilet seat. The subsequent days were ok though.

The Wifi access only granted if I revealed my phone # & email address by joining Hilton’s membership of some kind. The room’s atmosphere, at best grimey, with it’s old ugly furniture all painted black to disguise the age & cleanliness. Parking inside the hotel was very expensive & judging by the warn signs: also unsafe.

Wonderful staff and amazing breakfast.

Clean and close by many attractions, restaurants, and bars.

We booked the bay view room and it was beautiful!! The location is beautiful! Parking was easy. You can walk to various locations here. If you check out you can still leave your car parked there until 3pm. Will come back!

Over priced parking, the refrigerator is not working right, the tub does not look like Hilton level. There were diets under the table that looks like they didn’t vacuum well. We stayed there 4 years ago and were happy but disappointed this time. Our expectations were not met. Wil look for another hotel on our next visit to SF.

I love the Hilton!

nice clean and great hotel

Perfect area within walking distance from north beach (little Italy ) China town the pier . My spot to stay when I come here to visit

We took the trip to San Francisco for my birthday weekend. The room was clean but smelled musty. The bathroom definitely needs to be cleaned around the flooring. We had a mishap (very unfortunate) almost as soon as we arrived. A person was in the lobby committing Lewd and lascivious behavior. Security on site would be nice. We asked for a water at the front desk and we were told, as a one time courtesy, we could have a bottle of water. Thanks!! This hotel does not care if it is a special occasion or if you are traumatized on their property, you're just another number. We will not be staying at this property next time.

Great room and view of Alcatraz and Coit Tower. Very clean and comfortable. We had a great time, and did it all. E-bikes, E-scooters, Waymo, walking, Pier 39, Lands End, Golden Gate Park, North Beach and everything in between. That was just Saturday! Location makes it easy to get around to all the attractions. Great stay.

Great place

C

Yea

Poor

Superb

The room I wanted the to floor

Close to Downtown Hard to find affordable parking

The facility charges 74 surprise dollars for overnight parking. In addition to the 250 for the room is totally unacceptable and absolutely a rip off. They do not mention this at check in. Additional surprise fees

Beautiful place with an incredible location adjacent to Chinatown and close to Fisherman's Wharf. Will definitely stay there again.

Excelente servicio y ubicación

The waiter. Pricey. Uncomfortable bed, horrible pillows, vending machines pricey. Waste of My hard earned money. Will not be back ever. Area was dirty. Needs to be pressure washed. Whole town. Nothing interesting to walk to. Didn't care for my stay at all.

The waiter. Pricey. Uncomfortable bed, horrible pillows, vending machines pricey. Waste of My hard earned money. Will not be back ever. Area was dirty. Needs to be pressure washed. Whole town. Nothing interesting to walk to. Didn't care for my stay at all.

We really enjoyed our stay at your lovely hotel. It was in celebration of our 30th wedding anniversary, and the receptionist did all he could to get us a great room overlooking Coit Tower. This is where I proposed, so it holds a special place in our hearts. That set the stage for the rest of the stay, and it, too, was wonderful. We will definitely be back. Thanks for making our special day even more special!

Clean and good customer service

Superb

Superb

Exceptional

Bad

There was ample parking underground, facilities were well kept and it was overall a very pleasant stay. The elevators were very crammed and busy during our stay, so it was pretty hectic getting to and from our room. It’s quite a busy hotel, but even so, we didn’t have a problem with noise. We had a quiet and calm stay once we were settled in our room.

There was ample parking underground, facilities were well kept and it was overall a very pleasant stay. The elevators were very crammed and busy during our stay, so it was pretty hectic getting to and from our room. It’s quite a busy hotel, but even so, we didn’t have a problem with noise. We had a quiet and calm stay once we were settled in our room.

We really enjoyed the location, the amazing views, and how helpful the staff was. We will definitely stay here again!

Very pleasant stay

Exceptional

Exceptional

Very good

Todo estuvo muy bien

Location and checkin The mechanical noise is incredibly loud in the room, it literally sounds like a subway train passing by.

The mechanical noise is incredibly loud in the room, it literally sounds like a subway train passing by.

Superb

Clean Rooms

The area is good close to everything Parking way to high at hotel

The area is good close to everything Parking way to high at hotel

No snacks or water/soda in floor venting machines. No microwave.

Excellent location to venues and restaurants High cost of parking

Passable

Exceptional

High cost of parking

Superb

The beds were a little hard and very squeaky but over all it was nice

Very good

Very friendly staff

Room was tight

Ok

Superb

Passable

Great place

The room had incredible city views, was quiet at night, and the bed was extremely comfortable after long days exploring San Francisco. Check-in and check-out were smooth, and the overall atmosphere felt upscale without being pretentious. You can tell this hotel is run properly. Between the service, cleanliness, location, and overall experience, I’d absolutely stay here again and would highly recommend it to anyone visiting San Francisco.

Everything was good and met expectations

.

Heat location

Passable

Very good

Heat location

Exceptional

Disappointing

The hotel it was ok a bit dirty but is really unfair we have to pay $70 per parking the hotel isn’t that cheap to cover extra charge for parking

I thought that all the rooms had microwave ovens but my room did not have microwave oven which I missed using to warm up my leftovers from the days of dining out.

Very good

Nice hotel conveniently located near Chinatown.

However, I was quite surprised and disappointed to learn that our booking (made through Expedia) did not guarantee rooms on the same floor. As we were traveling with children, this was an important consideration for us. At check-in, we were informed that if we wanted rooms on the same floor, we would need to pay an additional fee. This put us in a difficult position, and we felt compelled to pay extra to ensure our family could stay close together. It was frustrating, as this was not clearly communicated during the booking process, and it reduced the value of booking through Expedia. Overall, while the staff were courteous, I would strongly recommend that families confirm room arrangements in advance and that the hotel (or booking platforms) be more transparent about such policies.

Area/outside a bit shabby but very nice and clean inside

Exceptional

Ok

We got a room on a lower floor overlooking rooftops. It was not great or worth the money we paid. I think the hotel is outdated. The air wasn’t working. The sheets were very scratchy. There are better properties in the City at a better value.

Location and prices Nothing to say

Location and prices Nothing to say

The location and decor was unbeatable. Truly made the stay perfect!

Exceptional

It was convenient and clean It was so loud outside at night, and we could hear although all windows closed

Exceptional

It was convenient and clean It was so loud outside at night, and we could hear although all windows closed

One only have one bed and chargers more

Clean room

Amazing place to stay near the Embarcadero. No pool, but otherwise will stay again.

Pleasant

Bad

Very good

Its location to various tourist sites and SFO Airport. Had a slight problem in getting my iPhone charged, staff could have been a little more helpful.

FOR THE AMOUNT OF MONEY SPENT HERE IM APPALLED THE WAY WE WERE TREATED. SECURITY AT OUR DOOR 5 TIMES BEFORE 10:45PM. MY FINACE AND I WERE VISITING SF FOR A PRE WEDDING GETAWAY WITH NO KIDS. HIM AND I ALONE. ASIDE FROM THE FACT I HAVE A VERY ASSERTIVE VOICE THERE IS ABSOLUTLEY NO REASON SECURITY AND FRONT OFFICE STAFF SHOULD BE AT MY ROOM FOR NOISE COMPLAINTS. WE HAD A BALCONY AND WERE UTILING IT AND THE NEIGHBOR TOOK PICS OF US AND BASICALLY INTAGONIZED US FOR "NOISE DISTURBANCE" ABSOLUTE NONSENSE FOR A HORRIBLE ROOM WITH THE MOST UNCOMFORTABLE BED EVER. THE HOTEL STAFF WAS RUDE AND VERY INTRUSIVE WHEN COMING TO OUR DOOR. I WILL BE FILING A FORMAL COMPLAINT AND WILL NOT BE STAYING HERE EVER AGAIN AND I WILL MAKE SURE AND TELL ANY AND EVERYONE I KNOW ABOUT THIS RIDICULOUS UNCOMFORTABLE UNWELCOMED PLACE. IM STILL IN ABSOLUTE SHOCK FOR THE WAY WE WERE TREATED. SHAME ON YOU HILTON AND YOUR SECURITY FOR BEING SO INTRUSIVE AND RUINING OUR GETAWAY FOR NO REASON OTHER THEN LOUD TALKING BETWEEN PARTNERS THAT ARE HAPPY AND CAREFREE TRYING TO ENJOY A KID FREE WEEKEND ALONG WITH SOME MUSIC . .

Customer service was great. The staff was helpful and very welcoming. The hotel is right by Chinatown and close to many restaurants and walkable to the cable car station. Many bus stops close by. Cons: The parking garage prices ($65+ tax per night) is ridiculous and no complimentary breakfast. The room walls are also super thin, you can hear your upstairs and next door neighbors. Unfortunately during my stay I had neighbors that loved to party after midnight and smoke weed. So my hallway smelled like weed during my stay (but that’s not the hotel’s fault). Overall, it’s a nice hotel but I personally wouldn’t go back again mainly due to parking prices and no complimentary breakfast.

Yes

Exceptional

i was denied and did not stay there. staff

The room and view was beautiful me and my wife loved it will forever want the same room when we go to San Francisco I can’t say I didn’t like anything it was perfect near everything only 10-12 mins drive from pier 39 just perfect

The room and view was beautiful me and my wife loved it will forever want the same room when we go to San Francisco I can’t say I didn’t like anything it was perfect near everything only 10-12 mins drive from pier 39 just perfect

We could’ve used a microwave in the room. Also parking price was not clear, it is available at about $74 a day. Convenient if you need a handicap or disabled person staying in the area. Great location for walking.

Everything i cant wait to go back

Everything i cant wait to go back

Great service. Wonderful room. Convenient location.

VERY thin walls. You can hear the guests in the next room snoring - even if their tv is on low volume you can hear it. Would not recommend if you are a light sleeper

Exceptional

Inhospitable female front desk name shaniii assigned a room for me this particular room is designed for a disabled person,next to ice machine maker and old elevator we’re making so much noises,I went to lobby and brought to her attention, she was rolling her eyes and loudly told me we are sold out , we don’t have rooms available to offer a quiet room. I did not sleep at all and this Hilton location staffs are not professional , room was dark , not enough light inside room and toilet,,I couldn’t use shower because deign for a disabled person with wheelchair. Very small room, no chair to sit down, iron was not working, looked like they have not used this room, no soap, very old towel, I have used Hilton world wide in Canada , Europe, USA , a motel 6 has better room . Staff and amitinties than this particular Hilton location, I noticed that they were not treating politely other guests who were traveling from different part of world.

Pleasant

Very good for business trips

Overall clean establishment and was comfortable Didn’t care for the clogging bathroom sink and the shower head that sprayed everywhere.

Very good

Didn’t care for the clogging bathroom sink and the shower head that sprayed everywhere.

Walking distance to China town

microwave in every floor of the building would be convenient for guest to warm food not going all the way down the main lobby carrying back aroma of the food up in the elevator with incoming guest situating in their rooms

Clean, the only problem was the parking.

location is good but that is about it The hotel was not up to standard for it being newly renovated. Upon entering the room, we noticed the bath tub was extremely dirty. We called the room service and turns out that is how the tub is. The 'dirt' was patched on grout. What was even more gross was that previous guests hair was stuck under that grout....desperate for a shower after long day of travel, we wore our slippers to shower and stand in the bath rub because of how uncomfortable and unhygienic the bathtub was. We were not given the option to more rooms or anything. We will definitely not be returning.

Exceptional

Room was nice, bed was comfortable AC could've been colder, some towels were visibly stained. There was no mention of a $75 PER NIGHT parking fee prior to booking. Ridiculous price.

Room was nice, bed was comfortable AC could've been colder, some towels were visibly stained. There was no mention of a $75 PER NIGHT parking fee prior to booking. Ridiculous price.

the website said there was a shuttle at the airport, called to find out they hadn't had one in years. Also the door to the bathroom goes off the track and gets stuck and is very heavy to move. Scary if you cant open the door and get stuck.

Everything was great, however I was quoted one rate and the second night I was charged a higher rate. I was told it would be the same for both nights. I was a little disappointed as this was not disclosed. I felt honesty would have been better transparency with billing

Passable

Everything was great, however I was quoted one rate and the second night I was charged a higher rate. I was told it would be the same for both nights. I was a little disappointed as this was not disclosed. I felt honesty would have been better transparency with billing

Parking fees

Location was great. Short walk to many great places in Chinatown. Parking fees

Excellent location, lobby impersonal. Parking very expensive. Nice staff and rooms.

I will definitely stay here again

Right in Chinatown. The front desk, customer support, and security were all very professional and courteous. The view from our room was also very pretty. The housekeeping had to be called 3 times before actually coming our room to assist with a cleanliness issue. When the guy finally arrived, he was irritated so I just asked for the cleaning chemicals to do it myself. He just shrugged, put them down, and walked away. We also had the misfortune of having an extremely noisy neighbor who continued to party until 3:30am. I had to report the noise as a disturbance twice. Security did handle it swiftly both times, and the second time the people finally were quiet enough to tolerate. So thank you to security for handling that quickly. .

The parking is tight for any full size trucks.

Hy

I have paid more than expected. I thought the total fee was $420 when I paid online, however they charged me more than $500. The parking is horrible; it costs $73, which is unreasonable. I will not book this hotel in the future. I know it is downtown, but unreasonable.

Cleanliness Location Polite staff NA

The room was nice Not only did they mess up on my booking, we had to pay $75 for parking on top of the $500+ for the room. Also, the vending machine served hot drinks and was way over priced. $5 for a hot soda!

It was nice! Don’t have any complaints

Really good location. Right in china town

The price was under a $150 but then we paid $65 for parking. The lobby itself is very clean, the room had a weird smell to it. Definitely not a fan of the location. The surrounding areas were very dirty and a lot of homeless people.

The room had a mold smell

Except for the rude guest in adjacent room at 3am our stay was pleasant

Charged me for parking twice. I could literally hear the conversation of the people next to my room.

Everything

Elevators could be renovated, nothing major

Charged me extra money, rude front desk, can hear the noise from the next room clearly, the worst hotel I ever stayed.

Location

Love Chinatown

Excellent!

Clean room. Incredible view of the bay/pier. Walking distance to China Town. Great location.

Right next to Chinatown. Walkable to multiple different locations

great view

The room was clean; however, there was no cold water in the sink or toilet, and the shower only provided hot water.

This is our second time staying at this hotel and we loved it. We stayed on the top floor, this time with a city view, and it was lovely. This hotel is in a great location, right in the heart of Chinatown. We would definitely stay here again.

Great views!!! Comfy bed. Staff great. Only glitch was poor soundproofing from suite next door with very loud pair of young kids. Turns out the front desk team would have moved us after the first night if we had let them know earlier about the noise next door. Good info. Fantastic location with tons of restaurants, wine bars, cafes, parking garages (across Kearney from hotel had ok rate, easiest access). Quick walk few blocks to major bus, cable cars, few more to BART. Awesome home base.

Great breakfast menu. Staff was very helpful. Close distance to Chinatown and not a far walk to the Pier.

Location close to our purpose Poor customer service, not flexible. Will not come back.we only needed a place to stay from 9am-2pm to rest. We were charged extra for checking in early. However as I stayed in my booking that we leave early in fact the same day.

Room was nice and always clean! Staff at front desk was kind and fast. I really wish you would offer room service! This was not hotels fault but our stay unfortunately got impacted with the neighbors having an intense domestic dispute. Security handled it but frustrating when you want relax and have to hear this going on for some time. But as always love it here and location is perfect.

Great stay close to everything downtown

Free internet, nice bar area, great morning coffee.

I liked everything. The staff is always amazing. I can't say enough about them. The gentleman at the bar let me leave a few things down there while I took my breakfast back up to our room Even the other guests are very helpful. I had two cups of coffee in my hands and was taking them back to our room. Another guest was in the elevator with me and he was kind enough to push my floor for me. The noise level. Children were talking way too loudly. It's okay to be excited, but children should realize there are other guests in the building. There should be signs posted to be quiet after certain hours when going through the halls.

Many of the base rate room are on the same wall as the elevators and you can hear everytime the elevator goes by as if it is a subway going directly through your room. Walls are extrememly thin so even if you are not next to the elevator, hope you bring headphones and can sleep through a lot.

One negative is that they are optimized for business travelers. For example, there is no bell hop service - if you arrive with heavy bags you have to wheel them up a winding ramp exposed to the rain from where your vehicle arrives to the front desk by yourself. Also, there is a charge for WiFi service unless you belong to the Hilton Honors program. A charge for wifi? In this day and age, that's a silly as a charge for electricity!

Had a great stay. Would stay again for proximity to north beach alone

The view they gave me of the bay

Family of 7 with little ones here. We enjoyed our stay. It was nice and clean and the service was good. I didn't like that we had to pay for parking, $75/night. No breakfast and no microwave in our room. That was inconvenient. Besides that we had great time. The room had comfy beds and the bathroom was stocked.

Parking was not ideal, The price was $65 per night and we had to park under ground several lots, Lot C,D or E, however there was more than plenty parking on lot A and B

Parking price

Premium king with balcony, the view was incredible, hotel was beautiful & clean, staff were helpful. Will be in my rotation of hotels I use for SF visits.

Excellent location with a beautiful view (at least from my room). Property was clean and my room was serviced well. Will stay here again.

The staff was very helpful, considerate and friendly, the property was very clean and inviting which made for a pleasant stay.

It was a perfect stay and definitely will choose this hotel over in sf

There was no airport shuttle, though the page on this hotel on Hotels site said there was.

Good

Always reserve an upper floor room with the bay water view .. you'll be glad you did!

Good

.

Staff was very rude and slow took them an hour to bring an extra pillow and the room wasn’t the cleanest

Good location. Friendly staff.

Room was good. Keurig coffee. Walked to sfo stuff. Parked in garage. No complaints.

Good!

Staff was wonderful

Everything was so dirty yuck

Cool

When we arrived at the hotel, we checked in and got our room assigned. Once we opened our room door, there was someone else staying at our room. We went back to the front and explained the situation. The lady didn’t apologize for our experience or for there error. She was very rude with the situation. Although, she did assign us to a different room but I still felt unsafe that it can occur to me.

Great food variety. Very friendly staff.

The condition of the property was also unacceptable. Cigarette waste was scattered all over the front entrance after the ash disposal container had overflowed. Instead of properly cleaning it, staff appeared to just pour water over the tile, leaving behind a dirty yellow-brown mess that looked unsanitary and created a slipping hazard. There were fireworks going off throughout the night that sounded like gunshots. As a military member who suffers from PTSD, this was extremely distressing. When I informed staff, they acted as if I was making it up or overreacting rather than showing any concern. I also contacted the general manager and never received a response. The room itself was poorly arranged. To use the coffee maker in the morning, I had to unplug the TV because there were no open outlets. I was also placed in an accessible room without any explanation, and the shower head was set unusually low, which made using the shower uncomfortable. Overall, this was one of the worst hotel experiences I have had. Between the lack of professionalism, poor property conditions, surprise charges, and dismissive staff response, I would not recommend this hotel

clean room

Rooms were very clean. Great staff. Kitchen is limited menu, but food was fantastic. Lovely sitting area downstairs. Check in was smooth.

The room was decent but the tub was dirty. I wore sandals in the shower as if on the beach.

The page for this hotel said there was an airport shuttle. That is false! And it was one of the main reasons I booked this hotel. We ended up with a $65 cab ride plus tip to get there. They do have a car/driver to take you to the cruise port, but a cab is less expensive. Gotta fix that airport shuttle thing on the hotels.com site.

Super clean

Bed very comfortable and so were the pillows

Nice & clean room. Top floor balcony had an amazing view and the staff was so helpful and friendly! Great Stay

The staff was great very helpful and informative when asked questions. The rooms and property were super clean and kept up. Love how the property is pet friendly. Overall my stay was great no complaints will definitely stay again

Room was clean. But dusty. Some items were missing. But overall good experience.

Staff was amazing! Shower wasn’t clean! Booked the room with a balcony city views and the views were amazing. Beds weren’t comfortable at all though

Clean

Disappointed, when I checked in, I was informed my room was next to the elevators. Sounded like airplanes flying over heaf all night long. I had know idea when I booked the room and would have gone elsewhere if I had know. I have been moved or upgraded for less distracting reasons at other hotels in the city. I will never stay at a Hilton again.

The bed was fairly uncomfortable, and the pillows were not the best. The shower needs a major upgrade as it had mold growing in between the tiles and around the tub. There is a fee to park your vehicle at the hotel, and the elevators are extremely busy. The air conditioner seemed like it didn’t run very well as it was set at 64, but it was still fairly warm. Calling the property was also very awkward because you get transferred through two automated systems and then a live person who then has to connect you to the hotel. The staff were not very friendly. Overall, it’s an extremely average hotel with average rooms. There is nothing amazing about it.

Wish parking was included but its San Francisco nothing is free. Other then that staff was friendly - rooms extremely clean wish I loved

Awesome location with easy access to shops and dining places.

The stay was fantastic. We arrived very early and got the room at 9am. The staff was super

Clean room nice view

The vent in the bathroom seems to be filled with mold! This needs to be addressed ASAP.

I sis not try breakfast

Felt safe staying here with my family. Parking is expensive but our car was safe and we had peace of mind. There are cheaper parking garages nearby which we were originally going to use, but while there we weren’t convinced they seemed safe. Entire property is clean and comfortable. Beds were also comfortable. I also used the gym which was on the smaller size but the equipment was nice and smooth. They sell to go breakfast for reasonable prices and there is a cute coffee shop down the street! I would stay here again

Very comfortable beds. Walls are pretty thin as we heard neighbors having basic conversations. Awesome location and wonderful employees. Would absolutely stay again.

However the property was clean and beautiful, the restaurant and cleaning staff was very professional, respectful, and helpful.

Very central. Clean. Lighting is a bit harsh - they need to get some warmer lighting. The parking also gave a bit of a sticker shock.

nice

Great view

Awesome 👏

Awesome 👏

Didn’t have

Great size room and great location. Gold star for the sound machine!

Too expensive for what is offered

great price and great condition

Bar was well stocked

Convenient location, central enough to walk around Chinatown, towards Embarcadero, water front

Barely any bathroom amenities

Staff is friendly and helpful. Only thing, I wish the bedding was softer, and more high end

Both mornings of my stay a housekeeper violently banged on the door and entered the room despite me saying I was in the room. Today at 9am. I called to speak to someone at front desk and they told me ‘this isn’t out department’ then proceeded to tell me I’d be charged $25 per hour if I checked out late and that I owed $8 got a bottle of water. The room yesterday was not made up properly. I barely slept because of the fear of someone unknown employee entering my room. The linens were also stained. Gross. 0/5 stars.

Loved!

It was good 👍

Was nice and I appreciated being able to choose my room beforehand.

Traveled with children , it was a fantastic stay right at the heart of Chinatown . We got to experience the culture and the local food places were amazing. Overall we had a wonderful stay

The front desk staff—specifically Diane and a bearded gentleman—were arrogant and discriminatory; their tone and attitude were absolutely atrocious. They were unhelpful and provided terrible service; if you asked even a single extra question, they acted as if they couldn't be bothered to answer. Furthermore, the air conditioning in the room wasn't cooling at all, making it hot.

clean rooms

Great location! Property is nice. Clean property.

Super clean and friendly. The area overall was pretty safe to walk around and within easy walking distance to Chinatown and North Beach.

Yes everything was good

Windows very dirty. I asked reception about it and was told that they clean them twice a year.

Great, convenient location. Excellent condition and friendly staff.

Everything is close from the hotel if you like to walk. And you can leave the car on the garage.

Great staff and amazing environment

The room at first looks clean to the naked eye, but once you actually sit down and go to use the amenities, they are not as clean as you think, all the towels and shower accessories have been bleached to hell so turn yellow when we wet very offputting.

Clean room. Great location. The Buhda Bar was a great local spot to stop at

The lighting throughout the room was very fluorescent white and not pleasant. The elevator takes a long time and stops at too many floors

it was coo

It was a very clean room, smelled great and had great views, thank you. Great location as well.

Staff was wonderful, view was awesome and the stay was nice. Will return to this Hotel.

Room was clean, location was great, staff was cool. Shower head leaked water, shower water pressure sucked. Aside from that… nice stay

Staff so helpful. Very clean room, comfy bed, and great view of the bay. Wonderful location for getting to North Beach, Chinatown, and anywhere else you’d like to go with rapid transit. (Bus just a few steps away!). Also made use of their in n out parking privileges until 3 on checkout day which allowed to explore the city more before we needed to leave. Will definitely stay again!

👍

Me and My Husband had a very good stay. The room was beautiful so was the view. The bar and restaurant we’re also very nice. The drinks were good and so were the staff definitely would recommend.

The bathroom was disgusting with obvious water infiltration problems and they tried to double change for parking. Never again, thanks

Clean quiet room at a reasonable price.

The room was very clean. The staff were helpful and courteous.

The location is another highlight. Being just a short walk away from Chinatown allowed me to easily explore the vibrant streets, savor authentic cuisine, and soak in the rich culture of the area. It’s perfect for anyone looking to immerse themselves in the local scene without straying far from their accommodations. The hotel itself boasts modern amenities and comfortable rooms, making it an ideal base for both business and leisure travelers. The views from the higher floors are stunning, adding to the overall charm of the stay. Overall, my time at the Hilton Financial District was delightful, combining cleanliness, comfort, and a prime location that made exploring San Francisco a breeze. Highly recommended for anyone visiting the city!

Great stay

Clean room and friendly staff. Location is top notch.

Clean room. Great view. Smooth check-in.

The room was spotless, and the staff was very friendly. Our view from our room was beautiful!

Room was spacious and modern. However, the restroom looks a bit dated

Staff

There was fireworks going off all night and some during the morning! I was not aware of the Chinese New Year, which is fine, but I came to do an exam and the noise was horrible!

Super convenient, good quality for the price, and friendly staff. Definite value

Jon our bellman as we arrived was very accomodating, friendly and resourceful. He wouldnt let us help him with our staff. The other guys as we checked out - we waited for him to say something. He expected us to bring him or pass him our luggage. Wow. He wouldnt even come inside and bring out stuff. I had to ask my kids to help me and my husband. smh. Jon was better what a Belldesk staff should do. And yet that young man expected a tip after making us do his job. I swear he looked lazy and felt like making us rush. Room - it was really nice and clean. Furnitures was old and scratched off. Bathroom - I dont recall but it was clean.

Wasn’t even able to check in, there was lack of communication with parking couldn’t even stay and had to go back home

Yes

Staff was rude, lady came knocking on the door because the tv was “too loud” the volume was set at 10.

Friendly staff as soon as we walked into the lobby. Very clean room and great little restaurant with delicious food!

We definitely will come back and stay on the Bayside of the 25th floor

The room the very clean and I had a nice stay

amazing staff from reception to the housekeeping team onwards, room clean, AC need a bit of work but everything else was great. and amazing views,

The room wasn’t cleaned. Found used hair ties on the Floor near the bed. I had the bay view and the windows in the 17th room floor were dirty. The hotel staff were unfriendly and one bearded European-American checked us out he was extremely rude and failed to answer questions. Terrible experience

Staff was very courteous. Room was clean, but balcony was not cleaned and furniture was old.

Great

Room was clean and staff was nice! They answered all questions I had and were really helpful overall!

water so expensive .the time we arrived at the hotel we are really so thirsty buy anyway ,its business anyway

People were great super joce

It was a good deal to have it connected with your room purchase. The view was breathe taking--- clean, spacious and wonderful.

Our room was near the elevator, therefore we were not able to sleep.

Good stay and really good hospitality.

Room was perfect and balcony over the city was great.

The room so very clean and the room was spacious; the only thing, we were not informed parking was billed separate and at a high rate, being the first time in SF it wasn't something I expected

When my man’s birthday came in at midnight we were forced to change rooms because the toilet overflowed and was all over our floors then we were placed in a double bed and then we were placed in a room on the 18th floor and we had paid for high rise originally on the 24th floor . This was a disheartening experience

Nice hotel room for a good price and a great location. Staff was very professional and the bar was a great added bonus. Will definitely stay here again!

Ok everything ok

Got injured from a broken gym equipment. No response, no apologies from the manager.

Such a nice and clean area! The elevators didn’t work well but other that it was a wonderful experience!

Literally everything from beginning to end! I recommend the restaurant downstairs for breakfast

The Hotel is a little run down and very basic in terms of amenities. There was not even free water.

Favorite place to stay when visiting for the weekend. The beds are always soft, rooms are clean. The tvs have streaming apps. Views are beautiful. The only downside is parking is extremely expensive.

Beautiful hotel, great view, attentive staff.

The room was clean and I had an amazing view of Coit tower!

The rooms are small and parking is horrible other than that we had a good visit

I was able to check-in at midnight! Their cutoff

Everything was nice

My second time staying at Hilton FiDi. Great room, location and service as always.

Great clean room, staff was friendly and so helpful. 10/10 service. Would stay here again!

Great location, room met expectations.

The staff was helpful and the room was clean.

good location

I LOVED IT! Worth every penny! From the staff to the stay was just comforting and welcoming. The room was exceptionally clean but the VIEW was STUNNING!

Nice Staff, room was not very clean, but it has a great desk to work at. The location was ok, and walkable. They do not have room service.

Yes, as we were getting back from a long day out, we got into bed and the sheets smelled of women’s perfume. We were so exhausted from all the walking all day and didn’t have the energetic to go to the lobby and get new sheets or change rooms but it was really off putting. We had to sleep above the covers. Really disgusting and infuriating that we can’t depend on clean sheets when paying for a hotel room

Lastly, the advertised view was a bit misleading as the school that was next door blocked half of the view of the bay, so that was a bit disappointing.

Excellent

Yes staff were very attentive

Good location, spacious room and great service. Only qualm was that the water pressure on the shower was horrendous and the thermostat was not working in the room

The room was clean.

The staff was extraordinary.

Room was very clean, staff was super helpful and courteous!

Very clean room. Service is very friendly and efficient.

A great View and a great value. Staff was friendly!

Everything was great. Easy parking, very close to all great restaurants and all walking distance. Staff very helpful and the hotel overall very clean.

Good location. Nice clean room, very basic amenities. I'd stay here again.

Everything was beyond exceptional! Didn’t get a free upgrade with my AMX card but regardless, location made up for it!

They charges me for parking , I don’t have car , I called them they said they have to investigate the camera to verify that we did not used the garage .This is outrages , very unfriendly front desk .

The receptionist was not very friendly, neither during check-in nor check-out. The room very clean, but the hotel skimps on toiletries such as shower caps, cotton swabs, or extra bar of soap. The hotel charges $8 for a simple bottle of water and the in-room coffee machine is outdated, with terrible coffee packets. The soundproofing is terrible; I could hear people in the rooms above and next to me.

Check in was easy, it is a $150 deposite. The parking is ridiculously high but it’s San Francisco so you can’t be surprised. The room was clean. The hotel itself was clean and nice. We would definitely stay again!

Love it they were so nice tbey even took.care of parking.

Clean room, good price, it was walkable to get food

Courteous staff (check in & service), check in was a breeze and swift (thanks!). Room was nice & good view.

The room and the view was great. But being Hilton, they should do a much better job at sound proofing rooms. Too many noises from up and sides. Breakfast is not included

Hotel is nice, clean, great location in Chinatown and tons of food options around. The area is walkable, busy during the day with a lot of pedestrians. Parking right across the street is well priced and convenient.

Clean rooms, staff, excellent service

parking overnight for guests is 75 dollars lmao

Very good service

Didn't see the free breakfast

My new favorite hotel when traveling to San Francisco. The hotel is located in a Perfect location, walkable to all major attractions and dining. Safe area with secure, reasonably priced parking. Can’t wait until my next SF venture and to stay again at the Hilton!

clean rooms

cleaning staff were great, room was clean and hotel was close to walking for everything in Chinatown.

Bathroom was

Staff was awesome!

Great location.

Everything look amazing

Free upgrade and late check out

Area was questionable and the rooms smelt of mold. There was no one helping with where to park or guidance on where parking off site was.

Prime location, walkable to everything and customer service is great! Room is spacious and we got a nice partial ocean view! Would love to stay here again!

The alarm in the room went off at 6am and in my next room as well. The alarm did not turn off for a long time. My package was lost and I was not aware of the $15 charge per package.

The room and staff were both better than anticipated. Loved the view and they got my room to me early upon request. Parking is a little expensive per night but one can expect that in a nicer, centrally located hotel. Would stay again.

Please consider warm lighting for the lamps in the rooms. The fluorescent/blue lighting is off putting.

Great staff and check in was fast.

Staff was friendly

We got a great price on this place and the hotel was top notch. We had a petite king room which was plenty big enough for two of us for a two night layover. We didn’t have a car so didn’t pay the high parking surcharge. But we didn’t need one because you can walk to ferry and fisherman’s wharf and Lyft/uber is available. Sat at the bar one night and had appetizers. All great! Would definitely stay again.

Great location, very comfortable room with enough space and a great view of the city looking toward Coit tower and a small bit of the bay. Shower pressure was amazing and we loved having a bath. Also loved the Cloud room to watch the sports and the kids loved the gaming comouter. Would definitely stay here again.

The hotel is located in Chinatown. The room was clean and the bedding was good. I was very disappointed when I saw that the bottle of water in our room was not free and cost $8, in Hilton was not expecting that. Also the parking is very expensive, from 11pm to 8am we paid $74. Not coming back.

Yes I did not like the $75 parking but it is what it is

We called the hotel in advance of our stay to request the room with a balcony and we were told it was noted and was guaranteed -when we arrived there weren’t any and we were told that the noted with there but the clerk didn’t finish the booking process 😭 We didn’t bother with the bar or breakfast after the disappointing welcome and sad state of the room itself. Very down market for a Hilton sadly.

TV. Was not working ( no signal on any channel) called to ask for assistance, front desk said they would send someone , but never did. In the morning there was construction work on the floor from 8:30 , no mention was made of this. Having just flown internationally, it was a poor experience.

The staff that checked you in and out were rude. The parking is just robbery. $74 for overnight parking. The room was ok but no view. The washrooms don’t even have locks on it. Wouldn’t stay here again.

The room is clean and standard, but looks a bit old. There is no power socket next to the coffee machine.

We loved our stay!

lGreat

Everything!

No comments

Clean room, great people!

One of the cleanest hotels I’ve been to. Amazing service and was in a convenient spot in the city

Perfect!

Room was clean. Excellent location

Great staff and very clean

The room was clean and comfy! A ton of homelessness near the hotel which kind of made me second guess, but overall a good stay!

Pacifico our bellman was amazing! The room was great and all super easy.

Love it, definitely will recommend it to everyone and definitely comeback soon;))

Great hospitality and location. Would definitely stay again!

Good spacious room. Very clean . Staff was very courteous. We had wonderful stay at Hilton Financial district SFO.

The room is spacious and clean.

Yes, very nice.

so nice

would be convenient if theres designated microwave in every floor by the vending or ice machine …

Elevator need be more clean

The staff is ok. The pillow of the room has a bad smell also probably there are some mites. My skin is itchy.

Second time staying here. We love this hotel. The service is excellent. Met our needs for a family of four. Great time! Great price!

Elevator issues

They charge $75 for parking you can park across the street for $38 front desk was pretty rude hotel is nice and convenient.

Haha I didn’t get to check in here but will leave a positive review. I gave a 9/10 because the app is excellent, secure, and easy to use—face scan/login is a major plus. It helps me stay on top of my money, especially during tight weeks. What would make it a 10/10: clearer education + alerts around temporary holds/authorizations (like rentals/hotels), and stronger low-balance/negative-prevention tools so users don’t get surprised. This app genuinely supports better financial decisions, and I appreciate the direction it’s going.

Parking was my main concern going there but it was not an issue at all. Parking garage across the street was clean, monitored, and easily accessible. The hotel was clean, friendly, and very comfortable.

Good

Very comfortable bed, excellent room service.

Only stayed for an overnight bed. Didn’t use any amenities.

Walls were extremely thin you can hear conversations from other rooms. Elevators were extremely slow we gave up after waiting 15 minutes for one and ended up taking the stairs with all of our luggage. They have parking in sight but charged us $75 per night even though when we left their meter wasn’t working so said free of charge so we ended up paying for no reason. Rooms were clean and staff was friendly but other than that do not recommend staying here.

Everything was as expected from a nice hotel. Location is great and for San Francisco, easy of parking is a huge plus. The hotel has a bar / restaurant but there is no room service offered (fyi).

Everything Overall

Hello, the rooms were a little bit too small and there was a stench in the hotel

The stay was horrible actually. I reserved a room for two people, gave my partner my reservation number and went to my event. He was not allowed in and had to wait for me. When we finally got there together, we went up into our room and our neighbors were blaring music, talking and laughing loudly well after 10pm. ZERO noice insulation. They might as well as have been inside our room.We decided it would be best to drive two hours back home in the middle of the night and get a good night's sleep. When I checked out, no one asked why we were leaving after checking in less than 2 hours ago. VERY disappointed.

There was a cockroach on the bed that was still alive.

Staff very helpful and friendly. Room was nice except for being next to the elevators. My wife had a difficult time sleeping. Is this a punishment for booking thru Expedia.

They said the have a shuttle service to the airport. but that’s not true because you need to pay apart for that service. That’s not included in your hotel payment.

Great hotel

good location,

Wet floor in room

Basic room. Bathroom could be cleaner.

great !!

Hotel rates were very reasonable my only complaint is the high cost of parking in San Francisco.

Great location. Soft pillows and comfortable mattresses. Perfect working heat and AC. Ice and vending machines plus restaurant and bar on property

Staff, service, and the room!

I was disappointed there was not room service.

Checking in and lobby services were fast and efficient. Not sure if my level of stay prompted complimentary water, but any comps are definitely welcome!

Room was extremely clean, the hotel was inviting and the location was centralized. Will definitely stay again when traveling for business in San Fran.

Always great stay. Great staff, nice and clean rooms.

Great room , amazing city view

Good location, meet my expectations

Great! The check was so quick and room was clean and comfortable.

The staff was very helpful and attentive. The room was very clean and the mattress/linens were more comfortable than most hotels I’ve stayed at.

The hotel amenities says that there's a Market in the lobby to purchase snacks, but I walked the lobby and found nothing. There was coffee, creamer, and sugar in the room, but nothing to stir them with. Otherwise good.

Yes

room was clean and i felt safe, friendly staff as well.

It’s not mentioned on the reservation that there is an additional $75 for parking. That is very un expected charge/ service.

loved the staff

All was nice

N/A

.

Yes

Great room, great view and great staff...ridiculous parking fees!!

Walls are thin so you can hear a lot outside/in our case people were up partying all night in the room next to ours and allowing a dog to bark all night. The trash in the room had not been changed prior to us entering.

Great stay

Clean room, reasonable price for the location, great food nearby

Hotel is clean and modern. Amenities were everything we needed. Staff/ reception was efficient and professional. The location's perfect for a week away- walkable and with lots to see and do.

Nice staff

Clean room, friendly staff.

Perfect location, large room, very classy look

Easy access

Perfectly located! You can easily access all the popular sights in San Francisco. It’s clean, the service is good and the price is fair.

Location was amazing. The view from the hotel room was breathtaking. Rooms were very clean and modern. Will stay there again.

It was excellent. This is our favorite Hotel in San Francisco.

Staff very helpful. Allowed us to check in early. The view of Coit Tower was incredible. The only issue was the microwave in the Cloud room was filthy.

Friendly staffs and very clean room

Great hotel for pre-cruise and post-cruise. Great views, walkable to stores and restaurants.

Very kind staff!! Staff was extremely helpful Beautiful rooms.

Good hotel, very accessible and friendly staff!

Nice folks at front desk, spacious rooms with great views of San Francisco Bay. Convenient stay before and after cruise.

It was nice. Good location

My friend and I went there for Halloween weekend. It was a great trip. The hospitality of the hotel was amazing. Staff was great. Look forward to going back. Rooms were amazingly clean.

Nice place and clean. Felt safe.

Great stay

Room was decent, sheets were scratchy

Clean room

Excellent service

Perfect !!!

Great.

The receptacles in the bathroom didn’t work. The receptacle beneath the full body mirror was blanked off. And one of the face/hand towel in the bathroom has two hairs on it (I had just checked in so it wasn’t me).

Yes, clean and nice. They are kind and focus on their job.

.

Staff pleasant. No surprises. Solid Hotel with good location to get to many San Francisco areas.

The front desk staff worked very quickly, for which I am very grateful! The room was clean. Thank you very much to everyone!

I came in for early check explained I wanted a bay view patio room the lady at the front desk explained they didn’t have any of these rooms available at the time but it would be worth the wait tell one was ready we waited for nothing they didn’t give us a bay view instead stuck us in the back alley the room had a fridge it smelled of onions couldn’t even use it front desk was very rude!

Best ever thank you

Great location next to Chinatown and a short walk to Embarcadero and Oracle park.

Nice workers and clientele

The room was quiet for a few hours and this happened once again at 11pm. Barking/crying from the dog next door. Woke me and my family up. I contacted the front desk to see what they are doing about it and they said they have to call security to check on the incident. The barking continues. I called back and asked if they can move me to another room. They said they were completely full and all the available room they had was one double bed room which will not fit my family. We were in a 2 double room. The staff said that she was sorry and that they would offer compensation (which she didn't state what that was I go to check out this morning and they knew nothing of the incident. l asked about what the compensation would be and the staff said that they can only comp breakfast or parking. Both which again did not apply to us. l asked if they can comp our stay and they said usually nothing we can do if reservations are booked through third party sites' and that they can't do anything until a manager comes in at 3pm. This is really disappointing that Hilton is unwilling to do anything about this terrible stay. We were not able to sleep well due to all the noise disturbance

Location, staff & hotel in general.

The room was great very clean a comfy bed and amazing views. Our only complaint was elevator wait times it took a while to get down to the lobby and back up to the room on a few occasions.

We did not like that we were charged $65 to park our car overnight. And we had to actually park it ourselves!! The room was $300 and if I had know about the extra for parking our car, I would have never picked the Hilton.

Clean room, quiet, friendly staff and great location.

Everything was good except for the water pressure in the room… no water pressure had to take loooong shower

Very convenient location

Room was clean and location was very convenient

There was hair in the sink and tub and a used bar of soap in our shower. I called the manager and he said he would give us free parking. His name started with a J... He NEVER followed through with that promise.

Rooms were clean, and balcony view was worth it.

Clean rooms

Courteous staff very clean room good amenities modern comfort.

We will only stay here when we come to SF for our “staycation.”

Beside my key not working first round it was all good! Always a confident choice.

Easy, convenient, clean. Room was a little musty but not the end of the world.

Hotel was nice. The room was clean unfortunately I had the room right next to the elevator which I would highly recommend not getting. It’s so incredibly loud every time it goes up and down why they would’ve made this a guest room instead of a maintenance room is beyond me.

Great Hotel for price!

I was able to have toothbrushes and toothpaste delivered to the room when I learned we left ours behind. Thank you!

Staff are very unprofessional and undertrained. They don't treat the customers with respect. I would not recommend this hotel.

Rooms were nice, they are just very compact ridiculous parking fee, one of the images seem to be a roof top and that was not the case at all lol it’s a bridge to go across the road to a park

Very satisfied with stay

Worth the extra for an upper level bay view.

I think overall good experience among many hotels options. Convinient location and trust brand.

Staff was amazing. Location was great easy walk to work. Easy access to amazing food and restaurants. Super safe neighborhood. Great clean facilities.

It was good, there were a few towels with weird stains which concerned me and I also had a weird charge that I need help figuring out what it was for.

Nice room and great access to china town

All was good

Room was clean and comfortable. TV remote had a dead battery, but they replaced it quickly.

Good location for Chinatown and Financial District, felt safe as any big city would be sensible. Would stay again. Room was good size and had running fan at night for sleep.

We chose the Hilton in the Financial District because of its proximity to the theatre we were going to. We were in for a pleasant surprise as we explored the China Town. Nice area to walk around and experience San Francisco’s Chinatown culture. Walking distance to some great food options and bars.

Very good

The room was a five star, no complaint there. Using the elevators was horrible! They had 4 elevators and they took about 5 to 10 minutes just to get into one. Very slow process and worst i had . Mind you it was Halloween weekend so i get why it was busy. Overall check-in was pretty fast.

Room was fine.

Yes!

Love the location, right in the heart of Chinatown.

Had to draw information out of staff. Noisy at night (you can hear other guests using toilet).

Great location and friendly staff!

Great Staff

Our room was right by the elevator and could not get any sleep at all. I hope to get some sort of voucher as we did not make a big deal about it while there.

Rooms were fine .- nothing fancy but well kept and staff was super nice and hwlpful

Great location, no valet and parking is $65/day. Very limited for a Hilton. I have not

Paper thin walls, I can hear my neighbors literally do everything. Very disappointing.

Everything you need at an affordable price. Staff was very nice.

Room was small and bed was definitely too small. No curtains over the windows. Also the fridge didnt get cold. Foodbwas mediocre not worth the price.

Good

Na

Nice

Dirty surroundings