Red Roof Inn Plus San Antonio Downtown - Riverwalk

Ok

Front desk staff was very nice. Location was convenient. Room was clean. AC worked but was very loud. Concerns about safety as there were sketchy characters in the dog area in the back of the building. Also, in the middle of the night, a man ran down the hall screaming something about a woman taking his money. Also the parking garage at night did not feel very safe.

No problems!

Nice hotel, bedding could have been better. Didn’t like that we had to pay just about $20 per vehicle to park. A/c was cold but was loud. Overall good for the price.

Hotel needs work done to it rooms have a smell and shower didn’t drain easy so it was getting full but one thing is for sure the staff was amazing very helpful but hotel needs work done

So the price was decent. Staff was kind for sure. What I am disappointed in is how unclean our room was upon arrival. We entered into our room with hair on the floor, not like random, but lots long hair through out. Then we pulled the sheet back to find hair in the bedding. There were spider webs, dead bugs on the floor and the restroom and bedroom floors had not been clean because we bought cleaner and our rags we bought came out black after cleaning. As far as location, easy spot for highway or downtown. Didn't know they had coffee until the last day when another guest was asking. The pool was cloudy and was not inviting at all. Please note, you pay for what you get. After we clean I can say, the a/c worked well and the bed was comfortable to sleep in, I would just recommend that the management look into room inspections and clean with an expectation.

Passable

The clothes iron didnt work some of the plugs inside the room didnt work either and the carpet in hallway was dirty

Location and parking Dirty, rundown, needs work. Shouldn't charge for parking. Very small pillows

Convenient walk to the riverside mall, and the river walk and restaurants. SkyBar across the street. Check in was very friendly and helpful. No breakfast just coffee in am, and no fridge or microwave in rooms

Exceptional

Very poor

Location Parking fee

It was as a one night stay. It was as decent.

Quiet, near bus stops, good sized room.

Exceptional

The room was very nice and clean but the hallway has a strong odor..smells old…had to wait at the check in counter for about 10 minutes for someone to come to the desk to check us in

Got my car towed and was within 3 hrs of daytime arrival. The towing policy ruin my stay

Was close to river walk Room smelled off but im sure its just with age of building the elevators inspections was past due most the ice makers was down

AC wasn’t working properly

Will be back

Awesome

Exceptional

3 star hotel vibes, plus parking on property $20 a vehicle. Not worth your money. Only good thing it’s close to downtown. Wouldn’t return, as I did have better options.

No breakfast

Exceptional

Exceptional

Poor

The front desk guy. "Jesus" Even though he was the only one serving guests on a holiday weekend, answering the phone and attending to the guests, he was an excellent employee. I appreciate his kindness and patience in managing the entire hotel on his own. Thank you, Jesus, for treating us as we deserve. I hope the manager recognizes and rewards him. More employers tike Jesus

More employers tike Jesus

I would not stay in this hotel if it would be up to me, we had cockroaches for two nights and the furniture was poor maintain. However, they transfer us to a new room which was better than the previous one.

Awesome customer service

It was close to downtown without being stuck in all the traffic which I really liked. The property was clean and staff was helpful

It was close to downtown without being stuck in all the traffic which I really liked. The property was clean and staff was helpful

The room itself wasn't too bad. However, the hallway was extremely hot, like the AC wasn't working. The employee at the reception desk even commented that the AC "sucked". The pictures on the site must be pretty old because you can see that the property needs some TLC.

Hotel needs a lot of work done too it

Use to staying where breakfast is offered

Place was great just missed not having breakfast. Use to staying where breakfast is offered

internet was don first day. Microwave was available but no way to heat food from storiform food.

Very good

Staff was rude, Jesus was...

Staff was rude, Jesus was very obnoxious.

It was perfect

Good

Location, location, location!!!!! Plenty of parking.

Everything

No breakfast was offered, location was not good. Fees for checking in early are ridiculous and additional parking fees. Will not stay there again

Fees for checking in early are ridiculous and additional parking fees. Will not stay there again

Everything

Was good

The location was within easy walking distance to the trolley stop and the riverwalk. There was very little wifi in the room. We had to go sit downstairs to get a decent signal.

Exceptional

Exceptional

The location was within easy walking distance to the trolley stop and the riverwalk. There was very little wifi in the room. We had to go sit downstairs to get a decent signal.

The staff was very helpful and courteous. The rooms were clean and comfortable. The hotel's appearance is a bit dated but for the price, it is an excellent option. I would stay there again.

The property definitely needs some tlc. Our room had lots of signs of wear and tear, from the hairdryer not working, one of the dresser drawers was broken and wouldn’t open, a broken power strip in the night table with wires exposed. We paid less to stay as close to the riverwalk as we could and it’s easy to see why it’s priced like it is.

Location Everything was great. No complaints

Exceptional

Great customer service Rooms are tiny, no microwave or mini fridge.

Very good

Location Charges on parking and 25 dollars if u wanted to check in early

They advertise on the Riverwalk and it like 5 city blocks from it.

Price Vehicle was towed even though I purchased parking and the placard was on the dashboard.

Price Vehicle was towed even though I purchased parking and the placard was on the dashboard.

Great customer service Rooms are tiny, no microwave or mini fridge.

They were charging for parking $15+tax total $19.24. A towel was dirty.

Loved it

My stay was okay not the best and not my worst

Location, location, location!!!!! Plenty of parking.

Friendliness of staff No continental breakfast let me send a phone

How close it was to the riverwalk There was no fridge and microwave in the room and the parking was not free

The manager was able to help with the issue that arised at hand and was very helpful and courteous and accommodating. I think she deserves a raise

No amenities, property was not we’ll maintain, and breakfast was horrible.

Good

Las áreas comunes estaban sucias, el empleado que nos recibió no hablaba claro. Los aires acondicionados no estaban limpios y el estacionamiento no especificaba que habia que pagarlo por día. En el anuncion decía estacionamiento "accesible". Las atenciones fueron pésimas.

Passable

Superb

Superb

The towels are old and have old rusted stains, the ac needs an update. The room gets hot in the middle of night

Hace mucha falta de limpieza

The parking was fine, the bathroom towels were dirty but hanging like they were clean. Also I had no toilet paper in my room I had to go to front desk and ask for some.

Great overall service by staff on duty

Nice staff and great value for the price paid!

$15 parking daily.

Parking was secure and the ac worked perfect.

WiFi must be running on 3G, dis not connect more than 5 mins Total fail ; an Epic Fail from Red Roof

Was a good spot to stay for the night

Secure

Very basic room, items left under bed from previous guest. Requested maid service but room not cleaned. No breakfast option and only coffee was from a machine. Easy walk to River Walk.

Convenient location to everything, clean and helpful staff. Easy check-in! I would stay here again!

I was impressed this was available, particularly with the parking demand near the River Walk. You can pay for parking prior to your getting a room (4:00 PM). Since SA has a history of flash floods, you can better protect your vehicle in the parking garage. NA

Decent not the best for the price Hallways reeked of weed even though doors say no smoking. Pool had bugs and trash inside.

Service great , price on point , area a little sketchy next to the frway under pass , parking fees good , front seat very helpful

The room was very comfortable no issues.

I always stay there

Staff were super nice and willing to help. Rooms were clean.

It’s cheap for a reason. Don’t let the pictures fool you

Location I know it is something that can’t be avoided but if you want to have a good night sleep after a long walk all day this is not the place, all night we where woken by people fighting outside our room and kids running back and forth not the best experience. And it was for 2 nights in a row

Location Pay extra for the parking 19 dlls

It’s a pretty simple old school hotel. Clean for its age and you can’t beat the price. You got the Skybar across the street and extremely close to the city’s popular places. The staff are nice and if you get a chance to meet Jesus he’s a solid guy.

It was close to where I was going I had to pay for parking I don’t think that was on the website

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If you plan on staying here make sure your room is NOT on the second floor near the exit towards the parking garage DOOR. My room was 4 door down and all I kept hearing was the door SLAMMING opening and closing all day & night. I couldn’t sleep the whole weekend . They need to fix that door. Where it does not slam. Bad stop to rent a room where the incoming traffic is coming in and out. Another thing if you want your room to be clean you have to request it even though your staying the whole weekend you would think they would have the courtesy of cleaning your room instead of requesting who would not want fresh towels and a clean bed for the next day. Other than that the front desk guy was the only nice helpful person there.

The parking is $15 a night so that’s one thing. The condition of the hotel is not the best but not the worst. The room itself is decent I’d say. The staff was friendly so that’s a green flag. Not bad.

They charge extra for parking, although it should be included with room price, it looks dirty and dingy in the hallways. The room has an odd smell, the coffee was free but that’s about it. Wouldn’t be my first choice in the future

Hotel close to Riverwalk. Staff was friendly. It is an older hotel, but it was OK

Elevator didn’t work had to take the stairs.

Clean room, friendly staff, spacious parking, good location.

Outstanding staff, clean,comfortable lobby good landscaping. I came by train, no car so n o idea about parking. I saw that many people did. Close to mass transit and attractions. Large clean quiet rooms

Everything was good

The hotel was easy walking distance to Riverwalk and convention center. Clean with friendly staff, quiet and no problems getting parked. Highly recommend.

Room was clean and ac was working great, staff was helpful and view towards city was good,

Nice area

Location is close to downtown!!!

Charging for parking is ridiculous. Why should one have to pay for parking when staying at a hotel .

Yes

Clean ,quiet,

The hotel it’s self needs updating, tired of going into some of these hotels a smelling like marijuana.

Everything was excellent . Only thing is the only thing wrong was that they require for their guests to pay for parking. You are already paying to stay in their facility guests shouldn’t be required to pay for parking .

Closest to downtown extra cost for parking

No had to walk and I didn't have a pet with me.

Shops was close pet friendly but will not stay again people all night long being loud in motel reported it several times to front desk still went on will not go back

Yes shops nearby and pets oh yeah very happy pets I guess my next door neighbor was celebrating cuz they were too noisy didn’t want to bother but I guess next time I will call front desk I know they see them getting cuz of the hallway cameras anyway another thing( no coffee in the room) hopefully next time they put them on every room everything else was fine

There advertisement states "Downtown - Riverwalk," but in reality they are more than four blocks away from the Riverwalk.

Very loud doors that slam in the rooms and to get into the buliding. Mold in bathroom.

Pet-friendly

No fridge or microwave as many others hotels have.

N/A

Clean room and ac worked good

Room was ok just the toilet would keep running after flushing it. You had to keep messing with the handle to make it stop

it was fine in parking, the

Room making was on request, however, one day, there was no room making.

Good location

wvrything dirty

Parking was secure and AC worked well.

Rooms had tubs dripping water. No microwave or fridge. Pay for raggedy ass parking

Friendly staff and convenient to downtown

Location Needed updates, furniture was old and worn. Beds old and worn, not comfortable

Restroom got clogged. Washbasin was clogged

Just one thing to say good price for the location.

Paid parking

Location Wasn’t up to date felt old

No breakfast provided. Won’t take tax exempt form.

We did not have the breakfast, but the location was great. The lid to the ice bucket had dirt around the edge, which did not matter because the ice machine was broken. There was also black stains on the top of the bathroom door and ceiling, but other than that the rest of the room was very clean

When checking in, I was unaware of a parking fee. I believe that should have been in the description or detail section when booking. There was no mini fridge or microwave in the rooms. If you charge for parking, there should be enough funds for at least a mini fridge. Walking into our room, there was hair on the floor under the deck and in the bathroom. Mold is growing in the corner of the bathroom and above the light switch. There was pee on the side of the toilet. The swimming pool was dirty; I understand nature; however, someone should have been out there every day cleaning. I watched as the hotel's guests cleaned the pool for the staff. Dust was on the ceiling. I asked multiple times for service for my room, and no one came. The carpet hadn't been vacuumed. TV went in and out. The guide to the TV didn't work.

Near the hospital.

Shops and places to eat at were walking distance and well lighted at night.

If you want a cheap hotel within walking distance to the river walk this one is a good choice. It’s not the most new or clean by any means and the photos are a little misleading (definitely doesn’t look as nice and new) but it did what we needed it to do. Also close distance to Alamodome for the concert we went to. Easy on and off for uber drivers. No breakfast, pool was okay (a little dirty and not as new as the pictures portray), staff was truly great, they assisted when someone’s pet was being loud, helped give extra towels and toilet paper when needed.

furniture/lamps/pillows/amenities/housekeeping/customer service, there are a couple notes to go over and pictures I uploaded im google review. Given the fact that I paid about $625 for a 2 night stay (not including the $30-$35 parking fee that was not listed when booking the hotel stay), the hotel room furnishings like the pillows/fabric chairs/lamp covers all had unsanitary brown stains from not being upkept. The ice bucket had brown substance dried on the bucket, the chair with fabric had a brown stain from lord knows what. Housekeeping intruding and invading privacy with the visible "do not disturn" sign hanging, and not veing check out time nor requesting housekeeping.

Yes

The service was professional n very clean

The rooms are moldy and smell very foul. Walls are dirty, carpets too. Pretty bad in general. Extremely overpriced. Staff was courteous and helpful though.

Location only Smells bad, tv didn’t work, keys didn’t work first time,

Hotel is dated and in poor condition

Average hotel

The room was not worth the cost. I do understand that there was a concert and some other activities going on in the city however it was not worth over $300 for my nights stay.

Great location near downtown, but the room had no refrigerator or microwave. The ice machine was out of order and the vending machine released hot beverages.

The room was out dated, lamps were loose on the walls, furniture were in bad shape, mattress was very hard pillows smelled bad and they charged for the parking but they don’t charge for the homeless they stay on the parking lot,

2 out of 10 is my score

I dont really recommend this hotel because it looks good from the outside but once you step in its terrible. The staff can be rude to some people and they dont restock the cups of coffee and clean the coffee machine. And in the room the beds are decent sizes but the BEDS ARE VERY DIRTY i found stains on them and it wasn't just my room. Because my friend told me about it as well. The room is terrible because it doesn't even have a microwave nor a fridge bro. The bathroom is decent but other than that its OK. The good thing is that you can go walking to nearby places like El Alamo and Riverwalk. And there is a bridge next to the hotel and it looks pretty at night because it has color changing lights. Other than that its not a good hotel if youre not gonna go out yk.

The location from shopcenter No free breakfast

Very good and affordable

We loved the location just off the freeway with the Skybar across the street and the river walk a short walk. The room was clean and comfortable for our 2 night stay.

Overall the stay was pretty great for price. My granddaughter wanted to swim but the pool was dirty. Now like I told my granddaughter I’m not sure if they run the pool like our community pool and only open it during summer or just had not cleaned it yet to be opened but we were able to get in pool area so that was confusing and a huge disappointment to her as she is a swimmer and wanted to use it. It was a great stay and friendly staff. I would stay again for certain.

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Staff was friendly and accommodating. Lots of things to do nearby.

The bed was not comfortable. The room was a bit dirty.

Definitely the pictures on the website need to be updated to what rooms and property really looks like.

No fridge no microwave

Was not that clean the ammenties were not available

I was a bit nervous in staying at this hotel because of the reviews I saw, but thankfully our experience was a good one! The staff was super friendly, and our room was organized and clean. The only reason I gave it 4 stars instead of 5 is because the soda vending machine in the first floor ate our money so we had to go to the fourth floor to get drinks. Our sink also clogged when we used it. Other than that we will be coming back, and recommend it to others! (:

Check your coffee makers, found mine had ALOT of mold. Not a little, alot and seemed like it was there for a loooong while.

The room was clean and staff friendly

Good stay

The you could smell weed that was being smoked in the rooms of non smoking place

Didn't have pets...downtown shopping was walking distance, so that was nice.

BED AND PILLOWS WERE HARD A. C. was NOT WORKING SINK WAS GETTING CLOGGED. TOWELS WERE SMELLING OLD AND HARD TEXTURE TUB WAS STAINED DIRTY NASTY

The room bed sheets and spread was dirty, bathroom wasn't clean. I had a double bed and both beds didn't have clean sheets. I had to make them give me new sheets and I had to put it on myself. will not book them again

Property was pet friendly, but I was disappointed, no mini frig, or microwave it was in the lobby. They ran out of towels. No vents in the restroom. Our toilet backed up. Only coffee in morning but ran out of creamer. Vending machines, but soda came out hot. And the parking lot is not big enough for the place. Cars were parked on the side were you climb to the next floor of parking garage. Making very hard to drive out. Heaven forbid a vechical coming up while you trying to go down. Thin walls you can hear your neighbor's conversation. But if your just staying the night it is fine. We also had a lamp that was about to fall off the wall. I personally won't again.

Overpriced for next to nothing except location. No microwave in room. Have to go to lobby for that. TVs are subpar. Don’t pay an extra night. They charge you double or triple. Absolutely terrible! Unfriendly staff that do not care about customer satisfaction. Spend the money somewhere better!

Dirty and ugly room

Location Charged for parking and checking in early. The shower was not to my liking and the sink kept clogging up

Couldn’t hear tv over the air conditioner

My kind of place, no frills, clean, basic lodging.

good

Dirty

Travelers beware the worst experience I’ve ever had. Property was rundown service sucked. Do not repeat. Do not go to this place.

Room looked terrible. Could see the hall light all around the door at night. The AC was loud and sounded like it would break

After I paid for my room, the desk clerk said I had to pay another $3.50 for a “safe fee”, but it would be refunded within 3 to 5 days. I never even used the safe. The fee hasn’t been refunded yet. :(

Many shops and attractions within walking distance e.g. The Alamo and the River Center Mall.

Easy walk to the Alamo and Riverwalk. No frills hotel with cheap parking and one pet stays free. I will stay here again if the price stays low.

The hotel was great walking distance to concert area. Nice hotel, clean rooms, easy check in and nice staff. Will be staying there again soon

Very small and Outdated room. Did not cool well and bathroom not clean. Beds uncomfortable. Front desk did not confirm identity of an ID used for patron ahead of me, which is concerning. Cancelled my second night and booked elsewhere

Room was very clean staff was friendly

Room was decent but very basic

Ok

The hotel is clean, great customer service the receptionist Sandra was amazing great beautiful attitude. The only problem is they charge $15 for each car besides the reservation.

I was just got off guard no microwave or small fridge, put other than that , great staff from the cleaning crew to front desk very helpful

The room was perfect for our stay and within walking distance to the river walk!

From getting charged for parking and then getting towed and crying so much I got shocked in the room before entering restroom I had been crying my tears where on floor I touched the sink area an I was barefoot I was shocked I told the pregnant lady in desk downstairs if there was anything electric in sink area an she gave me a funny look as if I was lying this place is terrible an it's not the house keeping they did there jobs it's the careless of how they handle situations as a joke a just ask me my room number to send maintenance more like I had been crying all night to have this happen scares me an glad it did not happen to my kids or anyone this is unbelievable what I experienced there from beginning to end was not right I will never stay at a red roof plus and I will be contacting appropriate people who may think this is important

The air condition was making a noise,we didn’t have any soap or shampoo in our room the first night 😭

Some body break mi window

The most moldy place I’ve ever been to. The handrails are falling off. The room smelled of mold. I have pictures of all the mold.

The hotel as a whole was NOTHING like the pictures. There was nothing PLUS about this place. The room was very basic and smelled of mold. Amenities? What amenities? The mini fridge did not get cold at all and we had to go to 2 different floors to find ice.

The room, however, was not! There was NO HOT WATER to shower in. The tub had all the porcelain flaking off and didnt drain either. There was some weird blood stain on the bathroom wall. It was gross. The floor of the room was covered in hairs. Definitely had not been swept or vacuumed in a good long while. Dust was covering the lampshades. Furniture was old and quite beat up. The sheets were clean.

Just noisy guest

Room/building is old. Weird smells everywhere

Good

Room was to noisy and the carpet smelled bad

For the price, property needs some updating. Looked rundown.

Covinient location.

Yes

Courteous staff, clean room

Seemed like staff just did a quick clean in the room wasn’t thorough. Hotel needs lots of updating. Lots of random stains on walls.

Room was very gleant

Room was dated could update furniture

Stayed here for 2 nights and we heard loud fighting yelling down the hallway very clearly, police showed up and kicked them out but it took them all night. Got no sleep, staff was rude until they realized i was a kind human, the area is not ideal and i worried about my car being broke into. Also they charge for parking.

Room was clean and staff was nice.

Old run down accommodation

The staff was awesome and helpful

The room was spotless and cleaned, and the help our staff was very helpful with us and very friendly. The only problem we had was the first morning we got up. There is no hot water initially and we were called downstairs and asked what’s what’s with the water problem, they told us because we were on an upper floor. He was gonna take longer for the hot water. We waited over 45 minutes before the water finally got hot and that was with the water running the entire time. It almost made us let both late for the meetings that we had that morning. That was our only real problem we had. The rest of the hotel was very nice.

Check in Staff was lind

Staff very helpful. Room in good to very good condition. If you choose this hotel, insist on a room on the back side as front side faces freeway and big trucks can be noisy during the night.

I arrived and got my room, then when I went to use the shower, it didn’t have hot water. I called front desk and a staff member came to check it and confirmed no hot water. I then had to pack up my things and go back downstairs to front desk while they moved me to another room. It was just an inconvenience.

Good for the price

The room was not clean and it was very outdated.

Staff was nice, you get what you pay for so don’t go in having high expectations. Amenities are very close -the Riverwalk and Alamo the Needle are all within walking distance. Parking fee is outrageous. That is a huge thumbs down. I’m already paying for the stay I shouldn't have to pay for my car to stay too.

Have to pay for parking, hot water wouldn’t work

Air conditioning was good. Hotel is a bit outdated. 2nd floor had a wet carpet smell as soon as you get off the elevator. But you get what you pay for. $60/night for a quick turn around trip .

Clean room and respectful staff

They charge extra for parking and it’s terrible.

The hotel was 50/50 50 ok and 50 not ok.

A/C didn't work, parking was ok

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Clean room and staff was very nice and helpful

The a/c worked the room was good we had the perfect view of san antonio. The parking was alright. The room was clean but the bed was very uncomfortable we did not sleep well the 3 nights we were there. There was no breakfast in the mornings. I dnt think i,ll stay there again

Room was okay. Ac did not work well.

Clean room ! Great coffee and friends staff.

Friendly staff and clean room

Heater did not work and had to move to another room where the safe was broken, no ice upstairs, keys didn't work had to have them rekeyed and couldn't get a receipt from hotel. Had to pay $15 for each night parking which I was unaware of until I checked in. The mid-day clerk was exceptionally helpful and plesant.

Not the safest parking situation

Water would not go down in sink or tub. And then they switched my room and the sheets were stained. They did not make it a priority to solve my issues so make sure you check room and sheets before you unpack.

The cleanliness and the noisy air

Good conditions amd clean

Room was so comfortable from bed to pillows the room was very clean and had all we needed

Everything was clean

Bed was way too hard

One of the staff members could of been more helpful

Clean

Parking not included in the reservation, and the ac and heating unit was loud. Otherwise it was a pleasant stay.

We had a very bad experience with the attendant that was on the desk when we arrived and just asked about early check in. Later 2 other employees were very polite and help us all the way.

My place are so dirty. I will never stay there again.

Todo bien

Jesus was amazing

It’s pet friendly which I didn’t know lol. Had dog hair all over the chair in the room and the room itself had a dog smell. I cancelled my other night there. The Staff was very nice but the cleanliness needs reworking.

The room don’t have shower curtain

Room had a bad smell. What I saw on the website was not what I expected. My check out was at 11am, and my room key was deactivated BEFORE 11am. Other customers were experiencing the same issue. We had to pay for parking and another customer said his truck was towed even after paying. I would NOT stay here again nor recommend.

The Hallway smelled like smoke cigarette smoke The room could have had been cleaner

Room was not clean. Bedding was clean and towels were clean and that was it. Bugs everywhere, I assume that was because of food on the floors that were unswept and filthy. Heat and Air worked fine. The girl at the front desk at check in was not the least bit friendly. Couldn't pull in because cars are stacked up outside waiting for 4 o'clock to roll around so tgey could check in to avoid a $25 early check in fee. Sadly I do not recommend.

Room was clean and staff were very courteous

Just cosmetic problems

The Red Roof Inn Plus was an excellent choice for me. My room was spacious with air conditioning, a comfortable bed, a desk, a microwave, refrigerator, coffee maker, ironing board, blow dryer and great lighting. There is also a pool. There were plenty of outlets for electronics. Great area, very walkable, close to the Alamodome, the Riverwalk, resturants, shopping. This hotel is centrally located, and pet friendly!! Its right on a bus line also.No hotel resturant, but they do have plenty of vending machines with microwavable food, drinks, snacks etc. They offer food service delivery though limited. They do have self service coffee station in the lobby that is available 24 hours. The staff was very friendly and helpful. As a solo woman traveler, I felt safe in the area, and would definitely stay there again.

The ac took a while to cool the room. It was a bit humid inside.

Air conditioner wouldn’t cool the room enough for a comfortable sleep.

Dirty hotel, disgusting towels, smelly hallways, deceiving photos, general manager told me and my wife to “f*** off” several times during checkout. Raised this to corporate and since “our stories didn’t match I was trespassed from staying there again” (as if I’d ever stay in that dump ever again). Also got charged $20 a day for parking when it’s advertised everywhere that’s it’s only $15. DO NOT STAY HERE IS YOU HAVE STANDARDS OR VALUES. Dumpy trap hotel that’s fifteen minutes from the riverwalk, LYING to customers to get bookings.

Thin walls neighbors in room next door noisy

I didn’t feel unsafe but I didn’t like the area. The room was clean and check in was easy.

The room was nice, the staff was honestly so rude to us. And then the fire alarm went off the whole night it was the worst couldn’t even rest.

Room was clean, bed was comfy, simple hotel, no frills, $15+tax/day parking, towels terrible

Everything was was great except the parking. Guest have to pay for parking and get a parking pass and are being told that the garage parking is for cars n suvs and the parking in the front is for trucks, well we have a truck and we never got a parking in the front cuz it was full both nights with cars and suvs and we had to park in the garage and we scratched a little bit of the top of our truck being out truck was too high😒

clean room, good staff.

Honestly my experience there was great my husband enjoyed the stay. It was easy to check in.

The room is clean and comfortable. And the hotel is pet friendly. The barbeque near the hotel is good too.

The fire alarm turned on for no response,they must have a water leak that made it go off

A/C wasn’t on but the room was very comfortable. We turned on the A/C the next morning and we were very comfortable. Parking was great just wish we didn’t have to pay daily just to park our car.

I also heard someone YELLING over and over during the night that the front doors weren’t opening. I thought it was a drunk guest but it was the front desk overnight employee. She was nice but I thought it was odd she was in pajama pants (unprofessional) and yelling instead of walking to the door to show a sign that the entry door was broken or at least mouth it. Just gave cheap motel vibes with that. There is no breakfast but coffee is available. There is an overpass right next to the hotel where you can park for $3-5 but it’s shady once it gets dark. I paid the $15 plus tax to park in the hotel garage. Walking distance to Alamodome, Alamo and Riverwalk.

Just perfect 💙

It wasn't bad but not the nicest hotel I have stayed at. All of the staff were friendly. I will say it was worth what i spent for it though. They do also except keycash from the hotel.com app so that was a plus. I just wish they had breakfast and better coffee.

Nice n clean

Staff was friendly, location was great, but the room was really run down and moldy.

I really enjoyed my stay. Staff was very friendly and helpful.

Staff was super friendly and great. Room was clean and comfy. My only issue was the highway outside was loud. I don't know if there really is anyway to help cancel the noise. I just turned up the tv. 😁 convenient to downtown, especially if you don't want to stay downtown and over paid.

Air conditioning wasn’t very effective but it really wasn’t that hot so it wasn’t bad. The shower had some small mold spots probably cause the vent to keep the moisture out wasn’t working well. But other than that everything was about normal.

You get what you pay

The room was nice but the AC was not cooling down the room. We asked for another room and was give another room BUT only after getting disrespected from the front desk clerk.

I could not sleep the alarm from the next door building kept going off

Parking was good for me, no issues as I arrived early, but the packing lot was full later in the evening. The room was comfortable, but the shower was slow draining and water build up was occurring. Staff was spot on.

Property is just ok. Room is a bit run down and outdated but you can tell and attempt was made to make it passable. AC is great, I will admit. The room smelled funky, like old feet, and sheets had some weird small stands and hairs.

We wanted to love it. But, there were bugs, toe nail clippings,

yes

Very friendly. Clean room. Whatever needed they were ver accommodating

A convenient walk for events at the Alamadome or near Riverwalk. I little noisy from cars on the freeway at night so I would pick a side opposite the freeway.

Everything was perfect

Room was very clean

I was on the 6th floor the water did not get hot, there was no microwave or refrigerator in the room, tv didn't work, and it was hair on the towels, you have to pay for parking on the property! but the beds were comfortable

There was a 25 dollar early check in charge that was not advertized. There was a 18 dollar parking fee that was not advertized.

Ice machine not working. TV remote not working. No breakfast provided and had to pay for parking and early check in.

Are clothes got bugs from there

Air conditioning was loud. Carpet was filthy dirty. Lamps on sides of bed were loose, almost falling

Convenient to the riverwalk and concert venues

People nice

Beds and room were clean and comfortable. Window unit AC worked like a charm. Wi-Fi slow but manageable.

Yes everything was excellent

Clean room and service

We enjoyed the location but the rooms were outdated, ceiling had mold stains and the carpet felt 1000yrs old

Hotel staff was very friendly. The room was clean and comfortable. We loved how it was conveniently located to all the attractions in downtown San Antonio. We would definitely stay again.

I do wish that there was a refrigerator in the room. The drink machines were TOO EXPENSIVE. That was my main complant.

There was a roach in the bathroom and pubic hair on the towels.

Bed sheets were dirty but were changed upon request. Room itself was ok. AC was awesome! Location is great!

Room was very clean, great staff, hotel was rather dated.

Very dishonest hotel staff. They lie about almost everything from taking $4 dollars for safe use, which is never returned to dirty rooms. I would avoid this at all cost.

The room was nice and cool. Parking good and staff was great

Staff was nice. Very pricey for a late night last min check in. We had to stop so kids could rest and it wasn’t too comfortable.

It was a good room for the price and was incredibly convenient for what our trip needed. Close to downtown and the music venue we

Homeless everywhere. Charge for parking everything's dirty . Questionable stains on the furniture. Cockroaches. Musty smell in the hallway . Wouldnt give me a refund had to stay . No breakfast . Dirty towels . River walk walking distance but you have to cross under a bridge with drugged and homeless ppl.

Unfortunately we will not be staying here again. The room smelled of dog/urine and the furniture was old and falling apart. This is in a sketchy area, and I am pretty sure there is prostitution that goes on in this hotel. Spend a little more and stay somewhere closer to the Riverwalk.

Some updates are needed.

Decent stay. The location is the selling point

Hotel is great for the price and close to downtown, but alot of homeless around

Close to sights like the alamo, but the walk takes you thru homeless camp of people sleeping on the sidewalk. Also, it smells like a toilet and even saw human feces on the sidewalk.

Needs repair and renovation

Room had a hairball on one of the beds underneath sheets. AC was not working properly. No hot water. Had to change rooms, but found a roach crawling in that room.

Good but paying for parking separately when paying for hotel was wrong. I think parking for people paying to stay should not be charged parking separate

The beds were super hard, water pressure was minimal, the room seemed a little dirty and definitely could be remodeled, the hallway on the 2nd floor smelled of an awful chemical smell, staff was good that we made contact with, the surrounding area did not feel safe, quite a bit of homeless people around. Overall I wouldn’t stay here with kids.

nice hotel for the money, close to downtown, free parking

Again no receipt is given at end..it is emailed to you hours later .. they just want you to leave key at the counter .. Anyone can come and pick up key since there was no one at counter .. she just came out and said leave it at counter..

The room was impeccably clean, and I was particularly impressed by the absence of any pests. I would recommend this establishment, though a more thorough inspection under the beds is advised, as I discovered a discarded item. Given my observations on Friday and Saturday evenings, the surrounding area was lively due to the nearby clubs. Overall, I would rate my experience a 4.9.

I needed abudget friendly room for a last minute business trip. Its not much yo look at, but its ckean and affordable. Its a dated property, but its kept clean amd thestaff is friendly.

Always enjoy staying here

It was one night and bed was comfy, did see a roach in the bathroom

I was on my way to SA when I realized that my concert was rescheduled so I tried calling and calling the hotel to cancel my room. And, no one ever answered. I sent an email that same day since no one was picking up the phone! We'll I finally got a hold of someone and they said I was still charged the no show fee. Mean while the concert venue gave me a full refund. I just think they could have handled it differently. Or given me a chance to stay at a later date. The girl said, cuz it was prepaid in not entitled to a refund.

The location is perfect for downtown riverwalk & other attractions. You have to walk but very little. If not just Uber! It was great there in San Antonio Highly recommend

Do not stay here

Clearly we are all just doing the best we can...

It was an ideal stay for a budgeting couple.

The overall quality of the room was subpar to the lowest of standards for a typical motel of this caliber. The room had odors, there were items that belonged to previous customers left behind in the drawer and under the bed, and floors were dirty. The saving grace was the location, staff service was great, and there is a garage parking.

Room was dirty bathroom was dirty and had mold guy at the front desk told me I have to wait til morning and to contact who I booked thru

Spoke to someone about my room being dirty last night he told me I had to wait til the morning there was nothing that can be done

Waited for >20 minutes to check in with one person working the front desk and 6 other people in front of me. I couldn’t understand why it was so short-handed then.

Amaozng staff and room

It was comfortable and quiet

Construction and light remodeling was going on, but it didn't interfere with my stay

Walls was very thin could hear everything from top to bottom to side to side

Buena ubicación

All in all a horrible experience

I had to leave in the middle of the night, it was really loud and there was no one working the front desk when I left overnight

First! The air condition didn’t work Second! There was a dirty short under the bed! Third! the room smelled musty!

Shops near by

Overall experience was subpar

We have stayed here several times. Appreciate that they have onsite parking and their parking rates are cheaper than most. Don't like that you have to upgrade to get a fridge and microwave in your room. First morning there was no coffee and our toilet was clogged but overall not bad, we would stay again. Not a bad walk to the convention center.

Did not care for it

Easygoing

I loved the stay:)

Good place n location to stay at

Misleading infor2

Love the location, love that my dog was able to stay, he's a pit mix. However, the ice machine, the soda machine in my floor 3rd. was not working, the AC was not cold enough. I'm just happy that we were out most of the time. And the pool NEEDS a privacy cover or fence.

Old trash from previous people was still in our restroom/room.

No breakfast, so the staff at the counter said that no hotel in downtown serves breakfast and no parking because staff said all hotel charge parking. Not true. Been to other in downtown and they do have breakfast and parking.

Didn’t like the homeless people around the area

Our room was infested with ants & no compensation, front desk was to nonchalant like it did not faze her that there were ants. Very disappointed with room and service

I was close to the alamodome

Even though the building is not 100percent perfect. Im ok with that, because the staff is absolutely the most fantastic, sweetest, kindest, and most helpful. Ive stayed plenty of places. I have stayed 3 times. I will always go back. 😁

I didnt like not having breakfast available

Loved it.

Fire alarm went off at 2AM

Nice place to stay very affordable

Everything

Great

Loved it super close to downtown San Antonio loved the small pool friendly environment great customer service

.

What I DIDN'T like was the last time I stayed at this hotel. Was I booked a Premium room. And guess what the Air Conditioning didn't work. I go to the desk they tell Sorry no more Premium rooms so I have to take a Downgrade, BUT no refund that I'm aware of. But you can take the mystery box. How's that for customer service??!!....

It was old building. Dirty carpets. They need to remodel this building. The air conditioning only cools off a small portion of the hotel. It served its purpose and price. I would only recommend for a quick overnight or 2 day stay.

Over all good

There was ants in my hotel and the customer service was poor.

Had a terrible experience. Wouldn’t accept cash app card even this it’s a Visa card . Also roaches all over the wall and restroom

loved everything!

We paid extra for an “Upgraded King Suite” with “Upgraded bedding and a snack”. From prior experience, the bedding was the same thats in all the rooms. Also the special snack was literally expired vending machine products in a bakery box with a seal. And I didn’t even think to take pictures just because it was so laughable, embarrassing, and unbelievable. We just accepted the fact that they got one over on us. Thankfully downtown has a lot to offer because, the Redroofplus+ was definitely a double minus, as if that could actually explain the disappointment. There are no words. All we heard all night was the banging of the hallway entrance that would not lock and people, and children screaming. We basically paid to stay in the projects, smell of drugs being smoked included. And not just weed. Unless you are looking for a homeless shelter. Do not stay here.

Parking fees and dirty rooms bathroom had mold

It's had some wear and tear, and our room/bathroom was basic, but the location is great and the value for where it is was wonderful! Our family of four and dog walked to the Alamo in about 10 minutes and the riverwalk from there. It was a great experience!

Great staff

Close to downtown and have access to all night life.

None. Had ants in the room. And they just wanted to clean the room. Made them give me another room. NEVER WILL WE STAY THERE AGAIN!

Excellent

No very good accommodation

Rooms have no microwaves or mini fridge, unless you upgrade and pay more money. You have to pay 15 dollars a day to park on site. Everything is an upcharge. Tvs are small. Only thing decent was the bed...i slept well. But damg for a working man with 4 kids. It doesn't help your pocketbook.

Location is great for tourists

We have stayed there twice, the first time cleanliness was an issue, the towels stunk, and one could tell the room had not been used in quite some time. However, the second time we stayed, it was very different, the room was clean, so were the towels, the only issue I see is the staff is not very friendly. There were not rude or anything, they just showed no interest in guests. Location couldn’t be better if you are staying there for a concert or to tourist around downtown.

No hand soap, the air condition, very loud. A lot of homeless Outside the property

Good location

Close to downtown just a walk away

It’s nice to just stay and explore San Antonio

Distance from River walk

It look old and dirty the rooms did look ok

Quiet and nice view

The air conditioning was super noisy and crackling sounds.

Everything was comfortable, but the unsupervisedkids nextdoor were banging on the walls jumping on the bed-and sliding around in their office chair and banging it into the wall until four in the morning, so I had a hard time sleeping

Floors were sticky and carpet in the room was dirty. There was an old bandaid on the floor, and hair ties that were not mine. The shower rod was broken in the shower. I left for a few hours and came back to my room with the tv on. I did not turn it on.

Horrible, mold everywhere, covers had stains and rooms smelled horrible. People fighting outside in the hallway and went front desk was informed they just laughed and said somone will check it out but no one did. My son was going to make coffee and inaide coffe maching in room was full of mold inside. Just horrible do not go there.

Hotel front desk staff was very accommodating but maintenance staff was rude and intrusive.

fire alarms get going off. didn’t stay the second night.

love it

Good

Issues with the tv remote, the pool was closed the first few days and bathroom light kept flickering.

Not good experience with Customer service

Rented for pool and has a sign that said “Pool closed today.” The pool water was green and was the same way when we left the next day. Sign might have been up for days and didn’t look like they were fixing anytime soon. Pool was one of the main reasons got that hotel. Also got charged for parking, even though we didn’t park there. Disappointing.

It was nice I asked for a room away from people based on availability of course because I was traveling with my small shih tzu I reminded them he barks at noise offered to pay extra for a room away from people as to not have him bark we ended up near an elevator but my dog was good the walls have awesome noise control thank you

There was a lot of homeless around property . Pool was extremely green unable to get in.

Stinks Yellow stained sheets Bugs everywhere Broken furniture Sketchy parking lot

I was assigned a room on the 5th floor which was extremely dirty. The staff was great on changing me rooms. The second room was a lot cleaner but the conditions of all room were not great.its ran down and I had two cockroaches in my room,most towels were stained and my overall stay was not good.

Premium room was not as advertised. Everything was damp, checked out as soon as we went into our room. Thick humid air with a musty smell, refused to refund us.

It was good for the price, good customer service and good air conditioner. They can improve the cleanliness.

Awesome

Place could benefit from a remodeling and renovation. The needs to be thoroughly cleaned out. Found hairs in our shower tub and floors.