The Emily Morgan San Antonio - a DoubleTree by Hilton

Exceptional

Yes

Staff only Paying an insane amount for parking. I’ve never staked at a hotel that doesn’t have their own parking lot

Cleanliness…Nice bar…Good staff

The staff was exceptional! Johnny, Rudy, Julio. All incredibly nice with great recommendations and suggestions in the area. Always welcoming and warm. Offering cookies and water in nearly every interaction. Special shout out to Victor! Shared some the hotels haunted history and created some magic for us. Thanks for a great stay!

With in walking distance to everything. Bars,entertainment,Alamo,downtown . Pool was closed for maintenance,weight room was great and clean. City view is great at night.Donot know his name, but gentleman at front desk was real friendly and polite. Went out of his way to help you. Hotel is really clean and all people were friendly and polite. Would defiently book again.

The responses to an issue. Valet brought our vehicle back from their lot full of ants and did not offer to clean it. Drove 4 hours home with ants all over our clothes, food, and luggage.

Very good

Just make sure you have money for parking. Otherwise it’s a great place to stay and close the Alamo and Riverwalk.

Great service, location, and rooms! I would highly recommend staying here.

I loved my stay here. The room was beautiful, and it was a great location. The staff was wonderful. However, the pool was closed, and the gym bathroom could use more work. Having water bottles in the rooms and in the gym was really cool, and the warm cookie at check-in is a nice touch.

Did not know that there is a parking fee of 50.00 a night. When I got the bill that was charged to my credit card, it included 90.00 in extra charges even though I tipped the Valet each day.

Exceptional

Very quiet rooms and great views Can't think of anything

The room was immaculate and full of history.. highly recommend!

Pool was shut down for repairs, they didn't let us know that when we called ahead. Bartender was terrible. Parking for the valet was 55$. Room was a typical room. Location was great. Front desk staff was amazing.

Overall, amazing!

Great stay! Will definitely be staying again in the future

Great place and paid parking was conveniently located right next door,or valet is also available. Very clean rooms and an excellent staff

The rooms were very nice and clean. The restrooms were not very private. There is a sliding glass door which does not allow much privacy if you are sharing a room. Rooms were a little pricey considering that you have to pay $35 or $50+ for valet parking or higher at night for parking. Breakfast was not included in the room price. Staff were friendly. After checkout my card was charged $521 extra and I had to call them to have it corrected.

Beautiful historic hotel with easy access to Alamo, Mall and easy access to River walk

Todo muy antiguo y olor a viejo y húmedo. Aparte el costo muy alto y me cobraron de estacionamiento casi 70 dólares muy malo no Volveré

Good

across the street from the alamo furniture seemed old

across the street from the alamo furniture seemed old

I do have to mention The awesome and friendly staff they have there. Rudy at the front desk was so pleasant and informative as was Tonie who made me a cup of tea in the morning.. Thank you so much for that Tonie. And then the maintenance man Abel who was quite entertaining with his stories and was very helpful! Thank you all for allowing me to spend my birthday in a very nice place.

Breakfast was not very good. Eggs were cold, food was only passable. It was not worth the price of $20! The location of Hotel was great. Hotel was nicely decorated and front desk staff were friendly and very helpful. Better Breakfast with food that should be warm being warm! Muffins had no taste even they looked good. Think they were too many days old to be put out again for people to eat.

Breakfast was not very good. Eggs were cold, food was only passable. It was not worth the price of $20! The location of Hotel was great. Hotel was nicely decorated and front desk staff were friendly and very helpful. Better Breakfast with food that should be warm being warm! Muffins had no taste even they looked good. Think they were too many days old to be put out again for people to eat.

Very nice

Room was comfortable and a reasonable size. The breakfast was expensive. Provided cereal but no fresh milk.

Exceptional

Pool not in service. When it rained it was full of buckets in lobby area. Ac not working well in room. No microwave in room. Not very helpful staff.

Didn't eat at the hotel

Clean Room. Comfortabke Bed. Great Location.

Very good

Exceptional

he was a great guy

Room was not cleaned well, was changed rooms and that room also had cleanliness issues with hairs sticking to the doors and on door handles. Since we had already been moved due to previous cleanliness issues, I was too worried about bringing up.

Exceptional

Location Except for one employee, staff not especially engaged or inviting.

Location Except for one employee, staff not especially engaged or inviting.

Comfortable beds. Staff was nice . Rooms were clean and bathrooms stocked. Inconvenience of parking

Comfortable beds. Staff was nice . Rooms were clean and bathrooms stocked. Inconvenience of parking

Staff were outstanding AC was hard to regulate. It was either hot or too cold.

Staff were outstanding AC was hard to regulate. It was either hot or too cold.

The staff we're all amazing. Everybody went above and beyond to make us feel comfortable. It was raining when we arrived and the gentleman at the front desk offered us an umbrella so we could walk over to the Alamo. We loved that it was right beside the Alamo and that everything was in walkable distance. Valet was of dingy... they lost our car (attached our car keys to another guest's room as I understand it) they found it without any problems so no harm no foul. The pool was also closed. We have kids so that was pretty important to us and when we called the book they said they had a pool. They didn't mention that it was down for maintenance. That was kind of disappointing especially since it was raining.

Good

Great location

The staff we're all amazing. Everybody went above and beyond to make us feel comfortable. It was raining when we arrived and the gentleman at the front desk offered us an umbrella so we could walk over to the Alamo. We loved that it was right beside the Alamo and that everything was in walkable distance. Valet was of dingy... they lost our car (attached our car keys to another guest's room as I understand it) they found it without any problems so no harm no foul. The pool was also closed. We have kids so that was pretty important to us and when we called the book they said they had a pool. They didn't mention that it was down for maintenance. That was kind of disappointing especially since it was raining.

Exceptional

Staff was super friendly in making sure we got a nice room to fit our needs and again several hours after check out when we realized we had left our laptop behind they made sure we got reunited with it in a timely manner.

This place is old and run down. The staff was barely ever present. The food is awful. Parking is outrageously expensive. The plugs didn’t work in the room. The room was dirty and run down. It should be shut down and overhauled.

Clean

Exceptional

Parking was outrageously expensive. About1/3 of the cost of the stay.

The hotel was very nice, across the street from the Alamo and the customer service was excellent. My entire stay was 5 stars.

But your staff is DEFINITELY the reason I will be booking another stay! Thank you ask for an amazing birthday weekend!

The hotel was close to the sites that we wanted to see.

Room and view were great. Staff is very welcoming.

Valet parking so expensive!!! Already paying alot for stay.

🙌

Came here for my daughter‘s birthday and it was a wonderful day. We got there late in the evening and checked out the next day, but we got to walk and see the Alamo and some of the other surrounding areas. Great time thoroughly enjoyed it would definitely stay again.

The location is the best part of this property and the only reason to stay here for the price. The staff is very friendly but for what they charge, there are much nicer options not too far away. The rooms we were in were in desperate need of an upgrade, as well as the plumbing.

First of all the hotel didn’t have any air-conditioning. Therefore, the air smelled very unpleasant. Secondly, the dishes in the restaurant were dirty. Lastly, the photos on Expedia showed that the two beds were in the same room, but in the actual room, the two beds were in separate rooms and there’s a bathroom in between them. That made it very awkward to move around.

Room was hot but had fan it made it good

Spacious, clean room with all necessities. Nice public spaces in the lobby and restaurant area. I’d stay here again.

Oddly enough didn’t know this hotel was haunted until some lady told us about it in the elevator. We stayed two nights and on night two after midnight, our room phone began to ring. Upon answering the line, it stayed silent before hanging up.

The Hotel was beautiful and the rooms were super clean. My only complaint was the lack of amenities. No free breakfast and the pool was closed.

Great staff and service

My pillows were flat n uncomfortable and the comforter was not clean. It had dust and hair on it , thankfully I took my own blanket so I didn't use it.

I was able to get a room with no problem. The room was very small. Barely enough room for the bed and TV stand. There was no parking. That was the worst of it all. I had to pay for valet or public parking. Horrible situation in my opinion.

The location The pool was not operable.

The air conditioner didn’t work the first day and we weee given a fan. We had No hot water in the shower. Day 2 the found out that someone turned off the air conditioner up in the roof. They got the air conditioner to work, but the thermostat did not. still no hot water. We never got any help with the hot water. It was very disappointing based on the type of location that it is. The best thing was the staff was very friendly. We were hoping for a offer to change rooms but to solutions we’re ever offered

Great friendly and knowledgeable staff, Alamo/city view was beautiful, the restaurant/bar was nice, quiet, comfortable, everything was wonderful except that the bathroom tub in our room had something in the drain from last visitors, what looked like a pink ribbon. Overall stay was still excellent, great nights rest.

The location. That is all. The filters were filthy like caked on dust and we had to request them to be changed twice for both of the rooms we rented. We had to change one of the rooms because it was super humid and only few outlets worked and the bathroom light was out. The second room no matter what temperature ac was set on it was freezing and it never turned off. The whole family ended up with terrible allergies from the hotel the first night staying there. Do not take a baby to stay there for this reason alone. This hotel used to be better than this. Huge disappointment overall.

na

Rooms, property beautiful Disappointed pool and outside patio was not in use. Bathtub was very slippery but had hand rails. Room spacious and clean . Lobby inviting to quest to sit and read or gather to visit

Love the location

There was no hot water

The staff is great

Great historic hotel

A beautiful clean , relaxing hotel, That is close to everything!!! The bedding was superior

Beds were a little too firm

Very relaxing stay!!

Very relaxing stay!!

Clean room, very nice overall hotel, amazing staff, fun stories!

Clean room, very nice overall hotel, amazing staff, fun stories!

Kind staff and excellent room. We had everything we needed.

Kind staff and excellent room. We had everything we needed.

The hotel’s location is fantastic and the rooms were very clean. Do yourself a favor and get the buffet breakfast! I would definitely stay there again.

The hotel’s location is fantastic and the rooms were very clean. Do yourself a favor and get the buffet breakfast! I would definitely stay there again.

Clean room, staff, amenities

Clean room, staff, amenities

Clean

Clean

Veronica at front desk wasn’t willing to help me with my reservation, which couldn’t be found. I had to make the line again, so someone else helped me, it was fast, not complicated at all as Veronica was saying. I almost have to go and find another hotel.

Veronica at front desk wasn’t willing to help me with my reservation, which couldn’t be found. I had to make the line again, so someone else helped me, it was fast, not complicated at all as Veronica was saying. I almost have to go and find another hotel.

The cookies were delicious 😋 🍪

The cookies were delicious 😋 🍪

The room was spotless and staff was very friendly and helpful. Walking distance to so many places to see and eat. Highly recommend

The room was spotless and staff was very friendly and helpful. Walking distance to so many places to see and eat. Highly recommend

Clean, helpful staff

Clean, helpful staff

Building

Building

As expected, it’s an old building but I figured it would be in better shape as a Hilton hotel. The room we stayed in never cooled down below 75 degrees. The hallways and common areas were cooler than our room. There was a fan in the room, which leads me to believe the property management knows about the cooling issues. Had I known the room would stay hot, I definitely wouldn’t have booked here. It’s difficult to sleep in a hot room, even with a fan. Valet should be a convenience, however at this property it was an inconvenience with the one way street causing delays. We waited about 25 mins for our car. Overall, the stay was okay at best. Definitely will not be a returning guest.

As expected, it’s an old building but I figured it would be in better shape as a Hilton hotel. The room we stayed in never cooled down below 75 degrees. The hallways and common areas were cooler than our room. There was a fan in the room, which leads me to believe the property management knows about the cooling issues. Had I known the room would stay hot, I definitely wouldn’t have booked here. It’s difficult to sleep in a hot room, even with a fan. Valet should be a convenience, however at this property it was an inconvenience with the one way street causing delays. We waited about 25 mins for our car. Overall, the stay was okay at best. Definitely will not be a returning guest.

Great room & staff!!

Great room & staff!!

The Staff are amazing, the rooms are outdated, and the air conditioning did not work in some rooms, but the staff are the best

The Staff are amazing, the rooms are outdated, and the air conditioning did not work in some rooms, but the staff are the best

My email is [email protected] This was an amazing place to take my grandkids to. Thank you

My email is [email protected] This was an amazing place to take my grandkids to. Thank you

The room was in need of many repairs several things were not working in the suite we stayed in. The heat and a/c the spa tub all needed a main person to fix . No pool but hotels.com did not say it had been drained . The food was ok eggs from a container, ok sausage and bacon , and the fruit was all out of season and most over ripe . So it was not good at all . And one option for yogurt . Kinda weak for 20 something dollars each . The cookies are great thought . You get those when u come in . The view was amazing and the staff were some of the best people I’ve meet in San Antonio and I live here . All in all I expected the full service open the door for you welcome u clean nice working room and all the amenities advertised. That was not what we got at all . I’d go again if they had a lot of repairs done to the rooms. I have plenty of pics of the actual if everything if needed . Don’t book through hotels.com !!!! That’s the facts .found that out the hard way . And the additional fee per person to ensure u get what ur paying for is a total scam . I was told it doesn’t cover that . Good luck guys . Book three Hilton the staff will be able to make it right .

The room was in need of many repairs several things were not working in the suite we stayed in. The heat and a/c the spa tub all needed a main person to fix . No pool but hotels.com did not say it had been drained . The food was ok eggs from a container, ok sausage and bacon , and the fruit was all out of season and most over ripe . So it was not good at all . And one option for yogurt . Kinda weak for 20 something dollars each . The cookies are great thought . You get those when u come in . The view was amazing and the staff were some of the best people I’ve meet in San Antonio and I live here . All in all I expected the full service open the door for you welcome u clean nice working room and all the amenities advertised. That was not what we got at all . I’d go again if they had a lot of repairs done to the rooms. I have plenty of pics of the actual if everything if needed . Don’t book through hotels.com !!!! That’s the facts .found that out the hard way . And the additional fee per person to ensure u get what ur paying for is a total scam . I was told it doesn’t cover that . Good luck guys . Book three Hilton the staff will be able to make it right .

Clean, great staff, loved the room set up and the view

Clean, great staff, loved the room set up and the view

The staff at the front desk was friendly. As was the staff that does maintenance and housekeeping. The Bar on the hand, the bartender was SUPER rude and dismissive. The room was small, but clean. Comfortable shower. The AC was not working, maintenance went in to “fix it” on the first night and it was cooling a bit, but by the early morning it was once again hot. That evening when we returned at about 10pm, we had to call the front desk again about having the AC fixed, they ended up moving us to a different room. Overall, it was an ok experience, nothing exceptional to say about it. The best part was that it was right next to the Alamo.

The staff at the front desk was friendly. As was the staff that does maintenance and housekeeping. The Bar on the hand, the bartender was SUPER rude and dismissive. The room was small, but clean. Comfortable shower. The AC was not working, maintenance went in to “fix it” on the first night and it was cooling a bit, but by the early morning it was once again hot. That evening when we returned at about 10pm, we had to call the front desk again about having the AC fixed, they ended up moving us to a different room. Overall, it was an ok experience, nothing exceptional to say about it. The best part was that it was right next to the Alamo.

We left some clothes and that was handled very well!!

We left some clothes and that was handled very well!!

This hotel is in poor repair. Our room was less than clean. No one has been vacuuming under the curtains because a pill box was found in my moms room and debris in ours. The mirror and light sconces in our bathroom were extremely crooked and there was toilet paper fragments on the wall. Other places in the halls and interior need new coats of paint and hotel ran out of hot water by 11pm.

This hotel is in poor repair. Our room was less than clean. No one has been vacuuming under the curtains because a pill box was found in my moms room and debris in ours. The mirror and light sconces in our bathroom were extremely crooked and there was toilet paper fragments on the wall. Other places in the halls and interior need new coats of paint and hotel ran out of hot water by 11pm.

Richard was great when we checked in!

Richard was great when we checked in!

Great experience!

Great experience!

We have stayed many times and it is always an amazing experience. Staff are friendly, building and rooms are clean and amazing!

We have stayed many times and it is always an amazing experience. Staff are friendly, building and rooms are clean and amazing!

Room was not ready. We had to wait for a while to get our room. The staff was trying to accommodate us. We just needed a room to sleep.

Room was not ready. We had to wait for a while to get our room. The staff was trying to accommodate us. We just needed a room to sleep.

The staff was lovely—particularly for this time of year!

The staff was lovely—particularly for this time of year!

The room was very comfortable. It was cleaned everyday. The staff was great and checked on how we were doing. It was very convenient to the alamo and the river walk.. i am glad they kept my care in a gated lot for safety purposes

The room was very comfortable. It was cleaned everyday. The staff was great and checked on how we were doing. It was very convenient to the alamo and the river walk.. i am glad they kept my care in a gated lot for safety purposes

Room was comfortable, breakfast was alright

Room was comfortable, breakfast was alright

Nice

Nice

Good time!

Good time!

Clean rooms, hospitality, the convenience of shopping and amusements

Clean rooms, hospitality, the convenience of shopping and amusements

Everything was great!! Staff in the front were most helpful and very nice!

Everything was great!! Staff in the front were most helpful and very nice!

Yes

Yes

Great big room

Great big room

The room was clean. The air conditioning was not cooling well, so resting was uncomfortable. I was sad we had to leave the same night.

The room was clean. The air conditioning was not cooling well, so resting was uncomfortable. I was sad we had to leave the same night.

Beds were not that comfortable but great area

Beds were not that comfortable but great area

Only be 10 min but it was most of the day.

Only be 10 min but it was most of the day.

The room needed a good cleaning . Bathroom had hair on the floor and around the corners of the floor . Good News ; The Staff was very helpful.

The room needed a good cleaning . Bathroom had hair on the floor and around the corners of the floor . Good News ; The Staff was very helpful.

Breakfast not free

Breakfast not free

The breakfast was not good the food was cold and not seasoned. We went elsewhere after tasting.

The breakfast was not good the food was cold and not seasoned. We went elsewhere after tasting.

Everything was five stars! Room was clean, breakfast was hot, coffee was smooth, staff was knowledgeable, helpful, and so friendly.

Everything was five stars! Room was clean, breakfast was hot, coffee was smooth, staff was knowledgeable, helpful, and so friendly.

Our first time at the Emily Morgan and we loved it. Can’t wait to book our next stay.

Our first time at the Emily Morgan and we loved it. Can’t wait to book our next stay.

Hospitality was great! All arouamd a great place to stay due to how clean and convenient it is to everything.Ready to come back and visit, again.

Hospitality was great! All arouamd a great place to stay due to how clean and convenient it is to everything.Ready to come back and visit, again.

Everything!! This is the BEST hotel we’ve ever stayed at

Everything!! This is the BEST hotel we’ve ever stayed at

Incredible staff and fantastic location, will stay again!

Incredible staff and fantastic location, will stay again!

Emily Morgan is a beautiful historic hotel in a wonderful lacation steps away from the Alamo and two blocks from the Riverwalk.

Emily Morgan is a beautiful historic hotel in a wonderful lacation steps away from the Alamo and two blocks from the Riverwalk.

Was great walking distance to many attractions.

Was great walking distance to many attractions.

The room was dusty in several areas, including the bathroom. The bed was uncomfortable. Stayed here before Ana had a great experience, not so this time. Felt old

The room was dusty in several areas, including the bathroom. The bed was uncomfortable. Stayed here before Ana had a great experience, not so this time. Felt old

Was in town to run a marathon and chose the Emily Morgan. So glad i did. Staff was phenomenal. There was an issue and i was given the wrong room but it was quickly fixed. I wish i could remember her name. Said she'd only been there about a week but she was amazing. Room was clean and spacious. Everything i needed was within walking distance. Only complaint is i didnt stay longer. Whenever in San Antonio this is where I'll stay.

Was in town to run a marathon and chose the Emily Morgan. So glad i did. Staff was phenomenal. There was an issue and i was given the wrong room but it was quickly fixed. I wish i could remember her name. Said she'd only been there about a week but she was amazing. Room was clean and spacious. Everything i needed was within walking distance. Only complaint is i didnt stay longer. Whenever in San Antonio this is where I'll stay.

The room was absolutely beautiful and the area was in a perfect location. For the price, you couldn’t beat it. The only issues we had were the elevators. They were painfully slow and during our stay a bunch of middle schoolers or high schoolers were there for a marching band competition and it took genuinely 15 minutes to take the elevator down or haul our bags down a fire escape

The room was absolutely beautiful and the area was in a perfect location. For the price, you couldn’t beat it. The only issues we had were the elevators. They were painfully slow and during our stay a bunch of middle schoolers or high schoolers were there for a marching band competition and it took genuinely 15 minutes to take the elevator down or haul our bags down a fire escape

The room was nice. However upon arrival we pulled up to valet and nobody was there. We waited and finally went to concierge for assistance. So we pay 50 to valet park and the next day they bring car to us covered in bird poop. Didn’t say a word to us. We had to clean it all off paint and windshield. So for $50 obviously not worth it!!!!

The room was nice. However upon arrival we pulled up to valet and nobody was there. We waited and finally went to concierge for assistance. So we pay 50 to valet park and the next day they bring car to us covered in bird poop. Didn’t say a word to us. We had to clean it all off paint and windshield. So for $50 obviously not worth it!!!!

Clean room, friendly staff, great view, perfect location for city sightseeing.

Clean room, friendly staff, great view, perfect location for city sightseeing.

We loved our stay at the Emily Morgan, San Antonio is so much more than the river walk and this hotel was perfect to go exploring, also, it has an old vibe that makes it feel special but with all modern amenities

We loved our stay at the Emily Morgan, San Antonio is so much more than the river walk and this hotel was perfect to go exploring, also, it has an old vibe that makes it feel special but with all modern amenities

LOVED IT

LOVED IT

Nice staff and comfortable accommodations.

Nice staff and comfortable accommodations.

Unfortunately noise from other rooms were very loud in our room. This might not be something that can be addressed due to the age of the hotel, but it was frustrating because noise from the shower in the other rooms were very loud when we were trying to sleep. I’m not sure we would stay here again.

Unfortunately noise from other rooms were very loud in our room. This might not be something that can be addressed due to the age of the hotel, but it was frustrating because noise from the shower in the other rooms were very loud when we were trying to sleep. I’m not sure we would stay here again.

Overall comfortable stay. For those who appreciate a firm bed this will deliver. Not so good for recently replaced hip. Clean. Friendly staff.

Overall comfortable stay. For those who appreciate a firm bed this will deliver. Not so good for recently replaced hip. Clean. Friendly staff.

Great hotel and staff!

Great hotel and staff!

The staff was very friendly. The hotel is decorated quite nicely. The beds and pillows were very soft. The bartender was friendly and happy to give information in regards to the hotel amd it's haunting. Breakfast was worth the price, and had a large array of choices!

The staff was very friendly. The hotel is decorated quite nicely. The beds and pillows were very soft. The bartender was friendly and happy to give information in regards to the hotel amd it's haunting. Breakfast was worth the price, and had a large array of choices!

Room was on the small side but fine for 2…elevators were very quick and the location was great!

Room was on the small side but fine for 2…elevators were very quick and the location was great!

Amazing View, Clean Room & Helpful Staff!! A+++ Stay

Amazing View, Clean Room & Helpful Staff!! A+++ Stay

The only reason for 4 stars and not 5 was the valet. We had a lot of stuff & two dogs. The valet was awesome, but it stressed me out having to valet & get everything on the cart & grab everything & over excited pups, since we had just drove from Houston. Anywho, we tipped the valet later in cash, instead of the app. The next morning when we called the valet it took over 20 minutes to get the car, which is fine but when viewing the app we started as number 4 on the queue & then dropped to 2 but then it reset & showed as if we had picked up the vehicle & there was no way to call for it again or reach out to them. We were checked out at this point he came about 5 min later. All in all lovely stay. Will be back.

The only reason for 4 stars and not 5 was the valet. We had a lot of stuff & two dogs. The valet was awesome, but it stressed me out having to valet & get everything on the cart & grab everything & over excited pups, since we had just drove from Houston. Anywho, we tipped the valet later in cash, instead of the app. The next morning when we called the valet it took over 20 minutes to get the car, which is fine but when viewing the app we started as number 4 on the queue & then dropped to 2 but then it reset & showed as if we had picked up the vehicle & there was no way to call for it again or reach out to them. We were checked out at this point he came about 5 min later. All in all lovely stay. Will be back.

Staff

Staff

Staff was very friendly, clean room/bathroom. Easy access to our destination. We will be back!

Staff was very friendly, clean room/bathroom. Easy access to our destination. We will be back!

Clean and spacious room, restaurant staff was very nice, location is perfect.

Clean and spacious room, restaurant staff was very nice, location is perfect.

Fast internet. Great service. Room was a little hot for my taste but it was cold outside so that’s to be expected.

Fast internet. Great service. Room was a little hot for my taste but it was cold outside so that’s to be expected.

Staff greeted us with warm cookies. Our room wasn't ready and they upgraded us to one that was and was larger than ours. Valet guy was super nice. Hotel is clean, very charming. Loved the feel of it

Staff greeted us with warm cookies. Our room wasn't ready and they upgraded us to one that was and was larger than ours. Valet guy was super nice. Hotel is clean, very charming. Loved the feel of it

Check in is always pleasant and fast. Staff is welcoming. Rooms are spacious.

Check in is always pleasant and fast. Staff is welcoming. Rooms are spacious.

Everyone was so nice. Johnny was amazing at helping us. Jessica was very friendly and helpful with questions we had. Would stay there again. Really enjoyed our weekend getaway.

Everyone was so nice. Johnny was amazing at helping us. Jessica was very friendly and helpful with questions we had. Would stay there again. Really enjoyed our weekend getaway.

we weren’t spooked 👻

we weren’t spooked 👻

Double charges on everything

Double charges on everything

The room was very clean and we actually got an upgrade as the original room we were to get was not ready. Very friendly and accommodating staff.

The room was very clean and we actually got an upgrade as the original room we were to get was not ready. Very friendly and accommodating staff.

Older Hotel which could use some renovation. Location next to Alamo and 5 minute walk to Riverwalk.

Older Hotel which could use some renovation. Location next to Alamo and 5 minute walk to Riverwalk.

Average

Average

Good

Such a great place. Our junior suite with garden tub was the showstopper. Would absolutely go back.

Staff was awesome

The room was clean and comfortable.

Staff was nice and helpful

Everything, my stay was amazing, staff was amazing, room was amazing. 10/10

Great stay.

It was nice

The hotel was beautiful. The staff were so incredibly friendly and accommodating. They appear to genuinely love the hotel and it shows. We loved our room and the bed was comfortable.

It was great

Yes, the air conditioning and the breakfast were both fresh

Everything was really nice but just disappointed that the pool was out of service and I was told that it was on the website about it being out of service, but I couldn’t find it.

Yes

Awesome but no ghosts

One of the few hotels that I’ve had to stay at that does not offer free breakfast. Ended up paying I believe $22.95 per person for a breakfast that most hotels would offer for free.

Location

When was very nice and bright, great service at the front desk and at the bar. Close to everything. Will definitely book again.

We visited the hotel for birthday ghost adventure and the hotel did not disappoint. You're looking for a different type of adventure this hotel is a must stay. Stop with extremely helpful and knowledgeable about the history of the hotel. Thank you Johnny your hospitality was greatly appreciated.

Great stay

Fast and easy check in and the staff was very nice and welcoming.

Everything was good thank you

Clean room great staff

Great location

Staff was amazing, gave us free cookies which were DELICIOUS. The hotel was clean and super fancy. Also very spooky vibes, being the 3rd most haunted hotel in the world. Right across from the Alamo.

Beautiful room.

This hotel is awesome!

Phil and Johnny were awesome guys!! They both deserve raises. They went above and beyond to make sure our needs were met.

Honestly Our stay was Great!!! Especially the staff there was one her name i believe is Toni she was the Best !!! From us arriving to us leaving. Thank you Thank you!! Your awesome!!

Excellent and comfortable stay . Will definitely stay there again.

Monica, Johnny, Rudy, Sierra and Kelli are awesome. They made our stay so fun and enjoyable.

12th floor room was excellent A/C worked well

Very rundown

Amazing service

The tub was peeling. It cut my foot.

Overall a great stay although it would’ve been nice if we would’ve known that there was only one working elevator and the swimming pool was being repaired for our stay, but the staff was excellent.

Property is excellent and staff very courteous. Only drawback was that the hotel restaurant and room service was unavailable for dinner the evening of our stay. Was not made known to us until after check in and in our room.

Located across the street from the Alamo and just a couple blocks from River Walk.

Staff was very helpful with anything you needed.

Loved the hotel the staff was amazing they even shared some awesome experiences with us we will be returning!!

Valet staff were great!

Excellent hotel. Comfortable rooms and helpful staff.

Great location and amazing staff.

It’s usually so

Elevator out of order making long waits for moving freely. Service elevator was available but didn’t help. First morning no hot water for my families shower (4 of us).

Historic building, great location. However it is not well maintained. The swimming pool is closed for maintenance(it looks like it has been on maintenance for a while), only 1 elevator working for the whole place, lobby doesn't like it has been cleaned for a while ( we found a margarita glass on one of the tables that has been on a table for so long that you couldn't move it), ice machines broken, the service at the restaurant for breakfast was very poor, bedding at our bedroom was dirty and stained.

Very nice hotel

loved this property! Affordable, quiet and private. quality bedding and just amazing breakfasts. will definitely put on our itinerary for next time. gorgeous property. Staff friendli and so helpful.

The staff are great they gave my chihuahua a lot of attention was respectful and kind to me. The down side was the only 1 or 2 elevators were operating and the pool is being renovated.

We loved our stay at the Emily Morgan! It was a great location and price. The room was clean and comfortable. Only docking a point because the elevators were very slow. Other than that, we loved it and will be back!

Right across the street from the Alamo in the heart of downtown.

The front desk staff was amazing! Hotels.com messed up our reservation only showing one room on the hotels end when we booked two. They honored our booking. 😊 The wait staff at the restaurant told my son that breakfast was included...it was not. $25 per person is very expensive for a breakfast buffet. No haunting experience btw which we were looking forward to 😁

The staff was incredible given their difficult circumstances with an elevator out, struggles with ac. Rudy was really good to us at the front desk.

The staff was very helpful and the building is beautiful

Wife had to try and find a hotel at 9pm for her and my son after traveling to San Antonio for tournaments and then being told the room we had booked and already paid for was not available.

It was totally awesome

Wonderful hotel! Great place to stay when going to the Alamo and Riverwalk

Great

Property was in a great location and staff was excellent!

Plenty to do in walking distance. Family friendly stuffvand adult only stuff.

The AC was absolutely frigid and we were unable to meaningfully control it without just shutting it off. The entire staff was extremely professional and welcoming.

We went for our anniversary they were so thoughtful leaving us a surprise of some desserts in our room while we were at dinner and the service was top tier

When we got there room was extremely hot, very small room no microwave, not same experience I had last time we stayed there.

Love it, tub could be bigger....

We booked these rooms for our daughter’s 14th birthday with friends. We were not told at booking or check in that the pool was out of order. Needless to say that was a major disappointment for the kids and a major inconvenience for us. Kids want to swim when at a hotel. It was a top priority for us when choosing to book. Everything else was top notch.

I love this hotel. I’ve stayed here twice. Once in a 2 queen bed room and second in a king suite. Both rooms were spacious, quiet and had awesome bathrooms. Highly recommend

Loved the historic charm of this property, staff was friendly and helpful

Restroom doors are transparent. You can see the other person dressing and showering silhouette. Not private at all.

Room 1203 was fabulous. Hope to return in the future🇺🇸🙏

Great old Historic Hotel. Staff were superb! Love the views and convenient to everything downtown and the Riverwalk.

All staff was pleasant and helpful. Property was clean and well maintained

The cover to my vehicle's gas tank was partially opened with a handprint on the trunk near the gas tank

We’ve been to the Emily Morgan multiple times and we keep coming back! It’s beautiful and friendly!

Really enjoyed our time everything was close

Rudy was awesome at check in, no complaints. Everything was clean, wonderful, even with one of the elevators down.

The history of the hotel is fascinating and the location is wonderful but otherwise not worth it. They do not have a working pool as advertised, and have you walk 2 blocks to a La Quinta to swim, the elevators work sometimes, the key cards stopped working and despite engineering coming to work on them we had to be moved to a different room after the hotel had to break in for us to be able to get our things. The bar is convenient, the coffee is amazing, but the food is terrible and not worth paying for. We’ve stayed at the Crockett and the Menger and unfortunately The Emily Morgan does not compete with either of them.

Everything was great.

Older hotel with older hotel issues. But great place and even better customer service. Very convenient location with great walkability. And clean.

Enjoyed our stay but had no hot water and elevator broke with our family member inside.

Great service , Rudy and Tonie at front desk were amazing. Lovely hotel .

Amazing

Love the concierge service! Beautiful hotel! Our #1 in SA!

Staff was amazing

Excellent location

Property was very clean and with in walking distance of a lot of things to do. Staff was friendly and helpful too!

This is an elegant hotel. It

The history. Cleanliness and friendly

Emily Morgan is our favorite hotel in San Antonio. Beautiful, clean, quiet and the staff is amazing.

Beautiful hotel right across the street from the Alamo. Close to Riverwalk and mall. Safe area and walking friendly. Hotel staff were amazing, the room was beautiful and service was perfect, new towels and coffee each day no matter how late we slept in. We cancelled next hotel to stay here 2 days longer. Will be our go to San Antonio hotel from now on

For those wondering if it is haunted….i would say yes!! I caught some strange knocks and bangs on my voice recorder when I was asking questions.

Mixed on the staff. Front desk left much to be desired. Valets were awesome, extremely helpful. Maintenance guy that changed out the conditioner pump after the 3rd request was great. Room was clean.

Really nice hotel. Staff were all friendly. Just a really nice getaway.

Wife found bug in shower to begin with, the view from our room was horrible, looking into and old empty pool and to other balconies. Also the room was pretty small. The room seemed like it was put together just to make it work but definitely not worth the money. Needless to say we won't be staying here again. The staff was great though.

The best place in SA to stay

The hotel is conveniently located to downtown attractions. We could easily walk to nearly all the San Antonio major attractions. The room was well designed. I liked having a refrigerator to keep water cold daily. Bathroom was large. There is a restaurant in the lobby.

Rodolfo at the front desk was friendly and very helpful. When the key card machine was needing to be reset he took us the the room to get settled and brought the keys a short time later. Which had been upgraded which was extra special as it was my wife and my anniversary

Ruby at the desk was amazing. As were the two fellas down there this morning.

Definitely coming back

Nice place!!

Everything was amazing

The location is great - It’s a walkable distance to the river walk. However, the room is a bit old and a bit dusty & humid smell. Also, we had to chang rooms twice because of strange noise coming from the air vents.

Lots of history

A must stay !

An unique building near the river walk

The valets are very hard workers. They hustle to get your car for you. The people behind the desk are so sweet. I would ask for a cookie when I got back from dinner.

Liked history of the place. Clean quiet. Close to shopping Didn’t like pool closed

The staff at the Emily Morgan so attentive and ready to serve a guest with what ever they require to make their stay comfortable. This property is walkable, easy access to food and shopping. I did take 1 star away because of the thermostat. I could not adjust the room temperature independent of a maintenance worker. To his credit, when the room was too warm he responded quickly but then the room was too cold and again, i could not adjust the thermostat. This could have been my room only? Roon 411. Or all rooms, im not certain. If I stay again and have the same issue, ill be calling maintenance serval times daily for thermostat adjustment. To be clear, I loved this property, i appreciated the architecture and preservation of history. The staff is amazing.

Tonie provided excellent customer service and was so friendly and professional while checking into the property. The bed was comfortable but the property needed repairs and some maintenance.

John the concierge was fabulas, everyone there, the whole staff was great. Weve stayed at The Crocket, Menger, La Contesa, La Mansion and no staff was better than the Emily Morgan. We loved it. We go to San Antonio about 3x a year for weekend getaways. We will definitely be back. Thank you!

Great place

Great location

So when we got there, we were greeted fine, but we had a hard time going to sleep. Here comes 3 o’clock, and we started hearing arguing mind you we were barely getting to sleep, but we were awakened by arguing from the connecting room next to us in 805 I believe because we were in 804. The man there started slapping around his girlfriend, and I recorded it. He argued with her and screamed at her at the top of his lungs for over an hour and was slapping her and slapping her then he started slamming her against the walls and throwing stuff around the room. He was slapping her at least more than 30 times and she was screaming and crying. It was horrific. I was terrified for my own life being as I was a victim prior years ago, and I told myself I would never go through that again, but last night, scared the living crap out of me and my daughter. I called the front desk and the girl there giggled and laughed as I told her that I didn’t want them to know what room I was in when they went up to the room. The giggle and laugh made it seem like it was not nothing to worry about like if I was exaggerating or something. I really thought he was gonna kill that girl. It was absolutely horrible that every time he slammed her against the wall it shook. So when I called back down again, the girl was a little rude and passive aggressive. I did not appreciate how she just scooted under the rug basically how the situation went down. Basically the front desk went up there with someone to go

We had to pay for parking at 33$ per night . You list parking as an amenity. Put there is no free parking . I paid $200 plus for a room that was so small my wife and I could not walk past reach without running into each other . Absolutely horrible and listed as a 5 star hotel . What a joke ! The buffet food was also horrible . Pure grease and the coffee tasted like water! I would never recommend this hotel and will be submitting a review in Google to avoid this place .

Only complaint is that the water in the shower was mostly cold and the sink only had really hot water. Staff were welcoming, hotel is beautiful, and the location is perfect. We will definitely be back.

We were only there for one night but, will definitely return! The location was great, the room was spacious and well kept. Rudy at the front desk was super helpful and friendly. Great stay

Literally across the street from the Alamo, walking distance from anywhere in downtown San Antonio. The breakfast was great, dinner was amazing also! Staff is super friendly!

This hotel is beautiful with great views. The only issue we had was that we tried to order room service after 10 and we were told the start arrive a little after 11. We tried several times after 11 and no one still answered. Also- there is no parking and valet is $55.