Canopy by Hilton San Francisco SoMa

Rude staff and not helpful at all. The bar staff kept staring at my party in a weird way so we left feeling uncomfortable. They kept talking about us pointing fingers. I wish they would have told us what the issue was.

This hotel was amazing! From the walk in shower, to the ceiling to floor windows, to the comfortable bed. Everything was A1! I wish I could have stayed longer

The room was great, the staff was great, and the inside of the property felt amazing. We love the rooftop bar and great views.

Great location. Close to good restaurants and bar. Lovely room

Very clean and friendly staff

Great hotel. Lovely staff. Nice rooms. Rooftop bar and restaurant is great. A little expensive but a must do for the experience.

New and modern Room was a little small but well laid out

Not worth the money. Mouse problem in the lobby. Downstairs restaurant is not open. Was told the coffee shop was going to open at 7am 7:20am still not open then the front desk said sorry it’s closed for the day because someone didn’t come to work. Valet was unorganized, front desk staff had zero desire to help. I called the front desk to get our car out of valet 20 min in advance and it seemed to be a huge inconvenience that I was calling. Apparently valet was supposed to give us a QR code which we never got. Took forever to drop our car and get it out of valet. At one point valet couldn’t find our keys.The system went down for key cards. No hospitality from the staff they are all there just for the paycheck. Shower floor in the room was gross. So disappointing especially because we just stayed at the Wilbur Litiz in Pennsylvania and loved it.

Exceptional

Exceptional

Convenient location!

We have stayed at canopy several times throughout the years and it’s always been good. However, this time the room AC was turned off in the middle of the night and it was extremely hot. We couldn’t get it turned back on. Additionally, we stayed for one night, but we’re charged three nights of valet parking. When I called the lady that I spoke with argued with me for 20 minutes before finally reversing the two nights valet parking that I did not use. It didn’t leave a good taste in my mouth afterwards and probably won’t be staying here in the future. Too bad.

Superb

Deco cute

La habitación es pequeña pero es bonita y cómoda, todo muy limpio y me gusta que hay para hacer café

Several lights in the room were not working, so it was very hard to see during night time. We still made it through the night as we were super tired, HOWEVER! We were woken up by the room cleaning staffs attempting to open our door at 9:18 AM!!! Luckily we put on the safety lock, or they could've just walked in while we weren't even properly dressed. Tbh, very disappointed, no idea why would any staff try to enter a room that hasn't checkout at 9:18 AM!?! Did not receive any further response after we notified the front desk either.

Staff were friendly and attentive. I left my phone in the car and the valet brought it to the front desk for me. The room was clean and the bed was very comfortable.

Check in was nice and helpful. Held out bags before checking in. Trying to use the rooftop bar was a horrible experience. They were extremely rude and didn’t offer us a better solution to getting service. They just sent us away. Then we had no remote in the room to watch tv since we couldn’t get in. It took a very long time to get the remote to our room. Hotel had a great view and was a beautiful place, staff needs work.

Very thin walls, bring ear plugs!

We loved our weekend stay here.

Superb

Very good

Great Location right next to the Moscone convention centre where my event was! Hotel is well maintained, clean, pleasant staff, room was small and quirky, had everything you needed, bedsheets are excellent quality, had great sleep. House keeping is excellent. The lobby set up but by the second day, I got over the shock!

I had a great time the rooftop bar was awesome

Front desk staff not cordial welcoming.

It was affordable, clean, clothes to shopping, Theater, and events. Closed to the Oracle Park. The Staff were friendly and kind.

Beautiful Everything

Beautiful Everything

Loved the place

Excellent location for SF Giants game. It’s about a 15-20min walk to the Oracle Park. Room could have been cleaner upon arrival - there was debris on the floor, incomplete towel sets, and the shower connection was loose so water got everywhere.

Excellent location for SF Giants game. It’s about a 15-20min walk to the Oracle Park. Room could have been cleaner upon arrival - there was debris on the floor, incomplete towel sets, and the shower connection was loose so water got everywhere.

Poor

Very good

Good

Unfortunately the hotel has seen better days - the rooms are worn, dusty and there is no sound proofing - not the elevated experience I was hoping for

Excellent hotel and restaurant staff was very accommodating very pleasant, very professional and everything was very clean

The interior design all good. no complaints

all good. no complaints

East stay for a Giants game. Clean hotel with rooftop bar.

This property shows well online; however, I found the actual experience to be somewhat disappointing. Rooms are highly value engineered and very cramped. I booked a single king-sized bedroom with a city view for two adults. The configuration of the floorplan is such that the bathroom amenities are in the room's entryway. There are so many features crammed into the entry way it's impossible for two people to get ready at the same time. hangar space is limited by your suitcase, and your shower will humidify and heat up the entire room. Mind you, I live in a 650 sq ft apartment, so I'm fine with a smaller space, but this was verging on stifling. The rooftop restaurant was booked up and the host wasn't proactive about finding seating for hotel guests - so don't bank on enjoying that amenity if you book on impulse. The lobby bar was also closed on a Saturday night - luckily there are plenty of options in the neighborhood. The location is probably the best thing going for this location.

Great hotel in great.lication

Nice clean rooms in a...

Room was very clean and quite spacious. Staff was very welcoming and helpful. Will stay here again!

Nice clean rooms in a centralized location. Very easy to get to BART and Muni, and the Whole Foods down the street was

Staff was rude. I was not aware I had to ask for my car a hour prior to leaving the facility. Further more $85 for parking is outrageous. Nor was I told I had to pay for it. The facility does not offer self parking so you have no choice to valet park. And the you g lady in the coffee shop was extremely rude. Not kind. And handed out hot coffees with out a sleeve burning our hands. Lastly when we asked for a napkin she rolled her eyes and handed us 4. When we asked how much coffee was she pointed to the wall and said the menu is there. Her service was awful.

Staff was rude. I was not aware I had to ask for my car a hour prior to leaving the facility. Further more $85 for parking is outrageous. Nor was I told I had to pay for it. The facility does not offer self parking so you have no choice to valet park. And the you g lady in the coffee shop was extremely rude. Not kind. And handed out hot coffees with out a sleeve burning our hands. Lastly when we asked for a napkin she rolled her eyes and handed us 4. When we asked how much coffee was she pointed to the wall and said the menu is there. Her service was awful.

Great hotel! The rooms are clean and comfortable with nice amenities. Location was great for catching a Giants game. Definitely will be back.

Enjoyed my room

Very small rooms with very little space for clothes. If you are staying for more than a few days, you will not have enough space to put clothes in a dresser since none exist. The restaurant was mediocre. The location next to the conference center was the biggest plus. The staff was friendly, I must mention that.

The hotel staff gave excellent service! Requests were handled right away.

Nice hotel. Used to be Virgin hotel. Had yoga mat in room and nice view from hotel upstairs

Beautiful views from the breakfast bar. Everything felt clean and private, a great bolthole for visiting on business

Close to convention. Coffee shop Rooms were quite small

Close to convention. Coffee shop Rooms were quite small

The room was beautiful and the staff was so helpful in assisting us when we needed to pivot our plans due to a rain storm

I enjoyed my stay stay here . They were very welcoming when I first arrived, ev

Location, cleanliness ,room view

Location, cleanliness ,room view

The staff was nice and helpful. I changed my room a few times because of wanting a better view. They were highly accommodating. The location and rooftop restaurant was beautiful. One of the front desk guys was chatting on the phone with his friends and completely disregarded my question. Highly unprofessional.

The staff was nice and helpful. I changed my room a few times because of wanting a better view. They were highly accommodating. The location and rooftop restaurant was beautiful. One of the front desk guys was chatting on the phone with his friends and completely disregarded my question. Highly unprofessional.

Clean room, very aesthetically pleasing and well designed. Loved the closet space and the rainfall shower. I will definitely rebook this hotel!

Nice location wonderful rooms and pleasant staff! Would definitely stay again

Good location and friendly staff Unfortunately someone allowed construction work to start at 7:45 am on a Sunday morning in both rooms on either side of the room we stayed in. We had asked for a later checkout (noon, which the hotel accommodated graciously) because we had a long day and thought the extra time was necessary, only to be woken up before 8am on a non weekday, to the sound of someone literally hammering on the wall of our bed. I completely understand when necessary maintenance needs to be done, but I felt that this was not a pressing issue and affected us in a very poor way. A small amount of diligence could have prevented this situation, and I think that’s what bothers me the most.

Big rooms, and great location

Nice clean rooms and helpful staff

Valet asked me, a woman an inappropriate question, restaurant staff seems bothered. Except the mustache guy, he was very helpful and friendly.

Nice location No bar access as listed on site. Hard to get to the restaurant. No workers available for help .

My room was absolutely stunning.

The staff was wonderful. We really enjoyed the room. Optimal location. Short walking distance to shops, restaurants even the ferry.

Front desk gave us an upgrade and allowed us to check in early. The room was small, but clean and comfortable. There were too many restrictions on what was open or closed ie. Shelby’s rooftop, the lobby bar, mezzanine bar, despite their hours of when they were supposed to be open.

Great hotel and accommodation

We really enjoyed our stay here!

Rooftop restaurant/bar was amazing

Very nice place!

The location was good. The roll in shower was nice and had a hand held shower head option. The black light switches were very hard to read making it difficult find which switches to use. Valet parking is really the only option because the closet public garage is far and away and street parking is not easy to find, Valet was very efficient and timely. The room had dirty sliding doors on the water closet and shower, the floor was sticky and the wall under the tv had several dirty markings across it. When O brought it to the attention of the staff it was taken care of promptly.

Super clean with nicely laid out rooms. Staff were excellent.

AC worked great. Front desk seemed short-staffed. Valets were fabulous. Wish water was available either in the lobby or as water bottles for purchase.

It is convenient and there are shops nearby as well as dinning

I enjoyed this place a lot. The retro look is fun, wooden card keys are neat, great staff and good views from the room. Mixed opinions on the room. It’s great by most standards I suppose but small, with a narrow hallway for hangers on one side and the sink the other etc… cool lighting… the sleeping area is quite small, bed takes up most of it. The lighting is eccentric and the switches tough to figure out / hit or miss. Looks cool though. The room was quiet mostly. There was a couple next door being frisky, but only for 30 mins or so. There was a party overhead. A text to hotel clerk quieted that right down, as they promptly sent security in response. Perhaps my biggest draw when booking was the rooftop bar and restaurant… you need reservations for that and we didn’t make them. We had dinner on the inside instead, the food was tasty but the menu small and the prices HIGH. Service was poor and difficult to engage. The atmosphere was pretentious. No bread to start the table off? Really? No bread, period, that’s just odd. As I said, food was good, quality good, but expect more for the price. Parking is a nightmare, obviously and quite visibly, but we Ubered in. It’s a fun, quirky, mostly friendly place with a retro vibe and a touch of luxury. Overall, I recommend it, I’d just go out for dinner. There is a lot in the neighborhood.

Very convenient. Muni is right next door. Staff is very nice

Booked this hotel for a mom/ daughter trip. It didn’t disappoint, room was clean and staff was friendly. Location is perfect, it’s walking distance to a few restaurants, museums, and convenience stores. Definitely a great find!

not bad a little noisy fan in the shower and the bathroom that could not be turned off

Brought our pup with us and had a great stay. Restaurants nearby. Would stay again.

Loved it plus the view we had was nice clean rooms very well kept

Loved it plus the view we had was nice clean rooms very well kept

Staff was kind and helpful, great location near a lot of shops and food.. we ended up scootering most of the time but a great weekend spent with my partner and I

Staff was kind and helpful, great location near a lot of shops and food.. we ended up scootering most of the time but a great weekend spent with my partner and I

Super cute and clean

Super cute and clean

Very nice rooftop restaurant

Very nice rooftop restaurant

The room was perfect. There was a fridge and (shock) a kettle which made a big difference to my stay. There were pleasant shower toiletries provided. The room was clean, had a great view over the city and the black-out blinds did exactly that. I would not hesitate to choose this hotel again.

The room was perfect. There was a fridge and (shock) a kettle which made a big difference to my stay. There were pleasant shower toiletries provided. The room was clean, had a great view over the city and the black-out blinds did exactly that. I would not hesitate to choose this hotel again.

Clean room, great rooftop deck

Clean room, great rooftop deck

When I first got there the valet was kinda rude and said he didn’t have space for my car and told me to find parking somewhere else, I had to park 3 blocks away and walk with all my luggage under the rain. When I was checking in the lady checking in said to wait and started talking to the valet guy and went outside, and the other lady said I can take care of you, when she checked me in she just took my deposit and gave me the key and didn’t really explain more or even sounded happy and I felt like I was a bother, when I got to my room I was very disappointed I paid for a city view and it wasn’t, it was a view to a parking lot. They offered to move me way later but by that time it was just more work to pack everything up and I didn’t want to sound bothered to my partner. I just don’t know why they didn’t just assigned me to the room I booked from the beginning, I flew in, and I paid a lot of money to get this room and I was disappointed the whole time, I stayed somewhere else the next day for $114 dollars and I had a way better experience. Service was bad and I wouldn’t recommend anyone staying there, not worth your money.

When I first got there the valet was kinda rude and said he didn’t have space for my car and told me to find parking somewhere else, I had to park 3 blocks away and walk with all my luggage under the rain. When I was checking in the lady checking in said to wait and started talking to the valet guy and went outside, and the other lady said I can take care of you, when she checked me in she just took my deposit and gave me the key and didn’t really explain more or even sounded happy and I felt like I was a bother, when I got to my room I was very disappointed I paid for a city view and it wasn’t, it was a view to a parking lot. They offered to move me way later but by that time it was just more work to pack everything up and I didn’t want to sound bothered to my partner. I just don’t know why they didn’t just assigned me to the room I booked from the beginning, I flew in, and I paid a lot of money to get this room and I was disappointed the whole time, I stayed somewhere else the next day for $114 dollars and I had a way better experience. Service was bad and I wouldn’t recommend anyone staying there, not worth your money.

Yes, the room was clean and very cozy

Yes, the room was clean and very cozy

No complimentary breakfast with the stay. Also the price for parking was a little outrageous. 80$/day to park the car at the hotel was quite a lot on top of the cost of the room.

Very spotless, staff are very proactive. Everything was great.

Very spotless, staff are very proactive. Everything was great.

Okay I usually never give a review on hotel stays but I felt I needed to give this one a review especially for solo travelers, etc. The hotel is in a very bad area of SF, there’s a lot of crime in the area and feels unsafe which I wish I was warned about before I booked this hotel. I booked a room with a view and my view was literally just a view of the back of the buildings. Next, to the cleanliness. The showers were super dirty and the tables as well, I had to ask the front desk person to change my room because I felt so disgusted that I didn’t want to sleep on the bed. Especially for a Hilton hotel, the quality was very low. I suggest not staying here and to heavily reconsider paying a little extra to stay at other high rated hotels not in SOMA. The only thing convenient was the transportation and that’s because the muni train station is right down the street, but overall I am very disappointed with HILTON and don’t want to stay with Hilton anymore at least in the sf area.

Okay I usually never give a review on hotel stays but I felt I needed to give this one a review especially for solo travelers, etc. The hotel is in a very bad area of SF, there’s a lot of crime in the area and feels unsafe which I wish I was warned about before I booked this hotel. I booked a room with a view and my view was literally just a view of the back of the buildings. Next, to the cleanliness. The showers were super dirty and the tables as well, I had to ask the front desk person to change my room because I felt so disgusted that I didn’t want to sleep on the bed. Especially for a Hilton hotel, the quality was very low. I suggest not staying here and to heavily reconsider paying a little extra to stay at other high rated hotels not in SOMA. The only thing convenient was the transportation and that’s because the muni train station is right down the street, but overall I am very disappointed with HILTON and don’t want to stay with Hilton anymore at least in the sf area.

Clean, the staff was amazing. The room was very clean and beautiful will definitely stay there again.

Clean, the staff was amazing. The room was very clean and beautiful will definitely stay there again.

M

M

Everything Nothing

Dear Canopy Team, thank you so much for the wonderful room! The city view is absolutely insane we couldn't take our eyes off it. We've had a magical stay. ❤️??

Clean nice front desk amazing coffe love love the views!!! perfect hotel close to everything!!

Clean nice front desk amazing coffe love love the views!!! perfect hotel close to everything!!

Clean, great location, and amenities were great.

Clean, great location, and amenities were great.

Make sure you refill shower conditioner and shampoo. Otherwise, was clean and lovely stay.

Make sure you refill shower conditioner and shampoo. Otherwise, was clean and lovely stay.

Great staff great room and views a few little things that could have been addressed before our stay would have made the stay better. Not having wash cloths, blow dryer we originally had didn’t work and the curtains were an issue til I personally had to fix them for them to work properly. Other than that good hotel

Great staff great room and views a few little things that could have been addressed before our stay would have made the stay better. Not having wash cloths, blow dryer we originally had didn’t work and the curtains were an issue til I personally had to fix them for them to work properly. Other than that good hotel

There is a staff member at the reception desk named Vahid who is rude and unhelpful toward guests from the same nationality as him (for God knows what reason). Also, I wouldn’t call this hotel soundproof; you’ll hear a lot of noise from both inside and outside. Food cannot be served in your room either. Other than these issues, it was an okay experience for me.

There is a staff member at the reception desk named Vahid who is rude and unhelpful toward guests from the same nationality as him (for God knows what reason). Also, I wouldn’t call this hotel soundproof; you’ll hear a lot of noise from both inside and outside. Food cannot be served in your room either. Other than these issues, it was an okay experience for me.

It was cool

It was cool

Nice updated rooms.

Nice updated rooms.

The shower had no room to put the towel ,cant get dressed in there, have to go outside to get dressed

Great location. Close to public transportation and walking distance to MOMA.

Great location. Close to public transportation and walking distance to MOMA.

The modernized room and setup! Motorized blinds and awesome shower.

The modernized room and setup! Motorized blinds and awesome shower.

Clean comfy room and excellent amenities!

Clean comfy room and excellent amenities!

Loved the quality of the room and amenities - a great value. The rooftop bar was awesome too - wonderful views and solid cocktails The neighborhood can be a little sketch but it’s so centrally located and walkable it made up for it!

Loved the hotel and my room. +++

Loved the hotel and my room. +++

Clean hotel. Very cute and great rooftop. Location was also great clean area of town.

Clean hotel. Very cute and great rooftop. Location was also great clean area of town.

Location Didn’t like how you have to pay an additional $75.00 just to park your car there. This is not disclosed at time of booking the room and that is bad business practice. I have never paid an additional charge just to park your personal vehicle at the hotel I have stayed at. I think that is unfair and a ripoff.

Parking only valet parking too expensive

Very friendly staff, great location a very clean.

Very friendly staff, great location a very clean.

Rooms were amazing! Everything was perfect!

Rooms were amazing! Everything was perfect!

We stayed in the king room with the city view. I liked the decor of our room. It had a lot of character! The bed was super comfortable, the shower was one of the best hotel showers I’ve been in. Not only was it huge, but it had a lot of water pressure and there were two showerheads, plus the shower door completely closed you in so you got a steam effect! The hotel bar downstairs was huge and glamorous, just as shown in the pictures and the city view from the rooftop restaurant was also impressive!

We stayed in the king room with the city view. I liked the decor of our room. It had a lot of character! The bed was super comfortable, the shower was one of the best hotel showers I’ve been in. Not only was it huge, but it had a lot of water pressure and there were two showerheads, plus the shower door completely closed you in so you got a steam effect! The hotel bar downstairs was huge and glamorous, just as shown in the pictures and the city view from the rooftop restaurant was also impressive!

Horrible service starting with a valet parking ending with a room service. Rooms are very tiny.

Horrible service starting with a valet parking ending with a room service. Rooms are very tiny.

A basically $80 parking fee per day is diabolical

A basically $80 parking fee per day is diabolical

It verbally a great stay, no issues at all

It verbally a great stay, no issues at all

Beautiful

Beautiful

Good rooms

Good rooms

Great rooftop bar with city views. Hotel rooms are small but with a well designed layout and the beds are comfortable. Surprised there isn’t room service but the view is worth walking up to Shelby’s to pick up food.

Great rooftop bar with city views. Hotel rooms are small but with a well designed layout and the beds are comfortable. Surprised there isn’t room service but the view is worth walking up to Shelby’s to pick up food.

Very clean room, pleasant smell. Spacious and location was great. Helpful and friendly staff. The bed was comfortable as well.

Very clean room, pleasant smell. Spacious and location was great. Helpful and friendly staff. The bed was comfortable as well.

Great hotel to stay everything is perfect

Great hotel to stay everything is perfect

Great place to stay

Great place to stay

Clean rooms with nice touches. Loved the blackout shaded, auto lighting, beautiful shower. The lobby bar is gorgeous and the rooftop bar was great with good food. Enjoyed the lobby for meeting uo with friends!

Clean rooms with nice touches. Loved the blackout shaded, auto lighting, beautiful shower. The lobby bar is gorgeous and the rooftop bar was great with good food. Enjoyed the lobby for meeting uo with friends!

Great!

Great!

The place went beyond my expectations. Really nice hotel all across the board.

The place went beyond my expectations. Really nice hotel all across the board.

Staff was friendly and very accommodating. The hotel room was extremely clean, great view, convenient location with access to the subway across the street. The rooftop bar was a big plus with great views.

Staff was friendly and very accommodating. The hotel room was extremely clean, great view, convenient location with access to the subway across the street. The rooftop bar was a big plus with great views.

Excellent stay! Was able to check in early on Christmas morning! Bed was all that! Slept really great! Roof top restaurant & bar.. a sight to see @ night. All the amenities were on point! No complaints, we will be back when in the area!

Excellent stay! Was able to check in early on Christmas morning! Bed was all that! Slept really great! Roof top restaurant & bar.. a sight to see @ night. All the amenities were on point! No complaints, we will be back when in the area!

Great staff!

Great staff!

This was my first time staying here and it was amazing! Friendly staff, clean room, amazing food and coffee bar! This will be my new go to whenever I’m come to SF!

This was my first time staying here and it was amazing! Friendly staff, clean room, amazing food and coffee bar! This will be my new go to whenever I’m come to SF!

We didn’t get breakfast but the rooftop bar was awesome

We didn’t get breakfast but the rooftop bar was awesome

The room was clean and quiet. Staff was incredibly friendly and helpful. The roof top bar and restaurant was and added plus. Parking is expensive, but was secure and was fairly normal for the area.

The room was clean and quiet. Staff was incredibly friendly and helpful. The roof top bar and restaurant was and added plus. Parking is expensive, but was secure and was fairly normal for the area.

Very nice - clean. I really liked that the shower was clean no mildew.

Very nice - clean. I really liked that the shower was clean no mildew.

Clean room, great valet service, friendly & accommodating front desk staff!

Clean room, great valet service, friendly & accommodating front desk staff!

Clean

Clean

Hotel is wonderful, location is perfect, the only things is that breakfast is not included and the bathroom did not flush so we had to wait for the plumber to fix it

Hotel is wonderful, location is perfect, the only things is that breakfast is not included and the bathroom did not flush so we had to wait for the plumber to fix it

The hotel was really nice from inside and very close to Union Square and Market Street. The rooms were a bit small but very well equipped. Smeg refrigerator and a Nespresso machine with a lot of coffee capsules. The room was clean.

The hotel was really nice from inside and very close to Union Square and Market Street. The rooms were a bit small but very well equipped. Smeg refrigerator and a Nespresso machine with a lot of coffee capsules. The room was clean.

My stay here was great. Bed was comfortable. Water was hot with good pressure. Heat was good. Staff was great. Great location.

My stay here was great. Bed was comfortable. Water was hot with good pressure. Heat was good. Staff was great. Great location.

Good room , good service, good location

Good room , good service, good location

It also took 30 minutes to get our car out of valet. This is a really nice place but I think maybe understaffed.

It also took 30 minutes to get our car out of valet. This is a really nice place but I think maybe understaffed.

Clean and nice room! Comfy bed and pillows and great shower! The parking situation is awful. $75 per night for valet and no other option on site. We temporarily parked the car in front to bring our luggage up and immediately when we walked into the room, front desk called and asked if we were moving our car or wanted to valet. Luckily, I was able to find a parking garage about a block away from the hotel for half the price.

Clean and nice room! Comfy bed and pillows and great shower! The parking situation is awful. $75 per night for valet and no other option on site. We temporarily parked the car in front to bring our luggage up and immediately when we walked into the room, front desk called and asked if we were moving our car or wanted to valet. Luckily, I was able to find a parking garage about a block away from the hotel for half the price.

The Valet parking was not the best and room was not ready on time

The Valet parking was not the best and room was not ready on time

Very clean, well maintained, friendly staff and I felt safe. Just a few feet away from the T Train.

Very clean, well maintained, friendly staff and I felt safe. Just a few feet away from the T Train.

Better pillows

Better pillows

Staff was great. rooms very comfortable.

Staff was great. rooms very comfortable.

Excellent rooms. Very friendly staff

Excellent rooms. Very friendly staff

Great shower, toilet and vanity set up.

Great shower, toilet and vanity set up.

Nice boutique hotel! Excellent rooftop resturant!

Nice boutique hotel! Excellent rooftop resturant!

My favorite place to stay in the city. Great staff, very helpful and welcoming. Really excellent food and drinks. Incredible rooftop restaurant and bar.

My favorite place to stay in the city. Great staff, very helpful and welcoming. Really excellent food and drinks. Incredible rooftop restaurant and bar.

Your allowance for breakfast was 30 dollars per room. We spent at least 50 dollars each day for the two of us. Your allowance was woefully inadequate

Your allowance for breakfast was 30 dollars per room. We spent at least 50 dollars each day for the two of us. Your allowance was woefully inadequate

Shelby’s rooftop the drinks is to small and put too much Ice

Shelby’s rooftop the drinks is to small and put too much Ice

Very nice hotel, room and cafe. They have everything here and it very convenient for Moscone center events

Very nice hotel, room and cafe. They have everything here and it very convenient for Moscone center events

Room was very good and staff was excellent.

Great

Room very clean, poor shower water pressure and very bad temp, hot to cold to very hot to cold never even

It was nice

Didn’t see any food while there

Good

Clean Room, welcoming staff, Breakfast and dinner optiosn are limited but high quality in the rooftop bar, very business friendly with proximity to Moscone, the rooftop bar, and Coffee bar in the lobby, plenty of meet up and social engagement opportunities.

Clean room

Very comfortable stay. I liked the refillable water jars and refill stations and the nespresso machine in the room.

The room was small but very comfortable and well utilized. Would definitely recommend for a couple, or single however not a family.

Window leaked badly when raining, leaving carpet and surrounding area wet, including my suit case

Great location! The room is clean, comfortable and rational. The staff are friendly. Only one problem, the area is busy, and one-way traffic, so it is easy to get conjoined.

Very nice accommodation. Room needs a microwave.

Clean room, friendly staff, good area

Very beautiful property, rooms, city views and great staff and customer service!

Fancy decor & friendly staff

Kind staff, nice rooftop restaurant

I was charged twice for one stay, given false information, and left to deal with the mess myself. Terrible customer service and zero accountability, be careful before booking here. It’s actually a shame because the property itself was nice with a cool rooftop.

The staff was wonderful. Lovely rooms with a nice view. Great rooftop dining!

We had a great time staying at Canopy for the weekend. Staffs were very accommodating and they answered all the questions we had. Room was very clean, bedding was comfortable and we had such a nice view. Will definitely staying here again. Thank you Vivian for your help with the check-in process:)

The rooms and hotel were very clean. The gal at the front desk when we checked it was amazing. Friendly, professional and had a nice smile. She was the only one there and quite a few of us checking in all at once.

Highly recommended. We will stay again in the future.

Very close to the conference center I needed to go to for about a week. Convenient coffee shop right downstairs and a target within walking distance!

Very cool room. Different.

I saw a mouse in the lounge. They don’t have black out curtains. If you want to sleep in, it’s not the best place.

Really nice hotel just around the corner from the convention center making it easy to come back to my room during lunch. The staff were very friendly and the room was terrific!

Excellent service at front desk. Shelby’s restaurant has an outstanding view. Reg

Happily upgraded our room

Beautiful location, only downfall is parking

No room service.

Thoroughly enjoying our stay… we will be back!

Pretty nice rooms

We had a wonderful time there

Wonderful

Perfect except for the price, the room was extremely small for us.

I don't know if it was hotel construction or city construction, but at 830am all kinds of noise took over my room. If not for that I'd have no complaints, but y'know, some of us like to sleep in a little while on vacation.

The property exceeded my expectation. Nice decor, spacious rooms, comfy bed.

I wouldnt recommend this place even for free. Staff dont know what they are doing and very unprofessional.

It was conveniently located near convention center and near Whole Foods for healthy food options for a business traveller. I also used Yerba Bueno gardens as a nice safe running loop in the middle of the city. Some staff were very friendly and helpful, but not the door man.

From arrival to final departure, our stay was incredible! Everything was great, but the real credit goes to the entire staff (lobby, restaurant, and housekeeping). They were kind, welcoming, and made our stay absolutely perfect in every way! Cannot recommend this hotel enough!!!

This is a great hotel whether you're on a business or personal trip. There is a nice coffee shop attached to the hotel which serves breakfast. There is a beautiful hotel bar on the first floor. And even more amaxing rooftop restaurant on the 12th. I will recommend this place to anyone traveling to SF, especially for anyone wanting to stay in SOMA.

We got early to the hotel since we had an early flight and Vahid helped us and let us check in early. Room was beautiful, clean, big, we got the towels changed every day without having to ask, the roof top restaurant was really nice too. Close to SFMOMA and other places at walking distance. Im very satisfied with the property.

Great size room for a family of four.

I’m not impressed with this place at all. Too much to list.

I do not recommend staying here. The rooms are tiny tiny. The restaurant service was terrible. They mixed up my reservation and canceled my room cards. Parking with them is $75 usd a night. I’m fine paying high rates for luxury but this place isn’t it. Oh. Not to mention to can’t even call down o the front desk from your room. The shower was going from hot to cold. Like burning hot. The room toilet has no privacy from the rest of the room. I could go on. But I’m sure you get the picture.

Check in person could be a little friendlier

The valet you would think was run by professionals. I did not have a problem with the 70 dollar rate even tho it was pricey. I am not from the area . So I used them and uber myself around . When I got home I got a noticed on the mail for a warning ticket. While the valet person had my car they were speeding the speed limit was 35 and the person got got doing 55 mph . I called to speak to a manager regarding the matter . The operator took my report said a manager would Call me the next day it’s been weeks . It’s unfortunate that they do not care . When the valet is park of their property. Loved the hotel and our room but unfortunately it’s not a place I can come back after this .

Got double charged for the room so I had to get a refund of $458. Went downstairs to get receipt for proof of refund and realize the system had me in room 705 instead of 305. Charges for room 705 were on my receipt to the amount of $200. I had booked the Landmark View studio suite and believe I was supposed to be in room 705, but was moved in order to appease another guests request. Also, the tv is incompatible with streaming devices. Will not be going here again. Parc 55 is better.

Did not like the parking situation anf i paid extra for a room with a view of a landmark and there wasn"t one

Front desk staff seemed a little "spacey" to be honest, but it's California!

Beautiful property, nicely renovated. Very practical bedroom, separate toilet and shower areas, huge for SF standards. Great restaurant on the top, charming lounge and breakfast area at the bottom. 2 minutes from SFMOMA and close to everything in the downtown.

Property was great and in a nice area, would definitely stay again

Very small room, comfortable bed except for the pillows, comforter was stained.

Rooftop is amazing

I’ll definitely stay there again!

Rooftop bar with great food ! Cool rooms with 2 different shower heads and power window shade. VERY convenient location. We walked back here from Giants stadium at 10pm.

Paid for a city view and had a view of a parking lot. I called to see if I could be moved to a city view and the operator said that technically, we are in the city so my room has a city view. The rooms are very small and the beds are almost like fold out mattresses. The lady at the front desk was a little out of it, you could tell she was under the influence as she later was recruiting young men to "work" for her right outside the hotel door. Will never stay here again. Location is not that great either unless you are in town for a SF Giants game.

Lovely hotel, rooftop bar was gorgeous and staff were very accomodating.

Located in close proximity to SFMOMA, the main reason for my stay. Short Lyft rides to Chinatown, Lower Haight, Fisherman’s Wharf. Staff and service were good; however; I probably will not return to this hotel in the future. The condition of the property and facilities was not up to snuff due to exceedingly creaky doors, lights that did not function properly, broken window slats, and inconsistent shower temperatures.

The staff is accommodating, friendly and attentive. One of the best experiences I’ve had in a long while!

Great view from our room and staff was very polite. Would recommend!

Very nice place to stay, not to far from oracle park and chase center.

Great staff and location

Positive: Walking distance to Oracle Park for a concert. Negatives: We arrived at 2:45 and they made us wait 15 mins to check in at 3. That has never happened. I asked to have valet retrieve glasses and charger I had left in my car. Almost an hour later they produced glasses with no charger. Desk attendant said they'll bring the charger in just another 5 mins. It took another 20 mins for them to bring the charger. There was dust on lower rim on the nightstand and crumbs behind door when we arrived. The light on the smart mirror kept turning itself on and would make an irritating noise. (Room 201) At check out, I texted as instructed to get car and checked out. My car was there but no key and no valet. We waited 5-10 mins and then checked inside, there was no one at desk. When she finally came back to the desk I asked if she had my key, she did. We've stayed in a dozen hotels in SF over the years. This one was not worth the price paid. Next time we'll go to the Hyatt or Clancy or literally anywhere else.

Beautiful and stylish a great restaurant and great staff.

Na

The room was nice. Parking was horrible. The valet told us they were full and made us park in a public lot a few blocks away. It took forever to get to the garage because of traffic. We had to carry our luggage all the way from the garage and when we finally got back to the hotel, the valet was accepting new people for parking. The check in line went out the door and many guest rooms weren’t available for check in (even though the check in time was hours prior to then). Room was small, but nice and acceptable for our 1-night stay.

The staff was super helpful and friendly. Our room was immaculate and gorgeous. The location was situated exactly in the middle of where we wanted to be and honestly, it just felt good to come back to the room whenever we needed to rest or charge our devices. 10/10 would stay here again.

Nice lobby and rooftop lounge. Clean rooms.

The hotel layout is modern, clean, and easy to navigate — you can tell a lot of thought went into the design. The rooftop restaurant was definitely a highlight with its great views and atmosphere. On top of that, there are plenty of convenient stores and restaurants nearby, which made grabbing anything I needed super easy. The valet parking at $75 is a bit on the pricey side… but hey, that’s just San Francisco for you, right? All you need to know: overall, this is a great spot, and I’d definitely come back.

I specifically chose this hotel for the valet parking but when we arrived they had no available spaces so we were forced to park in a parking garage two blocks over. I had checked in online prior to arriving and received a digital key, I did this because I knew we were going to be in a hurry for our dinner reservations. When we got to our room we embarrassingly walked in on a woman undressed which led to a very uncomfortable situation. We were only there for 1 night but it was a very hectic night for us. Staff tried their best but were overwhelmed with the amount of check-ins

Just overall the worst experience I’ve ever had at a hotel, had my reservation for 8 months get there 2 hours past check in (5pm) no room available no parking available. I’m sorry, what did I prepay for?? All I got comped was 3 free drink tickets, and I don’t even drink.

Good hotel. The front desk was friendly.

The hotel was clean, staff were nice.

The check in process was absolutely terrible. I checked in around 5 and there were no rooms available, was told to come back in 15 minutes. Had to go find parking a couple blocks away. Came back after about 30 minutes and the check in line was incredibly long, found someone to talk to and they still had no rooms available. They finally found one after another 15 minutes. I understand it was busy, but I prepaid for this room months ago and to show up and not have a room ready was inconvenient. Other than that the stay was nice. The room was comfortable.

The room was clean and just the right vibe.

Great service, super clean.

The staff was amazing and helpful, the room was clean, bed was comfy, but the overall experience was…meh. We came for a concert at Oracle, as did many others who were checking in. Because of the larger amount of people checking in, there wasn’t really anywhere to stand to wait for check in other than outside on the city sidewalk. The staff did their best to move through the line quickly, and we didn’t have to wait too long. Figuring out parking was a little rough, we ended up parking a couple blocks down in a garage for $44 overnight, which was less expensive than the $75 valet the hotel offered (and could provide to all guests due to limited space). Also, the room was smaller than expected, but I guess that didn’t matter too much since all we did was shower and sleep there. Like I said, the experience was “meh,” nothing extraordinary, nothing terrible. I might stay again, but I might try somewhere else.

The valet is an absolute joke. $80 a day, the guys drive your car like they stole it. Squealing tires, slamming it in to reverse before it’s stopped moving forward. We also lost power due to construction, that was planned, we didn’t know anything about it but couldn’t get a discount or anything. Hotel was clean, bed was meh, shower was nice. The valet is what made this stay not worth coming back.

Very nice amenities, clean room, and friendly staff.

Very nice hotel but everything is expensive order the valet itself they charge you $75 a day plus tax and also they charge you $75 plus taxfor a breakfast each day

Great room, smells really nice.

We had the best stay! Super clean & so much to do in the area!

The staff is truly excellent.

Clean & surprisingly spacious, friendly staff.

Our room was comfortable and clean, great staff and rooftop bar was great for a night cap and dessert!

Modern and clean hotel. Check-in was swift. The king bedroom set-up was a little different with the toilet and shower in separate spaces with the sink between them in the entry hallway, but this appears to be an older building that the hotel remodeled, so they undoubtedly made the best use of space they could with existing plumbing easements. Shout-out to Marc, the bartender at the rooftop bar, super-nice guy shaking-up great drinks like a mezcal Negroni and the deviled eggs were a good bar-bite. Overall, a great hotel for the price in SF. Would stay here again, especially with that killer rooftop bar view.

Great stay

I enjoyed my time here. The view from my room was amazing, as well as the staff and service. Valet was a plus!

Great location and helpful and friendly staff. Room was clean and fresh. Perfect for our weekend in SF.

Small but comfortable room!

Perfect

Hotel was very clean and comfortable. Location was convenient for my needs. I loved all the extras in the room.

Really happy with our stay here. No issues

Jessica and Sanna (spelling?) Were both so friendly and happy to help with any question...they are fantastic at their jobs!

The staff was very friendly!

We loved the HOTEL itself. In our room was great. The area around the hotel was not necessarily the best, but we still enjoyed our stay.

Enjoyed our stay

Fun environment, good amenities and food

The hotel staff were friendly and informative. The room itself was very clean and comfortable.

Service was amazing. Ayla at the front desk was so helpful and kind.

Rude staff and false room type

I really enjoyed my stay here. The room was clean, modern, and dare I say kinda sexy. Valet and housekeeping were super kind and helpful. I can’t wait to return.

Top notch service

Room got very hot at night as the AC seemed to not work in the middle of the night. There was only 1 valet guy working who seemed to be running super far for every car.They also as leave you car in a parking lot down the road. Overall it was okay but would try somewhere else next time for the price

Felt like a safe location, plus very convenient for dinner because of the rooftop restaurant/bar. The only thing that I didn’t like was how long valet parking took to bring your car to the front. Other than that, amazing.

They do not have parking unless you want to pay $75 for valet

The Shelby Rooftop with a view of city was incredible, and the food was excellent.

Beds were so dang comfortable. Rooms were spacious and clean. Felt safe walking at night and close to walk to Oracle Park. Will absolutely stay here again.

We stayed at this hotel for a Giants game. It was a bit too far to walk, particularly given poor weather conditions and traffic in an uber was terrible and it took nearly half an hour to get to the park. In addition, we wanted to watch the warriors playoff game ahead of time and the hotel had no working TVs in either the rooftop or ground floor bars, so we had to watch in our room. Small inconvenience, but no reason to have that be the case other than poor property management.

Red doors! Not a vanilla hotel. Parking $$$. Across from Yerba Buena Gardens. Rooftop restaurant for breakfast and dinner. Nicely designed rooms with up to date technology.

Chic modern hotel within walking distance to Candlestick Park (SF Giants). Hotel restaurant on rooftop was good otherwise there were no restaurants within walking distance (use Uber). Valet parking was a bit high but there was no place to safely park.

The Canopy by Hilton has great staff and is clean. Shelby's was great for breakfast and the coffee shop downstairs had a solid americano. The rooms were clean and the shower was great. We did not enjoy the bed, especially the pillows. Additionally, the area is very noisy. While we wouldn't choose this hotel again, heavier sleepers may have no issues with the property.

great

But small room