Andaz San Diego, by Hyatt

Outstanding Hospitality and Rooftop Experience. The rooftop experience was exceptional, and the staff truly enhanced it. Zeek, Richie, and especially David, the manager, along with Madison, Angie, and Tesla at the front desk, provided outstanding service—enough that I made a point of noting their names for recognition

Family friendly. Great location. Near lots of restaurants and activities.

Sink faucet was leaking. Shower was having problems. The room had poor lighting. The pillows were extremely stiff. All other Andaz’s I have stayed at have been great besides this one.

Nothing

Front desk was rude and not helpful, would not recommend.

I really enjoyed my stay here. Everything was very organized and the place felt fancy without being over the top. The staff was very nice and helpful, and the valet service made everything easy and convenient. I also really liked the restaurant and rooftop bar — they were definitely highlights of the stay. Overall, a really great place and I’d stay again One thing I didn’t like was that even though dogs are allowed, there wasn’t really any designated dog area outside like most places usually have. It wasn’t a huge issue, just something that could make the stay more convenient for pet owners. I also noticed that the room I booked online wasn’t exactly the same as the one I received at check-in, but the room was still very comfortable and overall I still enjoyed my stay

I really enjoyed my stay here. Everything was very organized and the place felt fancy without being over the top. The staff was very nice and helpful, and the valet service made everything easy and convenient. I also really liked the restaurant and rooftop bar — they were definitely highlights of the stay. Overall, a really great place and I’d stay again One thing I didn’t like was that even though dogs are allowed, there wasn’t really any designated dog area outside like most places usually have. It wasn’t a huge issue, just something that could make the stay more convenient for pet owners. I also noticed that the room I booked online wasn’t exactly the same as the one I received at check-in, but the room was still very comfortable and overall I still enjoyed my stay

Exceptional

Convenient, friendly and great location.

Rooms are clean and friendly staff. Great pool area

Everything Nothing

It was great

I asked to upgrade my room to two beds and they did not mention I was getting an ADA room. The view was to a homeless encampment across the street. The streets were so dirty.

There was lots of homeless around the property. The roof top pool was warm but the food was over price in my opinion. I was afraid of walking outside at daytime but at nighttime i felt more safer because theres more people. I didnt like how the queen size room had glass wall. There was no privacy lol. You can hear every sound lol

2 hours ago Also we had the rooftop booked yesterday for 8 people in the lounge area and when we arrived at our designated time we were told they didn't have any space available for us. They then proceeded to seat us in the closed area, it was at least 20 min before we saw any server. For the amount of money we paid for this hotel we would expect to have a clean room and steller service, of which we had neither. We need to be refunded for our stay. This was the worst experience we have had at a hotel, let alone a "high end" hotel.

Very good

The windows of the shower weren’t clear and need to be cleaned to get the soap scum off and maybe something to help defog them. That would help to enjoy the experience. There wasn’t much in the zen area but quiet. You have to walk thru the restaurant to use the pool so definitely not for recreation swims, more for rooftop vibes. Overall, good experience would recommend.

Close to Gaslamp

Exceptional

Great downtown location. Very comfortable.

Breakfast service was slow

Breakfast service was slow

The hotel is great. The area is not so great lots of homeless in the gas lamp quarter these days.

This hotel is overpriced, a block away from homeless in tents. The guy that checked us in charged one of the rooms I had prepaid for our full 2 night stay and then said oops sorry I can't reverse the charges. Terrible customer service and outdated, overpriced rooms. Beware, avoid staying here.

The location was nice, the lobby was beautiful as well. STK was great. That was about it. For the price and staying at an “Andaz,” this hotel severely underdelivered. The room was extremely small, had a noticeable smell, and the shower knob had already fallen off and was sitting on the shower floor when we arrived. The tables in the room were dirty and almost looked rusty (see photos). The rooftop experience was even worse. Staff were rude and moody, and when we brought half-full wine glasses from our room, one staff member told us it was fine as long as they were poured into plastic cups. However, the bartender immediately began acting like we were breaking a serious rule, pretending security was watching him. He then rushed both my girlfriend and me to finish our wine, repeatedly saying “come on, come on, you need to do it now,” as if we had to finish our drinks within seconds. Because of how he handled it, I chose not to buy drinks from the bar at all. Had he acted normally, I would have happily purchased rounds from the rooftop bar. We were also told seating at the pool was first-come first-serve unless marked reserved. Since hotel check-in isn’t until 4 PM, we simply asked if we could temporarily place our towels on a reserved spot so our belongings wouldn’t sit on the floor. We were told no. Ironically, the pool closed and no one ever showed up to use the reserved section. Additionally, the bathroom design was extremely poor. The shower doors were not properly sealed, so every time we showered the entire bathroom floor flooded with water. For a hotel at this price point and under the Andaz brand, basic things like this should absolutely not be happening. The only positive experience of the entire stay was dining at STK inside the hotel. Otherwise, after spending roughly $700 within about 12 hours between the room and food, what was supposed to be a relaxing retreat to San Diego ended up being extremely disappointing. I normally don’t write reviews, but this stay unfortunately warranted one. I won’t be staying here again.

The location was nice, the lobby was beautiful as well. STK was great. That was about it. For the price and staying at an “Andaz,” this hotel severely underdelivered. The room was extremely small, had a noticeable smell, and the shower knob had already fallen off and was sitting on the shower floor when we arrived. The tables in the room were dirty and almost looked rusty (see photos). The rooftop experience was even worse. Staff were rude and moody, and when we brought half-full wine glasses from our room, one staff member told us it was fine as long as they were poured into plastic cups. However, the bartender immediately began acting like we were breaking a serious rule, pretending security was watching him. He then rushed both my girlfriend and me to finish our wine, repeatedly saying “come on, come on, you need to do it now,” as if we had to finish our drinks within seconds. Because of how he handled it, I chose not to buy drinks from the bar at all. Had he acted normally, I would have happily purchased rounds from the rooftop bar. We were also told seating at the pool was first-come first-serve unless marked reserved. Since hotel check-in isn’t until 4 PM, we simply asked if we could temporarily place our towels on a reserved spot so our belongings wouldn’t sit on the floor. We were told no. Ironically, the pool closed and no one ever showed up to use the reserved section. Additionally, the bathroom design was extremely poor. The shower doors were not properly sealed, so every time we showered the entire bathroom floor flooded with water. For a hotel at this price point and under the Andaz brand, basic things like this should absolutely not be happening. The only positive experience of the entire stay was dining at STK inside the hotel. Otherwise, after spending roughly $700 within about 12 hours between the room and food, what was supposed to be a relaxing retreat to San Diego ended up being extremely disappointing. I normally don’t write reviews, but this stay unfortunately warranted one. I won’t be staying here again.

Hotel was great except for the homeless people at the Salvation Army next-door

Hotel was great except for the homeless people at the Salvation Army next-door

Great hotel, very clean and comfortable. Would recommend.

It had a lot of art and was very clean. The valet was quick and friendly. The rooms were cozy. The food was delicious and it's located right in the middle of all the shops and bars. Staff was friendly and helpful. I'd stay there again. The room was cozy big shower, very updated, good views from rooftop with comfy seating bar and restaurant and fire pits The pool closed at sunset which was early this time of year.

Great hotel, very clean and comfortable. Would recommend.

The pool closed at sunset which was early this time of year.

Not super clean, hidden fees.

Not super clean, hidden fees.

Perfect

Perfect

Parking over price better or faster way to check in or out room was still little dirty cups out side all the room like no one walks by the floors

Parking over price better or faster way to check in or out room was still little dirty cups out side all the room like no one walks by the floors

Staff was great

Staff was great

great room, great staff

great room, great staff

They no longer offer complimentary mini bar or snacks even though the website still displays that prominently as an included amenity. Plus a loud BEEPING SOUND the entire 3 day stay from near the elevator that could be heard in all 3 rooms I rented!

awesome and near everythng

awesome and near everythng

Overall a great stay! Wish the tv offered more channels or you could connect streaming apps

Rooftop staff were rude just dint like experience

Rooftop staff were rude just dint like experience

Great

Great

Exceptional

Staff was wonderful and Hotel room was great. But this area of San Diego has a terrible homeless problem. There are many homeless lining the streets adjacent the hotel. One person stalked me and my dog when I was out walking him and tried to pet him even though I told him to get away. It was very concerning. It’s a shame because Andaz is a great brand.

Staff was wonderful and Hotel room was great. But this area of San Diego has a terrible homeless problem. There are many homeless lining the streets adjacent the hotel. One person stalked me and my dog when I was out walking him and tried to pet him even though I told him to get away. It was very concerning. It’s a shame because Andaz is a great brand.

Flight was canceled due to a snow storm for our 3 night stay. We didn’t end up arriving at all and the hotel refused to refund any of it.

Flight was canceled due to a snow storm for our 3 night stay. We didn’t end up arriving at all and the hotel refused to refund any of it.

Exceptional

Exceptional

It was great!

It was great!

Courteous staff, coffee in lobby.

Courteous staff, coffee in lobby.

Awesome all the way around. Bummer no pool and not disclosed. For 1200 I wanted that amenity and chose the property for that reason

Awesome all the way around. Bummer no pool and not disclosed. For 1200 I wanted that amenity and chose the property for that reason

Everything was great

Everything was great

Staff was great. Room was comfortable.

Staff was great. Room was comfortable.

The room was wonderful and everyone was super nice the staff even called a cab for me when it was time to leave

The room was wonderful and everyone was super nice the staff even called a cab for me when it was time to leave

the hotel was nice the room was clean but the amenities were mediocre, no shower cap or Q-tips that sort of thing that you expect when you pay the price we paid.

the hotel was nice the room was clean but the amenities were mediocre, no shower cap or Q-tips that sort of thing that you expect when you pay the price we paid.

Great location!

Great location!

Beautiful hotel and rooms were top notch 👌 Roof top bar and pool were a bonus. Easy parking close by and walkable to local bars and restaurants.

Beautiful hotel and rooms were top notch 👌 Roof top bar and pool were a bonus. Easy parking close by and walkable to local bars and restaurants.

Good

Very good

Location

close to dodgers stadium

close to dodgers stadium

Bed was great.Room was great. Didn’t eat there. Had drinks on the roof top patio and bar. It was great.

Bed was great.Room was great. Didn’t eat there. Had drinks on the roof top patio and bar. It was great.

Over all the hotel was good and I’d go back again. I was surprised to see the amount of homelessness around the area and the streets were dirty. They kept it off the block but it was 1 block either direction. I felt safe at the property itself. Staff was wonderful and helpful!!

Over all the hotel was good and I’d go back again. I was surprised to see the amount of homelessness around the area and the streets were dirty. They kept it off the block but it was 1 block either direction. I felt safe at the property itself. Staff was wonderful and helpful!!

Staff was friendly and helpful. Love the modern style look

Staff was friendly and helpful. Love the modern style look

Comfortable, great rooftop pool area, close to very efficient public transportation.

Comfortable, great rooftop pool area, close to very efficient public transportation.

Nice hotel for the area. We went to a Padres game, which was a short walk away. Lots of restaurants within walking distance. Staff was a bit unengaged.

Nice hotel for the area. We went to a Padres game, which was a short walk away. Lots of restaurants within walking distance. Staff was a bit unengaged.

Great location in the Gaslamp District. Easy access to tons of amazing shops, restaurants and bars. Museums, parks and zoos nearby as well as Petco stadium. Service was top notch and I loved the rooftop pool. One of the best places I’ve stayed at recently!!

Great location in the Gaslamp District. Easy access to tons of amazing shops, restaurants and bars. Museums, parks and zoos nearby as well as Petco stadium. Service was top notch and I loved the rooftop pool. One of the best places I’ve stayed at recently!!

One of the most beautiful hotels I’ve seen for an affordable price. The room was a lil too warm for my taste and the hallways was a lil stuffy.

One of the most beautiful hotels I’ve seen for an affordable price. The room was a lil too warm for my taste and the hallways was a lil stuffy.

Absolutely wonderful..staff,food and drinks were great. Thanks for having us 👍

Absolutely wonderful..staff,food and drinks were great. Thanks for having us 👍

...

...

The 24 /7 front desk reception All of it, mostly the fact that there is more hidden fees now one told me about before and then once I checkout they charge me for stuff (taxes ) that were already paid for.

had bed bugs, my friends and i got bitten. The ac was also broken and all they offrered us was a broken fan that fell on my friends head. They never let us know when the ac unit was up and running and this was in the summer time may 2025

had bed bugs, my friends and i got bitten. The ac was also broken and all they offrered us was a broken fan that fell on my friends head. They never let us know when the ac unit was up and running and this was in the summer time may 2025

Great customer service, comfortable bed they had complementary snacks, overall good experience.

Great customer service, comfortable bed they had complementary snacks, overall good experience.

Gorgeous stunning best restaurant best staff clean rooms Hmm wish I could stay longer

They put Expedia users in the worst rooms. Mine was 401 next to elevators and you could hear the elevator all night long come roaring by. It wasn’t soft it was loud

They put Expedia users in the worst rooms. Mine was 401 next to elevators and you could hear the elevator all night long come roaring by. It wasn’t soft it was loud

The AC was broken all day and night, sweating all night. No towels in the room upon check in and super dusty and not properly cleaned. Very disappointing.

The AC was broken all day and night, sweating all night. No towels in the room upon check in and super dusty and not properly cleaned. Very disappointing.

Parking

No air or tv upon check in

Everything from aesthetics to staff N/A

Phenomenal place to stay! Loved it. Close to everything.

Phenomenal place to stay! Loved it. Close to everything.

The property itself was nice and clean. The staff were very helpful and attentive. However, the room was smaller than expect, towels were rough and the bathroom set up was terrible. They offer valet parking (overnight stay) for $65, but you can park a few blocks down for $25/night.

The property itself was nice and clean. The staff were very helpful and attentive. However, the room was smaller than expect, towels were rough and the bathroom set up was terrible. They offer valet parking (overnight stay) for $65, but you can park a few blocks down for $25/night.

No

Staff were good and helpful at reception. Rooftop for breakfast was not good - very dated and tatty.

The location. Almost everything else...

great place

great place

Room smells. The food delivered was stolen. Staff rude.

Room smells. The food delivered was stolen. Staff rude.

Good

Everything was very good

Everything was very good

The staff were very helpful and pleasant! The restaurants and bar were also great! The downtown area leaves a lot to be desired but that isn’t the hotel’s responsibility. We had a great experience!

The staff were very helpful and pleasant! The restaurants and bar were also great! The downtown area leaves a lot to be desired but that isn’t the hotel’s responsibility. We had a great experience!

Shower glass was covered in old water spots and sink was dirty

Shower glass was covered in old water spots and sink was dirty

Very small Very small it costs me 500usd

Clean hotel and friendly staff!

Clean hotel and friendly staff!

No parking, no early check in

This hotel needs to be renovated…

This hotel needs to be renovated…

Bathroom provided no privacy.

Bathroom provided no privacy.

everything in the hotel is bad

everything in the hotel is bad

the shower was dirty and we cleaned it! But overall a good place to stay near barss!!

the shower was dirty and we cleaned it! But overall a good place to stay near barss!!

Nice hotel

Nice hotel

Homeless on the streets around the corner

Homeless on the streets around the corner

Very nice property

Very nice property

Great stay other than the pool area being closed on 1 of our 2 days for a private function meaning we had to vacate by 4pm and couldn’t use the bar for food and drinks without having to order them through room service. Ian at reception offered a bar credit as means of apology and Emily at the pool bar done what she could to help

Great stay other than the pool area being closed on 1 of our 2 days for a private function meaning we had to vacate by 4pm and couldn’t use the bar for food and drinks without having to order them through room service. Ian at reception offered a bar credit as means of apology and Emily at the pool bar done what she could to help

It was not how I expected to be, especially from the description of the website.

It was not how I expected to be, especially from the description of the website.

New clean

New clean

The Staff seemed very friendly and helpful. The Room was nice and clean. The hallway leading to my room looked to have water damage and fans blowing on the wall. I am not sure why, but the air in the hallway leading to my room had like a stuffy humid feel. There was an door right before I could access my rooms door and also another room. Unfortunately, the person in the room across from me kept yelling and screaming on my second night stay. I called the front desk a couple of times because it was was like 2 in the morning and I wanted sleep. I heard security come up and the hotel guest who sounded really drunk yell at security. Not sure why, but the drunk guy then proceed to open and close his door like every 3 to 5 mins. Overall I am not sure I would stay here again, but I did like the staff.

The Staff seemed very friendly and helpful. The Room was nice and clean. The hallway leading to my room looked to have water damage and fans blowing on the wall. I am not sure why, but the air in the hallway leading to my room had like a stuffy humid feel. There was an door right before I could access my rooms door and also another room. Unfortunately, the person in the room across from me kept yelling and screaming on my second night stay. I called the front desk a couple of times because it was was like 2 in the morning and I wanted sleep. I heard security come up and the hotel guest who sounded really drunk yell at security. Not sure why, but the drunk guy then proceed to open and close his door like every 3 to 5 mins. Overall I am not sure I would stay here again, but I did like the staff.

Nothing like a 4 star hotel

Nothing like a 4 star hotel

I was a bit disappointed to learn upon check in that there was a "pool party" going on at the hotel. I only picked this property due to the pool and proximity to Gaslamp. I wanted to unwind after a long day of moving my son into his apartment and ended up having to share a pool area with a ton of young adults and a loud DJ. There were no seats at the pool but we were able to sit at the bar to get a drink. The hotel was very loud at night, so much so that they have ear plugs and white noise machine on the night stand. I'll think twice about staying here again.

I was a bit disappointed to learn upon check in that there was a "pool party" going on at the hotel. I only picked this property due to the pool and proximity to Gaslamp. I wanted to unwind after a long day of moving my son into his apartment and ended up having to share a pool area with a ton of young adults and a loud DJ. There were no seats at the pool but we were able to sit at the bar to get a drink. The hotel was very loud at night, so much so that they have ear plugs and white noise machine on the night stand. I'll think twice about staying here again.

Not bad, but no access in to the bar, due by a pro Vite event

Not bad, but no access in to the bar, due by a pro Vite event

The smell inside the property was amazing.

The smell inside the property was amazing.

Not worth the cost per stay I was expecting a lot more considering the room rate. Majority of the front desk staff were rude and made us feel very unwelcome. Me and my wife didn’t get any info about the hotel, the room was very small the bathroom is tiny and had mold, coffee maker was sticky. The pool was unavailable for use due to a private event Saturday and Sunday no one told us this in advance I would have reconsidered the booking will not being staying again and will more than likely avoid Andaz properties in the future

Not worth the cost per stay I was expecting a lot more considering the room rate. Majority of the front desk staff were rude and made us feel very unwelcome. Me and my wife didn’t get any info about the hotel, the room was very small the bathroom is tiny and had mold, coffee maker was sticky. The pool was unavailable for use due to a private event Saturday and Sunday no one told us this in advance I would have reconsidered the booking will not being staying again and will more than likely avoid Andaz properties in the future

We had a great time celebrating our anniversary at this hotel! Great location and friendly staff.

We had a great time celebrating our anniversary at this hotel! Great location and friendly staff.

We arrived prior to the official check-in time and were told there is a room available. It’s not an upgrade, but for $50 you can have that room early. I found this to be a very tacky policy to extract money from a guest. I’m not sure if this policy extends beyond this Andaz to other or all Hyatt properties but it was a real turnoff.

We arrived prior to the official check-in time and were told there is a room available. It’s not an upgrade, but for $50 you can have that room early. I found this to be a very tacky policy to extract money from a guest. I’m not sure if this policy extends beyond this Andaz to other or all Hyatt properties but it was a real turnoff.

The andaz converted the rooftop restaraunt and pool to a weekend party scene. Inviting no registered guests It was a loud deep beat party scene for three days. Terrible way to treat guests

The andaz converted the rooftop restaraunt and pool to a weekend party scene. Inviting no registered guests It was a loud deep beat party scene for three days. Terrible way to treat guests

Not a Andaz caliber property. Feels like a dressed up embassy suites. Would not recommend or stay here again.

Not a Andaz caliber property. Feels like a dressed up embassy suites. Would not recommend or stay here again.

Central to popular attractions in San Diego. Nice terrace restaurant and pool.

Central to popular attractions in San Diego. Nice terrace restaurant and pool.

Amazing staff. Upscale property

Amazing staff. Upscale property

Staff was all very friendly, welcoming, and helpful. Property was very clean. Rooms were spacious and very hospitable. Great area, if you are looking for someplace with some nightlife. Hotel provides ear plugs, due to the loud nature of the area, but we never needed to use them. Would definitely stay here again.

Staff was all very friendly, welcoming, and helpful. Property was very clean. Rooms were spacious and very hospitable. Great area, if you are looking for someplace with some nightlife. Hotel provides ear plugs, due to the loud nature of the area, but we never needed to use them. Would definitely stay here again.

Very convenient. Rooftop bar was fun. Only negatives is we couldn’t check in earlier than 4pm and then even after 4pm we had to check with the desk to get our room because the text that is was ready “didn’t go through”. Also it was discovered late at night after we got home that our AC in the room didn’t work. Staff was very friendly and accommodating

Very convenient. Rooftop bar was fun. Only negatives is we couldn’t check in earlier than 4pm and then even after 4pm we had to check with the desk to get our room because the text that is was ready “didn’t go through”. Also it was discovered late at night after we got home that our AC in the room didn’t work. Staff was very friendly and accommodating

Staff was super friendly and the property smelled good

Staff was super friendly and the property smelled good

Great place to stay. The neighborhood was a bit dicey with homeless but did not have an issue and never felt unsafe.

Great place to stay. The neighborhood was a bit dicey with homeless but did not have an issue and never felt unsafe.

There was no help with luggage at all, the room had a view of the wall next door, and the worst part was that between the bathroom and the room, there was a glass wall with zero privacy. Even if I were on the trip with my significant other, I would be extremely uncomfortable. My friend and I ended up using the bathroom in the lobby. When we expressed our discomfort to the concierge, they explained to us that they were fully committed but did not offer any compensation or resolution for the awful discomfort of a very expensive room.

There was no help with luggage at all, the room had a view of the wall next door, and the worst part was that between the bathroom and the room, there was a glass wall with zero privacy. Even if I were on the trip with my significant other, I would be extremely uncomfortable. My friend and I ended up using the bathroom in the lobby. When we expressed our discomfort to the concierge, they explained to us that they were fully committed but did not offer any compensation or resolution for the awful discomfort of a very expensive room.

Tiny room, lots of noise, better is out there…move on. 30 minutes for Valet to bring the car up…grrr

Tiny room, lots of noise, better is out there…move on. 30 minutes for Valet to bring the car up…grrr

I thought it was a great place to stay. Everyone was so welcoming. However, replacing your air filters in the rooms might make it better

I thought it was a great place to stay. Everyone was so welcoming. However, replacing your air filters in the rooms might make it better

It's in a great section if you want to be in the action in Gaslamp. The happy hour at STK was great! Our room wasn't great. The staff were all very nice and helpful.

It's in a great section if you want to be in the action in Gaslamp. The happy hour at STK was great! Our room wasn't great. The staff were all very nice and helpful.

Great hotel in a busy area of the city

Great hotel in a busy area of the city

Front of house staff were terrible.

Front of house staff were terrible.

Great staff and location.

Great staff and location.

it was dusty and I had an allergic reaction the first two of the three nights I was there

it was dusty and I had an allergic reaction the first two of the three nights I was there

the only downside is room service . the options are very limited and expensive

the only downside is room service . the options are very limited and expensive

Clean and well maintained, but the resort fee is too high

Clean and well maintained, but the resort fee is too high

The Andaz San Diego was great! It was perfectly located to do all of the must-do's in San Diego, and it was a really nice property with helpful staff. The first room we had was above STK, which was a bit too loud for us traveling with a toddler, but they were great about moving us, and the new room was great. We'll stay there again and would recommend it to anyone going to San Diego!

The Andaz San Diego was great! It was perfectly located to do all of the must-do's in San Diego, and it was a really nice property with helpful staff. The first room we had was above STK, which was a bit too loud for us traveling with a toddler, but they were great about moving us, and the new room was great. We'll stay there again and would recommend it to anyone going to San Diego!

Was SHOCKED to discover the $65/day parking fee (Valet only - more on this later) and the $40/day Resort Fee (I shouldn't be shocked at this shameless industry-wide tactic). Hotel was grossly understaffed with the front desk agent parking our car, schlepping our luggage as well as checking us in. Valet parking was unexplainably expensive with ONE valet attendant having to drop off and fetch your car from some distant car parking lot. A number is provided to call for your car, but twice it went to voice mail that was not even set up. The wait to get your car was in our case about 45 minutes and we missed an important business meeting as a result. The room was equipped with a white noise machine and earplugs (I can only guess why, but then we didn't stay over a weekend). Finally, the hot water in the shower was a mystery. In addition to having very low water pressure, the time it took for hot water to get to the room was annoying - as well as figuring out (finally) that in order to get hot water at all, you needed to turn the handle 2/3rds of the way to the red dot. Coffee in the lobby was luke warm with coffee grounds in it. On the positive side, the room was nice, clean, bright and modern - and right in the middle of the famous Gaslamp District. We will not be staying here again.

Was SHOCKED to discover the $65/day parking fee (Valet only - more on this later) and the $40/day Resort Fee (I shouldn't be shocked at this shameless industry-wide tactic). Hotel was grossly understaffed with the front desk agent parking our car, schlepping our luggage as well as checking us in. Valet parking was unexplainably expensive with ONE valet attendant having to drop off and fetch your car from some distant car parking lot. A number is provided to call for your car, but twice it went to voice mail that was not even set up. The wait to get your car was in our case about 45 minutes and we missed an important business meeting as a result. The room was equipped with a white noise machine and earplugs (I can only guess why, but then we didn't stay over a weekend). Finally, the hot water in the shower was a mystery. In addition to having very low water pressure, the time it took for hot water to get to the room was annoying - as well as figuring out (finally) that in order to get hot water at all, you needed to turn the handle 2/3rds of the way to the red dot. Coffee in the lobby was luke warm with coffee grounds in it. On the positive side, the room was nice, clean, bright and modern - and right in the middle of the famous Gaslamp District. We will not be staying here again.

Nice place also walk a keep work

Nice place also walk a keep work

Nice hotel that is walkable to tons of restaurants and bars.

Nice hotel that is walkable to tons of restaurants and bars.

Some front desk staff knew very little about the hours of the roof restaurant and how to book local activities to use the advertised discount offered as part of the ‘resort fee’.

Some front desk staff knew very little about the hours of the roof restaurant and how to book local activities to use the advertised discount offered as part of the ‘resort fee’.

Love this hotel! Super close walk to Petco Park. Modern and edgy vibe with a cool rooftop bar and pool!

Love this hotel! Super close walk to Petco Park. Modern and edgy vibe with a cool rooftop bar and pool!

FRONT STAFF AND VALET WERE FANTASIC.

FRONT STAFF AND VALET WERE FANTASIC.

I really enjoyed and liked my stay at Andaz I love how everything was walking distance from the hotel I would enjoy staying here again, but what I didn’t like is the parking that they don’t have a parking structure and not really a lot of parking around there.

While the property is very nice it is located a block from a community of homeless people living in tents which is disturbing.

Property was clean and staff was nice/friendly.

clean rooms

I would not stay here again. Homeless camps steps away from the property. Did not feel safe to walk around at night. Didn’t spend much time in the room but when we did the tv did not work and they could not resolve. Loud barking dogs on our floor. Room and lobby area were clean. Never made it to the rooftop bar or restaurant. Disappointed.

Rooms are VERY loud at night. Feels like you are sleeping in a nightclub.

Overall, great property. I know they are aware of how noisy the area is, since they provided ear plugs and a noise machine on the nightstand. Great food. Friendly staff. No parking.

I stayed for 3 nights, the room was freshly cleaned every day. Very inviting lobby with a great location to bars and restaurants.

The hotel was great. Karla at the front desk was awesome!!!

Facility is fine. There was an error in my checkout bill and the person corrected it. That’s why I always have my bill printed out to make sure it’s correct before leaving the hotel. There was no welcome letter in the room so you don’t know what’s complimentary. I had to ask the front desk. Snacks and small water bottles in the room were complimentary which was nice.

4 stars because there were homeless encampments on the side of the building but did not populate the entrance at all. Loved this place and the staff, I will be coming back.

Amazing experience, love the property, we stay there again

The hotel restaurant is okay, but not excellent.

Central San Diego, good party area

Good location and there are some good breakfast cafes nearby. And I left my child’s a stuffed animal after check out. My son was very frustrated and depressed. But they kept it and sent it back home. Thanks a lot for your service!

Staff was outstanding, room was very nice but room was a little noisy from outside noise, but it was a nice stay!

The front desk host was an amazing person. After a long drive from Las Vegas with kids, he really helped us feel at ease and accommodated our room to be in better condition and more spacious for the kids. I believe his name was Tyler. He was working Friday June 16 in the afternoon around 4:30. Because of him , we will definitely come back .

Great service! Clean and nice.

property was nice rooms are small because it is a older hotel

Roof top was nice!

Good vibes inside

The property itself is lovely and right next to all the bars.. there is a severe homelessness situation down All of the nearby sidewalks

Place is great and super staff. The noise outside was terrible, though. You can hear EVERYTHING all night long! It was Friday so there were people screaming in the street coming out of bars and so many sirens! Definitely not going back to that location

The Andaz offers modern & clean rooms in a great location. Everything is walkable. Great food and shopping available nearby. The staff were friendly and attentive.

Listed as having onsite EV charging but Valet informed me that they do not charge my car nor is there charging available onsite. Valet people were very rude about it to like they were bothered that I asked. If an admin from the hotel reads this, please remove that amenity from the list of amenities on the Expedia listing, since it is not accurate.

if you're looking to dance on a rooftop til 1am on a tuesday night, then this is the place for you. if you want to get a night's sleep, then not so much.

It was a great hotel with great location

great hotel

The homeless population directly around this property is not good. I understand how difficult this situation is but i cannot risk my family's safety as we did not feel safe there.

Nice touches like complimentary drinks and snacks. Walking distance to dining and entertainment

Honestly I would rate them hire but they are not a 5-star property. Classic case of over promise and under deliver. It’s a decent 3.5 star but a terrible 5-star. Hence the rating as I feel this is deceptive practice.

It was best experience. Super easy check in and check out . The room are beyond beautiful. Will be back soon

Beautiful place and wonderful people. They try very hard to compensate for the noise of the area (ear plugs, white noise machine), however, that cannot compensate for the DJ onsite during the weekends. The DJ was on the roof and we were on the second floor and could feel the sound. As we were already exhausted and jet-lagged this was not appreciated. We loved it the rest of the week but would not return if we had to stay on a Friday or Saturday.

The hotel is in a run down location next to abandoned building and homeless encampments. It’s also on a busy street and across from a club that plays loud music until at least midnight.

This hotel was very clean but weirdly dusty. Take a right outside the hotel and you have a bunch of awesome restaurants and clubs. Take a left and there are blocks of homeless people (it was very sad to see).