JW Marriott San Antonio Hill Country Resort & Spa

I have been a visitor to the JW since 2014. While it’s great and I mean fantastic place to be with young children, I have noticed over the years that the property has become increasingly overcrowded. You pay a lot for the amenities and I understand that; the property itself is beautiful and that costs money to maintain however, there are just way too many people. So if you don’t mind feeling like you are at an amusement park this is a perfect place to stay with your family.

Exceptional

ABSOLUTELY AMAZING!

Exceptional

Bathroom needs detail cleaning off molds. Food was good. Just not used to paying for nightly parking… been to several resort where parking was free

In the past, only the cabana area required an upgrade, which seemed fair and reasonable. This time, however, it appeared that nearly a third of the standard loungers in the common pool area were also reserved for upgraded guests. Considering that room rates have already increased significantly, I found this change disappointing. One of the attractions of staying at a resort of this caliber is having access to its amenities without feeling that more and more areas are being restricted behind additional fees. I have always enjoyed staying at this property and hope management will reconsider this policy, as it negatively impacts the overall guest experience.

Hotel was very well maintained and staff was friendly and helpful. Kids loved the water park the most.

We enjoyed all in this hotel .

Unfortunately, we will not return.

Exceptional

Exceptional

Overall the stay at this resort was amazing. Food was excellent and customer service was great.

Great resort.

However, for three days, I had to call to get our room cleaned and towels replaced. We left in the morning and when we returned 4 or 5 pm, our room was not done. We did not have the “privacy” sign on the door.

One bartender was really nice One disgusting couple was trying to have sex in the pool. Staff did not remove offenders from the property, only moved them out of one pool. They were immediately in the next pool over, still near my and other people’s children.

One bartender was really nice One disgusting couple was trying to have sex in the pool. Staff did not remove offenders from the property, only moved them out of one pool. They were immediately in the next pool over, still near my and other people’s children.

This was a weekend getaway for my wife and I celebrating our 24 year anniversary. The staff was very friendly. The place was very clean from what we experienced. We definitely will be returning.!

The staff were friendly and helpful especially the concierge, valet, pool, bar, and reception teams. It is a great place for family with an excellent variety of amenities and activities.

Amazing location, great amenities, always a fantastic time

Poor

This was the nicest vacation. Everyone is nice, helpful, the hotel rooms are clean and I would visit again

Highly recommend staying here. From check in to check out everything was great! Exceptional service, clean and great activities. We really enjoyed playing golf and floating around the lazy river!

Superb

Service pool side. The service at Crooked Branch. We waited two hours for our room - 2 hours past check in - 6pm. Food was way too expensive - quality of food was poor. Poolside drinks were not good - cheap alcohol.

Service pool side. The service at Crooked Branch. We waited two hours for our room - 2 hours past check in - 6pm. Food was way too expensive - quality of food was poor. Poolside drinks were not good - cheap alcohol.

This place is out of this world. Food and drinks are a lil in the uppper side of the price scale. but besides that, it was a great stay.

Everything was amazing and fun. 10/10 will be coming back.

The place is beautiful. Pool area and entertainment are great I didn’t like the staff that 3 times during the evening put the letter asking whether we want leave earlier. Are you guys okay? Wanna get rid of your guests asap?

I didn’t like the staff that 3 times during the evening put the letter asking whether we want leave earlier. Are you guys okay? Wanna get rid of your guests asap?

Very family friendly!

Everyone is super nice and helpful definitely plan on returning this summer

Waterpark was great for families.

Waterpark was great for families.

Superb

Superb

Lots of staff alway Curtis and helpful.

Location and decor The incredible amount of kids and lack of breakfast dining options

Location and decor The incredible amount of kids and lack of breakfast dining options

Very good

Beautiful outdoors Service was extremely poor in dining experiences

Beautiful outdoors Service was extremely poor in dining experiences

We will definitely go again. Lots of activities going on inside and out for families. All the staff were friendly, welcoming and helpful.

Definitely looking for other options for our next trip.

My family and i had amazing time. Everything was perfect. Looking forward to next visit😍

For the price we paid, the experience didn’t feel worth it. The staff were not very friendly, and overall it didn’t meet our expectations. I wouldn’t go back, it felt quite overrated

It was great the kids had lot of fun

We have stayed here a few times and were sad to see it’s original rustic style changed to a modernized look. The rustic style was one of the reasons we enjoyed staying there. We came for spring break and some of the amenities were not guest or weather prepared. The game room had all out of order signs but only two or three games at most working. The outdoor lounge area only had two heaters set up and there were pipe leaks dripping onto the giant checkers play area making it a hazardous mess. Our room, hallways and lobby area were pretty clean. The staff overall was great and Daniel from the poolside waitstaff was awesome and friendly!

Enjoyed that it was secluded and safe environment for my kids to get some independence. The staff was friendly. My kids thoroughly enjoyed going down and getting their own breakfast on Saturday - the staff was helpful for them to learn how to charge the room too. Would come back in a heartbeat. Maybe next year!

Exceptional

The pools were spectacular, the resort grounds were great to walk around on, the staff were exceedingly helpful and the overall whole experience was top notch! My wife and I used to frequent Hawaii, but that is very likely to change to coming back to JW Marriott. We can't say enough good things about the resort... I need to work on my golf game so I can get out on the links instead of meandering around the pools the "hole" time. The valet service left quite a lot to be desired. When checking out, I requested my car via the app and it said it would be delivered in less than 5 minutes. Upon arriving outside, there were about 100 people waiting for cars and I had to ask an attendant for my vehicle twice. We waited over an hour outside for our car to be brought up, not a great final impression.

The pools were spectacular, the resort grounds were great to walk around on, the staff were exceedingly helpful and the overall whole experience was top notch! My wife and I used to frequent Hawaii, but that is very likely to change to coming back to JW Marriott. We can't say enough good things about the resort... I need to work on my golf game so I can get out on the links instead of meandering around the pools the "hole" time. The valet service left quite a lot to be desired. When checking out, I requested my car via the app and it said it would be delivered in less than 5 minutes. Upon arriving outside, there were about 100 people waiting for cars and I had to ask an attendant for my vehicle twice. We waited over an hour outside for our car to be brought up, not a great final impression.

The rooms were cleaned and the staff engages as you pass them. Family friendly with lots of activities for the kids to do on the resort. One of the slides at the waterpark was down so we didnt get to get on it during our stay.

The staff were all exceptional. The room was clean and comfortable. Our only complaint was the pool area. The adults only pool area hot tub had dead bugs floating in it and so many leaves in the main pool. I would think charging what you charge you would have a full time maintenance/ groundskeeper skimming the pool and hot tubs a couple times a day.

Very nice property with good amenities. Rooms are a little pricey for the room you get. Be prepared for the resort and other fees added at checkout.

Outstanding!

I was there for work and a little down time. Sunday was fine but by Monday several eating options were not available nor was any pool side attendance.

Exceptional

Staff were welcoming and went above and beyond to make us feel welcomed and comfortable. Clean rooms, great food and great location, everything is within a 30 minutes range.

Staff were welcoming and went above and beyond to make us feel welcomed and comfortable. Clean rooms, great food and great location, everything is within a 30 minutes range.

Very good

Beautiful hotel

Beautiful hotel

Good

I travel a lot and been to a lot of resorts but this was by far the best experience

I travel a lot and been to a lot of resorts but this was by far the best experience

Just a very nice place all around. Beautiful views

Just a very nice place all around. Beautiful views

Very nice place Nothing

Site location all foods

Amazing Grounds

Amazing Grounds

Rooms are dated. Bathroom is old.

Rooms are dated. Bathroom is old.

Everything exceptional as always!

Everything exceptional as always!

Beautiful resort and food presentation was amazing! 10/10!!!

Beautiful resort and food presentation was amazing! 10/10!!!

I loved going to I-C-E- and everything was great.

Very nice resort excellent for families. My kids loved the beach the slides and lazy river

Very nice resort excellent for families. My kids loved the beach the slides and lazy river

We loved it!!

We loved it!!

This is a beautiful resort great staff, food and lots of things to do. Great for families

This is a beautiful resort great staff, food and lots of things to do. Great for families

Excelent

Excelent

Very good

Very good

clean room, amazing amenities

clean room, amazing amenities

Very clean quiet and comfy staff was very nice

Very clean quiet and comfy staff was very nice

The JW Marriott property is really elegant and beautifully decorated. We loved our ICE experience.

The JW Marriott property is really elegant and beautifully decorated. We loved our ICE experience.

they smelled musty but they did not.

they smelled musty but they did not.

Very nice

Very nice

The amenities I didnt like charged again for room like a hold on account, for the full amount, but had previously paid in full. I have never had a hold on card for the whole amount at any other resorts

Nothing Management

Wonder stay can't wait to co.e back again.

Wonder stay can't wait to co.e back again.

Fantastic first-time experience. The premises and the room are spacious, clean, and comfortable. The staff is friendly, and the food is delicious. Definitely will be back.

Fantastic first-time experience. The premises and the room are spacious, clean, and comfortable. The staff is friendly, and the food is delicious. Definitely will be back.

It was amazing

It was amazing

Everything was wonderful

Everything was wonderful

the coat closet reeked of mold. was a quick business trip so did not go through the fuss of changing rooms. limited dining options, although the food was excellent. good amenities in the hotel. long corridors away from elevators. not a good value for price.

the coat closet reeked of mold. was a quick business trip so did not go through the fuss of changing rooms. limited dining options, although the food was excellent. good amenities in the hotel. long corridors away from elevators. not a good value for price.

Everything was perfect

Everything was perfect

restaurant selection acess

Room was hot. Property beautiful. 18 oaks amazing

Room was hot. Property beautiful. 18 oaks amazing

Very family friendly!! Our 3 year old and 1 year old had a blast at the kid pool and sand area!

Very family friendly!! Our 3 year old and 1 year old had a blast at the kid pool and sand area!

Clean room

Clean room

Another amazing stay !!

Another amazing stay !!

Always a favorite place to stay! As always, the experience was great!

Always a favorite place to stay! As always, the experience was great!

Beautiful property. Gorgeous rooms. Incredible pools and things to do. Great restaurants.

Beautiful property. Gorgeous rooms. Incredible pools and things to do. Great restaurants.

Waterpark was amazing! Pool area was nice and spacious. Had a great time!

Waterpark was amazing! Pool area was nice and spacious. Had a great time!

This was our 1st time staying here at the JW Marriott. I wanted to bring my children to have some fun in the pool and waterslides. The front office staff was wonderful and ee enjoyed our room. However, on 09/06/2025 after spending time in the pool we all were hungry and the outside food station was closed so, they advised us to go to High Velocity as the food was good and the kids would enjoy it. We didn't want to dine in because we were still enjoying the pool so we were sent to the bar to order. Once we get there we sit there

This was our 1st time staying here at the JW Marriott. I wanted to bring my children to have some fun in the pool and waterslides. The front office staff was wonderful and ee enjoyed our room. However, on 09/06/2025 after spending time in the pool we all were hungry and the outside food station was closed so, they advised us to go to High Velocity as the food was good and the kids would enjoy it. We didn't want to dine in because we were still enjoying the pool so we were sent to the bar to order. Once we get there we sit there

We visited after Labor Day. It was nice and quite but some restaurants and attractions were closed

We visited after Labor Day. It was nice and quite but some restaurants and attractions were closed

Great family trip

Great family trip

Love the place!! We are definetly coming back, 4 star though to pay for wifi in the room

Love the place!! We are definetly coming back, 4 star though to pay for wifi in the room

atmosphere we had to walk a mile to get to the lobby. Only one restaurant was open. They kicked us out of the lazy river at 6PM!!!

The pool and restaurants were great, but the restaurants are pricey, however convenient.

The place is beautiful I didn’t like that the hotel Doesn’t offer breakfast and the sofa bed is not the greatest place to sleep,

We met the nicest manager named Jacob and if I could have 10 employees just like him, I would have an amazing company! This was our first time at this hotel and even though I'm pretty sure there were 3000 people on site, the resort still felt spacious. One bit of constructive criticism is...invest in more double floats. The resort caters to young children and families who needed to ride together per the height rules but there was a shortage of doubles. We saw many families frustrated and we even searched for over 30 minutes several times just to locate a float. So....buy more doubles JW. One more note about Jacob. He became aware that my grandson had a sensory issue and the only reserved chairs were in the sandy area. He gratiously moved us to the pool area and saved our vacation. We had been on the waitlist for 3 weeks and Jacob was our hero! Tip for newbies...in the summer the walkways in the sun are about 1000 degrees. Dont let your babies walk alone or their feet may get burned. Apparently the pizza is a hot commodity! We never got any because the line was longer than the waterslides but next time it's on our list! See you next year JDub! Love, Barry & Michelle Barnette

We met the nicest manager named Jacob and if I could have 10 employees just like him, I would have an amazing company! This was our first time at this hotel and even though I'm pretty sure there were 3000 people on site, the resort still felt spacious. One bit of constructive criticism is...invest in more double floats. The resort caters to young children and families who needed to ride together per the height rules but there was a shortage of doubles. We saw many families frustrated and we even searched for over 30 minutes several times just to locate a float. So....buy more doubles JW. One more note about Jacob. He became aware that my grandson had a sensory issue and the only reserved chairs were in the sandy area. He gratiously moved us to the pool area and saved our vacation. We had been on the waitlist for 3 weeks and Jacob was our hero! Tip for newbies...in the summer the walkways in the sun are about 1000 degrees. Dont let your babies walk alone or their feet may get burned. Apparently the pizza is a hot commodity! We never got any because the line was longer than the waterslides but next time it's on our list! See you next year JDub! Love, Barry & Michelle Barnette

The hotel looked very nice, but we wouldn’t stay here again. The person who checked us in did a poor job at communicating to us how all the charge and services worked so it was very confusing for us. Also, we noticed that if you visit the hotel during non peak days or off season, you don’t get the same treatment. It’s like you get special treatment and perks if you’re there during the weekend/on season, but if you’re there on weekdays or off season, you don’t get all those same perks. We gave 3 stars because of the way the hotel looked and because the bar tender we met was very nice. Other than that, I would give 2 stars on the experience, the dining, etc.

The hotel looked very nice, but we wouldn’t stay here again. The person who checked us in did a poor job at communicating to us how all the charge and services worked so it was very confusing for us. Also, we noticed that if you visit the hotel during non peak days or off season, you don’t get the same treatment. It’s like you get special treatment and perks if you’re there during the weekend/on season, but if you’re there on weekdays or off season, you don’t get all those same perks. We gave 3 stars because of the way the hotel looked and because the bar tender we met was very nice. Other than that, I would give 2 stars on the experience, the dining, etc.

The hotel experience was phenomenal. This resort will be our go to for family fun. The activities the hotel had made it even more remarkable as our kids enjoyed all the activities they attended. The restaurant selection was also extraordinary and made the stay eveb better because we didn't have to leave. They also have a store and a Starbucks on site.

The hotel experience was phenomenal. This resort will be our go to for family fun. The activities the hotel had made it even more remarkable as our kids enjoyed all the activities they attended. The restaurant selection was also extraordinary and made the stay eveb better because we didn't have to leave. They also have a store and a Starbucks on site.

Amazing resort with a wonderful water park, great food options, great amenities and natural beauty, highly recommended!

Amazing resort with a wonderful water park, great food options, great amenities and natural beauty, highly recommended!

The best service and hotel in Texas

The best service and hotel in Texas

very lovely. The expense of Pool Cabanas is the only thing.

Parking is awful. Spend 20min finding a spot to park. Everything else was great.

Parking is awful. Spend 20min finding a spot to park. Everything else was great.

The staff was excellent and willing to make you feel comfortable and if it’s necessary to adjust your room

The staff was excellent and willing to make you feel comfortable and if it’s necessary to adjust your room

The hotel is very family friendly! They had a lot of family fun.

The hotel is very family friendly! They had a lot of family fun.

Awesome

Awesome

Very loud walls too thin. Kid functions lasted until 10pm Very intense with so many people. Not relaxing.

All the waiters out by the pools were so friendly and the food came out quick.

All the waiters out by the pools were so friendly and the food came out quick.

Excellent service throughout!

Excellent service throughout!

The not so good - the two different women I dealt with at check in were flat out rude and have no business being in customer facing jobs. The self parking just sucks. Parking in sections 2 and 3 force you to walk up and down hill - with a family with wagons and strollers this not NOT convenient, not to mention that getting on the sidewalk while crossing the street was a challenge as there was no ramp access - meaning I had to literally lift the wagon with kids in it up onto the sidewalk while headed uphill - fun times. The family pool was constantly dirty. While I understand trees and such, have someone skim the pool. While we had a pleasant time, there is definitely room for improvement especially given the cost.

The not so good - the two different women I dealt with at check in were flat out rude and have no business being in customer facing jobs. The self parking just sucks. Parking in sections 2 and 3 force you to walk up and down hill - with a family with wagons and strollers this not NOT convenient, not to mention that getting on the sidewalk while crossing the street was a challenge as there was no ramp access - meaning I had to literally lift the wagon with kids in it up onto the sidewalk while headed uphill - fun times. The family pool was constantly dirty. While I understand trees and such, have someone skim the pool. While we had a pleasant time, there is definitely room for improvement especially given the cost.

Comfortable room. Great water/pool options. Many really good food options on site. Very crowded especially at the pools. I think it was the last weekend before school so there were a ton of kids.

Love coming here. Facilities are clean, the service is great and

Love coming here. Facilities are clean, the service is great and

the food was good, good option for diner! I don't like was, the Hotel was not responsibility, the item I forgot , which I leaf the Hotel 10.30 am and I get home 2.30 pm , I called to said I forgot an blue shirt ( Blue shirt was there) and one hour later , I called back again and I said I forgot an Polo White shirt , and told me is nothing there ,(only was there the blue shirt short sleeve) I know 100 % I leaf there in the Closet . and for me was weird because the room was clean yet I understand is my responsibility, is my foul, for not make sure, I have all my Items . But overall was a great place , me and my son we got an wonderful time,, for sure we come back again. Thank you

the food was good, good option for diner! I don't like was, the Hotel was not responsibility, the item I forgot , which I leaf the Hotel 10.30 am and I get home 2.30 pm , I called to said I forgot an blue shirt ( Blue shirt was there) and one hour later , I called back again and I said I forgot an Polo White shirt , and told me is nothing there ,(only was there the blue shirt short sleeve) I know 100 % I leaf there in the Closet . and for me was weird because the room was clean yet I understand is my responsibility, is my foul, for not make sure, I have all my Items . But overall was a great place , me and my son we got an wonderful time,, for sure we come back again. Thank you

Our room was comfortable and incredibly clean. Whether we spent time relaxing in the room or out on the beautiful grounds, we were never disappointed. In fact, what luck - we visited during their Backyard BBQ, when several inflatable toys spread out on the lawn for the kids, great live music artists played toe-tappers that got everyone singing along, and served delicious BBQ as yet another dining option at a hotel swimming in them. Speaking of swimming, those cabanas are worth the price and emotional spiraling. We took our time getting out to the pool on Saturday and learned our lesson, miraculously finding a single pool chair for our family of 4’s things. Not that we spent any real time at the chair… the lazy river held our attention for several hours, with a little help from the delicious Pina coladas served river-side. Funnily enough, we live 15 minutes away from the hotel and came for a little family staycation, but this was the best experience we’ve had in a plethora of travels. We’ll keep an eye out for the calendar and be back for some incredible lemon scones & fun! Thank you, JW Marriot Hill Country and staff!!

Our room was comfortable and incredibly clean. Whether we spent time relaxing in the room or out on the beautiful grounds, we were never disappointed. In fact, what luck - we visited during their Backyard BBQ, when several inflatable toys spread out on the lawn for the kids, great live music artists played toe-tappers that got everyone singing along, and served delicious BBQ as yet another dining option at a hotel swimming in them. Speaking of swimming, those cabanas are worth the price and emotional spiraling. We took our time getting out to the pool on Saturday and learned our lesson, miraculously finding a single pool chair for our family of 4’s things. Not that we spent any real time at the chair… the lazy river held our attention for several hours, with a little help from the delicious Pina coladas served river-side. Funnily enough, we live 15 minutes away from the hotel and came for a little family staycation, but this was the best experience we’ve had in a plethora of travels. We’ll keep an eye out for the calendar and be back for some incredible lemon scones & fun! Thank you, JW Marriot Hill Country and staff!!

For the price, we expected a luxurious experience and our stay really missed the mark. It was so terribly loud everywhere in the hotel. Kids running up and down halls constantly. We couldn’t find a vending machine that worked. There was only one sit down breakfast restaurant so the wait in the morning wasn’t worth it. I think this hotel is a good option for families but wouldn’t recommend if you don’t have kids or want a restful weekend.

For the price, we expected a luxurious experience and our stay really missed the mark. It was so terribly loud everywhere in the hotel. Kids running up and down halls constantly. We couldn’t find a vending machine that worked. There was only one sit down breakfast restaurant so the wait in the morning wasn’t worth it. I think this hotel is a good option for families but wouldn’t recommend if you don’t have kids or want a restful weekend.

staff member unpleasant on check in.... very long wait to get in.. expensive

We went on a very busy day. However, there was absolutely no parking. We were forced to use valet. Upon arrival we checked our bags so we could use the pool. When we got our room, the bellhop brought up our bags and we immediately noticed that a cell phone was missing from our bags. We called security, we filed a report online for their suggestion, we also called the bell service, and spoke with the front desk. Since I felt like there was nothing further I could do from my room I went down myself. We just arrived and I was trekking all over the hotel. I finally went downstairs and talked to the valet, just in case the phone fell out in the car, and as I was talking to the bell service, one of the bellhops that brought us the luggage remembered that he heard something fall in the closet. He said it sounded like a cell phone! So he and another gentleman went to go look in the closet for the cell phone. They came back and said they couldn’t find it. I went to the front desk to discuss it with them and they had the phone there. The place was incredibly expensive, that’s to be expected. However, paying $11 for a tiny dipping dots cup. That was also eight dollars from a vending machine inside seemed astronomical. Furthermore, we felt the lazy river could be much cleaner. At the end of the evening, I was surprised that they weren’t using nets to collect the incredible amount of leaves and debris that were floating in the lazy river both Friday and Saturday when we used it.

We went on a very busy day. However, there was absolutely no parking. We were forced to use valet. Upon arrival we checked our bags so we could use the pool. When we got our room, the bellhop brought up our bags and we immediately noticed that a cell phone was missing from our bags. We called security, we filed a report online for their suggestion, we also called the bell service, and spoke with the front desk. Since I felt like there was nothing further I could do from my room I went down myself. We just arrived and I was trekking all over the hotel. I finally went downstairs and talked to the valet, just in case the phone fell out in the car, and as I was talking to the bell service, one of the bellhops that brought us the luggage remembered that he heard something fall in the closet. He said it sounded like a cell phone! So he and another gentleman went to go look in the closet for the cell phone. They came back and said they couldn’t find it. I went to the front desk to discuss it with them and they had the phone there. The place was incredibly expensive, that’s to be expected. However, paying $11 for a tiny dipping dots cup. That was also eight dollars from a vending machine inside seemed astronomical. Furthermore, we felt the lazy river could be much cleaner. At the end of the evening, I was surprised that they weren’t using nets to collect the incredible amount of leaves and debris that were floating in the lazy river both Friday and Saturday when we used it.

Lovely resort! Great service! Beautiful scenery!

Lovely resort! Great service! Beautiful scenery!

The food is pricy but worth it. The pizza is a must to get. Bring your own pillow. Be prepared for noise and kids everywhere. Very family friendly hotel but still some good areas for adults to mingle. The water slides/pool areas are very nice and clean. All of the staff is super friendly. Go early if you don’t want to fight over a tube for rides.

The food is pricy but worth it. The pizza is a must to get. Bring your own pillow. Be prepared for noise and kids everywhere. Very family friendly hotel but still some good areas for adults to mingle. The water slides/pool areas are very nice and clean. All of the staff is super friendly. Go early if you don’t want to fight over a tube for rides.

We had a great time.

We had a great time.

It took nearly an hour just to get my vehicle back. When the valet finally brought it around, I watched in disbelief as he drove directly toward one of the black rubber valet poles that are supposed to help guide traffic. Instead of stopping or carefully avoiding it, he rolled down his window and started yelling for help to move it. Despite clearly seeing it was about to rub against my vehicle, no one assisted — everyone seemed too busy — and he continued to drive forward anyway. I was watching from a distance, trying to get his attention to stop, but he just went straight through, scraping the side of my truck and running over the base with both the front and back tires. Fortunately, my truck is white, so the rubber didn’t leave visible scratches. But if it had been a black vehicle, it could’ve caused noticeable damage. This level of carelessness is unacceptable, especially after paying a $90 valet fee. The resort deserves credit for its quality, but the valet experience needs serious improvement.

It took nearly an hour just to get my vehicle back. When the valet finally brought it around, I watched in disbelief as he drove directly toward one of the black rubber valet poles that are supposed to help guide traffic. Instead of stopping or carefully avoiding it, he rolled down his window and started yelling for help to move it. Despite clearly seeing it was about to rub against my vehicle, no one assisted — everyone seemed too busy — and he continued to drive forward anyway. I was watching from a distance, trying to get his attention to stop, but he just went straight through, scraping the side of my truck and running over the base with both the front and back tires. Fortunately, my truck is white, so the rubber didn’t leave visible scratches. But if it had been a black vehicle, it could’ve caused noticeable damage. This level of carelessness is unacceptable, especially after paying a $90 valet fee. The resort deserves credit for its quality, but the valet experience needs serious improvement.

In for a quick anniversary weekend. Spent 2 nights listening to a crying baby. We booked a king suite with balcony thinking it would be away from families. It was horrible. They charge for self parking. Shade will cost you $250+. Too many people can’t find a place to sit. Food over priced Maybe better for families but not good for a couple getaway.

In for a quick anniversary weekend. Spent 2 nights listening to a crying baby. We booked a king suite with balcony thinking it would be away from families. It was horrible. They charge for self parking. Shade will cost you $250+. Too many people can’t find a place to sit. Food over priced Maybe better for families but not good for a couple getaway.

I liked the location. It was very loud and seemed like kids were just running everywhere unattended. It was too crowded for our pleasure. Lines everywhere even on slides or restaurants or registration were so long so be prepared to just wait a long time. We checked out a day early because of a family emergency in the Houston area and explained ourselves plus our situation and even so, they’re not refunding our second night. We explained even our experience there and they didn’t care. Definitely would not recommend as service is mediocre.

Water Park and amenities

Didn’t have our rooms , had to go to another resort

Didn’t have our rooms , had to go to another resort

Great family oriented place !

Great family oriented place !

The rooms are spacious and clean , the restaurants and easy to get to , the good area is immaculate. Family friendly with lots of activities for the whole family.

The rooms are spacious and clean , the restaurants and easy to get to , the good area is immaculate. Family friendly with lots of activities for the whole family.

Not impressed

Not impressed

Lots to do!

Lots to do!

Property was immaculate

Property was immaculate

Did not really like the food scene

Did not really like the food scene

I expressed that I was not willing to pay extra and requested the same level of urgency regardless. Despite following up multiple times, we waited nearly two hours before receiving a room. During this time, we were left without updates or assistance, which was both frustrating and disappointing—especially during a special occasion. It wasn’t until a staff member named Curtis approached us and inquired if we needed help that we finally received prompt assistance. Curtis immediately apologized and found a room for us right away, for which we are very grateful. We have previously stayed at various resorts including Disney Resort, Orlando Resort, Great Wolf Lodge, and Kalahari, and have never encountered service of this nature during check-in. While the remainder of our stay was enjoyable and the accommodations were lovely, the check-in experience significantly impacted our first impression and anniversary celebration.

I expressed that I was not willing to pay extra and requested the same level of urgency regardless. Despite following up multiple times, we waited nearly two hours before receiving a room. During this time, we were left without updates or assistance, which was both frustrating and disappointing—especially during a special occasion. It wasn’t until a staff member named Curtis approached us and inquired if we needed help that we finally received prompt assistance. Curtis immediately apologized and found a room for us right away, for which we are very grateful. We have previously stayed at various resorts including Disney Resort, Orlando Resort, Great Wolf Lodge, and Kalahari, and have never encountered service of this nature during check-in. While the remainder of our stay was enjoyable and the accommodations were lovely, the check-in experience significantly impacted our first impression and anniversary celebration.

The 2 previous times we visited we were not charged for parking. This time, $29 per day. My fault, I should have read the fine print. Some of the remote areas around water park seemed like they werent being kept up as well.

The 2 previous times we visited we were not charged for parking. This time, $29 per day. My fault, I should have read the fine print. Some of the remote areas around water park seemed like they werent being kept up as well.

Excellent staff

Excellent staff

Nice place to spend a weekend getaway.

Nice place to spend a weekend getaway.

The one thing that was a bit surprising was the price of food and beverages. I completely understand that it is a JW Marriott with a partnership, but it was a bit of a surprise to us (Full transparency). BUT we loved our stay, and we will definitely be coming back!

The one thing that was a bit surprising was the price of food and beverages. I completely understand that it is a JW Marriott with a partnership, but it was a bit of a surprise to us (Full transparency). BUT we loved our stay, and we will definitely be coming back!

This a great family friendly place with lots to do.

This a great family friendly place with lots to do.

Great family location.

Great family location.

Nice hotel.

Nice hotel.

The stairs to the side of the building, definitely need to be vacuumed occasionally.

The stairs to the side of the building, definitely need to be vacuumed occasionally.

Pools, slides & Lazy River are the best!! Always clean, staff is exceptional!! Beautiful property!

Pools, slides & Lazy River are the best!! Always clean, staff is exceptional!! Beautiful property!

Wonderful. My only complaint was that the metal gates at the lazy river entrances are rusted out at the bottom and super sharp. It is a hazard for bare feet. Seems like a lawsuit waiting to happen.

Wonderful. My only complaint was that the metal gates at the lazy river entrances are rusted out at the bottom and super sharp. It is a hazard for bare feet. Seems like a lawsuit waiting to happen.

Amazing time ❤️well worth the price . Can’t wait to return

Amazing time ❤️well worth the price . Can’t wait to return

Great resort

Great resort

Golf course perfect. A little disappointed in the food, well over priced for the quality

Golf course perfect. A little disappointed in the food, well over priced for the quality

Beautiful resort! Perfect for kids!

Beautiful resort! Perfect for kids!

Loved everything about the property! We stayed one night between other Hill Country stops and it felt like were there longer than one night. Great crowd, lots of activities for kids and we still managed to have some time to relax by the pool. Plenty of chairs on weekdays, can’t say how crowded it is on weekends. Loved the layout of the hotel and the accessibility to amenities being close to the room. The water slides, pool and lazy river were top tier for a hotel. Pricey food and drinks but worth the cost for the atmosphere. If we stayed longer, we would probably eat some meals in our room. Even at dinner time most people were dressed casual and enjoying drinks and games. I appreciated the option to dress up for dinner or be laid back after a long week of summer activities.

Loved everything about the property! We stayed one night between other Hill Country stops and it felt like were there longer than one night. Great crowd, lots of activities for kids and we still managed to have some time to relax by the pool. Plenty of chairs on weekdays, can’t say how crowded it is on weekends. Loved the layout of the hotel and the accessibility to amenities being close to the room. The water slides, pool and lazy river were top tier for a hotel. Pricey food and drinks but worth the cost for the atmosphere. If we stayed longer, we would probably eat some meals in our room. Even at dinner time most people were dressed casual and enjoying drinks and games. I appreciated the option to dress up for dinner or be laid back after a long week of summer activities.

Great stay and great customer service from check in to check out. My family and I will definitely be back! We had a room right off the elevators and it was very noisy. I wish I would have requested to change rooms but we had already settled in. I won’t make this mistake next time.

Great stay and great customer service from check in to check out. My family and I will definitely be back! We had a room right off the elevators and it was very noisy. I wish I would have requested to change rooms but we had already settled in. I won’t make this mistake next time.

Great water park. Wonderful lazy river.

Great water park. Wonderful lazy river.

Love our stay! My kids enjoyed the lazy river.

Love our stay! My kids enjoyed the lazy river.

Family friendly, courteous staff, lovely food , refreshing experience

Excellent

Enjoyed my time their with family!

Water park is great !! Highly recommended

Absolutely exceptional. Can't wait to come back!

The front desk staff was excellent. But the bartenders on the first floor main area were unfriendly and had an condescending attitude that is why I gave it a 3 star rating.

Really good property, but expensive. Not many food options nearby. Glitchy software for room service.

It was lovely, my kids loved the water park

Customer service was very poor. I was charged the deposit for incidentals twice and they were unable to remove the extra charge, mind you i stayed multiple days therefore each day was $100

Excellent

Great for kids

Second story 400 for 4 people at the pool We had 6 drinks double shot 40.00 each and noooo buzzzz watered down alcohol 😣 it’s a thing! Or something I’ve stayed at many resorts and this was like a Vegas stay not worth it.

It was ok.

It was amazing!!

Amazing experience. Overall grwat hotel and staff.

Great family resort

Loved it here

It was wonderful, the room was great, service was exceptional (except one rude female out by the pool Saturday evening/end of day), the pool area was great, the outside movie for kids last night was a favorite, loved the bracelet making & the girls helping were very friendly & helpful to our kids, loved the anniversary gift from y’all (sweet surprise), front desk was very sweet & helpful, all the younger workers out by the pool (and everywhere) were all very friendly & helpful, loved how clean everything was, the gym was great, the Cibolo moon breakfast buffet was wonderful (and the lady that helped us Saturday morning was amazing). The only big complaint is that everything else is already so expensive, it’s ridiculous to make us pay for self parking daily, it should be included in the nightly hotel stay/daily resort fee.

Great place

This was such a nice stay! Daisy at the front desk was so welcoming and kind!! We walked to our room after check in talking about how that was the most welcoming hotel check in we’ve ever experienced. To our delight and shock, we came back to our room later in the afternoon to a kind note and goodies wishing me a happy birthday! Never had such a personalized and kind gesture. Thank you Daisy!!

Super clean, easy going vibes.

We went on spring break to have some fun family time. Loved the lazy river and the breakfast buffet was incredible

Perfect little getaway

We loved the resort it was perfect but it was great to have so many things right there to enjoy and the bed was super comfortable. 18 oaks Restaurant was superb except the open table app wasn’t communicating with restaurant for 3 days so we couldn’t make reservation till then. We felt the room was cleaned late and sometimes not at all. The lazy river is sometimes a hectic place with too many young kids that are not supervised and life guards are merely there for show. They say nothing even when egregious behavior is taking place right in front of them. From throwing rocks into the river to deflating tubes and leaving them and grabbing another, or racing without a tube through the lazy river and making the experience less desirable for an adult wanting to relax and just float. Please don’t get me wrong I think plenty of kids were superb. Just that when the life guards let everything go it can get out of hand.

Resort was very nice and clean. All the staff seemed nice and helpful. My only complaint was the bath towels in the room. They are a bit rough. Others, we enjoyed the stay.

Excellent except for food options. Little for gluten free people to eat.

Great

Great place

We had a great time, the staff are very accomodating the place is very relaxing and quiet lots of things you can do..

Our little getaway was amazing. Thank you all for the wonderful hospitality

Enjoyable and relaxing. I travelled with 2 kids , husband and my parents-- they have everything to make any age happy. It is upscale so it expected to be very pricey.

We returned to the front desk and spoke with a different receptionist who apologized for the error, explaining that another guest shared my name. She reconfirmed our one-night reservation and provided new keys. Unfortunately, these keys failed to grant us access to the second room. Finally, we approached the platinum/gold reception desk versus the regular receptionist line and Ken was incredibly apologetic. She acknowledged the inconvenience, generously upgraded our room, and thankfully, these keys worked. This series of issues was particularly frustrating considering our early 2 am wake-up, a 5-hour drive to the airport, and our arrival at the hotel around 3 pm, with a wedding to attend at 6 pm.

It was a great property. However, upon arrival, their staff, Dallas, told us he “upgraded” us when they actually the did not give us the room we had purchased. We had a room with a balcony and they gave us one without. There was a convention and I suspect they gave away our room. I didn’t appreciate the dishonesty. When I brought it to their attention, they said we will add $50 to your account. No apologies. Very cold. I really didn’t appreciate their dismissive approach.

Great resort! Pools and service was amazing

Perfect getaway spot! The views are stunning and the service is top-notch. Restaurants serve delicious food and there's plenty to keep the whole family entertained. Highly recommend for anyone looking for both rest and relaxation!

Great property

Very beautiful place to stay and relax

Nice

This was our first time staying at the JW Marriot and we were very pleasantly surprised! What a great place for families. There are many activities and there are several pools and waterslides. We really enjoyed our little staycation!

Not crowded.

I like everything, recommend

Property was nice. Service was very mediocre. Needs more variety with restaurants

Was everything i expected will be returning

The mandatory bell service is very annoying. Both arriving and leaving, we were in a rush (arriving because we were only staying one night and wanted the kids to experience the pool) and leaving because I had just found out my dad was close to passing and I needed to get to the airport asap. Both times, we had to wait on the darn bellman with the dolly, which really upset me. Guests should have the option to take up their own luggage. It’s really offensive that this is not an option. The hotel was fabulous except for this one thing