Hotel Contessa

Didn’t provide a receipt. I requested one

We had a wonderful stay at The Hotel Contessa. The staff was extremely helpful and went out of their way to make sure all of our needs were met. We were in town for the NBA Finals. The free shuttle provided by the hotel to and from the game made for a smooth experience and our driver went above and beyond and was so friendly and helpful.

The Contessa is the value of a Holiday Inn with the cost of an Intercontinental property. This is an old hotel with a small pool crammed onto the rooftop. You don't get a walk in shower like the photos show here on Orbitz and my wife didn't have hot water for her shower this morning, either. If you are a basketball hooligan that wants to get drunk and make a lot of noise, this is your place! But if you're a normal human looking to enjoy the Riverwalk, go over to the Hilton instead. The Ambler restaurant, however, had excellent food and exellent servers - they should move to a good hotel.

Spa was amazing!!!!!

😎

Also one elevator is very very loud and sounds like it is about to break.

The interior of the rooms are unique, and housekeeping staff are very nice. We had breakfast at the restraunt and staff made the experience pleasant. Location is convenient to experience downtown area.

Do not stay here. Sheets and curtains were stained upon entry. Housekeeping did not come. Towels never brought to room even though I went down to the lobby to request them. Nicer hotels in the same area for the same price.

Nice hotel

There is simply no better place to stay in San Antonio near - practically on - the Riverwalk. The rooms at Hotel Contessa are spacious, modern and clean. All the usual amenities are available plus extras like luxury beddings. Our room came with a fantastic view of the river above marriage island. At night the little boats floated past with colored lights making it a peaceful and pleasant visual treat. By far and away the best part of this superb hotel were the people who delivered over the top service, friendliness and professionalism. From the front desk to housekeeping to the restaurant staff all were way above average. But the group that was absolutely world class - as in I've never experienced this level of service from this part of a hotel was the Valet team. These fine men would hustle back and forth getting our car and do so the moment they saw us walk out the door. They were friendly, efficient and ran like a well oiled machine. When we had questions on directions they went out of their way to make sure we knew where we were going. Our rental car was kept spotless inside and out and everyone of them never hestitated to help with a bag or luggage. A finer group of people in this line of hospitality work you will not find anywhere. To top it all off the rate we paid was slightly less than hotels that did not have as good a location or spacious rooms offered at the Contessa. Without a doubt we will always stay here on future trips to San Antonio

The open elevators are a little loud but other than that, it was a great stay.

Right on Riverwalk and far enough from the noise of the restaurant.

Excellent!!

The pool was great, clean. The pool pictures make it appear newer, to me, but overall it was a great rooftop space, nice view of the city. Staff was great! Chris delivered a bottle of complimentary Bday champagne and was fabulous. Housekeeping kept the room neat and tidy. The hotel looks like the pictures. Nice and clean. Valet was always ready. There’s a bar directly across the street. The hotel’s location was located in a great spot right on the river, 10 min walk to the Alamo, and all the touristy things downtown. 10 min walk to the Towers of the Americas. 10 min drive from the airport. I would absolutely stay again.

Check-in was smooth and quick, with a very friendly staff. Room service and food were top notch! The direct access to the River Walk was perfect and we used it all weekend. Same can be said about where on the the River Walk the hotel is located; restaurants, convenience shops, landmarks, nightlife etc. everything was within walking distance and we never had to take a ride-share. We will absolutely continue to book here when we visit San Antonio!

It was right along the river. Wasn’t far from many things in the city. Perfect locations.

We had dinner in the restaurant and ordered an appetizer and drinks as well as entrees. The food was very good and the drinks were great. The only mis step was that the server brought our entrees before we could get even half way through our appetizer and cocktails.

It was nice having a separate hang out area and the view of the Riverwalk was so lovely! Parking is pricey but valet was pretty quick and always friendly. The hotel is in a prime location so you don’t need your car much anyway.

I love that it was boutique style, and I love that it had a separate bedroom and a living room room, the location was excellent and we had an amazing time staying there

I was a great location after parking my truck we were able to walk to all of the destinations and get there within 10 minutes.

Amazing beautiful hotel I will be back staff was marvelous hospitality was awesome free drinks in lobby daily so refreshing

Our room was dirty and staff was slow

Exceptional

Exceptional

I liked the room. Very pricey. Breakfast was expensive.

Exceptional

I had issues in the room not working properly. We talked with management and they moved us to another room immediately. Although I did have some issues I can definitely say they took action and for that I would go back again.

The elevators are very loud and squeaky, you can hear them through your room all day long

Hotel was amazing with a nice location right off the Riverwalk, convenient and close to many restaurants. Ambler Bar area was very relaxing with excellent drinks and good food! Room was very clean and spacious.

Exceptional

Superb

Great value for money. Great location on the river walk with friendly staff, awesome breakfast menu, and nice suites. The valet parking looked a little bit expensive so we just self parked at a 24 hour parking lot a couple blocks away which worked just fine

Exceptional

Exceptional

Superb

Wonderful location on the Riverwalk and our room had a view of the river. Convenient location to lots of restaurants, shopping and site seeing opportunities. The room was very large with a separate seating area. Large bathroom as well. VERY comfortable beds and pillows. Nice staff. It was a little noisy being located on a high floor of large open atrium-style lobby above a busy bar. Exposed elevators were also a bit squeaky. I wasn’t bothered by it, but my husband needed to use earplugs the second night — which the hotel provided, so clearly it’s an on-going issue.

Hotel Contessa arranged free car shuttles from the hotel to the Spurs basketball games for the NBA finals - it was a true life saver!

Elevators were extremely noisy and made sleeping impossible. Pillowcases were stinky and had been used by other people. Unsanitary conditions.

Disappointing

U

Great hotel; enjoyed my stay.

I have stayed there many times. This trip it seems they have lost a step. My room was flooded carpet was wet and it smelled bad in the room.

The rooftop pool area was a highlight with great views of the city. The only minor issue was that the rooftop pool bar wasn’t staffed when we visited on a Saturday afternoon, and we couldn’t find any posted bar hours. Not a big deal, but something that could be improved. Overall, a wonderful experience and an easy recommendation for anyone visiting San Antonio.

Nothing

The property was in a good area clean and nice. The restaurant was not good they served us stale chips there are no microwaves no store in the lobby and no vending machines even close.

we booked a room that was supposed to accommodate three adults and paid the extra $40 on expedia. However, the room had one king bed and the living room area had a sofa that was not a sofa bed. This made for the third person to sleep very poorly. No extra sheets or pillows were readily available and had to be requests. Also we thought breakfast was included since in the Expedia search clicked on breakfast filter. Staff was nice and location was good. The pool and area was very small, not like the pictures show.

The staff was very helpful and friendly. My husband and I agree that they have the best valet staff in the city! Will definitely be back-

This is a nice hotel. It is in a great location and it has a really nice Bar, lounge, restaurant at ground level right next to the river walk. They have no parking so you have to valet or park in a parking garage which was expensive. The hotel is not new, but they have renovated and updated.

Clean room, breakfast was good and bar was great. Vibes at contessa unforgettable.

Hotel was beautiful, this is our second time there; however, the bathroom door in our room wouldn’t stay completely shut. As a family of 3 staying in the same room, privacy in the bathroom would be nice. That’s my only complaint.

Each time we tried to use the pool there were no towels. We had to let the front desk know and eventually the towels would be replenished. Also the hot tub jets come on and off at random. There's not a button to activate them. You just have to take advantage of it while they happen to be going.

The room was very nice, clean and spacious!

Breakfast was decent. The waiter was very friendly. He was the only hotel staff who was friendly! I appreciate the early check in The reception staff both days were unfriendly and unwelcoming. When we arrived, they did not even greet us with a simple hello!! They barely make eye contact. When we ask any questions, they are evasive and look annoyed. We did not feel any professional warm welcome. I traveled in Texas, in the USA, Europe, Turkish, Egypt, and this was the worst reception staff ever! That spoiled our overall impression of the hotel experience. Room wise, it was nice. However, the bath tub was not clean. And when taking a shower, the water was not draining properly.

Exceptional

Very poor

Exceptional

Room was spacious and clean and quiet from any adjacent room noise. Beds were soft and comfortable but still supportive, felt premium. A few reviews had criticized the beds but I have a bad back and loved them. Location was very convenient on riverwalk next to Westin. Hotel Parking is only valet and expensive at $59/day with in and out privileges, there are nearby garages within 50 yards much cheaper but no in/out privileges. Staff was friendly.

I would definitely stay here again!

The room is actually a suite with living room like sitting area and separate TV. Excellent hotel. Will only stay there when I go to San Antonio. The only con was their restaurant but, there are lots of other places to eat on the Riverwalk. I used their valet parking but there is a public garage on West Market Street across from the Contessa.

Cold food delivered from room service. Soggy bun on burger. And chicken sandwich, was small. Chicken piece very small on bun. Very expensive for horrible food service.

It was the perfect location. Very central to everything! For a “luxury” hotel certain aspects just weren’t met I found. For example there were no doormen to open the doors/valet was super understaffed, no bell boys it appeared, our towel bar fell down without any reason, there was mould in the shower and it looked like they hadn’t actually detail cleaned in a while. There was hair/dust/crumbs etc in all the corners of the mattresses and bed area. Just didn’t seem to be four star that’s all. The linens however were super clean. No lint/hair or stains noted.

Central location, roomy suites Should have microwave The tubs don’t drain well, resulting in water stains in bottom

Room had mold all in bathroom, roaches and nat flies in room very humid and has a bad muggy smell

Very clean. Well staffed. Very helpful. N/A

Great position, great friendly staff All good:

River area location is excellent. Parking at the hotel to unload was difficult, and to park just my car without valet was $40. No rollaway bed availability. No water availability for rooms except $8 Fiji. River view from the seventh floor was highly obstructed.

Exceptional

Nice bar inside hotel.

The room was excellent, but the AC in the room seemed that it wasn’t working properly and it made me take longer to get comfortable and fall asleep.

The service was terrible i never received any room service when requested and the room we originally had was gross and the toilets were clogged when we asked to move they offered us a plunger not a room they took our keys for the vehicle and the vellet cgarged us for a service we didnt ask for. When we checked out of the hotel we were charged hidden fees we asked for a refund due to the poor service they declined

Superb

The Hotel is in a great location right on the River Walk and within walking distance of the Alamo and Art Museum. The rooms are large and very comfortable with plenty of room to stretch out and their onsite restaurant offers great food at reasonable prices. Our room was fairly close to the elevators, which were extremely loud. Would definitely recommend asking for a room away from them. Also, our room had a bathtub rather than a walk in shower and was not equipped with grab bars, so be aware of this if that is important to you.

The Hotel is in a great location right on the River Walk and within walking distance of the Alamo and Art Museum. The rooms are large and very comfortable with plenty of room to stretch out and their onsite restaurant offers great food at reasonable prices. Our room was fairly close to the elevators, which were extremely loud. Would definitely recommend asking for a room away from them. Also, our room had a bathtub rather than a walk in shower and was not equipped with grab bars, so be aware of this if that is important to you.

Normally in the past my stay has been very good, but this time I'm disappointed. The hot water was not available for any extended period of time. Maintenence came to the room ran the water for 5 minutes before hot water became available. It was only 5 minutes after I was already running it for 5 minutes. We had to take quick showers because we never knew of the hot water was going to become cold. We had to plan our showers accordingly to make sure we didn't have to rush to be somewhere. We didn't want to change rooms because we thought we could deal with it, but it became harder to predict the hot water status. Also we didn't want a room near the elevators. They are very loud. I could hear them from my corner room. I hope this was a one off situation. The hotel is in a great location and is otherwise a good hotel to stay with.

Outdated hotel. Poorly maintained. Extremely noisy elevators (2/3) you can hear from every room and every floor. Staff is aware and did nothing. Pool is dirty as well. AC vents in the room were full with dust and mold.

I love going to this hotel, but recent change of paying for valet was a surprise. With the rates of the rooms, you would think the valet parking would be included.

Everything was excellent the staff was great as well as the property. Nothing

Everything was excellent the staff was great as well as the property. Nothing

Cleaned. For the price I was expecting it to be nicer.

Ok

Perfect spot on River walk, good food and pool was amazing view

It was an amazing hotel, staff was very friendly and helpful. Beautiful hotel right on the river walk

It was an amazing hotel, staff was very friendly and helpful. Beautiful hotel right on the river walk

The hotel was beautiful, and we had a an amazing river view. My one disappointment is that nothing special was provided to acknowledge my status with Expedia. The last hotel I stayed at provided a complimentary bottle of wine for me.

Yes I have not recieved my deposit back yet

Time to check out. I called front desk and requested a luggage cart be brought up. Waited for an hour called again and no answer, again my husband had to go down to get one. Staff not so on point.!

Clean, friendly and great location!

The property needs updates. i.e. furniture showed signs of age with scratches/discoloration, sink was cracked, etc.

Excellent service - very convenient

Superb

Clean, friendly and good location for walking and exploring

Very good

Very good

Would recommend

The staff

Beautiful ambience and rooms Not anything to not like

Great location and very spacious rooms!

We had stayed here before and had a positive experience. This time the room was musty smelling and had a lot of street noise. The property is in a great location and room was big, but the moldy musty smell and noise were off putting. When next I am in San Antonio I will stay elsewhere

Stayed at this hotel again after many years. Not well maintained. Carpet and rugs with many dirty stains all over. The bathroom appears to be in need of renovation. Toilet with calcium stains. Only 1 restaurant on property, drinks nor food very impressive for the cost. Parking is valet only, $60/day.

Beautiful hotel, great location on the River Walk. Fantastic breakfast, fun bar and friendly staff. Second time staying here and will definitely stay here again.

My fiance and I stayed at Hotel Contessa for a quick weekend trip and will absolutely be going back! The staff was amazing, room was clean, and the margarita at check-in got our night started off right.

Did not like the 59 dollar parking fee each night. I did not see that disclosed before booking room until I got there.

Exceptional

Restroom showers are out dated but everything else was nice

Solid stay all the way around.

Fantastic location right on the river walk. Suite was gigantic and the interaction with staff was very positive. There were very minor maintenance issues that can easily be fixed….humidity warped bathroom door and shower fixture was slightly broken but worked well. We were very happy with stay.

Nice hotel on the quieter side of the river walk. Saw two weddings in two days right outside the hotel in the river walk.

Staff was just regular, not the best but not the worst either Good hotel overall

Beautifully spacious room. Great hospitality and location! Bath shower curtain was bad. Bath plug pulled out and possibly broken and just left like that for my arrival. Pool drains on top floor were blocked.

The lady at the check in counter when we first arrive was the only staff member we encountered that was not very pleasant. The valet, concierge, restaurant and bar staff were all welcoming and friendly. The room was very spacious and had an amazing view of the river. The nachos from the bar and the pork chop from the restaurant were to die for…. amazing!

Hotel Contessa never fails me! Everything so clean and staff is amazing, very helpful!

Very nice stay

Now, the second receptionist, bad customer service. No greeting, she seemed way more bothered than the first one. When I asked a question, she was on her phone and just looked up at me with an annoyed look and just nodded her head. No response, nothing. Overall, we paid too much for an outdated room. Receptionists need some customer service training. This time I give this hotel a 2.5 out of 5.

Superb

It was pretty and quiet. Great spot on the Riverwalk. Excellent restaurant on site with friendly staff. Huge room!

Nice quiet part of Riverwalk, with separate living room area. Beautiful hotel.

Good

Many restaurants and bars a walk away Valet is very expensive

Exceptional

Great location great staff.and amenities Location to river walk

Central location, great staff

Suit was large, clean and comfortable. My wife asked for a extra blanket and it was never delivered. Restaurant dinner was not edible but was not charged for it. Breakfast was great.

Everything and everyone at this hotel was amazing! The room service staff, waitstaff and all other staff members we encountered were so polite and kind! ! Rooms were very clean and very roomy! Food in the restaurant was delicious and we loved the bartenders! I will stay here again!

Great place to enjoy the river walk and downtown.

The rooms were clean, spacious and welcoming. Overall, the property is beautiful. However, when we arrived valet and the bellmen were overwhelmed.

Everything was great during our stay. Only complaint we had was our bathroom. Toilet didn’t flush properly had to flush it 3-4 times before it would actually drain.

Elevators made a lot of squeaking noises anytime they moved and, therefore, did not let us sleep. Staff was dismissive and unhelpful. Spa looked outdated, pool and gym also looked old and unkempt, don’t understand how this is a 4 star hotel.

Beautiful location, clean rooms very spacious. Excellent room service. PERFECT

The location is excellent. Having the Riverwalk at your feet is great. No other hotel has an architecture that connects you with the Riverwalk. Staff is outstanding. The rooms are clean and comfortable. The restaurant and bar are always active. N/A. Everything is good

Very good

The service The breakfats was not really good

Exceptional

the only thing was wrong was the shower rod was loose they need to repair

Everything was great!

Our stay at this hotel was extremely disappointing from start to finish. The property is clearly poorly maintained — the rooms are falling apart, the bathroom tubs are peeling, the AC vents had visible mold, the carpets were dirty, and the entire room had an awful smell. The pool area was chaotic, dirty, and far from relaxing. On top of that, the hotel staff was consistently rude, unhelpful, and seemed unwilling to assist guests with even basic concerns. The overall attitude from employees made the experience even worse. Valet parking was another nightmare. We waited approximately 45 minutes every time we needed our car, yet were still charged an outrageous $60 per day for the service. Overall, this was a horrible experience and absolutely not worth the money. I would strongly recommend staying somewhere else.

The front desk staff, bell hops and valets were very helpful and kind. The restaurant down by the river has great food and is very convenient. The suite was very spacious with comfortable beds and nice views. Will definitely stay again.

The atmosphere was amazing and we really enjoyed our beverages and the food at Ambler was amazing! No complaints

Love location lobby and food . They danaged my truck in valet parking and had to make a report waiting on callback as too what they are going to do about it

The rooms are spacious. The facility is well maintained . The hotel bar is an excellent way to gather in the evening .

Exceptional

Exceptional

Perfect location. Pool up on the rooftop was wonderful! Staff was pleasant! Beds are so comfortable. The toilet didn't flush well and 2 times people were sent up to fix it and it still didnt work. Shower also wouldn't drain. they seemed to resolve that issue. the shower also made very loud banging noises.

Staff amazing. Bar staff not so great. Bathroom had mold. Great bed.

Roof top pool had amazing views! Along w bedroom city views! Bartenders were amazing great hotel over all!

Pool area was nice

Excellent wifi, delicious drinks, bathroom needs updating.

Amazing hotel from food to beds

Bed not the comfiest. Toilet always took at least 2 flushes. Shower did not drain well and had more than a bit of mold. Elevator intermittently went to my floor. Hot tub was nice but not so hot. Spa is not even close to a luxury spa in my experience! Extremely overpriced with mediocre massage at best and gratuity included whether you enjoy your massage or not.

STAFF WERE AWESOME. Thank you Larry for the shuttle to the spurs game. That you Ariel for the bar and restaurant recommendations. Thank you Francisco for the breakfast service in the mornings. Hotel is on a quite peaceful part in the river but just a 10 min walk to the heart of the action….my wife and I had a great time in SA this week…BTW the pool as a blast.

Great customer service. Very friendly !

It’s ok Ok

Exceptional

It’s ok Ok

Room was very nice, bathroom could use a little extra on the grout cleaning. Towels were ok. Pool was very overcrowded but it was a Saturday. Pool was smaller than I thought it would be and bathroom was out of service outside of the pool area so had to gather belongings and take son back to our room for that. Called down for valet to bring car around and when I got down there they had no clue of me calling.

Great central location, excellent food and the most comfy bed in Texas!

Love that all rooms are suites. Great location.

Great location, beautifully appointed rooms

Close Expensive for weekend

Great location, beautifully appointed rooms

The bed was very comfortable. The room size was better than many. Unfriendly check in staff. Hotel common areas have strong scent of perfume. Room was musty when we first entered. The drapes in the room were stained and some of the furniture was broken.

The bed was very comfortable. The room size was better than many. Unfriendly check in staff. Hotel common areas have strong scent of perfume. Room was musty when we first entered. The drapes in the room were stained and some of the furniture was broken.

The first room had such a strong smell of mold and mildew. The second room had mold surrounding the bathtub. Stained toilet. Old dingy sheets. Housekeeping gets a C- . Parking $65/day plus over $200 in hotel resort fees. Website asserted remodeled rooms, obviously we didn't they failed to say some remodeled rooms. Very disappointed. Far from a four-star hotel.

The staff were all very nice and the location was great , right on the riverwalk.

Top notch hotel. Staff was awesome. Francisco in the restaurant was a stand out. He went above and beyond to make us happy and comfortable!

Second time staying here. The location was perfect for our stay, most staff were nice. Luz, Eddie, AJ all amazing workers there. Eddie made sure my birthday was acknowledged and sent us some goodies to our room, which was great. Love the size of the room and bathroom along with the amenities (body wash hand soap etc) they offer in the room. Asked for fresh towels and linen and got it with no hassle. As much as we love this property and location of it, they lacked in areas this go around for us. Front desk staff attempted to charge me for my room after I paid in advance. She asked for my confirmation but never looked at it and brushed it off saying it wasn’t set up on their end. Followed by a dry apology while smacking on cheez-itz. At peak times valet is so unorganized. Got skipped (4 women did actually) by an older valet gentleman, who looked over us to asked a guy who’d just walk up if he needed his vehicle. The guy had integrity and respect and let the valet guy know we were waiting in line first. Considering it wasn’t just a 10-15 min wait, and valet is $60 made this situation a bit more frustrating. Wish the rooms had a microwave. So much space is available in the room including a sofa, I’m surprised there is no microwave. There was a stain on our comforter so had to request new sheets after the first night.

Location and value and staff

Location and value and staff

A wonderful place to stay! The room was large and very quiet with a nice view of the river. The food was good, the housekeeping was very attentive, the location was perfect with easy walking to shops, restaurants, nightlife, both on the riverwalk and around town. Breakfast was much better at the restaurant than the Room service version!

A wonderful place to stay! The room was large and very quiet with a nice view of the river. The food was good, the housekeeping was very attentive, the location was perfect with easy walking to shops, restaurants, nightlife, both on the riverwalk and around town. Breakfast was much better at the restaurant than the Room service version!

Good

No overhead lights. Not enough light for women to put on makeup or get ready. Only makeup mirror available was not working. Detergent used in bedding was harsh and gave me a rash. No microwave.

Everything about this hotel is amazing !!!

Need more staff at bar area

It was a clean facility The staff was never helpful. If you pick this hotel be ready to be ignored. Also, they will keep a portion of your deposit and refuse to tell you why. I needed to use the computer area to complete an assignment and the staff brush me off like I was a piece of trash! I paid almost $1000 dollars for 3 days and was treated like a rag doll!

Parking is so expensive

Very nice room, nice location, staff was outstanding and accommodating. We will definitely stay there again. The cost of the valet service was a little expensive. Wish it had better parking.. Everything else was awesome

Really enjoyed my stay Can’t really find something

Not a thing

First room was damp and smelt musty and had a definite water issue Then had to move from the second room of our nine nights stay because of flooding issues in the bathroom from the above apartment The hotel charge for parking at a very exuberant rate of 60 dollars per night The restaurant was very nice and our waiter Francisco made our stay very enjoyable with his gracious personality The hotel on the whole was very nice but I don’t think I would return

Room, staff and restaurant was fantastic. The only issue for us was that we were on the street side and the Spurs won there game and for 2 hours the yelling, horns honking woke us up and prevented us from going back to sleep. This wasn't against the hotel, but would recommend a river side or interior hotel room.

No microwave and the small refrigerator

The temperature controls in the room did not function properly. Had issue with the television also. Two calls in, and no remedy. Management waived some of the fees. Overall the stay was enjoyable.

Great location, friendly staff

Excellent property centrally located on the riverwal

Great place to stay!

N/A

The bathroom needs to be updated.

Also the rooms are a little run down. The place needs an uplift.

Location was excellent, amenities were great and the staff were very professional and responsive The room temperature was extremely cold on arrival and near 66 degrees. We attempted to warm the room with thermostat’s Heat setting and it would not respond. Called the front desk to notify staff of the issue. An engineer arrived shortly after the call to front desk, after sometime, they indicated that due to the age of the air handling system that there would not be a significant change to controlling heat but had made some minor adjustments to help. Heated air never did reach our room and so we simply turned off the thermostat controller. This made for two nights of uncomfortable sleep and really kept us from enjoying the room.

I booked this hotel for some of management for a conference and they LOVED it here! They were surprised by all the amenities and at a wonderful deal. The rooms were clean and the staff was very friendly.

Amazing food, service and very friendly staff.

Everything was great!!

For the price per night, I truly think it is overrated. There is nothing luxurious about it and I was very disappointed with the rooftop pool. In addition, I paid for a river view not to get a corner half street and half river. Overall, I will choose different hotel next visit.

The room was clean, the check-in process was easy, and the location was perfect! The room and the bed were very comfortable and we really enjoyed our stay. We didn't use the pool but it was heated and could've been used even in late spring weather. With the location we were also concerned it would be loud, but it was actually pretty quiet! No noise from the Riverwalk got into the room.

Great Stay as per usual! Love this Hotel!

The morning staff at the restaurant

Our waiter Fernando was the best. He was so helpful and kind. We will have breakfast at the hotel again.

N.

The hotel is charming, art fills the walls, the staff is very freindly and the views are gorgeous. Its located along the river walk within walking distance to great restaurants, pubs, the mercado, the Alamo, etc. The Mariachi's perform on Friday evenings, everyone seems to be having a fabulous time. The pool at top is a nice refreshing break with views of the city. we had an issue with house keeping but the staff addressed it.

Everything was fantastic!

The hotel was beautiful and in a great location.

We visited San Antonio for Fiesta and a comedy show. The hotel was decorated beautifully for Fiesta and the bar area was fun and lively. We had a great time and the room and bed was so comfy, we did not want to leave! Very helpful and professional staff too! We will definitely come back!

Rooms, location, pool

Overall 10 for 10

We stay at The Contessa when we are in San Antonio and enjoy the spaciousness, location, ability to bring our dog and the friendliness and professionalism of the staff.

One thing to be aware of is parking. The hotel only offers valet, and it’s about $60 per night. That was a bit of an unexpected downside. If you want to avoid that cost, you’ll need to find parking at a nearby garage and walk. Aside from that, it was a decent stay and they enjoyed their time. Just plan ahead for parking so there are no surprises.

The location of this hotel was centrally located and right in the Riverwalk. The people were very friendly and helpful. The room was very spacious and we lived the layout with the sitting room separated from the bedroom. The hotel seemed a bit older but it was clean and we had everything we needed.

The food in the restaurant was amazing! We enjoyed breakfast lunch dinner desserts and cocktails. The location on the river walk was just right for us as well! Definitely will be back!

This hotel was not what I would.think of as luxury Breakfast is nonexistent. On the menu on the TV they advertise french toast but it isn't an item they have. The elevators take forever. The pool closes at random times. The bed was too soft and worn out. There are no microwaves. In all the rooms were small the pool was small and the luxury was just not there.

Rooms were great! Very convenient as we were working Night in old San Antonio. Staff were good and busy navigating a new operations system which was difficult but they remained very responsive and helpful! A wonderful stay overall and will return!

We will definitely recommend to people and be staying again!!

First, the air conditioning vent in the room was extremely dirty, with visible buildup of dust and what appeared to be mold. This was circulating through the room and left me dealing with a sore throat and sinus irritation. The bathroom also had multiple maintenance concerns. The sink stopper was missing, there was missing trim around the bathtub, and the tub stopper was not installed and instead sitting on the side. Additionally, there was visible mold in the tub, and it was clogged—causing water to pool up to about four inches deep while draining, along with an unpleasant odor. There were also issues with basic functionality and safety. At one point, the key card would not register in the elevator, which left me stuck inside for approximately 10 minutes. This was very concerning. The condition of the bedding was also below expectations. The sheets and pillowcases appeared worn, shedding, and torn. Additionally, the in-room entertainment system was not working properly. We were unable to stream or use Google Cast, even after a technician came to assist us, but the issue was never resolved. This prevented us from watching an important game we had planned to enjoy during our stay. Finally, valet took nearly an hour.

Check-in was fast, friendly and Francisco our AWESOME Concierge... ok, he wasn't but should be... made our trip so memorable. Check-out was even faster and once again Francisco made our exit enjoyable. It's people like Francisco that make a place that much better. KUDOS to Francisco !!!

The hotel was absolutely beautiful. The fiesta decorations were gorgeous. It was right in the middle of all of the activities that we were attending. The kids had a blast at the pool and the adults had a great time at the bar.

Good

Love the facilities-Perfect for NIOSA. Food at the restaurant was great.. Staff was great-staying again next year.

Bar and restaurant was great!!! Was not able to check in until 5pm n was charged full rate for a room already paid for.

Valet was $70/night and it was a MESS. We were unable to call to get our car pulled around, and were required to come downstairs, along with the entire rest of the hotel checking out. The lobby was packed and we had to wait 40 minutes to even get our vehicle. It wasn't what I would have expected from a hotel priced at this price point.

This is by far my favorite place to stay on the riverwalk.

Lovely hotel, wonderful bar, great location

Everything was great

Amazing

Everything was so perfect I love it

Curtains dirty, bathroom as well, we asked for a service room to clean the room the first night, they just made the bed, no even new towels or paper

Valet took a really long time

The room had a very strong smell, as if it hadn’t been cleaned or had been heavily disinfected.

Great staff and entertainment downstairs.

Very friendly staff and such a cute place to stay especially during Fiesta. The wings at the restaurant were delicious also - thanks for having us!

Great Stay, easy the hot spots downtown and right on the riverwalk.

Was a great location on the Riverwalk. Beautiful hotel. We loved it.

Super amazing great location ! Very clean . Be aware of parking and amenity costs but totally worth it

The Receptionist you can see and feel she dislikes her job Bar closed 20 min before mentioned time

There was no complementary breakfast over all it was a great stay

Yes

Everything was perfect!

Amazing

Fav place to stay

The food at the restaurant was really good. The pool and the jet tub are great. They also have a nice fitness center

Staff was accommodating.

I travel a lot and I have to say this was one of the worst hotel experiences I have had in a long time. The hotel is run down. The AC was not working in the room we got and it was 89 degrees. We requested a different room, and was moved to a room without a river view but we were not reimbursed. The new room's shower head was broken; and the soap dispenser did not work. When I tried to call reception to ask for help, I discovered the phone did not work. There was a private event downstairs and with the acoustics it was very loud in the room till 11pm. I will definately not stay in the hotel again and hope that Expedia will refund the difference between river view room that we lost. It was horrible.

Absolutely the best getaway I have ever had,,, everything was on point from the customer service to the cleanliness,,,,, to the food and drinks!!!!!! Highly recommended,,,,, definitely going back

Lovely room. We will be staying here more often.

The hotel staff was amazing with accommodations for any of our needs. There was a waiter that was absolutely amazing… He went beyond any expectations!

We absolutely loved this place!

Very Clean rooms | Great friendly Staff | Pet-friendly |

Easy access to parking, good staff, loved the pool area.

Room size was nice and big but this is not really a luxury hotel. Check in lines long. My car didn’t show locked until 1 hour after I gave it to valet, and gas level was much lower than what I left it.

Great place awesome location close to everything

I loved the stay, the staff was very attentive and the room was great. Perfect location!

Hotel is beautiful but the restaurant is expensive with the food bland and limited. The staff were mostly friendly but slow to respond. The valet service was excellent. Our toilet overflowed one morning and the coffee maker in the room only spit out grounds in the coffee. It took several hours and several phone calls to get the toilet looked after and the bathroom floor mopped. The maid was rude and blamed us for putting toilet paper in the toilet instead of in the one small trash can in the suite. We have stayed here before multiple times. This had not happened. I did not appreciate this and her reluctance to clean it up. If this is the case why were we not told about this before and why is there only one small trash receptacle in the suite. Most importantly why is the expensive price charged for this type of facility. The TV cable is very limited and doesn’t always work. The bottles of hand soap, lotion, shampoo and conditioner maybe in boutique looking bottles but the quality of product was very poor. Good thing we had brought some along with us. We have loved this hotel and the location but will not select it again after this.

Valet Parking too expensive

All the staff were very friendly. Stay was for a birthday and a complimentary charcuterie board and bottle of wine was left in our room that day. Room overlooked the riverwalk and the bed was very comfortable. Ambler restaurant had great food and cocktails. Rooftop pool area could use a good refresh though. Many of the cushions had stains on them. Overall a great experience.

Food tasted spoiled

Mariachi band was excellent! Gorgeous hotel and friendly staff. Restaurant was amazing.

Nice location, friendly staff, room was okay but not as clean as I am used to from previous stays there. Had to wait an hour past Check-in time for room to be ready- not worth the almost $500 we paid for one night stay (with valet parking).

Overall, good experience. Wonderful and walkable location. Room was very spacious and nice. Friendly, helpful staff. Two areas for improvement: 1. The pool set up on the roof was great but could really use more attention to cleanliness. There weren't always clean towels out, and trash (including a bandaid and gum) was left out on the deck for multiple days. Water appeared cloudy and not the cleanest - I removed two giant floating hairballs. 2. Why don't you use fitted sheets on the beds? They kept getting untucked when we slept and feet were touching bare mattress. Unpleasant. Despite these problems, would still recommend. Fix those two areas, and it's basically perfect.

C

Great staff, professional and friendly. Restaurant staff and foos was excellent. Bar service and food was great

Everyone was very nice and everything was very clean. Perfect location!

The staff was amaxing. Fast Eddie made our stay feel special. He was so helpful and always offered a smile and a happy gesture. The rooms are spacious and comfortable. The bar was a great place to grabe a drink and listen to some music and even a Mariachi band that was fantastic. I would highly recommend this hotel will stay there again if we ever return to the San Antonio Riverwalk.

Every interaction from beginning to end was amazing! I took my girlfriend out to San Antonio for her birthday and we thoroughly enjoyed the location (right on the Riverwalk!), the restaurants breakfast was amazing, the staff was professional and kind.. The esthetic was to our liking! Wel loved it! I just booked another trip for the family in July! See you all soon!

Lovely area and decent hotel

Very spacious room, with full amenities and great view.

I was given a credit for on of the meals and used it for a smoothie the following morning. Location was good and staff were nice.

The room was spacious and quiet and the temperature was comfortable. The building is showing its age with some peeling paint and scuffs. Lighting in the room a bit awkward with inconveniently placed light switches in the sitting area that led to several run ins with a knee-level coffee table. The fitness center is small and in need of maintenance. Both peloton bikes were malfunctioning and the water dispenser was out of order. The pool is nice but very small and best visited early in the morning if you intend to use it to relax. In hotel restaurant was fine food wise. The servers were very friendly and attentive. Location is excellent.

Hotel was very nice, walking distance to river walk and other attractions.

Fantastic all around. Great spa, great pool, great bar.

Staff was excellent! Very helpful and made our stay so much better.

The room was very clean and the air condition was nice and cold!

Great location

The hotel was clean and service was great!

Great and fun place to stay at

Room was amazing

Clean and spacious room with great view

Always a pleasure coming for the weekend with my family to stay at our favorite spot. Thank you again for your hospitality and wonderful staff

The room was amazing. Perfect views. Literally right beside the Riverwalk. Will definitely stay here again

Really nice hotel, in beautiful location. Restaurant had delicious food and room was beautiful.

Great staff, room was very cool, bathroom seems outdated

Wonderful place too stay. plenty of room and right in the middle of everything!

Great location! 15 minutes from the airport and located right on the boardwalk- that can’t be beat! They had a live mariachi band at the bar area on Friday evening, which was fun! I really liked the layout of the room and the king size bed was very comfortable!

The best room at the best location. Would definitely stay there again when in San Antonio

Entire staff is great. Special shout out to Francisco.

Friendly staff and clean room.

Room was nice but the breakfast was awesome and I highly recommend the biscuits with the breakfast some of the best I’ve ever had

Clean roomy and curteous

Location

Clean

Great room and restaurant!

Outstanding in all aspects

Staff were awesome and location is a perfect place walkout right onto the RiverWalk.

Wonderful staff Clean and comfie

The room was spacious and comfortable. The hotel was clean and the staff were courteous. The location was walkable to all the downtown attractions.

Amazing place to stay

The room was old and in need of remodel. We didn't use the shower because it looked like the ceinling tile was going to fall in from a previous leak. Room service was good, restaurant was very good all of the staff were excellent but I feel the room is overpriced for as run down as it appeared.

Hotel needs an update. The whole property was old. Chipping paint, loud

The room was super nice! It was large and had nice space separate from the bedroom. We had great access to the Riverwalk. We’ll be back for sure!

The overall experience was just great

It’s my go to for when I want to come to San Antonio. Rooms are nice and quiet and really nice. Staff is always helpful and respectful

This place is awesome!!! Everything was really nice! The staff, food, amenities, cleanses of room were 10 out of 10!! Will definitely recommend this place to anyone! Will be booking again for sure!

Great location great service

Would have like “amenity fees” explained up front as bill was a surprise. Also, website should note that hotel is cash free- this was also not expected. Would definitely stay again!

Room and staff were great. Beautiful view in a convenient location. Definitely would go back when in the area.

Excellent all around, from Check in to check out

Yes

Easy, clean and good food!

we had the valet service they came to drop our vehicle and it was unbearable. The smell of cigarettes. We had to drive for a good 30 minutes with the windows down on a 25° weather..

We always the love the hotel location and friendly staff

Clean room, staff

The staff was super helpful and friendly.

My car was looked through and ransacked by the valet.

Clean room beautiful place

Clean and spacious room

Terrible Costumer service and poor Valet parking. They broke into my vehicle while it was with them.

It was good

Clean rooms, staff was very helpful and polite

The room was clean, the bed was very comfortable, the staff were so nice, and the restaurant was great. Loved this Hotel and will definitely stay again.

Wonderful stay

Nice location and service

Great location and service

The bathroom was disgusting. Peeling paint, rust stains and shower head not secured to the wall. This is an old hotel that needs repairs and major updates.

Loved it

We were on the 7th floor, upon arriving the keys wouldn’t work. It took us 3 trips up and down before she would send someone up to help to realize the battery in the door lock wasn’t working. They replaced that and within 3 days the same thing happened. Waited 25 min for someone to come help leaving us to rush to get down to our uber waiting to take us to the airport

The hotel pumps a heavily fragranced sent into all public spaces that caused a reaction that made breathing difficult

The room was very clean and comfortable. The staff was excellect. Most especially Evan{?} in the restaraunt. The only reason we deducted a star is for the dated bathtub that definetly needs a regrout and we lot hot water the night before we letf. Staf did offer to come up and attempt repair but we were tired. Nonetheless we do recommend this hotel.

Perfect

Second time staying at the resort, and it was amazing. Cannot wait to return. Friendly staff, convenient, and clean!

Our king suite was spacious and cleaned everyday for our 3 day stay. For a 4 star I would expect the shower curtain to be replace more often. Ours was frayed and yellowish. Overall, we were happy with our booking.

Beautiful room and view of the Riverwalk.

Room was spacious and clean. Service was very good. Everything is good except valet service fee 57$/day(works out if you are using your car a lot) I parked in nearby Garage 10$/day. Used lift for my short trips.

Spacious room

All staff was great. Restaurant was very good. Tera our server was super. Spa and rooftop pool is super!Everything is cashless. Lighting in the room was not good. Exhaust vents very dirty.

Spacious room. Nice pool and exercise equipment.

Beautiful as always

Na

Always love our stays at the Hotel Contessa. I only have one complaint: the bar closed at 11pm on NYE.

The location and accommodations made my stay feel very comfortable. It felt very convenient to pull up and access the room. The erooms were also set up with thoughtful details. I really enjoyed the sunrise over the grounds every morning.

I liked the spacious and comfortable room. It was clean. However, the pillows, blankets, and towels were quite worn. The staff was pleasant and friendly.

That being said, the rooms are a bit tired and smell musty. This hotel could use a refresh, especially the carpets which were stained. Service was hit or miss, we had to call more than once to get a pack and play delivered, and they brought it without sheets. We phoned for an extra blanket and it never arrived. Overall, average experience.

Great hotel

Room needed some maintenance. Not what I expected for the price.

I was also getting charge for 4 night of valet parking, when i only stayed 3, good thing i looked over twice.

Staff friendly, clean room and very good food at restaurant

Beautiful

Didn't eat breakfast

We had a great stay. We like that the location is a little quiet. The room had a great layout. The staff was really nice.

We have stayed at a lot of hotels in San Antonio and this is the first hotel that we will definitely go back to. We loved the way the room was laid down and the staff was really great. I would definitely recommend.

Light bulbs out in bathrooms. Found food containers from previous guests. Holiday in express upgrade.

Excellent staff and location!

Excellent staff and rooms with a great view of the River Walk.

The hotel is a bit run down, varnish coming off the bathroom door, ripped shower curtain, ripped pillows and more. It is conveniently located and that’s pretty much it.

So noisy because it’s right next to the elevator. Mole in bathroom.

We had a great day. The room was spotless all the staff was wonderful and we had bar snacks and had breakfast at the restaurant Amber and it was amazing. I would definitely stay again.

Absolutely breath taking view of Downtown San Antonio. Riverwalk steps away. Attentive staff. Beautiful hotel. Thank you for a memorable New Year’s Eve.

Hopefully next year we would like to stay back in here in this particular room if possible.

Everything so far was amazing. Staff was pleasant and lovely and rooms were so clean and very nice and modern.

Everything is with walking distance. Highly recommend the corner room.

Mold in the shower

na

Great location on the River Walk! The staff was great and the room was comfortable.

Love hotel, but they need a small store. Felt sick and needed Alka Selzer had to walk to CVS to get something. I am from the area so I was not afraid, but would feel back for a tourist that doesn't know the area.

All the way The hotel staff the suite

Beautiful room, great staff.

Fantastic property, right on the River Walk. Big spacious rooms, plenty of room for us and two teenagers. Must have dinner at the restaurant on the banks of the River Walk. Very, Very polite and courteous staff. Highly recommend!

This hotel and staff are all 5 star!! We will stay there again

Took was great, staff was great, the bar/restaurant downstairs took forever on food/drink orders.

The furniture is so outdated. Dogs barking all the time. Music in bar extremely loud. Staff was very friendly. Didn’t understand why there is a resort fee. We only used the elevator. Will not stay there again.

What an amazing place to stay! We loved every single aspect of the hotel.

I've stayed on the riverwalk many times and this in my opinion is one of the better places. Will be staying here again !!!

The room was below expectations. The bed was very small and the facilities felt outdated. It was quite noisy at night, which made it difficult to rest. The toilet got clogged the first time it was used; although maintenance came and fixed it, the overall stay was still disappointing

The rooms were clean, staff were friendly.

The 2 servers we had for breakfast were amazing

The hotel restaurant was okay but overpriced for what it offers. We ended up having breakfast at a place about a block away called Shiloh’s, which had very good food at much more reasonable prices. One downside of our stay was the front desk experience. I didn’t feel very acknowledged by the staff, and check-in felt rushed and impersonal. We were simply handed the key cards without any welcome, explanation, or even being told our room number. Overall, it’s a good place to stay, but based on our experience, I would probably try a different hotel next time.

Excellent staff very accommodating, helpful and friendly. Shout out to Fast Eddie, he was a star from beginning to end of our stay. Great location reasonable price for room and valet services.

We actually did not eat breakfast, but everything was awesome. We had a great time. Room is very clean and walk right down to the Riverwalk.

The location was fantastic. The food was good.

Coffee maker in room didnt work. It took them 5 hours to unclog an overflowing toilet after calling a couple times. Beds are hard. No microwaves!!! You can tell they dont like kids there. Bartender was pretty snooty. Very clean and beautiful though. Great location also.

Clean room and great staff

Great service

All if the above. Great Hotel.

Was double bill

The double beds are quite small, so ensure you check before. The front desk put in an order for an extra blanket and pillow at 3:30, then we did again at 7:30, but we never received. The bathroom was also a bit dated. All in all, it was okay, but would probably choose another hotel next time.

Really nice hotel and great location for the Riverwalk.

Yes delicious

Great location

The location was perfect!

The location and hotel were very nice. A little disappointed with the cleaning staff. Stayed 4 days and I could not get my coffee and creamer refilled . I had to get the coffee pods from the desk or run them down. I even left a note of the coffee pod requesting more.

Room was clean, nice bar area, good food and friendly staff.

Had to pay for breakfast

arent explained

Too many additional tax charges at checkout.

Great property, staff, and service

We didn’t have a meal at the hotel. We have always stayed at this property when in SA but this time wasn’t special. There were a stack of linens sitting on table in room. There was a ring in the bathtub. A piece of the TP hanger was hanging loose. Small things but things that make us wonder if quality is slipping. Also we waited for bellman and decided to lug our luggage down after a long wait.

Good bar/sitting area on the river level.

Room was clean and spacious. The staff was courteous and helpful.

As far as Check in a bit bland representative just a regular check in.

Everything was wonderful.

Staff was very helpful and genuinely friendly. Everyone seems like they were ins good mood.

Favorite hotel in San Antonio!

Room has spacious space but the mattress was not good for sleeping.

Always a beautiful stay

street tacos were terrible I couldn't eat them, waiter asked if I wanted to take them I said no....

Credit Card was charged for both rooms to one card when at check in separate cards were given to have rooms charged separately. Breakfast in restaurant took 45 plus minutes to receive our food. Rooms were not sound proof as described.

Room clean, A ll hotel staff very helpful and courteous, decorated beautiful for Christmas and also had music entertainment on the weekend. Definitely recommend staying here’s.

A

Spacious, clean, comfortable room with essential amenities for a walkable Riverwalk and downtown adventure. Friendly, accommodating staff.

Was told about free bottle of wine when booked room. At check in we asked about the wine and was told they didn't know anything about it or have never done that. Was charged extra per day for valet parking a "over sized" vehicle even though it fits in normal parking spaces.

Party in the lounge that could be heard until 1am throughout the hotel.

Nice big rooms. Easy stay

The staff were excellent-gracious, kind and wanting to go above and beyond with customer service. This is definitely a hotel to stay if you enjoy impeccable customer service. The one item that was less than stellar was that my room hadn't fully been cleaned yet, but I was doing early check in. Fast Eddy-Bellhop, Thurston & AJ-concierge and Francisco at the Ambler were FANTASTIC!

Great staff! From the front desk to the valet.

Everything about the room and stay was great the staff was very helpful and friendly

It was nice and clean. . Good location. A few things is the bathroom needs a fan he steams up the whole room with a shower, the parking is ridiculously priced and the restaurant is not great food for the money in my opinion. They need a little shop with coffee, drinks, muffins quick grab and go. It was a nice stay though.

Staff.

beds sucked.

Beautiful hotel. Awesome stay!

The room was great, the only thing thay room was very cold. Other than that I enjoyed my stay.

Front desk staff was amazing, very helpful and friendly

Long line to drive up to hotel for valet. we waited for almost an hour to finally get our car valet and into hotel to check in.

Room was beautiful and very roomy. Hotel is beautiful and the location with direct access to the Riverwalk is fabulous.

Well first was a disaster they put me in a room that the ac wasn’t working after unpacking and then someone went to check the ac after they told me the motor and that they was going to put me in another room smh after packing and unpacking again they gave me a room that is for handicap the room smelled bad carpet so dirty it was a nasty and ugly room and there again I told my husband to go and say something cause it was ridiculous and after he spoked someone at the front he told them look we tired driving I don’t think you want to come to the hotel and get rooms that one the ac wasn’t working and then the other was nasty. So they gave him an upgraded room nice room and an $60 credit not a lot for the trouble and the bad experience we went through.and the rest of the stay it was okay and the staff very nice ppl.

Front desk staff was welcoming and friendly!

Yes to both

My stay at this hotel was fantastic. The room was very comfortable, and the hotel’s location right in the heart of the San Antonio River Walk made everything incredibly convenient. Despite being in such a busy area, the hotel itself was peaceful and quiet, which made for a very relaxing stay. Shopping and dining options were just a short walk away, giving us plenty to explore without needing to drive anywhere. Even with the Thanksgiving weekend crowds, getting in and out of the area was surprisingly easy. Overall, an excellent experience, I would absolutely stay here again.

Excellent service and rooms were very clean. Helpful friendly staff!!

The hotel room was great clean and beautiful

Clean rooms and awesome staff.

We will definitely go back.

Room clean, nice staff, food and location

Very nice hotel right in the

The room was spotless, the view was amazing! Friendly front desk & the hobby decor of Christmas was so beautiful. Will definitely be booking a room here next time I’m in town!

Awesome

The room was very nice but lighting was extremely poor. The Riverwalk view was unremarkable as the hotel is located at the end of the Riverwalk, the windows are very small and there are no balconies. The staff does the absolute minimum not to get fired. The vibe we got from everyone of the staff was we were a bother to them and just wanted to be done with us. Valte staff was very nice though. I guess unless you're specifically trying to work for a tip at this hotel, you don't want to be there.

Absolutely amazing.

Na

Free coffee and no Amenity fee

This is our second time staying. We enjoy the location which is on the river walk but is far enough away from the central area that is busy. More quiet by hotel contessa. The valet and bell hops are so polite and maje sure you are prepared and get the help you need.

Hotel Contessa is a beautiful hotel in a great location. Convenient to everything in the downtown area, it is impeccably clean with a friendly, helpful staff. Stayed right before Thanksgiving and the hotel lobby was decorated beautifully for the holiday season.

The hotel was beautiful. Great location. The staff was very friendly and helpful. The staff is helping us plan for my daughter's wedding next year.

The hotel itself is a nice place with a great river view, but the service fell far below expectations. The spa was extremely overpriced for the quality we received—you could honestly get better service at a mall. The front desk was the biggest reason we will not return. Not a single staff member smiled, and on two separate occasions we requested extra blankets and bottled water, neither of which were ever delivered. The bar was also subpar. The bartenders didn’t seem to know their liquor selection and were not attentive at all. What saved our stay was the room’s river view and the Thanksgiving feast—both were excellent. The meal was delicious, and the staff working the event were friendly and provided great service. We will definitely come back for the food, but not for the hotel stay.

The receptionist was so anointed and the bar lady another miserable. The good thing is that tomorrow morning we going to see new people. Let's see!!!.

Loved this hotel!

Fire alarms going off multiple times. The entire hallway had an extremely strong smell of marijuana. Then before checkout I found another 11 dollar bill due. This is for all their hidden fees such as the pool, the WiFi and so on. I will not be staying in this hotel again. Very disappointed

Clean

Room was nice, spacious and clean!! the staff was awesome and food was great. Great hotel overall and we will defiantly be staying there again. Being on the river walk was a plus!!!

I believe that something that could have made my stay a little better would have been the communication between us and the hotel employees.

Room was spacious, loved the scenery

Clean room, very spacious. Our initial room was above a large exterior A/C unit that was making a very loud clanking noise constantly. The stay was very accommodating and moved us to a different room away from it that was perfect. Quiet and same layout. You are right on Riverwalk to go exploring. Rooms have everything you need are ours had a very large living space that we enjoyed.

Beautiful hotel right on the river walk. We were able to walk everywhere we wanted to. I will say that the person checking us in was not very kind but the rest of our stay was great.

The room overall was good the bathroom could of used some attention, there was rust or mold around the bathroom tub but overall the room was nice and large

On a good note, the room was spacious and quiet. The tv's were great quality (samsung) and you can connect your apps through your devices so that made it much easier than the normal having to log in into everything.

Great room, clean.

Everything great but the lack of hot water. Had two cold morning showers. A little disappointing.

Perfect location and beautiful rooms

Awesome hotel!!!

Room was wonderful! Staff were excellent! Great location.

Room was fine. But I made an error in my initial reservation, reserving for the next day, rather than the day I was in San Antonio. I immediately tried to change the reservation, and the hotels.com staff tried to help, but they were unable to find a manager to nmmajes the change. So I made a separate new re

The rooms are large and clean with the best views of the river. Staff is super friendly

Room did not have working AC. Bathroom was dated. We choose a river view, but the room was in a corner and had a direct view into a hallway huge window so we could not keep the curtains open. It was a very disappointing and a waste of money. I won’t be back.

Excellent

The room phone was unplugged, which caused me to miss a time-sensitive delivery and pay a fee — but more importantly, it meant I had no way to reach help in an emergency. That is a direct safety hazard. When I asked for management to see these issues firsthand, he refused to come to the room. Instead, he spoke over me, dismissed every concern, and offered only a late checkout and waived valet. No apology. No remediation. Nothing addressing the health, safety, or sanitation failures. This was supposed to be a relaxing girls’ staycation. Instead, it felt like paying luxury pricing for conditions I’d expect in an abandoned property. I left feeling upset, unheard, and genuinely concerned for the next guest.

Felt like a 2 star, leak in toilet, whole in bathtub, stain on carpet, poor caulking, cheap shampoo. Parking $7. The location was great though and the bed was comfy. I upstaged to a bigger room. The couch was nice to have. Wouldn't stay again though.

The bed was amazingly comfortable. The only downside was that my room, 725, had no hot water. Colder than "cool". I disnt expect to havs a Military shieer.

We love Contessa, always stay here when we are in town. Beautiful setting, nice big rooms, you can't beat the atmosphere.

Didn’t have breakfast. Bar service was good.

Room was very clean and met all our needs. Everyone we encountered were very nice and courteous.

Room was dusty, send shreds didn’t have elastic so they would move easily and expose the mattress underneath. Our shower was leaking into our bedroom in room 412, so the carpet in the bedroom was soaked a maintenance had to come up to fix it. We had to advise the front desk twice before anything was done about it. We had an excellent stay here last year but after this year we may jus choose a different hotel for our next stay

Housekeeping was great and the bar tenders

Very close to everything, Stafford Finley, very clean

The staff was so friendly and the room was amazing. I love how good the entire hotel smells.

We loved the location- the restaurant downstairs was awesome and the room was very spacious.

Nice place right on river walk they are suites mine didn’t have a balcony. I had called to make sure they had a hot tub so I can unwind my last day in San Antonio they said yes so I booked. When I arrived they said hot tub was broken that was disappointing. They have valet unless you want to self park further down it’s cheaper. I was traveling with luggage & fam so paid the $60 valet but there was only 1 person working so took along time. They had happy hour drinks the tequila one was good!

The room was large and in 2 sections which i liked a lot. Love the art and the general cool boutique vibe. The lobby is a bit scented, like too much cologne but maybe that was just when we were there. Overall, a great stay on the Riverwalk and right near where we needed to be.

Room wasn’t as nice or clean as I expected, carpet was dirty, room wasn’t cleaned properly on a daily basis, trash emptied but that’s it, bathtub felt old and dingy. Overall for the price it was disappointing

Moldy bathrooms.

Bathroom not very clean

We enjoyed the hotel. It was beautiful and the room was well appointed. The concierge upgraded our room which we appreciated. However, I was less than impressed by the service. The valet area was busy and the valet team did not approach us to help. We unloaded our car and had to go over to one team member for help. Valet is $53 per night and I would expect a 4star hotel experience. Also, we requested a late check out (12 PM) the night before. However, housekeeping knocked on our door THREE times between 9 and 11:30. The last time asking when we were leaving. We did not get to enjoy our morning and ended up just leaving because we felt rushed. I was very disappointed by this. If service matched the hotel space, we would have rated this 5 stars. But great service is so important.

The hotel is in a great location and convenient to everything around the river walk. The staff were very friendly and helpful. A great place to stay. The food and were also excellent.

did not have breakfast

Staff, Restaurant, location

Room was great, hotel was pretty, bar downstairs was a great place to watch the World Series, did I mention the room was GREAT?

Great stay

Clean, quiet and good amenities

Beautiful clean room and front desk staff was great

Great food and the mariachi band was incredible! Very convenient location.

Clean and spacious room. Beautiful Hotel!

Great hotel

Room was quiet and it was easy to connect my phone to the tv’s to watch what I wanted in the evenings.

Perfect overnight stay

We usually stay here. We are just in love with everything they have to offer! Until next time!

All good

This was a really nice property centrally located to some great places. First day I even woke up to a violinist and laying outside my window! I would say the only downside is the wifi and reception. Not the hotel’s fault but Rome is just awful with reception and wifi. If you’re coming, order a MiFi hotspot that you can pick up from the airport on arrival. You should always have good reception with it. Great hotel!

The hotel was right on the Riverwalk. The staff there was exceptional from the maids to the Bellmen. Fast Eddie was an amazing Bellman that helped us with all our needs!

Amazing hotel and staff. Thank you to Francisco from the Ambler especially!

Good location. Friendly and helpful staff.

Valet took over 30min in morning

Didn't eat in the restaurant. A little annoyed that there is a "Resort fee" undisclosed before sign-up Room was pretty spacious. On the River.

Very friendly and helpful staff. Huge rooms.